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Thames Water Revised Draft Water Resources Management Plan 2019 Statement of Response No. 2

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Thames Water Revised Draft Water Resources Management Plan 2019 Statement of Response No. 2 Thames Water Revised draft Water Resources Management Plan 2019 Statement of Response No. 2 Main Report Revised draft Water Resources Management Plan 2019 Statement of Response No 2 – Main Report April 2019 Table of contents A. Executive summary 1 Introduction .................................................................................................................................. 1 Planning future water supply ....................................................................................................... 1 Public consultation on our draft plan ........................................................................................... 2 Further public consultation on our revised draft plan .................................................................. 3 Summary of the common issues raised ...................................................................................... 4 A recap of our proposed plan ...................................................................................................... 5 Adaptive planning and further work............................................................................................. 6 B. Introduction 7 Water resources planning ........................................................................................................... 7 Engagement and consultation ..................................................................................................... 7 Purpose of this report .................................................................................................................. 8 C. Overview of the further consultation 8 Approach and documentation ..................................................................................................... 9 Promotion .................................................................................................................................. 10 Feedback channels ................................................................................................................... 11 Stakeholder feedback ............................................................................................................... 11 Customer feedback ................................................................................................................... 13 Online customer community ...................................................................................................... 13 Customer workshops ................................................................................................................ 13 Analysis of responses ............................................................................................................... 13 Stakeholders ............................................................................................................................. 14 Customers ................................................................................................................................. 14 D. Common issues 15 Leakage reduction ..................................................................................................................... 16 Managing demand for water ..................................................................................................... 24 Teddington direct river abstraction (DRA) ................................................................................. 34 Deephams water reuse ............................................................................................................. 39 Transfers of water - Severn - Thames transfer (STT) ............................................................... 43 Transfers of water - Oxford Canal ............................................................................................. 52 Abstraction and protection of vulnerable chalk streams and watercourses .............................. 56 South East strategic reservoir option (SESRO) ........................................................................ 61 Revised draft Water Resources Management Plan 2019 Statement of Response No 2 – Main Report April 2019 Deciding on the preferred programme ...................................................................................... 82 E. Updates to our revised draft plan 86 F. Next steps 87 Annex 1: List of consultees 88 Annex 2: Email advising of the further consultation 94 Annex 3: Further public consultation questions 97 Appendix A - Response to EA representation 98 Appendix B - Response to Ofwat’s representation 98 Appendix C - Response to Natural England’s representation 98 Appendix D - Response to Historic England’s representation 98 Appendix E - Response to Natural Resources Wales’s representation 98 Appendix F - Response to Customer Challenge Group’s representation 98 Appendix G - Response to Consumer Council for Water’s representation 98 Appendix H - Response to representations from stakeholder organisations 98 Appendix I - Response to representations from Individuals 99 Appendix J - Response to online representations 99 Appendix K – Technical note on resource options addressing stakeholder representations 99 Revised draft Water Resources Management Plan 2019 Statement of Response No 2 – Main Report April 2019 Figures Figure 1: Front cover and illustration from the Overview document ....................................................... 9 Figure 2: Leakage reduction forecast to 2025 ..................................................................................... 21 Figure 3: Using improved data analytics to target leakage ................................................................... 22 Figure 4: Achieving our leakage reduction plan 2020 – 2025 ............................................................... 22 Figure 5: Long-term enhanced leakage plan ....................................................................................... 23 Figure 6 – achieving our usage reduction plan 2020-2025 ................................................................... 30 Figure 7 – Long term usage reduction plan .......................................................................................... 32 Tables Table 1: Number of representations received to the further public consultation .................................. 12 Table 2: Representations by sector ...................................................................................................... 12 Table 3: Online survey – geographic location ....................................................................................... 12 Table 4: Responses via customer research .......................................................................................... 13 Table 5: Leakage - Summary of the main reasons calling for greater ambition ................................... 16 Table 6: Scope of further work for Teddington DRA option .................................................................. 36 Table 7: Severn-Thames Transfer Conveyance Options ..................................................................... 45 Table 8: Severn-Thames Transfer Support Options ............................................................................. 45 Table 9: Draft scope of further work for the Oxford Canal transfer option ............................................ 54 Table 10: Sustainability reductions impact on DO (Ml/d) (WINEP 3).................................................... 58 Table 11: Scenarios for reduced abstraction from vulnerable Chalk streams (DO Ml/d) ..................... 59 Table 12: Summary of the main concerns raised in relation to the reservoir ....................................... 62 Glossary Term Description The removal of water from the ground or rivers. Abstractions are licensed by the Abstraction Environment Agency. Business Plans are produced by water companies every 5 years. They set out their investment programme to ensure delivery of water and wastewater services to Business Plan customers. These plans are drawn up through consultation with the regulators, stakeholders and customers and submitted to Ofwat for detailed scrutiny and review. Customer Challenge An independent body that challenges both our current performance and our Group (CCG) engagement with customers on building our future plans. Department for Environment, Food UK government department responsible for safeguarding the natural environment, food and Rural Affairs and farming industry, and the rural economy. (Defra) The implementation of policies or measures which aim to control or influence the Demand management consumption or waste of water (this definition can be applied at any point along the chain of supply). Revised draft Water Resources Management Plan 2019 Statement of Response No 2 – Main Report April 2019 Term Description Deployable Output A measure of the available water resource during a drought year for a given level of (DO) service. A method to assess the balance between a company’s available water resource and the Economics of demand for water by customers. Any imbalance between supply and demand can be Balancing Supply and met either by demand management strategies, such as selective metering and leakage Demand (EBSD) control, or by the provision of additional water resources. Environment Agency UK government agency whose principal aim is to protect and enhance the environment (EA) in England and Wales. Group Against A community organisation set up to oppose the development of a new reservoir near Reservoir Abingdon. Development (GARD) Habitats Regulation Regulations
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