MEET ME in Atlantic City

Community Trends® Community Associations Institute New Jersey Chapter September 2013

Inside: These Shoes Were Made For Walking Meet Me in Page 8 Atlantic City Return on Investment Page 12 What (Not) To Do Page 30 ...and more!

Also inside... 2013 CAI-NJ Beach Party 2013 CAI-NJ Wrap-up & Photos! Conference & Expo Pages 20-23 Floor Plan, Schedule and Exhibitor List! Pages 26-29

www.cainj.org Twitter: @CAINJCHAPTER www.facebook.com/cainjchapter 2013 COMMITTEES

BEACH Party COMMITTEE Brandon Femia Douglas Martin Kate Costello — Chair John Garito, CMCA Thomas C. Martin, Esq. Chris Rosati — Vice Chair Ellen Goodman, Esq. Glen A. Masullo, CMCA, PCAM President’s Corner Christine Amatucci James Green Karen J. Messler, CMCA, PCAM Andrew Beck Ken Guarino Steven Mlenak, Esq. Joe Buteau Nick Haralambopoulos Ronald L. Perl, Esq., CCAL Ross Catanzarite John Kwasnik, Esq. Michael Pesce, PCAM Diane Cody, PCAM Martin Laderman Caroline Record, Esq., CCAL “Booth sales are already ahead of Jaime Fraser, Esq. Glenn Lucas Audrey Wisotsky, Esq. Kevin Foley Renee Miraglia Board Liaisons: last year, and we encourage our Raed Ghaly Gem Nelson Jack McGrath, R Brian Keenan Ben Parker Mary Faith Nugiel, CPM, CMCA, Business Partner and Management Carol Nickerson Drew Podolski, Esq. AMS, PCAM Colette Montanaro Darryl Reid Staff Liaison: Matt Rosenthal Cheryl Rhine Lisa Hibbs Company members to reach out...” Cynthia Schumann Mohammad Salyani, CPA David Schwartz, CPA Kathleen Stauffer, CMCA, AMS Managers COMMITTEE Staff Coordinator: Harriet Schwarzber, CMCA, AMS Alfred Ojejinmi, CPM, FRICS, Robin Micallef Rob Wurst AMS, PCAM — Chair Board Liaison: Thomas Curry, CMCA, AMS, Business Partners Nina Stanton Lynn Voorhees, RCS, RS PCAM — Vice Chair COMMITTEE Yvonne Bamberger, CMCA, AMS Clearbrook Community Association Staff Coordinator: James M. Rademacher — Chair Elizabeth A. Comando, CMCA, 2013 CAI-NJ President David Byrne, Esq. — Vice Chair Robin Micallef PCAM Mary Barrett, Esq. Editorial COMMITTEE Graciela Florimon Dean Catanzarite Jonathan Katz, Esq. — Chair Chuck Graziano, CPM, PCAM Gary Gleitman Michael Flippin, CMCA, AMS, Lori Kenyon, CMCA, PCAM ast month’s 18th Annual Beach Party at Martell’s Tiki Bar Vincent Hager, CIRMS PCAM — Vice Chair Brian O’Gibney, CMCA, AMS Luigi Lahara Sean Ahern, CIC, CIRMS Jacquie Rogers, CMCA, AMS in Point Pleasant was fantastic. On behalf of the Board of Loren Lightman, Esq. Donna Fiore Shawna Smith, CMCA, PCAM Directors, I want to express our thanks to the dedicated Beach Jennifer Nevins Dan Fusco, CMCA Kerri Stimpson, CMCA, AMS L Susan J. Radom, Esq. Thomas Giaimo, Esq. Lawrence P. Thomas, PCAM Party Committee members and to all the sponsors for their contribu- J. David Ramsey, Esq., CCAL Edward Guttenplan, CPA Elaine Warga-Murray, CMCA, tions which made this an awesome networking event. The Beach Party Susan Swatski, Esq. Brian Harvey, Esq. AMS, PCAM Jared Tunnell Chip Hoever, CMCA, AMS, Board Liaison: Committee members planned and executed an incredible evening which Graceanne Welsh, AMS PCAM Ed Wilkin, CPA Denise Lindsey, CMCA, AMS, began by their greeting our members and guests as they arrived. Our Tracy King PCAM Board Liaisons: Steve Lang committee volunteers collected donated items for the local area animal Staff Liaison: Kenneth Sauter, Esq., CCAL Rich Linderman, Esq. shelters that were impacted by the overwhelming amount of abandoned Gabriel Vitale Sam McNulty, Esq., CCAL Angela Kavanaugh Staff Liaison: Angela Morisco, Esq. Membership COMMITTEE pets from Superstorm Sandy. Thank you for the generous items pro- Kyle Hammerschmidt Gregory Ricciardi, Esq. Joseph Chorba, CPA — Chair vided to help this worthy cause. Robert Roop Mark Wetter, Esq. — Vice Chair CAVL COMMITTEE Allen Samuels, LEED AP Raymond T. Barnes, CMCA, AMS The Conference & Expo Committee has been working in overdrive Valentine Valdman — Chair Jay Stevenson, RS Andrew Batshaw, CMCA, AMS David Bialick Teresa Viggiano, CMCA, AMS, Elysa D. Bergenfeld, Esq. to meet the new challenges of relocating our site to the Revel Resort & Al Dolnick PCAM Stephen Block Casino in Atlantic City. The committee is enormously excited with the Charles Lavine Board Liaisons: Mitchell Frumkin, PE, RS Thomas Lycan new venue bringing forth new ideas, creative marketing and innovative Fran McGovern, Esq. Keith Giliberti, PE, RS Alex Ostrovsky Sidna Mitchell Jonathan Gosnell, AMS concepts. The chapter is pleased to offer free registration for community Judy Posen Matthew Heon, CMCA, AMS Staff Liaison: Board Liaison: Hank Johns association volunteers again this year at our event. Our coordinators Kyle Hammerschmidt Lawrence Sauer, CPM, CMCA, Jeffery Logan are working with Revel to arrange for bus services as well. There will Caesar Mistretta PCAM be a small golf outing at Galloway National Golf Club on Wednesday, Staff Liaison: Legislative Action Kate Post Angela Kavanaugh COMMITTEE Herman Shauger October 23, 2013, the day prior to the Conference & Expo. A “Welcome James Magid, CMCA, LSM, Peter Shine CONFERENCE & EXPO Networking Reception” the evening of the 23rd is planned at the Revel PCAM — Chair COMMITTEE Board Liaisons: Jean Bestafka — Vice Chair Jennifer Brick — Chair Marie D. Mirra, CPA Resort Ovation Hall with Registration at 5:30 p.m. and the Reception is Louis J. Curtis, MBA, CMCA, Terry Kessler, Esq. — Vice Chair Lawrence Sauer, CPM, CMCA, AMS, PCAM from 6:00 p.m. - 9:00 p.m. After the Expo, Thursday, October 24, 2013, Donna Belkot, ARM PCAM A. Christopher Florio, Esq. Donald Brenner, Esq. Staff Liaison: there will be a “Farewell Reception” for the exhibitors. Booth sales Jules C. Frankel, CPA Walter Broome, AMS Angela Kavanaugh George Greatrex, Esq. are already ahead of last year, and we encourage our Business Partner Jordan Busco Bruce Gunther George Caso and Management Company members to reach out to Robin Micallef at Sue Howe, CMCA, AMS, PCAM Ron Catelli Paul A. Leodori, Esq. (609) 588-0030 for availability. The floor plan, booth registration form Ted DeMaio Christine Li, Esq., CCAL George Demetriades and event registration forms can be found in this issue of Community Jennifer Loheac, Esq. Matthew Driscoll ® Deana Luchs Trends as well as on the CAI-NJ website. Please take a moment to look at the left side of this page which lists the name of each current committee with the names of the Continues on page 62.

On the Cover... n a clear day, Atlantic City can be seen from the seventh floor rooftop of the Longport Seaview in Longport, New Jersey, approximately Oeight miles away. The Community Spotlight in this issue tells the story of Longport Seaview’s recovery after Superstorm Sandy. The Revel Resort and Casino (largest and tallest structure on the right of the cover) is host to the 2013 CAI-NJ Conference & Expo on October 23-24, 2013. Did you know that the Revel has 14 restaurants, 55,000 square feet of retail shops, 155,000 square feet of gaming, 1,399 guest rooms with an ocean view, five pools and Ovation Hall, a 5,500 seat theatre that hosts world famous musical acts, comedians, sporting events, Broadway shows and the CAI-NJ Conference & Expo? Figures are according to media.revelresorts.com. Photo by Steve Blitzstein. 2013 Board of Directors Moving Forward Board Officers “The chapter has Nina Stanton...... President Clearbrook Community Assn., Community Assn. Volunteer Leader expanded bus service Marie D. Mirra, CPA...... President-Elect Mirra & Associates, CPAs, LLC, Business Partner throughout the state Fran McGovern, Esq...... Vice President McGovern Legal Services, LLC, Business Partner for 2013.” Gabriel Vitale...... Treasurer C&L Sweeper & Pavement Maintenance, At-Large Mary Faith Nugiel, CPM, CMCA, AMS, PCAM...Secretary Many thanks are due to the members of the RCP Management Co., AAMC, AMO, Community Assn. Manager CAI-NJ Conference & Expo Committees Members throughout the years: it was your sustained Robert E. Barlow, Jr., CIRMS, Sidna Mitchell Lisa Hibbs CMCA, AMS, PCAM Rossmoor Community Assn., Inc. Chapter Executive Director, CAI-NJ efforts that brought us to the tipping point ADP Barlow Insurance Community Assn. of needing a larger footprint for the chap- At-Large Volunteer Leader here is a buzz in the air this time of ter’s biggest annual event. Special thanks too, Frank Catanzarite Roger Nicholson year that can only mean one thing: Saratoga at Toms River Shadow Lake Village Assn. to the 2013 CAI-NJ Conference & Expo Community Assn. At-Large Tthe CAI-NJ Annual Conference & Committee for the leadership and support Volunteer Leader Lawrence N. Sauer, CPM, Expo is around the corner. The phones are that enabled the chapter to successfully reach Nancy Hastings, CMCA, CMCA, PCAM ringing, email notifications are chiming, and AMS, PCAM Taylor Management Company, this next milestone in our history. MAMCO Property AAMC, AMO yes, even the fax machine is humming. As The chapter has expanded bus service Management, AAMC Community Assn. Manager you know, the chapter has made significant throughout the state for 2013. If your com- At-Large Kenneth Sauter, Esq., CCAL changes to the Conference & Expo for 2013, munity association would like to utilize Denise Lindsey, CMCA, AMS, Hill Wallack LLP PCAM Business Partner including a larger venue at Revel Resort & this FREE service, please contact Robin Signature Property Group, AAMC Lynn Voorhees, RCS, RS Casino in Atlantic City. After several years Micallef at the CAI-NJ offices at (609) 588- Community Assn. Manager DW Smith Associates, LLC at the New Jersey Convention & Exposition 0030 or [email protected] to find the nearest Jack McGrath, R At-Large The Grande at Colts Neck Center at Raritan Center (Expo Center) in location and pickup time. Buses will leave Condominium Assn. Edison, the Chapter outgrew the accommo- from Revel shortly after the conclusion of Community Assn. Volunteer Leader dations available at the Expo Center. the Farewell Reception being held in the CAI-NJ is taking a big step forward lobby of Ovation Hall. Refreshments will Executive Director this year by providing education pro- Lisa Hibbs be provided at the Reception and the winners General Counsel grams specifically designed for each of our of the door prizes and exhibitor giveaways Jason Orlando, Esq. three Member Representation Groups: will be announced. Admission to the Farewell Orlando Murphy LLP Community Association Volunteer Leaders General Counsel Emeritus Reception is FREE to all CAVL and Manager Wendell A. Smith, Esq., CCAL (CAVLs), Managers and Management members, and exhibitors receive one FREE Greenbaum, Rowe, Smith & Davis, LLP Companies, and Business Partners. In addi- ticket to the Reception with the option to Immediate Past President tion to these three education tracks, the Cynthia Pirrera, CMCA, AMS, PCAM purchase additional tickets. FirstService Residential, AAMC New Jersey Legislative Action Committee As always, CAI-NJ’s exhibitors and con- Community Trends® Editorial Disclaimer: CAI-NJ assumes no responsibility is also hosting a Legislative/Regulatory ference speakers are among the best in their for the content or nature of any column or article published in Community education track, which is another first for fields and this show is by far a homeowner’s Trends®. In addition, articles and columns contained within this magazine reflect the opinions of the respective author, and not necessarily those of CAI- CAI-NJ. When shopping for a venue large leading resource for industry professionals NJ, Community Trends® or Community Associations Institute. Information enough to accommodate our tradeshow and contained in Community Trends® should not be construed as a recommenda- specializing in community association living. tion for any course of action regarding financial, legal, accounting, or other the new format of four concurrent educa- Join us for the largest community associa- professional services. Authors are solely responsible for the content of their articles and columns, including the validity of any certifications, designations, tion sessions, we quickly found ourselves in tion tradeshow in New Jersey on October 24, and/or licenses. By submitting an article for publication, authors understand Atlantic City. 2013! Call today to register: (609) 588-0030. n that they are verifying that their submitted work is original and/or adheres to the Modern Language Association (MLA) standards governing the proper citation of published work. Any damages arising from the improper use of Contents federally trademarked or copyrighted property shall be the sole responsibility of the author. Please send, in writing, any concerns about the content of articles In Every Issue Extras and columns in Community Trends® to the address below (Attn: Editor). President’s Corner...... 2 CAI-NJ Beach Party Wrap-up...... 20 CAI-NJ only reviews CAI designations, certification and accreditations in this advertisement for validity and current status. Readers are advised that each Moving Forward...... 3 Community Spotlight...... 40 individual company is solely responsible for the content of its listing in this Legislative Update...... 4 Monmouth University Poll...... 42 publication, including all designations, certifications, accreditations and licenses by the company or an individual employee. Concerns about the validity of non- Chapter Trends...... 6 Management Trends...... 52 CAI designations, certifications, accreditations and licenses should be directed CAI-NJ Upcoming Events...... 25 How Far Does Community Trends® Travel?...54 to the specific company or individual in question. Removal of designations, certifications, accreditations and licenses by CAI-NJ will only take place upon CAI Membership Application...... 36 National Trends...... 58 the submission of a letter written by the official credentialing and/or licensing New Members...... 37 Q&A...... 65 body to CAI-NJ. Recruiter Club...... 39 1675 Whitehorse-Mercerville Road, CAI-NJ Conference & Expo Preview: Suite 206 Features: Conference Schedule of Events...... 26 Mercerville, NJ 08619 Get Out the Comfy Shoes — It’s Trade Show Conference Food Drive...... 27 Tel: (609) 588-0030 Time Again!...... 8 Expo Map...... 28 Hotline: (609) 477-0956 Fax: (609) 588-0040 Managing Your Trade Show Experience: More Expo Exhibitors...... 29 Website: www.cainj.org Bang for Your Buck!...... 12 E-mail: [email protected] Twitter: @cainjchapter Trade Show “Tactics” for Vendors...... 30 Facebook: www.facebook.com/CAINJCHAPTER

September 2013 Community Trends® • 3 Expectations Met By Thomas M. Skiba, CAE

ike all human beings, Americans begin their reserved parking space to be open when Buyers Become Owners each day with expectations, from warm they return home. They expect the grass to We often talk about the importance of Lwater in the shower and a car that starts be cut in the summer and snow to be plowed protecting property values, and certainly to the greetings they will get when they see in the winter. In condominiums and coopera- that is an essential goal in any common- their neighbors and workplace colleagues. tives, they expect elevators to work, utility interest community. As any Realtor knows, On one level or another, contentment is bills to be paid and the roof not to leak. the appearance of a community can make or about met and unmet expectations. We’re In other words, they want a well-run break a sale, or even a successful rental. But pleased, even relieved, when our expectations association. Is the board doing its job? Is it’s more than just a prepurchase impres- are met; we can be surprised, disappointed, the management company doing what it sion. A well-run community also adds to angry or even disheartened when they aren’t. was hired to do? Is the manager performing the quality-of-life expectations. Maintaining The more than 63 million Americans who his or her responsibilities? Are the vendors the appearance of a planned community, live in associations have specific expectations doing their jobs? condominium or cooperative makes resi- about their communities. They want the The answers to these questions are a dents proud of their homes and communi- common areas to be properly landscaped. resounding — although not universal — yes, ties. They expect the pool to be clean. They want according to independent, nationally repre- Meeting expectations also means apply- sentative surveys of Americans who live in ing community rules fairly and equitably. association-governed communities. We know the enforcement of rules—or lack Reasons for Growth Sponsored by CAI’s sister organization, of enforcement—can create frustration and The benefits of common-interest communities the Foundation for Community Association conflict. And we know that most people are not limited to the residents who call them Research, the latest survey, conducted in respect rules—until they encounter a rule home. Rather than being self created, commu- early 2012, left no doubt that community they don’t like. nity associations are established by develop- association boards and managers are meet- But rules reassure homeowners that their ers and builders in response to municipalities ing the expectations of their residents. Not neighbors aren’t going to allow their front requiring that new communities fund and manage services that were traditionally pro- in every circumstance in every association, yards to grow wild, or treat their driveways vided by local government. This privatization of course, but certainly in the overwhelming like automotive repair shops, or paint their allows local jurisdictions to permit the contin- majority. shutters slime green, or adorn their yards ued development of needed housing without More than seven in 10 association resi- with a collage of signs or pink flamingos. having to pay directly for that infrastructure dents are satisfied with their communities, Drive through many traditional, non-associ- through the tax base. with only 12 percent expressing dissatisfac- ation neighborhoods and you will often see In addition, Americans have largely accept- tion. What politician wouldn’t be thrilled eyesores that frustrate neighbors, create con- ed the collective management structure of flict and depress curb appeal. Appropriate community association living. The private with such an approval rating? covenants and rules that are characteristic of Almost 90 percent believe their governing community association rules — and the associations are not unique to residential liv- boards strive to serve the community’s best effective and equitable enforcement of these ing. Similar restrictions often exist in apart- interests; only 7 percent believe they don’t rules — go a long way toward ensuring that ment lease agreements and in zoning laws and 4 percent aren’t sure. This affirms that homeowner expectations are met. and building codes that govern traditional the vast majority of homeowner leaders who And what about all those community rules single-family, detached housing. In traditional housing, however, such restrictions are govern community associations are com- that homeowners hate? Turns out they don’t adopted and administered by public bodies, mitted volunteers working diligently and hate them at all. According to the national while associations are governed by home- effectively to build strong and stable com- survey cited above, 70 percent of association owners who are elected by their neighbors to munities. residents say their association rules protect serve the best interests of their communities More than seven in 10 say their commu- and enhance property values. Only 2 percent at large. nity manager provides value and support say rules harm property values, with 28 per- Finally, there has been a sustained effort to to residents and the association. That’s an cent expressing neither opinion. That’s worth increase home ownership. Almost from their especially positive perception when you con- repeating: Only two in every 100 community inception in the 1960s, condominiums have tended to serve as lower-cost housing, espe- sider that managers are often tasked with the association residents say rules harm property cially for first-time buyers. In today’s eco- responsibility of enforcing rules and can be values and the community. Every resident nomic climate, achieving affordability is a unfairly viewed as the “bad guys.” may not appreciate every rule or restriction, major challenge. Without the land use, con- More than eight in 10 residents feel good but they do value them. struction and operating efficiencies inherent about the value they get for their community This cannot be overstated: The expectation in community association development and that the association will preserve the nature, operations, home ownership would be out of association assessments. Would four of five reach for even more Americans. Americans say the same about their taxes? character and appearance of a community Continues on page 56.

4 • Community Trends® September 2013 CAI-NJ thanks our 2013 Platinum PLUS SPONSORS The New Jersey chapter extends their appreciation to the Platinum PLUS Sponsors. The funds raised from this Sponsorship Program help defray some of the costs of the Chapter’s membership services and educational programs. Accent Group Accurate Reconstruction Altura Construction Company, Inc. Amco Pest Services, Inc. Becht Engineering, BT Becker & Poliakoff, LLP BHB Insurance Services Brown & Brown Insurance C & L Sweeper & Pavement Maintenance Capital One Bank, N.A. Cowley’s Termite & Pest Services The Curchin Group, LLC Cutolo Mandel LLC Down to Earth Landscaping, Inc. Doyle Brothers Contracting, LLC The Falcon Group — Engineering, Architecture & Energy Consultants FWH Associates, P.A. G&C Electronics — Certitude Greenbaum, Rowe, Smith & Davis, LLP Griffin Alexander, P.C. Hillcrest Paving & Excavating, Inc. Hill Wallack LLP JGS Insurance JRG Termite & Pest Control K.A. Diehl Community Management, AAMC Kipcon, Inc. L. N. Rothberg & Son, Inc. MAMCO Property Management, AAMC McGovern Legal Services, LLC mem property management corporation Morris Engineering, LLC National Contractors, Inc. O & S Associates Popular Association Banking R M Termite & Pest Control Republic Services of New Jersey, Inc. Rezkom Enterprises, Inc. Stark & Stark Taylor Management Company, AAMC, AMO Valcourt Building Services of NJ, LLC Wilkin & Guttenplan, P.C.

September 2013 Community Trends® • 5 chapter Trends Magid Wins Re-Election to and for construction CAI-NJ. Courtesy Photos CAI-National’s APCM Board observation to assure Congratulations to Jim Magid, CMCA, remediation work com- PCAM, LSM, FirstService Residential, AAMC plies with the designed for winning re-election to the CAI Association solution. His diverse Donald R. Keppler, AIA James C. Robbins, Jr. John McDonald, PE of Professional Community Managers (APCM) experience exceeds fif- NCARB AIA, LEED AP Board. teen years on multi- family residential, commercial, institutional, and Liz Comando Joins Towne & educational projects around the world. Mr. Falcon’s administrative department wel- Country Management, Inc. Robbins is a registered architect in the State comes, Ashton Johnson, IT Assistant and Red Bank, NJ — Lisa Vitiello & Ginger of New Jersey, and earned a National Council Melody Wong, Administrative Assistant. Pitaccio of Towne & Country Management, of Architectural Review Boards (NCARB) Recent Promtions at the firm included, Inc. and Elizabeth “Liz” Comando are certificate. Mr. Robbins received profession- Nicole Malise — promoted to Director of proud to announce that Liz has joined the al accreditation in the United States Green Business Development; Kate Johnson is T&C family. Building Council’s (USGBC’s) Leadership in now Assistant Project Manager — MEP/ Liz brings over twenty-five years of prop- Energy and Environmental Design (LEED) Energy Services; David Pruscino is now erty management experience, specializing rating systems with a Building Design and CAD Manager and Heather Hunt is Senior in luxury Hi-Rise buildings. Liz comple- Construction specialty (BD+C). LEED is the Project Administrator. ments the established expertise of Towne & nationally-accepted benchmark for the design, Country Management’s principals, Lisa and construction, and operation of high-perfor- Glenn Zuhl Joins Amco Ginger. We look forward to bringing our mance green buildings. Pest Services, Inc. exemplary property management services to John McDonald is a Senior Engineer, Wall Township, NJ — Amco Pest Northern New Jersey and the Gold Coast responsible for structural engineering design Services, Inc., a family-owned and operat- communities. and project management. He has over 30 ed fourth generation years of experience in all aspects of struc- pest control company Falcon Expands Staff tural design and documentation of projects, announces their new Bridgewater, NJ — Falcon continues to including coordination and integration of Vice President, Glenn expand their staff with specific talented and structure with architectural and mechanical Zuhl. He has over experienced individuals. Their architectural/ elements. Mr. McDonald has experience 22 years of experience Photos Courtesy CAI-NJ. Courtesy Photos structural departments welcome Donald R. with all different types of structural materi- in the Pest Control Keppler, AIA, NCARB; James C. Robbins als, including cast-in-place concrete, precast industry; and has Jr., AIA, LEED AP; and John McDonald, PE. concrete, structural steel, masonry and wood. been providing ser- Mr. Keppler is a Regional Vice President, He has successfully overseen the design and vice to the communi- and Senior Architect in the firm’s construction of many new buildings, but ty association indus- Glenn Zuhl Architectural division. With over twenty he also has extensive experience with addi- try for over 19 years. years prior experience at award-winning tions, renovations, and adaptive re-use of As Vice President of Sales and Service, architecture firms in Washington, D.C., and structures. He has led projects focused on Glenn helped a previous company become New York City, and as a former Principal the restoration of historic buildings, and one of the largest privately owned pest con- of his own firm, he brings a broad scope of their associated antiquated structural systems trol companies in the state of New Jersey. expertise to Falcon Group projects. (cast iron columns, terra-cotta slabs). He Through his many years of experience Mr. Robbins is a Project Manager and an engineered the structural stabilization of two and caring, Glenn has become known for his Architect involved with the firm’s architec- buildings designed by Frank Lloyd Wright. “exceptional customer service everytime.” ture and engineering projects. Mr. Robbins is He values a close working relationship with He has achieved his reputation by working responsible for inspecting buildings to identify clients, and is committed to providing them closely with managers, other clients and deficient conditions, for architectural design, with exceptional service. his staff; providing exactly what is needed while fulfilling precise timeframe requirements through excellent communication and Congratulations! quality services. Glenn says his proudest Olivia Franceska Hammerschmidt was born August 15th moments are when he hears a client say to at 1:55 p.m. just as CAI-NJ members were leaving their offices him “If all of my vendors were as good as for the Beach Party. She weighed 7 lbs., 7 oz. and was 19” long. you then my job would be easy.”

Continues on page 60. Courtesy CAI-NJ. Courtesy

6 • Community Trends® September 2013 Serving all of New Jersey and New York City Toll Free: 1-888-593-4948 www.amcopest.com “Specializing in Tailored Maintenance Plans for Community Associations since 1962” ProudProud toto bebe thethe 20132013 CAICAI--NJNJ ConferenceConference andand ExpoExpo SuperSuper SponsorSponsor

Visit us at Booth 424

Come meet our pest control experts George J. Caso, President and welcome our new Vice President Glenn Zuhl to our growing family. Stop by say hello, get free gifts and enter your name for our gift basket giveaways. Get Out The Comfy Shoes – It’s Trade Show Time Again! By Chip Hoever, CMCA, AMS, PCAM Somerset Management Group, LLC © iStockphoto.com

ime does fly. As I sit here looking next. As I go I check out pretty much all of at my planning calendar, I see the the exhibitors and when I am done, I reverse CAI-NJ Annual Conference & the process, only this time I take the time “I have noted that there are the Expo is right around the corner. to stop and chat with exhibitors whose ser- ‘darters’ and then there are the AndT for a change this year, it is in Atlantic vices I may have a need for in the future. You ‘meanderers.’” City. That means it is time to get out the know you can never have too many good comfy shoes and prepare for walking the vendors or professionals to choose from. trade show floor. For others, it is time to get In my meandering back through the show, out the shoes that are comfortable for stand- I try to pick up pertinent literature that may just had too many cups of coffee that morning in all day long. No matter how you slice be useful in the future. I may also pick up a ing, but I guess there is a method to their it — it is a long day on your feet. tchotchke or two, but I do not pick up items madness. From my observations over the years, I that are not going to be useful or will just There are also the folks who have to stand have noticed that there are the “darters” and clutter up my office. I used to do that, and and man their booth all day long. I am not then there are the “meanderers.” The dart- I have found over the last twenty years of sure what is worse: standing all day, smiling ers are the ones that bounce from booth to being in business for myself, I have gathered all day long or trying to get the attention of booth, perhaps following a pre-planned list up a great deal of “stuff” that I now need to folks walking by who are just staring into of exhibitors they want to see; and then there get rid of. But I digress. space because they want to avoid eye contact are the meanderers, like me. I like to start at The darters are an interesting lot. They at all costs. one end aisle on one side of the show and always seem to be “on a mission,” and they The Annual Conference & Expo can prove then just meander up one aisle and down the seem to burn a lot of energy. Maybe they stressful on the feet, the smile muscles, and

Continues on page 10.

8 • Community Trends® September 2013 CAI-NJ THANKS OUR 2013 PLATINUM SPONSORS

Bartlett Tree Experts Berman & Wright Architecture, Engineering & Planning, LLC Buckalew Frizzell & Crevina LLP CertaPro Painters Community Association Banking & CondoCerts Dan Swayze & Son, Inc., Complete Parking Lot Maintenance Eosso Brothers Paving Felsen Insurance Services, Inc. Giordano, Halleran & Ciesla, P.C. Herrick, Feinstein LLP Homestead Management Services, Inc., AAMC Hueston, McNulty, Attorneys at Law KPI 2 Contractors, Inc. Lomurro, Davison, Eastman & Munoz, P.A. M. Miller & Son, LLC Mirra & Associates CPAs, LLC National Cooperative Bank Pepper Hamilton, LLP Quality 1st Companies, Inc. Radom & Wetter Rainbow G & J Painting LLC Regency Management Group, LLC, AAMC Renda Roads, Inc. Servpro of Freehold, Middletown, So-Jersey City/Bayonne Signature Property Group, AAMC Spooky Brook Landscaping, Inc. Union Bank Homeowners Banking Services | Smartstreet Wilkin Management Group, Inc. We Clean The New Jersey chapter extends their Dryer Vents appreciation to the Platinum Sponsors. The Group Discounts Available funds raised from this Sponsorship Program Government Report: “Clothes Dryer help defray some of the costs of the Chapter’s Fires in Residential Buildings.” CALL TODAY membership services and educational programs. Required reading for board members and property managers. 800-234-4656 CALL TODAY FOR NADCA Certified YOUR FREE COPY.

August 2013 Community Trends® • 9 comfy shoes... from page 8.

the mind, but it is a great networking oppor- Imagine a bank that fi nds the best tunity for everyone in the business. It is the one time a year that you can get to see all of opportunities to enhance and protect the the folks you talk to and work with all year long, but seldom see face-to-face. It is also fi nancial health of your community association. the perfect opportunity to introduce your new employees to others in the industry and We can fi nance We offer a full array of depository a time for us to meet those new folks we may be working with in the years to come. your essential and cash management services: So, before you know it, the Annual projects, including: • CDARS® Conference & Expo will be here. So get out those comfy shoes, limber up and get • Concrete Restoration • Lock Box ready for the trade show floor! You can wear • State-of-the-art Business Online Banking • Roofi ng/Siding your “good shoes” the night before at the • Plumbing • Regional Processing Centers networking event. Hope to see you all in • Painting/ • Automated Bill Pay Transaction Processing October! n Waterproofi ng • Remote Item Processing • Irrigation Systems • Automated Payment Posting • Elevators • Direct Payments via ACH • Windows • e-Statements Save the Dates • Security Systems w 10.23.2013 to th 10.24.2013

CONTACT your community association ﬁ nancing expert today! Conference & Expo David Shahrabani Revel Resort 973-783-0014 Atlantic City, NJ Toll Free: 800-233-7164 [email protected] www.associationbankers.com

ATTENTION ALL CAI-NJ SEMINAR ATTENDEES:

Please remember to keep your seminar See details on page 26 of this issue! completion certificates in a safe place.

These certificates are distributed at the end of each NJ seminar. This is proof that you attended and completed the seminar. You may need to reference the certificate in the future and CAI- NJ does not keep track of each member’s attendance record. Community managers will definitely need the certificates to obtain credit for continuing education toward their designations.

10 • Community Trends® September 2013 Nothing is more important to us than the active preservation and restoration of our lakes, rivers and stormwater management resources. Protecting aquatic ecosystems. Our broad spectrum of expertise has led to national recognition for For our future. And theirs. for our environmental stewardship, an honor we take very seriously. By utilizing the latest technology, the finest products and promoting a culture of innovation, we proudly serve as your single resource for the maintenance and care of the valuable waters that surround us.

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September 2013 Community Trends® • 11 Managing Your Trade Show Experience: More Bang For Your Buck! © iStockphoto.com

By Graceanne Welsh, AMS Kipcon, Inc.

ou have signed up for an indus- Follow these steps to get the most out of “In order to maximize your try trade show, picked your your next trade show: return on investment (ROI) for booth space and made hotel reservations… so you sit back 1) Review Exhibitor Contract: any trade show you attend, sit andY wait to head down to Atlantic City to Check your exhibitor contract to make down and create a game plan.” enjoy a good time, right? Wrong! Attending sure you know all the rules and details. Your trade shows is a key component of your contract contains all requirements for load managers or business partners? Review overall marketing strategy, yet most of us in/load out and any extras you may need to your CAI-NJ directory to come up with a simply show up and hope that we are going purchase such as tables, chairs, carpeting, and list of people you want to reach and make to get a massive influx of new business electricity, as well as booth shipping instruc- sure you seek them out on the trade show opportunities. The key to a successful show tions. Make note of any additional costs per floor. lies in the planning process. the contract, including any transportation In order to maximize your return on costs. You will use all of this information b. Awareness Campaign: Plan to use social investment (ROI) for any trade show you later, I promise. media, email blasts, postcards, phone calls attend, sit down and create a game plan. Just and/or direct mail to let everyone know showing up to the exhibit hall is not good 2) Pre-Show Strategy that you will be at the show and where enough. Your competition is going to be a. Target Marketing: Who do you want to to find you. Your awareness campaign there as well — vying for the same customer see at the show? Current clients? Yes! This should include a “call to action.” Give base you are looking to reach. How do you is a great way to keep relationships alive. people a reason to seek you out. It could differentiate yourself from competitors and New clients? Of course! Is it better for be a great giveaway, discounted services or get your services to stand out? your business to talk to board members, a special offer, but be sure the promotion

Continues on page 14.

12 • Community Trends® September 2013

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MORE BANG FOR YOUR BUCK... from page 12.

fits with your company brand and the client base you are looking to attract. c. Lead Tracking: Most trade shows offer an electronic lead-retrieval system, which can be a great marketing tool. If you are more low-tech, a simple notebook or fishbowl for business cards might fit the bill. The important part is to decide what method to use then actually use it! d. Set Goals: What do you want to get out Comprehensive Insurance of the show? Is it three new management contracts? Is it a new vendor for your roofing project? Maybe you want That Works for You to expand your geographic base? Identify those goals and write them down. We are Our years of experience in the real estate going to do more with this later. market, both residential and commercial, e. Prepare Talking Points: Prepare scripts for all your booth attendees. It may sound means we can design just the right insurance silly, but it is even sillier when your booth program for your property. Let us show staff is not “on message.” What services do you offer? What are your company’s you your options. key differentiators? You need to know your target market and prepare script- Products include: Property • General Liability • Umbrella • ing to reach that audience. Your message Workers’ Comp. • Directors & Officers • Flood • Equipment should be fine-tuned for that particular Breakdown • Professional • Environmental Liability • Auto trade show and geared to that client base. There is no need to overwhelm a potential client with information overload about Members of: services they would not use. f. Giveaways: We have all seen the trade show attendees with giant buckets full 877.547.4671 of giveaways. They come to the show to collect office supplies or stocking stuffers! www.jgsinsurance.com What does your giveaway say about you?

Is it a reflection on your brand? Is it useful? The best giveaways are a combination of both. Some attendees may be partial to pens, notebooks or flashlights; others may like a bottle of water or a coffee mug. Bring something that is going to keep your brand in front of the customer, even JGS after the show has ended. The world does INSURANCE not need another stress ball! Service is our specialty; protecting you is our mission.® 3) Planning Checklist 960 Holmdel Road, Holmdel, NJ 07733 a. Create a Written Plan: Now that you Celebrating our 90th anniversary! Experience & Knowledge Since 1919. have your pre-show strategy in place, it is time to put it all on paper. You can use Word or Excel if that is easy for you. Some of you may prefer a more detailed method. You can download many project planning templates online to help you Visit www.cainj.org organize the information, but the most The all new website of the New Jersey Chapter of CAI. Continues on page 16.

14 • Community Trends® September 2013 INTERESTED IN BEING A SPEAKER?

Visit www.cainj.org and download the Speakers Bureau Application.

Questions? Contact Angela Kavanaugh at Phone: (609) 588-0030 or Email: [email protected]

We understand the issues and have the expertise to provide solutions

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September 2013 Community Trends® • 15 MORE BANG FOR YOUR BUCK... from page 14.

important thing is just to get it in writing. Take your strategy and assign action items and deadlines to make sure everything gets done. Some of you may want to go deeper and set your goals according to SMART objectives. Remember SMART objectives are: Specific, Measureable, Attainable, Realistic and Time-sensitive. You can find great templates for SMART goal setting online as well. b. Calculate ROI: This is where we go back to your exhibitor contract. What are the costs you will incur for this show? Remember that booth fees, extras, shipping, giveaways and brochures/marketing materials all factor into your calculation. Now add in hotel fees, additional networking event costs, transportation, mile- age and tolls. Do not forget to factor in the salary of the people you bring with you to the event! What is their hourly rate and how many hours will they be there? That is what it will cost you to attend the show. From that number, calculate the revenue you will need to generate to offset the cost of the show. Now double it! That is the figure you are shooting for and the reason why you are going to this trade show. Every action you take should be guided by that number.

4) Booth Design: What does your booth say about your company? Does it send the right message about who you are and what services you provide? Does it capture an attendee’s attention? A great trade show booth should be eye-catching and draw people to you. If you have a table, keep it to the side or try not to use it at all. A table becomes a barrier when placed in front of your booth display. Welcome all those potential clients into your space and make them feel at home.

5) Bring the Right People: You need your best people on that show floor to represent your company. If your 605 Candlewood Commons, Howell, NJ • 732.364.5900 35 Clyde Road, Suite 102, Somerset, NJ • 732.873.1258 best people are sociable, engaging, high P.O. Box 2932, Hamilton, NJ 08690 • 609.890.4970 energy and professional, that is exactly who www.regencymanagementgroup.biz you want there. If they are more of the wall- Email: [email protected] flower type, then you may not want them to attend. Your company has one chance to make a good first impression, so bring the people that can do that exceptionally well. To Advertise Call 609-655-2000 or email [email protected]. Continues on page 18.

16 • Community Trends® September 2013 does your engineering firm have all the pieces in place for success?

“EXPERIENCE OUR COMMITMENT” With over 25 Licensed Engineers (PE), Architects (AIA), Reserve Specialists (RS) and other licensed professionals covering a wide spectrum of engineering disciplines and expertise, we truly provide unmatched service. VISIT US AT BOOTH #417 The Falcon Group engineering, architecture, energy consultants & reserve specialists

call today for a no obligation consultation Tele: (908) 595-0050 www.falconengineering.com [email protected] MORE BANG FOR YOUR BUCK... from page 16. BECHT EnginEERing, BT 6) Attend the Show: You’ll need comfortable shoes and ibupro- Building On Our Reputation For fen for those achy legs!

Quality Engineering For Over 45 Years 7) Follow-Up, Follow-Up, Follow-Up: This is where many companies fall short. You obtained good leads and had a great time, now you need to keep in touch with those contacts on a regular basis. This is not a “one and done” phone call. Set up a lunch appointment, a lunch and learn, a meeting, do a drop by – anything you need to do to keep yourself in front of the client. Be consistent and persistent within reason. Work to develop that relationship and do not get discouraged. Good business can take time to develop and you should expect to see results six months or more after a trade show. Keep track of clients that you meet at a trade show and make note of what business has been brought in to help you evaluate whether you should continue to do that show in the future. Becht Engineering, BT provides a broad spectrum of engineering and construction management Now that you know how to maximize your services to Condominium Associations and Cooperative Corporations. trade show experience, let’s get going! See you Our experience with buildings ranging from townhouses to high-rise at the CAI-NJ Conference and Expo at the structures will provide you with the expertise and resources to Revel Resort and Casino in Atlantic City! n protect your property for years to come.

n Transition Engineering n Water Infiltration/Corrective n Deficiency Reports Designs WE WANT TO n Capital Reserve Studies n Mechanical Systems KNOW... Replacement Designs n Roofing Replacement Designs n n Energy Audits How Far Does Siding Replacement Designs ® n Building Condition Assessments Community Trends n Balcony Deck Replacement Travel? Designs n Structural Corrections n Construction Management n Litigation Technical Support n LEED/Green/Sustainable Designs n Infrared Scanning

For All Of Your Engineering Services 908-333-1010 n 800-772-7991 [email protected]

www.bechtbt.com LEED AP © iStockphoto.com ©

Show us where you’ve ® Visit the newly redesigned website of the taken Community Trends — New Jersey Chapter of CAI. send your photos to Kyle Hammerschmidt at www.cainj.org [email protected]

18 • Community Trends® September 2013 high-rise expertise

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Since 1974, we’ve put our management expertise to work for condominium, HOA, and commercial clients. Find out today how we can add value for your community. Visit www.mamcomgmt.com.

14000 Horizon Way, Suite 200 | Mt. Laurel, NJ 08054 (888) 884-8490 | www.mamcomgmt.com THANK YOU TO OUR 2013 THANK YOU TO OUR BEACH Party COMMITTEE 2013 BEACH PARTY SPONSORS Chair: Kate Costello SUPER SPONSOR: Vice Chair: Chris Rosati Christine Amatucci Andrew Beck Joe Buteau Ross Catanzarite Diane Cody, PCAM Jaime Fraser, Esq. Event Chair Sponsor O & S Associates Kevin Foley Member Host Committee Sponsors Raed Ghaly Accent Group Brian Keenan Comet Management, AAMC Quality 1st Companies, Inc. Carol Nickerson RSI - Remediation Specialists, Inc. Colette Montanaro Raw Bar Sponsor BHB Insurance Services Matt Rosenthal Satellite Bar Sponsors Cynthia Schumann FWH Associates, P.A. David Schwartz, CPA TMK Property Management & Consulting Staff Coordinator: Beverage Cup Sponsors Robin Micallef ADP Barlow Insurance Belfor Property Restoration MAMCO Property Management, AAMC mem property management corporation Supreme-Metro Corporation The Falcon Group- Engineering, Architecture & Energy Consultants Dinner Napkin Sponsors mem property management corporation Taylor Management Company, AAMC, AMO Cocktail Napkin Sponsors Adamas Concierge AlliedBarton Security Services, Inc. McGovern Legal Services, LLC mem property management corporation Beverage Holder Sponsors Morris Engineering, LLC Servpro of Freehold, Middletown, So. Jersey City & Bayonne Decoration Sponsors Felsen Insurance Services, Inc. Gutter Master (above) Chris Rosati, Beach Party Committee Vice Chair, Servpro of Marlboro/Tinton Falls FWH Associates, P.A., Amy Smith, Creative Events, Robin Suburban Consulting Engineers, Inc. Micallef, CAI-NJ and Kate Costello, Beach Party Committee Chair, C & L Sweeping & Pavement Maintenance. Drink Ticket Sponsors Access Property Management, LLC, AAMC, AMO Berman & Wright Architecture Engineering & Planning The Condo Queens DW Smith Associates, LLC Growing Concern, Inc. Law Offices of Arnold J. Calabrese, P.C. Liberty Elevator Corporation Pardini R. Construction Corporation Rapid Pump & Meter Service Company

® 20 • Community Trends September 2013 © iStockphoto.com THANK YOU TO OUR PLATINUM & PLATINUM PLUS SPONSORS PLATINUM PLUS SPONSORS PLATINUM SPONSORS

Accent Group Hillcrest Paving & Excavating, Inc. Bartlett Tree Experts Accurate Reconstruction Hill Wallack LLP Berman & Wright Architecture, Engineering & Planning, LLC Altura Construction Company, Inc. JGS Insurance Buckalew Frizzell & Crevina LLP Amco Pest Services, Inc. JRG Termite & Pest Control CertaPro Painters Community Association Banking & Becht Engineering, BT K.A. Diehl Community Management, AAMC CondoCerts Becker & Poliakoff, LLP Kipcon, Inc. Dan Swayze & Son, Inc., Complete Parking Lot Maintenance BHB Insurance Services L. N. Rothberg & Son, Inc. Eosso Brothers Paving Brown & Brown Insurance MAMCO Property Management, AAMC Felsen Insurance Services, Inc. C & L Sweeper & Pavement Maintenance McGovern Legal Services, LLC Giordano, Halleran & Ciesla, P.C. Herrick, Feinstein LLP Capital One Bank, N.A. mem property management corporation Homestead Management Services, Cowley’s Termite & Pest Services Morris Engineering, LLC Inc., AAMC Hueston, McNulty, Attorneys at Law The Curchin Group, LLC National Contractors, Inc. KPI 2 Contractors, Inc. Cutolo Mandel LLC O & S Associates Lomurro, Davison, Eastman Down to Earth Landscaping, Inc. Popular Association Banking & Munoz, P.A. M. Miller & Son, LLC Doyle Brothers Contracting, LLC R M Termite & Pest Control Mirra & Associates CPAs, LLC The Falcon Group — Engineering, Republic Services of New Jersey, Inc. National Cooperative Bank Architecture & Energy Consultants Pepper Hamilton, LLP Rezkom Enterprises, Inc. FWH Associates, P.A. Quality 1st Companies, Inc. Stark & Stark Radom & Wetter G&C Electronics — Certitude Taylor Management Company, AAMC, AMO Rainbow G & J Painting LLC Greenbaum, Rowe, Smith & Davis, LLP Regency Management Group, Valcourt Building Services of NJ, LLC LLC, AAMC Griffin Alexander, P.C. Wilkin & Guttenplan, P.C. Renda Roads, Inc. Servpro of Freehold, Middletown, So-Jersey City/Bayonne Signature Property Group, AAMC Spooky Brook Landscaping, Inc. Union Bank Homeowners Banking Services | Smartstreet Wilkin Management Group, Inc.

(below) Tim Lurie, Jennifer Nevins, DW Smith Associates, LLC and Jim Rademacher, Rezkom Enterprises, Inc.

Turn the page to (above) Jaime Fraser, Esq., Marlena Miller, Esq. and see more photos! Deanna Criscione, Esq., McGovern Legal Services, LLC.

September 2013 Community Trends® • 21 More from the 2013 CAI-NJ Beach Party (from previous page).

(above) Tage Franks, Rezkom Enterprises, Inc., Nicole Osti and George Demetriades, Paint-Pro.

(above) Tara Melick and Mohammed Salyani, CPA, (above) Ed Guttenplan, CPA, MBA, Wilkin Wilkin & Guttenplan, P.C. & Guttenplan, P.C. and Andrew Bathsaw, CMCA, AMS, FirstService Residential, AAMC.

(above) Graceanne Welsh, AMS, Kipcon, Inc., John Rod, 20 Twenty Graphics, Lonnie Martinez, FirstService Residential, AAMC and Michael Hynes, Servpro of Freehold, Middletown, So. Jersey City/Bayonne. (above) Georgette Kyriacou, FWH Associates, P.A., Damon Kress, Esq., McGovern Legal Services, LLC, Dan Ciarcia, Daniel Rush and Ian Martin, (below) Mary Ann Calogera, ARM, CMCA, AMS, RCP FWH Associates, P.A. Management Company, AAMC, AMO, Dave Greenberg, New Leaf Lawn & Landscape Management, LLC, Carl Vogel, R M Termite & Pest Control, Monica Griffin, FirstService Residential, AAMC, Eugene Kazmir, Jessica Maldonado, R M Termite & Pest Control, Beth Duffy, Signature Property Group, AAMC and Pete Katula, R M Termite & Pest Control.

(above) Theodore Berzak and Joe St. Onge, PM, Vision Construction and Filip Slusarczyk, Hays Companies. © iStockphoto.com 22 • Community Trends® September 2013 (left) Kenneth Sauter, Esq., CCAL and Tori Simoes, Esq., Hill Wallack LLP, Steven Morris, PE, RS, Morris Engineering, LLC and Jonathan Katz, Esq., Hill Wallack LLP.

(above) Brian Hatfield, Rodger Plauter and Mary Ann Meyer, By Design Landscapes, Inc.

(right) Scott Bresnick, Lindsey Ginger, Barbara Jaquett, and Stephanie Harmon, FirstService Residential, AAMC.

(above) Mike Kohut, Tricie Kohut, CMCA, AMS, NNA, TMK Property Management & Consulting, Marie, D. Mirra, CPA, Mirra & Associates, CPAs, 2013 CAI-NJ President-Elect.

(above) Lou Sandor, C & L Sweeping & (above) Robert Czech, McPuff Chimney Services, LLC, Pavement Maintenance, Cheryl Rhine Jill Gensinger, Shaina Catanzarite and Lourdes Carlos, and Kim Manicone, BHB Insurance Accent Group. Services.

September 2013 Community Trends® • 23 IMPORTANT: Community Trends® Author/Article Submission Policies Community Trends® is a monthly publication of the New Jersey Chapter of the Community Associations Institute (CAI-NJ). The purpose of this magazine is for the dissemi- nation of informative and noteworthy information that is relevant to the lives of every person living in or working with community associations throughout New Jersey. Community Trends® should not be used to provide the kind of authoritative and comprehensive information that must be tailored to serve individual needs when legal, accounting or other professional advice is required. CAI-NJ encourages interested persons to submit articles for consideration by the Editorial Individualized Attention. Committee. Publication in Community Trends® is a wonderful opportunity to write about an issue relevant to community associations, and A Broad Range of Expertise. the Editorial Committee will carefully review all submissions. When an article is published, the opinion of the author and accuracy of the facts presented in the article are not specifically FWH Associates, P.A. has been providing essential services to property endorsed by either CAI-NJ or the Editorial Committee. Neither CAI-NJ nor Community managers, community associations and contractors for over 20 years. Trends® guarantees a placement of any sub- Offering refined expertise in a variety of disciplines for our clients. mitted article, and any article can be rejected for any reason at any time by the Editorial Committee or CAI-NJ. All articles should be written in the third person. PROFESSIONAL SERVICES INCLUDE: The submission of an article by an author implies that the article is the original work of the • Capital Reserve Studies • EIFS/Stucco Inspection/Evaluations submitting author, and the submitted article has also not been published in any other publication • Transition Reports • Land Surveying or on-line previously. Authors found to be in vio- • Expert Testimony • Water Infiltration Remediation lation of these policies can be subject to discipline by the CAI-NJ Board of Directors, which may • Construction Specifications • Siding Replacements levy penalties including the following: • Landscape Design A. Temporary or permanent ineligibility from • Balcony Replacement Specifications ® • Roof Replacements authoring articles for Community Trends ; • Building Façade Inspections/ B. Temporary or permanent ineligibility for • Forensic Building Evaluations Evaluations membership on CAI-NJ Committees and • Construction Inspection • Parking Garage Inspections/ Work Groups; Evaluations C. Referral to CAI National for review and • Drainage Remediation possible further sanctions; and/or, D. Suspension of any and all chapter privileges as determined by the Board. Authors may submit a photograph with their article. Please note that CAI-NJ has the exclu- sive right to refuse to publish any photograph for any reason. Permission to reprint any article first published in Community Trends® is subject to the single condition that all reprints must include the following ownership acknowledg- ment, “Reprinted from the (month) 20__ issue FWHassociates.com of the CAI-NJ’s Community Trends®.” Community Trends®, 1856 Route 9, Toms River, NJ 08755 2 North Ave., Ste. 305, Cranford, NJ 07016 732.797.3100 908.276.2433 Jonathan Katz, Esq., Editorial Chair For past editions from 2008-2011 visit www.cainj.org. Civil EnginEErs • PlannErs • landsCaPE arChitECts arChitECts • land survEyors • rEsErvE sPECialists

24 • Community Trends® September 2013 CAI-NJ UPCOMING EVENTS

CAI-NJ Conference & Expo Wednesday & Thursday, October 23-24, 2013 Revel Resort Ovation Hall, 500 Boardwalk, Atlantic City, New Jersey

CAI-NJ Conference Golf Outing CAI-NJ Annual Conference & Expo Wednesday, October 23, 2013 Thursday, October 24, 2013 Galloway National Golf Club Revel Resort Ovation Hall 270 South New York Road 500 Boardwalk Galloway, NJ 08205 Atlantic City, NJ 08401 Registration & Brunch: 11:30 a.m. Registration: 8:30 a.m. Shotgun Start: 12:30 p.m. Conference: 9:00 a.m. - 3:00 p.m.

CAI-NJ Conference Welcome CAI-NJ Conference Farewell Reception Networking Reception Thursday, October 24, 2013 Wednesday, October 23, 2013 Revel Resort Ovation Hall Revel Resort Ovation Hall 500 Boardwalk 500 Boardwalk Atlantic City, NJ 08401 Atlantic City, NJ 08401 Registration: 3:30 p.m. Registration: 6:30 p.m. Event: 4:00 p.m. - 5:30 p.m. Event: 7:00 p.m. - 9:00 p.m.

2013 CAI-NJ EDUCATION SCHEDULE All course dates and locations are tentative. Please check www.caionline.org or www.cainj.org for updated information.

October 5, 2013 OCTOBER 22-24, 2013 November 21, 2013 The Essentials of Community M-100: The Essentials of Community Managers-Only Educational Program: Association Volunteer Leadership Association Management Surviving a Disaster for Smoke Rise Community Association Revel Resort & Casino Community Managers Kinnelon, NJ 500 Boardwalk The Falcon Group – Engineering, Program: 9:00 a.m. - 3:00 p.m. Atlantic City, NJ Architecture & Energy Consultants 682 US Highway 202/206 North October 9, 2013 NOVEMBER 7, 2013 Bridgewater, NJ Business Partner Education Program: Business Partner Education Program: Registration: 8:30 a.m. Business Insurance: What You Need to Know Business Insurance: What You Need to Know Program: 9:00 a.m. - 12:00 p.m. MAMCO Property Management, AAMC 77 Hudson 14000 Horizon Way, Suite 200 77 Hudson Street DECEMBER 5-6, 2013 Mount Laurel, NJ Jersey City, NJ M-350: Manager and the Law Program: 11:00 a.m. - 1:00 p.m. Program: 11:00 a.m. - 1:00 p.m. Sheraton Meadowlands Lunch will be served during the program. Lunch will be served during the program. 2 Meadowlands Plaza East Rutherford, NJ OCTOBER 22-23, 2013 November 16, 2013 M-201: Facilities Management The Essentials of Community Revel Resort & Casino Association Volunteer Leadership 500 Boardwalk Greenbriar Woodlands Community Atlantic City, NJ Association Toms River, NJ Program: 9:00 a.m. - 3:00 p.m.

Have Questions?

PMDP Courses: CAI-NJ Educational Series: For Networking Events and Contact Kyle Hammerschmidt at Contact Angela Kavanaugh at Conference & Expo: [email protected] [email protected] Contact Robin Micallef at or call (609) 588-0030. or call (609) 588-0030. [email protected] or call (609) 588-0030.

September 2013 Community Trends® • 25 CAI-NJ 2013 Conference & Expo schedule

Wednesday, October 23, 2013 12:00 p.m. - 2:00 p.m. - Visit Exhibits / Boxed Lunch Served Conference Golf Outing Galloway National Golf Club 2:15 p.m. - 3:00 p.m. - Education Sessions III 11:30 a.m. -12:30 p.m. Registration and Brunch Business Partner Session III — Marketing to Different Types of Associations (HOA, CA, CO-OP, etc.) 12:30 p.m. Shotgun Start/Boxed Lunch at the turn Amphitheater A 5:00 p.m. Players depart Galloway National Golf Club Managers Session III — Help Associations and Managers Better for Revel Resort & Casino Understand and Comply with Governmental Regulations CAI-NJ Exhibitor Load-In Amphitheater B Ovation Hall Lobby CAVL Session III — Changing Cultures within Communities 3:00 p.m. Exhibitor Registration Opens Amphitheater C 4:00 p.m. - 8:00 p.m. Exhibitor Load-In LAC Session III — Hurricane Recovery Resources Presentation CAI-NJ Welcome Reception Ocean GH Ovation Hall Lobby 3:00 p.m. - 6:00 p.m. — Exhibitor Booth Breakdown 5:30 p.m. Registration Opens 3:30 p.m. - 5:00 p.m. — 6:00 p.m. - 9:00 p.m. CAI-NJ Welcome Reception Farewell Reception / Prize Drawings

Thursday, October 24, 2013 5:00 p.m. - Show Concludes 8:30 a.m. - Registration Begins 9:00 a.m. Tradeshow Floor Opens / Continental Breakfast Opens This year’s Conference & Expo 10:15 a.m. - 11:15 a.m. — Education Sessions I will be held at Revel Resort Business Partner Session I — Healthcare Reform Ovation Hall Amphitheater A 500 Boardwalk Managers Session I — Strategies for Being Atlantic City, New Jersey a Successful and Outstanding Manager Amphitheater B For more information, or to CAVL Session I — Rent Receivership of Priorities in Foreclosure Amphitheater C register, visit www.cainj.org. LAC Session I — FHA Guidelines Presentation Ocean GH 10:30 a.m. - 11:30 a.m. – Coffee Break 11:15 a.m. - 12:00 p.m. — Education Sessions II Business Partners Session II – Social Media Amphitheater A Managers Session II — Common Interest Meetings in a Modern Age Amphitheater B CAVL Session II — Alternative Dispute Resolution (ADR) Mediation Services Amphitheater C LAC Session II – NJ Office of Homeland Security & Preparedness Presention Ocean GH

PRESENTED BY:

26 • Community Trends® September 2013

CAI-NJ 2013 Conference & Expo Wednesday & Thursday, October 23-24, 2013 Revel Resort Ovation Hall 500 Boardwalk Atlantic City, New Jersey

EXPO MAP

PRESENTED BY:

28 • Community Trends® September 2013 Alphabetical List of Exhibitors

Company Booth # Company Booth # Company Booth #

A GRADE Property Solutions...... 308 Greenbaum, Rowe, Smith & Davis LLP...... 103 Planned Companies...... 309 A+ Powerwashing & Roof Cleaning...... 305 Griffin Alexander, P.C...... 503 Popular Assocation Bank...... 414 Accent Group...... 323 Gutter Master...... 223 Pro Group/Paint-Pro, Inc...... 513 Accurate Reconstruction...... 407 Herrick, Feinstein LLP...... 506 Pruzansky Plumbing, Heating & Air Conditioning...... 317 Action Termite And Pest Control...... 620 High Tech Landscapes...... 507 Quick Industries...... 406 Affordable Quality Companies, LLC...... 107 Hill Wallack LLP...... 419 R M Termite & Pest Control...... 611 Altura Construction Company, Inc...... 415 Hillcrest Paving & Excavating, Inc...... 509 RCP Management Company, AAMC, AMO....18 Amco Pest Services, Inc...... 424 Homestead Management Services, Inc., AAMC...... 227 Regency Management Group, LLC, AAMC...... 201 Amco Pest Services, Inc...... 426 HomeWiseDocs.com...... 416 Renda Roads, Inc...... 418 Association Advisors...... 318 Hub International...... 408 Republic Services Of NJ, Inc...... 312 Becht Engineering BT, Inc...... 422 IREM...... 20 Rezkom Enterprises, Inc...... 518 Becker & Poliakoff, LLP...... 313 Jefco Equipment Supplies, Inc...... 321 RSI - Remediation Specialists, Inc...... 203 Belfor Property Restoration...... 315 JGS Insurance...... 508 SavaTree/SavaLawn...... 314 Ben Shaffer & Associates, Inc...... 118 JRG Termite and Pest Control...... 224 Security Resources, Inc...... 303 Ben Shaffer & Associates, Inc...... 602 K.A. Diehl Community Management, AAMC.300 Servpro Of Freehold, Middletown, Berman & Wright Architecture So. Jersey City, Bayonne...... 517 Engineering & Planning, LLC...... 624 Kings III Emergency Communications...... 319 Servpro of New Jersey...... 200 BH Security...... 121 Kipcon, Inc...... 516 Servpro of New Jersey...... 202 BHB Insurance Services...... 521 KPI 2 Contractors Inc...... 302 The Shauger Group...... 316 Brown & Brown Insurance...... 222 KPI 2 Contractors Inc...... 304 Shearon Environmental Design Buildinglink.com...... 320 L.N. Rothberg and Son, Inc...... 404 Of N.J., Inc...... 616 By Design Landscapes, Inc...... 22 Landscape Maintenance...... 413 Signature Property Group, AAMC...... 123 C & L Sweeping & Pavement LEW Corporation...... 311 Solitude Lake Management...... 204 Maintenance...... 514 Lomurro, Davison, Eastman & Munoz, PA..... 21 Sparkling Pool Services, Inc...... 106 Cambridge Security Services, Inc...... 19 M. Miller & Son...... 327 Sparkling Pool Services, Inc...... 108 CAPAC ...... 525 MAMCO Property Management, AAMC...... 322 Specialty Building Systems, Inc...... 120 Capital One Bank, N.A...... 510 MAMCO Property Management, AAMC...... 324 Stark & Stark...... 402 City Fire Equipment Company, Inc...... 622 McGovern Legal Services, LLC...... 23 Supreme Metro Corporation...... 623 Community Management Corporation...... 218 McGovern Legal Services, LLC...... 420 Supreme Metro Corporation...... 625 Cowley’s Termite & Pest Services...... 519 McPuff Chimney Services, LLC...... 410 Tavent Group, Inc...... 221 CPR Services...... 600 mem property management...... 523 Taylor Management Company, Criterium-Lockatong Engineers...... 412 Mirra & Associates, LLC...... 326 AAMC, AMO...... 501 Cutolo Mandel LLC...... 306 Mitchell Insurance Services, Inc...... 207 The Curchin Group, LLC...... 310 The Davey Tree Expert Company...... 217 Morgan Stanley...... 28 The Falcon Group - Engineering, Architecture & Down To Earth Lanscaping, Inc...... 512 Energy Consultants...... 417 Morris Engineering, LLC...... 515 Doyle Brothers Contracting, LLC...... 505 Towne & Country Management, Inc...... 105 Mutual Of Omaha - Community Association DW Smith Associates, LLC...... 409 Banking & CondoCerts...... 225 U.S. Security Associates Inc...... 205 Elite Landscaping, Inc...... 220 National Contractors, Inc...... 32 Valcourt Building Services Of NJ, LLC...... 511 Energy Squared, LLC...... 603 National Cooperative Bank...... 24 Western Pest Services...... 7 Eosso Brothers Paving...... 601 New Jersey Cooperator...... 411 Wild Ridge Sales & Promotions, Inc...... 214 FirstService Residential...... 307 Northeast Power Dry...... 119 Wild Ridge Sales & Promotions, Inc...... 216 Fullerton Grounds Maintenance...... 615 O & S Associates...... 325 Wilkin & Guttenplan, P.C...... 400 FWH Associates, P.A...... 301 Onorati Construction...... 617 Garden State Gutter Cleaning...... 621 P. Cooper Roofing, Inc...... 212

September 2013 Community Trends® • 29 Trade Show “Tactics” Editor’s Note: Lest anyone be for Vendors confused, the contents of this article are a satirical look at “what not to do” when preparing for and attending a trade show. By Judy Sprute and Barbara Giordano, Criterium Lockatong Engineers

Goals and Objectives — Raffles/ Drawings: If you have a great raffle “Chew Double Bubble Before the Show: or drawing of a delicious gift basket full of bubble gum to improve Pre-Show Promotion: You happen to be local delicacies, keep it well hidden under sent a list of potential clients and the list your table to prevent potential clients from on egg breath!” seems overwhelming. There are more attend- wandering over to participate. And do not ees this year than last, and you are tired from collect business cards as part of the drawing. speak with your head down (no eye contact work yesterday. Disregard the list of attend- Seriously, what are you going to do with all whatsoever) and continue your mundane ees and hope your company name has been those names? task of organizing the marketing papers you accidentally deleted from the list of booth QR Codes: Most people are not technically brought but have no desire to hand out. representatives. Do you really want to talk sophisticated to even understand what a QR to people all day? Personal Style Says it All! This potential code is. Leave the “techy” stuff to the young- first impression should be a lasting one. At-Show Promotion: Some booths are offer- sters; do not take advantage of this huge Make sure you come to the trade show ing a promotion for clients to stop by. Do opportunity to link straight to your website right after a morning of yard work on a hot, not have a special gift for clients. Remain as through a prospect’s smart phone. humid day. Your clothes could be dusty or anonymous as possible and hope you can relax muddy, but as long as you cover up any body a bit today. Goals and Objectives — odor with strong cologne, you will be fine Giveaways: Do not give away anything of At the Show: attracting new clients. No time to eat before value or importance. Most people attend- Attitude is Everything! A disinterested face the show? No problem. That scrumptious ing the trade show are just here for the and body language consisting of crossed fried egg and pork roll sandwich on a poppy giveaways. Stale mints or plastic clips are arms will absolutely lead to a handful of new seed bun will have them all running to your best. Keep all logo items back in your office customers running over to your booth. If booth. Don’t fret over floss: there’s no time for little ones that may come visit and need anyone does happen to address you with a for details. Chew Double Bubble bubble something to play with. question or comment, please make sure you gum to improve on egg breath!

Continues on page 32.

30 • Community Trends® September 2013 After Party

Following the CAI-NJ Conference & Expo Networking Event

October 23, 2013 9:00 p.m.-12:00 a.m. Revel Hotel Atlantic City, NJ

Generously Sponsored By:

By Invitation Only For information, please contact Ginger Hall at [email protected] or (732) 922-9986 TRADE SHOW “TACTICS”... from page 30.

Lead Cards and Client Portfolios: New clients want to share their information with BHINSURANCE SERBVICES you for at least 20 minutes. You can monop- olize them with your attitude and Polo cologne, and make a few appointments for further discussion of proposals or products that interest them, but timing is crucial to snap your Double Bubble bubble gum. With a mouthful full of bubbles, who can talk? Make sure you bring along a ratty notebook for potential clients to fill in their names, company names, website and email address- es, phone numbers (include day time, cell, and fax), exact budget for project, date and time they have in mind for the project, scope of work and time for follow up with three additional times listed. Do not ask questions to prepare for the appointment, just do that on the spot. Booth Appearance: It is always a best practice to continue a conversation with your trade show buddy (especially when it is regarding the bash you had over the week- end) as potential clients saunter on by. Your trade show booth presentation will be most popular if you make sure of the following: • Do not have a sign of what company you represent. Let them have some fun and guess!! • Keep chairs easily accessible for you to sit in as the day is long and you still have to Shine! disassemble the booth, pack up and drive home. Not to mention you will need energy to carry all the marketing brochures you have brought with you as well. • Bring your trade show tablecloth right out of the box from last year’s show. Make sure it is wrinkled and shows dirt where it dragged on the floor. Do not center the logo on the table even if it has one. Our uniformed, bonded cleaning specialists are trained to do the job right and to your specifications. We ensure the quality of their work through close supervision and • Do not bring brochure holders to orga- inspections and detailed record keeping. We adapt quickly to changing client demands, nize your table’s appearance. Best to keep including finding creative ways to reduce costs without sacrificing service. And we are your collateral scattered. Clients will enjoy a leader in the use of green products to help protect the environment. searching through your information on topics they are interested in. Keep the Contact us today to see how we can make you shine. table dimensionless without anything of interest. You can “wow” them with your impeccable style and attentiveness. • Keep your portable display in the front of the booth and sit clearly behind it. Clients are only interested in the free giveaways Janitorial, Building & Maintenance Services of partially stale mints or unusable plastic 888-876-STAR • [email protected] clips. Continues on page 34.

32 • Community Trends® September 2013

TRADE SHOW “TACTICS”... from page 32.

Name Tags: They are always provided by the trade show host! But if you really want to be prepared, make sure and wear one hang- ing from a belt loop or tag it to your purse, which is stored on the floor under the table. The nametag should have your name as well as company name somewhere on it. Do not make it easily visible or memorable. Perhaps you want to use a pseudonym for the day. Business Cards: Those little paper things are darned expensive. Give them out sparingly and only to people who really seem to take notice of you and your booth. If you run out of business cards and someone wants your contact information, offer to write it on the material they have collected from other booths. Lawn Maintenance Tree Services • Cutting • Storm Damage Brochures: Going extreme green is the only • Fertilization • Tree Care way to go. Do not offer potential clients a • IPM Programs • Heavy Pruning brochure that could lead them to your web- • Seeding • Tree Removal site. Instead, offer them your ratty notebook • Renovation and have them fill in their email address with a pencil (hopefully it will fade and become Landscaping Irrigation unreadable — less for you to do) and offer • Mulching • Activation and Analysis Reports to send them information when you are not • Plant Care • Complete Maintenance and Repairs so busy! • Pruning • Radio Dispatched Crews • Design • Member Irrigation Association of NJ Goals and Objectives — • Plant Replacements After the show: Follow up: I am sure you said thank you to Snow Removal all potential clients at the show. Do not call • Clearing NJ Irrigation License # 0015708 or send them any communication about any- • Salt & Sanding NJ Pesticide Licensed Applicator thing you may have discussed. If they really • Radio Dispatched want your service, they know where to find • Emergency Services you even if they have to search through their materials for your handwritten contact info. Measure your Success: Those goals with P: 609.409.2701 • F: 609.409.7917 which you started the trade show were just www.growing-concern.com too much work to try and track and pursue. The cost of the show is justified by just attending, and someone will remember you and your company. Your business is doing fine the way it is. Do you really need more clients or customers? n

Check out the newly redesigned CAI-NJ website at: www.cainj.org

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Please use our fax system to make your corrections. Either mark changes and fax back, or fax back with signed approval. Thank you.

❒ Insertion proof approved______CAI MEMBERSHIP APPLICATION COMMUNITY ASSOCIATION VOLUNTEER LEADER (CAVL): Billing Contact: (if different than Association Address on left): Community Associations Institute, New Jersey Chapter Name: 1675 Whitehorse-Mercerville Road, Suite 206

Mercerville, New Jersey 08619 Home Address: Phone: (609) 588-0030 Fax: (609) 588-0040 Web: www.cainj.org Job Bank: www.mycommunityjobs.com Email: [email protected] City/State/Zip: MEMBERSHIP CONTACT (Where membership materials will be sent): Phone: (W) (H) Name: Fax: (Cell)

Title: E-Mail:

Association/ *TOTAL MEMBERSHIP DUES Company:  Individual Board Member or Homeowner $114  2nd Board Member $200 Address:  3rd Board Member $275  4th Board Member $345  5th Board Member $395  6th Board Member $445

 7th Board Member $500 City/State/Zip: For 2-3 Member Board applications, please indicate below who should receive Phone: (W) (H) membership renewal information. Please contact CAI National Customer Service at (888) 224-4321 for Board memberships exceeding 7 individuals. Fax: Name:

E-Mail: Home Address:

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 Manager $124 E-Mail:  Management Company $390  Business Partner $535 Name:  Business Partner Affiliate (CAI-NJ only) $100 Home Address::

PAYMENT METHOD:  Check made payable to CAI VISA MasterCard AMEX City/State/Zip:

Card Number: Exp. Phone: (W) (H)

Name on Card: Fax: (Cell)

E-Mail: Signature: Date: **Total Membership Dues above include $15 Advocacy Support Fee. Important Tax Information: Under the provisions of section 1070(a) of the Revenue Act passed by Congress in 12/87, please note the following. Contributions or gifts to CAI are not tax-deductible as charitable contributions for federal income tax purposes. However, they may be deductible as ordinary BUSINESS PARTNER: and necessary business expenses subject to restrictions imposed as a result of association lobbying  Accountant Attorney activities. CAI estimates that the non-deductible portion of your dues is 2%. For specific guidelines concerning your particular tax situation, consult a tax professional. CAI’s Federal ID number is 23-  Builder/Developer Insurance Provider 7392984. $39 of annual membership dues is for your non-refundable subscription to Common Ground.  Lender Real Estate Agent  Supplier (landscaping, power washing, snow removal, etc) Complete only the portion of the remainder of the application Please specify: that applies to your category of membership.  Technology Partner Please specify:  Other Please specify: For CAI-NJ use only: ___BP ___CAVL BUSINESS PARTNER AFFILIATE: ___MGMT Name of Primary Company Contact: ___MGR New Members of the New Jersey chapter (July 11, 2013 through August 10, 2013)

Business Partners Managers McGowan Program Administrators Mr. Bart Bordonaro Mr. Joel W. Meskin, Esq., CIRMS Ms. Iris Hirsch On The Spot Property Maintenance Community Management Corporation Mr. Shaun Mekkawy Mr. Chris Jones Kings III Emergency Communications Mr. Joe Stables Ms. Molly Josimov Homestead Management Services, Inc., AAMC Community Association Volunteer Leaders Ms. Samantha Klielkocz Mr. Scott Klein FirstService Residential, AAMC Claridge House One Condominium Association Ms. Esmeralda Lopez Mr. Thomas Lycan Taylor Management Company, AAMC, AMO Ms. June Tortorelli Mr. Daniel Smith Surrey Downs Condominium Association FirstService Residential, AAMC Management Company RCA Management, LLC Mr. Robert Christopher Arnone

The 2013 CAI-NJ Recruiter Club Challenge

Recruit at least five new CAI-NJ members, and you RecRuit YouR WaY to a qualify to win this year’s CAI-NJ Recruiter Club Challenge. New members can be any combination of FRee tRip to oRlando! Business Partners, Managers, Community Association GRAND PRIZE: Volunteer Leaders, and Management Companies. A free trip* to the 2014 CAI National Conference in Orlando, Florida 2ND PRIZE: iPad Mini 3RD PRIZE: $50 Gift Card

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2010 CAI-NJ Recruiter Contest Sponsored by: Contest Rules: 1. Contestants must recruit at least five new 5. Prize winners will be announced at the CAI-NJ members between January and November 2013 Chapter Retreat in December 2013. to be eligible. 6. Winner(s) need not be present to win. Sponsored by Capital One Bank 2. Whomever has the most new member recruits 7. *The Grand Prize is a trip to the 2014 CAI National between January 1, 2013 through November 30, Conference in Orlando, Florida, and includes Recruit at least 5 new CAI-NJ members*For and contest you qualify details to contact win this CAI-NJ: year’s CAI-NJ Recruiter2013, will win. airfare to Orlando, Florida, from Newark, New (609) 588-0030 or 3. Recruiters can only win one prize per year. Jersey, or Philadelphia, Pennsylvania; two Contest. New members can be any combination of business partners, managers, community nights at the conference hotel; and conference [email protected] 4. CAI-NJ may allow substitutions of prizes in association volunteer leaders, and management companies. certain circumstances. registration.

GRAND PRIZE: September 2013 Community Trends® • 37 A free 3-day, 2-night trip to the 2011 CAI National Conference at the Boca Raton Resort & Beach Club in Boca Raton, Florida, from May 4 through May 7, 2011.

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For contest details contact Lisa Hibbs Membership Services Coordinator for CAI-NJ 609-588-0030 [email protected] CAI_Comm_Trends_Ad_3.13_Layout 1 3/21/13 5:17 AM Page 1

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The 2013 CAI-NJ Recruiter Club Challenge... Recruit your way to a FREE trip to Orlando! Interested in submitting an article ® See details on page 37 for Community Trends ? of this issue! Contact CAI-NJ at (609) 588-0030 or [email protected] for more information.

September 2013 Community Trends® • 39 Community Spotlight Longport Seaview: Stronger than the Storm AND Fire By Shelia Stone, CMCA, AMS, ARM General Manager, Longport Seaview

Photos this spread courtesy CAI-NJ. his is our story of the destruction caused (right) by Superstorm Sandy through the open- Seaview ing of the “New” Longport Seaview Condo main T entrance. Condominium. Flood water from Sandy damaged our entire first floor and started a fire in the electrical room. The switch gears caught on fire, which quickly spread to the transformer, causing it to explode. As a result of the fire, all of the electrical wiring was burned, and the building was without power. Prior to Sandy making landfall, all but six of the condominium’s residents had evacuated. Those six who stayed had to be rescued. November 2, 2012 was the first day the staff could get in the building to assess the damage. There had been about three feet of water in the lobby and about two and a half feet of beach sand in our parking lot under the building. We had to redesign the electrical room by creating a watertight space to satisfy the new construction codes. This room is only accessible through a watertight ship door. The lobby was completely destroyed; since there was no power, the boilers (for heat) cooled down and leaked causing damage to carpet and sheetrock in about one fourth of the building. Following our initial inspection of the building, we hired a public adjuster and a project manager to (above and below) Debris was thrown everywhere as a assist us with the reconstruction and repairs. result of the storm surge. It took seven months of redesigning, demoli- tion and renovations to get the building open. We worked closely with electrical engineers, structural engineers, mechanical engineers an (above and below) Fire in the electrical architectural firm and a design firm over that room caused the building to be without time. power. The seven members of the Board of Directors worked tirelessly through those seven months. There was a constant flow of emails dealing with the business of getting all the work done in the building, and it took several meetings and many conference calls. (below) Three feet of water in the lobby caused Our Board President, Salvatore DeBunda, was extensive damage. a driving force and the one who made a promise to the residents that he would do all he could to get the building open and the residents back by Memorial Day. His mission was accomplished when we were able to notify the owners that the building received a temporary certificate of occu- pancy and they could get back to their little piece of paradise known as The Longport Seaview. We are stronger than the storm and the fire. n

40 • Community Trends® September 2013 (above) Longport Seaview as seen from the beach after the re-build. (below) The main entrance was boarded up due to damage from the storm surge.

(above) Seaview Condo beach front pool after the reconstruction.

(left) The lobby as it was restored.

(left) Over two feet of sand (left) washed ashore Lifeguard and surrounded boat on the the community. beach in front of Longport.

“Following our initial (right) New elevators in the inspection of the building, lobby had to be installed we hired a public adjuster and a project manager to assist us with the reconstruction and repairs”

(left) Cars in the parking deck were damaged as the water surge caused them to collide.

(right) Damage to the pool deck.

September 2013 Community Trends® • 41 NATIONAL: MONMOUTH POLL 2016 OUTLOOK Varying strengths in GOP field, word clouds, and more Monmouth University Poll, West Long Branch, NJ 07764 • www.monmouth.edu/polling

West Long Branch, NJ – The latest national Monmouth Hillary Clinton University Poll of registered voters finds the potential Republican candidates for president in 2016 have varying bases of strength. On the Democratic side, it is all Hillary Clinton.

2016 GOP field vs. Clinton The poll posed four hypothetical 2016 match-ups with Hillary Clinton as the Democratic nominee running against Republicans Chris Christie, Jeb Bush, Marco Rubio, and Ted Cruz. Christie comes closest in national preference, trailing Clinton by just 4 points, 43% to 39%. Bush is behind Clinton by 10 points, 47% to 37%, and Rubio trails by 11 points, 47% to 36%. Cruz is behind Clinton by 16 points, 48% to 32%. Cruz is also the least well-known of the potential GOP field and may in fact be ineligible to run due to his birth in Canada. The poll looked specifically at how each contest faired in different parts of the country based on state level results in the 2012 election. In last year’s presidential contest, ten states were won by a margin of 7 percentage points or less. Barack Obama won nine of these Swing States, but his total vote margin Joe Biden for all Swing States combined was just 3 points. Another ten states are considered Note: full size images of these Leaning States, where word clouds can be found at the winning margin http://monmouthpoll.blogspot.com/ was between 7 and 12 points. Mitt Romney won six of these states, but his total vote margin was less than 2 points for all ten states combined. The remaining states are divided into solid Red and Blue states. According to the poll, Christie, Bush, and Rubio perform about the same in the Swing States. However, all three lose to Clinton in the Swing States by between 7 and 9 points. They also do about the same in the Red States, with each leading Clinton by 6 to 8 points. The Leaning States are a different story. Bush (-17 points) and Rubio (-20 points) trail Clinton in the Leaning States, but Christie leads Clinton by 2 points in this important bulwark for Republicans. Christie also does better than Bush Chris Christie and Rubio in the Blue States, but it is still a losing proposition for all three Republicans – Christie is down 13 points to Clinton in the Blue States compared to a 20 point deficit for both Bush and Rubio. Cruz trails Clinton in all four state groupings, Swing (-20), Leaning (-15), Blue (-20) and Red (-5). “Chris Christie appears strong everywhere but in the swing states, which means that any Republican running against Hillary Clinton would still have a tough path to 270 Electoral College votes, which are the only votes that matter,” said Patrick Murray, director of the Monmouth University Polling Institute in West Long Branch, New Jersey.

Voter impressions of the field Clinton tops the list in favorable ratings, with 52% of American voters viewing her positively and 38% holding a

Continues on page 44.

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September 2013 Community Trends® • 43 MONMOUTH POLL... from page 42. Jeb Bush negative opinion of the former First Lady, New York Senator, and Secretary of State. Her fellow Democrat, Vice President Joe Biden, though, has a much less positive rating of just 35% favorable to 51% unfavorable. Another potential Democratic candidate for 2016, New York Governor Andrew Cuomo is not as widely known among voters and has a split 24% favorable to 29% unfavorable rating. Among nine Republicans tested in the poll, New Jersey Governor Chris Christie has a 49% favorable to 20% unfavorable rating among American voters and Wisconsin Congressman Paul Ryan has a 41% to 33% rating. Former Florida Governor Jeb Bush comes in at a split 39% favorable to 38% unfavorable rating, Kentucky Senator Rand Paul has a 34% to 28% rating, Marco Rubio and Florida Senator Marco Rubio has a 33% to 26% rating. Former Alaska Governor and nominee for Vice President Sarah Palin has a 26% favorable rating coupled with a very large 61% unfavorable rating from all voters. Former Pennsylvania Senator Rick Santorum earns a 24% favorable to 34% unfavorable rating, Texas Senator Ted Cruz has a 22% to 24% rating, and Wisconsin Governor Scott Walker has a 14% to 21% rating. At this early stage of the 2016 process, the images these con- tenders bring to mind are perhaps even more telling than their overall ratings. The Monmouth University Poll asked voters to name the first word or phrase that comes to mind for five of these potential candidates. For Hillary Clinton, intelligence (6%) and strength (5%)

Continues on page 46.

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46 • Community Trends® September 2013 Community Association Law two former presidents (23%) are by far the most prominent image that comes to mind • Proactive Collections Strategies for voters. On the positive side, voters find • Transition Negotiation & Litigation him generally likable (8%). On the negative • Zoning & Planning side, the leading image is that he is dishonest • Alternative Dispute Resolution (5%). For Marco Rubio, a range of positive • Employment Matters qualities are mentioned by voters although • Document Review & Interpretation general references to his relative youth (4%) • Corporate & Business Planning and his Cuban heritage (4%) are brought • Enforcement of Restrictive Covenants to mind for a number of voters. However, nearly half (48%) of voters aren’t familiar • Construction Defect Litigation enough with Rubio to come up with a word • Collections or phrase to describe him. Contact: GOP field favorability Loren Rosenberg Lightman, Esq. ratings by party Edward C. Eastman, Jr., Esq. The GOP nomination, though, will not be won among all voters but among the Monmouth Executive Center party’s base. Rep. Ryan, Gov. Bush, and Sen. 100 Willowbrook Road Freehold, New Jersey 07728 Rubio have the highest net positive ratings 732-462-7170 with their fellow GOP voters, whereas Gov. Christie’s overall rating comes more from Fax 732-462-8955 independent voters than from his fellow www.Lomurrolaw.com Republicans. Republican voters give Ryan a net +70 personal rating (76% favorable Appointments also available in our Toms River office: to 6% unfavorable), Bush a net +62 (76%- 9 Grand Avenue, Building 2, Suite 2A 14%), and Rubio a net +60 (64% to 4%). Toms River, NJ 08753 Christie earns a lower +36 net rating (54% to Excellence In The Practice Of Law 18%) from his fellow Republicans, which is Dedicated to Addressing Our Clients’ Legal Needs similar to the +39 net in-party rating for Paul (51% to 12%). Cruz clocks in at a net +28 (40% to 12%), Palin has a net +27 ( 56% to 29%), Santorum has a net +26 (46% to 20%), and Walker has a net +21 (30% to 9%) rating among Republican voters. It should be noted that Cruz and Walker are not as wellknown as the others within their own party. [Note: the margin of error for the Republican sub- sample on favorability ratings is +/-9%.] “While Christie and Paul duke it out in a civil liberties versus national security debate, neither of the two garners the same amount of GOP affection as Ryan, Rubio, or Bush,” said poll director Patrick Murray. “But Christie does far better among independent Specialty Building Systems voters than any of his fellow Republicans.” Among independent voters, Christie earns a net +34 personal rating (53% favorable to 19% unfavorable), which puts him well ahead of Paul at +16 (41% to 25%), Ryan at +12 (43% to 31%), Rubio at +8 (32% to 7099 William Penn Hwy. 24%), and Bush at +3 (37% to 34%). None Easton, PA 18045-2936 of the other Republicans muster a net posi- www.specialtybldgsystems.com tive rating from independent voters, includ- Toll Free: (800) 765-9865 ing Cruz at an even split (23% favorable Fax: (610) 954-0598 E-mail: [email protected] Continues on page 48.

September 2013 Community Trends® • 47 MONMOUTH POLL... from page 47.

to 23% unfavorable), Walker at -8 (12% to 20%), Santorum at -13 (22% to 35%), and Palin at -39 (23% to 62%). Chris Christie even does better than Hillary Clinton among independent voters. Clinton has a net +10 rating (48% favorable to 38% unfavorable) among this voting bloc. [Note: the margin of error for the independent voter sub-sample on favorability ratings is +/-7%.] The latest Monmouth University Poll was conducted by telephone with 850 registered voters in the United States from June 25 to 30, 2013. This sample has a margin of error of ± 3.4 percent. The poll was conducted by the Monmouth University Polling Institute in West Long Branch, New Jersey. n

COMMUNITY TRENDS® ADVERTISING DISCLAIMER: The management of the New Jersey chapter of Community Associations Institute, Inc. (CAI- NJ) and Brainerd Communications, Inc. reserve the right to reject any advertisement for any reason at any time. Further, CAI-NJ and Brainerd Communications also reserve the right to place the word “Advertisement” with advertising copy that could or may be mistaken for editorial or news copy. In addition, CAI-NJ reserves the right to add a disclaimer to any advertisement in cases where a disclaimer may be necessary to protect the rights of CAI-NJ and Community Trends®. The advertiser will be informed by Brainerd Communications before such action occurs. Member advertising rates are based upon the advertiser being a member in good standing of the New Jersey chapter of the Community Associations Institute. Each member or entity is solely responsible for maintaining its status as a member in good standing. In addition, advertisements contained within this magazine reflect the opinions of the respective advertiser, and not necessarily those of CAI-NJ, Community Trends® or Community Associations Institute. Information contained in Community Trends® advertisements should not be construed as a recommendation for any course of action regarding financial, legal, accounting, or other professional services. Advertisers are solely responsible for the content of their advertisements, including the validity of any certifications, designations, and/or licenses. CAI-NJ assumes no liability for false, malicious or misleading advertisers. Neither CAI-NJ nor Community Trends® guarantees the position of placement of submitted ads. Be advised that CAI-NJ will not accept advertisements that are in direct conflict with the mission, products or services offered by CAI-NJ. CAI-NJ is not responsible for determining the validity of designations, certifications and accreditations listed directed by advertisers. Please send, in writing, any concerns about the content of advertising in Community Trends® to the address below (Attn: Editor). Community Associations Institute, New Jersey Chapter, Inc. (CAI-NJ) 1675 Whitehorse-Mercerville Road, Suite 206 Mercerville, New Jersey 08619 Check out the newly redesigned CAI-NJ website at: www.cainj.org

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September 2013 Community Trends® • 51 managementTrends

Why Attend the CAI-NJ Conference and Expo… a Manager’s Perspective. By Liz Comando, CMCA, PCAM Towne & Country Management, Inc.

here is no doubt that attending the CAI-NJ Conference & Expo will #3. Meet Professionals and Vendors Tcost managers and companies time Gain face time with more professionals and money. There are expenses associated and contractors who may assist you on a with travel, accommodations, registration daily basis. Build common ground among and meals. There is also the thought that the contractors and professionals with whom not being in your office translates to being you work. non-productive. However, if you attend the educational sessions and networking events, #4. Take a Day to Better Yourself you will come away with deeper insights and Use the day as a opportunity to think and new opportunities that will give you a great reflect on the management business without Jane return on your investment. the distraction of actually doing business. © iStockphoto.com Below are the Top Ten reasons why every This will allow an opportunity to formulate community manager should attend this new ideas, plans and strategies so you may “This will allow an year’s CAI-NJ Conference & Expo at the go back to your office and make a difference. Revel Resort and Casino in Atlantic City, Hint: Be sure to stay for the entire confer- opportunity to formulate new New Jersey. ence. You never know what great informa- ideas, plans and strategies so tion you may miss if you leave early. you may go back to your office #1. Educational Breakout Seminars and make a difference.” Take advantage of unparalleled oppor- #5. Great Speakers tunities to learn. Stay abreast of the latest CAI-NJ offers knowledgeable and expe- regulatory updates and uncover the latest rienced speakers who work in the industry technologies being implemented. Choose the on a daily basis and are willing to share breakout sessions geared toward what you their insights. You will have the opportunity #8. Stay at a Great Facility need to know. Hint: Thoroughly read the to meet nationally known leaders and col- Take advantage of the full access you will Conference agenda and schedule to select the leagues you recognize by reputation and have to tour Revel, a new and exciting facil- sessions most likely to improve your skills. through their CAI articles. Hint: Ask a pro- ity. Staying at the conference facility will fessional colleague to become your confer- allow you to network most effectively. #2. Network ence buddy so you can share what you learn. Meet with great people involved in all #9. Support the Jersey Shore aspects of community association manage- #6. Visit the Expo Floor We need it! Make time to take a walk on ment in one place at one time. Being away Get to know the people behind the prod- the beach and to visit the boardwalk. from your office and work environment ucts and services. It is an opportunity you allows for education and open lines of com- cannot afford to miss or waste. #10. It’s fun! munication. Hint: You only get out of net- Bottom line — attending the CAI-NJ working what you put into it. Take time to #7. Your Reputation Conference & Expo at Revel is guaranteed introduce yourself to other managers and to Take time to let others know who you are to be a great time! Learn, network, gamble, catch up with those you know. and what you know. relax and have fun! n

52 • Community Trends® September 2013

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September 2013 Community Trends® • 55 EXPECTATIONS MET... from page 4.

and protect the equity of owners is the foundation of the association experience.

Building Community We are, for better and worse, a highly tran- sient society. Americans follow professional opportunities and other needs from state to state. Parents look for the best education for their children. Grandparents move to be closer to their children and grandchildren. Retirees leave states in the Midwest and Northeast for milder climates in the South and West. Common-interest communities offer not just unique services and amenities, but also social opportunities. A large percentage of the 63 million Americans who make their homes in associations take advantage of asso- For all your disposal needs ciation-sponsored activities—holiday events, Serving: Union, Middlesex, Warren Hunterdon social clubs, athletic and fitness activities, and Monmouth Counties children’s events, pool parties — the list of opportunities is endless. Whatever the activ- call for a quote today ity, associations help residents get to know their neighbors and forge new friendships, (908) 222-1566 and that’s especially important for residents who are new to a community. Visit our website at: www.grandsanitation.com Social opportunities exist even in smaller associations that don’t have the resources or critical mass to sponsor formal activities. Millions of Americans have made enduring Celebrating 46 years of beautiful seasons caring for New Jersey’s trees... friendships by serving on association boards and committees and volunteering in other ways. Community associations by their inherent nature bring people together, strengthen neighborhood bonds and promote a sense of community and belonging—attributes that are often overlooked. Associations also offer a wide variety of services and amenities, from golf courses and marinas to equestrian facilities and fitness centers. Very few can afford such benefits without the shared responsibility enabled by common-interest communities. People who don’t want to contend with gutters and yard work can purchase homes in communities where these responsibilities are taken on by the associations. There are age-restricted communities, pet-free and pet-friendly communities, even communities with airstrips. Community associations give people options, alternatives, facilities and resources they could not otherwise enjoy. Again, common-interest communities are meeting important expectations.

Always a Critic Sadly, critics often ignore the real and practical benefits of community association

56 • Community Trends® September 2013 living, instead focusing their attention on issues that garner media attention, such as disputes over fences, landscaping, flagpoles, yard signs and similar behavioral issues. The reasons for the continued growth of associations — and the value and benefits of these homeowner-governed communities — are either ignored or misunderstood. We are under no illusions with respect to the issues that arise in some communities. Not all associations live up to the ideals we espouse. There are incompetent boards and managers who could use professional education and greater professionalism. There are also irresponsible homeowners. So is it realistic to expect each and every association to run smoothly all the time, without disagree- ment and dissention? Utopia doesn’t exist in any universe of this size. Some issues are brought on by individual residents who either don’t know the rules or decide that certain rules and obligations don’t apply to them. Other conflicts are created by poor communication and faulty CONDOMINIUM APPROVAL EXPERTS decision-making by community boards or managers. Still other situations are the result FHA Condominium Project Approvals of circumstances that do not lend themselves to simple solutions. Individual preferences (New, Established & ReCerti cations) can conflict with the best interests of the community at large, even in the very best of FANNIE MAE Condominium Project Approvals communities. Mistakes, missteps and misun- derstandings are inevitable. But this is not the norm. Conflicts make headlines: We read about planes that crash, not the millions of flights that arrive safely. Regardless of what critics may say, we know — anecdotally and from research—that people who live in common-interest communities are happy with the experience, and that says a lot about the homeowner leaders and professionals who govern and manage associations. If you’re reading this, you are likely working to meet the expectations of hundreds or even thousands of homeowners and non-owner residents. There are challenges and frustrations to be sure, but your services—even when they may seem to go unnoticed—are invaluable. n This article first appeared in the August 2013 Call Phil Sutclie 215.368.9452 issue of Quorum, a magazine published by the Washington Metropolitan chapter of CAI. 5 North Cannon Ave. Lansdale, PA 19446 Thomas M. Skiba is the chief executive officer [email protected] of the national arm of Community Associations Institute. With more than 32,000 members dedicated to building better communities, CAI works in partnership with 60 domestic chapters, a chapter www . P R O J ECT A P PRO V A L S .co m in South Africa and housing leaders in a number of other countries, providing information, education and resources to community associations and the To Advertise Call 609-655-2000 or email [email protected]. professionals who support them.

September 2013 Community Trends® • 57 national Trends

NBC-CAM Changes Name United States, but in recent years we have deserves our support, it does not address to CAMICB worked with overseas-based organizations all of CAI’s areas of concern. Specifically, Falls Church , VA — The National Board to instill higher standards of professionalism the bill seeks to include condominiums and of Certification for Community Association internationally as well.” housing cooperatives in the list of FEMA Managers (NBC-CAM), the organization CAMICB is a 17-year-old independent covered entities for disaster assistance; how- responsible for administering the Certified certification board that develops certifica- ever, homeowners associations are NOT Manager of Community Associations (CMCA) tion and standards for community asso- included in the bill. The bill has been referred credential, is now the Community Association ciation managers. It administers the CMCA to the House Committee on Transportation Managers International Certification Board examination, a rigorous, three-hour test that and Infrastructure. (CAMICB). The change was effective August measures managers’ knowledge of commu- H.R. 2887 is a big step forward for com- 1, 2013. nity management best practices. The CMCA munity associations receiving equitable treat- More than 13,000 professionals have certification is the world’s only accredited ment under FEMA disaster guidelines. CAI earned the CMCA credential since NBC- certification program for the community is monitoring the situation and is making CAM was founded in 1995. “With more association management profession. CMCA- preperations for the next steps in support of than 60 million Americans living in cov- certified managers have the skills to safe- passage of the bill. enant-protected communities, along with guard the assets of homeowners associations, millions more throughout the world, the giving homeowners peace of mind and pro- Almost 300 Earn CAI professional manager helps protect our most tecting home values. For more information, Professional Designations important investment—our homes,” said visit www.camicb.org. Falls Church, VA — Community Associations CAMICB Chair Robert Felix. “The name For more information about CAI, visit Institute (CAI) awarded almost 300 career- change became appropriate and necessary as www.caionline.org or call (888) 224-4321. enhancing designations to industry professionals the CMCA earned expanded international between Sept. 21, 2012, and June 30, including recognition as the essential credential.” U.S. Representative Steve Israel 55 recipients of the Professional Community “As the first step toward professional Introduces H.R. 2887 to make Association Manager (PCAM) designation, achievement and recognition for community Co-ops and Condos Eligible for the highest and most prestigious credential for association managers, the CMCA has been Storm Recovery Grants community association managers. recognized since 1995 as the benchmark CAI members impacted by Hurricane The following designations also were credential by community management pro- Sandy and other presidentially-declared awarded during the same period: fessionals and homeowner association board natural disasters face high recovery costs as • Association Management Specialist members throughout the United States,” local governments are being denied Federal (AMS) — 213 said Thomas M. Skiba, CAE, chief executive Emergency Management Agency (FEMA) • Reserve Specialist (RS) — 8 officer of both CAMICB and Community reimbursement for debris removal and other Associations Institute (CAI). “In recent disaster recovery expenses in community • Community Insurance and Risk years, the CMCA has attracted a great deal of associations. Community associations−con- Management Specialist (CIRMS) — 4 interest overseas and has quickly become the dominiums, homeowners’ associations, and • Large-Scale Manager (LSM )— 2 premier certification for community asso- cooperatives−are a growing form of housing Recipients of the designations are listed ciation managers in a number of countries and represent 1 in 5 homes in America. further below. beyond the United States.” On July 31, 2013, Rep. Steve Israel “We applaud these dedicated individu- “The new name is a reflection of our (D-NY), introduced H.R. 2887 – To amend als for their commitment to education and increased growth in international markets the Robert T. Stafford Disaster Relief and professional development,” says CAI Chief and our board’s commitment to profession- Emergency Assistance Act to provide assis- Executive Officer Thomas M. Skiba, CAE. alism throughout the world,” said Executive tance for condominiums and housing coop- “We know CAI designations engender pro- Director John Ganoe. “The organization has eratives damaged by a major disaster, and for fessional and personal respect and spawn always set the standard of professionalism other purposes. more successful and rewarding careers, but for community association managers in the Although this is an important bill that they also elevate the professionalism of the

Visit CAI National at www.caionline.org

58 • Community Trends® September 2013 industry at large. That’s essential given the importance of the work performed by these Central Jersey’s Most professionals.” Trusted Name In Lawn The AMS is the second tier of profes- Sprinkler Systems sional certification and designations for com- • Let Us Reduce Your Watering Bills munity association managers. The first tier is the Certified Manager of Community • Your Irrigation System Is A Major Associations (CMCA) credential, adminis- Investment; Treat It That Way tered by the National Board of Certification Celebrating 36 Years! • Backflow Certification Service Available for Community Association Managers (soon to be renamed the Community Association Managers International Certification Board). (908) 359-1898 The LSM is a specialized designation that DEP Lic #0016112 [email protected] can be earned only after the manager has a PCAM. The RS designation recognizes a high level of competency in the conduct of reserve WATER OR FLOOD DAMAGE? studies. The CIRMS designation recognizes MOLD PROBLEMS? a demonstrated expertise within the risk management profession. FIRE AND SMOKE DAMAGE? CAI’s designation programs were established in the 1990s and early 2000s to elevate the level of professionalism in the com- OF FREEHOLD OF MIDDLETOWN munity association marketplace, a dynamic OF SO. JERSEY CITY / BAYONNE segment of the U.S. housing market that now encompasses more than 60 million has the expertise and experience Americans in almost 310,000 association- to restore your property... governed communities. To date, more than 2,300 managers have earned the PCAM designation, while almost 6,600 have earned the AMS. Some 263 professionals have received the RS designation, with 102 being awarded the CIRMS. Get information on CAI designations. ...Like it never even happened.™ The following professionals earned CAI designations between Sept. 21, 2012, and CLEANUP & RESTORATION June 30. • WATER • MOLD • Sewage • FIRE

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September 2013 Community Trends® • 59 CHAPTER TRENDS... from page 6.

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60 • Community Trends® September 2013 COMMUNITY MANAGER Award for a third time. Throughout these years, our main priority has been to foster a culture of safety, in which every employee is INTEGRA Management Corp., one of New Jersey’s leading empowered and accountable to make their common interest realty management ﬁrms, employing more than job a safer one. It is our goal, as we continue 30 professionals, is currently seeking experienced Community to grow, to strengthen our safety culture and instill it in every employee that works Managers (3) for sophisticated portfolios of mid rise, town home at BRAVO! We thank every member of and single family homeowner and condominium associations. All this organization for their commitment and of the properties are very dynamic communities. There is a mix of dedication to make BRAVO! a safe company new and existing communities located throughout the central and to work for and a safe service provider. The personal commitment and active participa- northern NJ areas. tion in BRAVO! Safety Program, from the highest rank in the management team to first These are excellent opportunities to join INTEGRA, work locally at line employees is resembled in this Award. an on site office or in our main corporate office and enjoy the We are certainly proud to work with an exceptional team of employees and suppliers professional growth opportunities that INTEGRA has to offer. who will help us rethink safety to take it to a Excellent benefits. Salary is commensurate with experience and different level and continue to strive for zero education. CAI certifications and helors a Bac degree are desired. accidents and loss time. GO BRAVO!”

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September 2013 Community Trends® • 61 PRESIDENT’S CORNER... from page 2. “Soon will be the time to join a committee for 2014, meet some of the dedicated CAI-NJ members who volunteer of membership to all member representation most wonderful people in our industry, their time and energies to create successful groups (MRGs). Together, we all can make empower yourself and achieve your CAI-NJ events, seminars and programs. a difference and stride to be the best CAI The dedication, ideas and expertise from Chapter. Life leads us on mysterious paths. goals while supporting CAI-NJ...” the phenomenal individuals on these committees (managers, business partners and The following are ways our community association volunteer leaders) members can get involved: Representation Groups (MRGs) of CAI. enables us to offer high-level professional Business Partner Committee: The Business The committee is responsible for soliciting, programs, educational seminars, the Annual Partner Committee goals are to develop and reviewing and editing all articles for publica- Conference & Expo, and networking events plan programs and services to enhance the tion in Community Trends®. for our industry members and guests. business partner experience in the chapter. Golf Committee: The Golf Committee “Without continual growth and progress, Conference & Expo Committee: The plans and coordinates the Dennis R. Casale such words as improvement, achievement Conference & Expo Committee assesses and Memorial Golf Outing held in June. Some and success have no meaning.” responds to the promotional needs of the of the objectives of the Golf Committee are — Benjamin Franklin. annual conference format. This committee to coordinate the golf contests, outing format is charged with increasing attendance and I personally invite you to fill out a 2014 and door prizes, select hors d’oeuvres, lunch gathering sponsorships for the event. committee application. From experience and dinner menus, solicit door prizes, silent I know that you will be rewarded by the Editorial Committee: The primary function auction, goodie bag items, sales of foursomes amazing accomplishments of our members. of the Editorial Committee is to edit the and sponsors. All proceeds from the Putting Soon will be the time to join a committee for chapter’s monthly magazine, Community Contest are donated to the American Field 2014, meet some of the most wonderful peo- Trends®, which contains columns, announce- Hockey Association in memory of Dennis ple in our industry, empower yourself and ments and articles of information, analysis R. Casale, Esq., who was the 2001 CAI-NJ achieve your goals while supporting CAI- and informed opinions, which will reflect President and a loyal, dedicated, respected NJ to continue to offer first-class benefits the interests of the three Membership member and colleague. M-100 THE ESSENTIALS OFcommunity association management

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62 • Community Trends® September 2013 Legislative Action Committee (LAC): The WHEN IT COMES TO main functions of the LAC are to maintain open lines of communication with state leg- HOMEOWNER ASSOCIATION GOVERNANCE... islative and regulatory bodies on any and all matters relating to community associations, to advise the CAI-NJ Board of Directors as to what action, if any, CAI-NJ should take, and to lobby in favor of the position adopted by the Board of Directors. When appropriate, and with the approval of the Board of Directors, this committee can prepare legisla- tion for presentation to state lawmakers. The committee should also review and discuss New Jersey judicial decisions for applicabil- ity to common interest communities around the state. Managers Committee: The goal of the Managers Committee is to advance and promote professional community management through education, certification, recruit- ment, information sharing and best practices. Members of this committee must be a CAI-NJ Manager or Management Company member. In addition, a member of this committee can be an individual manager member of CAI-NJ, provided that person is a direct employee of a New Jersey community asso- As community association attorneys, we are committed ciation. to providing efficient, sound and distinguished representation to homeowner and condo associations Membership Committee: The Membership Committee promotes membership in CAI. in New Jersey. We pride ourselves on our ability to The committee will also focus on the impor- blend our years of experience with a time-tested tance of membership retention. When understanding of how to get things done. practical, the Membership Committee will consist of members from each Membership Representation Group (MRG), as more explicitly covered in the CAI-NJ Bylaws, 212 Hooper Avenue from a diverse geographical area. It shall be Toms River, NJ 08753 the duty of the Membership Committee to 800-991-9279 familiarize itself with the membership pro- www.bskb-law.com grams of CAI National and CAI-NJ, as well as to recommend ways and means to enhance our own membership programs to include, if appropriate, incentive programs. The following are Networking Event Committees (which are self-explanato- ry): Awards Dinner Committee, Beach Party Committee and Spring Break Party Committee. Now is the time to plan for 2014 and join Landscaping & Design, LLC Snow Plowing & Salting team CAI-NJ. You won’t be disappointed! n Commercial Lawn maintenance & Certified Paver Installations Install Trees, Shrubs, Sod, Mulch & Decorative Stone

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September 2013 Community Trends® • 63 We’re not your standard community management company; we’re the company that sets the standards.

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CORPORATE HEADQUARTERS CENTRAL NEW JERSEY 140 Sylvan Avenue 850/870 U.S. Route One North Englewood Cliffs, New Jersey 07632 North Brunswick, New Jersey 08902 201-947-1001 201-947-4471 Linked LIKE US ON 732-390-1100 609-395-0110 What benefits have you received Q from past CAI-NJ Conferences? CAI Networking events are always beneficial — I connected with many vendors, some of which I During the course& of the have had bid on projects and awarded contracts season it gets very hectic to. in the industry and time Kathy Ayres becomes very limited. The FirstService Residential, AAMC face to face time I get at the conference is very this page courtesy CAI-NJ. Photos valuable interaction time, even if only a few minute conversation at a booth. The CAI Conference attracts a significant number Hank Johns of exhibitors that specialize in serving community Cowleys Termite & Pest Services associations. With so many vendors to speak with, it provides the perfect opportunity to find new services and products that are beneficial to the associations we manage. Donna Fiore The educational classes are important. In FirstService Residential, AAMC this industry, we are always looking to improve ourselves. The classes keep me in the educational mode. The ability to network continuously with all my peers and customers is endless. There are so many different events, Russell Prinzi like the educational seminars, networking events, golf FirstService Residential, AAMC outing etc.; the members of CAI-NJ are a great bunch of people to work with. (The treasurer is really cute too). Gabe Vitale C&L Sweeper Service

There are many benefits we receive from attending the CAI-NJ Conferences. I believe one of the most It is an opportunity to meet with vendors that are not beneficial to us as vendors is the increased business currently engaged at my communities and to develop we get from the many property management relationships with them resulting in increased learning companies that attend this Conference. There’s and education in their areas of expertise. This “best something to be said about meeting face to face with property managers, practice” sharing enhances the customer service aspect and building on our existing client base that far out ways cold calling. and results in better pricing for competitive products. We want to meet the board members, shake their hands, and network with managers. Other benefits would be increased business contacts, David Hardy networking opportunities, referrals for work and the opportunity to FirstService Residential network with other vendors who often introduce us to new contacts. The Conference extends the ability to meet many managers in our industry, and to build lasting relationships which at the end of the day is what life is all about. (and yes the Treasurer is really cute!). Kate Costello C&L Sweeper Service Send us YOUR answer to next month’s question... If you could change one provision of your documents, what would it be? Email [email protected] or fax your response to Kyle Hammerschmidt at (609) 588-0040. ?

September 2013 Community Trends® • 65 Directory of Advertisers

A+ Powerwashing and Roof Cleaning...... 39 Garden State Gutter Cleaning...... 35 Popular Association Banking...... 10

AAA All Seasons Maintenance...... 57 Grand Sanitation Service...... 56 Prime Management, Inc...... 39

Access Property Management, AAMC...... 51 Griffin Alexander P.C...... 50 Project Support Services...... 57

Accurate Reconstruction...... 48 Growing Concern, Inc...... 34 RA Landscaping & Design, LLC...... 63

Associa Mamco Property Management...... 19 Gutter Master...... 55 Rapid Pump and Meter Service Co., Inc...... 43

Becht Engineering BT, Inc...... 18 High Tech Landscapes, Inc...... 60 The Regency Management Group, LLC, AAMC...... 16

Bell General Contractors...... 60 Hillcrest Paving & Excavating, Inc...... 34 Servpro of Freehold, Middletown, So. Jersey City/Bayonne...... 59 Berry, Sahradnik, Kotzas & Benson...... 63 Hillsborough Irrigation & Landscape Services...... 59 Signature Property Group, AAMC...... 64 BHB Insurance Services...... 32 Homestead Management Services, Inc., AAMC...... 43 Solitude Lake Management...... 11 Brown & Brown Insurance...... 13 Hueston McNulty, Attorneys at Law...... 9 Specialty Building Systems...... 47 ChuteMaster...... 9 Integra Management Corp., AAMC...... 61 Star Building Services...... 32 Community Association Banking & CondoCerts...... 55 JGS Insurance...... 14 Taylor Management Company, AAMC, AMO...... 35 Cowley’s Termite & Pest Services...... 46 Kipcon, Inc...... Back Cover Tri-County Construction Services / Diversified Property Management, Inc...... 56 Total Plumbing, Heating & Air Conditioning...... 49 Lomurro Davison Eastman & Munoz, PA...... 47 Environmental Landscape Design, LLC...... 46 Union Bank Homeowners Banking Services...... 46 mem property management corporation...... 33 Executive Property Management, AAMC...... 15 Wilkin & Guttenplan, P.C...... 15 M. Miller & Son...... 38 The Falcon Group - Engineering, Architecture Woodwinds...... 56 & Energy Consultants...... 17 & 45 National Cooperative Bank...... 51 Young & Associates...... 11 Felsen Insurance Services, Inc...... 66 O & S Associates Consulting Engineers...... 53

FWH Associates, P.A...... 24 Onorati Construction, Inc...... 44

Isn't it about time you took a fresh look at your community's insurance program?

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Condominium Insurance Let us work with your association to find the right coverage, at the right price. Felsen Insurance Services, Inc. 3155 Route 10 Denville, NJ 07834 Phone: 973-361-1901 Fax: 973-361-2660 [email protected]

66 • Community Trends® September 2013

NEW JERSEY ACCREDITED ASSOCIATION MANAGEMENT COMPANIES

Access Property Management, LLC, AAMC, AMO Midlantic Property Management, Inc., AAMC Wayde F. Scheffer, CMCA, AMS, PCAM, MBA – H. James Polos, CMCA, AMS – President President 315 Raritan Avenue Scott T. Dalley, CPM, PCAM, AMS, CMCA – Senior V.P. Highland Park, NJ 08904 4 Walter E. Foran Blvd., Suite 311 Phone: (732) 828-7200 The AAMC accreditation demonstrates a Flemington, NJ 08822 Fax: (732) 828-7238 company's commitment to providing the Phone: (908) 237-9900 Email: [email protected] unique and diverse services that Fax: (908) 806-7383 Website: www.mpm-nj.com Email: [email protected] community associations require. An Prime Management, Inc., AAMC Accredited Association Management Website: www.accesspm.com Barbara Drummond, CMCA, PCAM – President Company ensures that its staff has the Comet Management, AAMC 684 East Bay Avenue skills, experience, and integrity to assist Craig Thompson, CMCA, AMS Barnegat, NJ 08005 communities to succeed. Its managers 106 Quarry Road Phone: (609) 693-0090 have advanced training and demonstrated Suite F Fax: (609) 698-2517 commitment to the industry—just the type Hamburg, NJ 07419 Email: [email protected] of professionals that community Phone: (973) 823-8240 Website: www.primemanagementinc.com Fax: (973) 823-8251 association boards seek to hire! RCP Management Company, AAMC, AMO Email: [email protected] Mary Faith Nugiel, CPM, AMS, PCAM Website: www.cometmanagement.com An AAMC must have a minimum of three 10 Centre Drive years experience providing community Executive Property Management, AAMC Monroe, NJ 08831 association management services, a Leonard Barber, CPA, CMCA, PCAM – President Phone: (609) 683-7980 Professional Community Association Janice Barber, CMCA, PCAM – Fax: (609) 683-5495 Manager (PCAM) designee as the Vice President Email: [email protected] company’s senior manager, a staff of 4-08 Towne Center Drive Website: www.rcpmanagement.com North Brunswick, NJ 08902 which 50 percent of managers hold a Phone: (732) 821-3224 Regency Management Group, LLC, AAMC professional designation (CMCA, AMS or Elaine Warga-Murray, CMCA, AMS, PCAM – CEO Fax: (732) 821-6565 PCAM), and must comply with the CAI Glen Masullo, CMCA, PCAM – CFO Email: [email protected] Professional Manager Code of Ethics. 605 Candlewood Commons Website: www.epmweb.net Howell, NJ 07731 Listed are companies who have earned the FirstService Residential, AAMC Phone: (732) 364-5900 Accredited Association Management Arthur L. Bartikofsky – President Fax: (732) 905-8606 Company (AAMC) designation. 21 Christopher Way Email: [email protected] Eatontown, NJ 07724 Website: www.regencymanagementgroup.biz Phone: (800) 310-0326 Signature Property Group, AAMC Email: [email protected] Denise Lindsey, CMCA, AMS, PCAM – Website: www.wentworthmgt.com Vice President Homestead Management Services, Inc., AAMC 140 Sylvan Avenue Louis J. Curtis, CMCA, AMS, PCAM Englewood Cliffs, NJ 07632 856 Route 206 South Phone: (201) 947-1001 Please Note: CAI-NJ only reviews CAI Hillsborough, NJ 08844 Fax: (201) 947-5005 Phone: (908) 874-6991 Email: [email protected] designations, certifications, and accreditations in this advertisement for validity and current Fax: (908) 874-6951 Website: www.spgroup.biz Email: [email protected] status. Readers are advised that each Taylor Management Company, AAMC, AMO Website: www.homesteadmanagement.org individual company is solely responsible for Paul A. Santoriello, PCAM - President the content of its listing in this advertisement, Integra Management Corporation, AAMC 80 South Jefferson Road including all designations, certifications, Edward San George, MPA, PCAM Whippany, NJ 07981 accreditations and licenses by the company or Mary Caporaso, MBA, CMCA Phone: (973) 267-9000 the individual employee. Concerns about the 200 Valley Road, Suite 203 Fax: (973) 267-0943 validity of non-CAI designations, certifications, Mount Arlington, NJ 07856-1320 Email: [email protected] accreditations and licenses should be directed Phone: (973) 770-1500 Website: www.taylormgt.com to the specific company or individual in Fax: (973) 770-3669 Email: [email protected] question. Removal of designations, Website: www.Integramgtcorp.com certifications, accreditations and licenses by

K.A. Diehl Community Management, AAMC CAI-NJ will only take place upon the submission of a letter written by the official John J. Boselli - CEO credentialing and/or licensing body to CAI-NJ. 125 Sixth Avenue, Suite 201 Mount Laurel, NJ 08054

Phone: (856) 316-4550 x225

Fax: (856) 316-7240 Email: [email protected] Website: www.KADiehl.com

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