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2010SUSTAINABILITY REPORT GROWING AND MAKING OTHERS’ GROW RESPONSIBILITY CORPORATE GOVERNANCE 2010SUSTAINABILITY REPORT TRANSPARENCY CUSTOMERS TRUST QUALITY ASSURANCE SERVICE EMPLOYEES DEVELOPMENT BANCO GALICIA WORKS TOWARDS CREATING SHARED VALUE FUTURE OPPORTUNITIES THAT FOSTER THE GROWTH OF ITS ENTITY AND OF THE SOCIETY AS WELL. COMMITMENT COMMUNITY THE PURPOSE OF THIS REPORT IS TO SHARE WITH OUR CUSTOMERS, EMPLOYEES, SUPPLIERS AND THE ENTIRE COMMUNITY ETHICAL BEHAVIOR HOW WE TURN EACH AND EVERY OF THESE WORDS INTO REAL SUSTAINABLE ACTIONS. PROGRESS FAIRNESS OPPORTUNITIES SUPPLIERS ALLIANCES VALUE 1905 - 2010 ENVIRONMENT BANCO GALICIA ACCOMPANIES ARGENTINA’S GROWTH PROTECTION PRESERVATION HEALTH WORK EDUCATION TABLE OF CONTENTS MAIN PARAMETERS 0 4 0 6 0 8 1 0 1 2 1 6 2 2 page page page page page page page LETTER FROM MESSAGE FROM INTRODUCTION BANCO GALICIA’S CORPORATE BANCO GALICIA MAIN SUSTAINABILITY THE CHAIRMAN THE CHIEF EXECUTIVE FIGURES GOVERNANCE AS A SOCIAL ACTOR ACHIEVEMENTS OFFICER - Net Income: - 7 Directors and - Intercompany entities where - Key issues within our $ 469.1 million 5 Alternate Directors Banco Galicia participates: 12 work in 2010 - Total Loans: - Structured under - Institutional strengthening $ 16,670 million 11 Committees for 242 CSOs. - Access points nationwide: - 1,242 hours of training - Awards and distinctions 1,711 in Prevention of Money received during the Laundering issues reporting period: 12 2 4 4 2 5 4 6 6 7 0 7 9 8 0 8 2 page page page page page page page page CUSTOMERS EMPLOYEES COMMUNITY SUPPLIERS ENVIRONMENT IBASE TABLE GRI CONTENT VERIFICATION - 2,078,366 individual - 5,185 employees - $ 4.53 million investments - 2,704 suppliers - Water savings of 20% INDEX AND GLOBAL REPORT customers - 408 in-house promotions - 53 programs nationwide - 913 new domestic - Recycling of 339 tons of paper COMPACT - 1,300 promotions nationwide - $ 7.54 million investment - 78 alliances with CSOs suppliers subscribed to - Financing of 7 biodiversity - 59% financing to in professional development - 3,251 employee volunteers the Code of Conduct research projects productive sector - 126 scholarships granted - An U.S. Dollar 20 million credit - Regional Credit Card for Postgraduate courses line for investment projects Companies Growth and Master’s degrees - Acquisition of Compañía Financiera Argentina (CFA) 02 | BANCO GALICIA'S 2010 SUSTAINABILITY REPORT BANCO GALICIA'S 2010 SUSTAINABILITY REPORT | 03 LETTER FROM THE CHAIRMAN I AM PLEASED TO ADDRESS TO YOU IN ORDER TO SUBMIT THE SIXTH SUSTAINABILITY REPORT IT IS WORTH HIGHLIGHTING THAT WE HAVE ACHIEVED ALL THIS UNDER A SUSTAINABLE IN WHICH WE DISCLOSE INFORMATION ABOUT THE BANK’S STRATEGY AND MANAGEMENT MANAGEMENT FRAMEWORK, WHICH STAMPS A DISTINCTIVE CHARACTER ON EACH AND IN TERMS OF ECONOMIC, SOCIAL AND ENVIRONMENTAL PERFORMANCE. EVERY OF OUR ACHIEVEMENTS. THIS IS A SPECIAL YEAR, GIVEN THE CELEBRATION OF THE 200TH ANNIVERSARY OF THE MAY THE ACQUISITION OF COMPAÑÍA FINANCIERA ARGENTINA HELPS US IMPROVE ACCESS REVOLUTION AND OUR 105TH ANNIVERSARY. IN OTHER WORDS, THE BANK HAS GROWN OPPORTUNITIES TO CREDIT LINES FOR NON-BANCARIZED INDIVIDUALS. IN ADDITION, THE ALONG WITH OUR BELOVED COUNTRY FOR MORE THAN HALF OF ITS HISTORY. THIS IS QUITE LAUNCH OF THE ENVIRONMENTAL CONSERVATION FUND, THROUGH WHICH SUBSIDIES ARE SIGNIFICANT, BECAUSE BANCO GALICIA IS ONE OF THE FEW NATIONAL COMPANIES WITH GRANTED FOR RESEARCH OR CONSERVATION OF SPECIES IN DANGER OF EXTINCTION IN SUCH BACKGROUND. GALICIA’S CONTINUITY OVER TIME IS NOT ONLY AS A RESULT OF OUR COUNTRY, IS AN INNITIATIVE THAT CONFIRMS OUR ACTIVE ROLE IN ENVIRONMENTAL SUCCESSFUL MANAGEMENT, BUT ALSO MAINLY OF CHERISHING CORE VALUES TO WHICH WE PROTECTION. COMMIT IN OUR ACTIVITIES AND IN THE COMMUNITY WE SERVE. OUR SUCCESS IS ACHIEVED THANKS TO THE EFFORTS, ABILITY AND COMMITMENT OF OUR IN 2010, GLOBAL ECONOMY STRENGTHENED THE RECOVERY STARTED BY THE END OF 2009, EMPLOYEES AND OUR AFFILIATED COMPANIES, SO I WOULD ALSO LIKE TO EXPRESS MY WHICH WAS POSITIVE FOR THE ARGENTINE ECONOMY. TOGETHER WITH INCREASED PRICES SINCERE GRATITUDE TO ALL OF THEM. OF OUR MAIN EXPORT PRODUCTS AND THE IMPROVED RECOVERY OF THE AGRICULTURAL HARVEST, THE ECONOMY GREW OVER 8 PER CENT. FOR 2011, WE PURSUE AMBITIOUS GOALS THAT WILL IMPACT UPON THE ORGANIZATION AS A WHOLE AND ARE OUTLINED IN THIS REPORT BY THE BANK’S DIVISION MANAGERS. IN THIS SETTING, BANCO GALICIA HAD AN IMPRESSIVE PERFORMANCE, SINCE WE COULD STRENGTHEN OUR POSITION AS A FINANCIAL MARKET LEADER AND ACHIEVED ALL OUR AS A FINANCIAL INSTITUTION, WE CONDUCT TRANSACTIONS UNDER THE PRINCIPLES OF GOALS. WE HAVE SIGNIFICANTLY INCREASED THE BROKERAGE VOLUME WITHIN THE TRANSPARENCY OF INFORMATION, WE ADHERE TO THE CODE OF BANKING PRACTICES AND PRIVATE SECTOR, WHILE WE REDUCED THE EXPOSURE TO THE PUBLIC SECTOR AND US DOLLAR- TO THE EQUATOR PRINCIPLES, AND WE TAKE PART IN THE GROUP THAT SPONSORS THE DENOMINATED DEBT. UNITED NATIONS GLOBAL COMPACT. WE ALSO DRAFTED AND ARE GOVERNED BY THE CODE OF CONDUCT FOR EMPLOYEES AND SUPPLIERS, WHICH ACCURATELY DURING THE YEAR, THE BANK STRONGLY INCREASED ITS PRIVATE SECTOR EXPOSURE BY REFLECTS OUR POLICIES AND GUIDES THE WAY IN WHICH WE CONDUCT BUSINESS. 49.5%, THUS REACHING $ 25,900 MILLION AS OF DECEMBER 31ST 2010. FOR THE SAME PERIOD, DEPOSITS AMOUNTED TO $ 22,300 MILLION, WHICH MEANT A 30.5% INCREASE. ALTHOUGH THERE ARE STILL CHALLENGES TO FACE, WE ARE OPTIMISTIC WITH REGARD TO WE OUTPERFORMED THE FINANCIAL SYSTEM, AND THIS HELPED US INCREASE OUR MAR- ARGENTINA’S ECONOMIC OUTLOOK, AND I AM SURE BANCO GALICIA IS IN AN EXCELLENT KET SHARE, WHEREAS OUR CONSOLIDATED CUSTOMER BASE REACHED AROUND 6 MILLION POSITION TO CONTINUE COLLABORATING WITH THE DEVELOPMENT OF THE FINANCIAL INDIVIDUALS. SYSTEM AND THE GROWTH OF THE COUNTRY. Antonio R. Garcés Chairman Banco de Galicia y Buenos Aires S.A. BANCO GALICIA'S 2010 SUSTAINABILITY REPORT | 05 INTRODUCTION 0 1 OUR SIXTH SUSTAINABILITY REPORT1 STRENGTHENED RESPONSIBLE MANAGEMENT BANCO GALICIA’S GOAL IS TO BECOME THE BEST PRIVATE BANK IN THE COUNTRY AND, IN At Banco Galicia we understand that Corporate Social Responsibility (CSR) is a comprehensive management model across the entity, and it means ORDER TO CONTINUE ALONG THIS PATH, WE HAVE DEVISED AN AMBITIOUS STRATEGIC PLAN FOR THE conducting business taking into consideration the ethical behavior as the focal point of our business practice. COMING YEARS, WHICH CONTAINS THE CHALLENGES TO FACE IN TERMS OF BUSINESS RESULTS, IN- HOUSE TALENT MANAGEMENT, TECHNOLOGY AND SOCIAL RESPONSIBILITY. IN ORDER TO FACE THIS Our commitment to sustainable management2 comes from the conviction that Banco Galicia can only grow under a long-term strategy that takes both CHALLENGE, WE WILL NEED TO BE INCREASINGLY IN LINE WITH GOALS AND PROCESSES, AS WELL AS the environment and the social situation into consideration. TO DEVELOP AND PROMOTE MORE DYNAMIC AND EFFECTIVE COMMUNICATION CHANNELS. CSR is supported by principles and purposes –which guide all our employees’ behavior– and is materialized in our policies, practices and programs. In this context, the Sustainability Report is a fundamental tool for develop- WE ARE DETERMINED TO EAGERLY MOVE FORWARD TOWARDS THE GOALS SET, PURSUING THE MODEL ing our action plans, for assessing them and for identifying improvement opportunities. WE HAVE CHOSEN TO DO BUSINESS: SUSTAINABILITY. This new issue has been prepared according to the Global Reporting Initia- tive (GRI) G3 international guidelines, including the Financial Services Supplement, and meets the application level B+. DANIEL LLAMBÍAS Sustainable Development CHIEF EXECUTIVE OFFICER Policies Programs Practices Code of Ethics Principles and Purposes 3 1. Based on our commitment to a comprehensive management across the organization, as from this issue the report will be called “Sustainability Report”; we have chosen this title because is the one that best adjusts to the approach, content and scope of the publication. 2. We acknowledge that sustainable management implies fostering financial activity by promoting social fairness and preserving natural resources for future generations. 3. Please visit www.galiciasustentable.com for further information about the Bank’s Code of Ethics and Principles and Values. 06 | BANCO GALICIA'S 2010 SUSTAINABILITY REPORT BANCO GALICIA'S 2010 SUSTAINABILITY REPORT | 07 INTRODUCTION 0 1 Impacts of the Report Our Stakeholders Again, an independent survey was con- Our entire work is based on constant interaction ducted; the most outstanding results of with our stakeholders 8 : Process of Preparation of this Report which 6 are the following: The annual report was prepared by using the same methodology applied • THE AVERAGE SATISFACTION NT TO SATISFACTORY PERF in previous publications and such preparation was managed by the CSR ITME ORMA OMM NCE LEVEL FOR EACH REPORT ATTRIBUTE C nci Division. The table below provides details about the key stages of this process Grupo Fina ero Galicia HOVERED AROUND 8.7 AND nority shareh throughout 2010: and mi olders 9.3 POINTS. C CO SO M 1. 2. 3. 4. 5. 6. S s M D th , b IT N s ho en e e M O e are lder t B n E Identification Definition of Identification Gathering of Writing and Verification, B s ic h s it a e N • THE REPORT LAYOUT IS THE ATTRIBUTE G ie v S i n fi n r es k c T of Key Issues to the Reporting of Contents by Information Validation of Audit and N a se . , i T O p B i a O R d Profits u n ri Communicate Model Chapter Drafts Publication WITH THE HIGHEST SCORE, FOLLOWED T m n s t e P S o a i e s R c n r O G s e n o t s f G N e c C s a I g s t s R BY THE CLARITY OF THE INFORMATION r u ip o G h D o io o E a d s e r S R l s n v m n c o o e g i S O r r i Capital a a a d t l A F p a o n l l l p , PROVIDED.

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