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PASCHIM VIJ COMPANY LIMITED

( LEADING ELECTRICITY DISTRIBUTOR IN WESTERN REGION OF GUJARAT IN )

FORUMS FOR REDRESSAL OF CONSUMERS GRIEVANCES

Paschim Gujarat Vij Company Limited has constituted forums for redressal of grievances of consumers as per provisions of section 42(5) of electricity act-2003 as well as notification of power ministry of India dated 8th june-2005 and as per provisions of "Establishment of forum and ombudsman for redressal of grievances of consumers regulations" enacted and notified vide notification no 2 of 2011 then 02 of 2019 by Gujarat Electricity Regulatory Commission. The Prime function of company is distribution of electricity under the licensed area of and Kutch, looking to the wideness of area covered by the company and for the convenience of company's valued consumers, company has constituted 04 Forums for quick disposal of consumers' grievances. The details of members, address contact information about all the 04 Forums are as under. (Details is as on Dtd: 30.06.2021)

FORUM - 1 "PASCHIM GUJARAT VIJ SEVA SADAN" Registered. & Corporate. Office, ADDRESS Nana Mava Main Road, Laxminagar, - 360004 PHONE 0281 - 2380425 / 2380427 FAX 0281 - 2380428 E-MAIL [email protected] CHAIRPERSON Shri J B Parekh (Rtd. Chief Engineer - PGVCL) Shri P H Mavani (Member Technical) & Chief Engineer (Project), PGVCL, Corp. Office, RAJKOT.Mrs. K J Motani (Member Independent) upto Dt:03-04-21, MEMBERS Mrs. N H Joshi (Member Independent) from Dt:21-06-21

INCHARGE CONVENER Shri C J GAJERA, Deputy Engineer (Planning), PGVCL, Corp. Office, RAJKOT

AREA For Consumers Of Rajkot , Rajkot Rural & Morbi Circle FORUM - 2 PASCHIM GUJARAT VIJ COMPANY LTD. Zonal Office ADDRESS Old Power House Compound, Chavadi Gate, - 365001 PHONE 0278 - 2521760/61/62 FAX 0278 - 2521763 E-MAIL [email protected] CHAIRPERSON Shri M R Vajaria (Rtd. Chief Engineer - PGVCL)

Shri P N Ajakiya (Member Technical) & Chief Engineer, PGVCL, Zonal Office, BHAVNAGAR. MEMBERS Smt. J M Mehta (Member Independent), Advocate.

CONVENER Shir R K Vegda, Supdt. A/c. (Rev.), PGVCL, Zonal Office, BHAVNAGAR AREA For Consumers Of Bhavnagar, , Surendranagar & Amreli Circle FORUM - 3 Office of The Superintending Engineer, PGVCL Circle Office, ADDRESS Power House Compound Hospital Road, (Kutch) - 370001 PHONE 02832 - 258052/253550 FAX 02832 - 225048 E-MAIL [email protected] CHAIRPERSON Shri C V Shri K V Bhatt (Member Technical) & Chief Engineer (Material), PGVCL, Corp. Office, RAJKOT. Smt. Nitinaben H Joshi (Member Independent), Advocate (upto 03.04.2021) MEMBERS Shri Rajendrasinh G. Kumpavat (Member Independent), Advocate (From 21.06.2021)

CONVENER Smt. S N Vahonia, Supdt. A/c. (Exp.), PGVCL, Circle Office, Bhuj AREA For Consumers Of Bhuj & Anjar Circle FORUM - 4

PASCHIM GUJARAT VIJ COMPANY LTD.

Vij Seva Sadan, Circle Office, ADDRESS M G Road, Aazad Chowk,

Junagadh- 362001

PHONE 0285-2622176 / 2626898

FAX 0285-2657695 E-MAIL [email protected] CHAIRPERSON Shri B P Buch (Rtd. Chief Engineer - UGVCL)

Shri K V Bhatt (Member Technical) & Chief Engineer (Material), PGVCL, Corp. Office, RAJKOT. MEMBERS Shri Nilesh S Pandya (Member Independent), Advocate

CONVENER Shri D S Rajpal, Supdt. A/c. (Rev.), PGVCL, Circle Office, AREA For Consumer of Junagadh, & Circle PASCHIM GUJARAT VIJ CO. LTD. CORPORATE OFFICE RAJKOT CONSUMER GRIEVANCE REDRESSAL FORUM - RAJKOT MONITORING REPORT OF 1st Quarter of Year-2021-22 (Apr-21 TO Jun-21) SR. PERTICULAR DETAIL NO. 1 Year 2021-22 2 Quarter 1st Quarter of Year-2020-21 (Apr-21 TO Jun-21) 3 Name of Licenses Paschim Gujarat Vij Co. Ltd. PGVCL, Corporate Office, Laxminagar, Nana Mava Road, Rajkot - 360004 4 Address of CGRF E-mail : [email protected] Phone No. 0281 - 2380425 / 2380427 Fax: 0281 - 2380428 5 Name of CGRF RAJKOT FORUM 6 Detail of Members 6.1 Chairperson Shri J B Parekh (Rtd. Chief Engineer - PGVCL) Shri P H Mavani, CE (Project) 6.2 Member (Technical) PGVCL, Corporate Office, Rajkot E-mail : [email protected] 6.3 Member (Independent) Mrs. N H Joshi (Member Independent), Shri C J Gajera Deputy Engineer (Planning) PGVCL, Corporate Office - Rajkot 6.4 Incharge Convener E-mail : [email protected] Phone No. 0281-2380425 / 2380427 Fax:0281-2380428 7 Details of Grievances Disposed of during 1st Quarter of Year-2021-22 (Apr-21 TO Jun-21) by RAJKOT CGRF No. of grievances outstanding at the 7.1 close of previous quarter qtr-4th of 7 2020-21 (Jan-21 TO Mar-21) No. of grievances received during 7.2 this quarter 1st of 2021-22 (Apr-21 TO 16 Jun-21) No. of grievances disposed during this 7.3 quarter 1st of 2021-22 (Apr-21 TO Jun- 11 21) No. of grievances pending at the end 7.4 of quarter quarter 1st of 2021-22 (Apr- 12 21 TO Jun-21) No. of grievances pending which are 7.5 4 older then two months No. of sitting of cgrf's in this quarter 7.6 2 (Apr-21 to Jun-21) PASCHIM GUJARAT VIJ CO. LTD. ZONAL OFFICE BHAVNAGAR CONSUMER GRIEVANCE REDRESSAL FORUM - BHAVNAGAR

MONITORING REPORT OF 1st Quarter of Year-2021-22 (Apr-21 TO Jun-21) SR. PERTICULAR DETAIL NO. 1 Year 2021-22 2 Quarter 1st Quarter of Year-2021-22 (APR-21 TO JUN-21) 3 Name of Licenses Paschim Gujarat Vij Co. Ltd., PGVCL ; Zonal Office ; Bhavnagar Old Power House Compound Chavdi Gate. 4 Address of CGRF E-mail : [email protected] Phone no.0278 2521760/61/62 Fax:0278-2521763 5 Name of CGRF PGVCL'S BHAVNAGAR FORUM 6 Detail of Member Shri M. R. Vajaria (Retd. CE-PGVCL) 6.1 Chairperson PGVCL ; 99252 13976 Shri P. N. Ajakiya, 6.2 Member (Technical) Chief Engineer, PGVCL Zonal Office - Bhavnagar E-MAIL. : [email protected] Smt. J.M. Mehta, (Member Independent), 98251 26131. 6.3 Member (Independent) Shri R.K. Vegda (Sup. of Accounts( Rev.) 6.4 Convener PGVCL ; Zonal Office- Bhavnagar. E-mail [email protected] 7 Details of Grievances Disposed of during 1st Quarter of Year-2021-22 (Apr-21 TO Jun-21) by BHAVNAGAR CGRF No. of grievances outstanding at the 7.1 close of previous quarter qtr-4th of 19 2020-21 (Jan-21 TO Mar-21) No. of grievances received during 7.2 this quarter 1st of 2021-22 (Apr-21 TO 21 Jun-21) No. of grievances disposed during this 7.3 quarter 1st of 2021-22 (Apr-21 TO Jun- 12 21) No. of grievances pending at the end 7.4 of quarter quarter 1st of 2021-22 (Apr- 28 21 TO Jun-21) No. of grievances pending which are 7.5 20 older then two months No. of sitting of cgrf's in this quarter 7.6 3 (Apr-21 to Jun-21) PASCHIM GUJARAT VIJ CO. LTD. ZONAL OFFICE BHUJ CONSUMER GRIEVANCE REDRESSAL FORUM - BHUJ

MONITORING REPORT OF 1st Quarter of Year-2021-22 (Apr-21 TO Jun-21) SR. PERTICULAR DETAIL NO. 1 Year 2021-22 2 Quarter 1st Quarter of Year-2020-21 (Apr-21 TO Jun-21) 3 Name of Licenses Paschim Gujarat Vij Co. Ltd. PGVCL, Circle Office, Bhuj Power House Compound, Hospital Road, 4 Address of CGRF E-mail : [email protected] Phone No. 02832 258052/253550 Fax:02832-250048 5 Name of CGRF PGVCL'S BHUJ FORUM 6 Detail of Member Shri C V Thaker 6.1 Chairperson E-mail : [email protected] Mo. No. : 99252 12045 Shri K V Bhatt (Member Technical) & Chief Engineer (Material), 6.2 Member (Technical) PGVCL, Corp. Office, Rajkot E-mail: [email protected] Smt. Nitinaben H Joshi, (upto 03.04.2021) 6.3 Member (Independent) Shri Rajemdrasinh G. Kumpavat (From 18.06.2021) Smt. S N Vahonia, Supdt. A/c (Exp.) 6.4 Convener PGVCL, BHUJ CIRCLE OFFICE, E-mail : [email protected] 7 Details of Grievances Disposed of during 1st Quarter of Year-2021-22 (Apr-21 TO Jun-21) by BHUJ CGRF No. of grievances outstanding at the 7.1 close of previous quarter qtr-4th of 3 2020-21 (Jan-21 TO Mar-21) No. of grievances received during 7.2 this quarter 1st of 2021-22 (Apr-21 TO 0 Jun-21) No. of grievances disposed during this 7.3 quarter 1st of 2021-22 (Apr-21 TO Jun- 0 21) No. of grievances pending at the end 7.4 of quarter quarter 1st of 2021-22 (Apr- 3 21 TO Jun-21) No. of grievances pending which are 7.5 3 older then two months No. of sitting of cgrf's in this quarter 7.6 0 (Apr-21 to Jun-21) PASCHIM GUJARAT VIJ CO. LTD. CIRCLE OFFICE JUNAGADH CONSUMER GRIEVANCE REDRESSAL FORUM - JUNAGADH

MONITORING REPORT OF 1st Quarter of Year-2021-22 (Apr-21 TO Jun-21) SR. PERTICULAR DETAIL NO. 1 Year 2021-22 2 Quarter 1st Quarter of Year-2020-21 (Apr-21 TO Jun-21) 3 Name of Licenses Paschim Gujarat Vij Co. Ltd., PGVCL, Circle Office, Junagadh M.G.Road, Aazad Chowk, Vij Seva Sadan, Junagadh 4 Address of CGRF E-mail : [email protected] Phone no.0285-2622176 /2626898 Fax:0285-2657695 5 Name of CGRF PGVCL'S JUNAGADH FORUM 6 Detail of Member Shri B P Buch (Rtd. Chief Engineer - UGVCL) 6.1 Chairperson E-Mail : [email protected] M No.: 98256 03173 Shri K V Bhatt, Chief Engineer (Material), 6.2 Member (Technical) PGVCL, Corporate Office, Rajkot E-mail: [email protected] Shri Nilesh S Pandya 6.3 Member (Independent) E-mail: [email protected] Shri D S Rajpal, Supdt. A/c (Rev.) 6.4 Convener PGVCL, Circle Office, Junagadh E-mail: [email protected] 7 Details of Grievances Disposed of during 1st Quarter of Year-2021-22 (Apr-21 TO Jun-21) by JUNAGADH CGRF No. of grievances outstanding at the 7.1 close of previous quarter qtr-4th of 27 2020-21 (Jan-21 TO Mar-21) No. of grievances received during 7.2 this quarter 1st of 2021-22 (Apr-21 TO 10 Jun-21) No. of grievances disposed during this 7.3 quarter 1st of 2021-22 (Apr-21 TO Jun- 11 21) No. of grievances pending at the end 7.4 of quarter quarter 1st of 2021-22 (Apr- 26 21 TO Jun-21) No. of grievances pending which are 7.5 22 older then two months No. of sitting of cgrf's in this quarter 7.6 2 (Apr-21 to Jun-21) Ombudsman:

If the Consumer/Complainant is aggrieved by the order or non-redressal of the Grievance by the Forum(s) within the period specified, such aggrieved Consumer/Complainant may make a representation to the Ombudsman within a period of thirty (30) days from the date of the final order of the Forum; or the expiry of the period specified for redressal. Electricity Ombudsman: Electricity Ombudsman Barrack No. 3, Polytechnic, Ambawadi, - 380015. Phone: 91 - 79 - 26302689 Email : [email protected]