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Ations Corporation Publication May/June 2015 Vol A COASTAL COMMUNICATIONS CORPORATION PUBLICATION MAY/JUNE 2015 VOL. 22 NO.3 $10.00 Incentives at Sea New & Different and Bigger & Better Than Ever Before Page 10 The flagship of the Oceania Cruises fleet — the luxurious Regatta ­­— in the port of Quebec City. Credit: Oceania Cruises Credit: Special Social Media Page 18 Info Security Page 60 pullout section R SAY BON VOYAGE TO ORDINARY AND WELCOME ABOARD TO EXTRAORDINARY MEMORABLE EVENTS, MEETINGS AND INCENTIVES BEGIN WITH A STUNNING SETTING. Amazed. Engaged. Rejuvenated. When was the last time you felt that way about an event or conference? You will on a Royal Caribbean® cruise. Our innovative turnkey solutions will dazzle you with everything from complimentary fine dining and state-of-the-art conference rooms to unforgettable venues and spectacular Broadway-style shows. And all for one very a­ordable price. Talk to one of our Corporate Sales Managers today to start planning a unique program that your clients are sure to enjoy — and remember. The only thing cookie-cutter about our special events … is the mold we use to create your logo-inspired desserts. Contact us today and learn more. (800) 345-7225 (select 2, then 1) or visit RoyalCaribbeanIncentives.com BEST CRUISE LINE OVERALL Travel Weekly Readers’ Choice Awards YEAR12S RUNNING 2003 – 2014 Features vary by ship. ©2015 Royal Caribbean Cruises Ltd. Ships’ registry: The Bahamas. 15044342 • 5/12/2015 ISSN 1095-9726 .........................................USPS 012-991 A COASTAL COMMUNICATIONS CORPORATION PUBLICATION MAY/JUNE 2015 Vol. 22 No. 3 Credit: Benchmark Conference Centers Conference Benchmark Credit: Page 54 Stonewall Resort in Roanoake, West Virginia, is a certified Benchmark FEATURES Conference Center. 10 Incentives at Sea Page 60 New & Different and Bigger & Better Than Ever Before By John Buchanan 18 Generating Buzz Using Social Media and Mobile Apps to Promote Incentive Programs By Karen Brost 54 Conference Centers of Attention Why Business Is Up at Business-focused Properties By Derek Reveron 60 Smart Moves Use Proper Planning to Prevent Information Security Breaches By Mark Rowh DEPARTMENTS 4 PUBLISHER’S MESSAGE 6 INDUSTRY NEWS SPECIAL PULLOUT SECTION 7 SNAPSHOTS 8 INCENTIVES AT SEA 7 Surefire Ways to Make Your Next Meeting or 19 (1A) Destination Hotels Incentive Trip a Dud By Jo Kling 66 CORPORATE LADDER 66 READER SERVICES Insurance & Financial Meetings Management is published bi-monthly by Coastal Communications Corporation, 2700 N. Military Trail, Ste. 120, Boca Raton, FL 33431-6394; 561-989-0600. Single copies $10.00 U.S.A.; back copies $12. Yearly subscription price is $65.00 in the U.S.A.; $135.00 in Canada. Distributed without charge to qualified personnel. Periodicals Postage Paid at Boca Raton, FL, and additional mailing offices. POSTMASTER: Please send address changes to Insurance & Financial Meetings Management, 2700 N. Military Trail, Ste. 120, Boca Raton, FL 33431-6394. Nothing contained in this publication shall constitute an endorsement by Coastal Communications Corporation (Insurance & Financial Meetings Management), and the publication disclaims any liability with respect to the use of reliance on any such information. The information contained in this publication is no way to be construed as a recommendation by I&FMM of any industry standard, or as a recommendation of any kind to be adopted by or binding upon any corporate/incentive travel planner or agent. Reproduction of any portion of this publication by any means is strictly forbidden. Editorial contributions must be accompanied by return postage and will be handled with reasonable care. However, the publisher assumes no responsibility for return of unsolicited photographs or manuscripts. Subscriber: Send subscription inquiries and address changes to: Circulation Dept., Insurance & Financial Meetings Management, 2700 N. Military Trail, Ste. 120, Boca Raton, FL 33431-6394. Give old and new addresses including zip codes. Enclose address label from most recent issue and allow five weeks for change to become effective. Printed in U.S.A. © 2015 www.themeetingmagazines.com INSURANCE & FINANCIAL MEETINGS MANAGEMENT MAY/JUNE 2015 3 Publisher’s GET READY Message FOR AN EPIC A COASTAL COMMUNICATIONS CORPORATION PUBLICATION EXPANSION OF YOUR MEETING & PUBLISHER/EDITOR-IN-CHIEF Harvey Grotsky EVENT POSSIBILITIES. [email protected] Cross One More Off the Bucket List CREATIVE DIRECTOR Professional meeting planners wear many, many hats. As you know well, Mitch D. Miller you must plan meetings designed to engage and enlighten attendees, spend [email protected] countless hours on site selection (page 54), research the myriad ways to thwart MANAGING EDITORS information security breaches (page 60) and stay on top of all technological Susan W. Fell [email protected] advances including the latest social media tools (page 18) — just to name a few Susan S. Gregg (that just happen to be featured in this issue). [email protected] OPENING SUMMER 2016 One hat you get a kick out of wearing is LOEWS SAPPHIRE FALLS RESORT CONTRIBUTING EDITORS when you help reward and motivate employ- Karen Brost ees. Take Amy Ingalls who is delighted every- John Buchanan Sara Churchville time an incentive qualifier gets to “cross ‘taking Maura Keller a cruise’ off their bucket list.” Christine Loomis Derek Reveron In our cover story this month on page 10, Mark Rowh “Incentives at Sea: New & Different and Bigger Patrick Simms & Better Than Ever Before,” Ingalls, senior Universal Orlando® Resort is already Orlando’s PRESIDENT & CEO most dynamic destination for meetings Harvey Grotsky meeting and event planner at Transamerica and events. And it’s about to become one of Life & Protection in Cedar Rapids, Iowa, says VICE PRESIDENT OF OPERATIONS the biggest. she loves the response she gets from attendees David A. Middlebrook [email protected] An expansion of the meeting space at who experience a cruise program for the first Loews Royal Pacific Resort, and the Summer 2016 time. “One of my favorite parts of a cruise is ADVERTISING SALES OFFICES addition of Loews Sapphire Falls Resort, make when attendees first step foot onboard the ship,” she says. “Their eyes are wide 2700 N. Military Trail, Suite 120 Universal Orlando® the ideal destination for groups Boca Raton, FL 33431-6394 of any size. When complete, Universal Orlando open, and ‘ooohs’ and ‘aaahs’ follow. Then this huge rush of energy comes 561-989-0600 Fax: 561-989-9509 [email protected] will offer 360,000 square feet of flexible meeting over them, and they scurry around to discover every corner of the ship.” space, along with a total of 5,200 guest rooms Ingalls says her Transamerica sales representatives consider an incentive CT, DC, DE, MA, MD, ME resort-wide. at sea a huge reward. “They love it. Stop and think about how many people NH, NJ, NY, PA, RI, VA, VT, WV Fox Associates Your attendees can also experience an epic in this world have ‘take a cruise’ on their bucket list. I have helped hundreds 800-440-0231 • [email protected] private event in two jaw-dropping theme parks, and hundreds cross that off their bucket list,” shares Ingalls. or in Universal CityWalk® where you’ll find FLORIDA/CARIBBEAN/BAHAMAS exciting nightlife and eight brand new dining venues. Value also is a huge consideration when planning an event at sea. “Cruise David Middlebrook programs are a great value, for not only my convention budget, but also for the 561-989-0600, ext. 109 • Fax: 561-989-9509 Plus, one-of-a-kind thrills await like The [email protected] Wizarding World of Harry Potter™ – Hogsmeade™ attendees’ budgets,” relates Ingalls. “It is easy to understand what is and isn’t and Diagon Alley™, TRANSFORMERS™: included. And I’ve had some attendees tell me that they have walked off the AL, GA, MS, NC, SC, TN The Ride-3D, and The Amazing Adventures Fox Associates ship with a zero balance.” 800-440-0231 • [email protected] of Spider-Man.® Jo Kling, president of Miami-based Landry & Kling, Events at Sea, a leading Flexible meeting space. Exhilarating provider of cruise program planning services, agrees. “And nothing else out IA, IL, IN, KS, KY, MI, MN, MO entertainment. Exceptional dining. Impeccable ND, NE, OH, SD, WI there delivers better value than cruise programs,” she says. Superior value and Fox Associates accommodations. If you can dream it, exceptional attendee engagement are all very important factors for successful 800-440-0231 • [email protected] we can make it happen. incentive programs, adds Kling, who submits, “What is more engaging than AR, CO, LA, OK, TX being on a cruise ship?” Fox Associates 800-440-0231 • [email protected] VISIT UOMEETINGSANDEVENTS.COM OR CALL 888-331-9108. AZ, CA, HI, ID, MT, NM, NV, OR, UT, WA, WY Marshall Rubin 818-888-2407 • Fax: 818-888-4907 [email protected] UNIVERSAL’S ISLANDS OF ADVENTURE® | UNIVERSAL STUDIOS FLORIDA® | UNIVERSAL CITYWALK® ALASKA/CANADA/MEXICO/INTERNATIONAL LOEWS PORTOFINO BAY HOTEL | HARD ROCK HOTEL® | LOEWS ROYAL PACIFIC RESORT David Middlebrook UNIVERSAL’S CABANA BAY BEACH RESORT | SUMMER 2016: LOEWS SAPPHIRE FALLS RESORT 561-989-0600, ext. 114 • Fax: 561-989-9509 Harvey Grotsky [email protected] HARRY POTTER, characters, names and related indicia are trademarks of and © Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s15) TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. © 2015 Hasbro. All Rights Reserved. © 2015 DreamWorks L.L.C. and Paramount Pictures Corporation. All Rights Reserved. © 2015 MARVEL. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Loews Portofino Bay Hotel and Loews Royal Pacific Resort logos © 2015 UCF Hotel Venture. All rights reserved. Cabana Bay Beach Resort © 2015 UCF Hotel Venture II. All rights reserved. © 2015 UCF Hotel Venture III. All rights reserved. Universal elements and all related indicia TM & © 2015 Universal Studios.
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