New Century Systems, Inc

Elite Partner

New Century Systems, Inc.

CITY OF CHARLOTTE

CHARLOTTE NORTH CAROLINA

CCPA REQUEST FOR PROPOSALS

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES

RFP # 269-2011-065 New Century Systems, Inc. Phone: 704-523-2515 10315 Winslet Drive Fax: 704-248-0454 Charlotte, NC 28277 www .ncsinc.net

TO: Sarah Poulton City of Charlotte Procurement Services Division

FROM: Authorizing Executive:

Frederick L. Denton [email protected] President I CEO 10315 Winslet Drive Charlotte, NC 28277 Direct (704) 248-8629 Fax: (704) 243-2293

As the President and authorizing executive ofNew Century Systems, I respectfully submit our Proposal for Technology Products and Associated Services (RFP: 269-2011-065).

As this document will attest, New Century Systems (NCS) is uniquely qualified to provide technology products and services to the participating members of the Charlotte Cooperative Purchasing Alliance (CCPA) I City of Charlotte.

Founded in 1993, NCS is a Charlotte-based Technology focused company, which currently provides HP technology products and services for the City of Charlotte and would provide other noteworthy benefits to the City of Charlotte and CCP A members it serves. Any additional staffing requirements related to a CCP A contract will lead to local job creation; NCS's increased business revenue will result in greater tax revenue; and our commitment to utilize local businesses to support our effort (including the Charlotte banking community) will provide a strong economic boost for the city which would not be realized by choosing a non-local vendor.

NCS is actively registered as a HP Diversity Partner/ Veteran-owned Small Business, selectively qualifying for grants/contracts/set-asides from the local, state and federal government agencies. This special designation will be a strong and distinguishing feature for the CCPA, particularly since the vast majority of current or potential participating

Technology Products and Associated Services (RFP: 269-2011-065) - Cover Letter public agencies have procurement guidelines which include vendor diversity requirements.

Since our inception, our seasoned and experienced team has been providing technology solutions and consulting services throughout the Carolinas, including the City of Charlotte, the Charlotte-Mecklenburg Police Department, Buncombe County, City of Winston-Salem, Charleston County, Duke Energy and the majority of South Carolina state agencies. Our 19 years of experience delivering state-of-the art IT solutions to state/local government, K-12, public utilities and commercial enterprises is indicative of our pride and performance.

This RFP specifically states that any proposed products and solutions provided under this contract must adhere to the standards and preferences of the City of Charlotte. As a leading provider of technology solutions to the City for over 14 years (including the successful implementation of the Myers Street Data Center), NCS has intimate familiarity with these standards I preferences and is in the best position to enhance and refine them as future technology innovations emerge.

In addition to being recognized as an HP Public Sector Elite Partner, NCS has proudly earned the distinguished HP Enterprise Services designation, which provides us with specialized training to deal with large accounts with complex operating environments. Through the HP Enterprise Services program, we can offer end-to-end IT services in applications, as well as business processes and infrastructure technology for increased business productivity and data security.

New Century Systems is also designated as an HP Agent Partner, which allows us to offer competitive HP- Direct contract pricing and warranties with the valued-added services of an indirect reseller. NCS is also a traditional HP Reseller and is able to utilize the strength ofHP's Commercial Distribution Channel which complements the HP Direct Model. This capability translates into quicker, off-the-shelf delivery, wider product availability, and access to HP "Channel Special Promotions" for the participating public agencies.

Understanding of Project

The Charlotte Cooperative Purchasing Alliance (CCPA) was established by the City of Charlotte as a cooperative purchasing organization for government agencies nationwide. An alliance of this kind is highly beneficial for organizations who must comply with stringent purchasing statutes (cities, counties, public and private schools, colleges and universities, non-profits, and all governmental entities) which create a high administrative burden and time/cost commitment in the process. This project is specifically focused on providing competitively priced Technology Products and Services under a single negotiated general contract which meets all of the mandated procurement requirements, and can be delivered quickly and efficiently to participating public agencies with the highest degree of customer service.

Technology Products and Associated Services (RFP: 269-20 11 -065) - Cover Letter If awarded, NCS will be required to offer a comprehensive array of technology products, equipment and services as outlined in Section 3 of this RFP (Scope of Services). Pricing for these products and services must carry a fixed discount off the manufacturer's advertised list price, and provide access to any additional manufacturer pricing promotions or rebates. In addition, NCS will be required to offer financing solutions and payment options to participating public agencies and fulfill the requirement of this contract with exemplary customer service and support. From an administrative standpoint, NCS will be required to submit monthly and quarterly reports to CCP A, in addition to periodic environmental impact reports. CCPA will be paid a quarterly administrative fee based on sales volume, within 30 days of the end of each calendar quarter.

NCS fully understands the scope of this assignment and stands ready to meet or exceed the high standards that have been outlined in this RFP.

Summary of Approach

Our success can be attributed to our ability to leverage our deep and long-standing relationship with HP, and working collaborative with HP Global Support Services and HP local/regional sales teams. In addition, we are highly adept at utilizing HP's on-line marketing resources and configuration tools to bring enterprise level support and service to organizations of all size.

This model is easily scalable and ready to meet the needs and demands of CCPA 's participating public agencies.

Summary of Costs

NCS has developed a comprehensive model which helps manage income and expenses. We have been successful by building customer relationships and providing excellent customer service to a wonderful customer base in the Carolina' s.

We are able to scale this model to address supporting CCAP associates through expanding our call center in Charlotte to address the increase demand, and would do so in concert with product sales. Our costs & revenues are principally driven by the size and complexity of the Technology Solution being addressed.

NCS fixed and variable costs include Salaries, Employee Benefits, Facilities, Automation, Communications, Travel Expenses, Training, and other overhead (Demo lab, etc)

On an average, costs + overhead are 6%-7% of Revenue.

Technology Products and Associated Services (RFP: 269-20 11 -065) - Cover Letter Representations ~nd Warranties

By my signature below, I, Frederick Denton, President ofNew Century Systems, do attest that the information contained in this Proposal or any part thereof, including its Exhibits, Schedules, and other documents and instruments delivered or to be delivered to the Lead Public Agency, is true, accurate, and complete. This Proposal includes all information necessary to ensure that the statements therein do not in whole or in part mislead the Lead Public Agency as to any material facts.

Respectfully Submitted by: / L~ t ~~ Frederick L. Denton, President New Century Systems, Inc.

Technology Products and Associated Services (RFP: 269-2011 -065) - Cover Letter Executive Summary

The Charlotte Cooperative Purchasing Alliance (CCPA) has joined the other public and private sector cooperative purchasing organizations across the country. These organizations have been successful in reducing costs and administrative burden typically associated with government procurement requirements. The benefits of such organizations are well documented, not just for the Lead Agency which organizes the Alliance, but for all participating public agencies. Current figures estimate that government entities across the U.S. save approximately $300 - $400 million annually by utilizing cooperative purchasing alliances.

The role that technology serves in the public sector has never been more critical as it not only creates operational efficiencies, but also improves the quality of the service experience for citizens I constituents, and bolsters public trust, For that reason, the addition of Technology Products and Associated Services to CCPA's master contracts is a significant step forward for the Alliance. It is paramount that this decision be made with deliberation and care, not just in terms of the financial benefits ofthe resulting contract, but also in terms of the selected vendor's ability to harness the continuing evolution of technology and its role in equipping government agencies to take on the demands and challenges of the future.

It is our steadfast belief that New Century Systems, Inc. (NCS) and its manufacturer partner, Hewlett-Packard (HP), are ideally positioned to deliver the best combination of experience, cost savings, superior customer service and the most advanced technology products and services available in the industry today.

• NCS is a Charlotte-based technology solutions provider with more than 14 years of experience with the City of Charlotte. In addition to the many benefits that we would provide to CCPA and its members, the selection ofNCS for this contract would provide other noteworthy benefits to the City of Charlotte. Any additional staffing requirements related to a CCPA contract will lead to local job creation; NCS's increased business revenue will result in greater tax revenue for the city; and our commitment to utilize local businesses to support our effort (including the Charlotte banking community) will provide a strong economic boost for the city which would not be realized by choosing a non-local vendor.

• NCS is actively registered as an HP Diversity Partner & Veteran-owned Small Business, selectively qualifying for grants I contracts I set-asides from the local, state and federal government agencies. This special designation will be a strong and distinguishing feature for the CCP A, since the vast majority of participating public agencies have procurement guidelines that include vendor diversity requirements.

• NCS is an HP Agent Partner and Channel Reseller, and is authorized to sell HP Business Systems within the entire US. Hewlett-Packard (HP) is the world's largest technology company and top supplier of hardware and solutions to the Public Sector. It is also important to note that HP is also the undisputed leader in IT green initiatives and energy I environmental sustainability management.

Technology Products and Associated Services (RFP: 269-20 11-065) - Executive Summary • In addition to being recognized as an HP Public Sector Elite Partner, NCS has also proudly earned the distinguished HP Enterprise Services designation, which requires those designated to acquire specialized training to deal with large accounts with complex operating environments. Through the l-IP Enterprise Services program, we can offer end to-end IT services in applications, business processes and infrastructure technology for increased productivity and data security.

• NCS's standing relationship with Technology Sales Resource Interactive (TSRI), an industry-leading provider of demand generation I marketing solutions to the IT sector, will allow us to assist CCPA in promoting Technology Products and Services to present and future participating agencies, utilizing funding assistance of HP's Marketing Subsidy Center.

A Proven Service I Product Delivery Model that is Scalable and Ready to Serve

NCS's current service and product delivery model has a proven track record for being able to offer the most competitive pricing, responsiveness and exemplary customer service to the Public Sector, including government agencies, public utilities, K -12 and non-profit agencies. It is scalable and ready to serve the needs of CCP A's list of participating public agencies. As an HP Agent Partner, we have the ability to offer competitive, HP-Direct contract pricing and warranties with the valued-added services of a traditional reseller. In addition, NCS is able to utilize the strength ofHP's Commercial Distribution Channel in addition to the HP Direct Model, which translates into quicker, off-the-shelf delivery, wider product availability, and access to HP "Channel Special Promotions" for the participating public agencies.

Trusted Advisor, Community Supporter, High Integrity Company

Beyond our exceptional experience, proven delivery model and specialized status within the world's largest technology company, it is our roots and reputation in the Charlotte community, as well as throughout the Carolinas, that should be the deciding factor in this contract bid.

We are proud to have been part of Charlotte's dynamic business environment since our founding in 1993. In addition to the City of Charlotte, many of the region's most reputable organizations have also turned to us for technology solutions, including Duke Energy, University of North Carolina, Charleston County Government and South Carolina's Department of Mental Health.

Finally, we are a high integrity company with a strong financial history (zero debt) and a committed supporter of the area' s non-profits and other charitable organizations, including Volunteer Fire Departments, which the citizens ofthe City of Charlotte would be proud to support in this very important endeavor.

We hope you will agree after reviewing our proposal that NCS is able and poised to immediately step into this all-important role of delivering cost-effective technology products and services to the City of Charlotte, as well as CCPA' s present and future participating public agencies.

Technology Products and Associated Services (RFP: 269-2011-065) - Executive Summary New Century Systems, Inc. Unique Qualifications

./ Best Combination of Proven Track Record, Cost Savings, superior Customer Service, and State of the Art Advanced Technology

./ Charlotte-based Company (HQ in Charlotte) & Trusted IT advisor I supplier for The City of Charlotte & CMPD for over 14 years

./ Certified HP Diversity I Veteran-owned Small Business which helps qualify purchases for government set-asides and Grants

./ Agent Partner for Hewlett-Packard (HP), a leading supplier of technology to public sector. Provides access to HP products via HP Direct Public Sector Contracts

./ Channel Partner for Hewlett-Packard. Provides access to HP products through the Distribution Channel

./ Select HP Partner Certifications: HP Public Sector Elite & HP Enterprises Services

./ Experience, Resources, and HP Marketing Support to Help Drive CCPA Demand for IT Products & Services

./ Financially Strong (Zero Debt) with excellent relationship with NC bank (BB&T)

./ New Jobs for Charlotte required to support CCPA Award

./ Supporter of Green Initiatives and Local Non-Profit Organizations

Technology Products and Associated Services (RFP: 269-20 11-065)-Executive Summary Background and Experience

Our legal name is New Century Systems, Inc. Address: 10315 Winslet Drive, Charlotte, NC 28277 State of Incorporation: North Carolina Founded: 1993 Ownership: Frederick L. Denton, 87% ownership Linda Clement, 13% ownership

Service Provider Background: Founded in 1993 by current president, Frederick (Rick) Denton, New Century Systems has built a strong track record of enhancing clients' business performance through innovative uses of technology. Although we originally represented several other major IT manufacturers, including Compaq (which was acquired by HP in 2002), NCS became an HP Agent Partner in 2002, and went on to earn the distinguished certifications HP Public Sector Elite and HP Enterprise Services Partner. In addition, NCS is a certified HP Diversity Partner & Veteran-owned Small Business.

Our experience with local government/public sector agencies includes:

• City of Charlotte (14 years): provided Compaq Proliant Servers then HP Proliant Servers, Enterprise Virtual Array (EVA) implementation, LeftHand Storage and Thin Client VDI, 311 DR Site assistance, and helped with the FIRE Academy implementation • Charlotte-Mecklenburg Police Department: provided Servers, Storage, Blades, Laptops for patrol cars; updated 503 patrol cars with Firmware • Duke Power: provided Servers & EVA Storage for Grid Control, as well as Servers/Storage for Nuclear Plant Operations • Buncombe County: provided Blade Servers & EVA Storage • CIO Office in Columbia: provided Blade Servers & EVA Storage • County of Charleston: provided Servers & Personal Systems (Desktops) • Beaufort County: provided Servers & Storage • City of Winston-Salem: provided Personal Systems, Servers and Blades • Winston Net: provided Thin Client architecture • Admin Office of the Courts (NC- AOC): HP Blades & Chassis

Technology Products and Associated Services (RFP: 269-20 11 -065) - Background & Experience New Century Systems, Inc. Organizational Chart

Other Organizational Notes:

NCS has standing, long term relationships with four major channel distributors, who all stock large inventories of HP products. They include Tech Data, Ingram Micro, Synnex and Arrow Electronics. Our ability to access HP's Commercial Distribution Channel (in addition to the sourcing product directly from HP) can translate into quicker, off-the-shelf delivery, wider product availability, and access to HP "Channel Special Promotions" for the participating public agencies.

HP Global Support Services will be utilized for product installation, testing, training and consulting services. CCPA participating public agencies will be able to purchase ongoing HP Managed Services to proactively address IT matters on a 24/7 basis, including network monitoring, disaster recovery/back-up, remote support, etc.

NCS has standing banking relationships with Wells Fargo as well as BB&T Corporation to handle credit and financing matters for our clients.

Technology Products and Associated Services (RFP: 269-2011-065) - Background & Experience We are registered with both North and South Carolina as Sales Tax Merchants. We have the ability to accept orders by fax, phone or via the internet.

Transition Plan/Management Approach/Personnel Management

As stated previously, NCS's current service and product delivery model has a proven track record for being able to offer the most competitive pricing, responsiveness and exemplary customer service to the large government agencies and public sector clients.

This model is easily scalable and ready to meet the needs and demands of CCPA's participating public agencies.

Our management approach is simple (as all good management approaches should be):

• To maintain a lean, dedicated core team to manage the relationship and contract as a whole • Add staff as needed for inside sales, order entry/processing, credit management, etc. • Continue building our strong relationship and alliances with HP, HP Global Support Services as well as our HP Channel Distributors • Create mutually agreed metrics to measure customer satisfaction through quarterly surveys (both quantitative and qualitative measurements) and i adjust any process/procedure as needed • Rely on monthly/quarterly meetings with CCP A representatives for open and honest communication so this relationship can be a win/win for all involved.

Additional Notes Regarding NCS's Financial/Organization Strength

NCS is proud to have a very strong financial profile, which has earned us a favorable DUNS rating. The organization is debt-free and has no past, present or pending judgment or legal action. Our banking relationships are strong, as are our relationships with our major manufacturer supplier, HP, and our channel distributors.

Financial information will be gladly furnished upon request.

Technology Products and Associated Services (RFP: 269-20 11 -065) - Background & Experience ------

Proposed Solution

HP Hardware, Software & Services

New Century Systems is an Entef}:lrise Authorized Hewlett Packard Partner and is authorized to resell the full range of Hewlett Packard products and services. Our Proposed Solution is to provide CCPA participants with the same level of assistance in navigating through HP's wide assortment of products and services as we have for our existing customers. We will do this by scaling our existing operations to meet demand of potential new customers. NCS has relations4_!Qs with HP, and the Channel Partners to help respond to increased activity almost overnight. We have HP and the world's largest technology distribution network in hand. We will augment our existing operations with additional personnel here in Charlotte as needeq. A dedicated cont:ra<;t manager will be assigned to keep LPA personnel advised of all operatwnal status and act1v1ty. Please find below, a summary of salient products and services which we will be offering to CCPA participants:

HP's operations are organized into seven business segments:

• Enterprise Storage, Servers and Networking ("ESSN")

• HP Networking, a combination ofHP ProCurve and 3Com, (now part ofESSN)

• HP Enterprise Services ("HPES")

• HP Enterprise Security Services ("HPESS")

• HP Software Division

• HP Technology Services (HPTS)

• Personal Systems Group ("PSG")

• Imaging and Printing Group ("IPG")

• HP Financial Services ("HPFS")

• Corporate Investments.

Technology Products and Associated Services (RFP: 269-2011-065) - Proposed Solution The three business segments-- ESSN, HP Enterprise Services and HP Software Division-- are structured beneath the broader Enterprise Business (EB) Group in order to capitalize on up selling and cross-selling opportunities, and give a solution sale approach across the HP enterprise offerings.

Products which NCS is authorized to sell Include, but are not limited to: Personal Systems Group (PSG) Products: HP's Personal Systems Group (PSG) is one of the leading vendors of personal computers ("PCs") in the world based on unit volume shipped and annual revenue. Products include: Desktops, Workstations, Lapto__ps, Tablets, Handheld Devices, Folio Ultra Light Systems, Ruggedized Mobile Devices, PDA's, Thin Clients, Monitors, Laptop Carts, Education Screens, and other HP PSG products. Imaging and Printing Group (lPG) Products: f!P's Imaging and printing Group CWG) is "the l~ading imagiJ!g and printing SY.S~ems proyider m the world lor prmter hardware, pnntmg supphes ana scannmg devices, prov1dmg solutiOns across s:ustomer segments from inClividua.l consumers to small and medium businesses to large enterpnses.

Products and Technology associated with lPG include: Inkjet and LaserJet printers, consumables and related products, Officejet all-in-one multifunction pJinter/scanner/faxes, Designjet and Sc1tex Large Format Printers, Indigo Digital Press HP Web Jetadmin pnnter management software, HP Output Management suite of software, Ligll.t Scribe optical recording tecbnology, HP Photosmart digital cameras and photo printers, HP SPaM, and Snap fish oy HP, a plio to sharing and photo products service. HP Enterprise Servers, Storage and Networking (ESSN) HP Enterprise Business is the largest global business unit of HP, offers servers, storage, software and information technology services that enable enterprise and midmarket business customers to manage their current IT environments and transform them into a business enabler. HP Enterprise Business includes Enterprise Storage, Servers and Networking (ESSN), HP Enterprise Services and HP Software Division.

HP Enterprise Business manages enterprise and public sector customer relationships and also the sales processes across the three business segments to improve speed and effectiveness of customer delivery. HP Enterprise Business manages direct sales for value products including enterprise storage and software and pre-sales technical consultants, as well as direct distribution activities for commercial products and go-to-market activities with systems integrators and resellers.

Products Include: Servers:

Full Line ofProliant ML/DL Servers, Blades Servers and accessories including Integrity, AMD, and Intel, VMware, Hyper-V, and all Microsoft Products offered through HP.

Technology Products and Associated Services (RFP: 269-2011-065) - Proposed Solution Storage:

MSA, EVA, LeftHand, 3PAR Storage Subsystems, Brocade Fiber Channel SAN Equipment

Networking:

Full Line ofProCurve and 3Com networking gear, including Core Switches

Services:

NCS is authorized to sell the full line of HP Services including:

HP Enterprise Services is the global business and technology services division of Hewlett Packard's HP Enterprise Business strategic business unit. It was formed by the combination of HP's legacy services consulting and outsourcing business and the integration of acquired Electronic Data Systems, which had defined the outsourcing business when it was established in 1962 by H. Ross Perot.

HP Services for Scale Out IT Environments

With HP Services for Scale Out IT Environments, you can minimize IT failures, improve efficiencies, and Integrate processes.

Enterprise Cloud Services for Unified Communications

HP Enterprise Cloud Services for Unified Communications is a strategic IT service that incorporates multi-media and unified messaging onto a single unified platform.

Storage Infrastructure and Service Transformation

HP Storage Infrastructure and Service Transformation Services asses the IT environment and business needs to determine the fastest, safest, and most cost-effective method to move information.

HP Insight Management Software Services

HP Insight Management Software Services offers tools to plan and track infrastructure strategies including implementation, problem resolution, updates and mission critical services.

Storage Implementation and Integration Services

HP Storage Implementation and Integration Services help you implement and integrate new HP Storage products and solutions

Outsourced Storage Services

HP Software Professional Services for Data Management services help you control data and manage recovery and data replication with a high level of business continuity.

Technology Products and Associated Services (RFP: 269-2011-065) - Proposed Solution HP Technology Services is a business unit within the HP Enterprise Business division and provides IT design, planning, implementation, integration and maintenance services and support for organizations and government agencies (Care Packs). The group also offers business and technology consulting services.

Software:

HP Software is the Enterprise Software Division of Hewlett-Packard (HP). From September 2005 through 2010, HP purchased a total of 15 software companies. According to Software Magazine, HP is the 3rd largest software company in the world in total software revenue, behind IBM and Microsoft.

HP Software sells three categories of software: IT performance management, IT management software and information management software. HP Software also provides consulting, Software as a service, cloud computing solutions, education and support services.

IT Performance Suite

The newest category of products offered by HP Software Division is the IT Performance Suite, announced on June 1, 2011. The HP IT Performance Suite captures and measures IT performance with a consolidated view into an organization's technology environment, designed to provide a comprehensive view of IT performance across the enterprise.

IT management Products

HP Business Service Automation is a set of technology software products used for unifying and standardizing the work of Information Technology (IT). HP Business Service Automation creates a common, enterprise-wide view of each business service; enables the automation of change and compliance across the devices that make up a business service; connects IT processes and coordinates teams via common workflows; and integrates with monitoring and ticketing tools to form an integrated business service management package.

HP Application Security Center consists of products that were formerly part of the SPI Dynamics software company portfolio. The Application Security Center catalog includes Devlnspect, Assessment Platform, QAinspect and Weblnspect.

HP Business Availability Center includes several application management products: HP Business Service Management Software, Business Process Monitor, Business Process Insight, Discovery and Dependency Mapping, End User Management Problem Isolation, HP Site Scope, System Availability Management, TransactionVis ion and HP Universal CMDB software, a configuration management database for !TIL-based initiatives.

HP Data Center Automation Center consists of Business Service Automation Essentials, Network Automation, Server Automation, Service Automation Reporter, Service Automation Visualizer, Storage Essentials, Operations Orchestration and Release Control software.

Technology Products and Associated Services (RFP: 269-20 11-065)-Proposed Solution HP Network Management Center consists ofthe following products previously branded as HP OpenView: Network Node Manager, Performance Insight, TeMIP, Report Pack for Cisco Wireless LAN Pack, and Report Pack for Radius Call Detail v 1.3.

HP Operations Center catalog includes a number of products from its 2007 acquisition of Opsware: Discovery and Dependency Mapping, GlancePlus Pak,Operations Dashboard, Operations Manager Dependency Mapping Automation, Operations Manager i 8.0, Operations Smart Plug-ins, Performance Manager, Reporter, HP SiteScope, and HP Universal ~00. -

HP Performance Center consists of four products gained from HP's 2006 purchase of Mercury Interactive: Center Management for Performance Center, HP Diagnostics, HP LoadRunner Monitors, and HP LoadRunner.

HP Project and Portfolio Management Center(PPM) consists of nine products, many from HP's Mercury acquisition. The HP PPM catalog includes HP Deployment Management module, Discovery and Dependency Mapping software, PPM Demand Management module, PPM Financial Management module, PPM Portfolio Management module, PPM Program Management module, PPM Project Management module, PPM Resource Management module, and PPM Time Management module.

HP Quality Center includes HP Business Process Testing, Center Management for Quality Center software, Change Impact Testing for SAP Applications, HP Functional Testing software, HP QuickTest Professional, Requirements Management module, Service Test Management module for SOA, Service Test and HP WinRunner software.

HP SOA Service-oriented architecture Center includes SOA Governance Interoperability Framework, SOA Policy Enforcer, SOA Registry Foundation, SOA Systinet and HP Universal CMDB software. The Systinet product is a result of HP's purchase of Mercury Interactive.

HP Service Management Center includes Asset Manager, HP Connect-It software, DecisionCenter, HP Client Automation Software and Service Manager software.

HP Business Service Management 9.0, announced by HP Software Division in June 2010, is composed ofHP Business Availability Center 9.0 (BAC), HP Operations Manager i 9.0 (OMi) and HP Network Management Center (NMC) 9.0 software products. HP BSM 9.0 works as a common single platform for managing complex applications, including those supported by both private and public cloud computing, outsourced IT, software-as-a-service (Saas) and traditional IT service delivery.

HP Software cloud computing portfolio consists of a number of software, services and third-party integrations designed to help IT departments adopt and manage cloud computing implementations, both public and private, as well managing traditional IT delivery. HP Software Division markets its cloud initiatives using a lifecycle approach. For planning and design of a cloud strategy and architecture, HP offers the HP Cloud Discovery Workshop, HP Cloud Roadmap Service, HP Cloud Design Service and HP Service Management Consulting Services. HP sells two software packages for automating and managing cloud infrastructure

Technology Products and Associated Services (RFP: 269-20 11-065) - Proposed Solution and applications, HP Cloud Service Automation Software and HP Business Technology Optimization Services for Cloud Infrastructure. Two services, HP Cloud Assure and HP Elastic Test, are designed for securing cloud-based services. HP LoadRunner in the Cloud is another cloud offering from liP Software Division. In May 2010, HP announced that an on demand version of the application performance testing software would be available via Amazon Elastic Compute Cloud.

Information Management Products

Business Continuity has one main offering, the HP Data Protector software that automates high-performance backup and recovery from disk or tape to enable 24x7 business continuity. This software can be used any size business as it can grow from a single server environment to the largest distributed enterprise infrastructure.

Governance and E-Discovery software helps companies meet the requirements of legal Electronic discovery and compliance regulations. The software meets the Electronic Discovery Reference Model (EDRM) for capturing, classifying, preserving, finding, analyzing and recovering information. Products include HP TRIM Records Management System for electronic document management and Records Management, HP Integrated Archive Platform for compliance archiving, and HP Clearwell E-Discovery Platform for legal analytics.

Technology Products and Associated Services (RFP: 269-20 11-065) - Proposed Solution Technology Products and Associated Services Global Pricing Structure

Item Description of Hardware, Software or Service Unit Price

1 HP Desktop Units 9% - 37% off MSRP

2 HP Portable Units 9% - 33% off MSRP

3 HP Server Units 18%- 25% off MSRP

4 HP Peripherals 7% - 25% off MSRP

5 HP Printers 20%- 25% off MSRP

6 HP Printer Maintenance 15% off MSRP

7 HP Fabric and Direct Attached Storage 35% off MSRP

8 HP Storage Connectivity Devices 35% off MSRP

9 HP Storage Raid Array and Disk Array Systems 35% off MSRP

10 HP Storage Small Computer System Interface (iSCSI -e nabled storage) 16% off MSRP

11 Tape Drives, Libraries, and Auto-change rs 35% off MSRP

12 Optical-Jukeboxes (Libraries) 16% off MSRP

13 Software for Storage Performance, Backup/Restoration, and Mgt 16% off MSRP

14 HP Networking Equipment (ProCurve, 3Com) 20% - 28% of MSRP

15 HP Software- IT Performance Suite 16% - 25% off MSRP

16 HP Software - IT Management Product 16% - 25% off MSRP

Technology Products and Associated Services (RFP: 269-20 11-065) - Proposed Solution lEW C·ENTUR:J SfSTEIS, 11C. P.O. lOX 4t07U CHAI_LOTTI, MC 2U4t·I7.U Section 7 Required Forms - Form One

REQUIRED FORM 1 - REQUEST FOR PROPOSALS ACKNOWLEDGEMENT

The Service Provider hereby certifies receipt of the Request for Proposals for the City of Charlotte, North Carolina RFP #269-20 11-065, Technology Products and Associated Services. This form should be completed upon receipt of the Lead Public Agency's Request for Proposals and faxed in time for the Lead Public Agency to receive it by or before December 12, 2011. Please fax the completed RFP Acknowledgement Fonn to the attention of: Jeanne Simmons Procurement Services Division Fax: 704-632-8256

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Please check the appropriate space below and provide the requested information: / ~We plan to attend the Pre-Proposal Conference and plan on submitting a Proposal

Indicate number of attendees: _ ___

_ _ We do not plan to attend the Pre-Proposal Conference but plan on submitting a Proposal

__We do not plan to attend the Pre-Proposal Conference for the following reason:

Reason for not attending: ______

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Please assist the City in understanding why your company has chosen not to submit a Proposal:

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES RFP# 269-2011-065 December 2, 201 1 43 ------

Section 7 Required Forms- Form Two

REQUIRED FORM 2- ADDENDA RECEIPT CONFIRMATION

AND RFP EXCEPTIONS

RFP # 269-2011-065

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES

1. Proposal/Proposal Submission Check List: Confirm by placing a check mark in the space provided that as the bidder or proposer the information listed below has been reviewed and complied with in the submission of a response to this RFP.

(A) X Addenda acknowledgement. Please contact the Procurement Services Division representative to verify the number of addenda issued.

Procurement Services Rep. Name Telephone Number Jeanne Simmons 704-336-8084

Addenda Receipt: The following confirms receipt of any and all addenda issued for this RFP:

Addendum# Date Issued 1 12/21/11 2 1 / 2 !.~/ 2012

(B) X Proposal document has been signed by authorized bidder/proposer official.

(D) X Proposal Response Package Forms • Proposal Acknowledgement Form One • Addenda Acknowledgement Form Two • Proposal Submission Form Three • Pricing Worksheet Form Four • Non-Discrimination Certification Form Five • Vendor References, Attachment 1

2. Exceptions: The undersigned Service Provider agrees to provide all Products and Services requested in the RFP for the price(s) set forth in the Pricing Sheet, all in strict conformance with the terms, conditions, Specifications and Requirements set forth in the RFP (including any addenda or amendments) as well as the terms of the Sample Contract shown in Section 8 of the RFP, subj ect only to the exceptions stated in the chart below.

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES RFP# 269-2011 -065 December 2, 2011 44 Section 7 Required Forms - Form Two

FORM 2- Part 2 2.1 RFP RFP Section Section Exception and Proposed Change to RFP Number Title

2.2 RFP Sample Section Contract Exception I Proposed Change to the Sample Contract Number Clause 8 No.

The signature below certifies the Proposal response complies with the requirements of this RFP and the terms and conditions of the Sample Contract included therein, except to the extent of the exceptions submitted above. J~j' ~--;; 1/30/2012 Frederick Denton ~z~~~ Date Printed/Typed Name Signature

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES RFP# 269-2011-065 December 2, 2011 45 ------

Section 7 Required Forms- Form Three

REQUIRED FORM 3 - PROPOSAL SUBMISSION FORM

RFP # 269-2011-065

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES

This Proposal is submitted by:

Service Provider Name: New Century Systems Inc.

Representative (printed): Frederick Denton

Representative (signed):

Address: 10315 Winslet Dr

Lead Public Agency/State/Zip: Charlotte, NC 28277

Telephone: 704-523-2515 (Area Code) Telephone Number

Facsimile: 704-248-0454 (Area Code) Fax Number

It is understood by the Service Provider that the Lead Public Agency reserves the right to reject any and all Proposals, to make awards on all items or on any items according to the best interest of the Lead Public Agency, to waive formalities, technicalities, to recover and re-bid this RFP. Proposal is valid for one-hundred-eighty (180) calendar days from the Proposal due date.

New Century Systems, Inc. 1/30/2012 Date Frederick L. Denton Authorized Signature Please type or print name

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES RFP# 269-2011-065 December 2, 2011 46 Section 7 Reauired Forms - Form Four

REQUIRED FORM 4- PRICING WORKSHEET Regardless of exceptions taken, Service Providers shall provide pricing based on the requirements and terms set forth in this RFP. Pricing must be all-inclusive and cover every aspect of the Project. Cost must be in United States dollars rounded to the nearest quarter of a dollar and be valid for the term of the Agreement. If there are additional costs associated with the Services, please add to this chart. Your Price Proposal must reflect all costs that the Lead Public Agency will be responsible for.

Technology Products and Associated Services Global Pricing Structure

Trade-in Training %Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (YIN) (YIN) 1 HP Desktop Units 9% - 37% off MSRP

2 HP Portable Units 9% - 33% off MSRP

3 HP Server Units 18% - 25% off MSRP

4 HP Peripherals 7% - 25% off MSRP

5 HP Printers 25% off MSRP

6 HP Printer Maintenance 15% off MSRP

7 HP Fabric and Direct Attached Storage 35% of MSRP

---- Additional items per next page

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES RFP# 269-2011-065 December 2, 2011 47 Technology Products and Associated Services Global Pricing Structure

Item Description of Hardware, Software or Service Unit Price

8 HP Storage Connectivity Devices 35% off MSRP

9 HP Storage Raid Array and Disk Array Systems 35% off MSRP

10 HP Storage Small Computer System Interface (iSCSI-enabled storage systems) 16% off MSRP

11 Tape Drives, Libraries, and Auto-changers 35% off MSRP

12 Optical- Jukeboxes (Libraries) 16% off MSRP

13 Software for Storage Performance, Backup/Restoration, and Management 16% off MSRP

14 HP Networking Equipment (ProCurve, 3Com) 25% - 30% of MSRP

15 HP Software- IT Performance Suite 16% - 25% off MSRP

16 HP Software- IT Management Product 16% - 25% off MSRP

17 HP Software- Information Management 16% - 25% off MSRP

1/30/2012 New Century Systems Inc Confidential Page 47A Section 7 Reauired Forms- Form Four

Pricing Incentives & Rebates: Per Section 3.8.1, identifY any incentives and rebates offered based on incremental volume discount, specified incremental levels (among the Lead Public Agency and/or Participating Public Agency), electronic ordering, training credits, Product credits or other criteria: HP "Big Deal" Special Pri c i ng Available on orde r s ov er $180K

Trade-In Product Credits: If noted as "Y" above, Service Provider agrees to accept trade-in equipment and issue __ (dollars, % of initial price, etc.) in credits to the Lead Public Agency and Participating Public Agency for new Products.

Training Credits: If noted as "Y" above, Service Provider shall provide# of training (seats, credit hours, etc.) to the Lead Public Agency and Participating Public Agency based on every $ purchased by the Lead Public Agency and/or Participating Public Agency.

Administrative Fees: Per Section 3.12.4, the Service Provider shall pay the Lead Public Agency an administrative fee of % based on all of the City of Charlotte, and Participating Public Agency sales volumes within 30 days of the end of each calendar quarter set out in the Agreement._It is the responsibility of the Service Provider to set the Administrative Fee.

Total Proposal Price must include all equipment, labor, delivery, installation, consultation, vendor profit, taxes, and all other costs associated with this Project. No additional cost will be allowed.

Payment Terms: Het

The undersigned hereby certifies the Service Provider has read the terms of this bid document, includi ng the sample contract (Section 8) and is authorized to bind the firm to the information herein set forth.

Date: 1j10/2012 New Century Systems Inc Legal Name of Firm By: Mb =r-;?:J Frederick Denton Name and Title of Person Signing (please print)

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES RFP# 269-2011-065 December 2, 20 II 48 Section 7 Required Forms- Form Five

REQUIRED FORM 5- NON-DISCRIMINATION PROVISION

AGREEMENT TITLE: TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES SERVICE PROVIDER: New Century Systems Inc

The undersigned Service Provider hereby certifies and agrees that the following information is correct: 1. In preparing its proposal, the Service Provider has considered all proposals submitted from qualified, potential subcontractors and suppliers; and has not engaged in or condoned prohibited discrimination. 2. For purposes of this section, prohibited discrimination means discrimination against any person, business or other entity in contracting or purchasing practices on the basis of race, color, sex, or national origin. Without limiting the foregoing, prohibited discrimination also includes retaliating against any person, business or other entity for reporting any incident of prohibited discrimination. 3. Without limiting any other provision of the solicitation for proposals on this Project, it is understood and agreed that, if this certification is false, such false certification will constitute grounds for the Lead Public Agency to reject the bid submitted by the Bidder on this Project and to terminate any contract awarded based on such bid. 4. As a condition of contracting with the Lead Public Agency, the Service Provider agrees to maintain documentation sufficient to demonstrate that it has not discriminated in its solicitation or selection of subcontractors. The Service Provider further agrees to promptly provide to the Lead Public Agency all information and documentation that may be requested by the Lead Public Agency from time to time regarding the solicitation and selection of subcontractors. Failure to maintain or failure to provide such information constitutes grounds for the Lead Public Agency to reject the bid submitted by the Service Provider or terminate any contract awarded on such bid.

President TITLE

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES RFP# 269-2011-065 December 2, 201 1 49 Section 7 Attachment One

Company Name: New Century Systems Inc Provide an organization name, address, contact name, and contact telephone number for five (5) customers of comparable size and scope of service that your Company has been under contract with to provide Technology Products and Associated Services for during the past two (2) years:

1-NAME OF FIRM: City of Charlotte

125 N Myers, Suite 200, Charlotte, NC 28202 ADDRESS OF FIRM:

CONTACT PERSON: Dan Heller 704-336-6669 TELEPHONE NUMBER:

FAX NUMBER:

2-NAME OF FIRM: City of Winston-Salem ADDRESS OF FIRM: 100 E First Street, Suite 520, Winston-Salem, NC 27101 I CONTACT PERSON: Randy Presley I I TELEPHONE NUMBER: 336-747-7076 I I FAX NUMBER: I 3-NAME OF FIRM: Buncombe County Government ADDRESS OF FIRM: 59 Woodfin Place, Suite 200, Asheville, NC 28801 I CONTACT PERSON: Glen Hughes I 828-250-6814 I TELEPHONE NUMBER: I I FAX NUMBER: I 4-NAME OF FIRM: South Carolina Division of State Information Technology I ADDRESS OF FIRM: 4430 Broad River Road Columbia, SC 29210 I CONTACT PERSON: Andy Bowman 803-896-0315 TELEPHO~ NUMBER: FAX NUMBER: County of Charleston 5- NAME OF FIRM: ADDRESS OF FIRM: 4045 Bridgeview Drive, North Charleston, SC 29405

~ " ' CT PERSON: Donald Giacomo I TELEPHONE NUMBER: 843-958-4041 FAX NUMBER:

TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES RFP# 269-2011 -065 December 2, 2011 50 New Century Systems, Inc.

Wisbes to tbanl< all of our J

for supporting Charlotte North Carolina based Diversity S mall Businesses over the past 15 years ...

During those 15 years, New Century Systems, Inc., an HP Elite Diversity Partner, has strived to provide our customers with the very best Information Systems Solu6ons !1-om Digital Equipment Corporation, Compaq Computer, Microsoft, and Hewlett-Packard. NCS has combined 50+ years of staff experience with major Information Technology Providers to deliver superior busi ness solutions. Our customer's long term commitment to support NCS and other Diversity Companies has been instrumental in our continued success as a Charlotte based business. We arc very grateful for your continued business and support. Frederick L. Denton President/ CEO New Century Systems, Inc.

Elite Partner Master Moster ~"'l~ Accredited I JJ, Microsoft• h.-® Systems Engineer AS E 'l ~~~vsServer .'!!. Silverlight "'

704-523-2515 HP partners that have earned the Public Sector Elite HP Elite Partners 2010 designation have distinguished themselves as experts in providing high-quality HP solutions to State and Public Sector Elite Partners Local Governments. They are specialists who can help identify your technology needs and guide your As a customer, you enjoy an unparalleled choice of purchases, whether you are looking for a tailored HP business partners offering products, solutions and solution for an individual department or an entire services to meet your needs. Our partners are critical agency. to the HP customer experience, offering everything from same-day procurement convenience to the latest, HP Public Sector Elite partners understand that you most sophisticated technologies. want to get the most out of every IT dollar, and gain the peace of mind that comes from knowing your The HP Elite designation is just one more way HP is agency is running as well as it can. By desig ning simplifying client choice. Elite partners understand that proven solutions to meet your most demanding each customer is unique. They employ experienced challenges, HP Public Sector Elite partners can help professionals whose dedication and industry you plan and execute IT initiatives guaranteed to knowledge helps them assess your specific business deliver results. needs and provide tailored solutions to meet them. HP Public Sector Elite Partners are highly With HP Elite partners, you get leading-edge skills and recommended by HP. specialized knowledge delivered by a team of experts who are highly recommended by HP and get it right the first time.

Elite Partner (/)

State and Local Government