THE TOWN ANID HWDRED OF TE,NTE,RDEN 1996

An Appraisal sponsored by The Rural Community Council and Town Council apprais a\ n.

1. an assessment of the worth or quality of a person or thing

2. a valuation

The contents of this Appraisal are the copyright of the Tenterden and DlstrictAppraisal Steering Group. All rights of reproduction are reserved to the Steering Group or its lawful successors.

Printed by ORCHARD PRINT & DESIGN Tel: 01580 766193 THETOM ND HWDRED OF TENTERDEN 1996 tr'oreword by the Right lVorshipful The Town Mryor, Councillor Brian H G Tranter

I am pleased to offer my congratulations to the members of the Steering Group and their associates who undertook the task of compiling this Appraisal. As one who took part in the distribution and collection of the Questionnaire I am also well aware of the work of almost three hundred volunteers in the successful completion of this task. It is particularly pleasing to acknowledge the important contribution made by students and staffof and Sixth Form College.

I wish the publication of the Appraisal every suocess. t'd, signed:-&ry-, h*le^, z4thMuy, 1996

INTRODUCTION

This Appraisal was undertaken in March 1995 at the rcquest of the Town Council. After a brief historical sketch of the development of Tenterden, with its traditional parts of Town, St. Michaels, Smallhythe and Reading Street, succeeding chapters reflect the content of the Questionnaire. In this way the physical attributes of the Town and its social, cultural and business life are described and analysis of the questions asked reveal the wishes and aspirations of its residents for its future development. If the challeirge of the task has been met successfully, it is due to the voluntary efforts of all who took part in whatever capacity, and to the high percentage of retumed questionnaires which neflects the keen interest and civic pride of the residents in the Town.

Signed,fu.f?,.4 24thMuy, 1996

W R Shirrefs

Chairman, Appraisal Steering Group - CONTENTS

Chapters Page

l. History 3

2. Local Government 5

3. Education, Religior, Sports, Cultural and Social Activities 8

4. Transport and Communications t2

5. Housing, Health Services and Social Services l7

6. Emergency Services - Police, Fire, Ambulance 23

7. Public Utilities - Electricrty, Gasn Water, Sewage, Telephone 25

8. The Environment, Conservation and Architecture 28

9. Employment, Commercial, Retail and Other Services 3l

10. Tourism and Marketing 34

I l. How it was done 36

12. Acknowledgements 38

Appendices f. General Questionnaire I II. Business Questionnaire viii III. Analysis of written responses ix IV. Recruitment letters for volunteers x

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h, *'.92'tJ !- a- ud; ttAmny",W 1. rrrsToRY The Early Years Tenterde,n is sited on a wide topped ridge of Tunbridge Wells sand overlaying Wadhurst clay and rising fron seven metres above sea level near Station to 66 metres in St. Michaels at Silcocks Fann. Little is known about the origins of the Town, and although Jutes settled in Kent during the 5th centuq/, it was probably not until the 8th century that permanent settlements were established locally by people from Minster-in-Thanet who gave Tenterden its name derived from Tenetwaraden (the place or den of the men of ThaneQ. In those days the, was heavily forestd oak and beech being plentiful. The early settlements were small and scattered which facilitated short drives for pigs to feed on acoms and other forest fodder. Places such as BiddendeNr, , Rolvenden and Halden are clear evidence of this penetration which left its mark on the local road pattem. Manufacture and Commerce As the forest pastures were cleared and large areas of and the adjacent districts were claimed from the sea to become rich pastures, sheep became the major source of wealth in the region and by the l3th century wool from Tenterdeir was finding a ready market in Europe. Edward III decided to stimulate the local industry by prohibiting the export of raw wool and eircouraging Flemish weaveni, dyers and fullers to come to Fngland and develop the weaving industy. Some settled locally and the alea beceme the centre for the manufacture of broadcloth, prospering until the end of the lTth century. Dye- works and tenter-fields (in which the cloth was stretched on te,nter-hooks) were locatednorth of the Rolvenden Road on the westem slopes below West Cross. Water power was needed for fulling and there are still many mill ponds in the area. The last of the watermills, Ashbourne Mill, which functioned as a com mill well into this century, still stands near Rolvenden Station. Although the cloth industry declined" the famous clolh manufacturing families of Tilden and Skeets continued in business well into the tSth century. The great Wealden forest also provided timber for shipbuilding at (Smallhythe) which by the l5th century made a substantial contribution to the local economy. Large ships up to 400 tons were built there but by the end of the 16th century Smallhythe had ceased to be effective as a port. So blocked up did the Rother become that by 1636 a new channel had to be cut to divert its course to the south of the Isle of Oxney. Today, Tenterden operates as a centre for commercial and professional businesses serving the town and the fruit farming and agncultural enterprises in the srurounding corurtryside. Government By the l3th century, if not before, Tenterden had become a hundred (an administrative division of a shire or county) and contained six so-called o'". These were Town, Boresisle, Castweazle, Shrubcote, Reading and Dumboum,e, and were presided over by a Bailiff. In lM9, however, Tenterden was incorporated by Royal Charter with Rye, one of the head ports of the Cinque Port Confederation. This brought privileges which included freedom from national taxation and the right of its townspeople to trial only in the Town's own courts. There were also disadvantages, chiefly financial, as Tenterden had to take its share of Rye's obligations, which inevitably led to Town Hall, The liloolpack and St Mildreds Church Tower. From a drawing disagreements and was only finally resolved with by Margaret Westcott Rye's unsuccessful lawsuit in 1765.

In 1600 Elizabeth I granted the Town a new charter which replaced the Bailiffby an elected Mayor and twelve Jurats or Councillors. This system continued until 1835 when, under the Municipal Corporations Act, Tenterden became a govemed by a Council of trrelve who chose from their number a Mayor and four 3 Aldermen. The Council had powers to make bye-laws, collect rates and maintain a small police force supplemented by special constables. A Recorder was appointed to hold a Court of Quarter Sessions. The administration continued on this basis until 1974 when the Town and Hundred became a n'" vithin the new . The formerBorough Council became a Town Council with a Town Mayor and 15 other councillors. Tenterden retained its membership of The Cinque Port Confederation as a 6(Limb" of Rye.

The present Town Hall was built in 1792 on ground leased from The Woolpack for 999 years. A fire destroyed the Town Hall roof n 1879 and the Corporation took over control of the Town's fire engines, which were manned by volunteers until 1896 when a full-time brigade was formed. The freehold was por"n"r"a from the brewers n 1922 and presented by Alderman Harry Judge to the Corporation three years later.

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4 2. LOCAL GOVERI\MENT Structure

As far as the Tenterden citizen is concerne4 Tenterden local government is administered by a 3-tier system consisting of (KCC), (ABC) and Tenterden Town Council. KCC was formed after the L,ocal Government Act of 1888, followed in tum by the l,ocal Govemment Act of 1894 which dtvided counties into urban and rural district councils, and parish councils in rural aneas. After the Local Govemment Act of 1972, Ashford Borough Council became one of 300 District Councils in and Wales. Tenterden lost its status as a borough and became one of Ashford's Parish Councils. As the legislation only corifirmed membership of the Cinque Port Confederation on 'town" and not "parish" councils, the Tenterden Council promptly passed an appropriate resolution in terms of the Act, so that the parish has the status of a town and, consequently, the resultant Town Council became a member of the Confederation. Kent County Council

The Kent County Council was formed in 1888 and controls its main activities from two offices in , County Hall and Springfield. It is responsible throughout the county for:

Kent County Council Responsibilities

Adult education Environm ent protection Regulatory services Adoptions Fire brigades Recycling Archives Footpaths Refuse disposal Arts G>?sy sites Rent Officer services Child protection Highways Road safety Community care Kent Scientific Services Schools Consumer advice Kent Stnrcture Plan Social Services Coroners Libraries Student grzurts Counfiy parks Minerals extraction control Tourism Education Museums Traffic control Economic development Picnic sites Trading standards Emergency planning Regishars Transportation Youth & Community services

Of these, resources located in or near Tenterden are:

Education Infant and Junior Schools in Recreation Ground Road. St. Michaels C of E School. Adult Education C€Nrtre at Homewood School. Qlomewood Comprehensive School was formedy a KCC responsibility but is now a grant maintained school).

Highways (througb South Kent Highways Maintenance Unit, Hieh Halden). Repair of roads, pavements, bridges, culverts and storm water drains. Maintenance and diversions ofpublic righb of way. Maintenance of roadside verges, including The Greens. Installation of road signs. Highway (main road) lighting.

Library Located at The Pebbles (oumed by Tenterden Town Council). Provides lending frcilities for books, records, videos, local shrdies reference section, children's section, local information on organisations in the tovm.

tr'ire Senices Located at fire station in Ashford Road, St Michaels. Ashford Borough Council

Since 1974, Ashford Borough Council has been responsible for the following activities in Tenterden:

Ashford Boro'gh Council Responsibilities

Financial Council tax adminishation and collection. Collection of renb from publicly-owned housing.

Ilealth & Leisure Services Refuse collection and lifter bins. Recycling banks. Toilets. Maintenance of tovm cemet€ry in Cranbrook Road and certain gr€en spaoes other than roadside v€rges. Liaises with Southern Water on sewage problems. kisure Centre. Allohents.

Highways ProvideVmaintains carparking areas and collects.revenue from same. Sheet lighting. Liaises with KCC re some asp€cts ofpublic righs of way. Street name plates.

Planning District and Local plans Adjudicates on all planning applications in the town.

Tourisn Organisation of Tourist Information Cenhe. Production of tourist literature. Maintenance of exterior of Toum Museum building.

Housing Maintenance of council-omedhouses.

Tenterden Town Council Tenterden Town Council, which comprises four main committees (Planning, Finance and General Purposes, Highways and Amenities, and Public C10 Do you feel that your elected Buildings) and six Sub-Committees, has a representatives in local Government are significant number of functions. sufficiently sensitive towards local concerns and feelings? The Highways and Amenities Committee provides a good example of achievement. It is, inter alia, No responsible for the Tenterden and St Michaels 43.19o/o recreation grounds, St. Michaels playing field, new leisure lands, sports pavilior, tennis courts, advenfure playground, East Cross Gardens and maintenance of the raised beds at the junction of East Cross with the High Street. It has successfully negotiated with Ashford Borough Council Yes 56.81o/o improvements to East Cross Gardens and (with the aid of Kent County Council) is currently setting up an outdoor meetin g zone for young persons together I 000 I 500 with equipment specifically designed for the Responses disabled. tn addition, the Committee has arranged for flowers to be planted at the War Memorial, and negotiated the assistance of ABC in drawing up plans for a landscaping scheme. Perhaps its greatest achievement was the acquisition by the Council of thi land on which the Leisure Centre stands. This considerably augmented the town's leisure facilities.

C.5 Which local areas could be improved visually ?

As a balance of all options 69.79o/o

The Gatehouse 30.650/o As a tourist centre 7.91o/o Churchyards 6.250/o

C.lz How would you Hke Shop Fronts 14.07o/o As a commuter community I .3lo/o to see the local area develop ?

Car Parks 13.03% As a retirement cornmunity3.TSo/o

The Greers I4%o

As a working communitylT.2o/o The Recreation Ground 20.54o/o

1200 0

One of the most important functions possessed by the Council is the right to be consulted on all planning applications affecting its area and it has successfully campaigned to gain ABC's adoption of the policy that meetings of its Planning Sub-Committee should be held in Tenterden to deal solely with such major planning application(s) relating to Tenterden or its surrounding area before the Borough Council for determination.

Various Sub-Committees are appointed to deal with specific tasks. Responsibility for the organisation of the yearly "Tenterden in Bloom", for example, rests with the appropriate Sub-Committee. In 1995 '.Tenterden in Bloom" gained recognition when Tenterden was chosen to represent Kent in the Transmanche in Bloom Competition and won first place for the small town category. The Council both appoints representatives to a number of organisations in Tenterden including the Citizens Advice Bureau, Museum and Twinning and co- opts non-councillors to serye on Advisory Sub-Committees.

Approximately 80o/o of the Council's income is provided by the precgpt levied on Ashford Borough Council and20o/o by lettings, rents and fees from several properties owned by the Council. Two of the major sources of income are The Pebbles and the Town Hall. The Pebbles houses the library run by KCC while the Town Hall is the centre for administration, housing not only the Town Council but the Citizens Advice Bureau, Tourist Information Centre and the Register for Births and Deaths. In 1995 it was approved as premises for weddings. With its elegant Assembly Hall for hire, it provides a setting for many eirtertainmentJ. The Council, which employs a Town Clerk, Assistant Town Clerk and five other pe$ons, is responsible for the mainteirance and improvement of the properties it owns, together with the recreation grounds and East Cross Gardens.

As an indication of the duties and responsibilities undertaken by the three levels of local authority in our area, the actual gross expenditure by each in the year 1994/gs was as follows:

Kent County Cotrncil f 1,334,185,000 (includes police 9169,620,000 and social services €233,155,000) Ashford Borough Council f25,355,476 (includes f,14,899,537 on housing revenue account) Tenterden Town Council f,l58,011 3. EDUCATION, RELTGION, SPTORT, CULTI]RAL AI\D SOCTAL ACTMTTES Education

Tenterden has a long history of education and during its development has seen many institutions come and go. In 1521, the Tenterde,n Grammar School was built and remained open until 1812. The education of childrren in the town was taken up by the National Society with the first National School being built in 1843 in Church Road. In t949, Homewood School opened and all the pupils of secondary age were transferred leaving the National School for junior and infant pupils. In time, the buildings in Church Road were not adequate sn new sites were developed in Recreation Road for the juniors ( primary age ) in 1957 and Infants ( lower primary ) in 1973. St.Michaels Church of England Primary School was opened in 1863 following a mqior effort by the village citizens led by the Reverend Seaman Curteis Tress Beale. Homewood House and the surrounding fifty acres were sold to Kent County Council n 1947 by Lady Drury with the specific request that it be used as a school - hence Homewood School came into being. During the war, the house had been used by the army and as a result many of the outbuildings then built were initially used as classrooms.

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The Mansion, Homewood &hool The private education sector has also had a wide and chequered history in the area. The Asheton School had a brief history from 1918 - 1930 serving as a small boarding school for boys in the six to eighteen age range. Gatesdene School opened in the early 1920s as a boarding school for guls but survived only until the early 1930s. Other private schools that developed and closed during this time included the Tenterden Girls' School. Penderel School was opened in 1918 and survived very successfully until the early 1970s. Nursery and himary Education There are no Local Authority nursery schools in the Tenterden area. There are, however, four commercial units:

Nursery Schools Old School House Montessori: Glebe Hall, Church Road, Tenterden. Headstart' gmallhythe Road, Tenterde,lr. Old School House: The Drill Hall, Church Road, Tenterden Busy Bees: The Methodist Church Hall, Tenterden

Primary Education

There are three Local Education Authority schools for primary education up to the age of eleven:

Primery Schools o St.Michael's Church of England Primary: Ashford Road, St.Michael's, Tenterden. o Tenterden County Infant Primary: Recreation Ground Road Tenterden. o Tenterden Church of England Junior: Recreation Ground Road, Te,nterden. Secondary Education There are no Local Education Authority secondary schools in the area. There is, however, one large secondary school that is funded directly from the Department for Education and Employment, Homewood school and Sixth f,'orn College, Ashford Road" Tenterden. This mixed comprehensive school has been grant maintained since 1992, and educates students between the ages of eleven and nineteen. It has a catchment area that encompasses the local area and reaches as far as and the border to the south, Ashford and its suburbs to the east, to the north and Rolvenden, Benenden and Hawkhurst to the west. Today the school serves over 1400 students from the surrounding area with some 240 students in the Sixth Form. Adult Education

The major centre for adult education is Tenterden Adult Education Centre, Homewood School and Sixth A wide range of classes are held during weekday ev Form College, Ashford Roa4 Tenterden. whilst 80% sessions and at the weekend. These classes range from the of respondents to the Questionnaire opted for traditional recreative classes of ballroom dancing to the latest up to date processing Tenterden schools to afford facilities to the word courses using sophisticated computers. In addition, there courses commtmity, only l0% at present attend classes. are which allow students to acquire further qualifications In addition to these formal institutions, there are a both GCSE and Advanced Level. The centre also provides number of other "education" related activities that classes for "female retumees" for mothers who are operate in the Tenterden area such as the "Adult wishing to return to the workplace having had children. Literacy Group" held in the main library every centre also facilitates workshops for a variety of activities Tuesday evening such as Dance. Religion

Tenterden is well served by a variety of places of worship representing a broad range of denominations. The church of st.Mildred is synonymous with the skyline Tenterden. Places of Worship of Built in the late twelfth century, it was named after Mildred, Abbess of Minster-in-Thanet. over the Jireh Chapel, Ashford Road, St Michaels. centuries the church was added to, but by the St. Andrew's Roman Catholic Chtrrch, Ashford Road, Tenterden. middle of the nineteenth century the building structure required St. John The Baptist, Smallhythe. a complete restoration. In 1899, the screen, choir stalls, pulpit and lectenr St Mary's Church, Reading Street. were added. A new vestry and gallery beneath St Michaels and All Angels Parish Church, the famous tower were added in 1980 in commemoration of the eight hundredth Ashford Road, St.Michaels. anniversary of the foundation of the church. St. Mildred's Parish church, High Street, Tenterden. The tower, which is built of marble, is famous and frequently Tenterden Baptist Church (Zion ), High Street, Tenterden. visited. It is a testament to first class engineering in the mid Tenterden Methodist Church, High Street, Tenterden. 1400s. From the top of the tower, visitors can Tenterden Salvation Army, Coombe Lane, Tenterden. gain a clear view of the srurounding coturtryside, the layout of the town Tenterden Unitarian Church, Ashford Road, Tenterden. and on a good day can see the coast of both England and Trinity Baptist church, Ashford Road, Tenterden. France. In common with many other churches, the tower was often used to support a hacon that could be seen from miles around in times of difficulty and celebration. Moreover, the tower also served as a navigation point for ships on the River Rother. The Baptist Church had its origtns n 1767 when a small cottage offthe High Street was used for sendces. The first Zion Baptist Church was built in 1835. The Unitarian Church was developed on the site of the Prcsbyterian Church *Meeting foundcd ia 16f)2 by the Revereird Hawe. The first House" was built in 1695 and rebuilt ln1746. The parish church of St.Michaels was completed in 1863 and was built in tandem with the then village school. q

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Sport The Tenterden area has several long established sporting clubs. For instance, the earliest known reference to the Cricket Club dates back to 1755, and the present club site was established in 1887. Tenterden Football Club was formed in the 1890s and was a founder member of the Weald of Kent League. The Golf Club was established in 1905 as a nine hole course but now has a full eighteen holes that run over a very challenglng course. rn 1908, the Bowls Club was established and members used the green behind the White Lion Hotel. In the early 1960s, the club moved to a ne\il green on the Recreation Ground. Other, more obscure, sports clubs were formed during last St Michaels and All Angels Parish Church, St Michaels, and St Michaels School the century such as the Tenterden Quoit Club and the Tenterden Goal Rtrnning Club but, alas, these have now faded into the mists. Today, there are a number of major sporting clubs in the Tenterden area that cater for a wide range of interests:

Sporting Clubs o Horse Riding: Home Fam, Ingleden Park, Tenterden. o Homewood Badminton Club: c/o St.Michaels Village Hall o St.Michaels Football Club: St Michaels Recreation Ground o Smallhythe Cricket Club: Smallhythe Road, Tenterden. r Tenterden Cycling Club: c/o 7 Ashford Road o Tenterden Golf Club: Woodchurch Road, Tenterden. o Tenterden Bowls Club: Recreation Ground Road, Tenterden. o Tenterden Town Football Club: Tenterden Recreation Ground o Tenterden Cricket Club: Morghew Park, Smallhythe Road, Tenterden. o Tenterden Short Mat Bowls Club: c/o Tenterden Club, Church Road, Tenterden. o Tenterden Swords Fencing Club: c/o Seymour House, Shoreham Lane, St Michaels o Tenterden Swimming Club: Leisure Centre, Recreation Ground Road, Tenterden. o The Leisure Centre also provides a wide range of other sporting activities from basic fitness to aerobics, weight training to squash and tennis - based on the Recreation Ground Road site.

Social Clubs and Societies In the early stages of this centu4r, Tenterden developed a wide range of clubs that were concemed with entertainment. "The Cheerios" were formed after the First World War and specialised in concert parties. A Music Society and the Operatic Group and the Dramatic Society were very active in the town. In 1958, the Tenterden Players and the Maskers Theatre Group amalgamated to form the present day Tenterden Operatic & Dramatic Society (TODS) that still performs up to three shows a year at the Town Hall.

At one time, Tenterden had its own cinema. Built tn 1912, the "Electric Palace" proved to be a great success. It was closed in 1937 and shortly afterwards a new "Embassy''cinema opened in the High Street. Alas, because of the rise in popularity of television and the economic pressures of the market place, the cinema closed and is currently in use as a supennarket. It is interesting to note that the most popular entertainment suggestion to emerge from the analysis of written responses to the Questionnaire is the cinema.

10 At one time Tenterden even had its own theatre, built on to the Eight Bells Public House tn 1794, but this too closed down many years ago. The town can also count the famous actress amongst its citizens. She lived in Smallhythe until her death in 1928. Her home is now a museum and every srunmer the Ellen Terry Theatre Club performs an op€,tr air play in her memory.

Today, clubs and societies flourish reflecting the diversity of involvement of the community at different ages and in different interest groups, of which the-following is a representative selection:

Clubs and Societies o Black and White Club: c/o Eight Bells Public House, High Sheet, Tenterden. o British Red Cross : Tenterden Group: Hall, Tenterden . Folk Club: c/o Eight Bells Public House, High Street, Tenterden o French Parent and Children Group: clo 84, High Sheet, Tenterden. . Gingerbread Group: c/o Church Hall, Church Road, Tenterden o Health and Beauty Exercise Club: c/o Drill Hall, Church Road, Tenterden. o Junior Happy Hippo Club: c/o Tenterden Irisure Centne. o Salvation Army Home League for Ladies: Salvation Army Hall, Coombe Lane, Teirterden o St.John's Ambulance Brigade: Beachy Path" Danemore, Tenterden. o St.Michaels Mother and Toddler Group: St.Michaels Village Hall o St.Michaels Women's Institute: c/o Church Hall, St, Michaels. o Tenterden Choral Society: c/o School Hall, Recreation Ground Road, Tenterden. o Tenterden Club @ridge, Exercise, Step-Aerobics, Yoga): Church Hall, Church Road, Tenterden. o Tenterden and District Local History Society: c/o School Hall, Recreation Road, Tenterden. r Tenterden Footpaths Group: c/o I Hunt Close, Teirterden. o Tenterden Active Retirement Association: c/o Clephanden, Woodchurch Road, Tenterden. o Tenterden Glebe Women's Institute: Church Hall, Church Road, Tenterden. r Tenterden Horticultural Society: c/o Weald View, Shoreham Lane, St Michaels o Teirterden Lions Club: The Old Granary, Pix's Lane, Rolvenden. o Tenterden Probus Club: c/o The Vine, High Street, Tenterden. o Tenterden Rotary Club: c/o The Vine, High Stnee! Tenterden. o Tenterden & District Residents' Association: c/o The Secretar5r, 51, High Street, Tenterdon. r Tenterden Trusf c/o The Secretary, 32, Beacon Oak Road, Tenterden r Tenterden Operatic and fhama Society: c/o Town Hdl, High Street, Tenterden. r Tenterden Parent and Toddler's Group: c/o Methodist Church Meeting Hall. o Tenterden Parish Church ( St.Mildred's): Toddler Group : c/o Church Hall , Church Road, Tenterden. o Tenterden Women's Institute: c/o Church Hall, Church Road, Tenterden. o Weald of Kent Art Club: c/o Methodist Church, High Street, Tenterden.

4.8. Does Tenterden need a local Conrmunity/Arts Centre with Cubs, Guides, catering facilities and full time Venture Scouts and Youth Clubs staff ? o lst Tenterden Guide Company: clo Tenterden Club, Church Road, Tenterden o Tenterden I St.Michaels Cub Pack: c/o Scout Hall, Tenterden. o Tenterden Red Arrows Scout Troop: Scout Hall, Tenterden. No 32.17o/o . Tenterden Venture Scouts: c/o Scout Hall, Tenterden. o Tenterden Beaver Colony: c/o Scout Hall, Tenterden. o Wanderers Cub Pack: c/o Scout Hall, Tenterden. o Tenterden Youth Club: c/o Highbury Hall, Tenterden

Responses

11 4. TRANSFORT AIID COMMTJMCATIONS Roads and Paving

Roman roads in Kent connected to , which in Roman times was on the coast of the Rother estuary, and to Rochester by way of Watling Street. A road from Rochester through Maidstone, Staplehurst, , and Battle to was built, no doubt influenced by the need to develop the iron working industry in the Battle-Hastings area. This framework was criss-crossed by a road through and to Lympne and more significantly for the Tenterden area, by that road which left the Hastings road at Hemsted and ran north of Tenterden, past St Michaels Church and on to Kingsnorth through Ashford to Canterbury. Two branch roads west of Tenterden connected it to the then coastline of the Rother estuary, and it is of interest to note that the westem branch followed the route of what is now Chennell Park Road. The Roman development of the iron industry led to the constnrction of roads of local rather than strategic significance tlroughout the Weald; these were often built with cinder or ironstone slag produced by the industry, the use of which has greatly assisted archaeologists in tracing roads otheru'ise lost by lack of maintenance after the Romans left.

A greater influence on road pattems throughout the Weald was exerted by the activities of the Jutes between the 5th and l4th centuries AD and their scattered settlements of individual small hamlets. The driving of animals into the forest commons for fodder, and the gradual but limited increase in the size of settlements occasioned by the wool trade, resulted in a diffrrse system of forest droves supplementing the old iron roads and the establishment of a few markets, of which Tenterden was one. Here, the principal droves were through Woodchurch, Appledore and Rolvenden, and the Town probably owed its wide High Street to the convergence of these droves. The effect of shipbuilding in Smallhythe and Reading Street and the development of the iron industry, which by the middle of the l6th century saw shipments of iron from the Rother, also had its effect. So did the great storms of the latter part of the 13th century which moved the coastline South between Lympne "fnis and Hastings, thus forming Romney Marshes as we know them. increased the importance of Rye as a trading port, though there was no good road between Tenterden and Rye, or indeed Tenterden and Smallhythe, until much later. The development of the woollen industry into cloth making - by outworking in the Wealden hamlets - and the marketing of the cloth in meant that roads became more important. It was not until the late l6th century that the responsibility for highways maintenance was placed upon Parishes and surveyors were then appointed to oversee this function. Locally, as in most other places, this officer was appointed annually and was unsurprisingly not well qualified technically for his duties. It was not until 1770 that a more permanent appointment was made in Tenterden.

Prior to this, at the turn of the century, tunrpiking was put into practice, whereby fees were charged for the passage of traffic in retum for which the fiznchisee undertook maintenance of the road. It was not however urfiil1762 that immediate benefit to Tenterden was felt by the completion of the tunrpike between and Rye and paving of the High Street as part of the Cranbrook to tumpike.

Nevertheless, despite the diffrculties arising from the state of the roads towards the end of the lTth century, a weekly carrier ran from Tenterden to Maidstone and on to London. This service was primarily forthe transport of trade goods but over the years demand built up for personal travel. Towards the end of the lSth century there was a weekly coach to Maidstone with a connection to London. During the first half of the lgth century this service built up to thrice weekly but gradually fell back under competition from the railways. Teirterden is today located along the A28 which runs easVwest and forms the High Street. The community is linked to the motorway network to the north, via the A274, eveirtually joining the M20 at junction 8 and via the A28 to the south, linking with the M20 at junctions 9 and l0 nearto Ashford. This is the main route to the coastal ports and the Channel Tunnel. The map below shows these main routes clearly.

There are just over 40km of roads within Tenterden and dishict. The most recent count of traffic on these roads (which took place on 20th May 1993) observed a two way flow of 8800 vehicles between 0700 and 1900 hours on the A28 (High Street). This implies an annual avil?rge weekday traffic volume (over 24 hours) of around 10,000 vehicles. It is understood that rec€nt evide,nce points to a figure of about 11,000 vehicles per day, but data is not readily available.

t2 Main Routes from Tenterden

A: Ashford Channel TunneI S.' Seuenoaks M: Maidstone T: Tbnhridge Tw: Thnbridge WelIs H: Ilastings R; Rye Road t F: }FFFI.FI.FFFFI 1996 D: RaiI 0 Miles 20 C: Canterbury 1,,,,1 " (not to exact scale)

Area Percentage of households owning cars

No car One car Two cars Thrw or more

Tenterden 23.50A 45.7o/o 24.6Yo 6.l%o

Ashford 2l.gyo 46.2yo 25.OYo 6.80

Kent 26.70 4.70 23.1o/o 5.40

Sonrce l99l Census

An indication of how Tenterden and district residents currently use their vehicles can be found from their response to question 86, which shows that about two thirds of respondents use their cars principally for leisure and shopping.

Over 55% of respondents to the Questionnaire consider traffic speeds are a problem in their area. There has been discussion in the past about safety and the need for traffic cahning measures in the High Street and elsewhere, ffid Shopping may be that, 32o/o it in the light of this response, the topic may need to be re-extmined in the next few years. kisure 33o/o The future needs of Tenterden and district are regularly considered by Kent County Council which produces Transporting children to school lcollege 7o/o strategic plans. These strategic plans include an assessment of primtry routes (A roads generally) and Transport to work I8o/o how these may need to be modified to meet the expected growth in traffic; areview of the need for bypasses; and a Business j ourneys l0o/o review of the secondary routes @ roads etc). It should be noted" however, that the M8 through Tenterden is 8.6 During the daytime, what do you use your vehicle for ? regarded as a secondary route. The possibillty of providirg ablpass for the town has 500 I 000 Responses been considered for a number of years and was included in the 1987 Transport Plan. At that time KCC did not

13 consider traffic within the area warranted a blpass, and that view seems to have been supported by the results of the Questionnaire, which shows opinion among respondents to be more or less equally divided. No No Opinion 5.01%o further consideration of a blpass for Tenterden is envisaged before the curre,lrt Transport Plan for Kent is due for revision in the year 2000. The need for a blpass will be indicated by changes to traffic volumes entering the area. KCC and Central Government engineers have made predictions of tnaffic growth. However, whether the predicted traffic growth happens in pnactice depends on many factors. Some of these factors may be, for example, changes in 8.5 Do traffic speeds canne a problem in Government transport policy, concem for the environment, changing taxation, the provision of viable altematives to the lorry and cff, the provision of car 500 n 1000 1500 parking, the expansion of the population, and changes to Kesponses the t)ape and number of industries.

Street lighting Street lighting was first installed as sas lamps in 1838 (see Public Utilities, Chapter 7). Nowadays, the roads of Tenterden are lit by 520 sheet lights. Highway, or main road, lighting is provided by the Kent County Council, whilst Ashford Borough Council provides stneet lighting. Mainteirance is by contracts zupervised by Ashford Borough Council. Parking

Over 57o/o of respondents consider that parking is well or reasonably regulated in the town and a significant majority of residents are not in favour of residents'-only parking schemes. The majority do not consider that on- street parking by non-residents causes problems. This view is not necessarily shared by residents in streets particularly affected. The existeirce of a substantial minority in favour of resideirts-only parking suggests the need for furlher investigation into the effect which such schemes would have in selected arreas.

The view of the general population, where over 507o of respondeirts indicate that parking facilities are adequate for their needs, appears at odds with the view of the business community, where over 36Yo consider exha parking would benefit their business. This difference in opinion is mirrored almost exactly when car parking charges are considere4 with over 5l% of the general population considering car parking charges reasonable wheireas 35o/o of the business community would like to see charges rcduc€d oreliminated.

Off-street parking facilities in Tenterden in February 1996

Recreation Ground Road car park 308 spaces Tenterden kisure Centre car park 157 spaces Bridewell I-ane car park 140 spaces Station Road car park 40 spaces

Ticket prices are based on 25p per hour for the first trro hours, rising to 90p for up to four hours. Daily ticket prices vary firom f,1.20 at Bridewell lane to f,5.00 elsewhere. Season tickets are available at Tenterdeir kisure Centre and Bridewell Lane on a 3, 6 or 12 monthly basis costing €45, f80 and f150 respectively, although this does not guaxant€e a parking place. A 12 month rcserved place in the Bridewell lane car park is available for f,385. Charges were enforced befireen Monday and Saturday only. However, this hes recently been reviewed and Sunday charges ar€ now being enforcod.Free on street parking is available in the High Stwt, although this is generally restricted to one hour. There are no residents-only parking schemes in operation in the Higb Street.

t4 Railways plans The first to build a railway to Tenterden were made in the 1850s. Tenterden was isolated in the middte of a liangle of main lines, namely London to Folkestone, Ashford to Hastings and to llastings. Tenterden's residents, business men and fanners were anxious for a link with the main line and between 1855 and 1895 no less than six schemes were plannd but none could attract sufficient financial backing to allow work to begln. The Rother Railway eventually opened on 26th March 1900 and ran from on the Hastings-Tonbridge line and terminated at Rolvenden Station. The line was extelded up the hill to Ttterden Town Station in 1903 and in 1905 a new section to Headcom was opened. So Tenterden residents now had a choice of stations on the main line. The railway made only very meagre profits initially, and road competition in the 1920s meant that from 1926 onwards the line made ever increasing losses. The railway struggled on until 1939 when the outbrreak of war made it an important secondary route to the coast.

The war yeani saw traffic soar as materials were diverted to the Tenterden line when the main lines were damaged by bombing. In 1948 the railway was nationalised and became part of British Railways. The new management would have liked to close the line immediately but to do so would have been politically unacceptable. Reluctantly, therefore, improvements were made including relaying the track but receipts continued to fall. The line closed to passengers in January 1954, and the Tenterden to Headcom section was lifted. At the time, Tenterden was the largest town in England without a passenger railway service! The Robertsbridge to Tenterden section remained open for goods traffic and occasional hop-pickers' specials until 196l when that too was closed. Rail provision for Tenterrden is now very much as it was in the 1850s. Improved combined roadAail links however have made it possible to say that Tenterrden is approximately l% hours from central I-ondon (via Headcom) and, 2% hours from Paris (via the Eurostar Service from Ashford Intemational Station).

Plans for a new high speed rail link betweeir the Channel Tunnel and Iondon via Ashford are currently being findis€d. However, it is not elrtinely clear how this will affect the joumey times for residents of Tenterdelr. It is probable that they will have reasonable access to a Trans-European network of high speed rail senrices via Ashford Intemational Station. Bus Senices

Bus timetables are printed in the monthly "Whafs on" classified paper or dctails can be found at sone bus stops. An indication of current fare costs is the f2.45 single fare for the approximately ten mile joumey from Tenterrden to Headcom.

Route Route Code Tenterden - Headconr - Maidstone t2 Tenterden - Rolvenden - Cranbrook - Trmbridge Wells 297 Tenterden - Ashford 29s Tenterden - Rolvenden - Hawkillrrst 293,292 Tenterden - Ashford - Cantertury 400 - 4u Tenterde,n - Rolvenden - Wittersham 400 Tenterden - Benenden - Hawkhurst 292/299 Tenterden - Appledore - Rye 293 Tenterden- Rolve,lrden-Benenden etc. 293 Tenterden - Smallhythe - Rye 312 Tenterden - Benenden Hospital 299 (Sat only)

The majority of the population consider that the bus service p,ovided is a@uate for their needs. The writer is unaware of any plans for upgnding the serrdce to provi& more ftequeirt connections to trains and other bus routes.

Taxis

Tenter&n has only one llackney Carrirage plate and a taxi rank outside the White Lion . There is, bowever, a proposal to move the rank to the end of Sayers Lane. A large majority of respondeirts considcr{re current level of

15 taxi provision is adequate for their needs. In addition, there are a number of private car hire firms which serve the Tenterdeir area. Footways & Bridlewnys Tenterden has a large network of footpaths and rights of way which are maintained by a combination of voluntary labour, through the Tenterdeir Footpaths Group and KCC employees. A map indicating the dodicated rights of way is maintained by KCC and a copy is on public display in the High Strreet next to the I-o-Cost Supermarket. Although slightly under half the respondents to the Questionnaire considered pavements were well maintained elmost two out of three did not use local footpaths and bridleways, the majority citing lack of maintenance and overgrown vegetation as the reasons. It is probable that footpams ane now in a better condition than they were twenty years ago but the results of the Questionnaire indicate that resideNrts still consider there is room for improvement. Cycling

Although there has been a rece,nt resurgence in interest for cycling, Tenterden is at preseirt poorly equipped to suit cyclists' needs. There are no cycle ways, cycle tracks, cycle rcutes or cycle lanes in the district and no provision for cycle parking in the town ceNrtre.

There have been discussions about the possibility of providing a cycle track on the line of the old railway betrveen St Michaels and Tenterden but it is unclear whefher this proposal will come to fruition. Ashford Borough Council have plans for a cycle network in Ashford. However, it is not clear whether a similar facility will be made available in Tenterdeir and St Michaels. Communications Media Tenterden and district is well served by a variety of local newspopoffi, local radio and regional TV stations. The Questionnaire concemed itself only with local

1 600 newspapers and the availability of local infonnation. Reasonable Local newspapers are listed in the table below with 55,30/o I 400 their relevant publication day where known. The Questionnaire reveals that 73% of respondents read a 8.2 What are your views on the 1200 weekly paper regularly and their needs seem availability of information about local what is going on in the Tenterden well catered for by the titles noted in the table. 73% a e I 000 o area ? of respondents also consider the availability of -h o a information in the Tenterden area is reasonable or q) 800 & god, as illustrated by the chart r€,presentation of the Good results of question 82. 600 17.7o/o

400 No Opinion 7.60/o 200

0

Title of Local Newspaper Frequency Cost Day of Publication ('Tenterden & Weald' & 'Ashford' ) Weekly 35p Thtrnday Courier (Weald) Weekly 3op Fridav Kent Extra Weekly Free Wednesday Ad Scene Weekly Free Saturday What's on in Tenterden and the Weald Monthly Free lOth Approx Kent Messenger(' Weald' & 'Marsh' editions) Weekly 4op Fridav Fridav Ad Weekly Free Ihursdav Just Ads Monthly Free

l6 t. HousrNG, HEALTH SERyTCES AI\D SOCTAL SER\rTCES

Housing

The 1991 Census indicated that the Tenterden population was then 7005, and the total number of households with residents in the four Tenterden wards was 2939. Of these resideirces, 390 are owned by Ashford Borough Council and 81 by Housing Associations. There are tbrce Housing Associations in the Tenterden area - Downland HA, Raglan IIA and Sanctuary HA. Housing Associations provide lower cost homes for local needs by means of low interest govemmeNrt finance, and accessibility to low cost land not otherwise available for residential building.

Population Change in Tenterden l95l to 1991 Year Population Year Population 1951 4247 l98 t 62tt

1961 4948 l99l 7005 t97 I s930

Source: Census 195 l-1991

Since 1991 a considerable number of houses have been built and the population will have increased proportionally.

The individual ward populations in l99l are given in the following table: Tenterden Ward Populations

Area Population Nrrmber of Households rvith Residents

Tenterden East 1778 805

Tenterden St Michaels 2222 860

Tenterden South-East 1667 688

Tenterden West 1338 586

Tenterden total 7005 2939

Source: l99l Cenzus

Sheltered housing schemes in Tenterden run by Ashford Borough Council comprise Danemore, Beachy Path, with a total of 40 residences, and Little Hill, St Michaels, with 35 residences. Both schemes include bungalows and flats. Abbeyfield in Ashford Road (managed by the Abbeyfreld charity) provides bedsit accommodation and meals for 8 elderly residents. The term "shelter€d" indicates warden assisted accommodation; the term "mobility'' applies to residences specially adapted for disabled people.The following table analyses the tlpe and ownership of housing in the non-private sector:

Non- Private Sector Housing

Property type Council owned Housing Association owned

4 bed houses

3 bed houses t23 l0

3 bed flats

3 bed Sungalows

3 bed bungalows (mobility) I

2 bed houses 9l 5

2bed flats 43 34

t7 Non- Private Sector Housing(contd)

Property type Council owned Housing Association owned

2bed bungalows T4

2 bed bungalows (mobility)

2 bed flats (sheltered)

I bed flats 36 l5

I bed bungalows (sheltered) 8 I bed bungalows 3l l3

I bed flats (sheltered) 8

I bed bungalows (mobility) 4

Bedsits

Bedsits (sheltered) 50

Total 390 8l

Source: Ashford B C

The remainng 2460 or so hones are assumed to be owner occupied or re,nted from private o$'ners or property companies. This group includes the private developmeirts for the elderly at The Cobs and Cedar Cour-t, near West Cross. Of these, Cedar Court is warden managed. The following tables grve up to date information on numbers and prices of new houses built in Tenterdeir in recent years and compares them with similar figures for Ashford. New Homes built in Tenterden and Ashford f993-1995 Area Year (April to April) 1992-1993 t993-1994 t994-1995 Tenterden t4 l8 l9 Ashford Boroush 323 273 43t Source: Kcc/Ashford BC

f995 Average Price/Ilouse Size

Area I Bedroom 2 Bedroom 3 Bedroom 4 Bedroom Tenterden €50,000 f79,000 985,000 t 139,475 St Michaels €46,000 f65,500 879,950 €99.950 Other Rural Areas f43,000 f,65,500 992,000 €135,000 Ashford Urban Area f34,995 84/',995 €54,000 €95,000 Source: Ashford BC

643 Questionnaire respondents, o surprisingly high 33% of all respondents, indicated that they wished to move 300 Price 44.63orc home but could not. Nearly 45% of them were D.3 If you wish to move but prevented by housing prices and 26% by lack of cannot 250 - it is because of suitable housing to buy. Nearly 30% cited lack of either local authority housing or other local rented accommodation. t ack of suitable 200 housing to buy The Questionnaire response to questions D l, D2 and D3 a 25.97o/o q) a indicate that around 6.5oh of the population are h- t ack of local rented 150 htI accommodation registered disabled. While over 83% of respondents q)o t ack of t ocal & Authority l4'l5o/o thought that facilities for the disabled in Tenterden were housing 15.24o/o l/ either good, reasonable or they had no opinion, it should 100 // be noted that most of these responses were from homes with no disabled person"in the household.

Given the high response to the Questionnaire, it seems reasonable to assume that about one third of

18 Tenterden's population is of retirement age, one fifth of school age or less and just over half are of working age. An assessment of occupancy rate of dwellings can be made by dividing the response rates in the Household section of the Questionnaire , i.e. 4,549/2, 150 : 2. I 6 persons per dwelling. A high percentage of properties are either owner occupied or council oumed rented. This is reflected in the wide range of amenities in the dwellings, though there is still scope for improvemeirt in energy saving features. It is somewhat surprising to find that there af,e over one hundred households still not to th" public sewers (including some newly built houses!), but also noteworthy that, whilst about 37o"ooo""t"d do not nave a U":tn installe4 ten times as many have both a bath and a separate shower room. There is room for improverneirt in energy conservation, where alnost a quarter of dwellings have no loft insulation and almost threequarters lack cavity wall insulation. Health seryices Overall Structure

On April lst, 1996 a new East Kent Health Authority was formed. The new authority was created by the merger of the previous East Kent Health Authority, who traditionally purchased hospital and community health services, and the previous Family Health Services Authority, which had be€n responsible for family ioctors, dentists, pharmacists and opticians. For the first time all health services in East Kent - hospital, community health services, GPs, pharmacists, dentists and opticians - are the responsibility o1: n 5ingle organisation. It is claimed that this will allow greater co-ordination of all health services across East Kent, reduce bureaucracy, and make it easier for local people and those working within the NHS to know who to talk to about problems and health service developments. Tenterden and District Surgeries:

Ivy Court Surgery, Recreation Ground Roa4 Te,lrterden, TN30 6RB Branches at: Wittersham - the Old School House, The Street, Wittersham. Rolvenden - 60a High Street, Rolvend€n. Opening Hours:

hy Court Surgery Dispensary Mon, Tue, Thu, Fri, 8.30am - 6.0opm Mon - Fri, 9.00am - 6.00pm Wed, 7.30am - 6.00pm; Sat, l.00pm Sat, 9.00am - 1.00pm lYittersham: Mon 3.00pm; wed 12.00 noon; Fri 10.15-l l.l5 sisters clinic

Rolvenden: Tue I l.l5am -l2.llam, Thur 8.30am - 10.00am, Fri 9.00am - l0.00am Sisters Clinic Urgent calls out of houre: 01580 763666 (answerphone directions for contacting the duty doctor)

There are 6 GPs in the practice, 5 of whom are partners. There is also a practice manager and a fund holding manager. Since 1993 Ivy Court has been a fund holding practice, able to decide which hospitals and specialists to use for patients, to negotiate contracts and charges with hospital trusts, and to authorise East Ke6t Health Authority expenditure for the purpose.

Special Clinics: Well ManAMell Woman; Smoking Cessation; Diabetic; Asthma; Dietician; HRT; Cryotherapy; Anti-coagulant.

Other services: Health check-over Matenrrty; Family Planniog; Well Child; Children Immtrnisation; Travel and general innoculations; minor surgery. NHS Hospitals:

NHS Hospitals mostly used for Ily Court Surgery referrals: The William Hanrey Hospital, Kennington Road, Ashford. Ashford Hospital, Kings Avenue, Ashford. Maidstone Hospi tal, Hermi tage Lane, Maidstone. Kent & Sussex Hospital, Mt Ephraim, Tunbridge Wells.

The Conquest Hospital, The Ridge, St Leonards-on-Sea, Ha'stings. l9 Pembury Hospital, Pembury. Kent & Canterbury Hospital, EthelH Roa4 Canterbury. Buckland Hospital, Coombe Valley Roa4 Dover. NHS Community Hospital: West View Hospital, Plummer Lane, Tenterden. Independent llospitals:

Benenden Hospital, Goddards Green, Benenden.

BLJPA St Saviour's Hospital, Seabrook Roa4 Hythe. Other NHS medical services (district nursirg, maternity services, chiropody, physiotherapy, health visiting) are provided by the South Kent Community Health Care NHS Trust (SKCII) with offices and facilities at West View Hospital and the East Cross Clinic, Recreation Ground Road. District Nursing: Medical care in the home is provided by district nunrcs employed by the SKCH Trust. There are three district nurses, two full time and one part time. Services are obtained by referral from Ivy Court GPs or by hospitals following hospital treatueirt. Maternity Services: Pre- and post-natal advice and treatment from the East Cross Clinic of SKCH Trust following referral by Ivy Court GPs. Chiropody Services: Available on NHS for particular categories such as the elderly or diabetics. Referral by lvy Court GPs. Physiotherapy: Available on NHS from West View Hospital following referral by Ity Court GPs. Fee paying senrice also available from physiotherapist based at Ivy Court Surgery. Health Visiting Senices: These support and educatd parents in the care of young children, deal with minorploblems, advise on feeding and parenting skills Administered by East Cross Clinic, Recreation Ground Road. NHS Dentistry Sewices: There is no NHS dentistry available from a Tenterden practice. The nearest NHS service is provided by Julia Easton, High Street, . Some local dentists provide NHS treatmelrt for children. Private Dentistry: . K E Postans & Associates, 6, East Cross, Tenterdeir . Woodbury Dental Surgery, 149, Higb Street, Tenterden Private Chiropody: o Richard Boxall & Associates, Station Roa4 Tenterden o Chiropody Clinic, 5, Ashford Roa4 Tenterden

. S J Ferguson, 2, St Benets Court, Tenterden Private Osteopathy: o W F Ferguson, 2, St Benets Court, Te,lrterden o John H Stevens, The Coach House Clinic, 155, High Street, Tenterden o Stuart Hoa4 Finchden Barn, Appledore Roa4 Tenterdeir

20 Pharmacies

o Boots Chemists Ltd.l, Eastwell, Tenterde,n

o Co-op Chemists LtA,35, High Stneet, Teirterden . Ivy Court Surgery Dispensary, Recreation Ground Roa4 Tenterden . Paydens,60, High Street, Tenterden Opticians . F A Bateman Lt472, High Street, Tenterdeir

o Wilson, Wilson & llancock,T,}Iigh Street, Teirterdeir

Public Opinion. Questionnaire responses to the question D.4 "how do you rate the following services?" indicate a good rating for health related senrices. If the responses indicating "g*d" or "reasonable" are assumed to indicate"satisfactory" and the reqnnses'boot'' indicate unsatisfactory, the senrices can be rated as follows:

Satisfactory Unsatisfactory

Hospital 93.5o/o 6.s% Doctor 94.906 5.106 Dentist 83.90 16.lVo District nurse 96.60h 3.4Vo Health visitor 94.7% 5.30h Chemist gg.goh 1.20 Ambulance gg.00A l.OVo Maternity care 88.4% 1l.6Vo Chiropody 88.7% rr.30 Optician 93.8Yo 6.z%o Loan medical equipment 99.l%o 0.go

SOCIAL SER\rICES KCC's Social Services Department provides a wide range of care senrices for childrelr and families, elderly people and people with disabilities throughout Keirt. Tenterden is in the South East Kent Area and its senrices are administered by the the Local Office for the Ashford area at Swanton House, Elwick Roa4 Ashford. They offer senrices and suprport to ease the strain when people arre unable to cope unassisted wrt\ for example, a sudden temporary crisis or a long term family problem. Groups of people who can be helped include:

o Children and their families Many of the services needed are provided directly by the Social Services department. Others are provided on behalf o Elderly people of Social Services by private, voluntary and other agencies o People with a physical disability who are better equlpped for certain types of care, ild who o People with a learning have contracts for such services with Social Services. disability o People with a mental health problem

Elderly pcople receiving home care ere ofrered: o home helps o day care o personal carc o respite care o meals

Where home carre is no longerpossible, Social Services can assist in finding suitable resideirtial or nursing accommodation. These may be residential or nursing homes administered by Social Senrices or private homes contactcd by Social Serrrices.

2t 160

140

D.7 What are your views on the service 120 provided by Home Helps ? Children and families. Social Services have a legal duty to protect children and have authority to: 100 o arrange court protection and supervise care U) q) o U) arrange fostering and adoption E80 o support children and young people in residential oEL e & care 60 o register and inspect day and residential senrices

40

20

To help people with disabilities to live as independently as possible within the community, Social Services offec . personal care . aids and equipment . adaptations to the home r tnaining in social and occupational skills

Resources within Tenterden Social Services maintained residential homes: The Lindens, Ashford Road, is an example of a *linked service centre" residential home for the elderly, providing all available services under one roof.

Private residential homes contracted by Social Services are Breton Court, Grange Roa4 St Michaels; Acacia House Rest and Nursing Home, Ashford Roa4 St Michaels; Tenterden & District Nursing Home, BiddeNdeNr Road" Tenterden.

I)anemore, Beachy Pat\ with 45 residences and Little Hill, St Michaels with 35 residences, are owned by Ashford Borough Council, and offer sheltered accommodation, both flats and bungalows, usually following referral by Social Services. The Tenterden and District Day Centre, Church Roa4 Tenterden, provides day care places on behalf of Social Services for the elderly and physically disabled. The Age Concern Helping Hands home help service is operated from an office in Tenterdeir Day Centre. The service is contracted by Social Services.

For further information, contact KCC Social Senrices Department Swanton House Elwick Road, Ashford Kent, TN23 lNP

22 6. EMERGENCYSERVICES Police Tenterden policing is part of the new Weald Area, which consists of the former Ashford Area together with some parishes from Tunbridge Wells and Shepway. Police Response Time Targets

The Senior Officer with responsibility for Tenterden is based at Response time targets for Emergency Cranbrook Police Station. Calls: 20 minutes in rural locations; 10 minutes in trrban locations. Telephone The Tenterden Beat Officer is based at Tenterden Police Station, Nnmbers: Urgent calls,ring 999 regardless Oaks Roa4 Tenterden. This officer also works from Cranbrook of location. Non-urgent calls, ring Police Station. Ashford Police Station. Person or Police Station required should be requested. Tenterden's two Parish Constables are based at Tenterden Police Station, Oaks Roa4 Tenterden. In 1995 the rural response target was achieved in 97% of incidents, ild the Neighbourhood Watch: There are l8 Neighbourhood Watch tnban target in 94o/o. groups in the Tenterden area involving some 644 households with an average group size of 35. Fire Seruices No Opinion7.260/o Tenterden Fire service started in 1823 with a manual pump, now in Tenterden Museum. In 1971, it moved Poor from its base at the top of Station Road to its present 36.12o/o location in St. Michaels. Tenterden and district served Tenterden Fire Reasonable is by 34.74o/o Station, Ashford Ro?d, St Michaels, Tenterden. It is headed by a Station Commander, and forms part of Good 21.9o/o the South Division of Kent Fire Brigade.

D7-What are your views on Tenterden Fire Station resources the ser.vice provided by the Police ? I Fire appliance 400 gall. water tender Ladder, full complement of ladder equipment and rescue equipment o loo 2oo ooo 5oo 600 7oo 400 metres hose full complement of hand tools, portable pumps, "13$"r", electricity generators. The station responds to fires in the area bordered by Wittersham, , Bethersden, , Rolvenden and .

There are no full time staff. Tenterden operates a retained fire fighter system manned by 13 part time

No Opinion 37 .39o/o volunteers. All retained fire fighters carry electronic bleepers, and are on call 365 days per year on a duty D7 What are your views on the service shift system. On-duty fire fighters must report to fire provided by the Fire Service ? Poor 1.760/o station on receipt of bleeper signal. Off-duty fire fighters may report. A maximum of 6 form the crew. Fire calls are logged by the Control Centre, Maidstone, Reasonable 30.79o/o which decides on number and sources of fire appliances to attend. Good 30.05o/o Training sessions are held once per week for all retained fire fighters. Retained fire-fighters are trained to the same high standard as full time fire fighters. The team contains specialists in particular kinds of incidents, e.g. Responses automobile, farm ariimals, chemical, etc.

23 Ambulence Services Ambulance services for Tenterden are provided by Kent Ambulance NHS Trust, Coxheath, Maidstone, in collaboration with the Kent Air Ambulance Sendce. Resources:

. 17 main stations and 4 satellite stations within Kent. o 29 Accrdent and Emergency vehicles on duty 24 hours a day to serve Ke,nt, plus a further 16 A & E vehicles on duty during the day. o Support from Kent Air Ambulance 5 days per week (sec below). Co-ordination with the Air Ambulance is carried out by Kent Ambulance Control who have a direct link with the helicopter. o Many "specialisf'vehicles are available Monday to Friday for transporting nou-urgent cases to hospital, out- patient clinics, day hospitals, inter-hospital transfers etc, Vehicles are fitted with tail lifts for wheelchairs, some with stretcher facilities. There are mini-bus vehicles for walking case patients. o Hospital car service with volunteer drivers. Used mainly for out of county distance journeys requiring no medical aid on route.

. All Accident and Emergency ambulance crews are trained at H.Q. StaffDevelopment Centre with the latest equipment and techniques to a high standard of ambulance aid and resuscitation skills. Tenterden Sen'ice The Tenterden satellite ambulance station is based at West View Hospital. It is manned by a Paramedic Unit and is on line from 0800 to 2200. If absent on call, further cover is provided from surrounding areas (e.g. Cranbrook, Ashfor4 ). Emergency Response Standards: a) Vehicle is activated within 3 minutes of 999 call in 95% of cases. b) Response time (time to reach emergency site) must be 8 minutes or less tn50o/o of cases. c) Response time must be 19 minutes or less in95% of cases. For Tenterden emergencies, a journey of 15 miles to William Hawey hospital would take 15-20 minutes if emergency procedure is used. Otherwise, for non-emergency patients, up to 45 minutes depending on haffic and road conditions. Non - Emergency calls These are classified as urgent and non-urgent. Anbulance Control agree an admission time with the doctor concemed. Times within 2 hours are classified as urge,nt. Non-urgent cases require 48 hournotice. Kent Air Ambulance Kent Air Ambulance commeirced service in December 1989. Based at Rochester Airport, it responds to 999 calls, as requested by Kent Ambulance Control. It operates 8 hours per day, five days per week from Thursday/IMonday. Average response time is 7.5 minutes, average retum time 5.5 minutes, maximum speed 150 mph. KrqA is called out usually when the site of an incident is inaccessible to a land ambulance or its access would be The very first call for the Air Ambulance came delayed by traffic conditions. The minimum space from Tenterden. Well known resident Mavis required for safe landing is 30 metres. Hankinson was grateful to see it land at her farm The service is administered by Kent Air Ambulance soon after she had been knocked over and Trust, The Village Centre, High Street, Staplehurst, Kent. tranpled by cows. She was flown to hospital and believes the paftrmedic crew saved her life. Operating costs vary between f45,000 and f,60,000 per Since then, she has been a staunch supporter of month, financed entirely at present by charitable Kent Air Ambulance Trust. donations. Maintenance engineering is carried out by Medical Aviation Services.

24 7. PUBLTC UTTLTTTES-ELECTRTCTTY, GAS, WATER, SEWAGE, TELEpHOntE Electricity Elechicity was first brought to Tenterden n 1926 by the Weald Elechicity Supply Company, via a network through Benendeir and Rolvenden and thence to Tenterdeir and St. Michaels. This was reinforced in 1935 by a link with the Ashford Urban Dishict Council network, running from to Woodchurch and thence to Appledore Road in Tenterden. Increasing demand resulted in the 1948 constnrction of the preseNrt 33,000 volt circuits andthe Primary Substation at Bridewell Iane. Seeboard plc supplies electricity to Te,nterden, St. Michaels and surrounding rural areas via a 33,000 volt overhead line from Grid Substation, which is zupplied from a l32kv grid point which in hrm is fed from the 400kV National Grid system. The 33,000 volt line is brought in to the Tenterden Primary Substation located in Bridewell Lane. An alternative 33,000 volt line from llartley Grid Substation is also connected to the Bridewell lane Substation. In the eveirt of a failure in the Ruckinge supply the Substation automatically switches over to the llartley supply.

At Tenterdeir Primary Substation the 33,000 volt supply is converted to 6600 volts by two large transformers, each of which is capable of meeting the total demand from consumers in the Tenterden area. This provides an ample margin of capacit-y to meet expansion of demand. The 6600 volt sup'ply is connected to 38 ground mounted and 7 smallerpole mounted substations which supply normal mains voltage lines of 240 volts to about 3,000 customers,9oo/o of whom are domestic. Tente,rden Substation also zupplies surrounding rural arcas via a mixture of overhead lines and cables. The Seeboard Customer Cbarterpublishes ten Guaranteed Standaxds of Performance covering:

o Voltage problems o Replacement of Seeboard Main Fuse o Meter accuracy o Restoration of Electricity Supplies . Queries about bills . Providing anew supply o APPointments o Estimate for new or altered supply o Penalty palments o Planned intemrption to supply

The Charter provides for penalty palments to customers varying from 820 to f40 for domestic customers and f20 to f 100 for non-domestic customers. Enquiries to: Seeboard Office, Militry Road, Hythe, Kent CTzl 5DB Gas

The Tenterden and District Gas Company was formed in 1838 to supply gas to the Town. The company built a works in what subsequently became Gas Lane, eventually re-named Bridewell Lane. The gas works predated the railways and it is assumed that coal may have been brought by boat from Rye, thence by horse and cart to the Town. Records show that in 1898 there were 1000 customers, with an unknoum amount of sheet lamps. The Tenterden Town Guide of 1980 records that, in 1898, the rresidents of St Michaels complained that although they contributed to the lighting of Tenterden, they had none themselves. The Borough Council formed the St Michaels Acetylene Company and St Michaels bame the first place in the county to be lit by acetylene gas. The company was wound up in 1929. In 1908 it is reported that the Teirterden Corporation tried unsuccessfully to take over the Gas Company. Eventually the Company was taken over by South Eastem Gas Corporation in March 1937. Following nationalisation of the gas industry in 1949 the South Eastem Gas Corporation became part of the South Eastem Gas Board, which in tum became British Gas South Eastem following gas industry privatisation. The works continued until lst October 1951 with coal being supplied from Maidstone. Currently there are 3000 metres of medium pressure main pipeline sendng the town, with 6 medium to low pressnre governorc feeding 21363 metres of low pressure main pipeline.

There are approximately 2,400 domestic users and some 60* commercial premises, representing a daily load of 2,550 standard cubic metres per hour. It is not possible to state the proportion of customers on gas central heating, because many systems are installed by independent heating installers. As Tenterden is connected to the British Gas Medium Pressure Network, there exists a potential for growth in the area.

25 a

Water The first public water supplies to Tenterden were from East Well and West Wcll, serving each end of the town. The East Cross pump was eventually erected in 1864 to provide the eastem end of the town with an improved public water supply, and still stands on the comer of East Cross Gardens. Piped water was not available in most parts of the country 100 years ago. Hugh Roberts has noted "the deeds of most properties in Tenterden refer io the well or pump in the backyard, or to right of water from the neighbouring property". I32 years or, Tenterden water is supplied by Mid Kent Water plc, who provide 34 million gallons (150 million litres) daily to over half a million people in its distribution region. The water is taken from 100 wells ( and treated at 33 source stations and N and boreholes ,\i water treatment works. It is then distributed through a .^{t; network of 2,547 miles (4,100 kilometres) of water mains and 74 water towers and service reservoirs. It is estimated that Tenterden's share of this distribution is about 500,000 gallons daily. Tenterden w is located in Water Zone 310 (St. Michaels), an area which approximately extends east/west frOm \ to Frittenden and north/south from Sutton Valence to Newenden, serving an estimated population of about 15,000. tex Parishes either wholly or partially* within Zone 310 \,\ \-- ire: Biddenden*, Boughton Malherbe*, Frittenden*, Headcorn, *, Newenden*, Rolvenden*, \ Smarden, Sutton Valence, Tenterden, Lflcombe*.

Treatment works supplying Zone 3L0 are located at Bewl Bridge, Charing, , Maytham Farm and Wickling. Service reservoirs for Zone 310: Biddenden Reservoir, St. Michaels New Reservoir, St. Michaels Old Reservoir. Water quality is monitored by regular samples of water being taken at customers' taps and laboratory tested in three categories: Physico-chemical (nitrate, aluminium, pH etc.) Bacteriological - coliforms and other organisms.

Aesthetic - taste, colour, odour. the These tests cover some Z0 different substances or variables. In the period January to April 1995 none of test results exceeded the maximum Prescribed Concentration or Value (PCV). Most results show little variation between maximum and minimum (e.g. pH mtn7.9, max 8.1, mean 8.0), but a few such as ironn manganese and nitrates show wide variations about the average, although none exceed the PCV. Mid Kent Water plc claim to be the leading water supply company for water quality. Mid Kent Water plc issue a customer services leaflet "Drinking Water Qualrty: The Standards Explained", available from head office at High Street, " Kent ME6 5AH.

Sewage and Surface Water Drainage In the mid-1960s the old 1920s Tenterden combined sewer, which collected and disposed of both foul sewage and surface water, was replaced by separate surface water sewers and foul sewers. The old main sewer was confined to surface water-only, and a new foul sewer was laid in accordance with modem practice. The main foul sewer runs N/S along the western edge of St. Michaels built-up area and then swings south west on its way to the treatment works at Coldharbour Farrn. An E/W branch of the main sewer joins the N/S branch at a point under one of the frelds of Eastwell Farm. This BW branch is a 300mm diameter iron pipe, constnrcted in a heading at a depth of some l0 metres. This type of sewer, according to Southem Water, is'trnusual for a small town the size of Tenterden-. Former Town Mayor Henry Edwards recalls that the new main was laid teir feet from the old sewer and it passed through his Eastwell Farm land alongside the railway on its way to the sewage 26 treatment works at Coldharbour Farm, where the Council had undertaken far-sighted improvements to serve population increases up to 10,000 at the standards then required. Problems persisted with the se-wersi, however, and within a few years it was found necessary to undertake further work in the High Street, causing a public outcry. Most of the town is served by gravity sewers. There are a few pumping stations on the foul sewerage system. The sewage treatment works at Coldharbour Farm was designed with a capacrty suffrcient to serve a population of 10,000. Tenterden's current population (1996) is in the region of 7,000. Current level of use is therefore about 70-75% ofdesign capacrty.

Not all properties in Tenterden and St. Michaels are connected to main drainage. Some properties, at least 100 according to the response to household questions, remain on cesspools/septic tanks, and it is known that some of these are newly built houses, located on sites lower than the public sewers.

Question D7 - What are your views on the service provided by the fotlowing ? Electricity Company Water Company Gas Company Telephone Company Good 34.6loh 38.3904 36:42o/o 48.17% Reasonable 33.930h 27.74Vo 34.420 33.7 to6 Poor 9.100h 22.52Vo 4.230 6.190h No Opinion 22.360/o ll.34Yo 24.920 ll.930A

Telephone services Tenterden's first telephone exchange opened on l6th August, 1905. The Post Office telephone directory of 1906 listed 23 subscribers. Surviving customers today include the White Lion Hotel, The Woolpack Hotel, The Vine Inn, and the Town Clerk's office at the Town Hall. The Kent and East Sussex Railway Station was also listed" under the name of H.F. Stephens. By March 1922 the exchange had 28 lines and 32 telephones connected, and this grew to 558 and 812 respectively by 1958.

A new automatic exchange was opened in Hales Close on 28th April, 1965, and by 3lst March, 1966 Tenterden had 1,010 lines and 1,448 telephones connected. Assuming that about 800 lines were to private households, these represented3io/o of households in 1966. The responses to the Questionnaire show a dramatic increase to 97o/o of households in 1995. During the 1980s radical organisational changes were made. The Post Office becarne a nationalised industry, and eventually the telecommunications business was privatised as British Telecom. Mercury Communications was set up to provide competition, but this duopoly eirded in 1990, when several new operators appeared on the sc€,ne. Mobile phone companies such as Cellnet, Vodaphone, Orange and Mercury I-2-I, together with cable companies, are extending audio and video communications, but these are accompanied by the major environnental intnrsions of unsightly radio aerial towers and cable trench diggng. The 1960s had been a period of great development in telecommunications generally, with major advances in transmission methods, including microwave links and fibre optic cables, leading to today's fully automated dialling network. Tenterden became part of the fully digital automated network on22nd January, 1993, wheir the 7 digit was inserted into numbers, changing the dialling code to 0580 and adding 76 to the beginning of each subscriber number. This was further changed on April l6th, 1995 when, as with all national codes, the Tenterden code had an extra 1 added to become 01580.

BT runs a free permanent exhibition, The Story of Telecommunication,at 145 Queen Victoria Street, London, hacing the story of telecommunications from early days to today's high technology networks.

27 8. THII- EI\IVIROI\MENT, CONSERVATION AIID ARCHITECTT]RE Consenation Areas

Ashford Borough Council is responsible for identification and declaration of conservation areas in Teirterden. Declaration follows a thorough and detailed procedure. Fint a "desltop" study identifies existing factors, zuch as boundaries of areas of outstanding natural beauty, listed buil.lings, ancient monuments and archeologcally or historically important sites, inclurling parhs and gaxdens and protected trees. Public footpaths and bridleways are noted and the planning history of the projected area is studied.

Site appraisal follows, to identifu the physical characteristics of the area and its surroundings, and to verifr and supplement the desktop study. Such matters as buildi"g periods, styles and materials used; road and traffic pattems; parking both on and off-street; changes from original use; all are noted so that a pattem can be built up in order to decide policies for protection and enhancement of the area. 'Consenration" does not mean preservation. The character of these areas is dpamic and has changed and will change over time, so revisions are undertaken periodically to facilitate careful manageme,nt and control.

Thene are four declared conservation areas in Teirterden. Those at Smallhythe and Reading Street are physically somewhat divorced from Tenterdeir town and have several characteristies in common. In addition to their historical association in shipbuilding, both lie in the High Weald Area of Outstanding Natural Beauty. Neither contain ancient monuments but each has a l6th Century church surrounded by a graveyard" which are designated as areas of archaeological safeguarding. St John the Baptist's Church in Smallhythe was traditionally a mariners' church. The church of St Mary the Virgin in Reading Street was orisinally sited on the Isle of Ebony, but in 1858 it was taken down and rebuilt on its present site. Both arreas contain d€tached houses of some character, many with traditional clay roof tiles and brick and clay tile hung elevations. Smallhythe boasts Priest House and - the home of Ellen Terry.and now a property - both of which date from the l5th ceNrtury, as inded does Ebony Cottage in Reading Sheet. Other houses date from the lTth and 18th centuries and several are listed properties. Proposed amendments at Smallhythe would exclude Spots Cottages, Spots Vineyard and the frontage of Smallhythe Road opposite but would add further protected areas behind the church, Priests House and Smallhythe Place. Proposals under consideration for amendment at Reading Street would grea y reduce its extent and confine it to a much more compact area to include The Old Tnn, Brocket Farm, Ebony Cottage, Old Barrack Fann and a few other houses. St Mary's Church would then rely on its archaeological safeguarding for protection.

St Michaels Conservation Area was first declared in March 1974 and is an integral part of the built up area of Tenterden. The commercial core of the area is at the junction of Ashford Road A28 and Grange Roa4 where a fine Horse Chestrut tree is set in a small grassed area which is surrounded by shops, including the sub-post office. The Crown Inn is prominent north of the greeir, and there are a number of listed buildings, notably Isleden, built in the late lTth century, whilst there are others built in the l8th and l9th centuries. St. Michaels Terrace, built in 1870, marks the limit of the conservation area in Grange Road" which gives way to modern residential

-1 development. The Marshalls Land development and the adjacent Village Hall do not, however, form part of the :#a- conservation area. This northem part of _LW _ the area on the westem side of Ashford & Road is dominated by the Church of St Michael with its tall spire, and the prominent primary school. The grounds of these buildings provide the major open space within the conseryation area, though the approach from the south is marked by a recreation ground. Elsewhere, the boundaries are delineated by modern residential developments.

28 Apart from the addition of a small area behind St Michaels Terrace no change is envisaged there. Tenterden Conseruation Area

The town conservation area is centred on the High Street (A28). From Church Road there is a fine view of the greens and the trees which are a much-loved feature of the townscape. Most of the shops and housing on the north side at the westem end are 18th century ribbon development. Those on the south side follow the curved boundary of the old market, ild many are of the ITth and l Sth centuries. l,ooking east the street niurows abruptly because of the shops in front of the church which, when first built encroached upon the highw?y, but were allowed to stay on palment of a rent to The Crown in 1279. Payment was only discontinued in 1969 when the Dean and Chapter of Canterbury, who had succeeded The Crown as ground landlor4 felt they were no longer worth collecting.

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29 Most of the town centre is of the late lsth century. The Spiruring Wheel, Eight Bells, Woolpack, Paydens (no. 60) and Jones (no. 62) all belong to that period, even though they may be hidden behind l8th and lfth century facades. The White Lion Hotel, Tudor Rose and The Old No Opinion 2O.7 5o/o Grammar School (Viyella) were Wealden hall houses, now adapted to modem needs. The town centre thus has a rich variety of building styles, mostly incorporating traditional clay roof tiles, many with timber frames sometimes visible but weatherboarding or wall A otherwise hidden by tiles. C.11 Are you satisfied that sufficient distinctive feature is the use of mathematical tiles (tiles attention is paid to new buildings so that shaped to simulate brickwork) hung on timber studding they harmonise with the local either when built or as a replacement for the original surroundings ? facing material. Lanes and alleyways off both sides of the High Street 0 2o0 400 600 800 1000 t200 1400 leading to residential and commercial developments, Responses sometimes old, sometimes new, and to the main car parks reflect the gradual developmeirt of the town centre and add greatly to its charm and character. Beyond East Cross Gardens, recently remodelle4 thereby exposing the Fairings to view, the character of the area changes, being largely late Victorian and 20th century development. Exceptions include Hales Close, part of a l6th century mansion in a walled garden occasionally op€Nr to thre public. On the other side of Oaks Road is Golden Square, no longer a squaxe but a street, ill-suited to the parked vehicles and moving traffic which use it. Here also there is an attractive group of 18th celrtury tile hung houses complemented on either side by the white weather boarding of Golden Square and Plough Cottage, which is rather overshadowed by its neighbour East Hill House. This is a timbered framed house faced with mathematical tiles and easily identifiable by the steps leading to a wide pedimented doorway. At the far end of Golden Squa^re, on the opposite side of Beacon Oak Road, is Craythome House with white woode,n panels grooved to simulate masonry. Behind Beacon Oak Road there are rows of lock-up garages and parking spaces, more utilitarian than attractive despite some surrounding greenery. Much of the triangle completed by Ashford Road is fronted by Victorian houses often substantial and no longer occupied by single families. OffAshford Roa4 Rothley Close - opposite the modem styled Roman Catholic Church - is a small backland development of modem bungalows from which Beachy Path leads between tall hedges to Danemore - flats and bungalows for the elderly built some twenty yearc ago, with access from Golden Square, the whole forming a quiet retreat from traffic. Between Rothley Close and East Cross pleasant residential properties, some well screened by trees, give way to business premises, just before which is the Unitarian Church attended by n 1774- The third part of the area, west of Smallhythe Roa4 is dominated by Heronden Hall, a grey stone gothic style mansion built in 1853, the Gateway to which is currently being restored. Two others are now divided into flats: Westfield House, an attractive l8th century house opposite Smallhythe Roa4 and Westwell House, of fine architectural quality built in 171l, further west on Rolvenden Road. The conservation area setting is substantially within modern residential development but more open country is to be seen,for example, beyond Hales Place and from the railway station. proposals under consideration are to extend the conservation area on the east side of Smallhythe Road to include Morghew Park and Farm and the cricket ground; a small area at the Railway Station to give added protection over the railway line; and a minor extension near Mayors Place.

30 9. EMPLOYMENT, COMMERCIAL DEVELOPMENT, RETAIL AND OTHER SERVICES Chamber of Commerce

The Tenterden and District Chamber of Commerce, or Trade as it was known until the early 1990s, was founded in the eady 1930s by Major Qhampion, Will Judge and Charlie Maple. It then had a membemhip which varied from 25 to 30.

Today the Chamber has about 75 members and its affairs are arlminiglsred by a committee comprising a Presideirt, Honorary Treasurer, Secretary and oigbt members. The preseirt Secretary is based at Scruples, 94 High Stieet, Tenterden, Kent TN30 6JB. Current represents about 20yo of the trading organisations eligible to belong, and this rather low perrce,ntage is partly due to the policies of larger companies with headquarters elsewhere which will not join small local chambers. Although the Tenterden Chamber is not affiliated to the national organisation of Chambers of Commerce, it does liaise with other chambers, exchanging information and participating in schemes of mutual interest and benefit. General 666trings of members arc held onoe or twice a year unless an urgent business matter conceming or affecting the Town arises, in this case an exhaordinary ge11eral meeting would be called to which members of the public might be invited if thought appropriate.

High Street & A28 Retail and Commercial Areo

120 retail shops 8 restaurants/tea shops 6 public houses 3 offliceirces 2 hotels 8 banks & building societies TestateageNrts Ssolicitorspractices I insurancebroker 2 veterinary practices 2 dent^lpractices .. 35 assorted offices 5 assorted alternative medical 3 chemists Z empty unib practices

Sayers Lane is a small pedestrian walk way leading to Station Road/Coombe Lane. off the High sfieet is the Waitrose Supermarket. There are 9 retail units on two Coombe Lane which has 6 to 8 retail units with a cafe floors fronting the lane and a small intenral area housing veterinary practice, amongst these. At the bottom o further 6 retail units and office premises on two floors. Station Road are several light industrial units, including automobile engineer, a metal worker and a blacksmi This area also borders on Kent & East Sussex Railway, a major Tenterden tourist attraction. Every Friday a general purpose Town Market is held in the Car Park adjacent to the Museum Station Road, St Michaels is a major residential area in Tenterden and in selling everything cheese, fish, meat, garden products has local shopping areas which comprise: clothing, and bric-a- 2 public houses brac, from as early as 7.00am in the summer until 2pm- 2 mini-market gpe stores 2 takeaway food outlets I sub Post OfTice 6 to 8 retail and service units Smallhythe and Reading Street are two outlying garage and service station I areas of Tenterden with commercial interests. Reading Sfreet includes a small nursery and also a garden cenfie. Smallhythe's main commercial operation is Ten Vineyard. Both areas of course have extensive agricultural activities. fndustrial area, on the outskirts o Tenterden, consists of some 16 units, 3 or 4 of which are empty. The others contain: 2 electrical contractors 3 vehicle leasing and servicing agents animal feed supplier Former Kent Chemicals site. This important site, constnrction company wrth access to Bridewell Ixne and to Smallhythe Road, i pool filtration specialist the subject of a supermarket planning application optical specialist to Ashford Borough Council. This has given rise to manufacturer of confectionery etc. considerable local discussion.

3l Restaurants 10.4o/o Members of the Chamber also help with annual events in Tenterden and the Chamber was responsible for reinstating Tea & Coffee Shops Il.32o/o Christmas late night shopping which, together with the Elz - What further retail shops much admired Christmas lights, draws people from all over Antiques Shops 0.85o/o or services would you like to see the coturty. in the town ? Specialist Retail and Commercial Senrices Shops 7.680/o The main Retail and Commercial area is situated on the High Street and A28, running roughly east to west for approximately I kilometre and incorporating a few small Clothing Shops 24.95o/o offshoots, principally Sayers Lane and Bridewell Lane on the south side and Coombe Lane and Station Road on the Food Shops 13.3o/o north. As can be seen from the tabulated details, the High Street Supermarkels 9.2o/o contains a variety of business premises. Answers to question ElO showed that, of the 1373 respondents, less lrather Shops 6.30/o than 2% failed to register an opinion ild, of the balance, 200 400 600 800 1000 1200 some 80% felt the range and quality of shops were good or Responses reasonable. On the follow-up question Fl2, the biggest demand was for more clothing shops (a point confirmed in the analysis of written responses) followed by requests for service shops and food shops. Of the Town's business community surveyed" 86% preferred the Town centre as a trading position and 4lYo listed Tenterden as "a better eirvironment to work in". 1 1% of the Town's businesses have been established for over 50 years, 28Yo tr/rween I I and 25 years and' 22o/o for less than 5 years. Wheir questioned on future growth, 630/o felt their business was growing, albeit slowly. There was a general feeling among business people that business would beirefit from the provision of more and cheaper parking.

In the general Questionnaire, respondents felt that tourism was an important part of the Town's economy, and some 630lo considered long terrn tourism should be encouraged by additional hoteVguest house/bed and breakfast accommodation, and that the marketing of the Town to attract visitore should be given greater emphasis.

ln response to questions about postal services, respondeirts expressed geireral satisfaction. Employment Unemployment in Tenterden compared to Ashford Borough" Kent and Great Britain" July 1995

Area Number Unemployed Percentage Unemployed

Tenterden East 33 4.60

Tenterden St Michaels 59 5.g%o

Tenterden South-East 46 6.2%

Tenterden West 26 4.4o/o

Tenterden total 214 5.50

Ashford Borough 2,995 6.s%

Kent 57,843 7.80h

Great Britain 2,244,257 8.z%o

Source: KCC

Although there is no Job Centre in Tenterden, the Town's Library advertises job vacancies. It is interesting to note that less than one half (48.87o/o) of respondents knew where the Job Vacancy board is to be found! Of the 2,150 households surveyed responses showed Tenterden's retired residents comprised about one third of the 32 population. Other significant figures were that just under 30% were employe4 ll% self-employed" while some 20% were occupied in other ways. Only about 3% of respondents were unemployed, which is well under the national figure of 8.Zoh, even taking account of the rather high percentage of retired people. This reflects well on the Town's prosperity. It should be noted, however, that the figure of 3% Tenterden unemployed deduced from the Questionnaire responses does not agree with the figure of 5 .syo given in the preceeding unemployment table. No reason for this discrepancy can be identified. Retail and service trades account for two thirds of emplolment, ffid the biggest single employers are Homewood School and Waitrose, having respectively 130 and 55 people in full time work and the latter I l0 part time employees. The popularity of Tenterden as a place,Jo work was borne out by the statistic that trro thirds of people working away from the Town would like to be employed in Tenterden. In this context the question E7 relating to light industry or commercial workshops showed that over half were in favour of such developmeirt in the town itself, others opting for out of town development. This is interesting because the two major sites available for development are the former Kent Chemical Company site at Iongfield and the I-eigh Green estate on Appledore Road. At the time that the Questionnaire was printed the Tesco planning application was not a consideration, but it must be remembered that even if this does not go ahead other plans for the site will emerge. While over half of respondents favoured in-toum small scale commercial or light industry workshops, about one third were against this. It would seem therefore that the redevelopment of the Longfields site will continue to provoke lively interest.

8.2 Are you at present ?

Permanently sick / disabled 3.llo/o

Unwaged housewife / husband 9.260/o Business Questionnaire 7. What improvement(s) would your business benefit from ? Wholly retired 34.1o/o

In full time education 7.79o/o 50

q)U2 t2 -I In government train ing 0 . 45o/o oe40 (l) & Unemployed 2.85o/o

SelfEmployed ll.25o/o

Employed28.88o/o Easier access to the roads 0.960/o

1000 1200

33 10. TOT]RISM AI\[D MARKETING

Responsibility for marketing Tenterden as a tourist attraction rests mainly with the Tourist Information Centre, situated in the Town Hall, and funded by Ashford Borough Council, and the Tourism and Marketing Advisory Sub-Committee of Tenterden Torvn Council. This Sub-Committee consists of representatives from most of the town's organisations and, meeting regularly at the Town Hall, helps to arrange the presentation of appropriate activities to promote tourism in Tenterden. Tenterden has much to offer the visitor (see the free guides issued by the Town Council and Chamber of Commerce which are available from the Tenterden Tourist Information Centre, Town Hall, Tenterden). Apart from possessing a number of hotels, inns and public houses, Tenterden has a significant number of restaurants, cafes and bed and breakfast establishments. In addition, the town has a number of recreational and leisure facilities.

The Kent & East Sussex Steam Railway (Station Road) runs from the station at Tenterden through seven miles of Wealden countryside to in Sussex. Tenterden Station boasts a gift shop, refreshme,lrt rooms, a video theatre, children's play area and special facilities for the disabled.

lacomotive Charwelton hauling KESR's Yictorian Trainfrom Ifiuersham Road to Rolvenden

The Leisure Centre (Recreation Ground Road) has a 25 metre, six lane leisure pool, two multi-purpose sports halls, squash courts, a fitness centre and a fully licensed bar.

The Library (housed in an l8th Century buildrng, The Pebbles, High StreeQ is computerised and has facilities that include fax, photocopier, a children's library, CDs, videos and cassettes. Tenterden & District Museum (Station Road) has displays covering 1,000 years of local history and exhibits relating to hop-picking, the , and Weald and Victorian domestic life. On the ground floor is an excellent model of the town.

34 I The Ellen Terry Museun (Smallhythe Place) is a l6th centur5r, timbere4 yeoman's house situated in beautiful grounds and containing many personal and theatrical mementos of Dame Ellen Terry.

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Special Events are arranged throughout the year. These include: o Midsummer Promenade - a week long series of events in June, with a family fair, art exhibitions, concert and late-night shopping. o Tenterden in Bloom (all summer) shows Tenterden offat its most splendid. A variety sf ssmpetitions are held for the best displays and the Mayor presents the prizes at the annual *Awards Night-. o Folk Day (October) is a weekend event. Morris Dancers, buskers, street theatre and story telling for children all play their part. The Kent & East Sussex Railway is much involved in this event. o Christmas Lights (December) are most effective because the unique shape of the High Street shows offto full advantage the individual decorations and the tree lights installed by Fire Station volunteers on the Greens. This event is primarily a Chamber of Commerce activity, supported by local businesses and grants from the Town Council and Ashford Borough Council. o Late Night Christmas Shopping is arranged on one evening by the Chamber of Commerce, when numerous attractions are provided both inside and outside the individual shops.

Many clubs and societies exist which cater for the interests of all ages. There ale tennis, golf and bowls clubs and two cricket clubs. The "Tenterden Operatic and Drarnatic Society" mounts four productions a year, including one by the "Young Tods", and gives extra performances for local charities and hospitals. The "Tenterden & District Twinning Association" maintains links with Tenterden's French twin town, Avallon, and a vigorous group organises an annual "Gala Ball" to raise money for local charities. Teirterden Town Council's role is to encourage everyone to make Tenterden as attractive as possible. It attempts to do this by bringing the whole community together, and by making available grants, where appropriate. Preparations are already being made by the Council to celebrate the 550th anniversary of Tenterden's Charter of Incorporation in 1999, and the Millennium in the year 2000. 11. HOW IT WAS DONE Following consultation with the Kent Rural Community Council, the Town Council initiated the proposal to undertake an Appraisal for Tenterden. After rather a slow start, a Steering Group of fifteen people representing social and business groups held an inaugural meeting in March 1995. The terms of reference adopted at this meeting were threefold: 1. To produce a document encapsulating the past and present of Tenterden and to indicate the perceived needs and wishes of its people. 2. To produce an authoritative and quantitive survey of the several aspects of town life to form the basis for future development, control and conservation and througb the creation of sub-groups to pursue the aims and needs identified. 3. To formulate the Survey in a manner which will facilitate future revisions. Six sub-groups were formed to choose questions for the Questionnaire. Of these, each concentrated on one of the five sections headed A to E in the Questionnaire as dishibuted. The Chamb€r of Commerce representatives compiled the shorter Questionnaire issued to businesses only. The sixth sub-group comprising the Chairman, Vice Chairman, Recorder and Treasurer was responsible for administration and finance, programming and publicity.

Broad target dates were adopted as follows: r Distribution of Questionnaire - during October '95. o Analysis of responses at Homewood School - end'95. . Publication of the Appraisal - Spring '96. The Questionnaire was then formulated and printed. The considerations here were: o the purpose and object of the Appraisal should be stated clearly on the cover. o The questions should be relevant to the terms of reference and kept to the minimum number required to achieve this objective. o the Questionnaire should be attractive in appearance, easy to complete and in a fonn to facilitate computer analysis. o residents should be able to ask questions and express criticisms, if necessary. The original basis for the questions was supplied by the Kent Rural Community Council in the form of computer software for Village Appraisals. Although this was helpful it was not entirely suitable for a small town such as Tenterden, so it was necessary to design software appropriate to Te'nterden. This task was undertaken by students and staff at Homewood School from questions prepared by the sub-groups mentioned earlier. The initial attempt produced 102 questions, but much soul-sesrshing and agonising by sub-group chairrnen resulted in the final version ofjust over half that number. The next task was recruitment of distributors and thirty letters wenc written to various organisations in the town. Regrettably only about a quarter of them replied and recruited about one third of the required number of volunteers. This left the balance ofjust under 200 to be found, which proved a challenge to the diplomatic and persuasive skills of members of the Steering Group. Much was leamed about human psychology, chiefly through 11" mefirrm of several hundred telephone calls, mostly to persons unknown to the caller, who were chosen arbitrarily from the electoral rolls. Responses to the calls varied from friendly and ready accqrtance, to the suspicious and very occasionally outright hostility. Presumably telephone salespeople have the same experience, probably in reverse proportion - it's no way to earn a living! The method of controlling distribution and collection of Questionnaires was by what came to be kno-wn as the "Postcard Controller". This entailed printing (by hand - very time-consuming and writer's crampish) fifty postcards in duplicate. On one side the addresses to be called on wene detailed and on the other side the names and telephone numbers of the volunteer collectors. One copy postcard was then issued to a group leader who was responsible for organising his group and picking up any loose ends. The other copy was retained centrally. In addition each volunteer received a letter of authority signed by the Town Mayor and the Chainnan and a letter of instructions which had written on the back his/her list of addresses on which to call. In addition, each

36 leader had a letter gtving further instnrctions on procedure and the target date for completion, 3lst october, 1995.

Il the wenl the target just date was about met and the exercise was substantially completed by mid-November, though a few responses kept dribbling in well into December. Fortunatety repois from distributors and indeed the retum of about 2,150 completed Questionnaires, indicated that the gr""t of Appraisal' -"i*ity residents welcomed the There were some refusals, generally polite, but very occasionally recipients tor" up tni questionnaire on the doorstep. However, a retum of 65-75o/owas very good indeed and a great compliment to the patience and dedication of all involved, for which members of the stJ"tiog o-up r* very grateful. So the firsi big hurdle was cleared in some st5de, but its very success brought problems in the next stage, which was to collate the results at Homewood School, where eleven equally aeaicatea year 12 studeirts followed up their successful production of the "softwar€" by entering and'bumber crunching" tn t a"tr into a fonn suitable for incorporation into the Appraisal. Some idea of the effort involved -"y 6" g"i""a by the estimate that computer keys were pressed about 4 million times to enter the results and a similar oo.b", to complete the analysis' The students are to be congratulated and sincerely thanked for that dedication, which included working during what would otherwise have been free time, and-which resulted in the completion of the analysis and printing of the results by half-term in mid-February During this process sub-SrouPs began writing such parts of the articles which comprise the Appraisal in so far as this was possible without drawing on the results olth" analysis. There remained the tas-\s of incorporating the analytical 61dings, obtaining appropriate illustrations for the text and desigming the booklet. Finally, arrangements had to be maae to print-and ,"il th" Appraisal through local outlets.

The original estimate for the production of the Appraisal wai f,2,500. of this the Town council made a grant of €350' the Kent Rural Community council si,Ooo, Tenterden Lions f,50 and Lloyds Bank f,50. Further support by way of "risk underwriting" was given by the Tenterden and District Residents' Association, The Tenterden Trust, The Chamber of Commerce and Probus of f,100 each, to be draurn ir-"*4"J. et til"ti-" of writing, applications for further grants have becn made to Ashford Borough Council"r and the f*t nilj Development Area Small Projects Fund to cover the balance.

Bibliography of publications referred to in the prcparationof the Tenterden Town Appraisal: The chapters of the Appraisal were written by individual members of the sub- groups, and styles inevitably vary. In - the course of authorship reference was made to a number of publicatiois. Oedicatedreaders are recommended to consult these formore detailed information.

Ashford Borough Guide, published by Ashford Borough council, 1996. paul Tenterden Town Guide, published by Norbury publications, Tenterden, 19g0. Roman ways in the weal4 I D Magary, published by phoenix House, London,l965. The Jutish Forest, K P witrey, publishedby university of London, Athlone press, 1976. years, Tenterden, The First Thousand Hugh Roberts, published by wLToN 6s, lggs.

Where these are no longer available, reference should be made to the Librarian at The pebbles, High Street, Tenterden, who may be able to assist.

37 12. ACKNOWLEDGMENTS

The Steering Group of the Tenterden and District Appraisal wish to record their thanks to all those people who have assisted them in their work. The following is a list, and to those who may have been overlooked we apologise. Our sponsors, The Tenterden Town Council and the Kent Community Rural Council. All those individuals and the members of clubs, societies and organisations who distributed and collected over 3,000 copies of the Questionnaire tlroughout Tenterde'n. Homewood School and Sixth Form College whose work in printing the Questionnaire and computer analysis of responses has been indispensible.

Our three artists, Col. J D F Cantrell, Mrs A Davies and lvlrs M Westcott, whose illustrations have added to the quahty of our Appraisal. Mrs S M Flanagan, who undertook the typesetting and layout design, together with Dr T P Flanagan and W Cotterell. The officers of the three Local Authorities for the assistance given and particularly the Town Clerk and her staff. The Appraisal Steering GrouP. Member Representing W R Shirrefs, OBE, TD, Chainnan PRgBUS W Cotterell, Vice Chairman Homewood School W G Green, Treasurer Private Resident

W J Honey, Recorder Tenterden & District Residents' Association

R W S Birch Chamber of Commerce T Cannon Lions Club KM Clark Tenterden Trust and Museum DrTPFlanagan,OBE Tenterden & District Day Centre

P Knott Rotary Club A E Laurence Footpaths Group and History Society I Marsden Private Resident Mrs G M Marsden Private Resident

J E Mills Chamber of Commerce Mrs P Philp Weald of Kent Art GrouP

F P Reid TENAITA and Choral Society Attending for Tenterden Town Council: Councillors A R Renwick, K V Linzey and M Annett. Attending for Kent Rural Community Council: Ms H Vines and S Ford

Special thanks are extended to the following staffand students of Homewood School for their help in publishing the Questionnaire and analysing the responses: Stuffr U Stoddart, Ms H Roberts-Pritchard. Students: Paul Ballar4 Ben Barton, Gavin Bashfor4 Emma Farrington, Alan Hubbard, Paul Mason, Ryan Outridge, Jeremy Parrock, Iain Shiells, Scott Stretton.

post scriptum: The Kent Area of the Rura| Development Commission have kindly made a contribution to the pinting of this book.

38 Appendix I, General Questionnaire N x N x x x x N x x x ca cn F- ca \o € ca o o oo 6t e.l (t) (") o\ oq v'l ,at'! o o € o f- 6l oo o ca \r) o O O o\ F- \o 6l o\

a a a I O o 6l o\ c> o\ s \o lf N s o S o\ \o co \o O h (\l N\

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)< N x o\ x N N x x x o\ x o\ o\ )< x N o\ x x x x N x N N N x x 6| x s| x x € 6t c) N \n \o o c.) $ o\ o oo o o\ o\ o ca O s cn ca o\ \o $ \n o oo o $ f- o oo c.l ca q q ot q o q o\ [n f- f- q o cl f- R v') q o v") oq oo ca o oo cn @ q o cf; \o s t'- € ra \o oo \o ca o \o O. o\ o O O O c! o ea ca N O oo \ .o O. o \o t't €t o\ o s rn $ 6l f- o\ o\ o\ o\ 6t € o\ o\ oo = g\ a g\ ca f- oo ( ca o\ $ o\ g\ o\ cn \ f- 6l o oo \ s) $ \o eo f- S oc (\t a oo 6t (\ \n o ca \ o\ ra o 6t ca oo f- ca \ \ N $ ln f- f- \o co rr.) \o € ca \ \o o\ oo tr s ln ca $ N f- t\ t\ \o $ lr-) e.l f- \ o\ \ o o \o € O o o\ z N N \ \ 6t N c{ 6t GI 6t 6l c! J o U

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N N g\ N x a< 5 5 o\ \o € rn o €x x o\ oo o f- GI \ c"l o\ C- \ct -; \o c.i o t" (ft f- oi z \r| $ t ca c\ \o o f\ b ro o\ \o S o N (a 6l b tr f- r N \f, \o o N rr) GI $ \a (a g\ f- ca \ ca o\ \o gi \r) c\ 6l \ t. q N GI l'r) llJ az o o zo zF UJ oB z -t o c t rt iJ Io €L € c ts cl .- ta o .I - 6l cl -l(D z ?o t e 9 uJ q) o o (D € .rlta a1 q) E IU d -€) € h tt cl I 6l a- o tJ- I ia .- O F I' .- € L q)- O - GI -H f F (o q)-H o .-- €) ro €I B -€ z L e) ul e 6l (D o q) U .aJ .-rt L - -h - h E e z q) .-o €q) .- $o I o :.- x. t- H - I -I € a- u, q) UJ I o! L (l) (D E a t rl tl - cl co c) .- to- -l Q) U'- o o q) 9 - *) o L q) - cl -o o - L e - o) o b fil o cl I - J( J 0.) .u € - -€ .- b tr Ir t f *, I - €q) - tr ) - GI 6l Lr Lr (rr cl a- - o €) br rt Io o- t- L 0 (t I- (o o o I- h- E E E - -I .-*. aa o o c) q) -t q)L o E l. -a L ct to .ratr € o o cl -€) o ao o rH 9 r/t, -- o g l< tr +r -h a0 € o- o c) o o - -I a0 0) o - o o- -I o o- o0 I .- - tr t E o o- E ct2 q) € .9 o) G cl .l L -vli li L F o -I -I fr - L o E -l .E o (ll o o - -t c.) o a E- to- *' 3 Lr o o 3 -l c - d 6l ((l CB (\l (ll o \t (n E s Ft cl s - (.) o - 0) o o Ca ct) U2 a (t) U z € U z z € I € \n lrr GA f\ lA rn CP v co oo s v \0 f- \o o ca s rn \o co o sf o ca l. - @ o\ S 6l ca ra o \o co $ s o ?a t t. IU I oF zo J F ltJ t. $o F tr z o uJ I' g€) (L 9 o E J a- UJ oc) a, IU o o t , cl) €) ,la b E a GI La 6) to o E I o cl ct C2 l-r N b € !ir o ara cl o cl o s GI C) cl rt) +) - o F( o. o o L -o o ci) o o Cr) o (.) o -{ o c) o U O & A z s t'i J a h U a o F & F

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N )< x s| x 6\ x o\ o\ x x 9\ x N x N \n o\ \o o\ ca o \o 6t 6l cn 6l f- o\ cn o f- \ co 9 q 11 R n e.l q \ q a o o t'- $ ca oi N \o s sf s OC; ca \o UJ ca ca ca ca ca (\l ca ca 6l $ co O

00 fr. t\ \o (\t € S \o co 6I co oo t N $ ca \ la \o (r') N $ o\ tU \n rn I o\ R ra ca h \o co o\ oo co\ \o N. \o \o ro R s s s s oO $ $ co C\ fr. rr.l ln CN o\ $ N $ \ \ c'l fr. tl'l (") \ \ \ oo tt- (\t zo cn 6l N oUJ x. IU l'U zo J oO a U; IU F =F f I-,i F J IU J- o >il >rl EI El z ctl cll 6 al *l Erl trll l EI ctl EI o ol crl ol I €l JI ctl UI I c) (u g EI 'o ri >r .ri o >l o ol o Erl o a)I o I ,o -trl .o -o o EI o l- GI g eJl Gt H EI s -o O ,-t JI ctg tr ol cl Fa ol (€ tr ct) tr g. -a O. LI tr tr o 9tfrl o o A. o sl O. q) o a t-r d (t) l-. ot E q2 JI o o al o o s cJt o \3 rl t{ o C3 0 l-( € cn k tr o d o (l)t o 6J o ctl o cd o C,I o cl o s OI o o s .l o C) o d o o o .ho c) o o G) o ctl o (,) -l o _o o 'li o o €Jl o 0) .o o 0. -l i _o fr J & z s rIt J I \ z N o I +a z s 3l J & l- z € .l C) 4 o. t\ 'l z vll Appendix II, Business Questionnaire

s x x x x x x x x x x x N )< x s x x x x x $ e.l f- \o C- € f- rn ca o N rn (n o rn \o \o f- \o rn \q \ q c.l rn 9 \ 9 q q cJ e\l q q o .q oq q \o $ ra o ca o € ca ra o\ f- € o tn t\l rn € 6l co ca rn c{ 6t 6l 6l

\o e{ N (\l f- e{ f- (\l ca r\ o\ f- @ o \n cl rn € t\ F f- f- 6l € \ N 6l e\ N 6t o\ r\S

tltJ $r z E o Io z L. o tli la t € tr Itr o\ a €) F( UJ E E :) €€) .raT g (t, o U) €) €q)' a .--H L uJ a) cl ct) - (l) a z 3 (n $r E q) a L L. et, o - cl U, C) :) o- a q) c €) m Li E - C) .l € qE o 0 €) o -lt, rl -- 'lc E € I o- c) E H L q) o a4 t,-l 'tt u, -l1 u2 q) o E € H Lr 3 t al -l o -h u) o U2 E o .i-r 6) tr (l) -a a E cl E o o tr q)* x I E t{ L o €) €) -cu) GI \ o O 6l o0 o v) E L o o o -cl €c) o' -t c) tr 'o L. U' l-. L E g cd o- u2 v) o b( u) u) (l) g L. L Jl q) 'F v, o o c L. L. o cn - at ,o -l (l) u) c) -a cl o L. cl H ct o) u) \o eo c) c) 1.. oi J O () o) E .rl L. C) o d Lr .c h o U) 0 s t{ O o a t ! H L. c) b0 rn tr L{ a ah o o E 6l c) cl GI l-. A (l) (l) o 6t E s o s o GI GI o o o rn o o -l e L{ Li l-. L< F. o ci) r-a (t rn E E ra o. +. c) nl c) o q) c) c) o (l) l.{ - l-. cl o - 1.. l.{ \! H ct I (l) ! 1.. \S c) U) u) t-i' € E E o o s s s s o GI c) o tr (l) o tq _o cl o .o a .o o o O O O o o o 'F: () rq rq m m Fl € ) m o o Fi oi F (\l c{ o N (\t tr tr b.\

6;\ x x s x x x x x x x xt xt SI xt xt xt x x N S x x x x x x x x x x x rn ea sf f- rrll ol \ol ol \l O\l \n c! tf N \o c.l \n o\ e{ c{ rr| $ $ co $ e{ o\ c{ $ $ € €rn e'l q oq € q q oq ("'! ot 9 € e c\ oq € -.: e.l 9l ql 9 9 \ n (\I cfl cQl ca f- o (\l + rn ca + o $ f- $ F- f- \o f- f- + s € \o N \o 6l (\l 6l 6l N \o (\l $ 1 1 _l (\t G) tf C- N f- O e?) C- rn Iv 6t I rn ca \t $ I oo c! f- N o\ c! $ o l (\l \o l (\l g\ \o € l \o c\ g\ \n N g\ N c{ I zF o-) U tl l1_l lIl_l tUJ z $o z ?; € e) €) o U' T ro 6l tr €) tt-l @ a t I .- .- qA UJ ra f - O €- ! o rl o cl r, a .l cf) JA I $r et, L $o €) UJ q) €) $o u) L E z Elr c) € E r- O €) )-a o AA @ E ! .- u) J'-l E U) -l I l-. :) o e .l c) ! cJ O c 6l 3h e) L dl U) - L. € 0 o u, -l € 6t q) o - al tf -l o o tr 4' E 6l tr cll $o tr e) .l c) d u, o U' 6) = C) o sl ti L q-.' .--l tr H o (D 6l .- u) q)- tt 6t o J o C) u2 ! u) l-r G' h : (l) .(l) c) L{ m o I o c) u2 u2 E 3 cn L o cl L L{ tr Llr E L. L tl O o 3 GI u2 u) L. o B o cl (l) o sa k GI cl -, L. ut o a o L l< t{ f, c) € l-. u, o I q) O O ct o o L o o m -l o o Gt A. o 0) o u 0) -a +, GI O 3 ?t) cl GI * o cl € c tr{ GI '(, q) (t-. q-{' q) o q) rn O H u) Fi (l) () o 6l rn 6) - o P lr o u, L q) O GI O AA c) €) o k Lr o o c) €) - O tr q, E u, L. - GI E 'o l-. A b0 o .o l-. tr b.' rl d o & (t) a ta-t .b F -l ct E .o 'o tr u) o H ! tr lt € g o o c) E B u, U) F GI o (A a u) (t) q)L o- C) o c)t c) ) (€ - lr O. o o J L o u) o. lor F GI (l o € u, u, ut E ct +, U' lo l-l F \o cl cl U, c) o -o L. AA a lFa c) c) c) c) e u2 c) Irt c) o o o \n N o 'u2 k L I C) O o .l l.r E )- o o Itr i c) ) ) l- ba o g u) o l-to >\ u) : c) t- L. E bx b0 l! o O O Lr qE c) o ;r 'L o € +. tr .- o q tr F tr b0 GI cl (l c) u, (D o g lc) ;rr \n q) q) O bt tr L. €) *, a- cl l.- o o b( tr +r c) 0 \r) g tr I F,. Lr ti 1.. l-. L. ' o (.) (l) C) t-. c) c) c) t - c) r-l- c) c = - l.E b{ O L. lr o c €) (l) o o) O q) c) o 6l E o O c) to o l-. F U) +r s \3 c L. o GI ct GI t: tsr cl cl o () € E E E o T o o E (.) (l) F h E q) -o (l) c) > c) d Li 1.. c) c) o c) o o _o o tr o o o -o cd l= H ut E o tr c) o L. g a It () () ' ra m m t-r \o r-r o m l* & I H o{= o u) o Ir*t n e m o + u) O c) m m m n z o z z Appendix III

ANALYSIS OT'WRITTEN RESPONSES TO '6FI]RTHER COMMENT'' sEcTroN oF QrrEsTIor\TNAIRE

Approximately 1,000 or just under half of the retumed Questionnaires contained criticisms of or suggestions for improvement of Tenterden and the services provided in the town. The balance was about even in terms of quantrty but certain elements, both of criticism and of suggestions fe1 improvements, were more pronounced than sthers. Perhaps the most common suggestion was for more moderately priced shops selling clothing and shoes for all ages from infants to older people, and this was reinforced by complaints about high priced shops and lack,of variety.

Great emphasis was also laid on the need to improve the appearance of shop fronts. Many respondents felt there are too many antique shops, or at least there should be no more, and thc same trend was noted concerning estate agents and to a lesser degree building societies.

On the subject of specialised shops great emphasis was laid on the need for fast food, sports/hobbies, arts and craft, music, and better service for the 0-5 year olds. Some criticism q745 eimed at a perceived lack of service shops, and in particular there was strong support for a launderette and even more for DIY shops. Marks & Spencers, Littlewoods, British Home Stores and to a lesser extent W H Smith were popular suggestions, but on the desirability of Tesco or other big supermarket there were 78 expressions of opinion of which 28 were for and 50 against.

There was strong feeling that teenagers needs are not sufficiently recognised and some feeling that the Leisure Centre is too expensive for them. A repeated suggestion was for a coffee shop orientated to the young, though there were ideas for a bowling alley to be constnrcte4 and for an ice rink and dry ski slope to be built. The most popular entertainment suggestion, however, was for a cinema.

On the subject of traffic criticisms related mostly to inconsiderate street parking in residential roads, notably Oaks Road and Golden Square, where it was also felt some form of lorry ban should 6s imposed. Parents' cars at the primary schools at opening and closing times also attracted criticism. High speeds on the A28 approaches notably in St Michaels were also mentioned whilst low visibility of the police and poor enforcement of haffrc regulations were often noted.

Poor reinstatement after service excavations, with particular reference to the greens and verges in general, were the subject of frequent compliaint, as was the perceived low standard of street lighting.

There were several complaints about dog mess on footpaths, verges and other grassed areas, including the recreation grounds, and it was suggested a dog warden be appointed with power to make on-the-spot fines! Overflowing litter bins were mentioned several times. Whilst there were complaints about the book stock of the Library, the courtesy and efficiency of the staffwas also the subject of favourable comme,lrt.

There were also a number of suggestions and complaints about specified areas and where possible these have been referred to the responsible authority.

The business community were asked" without specific options being grven, to suggest how Tenterden Town Council and Ashford Borough Council could help their businesses grow. In a wide range of responses, free or lower cost parking, low business rates and town promotion predominated. Suggestions made were:

o Parking - introduce free or lower cost parking o hnprove refuse service o Lower business rates o Develop light industrial units o Town promotion o Larger retail outlets o Retain town character o Build a by-pass o Market in the High Street o Put the Post Office in a central position o Policeman on patrol - especially at night o Discourage sales in hotels and church halls o Recycle waste o More leniency in planning approval change of use o Donation by others for Christmas lights - and o Improve signage greater coverage o Do not have roadworks at key times - ie Christmas

ix

II Appendix fV, RecmitmenJ Letters for Volunteers

TnNTTERDTN Torxry Appnerser STRrNG Gnoup

Pleasc rcply to:

To: 0cLober 1535

0ear

TENTEROEN & DI sTRI CT RPPRRIsRL NUESTI I]NNRI RE

Thank gou for volunteer ing Eo help out t^rikh bhe distribubion and collecLion of bhe quesbionnaire. fn order Lo spread bhe load bo an atrcepEable degree ure have divided bhe area into units of abouh 10 disEr ibutor / cal lecbors, and I ul i I I be most graLeful if gou uilI act as hhe leader for a unit.

I enclose sufficienE copies of the quesEionnaire (including spares) for each disEribuEor/collecEor, bundled EogeEher- r,riEh Eheir names and addresses thereon, and each one has their oun leEEer. If gou could errange Eo eiEher deliver or arrange for bhem Eo collecb from gou and, on compleEion. to deliver back to gou, r.re uill arrange for the final collecton. I also enclose a record card lisEing Ehe properEies to be covered on one side, and the names and addresses of gour uniE on the reverse. fls far as programme goes Lre are aiming aE a compleEed ffppraisal in the Spring of nexE gear, and the daEa gained from from the quesEionnaire is a mosE imporEanE source for our ediborial texE. Rccordinglg ure are asking thaE all quesEionnaires are back uribh us bg TUESDffY 31sE 0CT0BER.

I do hope thaE this is possible but should gou have ang difficulEies ple=se iet me knorrl.

Trusting that all goes uell. Rng problems, belephone me ( Z6't873 ) or Bill Honeq ( zE5r58 ).

Yours sincerelg

lJ R SHIRREFS, Cha irman

f or and on behalf CIf The Steer ing 6roup TExmnonx Towrs Appnerser SmrruNc Gnoup

Plcase rcply no:

0cEober 1935

Thank gou for volunEeering Eo assish us in Ehe disLribuEion and collecEion of bhe questionnaire. This is one of Ehe mosE imporEanE sEages in our preparation of Ehe TenEerden & DisErict Rppraisal ReporE ulhich ure r,lill publish in Ehe Spring of 1396.

trliEhouE compleEe coverage of Sre TenEerden elecEoral area Ehe daEa gaEhered r.lould have no sound basis, and iE is essential Ehat as mang households Ers possible are conEacEed and Eheir quesEionnaires completred.

The disEribuEion and collection of Ehe quesEicrnnaires musE be compleEed bg Hte end of H'tis'nonHt if r,re are Eo keep Eo our overall programme, and gour help is invaluable in Ehis respecE.

The quesEionnaire is as clear as LJe can make ib buE iE is ineviEable thaE some quesEions r,lill be asked bg householders or Eheg mag need some assisEance. ble hope EhaE gou r,rill be able to solve ang problems buE, if noE. please conEacE me (Bill Shirrefs) on 76+873 or Eill Honeg on 765t58-

0n compleEion the questionnaires must be reEurned to gour local leader r,lho is: ...... i ncluding Ehose Eoballg or partiallg uncompleEed and/or a noEe of Ene refusal bg angone Eo ansuer the quesEions and, if possible, Ehe reasons.

The households r,re ane asking gou Eo covel. are lisEed on the back of Ehis leEEer. Should it be apparent thaE ang goung people in Ehe house uish to ansder separaEelg from Ehe adulEs, please supplg an addiEional copg to Ehem and record EhaE issue in gour reEurn. If their compleEed quesEionnaire is noE collecEed for ang reeson. please ask Ehem Eo put it Ehrough *re leEEerbox aE LiEEle Oane CourE. 1 ftshford Road.

Your leEEer of aubnoriEg as a disEribuEor. signed bg *re Tourn llagor and muself is enclosed and snould be shor.n Eo ang housenolder on requesE. lrJe have been involved in this projecE since El're earlg Spring of Enis gear and realise thaE ue mag have maoe assumpEions on Ehe clariEg of Ehe docr:nrenE Ehrough our ourn familiariEg r,riEh Ehe r.rording. ffgain. please do noE hesitsaEe Eo ask for explanations. LJe uould noE be engaged in Ehis enEerprise if ue did noE Ehink iE uorEhuhile. inEeresking and imporEanE for TenEerden in Ehe gears Eo come. LJe are graEeful for gour assisEance in a Eask of some nagniEude.

Yor:rs sincerelg

(td R SHIRREF$ Chairman, f ot & 0n behal f of The Sleering 6noup

xi TnxrnnpnN Toml Appnruser STTBRING Gnoup

Plcase reply ro:

OcLober 1335

This is to introduce our distribuEor/collecEor : ...""""..;"' quesEionnaires (t^lhen complebed) in r.rho is authorised to distribuEe and collech gour area. preparation of the is part of Ehe gakhering of informaEion for Ehe This pro-iect bg Tenterden Toun Council and ftppraisal Reporb J.,-r".te"oei a oisfiiJ sponsored Ehe backing of local clubs and oEher Ehe Kent Rural CoimuniEies Eouncil, r,riEh organizabions. as gour ansujers our 6le earnesElg ask gou Eo compleEe bhe nuesbionnaire f acts t ri l l be incomPlete'

Thank gou f or gour cooPerabion

bI R 5HI RREFS Councillor B 6 TRfiNTER rman, Steeri ng ErouP llagor, Chai Tor^ln & Di sbri cE RPPrai sal Tenterden Tenterden

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