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Contents Newton Hyde Welcome Neighbourhood Profile A great place to live... Local knowledge What next? Our commitment Neighbourhood plan What can you do? Getting Involved Your Money

Welcome to your new neighbourhood plan At Jigsaw Homes Group we take pride in how we can work with our local partners to our neighbourhoods and want to work with make improvements. residents to achieve our mission of ‘Creating homes. Building lives.’ As a result of the findings, we will target resources to areas in need through a range This plan takes on board feedback from of activities to make you feel happier with employees and residents looking at key your neighbourhood. issues like health and employment, crime and antisocial behaviour, money We’ve been using neighbourhood plans for management and neighbourhood desirability. six years in now and they have helped us to target resources and carry out This information helps us to identify the work in areas most in need. This plan will be main challenges in your neighbourhood and in place for three years.

Neighbourhood profile information Properties by type Here are some facts and figures about the people and properties that make up your Bungalows Houses Flats neighbourhood which we thought you may maisonettes & bedsits find interesting. 51 293 Tenant by age 246

Under 25 years - 4% 36 - 54 years - 33% Number of Jigsaw Homes properties 590 25 - 35 years - 20% 55+ years - 43% Average length of tenancy 7.75 years A great place to live...

The Newton neighbourhood is located just to the north of Hyde town centre. The neighbourhood is predominantly made up of houses, however there are pockets of low rise flats, bungalows and independent living properties at Ashton House. There are 590 properties managed by New Charter Homes, part of the Jigsaw Group.

There are a small number of new build properties located on Duchess Green and Ivy Close and there has also been extensive development of privately owned new build properties. Jigsaw Homes owns the majority of the social housing stock within the neighbourhood however there are small pockets of properties owned by other landlords.

The area benefits from a number of shops available through both stations. There are neighbourhood and there is also a Community and amenities which are in the main, situ- two primary schools in the locality of the Garden group who have developed a green ated on and around Talbot Road. There are neighbourhood, Bradley Green Primary space for the benefit of all in the area. numerous green spaces for local residents to Academy and Oakfield Primary. access and these are spread throughout the Jigsaw Homes has plans to build around area. Newton also benefits from a regular The New Charter Community Hub on 2,400 more homes by 2022 through a mix bus service, which allows easy access into Acresfield Road has a number of services of tenures including affordable rent, shared Hyde town centre, , running from it and is frequently used to ownership and market sale. We plan to build and Ashton-under-Lyne. The neighbourhood offer community engagement events led by over 300 of these new homes in Tameside, is served by Flowery Field and Newton for the local residents. The neighbourhood also some of which are already complete or in Hyde train stations which are nearby and benefits from an active residents’ group who progress and we’re sourcing potential sites connections into Manchester city centre are are always looking at ways to improve the for others.

How well is your neighbourhood performing? Community insight

We have identified a range of both internal and external indicators that The neighbourhood performs satisfactorily when compared with other tell us how great your neighbourhood is overall. areas locally in relation to socio economic indicators. Performance in terms of health, employment, skills and training figures and poverty The indicators range from the condition of the properties in the are all given consideration in this section. neighbourhood to levels of employment and poverty. You can see them all below with an explanation of what the ratings mean for your neighbourhood. Household money management Neighbourhood experience £ When looking at the way in which people pay their rent, levels of rent On average, people who move into the neighbourhood tend to stay arrears and the number of evictions, the neighbourhood performs to a in their homes for a reasonable length of time. The neighbourhood satisfactorily level. However, this means some households may still be experiences some antisocial behaviour or neighbour nuisance experiencing money management issues, could be at risk of losing their cases. This indicates that while the majority of residents treat each homes, and may need additional support. other with respect, there are some incidents that do occur that have a negative impact on people’s ability to relax and feel secure in their homes. Satisfaction with the neighbourhood is relatively high although Demand there is room for improvement.

The time it takes to re-let a property is generally good across the neighbourhood indicating that properties are generally popular with a low number of repairs required and people who are eligible can move Overall summary into their new home relatively quickly. Overall the neighbourhood is a good place to live but it does experience some problems that occasionally Property condition affect people’s quality of life. The main aim for this neighbourhood is to identify the right activities, Generally, the homes in the neighbourhood are in a good condition, services and initiatives that will help address the are energy efficient and there are no common issues with repairs and specific issues that currently hold the area back. maintenance costs. Local knowledge: What you told us about your area. Residents overwhelmingly told us their Residents wanted to see more activities at favourite things about the area are the the neighbourhood hub. excellent public transport links, the amount of green space, the neighbourhood hub and Some residents felt that there needs to the community group. be better maintenance of the roads to fix potholes. People told us their main concerns were dog fouling, litter and untidy gardens. Additional off-road parking would be useful in some areas. Some residents stated that the streets around Hillgate would benefit from fencing.

How will we progress the plan? As these plans are an update of the former Neighbourhood plans, work has already begun in your area, as well as in the other 28 New Charter Homes neighbourhoods.

We will continue to review our performance data frequently over the next three years and we will keep you updated on the progress through our website, social media and newsletter. You will also have the opportunity to be involved so please watch out for advertised activities or requests for feedback.

Our commitment We will monitor how residents are and make sure any properties that become Develop more beneficial working managing to pay their rent and continue empty are ready to let as quickly as possible. partnerships with residents and Tameside to offer advice and guidance to those that Council in addressing issues with refuse are struggling financially. We will identify where customers are not collection, fly-tipping and dog fouling. happy with the repairs service provided We will work closely with residents to ensure and look to establish any trends in this data. Alongside partner agencies, we will look that the community knows where to access We will establish patterns in the number and at the health of our residents and deliver help and advice on money management costs of repairs and introduce a responsive targeted initiatives to those areas where issues. plan to address areas of concern to sit residents are in need of additional support, alongside our targeted investment and advice and guidance. We will target any properties that are more planned replacement programmes. difficult to let within the neighbourhood We will look at the levels of and work to resolve any related appearance Work closely in partnership with Greater unemployment in the area and guide issues that may affect their popularity. We Manchester Police & Tameside Council at a people to our existing job clubs, where will also take action on any other issues local level in tackling anti-social behaviour, advice, assistance and support can be given affecting the desirability of the area, to nuisance and crime. to help people into training, volunteering ensure a better customer experience. and paid employment. We will take a focused approach to the issues We will regularly monitor the property arising in the neighbourhood, such as higher To enable community usage of our condition, area appearance and management levels of antisocial behaviour and crime and neighbourhood hubs by offering key holder issues related to any properties that become address these directly alongside our partner agreements to local constituted groups and empty. We will identify any challenges early agencies. partner agencies. What can you do?

Familiarise yourself with the money advice address any issues in your area and give you services that we and our other agencies the best service. provide and tell your neighbours, friends and family about them if you think they may be Get in touch if you experience anti-social in financial difficulty. Get in touch with us behaviour or, if you feel you are seeing a rise as soon as possible if you feel you are getting in crime in the area, so we can assist and behind on your rent and bills. You can also give practical advice. Tell us if you believe look on our website for advice on a range of properties are being use for illegal purposes. money matters and links to other sources of Take pride in your community and regularly help and support. maintain your own garden or clean the space outside your flat etc. We can offer low cost Link here support if you need help with this. Be a great neighbour – top tips Be observant around your neighbourhood and ● Introduce yourself to your neighbours and let us know when things do not look great. consider your neighbours’ lifestyles It may be that the standard of communal ● Be aware of the noise you create in your spaces can improve, the environment could own home, particularly in buildings with be improved or when you see something that communal entrances. you don’t think is safe. Let us know if you ● Be mindful of where you park and be think a property has been abandoned as soon considerate of others as possible so that we can take action to re- ● Let your neighbours know if you are having let the property and avoid possible damage. a celebration Report repair issues quickly and keep an eye ● Maintain your garden and keep your com- on any recurrent problems you notice in your munal areas free of items home, or those of others in your community, ● Put your bins out on the right night and and let us know. Always fill in the repairs bring them in again once collected feedback surveys, this will really help us ● Keep an eye on your neighbour’s property

Getting involved We encourage residents to get involved in so you can do as much or little as you like. wherever possible so please get in touch if improving and shaping our performance and Activities include feedback surveys, photo you have any ideas on how to improve your the standard of our services. We understand tasks, mystery shopping and the opportunity neighbourhood. that not everyone wants the same level of to volunteer for our scrutiny panel. involvement, so we offer a range of ways to In addition to Jigsaw Rewards you can also get involved. have informal involvement by attending community events or following us on social media, our websites and through our news- letters. Jigsaw Foundation If you want to be more involved you can be April 2019 sees the launch of Jigsaw part of a focus group to discuss different Foundation offering funds for local projects Jigsaw Rewards services and attend events and training. You which make a difference to the lives of our Jigsaw Rewards is an opportunity for you to can even become a tenant director on our residents and their communities. The fund give your feedback by completing surveys Board, join/set up a residents’ association or is open to charities, resident and community on our services, mainly from the comfort of local group in your area. groups, voluntary organisations, social enter- your own home. In return you will receive We also recognise that everyone has skills, prises and local partner agencies. £500,000 points which can be exchanged for gift capability and drive to improve their neigh- will be available annually to share between vouchers or credits on your rent account. It bourhoods and this is happening with great projects within our neighbourhoods. For is simple and quick to register for Jigsaw success in a number of places. We’re keen more information and an application form, Rewards. Just visit rewards.jigsawhomes. to promote this and whether it’s a small pro- visit www.jigsawhomesgroup.org.uk. Grants org.uk/ and enter your surname, payment ject near to your home or something more under £25,000 will be voted on by tenants reference and tell us which areas of the ambitious, we want to hear your ideas and through Jigsaw Rewards. Anything above business you are interested in. We will only help you to make this happen. Our neigh- this will be voted on by Jigsaw’s executive share with you the activities you have chosen, bourhood team will support you to do this team. Your money Welfare benefits Recurring card payment – you can set a recur- You can join Cash Box if you live or work in ring card payment and can cancel or amend Tameside. If you need to make a claim for welfare this with us at any time. If you did not have benefits, you need to do it as soon as pos- the funds when we attempt to take a pay- Cash Box offers secure savings and sible. Don’t delay as you could miss out on ment you would not incur any bank charges. affordable loans at low rates of interest. money you are entitled to. We have a bene- fits calculator and budgeting tool available to Allpay payment card - Look for the PayPoint More information is available on the Cash all tenants in the Jigsaw Homes Group. or e-pay sign and pay your rent with your Box website www.cashbox.org.uk or by allpay card at the till. telephoning 0161 342 3266.

Through our website- You can pay on our We have a number of website with your debit card and allpay swipe card using our online services. This service is as well as a household budget available 24 hours a day, 365 days a year. Cash Box Credit Union is authorised by The tool – why not try them out. Prudential Regulation Authority and Standing order - Payments can be made regulated by The Financial Conduct directly from your Bank or Building Society on Authority and The Prudential Regulation Please visit a weekly, fortnightly or monthly basis. To use Authority. FRN 213528 this payment method please contact us and www.newcharter.entitledto.co.uk we will send you a Standing Order form for If you are concerned about debts or would you to complete and return to us. Smarterbuys Store like advice on benefits, contact us on: Over the telephone - You can pay your rent The Smarterbuys Store is supported by 0161 331 2000 or over the phone using our 24 hour automated New Charter Homes. If you’re looking [email protected] service. Please phone connect on 0300 111 for new electrical or household goods, 1133 and select Option 3. If you are calling don’t be tempted by expensive furniture Getting ahead with your rent outside our normal working hours which are stores or high interest weekly payment between 6:00pm – 8:00am, you will need to stores. The Smarterbuys Store offers select option 2 instead. Please note that you It may not come as a surprise to you that a high-quality goods at competitive prices. will need your allpay card along with a valid high level of the UK households have little debit or credit card to use this service. or no savings. When there is a financial If you pay your rent on a monthly basis please issue at home, this can have a real impact. be aware that your rent is charged on a By paying a little extra with your rent each weekly basis and that you must meet all your week, you can build a buffer which will help weekly rental obligations within that current when money is a bit tight. This can also financial year (1 April to 31st March). There- help if you are moving on to Universal Credit For more information, please call into any fore we expect you to have one week credit and you are waiting for your first payment. of our Hubs, log on to: balance on 31st March of each year. This is If you need extra cash, do not be tempted to https://gm.sbstore.org/home to reflect the 1st week in advance payment use a loan shark – they are not your friend. you will have been asked to make when you Telephone 0300 500 0975. signed your tenancy. Loan sharks Smarterbuys Store is regulated by the Financial Conduct Authority, reference If you are affected by a loan shark, don’t Home contents insurance number FRN 713 746 suffer in silence. The Illegal Money Lending We offer a scheme to protect your home Team can help. You can contact the team contents that you can pay weekly with your anonymously on 0300 555 2222. rent? Find out more on 0161 331 2000. Water bill reduction schemes

Need help saving and You may qualify for one of United Utilities Payment facilities managing your money? water bill reduction schemes.

Direct debit – these can be set up weekly, Cashbox Credit Union is a community savings Simply call them on 0800 072 6765 fortnightly, 4 weekly or monthly and can be and loan co-operative, where members pool Last year tenants taking part each saved on any date in the month their savings to lend to one another. on average £164.59.

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