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October 2009 | Volume 29 Number 10

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October 2009 | Volume 29 Number 10 Business Voice A Member Publication October 2009 | Volume 29 Number 10 Routing Slip Please share The Business Voice with others Celebrate Customer Service Excellence at October 23 Luncheon oin the Las Vegas Chamber of Commerce “One of the best things about the CSE program is and salute excellence in customer service at that it’s free, simple, and everyone can use it,” says What’s Inside J the 2009 Customer Service Excellence (CSE) Robinson. “Companies can utilize CSE as an in-house Luncheon. Slated for October 23 at the Rio employee recognition program and individuals can All-Suite Hotel & Casino, this annual celebration use CSE ‘compliment cards’ to give a special thanks Federal anti-theft rules recognizes top performers in every industry. to people they come across who provide superior effective November 1 levels of service.” 3 “During a challenging economy, superior levels of customer service can make The annual Customer Learn how to do business the difference between a Service Luncheon is held in with Clark County company prospering, or celebration of and following 4 floundering,” says CSE National Customer Service committee chair, Doug Week, which is October 4-10. Train your employees to Robinson, of American Special bronze, silver and work with the hearing Family Insurance. “This gold certificates honoring the impaired luncheon is a celebratory levels of CSE achievement 6 event that rewards the are awarded at the luncheon. efforts of customer service During a program year, all Learn more about stars valley-wide. It’s a real nominations are tracked and Nevada’s renewable ‘feel good’ celebration that each nominee is invited to energy future lets us all take a step back the luncheon. 8 and acknowledge the truly great things that continue This year enterainment Gain insight on home-based to happen in our business will be provided by Penny business options community.” Lane. Register today for 14 the CSE luncheon on The Chamber’s CSE program Friday, October 23. The October Calendar of is a city-wide effort that encourages and rewards celebration is from 11:00 a.m. - 1:30 p.m. at the Events superior customer service. Operated in partnership Rio All-Suite Hotel & Casino. Admission is $45 16 with the Las Vegas Convention and Visitors per person, or $450 for a table of 10. Reserve your Authority (LVCVA), CSE provides a wide range seats by calling 702.641.5822 or register online at and much more... of opportunities for companies and individuals to www.lvchamber.com. Click on the events calendar acknowledge superior customer service levels. for more details. continued on page 30 Save the date Preview Las Vegas 2010 January 28, 2010 Thomas & Mack/ Cox Pavilion Find big savings on prescription drugs with the free Nevada Drug Card, a discount card. The Nevada Drug Card helps you in many ways: More choices: Hundreds of drugs to choose from, not just generics. Brand names are available, too. More places: The Nevada Drug Card is accepted at independent pharmacies statewide and at most retail chain pharmacies. It’s free: Unlike some discount drug programs, there is no sign-up fee. Have insurance? If you have prescription coverage you can use this program for your non-formulary (non-covered) medications. Why pay more? Sign up at www.nevadadrugcard.com Get it now! It’s easy to go online, sign up and print your card. In most cases, there are significant savings-typically 30-75%. Everyone in your family can have their own card and save. Sponsored by: The Nevada Drug Card is not insurance. It is a discount card open to all residents of Nevada. KL 071509 From My Desk “Red Flags” federal anti-identity theft provision goes into effect Nov 1 By Christopher Mathews, Lionel Sawyer & Collins dentity theft continues to plague the nation, with and procedures to identify “red flags” of identity theft, a businesses and individuals reporting nationwide losses method to detect such red flags, procedures in the event I running into the hundreds of millions of dollars each red flags are detected, and a method to re-evaluate the year. In 2003, Congress passed legislation requiring program as risks of the crime change. federal agencies to implement new regulations to detect and fight identity theft. In 2007, the Federal Trade “Red flags,” according to the FTC, are potential patterns, Commission (FTC) developed the “Red Flags Rule,” practices, or specific activities indicating the possibility requiring businesses and organizations to develop and of identity theft. When a red flag is detected, a company implement programs aimed at halting such theft. Failure to might notify the customer, close or refuse to open an comply before the rule’s November 1, 2009 implementation account, change a password, or notify law enforcement. date may result in the imposition of stiff civil penalties and There is no one-size-fits-all approach: the response must intrusive audit and compliance measures. be appropriate to the degree of risk posed. Businesses must tailor their programs to the size of their business Christopher Mathews The Red Flags Rule applies to financial institutions or and the risk of identity theft likely in their operations, and Lionel Sawyer & Collins any business that regularly permits deferment of payment ensure their employees are trained in the program and or provides goods or services and bills customers later, if actually put it into practice. A business must update its there is a “reasonably foreseeable risk” of identity theft. program as risks change or when the business undergoes Businesses covered by the Red Flags Rule must develop, a change such as restructuring, merger, or acquisition. implement, and administer a written identity theft prevention program that must be approved at the highest The Red Flags Rule represents a fundamental shift in the level of the company. The program must include policies prevention of identify theft, from passive data protection continued on page 30 Las Vegas Chamber of Commerce Member Services 2009 Board of Trustees Las Vegas Chamber Helpful Hints: Executive Committee: of Commerce Steve Hill Hugh Anderson Richard S. Worthington 702.641.5822 • Limit the number of releases you Chairman of the Board Anderson & Delutri @ Merrill Lynch The Molasky Group of Companies send to the single most important CalPortland Membership Sales 586.3855 happening in your organization. Kevin Orrock Kara Kelley Advertising Sales 586.3812 Fafie Moore The Howard Hughes Corporation President & CEO CSE 586.3839 • No advertisements will be printed Immediate Past Chairman Las Vegas Chamber of Commerce Government Affairs 586.3805 in the Member News section. Realty Executives of Nevada InfoCenter 735.1616 Michael Bonner • No phone numbers will be listed in Greenberg Traurig, LLC Member Health Benefits 586.3887 the Member News section, with the Kristin McMillan Public Relations 641.5822 exception of non-profit organizations. Chairman-Elect Kevin Burke VYP 735.2196 EMBARQ Burke and Associates, Inc. • Outdated material will not be Editorial Policy: published. The Las Vegas Chamber of Com- • Membership dues must be current Trustees: merce welcomes input, ideas and for submissions to be printed. Bob Ansara suggestions from our members. Ricardo’s of Las Vegas, Inc. Cornelius Eason Bruce Spotleson As with any periodical, we must • The Chamber reserves the right Greenspun Media Group adhere to strict deadlines and we to make the final edit on all Charles Atwood Robbie Graham reserve the right to edit all mate- submissions. The Smith Center for the NTC Global Holding Group Vicky VanMeetren rials submitted for publication. Performing Arts St. Rose Dominican Hospitals Commentaries that are marked as The Business Voice (USPS #717- Corey Jenkins San Martín Campus such do not necessarily reflect the 970) is published by The Las Vegas Jay Barrett SAVMOR Rent a Car opinion or position of the Cham- Chamber of Commerce. Marnell Corrao Associates, Inc. John Wilson ber, its trustees or employees. The 6671 Las Vegas Blvd. South, Ste. 300 Bart Jones MedicWest Ambulance Chamber cannot guarantee the Las Vegas, NV 89119-3290 Bob Brown Merlin Contracting validity or accuracy of the contents Las Vegas Review-Journal & Developing Nancy Wong Annual Subscription $25 Arcata Associates, Inc. of paid advertisements. Questions Periodical postage paid at Las Vegas, NV Senator Richard Bryan Gina Polovina or concerns about content of The Lionel Sawyer & Collins Boyd Gaming Corporation Michele Tell Woodrow Business Voice can be addressed POSTMASTER: Send address changes to: Preferred Public Relations, LLC to Vice President of Marketing, The Las Vegas Chamber of Commerce, Tim Cashman Kevin Rabbitt Las Vegas Chamber of Commerce, 6671 Las Vegas Blvd. South, Ste. 300 Foghorn Consulting GES Exposition Services Michael Yackira 6671 Las Vegas Blvd. South, Suite Las Vegas, NV 89119-3290 NV Energy 300, Las Vegas, NV 89119. Doris Charles Larry Singer Wells Fargo Bank Grubb & Ellis l Las Vegas October 2009 | The Business Voice | Las Vegas Chamber of Commerce 3 Chamber News Learn how to do business with Clark County How to do business with Have you considered the possibility that your Member verification underway Clark County business could be a provider of goods or services Please watch your mail for your Las Vegas Chamber of to Clark County? The Chamber can help you Commerce membership verification form. By completing Tuesday, October 13 learn what the county purchases and how the 8:00 to 8:30 a. m. Registration & and returning this form by November 9, you will ensure Networking purchasing process works. On October 13 the that your information is accurate in our annual Las Vegas 8:30 to 10:30 a.m. Program Chamber will host a seminar titled “How Chamber of Commerce Buyer’s Guide and Membership EMBARQ® Business and to Do Business with Clark County.” Clark Directory and in our on-line Business Directory.
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