Professional Profile

A highly motivated and dedicated individual with great exposure

of working experience focused on Sales, Customer Service, Telemarketing, Secretarial & Office Administration. Possess superior problem-solving attitude along with a strong driving force towards professional growth. An innovative fresh graduate focused on team playing, multitasking, work ethic, time management, discipline, task orientation, strategic planning and creative thinking. FAITH ARVY H. ABADILLA Demonstrated excellent interpersonal & communication skills; expert at fostering solid and professional relationships with customers, colleagues, and executives while maintaining quality 0929 514 3402 standards, professional demeanour, and a cooperative attitude in [email protected] the workplace.

Gulang-Gulang, City

Career Snapshot

Educational Attainment Aug 2019 - Present OFFICE SECRETARY HCK Pest Control, Lucena City

Bachelor of Science in Feb 2019 - Apr 2019 TRAINEE (On-The-Job Training) Business Administration PLDT Inc., Lucena City Major in Marketing Management St. Anne College Lucena Inc., 2015 - 2019 Core Competencies

Personal Information . Time Management . Call Handling . Problem-Solving . Marketing . Documentation . Presentation Skills Date of Birth . Customer Service . Communication Skills 3rd Dec 1998 . Conflict Handling . Multi-Tasking . Typing/Encoding Skills . Computer Literacy Nationality . Customer Engagement . Work Flexibility Filipino

Marital Status Academic Achievements Single  Dean’s Lister Languages  Most Responsive Award - School of Business Administration English, Tagalog  Best Presenter in Product Exhibition  Organizational Meritorious Award as the Most Persistent in Computer Skills Graduating Batch 2018 - 2019  2nd Place - SACLIAN Empowerment for Better Community Life: Community Project Proposal  3rd Place - Product Exhibit Competition (Global Trade Microsoft Office Application Marketing - International Export) (Word, Excel, PowerPoint)  Former Marketing Researcher of Philippine Junior Marketing

Association Windows OS  Active member of Philippine Junior Marketing Association

 Selected as the Research Representative of the overall School of Internet, Email & Business Accountancy and Technology Other Computer-Based Programs  Meritorious services rendered during BSBA Department’s

Activities as Junior Marketing Association’s Secretary

Employment History

Work Experience

HCK Pest Control has many services available to meet all of clients’ needs when it

comes to controlling pest, providing a full range of pest control services including household pests, rodents, fleas, ticks, termites, fire ants, bats, and more.

OFFICE SECRETARY Aug 2019 - Present HCK Pest Control, Lucena City

Job Responsibilities: . Receiving and transmitting messages, answering routine inquiries, processing mail, setting up meetings and coordinating appointments. . Completing requests by greeting customers, in person or on the telephone, and answering or referring inquiries of all clients. . Performing general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. . Meeting with individuals, and clients on behalf of the management. . Preparing invoices, reports, memos, letters, financial statements and other documents, as well as encoding information from clients, using word processing, spreadsheet, database, and/or presentation software. . Working with both paper documents and electronic files ensuring proper filing & documentation for retrieval. . Responsible for cheque collection and deposit, as well as maintaining general company records to uphold accurate files. . Creating comprehensive reports for various companies about the services provided by HCK Pest Control. . Maintaining accurate list of the company’s profits and expenditures.

PLDT Inc. is the largest telecommunications and digital services company in the Philippines and the most known internet service provider.

TRAINEE (ON-THE-JOB TRAINING) Feb 2019 - Apr 2019 PLDT Inc., Lucena City

Job Responsibilities: . Promoting telecommunications products and services through phone and direct selling. . Maintaining an updated database in sales database including all activities performed. . Answering queries or any related information with regards to the products and services of the company. . Entering data, maintaining databases as well as client files, managing hard copies, scanning documents and handling other data-related tasks. . Acknowledging and resolving customer complaints to ensure customer satisfaction and provide professional support. . Processing orders, forms, applications and requests. . Maintaining a positive, empathetic and professional attitude towards customers at all times. . Contributed to team effort by achieving related results as required.

Training & Seminars

 “Business Intelligent Alignment of IT Business”, St. Anne College Lucena, Nov 23, 2018  “Building Dynamic Workplace Between Millennials & Generation Z’s”, St. Anne College Lucena, Nov 23, 2018  Digital Marketing, St. Anne College Lucena, Nov 16, 2018  “Stress Management: The Power of Attitude”, St. Anne College Lucena, Nov 16, 2018

 “Stress Management: The Power of Attitude”, St. Anne College Lucena, Nov 16, 2018  “Great Communication: The Key to Positive Relationships/Developing Assertive Communication Skills”, St. Anne College Lucena, Nov 9, 2018  “Train Law”, St. Anne College Lucena, Nov 9, 2018  “Retention Strategy/Social Media Marketing”, St. Anne College Lucena, Oct 26, 2018  “Customer Relationship Management”, St. Anne College Lucena, Oct 12, 2018  “Financial Literacy: Building Your Future”, St. Anne College Lucena, Feb 2, 2018  “7th Guidance Lecture Series: Capacity Building for Young Professionals”, St. Anne College Lucena, Oct 27, 2017  11th COBED4A Business Student Summit “Building Business Leaders Through Virtual Enterprise and Mobility”, Convention Center, Lucena City, Sep 22, 2017  “Drug Education and Security Awareness”, St. Anne College Lucena, Sep 8, 2017  “Depression Awareness Seminar”, St. Anne College Lucena, Mar 10, 2017  10th COBED4A Business Student Summit “YOUTHPRENEURSHIP: Prospect amd Opportunities to Business Prosperity”, , , Nov 25, 2016  9th Business Student Summit “Career Prospect for the 21st Century Business Graduates”, Manuel S. Enverga University Foundation, Lucena City, Sep 4, 2015  Juan Big Idea: A Voyage Towards Marketing, Manuel S. Enverga University Foundation, Lucena City, Aug 2015

Character References

Prof. Juliana Lalaine P. Manlangit, MAed Dean - School of Business Accountancy & Technology St. Anne College Lucena Inc. 0923 388 0640

Prof. Carmelita A. Maranan, MBA Program Chair - College of Business St. Anne College Lucena Inc. 0923 100 6911

Prof. Ma. Nonette M. Merene, MBA Class Adviser St. Anne College Lucena Inc. 0917 560 5861