ASIAN HOTEL & CATERING TIMES PUBLISHED SINCE 1976 Vol 34 November 2009 PUNK’S NOT DEAD Bar wows Beijing ON THE BIG SCREEN TVs that meet your guests’ demands Hong Kong SAR HK$50 China RMB50 POINTS IN THE RIGHT DIRECTION Singapore S$15 Malaysia RM30 Targeted loyalty programmes Thailand Bt300 Rest of Asia US$10 E DITOR ’ S M E SSAG E elcome to the November issue of The crisis has also uncovered some hidden deep, rich flavours of single malts – but the Asia’s favourite hospitality read; gems – the commodity-driven economies of boundaries are becoming blurred. Big names Wone we hope is going to put a perky Australia and Indonesia are making those like Johnnie Walker or Chivas Regal still have spring in your step. countries much more attractive propositions their traditional strong pulling power. Although Asia has been unevenly affected than they were even two years ago. You can also read about how to decide by the world economic crisis, hoteliers that One thing hoteliers seem unable to agree what type of espresso machine is best for your AHCT has spoken to recently are becoming on is the shape of the recovery – but Vs, coffee outlet concept: Do you really need a more positive about the future. Development Hockey Sticks and even unsteady Ws all have barista or can the machine do the work for is speeding up or – depending on the company their upsides. you? It really depends on the venue. URBAN NATURE – continuing at an unrelenting pace. And on On the softer side of business come the operations side, stronger than expected articles exploring whisky and coffee. We NEW DIMENSIONS IN HOSPITALITY domestic demand has been the lifeblood of discover that younger drinkers still prefer a some markets. blend and that older drinkers are partial to the Mischa Moselle ENDORSEMENTS MANAGING Editor Mischa Moselle [email protected] ThE FEDERATION HONG KONG HOTELS HONG KONG FEDERATION OF HONG KONG BakING INDUSTRY ASSOCIATION OF HONG KONG ASSOCIATION ChEFS ASSOCIATION RESTAURANT OWNERS TRAINING CENTRE OF ThaILAND DESIGN BY HOTEL OWNERS Koon Ming Tang [email protected] Contributors Mark Graham ASSOCIATION OF SINGAPORE HONG KONG HONG KONG SINGAPORE HONG KONG INTERNATIONAL ChEFS ASSOCIATION BakERY & CONFECTIONERY MAITRE D’HOTEL ASSOCIATION HOTEL ASSOCIATION BARTENDERS ASSOCIATION Zara Horner HOTELIERS ShaNGhaI ASSOCIATION Robin Lynam Christina Kautzky Debbie Reyes-Coloma Ruth Williams ShaNGhaI MYANmaR ChEFS MALAYSIAN ASSOCIATION MACAU HOTEL CLUB maNAGERS ASSOCIATION ChEFS ASSOCIATION ASSOCIATION OF HOTELS ASSOCIATION HONG KONG Associate PUBLISHER Sharon Knowler [email protected] ADVertising SALES MANAGER Claire Sancelot ASIAN HOTEL & CATERING TIMES IS PUBLISHED MONTHLY BY clair [email protected] ThOMSON PRESS HONG KONG LTD (TPHK) CIRCULation EXECUTIVE The opinions expressed in Asian Hotel & Catering Times do not necessarily represent the views of the publisher or the publication. Becky Chau Whilst every effort has been made to ensure the accuracy of information contained in this publication, no responsibility can be [email protected] accepted by the publisher, editors and staff, agents and contributors for omissions, typographical or printers errors, inaccuracies or changes howsoever caused. The editors reserve the right to edit any material submitted at their discretion. All materials published remain the property of TPHK. Reproduction without permission by any means is strictly prohibited. Correspondence CHAIRMAN should be addressed to The Editor, Asian Hotel & Catering Times, Room 1205-6, 12/F, Hollywood Centre, 233 Hollywood Road, JS Uberoi Sheung Wan, Hong Kong. Tel: (852) 2815 9111 Fax: (852) 2851 1933. 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Email: [email protected] Contact: Mr. Xavier Collaco Tel : 603 7729 6923 Contact: Ms Christina Eccleston Fax : 603 7729 7115 Media Transasia (India) Ltd Email: [email protected] Marston Webb International Villeroy & Boch AG (Shanghai) Representative Office 1, A & B, Diamond House, 35th Road, Contact: Ms Shallie Cheng 60 Madison Avenue, Suite 1011, Linking Road, Bandra West, Mumbai - 400 050 New York, NY 10010, USA No. 2299 West Yan An Road, 10B29 Tel: 91 22 26053702-06 Fax: 91 22 26053702-06 Tel: +1 212 684 6601 Fax: +1 212 725 4708 Shanghaimart, 200336 Shanghai, PR China Email: [email protected] Telex: (023) 420773 BRANINT Contact: Mr. Xavier Collaco Contact: Ms Madlene Olson Tel.: +(86) 21 6236 3281 · Fax: +(86) 21 6236 3283 E-Mail: [email protected] HOTEL & RESTAURANT November 2009 AHCT VLH_1458_Ad_UrbNat-210x297_RZ.indd 1 20.10.2009 16:51:16 Uhr CONTENTS Card deals Volume 34 November 2009 MARKET REPORT EQUIPMENT 16 Hoteliers assess 2009 and prospects 42 How much of for 2010 across Asia a human touch does an espresso TECHNOLOGY machine need? 20 TVs that turn on your guests 46 Designed for safety – a look at the market for in-room safes Cover photography of Punk bar is courtesy 12 of neri & hu design and research office/ Derryck Menere NEWS CULINARY 28 Christmas is coming; Wine world; Guest chefs INDUSTRY EVENTS AND EXHIBITIONS 6 Hong Kong Hotels Association 54 Events calendar reports; Winners recognised; Openings; Technology 56 Food & Hotel Vietnam reviewed PRODUCT APPOINTMENTS 50 Danish oven; Coffee machines; 58 See who is moving where Imitation candles MANAGEMENT 12 Loyalty programmes that reach the right demographic Spirited design Advertisers’ Index Alpha International 25 Boncafe 32 & 33 Bowmore 41 Screen test Club Hotel 15 20 Coffee Concept 45 Up and Coming...24 Coverdrive 13 December FHA 29 • Pay scales Global Search International 35 • ASP; Call accounting Global Zone 19 DESIGN • Hotel design Gulfood 57 24 Beijing’s Punk bar is nominated • Desserts Hotelex 31 for an award • Beer; Cocktails Hotel Show Dubai 53 • Dishwashers; Lighting ITE 55 LRT 21 FOOD January M.Schaerer 27 34 The generation gap that makes • Sales & Marketing Manitowoc Foodservice 23 banquet menus an ecological • Market Report: Thailand Moet Hennessy Diageo OBC minefield • PMS • Guestroom design Mundial 17 • Meat Nespresso 37 DRINK • Vodka Safemark Systems IBC 38 Blends and single malts vie for the • Luxury linen; Carpets Saflok/Kaba 49 whisky market Santos 9 Tabasco 11 Uncle Russ 47 Villeroy and Boch IFC AHCT November 2009 November 2009 AHCT I NDUSTRY N E WS The Hyatt Regency dominates the Tsim Sha Tsui skyline I NDUSTRY N E WS Taking the cake for awards Hong Kong From South Korea to Indonesia, it’s awards hoteliers season for the hospitality industry, with some likely faces and some new names in the mix. optimistic for The Honourable Sir Michael Kadoorie, Chairman of The Hongkong and Shanghai 2010 Hotels, Limited, has received a prestigious Lifetime Achievement Award from the 2009 At the 49th Annual General Meeting of the Hotel Investment Conference Asia Pacific Hong Kong Hotels Association, Chairman (HICAP) for his considerable contribution to Mark Lettenbichler summed up what has been the hotel industry in the Asia Pacific region a tumultuous and difficult year for the industry, and in the world through positive actions and but left hoteliers with a positive feeling for the significant contributions. He was appointed outlook into 2010. Director of HMH in 1964 and Chairman in Over the first seven months of 2009, 1995. He said accepting his award, “In my occupancy rates were down 10.51 percent to own time, I have witnessed great changes in A City Deluxe Room at Harbour Plaza 8 Degrees 72.25 percent across the city, whilst average the world. I have been fortunate enough to room rates fell further, down 19.53 percent and be part of these changes and look forward Woods Bagot’s design for the Sheraton Hotel at the Tianjin East Port Waterfront average yield fell 29.75 percent. Interestingly to continual support from my colleagues and Development project (rendering) the priciest of hotels saw occupancy rates fall the most, while middle-tier hotels saw average HICAP honours Sir Michael Kadoorie room rates down the most.