Vehicle: Recalls Technical Service Bulletin # 10037B Date: 110513 Campaign - Unwanted Repeat Calls to Onstar(R) CUSTOMER SATISFACTION
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2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 1 Vehicle: Recalls Technical Service Bulletin # 10037B Date: 110513 Campaign - Unwanted Repeat Calls To OnStar(R) CUSTOMER SATISFACTION Bulletin No.: 10037B Date: May 13, 2011 Subject: 10037A - Unwanted Repeat Calls to OnStar(R) Models: 2003 Buick LeSabre 2004-2006 Buick Rendezvous 2005 Buick LeSabre, Terraza 2005-2006 Buick LaCrosse/Allure 2006-2008 Buick Lucerne 2008 Buick LaCrosse/Allure 2008-2009 Buick Enclave 2003 Cadillac CTS 2004 Cadillac Escalade 2004-2005 Cadillac CTS-V, Deville 2005 Cadillac Escalade ESV, SRX 2005-2006 Cadillac STS 2005-2008 Cadillac CTS 2006-2008 Cadillac DTS 2007 Cadillac Escalade, Escalade EXT 2007-2008 Cadillac Escalade ESV 2008 Cadillac SRX, STS 2002 Chevrolet Impala 2003-2008 Chevrolet Suburban 2003-2009 Chevrolet Silverado 2004-2008 Chevrolet Impala 2005 Chevrolet Colorado, Corvette, Malibu 2005-2006 Chevrolet Uplander 2005-2008 Chevrolet Avalanche, Tahoe, TrailBlazer 2006 Chevrolet HHR, Monte Carlo 2006-2008 Chevrolet Equinox 2007-2008 Chevrolet Corvette 2008 Chevrolet HHR 2008-2009 Chevrolet Cobalt, Colorado, Malibu, Uplander 2003 GMC Envoy XL, Sierra, Yukon XL 2004-2008 GMC Yukon 2005-2009 GMC Sierra 2005-2008 GMC Yukon XL 2006-2008 GMC Envoy 2007 GMC Canyon 2007-2009 GMC Acadia 2006 HUMMER H2 2006-2008 HUMMER H3 2008 HUMMER H2 2003 Oldsmobile Silhouette 2005 Montana SV6 2005-2008 Pontiac Grand Prix 2006 Pontiac G6, Vibe 2007 Pontiac Montana SV6 2007-2008 Pontiac Solstice 2008 Pontiac G6, Torrent 2008-2009 Pontiac G5, G8 2009 Pontiac G3, Montana SV6 2005-2007 Saturn ION 2006-2009Saturn VUE 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 2 2007-2008 Saturn AURA, OUTLOOK, SKY Equipped with OnStar(R) (RPO UE1) Supercede: This Parts Information section in this bulletin has been revised for Canadian dealers only. OnStar(R) modules are to be obtained by contacting York Electronics. Please discard all copies of bulletin 10037A, issued April 2011. THIS PROGRAM IS IN EFFECT UNTIL APRIL 30, 2012. Condition Certain 2002-2009 model year vehicles equipped with OnStar(R) may have a condition in which the vehicle's OnStar(R) system repeatedly makes incomplete calls to OnStar(R) without the vehicle's occupant(s) input or knowledge. Customer initiated Blue Button call, Emergency calls, and Automatic Crash Notification calls will also fail to establish a data connection with the OnStar(R) Call Center. Eventually, the customer's call will connect as a voice only line and the customer will be able to talk with an OnStar(R) advisor; however, the advisor will not get crucial customer data such as vehicle identification and location. Correction Dealers are to replace the OnStar(R) module (VCIM). Vehicles Involved Involved are certain 2002-2009 model year vehicles equipped with OnStar(R), and built within these VIN breakpoints: Note: Some model years/models have only one vehicle involved. 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 3 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 4 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 5 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 6 Important 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 7 Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link. Not all vehicles within the above breakpoints may be involved. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers/retailers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program. Parts Information US: OnStar(R) modules required for this program are to be obtained by contacting Autocraft Electronics via the web at www.autocraft.com, and selecting the catalog item that contains bulletin number 10037 (or PIC 4893B), or by calling 1-800-336-3998. Dealer must provide the VIN, R.O. number, and the current vehicle mileage. Canada: OnStar(R) modules required for this program are to be obtained by contacting York Electronics at 1-800-361-2894 (Calgary location) or 1-888-650-9675 (Oshawa location). Dealer must provide the VIN, R.O. number, and the current vehicle mileage. DO NOT ORDER ONSTAR(R) MODULES FROM GENERAL MOTORS CUSTOMER CARE AND AFTERSALES (GMCC&A) OR THE TECHNICAL ASSISTANCE CENTER (TAC). Service Procedure Note Do NOT replace the inside rear view mirror in tandem with this concern. The mirror has no bearing on this specific issue. 1. Remove the OnStar(R) module (referred to as the Communication Interface Module (CIM) or Vehicle Communication Interface Module (VCIM) in SI). Refer to SI for module removal instructions. Note Inform customer that all Bluetooth devices must be paired with the new VCIM. Bluetooth devices that have not been paired to the new VCIM will not function properly. 2. Install the new OnStar(R) module (referred to as the Communication Interface Module (CIM) or Vehicle Communication Interface Module (VCIM) in SI). Refer to SI for module installation instructions. Courtesy Transportation The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Warranty Transaction Information Submit a claim using the table below. 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 8 Submit 0.2 hours administrative allowance under "Administration Time" for the module exchange. ** The $25 represents the additional net amount allowed for the module exchange. *** Dealers are to claim only administrative allowance of 0.2 hours when the module is replaced by York Electronic's Mobile Unit. Dealer should submit the 0.2 hours administrative allowance under Administrative Time. Customer Notification OnStar will notify customers of this program on their vehicle. Dealer Program Responsibility All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through April 30, 2012. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through April 30, 2012, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle. 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 9 Disclaimer Technical Service Bulletin # 06045 Date: 060622 Campaign - Missing Mercury Disposal Notice Label Subject: Customer Satisfaction - Missing Mercury Disposal Notice Label # 06045 - (06/22/2006) Models: 2006 Buick Lucerne, Rainier, Rendezvous, Terraza 2006 Cadillac CTS, DTS, Escalade, Escalade ESV, Escalade EXT, SRX, STS 2007 Cadillac Escalade, Escalade ESV 2006 Chevrolet Avalanche, Corvette, Malibu Maxx, Silverado, Suburban, Tahoe, TrailBlazer, TrailBlazer EXT, Uplander 2007 Chevrolet Avalanche, Suburban, Tahoe 2006 GMC Envoy, Envoy XL, Sierra, Yukon, Yukon XL 2007 GMC Yukon 2006 HUMMER H2, H2 SUT, H3 2006 Pontiac Grand Prix, Montana SV6 2006 Saturn Relay ********* THIS RECALL IS IN EFFECT UNTIL AUGUST 31, 2006 ************ Condition Some 2006 Buick Lucerne, Rainier, Rendezvous, Terraza; 2006 Cadillac CTS, DTS, Escalade, Escalade ESV, Escalade EXT, SRX, STS; 2007 Cadillac Escalade, Escalade ESV; 2006 Chevrolet Avalanche, Corvette, Malibu Maxx, Silverado, Suburban, Tahoe, TrailBlazer, TrailBlazer EXT, Uplander; 2007 Chevrolet Avalanche, Suburban, Tahoe; 2006 GMC Envoy, Envoy XL, Sierra, Yukon, Yukon XL; 2007 GMC Yukon; 2006 HUMMER H2, H2 SUT, H3; 2006 Pontiac Grand Prix, Montana SV6; and 2006 Saturn Relay vehicles may have a condition in which the Mercury Disposal Notice Label was not included on the vehicle. This label contains instructions for the proper disposal of mercury-containing components installed on the vehicle. Correction Dealers/Retailers are to install a Mercury Disposal Notice Label on the driver's side door post. Since this label can easily be installed by the customer, and to reduce their inconvenience, labels and installation instructions will be mailed to customers of record. This program will expire on August 31, 2006. 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 10 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 11 Vehicles Involved Parts Information - GM 2006 Pontiac Grand Prix V8-5.3L VIN C Copyright © 2013, ALLDATA 10.52 Page 12 Parts Information - Saturn Service Procedure 1.