Recall Bulletin

Bulletin No.: 14113E Date: March 2015 Recall Bulletin PRODUCT SAFETY RECALL SUBJECT: Replace Ignition Lock Cylinder and Ignition Key MODELS: 2005-2010 Chevrolet Cobalt 2006-2011 Chevrolet HHR 2006-2010 Pontiac Solstice 2005-2006 Pontiac Pursuit (Canada Only) 2007-2010 Pontiac G5 2003-2007 Saturn Ion 2007-2010 Saturn Sky The Parts Information, Service Procedure and Warranty Transaction Information sections have been revised for the Keys for Life Program. The customer notice has also been updated to advise customers not to attempt to reprogram any old slotted keys still in their possession. Dealers should discard all copies of the previous notice and begin using the updated notice. Please discard all copies of bulletin 14113D. When a customer calls for a service appointment, they should be reminded to bring all keys for their vehicle with them when they come to your dealership for this repair. Also, on the last page of this bulletin is an important notice that must be provided to each customer when they return for their vehicle. Vehicles involved in this safety recall are also involved in safety recall 13454, 14063 or 14092. Check the Investigate Vehicle History (IVH) screen in the GM Global Warranty Management (GWM) system to determine which additional field action is applicable. Perform the service procedure provided in that bulletin in conjunction with the repair described in this bulletin. In the interest of customer satisfaction and to assist with dealer throughput, recall repairs for 14113 and 13454, 14063 or 14092 should be performed in a single visit. CONDITION General Motors has decided that a defect which relates to motor vehicle safety exists in all 2005- 2010 model year (MY) Chevrolet Cobalt, 2006-2011 MY Chevrolet HHR, 2007-2010 MY Pontiac G5, 2006-2010 MY Pontiac Solstice, 2003-2007 MY Saturn Ion, and 2007-2010 MY Saturn Sky vehicles. Some of these vehicles may have a condition in which the ignition key may be removed when the ignition is not in the “Off” position. If the ignition key is removed when the ignition is not in the “Off” position, unintended vehicle motion may occur: (a) for an automatic transmission, if the transmission is not in “Park”; or (b) for a manual transmission, if the parking brake is not Copyright 2015 General Motors. All Rights Reserved. Page 2 March 2015 Bulletin No.: 14113E engaged and the transmission is not in reverse gear. This could result in a vehicle crash and occupant or pedestrian injuries. General Motors has also determined that all 2005 and some 2006 MY Chevrolet Cobalt vehicles and all 2003-2004 MY Saturn Ion vehicles may fail to conform to FMVSS 114, Theft Prevention and Rollaway Prevention, as a result of this condition. Whenever a customer contacts you about the recalls it is imperative that you remind them of the following: Until the recall repairs have been performed, it is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable), should also be removed from your key ring. Also, when exiting your vehicle, always make sure your vehicle is in “Park”, or in the case of a manual transmission, put the transmission into reverse gear. Always set the parking brake. After the repairs, only use the new round hole keys and rings that have been provided to you by your dealer. Destroy any old slotted keys you still have that have not been turned into your GM dealer. Your GM dealer will provide replacement keys for your vehicle free of charge for the life of the vehicle. If you obtain an ignition key elsewhere, always use a key of the exact same design as the repair key, including the shape, and size, and with only a round key hole. Also, please request that they bring all keys and key fobs for their vehicle with them when they come to your dealership for the repairs. CORRECTION Dealers will replace the ignition cylinder, then cut and, if necessary, re-learn two new ignition keys and attach the provided key ring to each key. Note: GM records indicate that these vehicles (subject to recall 14113) were built with the defective ignition cylinder and have not previously had the ignition cylinder replaced with the redesigned part. Dealers will replace the ignition cylinder, then cut and, if necessary, re-learn two new ignition/door keys for each vehicle. All of these vehicles require the ignition switch to be replaced (under recall 13454, 14063 or 14092), in conjunction with replacing the ignition cylinder and the two ignition keys. Note: Vehicles that were built with the redesigned ignition cylinder or had the ignition cylinder replaced with the redesigned part are subject to a different recall (14133), where dealers will cut and, if necessary, re-learn two ignition keys only, in addition to replacing the ignition switch (under recall 13454, 14063 or 14092). VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in the GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, Page 3 March 2015 Bulletin No.: 14113E or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow- up necessary to complete this recall. PART INFORMATION The parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. In order to simplify the dealer ordering process for all ignition switch recall parts, effective December 15, 2014, direct dealer ordering of a required part kit will be available. Dealers will no longer be required to provide the ignition switch part number (23228993 or 23215459), as a CSO order, with the VIN in the notes field to obtain the correct kit. To assist dealers in determining the correct kit part number to order, we have created an Ignition Switch Ordering Tool. This tool is located in GM GlobalConnect on the Parts Workbench application and will provide the correct kit part number based on the VIN entered. For part number 23232575 or 23232576, in instances where stock is on-hand, please see the table below for the applicable kit part number. Note: Kits ordered through GMCCA will contain the parts required to complete this recall as well as to complete safety recall 13454, 14063 or 14092, whichever is applicable. Kit part numbers 23232575 and 23232576 are not included in the Ignition Switch Ordering Tool and referencing this table is necessary to match 23232575 and 23232576 with the correct vehicle. Recall 13454 and 14113 Kit Part Number * Quantity/Vehicle 2005-2007 Chevrolet Cobalt 23232575 (Old) or 23234399 (New) 1 2005-2006 Pontiac Pursuit 23232576 (Old) or 23240429 (New) 1 2007 Pontiac G5 23232576 (Old) or 23240429 (New) 1 Recall 14063 and 14113 Kit Part Number * Quantity/Vehicle 2006-2007 Chevrolet HHR 23232575 (Old) or 23234399 (New) 1 2006-2007 Pontiac Solstice 23232576 (Old) or 23240429 (New) 1 2003-2007 Saturn Ion 23232576 (Old) or 23237274 (New) 1 2007 Saturn Sky 23232576 (Old) or 23240429 (New) 1 Recall 14092 and 14113 Kit Part Number Quantity/Vehicle 2008-2010 Chevrolet Cobalt 23237270 1 2008-2011 Chevrolet HHR 23237270 1 2008-2010 Pontiac Solstice 23237271 1 2008-2010 Pontiac G5 23237271 1 2008-2010 Saturn Sky 23237271 1 * Either the “old” or “new” kit part number can be used. Page 4 March 2015 Bulletin No.: 14113E Please refer to GM GlobalConnect message G_0000206665 (Canada GMP2014-255) for instructions on using the Ignition Switch Ordering Tool and FAQ sheet. Keys for Life Program The Keys for Life Program allows dealers to satisfy future customer requests for additional ignition keys. This means dealers will provide replacement ignition keys to vehicle owners free of charge for the life of the vehicle regardless of when the vehicle was originally placed in service or its current mileage. Dealers are also to attach a 16mm key ring to each new ignition key. Service key and key ring part numbers are provided below. Note that key rings are provided 4 per package and each package will service 4 ignition keys. Make / Model Model Year Recall Key Ring Part Number All All All 23232599 (1 Per Key – Submit in Net Item) Make / Model Model Year Recall Service Key Part Number 2005-2007 13454 Chevrolet Cobalt 2008-2010 14092 23234400 2005-2010 14113 or 14133 2006-2007 14063 Chevrolet HHR 2008-2011 14092 23234400 2006-2011 14113 or 14133 2007 13454 Pontiac G5 2008-2010 14092 23240428 2007-2010 14113 or 14133 2005-2006 13454 Pontiac Pursuit 23240428 2005-2006 14113 or 14133 2006-2007 14063 Pontiac Solstice 2008-2010 14092 23240428 2006-2010 14113 or 14133 14063 and 14113 or Saturn Ion 2003-2007 23237275 14133 2007 14063 Saturn Sky 2008-2010 14092 23240428 2007-2010 14113 or 14133 SERVICE PROCEDURE Service Procedure Overview It is important to only utilize the “Replacing Keys” procedure in SI when performing this service procedure.

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