Director of Business Services

OPEN UNTIL FILLED Quality Water | Sustainable Future WELCOME TO GREENVILLE, Nestled up against the foothills of the in the heart of South Carolina’s Upcountry, you’ll find Greenville situated just about halfway between Charlotte, and Atlanta, . Offering the best in recreation and culture, the Upstate has something for everyone. Lakes, mountains and some of the most beautiful terrain in the country provides the setting for a wide variety of outdoor recreational activities, from golfing and hiking to whitewater rafting and waterskiing. Sports Greenville is recognized by the League of American Bicyclists as Bike Friendly Community. The Upstate is home to over 80 golf courses, including the premier courses of the Cliffs Communities designed by such greats as Jack Nicklaus, Tom Fazio and Gary Player. In addition to college athletics and minor league hockey and baseball, the Upstate is home to spectacular recreation facilities in a wide array of sports. Arts and Culture Cultural highlights include world-class arts and entertainment. Enjoy opera, rock concerts, theater as well as globally recognized museums and galleries. ARTISPHERE is an annual signature event

2016 Estimated Population: 498,766 (Greenville County SC) Greenville Water employees play a show Distribution by Race Distribution by Age downtown. Caucasian 76.7% 0 to 15 19.9% that celebrates the arts and the African American 18.6% 15 to 25 13.1% area’s rich international and multi- cultural flair. Euphoria is a creative Asian 2.3% 25 to 45 27% tasting event with intimate musical Native American .5% 45 to 65 26.1% experiences. Our Saturday Market Two or More Races 1.8% 65 to 85 12.2% features locally-sourced products Hispanic (all races) .9% Over 85 1.7% from food to crafts. Source: US Census

Director of Business Services/ Greenville Water 1 EDUCATION Greenville County Schools is an exciting place to learn with high student achievement, outstanding teachers, and a wide variety of academic offerings. Our schools are widely Educational Achievement recognized for excellence at the state and national High School or Higher 86% levels, earning awards such as National Blue Ribbon and Palmetto’s Finest. GCS ranks 13th of 14,000 school Bachelor’s Degree or 32.1% districts in the nation for the number of National Board Higher Certified teachers. Many Greenville County graduates Source: US Census choose to continue their education at one of the 23 colleges and universities in the region including the University of South Carolina and .

HEALTHCARE The Upstate’s state-of-the-art healthcare systems are setting standards across the nation. Greenville Memorial Hospital has been ranked among the nation’s top 50 hospitals in three specialties, #25 Diabetes and Greenville Water provides tours for schools. Endocrinology, #39 Gastroenterology and #45 Heart & Heart Surgery, by U.S. News. In its 21st year, the Other Statistics Median Age multi-platform 2010 America’s Best Hospitals guide Median is the most extensive hospital ranking to date. Other Greenville Household Upstate hospital systems, Anmed, Spartanburg Income County 37.7 Regional, Greenville Hospital System and Bon $50,540 US 37.4 Secours are consistently recognized for their Source: US Census excellence by HealthGrades.

HISTORY OF GREENVILLE As much as we love to talk about present day Greenville, our cool little city has quite a history. For centuries, this part of South Carolina served as hunting grounds for the Cherokee Indians. It wasn’t until 1770 that the first settler of Western origin established a presence here. Richard Pearis (the namesake for nearby Paris Mountain) established a plantation above the Reedy River, and by 1786, Greenville County was established. A decade later, the Village of Greenville was centered around a log courthouse built in 1795. As for our name, well, while you could certainly understand it based on the stunning natural surroundings, it actually came from Nathaniel Greene, commander of the Southern forces in the Revolutionary War.

GROWING UP When businessman Vardry McBee constructed gristmills on the Reedy River and established cotton manufacturing, a brickyard and more in the 1830s, Greenville came to life. McBee also donated land for the city’s first schools and churches, starting rich traditions of education and faith that endure to this day. Greenville’s economy was initially centered on agriculture and small manufacturing, but in the 1850s, Greenville emerged as a center Reedy River, downtown Greenville SC

Director of Business Services/ Greenville Water 2 of higher education with Furman University making its debut downtown in 1852. The completion of the railroad line from Columbia, SC transformed the town. Having escaped most of the destruction during the Civil War, Greenville’s first textile mill was built in 1876. It wouldn’t be the last. By 1910, Greenville had become a cotton town.

WEAVING A NEW FABRIC A new main is installed near SCTAC, formerly known as In the early 1920s, Alester Furman and other Donaldson Air Force Base. businessmen worked to pave streets, upgrade parks and establish the first hospital and library. Things were humming right along until the Great Depression brought Greenville’s economy to a standstill in 1929 and local mills experienced massive layoffs. During World War II, Donaldson Air Force Base (now the South Carolina Technology and Aviation Center, SCTAC) brought thousands of airmen to the area, including the base’s builder, Charles Daniel. In the 1950s and 1960s, Daniel, along with Governor Fritz Hollings and State Economic Development Coordinator Francis Hipp, helped lure Northern companies to the The most recent water main from Table Rock was put into Upcountry with promises of a strong, reliable service in 2011. workforce. That triggered an economic revival that continues to this day. ABOUT GREENVILLE WATER Greenville Water was established in 1918 when the citizens of the City of Greenville (City) purchased the nucleus of the present system from a private water company for the sum of $800,000. The acquisition was authorized by a City referendum which established the “Board of Commissioners of Public Works” vested with the authority to acquire, operate and control the system. From the beginning, the Commissioners have operated the system as a self-sustaining utility. To more accurately identify the Commissioners in the public mind with this responsibility and service, the Commissioners adopted the name Greenville Water System for all purposes except legal transact ions. In 2011, the Commissioners elected to utilize the trade name “Greenville Water.”

Greenville Water receives most of its water from two forested watersheds, comprised of 26,000 acres and located about 25 miles Table Rock Watershed and Reservoir north and northwest of the City in the foothills of the Blue Ridge Mountains. Rainfall, averaging in excess of 60 inches per year, is gradually gathered into streams which flow

Director of Business Services/ Greenville Water 3 into either of two man-made reservoirs: one on the headwaters of the South (Table Rock) and the other on the headwaters of the North Saluda River (Poinsett). These highly protected watersheds are preserved by a conservation easement held by The Nature Conservancy to help guarantee that residential, agricultural or industrial waste never enter the reservoirs, as none of these wastes exist within the watershed.

The Table Rock Reservoir has two State permitted Table Rock Reservoir release intakes with the combined ability to supply 67 Million Gallons per Day (MGD). The North Saluda Reservoir’s one intake has a permitted capacity of 60 MGD. These two reservoirs supply the 75 MGD Stovall Water Treatment Plant which utilizes a state of the art Dissolved Air Flotation process prior to deep bed filtration to further purify the water. Greenville Water also owns the Adkins Water Treatment Plant, a conventional water filtration plant currently rated at 60 MGD. This facility, located in the Savannah River Basin within Pickens County, draws from Lake Keowee as its raw water source and holds a State Surface Water Withdrawal Permitted capacity of 150 MGD, also secured for the next 40 years.

In 2013, Greenville Water was able to secure a State Surface Water Withdrawal Permit for all three intakes, ensuring firm capacities, as stated above, from the two reservoirs for the next 40 years. Greenville Water Commissioners and CEO break ground on the new central campus project. The system has been developed by the Commissioners into a modern water utility with an abundant supply of water which currently serves nearly 500,000 people in most of Greenville County and portions of Anderson, Pickens and Laurens counties. There are currently over 177,000 metered accounts and 18 wholesale water accounts that obtain their water supply from the System.

The Commission is composed of three elected Commissioners, elected for staggered six-year terms and two ex-officio Commissioners, consisting of the Mayor and one City Council member. The Commissioners are vested with the power to manage the fiscal affairs of the system; however, it may not incur any indebtedness without the concurrence of the City. Upon the completion of our new central campus, we celebrated with the community.

Director of Business Services/ Greenville Water 4 THE POSITION The Director of Business Services (DBS) supervises, plans and directs the activities of the Customer Services, Billing and Field Services / Meter Reading departments. This position develops, plans, and implements long and short term plans, goals, and objectives for the Customer Service, Billing, and Field Services departments. Identifying new processes to resolve problems or improve/enhance operations, while performing managerial tasks to facilitate the efficient and effective operations is paramount. The DBS ensures customers receive professional, courteous and prompt service from employees by supervising, directing, and evaluating assigned staff. The DBS evaluates the efficiency and effectiveness of department operations, including computer programs and equipment; recommends improvements as appropriate and works with computer programmers to resolve problems. The DBS provides oversight of the comprehensive operating and capital budgets and receives, reviews, prepares and/or submits various records and reports including job applications, performance appraisals, contracts, work orders, customer files, deposits, cutoff lists, various forms, memos, and correspondence.

THE IDEAL CANDIDATE The ideal candidate for the position of Director of Business Services must have at least ten years of managerial experience in water, gas, electric &/or wastewater utility with experience in the following areas: billing, meter reading and customer service. This person is a self-motivated, strategically-focused professional who enjoys facing new and changing challenges. They must ensure the delivery of quality customer services through shared knowledge, innovation and fiscal responsibility. Moreover, the ideal candidate must understand the leading edge and the day to day aspects of providing essential water services to a community of 500,000. Lastly, the ideal candidate must be adept at managing a variety of work situations ranging from meter services, billing service and ongoing technological improvements and integration between meters and billing as well as customer information programs.

MINIMUM QUALIFICATIONS All candidates must have 10+ years of progressively responsible managerial level experience working for a utility. Must have 10+ years of experience as a supervisor over two of the following departments for a similar utility: Billing, Meter Reading & Customer Services. Must have experience working for a utility with 40,000+ customer accounts. The incumbent must be able to convert data into metrics to make business decisions; and identify new processes alternatives to resolve problems or enhance operations. A Bachelor’s degree is required.

Director of Business Services/ Greenville Water 5 HOW TO APPLY Log on to www.greenvillewater.com/jobs.

CONFIDENTIALITY Your application is confidential. We will not check references without consent.

THE MOST RECENT DIRECTOR Historically this position has been very stable. The most recent Director of Business Services retired from Greenville Water after 28 years of service.

COMPENSATION AND BENEFITS The salary range is $79,255 to $119,745. Salary is commensurate with experience and qualifications. The benefits package is robust and includes health, vision and dental insurance, health savings account, long term disability and South Carolina state retirement. On average the benefit package is 25% of an employees total compensation. More information on Greenville Water’s benefits can be found at www.greenvillewater.com/about-us/employment/employee-benefits/

OTHER IMPORTANT INFORMATION Greenville Water is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Greenville Water will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

ADDITIONAL INFORMATION City of Greenville www.greenvillesc.gov

Greenville County www.greenvillecounty.org

Greenville County Schools www.greenville.k12.sc.us

Chamber of Commerce www.GreenvilleChamber.org

VisitGreenvilleSC www.visitgreenvillesc.com

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