PUMA's Big Leap

THE MAGAZINE FOR RETAIL & RESTAURANT MAINTENANCE, OPERATIONS & CONSTRUCTION RETAIL&

RESTAURANTRESTAURANT DECEMBER 2019 / JANUARY 2020 FACILITY BUSINESS® INSIDE: 2019-20 Signature Vendor Spotlight, p. 20-45 PUMA’s Big Leap PUMA has opened its ﬁ rst ﬂ agship store in North America, located on Fifth Avenue in New York City.

Plus:  Addressing Water Damage On A Low Slope Roof  How Restaurants Can Help Reduce Plastic Waste  FM: Leveraging The Power Of Predictive Analysis  Food & Beverage Takes Center Stage  The Pros Of Professional Power Washing  ‘Smart Parking’ During The Holiday Rush HVAC / REFRIGERATION / ELECTRICAL SERVICES / LIGHTING SERVICES TECHNOLOGY SOLUTIONS/ SERVICE / INSTALLATION

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Spotlight on Service

elcome to our annual Signature tion, the December/January issue is also Volume 5, Issue 1 December 2019 / January 2020 Vendor Spotlight issue, which high- packed with columns from industry experts. lights 12 leading vendor companies Story topics include roofing, waste man- Published by France Media, Inc. W www.francemediainc.com | www.RetailRestaurantFB.com representing a variety of FM trades, from agement, facilities management, leasing & energy management to roofing. Each com- management, power washing and parking Scott France President/Publisher pany we chose to profile offers a standout, lots. [email protected] signature service that is valuable to our Enjoy the holiday season, and we’ll see M. Scott Royal Associate Publisher readers, many of whom are facilities man- you again in 2020! [email protected] agers of retail or restaurant chains. Be Michael Jacobs Chief Financial Officer sure to check out all the great companies Thanks for your support, Randall Shearin Senior Vice President, Editorial & Operations [email protected] represented here, beginning on page 20. If Jaime Lackey Vice President, Marketing & Digital Strategy you’d like to be part of next year’s Signature Katie Lee Editor/Designer Vendor Spotlight issue, please contact Scott [email protected] Royal at [email protected]. Scott France Julie Hunt Production Editor On our cover this month is PUMA, a glob- M. Scott Royal President/Publisher Associate Publisher Carol Spach Director of Audience Development al brand we all know and love, and which Barbara Sherer Media Advisor/Reprints has stores all over the world — but no Vally Smith Receptionist dedicated flagship in the U.S.....until now. In August, PUMA opened its first flagship in Jerrold France, Chairman & CEO/Publisher North America along Fifth Avenue in New France Media, Inc. RETAIL & RESTAURANT FACILITY BUSINESS ® (ISSN 2471-3643) is published 11 times per year by France Publica- York City — putting down firm retail roots tions, Inc., d/b/a France Media, Inc., Two Securities Centre, 3500 Piedmont Rd., Suite 415, Atlanta, GA 30305. © 2020 France Publications, Inc. Editorial and advertising offices are located at Two Securities Centre, 3500 Piedmont Rd., Suite in the U.S. and making an impressive state- 415, Atlanta, GA 30305. Telephone (404) 832-8262. Facsimile (404) 832-8260. E-mail: [email protected]. Standard postage paid at Atlanta, GA and at additional mailing offices. POSTMASTER: Please send address changes to RETAIL & RESTAURANT FACILITY BUSINESS, P.O. Box 308, ment, too. This state-of-the-art experiential Skokie, IL 60076. Retail & Restaurant Facility Business is a trademark of France Publica- tions, Inc. Subscription rates: USA 1-year: $58; 2-years $106. Single copies are $10. store is unlike any you’ve seen before; check The opinions and statements made by authors, contributors and advertisers to Retail & Restaurant Facility Business are not necessarily those of the editors and publishers. out our cover story on page 16 to learn (and ©2019 France Publications, Inc. For reprinting or reproduction permission, or to obtain reprints of articles, please contact Barbara Sherer, manager of special advertising, at see) more. (404) 832-8262 ext. 134. For subscriber services, including change of address or subscription changes please call or write to: RETAIL & RESTAURANT FACILITY BUSINESS, In addition to covering PUMA and bring- Two Securities Centre, 3500 Piedmont Rd., Suite 415, Atlanta, GA 30305. Telephone: ing you our Signature Vendor Spotlight sec- (855) 736-2644. Email: [email protected].

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With proven results in the industry, allow us to turn your problems into solutions. 855.347.1613 www.AAFMUSA.com contents FEATURES Delta Controls...... 20 Resicom...... 36 16 2019-20 Action Services Group...... 22 Federal Heath...... 38 SIGNATURE PVI Industries...... 24 Cleaning Services Group...... 40 SMI...... 26 Rose Paving...... 42 VENDOR National Waste Associates...... 30 Pegnato Roof Intelligence SPOTLIGHT HaVACo...... 32 Network...... 44 Powerhouse...... 34

46 WATER DAMAGE Addressing ponding water on a heavily penetrated low slope roof. By Anthony Vross

48 ONE WORD FOR YOU: PLASTICS COVER STORY How restaurants can help curb the plastics epidemic. By Ray Hatch PUMA OPENS FIRST With an 18,000-square- 16 49 PREDICTIVE POWER NORTH AMERICAN FLAGSHIP Leveraging the power of predictive analysis in facilities management. With an 18,000-square-foot physical store now open in By Rick Sung Manhattan, PUMA has created an exciting new retail experience fusing sports, fashion and technology. 50 RESTAURANTS HELPING RETAIL By Katie Lee No longer an afterthought, food and beverage is taking up more space in the retail landscape than ever before. By Scott Benson NEWS & DEPARTMENTS 51 THE POWER OF CLEAN Why hiring a professional pressure washer is good for business. 4 PUBLISHER’S LETTER 15 RESTAURANT By Carol L. Carey 8 RETAILER NEWS PERSONNEL NEWS 10 MGMT./DESIGN/ 54 VENDOR NEWS 52 CAN’T FIND PARKING? CONSTRUCTION 54 ADVERTISERS’ INDEX A smart, simple solution to a holiday nightmare. By Chris Scheppmann 12 RESTAURANT NEWS

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to provide more healthcare services. In RETAILER NEWS its third quarter results of 2019, the Rhode Island-based drugstore giant reported a 36.5% increase in revenue from $47.3 billion in 2018 to $64.8 this year. During 2018, CVS closed 46 underperforming stores and acquired health insurance and Medicare company Aetna for approximately $70 billion. The integrated companies moved forward with major asset redevelopments, including a “hub-and-spoke” model wherein smaller retail stores function as outposts for central hub stores with greater pharmaceutical inventory and treatment capabilities. CVS oper- In October, JCPenney unveiled its brand-new store, a completely reimagined format just outside of Dallas in Hurst, Texas. As the company noted in a press release, “it is ates approximately 9,900 stores in the experiential at its core, and a direct result of what today’s shoppers want from a retailer.” United States and specific locations of the closing stores were undisclosed. LVMH TO ACQUIRE TIFFANY & CO. JCPenney and the Salon and Spa by NEW EAR PIERCING EXPERIENCE FOR $16.2 BILLION InStyle®, helping them bring the fin- TO EXPAND PHYSICAL RETAIL PSYCHO BUNNY CONTINUES Paris and New York City — LVMH ishing touches to their look. Penney’s PRESENCE IN 2020 RETAIL EXPANSION WITH ATLANTA Moët Hennessy Louis Vuitton SE introduces its first barber shop, The New York City — This month, Studs, OPENING (LVMH), the world’s leading luxury Barbery, that offers a fresh cut, shave a new ear piercing experience that Atlanta — Psycho Bunny, the men’s con- group, and Tiffany & Co., the global and shoeshine. The company is working enables consumers to express them- temporary and golf clothing brand, has luxury jeweler, have entered into a to make shopping easier with two The selves through earscaping, launches opened its second stateside retail loca- definitive agreement whereby LVMH Styling Rooms, one for women and one nationwide online and in its first brick- tion at Lenox Square in Atlanta. The will acquire Tiffany for $135 per share for men. These are equipped with inno- and-mortar location in New York City’s brand’s successful pop-up-to-perma- in cash, in a transaction with an equi- vative Style @ Your Service technology Nolita neighborhood. The company nent retail strategy was applied to the ty value of approximately €14.7 bil- to help get new sizes or colors without plans to expand its physical retail pres- Atlanta market with the opening of an lion or $16.2 billion. The transaction leaving the fitting room and staffed ence to additional locations in 2020. interactive pop-up in October, followed is expected to close in the middle of with dedicated style experts, free of Founded by Anna Harman and Lisa by a permanent space that opened on 2020. Founded in 1837 when Charles charge, who can help pull together the Bubbers, Studs was created to mod- November 6, 2019. The 12×20 pop-up Lewis Tiffany opened the first store best look for any occasion. Penney’s ernize the traditional “mall piercing” and 1,500-square-foot permanent store in downtown Manhattan, Tiffany today partnered with Pinterest to help cus- experience. By combining healthy ear were designed and developed in part- is the leading luxury brand originat- tomers who are looking for a home piercing services with omnichannel nership with international architecture ed in the United States; it has more refresh to find the inspiration they need retail operations and a wide assortment and design firm, Adelifca. Launched than 300 stores around the globe. The through an in-store style explorer. After of accessibly-priced earrings, the com- in fall 2019, the pop-up showcases acquisition of Tiffany will strengthen answering a few home décor preference pany offers consumers a seamless path the brand’s fall collection, in a unique LVMH’s position in jewelry and fur- questions, shoppers will be presented for navigating the previously bifurcated mobile setting. The pop-up is part of ther increase its presence in the United with a curated Pinterest Board featur- piercing and jewelry landscapes. The Psycho Bunny’s retail strategy of test- States. The addition of Tiffany will ing JCPenney home products that best company recently received $3 million in ing key markets and will travel to dif- transform LVMH’s Watches & Jewelry meet their needs and match their style. funding led by First Round Capital with ferent regions, specifically in mall loca- division and complement LVMH’s 75 Also included is Style + Substance, participation from Lerer Hippeau, as tions. The space incorporates Psycho distinguished Houses. LVMH’s acquisi- which offers lifestyle workshops on top- well as additional investors. Financing Bunny’s colorful touch with elements tion of Tiffany has been approved by ics such as how to achieve the perfect will be used for building retail locations, including an oversized bunny graphic the boards of directors of both compa- blowout, smoky eye and even demos enhancing the e-commerce experience installed on acrylic panels, pink fluores- nies, and the Tiffany board of directors of the latest cooking gadgets. The and expanding the Studs team. cent lights throughout the space, and recommends that Tiffany shareholders Movement Studio creates a health and some furniture pieces from the award- approve the transaction with LVMH. wellness destination with instructor-led CVS TO CLOSE 22 STORES IN 2020 winning Aventura, Fla., store concept, Citi and J.P. Morgan are serving as classes, as well as a full assortment of Woonsocket, R.I. — CVS Health plans remodeled to fit the space, including an financial advisors and Skadden, Arps, private and national brand activewear. to close 22 underperforming drugstores oriented-strand board table. The brand Slate, Meagher & Flom LLP is serving The store also has a kid’s destination during the first quarter of 2020. The is able to display 307 units of prod- as legal counsel to LVMH. Centerview with a clubhouse where kids can see pharmacy chain is shifting its model uct within the pop-up, spread across Partners LLC and Goldman Sachs Co. artwork come to life and participate LLC are serving as financial advisors in the company’s Kids Zone events. and Sullivan & Cromwell LLP is serv- Thirteen percent of the store has been ing as legal counsel to Tiffany. dedicated to 11 lounges, including a parent lounge. Customers can also refu- JCPENNEY UNVEILS REIMAGINED el and get a caffeine fix at the Pearl Cup PENNEY’S STORE Grab + Go or the Pearl Cup Bistro. For Plano, Texas — In October, JCPenney decades, the JCPenney Portrait Studio unveiled its brand-new store, a com- has been capturing family moments, pletely reimagined format just outside which is reimagined through the first- of Dallas in Hurst, Texas. As a brand- ever Shutterfly Picture Pop Selfie defining store, it is experiential at its Studio. J. C. Penney Company, Inc., core, and a direct result of what today’s one of the nation’s largest apparel and shoppers want from a retailer. The home retailers, has approximately 850 store is built around data and insights stores across the United States and learned from more than a year of exten- Puerto Rico. sive customer research. Customers will be immersed in shopping nirvana in the All-You zone showcasing fashion jewelry and accessories, Sephora® inside

8 n RETAIL & RESTAURANT FACILITY BUSINESS n DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com retailers / shopping center management

experiences. ABG’s marketing division stations featuring entrees and sides, will drive growth for Barneys while international cuisine, homestyle and maintaining its elevated aesthetic vegetarian options — all available for through innovative creative, origi- takeout or in-store dining. The mez- nal content and engaging campaigns. zanine-level Market Café seating area The Barneys brand narrative will be has space for nearly 100 and includes powered by Winston, ABG’s propri- a bar serving wine, beer, cocktails and etary network of creators, curators snacks. Wegmans began delivering by and connectors, who have a combined Instacart on October 30 at the Brooklyn reach of more than 150 million follow- store. Brooklyn is Wegmans’ 101st ers on social media. Following ABG’s store overall and the 47th location purchase of the Barneys intellectual in New York State. In addition to the property, Saks Fifth Avenue (Saks) Brooklyn store, Wegmans plans anoth- will become the retail partner for the er new store coming soon in Harrison brand in the U.S. and Canada. With (Westchester County). Wegmans Food this licensing agreement, Saks will Markets, Inc. has stores in New York, build upon Barneys’ legacy and evolve Pennsylvania, New Jersey, Virginia, it for the future. ABG will selectively Maryland, Massachusetts and North license the brand around the world to Carolina. support the growth of the Barneys- Psycho Bunny, the avant garde golf brand, has opened permanent and pop-up stores at Lenox Square in Atlanta. branded merchandise program. ABG SEARS TO CLOSE 96 MORE will also maintain Barneys’ current STORES BY FEBRUARY 2020 hanging units, folding units and acces- er value to customers. In the greater licensing agreement with Seven & i Hoffman Estates, Ill. — Sears Holdings sory tabletops. The 1,500-square-foot Boston area, Express Kitchens will Holdings, which operates 12 Barneys Corp. plans to close 96 underperform- permanent store is centrally located enter the towns of Lynn, Watertown, retail stores in Japan. The stores will ing stores by February 2020, accord- within the mall’s main hall. The store Dedham, Peabody, Reading, Medford, remain open. Building off of the success ing to the retailer’s parent company, design concept will continue the evolu- Brocton and Weymouth with a mix of the Barneys Japan business, ABG Transform Holdco LLC. The closings tion of the Psycho Bunny retail concept. of full-service retail showrooms that will grow the brand’s presence in key will consist of 51 Sears stores and 45 Signature elements of the first retail showcases range of kitchens, cabinets international territories, particularly Kmart stores, leaving 182 operational location in Miami have been optimized and countertops coupled with extend- in Asia. Headquartered in New York Sears and Kmart stores remaining in and updated to give consumers in the ing help to customers and local busi- City, Authentic Brands Group (ABG) the United States. The closing stores Atlanta region a unique experience. nesses with after-sales service for its elevates and builds the long term value are scattered throughout all regions Notable elements include a gallery wall products. New retail showrooms will of more than 50 consumer brands and of the country, including 28 located in that is fully customizable to display an include modern design elements featur- properties by partnering with best-in- California. array of merchandise, an LED wall that ing vibrant range of kitchen and will class manufacturers, wholesalers and is a showcase for the brand to promote showcase open, collaborative spaces retailers. Its brands have a global retail HAMILTON BEACH CLOSES ALL 160 different collections, and a catwalk with ample space for customers to have footprint in more than 100,000 points of KITCHEN COLLECTION STORES table displaying the brands newest a touch-n-feel experience of their dream sale across the luxury, specialty, depart- Glen Allen, Va. — Hamilton Beach products. A giant neon art bunny motif kitchen. Express Kitchens is increasing ment store, mid-tier, mass and e-com- Brands Holding Co. was on track to is placed within the center of the store, its investment to reimagine new stores merce channels and more than 4,940 close all stores of its retail subsidiary, offering many social media moments by the end of 2020. The reimagined freestanding stores and shop-in-shops The Kitchen Collection, by the end from visitors. The Psycho Bunny pop- stores will feature Express Kitchens’ around the world. of 2019. Kitchen Collection employs up opened in October and will remain most ambitious store redesign to date, approximately 800 people at 160 stores open throughout the end of the year. featuring modernized design elements, WEGMANS OPENS FIRST NEW across 37 states. The company previ- The permanent retail location opened with an experience that’s easy and YORK CITY STORE ously closed about 35 underperforming on November 6. Founded in 2005 by inspiring for customers. The hundreds Brooklyn, N.Y. — The first Wegmans stores in an effort to maintain long Robert Godley and Robert Goldman, of remodels planned will be customized, Food Market in New York City opened term profitability, but higher operat- Psycho Bunny is a men’s contempo- with customer feedback being applied on October 27, 2019 in Brooklyn. The ing losses in the first half of 2019 have rary and golf clothing brand based in to each new remodel. beloved suburban grocer, which has prompted Hamilton Beach Brands New York. Psycho Bunny has a global almost a cult-like following, debuted to to shutter the chain entirely. Hilco ABG ACQUIRES BARNEYS NEW YORK presence with dedicated retail stores in a long line of fans waiting in the rain for Merchant Resources is handling the New York City — Authentic Brands Japan, South America and the United the grand opening. The 74,000-square- closing process for Kitchen Collection. Group (ABG), a global brand owner, States. foot store is located in the Brooklyn Conway MacKenzie is serving as finan- marketing and entertainment compa- Navy Yard. Wegmans is a 103-year-old cial advisor to the company. Hamilton EXPRESS KITCHENS PLANS 8 NEW ny, has emerged as the successful bid- family company widely recognized for Beach Brands is a designer, marketer RETAIL STORES ACROSS BOSTON der to purchase the intellectual prop- its fresh, high-quality ingredients, res- and distributor of branded small elec- AREA erty of Barneys New York (Barneys). taurant foods, consistent low prices and tric household and specialty house- Hartford, Conn. — Express Kitchens is Through this acquisition, which closed incredible customer service. More than wares appliances, as well as commer- in expansion mode, opening more loca- on November 1, ABG will enhance its 540 newly-hired employees will deliver cial products for restaurants, bars and tions and tweaking the store lineup to luxury footprint and further establish on that commitment in Brooklyn, cre- hotels. Kitchen Collection is a national include retail showroom in and around its position as a leader in contempo- ating a one-of-a-kind shopping experi- specialty retailer of kitchenware pri- Boston. By the end of 2019, Express rary fashion. Barneys is renowned for ence in the store’s warm and welcom- marily in outlet malls throughout the Kitchens will open three new retail its discerning edit from the world’s top ing atmosphere. The Brooklyn location United States. stores followed by five new showrooms designers, paired with a unique shop- offers an abundant selection: nearly in 2020. In addition, the company has ping experience. Its signature sense 50,000 items in all, more than 2,000 taken a big step toward fulfilling its of wit and style has translated into a of which are organic. Restaurant foods environmental stewardship commit- global brand that is sought-after by prepared by Executive Chef Stephen ment by implementing renewable ener- a modern generation of luxury shop- De Lucia and his culinary staff of 157 gy practices to its business operations. pers and trendsetters. ABG plans to include everything from fresh sushi, The successful installation and func- grow Barneys’ presence as a global authentic Italian pizza and delicious tioning of solar panels to its Hartford, luxury retailer and lifestyle brand. Its burgers, to made-to-order salads and Conn., offices is an initiative that initial focus will be on high fashion For more industry news posted daily, visit hot soup. The food bars are mix and reflects company’s holistic approach to collaborations, namesake products, http://retailrestaurantfb.com/the-latest-news. match, with hot and cold self-serve sustainability that helps deliver great- lively dining and premium shopping www.RetailRestaurantFB.com DECEMBER 2019 / JANUARY 2020 n RETAIL & RESTAURANT FACILITY BUSINESS n 9 retailers / shopping center management

MANAGEMENT, CONSTRUCTION & DESIGN SPECIALTY F&B AND HOSPITALITY EXPERT JOINS CUSHMAN & WAKEFIELD Philadelphia — Global commercial real estate services firm Cushman & Wakefield has wel- comed food, beverage and hospitality industry veteran Chef Michael Traud, J.D., Ed.D., to its national Specialty F&B, Entertainment & Hospitality Consulting team. In his new role, Traud will focus on food hall development, operations and programming, strategic restaurant curation, and music and special events procurement for real estate owner and investor clients across the U.S. He will be based in Philadelphia. WILLIAMS COMPANY SOUTHEAST STARTS 7 MORE Traud joins Cushman & Wakefield from Drexel TARGET STORE REMODELS University, where he served as program director Orlando, Fla. — Orlando, Fla.-based Williams for hospitality management in the university’s Company Southeast has started seven more Target Center for Food and Hospitality Management. store remodels in Florida and Texas for a total of 15 Prior to his time at Drexel, Traud cooked with Target stores in 2019. The newest work in Florida James Beard Foundation Award winning chefs involves stores in Brandon, Deerfield Beach, Ft. FRCH NELSON TEAMS UP WITH AMERICAN GIRL Marc Vetri and Jeff Michaud at restaurants Myers, Ocala and St. Petersburg, while the Texas TO DESIGN IN-STORE EXPERIENCES FOR THE Vetri and Osteria in Philadelphia. The Cushman stores include Houston and Pearland. The scope of HOLIDAYS & Wakefield Specialty F&B, Entertainment & work includes exteriors and interiors and follows Cincinnati — American Girl unveiled two new Hospitality Consulting team is behind some of Target’s next-gen store design to further enhance in-store experiences this month in its New York the largest luxury F&B projects and food halls the guest shopping experience. Since 1990, Williams City flagship store on Rockefeller Plaza. Award- to hit the market over the past decade, and its has constructed over 100 new Target stores plus winning retail design firm FRCH NELSON part- principals have collaborated with more than 75 more than 200 Target store renovations in 11 states. nered with the brand to envision both experiences world-class hotels and over 50 James Beard Established in 1920, Williams Company is a 100% that will be open throughout the holiday season. Foundation Award-winning chefs, restaurateurs, employee-owned company with a 99-year legacy of Girls can now experience a day in the life of beverage professionals, service professionals and performance excellence. The company’s operating one of American Girl’s most popular dolls, Julie. restaurant designers. Latest projects to hit the units include Williams Company Building Division, Straight from the books, guests can hang out in market include the Inner Rail Food Hall in Williams Company Southeast and Williams her bedroom featuring beaded curtains and a sig- Omaha, Neb., and Crave Food Hall at Purdue Company Tampa. Williams Company specializes nature egg chair. To commemorate Julie’s aspira- University in West Lafayette, Ind. Cushman & in commercial, retail, senior living, industrial and tions of being a basketball player and civic leader, Wakefield is a leading global real estate services educational projects, and is currently licensed in 13 there is a “pop-a-shot” game and voting booth to firm. Core services include property, facilities and states from Texas to Maryland. interact with. The space also features multiple project management, leasing, capital markets photo ops including a three-dimensional view and valuation. A&G NAMES SENIOR MANAGING DIRECTOR OF of Julie’s hometown skyline of San Francisco, FAST-GROWING RESTAURANT DIVISION a vintage Volkswagen Beetle, and more. The Chicago — Jeffrey K. Hoffmann, a veteran bank- firm also partnered with American Girl to create ing executive who has provided strategic advice and an in-store Doll Hospital experience centered capital solutions to operators of some of the biggest around educating girls about healthy habits, self- restaurant brands in North America, has joined A&G care and overall wellness. The two micro experi- Real Estate Partners as a senior ences will be open throughout the holiday season. managing director and head of FRCH NELSON, a NELSON brand, is a global the firm’s fast-growing restau- brand experience firm delivering architecture, rant division. Over the past 26 interior design, graphic design, branding ser- years, Hoffmann, who will be vices and consulting services for all facets of the based in the firm’s Chicago office, retail and restaurant industry, from innovation has advised and financed hun- to implementation. Clients include Macy’s, Saks dreds of restaurant operators of Fifth Avenue, Tiffany’s, Yum! Brands, The Kroger all types and sizes. Those names Company, Disney, American Girl, T-Mobile, Dick’s Hoffmann include Dave & Buster’s, Ruth’s Sporting Goods and Target. PINSTRIPES PARTNERS WITH SIMON PROPERTY Chris Steak House, Taco Bell, GROUP Wendy’s, Burger King, Jack in Chicago — Pinstripes, Inc., a best-in-class expe- the Box, Pizza Hut, Popeyes, Denny’s, Buffalo Wild riential dining and entertainment concept, has Wings, TGI Fridays and Applebee’s, to name a few. formed a partnership with Simon Property Group Hoffmann has also worked extensively with many that includes new leases for three future loca- regional operators in his career. Hoffmann joins tions within the Simon portfolio, in addition to A&G at a time when the firm’s restaurant divi- its existing Clearfork development in Fort Worth, sion, which provides real estate solutions to res- Texas (pictured), and a minority equity invest- taurants across North America, is growing rapidly. ment in Pinstripes. The parties have also identi- His role will include assisting A&G’s clients with fied several potential Pinstripes locations at vari- store-optimization plans and occupancy-cost reduc- ous Simon assets throughout the United States. tions. Hoffmann comes to A&G after serving as vice Pinstripes currently has 10 locations throughout president of the franchise finance group at CIT Bank the U.S., with three new openings slated for the in Chicago. He previously cofounded and led the res- end of 2019 in Houston; San Mateo, Calif.; and taurant, franchise and beverage corporate banking Norwalk, Conn. Founded in 2007, Pinstripes, Inc. group at Fifth Third Bank, also in Chicago. Founded is headquartered in Chicago. Simon is a global in 2012, A&G is headquartered in Melville, N.Y., leader in the ownership of premier shopping, din- with offices throughout the country. ing, entertainment and mixed-use destinations.

10 n RETAIL & RESTAURANT FACILITY BUSINESS n DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com

on the side: restaurant news

RESTAURANT NEWS

CALIFORNIA-BASED WATERS EDGE Boston, Figs already has a successful WINERIES TO OPEN FIRST FLORIDA international footprint to build from, LOCATION with four existing corporate locations Rancho Cucamonga, Calif. — Waters throughout the United States and three Edge Wineries®, an innovative urban in the United Arab Emirates and Ku- winery system, has signed a franchise wait. Together with Fransmart, the con- agreement to open a Waters Edge Win- cept is seeking experienced franchisees ery & Bistro in Sarasota, Fla. This new to expand the concept to major markets location will join 11 others already op- worldwide. Renowned celebrity chef erating throughout California, Colo- Todd English envisions Figs as a rep- rado, Ohio, Oklahoma and Texas. The lication of his humble beginnings in Sarasota location is expected to open Italy while delivering on his passion for in spring 2020. Combining elements of pizza, of which he describes as a pizza the traditional winery experience with obsession. With a neighborhood feel, the popular wine bar concept, Waters Figs is designed to be a place where you Edge Winery & Bistro locations serve can frequent a high-quality pizza at a as a lively hub within its communities. reasonable price. The concept’s claim to Moe’s Southwest Grill will open its first all-digital, kiosk-only locations in 2020. As an emerging franchise concept, the fame is that it never serves a perfectly Waters Edge Winery & Bistro model round pizza, but rather an imperfectly ramping up franchising efforts in new tions. The self-order kiosks will accept is ideal for entrepreneurs passionate perfected dough that creates the quint- as well as existing markets across the cash, Apple Pay and University CC (for about wine who seek a way to share essential thin crust Italian pizza. Figs’ U.S. MOOYAH plans to open 14 new University of Pittsburgh students). One their love and knowledge without being U.S. locations include locations in Mas- locations in 2020, all of which will fea- POS register will be available at each in the agriculture business. Franchise sachusetts, New York and Florida. ture the updated design. Restaurants location. The Pittsburgh restaurant will owners receive comprehensive training currently under construction in Hoover, seat approximately 15 people, while the on the micro-winery tank system and STARBUCKS OPENS 35,000-SQUARE- Ala., and Orlando, Fla., will be the first Charlottesville restaurant will seat ap- are provided with pre-opening training FOOT RESERVE ROASTERY IN to unveil the brand’s new design and proximately 40 people. Founded in 2000 courses, both hands-on and classroom CHICAGO are scheduled to open in February 2020. and based in Atlanta, Moe’s Southwest based, to help prepare for the launch of Chicago — Starbucks Coffee Co. has MOOYAH’s new design will include the Grill has more than 700 franchised lo- their winery. The company also offers opened its Reserve Roastery in down- following changes: new dining areas cations. social media and marketing support to town Chicago. The 35,000-square-foot, and seating arrangement; purposeful help franchise owners realize success. five-story roastery opened to the public third-party and to-go pickup areas; clos- Earlier this year, Waters Edge Winer- on November 15, 2019 and is the largest ing off the kitchen; new digital menu ies announced three new franchise Starbucks location. The store is located boards as well as back-of-house kitchen agreements to introduce its concept in on the Magnificent Mile in a space for- display systems; and a logo refresh. The Madera, Calif.; Toledo, Ohio; and Rich- merly occupied by Crate & Barrel. All of remodel was visualized in collabora- mond, Texas. In August, a new location the coffee beans roasted at the facility tion with Livit, a Madrid-based com- opened in Davidson, N.C., a suburb of are served and sold on site. There are pany that has made a name for itself Charlotte, and a new flagship location three coffee bars at the roastery. Baris- as a global expert in guest experience showcasing an updated design footprint tas make classic espresso beverages at design. MOOYAH is actively target- opened in Long Beach, Calif., in Novem- the coffee bar on the main floor. An ex- ing franchise markets such as Atlanta; ber. The California-based concept was periential bar can be found on the third Houston; Las Vegas; Phoenix; Tampa, founded in 2004 by husband and wife floor where customers can learn more Fla.; and Charlotte, N.C. MOOYAH team Ken and Angela Lineberger. about the art and science of coffee. A Burgers, Fries & Shakes was founded KFC OPENS WORLD’S FIRST DRIVE- barrel-aged coffee bar can be found on in 2007 in Plano, Texas. THRU ONLY RESTAURANT IN FIGS BY TODD ENGLISH PLANS the fourth floor where guests can enjoy AUSTRALIA INTERNATIONAL EXPANSION WITH cocktail-inspired coffee creations exclu- MOE’S SOUTHWEST GRILL TO OPEN Cincinnati — International retail de- FRANSMART sive to the Chicago roastery. In addition FIRST ALL-DIGITAL KIOSK LOCATION sign firm FRCH NELSON has part- Boston — Figs by Todd English, the ca- to beverages, visitors can purchase food Atlanta — Moe’s Southwest Grill will nered with KFC SOPAC to design an sual dining concept founded by award- at Princi, a boutique bakery and café. be the first brand in the Mexican fast- innovative, pilot project in Newcastle, winning celebrity chef and restaurateur The Chicago roastery joins locations casual space to open an all-digital/ki- Australia, which opened in mid-No- Todd English, is now franchising with in Seattle, Shanghai, Milan, New York osk-only location. The first two restau- vember. With a growing number of the help of Fransmart, an industry- and Tokyo. rants are slated to open in Pittsburgh consumers ordering through online leading franchise development compa- and Charlottesville, Va., in first quarter channels, the goal of the new concept ny, to bring its original thin crust pizza MOOYAH BURGERS, FRIES & SHAKES 2020. Each store will come equipped was to develop a more efficient operat- and authentic Italian cuisine across INTRODUCES REFRESHED with four self-order kiosks and will ing model that celebrated this change the globe. Originally launched in the RESTAURANT MODEL feature Moe’s new brand design, which in consumer behavior. The new concept historic Charlestown neighborhood in Dallas — MOOYAH Burgers, Fries & includes Moe’s new logo, colors, paint, includes five drive-thru lanes that allow Shakes plans to provide its guests and furniture and more. The Pittsburgh lo- customers to order and pay for a meal franchise owners with a fresh and el- cation will be owned and operated by through the brand’s app or website, evated dining experience. The “better Moe’s multi-unit franchisee Mike Gei- including designated lanes for more burger” fast-casual franchise plans an ger, who has experienced recent success traditional, on-the-spot orders. For on- interior and logo refresh that will roll with his newest urban location, which line orders, customers can drive up and out beginning in the first quarter of added a separate section specifically for enter a four-digit code, generated by the 2020. MOOYAH plans to open 14 new mobile/pickup orders only. With that app, on a touchscreen, which will then locations with the refreshed look next move, online sales rose 346% year over send their order to the kitchen where it year; all existing locations will remodel year. Geiger and Angelo Dajon, owner is freshly prepared and ready for collec- by the end of 2024. The new prototype of the Charlottesville location, are opti- tion. Not having a public-facing interior, and design come at a critical point for mistic that they will be able to replicate the FRCH NELSON team found key the brand, as the company is actively Figs by Todd English plans to start franchising. similar results with these kiosk loca- opportunities to celebrate the brand

12 n RETAIL & RESTAURANT FACILITY BUSINESS n DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com on the side: restaurant news

on the building’s exterior. The goal of four locations in greater Los Angeles. the new design was to create a holistic drive-thru experience, leveraging ar- THIS IS IT! SOUTHERN KITCHEN AND chitecture, communication, service and BBQ LAUNCHES FRANCHISE landscape to create an elevated guest PROGRAM, NAMES CEO experience. Yum! Brands, Inc., based Atlanta — This is it! Southern Kitchen in Louisville, Ky., has over 41,000 res- and BBQ, an Atlanta-based South- taurants in more than 125 countries ern home-style restaurant brand, has and territories. Its brands include KFC, launched its franchising program and Pizza Hut and Taco Bell. signed professional NBA player Paul Millsap as its first area developer for L.A.-BASED THE DOLLY LLAMA TO Atlanta-based This is It! Southern Kitchen and BBQ, which was Greater Atlanta. The newly revamped BEGIN FRANCHISING NATIONWIDE founded more than 35 years ago, has launched its franchising Southern food brand has also appointed Los Angeles — The Dolly Llama, a program. Tamala Fowler as its CEO and part- popular waffle concept in Los Angeles, a range of store footprints. The Brick such as a park. The Food Trailer model nered with renowned BBQ restaura- has signed with DCV Franchise Group & Mortar store model, which ranges is a mobile kitchen where all cooking, teur and Food Network star Pat Neely as its franchising partner to expand from 1,200 to 2,000 square feet, has a storing and preparation equipment is to assist in recipe development and the unique and exciting brand to major specific layout designed for efficiently designed inside a health department new menu offerings. This Is It! was media markets across the country. The producing the entire The Dolly Llama approved food trailer that can be lo- founded more than 35 years ago by the brand has established three different menu and properly displaying logos cated at strategic locations. This model Anthony family, which has been in the franchising models to accommodate and branding to maximize presentation is ideal for bringing The Dolly Llama’s restaurant business 80 years. Today it and The Dolly Llama’s merchandising menu to events, parties, and festivals, has 11 locations throughout Greater brand standards. The full menu is avail- while further generating brand aware- Atlanta. During his time in Atlanta able in this model along with a dining ness. The Southern California concept playing for the Atlanta Hawks, Mill- room and ample seating for all guests. was established in 2017 as the hottest sap became a frequent visitor to This The Kiosk model mirrors the aesthetic dessert destination in Los Angeles. The Is It! restaurants and was drawn to the of a brick-and-mortar location, and of- brand offers authentic European fla- brand’s emphasis on family and its mix fers the full menu, but can be scaled vors and techniques, such as Belgian of homemade BBQ, seafood and soul to the atmosphere. The standard Dolly waffles using traditional methods, and food. As the brand’s first area devel- Llama kiosk is 250 to 300 square feet the Hong Kong Bubble Waffle prepared oper for Greater Atlanta, Paul plans to and is the most suitable model for food with a special batter that produces a open at least three new locations in the courts or smaller locations that share a unique crispy and custard-like texture. area, with the first of these restaurants L.A.-based The Dolly Llama plans to start franchising. common seating area or outside venue The Dolly Llama currently operates to open by mid-2020. With the brand’s

www.RetailRestaurantFB.com DECEMBER 2019 / JANUARY 2020 n RETAIL & RESTAURANT FACILITY BUSINESS n 13 on the side: restaurant news

ing. Solidified already in five U.S. markets as the top spot for innovative poke bowls inspired by the popular Hawaiian diced, marinated seafood dish, Aloha since 2013. Other Moe’s non-traditional Poke is targeting its next growth wave restaurants owned by HMS Host in- in a concentrated set of markets. The clude the Memphis International Air- goal is to have 100 locations open and port, Orlando International Airport and in development by 2022. At the onset of Jersey Gardens Mall. Founded in 2000 franchising, the brand will focus growth and based in Atlanta, Moe’s Southwest in areas where existing locations have Grill has more than 700 franchised lo- built a loyal fan base, as well as in ad- cations. jacent regions. This includes cities and towns throughout the Midwest, South- GARBANZO MEDITERRANEAN FRESH east and Northeast. The brand has a INTRODUCES NEW PROTOTYPE TO flexible footprint requiring as little as ITS HOMETOWN 250 square feet to 1,200 square feet or Littleton, Colo. – Garbanzo Mediterra- more, offering franchisees better access nean Fresh has debuted its fresh new Slater’s 50/50 will make its Colorado debut in late spring 2020. to prime real estate. With no need for prototype in the southwest Denver franchising launch, This Is It! Southern built and in development across the grills, fryers or ventilation, what sets suburb of Littleton. The restaurant is Kitchen and BBQ has named franchise country, including Southern California, Aloha Poke apart is the operational the first new ground-up buildout of a veteran Tamala Fowler as its new CEO. Colorado and New Jersey. simplicity and ability to serve custom- GARBANZO restaurant to open in the Fowler was previously the president of ers quickly in a simple, clean and trendy Denver metro area since 2014, and it’s GiGi’s Cupcakes, where she oversaw environment. Based in Chicago, Aloha the company’s first new prototype in aggressive store growth, and served Poke Co. currently has 18 locations, Denver. The new GARBANZO restau- as the senior vice president of supply primarily in the Midwest, including Illi- rant exudes a bright, open and fresh chain and international development nois, Wisconsin and Minnesota, as well aesthetic for the brand. It features a for Dickey’s Barbeque Pit, in which she as Washington, D.C., and Florida. Aloha stand-alone bakery area where guests spearheaded the brand’s entrance into Poke plans to grow by targeting multi- will be able to see their pitas being retail locations such as Walmart and unit deals in proximate growth markets kneaded, placed in the oven and puffed Kroger. To assist with the brand’s re- including Michigan, Indiana, Ohio, Ten- to perfection right before their eyes. In vamp and launch into franchising, This nessee, Georgia, Florida and North and addition, GARBANZO has partnered South Carolina. Is It! has partnered with Food Network KRYSTAL TO SELL 100-150 with Tractor Beverage Co. to offer an celebrity chef and BBQ connoisseur updated beverage station including CORPORATE RESTAURANTS TO MOE’S SOUTHWEST GRILL OPENS Pat Neely. A restauranteur for over 25 USDA Certified Organic, entirely natu- FRANCHISEES AS PART OF BRAND FIRST RESTAURANT IN THE STATE OF years, Neely owned and operated the ral and 100% non-GMO “softer drinks” REVITALIZATION MINNESOTA award-winning Neely’s BBQ chain in in the fountain and new Mediterranean Atlanta — The Krystal Company plans Minneapolis — Moe’s Southwest Grill®, Tennesseeand Neely’s Barbecue Parlor “agua frescas” in bubblers. The new to refranchise approximately 100-150 a fast-casual restaurant franchise that in New York City. “better-for-you-beverage” lineup fea- company-owned restaurants to well- serves southwestern food, opened its tures flavors such as cucumber, lemon- capitalized multi-unit operators as part first restaurant in the state of Minne- SLATER’S 50/50 PLANS FIRST grass, blood orange as well as brighter of its ongoing business and fleet revital- sota on October 18. The restaurant is COLORADO RESTAURANT versions of staples like cola, diet cola ization. Krystal has engaged The Cy- located between Terminals E and F in Denver — Slater’s 50/50, a full-service and root beer. In addition, there are now press Group, a specialized investment the Minneapolis-St. Paul Airport. The restaurant concept known for first cre- non-carbonated “Mediterranean Agua banking firm, to manage the refranchis- new location is owned and operated ating the 50/50 burger patty made with Fresca” drinks that all start with an ap- ing initiative. Restaurants in Alabama, by existing multi-unit franchisee HMS 50% ground bacon and 50% ground ple cider vinegar base. This restaurant Florida, Georgia, Mississippi and Ten- Host, the world’s largest provider of beef, will soon make its Colorado debut. marks the 13th GARBANZO in the nessee will be refranchised. In addition, food and beverage services for travelers. The restaurant will open at in Denver’s Denver market, 16th in Colorado and the company has upgraded to a smaller The Minneapolis-St. Paul Airport loca- RiNo Arts District, located within The 29th systemwide. The company is set to and more efficient prototype. The brand tion marks the fourth Moe’s Southwest HUB, a mixed-use building featuring open an additional 30+ restaurants by has rebuilt nine restaurants since 2018. Grill opening for the group, and the first office, retail and restaurant tenants. Cypress will directly manage and coor- 2022, including its first in Boston. Construction is slated to begin in the dinate all discussions and distribution new year, with doors projected to open of sale materials with potential buyers in late spring 2020. The Denver ex- while maintaining a close, ongoing in- pansion will be led by local franchisee teraction with the Krystal leadership Charles Murray. Murray left his 30- team. Krystal recently signed veteran year career in investments to become franchisees Anand Patel and Kalpesh the Slater’s 50/50 area development Das of Slider Joint, LLC to a three-unit partner for Colorado. The upcoming deal in Jonesboro, Ark. Das and Patel RiNo restaurant will feature an indoor are the first new franchisees to join dining room for 136 guests, plus an out- Krystal since 2005. Founded in Chat- door patio facing Blake Street that will tanooga, Tenn., in 1932, The Krystal seat up to 24 guests. An island bar will Company is the original quick-service be the centerpoint of the restaurant’s restaurant chain in the South, with interior and will feature more than 50 approximately 320 restaurants in nine craft beer taps and an extensive menu states. of signature cocktails. A private dining space will also be available for booking ALOHA POKE CO. LAUNCHES small parties, team lunches, and more. FRANCHISE EXPANSION PLAN Slater’s 50/50 was founded in 2009 and Chicago — Aloha Poke Co., a fast-ca- currently operates 11 restaurants in sual brand that 3 years ago pioneered California, Nevada, Texas and Hawaii, Poke concept restaurants in the Mid- Inside Garbanzo Mediterranean Fresh’s new prototype restaurant in its hometown of Littleton, Colo. and has multiple restaurants being west, plans to expand through franchis-

14 n RETAIL & RESTAURANT FACILITY BUSINESS n DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com on the side: restaurant news

oping their strategic growth plans as away on September 7, 2019. LaLonde restaurant indus- RESTAURANT they reinvest and add new Eggs Up was most recently the CFO at Dinosaur try, Taylor has Grill restaurants to their portfolio. Restaurants, LLC, where he oversaw served in various PERSONNEL NEWS Originally founded in Pawleys Island, all treasury, accounting, purchasing and leadership roles S.C., in 1997 by restaurateur Chris other administrative functions for the for national chains Skodras, Eggs Up Grill has grown to BBQ restaurant brand from 2017 until including 14 years 36 locations across the Southeast and earlier this year. Previously, he was vice at Jamba, where is headquartered in Spartanburg, S.C. president, controller at Carrols from she was the senior In 2018, private equity fi rm WJ Part- 1997 until 2017, where he was respon- director of fran- ners acquired Eggs Up Grill. Eggs Up sible for all external reporting, account- chise operations; Grill plans to reach the 100-location ing, cash management, income tax and Sharky’s Wood- Taylor mark by 2022. payroll functions. Before his passing, fi red Mexican Flanders had served as vice president, Grill; Baja Fresh; and Chevy’s Fresh CFO and treasurer of Carrols since Mex. Over the past 26+ years, Taylor 1997. Carrols is one of largest restau- has honed her skills as an operational rant franchisees in the United States, leader and gained extensive experi- and currently operates a total of 1,087 ence in all aspects of the restaurant Left to right: CFO Bruce Vermilyea and restaurants. It is the largest BURGER business. At Juice It Up!, Taylor will President/COO Tim Ward, The Krystal Company. KING® franchisee in the United States oversee all aspects of operations in- currently operating 1,027 BURGER cluding franchise development, real THE KRYSTAL COMPANY KING® restaurants and also operates estate, training, store design and con- Atlanta — The Krystal Company 60 POPEYES® restaurants. It has op- struction. Founded in 1995, the Irvine, has hired two senior executives with erated BURGER KING® restaurants California-based lifestyle brand has Johnson Felder extensive QSR experience to lead since 1976. over 100 locations open or under devel- its ongoing revitalization plan. Tim opment across California, New Mexico, Ward fi lls the newly created posi- YUM! BRANDS JUICE IT UP! Oregon and Texas. tion of president and chief operating Louisville, Ky. — Yum! Brands, Inc. has Irvine, Calif. — Juice It Up!, a leading offi cer, and Bruce Vermilyea joins hired Clay Johnson as the company’s handcrafted smoothie, raw juice and the brand as chief fi nancial offi cer. chief digital and technology offi cer, and superfruit bowl chain, has appointed For more industry news posted daily, Ward joins Krystal from Captain D’s has promoted Gavin Felder to chief Susan Taylor as vice president of visit http://retailrestaurantfb.com/ where he served as chief operating of- strategy offi cer. Both Johnson and operations. With over 26 years in the the-latest-news. fi cer. During his tenure with Captain Felder will report to Yum! CFO Chris D’s, the company enjoyed 8 straight Turner. Johnson joined the Yum! years of positive same-store sales and Brands Global Leadership Team and developed a pipeline of over 100 new oversees the company’s global technol- restaurant locations. Ward held pre- ogy strategy, partnering with the KFC, vious roles at Arby’s/RTM and NPC Pizza Hut and Taco Bell divisions to International/Pizza Hut. Vermilyea ensure the company provides a best- has similarly worked in multiple in- in-class digital journey across mobile, dustry leadership roles, notably serv- online, delivery and restaurant opera- ing 18 years with Qdoba Restaurant tions. Previously, Johnson served as Ancillary Retail provides the industry with relevant news, Corporation including 3 years as chief executive vice president and enterprise best strategies and practical tips to help developers and chief information offi cer for Walmart. fi nancial offi cer. The Krystal Compa- retailers incubate, grow and sustain successful businesses ny worked with Leap Hospitality on His appointment was effective Octo- in both traditional and alternative shopping environments these executive placements. Follow- ber 15, 2019. As chief strategy offi cer, ing these additions, President & CEO Felder will work closely with Johnson such as airports, stadiums, food stalls and retail pop-ups. Paul Macaluso and CFO Berry Ep- to integrate technology-centric solu- ley are leaving the company to pursue tions across store operations. Felder has Who reads Ancillary Retail magazine? other opportunities. Founded in Chat- served as KFC Division chief fi nancial tanooga, Tenn., in 1932, The Krystal offi cer for the last 5 years, overseeing January/February 2019 • Retail property owners and managers strategy, digital and technology, fi nan- ANCILLARY Company is the original quick-service TM RETAIL • Specialty leasing managers restaurant chain in the South. Today, cial planning, supply chain and IT secu- SPECIALTY RETAIL • POP-UP • ENTREPRENEURSHIP • SPONSORSHIP • MARKETING • Third-party leasing agents it has approximately 320 restaurants rity for the KFC business spanning over DO YOU HAVE EXPERIENCE? 23,000 restaurants across 135 coun- Shopping centers diversify by adding memorable in nine states. Krystal’s Atlanta-based components guests can’t buy online • Retail tenants — from RMU/kiosk Restaurant Support Center serves a tries. He will retain his current KFC Di- retailers and mom & pop operations team of 7,500 employees. vision CFO role, title and responsibili- to national retailers WHEN CIRQUE COMES TO TOWN ties through the end of 2019 while the PHARMABOX FULFILLS CUSTOMERS’ URGENT NEEDS A TREE (STORE) GROWS IN CHERRY HILL • Seasonal, pop-up & incubator retailers EGGS UP GRILL company conducts a search to identify a SIGNS OF OPPORTUNITY USING POP-UPS TO INCREASE BRAND Spartanburg, S.C. — Eggs Up Grill successor. His appointment is effective AWARENESS, ENGAGEMENT • Restaurant concepts & food trucks has appointed Todd Owen as its new December 1, 2019. Yum! Brands, Inc., ANR_C1-4.indd 1 12/21/18 2:43 PM vice president of franchise develop- based in Louisville, Ky., has over 48,000 ment. Owen brings a rich background restaurants globally. GET YOUR PRODUCT, SERVICE OR LOCATION IN FRONT OF in successful franchise development, DECISION MAKERS IN THE RETAIL & RESTAURANT INDUSTRIES leading sales and business devel- CARROLS RESTAURANT GROUP opment with brands that included Syracuse, N.Y. — Carrols Restaurant ADVERTISE Qdoba Mexican Eats, spearheading Group, Inc. has named Timothy J. Terri Kelly, Media Advisor growth from 60 to more than 600 LaLonde as interim chief fi nancial of- (781) 724-0159 locations. Owen is now responsible fi cer, interim treasurer and interim vice [email protected] for leading Eggs Up Grill’s efforts in president. The company is conducting a recruiting qualifi ed franchisees and search for a permanent CFO to replace Subscribe to the magazine and the newsletter at www.ancillaryretail.com assisting existing owners with devel- the late Paul R. Flanders, who passed

www.RetailRestaurantFB.com DECEMBER 2019 / JANUARY 2020  RETAIL & RESTAURANT FACILITY BUSINESS  15 cover story BY KATIE LEE

Editor, Retail & Restaurant Facility Business PUMA Opens First

With an 18,000-square-foot physical North American store now open in Manhattan, PUMA has created an exciting new retail experience FLAGSHIP fusing sports, fashion and technology. er than ever in the way we react and adapt.” PUMA’s approach to the new store strongly aligns with this mantra Russ Kahn, as well — SVP Retail, PUMA. not only does it push the boundaries of sports and fashion, it pushes the boundaries of design and technology. Designed by New York-based Design Republic in partnership with PUMA’s own internal store design team, the fl agship embodies “Forever Faster” through its high-tech, collaborative customization studio, PUMA x YOU. The new store also features a fi rst-of- its-kind F1 racing experience, where consumers can hop into an authentic Mercedes or Red Bull F1 race car to compete in a n August 2019, PUMA burst on the U.S. retail scene in a brand-new way: opening its fi rst race through the virtual streets of Manhattan, as well as a vir- INorth American fl agship store. Located at 609 Fifth Avenue in New York City, the massive tual engagement room where consumers can test new soccer 18,000-square-foot space with double-height storefronts uses cutting-edge technology and prod- cleats or training footwear in a simulated soccer stadium or ucts to immerse the customer in the PUMA experience. A sports engagement zone and a custom- training gym. Other tech high- ization studio are just two of the interactive, tech-driven offerings at the store. lights include augmented reality experiences; stadium seating and a large-screen NBA2K gam-

“This store is unlike any oth- as a unique experience for New sion, PUMA has a strategic new er store we have ever opened in York.” emphasis on brick-and-mortar both scale and technology,” says The New York ﬂ agship is the retail and has hit the ground Russ Kahn, senior vice presi- pinnacle of the German brand’s running — and running fast. dent of retail for PUMA. “It is 86 new stores that opened dur- “PUMA’s brand philosophy far larger than our typical full- ing 2019. By the end of the year, is ‘Forever Faster,’” Kahn says. price store, which is normally PUMA will have 832 stores open “This spans to everything we 2,500 square feet. The technolo- worldwide with 81 of those being do — from product creation to gy and interactivity of this store in the U.S. and 19 in Canada. As marketing and every discipline was created from the ground up evidenced by its recent expan- in between. We need to be fast-

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AFTER cover story ‘FOREVER FASTER’ REPAIR & MAINTENANCE

hen it comes to maintenance, PUMA’s small but efficient Store WConstruction and Facilities team oversees a team of external repair and maintenance vendors. Its facilities team utilizes auto- mated ticketing and vendor assignment systems to ensure that PUMA can operate in the quickest and most efficient way possible to resolve all maintenance requests — minimizing downtime while maintaining a high level of consumer experience. According to Kahn, the company uses a com- bination of national, regional and local vendors depending on the type of service. “For example,” he says, “for locks and safes, we have one national vendor, but for HVAC, we utilize local vendors in each market. We consistently bid out our maintenance needs on a regular basis through our vendor database to ensure we are getting the right team at the right cost for each individual scenario.” PUMA is going green, too. From a construction standpoint, the retailer is consistently updating its stores through new development and retrofits to make them more energy-efficient and to ensure they are built with sustainable materials wherever applicable. All new stores and retrofits include LED lighting, have built-in HVAC and energy monitoring solutions, and utilize sustainable building and cleaning supplies. “Sustainability is of the utmost importance to the brand, and we are forever evolving our building and maintenance programs to ensure we are protecting the environment for the future,” Kahn says. — Katie Lee PUMA’s in-house design team, along with New York-based Design Republic, worked closely with Shawmut Construction, which completed the store buildout. The store opened in August. ing experience in the basketball ship store launched a custom- zone; and “Magic Mirrors” in the ization studio, PUMA x YOU, fitting room seating areas, which in collaboration with a program allow RFID product to bring up called Chinatown Market Uni- alternative selections or colors versity, where store patrons can based on the item the customer customize their PUMA apparel, is trying on. The store’s state-of- footwear and accessories using the-art RFID inventory manage- state-of-the-art printing tech- ment system can conduct a full nology. The Chinatown Market physical inventory in less than also teaches DIY classes. Be- 1 hour, know exactly what is on yond the flagship store, Chi- the floor vs. the stockroom, au- natown Market University, in tomatically receive product into collaboration with PUMA, will inventory, and know if a display pop up in various forms through is missing. All product is also 2020. linked to puma.com through QR “PUMA has partnered with codes. renowned artists and design- Both design teams worked ers to bring its exclusive PUMA closely with Shawmut Con- x YOU customization studio to struction, which completed the the store,” Kahn says. “Consum- store buildout. The eye-popping ers can customize and personal storefront design — which in- [products] using paints, dips, cludes double-height storefronts dyes, patchwork, embroidery, across 160 feet of wraparound 3D knitting, laser printing, pin- frontage — is based on PUMA’s ning, material upcycling and iconic suede show and was built many other creative mediums.” by Seele, a leading storefront Inside the customization stu- company based in Germany. dio, new artist residencies begin Nearly a month after the every 2 weeks, including col- store opened, beginning over laboration partners such as Sue Labor Day weekend, the flag- Tsai, BWOOD, Maria Jahnkoy,

18 n RETAIL & RESTAURANT FACILITY BUSINESS n DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com cover story

Some of the interactive, virtual reality experiences on display in New York.

Même. and Pintrill, with addi- invest heavily in North Ameri- trends and putting down roots sure it has the same consistency tional artists to be announced. can stores. in Manhattan to continue mak- in brand experiences through So far, trying something wildly “PUMA continues to see ing an impact on PUMA’s retail all channels of distribution. new from a retail perspective growth within the North Ameri- operations,” he says. Teamwork is a massive part of has been successful for PUMA, can market, and we believe PUMA has a few dozen small that. In fact, Kahn says he has although not without its trials investing in this new store corporate offices around the never worked with such a cohe- and errors. will help us in our pursuit to world, and four larger interna- sive team. “Any time you are creating be the fastest sports brand in tional hubs: Boston (moving to “We have the most dedicated, new experiences and technolo- the world,” Kahn says. “It only the Boston suburb of Somer- motivated and caring team I gies, there are always going to makes sense that our first-ever ville, Massachusetts, in 2021); have worked with — and, in my be kinks,” Kahn says. “The big- North American flagship would Hong Kong; Ho Chi Minh City, opinion, in all of retail,” Kahn gest challenge has been creat- be here in New York City and Vietnam; as well as its global says. “From the president down ing a single point of contact to we’re incredibly excited to open headquarters in Herzogenau- to part-time team members in maintain all of the different our doors in Manhattan.” rach, Germany. the store, we are all working to- technologies and engagement As Kahn points out, the ath- From global corporate opera- ward the same objective of giv- zones within the store to make letic footwear and apparel mar- tions to local teams in the stores ing the consumer the best brand it seamless for the store team. ket is becoming increasingly themselves, PUMA is focused experience possible. This team This new flagship marks just competitive — and that trend at each level on what it wants lives and breathes the brand; the beginning of what PUMA isn’t going to change anytime to accomplish. As it continues their passion comes through in can do. With 60 stores planned soon. “We are increasing our re- to grow its direct-to-consumer everything they do.” n to open in 2020, PUMA plans to tail presence along with market business, PUMA’s goal is to en- www.RetailRestaurantFB.com DECEMBER 2019 / JANUARY 2020 n RETAIL & RESTAURANT FACILITY BUSINESS n 19 signature vendor spotlight: energy management INTERVIEW WITH JOHN MITRO

Business Development Manager, U.S., Delta Controls Delta Controls

R&R: Where are you based and ing in the industry? What is your how long has the company been advice for FM vendors reacting in business? to this shifting climate?

John Mitro: Delta Controls is Mitro: A teacher once comment- headquartered near Vancouver, ed that the only constant in life British Columbia, in Canada, is that things will constantly and has representation in ev- change. This adage certainly ap- ery major market in the United plies to the facility automation States and Canada. We were industry as well as all aspects of founded in 1986. the retail, hospitality and other industries. Those who ignore the R&R: What is your title, and changing retail landscape will how long have you been with the suffer. company? While an element of change in some form in all of these indus- Mitro: I am a Certifi ed Energy Mitro: Delta Controls is a global R&R: Why should owner/opera- tries has always been relevant, Manager, supporting clients in organization, with our largest tors choose your company to be recent advancements in technol- my business development man- and longest established client their next vendor partner? ogy and communication have, ager – U.S. role. I have been with base being in North America. in my opinion, accentuated the Delta Controls over 12 years in Mitro: Delta Controls knows substantial changes in the brick- sales management and bring R&R: What makes your com- the challenges that owners and and-mortar approach to retail. over 30 years’ industry experi- pany’s “signature service” stand operators have when striving to From a facilities and energy per- ence to the position. out in the industry? grow a business. While we are spective, my advice in general is a global company, we have been to explore and implement new R&R: What trades/services do Mitro: Since the inception of recognized by clients as uniquely avenues to reduce operational you offer retailers and restau- the company, the owners pro- “approachable” and as problem expenses while improving the rants? moted and stressed at all levels solvers. If a client is looking to delivery and infrastructure that the concept that our long term be treated properly and to have will retain existing clients while Mitro: Our offerings focus upon success would be measured by someone supporting them who attracting new clientele. the cost-effective implementa- achieving the reputation that we will “Do It Right,” Delta Controls tion of user-friendly energy man- “Do It Right,” consistently and is the company to partner with. R&R: What predictions do you agement and facility operational constantly. This “Do It Right” have — for your company, your systems. We do this by assessing philosophy is a core value and industry or both — in 2020? the client’s facilities infrastruc- one practiced at all levels of the R&R: How many retail/restau- ture, identifying their short and company every day. Our custom- rant clients do you have, and is Mitro: Delta Controls is track- long term goals, and gaining an ers have come to expect this level that sector growing for you? ing along a growth path for understanding of the operation- of excellence on every project, ev- 2020. In regard to the com- al needs and capabilities. With ery time. Mitro: Delta Controls has thou- mercial building market, we this assessment we develop and sands of clients in the commer- see a defi nite growth trend with recommend a system or systems R&R: What kind of feedback do cial building market. More spe- the clients we are serving. This that achieve the optimum con- you receive from clients? cifi cally, we have clients in the growth can be attributed to the solidated. These systems can in- hospitality, retail distribution, clients embracing change, refo- clude HVAC controls and energy Mitro: Our clients are our best grocery, wholesale retail club cusing resources and refreshing strategies, lighting upgrades, references. Many are happy to and big box sectors that are all infrastructure as a necessity to utility monitoring as well as oth- speak to those peers in their in- expanding or upgrading their fa- continued success.  er improvements. dustry about their experiences cilities. with our dependable products R&R: In what regions of the and systems, on-time delivery, R&R: Many traditional retail- country do you conduct most of high level of client responsive- ers, in particular, are downsiz- your business, or are you nation- ness, technical creativity and in- ing their portfolios. Overall, res- wide? tegrity. taurant/hospitality is growing. What other trends are you see-

20  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com

signature vendor spotlight: lighting INTERVIEW WITH TED STOUCH

President & Founder, Action Services Group Action Services Group

R&R: Where are you based and Stouch: We are a national compa- excellent communication, they now our exceptional customer experi- how long have you been in business? ny with a database of over 30,000 li- service more than 31 states, with ence, produces long-lasting partner- censed service providers across the more than 8,000 stores. They are ships that stand the test of time. Ted Stouch: Action Services Group country. Our ever-growing database a true partner, and our team thor- is headquartered in the Philadel- allows us to meet strict deadlines oughly enjoys working with them.” R&R: How many retail/restaurant phia suburb of Aston, Pennsylvania. for large multi-unit establishments — Senior Manager clients do you have, and is that sec- Incorporated in 1991, we started with fast ramp-ups and exceptional Maintenance Facilities Team, tor growing for you? as a national lighting and signage customer service. This is especially Discount Retailer company. In 2001 we added our helpful for organizations with loca- Stouch: Over the years, we have LED retrofi t and electrical service tions in rural, hard to service areas. “Your project management on had thousands of retail and restau- lines, focusing our business goals on the 300+ national electrical rollout rant retrofi ts across the country. providing an exceptional customer R&R: What makes your company’s was fl awless. Excellent communica- Currently, Action Services Group experience. “signature service” stand out in the tion and quality work resulted in services over 30 national retailers industry? completing the project on time and and restaurants. We are seeing a R&R: What is your title? under budget. Thank you, Action considerable uptick in franchisors Stouch: Our staff is what makes Services Group!” wanting the best for their organi- Stouch: President and CEO. I all of our services “signature ser- — Facility Manager, National zation, and we are seeing massive am the founder of Action Services vices.” We have retained clients for Quick-Service Restaurant growth in that vertical of the market. Group and have been with the com- the full 28 years of Action Services pany since its inception in 1991. Group being in business. This is “We awarded our portfolio ret- R&R: Many traditional retailers, a signifi cant accomplishment for rofi t and service maintenance in particular, are downsizing their R&R: What trades/services do you any business, and I attribute our program to Action Services Group portfolios. Overall, restaurant/ offer retailers and restaurants? success to our employees. We hire because of their excellent service hospitality is growing. What other and staff employees that excel in history, pricing, experience, capabil- trends are you seeing in the indus- Stouch: We are a national service exceptional customer experiences. ities and energy-saving recommen- try? provider, offering a single point of Our staff specialize in communi- dations. After our team visited their contact for all your interior and ex- cating with our clients. With our offi ce, we couldn’t have been more Stouch: While it is true that we are terior lighting, LED retrofi t, electri- staff’s lighting and electrical back- impressed with their planning and seeing a downsizing in some retail cal and signage needs: grounds, customer-centric mindsets capabilities.” sectors, we are also seeing the oppo- and clear communication, we have — Global Sourcing Department, site with extreme growth. With over • LED Retrofi ts forged a company that places the Fast Food 28 years in the industry, we have • Lighting Services customer and the necessity for com- seen this type of shift before. Brick- - On-Demand munication fi rst. R&R: Why should owner/operators and-mortar establishments are not - Scheduled Maintenance choose your company to be their going anywhere, and the restaurant - Emergency R&R: What kind of feedback do you next vendor partner? industry is growing at an acceler- - Lighting Upgrades receive from clients? ated rate. This is the same ebb and - Lighting-as-a-Service Stouch: An organization’s lighting fl ow we see every few years. • Electrical Services Stouch: All feedback is good feed- can be one of the costliest expendi- - On-Demand back! It allows us to pinpoint where tures for their business. Depending R&R: What predictions do you - Emergency we are excelling and where we need upon the number of locations, type have — for your company, your in- - Installations improvements. All of our staff is fo- of lighting and the number of hours dustry or both — in 2020? - Projects cused on providing an exceptional the lighting is in use, costs can all - Lighting Controls customer experience, and when we add up. With this in mind, no two Stouch: We have seen substan- • Signage Services hear back from clients, it gives us a businesses are alike. Action Ser- tial growth in 2018 and 2019. We - On-Demand boost to be even better. vices Group custom designs all of are trending to double our inter- - Scheduled Here are some quotes: its offerings. We work with a client’s nal workforce in 2020. There is no - Removal budget to create a service or project shortage of work out there. Our - LED Upgrades “Action Services Group has been plan to suit the specifi c client. We exceptional customer service, ex- doing our lighting, sign and electri- are also a product-neutral organi- tensive licensed service provider R&R: In what regions of the coun- cal service for more than 12 years. zation. This means that we focus on database, and dedication to seeing try do you conduct most of your They started out with six states, and the client’s needs as opposed to the every job done right, on time and business, or are you nationwide? because of their quality of service, desire or limitation of selling partic- under budget will see us through how they manage the budget and ular products. This, combined with 2020 and far into the future. 

22  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com

signature vendor spotlight: water heaters INTERVIEW WITH PAUL BOTHNER

Director, Hot Water Solutions, PVI Industries, a Watts brand PVI Industries, A Watts Brand

R&R: Where are you based and how long has the company been in business?

Paul Bothner: PVI Industries, a WATTS brand, is located in Fort Worth, Texas, and has been in business for 58 years.

R&R: What is your title, and how long have you been with the company?

Bothner: Director, Hot Water Solutions. I have been employed by PVI in various roles for 30+ years. R&R: What kind of feedback do 3- to 4-year replacement cycle of to this shifting climate? R&R: What trades/services do you receive from clients? traditional equipment. you offer retailers and restau- Bothner: Improved operat- rants? Bothner: Our reliability and R&R: Why should owner/opera- ing profi ts are essential going product longevity is the most tors choose your company to be forward. The generation of hot Bothner: PVI manufactures common feedback from custom- their next vendor partner? water for restaurant and hos- high-effi ciency commercial wa- ers. Our water heaters avoid the pitality installations is among ter heaters for a variety of mar- Bothner: In addition to lon- the largest, if not the Number 1 kets including restaurant and ger lasting and energy-saving energy consumer of all installed foodservice applications. products, we are partnering appliances. The result is that with National Hot Water as a higher effi ciency, condensing wa- R&R: In what regions of the local service agent for PVI Con- ter heater designs comprise the country do you conduct most of quest water heaters and our majority of installations on new your business, or are you nation- new space-saving Brigade water construction projects, and this wide? heater, which is designed exclu- trend is expected to continue due sively for tight installations. to the rapid payback of the tech- Bothner: We are nationwide. nology compared to older, less ef- R&R: How many retail/restau- fi cient technology. R&R: What makes your com- rant clients do you have, and pany’s “signature service” stand is that sector growing for you? R&R: What predictions do you out in the industry? Would you like to name any of have — for your company, your your clients? industry or both — in 2020? Bothner: We are unique in commercial water manufacturing Bothner: We are currently the Bothner: Industry-wide, the in- because we fabricate our tanks preferred water heater supplier troduction and advancement of and heat exchangers with our for several national full-service operating controls incorporating unique, engineered duplex stain- restaurant chains. This is a cloud-based communication (IoT less steel, AquaPLEX®. This growth market for PVI. or Internet of Things). This will durable material provides cor- allow real-time monitoring and rosion protection without the R&R: Many traditional retail- fault alerts of the water heat- need for linings and anode rods ers, in particular, are downsizing equipment for maintenance common to traditional designs. It ing their portfolios. Overall, res- prediction and troubleshooting, also enables us to offer industry- taurant/hospitality is growing. with the ultimate goal and ben- leading warranty coverage up to What other trends are you see- efi t of increased reliability of the 15 years. ing in the industry? What is your equipment and less downtime.  advice for FM vendors reacting

24  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com Meet Your New Head Chef

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Engineered Water Heating Solutions® signature vendor spotlight: disaster & recovery INTERVIEW WITH MICHAEL DI TARANTO

Chief Operating Ofﬁ cer SMI | DRS SMI | DRS

R&R: Where are you based and DiTaranto: We are a nationwide and ever-changing retail climate. national fast-casual and grocery ac- how long has the company been in company serving all 50 states, Can- We have been referred to new cli- counts and are rapidly expanding. business? ada and Puerto Rico. ents from our existing ones and have testimonials praising our re- R&R: Many traditional retailers, Michael DiTaranto: We are based R&R: What makes your company’s sponse time, operational effi ciencies in particular, are downsizing their in Long Island, New York. Solu- “signature service” stand out? and attentive staff. Visit our web- portfolios. What other trends are tions Management, Inc. (SMI) was site: www.smi247.com. you seeing in the industry? What is founded in 2004; Disaster Recovery DiTaranto: SMI offers interior your advice for FM vendors? Services (DRS) began in 2012. Both maintenance services, and DRS R&R: Why should owner/operators companies work in parallel sup- offers disaster recovery services. choose your company to be their DiTaranto: We have found that porting our clients with program Working in conjunction gives our next vendor partner? where traditional retailers are and as-needed maintenance servic- clients the assurance that whether downsizing their portfolios, new es and large recovery services. Our they need routine maintenance or DiTaranto: We should be consid- business types are entering the consistent growth in both business- urgent crisis remediation, they can ered because we treat our service brick-and-mortar space such as es is driven by instilling trust in and rely on expertise, fair pricing and providers, our staff and our clients shared offi ce spaces, urgent care with all of our partners. the ideal level of communication with the same professionalism and centers, etc. We’ve adapted by ex- throughout the process. integrity on every service. The ma- panding our business model to in- R&R: What is your title? How long What makes SMI | DRS services jority of our crews and professional clude more service types, broader have you been with the company? stand out is a decades-long approach staff have been with SMI for 10+ industry clientele, and an extensive to partnering — and partnerships years, which speaks to our leader- and continuous use of technology DiTaranto: I am the COO of our built on a foundation of integrity, ship’s ability to train, promote and to automate, inform and stream- Disaster Recovery Services divi- intelligence and superior commu- recognize talent across the board. line our fi nancial, operational and sion. I started with SMI | DRS as nication. Our Service Provider and Our DRS team have all been management processes — includ- the senior operations manager for Associate Network (SPAN) consists IICRC-certifi ed for water and mold ing third-party portals for ease of SMI in August 2013. of top-tier partnerships that are restoration, allowing us to under- sharing information and communi- consistently honed through rigor- stand and better strategize, execute cation with our crews and, soon, our R&R: What trades/services do you ous vetting practices. We’re able and communicate with clients and clients. We focus daily on strength- offer retailers and restaurants? to achieve this by being the fastest suppliers with extreme transpar- ening skillsets, use of tech and paying national management com- ency and industry expertise. Our speed of communication to serve DiTaranto: DRS nationwide ser- pany in the country, building what continued growth has afforded our our clients best. vices include: is quickly being recognized as one of customers to benefi t from leveraged • Mold, bacteria and asbestos test- the most contractor friendly portals, pricing without ever sacrifi cing the R&R: What predictions do you ing. and providing a friendly, profession- customer service experience. have — for your company, your in- • Mold remediation and build back. al team at the ready 24/7/365. Finally, partnering with us dustry or both — in 2020? • Flood remediation. We treat every service with a means never worrying about man- • Fire and smoke restoration. high sense of urgency, proactive aged maintenance or emergency DiTaranto: Our industry, and • Biohazard cleanup. communication (and competitive/ services. We handle all of it — from SMI | DRS, will increasingly use • Natural disaster preparation leveraged pricing), allowing all of the day to day to the extreme situa- technology to automate repeat pro- (sandbagging and boardups). our customers ease of manage- tions that sometimes arise. cedures (e.g., service transactions, ment from both a customer service billing, payments, scheduling and SMI’s nationwide core trades are: standpoint as well as invoicing. We R&R: How many retail/restaurant QC communication, custom portal) • Window care. take an enormous amount of pride clients do you have, and is that sec- and increase the use of AI equip- • Powerwashing (patios, entrances in taking our customer’s issue and tor growing for you? ment and tools to perform services. and exits). providing a solution, no matter how For our business specifi cally, we • High dusting. big or small. DiTaranto: We started with and strongly believe in the value of hu- • Floor care. still predominantly service retail cli- man interaction whether on job • Handyman services. R&R: What kind of feedback do you ents, now over 75+ companies; how- sites, in offi ce and/or in meeting • For restaurants, complete FoH receive from clients? ever, with the changing environ- with our third parties. We antici- and BoH cleaning. ment of brick and mortar we have pate and support an effort towards DiTaranto: We have been fortu- expanded our nationwide reach to a more social entrepreneurial aware- R&R: In what regions of the coun- nate not only to grow our business variety of industries (i.e., fast-casu- ness and action. SMI and DRS are try do you conduct most of your but retain all of our clients through- al dining, healthcare, fi nance, den- actively involved in clean water ini- business, or are you nationwide? out various economic cycles and tistry and grocery chains). We cur- tiatives internationally, nationally RFPs in a competitive, fast-paced rently service several regional and and locally. 

26  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com Perfecting the Balance of Management | Maintenance | Recovery

Mold, Bacteria, Window Care Asbestos Testing

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smi247.com | 800-508-5884 | SIXTH ANNUAL FEBRUARY 11-12 | JW MARRIOTT L.A. LIVE ENTERTAINMENT EXPERIENCE EVOLUTION PRODUCED BY SHOPPING CENTER BUSINESS & INTERFACE CONFERENCE GROUP, A DIVISION OF FRANCE MEDIA The event designed to discover new ideas and build the retail environment of the future!

» Today’s retail environment has to incorporate entertainment, customer engagement and consumer participation to succeed.

» Entertainment Experience Evolution brings together leading creative minds, executives from new retail, dining and entertainment concepts and developers to share ideas, collaborate and learn what works and what doesn’t work. Agenda at a glance

Tuesday, February 11 8:40-9:30 am - How the Social Engagement Experience is Driving Success for Some of the Best Emerging Leisure Entertainment Noon-1:30 pm - Registration and Networking Concepts in America

1:40-2:25 pm - Day 1 Keynote Session: Changing the Landscape and 9:30-10:30 am - Day 2 Keynote Session: Embracing Today’s Experience Culture of Out-of-home Entertainment Economy

2:25-3:25 pm - A New Lease on Life: Rethinking the Relationships 10:45-11:45 am - Understanding the Economics of Entertainment-based Between Retail Venues, Operators and Attractions Retail

3:45-4:30 pm - Building Excitement: How Smart Brands are Utilizing 11:45 am-12:45 pm - Chef-driven vs. Concept-driven Restaurants: Where Retail Space To Showcase Experiences Is the Industry Headed and Why?

4:30-5:30 pm - Curating Convergence: The Blurring of Live-Work-Play 1:30-2:15 pm - Day 2 Keynote Session: How Technology and Artificial Intelligence Are Disrupting Guest Experience 5:30-7:00 pm - Welcome Reception 2:30-3:30 pm - New Location-based Entertainment Concepts Discuss Wednesday, February 12 Economic Viability, Strategy and Integration into Retail Environments

7:15-8:25 am - Breakfast Networking Roundtables 3:45-5:00 pm - Film, Food, Fun: The Fastest Growing Segment of the Theatre Industry

Platinum SPONSORs

Gold SPONSORs

www.interfaceconferencegroup.com CONFIRMED SPEAKERS (as of december 19)

STEVE ZHAO XAVIER LOPEZ COREY REDMOND JEFF RUBIN YAROMIR STEINER JOHN GOODMAN DIANE CULLINAN CEO & Founder CEO & Founder Senior Executive Founder & Chief Founder, CEO Chief Executive Officer OBERHELMAN Sandbox VR KidZania Vice President Gummy Bear Steiner + Associates Candytopia Founding Partner Kingsmen Xperience IT’SUGAR Cullinan Properties

STEVEN LEVIN ANDREW DARROW TOM WOODRUFF, JR. GEORGE CHEN TIM RUSE DAN SIMONS BRAD ZEITLIN Founder & CEO Entertainment Co-Creative Director Founder/Chairman & CEO Co-Owner Founder Centennial Real Estate Strategist & Advisor Amalgamated Dynamics Executive Chef Zero Latency Farmers Restaurant Group The Hub Company Darrow Consulting Corp. China Live

GREG LOMBARDO LEIB DODELL CHRISTIAN DIECKMANN GREG SILVERS BRIAN SCHULTZ TOM GILMORE LESLIE LUNDIN Head of Experiences Managing Partner Head of Strategy President & CEO Owner/Founder Chief Strategy Officer, Managing Partner Netflix Bar K Cedar Fair Entertainment EPR Properties Studio Movie Grill Retail Solutions LBG Real Estate Madison Marquette Companies

TIM LEAGUE ADAM DUCKER JULIE BRINKERHOFF- SCOTT POLLACK MARCOS SHAMOSH JOSEPH PINE JOYCE STORM Founder & CEO Senior Managing Director JACOBS Principal VP of Business Co-Founder President Alamo Drafthouse RCLCO President, CFO ArrowStreet Architecture Development Strategic Horizons Storm Partners Lifescapes International & Design GICSA

STEVE GRAHAM IRA MITCHELL HOWARD SAMUELS PHIL COLICCHIO SARAH MARSH RANDY WHITE TOM COLICCHIO Principal President President Specialty F&B, Customer Experience CEO Chef & Owner Stellar Development IJM Enterprises Samuels & Company Entertainment Consultant Exec. in Entertainment White Hutchinson Leisure Crafted Hospitality Cushman & Wakefield Electronic Theatre & Learning Group

JOHN PLEW GARY LEWIS LUIS OLLOQUI BENJAMIN CALLEJA MARK WINTER JEFFREY BERKES PAUL DERGARABEDIAN CEG/Founder President CEO CEO Chairman & CEO President Senior Media Analyst Concept Entertainment/ Gary Lewis + Associates Cinepolis USA Livit Design Glice USA Federal Realty ComScore Thirsty Lion Gastropub Investment Trust

ROLANDO RODRIGUEZ STEVE TROWBRIDGE MATTHEW FOCHT LEW KORNBERG LANNÉ BENNETT JASON BOSO STEVE ZHAO CEO & President CEO & Founder CEO EVP/Retail Tenant VP of New Business Founder/Owner/Chef CEO & Founder Marcus Theatres/ Rhetroactive & Emerging Concepts/ Advisory Services Development Brain Storm Shelter Sandbox VR Movie Tavern Farbound EMERGING JLL Samuels & Company Restaurants

ALAN CICHON JEFF VAN DELDEN JOE VRANKIN President, US Operations Owner/Founder Chief Executive Officer Social Entertainment Union Venture Group Puttshack Ventures signature vendor spotlight: waste management INTERVIEW WITH CARMINE J. ESPOSITO

President & Managing Member, National Waste Associates National Waste Associates

R&R: Where are you based, and as Canada and Puerto Rico. with our clients’ upper management. others. We are experienced in work- how long has the company been in ing with both large and small retail business? R&R: What makes your company’s R&R: What kind of feedback do you chains. “signature service” stand out? receive from clients? Carmine J. Esposito: National R&R: Many traditional retailers, Waste Associates was founded in Esposito: NWA is not your typi- Esposito: We recently conducted in particular, are downsizing their 1997 and is now headquartered in cal waste removal company. We are our annual client survey in which portfolios. Overall, restaurant/hospi- Glastonbury, Connecticut. However, a managed services company that our customers rated their overall tality is growing. What other trends it all started back in the days of my handles all of the waste and recy- satisfaction with NWA 4.5 stars out are you seeing? What is your advice great-grandfather who was collect- cling vendors at our customers’ loca- of 5. We are very proud of this rating for FMs? ing trash in New York with a horse tions (from soup to nuts) as well as and work hard to maintain that level and buggy. I am the fourth genera- serving as a single point of contact of satisfaction. During our quarterly Esposito: We see a high level of tion of my family who have been in for each of our clients’ locations and a review sessions, the majority of our M&A in the restaurant arena. After the waste disposal business. whole bunch of support in between. customers tell us they are extremely that, the biggest trend we are see- Our mission is to see how much happy that we ‘have their backs’ and ing is in recycling legislation and R&R: How long have you been in we can save our customers from ‘keep them out of the kitchen.’ They how that impacts these segments the industry and with the company? what they are currently paying and, are always very complimentary and from operational and cost perspec- equally as important, how to control they appreciate how our teams work tives. Composting and dual-stream Esposito: It is a bit hard to say — their costs thereafter. Unlike other on their behalf. recycling are becoming large move- I was raised in the business from a companies, we don’t ‘set it and forget ments; many cities are adopting young boy going to work with my it,’ nor do we have a set price list. We R&R: Why should owner/opera- regulations that not only affect the father on weekends, then progressed go out and survey each locale to get tors choose your company to be their back-of-house operations but front- to doing almost every job in our com- the lowest possible rate in each and next vendor partner? of-house as well. California, espe- panies, and then I went full time 31 every market from reliable vendors. cially, is on target for 2020 with hefty years ago. Along the way, we founded But our savings model doesn’t stop Esposito: Candidly, we treat our requirements that will be a chal- NWA where I have been for 22 years. there — that is just the start. Over clients’ waste removal costs as if lenge for many retail and restaurant the life of the contract we continu- they were being paid out of our own facilities. Vermont is another state R&R: What trades/services do you ally survey each location to make pockets. We believe in what we can that has recently passed similar re- offer retailers and restaurants? sure they are right-sized and that do, and we work very hard at it re- strictive laws. their containers are getting picked gardless of the size of the client. We Our advice to FMs is to make sure Esposito: In addition to waste and up when full and only as frequently care about every client, work meticu- they are partnering with a waste recycling, NWA offers full-service as needed, especially as our client’s lously to maintain high service levels management company that is on top management of the waste stream business level changes. Additionally, and are responsive to clients’ needs. of changing regulations. The conse- and related services: waste stream our team audits every single invoice Our mission is to contain and reduce quences for non-compliance can cost auditing, zero waste services, servic- to make sure the haulers are adher- costs. This approach always puts hundreds of thousands of dollars. ing of peak season and temporary ing to our contracted prices, and we our customers fi rst, which, in turn, solutions, renovation/remodeling only accept increases or added fees results in lasting partnerships. We R&R: What predictions do you have roll-off service, portable toilet ser- that are within our strict guidelines. aim to take the burden of managing — for your company, your industry vice, storage box rentals, grease trap I can’t stress enough the importance waste and recycling off clients’ shoul- or both — in 2020? cleaning, yellow grease reclamation of this as it takes a lot of resources ders — and they resoundingly tell us service, hood cleaning, etc. We also to effectively manage. On the other how much they appreciate that. Esposito: Our outlook for 2020 is monitor recycling legislation, some- side, our dedicated account manag- extremely positive; however, there thing our competitors don’t usually ers get to closely know the locations R&R: How many retail/restaurant will be more challenges than ever cover. We ensure both the front- and and their nuances and work with clients do you have, and is that sec- as the world becomes more com- back-of-house are in compliance at each location. We also have a Zero tor growing for you? plicated and more demanding. We all times with all federal, state and Waste certifi ed compliance expert think that plays to our strengths. As local recycling regulations. who helps clients reduce their waste, Esposito: The restaurant and retail the retail and restaurant geographi- keeps up to date with the constantly verticals represent about 33% of our cal markets grow and change, NWA R&R: In what regions of the coun- changing recycling legislation, and customer base, and it is growing for plans to be a step ahead. We plan to try do you conduct most of your busi- ensures all locations, no matter us. We recently signed a large restau- fi nd innovative and more effi cient ness, or are you nationwide? where, are in compliance. Finally, we rant chain based in Denver. We cur- solutions to the shifting needs of our have our executive team that hosts rently service numerous companies clients across all market segments, Esposito: We cover all the U.S. in- quarterly meetings with our clients who are in the top 50 for franchisees and provide better means in which cluding Alaska and Hawaii as well as well as an annual business review and are in negotiations with several we can affect their bottom line. 

30  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com COMPLIANCE

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General Manager, HaVACo HaVACo

R&R: Where are you based and of the grille and/or diffuser in sec- to the industry. A true testament R&R: Many traditional retail- how long has the company been in onds for complete and effi cient of positive customer feedback is ers, in particular, are downsizing business? maintenance and servicing. Our that we continually receive inqui- their portfolios. Overall, restau- superior quality plastic products ries from retailers and restaurants rant/hospitality is growing. What Branden J. Kaczay: HaVACo is will never rust, corrode, discolor or that have been directed to us from other trends are you seeing in the based in Erie, Pennsylvania, and fade. HaVACo products will last a one of their competitors and/or industry? What is your advice for was established 7 years ago as an lifetime. peers that have been utilizing our FM vendors reacting to this shift- addition to the business portfolio products. ing climate? for a family owned (The Prischak R&R: In what regions of the coun- Family) plastic injection molding try do you conduct most of your R&R: Why should owner/opera- Kaczay: There also continues to network of companies, who are business, or are you nationwide? tors choose your company to be be an intensifi ed focus on facility considered experts in the plastic their next vendor partner? appearance and presentation for injection molding business since Kaczay: We enjoy partnerships the overall customer “experience,” 1956. with clients across the nation, Kaczay: We introduced these prod- and that “experience” is much since our products offer solutions ucts specifi cally for owner/opera- more than the food served or the R&R: What is your title and how products on a shelf. The “experi- long have you been with the com- ence” includes the feelings, both pany? conscious and subconscious, that a customer gets when choosing a Kaczay: I have been the general specifi c retailer/restaurant. manager of HaVACo for the past My advice to FM vendors is to 5 years, and I have worked for the be proactive instead of reactive Prischak family-owned business- when determining the product es for the past 18 years. In fact, I offering that addresses the true am in the process of transitioning modern-day needs of the clients. over to one of the Prischak family’s to standard concerns that clients tors in all facility industries to ad- In today’s shifting climate, a reac- other new business ventures, and experience in each and every sin- dress their everyday needs. Other tion is often considered to be a late Jerry Dill is taking over as general gle region. Cleanability concerns products that have been around for response. manager of HaVACo moving for- and appearance concerns are uni- decades simply distribute air into ward. Jerry came to HaVACo at the versal. We do very well in coastal a facility with no other features/ R&R: What predictions do you beginning of December and brings areas, because HaVACo 2’ X 2’s benefi ts. HaVACo products take have — for your company, your in- with him a wealth of experience in are less conductive than metal and into account air distribution needs, dustry or both — in 2020? manufacturing, product develop- aluminum, which means that they cleanibility needs, durability needs ment and client relationships. I am are far more resistant to sweating and more. We work very hard to Kaczay: I am very optimistic for confi dent that Jerry will do great and condensation buildup. offer great products and great cus- continued growth for both the as general manager of HaVACo. R&R: What makes your compa- tomer service — which are equally industry overall, as well as how ny’s “signature service” stand out important to our clients. HaVACo fi ts into that positive R&R: What trades/services do you in the industry? industry growth. Retailers and offer retailers and restaurants? R&R: How many retail/restaurant restaurants have done a tremen- Kaczay: Our one-of-a-kind de- clients do you have, and is that sec- dous job of evolving their facil- Kaczay: We offer expertly manu- signs and Quick Connect features tor growing for you? Would you like ity appearance while at the same factured, superior quality plastic have no equals in the industry and to name any of your clients? working with their FM managers air distribution products (such as uniquely address the true needs of to gain access to some of the in- 2’ X 2’ lay-in diffusers and grilles) clients that continue to devote pre- Kaczay: We work with over 100 dustry’s latest and greatest prod- that are truly innovative. HaVACo cious time and resources to facility retail/restaurant client locations ucts. As retailers/restaurants con- has revolutionized the ease of in- appearance and regular up-keep. across the country, and this sector tinue to learn about the features/ stall, durability, reliability and continues to grow for us on a week- benefi ts that HaVACo offers for cleanability of air distribution R&R: What kind of feedback do ly basis. Clients include Taco Bell, enhancing their customer experi- products through unique and in- you receive from clients? Red Lobster, Outback Steakhouse, ence and simplifying the main- novative designs and manufac- Starbucks, Bojangles’, McDonald’s, tenance process in regards to air turing. We offer patent pending Kaczay: The feedback from clients Burger King, Arby’s, Pizza Hut, distribution products, HaVACo Quick Connect designs, which al- has been extremely positive as we Domino’s, Taco Cabana and Fire- will be right there to meet their low for fast and simple removal continue to introduce our products house Subs, just to name a few. needs! 

32  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com

signature vendor spotlight: construction services INTERVIEW WITH ROBERT BLAKE-WARD

Principal / Owner, Powerhouse Powerhouse

R&R: Where are you based and how long has Powerhouse been in business?

Robert Blake-Ward: Our headquarters is in Crowley, Texas, about 30 minutes south of Fort Worth. Powerhouse was founded in 2004.

R&R: What is your title and how long have you been with the company?

Blake-Ward: I am a principal/ owner of Powerhouse and have in the fi eld. Our people drive the These are partnerships that both their brand offerings and been so since 2011. results with great training and have allowed us to have con- how they deliver it, blending the accountability for their proj- stant, national coverage for all ordering/pickup experience to R&R: What trades/services do ect’s success — customer-centric our clients’ needs. serve different customer needs. you offer retailers and restau- teams who create a great project Operators need to execute these rants? result. R&R: How many retail/restau- programs faster than ever and rant clients do you have, and with fewer resources to manage Blake-Ward: Powerhouse spe- R&R: What kind of feedback do is that sector growing for you? — they lean on partners to help cializes in construction services you receive from clients? Would you like to name any of manage more of the communica- (remodels and refresh projects), your clients? tion and planning of their proj- facility maintenance (scheduled Blake-Ward: We aim to make ects. and reactive services, integrat- every client a “Raving Fan of Blake-Ward: We have more ed program management, inte- Powerhouse.” We often get com- than 80 distinct customers of R&R: What is your advice for rior and exterior) and custom- plimented on our sense of ur- various types and sizes. Retail FM vendors reacting to this ized rollouts (high volume, high gency, which is a key ingredient and restaurant are just two of shifting climate? velocity, high impact projects in our customer service and suc- the eight industries Powerhouse across thousands of locations na- cess. When a client calls with an focuses on and where we per- Blake-Ward: Partner with your tionwide). issue, our people react quickly form the majority of our work. suppliers; you’ll get more value and effi ciently. When we get a Retail clients are what started in return. Don’t be afraid to try a R&R: In what regions of the work order, a Powerhouse em- Powerhouse, and we’ve main- new approach you haven’t done country do you conduct most of ployee answers the phone and is tained many of those initial cli- before. your business, or are you nation- dedicated to getting someone out ents throughout Powerhouse’s wide? to location within the business lifetime. As the industry itself is R&R: What predictions do you hours. constantly changing and grow- have — for your company, your Blake-Ward: We work in all 50 ing, so does Powerhouse and the industry or both — in 2020? U.S. states. Although based in R&R: Why should owner/opera- opportunities we are given. Texas, our work takes us all over tors choose your company to be Blake-Ward: Continued growth, the map. their next vendor partner? R&R: Many traditional retail- continued opportunities and con- ers, in particular, are downsiz- tinued challenges, for everyone R&R: What makes your com- Blake-Ward: We have the peo- ing their portfolios. Overall, res- in our industry.  pany’s “signature service” stand ple, process and technology, as taurant/hospitality is growing. out in the industry? mentioned earlier, but we also What other trends are you see- have the resources. We pride ing in the industry? Blake-Ward: We spend a great ourselves not only on our client deal of time on our core: people, relationships, but also on our Blake-Ward: We continue to process and technology. Our In- Powerhouse Partner relation- see a hyper-competitive market fi nity platform allows for real- ships — relationships with our where operators need to differ- time updates as work progresses key vendors across the country. entiate — they are innovating

34  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com PEOPLE. PROCESS. TECHNOLOGY. IT TAKES MORE THAN TOOLS IN A TOOLBOX TO GET THE JOB DONE.

CONSTRUCTION • FACILITY MAINTENANCE • NATIONWIDE ROLLOUTS NEED A JOB WELL DONE? ANY OF YOUR PROJECTS CAN BE CUSTOMIZED INTO A COST-EFFECTIVE, TOTAL SOLUTION PROGRAM POWERHOUSENOW.COM | 817.297.8575 THAT POWERHOUSE WILL MANUFACTURE AND EXECUTE TO MAXIMIZE YOUR BRAND AWARENESS. [email protected] signature vendor spotlight: painting INTERVIEW WITH JOHN FAIRCLOUGH

President, The Resicom Group The Resicom Group

R&R: Where are you based and • Conversions and Renovations a company we can be proud of. It industry? What is your advice for how long has the company been in Less Than $150,000: These proj- means a lot to us to be a trusted FM vendors reacting to this shift- business? ects are often too big for traditional partner. We understand if a coming climate? maintenance companies and too pany is not better, faster and/or John Fairclough: Our headquar- small for typical general contrac- cheaper, it really isn’t an option, Fairclough: The consumer’s ters is in suburban Chicago in the tors. so we work hard on being a viable needs are growing at a very fast city of Romeoville, Illinois. We have option. Our goal is to be a key and rate, so facilities teams need to satellite offi ces across the U.S., and R&R: In what regions of the coun- strategic partner for all clients — be able to respond to these ever- we’ve been in business over 20 try do you conduct most of your they matter to us and we matter to changing needs. With this, ven- years. business, or are you nationwide? them. dors who are versatile, nimble and can roll with the punches quickly R&R: What is your title and how Fairclough: We complete projects R&R: How many retail/restau- are in high demand. long have you been with the com- in all 50 states and all provinces in rant clients do you have, and pany? Canada. is that sector growing for you? R&R: What predictions do you Would you like to name any of have — for your company, your in- Fairclough: President. I founded R&R: What makes your compa- your clients? dustry or both — in 2020? the company and spend most of ny’s “signature service” stand out my time looking for ways to make in the industry? Fairclough: Our clients are some Fairclough: Some of the longtime it easier for people to be successful. of the world’s most recognizable industry companies will close and Fairclough: Optimization. We retailers and restaurants. the ones laser focused on taking R&R: What trades/services do you take an ordinary visit and super- care of business using data, beta offer retailers and restaurants? charge it. Whether it’s bundling R&R: Many traditional retail- tests and ongoing prototyping will services together, combining un- ers, in particular, are downsizing thrive. As for us, we will continue Fairclough: We provide construc- related trades, creating/executing their portfolios. Overall, restau- to grow, especially with chains tion and facilities services to retail- checklists for common items and/ rant/hospitality is growing. What who make the in-store or in-din- ers and restaurants throughout or capturing information for other other trends are you seeing in the ing experience a top priority.  the U.S. and Canada. projects, we drive value through these and so much more. Another • Repair + Maintenance: W e fi x item is the way we process data — things that break or don’t look or driving down unnecessary costs by function the way you want them. paying attention to items that are We make this more effective otherwise overlooked. through smart minimums coupled with good oversight and a dynamic R&R: What kind of feedback do list of fi xed fee items. you receive from clients?

• Special Projects: Rollouts, Re- Fairclough: Most of our clients freshes + Repaints. We are really have a scorecarding system that good at organizing repeating proj- provides ongoing performance ects well and training the team to feedback. In addition, there is the be successful. We literally do thou- subjective side, where we ask for sands of these a year. Our clients their thoughts on our performance love our project tracking/updates through an ongoing monthly dis- and how they are organized and cussion, and ﬁ nally the feedback actionable. that comes from the growth of the relationship. • Program Work: An ongoing in- spection and standard scope visit R&R: Why should owner/opera- can become a powerful part of tors choose your company to be maintaining your locations. We’d their next vendor partner? like to learn more about what you are currently doing and then share Fairclough: Our team is a special some recommendations. group of people all trying to build

36  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com Savings Guaranteed Optimizing R&M Spending

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630.257.9201 Rollouts & Refreshes www.resicomonline.com Retrofits & Conversions Store Closings Relocations Pop-Up Locations signature vendor spotlight: signage INTERVIEW WITH SHANE SOMMER

National Sales Manager, Federal Heath Maintenance Group Federal Heath

R&R: Where are you based and in the country and self-perform in ing customers have been with us Sommer: In retail, brick-and-mor- how long has the company been in several areas including the states of for over 10 years and longer. That tar stores are seeing the dramatic business? Florida and Texas. speaks volumes about the level of shift in how people are choosing to service we provide. buy their products. For restaurants, Shane Sommer: Our headquar- R&R: What makes your company’s I see convenience and delivery ters is in Euless, Texas, and we “signature service” stand out in the R&R: Why should owner/operators channels being the biggest trends. have 22 offi ces nationwide includ- industry? choose your company to be their It wouldn’t surprise me to see the ing six manufacturing facilities. next vendor partner? use of drones and robots becoming Federal Heath has a long and rich Sommer: Effective communica- commonplace in the near future. history that began in 1901 when we tion is what sets us apart from our Sommer: The vast majority of our Consumers are putting more pioneered the electric sign industry. competition. Without question, the service calls are completed on the value on the actual experience and Today, we remain one of the oldest concierge-style service we provide fi rst trip because our trucks are convenience associated with their and largest sign and visual commu- is the best in our industry. Our fully stocked with the necessary purchases. As online shopping con- nications companies in the U.S. customer service representatives, parts. Our operations manager, tinues to grow, and social media based in our Daytona and Houston Mike Folk, has been with the com- continues to infl uence customer R&R: What is your title, and how call centers, have an average tenure pany for more than 30 years. One decisions, restaurants and retail- long have you been with the com- with this company of over 20 years. of his primary responsibilities is to ers will need to stay on top of their pany? That’s a ton of experience. Each make sure all of our technicians are brand image and make sure they new customer is matched up with continually educated on the latest provide both positive and memora- Sommer: I am currently the na- a dedicated CSR team that handles diagnostic techniques and safety ble experiences for their customers. tional sales manager for the main- all incoming orders from cradle to procedures. This training helps our Technology is driving change, so tenance group at Federal Heath. grave. The main CSR is the single technicians save time and money as owner/operators, FM managers and I’ve been with the company for a point of contact who thoroughly they diagnose and repair the prob- vendors alike will all need to have little over 18 years. understands the needs of each cus- lems quickly and in the most cost- the ability to adapt quickly if they tomer, providing status updates effective manner. Most operators want to keep up. R&R: What trades/services do you and open lines of communication and facility managers have come to offer retailers and restaurants? throughout the entire process. We learn that a low hourly rate doesn’t R&R: What predictions do you also schedule periodic performance always equate to the lowest total have — for your company, your in- Sommer: The Federal Heath review sessions and face-to-face cost for service provided. Hourly dustry or both — in 2020? Maintenance Group provides re- meetings so each customer knows rates mean nothing if the job takes pair and maintenance services for his or her CSR personally. longer to complete. Sommer: I vividly recall the many all types of illuminated signage and challenges and pricing obstacles exterior lighting fi xtures. We also R&R: What kind of feedback do you R&R: How many retail/restaurant we experienced when LEDs were help our customers save money receive from clients? clients do you have, and is that sec- fi rst introduced to the sign indus- by providing energy-saving LED tor growing for you? Would you like try back in the ‘90s. Going forward, conversions for illuminated signs, Sommer: We continually track our to name any of your clients? I predict the industry will continue parking lot pole lighting and exteri- performance and ask our custom- to see the use of new technologies, or lighting systems. Federal Heath ers for feedback. We hear comments Sommer: The majority of our cli- enhanced LED products and digital Visual Communications provides a such as: Great response times, com- ents have been loyal customers for signage. wide variety of trades and services petitive pricing, excellent service, many years. We service numer- Our printed graphics group has including custom signage, general communication that far exceeded ous national and regional clients some exciting new products they’re contracting, re-imaging/remodel- their expectations, and highly and have experienced growth in using in the interior décor space, ing services, interior graphics and trained, friendly and effi cient staff. both the retail and restaurant seg- and our sign group is constantly décor, and digital signage for en- What we tend to hear most from our ments. I won’t list them all, but we looking for the newest, innovative hanced retail engagement. long term customers is how easy we work with a wide range of retailers products to help our present and fu- are to work with. Comments such (Academy Sports, Target) and res- ture customers stay ahead as they R&R: In what regions of the coun- are these are confi rmation that taurant chains (Brinker, Whata- grow their own brands. try do you conduct most of your we’re doing the right things and burger, Texas Roadhouse). On the manufacturing side, some business, or are you nationwide? making our customers happy. If we concerns exist over labor shortages. ever hear otherwise, immediate ac- R&R: Many traditional retailers, There aren’t as many younger peo- Sommer: We provide nationwide tion is taken to remedy any issues in particular, are downsizing their ple learning these specifi c skills and coverage for numerous national or concerns. Again, it all goes back portfolios. Overall, restaurant/ trades. I believe this to be a concern and regional organizations. We to having open communication with hospitality is growing. What other not only in the sign industry, but for operate the most comprehensive our customers. We take a lot of pride trends are you seeing? What is your all manufacturing jobs across the network of sign service technicians in the fact that many of our exist- advice for FM vendors? board. 

38  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com

signature vendor spotlight: janitorial INTERVIEW WITH DENNIS O’BRIEN

CEO / Owner, Cleaning Services Group, Inc. (CSG) CSG: Cleaning Services Group, Inc.

CSG’s headquarters in Danvers, cleaner, more sanitary and, in the rants clients do you have, and your data. Look at your frequen- Massachusetts. end, much cheaper than cloth tow- is that sector growing for you? cies vs. real need. Use the proper els. More importantly, the board of Would you like to name any of tools such as invisible ink, color health prefers them. Oh, and don’t your clients? coded fl oor plans, detail schedules let the container steer you away: and, as always, be sure to address for your fi ner establishments we O’Brien: We service approximate- any issues within 24 hours. can place the roll of wipes in a ly 1,200 sites, and we are growing. sleeker, more sophisticated dis- R&R: What predictions do you penser. R&R: Many traditional retail- have — for your company, your in- R&R: Where are you based, and ers, in particular, are downsizing dustry or both — in 2020? how long has the company been in R&R: In what regions of the coun- their portfolios. Overall, restau- business? try do you conduct most of your rant/hospitality is growing. What O’Brien: We predict that custom- business, or are you nationwide? other trends are you seeing in the ers will come to us because we are Dennis O’Brien: Danvers, Mas- industry? What is your advice for a data-driven company provid- sachusetts. We’ve been in business O’Brien: We are a national com- FM vendors reacting to this shifting data-backed results. Others 28 years. pany with a heavy focus in the ing climate? might refer to it as technology, but Northeast, Southeast, Mid-Atlan- the technology is collecting data R&R: What is your title, and how tic and Southwest. O’Brien: We are seeing 2% to 3% and combining it with equipment, long have you been with the com- closing, and revamping services tools and training that will result pany? R&R: What makes your compa- are all over the board. Due to train higher productivity. ny’s “signature service” stand out ditional retailers downsizing, dis- I predict we will double in size O’Brien: I am the CEO and own- in the industry? tribution centers and warehouses as we continue to expand our foot- er. I’ve spent 28 years as owner of are on the rise and we are very print in the restaurant and retail CSG, and 40 years total in the in- O’Brien: Our proprietary soft- comfortable in that market. We space as well as add additional dustry. ware program CAPs is unique in pride ourselves on our data and Class A offi ce buildings and distri- that it focuses on the needs of each our ability to provide the highest bution centers to our portfolio.  R&R: What trades/services do you individual account. Our audits are level of quality control in the in- offer retailers and restaurants? detailed and customized to be sure dustry. For more information or to receive a nothing is overlooked, resulting in My advice for other FM vendors proposal, please contact: O’Brien: Janitorial services as Lauren K. Grant our signature service. is to constantly communicate with VP of Business Development well as snow cleanup, pest control, the customer and take a look at (978) 750-8900 • [email protected] window washing, fl oor care, con- R&R: What kind of feedback do crete polishing and stain remedia- you receive from clients? tion. We also offer antibacterial O’Brien: Our customers have wipes for use in stores, malls and very high standards, and they will restaurants. Table wipes for res- tell you we consistently meet their taurants [see photo] are quicker, expectations and often go beyond. Communication is key and that’s our Number 1 priority.

R&R: Why should owner/operators choose your company to be their next vendor partner?

O’Brien: Because we hold ourselves accountable, and we stand behind our work. We also provide results backed by data, and our pricing is usually within our customer’s budget. One example of CSG’s work is this polished R&R: How many retail/restau- concrete ﬂ oor at a grocery store.

40  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com WHAT MAKES CSG DIFFERENT?

We believe our core difference can be summed up with one word: ACCOUNTABILITY

Our proprietary CAP™ software holds us accountable!

The CSG Auditing Platform (CAP™) is the proprietary tool we use to define the results we hold our people accountable to deliver. It’s the only software in the industry that combines scheduling, internal audits, 3rd party audits, and reporting on KPI metrics.

Are you really getting what you’re paying for with your current cleaning service?

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Cleaning Services Group | [email protected] | 800-683-6572 signature vendor spotlight: paving & parking lots INTERVIEW WITH JARON SRAIN

Director of National Sales Rose Paving, LLC

Rose Paving

ing ways to keep the customer more R&R: Where are you based and involved and updated throughout how long has the company been in the project. business? A successful project is about the details. Customers want to feel con- Jaron Srain: Our corporate offi ce fi dent that vendors are taking care is located in Bridgeview, Illinois. of their customer, as well as them. Rose Paving, LLC has been in business for 45 years. R&R: Why should owner/operators choose your company to be their R&R: What is your title and how next vendor partner? long have you been with the company? Srain: Project Management: Proj- ect managers are assigned to each Srain: Director of National Sales; job and are diligent with schedul- 12 years. ing, traffi c fl ow, accommodating patrons and, most importantly, com- R&R: What trades/services do you munication. Rose Paving services offer retailers and restaurants? businesses nationwide in the U.S. and Canada with industry-leading and/or maintenance have changed, viding to their buyers, tenants, etc. Srain: service in parking lot maintenance but parking lots are not something Our advice to customers is be • Parking Lot Maintenance and management. they can completely ignore. The strategic about where you are • Portfolio Management Truly National: Anyone can call parking lot is often looked at as the spending your budget. More than • Structural Repair themselves a national provider. fi rst impression they provide to a ever, we are helping our customers • Design/Build However, the ability to handle the customer. with their parking lots by identify- entire country does not happen ing needs through taking inventory, R&R: In what regions of the coun- overnight. For 45 years, Rose Pav- R&R: Many traditional retailers prioritizing concerns and executing try do you conduct most of your ing has been building a recognized are downsizing their portfolios. the right repairs, at the right time, business, or are you nationwide? brand name around consistency Overall, restaurant/hospitality is to not overspend. and quality through strategic re- growing. What other trends are Our best customers and part- Srain: United States and Canada. gional offi ces and preferred part- you seeing in the industry? What is ners share their investment and nerships. your advice for FM vendors react- holding strategies, which allows R&R: What makes your company’s ing to this shifting climate? us to build a customized repair or “signature service” stand out in the R&R: How many retail/restaurant maintenance plan where everyone industry? clients do you have, and is that sec- Srain: Unquestionably, there are a wins. tor growing for you? lot of industries going through con- Srain: National coverage with lo- solidation right now. We have seen R&R: What predictions do you cal knowledge. Clients can expect Srain: Our retail/restaurant cli- our customers focus more on the have — for your company, your in- a single point of contact, customer- ents have been steadily increasing. “customer experience” they are pro- dustry or both — in 2020? fi rst mindset and a streamlined Many of their approaches to capital process. Srain: As Rose Paving strategizes for 2020, we are constantly striving R&R: What kind of feedback do to streamline internal processes, you receive from clients? acquire resources in key, local markets, and bring on the right part- Srain: Clients appreciate our ex- ners to help us better service our pertise and true national reach. customers across the United States With local offi ces spread out across and Canada. the country, they feel more confi - Technology is and will continue dent in working with a true paving to be a key driver of change in our partner. industry. Having more and better Clients love communication: be- data will help our entire industry fore, during and after a project or be better partners to all of our cli- program. We are always strategiz- ents. 

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RP-Ad-RnR-resize-10-375x13-25.indd 1 12/17/19 2:57 PM signature vendor spotlight: rooﬁ ng INTERVIEW WITH MARYELLA PEGNATO

President / Co-Founder Pegnato Roof Intelligence Network Pegnato Roof Intelligence Network

R&R: Where are you based and gard to roof/asset performance. taurant and grocery sector. Some the trends and focus their busi- how long has the company been Our clients say, “Wow,” when it example of our clients by sector: ness development efforts to- in business? comes to our data analysis: “It wards those companies. Work helps me to be able to direct my • Shopping Centers: Phillips Ed- with the winners! Maryella Pegnato: Pegnato time, energy and money to the ison, Regency Centers Roof Intelligence Network serves most important property issues,” • Restaurants: Red Lobster, R&R: What predictions do you clients nationwide and is based they say. For the vice president Darden, Chipotle have — for your company, your in Marina del Rey, California. and executive vice president lev- • Grocery: Albertsons, Whole industry or both — in 2020? We have been in business for 10 el, it gives them the justiﬁ cation Foods years. to allocate budget dollars and • Retail: Staples, Gap Pegnato: We predict continued evidence of the results of their growth for Pegnato Roof Intelli- R&R: What is your title and how portfolio management initiative. R&R: Many traditional retail- gence Network. We have grown long have you been with the com- ers, in particular, are downsiz- 50% in each of the last 2 years. pany? R&R: Why should owner/opera- ing their portfolios. Overall, res- Our sales cycle is 6 to 9 months tors choose your company to be taurant/hospitality is growing. and we already have quite a few Pegnato: President/co-founder; their next vendor partner? What other trends are you see- substantial “irons in the ﬁ re” for 10 years 2020. For both Pegnato and the in- R&R: What trades/services do dustry, we predict an increase you offer retailers and restau- in use of data and analytics to rants? make decisions. Data-mining ca- pability has greatly contributed Pegnato: Roof portfolio manage- to our growth.  ment for the lowest total cost of ownership.

R&R: What makes your company’s “signature service” stand out in the industry?

Pegnato: Ability to mine data Pegnato: They should choose us ing in the industry? What is your and use our category expertise to because what is critical is that advice for FM vendors reacting help clients make informed, pro- they minimize leaks in their to this shifting climate? active decisions as it relates to stores but they need to do this managing the spend and activi- within their budgets. The PRIN Pegnato: Grocery-anchored ties on their roof portfolio. platform manages all roofi ng shopping centers are increasing transactions in a way that helps in value. The owners are invest- R&R: What kind of feedback do ensure quality at the appropri- ing more money into maintain- you receive from clients? ate cost which equals managing ing and upgrading them. for the lowest total cost of owner- The internet is not killing the Pegnato: We consistently hear ship. physical stores; what we see is that communication is critical that the companies that embrace for our clients in that they need R&R: How many retail/restau- multi channels can actually use know what is going on with the rant clients do you have, and the internet to drive traffi c into transactions on their properties. is that sector growing for you? the stores (for example, return- Our PRIN platform updates cli- Would you like to name any of ing an item purchased online ents automatically as the trans- your clients? in the store) and new stores are action works its way through its opening up to support internet lifecycle. Pegnato: We have approximate- transactions (e.g., Amazon loca- Clients are pleased to be able ly 50 national accounts. The tions). to get all things roofi ng taken shopping center owner/develop- FM vendors should watch to care of in one place. And to have ment section is growing but we see who the companies are that all the data captured with re- are also seeing growth in the res- are adapting and evolving with

44  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com Pegnato’s PRIN platform gives you control and helps you wrap your hands around your entire portfolio.

Pegnato controls use of network, quality of contractor work, project manages all services, coordinates warranties with manufacturers, data warehouses work performed and settles payment on all transactions. Facility managers have online access to all data for all roofs. No conflicts. 100% transparency.

With PRIN you have accurate and accessible data on your roofs. To manage roofs in your portfolio for maximum life and lowest Total Cost of Ownership, you need to know the current state of all your roofs: what materials they are made of; warranty status; and condition — good, fair, poor or bad. Whether you are addressing service requests, authorizing repair or proceeding with major replacement work, the key is data.

ROOF INSPECTIONS SERVICE/REPAIR PROJECT MANAGEMENT FOR MAJOR REPAIRS ROOF REPLACEMENTS

WWW.PEGNATO.COM 800-370-8976 rooﬁ ng BY ANTHONY VROSS

Co-Owner, Simon Rooﬁ ng Water DAMAGE Addressing ponding water on a heavily penetrated low slope roof.

systems can start showing their from ponding water may develop age in as few as 7 years — even and cause physical damage to sooner in ponding water situa- the membrane. tions. When it comes to restaurants IMPROVING DRAINAGE IS NOT and you combine grease from the THE ONLY REMEDY FOR roof vents with ponding water, the oxidation process on roof mem- PONDING WATER branes can be even more aggres- Fixing ponding water areas sive and caustic. isn’t always as easy as accelerat- Poor roof performance isn’t the ing your drainage. Some drainage only consequence of ponding wa- systems aren’t designed to handle ter. Ignoring ponding water can additional loads of water at a also lead to: given rate, so you may experience backups. Similarly, when taper- 1. Vegetation: Weeds, grasses, ing to existing drains you need to algae and other vegetation can ensure the drains are capable of begin to form and grow from ex- handling the water fl ow. cess moisture on the roof, which Others methods to improve can lead to debris that clogs roof drainage can be to add more drains, lower areas around the here are essentially two ways water leaves a roof: positive drains and causes further problems. drains or gutter area, and install saddles in between the drains. Tdrainage or evaporation. When neither can occur quickly On retail and restaurant roofs, 2. Insects: Water attracts insects, enough, the result is ponding water. plain and simple. Commonly it’s in particular, the options for rem- mosquitos, but depending on edying ponding water are often the part of the country it can be complicated because of the place- Ponding water is defi ned as and CLP™ being common ex- many other types of bugs. When ment and large volume of pen- any water remaining on a roof amples. They all have different these insects get inside the etrations on the roof: HVAC sys- 48 hours after a rain. Most com- performance characteristics, and building your issues and costs to tems, grease traps, vent stacks, monly occurring on low-slope they’re all susceptible to breaking exterminate them worsen. plumbing pipes and more. commercial roofs, ponding water down over time because of the na- When you’re dealing with fa- can result from poor building/roof ture of what they’re exposed to on 3. Birds: Ponding water is also cilities with multiple units, taper- design, poor drainage and pockets a day-to-day basis. going to attract birds, and likely ing isn’t always practical because forming on the roof after a build- It’s been reported that some accompanying the birds are unit can be expensive. Tapering in- ing or substrate settles. membranes deteriorate in normal wanted noise, excrement and de- volves adding 1/8-inch or 1/4-inch Retail and restaurant facility conditions at a rate of 1 to 1.5 mils bris. per foot tapered roof insulation managers know all too well the per year, so ponding water condi- to create slope that moves water importance of resolving ponding tions would result in the mem- 4. Discoloration: Ponding water toward new or existing drains. water issues. branes being compromised even can discolor a roof over time, Most of these buildings are built faster. Specifi cally, that means the particularly a white roof. This with very little slope in the roof- 5 WAYS PONDING WATER IS membrane will become brittle, can cause a roof’s performance to ing deck. DAMAGING TO A ROOF thin and lose its elasticity, which suffer and make any visible roof Most roofi ng systems are made causes the roof system to weaken less attractive. MATERIALS PLAY A ROLE IN of some form of polymer — TPO, and lose its waterproofi ng capa- ADDRESSING PONDING WATER EPDM, modifi ed bitumen, PVC bilities. Some single-ply roofi ng 5. Ice Damage: Ice formations More than likely, retail and res-

46  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com roofing

taurants have a roof with penetra- strengthen the membrane in 4. Color: The color of the mate- tion or re-roofing situation, that’s tions all over it. Water flow can be the presence of ponding water. It rial can make a difference. White an ideal time to address ponding obstructed because of these pene- also lessens the ability for water roofs are not great for ponding areas. Take a look when the roof trations, so you almost always ex- to penetrate the membrane. areas because they don’t hold is done and look at the ponding Retailperience & Restuarant ponding somewhere. Facility For Business: September Adsthe heat; rather, they reflect it. areas where you won’t be able to effective fixes, a greater empha- 3. Specific gravity: Everything is Retaining heat with a darker move water, and address them sis should be placed on planning relative to water in the chemi- colored roof, like gray, will help right there. ahead and using superior-rated cal world. Work with your roof- the ponding water evaporate roofing materials in the most vul- ing provider to choose materials, quicker. Even in warmer cli- Whether or not you have a roof nerable areas. particularly in ponding water mates where it’s more practical that ponds water, it’s prudent to Addressing ponding water sections of the roof, where its from a utilities cost savings per- perform twice-annual inspections. through materials includes: specific gravity is highest. This spective to specify a white roof, it Choose a trusted professional means the roofing material is can make sense to spot color the roofer to assess your roof’s condi- 1. Thickness: A membrane’s heavier than water. The heavier ponding areas gray. tion on a regular basis, perform thickness plays a role because the material compared to water, spot fixes, document issues and we know the polymer is going to the better it will be able to shed 5. Seamless/Penetrations: When determine the optimal timing for deteriorate over time when ex- water away and keep the roof ponding water sits above seams intervening with repairs and res- posed to the elements. And we performing at its peak. For pond- or around penetrations, the re- torations. n also know it’ll deteriorate even ing water areas, look for a prod- sulting deterioration makes quicker when water is added to uct with high specific gravity, it more likely for water pen- the equation. So, it stands to rea- low porosity, superior adhesion etration through these weakest son the thicker the membrane and high-tensile reinforcement. points in a roofing system. Look you put down, the longer it can Products like these may be too for materials that are seamless theoretically withstand erosion expensive to specify on the entire or be mindful to reinforce areas until it becomes vulnerable. roof, but they can make fiscal where sheets of material overlap Anthony Vross is a co-owner of Simon and practical sense in ponding or around penetrations. Roofing, one of the largest and 2. Reinforcement: Adding a water areasHalf that Pageyou know – can- 9.25”W X 5.875“ H” longest-operating national roofing layer of reinforcement to the not be addressed through proper 6. Timing: When you can field- manufacturers/contractors in the membrane, where possible, can water movement. fabricate the roof in a restora- United States.

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www.RetailRestaurantFB.com DECEMBER 2019 / JANUARY 2020 n RETAIL & RESTAURANT FACILITY BUSINESS n 47 waste management • recycling BY RAY HATCH

CEO, Quest Resource Holding Corporation

One Word For You: PLASTICS How restaurants can help curb the plastics epidemic.

ith 2020 having been set as a benchmark for business’ sustainability programs, many res- The responsibility for post-consumer waste is tricky issue. Ulti- Wtaurant operations are working hard to achieve their waste-reduction goals. One area that mately, you can produce the most recyclable/compostable material restaurants are starting to focus their attention, and rightly so, is on the problem of post-consumer imaginable, but you still have to waste. Your operation can be squeaky clean and generating a relatively low volume of waste, but depend on consumers themselves to recycle/compost it. For this, con- once you account for single-use packaging… your environmental footprint becomes signifi cantly sumers need to be educated. It’s an exciting time in the packaging larger. Nothing can derail an environmental program in a food-related industry quite like single- world simply because there are new alternatives being developed use packaging, and the advent of food delivery services is adding to the food packaging problem. all the time. It’s up to restaurants to utilize these advancements and make the changes known to their Imagine having an all-organic THE PROBLEM: CURRENT the pickiest customers — and can consumers.  product that is made with almost CONSUMER PLASTICS WASTE give your business an edge on no waste to speak of — but when The current global production your competition. it’s time to hand it to the con- of plastics is roughly 350 million Here are just a few ideas from sumer, your product is in a plas- tons a year, and less than 10% of the emerging market of sustain- tic container that is a miniature that plastic is recycled. The sim- able packaging: environmental disaster by itself. ple math on that states that 315 Even a “recyclable” cardboard million tons of plastic get sent to • Leak-proof sealed paper pack- box isn’t recyclable after it’s got- landfi lls, are incinerated or end aging: The bags are made for ten food residue and grease on up misplaced in the environment bulk products like grain or fl our it. And that’s the problem: The somewhere (like the 8 million but could easily be used in the current focus on sustainability tons a year that end up in our restaurant business as doggy seems to stop at the consumer, no oceans). The problem is blatantly bags for leftovers, or as packag- matter what the industry. As the obvious, but the solution is not so ing for delivered meals. concept of a circular economy be- cut-and-dry. gin to take hold, and as consum- • Fully compostable containers: ers are increasingly seeking eco- THE SOLUTION: TRULY The containers are completely conscious solutions, restaurants sealable and feature a mixture are looking for ways to curb post- SUSTAINABLE PACKAGING of rigid paper containers or are Ray Hatch is CEO of Quest Resource consumer waste. The fi rst item Until consumers are willing to made of seaweed or even sustain- Holding Corporation. He brings over 25 on most agendas is plastic waste. pay more and use reusable pack- able wood fi bers along and com- years of experience in both the waste The concern over the non- aging, the industry is researching postable bio-plastic lids. Again, management and food biodegradable nature of modern and investing in fascinating, in- the usefulness for delivered food services industries with companies plastics isn’t a new one. Since the novative packaging ideas that are orders is endless. that generated over a billion dollars in 1970s, environmentalists have either edible, readily compostable, revenue. Previously, Hatch served as been warning the world about or can biodegrade in water in a • Edible packaging: Some exam- president of Merchants Market Group, the dependence of a material that matter of a few weeks. These in- ples have layers of chocolate and an international food service does not break down in nature. novations in food packaging are biscuit wrapped in super pape, distribution company. He also served Since then, plastic production has steps in the right direction toward shaped in the size of a cup that in various executive roles with Oakleaf only increased. Dramatically. curbing consumer waste, and in can tolerate hot liquid. So you Waste Management, a provider of most cases, are just cool. They are can eat the cup after drinking waste outsourcing that was acquired ideas packed with consumer ap- your espresso. peal that can be marketed to even by Waste Management.

48  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com facilities management BY RICK SUNG

Vice President of Sales, NEST Multi-Facility Management

Predictive POWER Leveraging the power of predictive analysis in facilities management.

enowned management consultant Peter Drucker once mused, “If you can’t measure it, you ward-thinking business owners and their facilities teams who Rcan’t improve it.” For leaders seeking ways to advance their facilities management (FM), seize the limitless potential of analytics in an increasingly measuring progress is a complex and nuanced process requiring a sophisticated, data-driven data-driven world are poised approach. In this quest for improvement, however, gathering data is only half the battle. To make for success. Backed by a powerful analytics platform, leaders truly informed decisions, business leaders and facilities managers alike need analytics to better everywhere can leverage their data to enhance project man- understand the staggering volume of data fl owing through their organization on any given day. agement practices, increase productivity, reduce spend and grow their business in meaning- DATA VS. ANALYTICS: WHAT’S is especially true for organiza- With visibility into what’s been ful ways.  THE DIFFERENCE? tions operating multiple sites, spent in the past, companies Data is information in its as they are invariably dealing can more accurately project fu- rawest form. It can be quantita- with multiple sources of data. ture budgets. Reports that re- tive (numerical) or qualitative A national chain, for example, veal spend by project category (non-numerical), but regardless may have stores located in every — from plumbing to lighting to of where it falls on the spec- corner of the country, each with janitorial services — provide in- trum, it is collected primarily to its own unique needs and pri- sight into where budgeted and answer specifi c questions or to orities. Drilling down into real- unbudgeted dollars are going. understand a situation. time data feeds and looking not These details help organiza- Analytics is the mechanism only at each region, but at each tions gain clarity and control for deriving meaning from and location, asset and work order, over what’s working, what’s not identifying patterns within raw will help leaders understand working and how to fi x it. data. Once trends, patterns and where resources have been al- Knowing where to distribute anomalies are uncovered, the located in the past and where capital and expense funds is decision-making process be- they should go in the future. huge, and it stands to make a comes much easier. Predictive sizable impact on a business’s analytics is the use of historical MAKING A FINANCIAL IMPACT fi scal goals for the year. For ex- data to forecast the future, and Proper data utilization paired ample, do you want to focus on it is one of the most effective with progressive analytics has improving service-related am- tools fueling business decisions the power to transform a busi- bitions, or are your goals more Rick Sung is vice president of sales for today. ness’s bottom line. By aligning closely tied to fi nancial objec- NEST Multi-Facility Management. For analytics with business objectives? Every business has dif- over 20 years, NEST has been USING ANALYTICS TO tives, organizations are better ferent priorities; it’s important transforming the way modern, multi- to be selective and drill deeper TRANSFORM YOUR able to assess costs and put pro- site businesses manage their facilities active measures in place that into data sets that apply spe- and construction programs by pairing ENVIRONMENT prevent expensive repairs and cifi cally to your company’s FM fi nancial acumen and business The overarching benefi t of in- emergencies. program, industry sector and analytics with a strategic consultative tegrating analytics and FM is Perhaps the most valuable organization-wide goals. approach. Learn more at the potential for improved effi - aspect of an analytics tool is Possibilities abound when www.enternest.com. Email NEST at ciency and overall quality. This its ability to offer transparency. analytics and FM collide — for- [email protected]. www.RetailRestaurantFB.com DECEMBER 2019 / JANUARY 2020  RETAIL & RESTAURANT FACILITY BUSINESS  49 leasing & management BY SCOTT BENSON

Vice President of Brokerage Services, Metro Commercial RESTAURANTS Helping Retail No longer an afterthought, food and beverage is taking up more space in the retail landscape than ever before.

he ways in which consumers choose to spend their time and money are changing and so must opened The Table at Crate in its Oakbrook, Illinois, location where Tthe industries that serve them, and the food and beverage industry is no exception. Food and customers can shop the restaurant while enjoying a meal. According to beverage is fl ourishing in a time when many traditional retailers seem to be treading water. People Food and Wine Magazine, Crate & are dining out more than ever — the average American household spends approximately $3,365 Barrel’s CEO Neela Montgomery said the restaurant “ties into their per year at restaurants — causing restaurants of all shapes and sizes to move into retail centers customers’ love of entertaining” and it “is an opportunity to give that were once dedicated solely to shopping. These days convenience is key and placing these them an immersive brand experience.” foodservice establishments in close proximity to shopping and entertainment centers provides a It’s clear that retail is in the one-stop destination for consumers with busy lifestyles. Approximately 25% of retail sales in the midst of a transformation. It is no longer enough to occupy a space to U.S. comes from the food and beverage industry, which means if landlords aren’t keeping up with sell products. Today’s consumers expect more — more convenience, the growth of the sector they will quickly be left behind. more experiences and more options. While brick-and-mortar retailers and landlords look for more Perhaps the biggest shift in the and one of the biggest ways to gain mind existing tenants’ exclusive creative ways to “Amazon-proof” food and beverage industry is the a competitive edge in a crowded in- covenants in their leases to pre- their businesses and drive foot idea that one is going to a place to dustry is to occupy a space that is vent overcrowding of parking lots traffi c into their shopping centers, have a meal versus going to a place situated in close proximity to other or direct competitors taking away incorporating food and beverage to experience a meal. Experiential popular retailers. from their market share. It’s im- options into the shopping experi- dining, where ambiance and pre- Savvy shopping center owners portant to take these possible con- ence seems to be a large part of the sentation count, is taking over and are pursuing food tenants because fl icts into consideration, whether it movement.  consumers are demanding more they know they’re going to drive a means keeping the existing tenant to earn their business and loyalty. steady number of additional vehi- in place or replacing them with a With social media at the epicenter cles to the property that traditional more suitable option. of daily life for many up-and-com- retail isn’t bringing in anymore. In While shopping centers are cer- ing spenders, Instagram-worthy newer developments, owners and tainly becoming the go-to location food and atmosphere matter al- developers are putting food and for restaurants, they are not the As vice president of brokerage services most as much as the quality of the beverage tenants in place early to only option. Traditional retailers for Metrol Commercial, Scott Benson product. Starbucks touts the photo- fi ll parking lots and attract tradi- are fi ghting back in the e-com- represents tenants on a regional and genic Pink Drink while Black Tap tional retailers to set up shop in the merce takeover of the industry national scale. Active clients include Craft Burgers and Beer and Bar- development. Owners recognize with an “if you can’t beat them, join Edge Fitness, honeygrow, ATI ton G. continue to wow guests with that food and beverage tenants are them” mentality. While Nordstrom Physical Therapy, Oak Street Health, over-the-top desserts and food pre- drawing customers to the develop- started incorporating restaurants Drive Shack, Krispy Kreme, Geico, sentation. Some call it a gimmick, ment, and traditional retailers are in its stores nearly 40 years ago, Goldfi sh Swim School and Miniso. In but the reality is that delivering hoping to make the conversion be- other upscale, specialty retailers addition, Benson represents shareable content to consumers tween secondary foot traffi c and in- like Restoration Hardware and numerous regional and institutional ultimately helps develop brand eq- store purchases. Crate & Barrel are jumping on owners on a project leasing and sales uity. With this change in direction While landlords are diligently board with the food and beverage basis. Some active owner clients and focus, customers have a wide working to attract new food and boom. In Restoration Hardware’s include Brandywine Realty Trust, variety of options, making the food beverage tenants to their shop- Meatpacking District store it cur- Brickstone Companies, Cedar Realty and beverage landscape more com- ping centers, keeping a good mix rently operates three drinking and Trust, Kimco, International Financial petitive than ever. As the industry remains a key aspect to any cen- dining options on the premises: RH Company, LLC, PMC Property Group, becomes more crowded, food and ter’s success. There should be a Rooftop Restaurant, Rooftop Park Ashkenazy Acquisition, Post Brothers, beverage retailers must reevaluate focus on creating a diverse combi- and Wine Terrace, and RH Baris- Blank Aschkenasy Properties, Tower what will allow them to stand out, nation of tenants while keeping in ta Bar. Crate & Barrel recently Investments and Alliance HSP.

50  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com power washing BY CAROL L. CAREY

CEO & Co-Founder, Superior Facility Service Group

The POWER of Why hiring a professional pressure washer is good for business.

e no longer live in an age where negative remarks about service or cleanliness are written on no missing faces or burnt out let- ters,” but they may forget to ask: Wa comment card and dropped in a box on the way out of a place of business. Now it’s as easy “Is it clean?” Does it have black dirty streaks, algae or mold grow- as snapping a picture and uploading it simultaneously to multiple social media platforms, all the while ing on it? What impression is this tagging your location and corporate offi ce. Clicking a one-star and a quick negative, frustration-fueled giving? A potential customer decides: comment on Yelp, Google Review and more only takes mere seconds. One bad review with photo- “Well, I have seen commercials and this establishment has many graphic evidence can make or break a reputation. Businesses go from popular, fully booked establish- locations across the country,” so he pulls in and parks. First thing ments with customers willing to wait on a waitlist….to no interest from customers at all. Empty seats. he does, he steps in gum. His wife Such reviews impact customers, employees, your company and, worst of all, your profi t! goes to grab a cart. “Eeeewww!” The cart is sticky and gross. The cart corral has gum stuck on it, Many managers think they are ensure the tables are wiped and during which people begin deter- and there is garbage overfl owing on top of cleanliness, especially in dishes clean before serving a cus- mining trustworthiness. out of the trash can, and spilled their store, but are they really? tomer? While these are important, In addition to the above listed drinks creating a puddle under- What constitutes clean in your and even critical, they aren’t the tasks, there are many little de- foot! customers’ eyes? Does your staff only steps that need to be taken. tails seen before a customer even But the customer really needs ensure the fl oors are swept, vacu- We all know fi rst impressions enters your establishment. When a very particular set of bolts for umed or even mopped? Are you are important, but do you know showcasing your location, the fi rst his DIY project, so despite the dusting regularly and straighten- how long before that impression thing seen is signage. What does negative fi rst impressions, he ing the bathrooms, restocking and is made? Researchers have ascer- your signage say? Does it refl ect and his wife decide to hurry in- cleaning fi ngerprints and smears tained that fi rst impressions are pride in the brand image? Often side anyway, even though both off doors? In a restaurant, do they made within the fi rst 7 seconds managers will say, “Well, it’s lit up, (Continues on p. 53)

www.RetailRestaurantFB.com DECEMBER 2019 / JANUARY 2020  RETAIL & RESTAURANT FACILITY BUSINESS  51 parking lots BY CHRIS SCHEPPMANN

Managing Member, EnSight Technologies Can’t Find PARKING? A smart, simple solution to a holiday nightmare.

etail executives across the United States recently had to face their annual holiday parking That data is compiled and ana- lyzed in real time to determine Rnightmare. Holiday sales represent about 20% of annual sales each year (with some stores how many spaces are available in the parking facility as a whole, reaching as much as 30%), and this increased business results in a corresponding increase in as well as on each fl oor. auto traffi c to and from shopping centers. For retail executives, particularly those managing busier The data is then transmit- ted to strategically located LED complexes, this increased traffi c can cause a nightmare scenario of dozens of cars circling park- signs located at the facility’s entrance and at the entrance of ing areas looking for a space — or waiting for one to open up. Stores that rely on holiday sales to each fl oor. When shoppers drive into the garage, the entry sign make up 20% to 30% of their annual sales can’t afford to have customers wandering aimlessly in tells them how many parking the parking lot — or worse, giving up and shopping someplace else. spaces are available at that moment throughout the garage. As they drive through the garage, The good news is that the tech- to drive around in a garage try- use it? Often, they are scared signs at each level tell them how nology revolution that has trans- ing to fi nd a parking space. away by the cost. Depending on many spaces are available on formed parking in recent years Parking guidance provides the system, it can cost anywhere that particular level at that mo- can eliminate this nightmare in other benefi ts as well. For in- from $500 to $750 per space for ment. the future. More user-friendly stance, by eliminating the need a single space system in which For larger garages, it may be PARCS equipment (the gates to search for a space, parking individual sensors monitor each advisable to install additional that allow entrance and egress), guidance reduces the risk of ve- space. So, for a retail center with cameras and signs to serve indi- LPR tools, and even pre-booking hicle collisions and vehicle/pe- just 500 parking spaces, the vidual sections of a parking fl oor platforms make retail parking destrian collisions. Safer parking cost of installing a reliable guid- to provide more detailed infor- easier than ever. facilities reduce properties’ expo- ance system would run around mation about how much park- But one technology that should sure to liability. $250,000 and could run as high ing is available in those sections. be a game changer isn’t making Parking guidance also offers as $375,000. And that’s just the The system is also scalable to al- its way into many retail com- tremendous administrative ben- initial installation cost. There low for the strategic individual plexes. Parking guidance tech- efi ts. When shopping center ad- may also be maintenance and monitoring of specialty parking nology uses sensors to determine ministrators have access to real repair costs to factor in. And spots such as ADA, short term how many parking spaces are time data about how their park- imagine what the cost would be dropoff, or VIP shopping rewards available in a particular parking facilities are being utilized, for a large mall with thousands spaces. ing facility — or on each fl oor of whether they are at full or near- of parking spaces! Shopping centers like 2nd & a garage. The sensors transmit full capacity, and when they tend For many retail centers, the PCH in Long Beach, California, that data to strategically placed to be busiest, they can make answer may be found in a more have turned to this simpler ap- signage that guides drivers right better decisions about how to streamlined, simple approach to proach to parking guidance, fi nd- to open spaces. A parking guid- manage those parking resources. parking guidance. A simplifi ed ing that it provides a much more ance program can help shoppers Better and more comprehensive parking guidance system relies convenient parking experience conveniently fi nd parking in just information tends to lead to bet- on intelligent cameras located at for shoppers at a fraction of the a matter of minutes. ter management decisions. the main entries, entrances and cost of single space parking guid- It’s easy to see why parking exits of individual parking fl oors, ance. It’s easy to see why the cost guidance would be an attractive INTELLIGENT SIMPLICITY and even specifi c zones to moni- is much more attractive, since amenity, not just during the busy So, if parking guidance is such tor incoming and outgoing traf- they only have to install a hand- holiday season, but year-round. a great management resource fi c. The cameras count how many ful of cameras rather than hun- After all, when you are shopping, and patron amenity, why don’t cars enter and exit the structure, dreds of sensors. the last thing you want is to have more shopping centers and malls as well as each individual fl oor. Like other forms of parking

52  RETAIL & RESTAURANT FACILITY BUSINESS  DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com parking lots

Parking guidance technology provides that information.

GUIDANCE IN REACH Parking guidance technology can be a powerful tool for helping retail centers provide a better experience to their patrons from the moment they arrive. But many have avoided investing in the technology because of the expense of installing and operating a single space system. The simpler, streamlined approach to parking guidance may provide the answer for many retail centers because it is much less expensive, more manageable and provides parkers enough information to make smarter parking decisions. n guidance, the systems also pro- cars park in their parking facili- ing efforts and even plan shared vide valuable information that ties every day, which section of parking programs with other lo- can be used to better manage the facility are most popular with cal businesses and organizations. parking resources. The data col- patrons, and which hours and When you know how your park- lected and connected to a cloud- days are busiest. This informa- ing resources are being used, you Chris Scheppmann is managing based management portal can tion can be used to appropriately can make better decisions about member of EnSight Technologies, a tell administrators how many set parking rates, inform market- how to manage those resources. leading parking guidance provider.

power washing

(Continued from p. 51) to get out and enjoy time shopping • It’s not only for outdoors. With It is easy to overlook what the mentally have already decided or eating with friends and family. the right surface equipment, pow- store’s tidiness could mean; it is, “The business owner doesn’t Those now-clean signs, cart cor- er washing can be done quickly however, important to you that care, why should I spend my rals, concrete surfaces and build- and effectively for dirty tiles or your customers be impressed with money here?” As they move ing exteriors will be the first thing concrete floors. the outright cleanliness of your lo- quickly to the building, they clientele see. Make sure they look cation. Therefore, prioritizing the notice the dirty streaked walls the best they can by talking to • Clean surfaces can reduce cleaning of any retail store, both and awnings that are discolored power washing professionals and health and safety risk. Algae and outdoors and indoors, should not and have algae growing on the ensuring the right service is se- molds are unattractive and can be underemphasized. This is core top, furthering their skepticism lected for the best outcome. make concrete surfaces (parking to how well the customers will of this establishment. The win- lots, sidewalks and patios) slip- patronize your store. For this rea- dows are dirty and covered in a WHAT ARE THE ADVANTAGES pery, creating a huge liability if son, most restaurants and retail thick film, and as for the side- OF POWER WASHING? someone were to fall. Algae and locations now hire professionals to walks: Were they ever clean and • A clean exterior can have a dra- molds also cause allergies and quickly and effectively clean their bright? The decision was made matic impact on your revenue. other respiratory problems. establishments. n right then: “No looking around, Who wants to shop or eat at a we won’t be coming here again!” dirty establishment? • A professional knows what the Who wants to shop at a store that best equipment is for the job and looks neglected and unkempt? • Clean premises encourage peo- they know what chemicals can So, what can you do? How can ple to look around more, making cause harm to your building, sur- Carol L. Carey is CEO and co-founder you take such a location and ex- them more likely to spend more faces or landscaping. It would not of Superior Facility Service Group, Inc., perience and turn it all around? money. be appealing to have an exception- Think “whole picture” inside and ally clean exterior but dead and a family owned and operated company specializing in commercial outside! • Gum: hardened gum can get dying landscaping from use of the maintenance and repair, bird control Businesses can reap huge ben- sticky again as the concrete heats wrong cleaning agents. and prevention, and disaster efits from a thorough concrete, sig- up, making it a nightmare for the restoration. For more information, email nage and building power wash be- interior of your locations, as well • Power washing is fast, cost-ef- [email protected] or visit fore the spring begins. After a long as your customers’ and employees’ fective and durable, with results www.superiorfacilityservice.com. harsh winter, customers are ready shoes, cars and homes. lasting for months. www.RetailRestaurantFB.com DECEMBER 2019 / JANUARY 2020 n RETAIL & RESTAURANT FACILITY BUSINESS n 53 vendor news

SERVICE MANAGEMENT GROUP customized, interior plant care and VENDOR NEWS HIRES SVP, RETAIL CUSTOMER holiday design to commercial cus- ENGAGEMENT tomers in the Portland, Ore., area. DWM PROMOTES NATIONAL SALES rience in the lighting industry with Kansas City, Mo. — Service Since 1976, Glenn’s Greenery has MANAGER TO DIRECTOR, SALES & both OEM and distribution custom- Management Group (SMG), a global specialized in providing interiorscape DEVELOPMENT ers. He will assume responsibility for customer, patient and employee expe- design, installation, maintenance and Latham, N.Y. — DWM Comprehensive overseeing OEM sales in Washington, rience management provider to more short term event services to business- Facility Solutions has promoted Oregon, Colorado and all of Canada. than 500 brands, has hired customer es in South Florida. Robert Radler Bennett Van Wert to director, sales Stephen Flemings adds further experience practitioner and thought has been the owner/operator for more & development. He previously served expertise to the OEM team, joining leader Brian Dennis as senior vice than 20 years. The staff of both firms as national sales manager. In his new Fulham as the new OEM account president, retail customer engage- will remain on board with Ambius. role, Van Wert will be responsible for development manager. Flemings will ment. He will collaborate with major Founded in 1963 and operating today the development work with customers nationwide to retailers to change the way they do in 16 countries, Ambius is a division of processes and develop and drive new business for business, using customer feedback of Rentokil Initial plc. procedures to cre- Fulham. Prior to joining Fulham, to deliver actionable insights across ate sustainable Flemings was an account executive their enterprise. Dennis has more DWM CONSTRUCTION & growth with both at Harvard Engineering. Fulham Co., than 20 years of experience in cus- RENOVATION CREATES NEW ROLE new and existing Inc. develops and manufactures a vari- tomer feedback and retail manage- Latham, N.Y. — DWM Construction clients. Van Wert ety of award-winning LED and emer- ment at Kohl’s Department Stores, & Renovation has promoted Andrew joined DWM in gency products, lighting controls, as Albertsons and SUPERVALU. Carnes to field project manager and 2017, bringing well as legacy products across multiple on-site trainer. Carnes previously with him experi- lighting platforms. Fulham sells its AMBIUS GROWS COAST TO COAST served as project manager, where he ence in account lighting solutions worldwide through WITH 2 ACQUISITIONS was responsible for overseeing and Van Wert management and original equipment manufacturers Reading, Pa. — Ambius, the global completing projects on time and to sales. His efforts at (OEMs) and electrical equipment dis- leader in creating enhanced com- customers’ satisfaction. Carnes joined DWM have resulted in the growth of tribution channels. Headquartered in mercial spaces and North America’s DWM in 2017 with 11 years of con- DWM, specifically within the Facilities Hawthorne, Calif., the company has largest interior landscape orga- struction project management experi- Maintenance and Construction & sales and/or manufacturing facilities nization, has acquired Marshall ence. In his new role, he will play a Renovation divisions. Founded in 1997, in the Europe, China, India and the Gardens of Lake Oswego, Ore., and larger part in the continued growth DWM is a full-service facility solu- UAE. Glenn’s Greenery of Ft. Lauderdale, and scalability of DWM Construction tions company that specializes inside Fla. These acquisitions expand & Renovation. He will assist in the the box. Under its three divisions MOTILI APPOINTS NEW CEO the Ambius presence in the Pacific development of on-site best practices (Facilities Maintenance, Construction Denver — Motili, a leading real estate Northwest and Florida markets to and implementation of streamlined & Renovation, and Water Filtration), technology solutions company, has better serve a growing customer base, workflows and processes applicable DWM handles day-to-day break-fix appointed Karl Pomeroy as its new and further cement Ambius as the across diverse client market. Founded items and water filtration to FF&E, chief executive officer. He brings more nationwide provider of interior land- in 1997, DWM is a full-service facil- rollouts and full remodels. than 30 years in HVAC sales and scapes. The deals were finalized in ity solutions company that special- management to the helm at Motili. August and September, respectively; izes inside the box. DWM has three FULHAM TAPS INDUSTRY VETERAN Previously, Pomeroy held the posi- terms were not disclosed. Marshall divisions: Facilities Maintenance, TO HEAD OEM SALES TEAM tion of division president at Goodman Gardens was founded in 2009 by Construction & Renovation, and Hawthorne, Calif. — Fulham Co., Inc., Manufacturing, Motili’s parent com- Abigail Marshall and Patrick Water Filtration. a leading manufacturer and supplier pany, where he was responsible for Alexander. The company provides of lighting components and electronics managing 66 locations in the Western for commercial and specialty applica- United States. In 2017, Pomeroy Advertiser ______PAge tions, has appointed Edwin Reyes became executive sponsor for Motili, Action Services Group...... 23 as director of OEM sales and business responsible for corporate integration All American Facility Maintenance...... 5 development. In his new role, Reyes and sales leadership for the company. BrandPoint Services...... 4 will oversee all Motili has been leading the way with BrandPoint Services...... 6 OEM sales activi- its contractor network spanning the Cleaning Services Group...... 41 ties for the Fulham United States, connecting single-fam- CLM Midwest...... 11 organization. He ily, multi-family and commercial prop- brings over 14 erty owners and operators to HVAC Cushman & Wakefield...... Cover 4 years of experience contractors, providing one point of con- Delta Controls, Inc...... 21 to the role, gained tact for HVAC and appliance upgrades Federal Heath Visual Communications...... 39 through his time and maintenance, coast to coast. Motili France Media, Inc...... 15 at Fulham, having brings contractors, operations teams France Media, Inc...... 28-29 started his career and the industry’s most advanced Reyes HaVACo...... 33 in the engineer- property management technology Genesis Lighting Solutions...... 47 ing department platform together to assess and com- Linron...... Cover 3 of the California- plete HVAC work requests from start MaintenX...... 7 based company before recently serving to finish. Motili automatically sched- as product manager for LED Drivers ules, dispatches, manages and invoices National Waste Associates...... 31 and Modules. The appointment is part job requests. Motili’s predictive analyt- Omni Containment Systems...... 13 of Fulham’s plan to strengthen its ics improves budgeting accuracy by Pegnato Roof Intelligence Network...... 45 OEM sales team, which is an impor- predicting product life cycle. Motili’s Powerhouse Retail Services...... 35 tant component of the company’s technology platform allows property PVI Industries...... 25 wider strategic growth objectives. In managers, owners and investors to Resicom Custom Painting & Maint...... 37 line with this goal, Fulham has made easily manage repair and replace- Responsive Service & Maintenance Co...... 3 several additional appointments to the ment jobs. Motili handles all aspects Rose Paving...... 43 team. Todd Hughes has been named of the job from scheduling to order- Simon Roofing...... 17 Fulham’s new OEM regional sales ing equipment to invoicing, making manager for the Northwest United Motili the single point of contact for all Solutions Management Inc. (SMI)...... 27 States and Canada. Hughes has over property maintenance and equipment Total Comfort Group...... Cover 2 20 years of account management expe- replacement.

54 n RETAIL & RESTAURANT FACILITY BUSINESS n DECEMBER 2019 / JANUARY 2020 www.RetailRestaurantFB.com vendor news

Linron Company strives to provide the highest quality commercial flooring installation solutions, from sub floors to VCT. No matter what your flooring needs are, we will provide 24 hour a day, 7 day a week service and customer service. Regardless of the project, we specialize in customer satisfaction. It’s more than just a warranty, it’s a promise.

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866.4LINRON (546766) n LINRON.COM AT THE CENTER OF WHAT’S NEXT Cushman & Wakefield Facilities Solutions provides high-performance facilities maintenance and construction solutions nationwide.

— Facilities Maintenance — HVAC Solutions — Construction & Project Management — National Projects & Rollouts — Emergency Services

To learn more call 888.328.2454 or follow @CushWakeFS on Twitter.

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