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Citrix Workspace app for iOS Citrix Product Documentation | docs.citrix.com September 23, 2021 Citrix Workspace app for iOS Contents About this release 3 Prerequisites for installing 27 Install, Upgrade 34 Get started 34 Configuration 42 Authenticate 52 Secure 58 Troubleshoot 63 © 1999–2021 Citrix Systems, Inc. All rights reserved. 2 Citrix Workspace app for iOS About this release What’s new in 21.9.1 This release addresses several issues that help to improve overall performance and stability. Note: We now support iOS 15. What’s new in 21.9.0 nFactor Advanced authentication policy support We now support certificate‑based authentication on Citrix Workspace app when configured through nFactor Advanced authentication policies on Citrix Gateway. nFactor authentication provides a way to configure flexible, agile multi‑factor schemas. End user experience monitoring enhancement We now support the EUEM (End user experience monitoring) client startup metrics. EUEM helps in collecting highly granular session experience monitoring data in real time. It sends the data to the Director dashboard, so that the administrator can monitor the user experience. The data is collected through the Session experience monitoring service (SEMS) present on the VDA. Client startup metrics data available for monitoring on the dashboard includes: • ICA file download duration. • Session creation client duration. Session creation client duration represents the time taken to create a session, from the moment an ICA file is launched to the time when the connection is established. • Session lookup client duration. Session lookup client duration represents the time taken to query every session for hosting the requested published application. The check is performed on the client to determine whether an existing session can handle the application launch request. • Citrix real‑time recording of the ICA round trip time, also known as ICA RTT. ICA RTT is the time that elapses from when the user presses a key until the response is displayed at the endpoint. Recommendations and notes: • If you are on HTTP‑based stores, for a secure context, we recommend that you transition to HTTPS‑based stores. For more information, see HTTPS. • We now support iOS 15 beta 8. What’s new in 21.8.0 This release addresses several issues that help to improve overall performance and stability. © 1999–2021 Citrix Systems, Inc. All rights reserved. 3 Citrix Workspace app for iOS What’s new in 21.7.5 This release addresses several issues that help to improve overall performance and stability. What’s new in 21.7.0 This release addresses several issues that help to improve overall performance and stability. What’s new in 21.6.5 Microphone and camera access You can now access your microphone and camera for audio‑video conferencing through a VDA ses‑ sion. Citrix Workspace app requires your permission to access microphone or camera which can be provided by navigating to Settings on your device and enabling camera or microphone. Also, per‑store microphone and camera access as a part of the client‑selective trust security feature has been included to allow Citrix Workspace app to trust access from a VDA session. Citrix Workspace app requires the user’s permission to access the microphone or camera. You can configure the access levels by navigating to Settings > Store Settings. In the Store Settings menu, click a store to enable the required microphone or camera access. The selected setting for microphone or camera access is applied on a per‑store basis. EDT stack parameters enabled by default From this release onward, the Read EDT stack parameter option has been removed from Advanced > Adaptive Transport Settings and is enabled in the background by default. This update provides a better user experience by ensuring that you don’t have to enable this feature when you install Citrix Workspace app for iOS. What’s new in 21.6.0 This release addresses several issues that help to improve overall performance and stability. What’s new in 21.5.1 This release addresses several issues that help to improve overall performance and stability. © 1999–2021 Citrix Systems, Inc. All rights reserved. 4 Citrix Workspace app for iOS What’s new in 21.5.0 Microphone and camera access Feature preview With this release, you can access your microphone and camera for audio‑video conferencing through a VDA session. Citrix Workspace app requires your permission to access microphone or camera which can be provided by navigating to Settings on your device and enabling camera or microphone. Also, per‑store microphone and camera access as a part of the client‑selective trust security feature has been included to allow Citrix Workspace app to trust access from a VDA session. Citrix Workspace app requires permission to access the microphone or camera. You can configure the access levels by navigating to Settings > Store Settings. In the Store Settings menu, select a store to enable the required microphone or camera access. The selected setting for microphone or camera access is applied on a per‑store basis. This feature has the following known issues: • There is a slight lag in audio when both microphone and camera are turned on in a video con‑ ference call. [RFIOS‑8053] • Audio echoes or breaks when multiple people speak over a video conference call. [RFIOS‑8054] • The microphone stops working intermittently, during a video conference call, despite being en‑ abled. This issue occurs with VDAs running on Windows Server 2019. [RFIOS‑8068] • If the microphone permission is disabled, and you start a video conference call and enable the microphone when prompted, the microphone does not work. [RFIOS‑8079] • The dialog box requesting access to the camera appears when you open apps that don’t use the camera. This issue occurs when you have disabled the camera in the Store Settings screen. [RFIOS‑8082] Note: This feature is in the preview phase and may continue to be while we receive customer feedback and work towards improving the quality and experience. Share your feedback to improve the utility of this feature in https://podio.com/webforms/26121475/ 1963483 Generic mouse support on external monitors With this release, you can use a generic mouse on external monitors connected to an iPad. Generic mouse is supported on devices running iOS 13.4 or later. IMPORTANT: To use a generic mouse with external monitors, ensure that Presentation mode is turned off in your Citrix Workspace app by navigating to Settings > Display options. © 1999–2021 Citrix Systems, Inc. All rights reserved. 5 Citrix Workspace app for iOS The toolbar on the external monitor is hidden when you use a generic mouse. Also, the mouse pointer is mirrored on the external monitor and appears on both your iPad screen and on the external monitor simultaneously. Usability enhancement This usability enhancement lets you navigate back and forth within web and Software‑as‑a‑Service (SaaS) apps, in addition to the microapp view. The navigation buttons appear at the bottom left of your Workspace web and SaaS app sessions of your iPhone. © 1999–2021 Citrix Systems, Inc. All rights reserved. 6 Citrix Workspace app for iOS The navigation buttons appear at the top left of your Workspace web and SaaS app sessions ofyour iPad. © 1999–2021 Citrix Systems, Inc. All rights reserved. 7 Citrix Workspace app for iOS What’s new in 21.4.5 • Citrix Workspace app for iOS allows you to access the web, SaaS apps, and websites hosted by your organization, regardless of your access location. This feature is available only for cus‑ tomers on cloud stores. © 1999–2021 Citrix Systems, Inc. All rights reserved. 8 Citrix Workspace app for iOS • From this release onward, Device Storage settings are available under a new section in the set‑ tings called Store Settings. To view Device Storage, navigate to Settings > Store Settings. What’s new in 21.4.0 This release addresses several issues that help to improve overall performance and stability. What’s new in 21.3.5 This release addresses several issues that help to improve overall performance and stability. What’s new in 21.3.0 This release addresses several issues that help to improve overall performance and stability. What’s new in 21.2.0 CryptoKit update Citrix Workspace app 21.2.0 does not support TLS_RSA cipher suite. What’s new in 21.1.5 Client Drive Mapping (CDM) enhancement Earlier, a selected choice of device storage access was applied on all configured stores. With this re‑ lease, Citrix Workspace app allows you to select a specific device storage access for every configured store. Device storage access has the following options. • No access • Read‑only access • Read and write access • Ask me every time If you select Ask me every time, a prompt appears, asking you to select the type of device storage access at every launch. By default the No access option is selected. NOTE: This feature applies only on direct ICA launches and Citrix Gateway configured stores. Stores without end‑to‑end SSL setup are not supported. © 1999–2021 Citrix Systems, Inc. All rights reserved. 9 Citrix Workspace app for iOS iOS version support Citrix Workspace app 21.1.5 for iOS is the last release that supports iOS version 10.x. For more infor‑ mation, see the deprecation table. What’s new in 21.1.0 This release addresses several issues that help to improve overall performance and stability. What’s new in 20.12.0 This release addresses several issues that help to improve overall performance and stability. What’s new in 20.11.0 Enhanced webview with native controls for SaaS apps With this release, you can have an enhanced webview with native controls for SaaS apps.
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