Portfolio of expertise : Connecting a breath of fresh air for cities

new lines, Around the world, Light Rail Transit (LRT) has become the symbol of the revival of public transportation. With around 400 systems already running in 50 countries together. and another 260 being built or on the drawing board, light rail is enjoying a new golden age in cities eager to promote more sustainable solutions. Passengers overwhelmingly support a shift back to transit systems transformed by high-end design and the highest standards of service. Yet LRT does more than just modernize mobility: it also breathes new life into the urban environment.

Drawing from our long experience as a multimodal operator, we look forward to assisting you with the construction and optimization of your mobility systems An alternative to The core of a multimodal and services. in cities network

Our ambition is to develop with you, in a Freed from the constraints of traffic jams, LRT provides a solid framework for multimodal genuine spirit of partnership, customized, LRT provides speed, frequency, on-time travel. It represents the cornerstone of a system that performance and accessibility. incorporates transfer hubs for connections to a variety safe, effective and responsible transit It offers passenger capacity able to meet of environmentally friendly mobility solutions such as solutions that are adapted to your needs the increasing demand for mobility to serve bicycles, sharing and Park & Ride facilities. and constraints and closely in tune with major routes and link outlying areas. customer expectations. A fresh appeal for mobility A catalyst for urban renewal

The mobility of the future will be personalized, autonomous, connected Comfortable light rail vehicles and quality LRT is often a catalyst for active urban transformation. and electric. This is our firm belief. Innovation is at the heart of our approach, infrastructure have given citizens a new lease It opens up public spaces, forges ties between on life when it comes to urban mobility. neighborhoods and supports growth of new business in order to constantly improve the performance of public transportation Designed to minimize pollution and reduce clusters. Light rail services also help shape the city’s services and make the promise of “new mobilities” a reality, for everyone. noise while opening up the city, LRT also attracts identity be creating a new living environment and new passengers with its innovative passenger urban landscape. information and ticketing services. As well as uncompromising safety, which is our credo, our overriding concern is the satisfaction of our customers and the quality of their experience. Every team member in the Group engages on a daily basis to meet these challenges and implement solutions both for today and for the future...»

Thierry Mallet As an established trailblazer for the light rail revival, is one Chairman & Chief Executive Officer of the world’s leading providers of LRT solutions, with 25 systems running in 8 countries across four continents. The company’s pioneering position stems from an ability to provide comprehensive support to local authority partners, from initial feasibility studies to everyday success. Transdev offers project management expertise to ensure seamless integration with the local environment in terms of style and substance. Contractual Quality and safety Good reasons commitment Continuous improvement process Our objective is to deliver service excellence supported by rigorous Win-win partnerships processes and continuous improvement. In , our management Transdev’s rich contractual system is ISO 9001 and ISO 14001 certified, the safety system OSHAS 18801 experience makes us well placed 4 to choose certified, and all lines EN13816 certified. Our networks in and to help deliver any city’s mobility are also ISO 14001 certified, and all our operations adhere to ambitions. In , we have been our rigorous internal quality, security and environmental processes. a long time partner to both cities and regions throughout the renaissance Transdev of light rail and a pioneer in public private partnerships (PPPs). Environmental innovation Innovative consortia in Barcelona More than eco-friendly and , have delivered We work to maximize the environmental virtues of mass transit through signature levels of quality and innovative partnerships, green depots and eco-management. In , performance, while operating France, a partnership with electricity provider EDF ensures that the - contracts in Norrköping, is powered entirely by renewable energy sources. In , France, we and New Orleans and Dublin have our construction partner are extending our experience in underground created win-win partnerships electrification to preserve the historic city center. with local authorities to the benefit of passengers.

Integration Know how Designing and managing International leadership a seamless journey With 25 light rail systems in 8 countries, Transdev’s light rail experts Ongoing dialogue Project performance Our expertise in the urban environment have plenty of knowledge and experience to share: from large scale line and in service design makes creating extensions to preventing evasion and conducting passenger safety Involving communities & stakeholders Consulting & engineering expertise seamless connections easier between campaigns. Our “expert.net” knowledge management process enables Transdev is careful to anchor projects in the life of the city, From the earliest stages of a project, our subsidiary Transamo , bus transit, and light rail and strengthens the sharing of best practices and the constant development by involving stakeholders such as businesses, schools, provides an overarching vision of project feasibility, safety, services. In collaboration with urban of our international know-how to the benefit of all our local clients. associations and Chambers of Commerce… We work operability, urban integration and cost of ownership– planners and architects, Transdev to keep city services accessible during the challenging including investment, operation & maintenance. designs easy-to-navigate transit construction period, ensure public safety when the system Because Transamo has directly advised and assisted centers and Park & Ride facilities, is introduced, and help residents adapt their travel habits the development of over 260 km of light rail, all proposed complemented by alternative Satisfaction through educational campaigns. In Reims, France, we went solutions and recommendations are based on tried transportation options such as Living a culture of customer care one step further and asked citizens to be “co-creators” of and tested operational experience of the world’s leading bike and car-sharing. Beyond this, The quality of the interaction between our employees and customers helps the Light Rail vehicle design and the network rebranding. light rail systems. our modeling software generates to define the Transdev “light rail experience”. Going for Care, our proprietary In Barcelona, we engage extensively with social media analysis of travel times and passenger culture change program, enhances the relational skills of employees: in , channels to shape our latest initiatives and consult flows, to guide the creation of timetables , staff commendations increased by 50% and in 2015 overall customer the public about future line extensions. and the allocation of financial, technical satisfaction reached 95%. Our “Meet the Managers” activities allow passengers and human resources in offering truly to share their daily mobility concerns with senior management in realtime multimodal transportation services. while traveling on the network, complementing feedback captured through our customer care centers and online. Sydney Light Rail PPP: a huge win for customers

In early 2014, Transdev Sydney was shortlisted for the new 12 kilometers Central Business District and South East Light Rail project as part of the ALTRAC consortium, alongside partners Australia, Infrastructure Australia and Capella Capital. The consortium was declared the preferred bidder for the Public Private Partnership in October 2014, and entrusted with full management of the project: designing, , financing, operating and maintaining the new light rail system for period of 15 years.

The new and significantly expanded light rail system The strength of the proposal presented by Transdev will transform public with greater and the ALTRAC consortium is that it addressed capability, reliability and capacity. Customers will have a more the strategic, organizational and technical concerns positive travel experience with improved reliability and raised by the government. After the success of the Inner convenient connections between the Central Business District West Light Rail extension, the need for extra capacity was and surrounding suburbs. Sydney on the whole will see addressed by proposing coupled 66-meter tram vehicles, improved productivity and access to urban amenities extended service hours and special events services. as reduced traffic congestion frees up capacity Another important improvement will be to use modern and the city’s bus network changes concurrently. light rail technology, providing power from the ground By entering into a long-term PPP agreement, the government and removing the need for catenary or overhead wiring. transfers significant financial risks over the whole lifecycle This new technology is to be operated within a central of the project to the private sector. On the other hand, pedestrian zone on George Street at the heart of Central the government retains ownership of the infrastructure, Business District, significantly improving the aesthetics of sets and collects revenues, and will ensure that safety the new light rail line. and security standards are maintained. The new light rail line Less congestion, less pollution and better pedestrian safety and supporting facilities will also help deliver direct economic are only a few of the benefits of the new Sydney light rail service. benefits by providing residents with a lower-cost and more The new network will also improve intermodality with , environmentally sustainable transportation alternative, and , and provide residents, workers and visitors and by creating jobs both during and after construction. to Sydney a more comfortable and enjoyable experience of Australia’s leading city.

Light rail has been a game changer for the with around 20,000 passenger journeys every day between Central and Dulwich Hill. It’s proven to be one of the most popular forms of public transportation in the area; with customers embracing the smoother and more comfortable journey that light rail delivers. As we move towards construction of the Central Business District and South East Light Rail, it makes sense for the Inner West line to also be under the same operator. This is an important step in terms of broadening network capacity in the future.» Minister for Transport & Infrastructure, Andrew Constance MP Reims (France) CITURA - A new pulse for the city

Context Objectives

In the historic city of Reims located in the famous ››Design, build and operate a brand new tramway Champagne region, the local community sought in the city of Reims, integrated into the existing to achieve its mobility vision through a complete network and capable of satisfying current and reinvention of the public transit system and future mobility needs. Reims the creation of two integrated light rail lines. ››Propose attractive and innovative features A Public-Private Partnership was entrusted to from the outset in order to increase tramway develop the project, involving the local use significantly. community and respecting the city’s architectural and cultural heritage.

Transdev’s answer

The MARS consortium Boosting mobility and intermodality Responsible for the project’s investment, ››A completely reinvented network: routes construction, operation and maintenance, and schedules optimize intermodality, this innovative urban Public-Private Partnership with particular attention to connections Contract facts achieved: with the regional and national rail network, TRANSIT AUTHORITY ››speedy construction: new engineering with two high speed stations and four local Reims Métropole techniques enabled installation of up to train stations served. 300 m of track per day; ››Centralized Operational Control Center (OCC): OPERATOR ››respect for the local urban landscape: coordination of the entire transit system CITURA next generation buried catenaries were used from a modern technical center. CONCESSION for the 1.9 km area around the Cathedral and ››Passenger information: smart route planners OPERATOR other important architectural and historic sites; and real-time information regarding service MARS Consortium (Mobility ››transformation of the urban landscape: disruptions. Agglomeration Reims) more than 100,000 of lawn and 2,500 trees ››Park & Ride facilities: three sites with 431 places 30% Caisse des Dépôts were planted; building facades were renovated and free parking for annual transit pass holders. 17% Transdev 17% Alstom Transport along 11 km of the tracks. Occasional users benefit from unlimited 17% Bouygues parking and bus / light rail round-trip tickets 17% Caisse d’Épargne Involving the community at reduced prices. 2% SNC Lavalin > The city inhabitants were invited to give input BEGINNING OF CONTRACT by providing their opinion, not only on the light and services April 2011 rail vehicle design, but also on the new transit ››The “Grand R” card was launched at the system’s color scheme. opening of the transit system to encourage DURATION OF CONTRACT 30 years > An Alstom vehicle design inspired by multimodality. This unique, individual the famous region’s heritage, with a front contactless card can be recharged at resembling the shape of a champagne flute, 139 self-service stations and sales outlets won the hard-fought contest. and on the Internet through a USB-connected Key figures > More than 85% of 7,300 voters chose card reader. 16 towns served the strong, united colors of designer ››The Citevia prepaid credit card, launched 230,000 inhabitants Ruedi Baur. in May 2011 in partnership with the Caisse SYSTEM d’Epargne, allows its more than one thousand 2 lines holders to recharge their tickets at 12 ATMs. 11.2 km of track 1.9 km without catenary 23 stops 3 Park & Rides RIDERSHIP 45,000 passengers/day 16.5 million passengers/year DISTANCE TRAVELED 3,300 km/day VEHICLES 18 trains Results 302 (205 passengers capacity) ››35% of Reims’ population lives within 500 meters of a tramway station STAFF ››In 2014, the whole CITURA network was FACE QSE certified 570 employees, ››143 versatile tram and bus drivers (driving each mode half of the month) including 421 drivers (France) RHÔNEXPRESS - An innovative direct connection contributing to regional growth

Context Objectives

Lyon, a city of 1.5 million inhabitants located at the ››Identify a flexible and inventive public-private heart of a region of high economic and tourism partnership to deliver the project. activity, wanted to improve the image and ››Create a fast, attractive and efficient transfer efficiency of the connection to its Saint-Exupéry solution with the tram-train. airport. It was also vital to alleviate pressure on ››Deliver Transdev’s mobility expertise the main Lyon and improve access in the conception, construction to national and links through the and operation of the project. high-speed station at the airport. Lyon Transdev’s answer

An inventive transportation solution ››Tram-train vehicles have been especially The first direct express rail airport transfer designed with the airport traveler in mind, service in France, Rhônexpress is an Express with comfortable seating, electrical outlets Tram-Train able to reach high commercial for chargers and laptop computers, extra Contract facts speeds (up to 100 km/h) but also travel on luggage space and overhead racks and tables. the existing urban light rail network to reach ››Tickets can be purchased on-board, TRANSIT AUTHORITY at self-service kiosks at stations, online Syndicat mixte des the heart of the city. Of the 22 km long line, or through a multitude of partners. pour le Rhône et only 7 km is new construction. l’agglomération lyonnaise The tram-train shares the same operations ››A range of services is offered on board trains, (SYTRAL) and control center as the urban light rail system. including free wifi access, taxi reservations, digital media, magazines, new literature, OPERATOR events and the Lyon City Card. Transdev Integrated traffic coordination CONSORTIUM With tracks shared by both the tram-train Ongoing commitment to 28% Transdev and urban light rail transit, special segments of a culture of service 35% VINCI the line have been devised to give Rhônexpress ››Rhônexpress is permanently staffed on board 37% Caisse des Dépôts priority over the urban light rail service which stops more frequently. with a customer care and sales agent to provide CONTRACT START A shared traffic management system and information and service. August 2010 operational control center was developed to: ››All employees were initially trained in 2010 CONTRACT DURATION ››coordinate departures of both services; in Transdev’s international customer service 30 years ››manage three sidetrack sections in each program. In 2015 all staff will be engaged in the direction to overtake the urban light rail. new service culture program, Going for Care. ACTIVITIES MANAGED ››The Transdev proprietary customer feedback Project Development The shared operational control center Operations and and traffic management system has resulted and complaint management system “Listen” Maintenance in guaranteed transit time and reduced has been applied across the operation to Customer Care infrastructure costs. improve responsiveness and to improve Ticketing responsivenes and care to passengers. Marketing & Sales Comfort and convenience Real time passenger information. A Customer Focus has been applied at each Key figures stage of the project. ››Information screens on board give passengers ››Departures from 4:25 am until midnight, with up to the minute details on departures/arrivals SYSTEM services every 15 minutes for the majority of for high speed train links and , as well 22 km of track timetabled hours. Last departure is guaranteed, as infotainment such as news and weather. 4 stations even in case of delays. ››An SMS alert system allows customers to be notified in real time of any traffic problems SERVICES ››Passengers have quick, easy access to high-speed 365 days/year from 4:25 am to rail, bus, plane, metro and light rail services from and disruptions. midnight the Rhônexpress stops. Every 15 min at peak hours from 6:00 am to 9:00 pm Every 30 min off-peak RIDERSHIP 3,300 passengers/day 1.2 million passengers/year VEHICLES Results 6 Stadler Tango capable of up to 100 km/h ››In 2014, 96% customer satisfaction rate ››45% are business travelers ››49% of passengers combine using ››Average resolution time of customer cases STAFF the tram-train service with the urban has decreased by 55%, from 9.23 days in 2013 80 employees public transit system to 4.28 days in 2015 (France) TAN - A showcase of sustainable mobility

Context Objectives

Regularly named one of the nicest cities ››Make public transportation an attractive in France, Nantes is also a pioneer in public integrated service incorporating new lines transit development. Located at the mouth and infrastructure, creating synergies with of the River in the western part of the all possible transit modes and partners. country, it was the first city to reintroduce light ››Aim for a 50-50 modal share between rail in France in 1985. Since then it continues to private cars and public transportation. Nantes address transport challenges through innovative ››Reduce the environmental footprint of strategies for redefining urban mobility. The light the transportation services in the city. rail system now represents over 43 km across three lines upon which a multimodal network with easy connections to bus, BRT, and bicycle services has been built.

Transdev’s answer

Long-term vision and partner Through the targeted online services Transdev has worked with the Nantes Metropole for we developed, local businesses have been able Contract facts over 25 years, providing expertise and continuous to offer attractively priced transport options improvements to create an optimized network to their employees and have become allies TRANSIT AUTHORITY to meet the mobility needs of the community. in creating mobility change. Nantes Métropole Several major extension and infrastructure Our portal dedicated to companies, “Espace Pro,” OPERATOR projects have been successfully completed. allows companies to manage the payment , a mixed equity As a result of this fruitful partnership, based and distribution of annual passes as well as company on trust and a shared vision of modern urban personalized mobility information for visitors. Almost 400 businesses have enrolled in CONTRACT DURATION mobility, the three light rail lines were successfully 7 years NF-certified (French quality certification label) for an “employee mobility plan” which represents their reliability, punctuality and customer service. 104,000 people (25% of the workforce CONTRACT START in the Nantes area). 2010 (renewal) Promoting intermodality ››Complementing the development of ACTIVITIES around light rail the light rail system, Park & Ride services BRT – BusWay® have been an important solution to remove ››Simplifying fares and transactions: Tram traffic congestion from the city center. all transportation modes of the city of Nantes Bus Nantes has 42 Park & Ride facilities, totaling are accessible with a single seamless ticket. Ferry 6,500 spaces that are integrated with the transit Park & Rides To support this, Transdev has developed network – conveniently located along major a range of targeted online services providing arteries and beltway exits in direct connection customers with access to personalized with all three light rail lines. Key figures information. To date there are 86,000 annual pass holders and 54,500 subscribers to the 593 000 inhabitants served online personalized mobility space. 523 km² ››Engaging companies and their employees SYSTEM to reduce use of private cars is a key target. 3 light rail lines 43 km of track 82 stations 48 Park & Rides 6,700 spaces RIDERSHIP 285,150 passengers/day 71 million passengers/year DISTANCE TRAVELED 5.3 million km/year VEHICLES 91 vehicles: 46 Alstom, 33 Bombardier Results and 12 CAF ››Light Rail modal share reached 10% in 2013 ››Civitas* Awards:“European Green Capital” STAFF ››218 journeys per inhabitant a year, of the year – 2013 1,793 employees (light rail & bus) the second highest in France ››All light rail lines have the NF quality certification label by AFRNOR

*CIVITAS: the initiative to promote cleaner, better, more sustainable and energy - efficient urban transport strategies in European cities Grenoble (France) TAG - Driven by quality

Context Objectives

Located at the foot of the Alps, the city and wider ››Provide well-developed light rail system region of Grenoble has demonstrated a strong which strengthens and complements political will to protect the environment. Concrete the bus network. actions include a “Local Climate Plan,” adherence ››Increase the accessibility of the network. to “Agenda 21” and signing of the UITP Sustainable ››Apply operational expertise and certified Development Charter. management techniques to ensure the highest Urban sprawl and an aging population have quality experience for passengers. accelerated the development of entirely new and extended light rail lines to provide Grenoble a high-quality alternative to private vehicles and reduce urban congestion.

Transdev’s answer

2013 - 2020: A new ambition On the forefront of accessibility Since 1975, Transdev (through SEMITAG) ››For the last 27 years, TAG has been committed has combined local operational skills with to the idea of a fully accessible transit system: international expertise to benefit the TAG today 99% of the system is accessible to persons transit system. with reduced mobility. TAG’s work has been Contract facts nd In 2013, the SMTC renewed its confidence recognized internationally: 2 place “Access TRANSIT AUTHORITY in Transdev. The goal with the new contract City Award” by the European Commission, Syndicat Mixte des Transports st is to create new momentum for the TAG system, and 1 place in the Accessibility Barometer en Commun de l’Agglomération by the French Disabled Persons Association. Grenobloise (SMTC) which is structured around the following dimensions. OPERATOR Ambitious ridership targets SEMITAG, a mixed equity An ongoing development Transdev has made a strong commitment by company of the light rail system setting the goal for increased ridership from CONTRACT START Since the revival of light rail transit in the urban 80 million/year to 100 million/year by 2020. 2013 (renewal) landscape of Grenoble, the TAG system has The launch of a post-payment solution and CONTRACT DURATION considerably expanded between 2000 and 2010 an NFC ticket validation will help attract new 8 years through the introduction and development of riders by modernizing the customer service. four light rail lines (A, B, C and D). 2015 is a new NETWORK Transport Agglomération milestone with the inauguration of the last phase th Grenobloise (TAG) of a 5 line, Line E, adding an additional capacity of 45,000 passengers per day. Key figures An intermodal and attractive network Along with the inauguration of Line E, the bus 49 districts served system has been drastically reorganized: 450,000 inhabitants the names, timetables, routes, and branding 541 km2 of almost 50 lines have been changed. SYSTEM The system also includes the following 5 light rail lines complementary services: three transit stores, 46 bus lines 18 Park & Rides and operations. 18 Park & Rides RIDERSHIP 78 million passengers/year 214,000 passengers/day DISTANCE TRAVELED 16.3 million km/year VEHICLES 88 vehicles 35 Citadis (270 passenger capacity) Results 54 TFS vehicles (170 passenger capacity) ››The system is ISO 9001, 14001 and OHSAS ››Customer satisfaction rate of 98% in 2013 STAFF (LIGHT RAIL & BUS) 18001 certified, and all five lines are “NF” ››+4,8% ridership increase in 2014 1,460 employees, (French quality label) certified for their including 818 drivers adherence to reliability, punctuality, cleanliness and customer service criteria Mulhouse (France) SOLÉA - Reducing congestion and stimulating growth

Context Objectives

The Thur Valley is one of the key axes of ››Deliver an integrated and efficient Southern , populated with numerous, transportation corridor with optimized spread out villages and towns. It is heavily intermodal connections linking residential, congested, particularly with commuters commercial and natural areas. entering or returning from Mulhouse; an ››Optimize use of pre-existing rail networks estimated 80% of road traffic is local. to reduce costs and introduce new synergies Authorities set out to deploy an efficient in pricing, operations and energy. and effective transportation solution to link ››Reduce congestion and improve Mulhouse and rejuvenate the communities, businesses environmental performance. and services along the valley while considerably reducing congestion and emissions.

Transdev’s answer

The first interconnected Tram-Train Developing mobility in France The tram-train efficiently uses only four additional A range of stakeholders contributed to the success kilometers of track, yet manages to connect to a of the project’s numerous technical and contractual range of communities, including 6,500 secondary innovations. Under the leadership of the regional school at one end of Thann, and 6,000 local authorities, Transdev teams worked closely university students and nearly 700 shops at the with partners such as the national rail operator other end in downtown. and infrastructure companies, SNCF and RFF, Developments include: Contract facts energy company EDF and the technical experts ››600 new parking spaces and secured parking of our upstream consulting and engineering facilities for 250 bicycles; TRANSIT AUTHORITY firm, Transamo. ››11 of the 18 stops connect directly to the light M2A (Mulhouse Alsace ››Already responsible for the technical rail network; Agglomération) Région Alsace development and operational success ››launch of a 3rd tram line and reorganization OPERATOR of the urban light rail system, Transamo of three bus lines to strengthen transfers to Soléa, a mixed equity company worked to define the design, operational the urban network; ACTIVITIES MANAGED procedures and integration of urban ››connections to regional, national Tram-train and national rail infrastructure. and high-speed rail network. Urban bus and light rail ››Soléa training and operational staff teamed up network with French railway counterparts to ensure Attractive and integrated ticketing Transport On Demand drivers became expert in both heavy and urban rail A unique system has been designed to allow all Paratransit procedures and shared operational supervision tram-train passengers to complete their journey for the service from two control centers. on the urban network with the same ticket. ››Soléa partnered with EDF in the “Equilibre” The integrated ticket products ranging from Key figures energy program across the entire tram and single one-way tickets to monthly passes tram-train network in order to use only energy are available from: 34 towns served produced from 100% renewable sources. 268,000 inhabitants ››automatic ticket vending machines; ››Soléa ticket agencies; SYSTEM ››a network of external sales representatives. 1 tram-train line 22 km of track 18 stations SERVICES 70 round trips/day RIDERSHIP 12,000 passengers/week DINSTANCE TRAVELED 500,000 km/year VEHICLES 12 tram-trains Avanto U 25500 capable of up to 100 km/h and carrying Results 230 passengers ››An estimated 5,200 tons of CO2 emission ››A 25% reduction in time STAFF (TRAM-TRAIN) avoided every year for passengers traveling from one end 27 employees of the valley to the other including 15 drivers (France) TCAR - A pioneer in light rail construction and management

Context Objectives

By the late 1980s, Rouen’s transit system was ››Manage the light rail system in integration saturated and the city needed to create a more with other transit services such as BRT, buses, efficient mode of transportation to better serve and paratransit services for customers with Rouen downtown and the area commonly known as special needs. “the left bank”. In 1990, the Greater Rouen ››Provide a high performance transit network by community launched a tender to build optimizing connections, managing service and finance a “metro style” light rail system disruptions and handling passenger information. and operate its integrated public transit network. ››Maintain the light rail system and its stations. The contract was awarded to the concession ››Advise the Transit Authority about rolling stock holder SOMETRAR, which outsourced the replacement and major infrastructure operation to TCAR. maintenance. ››Manage the marketing operations and satisfaction policy. Contract facts TRANSIT AUTHORITY Transdev’s answer Métropole Rouen Normandie A strong commitment over ››introduced a contactless integrated ticketing OPERATOR a period of 30 years system, built on a simplified fare structure; TCAR (a subsidiary of Transdev) Transdev fully owns the concession-holder company ››in 2014, launched “Going for Care”, Transdev’s ACTIVITIES MANAGED and commits to a high level of annual ridership. proprietary program designed to create a Financing and construction of customer service culture with a focus on the light rail Management of the Ongoing support for a fully integrated positive customer experiences and increasing TCAR system (light rail, BRT, bus) and complex system customer satisfaction. The program includes Marketing & Communication culture building, training and change Ticket sales & ››Consistency: a single control center manages management workshops and initiatives. CONTRACT START three modes of transportation (light rail, BRT and 1994 buses), involving totally different technologies. Stay tuned ››Frequency: introduction of 5 BRT lines in CONTRACT DURATION September 2014, called “FAST”. FAST is a service TCAR has been innovative in providing 30 years with higher frequency (on average a bus every a cutting edge passenger website 8 minutes) on partly dedicated lanes. It provides with personalized space for renewing more reliability and lowered travel times. subscriptions and access to loyalty program. Key figures ››Reliability: with more than two kilometers As of 2010, it launched a set of new functions of underground routes, Transdev offers on its website: a web shop, real-time trip planner, 45 communities served professionalism and a commitment to maintaining dynamic mapping and more. 413,000 inhabitants ››In 2014: 23,500 purchases were been 387 km2 a high level of technical expertise thanks to a three-week long training for all new drivers. made online (+12% from previous year) and SYSTEM 422,000 email alerts and 230,000 SMS alerts 2 light rail lines with 1 shared Continuous improvements in service were sent to subscribers. TCAR also reached trunk line 18.3 km with 3.2 km 4,052 followers on Facebook and 2,635 on Transdev is proactive about delivering of shared trunk line, with 1.7 km Twitter. of and 31 stations the best customer experience: (including 5 underground) ››improved passenger capacity by studying SERVICE new vehicle design and onboard layout (with From 4:40 am to 11:10 pm the introduction of the new Citadis 402, capacity increased from 60,000/day to 100,000/day); AVERAGE FREQUENCY ››optimized connections between the light rail 3 min at rush hour, 4 min at peak system and the regional trains operated by hours on the shared trunk line the French National Railway; RIDERSHIP 72,000 passengers/day (including fare evaders) 17.5 million passengers/year DISTANCE TRAVELED 1.47 million km/year VEHICLES Results Alstom Citadis 402 (279 passenger capacity) ››From 2008 to 2014, public transportation ››Light rail drivers received a customer STAFF ridership increased 22% satisfaction score of 8/10 for their driving 1,177 employees, ››More than 4.7 million visitors skills and their ability to handle unexpected including 706 drivers for www.reseau-astuce.fr situations (France) TaM - Unlocking a region’s potential

Context Objectives

Montpellier, with its mild climate and pleasant ››Reduce the negative impact of private cars by atmosphere, is the 8th largest and the fastest offering a multimodal transportation solution. growing city in France. A comprehensive transit ››Design and operate a connected intermodal system is seen as vital to reducing the disruptive transit network with an LRT backbone covering effects of urban sprawl and stimulating the all areas of the county – reshaping the heart of development of lively and dynamic urban areas. an entire region. At the heart of the city’s sustainable mobility ››Improve accessibility to new modes of transport strategy has been the expansion of the light for all inhabitants, especially those with reduced rail service. mobility. Montpellier Transdev’s answer

Turning the city’s vision into reality Dedicated bicycle parking facilities are available Since 1996, our engineering and consultancy along lines 1, 2, 3 and 4 so passengers can take subsidiary, Transamo, has drawn upon its vast their bicycles on the light rail for free during Contract facts upstream consulting and operational capabilities non-peak hours. More than 5,000 parking spaces across 16 Park TRANSIT AUTHORITY to assist with the planning and delivery of four lines representing 60 km of light rail. Expertise & Rides ensure that cars can be left outside Montpellier Méditerranée the central business district as the best way Métropole (3M) in planning, creation and optimization of light rail were also sourced from Transamo. With a to get around town. OPERATOR 60 km long network, light rail is poised to deliver An integrated parking and roundtrip ticket TaM (Transport Agglomération is provided for occasional users and reduced Montpellier), a mixed economy additional economic, social and environmental benefits to the city. parking rates for those with an annual public company transit pass. ACTIVITIES MANAGED As easy as hop-on, hop-off Bus & light rail operations Innovative ticketing Bike-sharing program Everything has been planned to make public and information solutions Parking facilities transit seamless and stress-free for passengers: Upstream consulting ››40% of central bus stops are directly connected The Cle’TaM solution was launched in 2010. and engineering services to the light rail; It allows customers to complete all ticketing ››ticket vending machines are available purchases online by using a USB key equipped on platforms; with NFC technology or a SmartCard recharger. Key figures ››real-time information and video screens at In April 2014, the Montpellier Méditerrannée transfer points between the light rail and bus Métropole asked Transdev to also manage SYSTEM the Espace Multimodal de Montpellier 4 light rail lines networks keep passengers confident and well-informed as they move between modes; Agglomération (EMMA), a multimodal and 60 km of track multichannel digital technology project. 84 stations ››audio announcements are another source of 16 Park & Rides with information for passengers in case of service EMMA enables customers to use a single +5,000 spaces disruptions; digitally chargeable for all modes of : 125,000 trips/day ››real-time information is also delivered by text public transportation in the city: bus, light rail, 17.8 km - 30 stations message alerts or mobile websites accessible bike-sharing, car-sharing and parking. : 45,000 trips/day on smartphones. EMMA aims to fully digitalize the customer/sales 17.5 km - 28 stations agent relationship by making a virtual sales office : 53,000 trips/day available at any time. EMMA is also accessible via 20.1 km - 27 stations Walk, cycle, drive: several digital channels: personal devices such as : 22,000 trips/day customers have a choice 8.5 km - 17 stations computer, smartphone, tablet as well as touch Accompanying the light rail has been screen selfservice kiosks. SERVICES the construction of 160 km of bicycle lanes Average frequency: and the installation and operation of a TaM 3-5 min on line 1 bike-sharing program with 1,600 bicycles. 5-7 min on line 2 6-7.5 min on line 3 8-9 min on line 4 RIDERSHIP 2014 246,000 passengers/day 89 million passengers/year VEHICLES Results 87 Alstom Citadis ››The tram network provides essential access to ››In 2014 EMMA was deployed in three ticket STAFF 51.5% of Montpellier’s population and 59.5% agencies, turning them into true multimodal 1,200 employees, of jobs in the region Mobility Centers including 680 drivers ››Over 310,000 trips/day in 2014 on TaM network (China) A rejuvenated mobility icon

Context Objectives

The only double-decker light rail system in ››Improve understanding and fulfillment of operation in the world, Hong Kong Tramways passenger and community expectations. is a veritable icon of Hong Kong since its inception ››Enhance frequency, comfort and security in 1904. Over 110 years later, the system retains a of the tramway. special place in a city able to boast an outstanding ››Deliver an ambitious program of technical transportation infrastructure. and operational improvements. Since we assumed operational management in April ››Harness technical and organizational 2009, our focus has been on addressing operational developments to ensure an improved and technical improvements, improving customer customer experience, notably through service and reviving the aging rolling stock. real-time passenger information.

Transdev’s answer

Hong-Kong An in-depth diagnosis A transformed tramway An extensive and well publicized satisfaction A major investment and renovation project survey, community stakeholder meetings has significantly improved passenger comfort and the latest in origin/destination analysis and public perception of the tram while were just some of the techniques used. completely respecting the historic design. In collaboration with those who ride, live and ››The light-weight aluminum body improves work alongside the system, a shared “wish list” the ’ aesthetic appeal, reduces wood of improvements has provided the backbone consumption and maintenance costs and of the company’s strategy. makes the trams lighter, thus also saving energy. ››Spacious new seating design, complemented by A fully proactive and demand-driven new full-size doors and windows. organization ››New CCTV cameras and screens to improve ››Scheduling and analysis tools: tram schedules safety, particularly at , and fully were quickly improved to reflect passenger needs equipped driver’s cabins. rather than internal supply and constraints. ››New lighting, audio, static and dynamic Contract facts ››A revitalized management structure focused on passenger information displays. TRANSIT AUTHORITY achieving improved technical and customer care Hong Kong SAR / Transport performance. Making digital improvements Department Developed “NexTram”, an innovative tool that is first OPERATOR/OWNER Technical know-how to of its kind in the city. NexTram information includes: Hong Kong Tramways Ltd boost performance ››next three trams approaching any of the 118 stops; (a member of RATP Transdev ››Across the fleet, new AC traction motors have ››possible delays and disruptions automatically Asia) not only improved reliability and efficiency; and in real-time; they also have reduced electricity consumption ››customer service information and announcements. through their regenerative braking system Conducted a comprehensive website assessment Key figures and reduced stopping distances. based on an analysis of the five pillars of Web _ ››Frequent, noisy rail replacement work generated Marketing Strategy web activities organization, Population of 7.1 million additional traffic and disturbed residents and customer engagement, attractiveness, loyalty Density of 6,650 and online customer experience _ to identify inhabitants/km² businesses. New maintenance methods and welding techniques have prolonged rail service life areas of improvements and functionality needs. SYSTEM and reduced maintenance and operating noise. The revamped website is characterized by: 1 line, 16km ››All trams were fitted with a real-time positioning ››user-friendliness; 6 terminal stations ››interactivity; 6 routes and monitoring systems alongside 600 electronic RFID tags situated along the route – enabling ››targeting tourists through the promotion of DISTANCE TRAVELED proactive traffic regulation, management of points of interests; 6.1 million km/year delays and improved communications with ››search Engine Optimization to better position the RIDERSHIP drivers and on-board staff. website in the top results of Google, Bing, and Yahoo. 200,000 passengers/day 73 million passengers/year VEHICLES 163 double-decker trams including 2 antique ‘heritage’ Results trams ››94% satisfaction rate – of which 55% ››Ranked 9 out of 728 attractions in Hong Kong STAFF are very satisfied on TripAdvisor - TripAdvisor Certificate of 630 employees, ››Ongoing renovation of 12-15 trams per year Excellence in 2014 and 2015 including 325 drivers Barcelona (Spain) TRAM - Excellence in light rail management

C ontext Objectives

In 2000, ATM, the transit authority of Barcelona, Developing public transportation ridership decided to launch two light rail projects under is the key objective of the project. the name TRAM. The goal was to serve the city The action plan to attract new ridership in different ways: is based on two goals: Barcelona ››in the South, develop public transportation ››provide a credible and reliable system capacity; with 95% punctuality or higher; ››in the North, develop an urban ››deliver a superior customer experience and industrial area. for passengers. The construction of the two ambitious projects began soon after winning the contract in 2000, and the service was opened to passengers Contract facts in 2004. TRANSIT AUTHORITY Autoritat del Transport Metropolità de Barcelona (ATM) Transdev’s answer

CONCESSION COMPANY Excellence in managing the project ››Transdev has conducted a complete Tramvia Metropolità SA environmental audit through which it (5% Transdev) ››An innovative Build, Operate, Transfer public- private partnership generated €436 million of was able to identify areas of improvement OPERATOR investment and a consortium of clear such as the development of a new Energy TRAM Operadora Efficiency Plan. Transdev (66%) complementary expertise. Moventis (34%) ››Open and constructive dialogue with partners to ensure passenger-focused infrastructure Friendly, passenger-focused service CONTRACT (PUBLIC features and vehicle design. ››All TRAM employees receive front-line PRIVATE PARTNERSHIP) ››Coordination of services between several customer service training. BOT (Build, Operate and operators in the city, providing a unique level ››Deployment of Transdev’s proprietary Transfer) of service to passengers, both on our network “Listen” customer feedback and complaint CONTRACT START and during connections. management system to professionally monitor 2000 and efficiently solve areas of dissatisfaction. CONTRACT DURATION A high level of technical expertise ››Extensive engagement with social media 25 years from With 190 crossroads along 29 km of track, channels to shape our latest initiatives construction completion Transdev system traffic control expertise allows and dialogue with the public. the light rail to reach speeds of 18 km/h without ACTIVITIES MANAGED Information and educational campaigns Network operations jeopardizing car traffic. Maintenance of infrastructure/ Creating a safe environment has been rolling stock State of the art Quality Management a particular focus. Fare evasion control System ››Educational programs and special campaigns Marketing & Communication about antisocial behavior on board and fare Sales (PTA ticket agents) Barcelona is a fully integrated management system with ISO 9001, ISO 14001, EN 13816 evasion. and OHSAS 18001 certifications. ››Close collaboration with regional Key figures ››Transdev worked with maintenance teams and and local police and communities. subcontractors to ensure all elements of the ››Anti-racism and conflict resolution training SYSTEM operation achieved international certifications for ticket inspectors and safety staff. 2 systems; ››Increased technical support and coordination and Trambesos in quality, safety and environmental management. with CCTV. 6 lines ››Daily and monthly reports of key performance 30 km of track indicators in Quality, Safety and Environment ››Automated payments and issuing of fines. 56 stations are shared within the organization, creating SERVICES a culture of transparency and performance. 974 departures/weekday RIDERSHIP 24.5 million passengers/year 90,000 passengers/ weekday DISTANCE TRAVELED 2.6 million km/year VEHICLES Results Alstom Citadis 302 41 vehicles ››2014 customer case resolution time ››TRAM wins Global Light Rail Awards for best maintained at 24 hours (one business day) customer initiative. This award recognises the work STAFF ››+33% of thank-you notes and commendations Tramvia de Barcelona does in customer service 205 employees received during the same period ››Quality Index from passenger survey highest ever ››From 2010 to 2014 fare evasion has decreased: in 2017, with 7,89/10 for Trambesòs line and 7.77/10 -37% for Trambaix line -Salé (Morocco) Leveraging light rail

Context Objectives

The city of Rabat was sorely in need of a solution ››Deliver innovative solutions adapted to local that was more fluid and could provide easier needs and compliant with European standards. access to methods of transportation between ››Enhance the image of public transportation Rabat and Salé. by building Morocco’s first light-rail system. To meet current and future mobility needs, ››Prevent fare evasion. the city chose to improve road infrastructure ››Ensure more fluid sales channels to cater to Rabat-Salé and build Morocco’s first light-rail system, the high proportion of individual-ticket sales. significantly boosting its public transportation ››Transport 100,000 passengers a day. services.

Transdev’s answer

Partnering the system from the get-go Safety and inspections Transdev Rabat-Salé manages all pre-service Ticket inspections, passenger information operations : and safety form part of an ongoing process, ››Recruiting and training staff for all jobs related with one inspector per tram all along the line. to the light-rail system: drivers, maintenance 60% of tickets are checked and vandalism technicians, dispatchers, planning and scheduling is close to 0%. Contract facts personnel, sales representatives, etc; ››Establishing prerequisite operating/safety Sales and marketing TRANSIT AUTHORITY procedures and rules to green-light operations; Société de Tramway To meet local demand and cater to de Rabat-Salé ››Assisting and advising local authorities in defining 110,000 passengers a day, most stations needs and handling transit system acceptance. have sales counters in addition to automatic OPERATOR ticket machines. The sales counters account Transdev Rabat-Salé Stringent service quality standards for 80% of the sales. CONTRACT START System organization and operations are handled Transdev Rabat-Salé handles passenger 2010 in real time with the utmost attention to detail to satisfaction surveys, communications, ACTIVITIES MANAGED provide passengers with reliability, consistency passenger information, pricing, ticketing, Operation & maintenance and comfort. marketing, special offers and revenue ››Handling the detailed design and organization of management. the service and related resources for personnel In 2018, Transdev Rabat teams implemented Key figures and vehicles. T.ex the Transdev global approach to achieve ››Running vehicles and providing ongoing a positive mobility experience. 2 districts training for drivers. 1,800,000 inhabitants ››Traffic supervision and control. Environmental protection SYSTEM Transdev Rabat-Salé has put in place an action 2 lines with shared trunk line plan to shrink its ecological footprint and reduce 19 km of tracks its impact on the environment in line with 31 stations ISO 14001 standards: 2 Park & Ride facilities ››Providing eco-driving training; SERVICE ››Monitoring air-conditioning and water usage; 6 am to 11 pm ››Sorting waste and using recycling channels. Frequency: 8 minutes/line 1.35 million km traveled in 2015 RIDERSHIP 33 million passengers/year 110,000 passengers/day VEHICLES Alstom Citadis 19 dual-vehicle sets (450 passengers) 6 single-vehicle sets (225 passengers) Results STAFF Revenue/Cost 100% ››20,000 passengers subscribe to the service 310 employees ››Fare evasion below 2% ››October 2016 : Transdev Rabat-Salé received including 65 drivers ››Passengers per km: 23 vs 12 (average) the CSR Label from the Moroccan Business and 140 inspectors in Federation (CGEM) within the framework ››33 million passengers per year of COP22. Sydney (Australia) SYDNEY LIGHT RAIL NETWORK A future - proof transit system

Context Objectives

The NSW Long Term Transportation Master Plan ››Deliver a world-class, reliable and sustainable is the NSW Government’s strategy to address public transit system. Sydney’s transportation challenges due to ››Address Sydney’s congestion issues due of growth in population, mobility demand, to growing population pressures. employment and economy. The Master Plan ››Increase public transit ridership is supported by a series of integrated by making it a desirable alternative. transportation delivery plans and regional ››Deliver direct economic benefits to Sydney strategies outlining Sydney’s light rail future. and the New South economy. Sydney It is a four stage process to deliver new and improved light rail services in Sydney; Stage 1: Service integration & improvements, Stage 2: Modernize and extend the existing network, Stage 3: Deliver new services, and Stage 4: Undertake longer term investigations. Contract facts Transdev’s answer TRANSIT AUTHORITY Transport for Transdev Sydney has proudly operated ››Biannual shutdowns for preventative (TfNSW) Sydney light rail services since 1999, providing and routine track work and maintenance. OPERATOR turn-up-and-go frequency based transit along ››Subcontracted rolling stock maintenance Transdev Sydney (part of a dedicated corridor. The line from Alstom. ALTRAC consortium) is commercially focused, offering safe, reliable, CONTRACT START convenient and comfortable transit conditions. Accessibility by all means; Originally 1999, in 2015 renewal The new Central & South East line planned for 2019 a pleasant customer experience for all. and extension through PPP will deliver frequent, fast, reliable services between ››Improved customer information with dedicated (Public Private Partnership) the Central Business District and important passenger information displays real time applications. destinations in the south east. CONTRACT DURATION ››Opal smartcard enabled since December 2014 19 years for easy intermodal transfers and a fast new A 24-hour Operational Control Center payment option. for high availability ››Proactive Community & Customer Engagement Key figures A real-time network monitoring through SCADA programs. allows safe regulation together with: SYSTEM ››continuous voice communications between drivers Acknowledged high standards Inner West Line and the active duty controller (24-hour operation); 12.8 km of track, 23 stops, ››Adherence to Rail Safety (Adoption of National 1 depot + stabling area, 1 extra ››CCTV cameras at all stops and onboard all vehicles; Law) Act 2012 No 82 and the Rail Safety National stabling area ››a live, internally developed, Rail Events Database Regulations 2012 & Rail Safety Regulation 2012 Central & South East Line recording all incidents and hazards for corrective No 662, and Work Health and Safety Act 2011 (estimated opening 2019) action. & Work Health and Safety Regulations 2011. 11.8 km of track, 19 stops, ››Office of the National Rail Safety Regulator 1 operation + stabling area, High comfort for a convenient journey (ONRSR) accreditation. 1 heavy maintenance area, 1.5 km wire free section A fleet of 12 light rail vehicles with a new generation ››ISO 14001 accreditation BSI certification. of upscale features & higher capacity: SERVICE ››12 new Urbos-3 light rail vehicles ordered by the Future developments 7 days a week NSW Government from CAF (total capacity 206: The Central and South East Light Rail project will OPERATING TIMES 74 seated, 132 standing, two dedicated wheelchair transform Sydney and cement light rail as a major Between Central and Dulwich Hill: spaces, low floor entry, fully integrated PISPASPA and growing contributor to the NSW transit - Sunday to Thursday passenger information system). landscape. It will provide better journeys for from 6:00 am to 11:00 pm - Fridays and Saturdays from customers with a modern and accessible fleet Routine & preventative maintenance and a focus on developing seamless interchange 6:00 am to midnight for uncompromising safety Frequency: points supported by enhanced customer - 10-15 min Central to The Star, ››Regular track inspections by engineers information and way-finding. It will also assist 24 hours a day and maintenance technicians. in reducing Sydney’s congestion issues, revitalizing - Overnight frequency ››Technical Maintenance Plans developed the city and deliver an estimated economic benefit every 30 min for core light rail infrastructure assets. of more than AUD$4 billion to the NSW economy. RIDERSHIP 6.1 million passengers/year FLEET Results 12 new Urbos-3 vehicles ››Managed a 40% ridership increase with ››In 2014 92% overall customer satisfaction, STAFF 130 employees the opening of the Inner West Line extension 97% satisfaction for Safety/Security, 95% for in March 2014 Customer Service and 94% for Accessibility ››Fare evasion rate kept to a low 6.5% in 2014 ››Only 10.3 customer complaints per 100,000 journeys in 2014-15 while ridership increased by 58% Dublin (Ireland) - A win-win partnership

Context Objectives

In 1994, within the framework of its urban Transdev has full operational responsibility, development plan, the City of Dublin decided to with the goal of providing service excellence: implement – in addition to its existing transit ››manage and measure improvements system – a light rail system, for quick and in availability, on-time performance environmentally friendly transportation with high and passenger satisfaction; customer capacity to meet rush-hour demand. ››provide ongoing improvements Dublin To build the light rail system, a dedicated agency in fare evasion control; was set up to manage the project. ››contribute to improving the image In 2002, Transdev won the contract to operate of public transportation in Ireland. the light rail lines and began services in 2004. In 2014 following a global tender process the contract was renewed for a further five years.

Transdev’s answer

A win-win partnership Continued development Transdev supports and works in partnership ››The new Luas Operating Contract, awarded with TII, sharing global best-practices in 2014, means a new era for Luas – our goal and building an open dialogue with Luas is to Transform Dublin Together. For this, stakeholders and employee representative Transdev will achieve the very highest levels bodies. of quality and delivery for TII and the National Transport Authority , and aspires to create A high level of performance the “Perfect Journey” experience for our ››Transdev was externally certified to the latest passengers every day. 2015 ISO 9001 and ISO 14001 standards. ››Digital technology has transformed the way ››The management team is focused on people obtain information, communicate and security, driver availability, service disruption interact. We are well-placed to leverage digital Contract facts management and optimization of timetables technology to reach more people better, faster TRANSIT AUTHORITY and services. and in a more meaningful and targeted way. Transport Infrastructure ››Levels of fare evasion are monitored This will support Luas’ reputation and TII Ireland (TII) and assessed monthly to identify proactive in achieving passenger growth. prevention measures. OPERATOR Awards and recognition Transdev Ireland A customer care approach In 2016: CONTRACT START ››Business Working Responsibly Mark from 2004, renewed in 2014 ››Regular “Meet the Managers” initiatives to solicit customer feedback on the platform Business in the Community of Ireland, CONTRACT DURATION allow us to listen to passengers’ expectations based on ISO 26000, valid for three years 5 years and supplement ongoing customer satisfaction and audited by the National Standards surveys and feedback. Authority of Ireland (NSAI). ››LUAS benefited from Transdev’s exclusive In 2017: Key figures programs, enabling high service quality: ››Transdev won the Impact on Climate Change all employees receive Transdev’s international Award at the annual France Ireland Business SYSTEM Awards. 2 lines customer care training, deployment of “Listen”, 46 km of track Transdev’s customer feedback and request ››Transdev Ireland win Operator of the Year at 67 stops program. The Global Light Rail Awards 2017. The winner 6 Park & Rides is the operator that has demonstrated the most exceptional innovation, performance and SERVICES customer service over the previous year. 752 departures/weekday RIDERSHIP 103,000 passengers/day 37.6 million passengers/year DISTANCE TRAVELED 4 million km/year VEHICLES Results 73 Alstom Citadis ››In December 2017, The Luas was passenger journeys and has transformed STAFF extended through the city, linking the south transport in Dublin. 300 employees, side with the north side. This new extension ››Customer satisfaction: 98% (Nov 2017 - Survey including 190 drivers is 5.9km and adds 13 new Stops. The extension commissioned by National Transport Authority) is anticipated to add an additional 10m The Transdev Rail World

SWEDEN See locations below

GERMANY See locations below IRELAND CANADA Dublin Edmonton THE NETHERLANDS Valleilijn / Breng SOUTH KOREA SPAIN FRANCE Seoul Barcelona See locations below

USA MOROCCO New Orleans / Cincinnati Rabat-Salé CHINA Detroit / Milwaukee Hong kong INDIA Specialized subsidiary Mumbai VTMI (Infrastructure Development and Maintenance) AUSTRALIA Sydney

NEW-ZEALAND Auckland / Our operations: 20 Tramways/Street Cars 2 Tram-trains 31 Passenger Rail Tramway Train Metro 1 Tourist Train 3 Metros

Le Havre Bremen Åre Rouen Reims Osnabrück Magdeburg Carhaix Mulhouse Halberstadt Leipzig Nantes Düsseldorf Dresden Görlitz Köln Gävle Chemnitz Lyon Koblenz Uppsala St-Etienne Mainz Grenoble Norrköping Puy de Dôme Linköping Stuttgart Nässjö Gothenburg Montpellier Augsburg Kalmar Munich Karlskrona Salzburg Malmö Kristianstad

FRANCE

Specialized subsidiaries Transamo (Consultancy and Project Management) s an operator and global integrator of mobility, Transdev gives people the freedom to move whenever and however they choose.

We are proud to provide 11 million passenger trips everyday thanks to efficient, easy to use and environmentally-friendly transportation services that connect people and communities. Our approach is rooted in long-term partnerships with businesses and public authorities, and in the relentless pursuit of the safest and most innovative mobility solutions.

We are a team of people serving people, and mobility is what we do.

We are The mobility company. 05/2018 – Photos: Photos library Transdev / Jean-Charles SEXE / Emile JOLY / Jean-Cyril DAENEKYNDT / Olivier PERRENOUD – Creation: Lonsdale / Jean-Cyril DAENEKYNDT / Jean-Charles SEXE / Emile JOLY library Transdev Photos – Photos: 05/2018

Group Client Department www.transdev.com