Croydon Care Directory 2020

Your local guide to care homes, homecare agencies and care and support services in the Croydon borough area

HEATHERWOOD NURSING HOME LLOYD PARK NURSING HOME WILLOW LODGE NURSING HOME SPONSORS OF THE CROYDON CARE DIRECTORY, PLEASE SEE OUR ADVERTISEMENTS INSIDE CROYDON Located in the heart of South Croydon, Tudor House is a purpose built residential nursing home offering outstanding Nursing, Dementia and Palliative care in relaxed surroundings.

Facilities include: A sunny conservatory, large television lounge/library, spacious colour co-ordinated bedrooms, five well equipped bathrooms, with hydrotherapy bath, hairdressing salon and Kitchenette on all floors.

Our friendly qualified nurses and care assistants offer 24 hour care and are led by an RGN/manager who is experienced in the care of the elderly. TUDOR HOUSE Together with a trained support team they ensure that meal times, leisure THE DIFFERENCE IS IN THE CARE activities, outings, visits from friends or relatives and most importantly the care you receive meets your individual requirements.

For more information please Telephone: 020 8410 3399 / Fax: 020 8410 6506 Or write to: Tudor House Residential Nursing Home, 4 Birdhurst Rd, South Croydon, Surrey CR2 7EA

excellent dementia care, personal care, respite care, Care with Compassion 24 hour/Live-in care, cleaning & domestic help, shopping, companionship, Mayrose Care provides end-of-life care and family wholistic support to older support and any other people who want to live service necessary to meet independently and happily your needs. in their own home and Contact us for details: community. 0748 3166 723 Our highly trained and Web: www.mayrosecare.co.uk experienced staff provide Email: [email protected]

M AYROSE C ARE S ERVICES,157 LONDON R OAD, MITCHAM, CR4 2YR `çåíÉåíë= =

Introduction 2

Croydon Assessing your care and support needs 4 Care What are the national eligibility criteria for care and support? · Needs assessments and local authority funding · Care and support plans Directory 2020 Reviews of your care plan 6

Your local guide to care Challenging your care plan homes, homecare agencies and care and support services in the Financial assessment for care and support services 8 Croydon borough area Capital, deprivation of capital and notional capital · Top-ups and choice of services

HEATHERWOOD NURSING HOME LLOYD PARK NURSING HOME WILLOW LODGE NURSING HOME SPONSORS OF THE CROYDON CARE DIRECTORY, Direct payments and personal budgets 10 PLEASE SEE OUR ADVERTISEMENTS INSIDE

CROYDON Why choose a direct payment? · Who can have direct payments? Managing direct payments 12 Care homes · Personal care or nursing care? Choice of care home 14 Choosing a care home if you’re funding your own care · Choosing a care home if you’re having care provided by the local authority · Tips on choosing a care home We gratefully acknowledge the support of the firms whose advertisements If you move into a care home 15 Rights of care home residents · Care services in your home appear on these pages. As a reciprocal gesture we have pleasure in drawing the Independent homecare agencies 16 attention of our readers to their Hiring a personal assistant · Homecare from charities · Making a complaint · announcements. It is necessary Complaints about assessments however for it to be made clear that, whilst every care has been taken in Taking your complaint further 17 Complaints about care homes or care services · Care home and care services compiling this publication and the regulation · Local authority complaints · Who to complain to if you’re paying for statements it contains, the Publisher your own care · Complaints about abuse or neglect cannot accept responsibility for any inaccuracies, or for the products or Useful contacts 18 services advertised. The Directory: Homes for older people 21 Compiled and edited by Peter Devall and Sherie Pulido Homes for people with learning disabilities 24 Published by London Care Directories, 162 Leicester Road, Barnet, Herts EN5 5DS. Homes for people with a physical disability 27 Tel: 020 8364 8428. Homes for people with mental health problems 28 Email: [email protected]. Website: www.londoncaredirectories.co.uk. Nursing homes 31 Copyright London Care Directories 2020© Homecare agencies 35 1 tÉäÅçãÉ=íç=íÜÉ=`êçóÇçå== Å~êÉ=ÇáêÉÅíçêó=OMOM=

Choosing a care service is a major life decision, and so this Directory is designed to help you and your family make the best choice to meet your needs. It gives you up to date information on registered residential and nursing homes and local home care agencies along with contacts and information about services for people who are looking for a care service in the Croydon area, either for themselves, or a relative or friend. It aims to give guidance and information on choosing a home or a care agency, and contains detailed information and advice on care provision locally. For care homes, as well as basic information such as contact details (including website or email addresses), ownership and the number of registered places at each location, the publisher has undertaken a research project to establish specific details on the facilities available. These include such things as, whether the home offers rooms with responsibility for any errors. The information in this guide is en-suite facilities, if there is a passenger lift and/or stair lift relevant to all people in need of care, whatever the disability and is respite care offered. For homecare agencies we or problem that has led them to need support, and we hope provide a comprehensive list of local providers with detailed you find it helpful. contact information. Should you have any comments on either the content or The Directory also features extensive and informative the design of this Directory please contact: articles on how to go about choosing and making care provision. All homes and agencies listed in this Directory are registered with and regularly inspected by the Care Quality London Care Directories, Commission (CQC). For more information on the CQC and 162 Leicester Road, Barnet, Herts EN5 5DS Tel: 020 8364 8428 their role please visit their website: www.cqc.org.uk Email: [email protected] As publishers of this Directory we have a policy of not The Croydon Care Directory is also available to view and download from recommending any particular home or care agency or accept our website: www.londoncaredirectories.co.uk

London Care Directories: Croydon Care Directory 2020 2 ‘From management to nurses, care staff, I can’t thank you enough. My mum is so happy, which makes me happy. Thanks to you all’ – Son of Resident, 5 out of 5, carehome.co.uk

For 昀rst-class nursing, dementia, respite and day care, look no further than Heatherwood Nursing Home, your local, highly-rated care home in Purley.

Part of the Heatherwood Healthcare Group of homes, Heatherwood Nursing Home is well- regarded in the local area and offers residents a happy, ful昀lling way of life, complete with not only expert, person-centred care from a brilliant team but also stimulating activities, delicious meal choices and a strong focus on wellbeing.

Our home offers the ideal location and with just 25 single en-suite rooms available, there’s warm, homely atmosphere from the moment you walk in. If you believe Heatherwood could be the ideal home for yourself or your loved one, contact us today to 昀nd out more about our compassionate care. 47 Foxley Lane, Purley, Surrey CR8 3EH 0203 744 0853 [email protected] | heatherwoodhealthcare.org

3 qÜáë=aáêÉÅíçêó=áë=~=ÖìáÇÉ=áë Ñçê=éÉçéäÉ= • make them unable to achieve two or more specified outcomes ïÜç=Ü~îÉ=Å~êÉ=~åÇ=ëìééçêí=åÉÉÇëI= • as a result of being unable to meet these outcomes, there íÜÉáê=Å~êÉêÛë=~åÇ=éÉçéäÉ=ïÜç=~êÉ= is likely to be a significant impact on the adult’s wellbeing An adult’s needs are only eligible where they meet all three éä~ååáåÖ=Ñçê=íÜÉáê=ÑìíìêÉ=Å~êÉ=åÉÉÇëK of these conditions.

Care and support services, also known as social care Needs assessments and local authority funding services, help people who are in need of practical support The first step will be to draw up a care and support plan, due to illness, disability, old age or a low income. Social care or in the case of a carer with eligible needs, a support plan. services are available to everyone, regardless of their If you have eligible needs, the local authority will check that background. However, social care is subject to rules about you normally live in their area. Social care is not free and you your needs and ability. Services can also support the families may have to contribute towards the cost of meeting your or carers of people who receive social care. needs. Local authorities will do an assessment to see if you have to contribute and how much that would be. Assessing your care and support needs The local authority should not refuse to meet eligible needs If you have care and support needs and find it difficult to on the grounds of cost, although if there is more than one look after yourself, the council may be able to advise you and option, it is allowed to choose what it believes is the most provide you with some help. The best way to get help from cost effective one. the council is to ask for a care and support needs If your needs do not meet the national eligibility criteria, the assessment. You can do this by contacting the council’s adult local authority still has to give you information and advice on social services department. what support might be available in the community to support When you get assessed, as a minimum you may be given you. information and signposting to other services, and ways that Alternatively, you may want to consider funding your own you might find funding to pay for them. However, if your care and support to help with the needs identified as a result needs meet the national eligibility criteria, the council will have of the assessment. to meet these needs. If you disagree with your needs assessment or the care and support plan, there are ways that decisions can be What are the national eligibility criteria for care and challenged or you can make a complaint (see ‘Making a support? complaint’). The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect Care and support plans their ability to achieve relevant outcomes, and how this A care plan (sometimes called a care and support plan, or impacts on their wellbeing. support plan if you’re a carer) sets out how your care and The council must consider whether the person’s needs: support needs will be met. • arise from or are related to a physical or mental impairment You should be fully involved in the preparation of your care or illness plan, and you and anyone else you request should also get

London Care Directories: Croydon Care Directory 2020 4 We Community

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5 a written copy. The care plan must set out: Reviews of your care plan • the needs identified by the assessment Your care plan should be reviewed by social services within • whether, and to what extent, the needs meet the eligibility the first three months, and then at least annually. criteria The review looks at whether the outcomes identified in the care plan are being met. It should also review these goals to • the needs that the authority is going to meet, and how it make sure they’re still appropriate (and for instance, that your intends to do so care and support needs haven’t changed), and check that • for a person needing care, for which of the desired any risk assessments are up to date. outcomes care and support could be relevant If, after the review, it is clear that things have changed that • for a carer, the outcomes the carer wishes to achieve, and affect the detail within the care plan, then the local authority their wishes around providing care, work, education and will conduct a revision of the plan. This may also involve a recreation where support could be relevant needs assessment and financial assessment. If it’s decided that you no longer qualify for local authority • the personal budget support, you should receive written reasons for this, with • information and advice on what can be done to reduce the information about other help available, including funding your needs in question, and to prevent or delay the development own care. of needs in the future • where needs are being met via a direct payment (see Challenging your care plan ‘Direct payments and personal budgets’), the needs to be If you’re not happy with a care plan, the services provided, met via the direct payment and the amount and frequency or the way an assessment was carried out, you will need to of the payments use the local authority’s complaints process. It can sometimes be helpful to get support when you’re Your care plan should be individual to you, and you should making a complaint. Sources of help can include an advocacy be allowed to have as much involvement in the development organisation. of your plan as you wish. Care and support should help you to: • live independently • have as much control over your life as possible • participate in society on an equal level, with access to employment and a family life • have the best possible quality of life • keep as much dignity and respect as possible It’s worth remembering that if there are different options that would meet your assessed needs equally well, the local authority can choose what it believes are the most cost- effective options.

London Care Directories: Croydon Care Directory 2020 6 Beechwood House and Barrington Lodge are proud to provide the highest quality residential and nursing care in Croydon. Beechwood House Residential Care Home AWARD WINNING HOME 6 YEARS RUNNING FROM 2014 TO 2019 which accommodates 23 residents and specialises in Residential and Dementia Care. Barrington Lodge Nursing Home specialises in EMI nursing care and palliative care for 41 residents. Both homes are situated in peaceful residential area’s but close to all local facilities and transport links. They are staffed around the clock by highly trained professionals and all rooms are beautifully decorated with en-suite facilities. Single and companion rooms are available. Beechwood and Barrington are consistent Top 20 Care Home Award Winners Please come & visit us Beechwood House, 40 Beechwood Road, Sanderstead CR2 0AA • Tel: 020 8651 2937 • Email: [email protected] Barrington Lodge, 9-15 Morland Road, Croydon CR0 6HA • Tel: 020 8654 9136

For care homes. For Living

Loo th k in e listi fo ngs r Re C d Red Court, your local ourt Bupa care home.

Whether you need to find a care home now, or are just starting to look into the options, you can consider Red Court in Croydon for a range of care needs including nursing and residential. We offer short stays, whether that’s just for a week, a month while recovering from an operation or even longer. Call us for advice or to arrange a visit 020 8108 4378 Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sunday and bank holidays. We may record or monitor our calls. Q416798 OCT19 CS 014122

7 Financial assessment for care and support services of your home, but you have a low income, the council may If you have been assessed as needing care services, the allow you to defer payment while you arrange to sell your council will carry out a financial assessment (a means test) home. to see if you should pay something towards the cost of your If the local authority thinks someone has deliberately got care. rid of capital to get financial assistance, it will treat that person This assessment looks at your income, including tax credits as if they still had that capital. This could apply if you: and some benefits after disability-related expenses (if it is • spent money on a non-essential or luxury item including disability benefits). Disability-related expenditure can • gave money away include items such as laundry, maintenance, respite care, and • gave away property or a share of property extra bedding. The local authority will look at the reason why the money If you need to go into a care home, the council must ensure has been spent. Repaying a debt, for example, may justify you have enough money to spend on any personal items you your action, but it will depend on the individual circumstances. might need, such as clothes and toiletries. This is known as The timing of the expenditure or disposal of capital is also a personal expenses allowance (PEA). important. If you didn’t know you needed care or you were The council has the discretion to allow a larger personal likely to need care in the immediate future, the less likely it is expenses allowance – for example, if you have dependent that the local authority will view it as deliberate deprivation of children, or you are a temporary resident and also need to capital. meet the costs of your own property. If you’d experience If the local authority decides there has been deliberate hardship if the allowance was not increased, you should deprivation of capital, you will be treated as if you still had the complain about this to the council. capital. This is known as notional capital. Notional capital is If you are receiving care in your own home (see ‘Care treated as gradually reducing over time to a point where you services in your home’), the council must ensure you have qualify for full help. enough money left after charges to meet your living costs, such as rent and food. This is known as the minimum income Top-ups and choice of services guarantee (MIG). The levels are the equivalent of Income If you are receiving local authority support with the cost of Support plus 25%, and the amounts are set out in your care and you need to live in a certain place to receive regulations. that care, such as a care home, you have the right to choose where you live (choice of accommodation). The council must Capital, deprivation of capital and notional capital ensure you have at least one choice that is affordable from The local authority will also look at your capital, such as the amount identified in your personal budget, and ideally savings and property. Currently, local authorities won’t more than one. Some local authorities will have a list of contribute to the cost of your care if you have more than preferred providers that they will usually recommend. £23,250 in savings and property (known as ‘capital’). From If you do not like the provider suggested, or you or the April 2020, this threshold will rise alongside the introduction person you care for has a particular service in mind, you can of the cap on care costs, so more people will be eligible for ask the local authority to arrange it. The local authority has a help sooner. duty to explain this right of choice to you. This free choice is If you have more than this capital limit because of the value subject to conditions:

London Care Directories: Croydon Care Directory 2020 8 ‘I am happy here. Very good staff. Food is nice. Very nice manager. Good activities. I have been here 8 years, nice home.’ – Resident, 5 out of 5, carehome.co.uk

For 昀rst-class nursing, dementia, respite and day care, look no further than Lloyd Park Nursing Home, your local, highly-rated care home in South Croydon.

Part of the Heatherwood Healthcare Group of homes, Lloyd Park Nursing Home is well- regarded in the local area and offers residents a happy, ful昀lling way of life, complete with not only expert, person-centred care from a brilliant team but also stimulating activities, delicious meal choices and a strong focus on wellbeing.

Our park-side home offers the ideal location and with just 18 single en-suite rooms available, there’s warm, homely atmosphere from the moment you walk in. If you believe Lloyd Park could be the ideal home for yourself or your loved one, contact us today to 昀nd out more about our compassionate care.

84 Coombe Road, South Croydon CR0 5RA 0203 744 0853 [email protected] | heatherwoodhealthcare.org

9 • the preferred accommodation must be available that you need any kind of support, you will receive a personal • the preferred accommodation must be suitable to meet budget and can choose a direct payment instead of letting your assessed needs them arrange services for you. • it will not cost more than the amount set out in your If you aren’t able to, or don’t want to manage your own personal budget finances, it’s possible for another person to manage the direct payments on your behalf. Direct payments are voluntary, and • the provider is willing to enter into a contract you need to request or agree to have one. You may choose a care home that is more expensive than the amount set out in your personal budget. If you do, a third Why choose a direct payment? party such as a relative or friend must be willing and able to pay the difference in cost for the likely duration of your stay. If you need care and support, this had in the past been This is known as a top-up payment. provided direct from the council. Direct payments were Where a person agrees to enter into a top-up payment, introduced to give people more choice and control over how they will need to sign a written agreement with the local their care and support was arranged, to help them live more authority. This will set out what the costs are, how often they independently. have to be paid, and what will happen if the person is no The direct payment is paid to you by the council so that you longer able to make the payment. can decide how you want to meet your care and support In some limited circumstances you can make this payment. needs. Many people choose to employ their own personal This is if you enter into a deferred payment scheme, or you assistant, although there are many other ways direct benefit from the value of your property being disregarded for payments can be used. the first 12 weeks of your care. The restrictions on paying this The full control over care and support that direct payments additional cost yourself will be lifted from April 2020, when enables is an attractive option for many people. However, the point at which means-tested support for care costs is some people may be unsure whether they want or could increased. manage a direct payment. In these cases, the council can The local authority can never require you to pay a top-up provide you with a mixed package of care. payment and must ensure there is at least one choice A mixed package of care may consist of a smaller direct available within the amount set in your personal budget. Any payment, with some care and support arranged by the arrangements to pay a top-up must involve your local council or a provider. This allows people to try out direct authority, and should not be directly between you and your payments, before deciding whether to move to a ‘full’ direct provider. payment.

Direct payments and personal budgets Who can have direct payments? Direct payments and personal budgets are offered by your In most cases, if you or the person you’re looking after are local authority to give you more flexibility over how your care assessed and social services decide you need support and support is arranged and provided. They are given to both services, they must offer you the option of receiving direct people with care and support needs, and also to carers. payments to arrange care and support yourself, instead of A personal budget or direct payment will be created after having it arranged for you. If you want a direct payment, but your assessment by social services. If the council decides do not wish to manage it yourself, a ‘nominated person’ can

London Care Directories: Croydon Care Directory 2020 10 ‘I can honestly say that the manager and her team are absolutely amazing.’ – Daughter of Resident, 4.8 out of 5, carehome.co.uk

For 昀rst-class nursing, dementia, respite and day care, look no further than Willow Lodge Nursing Home, your local, highly-rated care home in Cheam Village.

Part of the Heatherwood Healthcare Group of homes, Willow Lodge is well-regarded in the local area and offers residents a happy, ful昀lling way of life, complete with not only expert, person-centred care from a brilliant team but also stimulating activities, delicious meal choices and a strong focus on wellbeing.

Our home offers the ideal location and with just 27 single en-suite rooms available, there’s warm, homely atmosphere from the moment you walk in. If you believe Willow Lodge could be the ideal home for yourself or your loved one, contact us today to 昀nd out more about our compassionate care.

59 Burdon Lane, Cheam Village, Sutton SM2 7BY 0203 744 0853 [email protected] | heatherwoodhealthcare.org

11 receive the direct payment and manage it on your behalf. If out what assistance they provide. Social services may give a person lacks capacity to request a direct payment, an help directly or through a local direct payments support ‘authorised person’ can request a direct payment and service. manage it on their behalf. Local voluntary organisations may also be able to provide tailored support, and Disability Rights UK has specialist expertise Managing direct payments in direct payments (please visit: www.disabilityrightsuk.org). The council should set out your obligations and responsibilities in a direct payment agreement that you may Care homes be asked to sign. This could include: If you’re looking for a residential care home, there’s a huge • keeping records and accounting for how the money is variety of options available. There are permanent care homes spent to social services for older people, homes for younger adults with disabilities, • taking on the legal role of an employer if you’re using the and homes for children. payment to pay for a care worker; talk to the council about Care homes may be privately owned or run by charities or local organisations who can help manage the administration councils. Some will be small care homes based in home-like and other responsibilities of being an employer domestic dwellings, while others will be based in large Direct payments can only be spent on things that will meet communal centres. the assessed needs of the person. If you spend a direct One of the first options you have to consider when payment on something that doesn’t meet your needs, social choosing residential care is whether you need the care home services can recover the money from you or terminate the to provide nursing care, or just standard personal care. direct payment agreement. Everyone who gets support from social services should Personal care or nursing care? have their care and support plan reviewed at least once a Care homes for older people may provide personal care or year. If someone’s needs have changed, they should contact nursing care. A care home registered to provide personal social services to request a review of their care plan. If needs care will offer support, ensuring basic personal needs are have changed in a way that affects the details within the taken care of. A care home providing personal care only can current plan, the council may conduct another assessment assist you with meals, bathing, going to the toilet and taking of needs, or a financial assessment. medication, if you need this sort of help. Social services can charge for care and support. This Some residents may need nursing care, and some care means that you may need to make a financial contribution homes are registered to provide this. These are often referred towards your personal budget amount. Your local social to as nursing homes. For example, a care home might services must tell you if you’ll need to contribute, and how specialise in certain types of disability or conditions such much, and this will be detailed in your personal budget. Their as dementia. charges must be in accordance with the law. Usually, the There are also residential care homes that provide care council will subtract any charge you need to pay from the and support for people with, for example, severe physical personal budget amount, rather than asking you to pay. disabilities, learning disabilities, brain injury resulting from an You should be able to get help managing direct payments accident, or mental health problems. They can care for adults if you need it. Contact the social services department to find with more than one condition, and some homes will have

London Care Directories: Croydon Care Directory 2020 12 To advertise on our website or in any of our range of
London Care Directories, please call Peter Devall
on 020 8364 8428 Email: [email protected]

This Directory is also available to view on-line at: www.londoncaredirectories.co.uk
You can also view our range of other London Care Directories in the same way.
Group and individual Directory rates and discounts, along with details of special
positions are available on request. We publish care directories in the following boroughs: Barnet,
Croydon, Ealing, Enfield, Haringey, Hillingdon, Hounslow, Redbridge and Sutton Finding Care in London

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Choosing a care home if you’re having care provided by the local authority After a needs assessment from social services, you will be provided with a care plan, which should make clear whether you need residential care and what other options, if any, might be available and most appropriate based on your needs. Even if you’re unlikely to be eligible for financial help with residential care home fees, it could still be worth involving expertise in providing care for adults with alcohol or drug social services. The needs assessment, and information they dependency. These care homes may offer permanent provide, are likely to be very helpful in making decisions residence or provide care for a temporary period. about care. Some care homes specialise in providing residential care for children with physical disabilities, learning disabilities or Tips on choosing a care home emotional problems. • Check the most recent inspection report to see how well the care home is doing and if there is anything of concern. Choice of care home You can get inspection reports by searching for the care The law says that where the local authority is funding home on the Care Quality Commission website. accommodation, it must allow a person entering residential • Consider the location of a care home. Is the care home care to choose which care home they would prefer, within near family and friends? Are there shops, leisure or reason. educational facilities in the area? Is the area noisy? Social services must first agree the home is suitable for • Is the care home focused on the residents’ individual your needs and it would not cost more than you would needs, or do they insist that residents adapt to their normally pay for a home that would meet those needs. You routine? are free to make your own arrangements if you can afford the long-term cost. However, it is worth asking the local • What arrangements are there for visitors? Can residents authority for a financial assessment, because it might pay come and go as they please, as far as it is safe to do so? some or all of your care costs. Are staff able to help residents to go out? Are outings arranged? Choosing a care home if you’re funding your own care • What involvement would you have in the care home? How If you are funding your own care, you have a great deal of would you communicate with staff? Are there any support options, and you will need to do a lot of research on which groups or regular meetings? care home provides the best options for you in terms of its • If safety and security are issues, what arrangements or

London Care Directories: Croydon Care Directory 2020 14 supervision can the care home provide? also be registered. • Will the care home meet your specific religious, ethnic, The registration of organisations reassures the public when cultural or social needs? Will the correct diet be provided? they receive a care service or treatment. It also enables the Will the right language be spoken? Will there be CQC to check that organisations are continuing to meet CQC opportunities to participate in religious activities? Do they standards. allow pets? Standards for care homes are outlined on the CQC website. These standards are underpinned by regulations • When you are choosing accommodation it may be a governing the quality and safety of services. lifelong decision, so you may want to think about planning The regulations are enforceable by law – the CQC can for end of life care at the same time. enforce fines, public warnings, or even suspend or close a • You might also want to check what people who have used service if they believe people’s basic rights or safety are at the care home say about it from online feedback and risk. review services. • Ask for a temporary stay in the care home before you Care services in your home decide. Temporary stays in care homes can also be Homecare comes in many forms and has many names arranged in certain circumstances, such as after a stay in used to describe it, including home help, care attendants hospital. and ‘carers’ (not to be confused with unpaid family or friends who care for you). If you move into a care home Homecare can suit you if you need: When you go into a care home, make sure the • personal care, such as washing or dressing management and staff of the home know about your • housekeeping or domestic work, such as vacuuming condition, disability and other needs. They may have some • cooking or preparing meals of this information already – for example, if the council has • nursing and health care set up the placement after a care needs assessment. • companionship Moving home can be unsettling at the best of times, so Homecare can be very flexible, in order to meet your needs, when you move into a care home, it’s good to have it planned and the same person or agency may be able to provide some in advance and have family or friends around you when you or all of these options for the duration of your care: move to make you feel more comfortable. • long-term 24-hour care Rights of care home residents • short breaks for an unpaid family carer The Care Quality Commission (CQC) is the regulator of • emergency care health and adult social care in England, whether it’s provided • day care by the NHS, local authorities, private companies or voluntary • sessions ranging from 15-minute visits to 24-hour organisations. assistance and everything in between Under existing rules, independent healthcare and adult See the ‘Homecare’ section in this Directory for a list of social services must be registered with the CQC. NHS homecare services and agencies. providers, such as hospitals and ambulance services, must If you believe that you might benefit from some help at

London Care Directories: Croydon Care Directory 2020 15 home, the first thing to do is to contact the council’s social appropriate type of care and support. services department to ask for an assessment of your care You can find out more from the UK Homecare Association. and support needs. Please visit their website: www.ukhca.co.uk If you are eligible for homecare services, the council may provide or arrange the help themselves. Alternatively, you Hiring a personal assistant can arrange your own care, funded by the local authority, You can hire a ‘personal assistant’ to act as a homecare through direct payments or a personal budget. worker for you. If you have chosen direct payments or a personal budget, Personal assistants can offer you all that you’ll get from an or you aren’t eligible for local authority help and want to get agency worker, but you’ll also get the continuity, familiarity care privately, you can arrange it in several different ways. and ongoing relationship with your assistant. However, if you employ a personal assistant, you will then Independent homecare agencies have the legal responsibility of an employer. This will If you use an independent homecare agency, you or the include arranging cover for their illness and holidays. person you’re looking after has to find the care agency and pay them. Homecare from charities The agency will provide a service through a trained team of Charities such as Age UK and Carers Trust can provide care workers, which means you may not always have the home help and domestic assistance services. The Carers same person visiting your home, although the agency will do Trust supports carers by giving them a break from their caring its best to take your choices into account. Independent responsibilities through homecare services. homecare providers are regulated by the Care Quality Commission (CQC). Homecare agencies must meet CQC’s Making a complaint national minimum standards and regulations in areas such as There may be times when you want to make a complaint training and record-keeping. The CQC has the power to about the services you have received. Making a complaint inspect agencies and enforce standards. Homecare agencies through the right channels could result in a better outcome must vet homecare workers before engaging them by taking for you, and may help improve things for other people, too. up references and carrying out Disclosure and Barring Service Please don’t be reluctant to come forward if you feel (DBS) checks on potential employees. Homecare agencies something is wrong. can also: • take over the burden of being an employer – for example, Complaints about assessments payroll, training, disciplinary issues and insurance If you, or someone you’re looking after if you’re a carer, • train their homecare workers through national qualifications wants to complain about a decision made by social services, and service-specific training you can use the statutory complaints system. If you want to • replace workers when they are ill, on holiday or resign complain about your local authority, you should do so in • put things right when they go wrong writing or verbally to the complaints manager within 12 An agency will want to see you and/or the person you’re months. looking after so that they can assess your needs. This also The council should acknowledge it has received your means that a joint decision can be made about the most complaint within three working days. It will inform you of how

London Care Directories: Croydon Care Directory 2020 16 long your complaint is likely to take to investigate. The local sure they meet fundamental standards of quality and safety. authority must respond fully within six months, unless a Its role is to ensure the services comply with regulations and different time period has been discussed and agreed with you. quality standards. If you have experienced poor care or know Each local authority is responsible for arrangements for that poor care is being provided somewhere, you can report dealing with complaints, so contact the council for a copy of it to the CQC, anonymously if you wish. You can also tell their complaints procedure. them when you have received good care. Please see ‘Useful contacts’ in this Directory for their contact details. Taking your complaint further If you are not satisfied with the response you receive from Local authority complaints the council, you are entitled to ask the independent Local If the council is responsible for making a placement, Government Ombudsman (LGO) to investigate. The creating a care plan or arranging care for you, or someone Ombudsman can investigate complaints about local councils. you are looking after, it is possible to use their statutory social Further information is available on the LGO website: services complaints system to make a complaint. If the local www.lgo.org.uk/adult-social-care authority complaints procedure does not resolve the complaint, it may be possible to use other complaints Complaints about care homes or care services methods, such as the LGO. If you do complain to the CQC You, or the person you’re looking after, may have a or local authority, they should liaise with the care home or complaint about a residential care home. A complaint could care service to ensure that you receive a co-ordinated be about the quality of care provided or the fees charged. response. There are a number of ways you can make a complaint. If the care is funded or arranged by a local authority, that Who to complain to if you’re paying for your own care local authority is responsible for it, even if it is provided in an If you’re a ‘self-funder’ – paying for your own care costs – independent care home. You should complain to the local you can take the complaints to the LGO if you’re not satisfied authority and the Local Government Ombudsman (as with the outcome of the initial direct complaint to the care detailed above) if you are not satisfied with the response you provider, or the response from the local authority. But receive. remember, the complaint can only be made to the local If you are funding or arranging your own care, you should authority if they had a hand in helping you arrange your care. make a complaint to the care home operator. The law says all care homes must have an appropriate complaints Complaints about abuse or neglect procedure. If you’re worried about doing so, you can complain Some of the most serious complaints involve alleged directly to the regulator responsible for all care homes and physical or psychological abuse or neglect within the care regulated care services instead. home. If you believe this may have occurred, contact the council as quickly as possible. Each council has a Care home and care services regulation safeguarding team responsible for responding to allegations, At present, the Care Quality Commission (CQC) is even if the local authority wasn’t involved in arranging responsible for regulating care homes and all regulated care residential care. The local authority will liaise with the police services. It monitors, inspects and regulates services to make and the CQC if appropriate.

London Care Directories: Croydon Care Directory 2020 17 USEFUL CONTACTS IN CROYDON

AGE UK Croydon Croydon University Hospital 81 Brigstock Road, Thornton Heath CR7 7JH 530 London Road, Croydon CR7 7YE Tel: 020 8686 0066 Tel: 020 8401 3000 Email: [email protected] Web: www.croydonhealthservices.nhs.uk Web: www.ageuk.org.uk/croydon Healthwatch Croydon Alzheimer’s Society- Croydon 24 George St, Croydon CR0 1PB Heavers Resource Centre 122 Selhurst Rd, London SE25 6LL Tel: 0300 012 0235 Tel: 020 8653 2818 Email: [email protected] Web: www.alzheimers.org.uk Web: www.healthwatchcroydon.co.uk

Carers Information Service Mind in Croydon 24 George Street, Croydon CR0 1PB 26 Pampisford Road, Purley, Surrey CR8 2NE Tel: 020 8649 9339 Tel: 020 8668 2210 Email: [email protected] Email: [email protected] Web: www.carersinfo.org.uk Web: www.mindincroydon.org.uk

Caring Support Mencap Croydon Portland House, 678 London Road, Thornton Heath, CR7 7HU Provides a range of services and campaigns for Tel: 020 3823 1220 Web: www.caringsupport.org.uk people with learning disabilities and autism Portland House, 678 London Road, Central Library Croydon Thornton Heath, CR7 7HU Katharine St, London, CR9 1ET Tel: 020 8684 5890 Tel: 020 3700 1034 Email: [email protected] Email: [email protected] Web: www.croydonmencap.org.uk

Citizens Advice Croydon NHS Clinical Commissioning Group- Croydon 48-50 Portland Road, South Norwood, London SE25 4PQ Bernard Weatherill House, 2nd Floor Zone G, Tel: 0300 330 9095 Mint Walk, Croydon CR0 1EA Web: www.citizensadvicecroydon.org Tel: 020 3668 1300 Web: www.croydonccg.nhs.uk Croydon Carers Centre 12 Katharine Street, Croydon CR0 1NX Tel: 020 8688 7219 (10am - 4pm, Monday - Friday) Web: www.croydoncarers.org.uk

London Care Directories: Croydon Care Directory 2020 18 NATIONAL ORGANISATIONS Citizen’s Advice Bureaux (CAB) Citizen’s Advice Bureaux offer free, impartial and Action on Elder Abuse confidential advice on a range of issues including PO Box 60001, London SW16 9BY consumer complaints, welfare rights, employment law and Tel: 020 8835 9280 immigration and nationality queries. Email: [email protected] Web: www.citizensadvice.org.uk Web: www.elderabuse.org.uk Provides information to a wide range of organisations and Elderly Accommodation Counsel (EAC) individuals concerned with the issue of elder abuse. It also Suite A, 202 Lambeth Road, London SE1 7JW operates the Elder Abuse Helpline which is a confidential Tel: 0800 377 7070 information and support service for anyone concerned (First Stop Advice Line) about the abuse of an older person. Web: www.eac.org.uk Elder Abuse Helpline: 080 8808 8141 (9am-5pm, Mon-Fri). The Elderly Accommodation Counsel (EAC) is a national charity that aims to help older people make informed Age UK (National Office) choices about meeting their housing and care needs. Advice line: 0800 678 1602 Web: www.ageuk.org.uk Independent Age 18 Avonmore Road, London W14 8RR Care Quality Commission Advice line: 0800 319 6789 Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Mon to Fri: 8.30am to 6.30pm, Sat 9am to 1pm, Tel: 03000 616161 Sun and bank holidays closed Web: www.cqc.org.uk Email: [email protected] Web: www.independentage.org Carers UK Particular expertise in residential and nursing home care 20 Great Dover Street, London SE1 4LX and runs an advice line for older people, their carer’s and Tel: 020 7378 4999 relatives. Helpline: 0808 808 7777 NHS 111 Service (Mon and Tue, 10am-4pm) Email: [email protected] Call 111 when you need medical help fast but it’s not a 999 emergency. Available free of charge 24 hours a day, 365 Web: www.carersuk.org days a year Carers UK supports unpaid carers and provides information and advice about caring. Carers UK influences policies through our research, based on carers’ real-life NHS experiences and campaigns to make life better for carers. Provides information on conditions, treatments, local We help carers. When caring affects you and your family services and healthy living Carers UK is here for you. Web: www.nhs.uk

London Care Directories: Croydon Care Directory 2020 19 Relatives and Residents Association TRANSPORT 1 The Ivories, 6-18 Northampton Street, London N1 2HY Helpline: 020 7359 8136 Blue Badge Scheme (Monday to Friday 9:30am to 1pm) The Blue Badge Scheme helps you park closer to your Web: www.relres.org destination if you’re disabled. Go to your local Council’s The Relatives and Residents Association Helpline provides website for information about the scheme. information and support to relatives, friends and family of older people living in or about to move into a care home. Dial –a- Ride We can provide help on how to choose a care home, Tel: 0343 222 7777 concerns over care or understanding the complicated rules Web: www.tfl.gov.uk/modes/dial-a-ride/ about paying for care. Freedom Bus Pass United Kingdom Homecare Association Helpline: 0300 330 1433 Tel: 020 8661 8188 Email: [email protected] Web: www.ukhca.co.uk Web: www.freedompass.org UKHCA is the professional association of home care providers Shop Mobility Tel: 01933 229644 HEALTH AND WELLBEING Email: [email protected] Web: www.nfsuk.org Arthritis Care Tel: 0800 5200 520 (Freephone helpline) Taxicard Web: www.arthritiscare.org.uk Taxicard is a method of providing subsidised door-to-door transport for people who have serious mobility impairment Disabled Living Foundation and difficulty in using public transport. Tel: 0300 999 0004 Web: www.taxicard.org.uk Helpline for advice and information for disabled and/or older people Transport for London Web: www.dlf.org.uk Web: www.tfl.gov.uk

The Keep Fit Association For information about fitness classes in your local area Tel: 01403 266000 Web: www.keepfit.org.uk

London Care Directories: Croydon Care Directory 2020 20 Care Homes in the London Borough of Croydon Introduction to our Directory of Care Homes Homes for older people

Acorn House 31 The Directory of Care Homes that follows has been drawn 63 Hayes Lane, Kenley CR8 5JR up from careful research with the aim of providing the most Tel: 020 8660 3363 • Email: [email protected] up to date information at the time of going to print. We include basic contact information for all of the homes Owner: Medicrest Ltd • Manager: Jailie Enguio for you to refer to. There is also information about the Web: www.acorncarehomes.co.uk particular ‘Specialisms of Care’ that each of the homes Facilities: En, P, St, R Specialisms: D offers. This is shown in the form of a letter coding system. Acorn Lodge 39 Please refer to the coloured letter coding Key shown here to 14 Abbots Lane, Kenley, Purley, Surrey CR8 5JH know what each letter code signifies.Our list of homes is Tel: 020 8660 0983 • Email: [email protected] also split up into different care categories to help you most Owner: Medicrest Ltd • Manager: Catherine Ampaw easily find homes that provide the type of care that you are seeking. Web: www.acorncarehomes.co.uk All of the homes listed here are registered with the Care Facilities: En, P, St, R Specialisms: OP, D Quality Commission and alongside the name of each home Addington Heights 50 we have included the maximum number of resident’s each 1 Milne Park West, New Addington, Surrey CR0 0DN home is registered to accomodate. Tel: 0333 321 8261 • Email: [email protected] Specialisms: Owner: Care UK Partnerships Ltd • Manager: Catherine Faboya OP Older people Web: www.careuk.com D Dementia Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD MH Mental health Beechwood House 23 PD Physical disability 40 Beechwood Road, South Croydon, CR2 0AA LDA Learning disabilities/Autism Tel: 020 8651 2937 • Email: [email protected] SI Sensory impairment Owner: Mr and Mrs H Pavaday • Manager: Mrs Ann Pavaday YA Younger adults Facilities: En, P, R Specialisms: OP, D AD Alcohol and drug recovery See our advert on page 7

Facilities: Beth Ezra 20 En En-suite rooms available 52 Smitham Bottom Lane, Purley, Surrey CR8 3DB P Passenger lift Tel: 020 8668 7116 • Email: [email protected] St Stair lift Owner: Beth-Ezra Trust • Manager: Gavin Ramsden R Respite care provided Web: www.bethezra.org Facilities: En, P, R Specialisms: OP 21 Care Homes in the London Borough of Croydon - Homes for older people Clifton House 16 Gate Lodge 21 77 Brighton Road, Coulsdon CR5 2BE 1 Upper Woodcote Village, Purley CR8 3HE Tel: 020 8668 3330 Tel: 020 8668 7286 Email: [email protected] Email: [email protected] Owner: Mr and Mrs J P Rampersad Owner: Mr and Mrs P Chellun Manager: Jaikishan Rampersad Manager: Devika Dradhakissoon Web: www.gatelodgecarehome.co.uk Facilities: En, P, R Specialisms: OP Facilities: En, P, R Specialisms: OP, D Foxley Lodge 22 Hall Grange 86 24-26 Foxley Hill Road, Purley CR8 2HB 17 Shirley Church Road, Croydon CR9 5AL Tel: 020 8668 4135 Tel: 020 8654 1708 Email: [email protected] Email: [email protected] Owner: Foxley Lodge Residential Care Home Owner: Methodist Home for the Aged Manager: Esther Olagbaju Manager: Abiodun Williams • Web: www.mha.org.uk Facilities: En, P, St Specialisms: OP, YA, D Facilities: En, P, R Specialisms: OP, PD

Hayes Court Care Home Set in the wooded hills of Kenley, Surrey, Hayes Court is a privately owned care home established in 1967, providing a warm and homely care environment.

Our aim is to provide Nursing care and individual attention to meet the personal 50 Hayes Lane, Kenley, Surrey CR8 5LA needs of our elderly 020 8660 3432 clients in an extended www.hayescourt.com family setting.

NURSING RESIDENTIAL CONTINUING CARE RESPITE

22 Care Homes in the London Borough of Croydon - Homes for older people Hayes Court Nursing Home 56 Roselands Residential Care Home 18 50 Hayes Lane, Kenley CR8 5LA • Tel: 020 8660 3432 8-10 Stanford Road, Norbury, London SW16 4PY Email: [email protected] • Owner: Dr M J Sturgess Tel: 020 8764 6045 • Email: [email protected] Manager: Mr T Sturgess • Web: www.hayescourt.com Owner: Minsa Care Ltd • Manager: Irshad Maudarbacus Facilities: En, P, R Specialisms: OP Facilities: En, P, R Specialisms: OP, YA, D, MH See our advert on page 22 Thornton Lodge 45 Hollybank Residential Home 17 105 Brigstock Road, Thornton Heath CR7 7JL • Tel: 020 8684 1056 5 Abbots Lane, Kenley CR8 5JB Tel: 020 8660 4213 • Email: [email protected] Email: [email protected] • Owner: Thornton Lodge Ltd Owner: Mrs Taylor • Manager: Miss D Barrett Manager: Mr R Dosieah • Web: www.thorntonlodge.com Web: www.hollybankhome.co.uk Facilities: En, P, Specialisms: OP, MH, PD Facilities: En, St, R Specialisms: OP, D Tudor House Nursing Home 35 Langley Oaks Resource Centre 40 4 Birdhurst Road, South Croydon CR2 7EA 2 Langley Oaks Avenue, South Croydon, Surrey CR2 8DH Tel: 020 8410 3399 • Email: [email protected] Tel: 033 3321 8260 • Email: [email protected] Owner: Assured Services Ltd • Manager: Mrs Mona Mathews Owner: Care UK • Manager: Jacqueline Johnson Facilities: En, P, R Specialisms: OP Web: www.careuk.com See our advert on the inside front cover Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD Warren Court 19 The Manse Residential Care Home 33 5 Warren Road, Purley CR8 1AF 11 South Norwood Hill, South Norwood SE25 6AA Tel: 020 8771 2832 Tel: 020 8668 1165 • Email: [email protected] Owner: Sanctuary Care Ltd • Manager: Mrs V McCleary Owner: Lorven Housing Ltd • Manager: Mr P Narayanen Web: www.sanctuary-care.co.uk Facilities: En, P, R Specialisms: OP, YA, D, PD Facilities: En, P, St, R Specialisms: OP, D, PD, SI Whitworth House 9 Morven House 29 11 Whitworth Road, South Norwood SE25 6XN 48 Uplands Road, Kenley CR8 5EF Tel: 020 8771 7675 • Email: [email protected] Tel: 020 8660 9093 • Email: [email protected] Owner: Whitworth House • Manager: Mrs Christiana Sawyer Owner: Morven Healthcare Ltd • Manager: Lesley Ship Facilities: En, P, R Specialisms: OP Web: www.morvenhouse.co.uk Facilities: En, P, St, R Specialisms: OP, D Wilhelmina House 25 21 Park Hill Rise, Croydon CR0 5JF Norbury Hall 81 Tel: 020 8760 0933 • Email: [email protected] 55 Craignish Avenue, Norbury, London SW16 4RW Tel: 020 8764 9164 • Email: [email protected] Owner: The Whitgift Foundation • Manager: Deborah Pearson Owner: Norbury Hall Residential Care Home Ltd Web: www.whitgiftcare.co.uk Manager: Abein Rajan • Web: www.norburyhall.com Facilities: En, P, St, R Specialisms: OP, D Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD, SI DAY CARE ALSO AVAILABLE See our advert on the outside back cover See our advert on page 5

23 Care Homes in the London Borough of Croydon Homes for people with learning difficulties 47- 49 Brighton Road 12 Purley CR8 2LR Addington House 6 62 Addington Road, Sanderstead CR2 8RB Tel: 020 8660 4078 Tel: 020 8651 9132 Email: [email protected] Email: [email protected] Owner: Consensus Support Services Ltd Owner: Caretech Community Services Manager: Mavis Nusarambane Manager: Vidah Murapa Web: www.consensussupport.com Specialisms: LDA, MH Facilities: En, St Specialisms: YA, LDA An Diadan House 9 477 Brighton Road 4 25 Shirley Hills Road, Croydon, Surrey CR0 5HQ Croydon, Surrey CR2 6EW Tel: 020 8654 6429 Tel: 020 8668 8631 Owner: Kisimul Group Ltd Email: [email protected] Manager: Rebecca Axford Owner: Mr and Mrs J P Rampersad Web: www.kisimul.co.uk Manager: Mrs P Rampersad Facilities: En Specialisms: LDA Facilities: R Specialisms: LDA Beulah Lodge 5 51 Beulah Road, Thornton Heath, Surrey CR7 8JH Brigstock House 8 Tel: 020 8771 3181 57 Brigstock Rd, Thornton Heath, Surrey CR7 7JH Email: [email protected] Tel 020 8669 5305 Owner: Imperial Care Services Ltd Owner: Mr & Mrs Mohamedally Manager: Mrs Minh Hoang Ha Manager: Mr Sheik Mohamedally Facilities: En Specialisms: YA, LDA Specialisms: LDA 55 Beulah Road 6 Callum House 7 Thornton Heath, Surrey CR7 8JH 26 The Drive, Coulsdon CR5 2BL Tel: 020 8653 6377 Tel: 020 8660 4379 Email: [email protected] Owner: Oregon Care Ltd Owner: Achieve Together Manager: Kim Yeoman Manager: Danielle Beason Facilities: En Specialisms: LDA Web: www.achievetogether.com Specialisms: LDA Carlene House 10 17 Woodcote Valley Road, Purley CR8 3AL 7 Birdhurst Rise 9 South Croydon CR2 7EG Tel: 020 8668 7676 Tel: 020 8681 2216 Email: [email protected] Owner: Care Management Group Ltd Owner: Fircroft Services Ltd Manager: Charles Kwofie Person in charge: The Manager Web: www.cmg.co.uk Facilities: En Specialisms: LDA Facilities: En Specialisms: LDA 24 Care Homes in the London Borough of Croydon - Homes for people with learning difficulties Conifers Care Home 6 Ferncroft 6 44 Broad Green Avenue, 41 Old Lodge Lane, Purley CR8 4DL West Croydon CR0 2ST Tel: 020 8763 0872 Tel: 020 8665 0237 Email: [email protected] Email: [email protected] Owner: The Brandon Trust Owner: Care Expertise Ltd Manager: Toyin Sosanya Manager: Mrs Anita Raymond Web: www.brandontrust.org Facilities: En, R Specialisms: YA, LDA Specialisms: LDA 82 Coombe Road 7 Foxley Lane 8 Croydon CR0 5RA 37 Foxley Lane, Purley, Surrey CR8 3EH Tel: 020 8681 8078 Email: [email protected] Tel: 020 8660 8928 Owner: Voyage Care Services Ltd Owner: Independence Homes Limited Manager: Premnath Radhakissoon Manager: Sarah Sexton Web: www.voyagecare.com Web: www.independencehomes.co.uk Facilities: R Specialisms: YA, LDA Facilities: En, P Specialisms: YA, LDA, PD Dunheved Lodge 14 Heathercroft 5 9 Dunheved Road North, Thornton Heath CR7 6AH 43 Old Lodge Lane, Purley CR8 4DL Tel: 020 8665 6405 Tel: 020 8763 0981 Owner: Mr & Mrs Mohamedally Email: [email protected] Manager: Cass Mohamedally Owner: The Brandon Trust Web: www.bdcsupportingservices.co.uk Manager: Kathleen Veronica Jordan Facilities: P, R Specialisms: LDA Web: www.brandontrust.org Specialisms: The Eadmund 15 LDA 68 & 70 Brighton Road, Coulsdon CR5 2BB Hunters Lodge 9 Tel: 020 8645 2680 88 Mayfield Road, Sanderstead, South Croydon CR2 0BF Email: [email protected] Tel: 020 8657 5293 Owner: Nellben Limited Email: [email protected] Manager: Kim Baldacchino Web: www.nellbenltd.com Owner: Mrs P Hunter Facilities: En, P, R Specialisms: LDA, PD Manager: Mrs P Hunter Facilities: St, R Specialisms: OP, YA, LDA, PD Esther Care Homes 11 15 Russell Hill, Purley CR8 2JB 21 Lucerne Road 4 Tel: 020 8668 5667 Thornton Heath, Surrey CR7 7BB Email: [email protected] Tel: 020 8239 9547 Owner: Esther Care Homes Ltd Owner: Mr & Mrs W Wallen Manager: Mrs K Kalaiyalagan Manager: Naomi Wallen Facilities: En, R Specialisms: MH, D, LDA, PD Facilities: En, R Specialisms: D, LDA, PD 25 Care Homes in the London Borough of Croydon - Homes for people with learning difficulties The Manor 14 Retreat Lodge 7 38 Grovelands Road, Purley CR8 4LA 57 Parchmore Road, Thornton Heath, Surrey CR7 8LY Tel: 020 8660 1806 • Email: [email protected] Tel: 020 8771 0357 • Email: [email protected] Owner: Consensus Support Services Ltd Owner: Care Expertise Ltd • Manager: Mustafa Issa Manager: Phillip Harrison Web: www.consensussupport.com Web: www.careexpertise.co.uk Facilities: St Specialisms: YA, LDA Facilities: En, R Specialisms: YA, MH, LDA 8-10 Newlands Cottages 4 Roselawn House 8 Fox Lane, Coulsdon Common, Coulsdon CR3 5QS 40 Plough Lane, Purley CR8 3QA Tel: 01883 349507 Tel: 020 8668 6517 • Email: [email protected] Email: [email protected] Owner: Roselawn Care Ltd • Manager: Mrs Minh-Hoang Ha Owner: Consensus Support Services Limited Person in charge: The Manager Facilities: En Specialisms: LDA Web: www.consensussupport.com Specialisms: YA, LDA Russell Hill 9 33 Russell Hill, Purley, Surrey CR8 2JB Norcrest 11 Tel: 020 8763 2611 • Email: [email protected] 30 Norbury Crescent, London SW16 4LA Owner: Independence Homes Ltd • Manager: Amal Karunaratne Tel: 020 8765 0431• Email: [email protected] Web: www.independencehomes.co.uk Owner: Care Expertise Limited • Manager: Kate Winiarz Web: www.careexpertise.co.uk Facilities: En, P, R Specialisms: YA, LDA, PD Facilities: En, R Specialisms: YA, LDA 7 Russell Hill 10 The Params 13 Russell Villa, 7 Russell Hill, Purley CR8 2JB 18 Foxley Lane, Purley CR8 3ED Tel: 020 8763 4301 Tel: 020 8660 7747 • Email: [email protected] Owner: Caretech Community Services Ltd Owner: Mr & Mrs Parameswaran Manager: Margaret Isodo-Joseph Manager: Mr Jeganathan Sudharson Web: www.theparams-care.co.uk Web: www.caretech-uk.com Facilities: R Specialisms: OP, YA, D, LDA, SI Facilities: En, P Specialisms: LDA, MH 95 Parchmore Road 5 Shepherds Corner 13 Thornton Heath, Surrey CR7 8LY 132-134 St James Road, Croydon CR0 2UY Tel: 020 8771 5423 • Email: [email protected] Tel: 020 8689 5709 Owner: Care Management Group • Manager: Sandy Agyemang Email: [email protected] Web: www.cmg.co.uk Owner: Gordon Phillips • Manager: Verna Kaunda Specialisms: LDA Web: www.bramleyhealth.co.uk Qualities Services Ltd 4 Facilities: R Specialisms: OP, YA, LDA 8 Kings Road, London SE25 4ES Tel: 020 8778 4848 7 Smitham Downs Road 8 Email: [email protected] Purley CR8 4NH Owner: Qualities Services Ltd Tel: 020 8645 0873 Manager: Vashnie Israel-Nicholls Owner: Achieve Together • Manager: Jennifer Frogley Facilities: R Specialisms: LDA Web: www.cmg.co.uk Facilities: En Specialisms: LDA 26 Care Homes in the London Borough of Croydon - Homes for people with learning difficulties St Edwards 12 Unicorn House 12 6 St Edwards Close, New Addington, Croydon CR0 0EL 16 Campden Road, South Croydon CR2 7EN Tel: 01689 800 960 Tel: 020 8688 1907 Owner: National Autistic Society Email: [email protected] Manager: Gareth Jones Owner: Mr M Madhewoo Web: www.nas.org.uk Manager: Pam Govinden Specialisms: LDA Web: www.unicornprojects.co.uk Facilities: En Specialisms: LDA, MH Sylvanhurst House 6 25 Addington Road, Sanderstead, Croydon CR2 8RF The White House 9 Tel: 020 8657 6860 74 Reddown Road, Coulsdon CR5 1AL Email: [email protected] Tel: 01737 553230 Owner: Christ The King Residential Care Homes Ltd Email: [email protected] Manager: Addila Noorkhan Owner: Mr & Mrs M Govindan Web: www.sylvanhurst.co.uk Manager: Megalen Govindan Facilities: En, R Specialisms: OP, YA, LDA, MH, AD Facilities: En, P, R Specialisms: OP, D, LDA, MH Tigh Lenach 6 Whitworth Lodge 6 29 Blacksmiths Hill, South Croydon, Surrey CR2 9AZ 52 Whitworth Road, South Norwood SE25 6XJ Tel: 020 8657 6166 Tel: 020 8239 9906 Owner: Kisimul Group Ltd Email: [email protected] Manager: Nnana Kalu Owner: Dr Chitimali Web: www.kisimul.co.uk Manager: Gabriela Gheorghiu Facilities: En Specialisms: YA, LDA Facilities: St, R Specialisms: OP, YA, LDA, MH Tigh Sogan 6 100 Woodcote Grove Road 6 29 Purley Oaks Road, South Croydon CR2 0NW Coulsdon, Surrey CR5 2AF Tel: 020 8660 4754 Tel: 020 8763 4256 Owner: Kisimul Group Ltd Email: [email protected] Manager: Ola Bakare Owner: Caretech Community Services Web: www.kisimul.co.uk Manager: Vidah Murapa Facilities: En Specialisms: YA, LDA, SI Facilities: En Specialisms: LDA, MH

Treetops 10 Homes for people with a physical disability 3 Campden Road, South Croydon CR2 7EQ Tel: 020 8680 1219 Jean Garwood House 14 Email: [email protected] 25 Bramley Hill, South Croydon CR2 6LX Owner: Tamarind Care Ltd Tel: 020 8681 7338 Manager: Joanne Strugnell Email: [email protected] Web: www.tamarindcare.co.uk Owner: The Garwood Foundation • Manager: Kate O’Flynn Facilities: En, P, R Specialisms: LDA Facilities: En, P Specialisms: YA, LDA, PD 27 Care Homes in the London Borough of Croydon Heathvale House 9 Homes for people with mental health problems 95 Brigstock Road, Thornton Heath, Croydon CR7 7JL Aahana House 13 Tel: 020 8683 1854 • Email: [email protected] 97 Woodcote Grove Road, Coulsdon, Surrey CR5 2AN Owner: Bramley Health • Person in charge: The Manager Tel: 020 8660 5192 Web: www.bramleyhealth.co.uk Email: [email protected] Facilities: En, R Specialisms: YA, LDA Owner: Sunrise Rehabilitation Centre and Trading Associates Ltd Jordan Lodge 14 Manager: Kavita Chumroo 5 Warham Road, South Croydon CR2 6LE Facilities: En, R Specialisms: YA, MH Tel: 020 8686 8801 • Email: [email protected] Abbey Lodge 9 Owner: Laurel Residential Homes Ltd • Manager: Nina Harman 60 Brighton Road, Coulsdon, Surrey CR5 2BB Web: www.malverngroup.co.uk Tel: 020 3146 2383 Facilities: R Specialisms: OP, YA, MH Owner: Christ The King Residential Care Homes Limited Liberty Lodge 5 Manager: Addila Noorkhan 13 Grasmere Road, Purley CR8 1DY Specialisms: OP, YA, MH Tel: 020 8660 2666 • Email: [email protected] Beech Tree Care Home 9 Owner: Supreme Care Services Ltd • Manager: Margaret Nwobu 38 Plough Lane, Purley, Surrey CR8 3QA Web: www.supremecare.co.uk Tel: 020 8407 5199 Facilities: En, R Specialisms: MH, AD Email: [email protected] Lilias Gillies House 20 Owner: Beech Tree Care Home Ltd 169 Tollers Lane, Coulsdon, Surrey CR5 1BJ Manager: Susanna Simmonds Tel: 01737 668112 Web: www.beechtree.org.uk Owner: Community Housing and Therapy Facilities: En, R Specialisms: YA, MH, AD Manager: Jay Morally Web: www.cht.org.uk Croftdown House 10 Facilities: En, R Specialisms: YA, MH 22 Woodfield Hill, Coulsdon CR5 3EN Tel: 01737 552100 Manon House 6 Email: [email protected] 82 Mayfield Road, Sanderstead, Surrey CR2 0BF Owner: Supreme Care Services Ltd Tel: 020 8657 9202 Manager: Roseline Okiti Owner: Mrs K Shunmoogum Web: www.supremehomes.org.uk Manager: Chedumbrun Shunmoogum Facilities: En Specialisms: MH, AD Facilities: En, P, R Specialisms: MH, PD Mary’s Home 26 Evergreen Lodge 12 88 Warham Road, Croydon CR2 6LB 21 South Park Hill Road, South Croydon CR2 7DY Tel: 020 8688 2072 Tel: 020 8688 7711 Email: [email protected] Owner: Priory Group • Manager: Lauren Randell Owner: Thobani Services Ltd Web: www.priorygroup.com Manager: Jocelyn Owusu-Asabere Facilities: En, P, R Specialisms: MH Facilities: En, P Specialisms: OP, YA, D, MH 28 Care Homes in the London Borough of Croydon - Homes for people with mental health problems Nas House 14 St. Augustine's House 16 370 Bensham Lane, Thornton Heath CR7 7EQ 76 St. Augustines Avenue, South Croydon CR2 6JH Tel: 020 8684 3165 Tel: 020 3953 7912 Email: [email protected] Owner: Christ the King Residential Care Homes Ltd Owner: Mr Mungur • Manager: Mr Mungur Manager: Addila Noorkhan Facilities: En, P Specialisms: MH Facilities: P, St, R Specialisms: YA, MH North Downs Villa 10 Scott House 18 19 Elmwood Road, Croydon, Surrey CR0 2SN 7 Warham Road, South Croydon, Surrey CR2 6LE Tel: 020 8684 4103 • Email: [email protected] Tel: 020 8686 9312 Owner: Surrey Mental Health Ltd Email: [email protected] Manager: Mr Keith Nicholas Owner: Laurel Residential Homes Ltd Web: www.smhltd.org.uk Manager: Nina Harman Facilities: En, R Specialisms: LDA, MH Web: www.malverngroup.co.uk Facilities: R Specialisms: OP, YA, MH Ocean Retreat 4 52 Buxton Road, Thornton Heath CR7 7HG Serenity UK Care Limited 6 Tel: 020 7018 6700 86 Partridge Knoll, Purley, Surrey CR8 1BT Email: [email protected] Tel: 020 8660 6199 • Email: [email protected] Owner: RRC (GB) Ltd Manager: Debbie McKinson Owner: Serenity UK Care Limited • Manager: Fatima Zaman Facilities: En, R Specialisms: YA, MH, PD, SI, AD Web: www.serenityukcare.co.uk Facilities: R Specialisms: YA, MH R-H-P Outreach Services 5 155 South Norwood Hill, London SE25 6DE Warwick House 6 Tel: 020 8406 2331 83 Warwick Road, Thornton Heath CR7 7NN Owner: R-H-P Outreach Services Ltd Tel: 020 8684 0241 Manager: Natalie Rowe- Hartley Email: [email protected] Facilities: En Specialisms: OP, YA, MH Owner: Basdeo Kaydoo • Manager: Danon Kaydoo Facilities: R Specialisms: YA, MH Rosemanor 2 Residential Care Home 9 41 Brighton Road, Purley, Croydon CR8 2LR Woodside Court 10 Tel: 020 8406 3113 80-82 Birchanger Road, South Norwood, London SE25 5BG Owner: Rosenmanor Limited Tel: 020 8656 9717 Manager: Parvadee Shumoogam Email: [email protected] Web: www.rosemanor.co.uk Facilities: En, R Specialisms: YA, MH Owner: Cognithan Limited • Manager: Luan Gedamke Web: www.cognithan.com Russell Hill Lodge 18 Facilities: En Specialisms: MH 39 Russell Hill Road, Purley CR8 2LD Tel: 020 8668 3212 Email: [email protected] Owner: Laurel Residential Homes Ltd Manager: Veronica Gambara Web: www.malverngroup.co.uk Facilities: En, R Specialisms: OP, YA, MH 29 Acacia Care Centre Albany Lodge Nursing Home Cedar View Care Home Your Future Matters Your Future Matters Your Future Matters

Part of the Future Care Group Part of the Future Care Group Part of the Future Care Group

32 Chalfont Road, SE25 4AA 201 St James’s Road, Croydon CR0 2BZ 1 Stanhope Road, Croydon CR0 5NS 020 8768 1217 020 8684 4994 020 8390 3366

[email protected] [email protected] [email protected]

Our homes offer a full range of care options from residential care to full nursing care and care for people living with dementia. Permanent and short term stays, subject to availability. Our advice is free, so please feel welcome to drop in to discuss your individual care needs.

30 Care Homes in the London Borough of Croydon Nursing Homes Cedar View Care Centre 65 1 Stanhope Road, Croydon, Surrey CR0 5NS Acacia Care Centre 62 Tel: 020 8390 3366 32 Chalfont Road, South Norwood, London SE25 4AA Tel: 020 8768 1217 Email: [email protected] Email: [email protected] Owner: Future Care Group Owner: Future Care Group • Manager: Neela Mudalli Manager: Barbara Carter Web: www.futurecaregroup.com Web: www.futurecaregroup.com Facilities: En, P, R Specialisms: OP, D, PD Facilities: En, P, R Specialisms: OP, D, PD, SI See our advert on page 30 See our advert on page 30 Albany Lodge Nursing Home 100 Clarendon Nursing Home 51 201 St James’s Road, Croydon CR0 2BZ 7a Zion Place, Thornton Heath, Surrey CR7 8RR Tel: 020 8684 4994 Tel: 020 8689 1004 • Email: [email protected] Email: [email protected] Owner: Bondcare London Ltd • Manager: Mathini Navukkarasu Owner: Future Care Group • Manager: Josephine Gbadamosi Web: www.bondcare.co.uk Web: www.futurecaregroup.com Facilities: En, P, R Specialisms: OP, D, LDA Facilities: En, P, R Specialisms: OP, D, MH, PD See our advert on page 30 Croham Place 26 17 Wisborough Road, South Croydon, Surrey CR2 0DR Amberley Lodge 59 Tel: 020 8657 2626 86 Downlands Road, Purley CR8 4JF Owner: Bramley Health • Manager: Innocent Anokute Tel: 020 8668 0999 • Email: [email protected] Web: www.bramleyhealth.co.uk Owner: Care UK Community Partnerships Ltd Facilities: En, P Specialisms: OP, YA, LDA, PD Manager: Azalea Moses Web: www.careuk.com/amberleylodge Haling Park Care Home 62 Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD 46 Bramley Hill, South Croydon CR2 6NS Tel: 020 8181 8898 • Email: [email protected] Ballater House 16 Owner: Care Concern Regional LLP • Manager: Prakash Bundun 43 Hollymeoak Road, Coulsdon, Surrey CR5 3QE Tel: 01737 555 568 Web: www.halingparkcare.com Owner: Bramley Health • Manager: Olu Adeyamo Facilities: En, P, R Specialisms: OP, D, MH, SI, PD Web: www.bramleyhealth.co.uk Hayes Court Nursing Home 56 Facilities: En Specialisms: OP, YA, LDA, MH 50 Hayes Lane, Kenley CR8 5LA Barrington Lodge Nursing Home 44 Tel: 020 8660 3432 9-15 Morland Road, Croydon CR0 6HA Email: [email protected] Tel: 020 8654 9136 Owner: Dr M J Sturgess Email: [email protected] Manager: Mr T Sturgess Owner: Mr and Mrs Pavaday • Manager: Mrs Pavaday Web: www.hayescourt.com Facilities: En, P, R Specialisms: OP, D, LDA, PD, SI Facilities: En, P, R Specialisms: OP See our advert on page 7 See our advert on page 22

31 Care Homes in the London Borough of Croydon - Nursing homes Heatherwood Nursing Home 22 James Terry Court 76 47 Foxley Lane, Purley, Surrey CR8 3EH 90 Haling Park Road, South Croydon, Surrey CR2 6NF Tel: 020 8660 6646 Tel: 020 8688 1745 Email: [email protected] Owner: Royal Masonic Benevolent Institution Care Company Owner: Heatherwood Nursing Home Limited Manager: Michele Belch • Web: www.rmbi.org.uk Manager: Daniela Oprea Facilities: En, P, R Specialisms: OP, D Web: www.heatherwood.org Facilities: En, P, St, R Specialisms: OP, D, LDA, MH, PD, SI, AD Lakeside Nursing Home 33 See our advert on page 3 25-27 Auckland Road, Upper Norwood, London SE19 2DR Tel: 020 8653 1532 Heavers Court Care Home 60 Email: [email protected] 122 Selhurst Road, South Norwood, London SE25 6LL Owner: Jason Chellun • Manager: Deborah Backshall Tel: 0333 321 8262 Web: www.lakesidenursinghome.co.uk Email: [email protected] Facilities: En, P, R Specialisms: OP, D, MH, PD Owner: Care UK • Manager: Natasha Leslie Web: www.careuk.com Lloyd Park Nursing Home 18 Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD 84 Coombe Road, Croydon, Surrey CR0 5RA Tel: 020 8688 7022 • Email: [email protected] Heron View Care Home 24 Owner: Heatherwood Nursing Home Ltd 6-10 Outram Road, Croydon, Surrey CR0 6XE Manager: Aurea Mendoza Tel: 020 8656 8983 Web: www.lloydparknursing.org Owner: Bramley Health Ltd • Manager: Jomina Gilles Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD, SI, AD Web: www.bramleyhealth.co.uk See our advert on page 9 Facilities: En, P, St, R Specialisms: OP, YA, MH Purley View Nursing Home 35 Highfield House 45 20 Brighton Road, Purley, Surrey CR8 3AB 92 Higher Drive, Purley, Surrey CR8 2HJ Tel: 020 8645 0174 • Email: [email protected] Tel: 020 8763 2060 Owner: Glancestyle Care Homes Ltd Email: [email protected] Manager: Anura Kalubowila Owner: Fairlie Healthcare Limited • Manager: Alison Roberts Web: www.inmind.co.uk Web: www.fairliehealthcare.co.uk Facilities: En, P, R Specialisms: OP, D, MH, PD, SI Facilities: En, P, R Specialisms: OP, YA Red Court Care Home 33 Hill House Nursing Home 60 27 Stanhope Road, Croydon, Surrey CR0 5NS 50 Park Road, Kenley, Surrey CR8 5AR Tel: 020 8003 4651 Tel: 020 8660 9336 Email: [email protected] Owner: Hill House Nursing Home Ltd Owner: BUPA Care Homes • Manager: Melanie Wightman Manager: Grace Urbaczewska Web: www.bupa.co.uk/red-court Web: www.hillhousecare.co.uk Facilities: En, P, St, R Specialisms: OP Facilities: En, P, St, R Specialisms: OP See our advert on page 7

32 Care Homes in the London Borough of Croydon - Nursing homes Sanderstead Care Centre 42 Westside Nursing Home 26 Sanderstead Road, Sanderstead CR2 0AJ Westside, 106 Foxley Lane, Purley, Surrey CR8 3NB Tel: 020 8651 0222 Tel: 020 8660 6453 Owner: Prime Care Group Email: [email protected] Manager: Karen Makuyana Owner: Hill House Nursing Home Ltd Facilities: En, P, R Specialisms: OP, D, YA, PD, SI Manager: Diane Collins Web: www.hillhousecare.co.uk Sunrise Senior Living of Purley 119 Facilities: En, P, R Specialisms: OP Russell Hill Road, Purley CR8 2LF Tel: 020 8676 2300 Whitgift House 36 Email: [email protected] 76 Brighton Road, South Croydon, Surrey CR2 6AB Owner: Sunrise Senior Living Ltd Tel: 020 8760 0472 Manager: Tina Dawson Email: [email protected] Web: www.sunrise-care.co.uk Owner: The Whitgift Foundation Facilities: En, P, St, R Specialisms: OP, D, SI Manager: Mrs P Kavanagh Web: www.whitgiftcare.co.uk Thackeray House Care Home 39 Facilities: En, P, R Specialisms: OP 58 Addiscombe Road, Croydon, Surrey CR0 5PH SHELTERED LIVING AND DAY CARE ALSO AVAILABLE Tel: 020 8649 8800 See our advert on page 5 Owner: Barchester Health Care Manager: Yvonne Mavunga Woodlands Nursing Care Home 18 Web: www.barchester.com 38 Smitham Bottom Lane, Purley, Surrey CR8 3DA Facilities: En, P, R Specialisms: OP Tel: 020 8645 9339 Email: [email protected] Tudor House Nursing Home 35 Owner: Regal Care Trading Limited 4 Birdhurst Road, South Croydon CR2 7EA Manager: Kana Thiru Tel: 020 8410 3399 Email: [email protected] Web: www.regalcarehomes.com Owner: Assured Services Ltd Facilities: En, P, R Specialisms: OP, D, PD, SI Manager: Mona Mathews Facilities: En, P, R Specialisms: OP See our advert on the inside front cover

Villa Maria Private Nursing Home 26 62-68 Croham Road, South Croydon, Surrey CR2 7BB Tel: 020 8680 1777 Email: [email protected] Owner: Villa Maria Care Ltd Manager: Kathleen Joseph Web: www.villamaria.co.uk Facilities: En, P, R Specialisms: OP, YA, PD 33 Care visits at home We care passionately

For many people the questions about care don’t arise until suddenly, there is a need. Home care with Bluebird Care can be anything from a 30 minute care visit to 24 hours live in care, supporting you to remain as independent as possible, living the lifestyle you choose.

Call and talk to one of our friendly professionals today:

020 8686 9496 [email protected] bluebirdcare.co.uk/croydon We are independently regulated

34 Homecare agencies in the London Borough of Croydon

The Directory of Homecare Agencies that follows is a selection of Amethyst Home Care Ltd providers serving the Croydon borough area. The list has been 42 Rees Gardens, Croydon CR0 6HR drawn up from careful research with the aim of providing you with Tel: 0800 014 8533 the most up to date information at the time of going to print. Email: [email protected] We include basic contact information for all of the providers and Web: www.amethysthc.co.uk where possible email and website addresses for you to refer to. See our advert on page 38 All of the Homecare Agencies listed here are registered with the

Care Quality Commission. Bluebird Care (Croydon)

181 Brighton Road, Croydon CR2 6EG Alma Care (UK) Tel: 020 8686 9496 9-19 Southbridge House, Southbridge Place, Email: [email protected] Croydon, Surrey CR0 4HA Web: www.bluebirdcare.co.uk/croydon Tel: 020 8240 4457

Email: [email protected] See our advert on page 34

Web: www.almacareuk.co.uk

Croydon’s specialist domestic cleaning, shopping and at home cooking service for you

Please call Pam for a friendly chat. Tel: 020 8240 6332 or mobile: 07985 511 773 Email: [email protected] 1 Holmesdale Rd, Croydon, Surrey CR0 2LR

35 Homecare agencies in the London Borough of Croydon Care World Agency Ltd GA Professional Healthcare Ltd Unit 133, Challenge House Business Centre, Weatherill Business Centre, 616 Mitcham Road, Croydon CR0 3AA New South Quarters, 23 Whitestone Way, Tel: 020 3441 1915 Croydon CR0 4WF Email: [email protected] Tel: 0333 311 0172 Web: www.careworldagency.org Email: [email protected] Web: gaprofessionalshealthcare.co.uk Emerald Green Care See our advert on page 40 Southbridge House, Southbridge Place, Croydon CR0 4HA Golden World Care Service Tel: 020 8240 4466 1st floor, 81-85 Station Road, Email: [email protected] Croydon CR0 2RD Web: www.emeraldgreencare.com Tel: 020 3959 8040 See our advert on page 40 Web: www.goldenworldcareservice.co.uk

I need... Croydon and Sutton

Alongside our provision of the highest quality, person-centred care for the elderly and vulnerable, SureCare (Croydon & Sutton) can offer learning difficulties support, mental health and complex needs care.

someone to help Whatever your homecare needs, talk to us... me at home 020 3642 0300 or 0600 ...someone to care w: surecare-croydonandsutton.com

36 Home care with a difference

You can’t always be there, but we can.

With Home Instead Senior Care, caring for an ageing • CQC Outstanding rated care loved one doesn’t have to be a struggle. It’s why we • Personal care offer everything from individualised help around the • Companionship services house to advanced Alzheimer’s care to keep them • Home help services safe and sound at home, instead of anywhere else. • Highly trained CAREGivers

If someone in your family needs some help, please call us on 0208 404 4444

www.homeinstead.co.uk/croydondulwich Email us: [email protected] 67 Windmill Road, Croydon CR0 2XR

Each Home Instead Senior Care® franchise of昀ce is independently owned and operated. Copyright © Home Instead 2019.

37 Homecare agencies in the London Borough of Croydon Home Instead Senior Care Options Care Limited 67 Windmill Road, Croydon CR0 2XR 2D Heath Road, Tel: 020 8404 4444 Thornton Heath CR7 8NE Email: [email protected] Tel: 020 3876 0232 Web: www.homeinstead.co.uk/croydondulwich Email: [email protected] See our advert on page 37 Web: www.optionscare.org

Immaculate Healthcare Services Limited Croydon Rhema Care Services Ltd Immaculate House, 202B Addington Road, 206 Morland Road, South Croydon CR2 8LD Croydon, Tel: 020 3771 9310 Surrey CR0 6NF Email: [email protected] Tel: 020 8655 2315 Web: www.immaculatecare.org.uk Web: www.rhemacareservicesltd.co.uk

Looking for home care in Croydon? With Amethyst Home Care in Croydon, you can arrange one-to-one personalised FREE care for your loved one as a practical no-obligation alternative to care homes. assessment Our friendly and experienced home care workers will help with anything from the Live-in care smallest task to ensure delivery of the specialists highest quality home care.

Amethyst Home Care Ltd 42 Rees Gardens Croydon CR0 6HR Website: www.amethysthc.co.uk Email: [email protected]

38 39 Homecare agencies in the London Borough of Croydon

Right at Home Croydon Top Carers Nursing Agency Ltd 347 Lower Addiscombe Road, Addiscombe, 415 Whitehorse Road, Croydon CR0 6RG Thornton Heath, Tel: 020 8656 6921 Surrey CR7 8SD Email: [email protected] Tel: 020 8683 3500 Web: www.rightathomeuk.com/croydon Web: www.topcarers.com See our advert on page 39 VersaCare Ltd Sure Care (Croydon & Sutton) 2 Church Path, Coulsdon, 22-24 Napier Road, Croydon CR2 6HG Croydon, Tel: 020 3642 0300 Surrey CR5 1HA Email: [email protected] Tel: 0800 0087661 Web: www.surecare-croydonandsutton.com Email: [email protected] See our advert on page 36 Web: www.versacare.co.uk

“I Alone cannot change the world, but I can cast a stone Quality personal care Personal & continence care across the waters to create many ripples” - Mother Theresa in your own home Medication management Emerald Green Care is family owned and run domiciliary care Household tasks company that strives to provide a gold standard quality care service. Our home care service is We aim to provide a service that will promote dignity and stability for ideal for you or your loved Meal preparation our customers, allowing them to feel comfortable and safe under our one as our carers are Companionship care whilst living within their own home. We promise to provide every service with a smile and to your highest level of satisfaction. known for their passion, Clinical care dedication and care for Taking you out; to the Personal Care Shopping visits their clients. park, for a walk, etc. Medication Assistance Companionship Domestic visits Escort to appointments Call GA Professional Healthcare now on: 0333 311 0172 Southbridge House, Southbridge Place, Croydon,CR0 4HA Email: [email protected] Tel: 020 8240 4466 Email: [email protected] Web: www.gaprofessionalshealthcare.co.uk Website: www.emeraldgreencare.com Weatherill Business Centre, New South Quarters, 23 Whitestone Way, Croydon CR0 4WF

40 Funeral Plans Peace of mind for you and your family

Pre-planning your funeral right now can take away the financial and emotional burden from your family at the moment when they are least able to cope with it. Sorting out the arrangements while you’re still around means you’re sure to get the funeral you’d like and, more importantly, your loved ones are spared the additional distress of organising it and paying for it. ● No age or health restrictions ● No hidden future costs ● Security of all funds ● Plans tailored to your needs ● Available throughout Europe For Funeral Planning made easy, call your nearest branch Croydon Purley Old Coulsdon Warlingham New Addington 020 8684 1667 020 8660 5547 01737 555 202 01883 623 067 01689 842 046 Email: [email protected] www.rowlandbrothers.co.uk

FPA FUNERAL PLANNING AUTHORITY REGISTERED Golden Leaves is a registered provider with the Funeral Planning Authority which monitors the marketing, financial and service provisions of the Plan providers it regulates

To advertise on our website or in any of our range of
London Care Directories, please call Peter Devall
on 020 8364 8428 Email: [email protected]

This Directory is also available to view on-line at: www.londoncaredirectories.co.uk
You can also view our range of other London Care Directories in the same way.
Group and individual Directory rates and discounts, along with details of special
positions are available on request. We publish care directories in the following boroughs: Barnet,
Croydon, Ealing, Enfield, Haringey, Hillingdon, Hounslow, Redbridge and Sutton Finding Care in London Welcome to Norbury Hall, a truly Our Facilities • Private car park and unique residential care home • Weekly Doctor’s surgery, excellent transport links specialising in residential, dementia, also Dentists, Opticians, • 2 passenger lifts respite and palliative care. Physiotherapists, District • Single en-suite and Grade Nurses, Chiropodists visiting II listed double rooms with • Activity Co-ordinator’s park and garden views The beautifully restored Grade II listed 17th programme including • Comfortable lounges and century building is set just outside and entertainments, music separate spacious dining overlooking six acres of landscaped parkland therapy & animal therapy rooms and provides a tranquil, peaceful environment • Carer escort for community appointments • Wholesome, well which our residents enjoy. Norbury Hall has • Weekly hair salon balanced and recently been refurbished and enjoys the • Private gardens within Norbury Hall Park with healthy food luxury of large well-appointed bedrooms with seating, bird bath and high rise flower bed’s options. en-suite wet rooms which encourage our residents to stay independent for longer. The ethos at Norbury Hall is centred around our Residents’ well-being; the key principles of which are choice, dignity, privacy and respect. Our well trained staff are always respectful of these principles and aim to ensure that they are adhered to, thus providing the very finest standards of person centred care. Each Resident at Norbury Hall has their own unique personal care plan that specifies their care needs, personal preferences and tastes.

Tel: 020 8764 9164 • Fax: 020 8679 9636 • Email: [email protected] • Website: www.norburyhall.com Norbury Hall Park, 55 Craignish Avenue, Norbury, London SW16 4RW @NorburyHallResidentialCareHome Choice, dignity, security and fulfilment. We pride ourselves on helping you live your life, your way.