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FAQ Template FREQUENTLY ASKED QUESTIONS I can’t connect to the Internet. Check that everything is connected properly. The PC must be connected to one of the ports numbered 1-4 on the Router, and the modem must be connected to the Internet port on the Router. Power down everything, then power on each device in the following order, waiting for each device to completely startup before turning on the next: 1. DSL or cable modem 2. Router 3. PC I can’t connect to my wireless network. Make sure the SSID (network name) is the same on both the PC and the Router. If you have enabled encryption, the PC and the Router must use the same encryption type and key. (DSL) The telephone line doesn’t fit into the Router. The Router does not replace your modem. You will still need your DSL modem in order to use your DSL broadband connection. Connect your telephone line to the DSL modem, insert the Setup CD into your PC, click Setup, and follow the on-screen instructions. (Cable) The Router does not have a coaxial port for me to use with my Cable connection. The Router does not replace your modem. You will still need your cable modem in order to use your cable broadband connection. Reconnect the cable modem, insert the Setup CD into your PC, click Setup, and follow the on-screen instructions. How do I log in to the Router using my web browser? Launch the web browser on your computer, and enter the Router’s default IP address, 192.168.1.1, in the Address field. Then, press Enter. A password request screen will appear. (Non- Windows XP users will see a similar screen.) Leave the User name field blank. The first time you open the web-based utility, use the default password admin. (You can set a new password on the Administration > Management screen.) Click OK to continue. Where can I find the full list of supported data cards? For the current list of supported data cards, refer to the Supported Cards list at www.linksys.com/vodafone. I have DSL and I can no longer dial in to access the Internet. After you have installed the Router, it will automatically connect through your Internet Service Provider (ISP). You no longer need to dial in manually. The setup wizard on the CD will not automatically run when I insert the CD-ROM. Click your taskbar’s Start button and select Run. In the Open field, enter D:\SetupWizard.exe (Where D is the letter of your CD-ROM drive). When I open my browser, I am prompted for my username and password. How do I get rid of that? Open your web browser. Go to Tools > Internet Options (Non- Windows XP users will see a similar screen). When the window appears, click the Connections tab and select Never dial a connection. Click OK when done. How do I make a connection to the mobile network? There are three options to make a connection to the mobile network. The first option is to power on the Router with the Mobile Connect Card inserted. Then press the Connect button on the front of the Router. The Router will make a connection via the Mobile Connect Card to the mobile network. If successful, the 3G/UMTS Internet light will glow steadily Green or Blue. The second option is to log onto the router via your web browser and select the 3G/UMTS option from the Wireless menu. Click the Connect button near the top of the screen. The Router will make a connection via the Mobile Connect Card to the mobile network. If this is successful, the Mobile Connection line will change from Disconnected to Connected. The third option is to enable Auto Connect. This will enable the Router to automatically connect to the mobile network. As with the second option, this can be done on via your web browser. Does Dynamic DNS work over the mobile network? Yes. The connection is dropping or frequently changing from 3G/ UMTS to GPRS. How do I control this? Log onto the router using your web browser. Go to Setup > Basic Setup. There are three options near the top of the page. You should select the one that is appropriate for your location and preferences. 3G/UMTS/ The Mobile Connect Card will use the 3G/ HSDPA Pref. UMTS/HSDPA mobile network where available. Where the signal strength from the GPRS network is significantly stronger than the 3G/UMTS/HSDPA, the Mobile Connect Card will use that network. This could result in a card changing networks frequently in areas of mixed coverage 3G/UTMS/ The Mobile Connect Card will only use the HSDPA Only 3G/UMTS/HSDPA mobile network. It will not connect to the GPRS network. You should use this option if you want to prevent the card from frequently changing networks. GPRS Only The Mobile Connect Card will only use the GPRS mobile network. It will not connect to the much faster 3G/UMTS/HSDPA network. You should use this option if you want to prevent the card from frequently changing networks. Whichever option is used, if there is no mobile network coverage, the Mobile Connect Card will be unable to connect to the network. How do I determine which mobile network I am using? Log on to the Router using your web browser. Go to Status > 3G/ UMTS. The Network Name field displays the name of the network to which you are currently connected. My modem does not have an Ethernet port. You must have a high-speed Internet connection through Ethernet in order to use the Router’s modem port. The Router will not work with traditional dial-up service or modems that use only USB connections. What’s my real WAN IP address? Log on to the Router using your web browser. Go to the Status > Router page. Your real WAN IP address will be displayed. Will the Router work with ISPs other than Vodafone? No. Can I use ExpressCard/34 format data cards with the Router? Yes. ExpressCard/34 format data cards are supported, but require the PC Card adapter from the data card manufacturer. Refer to the Supported Cards list at www.linksys.com/vodafone. How can I find detailed information on the SMS function? For an explanation of the SMS function, refer to the Administrator User Guide at www.linksys.com/vodafone. What do the indicator lights mean on the Router? Power (Green) The Power LED lights up and stays on while the Router is powered on. Ethernet 1-4 (Green) These numbered LEDs, corresponding with the numbered ports on the Router’s back panel, serve two purposes. If the LED is continuously lit, the Router is successfully connected to a device through that port. It flashes to indicate network activity over that port. Wireless (Green) The Wireless LED lights up when the wireless feature is enabled. It flashes when the Router is actively sending or receiving data over the wireless network. Modem Internet (Green) The Modem LED lights up and stays on MODEM when there is a connection made through the Modem port. It flashes to indicate network activity over the Modem port. 3G/UMTS Internet (Blue/Green) The 3G/UMTS LED flashes as 3G/UMTS the Router connects to the mobile network. When the LED stops flashing and stays on, then the connection is active. When the LED is blue, a 3G/UTMS/HSDPA connection has been established. When the LED is green, a GPRS connection has been established. If the LED flashes quickly, the Router is not connected to the mobile network. Before pressing the 3G/UMTS Connect/ Disconnect button, make sure the mobile broadband data card or USB adapter is already installed. Who should I call if there is a question or problem? For technical support, please contact your reseller. If you have questions about your mobile service or billing, please contact your service provider. Where can I find more information? More information is available in the User Guide on the CD or from www.linksys.com/vodafone or www.support.vodafone.com. 8040710NC-ST 3210-00123.
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