Contents

Overview...... 2 How we are changing...... 2 Vision...... 10 Our clients and stakeholders...... 12 Corporate Plan 2009-13...... 14 2009-10 structure ...... 15 2009-2010 Highlights...... 17 Metropolitan Transport Plan...... 18 2009-2010 Report on Performance...... 37 Key Result Area 1: ...... 38 Key Result Area 2: ...... 60 Key Result Area 3: ...... 69 Financial Performance Summary...... 75 Independent Auditor’s Report...... 79 Statement By Director General...... 81 Statement of Comprehensive Income...... 82 Statement of Financial Position...... 83 Statement of Changes in Equity...... 84 Statement of Cash Flows...... 85 Service Group Statements...... 86 Summary of Compliance with Financial Directives...... 88 Notes to and Forming Part of the Financial Statements...... 89 2009-10 Appendices...... 117 Locations and Contacts...... 166

Annual Report 2009-10 Transport NSW i ii Transport NSW Annual Report 2009-10 LETTER TO THE MINISTER

The Hon John Robertson MLC Minister for Transport Minister for the Central Coast Parliament House Macquarie Street SYDNEY NSW 2000

Dear Minister,

I am pleased to submit the Annual Report for Transport NSW for the year ended 30 June 2010 for tabling in Parliament.

This Annual Report has been prepared in accordance with the provisions of the Annual Reports (Departments) Act 1985.

Transport NSW succeeds the former Ministry of Transport and the NSW Department of Transport and Infrastructure.

Yours sincerely,

Les Wielinga Director General 31 October 2010

Annual Report 2009-10 Transport NSW 1 OVERVIEW

How we are changing

Transport NSW succeeds the Ministry of Transport and the Department of Transport and Infrastructure and exists following the culmination of over a year of major reform. Transport NSW is the lead agency in the NSW Transport portfolio and has been established to provide a single transport budget, transport services and coordination, transport infrastructure and strategic policy advice to the Minister for Transport and the Minister for Roads on a number of key service initiatives designed to deliver a safe and reliable transport network across metropolitan, regional and rural New South Wales. Transport NSW was the identity that was adopted and used by the Department of Transport and Infrastructure in 2009-10, and this name has been formalised in legislation since that reporting period ended. The future direction of Transport NSW is outlined in the Metropolitan Transport Plan, a major policy document launched by the Premier in February 2010.

At the end of the last reporting period, the Transport NSW plans, regulates and provides Premier announced landmark reforms to service and infrastructure funding for both the NSW Public Sector. An Administrative public and private transport, across modes Changes Order was published on 11 June such as road, rail, buses, taxis, ferries, light 2009 that renamed the Ministry of Transport rail, cycling, local and community transport (MoT) in this reporting period as the NSW services, regional air services and freight Department of Transport and Infrastructure, movement. Transport NSW exists to enhance with the entity to be initially known as NSW and maintain the NSW transport system Transport and Infrastructure (NSWTI). and provide transport-related services. The audited 2009-10 financial statements Transport NSW is committed to improving that appear in this Annual Report are for the transport services, developing and sustaining Department of Transport and Infrastructure. productive industry partnerships, providing open and effective communication with This Annual Report is prepared in that stakeholders and achieving the best possible context, and references to the former transport system. Transport NSW is the lead Ministry of Transport and NSW Transport agency responsible for funding, contracting and Infrastructure should be construed as a and regulating transport services in New reference to Transport NSW accordingly. South Wales.

2 Transport NSW Annual Report 2009-10 Overview The operations of Transport NSW and its operating entities include: „„ Providing more than 300 million passenger journeys by rail each year on the 3,236 kilometres of rail track in the CityRail network. „„ Licensing 4.7 million drivers and riders who use 5.3 million registered vehicles on a state road network that covers 184,761 kilometres through the Roads and Traffic Authority. „„ Regulating the NSW bus, taxi and hire car industries, including providing accreditation to operators and authorising drivers, and providing concession schemes. „„ Operating State Transit Authority buses for more than 159 million passenger trips annually (excluding School Student Transport Scheme) and providing approximately 15,000 bus services each working day. „„ Managing the CityRail fleet of more than 1,650 carriages which travel across 888 bridges and through 46 kilometres of tunnels, stopping at 307 stations. „„ Providing CountryLink rail services to more than 365 destinations in NSW, Queensland, the ACT and Victoria. CountryLink also provides coach services in regional areas to complement rail services.

4 Transport NSW Annual Report 2009-10 „ „ „ „ „ „ „ Annual Report 2009-10 „ „ „ „ „ „ „ Coordinators. Services andfunding Regional Transport Funding LocalandCommunity Transport private ferry services. private ferry and theParramattaRiver, andfunding services onSydneyHarbour Funding ferry in theMetropolitan Transport Plan. strategies andtheCapitalWorks Program Division tooverseeassetmanagement Establishing theTransport Infrastructure metropolitan, ruralandregional NSW. bus services across metropolitan, outer ofprivate Contracting forthedelivery project. Managing theMyZonefares andticketing comparable toLondon’s “OysterCard”. ticketing system,whichwilldeliverasystem 7 May2010forgreater Sydney’s electronic Signing theETSProject Deedon website visits. year through telephonecalls,emailsand contacts toTransport Info131500each community, includingmore than11million Providing to the travelinformation will provide reportingagainstthesenewKPIs. reforms inthefuture. Future annualreports inNSW andwilldrivefurther to transport ofthemajor administrativereform as part These newKPIshavebeendeveloped measured againstinthefuture. Indicators (KPIs)thatTransport NSWwillbe annual reportwiththenewKeyPerformance NSW andlinkstheresults outlinedinthis nsw.gov.au, outlines the vision for Transport Moving Together, availableatwww.transport. been launched with effect from 1 July 2010. developed inthisreportingperiodandhas entitled A newTransport NSWCorporatePlan, „ „ 2010. Council, thatwasexecutedinSeptember revitalise Sydney’s CBDwithSydneyCity Memorandum ofUnderstandingto Progressing developmentofthe Moving Together, wasprepared and Transport NSW 5

Overview This reporting period, 2009-10, will be seen as a pivotal link between the past and the future outlined in the Corporate Plan. It has been a significant transitional period, where new structures have been implemented and Transport NSW is well positioned to meet the new KPIs in the Corporate Plan. Significant work has taken place to communicate the new Corporate Plan to staff in the new central divisions and operating entities across Transport NSW. Transport NSW aims to ensure the best possible service delivery and value-add to customers’ experiences by: „„ Facilitating better integration and coordination across all levels of the public transport network to achieve common public transport goals and results. „„ Improving the level of customer satisfaction across a range of public transport modes and actively seeking customer feedback. „„ Reducing barriers in transport. „„ Strengthening working relationships and consultation with the community, our stakeholders and partners. „„ Effective management of an integrated single transport budget. „„ Building and developing the capabilities, skills and careers of staff.

6 Transport NSW Annual Report 2009-10 „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ Annual Report 2009-10 2. 1. The accountabilitiesofthenewdivisionsare listedbelow. entities. with central divisions and operatingstructure, Transport NSW istransitioning to anew „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ passenger vehicles. Manage complianceandenforcement activitiesforpublic authorities andtaxilicences. Administer publicvehicleoperatoraccreditation, driver Communication to the public on key transport matters Communication tothe publiconkeytransport modes of transport. modes oftransport. Coordinate and timetables across service delivery all Coordination ofmultimodalmarketing correspondence andMinisterial support Ministerial/Parliamentary Transport service improvement andnetwork development. Internal communications forTransportInternal NSW programs. Implement effectiveinitiativesand communitytransport Stakeholder andcommunityengagement Country Railnetwork. Country Drive improvement andstrategicmanagementofthe Risk managementandcompliance services. ofpublictransport Benchmark performance Legal services servicecontracts. Manage rail,busandferry Corporate andbusinessplanningreporting services. Establish serviceplansforrail,busandferry Strategy andStakeholder Involvement Transport Services division division Transport NSW 7

Overview 3. Transport Policy and Planning division „„ Strategic planning of transport improvements „„ Policy, advice and reform „„ Input to National transport reform agenda „„ Research analysis and forecasting „„ Level crossing strategy

4. Transport Coordination division „„ Improve transport coordination. „„ Coordinate across transport modes, monitor performance, and identify and resolve issues. „„ Improve the management of unplanned incidents and their impacts across transport modes. „„ Manage major event and emergency transport planning and implementation. „„ Identify key strategic projects for improved customer experiences and cost savings. „„ Improve the performance of transport interchanges. „„ Manage commercial development at interchanges. „„ Manage the electronic ticketing system program for greater Sydney. „„ Manage public transport fares and ticketing, including MyZone.

5. Transport Infrastructure division „„ Manage the capital program. „„ Develop nominated major projects. „„ Provide asset management oversight.

6. Strategic Finance and Corporate Services division „„ Strategic HR „„ Strategic Finance „„ Strategic IT „„ Manage the integrated budget including the allocation of program funding consistent with corporate priorities. „„ Provide financial advice, management accounting and cash management services. „„ Develop and coordinate human resource policies, plans and systems including talent, capability development and workplace relations strategies across the portfolio.

8 Transport NSW Annual Report 2009-10 „ „ „ „ „ „ „ „ „ „ „ „ „ Annual Report 2009-10 „ Provides services fortheTransport transactionalandsupport in: NSWportfolio 7. „ „ „ „ „ „ „ „ „ „ „ „ „ „ organisation andmeetcompliancerequirements. Develop, reviewtheneedsof andmaintainbusinesspoliciesguidelinestosupport and administrationservices. Deliver arangeofbusinessservicesincludingfacilitiesmanagement,records management Manage thecorporatebusinesscontinuityprogram. Property andfleet Provide adviseonprocurement, tenderingandcontractmanagement. Records andknowledgemanagement reviews across theportfolio. Develop strategic vendor management policies, processes and conduct performance Contracts andprocurement information technologyreviewsinformation andinitiatives. in whole-of-government technologypolicy and plans andparticipate information Formulate Information technology andcommunications Information Advise onenterprisearchitecture technologyinfrastructures. andinformation Human resource management induction, training,development,remuneration, benefitsandtransitionmanagement. Provide humanresource servicesandsolutionsintheareas ofrecruitment, selection, Finance Transport Shared Services division Transport NSW 9

Overview Vision

The vision for Transport NSW, as outlined in the Corporate Plan, is for: “A transport system that maximises benefits for the community and the economy.”

Who we are What we do Transport NSW has the lead role in delivering The primary goal for Transport NSW in the an effective transport system across NSW reporting period was using our 2009-10 that provides maximum benefits for the budget allocation of $4.8 billion to provide community and the NSW state economy. improved transport outcomes for the people This is done by bringing together in the of NSW through a new integrated model for one agency the Central Divisions and the the policy, planning and provision of transport Operating Entities, delivering services under services and infrastructure. contract for the delivery of transport services, In 2009-10 this budget allocation did not policy, planning, coordination, community include roads. information, network maintenance and development, infrastructure and assets – Going forward, the core business of all with a focus on integrating planning and Transport NSW is: ensuring delivery of safe and reliable transport „„ Funding for road, rail, buses, taxis, ferries, services, both passenger and freight. cycling, community transport services Transport NSW manages the multi-billion and freight movement. dollar transport budget and allocates funding „„ Moving people around safely, moving for the provision of publicly funded bus, rail, freight efficiently, providing transport ferry and community transport services and infrastructure, licensing public transport related infrastructure as well as concession drivers and accrediting operators. schemes such as the School Student Transport Scheme (SSTS), the Private Vehicle „„ Developing regulations, policies and Conveyance (PVC) scheme and the Taxi legislation to ensure that the community Transport Subsidy Scheme (TTSS). The new is safe, assets and public money are single budget for transport is a critical reform protected, the impact on the environment in how transport services are delivered. is minimised and public transport is delivered to a high standard, meeting community needs.

10 Transport NSW Annual Report 2009-10 Annual Report 2009-10 in order toprovide passenger busservicesacross NSW. administers a rangeofcontracts withaccredited bus operators under thePassengerTransport Act1990 . Transport NSWalso well asregulating rail,bus,ferry, taxiandhire carservices as agencies on behalfoftheNSWGovernment, delivery order toprovideservice fundingofpassengertransport ofadministration the For thisreportingperiod,thekeyrole remained the Transport Administration Act 1988 in Transport NSW 11

Overview Our clients and stakeholders

For this reporting period the Corporate Plan 2009-13 sets out the key directions for the organisation in 2009-10, and the Key Result Areas for reporting in this Annual Report. The Corporate Plan outlines our key clients and stakeholders as being:

„„ Public transport users and the community. „„ The NSW Minister for Transport, the NSW Minister for Roads and the NSW Government. „„ Public transport operators. „„ Private transport operators. „„ Freight providers and users. „„ Local and Community Transport providers and users. „„ Transport portfolio agencies – the Roads and Traffic Authority, RailCorp, the State Transit Authority, Sydney Ferries, the Transport Construction Authority, the Country Rail Infrastructure Authority, the Public Transport Ticketing Corporation, the Office of Transport Safety Investigations, the Independent Transport Safety Regulator and Sydney Metro. „„ Other NSW transport and related agencies – the Port Corporations, the Department of Planning, the Department of Ageing, Disability and Home Care and the Department of Community Services. „„ Central agencies including NSW Treasury and the Department of Premier and Cabinet. „„ Australian Government agencies – the National Transport Commission and the Department of Infrastructure, Transport, Regional Development and Local Government and the Department of Health and Ageing. „„ Industry, consumer and other organisations including Bus NSW, the NSW Taxi Council, taxi driver associations, Transport Workers Union, the Charter Vessels Association, NSW Council Of Social Service, the Community Transport Organisation, Local Councils, People With Disabilities, Vision Australia, Physical Disability Council of NSW, Spinal Cord Injuries Australia and the Isolated Children’s Parents’ Association and Neighbour Aid Association.

12 Transport NSW Annual Report 2009-10 Annual Report 2009-10 and Newcastle. in Parramatta, Wollongong with key teams also located is thehubfor Transport NSW, cities. Thisnewoffice space teams located in key regional at onesite,whilealsohaving allows staff tocometogether new location.Themove significantly benefit from the Transport NSW will during 2009-10. consultation wasundertaken staff, unionandstakeholder reporting period. Significant in Chippendaleduringthe at18LeeStreet headquarters relocation toanew Transport NSWcommenced Transport NSW 13

Overview Corporate Plan 2009-13

The Corporate Plan 2009–13 outlines the priorities and values of Transport NSW, highlights major policy challenges and was the keystone document for 2009-10. This document has been superseded and replaced by the Corporate Plan 2010-2014, Moving Together.

The major policy challenges for the reporting period as identified in a range of plans, including the 2009-13 Corporate Plan, include: „„ Demographic trends including an ageing population and growth in the Greater Sydney Region, which drive demand for infrastructure and services. „„ Increasing urban congestion and its associated costs including capacity constraints in the rail and road routes and the need to accommodate forecast growth in passenger, private vehicle and freight movements. „„ Addressing the transport concerns of Sydney as well as the transport needs of regional, remote and indigenous communities. „„ Infrastructure arrangements to support NSW industry, the economy and connections to international gateways to facilitate safe, reliable and secure movement of people and freight on the transport network. „„ Sustainable transport initiatives to minimise greenhouse gas emissions whilst demand for transport services increases.

14 Transport NSW Annual Report 2009-10 Annual Report 2009-10 operating entities. and Finance andCorporate Services, alongwith Shared Services, Strategy andStakeholder Involvement Transport Infrastructure, Transport Services, Transport Transport Coordination, Transport Policy andPlanning, of central divisionsmanagingwhole-of-portfolio staged andorderly phasedapproach. This willconsist Transport NSW isundergoing amajorrestructure ina 2009-10 structure NSW duringthetransition. will alsositacross Transport Change Managementstructure and theoperatingentities. A between the central divisions developing therelationships of theoperatingentitiesand the role andstructure ofeach central divisions,developing creation ofeachthenew the Phase oneconcerns Act 1988. the Agencyunder Government (PTTC) remains aNSW Transport Ticketing Corporation As at1July2010,thePublic Infrastructure Corporation). Authority (previously theRail RailInfrastructureCountry Corporation) andthe Infrastructure Development (previously theTransport Construction Authority Sydney Ferries, the Transport State Transit Authority(STA), Traffic Authority(RTA), the of RailCorp,theRoadsand The operatingentitiesconsist Transport Administration Transport Plan. and theMetropolitan the Metropolitan Strategy required inaccordance with to delivertheoutcomes overall investmentstrategy the optimisationof Transport NSWandfacilitate integrated budget for establishing a single the Director Generalin This functionwillsupport across sector. thetransport expenditure andprojects including prioritisingof available financial resources, and landusestrategies with theintegratedtransport infrastructure in accordance oftransport and delivery the planning,oversight of theDirector General, of thegeneralfunctions amended) identifies,asone Act 1988(asrecently The Transport Administration Transport NSW 15

Overview Transport NSW’s newly will deliver (manage detailed established Infrastructure design and construction) Division will have the major capital works as responsibility for carrying out Operating Entities. Purchase this function. A Program Office of rolling stock, vehicles and has been established within vessels will be coordinated the Division with responsibility by the Transport Services for monitoring, controlling, Division of Transport NSW reporting and prioritising the and facilitated by operating Transport cluster’s capital entities. program and ensuring clear The next phase will finalise accountability for delivery of internal structures, make key milestones and budget. preliminary appointments of The Infrastructure Division staff to positions and resolve will also coordinate, scope any emerging gaps and and develop projects. The issues that arise from such a Transport Construction complex restructuring. Authority, RTA and RailCorp As at 30 June 2010, Transport NSW employed 327 staff in four offices in Sydney, Parramatta, Newcastle and Wollongong, as well as regional transport coordinators and an Aboriginal Project and Liaison Officer, who are located across metropolitan, rural and regional NSW. Additionally, Transport NSW provided corporate services in 2009-10 to the Public Transport Ticketing Corporation, the Independent Transport Safety and Reliability Regulator, the Office of Transport Safety Investigations, and Sydney Metro. Significant reform within the Transport NSW agencies has seen, and will continue to see realignments of positions within the new Transport NSW structure. These achievements will be outlined in the next reporting period.

16 Transport NSW Annual Report 2009-10 2009-2010 HIGHLIGHTS Metropolitan Transport Plan

On 21 February 2010, the Government launched the Metropolitan Transport Plan, a 10-year fully funded package of transport infrastructure for Sydney and major regional centres. The plan comprises $50.2 billion in spending, including more than $7 billion in new or expanded transport infrastructure and services.

The Metropolitan Transport Plan responds NSW State Plan to the challenges of a growing population The NSW State Plan was launched in 2006, and ensures that projects and funding and reviewed in 2009-10 through a series of will be spread across the regional cities consultations with community, business and of Parramatta, Liverpool and Penrith and stakeholder groups across the state. The accessible centres including Blacktown, State Plan review highlights the importance Chatswood and Bondi Junction. However, of integrated transport for the whole of NSW. the Plan is more than just about Sydney and contains a strong regional focus. To The NSW State Plan: Investing in a Better better address integration between land Future, is available for download at use and transport the NSW Government has www.nsw.gov.au/sites/default/files/pdfs/ committed to preparing Regional transport chapters/State-plan-2010-web.pdf strategies. In working towards the objectives of the The specific focus on the Metropolitan NSW State Plan: Investing in a Better Future Transport Plan is about improving travel during 2009-10 the NSW Government times, capacity and service delivery across has set targets to increase the share of the public transport and roads network. peak hour journey-to-work trips by public transport to and from the Sydney CBD from The Metropolitan Transport Plan also 72 per cent to 80 per cent by 2016, and to details the $2.1 billion South West Rail Link, increase the proportion of journey-to-work delivering new transport services to 110,000 trips by public transport across the Sydney homes in the South West Growth Centre metropolitan region to 28 per cent by 2016. and the new Leppington Town Centre. Progress against the achievement of NSW The full plan can be accessed at State Plan targets is updated regularly on www.nsw.gov.au/metropolitantransportplan. the internet at www.nsw.gov.au/stateplan.

18 Transport NSW Annual Report 2009-10 The full range of the NSW State Plan: Investing in a Better Future performance indicators are shown below.

Target Performance Indicator (2016) Improve the public transport system

„„ Increase the share of commute trips made by public transport:

„„ To and from Sydney CBD during peak hours 80%

„„ To and from Parramatta CBD during peak hours 50% 2009-2010 Highlights 2009-2010 „„ To and from Newcastle CBD during peak hours 20%

„„ To and from Wollongong CBD during peak hours 15%

„„ To and from Liverpool CBD during peak hours 20%

„„ To and from Penrith CBD during peak hours 25% „„ Proportion of total journeys to work by public transport in the Sydney 28% metropolitan region Provide reliable public transport

Travel „„ CityRail trains run on time across the network 92%

„„ Sydney Buses run on time across the network 95%

„„ Sydney Ferries run on time 99.5%

Improve the road network „„ Improve the efficiency of the road network during peak times as measured by travel speed and volumes on Sydney’s road corridors „„ 98% of incidents on principal transport routes cleared, on average, 40 min within 40 minutes of being reported „„ Proportion of container freight movement by rail out of Port Botany 40%

Increase walking and cycling

„„ Mode share of bicycle trips made in the Greater Sydney Region, at a 5% local and district level

Annual Report 2009-10 Transport NSW 19 Target Performance Indicator (2016) Increase the number of jobs closer to home

„„ Increase the percentage of the population living within 30 minutes by public transport of a city or a major centre in metropolitan Sydney* Accessibility

Maintain road infrastructure „„ Percentage of urban and rural State roads meeting the national 93% standards on quality (smoothness)

Asset Maintain and invest in infrastructure „„ Maintain our average annual capital expenditure growth of 4.6% nominal from 2005-06 to 2015-16*

Improve road safety

Safety „„ Fatalities per 100,000 population 4.9

Tackling climate change

„„ Contribute to the cut in greenhouse gas emissions by 2050*

Develop a clean energy future

Environment „„ Contribute to the renewable energy consumption targets for 2020*

* Transport NSW will play a role in contributing to these goals.

The Metropolitan Transport Plan includes a strong commitment to improving bus services. During the reporting period, Transport NSW commenced funding 473 new buses. The last of these 300 additional new buses were delivered during the reporting period, some six months ahead of schedule. The 2009-10 Budget also included a program to procure 150 articulated (bendy) buses for the State Transit bus fleet. Further, in June 2010 the NSW Government announced a provision for the purchase of 200 buses as part of an additional 1000 buses over the next 10 years, representing an investment of $145 million. In conjunction with this capital acquisition, concurrent network planning has commenced in order to allocate these additional buses to the network as the additional capacity becomes available.

20 Transport NSW Annual Report 2009-10 Improving infrastructure Transport NSW continued the delivery of 7,000 extra car spaces at rail stations across Sydney, the Blue Mountains, the Central Coast and Illawarra through the provision of $142.7 million for new commuter car parks and interchanges in the 2009-10 reporting period. The commuter car park program is a major commitment to encouraging public transport use. Significant environmental Highlights 2009-2010 and social benefits arise from increased public transport usage and programs such as the commuter car park program make the mode shift from cars to public transport more attractive to commuters. More than 1,600 new spaces have already been delivered under this program, with 4,400 more under construction. Work continues into the next reporting period to develop and complete commuter car park projects at Warwick Farm, Blacktown, Woy Woy, Revesby, Wollongong, Seven Hills, St Marys, Glenfield, Broadmeadow, Blaxland, Quakers Hill, Wyong, Macarthur, Gosford, Emu Plains, Waterfall and Berowra. Significant work continues on transport interchanges, which further encourages the shift to public transport by making the transfer from bus to rail easier. Preliminary preparation was completed in 2009-10 for further interchange upgrades at Werrington, Kingswood, Sutherland, Panania, Narwee, Allawah, Kogarah, Fairfield and North Strathfield. On 16 February 2010, the NSW Government removed the toll from the M4 Motorway in Western Sydney as the motorway reverted back to public ownership. The obsolete toll booths were demolished and removed. Stage 1 of the Inner West Busway, a significant $175 million infrastructure improvement funded by the RTA, came into operation in the reporting period, bringing a city-bound bus lane along Victoria Road between Terry Street and The Crescent, which operates from 6am to 10am on weekdays. The full project is scheduled to be completed in early 2011. The Inner West Busway will deliver major improvements to public transport along Victoria Road.

Annual Report 2009-10 Transport NSW 21 Major reforms to public transport fares in Greater Sydney – MyZone One of the most significant reforms to public transport in a decade occurred in this reporting period – the successful introduction of the MyZone fares system. For the vast majority of journeys, fares were reduced or unchanged. MyZone is now a more integrated system, bringing to the public a number of firsts for public transport commuters: introduction of a $57 weekly travel cap, more tickets that are acceptable on government and private buses, and MyMulti tickets which are acceptable across a range of modes of transport. Commuters can travel on trains, government ferry, public or private bus, and the most they’ll pay is $57 per week. MyZone has improved travel options across a very large geographic area. MyZone tickets are accepted on the entire CityRail and State Transit networks, as well as on all government ferry services. Travel by a MyBus or MyMulti ticket is now possible on all private bus services in the metropolitan and outer metropolitan areas, as well as some select bus routes that service CityRail stations in regional areas. Launched in April 2010, MyZone ran in parallel with the existing ticketing systems to provide for a smooth and orderly transition to the new MyZone system, and to allow for pre- existing ticketing products to be honoured for the remainder of this reporting period. MyZone became the stand-alone ticketing system from 1 July 2010. In the transition period to 30 June, more than 20,000 tickets were exchanged and more than 3,000 refund cheques had been issued, as customers converted to the new system. MyZone tickets include multi-modal and periodical travel through the MyMulti products, and significant savings are available to encourage more regular use of public transport. More information is available at www.myzone.nsw.gov.au.

Delivering an electronic ticketing system Following government procurement processes, the NSW Government via the Public Transport Ticketing Corporation signed a contract on 7 May 2010 to design and deliver a new electronic ticketing system for greater Sydney. The total value of the new system over 15 years is about $1.2 billion and will deliver a system comparable to London’s “Oyster Card”. The electronic ticketing system will operate across greater Sydney’s public transport network and will extend as far as Newcastle and the Hunter region, as well as Wollongong and the Illawarra and the Blue Mountains.

22 Transport NSW Annual Report 2009-10 2009-2010 Highlights 2009-2010

Improving rail services The Premier officially opened the new The major addition to the passenger $436 million Cronulla Line Duplication project rail network, the $2.3 billion Epping to in April 2010, which delivered faster, more Chatswood rail link, came on-stream during regular and more comfortable services this reporting period. In October 2009 the for train passengers travelling between Epping to Chatswood rail link transitioned Cronulla, Sutherland and beyond each day. from the shuttle service that had been in This major duplication of the formerly single operation since the line opened in early 2009 track Cronulla Line included the laying of to being fully integrated into the network. 6.6 kilometres of new track, eight bridge extensions and upgrades at four stations – With such a major piece of infrastructure all which were completed while the current becoming available, the opportunity was railway line remained operational. taken to recast the entire CityRail timetable. New bus and rail timetables, created following This project was carried out in conjunction a lengthy period of public consultation, with a major upgrade to the signals on the were launched in October 2009. An extra adjacent Illawarra line, which allowed better 8,000 train seats were made available to the integration of rail services on these lines. travelling public in the AM and PM peaks – As a result of this significant investment in the periods of greatest demand. infrastructure and services, a new timetable CityRail peak on-time running for 2009-10 for the Illawarra, South Coast and Cronulla rail was 95.9 percent, while patronage for lines was announced in the reporting period. 2009-10 was 302.9 million passengers. The timetable arose from extensive public This represented a steady performance in consultation, with more than 700 submissions On Time Running that built on the 2008-09 received. This timetable reform will see Actual On Time Running of 95.4%, against increased services – more than 300 per week the target of 92%. – delivering greater capacity across these busy railway lines.

Annual Report 2009-10 Transport NSW 23 Transport NSW funds major rail infrastructure through the Rail Clearways program. Such projects are delivered in partnership with the Transport portfolio Operating Entities. Projects being delivered as part of the Rail Clearways Program will remove bottlenecks and junctions, reduce congestion and delays and allow for simpler timetables that provide more reliable and frequent services. Ongoing delivery of the Rail Clearways Program will mean an incident on one part of the rail network will have a limited effect on services on other clearways. Rail Clearways projects under construction include the Kingsgrove to Revesby track quadruplication, Richmond Line Duplication Stage 1 and the Macarthur Station upgrade. Planning approval is also in place for the Liverpool Turnback project. In addition to the Rail Clearways projects, work also continues on the Auburn Stabling project and the Northern Sydney Freight Corridor program. The new $2.1 billion South West Rail Link will respond to passenger growth on the metropolitan rail network and population growth in south-west Sydney. A number of key projects as part of the South West Rail Link have been completed while others are nearing completion or are underway. The Glenfield multi-storey car park opened in 2010-11, while upgrades for Glenfield Station, and work on the Northern and Southern Flyovers was well underway at the end of the reporting period. The environmental assessment public exhibition period for the rail line itself commenced in May 2010 and closed at the end of this reporting period. The NSW Government is investing more than $820 million to deliver 196 Outer Suburban Carriages – known as OSCARS – in three stages, with RailCorp responsible for purchasing the new fleet. These trains operate to Kiama and Wollongong on the South Coast, north of the Hawkesbury River to Gosford and Wyong, and west as far as Springwood on the Blue Mountains Line. Stages 1 and 2, which included the delivery of 122 OSCAR carriages, were completed during this reporting period in December 2009 and represent an investment of $450 million.

24 Transport NSW Annual Report 2009-10 Stage 3 of the OSCAR project includes Transport NSW and its Operating Entities an additional $370 million investment and maintained its commitment to improving comprises the delivery of a further 18 four- disability access to railway stations through carriage trains. These will be delivered funding for the Easy Access station upgrade progressively, along with associated stabling program. Easy Access remains an important works. In addition, two further carriages priority for the NSW Government, with 121 Highlights 2009-2010 are being produced to attach to two spare stations of the 307 on the CityRail network carriages from Stages 1 and 2, to produce now accessible to the disabled, the elderly, an extra four-carriage set. This brings the children, and parents with prams. Nearly total to 74 carriages on order. $500 million has been invested on upgrading The delivery of these OSCARS will allow stations across the CityRail Network since CityRail to increase the capacity of the entire the Easy Access program began in the CityRail network, and help to meet future 1990s. Accessibility upgrades were recently growth in patronage. completed at Burwood, Lindfield, Eastwood, Auburn, Belmore, Bowral, Carlton, Emu The private sector is building 626 brand Plains, Seven Hills, Penshurst, Turramurra new Waratah train carriages for the CityRail and Werrington. Accessibility works were network, to make travel more comfortable also completed at Woonona, Martins Creek for commuters, increase capacity and to Cowan (as part of the Level Crossing attract more people to public transport. The upgrade), Kirrawee and Woolooware (under first prototype carriage was delivered for the Cronulla Line Duplication). inspection and testing started on the rail network in May 2010. This program represents Stations are being upgraded as part of the a further investment of $3.6 billion from the Easy Access Program based on a number NSW Government in new rollingstock and will of weighted criteria including patronage, deliver the next generation of comfortable, air- strategic importance to the network, potential conditioned trains onto the rail network. The growth, bus services, car parking, shopping, investment includes whole-of-life maintenance walking access, access to medical facilities, in the purpose-built high-tech Waratah access to educational facilities, tourism, rail Maintenance Centre located at Auburn. interchanges/terminating stations within and between lines, and proximity to alternative In April 2010 a major program to refresh accessible stations. the CityRail network’s Tangara trains was announced. This major project will bring the Tangara trains up to the more modern presentation standards available in CityRail’s newer OSCAR and Millennium train fleets.

Annual Report 2009-10 Transport NSW 25 Further major investment in infrastructure includes the $4.5 billion Western Express project which is designed to significantly speed up journey times for passengers travelling to and from Western Sydney, increase capacity for passengers on the Western Line by 5,000 seats an hour and ease congestion for services right across the CityRail network. Transport NSW is in the process of carrying out further alignment investigations for the new underground City Relief Line that forms part of this important project. This will include design, engineering, survey and geotechnical drilling work to establish a preferred alignment for the new tracks. For the 2009-10 Financial Year, patronage on CountryLink services increased by 7.6% compared to 2008-09. The reporting period was also the first full year of the new policy that removes the pensioner booking fee on economy services when four yearly pensioners’ vouchers are used. The Government also extended the $1 fare deal for children travelling with adults on CountryLink services to a year-round offer. CountryLink carriages underwent a significant revitalisation in the reporting period, with $42.8 million invested in the refurbishment and upgrade of 60 XPT trailer cars completed during the reporting period. The $27 million upgrade of the CityRail Endeavour and CountryLink Xplorer cars will also be completed in next reporting period. As part of the establishment of Transport NSW, the former Rail Infrastructure Corporation has been restructured into the Country Rail Infrastructure Authority (CRIA) which will manage the country regional network. In 2009-10 $175 million was provided for maintenance and other works on the country regional network. The $83.3 million capital program included $49.1 million for re-sleepering, $7.8 million for continuous welding of rail (CWR) works and $14 million for bridge renewals. CRIA is progressing with the competitive tendering for maintenance and management services on the country regional network. There has been a strong response from the market and this initiative will drive further improvements on the network and better value for money.

26 Transport NSW Annual Report 2009-10 Improvements to Buses In addition to the significant investment in capital acquisitions for replacement and growth buses as outlined in the Metropolitan Transport Plan, the process of bedding down major reform to the regulation of bus service contracts continued in 2009-10.

Over a number of previous reporting periods, the NSW Highlights 2009-2010 Government has reformed bus services by replacing the old bus contracts and old service regions with new and improved contracts, more accountable ones which apply common fares and service levels across the different operators. The new contract regions require operators to provide coordinated services for customers and strategic bus corridors mean faster transport to where people want to go. There are now 15 bus contract regions in Metropolitan Sydney and 10 in Outer Metropolitan Sydney. Building on the success of the Bus System Contract reforms, integrated bus networks for each of the 15 metropolitan regions have been introduced to ensure that services best meet the needs of the travelling public. This was a process that involved extensive community consultation and public feedback. Bus priority measures continued to be rolled out in 2009-10 as part of the overall Bus Reform strategy to improve services for travellers. Strategies include technological solutions such as the Public Transport Information and Priority System (PTIPS). PTIPS uses satellite technology to identify buses as they move through the road network and communicates with the RTA’s traffic management system to allow traffic signal priority to buses as required to maintain timetable reliability. Bus priority measures invested in during 2009-10 include dedicated bus lanes (marked red on roads), dedicated bus-bypass lanes (such as bus turn only lanes), bus priority traffic signals, reform of Transit Lanes and No Stopping Zones, and bus lane tidal flow initiatives.

Annual Report 2009-10 Transport NSW 27 The final 19 of the 300 growth buses for Western Sydney and the Hills District were delivered in 2009-10 and built on the success of the North West T-way. Plans to upgrade the key M2 route have also advanced. The environmental assessment for the upgrade of the M2 motorway was released for public display in May 2010 and this project will benefit the 17,000 bus commuters that use this road every day. Community stakeholder forums continued to be scoped and formulated in 2009-10 and are being rolled out progressively in 2010. New Bus Reform contracts for rural and regional operators commenced roll-out in July 2008 and all remaining contracts have now been put in place for around 735 operators in rural and regional NSW. These new contracts ensure sustainability, certainty and viability for both country communities and their bus operators. Integrated bus networks and bus priority measures, combined with a stronger contracting regime, a new fare structure through MyZone, and record investment in replacement and growth buses, have occurred in 2009-10. Further improvements to bus driver and passenger safety have been consolidated since the changing of the law that deals with unacceptable instances where the safety of bus drivers is endangered, such as via rock throwing. Previous amendments to the Crimes (Sentencing Procedures) Act 1999 ensured that attacking a transport worker in the course of their duties is an “aggravating factor” in sentencing, when offenders went to court. The Bus Driver Safety Committee continued to review, assess and advise on arrangements for the security of bus services and for the safety of bus drivers. The Committee comprises representatives of Transport NSW, the NSW Police Force, State Transit, the private bus industry and bus driver unions.

28 Transport NSW Annual Report 2009-10 Additional prepay bus routes are being on weekends. At the end of 2009-10, the progressively introduced for State Transit Premier announced a new, expanded 13 Authority bus routes, particularly along those route Metrobus network which will deliver bus routes servicing the CBD. Prepay helps thousands of new bus services each week reduce queuing and bus loading times along for commuters across Sydney. busy routes through the introduction of cashless Bus service improvements continued with the boarding. The prepay program combines fare success of the Route 555 Free CBD Shuttle and ticketing reform with measures to improve service. It was introduced in December 2008 bus loading times. The rollout of prepay was and since that time more than 2.5 million accelerated in 2009, expanding outside the passengers have taken advantage of the Highlights 2009-2010 CBD and into metropolitan areas. Transport service (at June 2010). Free bus services NSW will continue to investigate where prepay were also consolidated in 2009-10 in might be rolled out in the future. Wollongong, with the popular Gong Shuttle The NSW Government’s popular Metrobus service expanded in March 2010 by changing network was expanded in 2009-10. The M10 service frequency to 10 minutes in peak and (Leichhardt to Maroubra Junction) service 20 minutes in the off peak. was joined in October 2009 by the new M20 (Gore Hill to Mascot) service and the new M30 (Mosman to Sydenham) service in March 2010. Further new services in the next reporting period were announced in 2009-10, including the new M40 (Bondi Junction to Chatswood) service and the new M52 (Parramatta to Sydney via Victoria Road) service. Metrobuses are high frequency, high capacity services that run every 10 minutes in peak periods, every 15 minutes during weekday off peaks, and 20 minute frequencies in the evening and

Annual Report 2009-10 Transport NSW 29 Improvements to Ferries In December 2009 following the Market Testing Process, it was announced that Sydney Ferries would continue to operate its ferry services, with the Ferry Systems Contract executed in April 2010. This was the outcome of the Market Testing Process implemented by the Government in response to the Special Commission of Inquiry into Sydney Ferries conducted by Bret Walker SC. The new contract sets clear performance standards for Sydney Ferries, focusing on the key areas of safety, reliability, customer service and productivity. Sydney Ferries’ performance across a range of measures showed improvement across the 2009-10 financial year, particularly when the changed arrangements for the Manly fast services are considered: 1. Service reliability – 99.9% compared to 99.5% in the previous year. 2. Fleet availability – 86.0% compared to 80.8% in the previous year. 3. Vessel reliability – 96.4% compared to 95.0% in the previous year. 4. Complaints per 100,000 passengers have dropped to 4.4, down from 6.2 in the previous year. Sydney Ferries reported two record passenger days in 2009 – 29 December and 30 December 2009. The patronage recorded on these days was 74,382 and 78,429 respectively, and were representative of the high demand for services experienced during summer runnings. Attractive new fares offered as part of Family Funday Sunday contribute to the high demand during summer. Funding for six replacement vessels have been made available in the Metropolitan Transport Plan.

30 Transport NSW Annual Report 2009-10 Public transport information Reforms to the provision of public transport Relevant information about MyZone fares and information were achieved in 2009-10 with tickets, which resided on the website www. the execution of a new contract for the next myzone.nsw.gov.au during the reporting generation of information systems in October period, will be moved to the 131500 website 2009. A five year contract with Serco Australia in the next reporting period. for the 131 500 Transport Info service will deliver Planning and preparatory work for the transport information through a wide range Transport NSW Breakfast Series was carried of platforms. The new contract will provide out in the reporting period. The Transport NSW residents with easier access to better NSW Breakfast Series brings Transport NSW information, and will bring about improvements leaders together with industry leaders and in transport integration and customer service. key transport stakeholders to engage with

131 500 Transport Info continues to be the Transport NSW leaders to further performance Highlights 2009-2010 major source of transport related information within the transport industry and to facilitate in NSW in 2009-10 and will into the future. exchange of ideas and information. Extensive transport planning information is available from Transport Info by phoning 131 500 or by visiting www.131500.com.au.

Aviation The NSW Government regulates low-volume intrastate air routes by licensing these routes on a one-route one-licence basis. Higher volume routes are deregulated (unlicensed), which allows open competition within the industry. These arrangements recognise that higher volume routes can operate competitively, while low volume routes may not be as robust and are regulated in order to provide greater stability and encourage route development. In 2009-10 NSW regional air routes moved more than 2.031 million passengers into Sydney’s Kingsford Smith Airport, slightly up from 2 million in 2008-09. Full details of passenger statistics are published on the Transport NSW website at www.transport.nsw.gov.au. Transport NSW will continue to work with industry and local communities to identify potential opportunities to strengthen air service provision to regional areas. In October 2009, the Mudgee-Sydney route was re- established, with Aeropelican Air Services commencing operations, providing two return services per day Monday to Friday, and a single return service on Sunday. In June 2010, Aeropelican Air Services also commenced operating on the Cooma-Sydney route, offering a year-round service with separate summer and winter schedules.

Annual Report 2009-10 Transport NSW 31 Local and Community Transport Transport NSW provided more than $47 million through its Local and Community Transport Programs to assist transport- disadvantaged people in NSW, including those in rural and regional locations. Transport NSW continues to provide the Community Transport component of the Home and Community Care (HACC) program in NSW, providing services to the HACC target group. Funding for HACC Community Transport is allocated from the overall Commonwealth Government agreement with the States and Territories for funding under the Home and Community Care Act 1985 (Cth). Transport NSW also provides the Community Transport Program (CTP) that provides services to target groups beyond the HACC target group, such as the frail aged, people with disabilities and their carers. The funding level of the Community Transport Program increases each year in line with the Consumer Price Index. Transport NSW also has Regional Transport Coordinators, and Metropolitan Transport Coordinators to deliver the Transport Coordination Program. There are 13 Transport Coordinators - two Sydney-based Metropolitan Coordinators and 11 in rural and regional areas. They aim to reduce transport disadvantage through improved coordination with community stakeholders, transport operators and other agencies.

32 Transport NSW Annual Report 2009-10 2009-2010 Highlights 2009-2010

Transport NSW employs a Lismore-based Aboriginal Project and Liaison Officer who identifies issues and provides advice and assistance to improve transport outcomes for Aboriginal people. This position builds relationships within communities, including local, state and federal government departments, transport providers, community transport groups, community- based organisations and Aboriginal communities. The Aboriginal Project and Liaison Officer works closely with all the Transport Coordinators to assist in identifying shortfalls and inconsistencies in transport-related issues that predominately affect Aboriginal people. Since July 2004, more than 490 initiatives to improve local transport options for disadvantaged groups in rural and regional NSW have been funded through the Transport Coordination Program, ranging from taxi voucher schemes to bus services into isolated Aboriginal communities. In addition, the Country Passenger Transport Infrastructure Grants Scheme (CPTIGS) provided nearly $ 1.5 million in grants to improve the amenity of passenger transport infrastructure in rural, regional and remote communities of NSW. CPTIGS funds capital and infrastructure improvements and projects, as opposed to the service provision grants disbursed under HACC, CTP and the Transport Coordination Program. A full breakdown of Community Transport grants to eligible organisations under the various programs, as well as a breakdown of grants under CPTIGS, is contained elsewhere in the Appendices and also on the website at www.transport.nsw.gov.au.

Annual Report 2009-10 Transport NSW 33 Photo Credit: Farina Foto Tamworth Photo Credit:

Taxi service improvements

Licence reforms: legislative changes 2009-10 was a year of major reform for taxi licencing arrangements. The key elements of the reform package were announced in October 2009 and legislation came into force in December 2009, bringing in changes for Sydney aimed at getting more cabs on the road in a managed, sustainable way. The reforms have the following objectives: „„ Ensuring that the number of taxis responds more closely to growth in passenger demand for taxi services. „„ Balancing the need for a more affordable means of entry into the taxi market with the need to avoid unreasonable impacts on existing licences holders. „„ Reducing barriers to entry to the industry and encourage competition. „„ Placing downward pressure on taxi fares over time. „„ Simplifying existing taxi licence structures. Under these changes, the Director General now determines the number of taxi licences (other than Wheelchair Accessible Taxi – or WAT – licences) to be released each year for the Metropolitan area, taking into consideration a range of objective measures, like growth in passenger demand. The market then sets the price for each licence through a competive auction or tender process. WAT licences continue to be available on application at $1,000 per annum in Sydney and other metropolitan areas, while arrangements for country areas are unchanged. The new licences are non-transferable, but may be renewed annually by the licence holder for a maximum 10 year term. No new transferable licences can be issued in Sydney. Changes to the law also provided the framework for resolving the issue of nexus licences, placing consistent statutory conditions on their operation.

34 Transport NSW Annual Report 2009-10 Releases of new licences To better match growth in demand for taxi services with growth in the Sydney taxi fleet, an initial tender of 100 new licences

was held in December 2009/January 2010. There was strong Highlights 2009-2010 interest, with more than 800 applications received. Sixty-two licences were issued to taxi drivers, 16 to other individuals (including taxi operators), 10 to taxi networks and 12 to other corporations (including taxi operators). All of these licences were placed into operation by 30 June 2010. Full details of this process, including the successful applicants, the fees bid and other details are available at www.transport.nsw.gov.au. In March 2010, the Director General made the first, full annual determination under the changes to the Passenger Transport Act 1990. Based on independent, expert advice, the Director General determined that 167 unrestricted fleet growth licences would be issued, along with 149 licences to replace existing licences expiring in 2010-11. Tenders will be called in stages during 2010.

Parliamentary Inquiry into the NSW Taxi Industry In November 2009, the NSW Legislative Council established a Select Committee of Inquiry into the NSW Taxi Industry. Transport NSW made a submission to the Inquiry, gave evidence at public hearings in February and March 2010 and also provided responses to questions taken on notice. The Inquiry’s report was published on 1 June 2010, making 59 recommendations. Transport NSW is coordinating the Government’s response to the Inquiry.

Annual Report 2009-10 Transport NSW 35 Network standards that were introduced for all Program now established at 48 key locations taxi networks in Sydney, Newcastle, Central throughout NSW, including seven new ranks Coast and Wollongong in 2008 continued to established in Sydney, Newcastle, Parramatta be monitored and reported upon in 2009-10 and Wollongong under the recently announced by Transport NSW. These standards require “Hassle Free Nights” initiative. These taxi networks to meet benchmarks for service ranks are supervised by security guards on delivery which include telephone response Friday and Saturday nights or feature CCTV. times and passenger pick up times for all Most recently, secure taxi ranks operated for bookings, including those for Wheelchair the recent FIFA Soccer World Cup to enhance Accessible Taxis. Transport NSW has been safety at the FIFA Fan Fest site in June 2010. reporting quarterly on average industry The trial of the WAT driver incentive payment performance for standard and accessible continued in 2009-10, providing each driver taxi services since July 2008. with $7.70 plus GST for each trip made In 2009-10 Transport NSW commenced work transporting a passenger with a wheelchair on a broad review of taxi network standards in a WAT. With increases in the WAT fleet, this and performance measures. While this initiative has helped improve response times process is underway and continues into for WAT passengers. 2010-11, Transport NSW will also commence publishing monthly performance data Coordinating public transport for for each network in Sydney, Newcastle, major events Wollongong and the Central Coast. During 2009-10 Transport NSW continued to Publication of this data and the review of provide essential management, co-ordination standards will support a continued emphasis and oversight for the delivery of transport for on continual improvement in taxi services. major events, including providing special Secure taxi ranks continued to be rolled out event bus services at 12 major events at during 2009-10, with the Secure Taxi Rank Sydney Olympic Park.

Major event statistics 2009 -10 Event Date Train Bus Sydney Swans v Geelong 15/8/09 12,768 8,426 Bledisloe Cup 22/8/09 32,025 13,925 NRL Semi Final: Eels v Bulldogs 25/9/09 33,101 8,097 NRL Grand Final 4/10/09 41,184 12,157 V8 Supercars/Cold Chisel concert 4-6/12/09 60,568 14,265 AC/DC concerts 18,20, 22/2/10 96,407 16,233 Sydney Swans v St Kilda 27/3/10 10,116 6,788 Royal Easter Show 1-14/4/10 426,452 145,407 Waratahs v Brumbies 24/4/10 13,200 7,636 State of Origin 1 26/5/10 33,088 6,855 Wallabies v England 19/6/10 15,400 9,638 Sydney Swans v Collingwood 26/6/10 14,927 8,560

36 Transport NSW Annual Report 2009-10 2009-2010 REPORT ON PERFORMANCE Key Result Area 1: Improved performance across the NSW rail, bus and ferry network.

Transport portfolio-wide outcomes Transport NSW accountability „„Planning and Policy advice meets „„Service Network and Policy options practical transport needs and considers on Rail, Bus, Ferry, Taxi, Community long-term perspectives. Transport, Freight and Aviation provided to the Minister for Transport. „„Public Transport services consistently meet reliability and mode share targets. „„Capital Funding Arrangements negotiated and support public transport targets.

„„Public Transport Infrastructure projects and programs coordinated and provide for service enhancements. The Metropolitan Transport Plan 1. The Metropolitan Transport Plan - Connecting the City of Cities (MTP) was released on 21 February 2010. 2. The MTP details a ten year, $50.2 billion funding package for transport in Greater Sydney. 3. This ten year program of investment will be enhanced by an integrated approach to transport and land use planning to ensure transport supports Sydney’s role in the national economy and provides new locations for living, working, shopping, education and other community and recreational facilities. 4. In conjunction with the Metropolitan Strategy, the MTP is focused on the concentration of new housing and employment development in areas underpinned by Report on Performance efficient transport links, supporting transport services in Sydney’s centres and making better use of existing infrastructure to strengthen economies and create a more liveable city. 5. The MTP is a 25-year vision for land use planning for Sydney and a 10-year fully funded package of transport infrastructure for the Sydney metropolitan area that will also deliver benefits for the Illawarra, Central Coast and Hunter.

Future Directions „„ The MTP will be integrated into the Metropolitan Plan as part of the five year review of the Metropolitan Strategy being undertaken in 2010.

„„ Integrating the MTP with the Metropolitan Strategy will ensure that housing and employment areas are provided in the right locations, including key transport corridors.

Annual Report 2009-10 Transport NSW 39 Transport Policy and Planning

Metropolitan and Outer-Metropolitan Buses „„The Independent Pricing and Regulatory Tribunal (IPART) determines maximum fares for buses in Sydney, Newcastle, Wollongong, the Blue Mountains, Central Coast and the Hunter, including services provided by the State Transit Authority and private bus operators.

„„In December 2009, IPART determined the price of bus fares in all 25 contract regions would increase by an average of 3.4% from 3 January 2010.

Rural and Regional Buses „„IPART determines maximum fares for rural and regional buses under Section 28J of the Passenger Transport Act 1990.

„„In December 2009, IPART determined that maximum fares for rural and regional bus services would increase by 1.2% from 3 January 2010.

Improving ferry services „„The Sydney Ferries market review process concluded in December 2009 with the Government’s announcement that Sydney Ferries would be awarded a new service contract to operate ferry services on Sydney Harbour.

„„Sydney Ferries commenced operating under its new service contract in April 2010.

„„Some of the key reforms set for Sydney Ferries include:

–– Undertaking a significant restructure to ensure more resources are delivered to the front-end. –– The strategic and planning functions of Sydney Ferries will be moved to Transport NSW – to ensure ferry services are coordinated with Sydney’s bus and rail networks. –– A review of Sydney Ferries timetables to ensure they remain relevant to passengers’ travel needs. –– Stronger accountability to the Government to meet reliability and safety as well as improving customer satisfaction. „„In December 2009, a new Manly high speed ferry wharf access contract was awarded to Sydney Fast Ferries following a competitive tender process. Services commenced on 1 April 2010. The contract runs for a period of five years.

„„Arrangements were finalised with the private ferry industry to provide supplementary payments to some private ferry operators in response to viability concerns.

40 Transport NSW Annual Report 2009-10 Private Ferry and Stockton Ferry Fares „„In December 2009 IPART completed its review of fares for private ferry services and the Newcastle (Stockton) Ferry service, provided by STA Newcastle. IPART recommended that the maximum fares for private ferries should decrease by 1.3% for slow ferries and remain unchanged for fast ferries.

„„After consideration of IPART’s recommendation the Director General determined that there would be no changes to the maximum fare levels for both slow and fast private ferry services in 2010. In making this decision, the Director General took into account a number of changes in costs to private service providers that may impact on the viability of some operators. These include changes to wages through new awards and the impact of new wharf charges on some routes.

„„IPART also undertook a mid-year review of fuel costs for fast private ferry services in May 2010. The Review found that diesel prices in Sydney have not changed significantly since the last review and as a result, IPART did not recommend a mid-year fare change for fast private ferry services.

Rail Freight „„The NSW Government released its preliminary response to the Federal Government’s Review of the NSW Grain Network during the reporting period. Key actions that the NSW Government has agreed to include: Report on Performance –– Establishing a Grain Industry Forum to examine whether selected grain lines should be upgraded to allow larger trains to operate. –– Stabilisation of the existing grain line network. –– Review of access charges on the grain network. „„The NSW Government also established a Ministerial Taskforce to develop the business case for the re-opening of the Cowra-based railway branch lines.

Development of a Rail Services Contract „„Following changes to the Passenger Transport Act 1990, Transport NSW developed a new service contract for the delivery of services by RailCorp in 2009-10.

„„The rail services contract took effect on 1 July 2010 and is to be administered by the Transport Services Division.

„„The aim is to deliver greater transparency and accountability in the delivery of rail services and ensure improved customer service outcomes for passengers.

Annual Report 2009-10 Transport NSW 41 Transport Data Centre „„Undertook comprehensive travel surveys of residents and businesses to build a complete picture of travel in the Greater Metropolitan Region.

„„Developed and operated land use and travel forecasting models to support the development of the Metropolitan Transport Plan, Metropolitan Strategy Review, and the assessment of a range of transport infrastructure proposals.

„„Produced reports and conference papers researching travel behaviour trends and issues.

„„Moved to making most of its data sets freely available on its website.

Air Transport „„Transport NSW regulates intrastate regional air routes by regulating competition on low volume routes and licensing these routes on a one licence per route basis.

„„2.03 million passengers flew on the regional intrastate air service network in NSW, representing a slight increase on 2008-09 patronage.

„„Services between Sydney and the communities of Mudgee and Cooma were reinstated during the year.

Bus Strategy „„Commenced preparation of a draft NSW Bus Strategy that will provide a framework for achieving State Plan targets, and the initiatives identified in the Metropolitan Plan.

42 Transport NSW Annual Report 2009-10 Long Term Rail Plan „„Transport NSW commenced development of a draft Strategic Long Term Rail Plan to set the strategic direction for all kinds of rail services in Greater Sydney to 2036 and beyond.

„„The draft Strategic Long Term Rail Plan will identify the key factors that determine the current metropolitan rail task, and how they will change over the next 25-50 years.

Future Directions „„ Transport NSW will work with Sydney Ferries to identify timetable changes to ensure ferry services are relevant to passengers’ needs.

„„ Commence a comprehensive review of the ferry network in order to identify and plan for the long-term needs of ferry passengers. Report on Performance „„ Work with Sydney Ferries to plan the procurement of six new vessels as announced in the Metropolitan Transport Plan.

„„ Through the input of the Grain Advisory Forum and through new contracting arrangements for the Country Regional Network, the NSW Government will develop a long-term and integrated grain transport network as part of the NSW Freight Strategy.

„„ Transport Policy and Reform will be monitoring the effectiveness of the policy and regulatory frameworks that underpin the rail services contract, and advising on the effectiveness of those frameworks in delivering the Government’s policy objectives for rail services.

„„ The Transport Data Centre will become the Bureau of Transport Statistics which will have an expanded responsibility for reporting transport statistics from across the NSW transport portfolio.

„„ The BTS will undertake a range of surveys to measure progress in delivering State Plan targets and to monitor customer satisfaction with public transport services.

Annual Report 2009-10 Transport NSW 43 Operations Coordination Planning occurred during the reporting period to create the Transport Coordination Division which will comprise three business units: Operations Coordination including events strategy and security and emergency management; Integrated Ticketing and Fares which will include the delivery of the new electronic ticketing system and management of the MyZone ticketing system; and the Mode Interchange Program Office including the commuter car park program. Work undertaken during the reporting period by the Public Transport Ticketing Corporation to procure and deliver a new electronic ticketing system for greater Sydney is reported separately by that agency in its Annual Report.

Transport Coordination Group The Transport Coordination Group was created in July 2009 to manage every morning and afternoon peak in the same way as special events are managed. The Group has been merged into the Transport Management Centre under functional control of TNSW, arising from the findings of The F3 Moroney Inquiry. Functions include:

„„Daily public transport peak management.

„„Analysis of systemic improvement to ensure transport systems operate efficiently.

„„Management of the impact of unplanned incidents.

„„Provide timely information to the public.

44 Transport NSW Annual Report 2009-10 Achievements „„Managed the impacts of a freak dust storm in September 2009 which threatened to disrupt traffic and transport in Sydney. Despite the storm, CityRail services ran with 100 per cent reliability on the day. Some ferry services were cancelled however tickets were recognised on trains and buses. Extra bus services provided an ‘express’ service between Manly and Circular Quay. Interchange transport modes were supervised and fast and accurate information was provided to commuters via live internet and radio updates.

„„Announced in February 2010 a planned new partnership with the City of Sydney to address public transport as well as movement on laneways and streets – particularly George Street – and planning issues such as pedestrian friendly areas and civic spaces.

„„Supported the Public Transport Ticketing Corporation (PTTC) with the introduction of the new MyZone ticketing Report on Performance system when it went live on 18 April, 2010.

Future Directions „„ Ensure there is a rigorous process for dealing with unplanned incidents.

„„ Assist with the identification and implementation of long-term solutions to improve congestion and public transport flow.

„„ Examine best practice systems used in other cities. „„ Ensure a customer communication system is in place to provide real-time information about alternative route options, including new social media channels, such as Twitter.

„„ Implement the Moroney Report into the F3 recommendations concerning the establishment of the new Transport Information and Coordination Centre to provide seamless transport management across the entire transport network, and other recommendations as they may affect the Central Divisions and Operating Entities of Transport NSW.

Annual Report 2009-10 Transport NSW 45 Operations Coordination Group – Major Events Branch „„Plan and coordinate transport agencies for major events.

„„Manage planned events.

„„Manage integrated major event and transport ticketing, including maintaining current arrangements with ANZ Stadium.

„„Lead the Transport NSW operations for major events.

Achievements „„Provided essential coordination for the delivery of public transport services for major events, including the provision of special bus services at 12 major events at Sydney Olympic Park.

„„Arranged integrated event and transport ticketing for major events at ANZ Stadium, the Sydney Royal Easter Show, the Sydney Running Festival and Future Music Festival.

„„Coordinated special transport arrangements for the City to Surf, Seven Bridges Walk, the return of Jessica Watson and the Sydney International FIFA Fan Fest. Major event public transport passenger statistics 2009-10 have been outlined elsewhere in this Annual Report.

Future Directions „„ The Transport Coordination Group will be merged with the Transport Management Centre in the next reporting period.

„„ Coordinate the planning and delivery of public transport to major events. „„ Expand and manage the application of integrated event and transport ticketing.

„„ Plan and deliver the Major Event Bus Services to major events at Sydney Olympic Park.

„„ Establish policy and guidelines necessary to support the Branch.

46 Transport NSW Annual Report 2009-10 Operations Coordination Group – Security and Emergency Management Branch This branch will form part of the Transport Coordination Division in the next reporting period.

Operations Coordination Group – MyZone „„Implement a significant fare reform program to the greater Sydney community.

„„Manage the MyZone ticketing product.

„„The implementation and delivery of MyZone was undertaken by the Public Transport Ticketing Corporation (PTTC) on behalf of Transport NSW.

Achievements „„Launch in February 2010 by the NSW Premier of the MyZone ticketing system, making fares simpler and easier. MyZone reduced the number of fare bands while Report on Performance ensuring almost 94 per cent of journeys were cheaper, or the same price. Weekly travel is capped at $57 per week and for the first time, the same ticket could be used for travel on government or private bus services in addition to the Pensioner Excursion Ticket.

„„Expansion of the existing STA reseller network to more than 1400 reseller outlets to enhance customer choice when it comes to buying MyZone tickets. More than two million tickets were distributed to resellers in the first month of operation.

„„MyZone go-live across the public transport network took place on 18 April 2010.

Future Directions „„ Continued management of the MyZone ticketing system across operators as part of the Integrated Ticketing and Fares Directorate.

Annual Report 2009-10 Transport NSW 47 Mode Interchange and Customer Facilities Directorate „„Establish planning, priority, strategy, design, standards, maintenance agreements and guidelines for interchanges and commuter car parks.

„„Coordinate delivery of the interchange and commuter car park programs.

„„Develop performance standards for interchange operation.

„„Ensure consistency in the customer experience in the provision of facilities and information at interchanges.

Achievements

Mode Interchange Coordination „„Mode Interchange and Customer Facilities Directorate established to coordinate Mode Interchange Planning, Development, Delivery, Operation and Maintenance.

„„A Mode Interchange Project Control Group (PCG) established with representation from key entities.

„„The PCG and Directorate specifically respond to the recommendations of the Auditor General’s Report “Connecting with Public Transport” about the coordination of mode interchange planning, development, delivery operation and maintenance.

„„Developed a draft of a 10 year Mode Interchange Upgrade Strategy for NSW Mode interchanges across 207 locations for approval by Cabinet. Strategy linked to other related projects delivered by RailCorp, Transport Construction Authority and NSW Maritime.

„„Developed a draft strategy to research and identify commercial opportunities and transit oriented development around specific mode interchanges in NSW.

48 Transport NSW Annual Report 2009-10 Commuter Car Park Program The Commuter Car Park Program is a NSW Government initiative to deliver commuter car parking facilities across suburban Sydney, the Central Coast, Illawarra and Blue Mountains. Transport NSW is working closely with the Transport Construction Authority, RailCorp and other agencies to deliver the program. Between July 2009 and June 2010:

„„$142.7 million was provided towards commuter car parks and interchanges.

„„8 commuter car parks were opened at Campbelltown, Glenfield (Seddon Park), Helensburgh, Holsworthy, Tuggerah, Werrington, Windsor and Woonona, providing more than 1,200 extra car spaces for commuters.

„„Construction either started or progressed on a further 14 car parks which are due for completion by the end of 2010 including Berowra, Emu Plains, Glenfield (multi- story), Katoomba, Macarthur (Tailby Street), Macarthur (Menangle Road), Morisset, Ourimbah, Quakers Hill, St Marys, Seven Hills, Waterfall, Wollongong and Wyong. Report on Performance „„Construction started on four multi-storey car parks due for completion in early 2011, including Blacktown, Revesby, Warwick Farm and Woy Woy.

Transport Interchange Projects Transport NSW is working closely with the Transport Construction Authority, RailCorp and other agencies to deliver transport interchange upgrades. Between July 2009 and June 2010:

„„New transport interchanges were completed and opened at Tuggerah and Windsor as part of the Commuter Car Park Program.

„„Construction started on new transport interchanges at Macarthur, and work continued on a new transport interchange at Morisset.

Annual Report 2009-10 Transport NSW 49 Future Directions

Mode Interchange Coordination „„ Finalise for endorsement the draft 10 year Mode Interchange Upgrade Strategy for NSW mode interchanges, across 207 locations. This 10 year program will include proposed and future interchanges associated with existing major projects.

„„ Through the Commuter Car Park and Mode Interchange Program Control Groups, lead the development and delivery of the 10 year Mode Interchange Upgrade program and establish procurement methods.

„„ Further explore the Mode Interchange Upgrade Strategy, including research and identification of commercial opportunities and transit orientated development around specific mode interchanges in NSW.

„„ Build on the establishment of the Mode Interchange and Customer Facilities Directorate by implementing a structure to establish internal frameworks to coordinate all aspects of the mode interchange lifecycle, from planning through to development, delivery and operational phases.

„„ Continue to address the recommendations of the Auditor General’s Report “Connecting with Public Transport”. The Mode Interchange Program Control Group will establish clear responsibilities for the planning, delivery, ownership, operation and maintenance of mode interchanges.

„„ Establish a senior internal Mode Interchange Working Group within Transport NSW to oversight progress of Mode Interchange Coordination.

„„ Implement Round Two Interchange Program involving 57 interchanges and eight commuter car parks.

„„ Develop Mode Interchange performance objectives and monitor processes for all Mode Interchanges in NSW.

50 Transport NSW Annual Report 2009-10 Commuter Car Parks Projects „„By mid 2011, 18 commuter car parks are due to open.

„„A further eight commuter car parks have been added to the Commuter Car Park Program:

–– The NSW Government has committed more than $400 million over the next 10 years to deliver new commuter car parks and interchanges under the Metropolitan Transport Plan: Connecting the City of Cities. –– This includes new commuter car parks at Cabramatta, Mortdale, Mt Druitt, Padstow and Rockdale. –– New commuter car parks at Blaxland, Granville, Broadmeadow and Gosford were announced in June 2010 as part of the NSW Report on Performance Budget, and planning for these car parks has started.

Transport Interchange Projects „„Construction of the new transport interchange at Morisset is nearing completion.

„„Construction of new transport interchanges continues at:

–– Macarthur - due for completion at the end of 2010 –– Hurstville - due for completion in early 2011

The NSW Government has announced $31 million has towards interchange upgrades at:

„„Allawah „„North Strathfield

„„Fairfield „„Panania

„„Kingswood „„Sutherland

„„Kogarah „„Werrington

„„Narwee

Annual Report 2009-10 Transport NSW 51 Bus Contracts – Achievements

Improving Bus services

Integrated networks, patronage growth and new buses „„Compared with 2008-09, total patronage across all metropolitan bus services modestly decreased in 2009-10 by 2.6 million passenger trips to 197.4 million.

„„Areas where integrated networks have been introduced continue to show encouraging increases in patronage, up to 8.03% in some cases.

„„Average patronage increases, across metropolitan and outer metropolitan contracts by type of contract, were:

„„Metropolitan Bus Services, 2009-10

–– Total patronage in Metropolitan Bus Service Contracts (STA) was 153.6 million, a decrease of 2.14% compared to the 2008-09 period. –– Total patronage in Metropolitan Bus Service Contracts (Private) was 41.2 million, an increase of 1.85% from the 2008-09 period. –– Total patronage in Outer Metropolitan Bus Service Contracts (STA) was 5.3 million, a decrease of 3.75% from the 2008-09 period. –– Total patronage in Outer Metropolitan Bus Service Contracts (Private) was 9.8 million, a decrease of 4.32% compared to the 2008-09 period. NOTE: these figures exclude School Student Transport Scheme (SSTS) patronage.

„„A new free CBD Shuttle started on 2 December 2008, running in both directions between Circular Quay and Central, providing a high frequency service seven days a week, including until 9pm on Thursdays for late night shoppers. By the end of June 2010, more than 2.5 million passengers had used the shuttle since it began operating. There are now around 4,300 people a day using this free public transport to travel around Sydney’s CBD. From 1 July 2009 to 30 June 2010, 1.9 million passengers travelled on this free service.

52 Transport NSW Annual Report 2009-10 „„Another free service, the Gong Shuttle, was introduced in Wollongong on 18 March 2009 and continued in 2009-10. The Gong Shuttle currently operates between 7am and 10pm from Monday to Friday, every ten minutes during peak periods (7am – 9am and 3pm – 6pm) and every twenty minutes during the off-peak. The weekend service runs every twenty minutes between 8am and 6pm. The Gong Shuttle services Wollongong’s key destinations including the shopping district, Wollongong University and its Innovation Campus, Wollongong Hospital, City Beach, North Wollongong TAFE, and train stations at Wollongong, North Wollongong and Fairy Meadow. Since its commencement to 30 June 2010, the Gong Shuttle has carried 3.1 million passengers, with 2.6 million of these trips being undertaken from 1 July 2009 to 30 June, 2010.

„„Hassle Free Nights Initiative (late night buses) The Government’s Hassle Free Nights initiatives have included new late night bus services on Friday and Saturday nights from 2 April 2010. These include:

–– Services to and from Sydney CBD and Parramatta CBD

(Metropolitan Bus System Contract - MBSC - Region 7) Report on Performance –– Rocks loop shuttle service to Town Hall (MBSC - Region 6) –– Parramatta loop shuttle service (MBSC - Region 3) –– Parramatta to Castle Hill (MBSC - Region 4) –– Parramatta to Chester Hill (MBSC - Region 13) –– Wollongong to Thirroul Shuttle (Outer Metropolitan Bus System Contract - OMBSC - Region 9).

„„MyZone On 18 April 2010, MyBus and MyMulti tickets were introduced as part of the MyZone fare reform for travel on any government bus service or private bus service in the metropolitan or outer metropolitan areas. This is the first time one ticket could be used for either bus service, rather than customers having to use a government issued ticket and a private bus operator issued ticket. Regional bus routes which service CityRail stations also accept select MyZone tickets.

Annual Report 2009-10 Transport NSW 53 „„Sydney Festival Event – Parramatta Transport NSW arranged for Hillsbus to provide enhanced frequency on a number of routes to and from Parramatta for the Sydney Festival Event held on Saturday 16 January 2010.

„„FIFA Fan Fest Transport NSW arranged supplementary services provided by Sydney Buses, Hillsbus and Forest Coachlines to support transport to and from the Darling Harbour venue. As Sydney is a bid City for the World Cup in 2022, the NSW Government was approached by Football Federation Australia and Events NSW with a proposal to host a fan fest during the 2010 Soccer World Cup.

„„Since the start of metropolitan and outer metropolitan bus contracts, a total of 1,437 buses were purchased by the end of June 2010, comprising 1,027 replacement buses and 410 growth buses. From 1 July 2009 to 30 June 2010, funding for 473 buses was provided including 127 replacement buses for MBSC, 60 replacement buses for OMBSC and 286 growth buses. In February 2010 the Government announced that it would provide 1,000 new buses for extra services in Sydney, Wollongong, Newcastle and the Central Coast to support the Metropolitan Transport Plan: Connecting the City of Cities.

Future Directions In 2005 the Director General of Transport NSW entered into 15 Metropolitan Bus System Contracts with 11 private bus operators and Sydney Buses for the provision of passenger and school services on bus networks within 15 Sydney metropolitan regions. The term of the contract is for seven (7) years with the existing contracts progressively expiring from 31 December 2011. Transport NSW is currently consulting with the NSW bus industry on the next round of bus contracts. Transport NSW is engaging with the Executive of BusNSW on a regular basis. These high level meetings are designed to reach agreement on the key principles and establish a practical way forward in regard to the next contract and broad contractual requirements.

54 Transport NSW Annual Report 2009-10 RailCorp

Provide reliable transport: „„Trains - Target is 92% of services on time

Improving rail services:

Achievements: „„Transport NSW worked variously with RailCorp and the Transport Construction Authority in achievement of:

„„ Completion of the Cronulla line duplication. „„ Continued development of the Rail Services Contract between Transport NSW and RailCorp – which was executed and took effect on and from 1st July 2010. „„ Continued works on the Rail Clearways projects – Homebush and Lidcombe turnbacks; Richmond Line Duplication Stage 1, the Macarthur Station upgrade and the Kingsgrove to Revesby quadruplication. „„ Continued working on the development of a new timetable to be introduced in 2010. „„ Continued work to acquire 626 Waratah class rail carriages under a Public Private Partnership. „„ Continued delivery of the Outer Suburban Cars (OSCARS) project. „„ Continued works on the South West Rail Link project. Report on Performance „„ Continued development of proposals for the automatic train protection systems to improve safety. „„ Continued development of proposals for traction power upgrades to support the introduction of the new Waratah trains. „„ CityRail Actual On time running was 95.9% compared to 95.4% for the previous year (2008-09). „„ Commenced station upgrades at Martin Place, Unanderra and Quakers Hill. „„ Commenced construction of commuter car parks across the rail network.

Annual Report 2009-10 Transport NSW 55 Future Directions „„ Embed and manage the Rail Services Contract with RailCorp. „„ Monitor and report RailCorp’s performance in accordance with contractual requirements in 2010-11.

„„ Drive the development by RailCorp of the suite of contract plans required under the Rail Services Contract.

„„ Develop and finalise a service contract for the Country Regional Network in 2010-11.

„„ Introduce outcome focussed service standards – KPIs that measure the impact of service delivery on the customer.

„„ Benchmark RailCorp services to identify and implement best practice service delivery.

Local and Community Transport „„For 2009-10, Transport NSW provided more than $47 million through Local and Community Transport Programs to assist transport disadvantaged people in NSW, including many in rural and regional locations.

„„In addition, the Country Passenger Transport Infrastructure Grants Scheme (CPTIGS) provided $1.5 million in grants to improve passenger transport infrastructure in rural, regional and remote communities of NSW. For more information about community transport services, see Key Result Area 3.

56 Transport NSW Annual Report 2009-10 Network Development and Service Improvement

Improving Bus services „„Transport NSW continued to work collaboratively with private operators and Operating Entities to implement initiatives to improve bus service performance. This work has been a core focus, leading to significant service improvements for passengers.

„„In November 2009 the Outer Metropolitan Service Planning Guidelines were released.

Integrated networks „„Integrated bus networks continued to be rolled out across the Sydney metropolitan area, with the aim of ensuring that service design reflects changing urban, employment and population needs, and provides fast, frequent and direct links.

„„Integrated network development and implementation involves extensive community consultation. The new networks are also closely monitored during the first six months of operation, so that adjustments can be made if necessary.

„„Shopper Hopper services were introduced to maintain access to local shopping centres in selected residential areas where access had been affected by Integrated

Network Changes. Report on Performance

„„During 2009-10, new integrated networks were rolled out in metropolitan contract regions 1, 3, 5, 6, 7, 8 and 11 (Stage 2) – completing the Sydney program.

„„Outer metropolitan regions 9 and 10 (Illawarra/ Wollongong) were implemented in March 2010. Region 8 (Blue Mountains) was implemented during January 2010.

„„Planning and consultation was also progressed for the remaining outer metropolitan contract regions 1-4 (Hunter area) and 6-7 (Central Coast). These regions underwent consultation in late 2009, with all revised bus networks due for implementation by late 2010. For a map of bus regions, see Appendix 43.

Annual Report 2009-10 Transport NSW 57 Transport and Logistics Workforce Advisory Group „„In 2008 Australian Transport Council (ATC) Ministers agreed to the need for a seamless national transport system and to the development of a national approach to transport policy. As part of this approach, Ministers further agreed in November 2008 that each State should establish an industry based collaborative forum called the Transport and Logistics Workforce Advisory Group (TLWAG).

„„A National Workforce Planning and Skills: Strategic Action Plan has been developed with strong input from jurisdictions, unions and industry. The strategic plan focuses on the five themes of: collaboration and coordination; skills supply and labour market; education, training and qualifications; careers; and safety and security. The strategic action plan is intentionally high level in order to allow State based strategies and actions to be developed complementarily.

„„Transport NSW established its TLWAG in September 2009, following an industry workshop in May 2009. The Transport NSW objectives in setting up the TLWAG is to see:

–– improved access to appropriate transport and logistics industry education and training. –– improved workforce planning, recruitment and retention practices. –– collaboratively working in partnership with industry and unions, as a joint initiative.

Future Directions The TLWAG meets quarterly and is progressing the following projects:

„„ An Illawarra region schools and industry partnership that will see secondary students in the Illawarra being given the opportunity to develop the practical skills and knowledge required to work in the local transport and logistics industry by undertaking Certificate II qualifications and a work placement.

„„ Working collaboratively with other jurisdictions to determine the best online portal for information sharing.

„„ Sponsorship of the 2010 Australian Supply Chain and Logistics Association (ASCLA) Awards.

58 Transport NSW Annual Report 2009-10 Finance and Corporate Services Division

Key Achievements „„ Developed an integrated transport budget approach to support the delivery of priorities, targets and services as outlined in the NSW State Plan and the Metropolitan Transport Plan.

„„ Coordinated forward estimates, allocated infrastructure funding and provided a range of financial management services across the transport portfolio.

„„ Delivered day-to-day corporate, human resource and information technology support functions to the organisation and other areas of the transport portfolio.

Future Directions „„ Establishing a suite of policies, practices and procedures to support the integrated transport budget and provide advice and assistance to the Investment and Allocation Committee. Report on Performance „„ Driving talent, capability development and workplace relations strategies across the portfolio.

„„ Identifying and implementing an integrated Enterprise Resource Planning tool across the portfolio in support of the Transport Shared Services initiative.

„„ Coordinating and managing the relocation of staff to the new corporate head office.

„„ Reviewing and managing the business continuity program.

Annual Report 2009-10 Transport NSW 59 Transport Portfolio wide outcomes „„Bus, Ferry, Taxi and Hire Car Operators comply with ongoing service and safety standards.

„„NSW Transport Portfolio is prepared to respond and recover in the event of an emergency.

„„Community is informed on transport service options facilitating the use of the Public Transport System.

„„Integrated Network Plans are developed in partnership with key stakeholders to meet travel demand.

Transport NSW accountability „„Transport Contracts negotiated and allocated for Rail, Bus and Ferry services.

„„Review and enforce standards for drivers, operators, networks and vehicles for taxi services.

„„Contract Management, Accreditation, Regulation and Compliance Program in place.

„„Transport services coordinated in the event of terrorism or other security threats.

„„131 500 Transport Info services are enhanced.

„„Regional Transport Forums and community consultation is conducted on transport service plans.

Key Result Area 2: Provision of safe, reliable and secure transport services (Transport regulation, service provision and contract management) Taxi Service Improvements

Licensing „„Changes to the Passenger Transport Act 1990 commenced on 14 December 2009, introducing a new licensing regime for taxis in metropolitan Sydney.

„„Under the new arrangements, the Director General of Transport NSW determines the number of licences – other than Wheelchair Accessible Taxi licences – that will be released each financial year.

„„The aim is to make sure growth in the Sydney taxi fleet keeps pace with growth in passenger demand for services – and encourage a sustainable, viable taxi industry.

„„In December 2009/January 2010, 100 new licences were put out to tender as an interim measure and were in operation by 30 June 2010.

„„On 30 March 2010, in accordance with these changes to the Act, the Director General determined that 167 new “fleet growth” licences would be issued in 2010-11, with an additional 149 licences issued to replace existing Report on Performance licences due to expire in 2010-11.

„„Of the fleet growth licences, 90 are earmarked for experienced taxi drivers, to give them an opportunity to become their own boss.

Network performance standards „„A review of network performance standards commenced to ensure that those aspects of service performance most important to passengers are being measured and that passengers have access to the information they need to make informed choices about which cab company they should use.

Legislative Council inquiry into the NSW Taxi Industry „„Transport NSW participated in the Inquiry, making a submission and providing evidence in hearings, as well as responding to questions on notice.

„„The Inquiry report was published on 1 June 2010, making 59 recommendations covering a broad range of issues.

Annual Report 2009-10 Transport NSW 61 Level Crossing Policy and Strategy „„Transport Policy and Reform oversees level crossing policy and, as the Chair of the Level Crossing Strategy Council, coordinates the development of strategies and initiatives to support and deliver safety outcomes.

„„Transport Policy and Reform oversaw the delivery of the $7 million Level Crossing Improvement Program for 2009-10, and developed the $7.3 million 2010-11 Program.

„„Transport Policy and Reform oversaw and reported on the delivery of the Commonwealth Government’s $42.77 million Boom Gates for Rail Crossings Program.

„„This Boom Gates Program saw an additional 55 level crossings in rural and regional areas upgraded to active control (bells, lights and boom gates) on time and on budget.

„„Transport Policy and Reform facilitated a new level crossings website to provide industry and the community with direct, interactive access to comprehensive information about level crossing safety, improvement strategies and other initiatives. Visit www.transport.nsw. gov.au/levelcrossings.

„„The highlight of the site is the interactive, Google maps “street-view” of all level crossings on operational rail lines in NSW.

NSW Freight Strategy „„Preparation of a draft NSW Freight Strategy commenced in 2010.

„„The NSW Government’s 25 year plan for freight transport in NSW will build on better integrating land use and transport in Sydney, as outlined in The Metropolitan Transport Plan 2010: Connecting the City of Cities, and the NSW State Plan.

„„A draft Strategy will be released for exhibition in late 2010.

62 Transport NSW Annual Report 2009-10 Future Directions

Taxi Licensing „„ Develop and conduct the tender process for the release of the 2010-11 licences and manage the process for determining the number of licences to be released in 2011-12.

„„ Review whether the new Sydney licensing arrangements should be rolled out to Newcastle, Wollongong and then to rural and regional areas.

Taxi Network performance „„ As part of the review, an Issues Paper is being developed and a call for public submissions will be released in the first half of 2010-11.

Legislative Council Inquiry into the NSW Taxi Industry „„ Transport NSW is coordinating the Government’s response to the report and its recommendations.

Level Crossing Safety „„ The National Rail Level Crossing Group (under the Australian Transport Council) released its National Railway

Level Crossing Strategy in February 2010, and has recently Farina Foto Tamworth Photo Credit: published a draft action plan to identify specific planned initiatives to be carried out over the next three years.

„„ Transport Policy and Reform is developing an action plan for level crossing management in NSW, which will reflect Report on Performance relevant initiatives from the national strategy.

Security and Emergency Management Branch „„Provide Transport Services Functional Area coordination under the State Emergency and Rescue Management Act 1989 and the NSW Disaster Plan.

„„Coordinate the NSW land, air and sea resources that may be needed in support of emergency operations.

„„Actively participate with other government agencies, in the ongoing planning and development of measures to prevent, prepare, respond and, if required, provide recovery arrangements in the event of an emergency.

„„Coordinate NSW counter terrorism transport security policy.

Annual Report 2009-10 Transport NSW 63 Achievements „„Implemented the Transport Operational Incident System to manage information and response coordination during major events, emergencies and the functions of the Transport Coordination Group.

„„Conducted security assessment of key transport facilities in conjunction with the NSW Police Force and RailCorp.

„„Provided ongoing subject matter expertise to the Police Senior Officer Incident Command Course.

„„Contributed to the review of the Sydney CBD Emergency Sub Plan.

„„Assisted in the emergency planning for and operational support for a number of events including the: –– North West inland floods –– Lord Howe infrastructure response operation –– 2009-10 bush fire season –– 22nd Australian Scout Jamboree „„Participated in and facilitated a number security and emergency management exercises to refine plans and response arrangements including a major joint exercise focusing on train evacuation procedures in the Bondi Junction tunnel in October 2009.

Future Directions „„ Enhance the Transport Operational Incident System to provide interoperability between systems in the State Emergency Operations Centre and the State Crisis Centre.

„„ Further develop transport security and emergency management geospatial planning and operational capabilities.

„„ Develop additional security guidance material for transport operators. „„ Conduct security assessments of interchanges. „„ Conduct and participate in exercised to test emergency and security response plans.

64 Transport NSW Annual Report 2009-10 Policy and Reporting

Ensuring safety „„Expansion of the Secure Taxi Rank Program to 47 locations across NSW.

„„Public meeting to discuss new definition for allocated space in Wheelchair Accessible Taxis (WAT).

„„Continue to work with the bus and taxi industries, unions and NSW Police to develop strategies to address safety and security issues for drivers.

„„Enhancements to the on-line reporting application which allows bus operators to report bus incidents to Transport NSW, Office of Transport Safety Investigations and Police Assistance Line.

Taxi service improvements „„Commenced the review of the taxi network performance standards.

„„Seven additional secure taxi ranks were introduced as part of the NSW Government’s Hassle Free Nights Program at the following locations:

–– Hamilton (Exchange Hotel) –– Newcastle (Queens Wharf Brewery) –– Parramatta (George Street)

–– Sydney CBD (Darling Harbour) Report on Performance –– Sydney CBD (The Rocks) –– Sydney CBD (The World Square) –– Wollongong (Corner of Keira and Burelli Streets)

This brings the total number of secure ranks across NSW to 47.

„„The incentive payment to drivers of Wheelchair Accessible Taxis for carrying passengers in wheelchairs was continued.

„„During the 2009-10, $3.2 million was paid to taxi drivers under the Wheelchair Accessible Taxi Driver Incentive Scheme.

„„Enhancements were made to the on-line reporting application which allows taxi networks to report their Key Performance Indicator (KPI) information to Transport NSW.

„„Commencement of the new Authorised Taxi Inspection Station (ATIS) framework which has resulted in the establishment of five new examiners across the Sydney Transport District and Newcastle.

Annual Report 2009-10 Transport NSW 65 „„In 2009-10, there was a 1.2% reduction in complaints about taxi services when compared with 2008-09.

„„The gap between the average pick up times for Wheelchair Accessible Taxis and standard cabs is closing with the average pick-up time for Wheelchair Accessible Taxis in Sydney improving from around 8 minutes 21 seconds in 2008-09 to 6 minutes 59 seconds in 2009-10.

„„In June 2010 the WAT average pick-up time improved to 6 minutes 49 seconds, only 28 seconds less than the pick up time for standard taxis.

Future Directions „„ Commencement of the new taxi security system specification from 1 July 2010.

„„ Implement the new specification for bus security camera and duress alarms on route service urban buses.

„„ Introduction of new English language competence levels for taxi drivers.

„„ Commencement of a 12 month hybrid bus trial in Sydney. „„ Implementation of new Authorised Taxi Inspection Station (ATIS) appointment process. Photo Credit: Lou Farina, Farina Foto, Tamworth, NSW Lou Farina, Farina Foto, Tamworth, Photo Credit:

66 Transport NSW Annual Report 2009-10 Accreditation and Licensing

Ensuring safety „„Transport NSW completed 20,677 on-road inspections in 2009-10 for bus, taxi and private hire vehicles, representing a 7.44% increase on 2008-09 inspections.

„„There are now 34 Bus Operator Accreditation Scheme Auditors, who undertook 495 independent audits focusing on safety and maintenance standards.

„„Other safety initiatives undertaken during 2009-10 included ongoing maintenance of bus and taxi medical assessment process.

„„Joint taxi, bus and hire car compliance programs with Police, Taxi Council and RTA in various locations across the NSW.

„„Taxi, bus and hire car enforcement programs were provided for key locations and events:

–– Sydney International and Domestic airport working in co-operation with Sydney Airport Corporation, Australian Federal Police and the NSW Police. –– Late night and early morning Fridays and Saturdays at Kings Cross. –– New Year’s Eve celebrations. Taxi service improvements „„In 2009-10, the number of Wheelchair Accessible Taxi licences issued increased by 8.29%. Report on Performance

„„During 2009-10, as part of the NSW Government’s reform process one hundred new unrestricted taxis licences were released.

„„Compliance officers were out in force to crackdown on taxi touting during the Christmas/New Year holiday season.

„„The 24 hour taxi hotline operated during the Christmas and New Year period, and throughout the year on 1800 648 478.

Monitoring bus performance „„Transport NSW carries out audits of all metropolitan and outer metropolitan bus contracts with a particular focus on reconciling patronage and revenue data. In 2009-10 the audit program was continued, focusing on collection and reliability of data and capital activity.

Annual Report 2009-10 Transport NSW 67 „„The Performance Benchmarking Program was developed assessing the performance of metropolitan and outer metropolitan bus operators against Key Result Areas, including on-time running, safety and customer satisfaction.

„„In late 2009 Transport NSW convened a National Bus Performance Benchmarking Group with the majority of Australian States and Territories joining. The objectives of the Group were identified as follows:

–– Establish a system of measures for cross jurisdictional comparison. –– Use the system of measures to understand differences across jurisdictions. –– Support decision making within Government. –– Provide comparative information within a framework of confidentiality.

Future Directions The second Independent Transport Safety Regulator survey of bus users was undertaken in 2010 and the report is currently being prepared in the 2010-11 reporting period.

68 Transport NSW Annual Report 2009-10 Transport Portfolio wide outcomes „„School students provided with support to access education services.

„„Transport disadvantaged groups are provided with a level of mobility.

„„Local transport initiatives implemented providing access to services and employment opportunities.

Transport NSW accountability „„Community Transport Programs and concessions administered.

„„Targeted transport assistance provided.

„„Rural and Remote community transport needs are identified and coordinated. Report on Performance

Key Result Area 3: Equitable and accessible transport to match community needs (Targeted transport services) Achievements 2009-10

Disability Action Planning „„Transport NSW commenced the process of reviewing and revising the portfolio action plan in accordance with the Guide For Disability Action Planning by NSW Government Agencies, issued in September 2008 by Ageing Disability and Home Care. Work continued on this review during the reporting period.

MyZone „„Transport NSW developed the policy framework for the new MyZone fares, announced by the Premier on 1 February 2010.

„„Using existing ticketing systems, MyZone is a streamlined set of fare products aimed at making it easier for people to select the ticket that best suits their travel needs.

„„The successful introduction of MyZone on 18 April 2010 reduced the number of fare bands used to calculate fares, which in more than 94 per cent of cases were cheaper or remained the same price.

„„MyZone is now a more integrated ticketing system, bringing to the public a number of firsts: introduction of a $57 weekly travel cap, tickets that are acceptable on government and private buses, and MyMulti tickets which are acceptable on all major modes of transport.

„„MyZone has improved travel options across a large geographic area of the NSW.

„„MyZone initially ran in parallel with the pre-existing ticketing systems to provide for a smooth and orderly transition to the new system, and to allow for pre-existing ticketing products to be honoured for the remainder of this reporting period.

70 Transport NSW Annual Report 2009-10 Encouraging Active Transport „„Transport NSW is committed to promoting walking and cycling as viable healthy transport option for people to move around their local area, to the shops or for recreation and to access railway stations and bus stops.

„„Transport NSW contributed to the inclusion of a new State Plan target to increase the mode share of bicycle trips made in the Greater Sydney region, at a local and district level, to 5% by 2016.

„„Transport NSW continued to contribute to the work of a number of other State and Commonwealth agencies to promote the health and environmental benefits of active transport.

„„Transport NSW provided financial support and participated as a member of the Premier’s Council for Active Living (PCAL) assisting the preparation of the NSW BikePlan, healthy built environment planning tools and workplace travel plan resources.

„„Transport NSW participated as a member of the interagency Healthy Communities (Obesity) Senior Officer’s Group for NSW Health.

NSW BikePlan „„The new NSW BikePlan was released by the Premier on 16 May 2010. Report on Performance

„„The NSW BikePlan details the State’s largest cycle program to date. It is a plan to improve cycling for the whole of NSW, creating quality cycle networks in local communities across the State.

„„The NSW BikePlan also includes a comprehensive range of programs to encourage more people to ride a bike, including cycling skills and awareness training, and the provision of trip information through the Transport Info 131 500 website.

„„In the Metropolitan Transport Plan, the NSW Government has committed $158 million of new funds to complete key missing links in the Metro Sydney Bike Network and in the River Cities of Parramatta, Penrith and Liverpool.

„„The NSW BikePlan was developed by the Roads and Traffic Authority and the Department of Environment, Climate Change and Water through the Premier’s Council for Active Living.

Annual Report 2009-10 Transport NSW 71 „„Transport NSW will continue to implement the NSW BikePlan as part of the Metropolitan Transport Plan delivery.

„„Transport NSW manages the secure bicycle locker program. About 1,000 lockers are currently installed at about 120 transport nodes/locations including railway stations, bus interchanges and ferry wharves, funded through the Parking Space Levy Act 2009.

Regional Cities Transport Strategies „„Development of three Regional Cities Transport Strategies for Parramatta, Penrith and Liverpool commenced in 2010.

„„The Strategies will aim to improve connectivity between regional cities, increase public transport mode share for journeys to work, provide reliable public transport across the network and increase active transport.

„„They will identify the specific short-term actions needed at the local level to meet the State Plan targets to increase the share of commute trips by public transport to and from the Cities during peak hours by 2016.

Regional Transport Strategies „„A requirement of the NSW State Plan was the development of Regional Transport Strategies in NSW. Work on the Central Coast, Illawarra and Hunter Regional Transport Strategies commenced in 2010.

„„Each of the draft Regional Transport Strategies is aimed at identifying and responding to transport needs as the region grows and changes and meeting NSW State Plan targets for public transport mode share in each region by 2016.

„„It is anticipated that the draft Regional Transport Strategies for the Central Coast, Illawarra and Hunter will be exhibited for public comment in late 2010.

Future Directions „„ Ensure fares and requirements developed for the electronic ticketing system for greater Sydney are included as part of the relevant regional transport strategies.

72 Transport NSW Annual Report 2009-10 Increasing local transport options „„Community transport meets the needs of specific transport-disadvantaged groups in the community – including isolated families, the frail aged, younger people with disabilities, and their carers – by providing access to recreation, shopping, medical care, and other services where conventional public transport systems are not generally considered viable or appropriate.

„„Transport NSW administers three community transport programs: Home and Community Care (HACC) Community Transport Sub-program, NSW Community Transport Program (CTP) and the Regional Transport Coordination (RTC) Program.

„„In 2009-10, Transport NSW provided more than $47 million to community organisations and councils to provide a range of transport services to relevant target groups.

„„Funds granted to Non-Government Community Organisations for this program area under the Budget Papers are outlined at Appendix 4.

„„Regional Transport Coordinators employed by Transport NSW continued to work with local service providers and other stakeholders to increase transport options for disadvantaged people and communities.

„„Sixty six projects were funded under the Regional Transport Coordinator program for 2009-10, providing services to many isolated communities, and in some cases providing a form of public transport for the first time. Report on Performance „„Examples of successful projects include transport to speech therapy for Aboriginal children, travel training projects to assist people in regional areas to access public transport, bus driver training for Aboriginal people, transport for people with a disability to attend a program which introduces them to new sports programs and projects that provide transport for women and children to escape domestic violence.

„„Transport NSW also continued to develop the role of the Lismore based Aboriginal Project and Liaison Officer to provide a state-wide focus on improving transport options and outcomes for Aboriginal people.

„„In 2009-10 Transport NSW also allocated $1.5 million in funding for 70 projects under the Country Passenger Transport Infrastructure Grants Scheme (CPTIGS) for new or improved transport infrastructure to improve country passenger comfort and security in rural and regional NSW.

„„These projects ranged from new bus signage and seating in Narrabri, to bus shelters in Moama, to transport interchange shelters and signage in Bomaderry and a new taxi shelter in Mudgee.

Annual Report 2009-10 Transport NSW 73 Subsidy Schemes „„The School Student Transport Scheme (SSTS) provides subsidised travel for eligible school students on rail, bus, ferry and long distance coach services. A subsidy is also available for transport to and from school in private vehicles where there is no public transport.

„„SSTS is a major scheme, worth more than $500 million.

„„As at 30 June 2010, there were over 76,000 registered participants in the Taxi Transport Subsidy Scheme.

„„During the 2009-10 there were almost 2.2 million subsided journeys undertaken across the subsidy schemes.

Transport Coordination Division „„As part of the new structure for Transport NSW, from 1 July 2010 the Transport Coordination Division will be established in order to:

–– Create and sustain a public transport network that offers a fully functional, customer centred and easily navigable journey experience. –– Facilitate the successful operational coordination of public transport networks and multi-modal systems. –– Increase public uses of the public transport system. –– Improve customer experience across all public transport modes. –– Achieve commercial sustainability through transit oriented development.

Future Directions of the Transport Coordination Division „„Coordinate across modes, monitor performance, identify problems and resolve.

„„Security and emergency transport planning and coordination.

„„Identify key strategic projects for improved customer perceptions and cost savings.

„„Transport interchange operations performance monitoring and reporting layout plans and access networks.

„„Forward works program for development operation and maintenance of interchanges and commuter car parks including identification of funding sources.

„„Commercial development at interchanges.

„„Electronic ticketing for greater Sydney.

„„Managing fares and ticketing for public transport.

74 Transport NSW Annual Report 2009-10 Performance SUMMAR Financial Y

Financial Performance DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE

FINANCIAL PERFORMANCE SUMMARY

For the year ended 30 June 2010

During 2009-10 the NSW Department of Transport & Infrastructure (NSWT&I) funded transport services provided by Government-owned and private sector operators to achieve equitable transport outcomes for the community of New South Wales. NSWT&I also accredited and regulated bus, taxi and hire car service providers and evaluated and audited their performance. NSWT&I in 2009-10 was responsible for a State budget allocation for transport of almost $4.8 billion. NSWT&I commenced from 1 July 2009 following the abolition of the Ministry of Transport (MoT). The comparative figures included in this financial performance summary for 2008/09 relate to the Ministry of Transport.

2009-10 Operating Result The NSWT&I net cost of services in 2009-10 was $4,782.1 million, $580.6 million higher than the 2008-09 amount of $4,201.5 million. Total expenses also increased in 2009-10 to $4,856.0 million compared to $4,281.6 million in 2008-09. The operating surplus for 2009-10 amounted to $12.3 million compared to a deficit of $32.1 million in 2008-09. The operating surplus in 2009-10 was mainly due to funding provided for capital projects, together with additional parking space levy funds received in 2009-10 that will be available for use in subsequent years. Grants, subsidies and service contract payments were NSWT&I’s major expense items in 2009-10. In this regard NSWT&I’s expenditure included $83.8 million provided to Sydney Ferries and $3,035.2 million for rail improvements, maintenance and services provided to RailCorp, the Transport Infrastructure Development Corporation and Rail Infrastructure Corporation. A further $122.7m was provided for carparks and interchanges. NSWT&I also paid a total of $594.9 million to the State Transit Authority and private transport operators under the Metropolitan and Outer Metropolitan Bus System Contracts, with $352.5 million provided for bus services in rural & regional areas of New South Wales.

2009-10 Balance Sheet The NSWT&I Balance Sheet as at 30 June 2010 disclosed total assets of $721.8 million. These assets included the net book value of 1,452 new additional and replacement buses ($622.1 million) funded under the metropolitan and outer metropolitan bus system contracts. The disclosure of the lease arrangements for new buses in the NSWT&I Balance Sheet contributed to an increase of $218.4 million in the value of the NSWT&I total assets as at 30 June 2010, as compared to 30 June 2009. NSWT&I’s net assets totalled $64.0 million as at 30 June 2010.

76 Transport NSW Annual Report 2009-10 2009-10 Consolidated Fund Allocations In addition to an initial recurrent budget allocation of $4,346.2 million, NSWT&I received supplementations of $450.9 million, which increased the total 2009-10 recurrent budget allocation to $4,797.1 million. After allowing for savings, which were mainly achieved in grants and subsidies payments, NSWT&I used $4,786.2 million of this amount in meeting its operating expenditure. NSWT&I also utilised $5.7 million of its capital allocation in 2009-10 which was mainly used to fund improvements in its management information systems and for preliminary work on the extension of the Light Rail system.

Financial Management During the financial year NSWT&I continued to maintain and further improve its control over the financial aspects of its core business operations and related projects to ensure that it was successfully able to operate within its budget allocation for 2009-10.

After Balance Date Events Following the passing of the Transport Administration Amendment Act 2010 the NSWT&I changed its name to Transport NSW with effect from 1 July 2010. The Transport Administration Act 1988 constitutes the following Statutory Authorities and sets out the functions of those Authorities.

„„ Roads and Traffic Authority „„ Rail Corporation „„ State Transit Authority „„ Sydney Ferries „„ Transport Construction Authority (formerly Transport Infrastructure Development Corporation)

„„ Country Rail Infrastructure Authority (formerly Rail Infrastructure Corporation)

„„ Public Transport Ticketing Corporation, and Performance Financial „„ Sydney Metro The recent change to the legislation also gives Transport NSW, through the direction of the Director General, responsibility for a limited range of functions covering the planning, procurement, delivery and coordination of transport services and infrastructure in NSW. Consistent with the Director General’s power of direction it is considered that Transport NSW has control for the purposes of preparing consolidated accounts for those agencies and will do so for the financial year 2010-11.

Note: This Financial Performance Summary is not part of the Audited Financial Statements.

Annual Report 2009-10 Transport NSW 77

Independent Auditor’s Report Financial Performance Financial

Annual Report 2009-10 Transport NSW 79 80 Transport NSW Annual Report 2009-10 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE

DEPARTMENTSTATEMENT OF TRANSPORT BY DIRECTOR AND INFRASTRUCTUREGENERAL

STATEMENTFor the year BY ended DIRECTOR 30 June GENERAL 2010

For the year ended 30 June 2010

Pursuant to section 45F of the Public Finance and Audit Act 1983, I state that:

(a) The accompanying financial statements have been prepared in accordance with • Applicable Australian Accounting Standards (which include Australian Accounting Interpretations); • The requirements of the Public Finance and Audit Act 1983 and Regulation; and • The Financial Reporting Directions published in the Financial Reporting Code for Budget Dependent General Government Sector Agencies or issued by the Treasurer under section 9(2) (n) of the Act.

(b) The statements exhibit a true and fair view of the financial position and transactions of the Department; and

(c) There are no circumstances, which would render any particulars included in the financial statements to be misleading or inaccurate.

Director General

Date: 8 October 2010

Financial Performance Financial

Annual Report 2009-10 Transport NSW 81 1 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE

Statement of Comprehensive Income for the year ended 30 June 2010 Statement of Comprehensive Income for the year ended 30 June 2010

Actual Budget Notes $’000 $’000

Expenses excluding losses Operating expenses Employee related 2(a) 40,441 40,422 Other operating expenses 2(b) 44,866 45,046 Depreciation and amortisation 2(c) 29,388 29,243 Grants and subsidies 2(d) 3,746,602 3,462,766 Finance costs 2(e) 39,421 39,420 Other expenses 2(f) 955,297 913,990 Total Expenses excluding losses 4,856,015 4,530,887

Less: Revenue Sale of services 3(a) 10,366 8,554 Investment revenue 3(b) 3,818 2,600 Retained taxes, fees and fines 3(c) 1,990 2,053 Grants and contributions 3(d) 54,162 50,346 Other revenue 3(e) 3,613 3,613 Total Revenue 73,949 67,166

Loss on Disposal of Assets 2(g) 10 -

Net Cost of Services 22 4,782,076 4,463,721

Government Contributions Recurrent appropriation 5 4,786,178 4,448,707 Capital appropriation 5 5,674 14,723 Acceptance by the Crown Entity of employee benefits and other liabilities 7 2,537 2,278 Total Government Contributions 4,794,389 4,465,708

SURPLUS/(DEFICIT) FOR THE YEAR 12,313 1,987

Other comprehensive income - - Other comprehensive income for the year - -

TOTAL COMPREHENSIVE INCOME FOR THE YEAR 12,313 1,987

The accompanying notes form part of these statements.

2

82 Transport NSW Annual Report 2009-10 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE Statement of Financial Position as at 30 June 2010 Statement of Financial Position as at 30 June 2010

Actual Budget Notes $’000 $’000

ASSETS Current Assets Cash and cash equivalents 9 19,542 25,904 Receivables 10 32,817 15,740 Other financial assets 11 157 126 Total Current Assets 52,516 41,770

Non-Current Assets Other financial assets 11 363 241 Property, plant and equipment Leasehold improvements 12 199 18 Plant and equipment 12 1,694 1,559 Infrastructure Work in Progress 12 1,479 2,000 Finance leased assets 12 622,071 602,446 Total Property, plant and equipment 625,443 606,023

Intangible assets 13 10,732 9,672 Private Sector Provided Infrastructure 14 32,708 31,707 Total Non-Current Assets 669,246 647,643

Total Assets 721,762 689,413

LIABILITIES Current Liabilities Payables 15 27,512 29,274 Provisions 16 4,294 4,018 Other 17 3,796 - Borrowings 18 30,321 23,583 Total Current Liabilities 65,923 56,875

Non-Current Liabilities Payables 15 45 45 Borrowings 18 591,750 578,775 Total Non-Current Liabilities 591,795 578,820

Total Liabilities 657,718 635,695 Performance Financial

Net Assets 64,044 53,718

EQUITY Accumulated funds 64,044 53,718 Total Equity 64,044 53,718

The accompanying notes form part of these statements.

3

Annual Report 2009-10 Transport NSW 83 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE

Statement of Changes in Equity for the year ended 30 June 2010 Statement of Changes in Equity for the year ended 30 June 2010

Accumulated Funds Note Actual $’000

Balance at 1 July 2009 -

Surplus/(deficit) for the year 12,313

Other comprehensive income -

Total comprehensive income for the year 12,313

Transactions with owners in their capacity as owners

Increase in net assets from equity transfers 28 51,731

Balance at 30 June 2010 64,044

The accompanying notes form part of these statements.

4

84 Transport NSW Annual Report 2009-10 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE Statement of Cash Flows for the year ended 30 June 2010 Statement of Cash Flows for the year ended 30 June 2010

Notes Actual Budget $'000 $'000

CASH FLOWS FROM OPERATING ACTIVITIES Payments Employee related (37,245) (38,144) Grants and subsidies (3,754,159) (3,452,030) Finance costs (39,420) (39,420) Other including bus contract payments (1,081,188) (1,034,033) Total Payments (4,912,012) (4,563,627)

Receipts Sale of services and grants received 58,613 58,900 Retained taxes, fines and fees 1,990 2,053 Interest Received 3,279 2,600 Goods and Services Tax received 82,111 75,000 Total Receipts 145,993 138,554

Cash Flows from Government Recurrent appropriation 4,786,178 4,448,707 Capital appropriation (excluding equity appropriation) 9,470 14,723 Cash transfers to Consolidated Fund (6,293) - Net Cash Flows from Government 4,789,355 4,463,430

NET CASH INFLOWS FROM OPERATING ACTIVITIES 22 23,336 38,357

CASH FLOWS FROM INVESTING ACTIVITIES Advances (net of repayments) to taxi operators (153) - Purchase of property, plant and equipment (2,308) (12,331) Purchase of intangible assets (3,603) (2,392) Payments for finance leased assets (25,267) (23,448) NET CASH FLOWS FROM INVESTING ACTIVITIES (31,331) (38,171)

NET (DECREASE)/INCREASE IN CASH (7,995) 186

Cash and cash equivalents transferred through Administrative restructure 28 27,537 25,718

CLOSING CASH AND CASH

EQUIVALENTS 9 19,542 25,904 Performance Financial

The accompanying notes form part of these statements.

5

Annual Report 2009-10 Transport NSW 85 Service Group Statements 10 217 - - 3,613 3,818 1,990

29,388 39,421 73,949 44,866 54,162 40,441 10,366 12,313 12,313 14,165 13,766 28,148 955,297 3,746,602 4,856,015 4,794,389 4,782,076 Total Total $'000 $'000

------217

28,148 14,165 13,766

4,794,389 4,794,389 4,794,389 $'000 $'000 Not Attributable Not Attributable

284 804 ------1,470

11,816 19,098 10,728 13,900 594,883 1,578,680 2,208,031 2,196,215 (2,196,215) (2,196,215) $'000 $'000 Service Group 48.3 Service Group 48.3

725 475 ------

6,605

7,355 1,990

51,710 10,141 42,640 355,924 734,559 360,414 682,849 (682,849) (682,849) $'000 $'000 Service Group 48.2 Service Group 48.2

10 794 ------

3,477 3,613 2,539

27,193 39,421 10,423 15,627 19,186 1,811,998 1,913,425 1,903,012 (1,903,012) (1,903,012) $'000 $'000 Service Group 48.1 Service Group 48.1

` Other operating expenses DEPARTMENT'S EXPENSES AND INCOME Employee related DEPARTMENT'S ASSETS AND LIABILITIES Loss on Disposal of Assets Grants and subsidies Other expenses Total Expenses excluding losses Depreciation and amortisation Finance costs Revenue Sale of services Other revenue Total Revenue Investment revenue Grants and contributions DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE Service Group Statements For the year ended 30 June 2010 Retained taxes, fees and fines (Deficit)/Surplus for the year Expenses excluding losses Operating expenses Other comprehensive income Total other comprehensive income TOTAL COMPREHENISIVE INCOME Net Cost of Services Administered Income Private Transport Operators' Fees Port Cargo Access Charges Fines Total Administered Income The names and purpose of each service group are summarised in Note 8. Appropriations made on an agency basis not to ind ividual groups. Consequently, government contributions are included in the ‘Not Attributable’ column. DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE Service Group Statements For the year ended 30 June 2010 Government Contributions

86 Transport NSW Annual Report 2009-10 10 45 217 - - 363 157

3,613 3,818 1,990

3,796 4,294 29,388 39,421 73,949 44,866 54,162 40,441 10,366 12,313 12,313 14,165 13,766 28,148 64,044 65,923 52,516 30,321 19,542 27,512 32,817 10,732 32,708 955,297

657,718 591,795 721,762 669,246 591,750 625,443

3,746,602 4,856,015 4,794,389 4,782,076

Total Total $'000 $'000

------217

28,148 14,165 13,766

4,794,389 4,794,389 4,794,389 $'000 $'000 Not Attributable Not Attributable

284 804 ------1,470

7,699 2,315 1,836 6,933 2,619 1,154 6,545 11,816 19,098 10,728 13,900 19,788 11,867 11,867 23,956 31,655 22,120 594,883

1,578,680 2,208,031 2,196,215 (2,196,215) (2,196,215) $'000 $'000 Service Group 48.3 Service Group 48.3

45 45 725 475 ------472 534 363 235 157

6,605

7,355 1,990

1,932

4,068 6,205 1,334 51,710 10,141 42,640 17,709 17,754 10,430 12,362 (5,392) 16,703 355,924 734,559 360,414 682,849

(682,849) (682,849) $'000 $'000 Service Group 48.2 Service Group 48.2

10 794 ------

- - -

3,477 3,613 2,539

1,009 4,492 3,876 1,141 2,853 27,193 39,421 10,423 15,627 19,186 49,648 36,347 18,130 30,321 13,638 32,708 628,097

591,750

677,745 659,615 591,750 624,054

1,811,998 1,913,425 1,903,012

(1,903,012) (1,903,012) $'000 $'000 Service Group 48.1 Service Group 48.1

Financial Performance Financial ` Other operating expenses DEPARTMENT'S EXPENSES AND INCOME Employee related DEPARTMENT'S ASSETS AND LIABILITIES Borrowings Non-current Liabilities Payables NET ASSETS Current Assets Cash and cash equivalents Borrowings Other Total current liabilities TOTAL LIABILITIES Receivables Non-current Assets Other financial assets Property, plant and equipment Current Liabilities Payables Provisions Total non-current liabilities Other financial assets Total current assets Intangible assets Private Sector Provided Infrastructure TOTAL ASSETS Total non-current assets Loss on Disposal of Assets Grants and subsidies Other expenses Total Expenses excluding losses Depreciation and amortisation Finance costs Revenue Sale of services Other revenue Total Revenue Investment revenue Grants and contributions DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE Service Group Statements For the year ended 30 June 2010 Retained taxes, fees and fines (Deficit)/Surplus for the year Expenses excluding losses Operating expenses Other comprehensive income Total other comprehensive income TOTAL COMPREHENISIVE INCOME Net Cost of Services Administered Income Private Transport Operators' Fees Port Cargo Access Charges Fines Total Administered Income The names and purpose of each service group are summarised in Note 8. Appropriations made on an agency basis not to ind ividual groups. Consequently, government contributions are included in the ‘Not Attributable’ column. DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE Service Group Statements For the year ended 30 June 2010 Government Contributions The names and purpose of each service group are summarised in Note 8.

Annual Report 2009-10 Transport NSW 87 Summary of Compliance with Financial Directives ------

3,796 9,470 9,470 5,674 5,674 5,674

Fund $'000 net Claim on Expenditure/ Consolidated

------

14,723 14,723 14,723 $'000 Capital Appropriation

- - -

2,485

166,370 182,000 348,370 100,000

4,786,178 4,786,178 4,786,178 4,437,808 4,335,323

Fund $'000 net Claim on Expenditure/ Consolidated

- -

2,485

166,370 182,000 348,370 100,000 4,797,077 4,448,707 4,346,222 $'000 Recurrent Appropriation

DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE Summary of Compliance with Financial Directives For the year ended 30 June 2010 The Summary of Compliance is based on the assumption that Consolidated Fund moneys are spent first (except where otherwise identified or prescribed). Liability to Consolidated Fund represents the difference between "Amount Drawn Down against Appropriation" and the "Total Expenditure/Net Claim on Consolidated Fund". S24 PF&AA - transfer of functions appropriation $4,346m (recurrent allocation) and $15m (capital allocation), represent the allocations approved by NSW Parliament to former Ministry of Transport which were subsequently transferred to the Department of Transport and Infrastructure on 1 July 2009. Liability to Consolidated Fund Drawdown against Appropriations (Note 5) OTHER APPROPRIATIONS/ EXPENDITURE - Treasurer's advance - Transfer to/from another agency (S 28 of the Appropriation Act) Total Appropriation/Expenditure/ Net Claim on Consolidated Fund - S 26 PF&AA Commonwealth specific purpose payments - S 24 PF&AA transfers of functions between departments - Additional appropriations - S 22 PF&AA Original Budget Appropriation/ Expenditure - Appropriation Act

88 Transport NSW Annual Report 2009-10 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and OF Forming TRANSPORT Part of AND the INFRASTRUCTUREFinancial Statements Notes to andFor Forming the year Part ended of the 30Financial June 2010 Statements For the year ended 30 June 2010

1. Summary of Significant Accounting Policies

(a) Reporting Entity

The Public Sector Employment and Management (Departmental Amalgamation) Order 2009 established the Department of Transport and Infrastructure with effect from 1 July 2009. The Department took over the responsibilities and roles (including assets and liabilities) of the former Ministry of Transport (Ministry) which was abolished from the same date (Note 28). As the Department did not legally exist prior to 1 July 2009, the financial statements do not include 2008-09 comparative financial information of the Ministry. Note 28, however, summarises the Ministry’s 2008-09 financial information.

The Department of Transport and Infrastructure as a reporting entity comprises all the operating activities under its control including the Transport Administration Corporation.

The Transport Administration Corporation is established as a body corporate under S104D (3) of the Transport Administration Act 1988. The Corporation is a statutory body representing the Crown. The Corporation is, for the purposes of the Public Finance and Audit Act 1983, the Annual Reports (Departments) Act 1985 or any other prescribed Act, taken to be part of the Department.

The Department of Transport and Infrastructure is a New South Wales government department. The Department is a not-for-profit entity as profit is not its principal objective and it has no cash generating units. The reporting entity is consolidated as part of the NSW Total State Sector Accounts.

These financial statements have been authorised for issue by the Director General on 8 October 2010.

(b) Basis of Preparation

The Department’s financial statements are general purpose financial statements, which have been prepared in accordance with: • applicable Australian Accounting Standards (which include Australian Accounting Interpretations); • the requirements of the Public Finance and Audit Act 1983 and Regulation; and

• the Financial Reporting Directions published in the Financial Reporting Code for Performance Financial Budget Dependent General Government Sector Agencies or issued by the Treasurer.

Property, plant and equipment, investment property, assets (or disposal groups) held for sale and financial assets at “fair value through profit or loss” and available for sale are measured at fair value. Other financial report items are prepared in accordance with the historical cost convention.

Judgements, key assumptions and estimations management has made are disclosed in the relevant notes to the financial statements.

Annual Report 2009-10 Transport NSW 89 9 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

All amounts are rounded to the nearest one thousand dollars and are expressed in Australian currency.

(c) Statement of Compliance

The financial statements and notes comply with Australian Accounting Standards, which include Australian Accounting Interpretations.

(d) Administered Activities

The Department administers, but does not control, certain activities on behalf of the Crown Entity. It is accountable for the transactions relating to those administered activities but does not have the discretion, for example, to deploy the resources for the achievement of the Department’s own objectives.

Transactions and balances relating to the administered activities are not recognised as the Department’s income, expenses, assets and liabilities, but are disclosed in Notes 24 to 26 as “Administered Income”, “Administered Assets” and “Administered Liabilities”.

The accrual basis of accounting and applicable accounting standards have been adopted for the reporting of the administered activities.

(e) Finance costs

Finance costs are recognised as expenses in the period in which they are incurred in accordance with Treasury’s mandate to general government sector agencies.

(f) Insurance

The Department’s insurance activities are conducted through the NSW Treasury Managed Fund of self insurance for Government agencies. The expense (premium) is determined by the Fund Manager based on past claim experience. The Department also has insurance cover for heritage trains through a private sector insurance company.

(g) Accounting for Goods and Services Tax (GST)

Revenues, expenses and assets are recognised net of the amount of GST except that: • The amount of GST incurred by the Department as a purchaser that is not recoverable from the Australian Taxation Office is recognised as part of the cost of acquisition of an asset or as part of an item of expense and • Receivables and payables are stated with the amount of GST included.

Cash flows are included in the Statement of Cash Flows on a gross basis. However, the GST component of cash flows arising from investing and financing activities which is recoverable from, or payable to, the Australian Taxation Office is classified as operating cash flows.

90 Transport NSW Annual Report 2009-10 10 DEPARTMENTDEPARTMENT OF TRANSPORT AND AND INFRASTRUCTURE INFRASTRUCTURE NotesNotes to to and and FormingForming PartPart ofof the the Financial Financial Statements Statements ForFor the the yearyear ended 30 30 June June 2010 2010

(h) Other expenses – payments to private and public bus operators

Payments to private and public bus operators are accounted for on an accrual basis in accordance with contractual obligations.

Under the Metropolitan and Outer Metropolitan Bus System Contracts arrangements, the Department established 15 regions in the Sydney Metropolitan area and 10 regions in the Outer Metropolitan area. The Department has signed contracts with the lead operators in each of these regions to fund their bus operations for a period of 7 years with the last of the current contracts expected to expire in December 2013.

In addition in 2008-09 the Department also signed new contracts with rural and regional bus operators. There are two types of these new contracts: Type A contracts are for the provision of school services and Type B contracts are for the provision of commercial services in rural areas. These contracts are for 5 and 7 years respectively.

Payments to private and public bus operators (including STA) are for services provided under these contracts. The cost of these contractual services is, therefore, reported under “Other expenses” instead of under “Grants and subsidies”.

(i) Grants and subsidies

Grants and subsidies are protected and are generally funded out of Consolidated Fund allocations. As protected items, these grants and subsidies can only be used for the purposes determined by the Department and NSW Treasury as set out in the budget papers. The Department expends these grants and subsidies in accordance with the operating and capital performance of various transport agencies. Allocations received for this purpose, which have not been expended at year-end, are reported as a Liability to Consolidated Fund. Grants and subsidies are accounted for on a cash basis.

(j) Income Recognition

Income is measured at the fair value of the consideration or the contribution

received or receivable. Additional comments regarding the accounting policies for Performance Financial the recognition of income are discussed below:

(i) Parliamentary Appropriations and Contributions from Other Bodies: Except as specified below, parliamentary appropriations and contributions from other bodies (including grants and donations) are generally recognised as income when the Department obtains control over the assets comprising the appropriations and contributions. Control over appropriations and contributions are normally obtained upon the receipt of cash. Unspent appropriations are accounted for as liabilities rather than income, as the authority to spend the money lapses, and the unspent amount must be repaid to the Consolidated

11 Annual Report 2009-10 Transport NSW 91 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

Fund. The liability is disclosed in Note 17 as part of “Current Liabilities – Other”. The amount will be repaid and the liability will be extinguished next financial year.

(ii) Rendering of services: Revenue is recognised when the service is provided.

(iii) Investment revenue: Interest revenue is recognised using the effective interest method as set out in AASB 139 Financial Instruments: Recognition and Measurement.

(iv) Taxi operators’ accreditation renewal fees: Accreditation renewal fees collected from taxi operators are recognised as revenue when received. In accordance with Treasury letter dated 24 June 1999 the Department has authority to retain the levy collected for Taxi Industry Committee operations and initiatives.

(k) Assets

(i) Acquisitions of Assets

The cost method of accounting is used for the initial recording of all acquisitions of assets controlled by the Department. Cost is the amount of cash or cash equivalents paid or the fair value of the other consideration given to acquire the asset at the time of its acquisition or construction or, where applicable, the amount attributed to that asset when initially recognised in accordance with the requirements of other Australian Accounting Standards.

Assets acquired at no cost or for nominal consideration, are initially recognised at their fair value at the date of acquisition. Fair value is the amount for which an asset could be exchanged between knowledgeable, willing parties in an arm’s length transaction.

(ii) Capitalisation Thresholds

Property, plant and equipment (including computers and related IT equipment) and intangible assets costing $5,000 and above individually (or forming part of a network costing more than $5,000) are capitalised.

Emerging asset: The Department’s emerging interest in the Ultimo-Pyrmont Light Rail Train system has been valued in accordance with NSW Treasury Policy Paper 06-8 Accounting for Privately Financed Projects. This policy required the Department to initially determine the estimated written down replacement cost by reference to the project’s historical cost escalated by a construction index and the system’s estimated working life. The estimated written down replacement cost was then allocated on a systematic basis over the concession period of 30.5 years using the annuity method and the Government bond rate of 6.74% at commencement of the concession period.

92 Transport NSW Annual Report 2009-10 12 DEPARTMENTDEPARTMENT OF TRANSPORTTRANSPORT AND AND INFRASTRUCTURE INFRASTRUCTURE NotesNotes to to andand Forming PartPart of of the the Financial Financial Statements Statements ForFor thethe year endedended 30 30 June June 2010 2010

(iii) Impairment of property, plant, equipment and intangible assets

As a not-for-profit entity with no cash generating units, the Department is effectively exempted from AASB 136 Impairment of Assets and impairment testing of property, plant and equipment and intangible assets (Valuation of Physical Non-Current Assets at Fair Value Policy and Guidelines Paper TPP 07-01). In accordance with AASB 116 (Property, Plant and Equipment) and TPP 07-01 (Valuation of Physical Non-Current Assets at Fair Value Policy and Guidelines Paper), the Department recognises property, plant and equipment and intangible assets (computer systems) which have short useful lives at depreciated historical cost. The carrying value of these assets is considered to be a surrogate for their fair value.

(iv) Depreciation and Amortisation

Depreciation and amortisation are provided for on a straight-line basis for all depreciable assets so as to write off the depreciable amount of each asset as it is consumed over its useful life to the Department. The rates used are leasehold improvements (20%), office furniture and equipment (20%), computer equipment (20%), intangible assets relating to computer systems (20%). Finance leased assets are amortised on a systematic basis over their useful life (15 years) in accordance with the terms of the lease agreements.

(v) Maintenance

Day-to-day servicing costs or maintenance are charged as expenses as incurred, except where they relate to the replacement of a part or component of an asset, in which case the costs are capitalised and depreciated.

(vi) Leased Assets

A distinction is made between finance leases which effectively transfer from the lessor to the lessee substantially all the risks and benefits incidental to ownership of the leased assets, and operating leases under which the lessor effectively retains all such risks and benefits. Under the Metropolitan and Outer Metropolitan Bus System Contracts, payments to bus operators for the acquisition of new buses are considered to be in the nature of finance leases and are determined in accordance

with AASB 117 Leases. As such these new buses are recognised at their fair value Performance Financial at the commencement of the lease term. The corresponding liabilities are established at the same amount. Lease payments are allocated between the principal component and the finance costs.

Operating lease payments are charged to the Statement of Comprehensive Income in the periods in which they are incurred.

13 Annual Report 2009-10 Transport NSW 93 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and FormingOF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

(vii) Intangible Assets

The Department recognises intangible assets only if it is probable that future economic benefits will flow to the Department and the cost of the asset can be measured reliably. Intangible assets are measured initially at cost. Where an asset is acquired at no or nominal cost, the cost is its fair value as at the date of acquisition.

All research costs are expensed. Development costs are only capitalised when certain criteria are met.

The useful lives of intangible assets are assessed to be finite (refer to note 1 (k) (iv) above). Intangible assets are subsequently measured at fair value only if there is an active market. As there is no active market for the Department’s intangible assets, the assets are carried at cost less any accumulated amortisation.

(viii) Revaluation

The Department’s non-specialised assets have short useful lives and are measured at depreciated historical cost which is used as a surrogate for fair value.

Finance Lease Assets are disclosed at net present value which approximates the fair value of the asset and as such a revaluation of these assets in not required.

(ix) Loans and receivables

Loans and receivables are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market. These financial assets are recognised initially at fair value, usually based on the transaction cost or face value. Subsequent measurement continues to be based on the fair value (equivalent to the amortised cost) because the financial impact of using the effective interest method is immaterial.

(x) Impairment of financial assets

The loans and receivables are subject to an annual review for impairment. An allowance for impairment is established when there is objective evidence that the Department will not be able to collect all amounts due.

The amount of the allowance is the difference between the loans and receivables carrying amount and the present value of estimated future cash flows, discounted at the effective interest rate (where material). The amount of the impairment loss is recognised in the surplus/ (deficit) for the year.

Any reversals of impairment losses are reversed through the surplus/ (deficit) for the year if the reversal can be related objectively to an event occurring after the impairment loss was recognised.

94 Transport NSW Annual Report 2009-10 14 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE NotesDEPARTMENT to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

(xi) De-recognition of financial assets and liabilities

A financial asset is derecognised when the contractual rights to the cash flows from the financial assets expire or if the Department transfers the financial asset: • where substantially all the risks and rewards have been transferred; or • where the Department has not transferred substantially all the risks and rewards, if the entity has not retained control.

Where the Department has neither transferred nor retained substantially all the risks and rewards or transferred control, the asset is recognised to the extent of the Department’s continuing involvement in the asset.

A financial liability is derecognised when the obligation specified in the contract is discharged or cancelled or expires.

(l) Liabilities

(i) Payables

These amounts represent liabilities for goods and services provided to the Department and other amounts. Payables are recognised initially at fair value, usually based on the transaction cost or face value. Subsequent measurement continues to be based on the fair value as this is not materially different from the amortised cost.

(ii) Borrowings (Deemed Finance Leases)

The current arrangements for the funding of new buses are considered to be deemed finance leases for reporting purposes. For further details refer to Note 1 (k) (vi) above and Note 18.

(iii) Employee Benefits and Other Provisions

(a) Salaries and Wages, Annual Leave, Sick Leave and On-Costs:

Liabilities for salaries and wages (including non-monetary benefits), annual leave and paid sick leave that fall due wholly within 12 months of the reporting date are Performance Financial recognised and measured in respect of employees’ services up to the reporting date at undiscounted amounts based on the amounts expected to be paid when the liabilities are settled.

Long-term annual leave that is not expected to be taken within 12 months is measured at present value in accordance with AASB 119 Employee Benefits. Market yields on government bonds are used to discount long-term annual leave.

Unused non-vesting sick leave does not give rise to a liability as it is not considered probable that sick leave taken in the future will be greater than the benefits accrued in the future. The outstanding amounts of payroll tax, workers’ compensation insurance premiums and fringe benefits tax, which are consequential

Annual Report 2009-10 15 Transport NSW 95 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE NotesDEPARTMENT to and Forming OF TRANSPORT Part of the AND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

employment, are recognised as liabilities and expenses where the employee benefits to which they relate have been recognised.

(b) Long Service Leave and Superannuation:

The Department’s liabilities for long service leave and defined benefit superannuation are assumed by the Crown Entity. The Department accounts for the liability as having been extinguished resulting in the amount assumed being shown as part of the non-monetary revenue item described as “Acceptance by the Crown Entity of employee benefits and other liabilities”.

Long service leave is measured at present value in accordance with AASB 119 Employee Benefits. This is based on the application of certain factors (specified in NSWTC 09/04) to employees with 5 or more years of service, using current rates of pay. These factors were determined based on an actuarial review to approximate present value.

The superannuation expense for the financial year is determined by using the formulae specified in the Treasurer’s Directions. The expense for certain superannuation funds (i.e. Basic Benefit and First State Super) is calculated as a percentage of the employees’ salary. For other superannuation funds (i.e. State Superannuation Scheme and State Authorities Superannuation Scheme), the expense is calculated as a multiple of the employees’ superannuation contributions.

(c) Other Provisions

Other provisions exist when: the Department has a present legal or constructive obligation as a result of a past event; it is probable that an outflow of resources will be required to settle the obligation; and a reliable estimate can be made of the amount of the obligation.

Any provisions for restructuring are recognised only when the Department has a detailed formal plan and the Department has raised a valid expectation in those affected by the restructuring that it will carry out the restructuring by starting to implement the plan or announcing its main features to those affected.

If the effect of the time value of money is material, provisions are discounted at a pre-tax rate that reflects the current market assessments of the time value of money and the risks specific to the liability.

(m) Equity

Equity comprises accumulated funds which comprise all current retained funds and the net assets transferred from the former Ministry of Transport on 1 July 2009 (Note 28). This transfer of net assets is an administrative restructure and was recognised as an adjustment to accumulated funds in accordance with AASB 104 Contributions and Australian Interpretation 1038 Contributions by Owners Made to Wholly-Owned Public Sector Entities.

96 Transport NSW Annual Report 2009-10 16 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE NotesDEPARTMENT to and Forming OF TRANSPORT Part of the AND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

(n) Budgeted Amounts

The budgeted amounts are drawn from the budgets as formulated at the beginning of the financial year and with any adjustments for the effects of additional appropriations, s22, and s26 of the Public Finance and Audit Act 1983.

The budgeted amounts in the Statement of Comprehensive Income and the Statement of Cash Flow are generally based on the amounts disclosed in the NSW Budget Papers (as adjusted above). However, in the Statement of Financial Position, the amounts vary from the Budget Papers, as the opening balances of the budgeted amounts are based on carried forward actual amounts i.e. per the audited financial statements (rather than carried forward estimates).

(o) Service Groups costing

Service Groups costs comprise direct costs and indirect costs. Direct costs relate to those activities that contribute specifically to the service delivery of one of the Service Groups. Indirect costs relate to those general activities that benefit all Service Groups. Indirect costs are allocated across the 3 service groups using methods that are systematic and rational and are applied consistently to all costs having similar characteristics.

Direct and indirect costs include employee related expenses, depreciation and amortisation, grants and subsidies, finance charges and operating expenses.

Assets and liabilities that could be attributed to one of the service groups were allocated to that service group. The other assets and liabilities were allocated across the 3 service groups using methods that are systematic and rational and are applied consistently to all assets and liabilities having similar characteristics.

(p) New Australian Accounting Standards issued but not yet effective

The International Accounting Standards Board (ISAB) has completed the third “Annual Improvements” cycle and issued the latest “improvements to International Financial Reporting Standards (IFRS)”. The amendments will generally apply to financial reporting periods beginning on or after 1 January 2011 with early adoption

permitted. Most of the changes are minor in nature and focus on clarifying existing Performance Financial reporting requirements.

The AASB is expected to approve the improvements project standard at its next meeting.

These changes are not expected to significantly impact on these financial statements.

Annual Report 2009-10 Transport NSW 97 17 DEPARTMENTDEPARTMENT OF TRANSPORTTRANSPORT AND AND INFRASTRUCTURE INFRASTRUCTURE NotesNotes toto and Forming Part Part of of the the Financial Financial Statements Statements ForFor thethe year endedended 30 30 June June 2010 2010

$’000 2. Expenses Excluding Losses

(a) Employee related expenses comprise the following specific items: Salaries (including recreation leave) 33,505 Superannuation – defined benefits plan 1,048 Superannuation – defined contribution plan 2,059 Long service leave 1,429 Workers’ compensation insurance 114 Payroll tax and fringe benefit tax 2,171 Redundancies 115 40,441

Property, plant and equipment do not include any capitalised employee related expenses.

(b) Other operating expenses Accommodation Property rent minimum lease payments 2,560 Other property costs 321 External services Call centre management fees 7,697 Contractors 15,678 Consultants 2,229 Legal services 2,062 Audit fees – internal 37 Auditor’s Remuneration – Audit of Financial Statements 134 Others 219 Information Technology Communication lines 383 Other computer costs 1,770 Motor Vehicle running expenses Operating lease minimum lease payments 226 Other motor vehicle costs 397 Staff training and development costs 541 Administration Printing and stationery 831 Telephones 540 Postage and courier 340 Travel 219 Insurance 460 Others 2,329 Security and service payments for taxi drivers 5,893 44,866

18 98 Transport NSW Annual Report 2009-10 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

The above table includes maintenance expenses of $392K. The maintenance expenses do not include employee related costs.

$’000 (c) Depreciation and amortisation Depreciation (Note 12) Leasehold improvements 72 Plant and equipment 567 639 Amortisation Finance leased assets (Note 12) 25,267 Computer systems (Note 13) 3,482 28,749 29,388

Amortisation on finance leased assets relates to the funding of new buses under Metropolitan and Outer Metropolitan Bus System Contracts (Note 1(k) (vi)).

(d) Grants and subsidies

(i) Private transport operators Taxi transport subsidy scheme 24,299 24,299

(ii) Community groups & certain Individuals Community transport groups 47,470 Private vehicle conveyance 19,616 67,086

(iii) Rail Infrastructure Corporation Service subsidy 156,500 ARTC infrastructure 11,487 Transitional funding 7,000 174,987

Performance Financial (iv) Sydney Ferries Concessions 10,305 Service subsidy 72,340 Redundancies 1,145 83,790

The Department and Sydney Ferries entered into a contract for the provision of services with effect from 1 April 2010. In these financial statements, payments to Sydney Ferries are reported under grants and subsidies. However, in the future financial years, these payments will be reported under other expenses as they represent fees for services provided.

Annual Report 2009-10 Transport NSW 99 19 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE NotesDEPARTMENT to and Forming OF TRANSPORT Part of the AND Financial INFRASTRUCTURE Statements Notes to andFor Formingthe year Part ended of the 30 FinancialJune 2010 Statements For the year ended 30 June 2010

$’000 (v) Other projects South West Rail Link 536,000 Sydney Metro 384,214 Carpark and interchanges 122,658 South Sydney freight line 6,034 Other projects 22,413 1,071,319

The expenditure of $1,071m includes projects of $97.9m funded from parking space levy.

(vi) Other grants and subsidies Public Transport Ticketing Corporation 15,108 Local government transport projects 1,463 Community transport projects 761 Newcastle Port lease administration 21 Contracted passenger services 228 National Transport Commission 893 Miscellaneous 456 18,930

(vii) Railcorp Concessions 251,761 Service subsidy 1,329,126 Public Private Partnerships 4,556 Interest subsidy 19,063 Capital grant 701,685 2,306,191

Grants and Subsidies 3,746,602

(e) Finance costs Finance lease interest charges 39,421 39,421

Finance lease interest charges relate to the funding of new buses under Metropolitan and Outer Metropolitan Bus System Contracts (Note 1(k) (vi)).

(f) Other expenses Payments for services provided by private and public transport operators including STA Metropolitan and outer metropolitan 594,883 Rural and regional 352,455 Major events 7,959 955,297

100 Transport NSW Annual Report 2009-10 20 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

$’000 (g) Loss on Disposal of Assets Cost of assets disposed 2,932 Accumulated depreciation 2,922 Loss on disposal of assets 10

3. Revenues (a) Sale of services Rendering of services 4,849 Revenue from major events 5,517 10,366 (b) Investment revenue Interest on bank balances 3,818 3,818

(c) Retained taxes, fees and fines Taxi operators’ accreditation renewal fees 1,990 1,990

(d) Grants and contributions Community transport groups 42,091 Integrated transport information service 4,182 Others including contributions received 7,889 54,162 (e) Other revenue Emerging value of private sector provided infrastructure: Ultimo Pyrmont Light Rail Line 3,613 3,613

4. Conditions on Contributions

The Department collects taxi operators’ accreditation fees which can only be used to fund taxi industry related operations and initiatives. The Department also receives grants from the Department of Ageing, Disability and Home Care which can only be used to fund the Performance Financial Home and Aged Care and Community (HACC) program. Related restricted cash assets are disclosed in Note 9.

Annual Report 2009-10 Transport NSW 101 21 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

$’000 5. Appropriations

Recurrent appropriations Total recurrent drawdowns from NSW Treasury (per Summary of Compliance with Financial Directives) 4,786,178 Less: Liability to Consolidated Fund (Note 17) (per Summary of Compliance with Financial Directives) - Recurrent appropriations (per Statement of Comprehensive Income) 4,786,178

Capital appropriations Total capital drawdowns from NSW Treasury (per Summary of Compliance with Financial Directives) 9,470 Less: Liability to Consolidated Fund (Note 17) (per Summary of Compliance with Financial Directives) (3,796) Capital appropriations (per Statement of Comprehensive Income) 5,674

6. Significant item - Borrowings (Deemed Finance Leases)

The funding of new buses under the Metropolitan and Outer Metropolitan Bus System Contracts are considered to be “deemed” finance leases and are reported in accordance with AASB 117 Leases. The resulting finance leased assets (Note 12) and finance leased liabilities (Note 18) are reported in the Statement of Financial Position.

7. Acceptance by the Crown Entity of Employee Benefits and Other Liabilities

The following liabilities and/or expenses have been assumed by the Crown Entity Superannuation – defined benefit 1,048 Long service leave 1,429 Payroll tax on superannuation - defined benefit 60 (Note 23) 2,537

8. Service Groups of the Department

The Department has 3 service groups namely:

Service group 48.1: Transport Planning, Policy and Infrastructure Programs and Initiatives

Description: This service group covers provision of strategic transport policy oversight to the Minister and Government including the development of service network and policy options on rail, bus, ferry, freight and aviation. It also covers negotiation and management of transport capital funding arrangements consistent with transport priorities.

102 Transport NSW Annual Report 2009-10 22 DEPARTMENTDEPARTMENT OF OF TRANSPORTTRANSPORT ANDAND INFRASTRUCTURE INFRASTRUCTURE NotesNotes to to andand Forming PartPart of of the the Financial Financial Statements Statements ForFor thethe year endedended 30 30 June June 2010 2010

The Department is the lead agency for co-ordinating delivery of transport priorities in the State Plan.

Service group 48.2: Targeted Transport Services

Description: This service group covers the provision of rail and ferry fare concessions and subsidies including those for school students and subsidies for taxi transport, approved private vehicle usage and other community transport programs. It also includes the coordination of the implementation of the Accessible Transport Action Plan and organisation of major and special event transport services.

Service group 48.3: Transport Regulation, Service Provision and Contract Management

Description: This service group covers the management of bus service contracts and co- ordination of rail and ferry funding. It also covers the regulation of bus, taxi and hire car operators and drivers, compliance programs and implementation of safety management systems. Operational improvement and transport security policy, emergency management and the Integrated Transport Information Service are also covered.

$’000 9. Cash and Cash Equivalents

Cash at bank and on hand 19,542 19,542

For the purposes of the Statement of Cash Flows, cash and cash equivalents include cash at bank and cash on hand. Cash and cash equivalent assets recognised in the Statement of Financial Position are reconciled at the end of the financial year to the Statement of Cash Flows as follows:

Cash and cash equivalents (per Statement of Financial Position) 19,542 Closing cash and cash equivalents (per Statement of Cash Flows ) 19,542

Restricted cash and cash equivalents: Cash at bank includes restricted cash relating to unspent Parking Space levy ($5.2m), taxi Performance Financial operators’ accreditation renewal fees ($0.2m), Sydney Ferries Retention Fund ($0.1m) and HACC program ($2.7m).

23 Annual Report 2009-10 Transport NSW 103 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE NotesDEPARTMENT to and Forming OF TRANSPORT Part of the AND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

$’000 10. Receivables Sale of services 22,671 Less: Allowance for impairment (26) 22,645 Goods and Services Tax – recoverable 7,676 Investment revenue receivable 2,454 Prepayments 42 32,817

Movements in the allowance for impairment Balance at 1 July - Provision transfer from former Ministry of Transport (26) Bad debts written off - Balance at 30 June (26)

Details regarding credit risk, liquidity risk and market risk, including financial assets that are either past due or impaired are disclosed in Note 27.

11. Other Financial Assets At amortised cost Current Assets Repayable interest-free advances – Taxi operators 157 157 Non-Current Assets Repayable interest-free advances – Taxi operators 363 363 Advances to taxi operators Later than 1 year but not later than 2 years 132 Later than 2 years but not later than 3 years 132 Later than 3 years but not later than 5 years 99 363

The Department provides repayable interest-free advances to assist taxi operators (in rural and regional NSW) to make their taxis wheel-chair accessible. The Department holds bills of sale as security for these advances and has recorded its financial interests in the vehicles in the Register of Encumbered Vehicles.

Details regarding credit risk, liquidity risk and market risk, including financial assets that are either past due or impaired are disclosed in Note 27.

104 Transport NSW Annual Report 2009-10 24 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

$’000 12. Property, Plant and Equipment Leasehold improvements 3,756 Accumulated depreciation (3,557) Carrying amount at fair value 199

Plant and equipment 4,017 Accumulated depreciation (2,323) Carrying amount at fair value 1,694

Infrastructure – Work in Progress 1,479 Accumulated depreciation - Carrying amount at fair value 1,479

Finance leased assets (Note 6) 676,134 Accumulated amortisation (54,063) Carrying amount at fair value 622,071

Total Property, plant and equipment 685,386 Accumulated depreciation and amortisation (59,943) Carrying amount at fair value 625,443

Reconciliations of the carrying amounts by asset class at the beginning and end of the current and comparative reporting periods are set out below:

Administrative Amortisation/ Year ended 30 June 2010 Restructure at Depreciation (Disposals) Carrying amount 1 July 2009 (Note 28) Additions Expense /Transfers 30 June 2010 $’000 $’000 $’000 $’000 $’000 Leasehold improvements 89 182 (72) - 199 Plant and equipment 1,624 647 (567) (10) 1,694 Infrastructure – Work in Progress - 1,479 - - 1,479 Finance leased assets 418,338 229,000 (25,267) - 622,071 420,051 231,308 (25,906) (10) 625,443

13. Intangible Assets Computer systems 25,258 Performance Financial Accumulated amortisation (14,526) Carrying amount at fair value 10,732

Reconciliation of the carrying amounts by asset class at the beginning and end of the current reporting period is set out below:

Administrative Restructure at Amortisation Carrying amount Year ended 30 June 2010 1 July 2009 (Note 28) Additions Expense 30 June 2010 $’000 $’000 $’000 $’000 Computer systems 10,612 3,602 (3,482) 10,732

Annual Report 2009-10 Transport NSW 105 25 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

$’000 14. Private Sector Provided Infrastructure Ultimo Pyrmont Light Rail Line (UPLRL) Administrative Restructure at 1 July 2009 (Note 28) 29,095 Annual increment - emerging right to receive 3,613 Carrying amount at 30 June 2010 32,708

15. Payables Current Liabilities Creditors 2,039 Accruals: Salaries and on-costs (note 16) 682 Transport schemes 14,592 Others 10,199 27,512 Non-Current Liabilities Creditors 45 45

Details regarding credit risk, liquidity risk and market risk, including maturity analysis of the above are disclosed in Note 27.

16. Provisions Current Liabilities Recreation leave 3,616 Employee related oncost 678 4,294

Aggregate employee benefits and related on-cost Recreation leave – current 3,616 Employee related oncost 678 Accrued salaries (Note 15) 682 4,976

17. Other Liability - Consolidated Fund (Note 1(j) and Note 5) 3,796 3,796

106 Transport NSW Annual Report 2009-10 26 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

$’000 18. Borrowings Current Liabilities Finance leases (Note 6 and 19(d)) 30,321 30,321 Non-Current Liabilities Finance leases (Note 6 and 19(d)) 591,750 591,750 622,071

Repayment of Borrowings Not later than one year 30,321 Between one and five years 144,939 Later than five years 446,811 622,071

The Department is contracted to fund the acquisition of new buses under the Metropolitan and Outer Metropolitan Bus System Contracts. This funding arrangement is considered to be a “deemed” finance lease.

Details regarding credit risk, liquidity risk and market risk, including maturity analysis of the above are disclosed in Note 27.

19. Commitments for Expenditure (a) Capital Commitments

Aggregate capital expenditure contracted at balance date and not provided for: 3,277

Not later than one year 3,277 Later than one year but not later than five years - Total (including GST) 3,277

(b) Other Expenditure Commitments

Aggregate other expenditure contracted for at balance date Performance Financial and not provided for: 3,497,525

Not later than one year 1,006,698 Later than one year but not later than five years 2,490,827 Later than five years - Total (including GST) 3,497,525

Other expenditure commitments include obligations under contracts with bus operators ($3,477m). The portion of these contracts relating to the funding of new buses is reported under finance leased liabilities (Note 18). The Department will receive Consolidated Fund Allocations to meet these commitments as they fall due in future years.

27 Annual Report 2009-10 Transport NSW 107 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

$’000 (c) Operating Lease Commitments Future non-cancellable operating lease rentals not provided for and payable: 49,777

Not later than one year 11,692 Later than one year but not later than five years 37,399 Later than five years 686 Total (including GST) 49,777

The Department leases its motor vehicles, office accommodation and some equipment.

Input tax on all commitments estimated at $262m will be recouped from the Australian Taxation Office.

(d) Finance Lease Commitments

The Department is contracted to fund the acquisition of new buses under the Metropolitan and Outer Metropolitan Bus System Contracts. This funding arrangement is a “deemed” finance lease and the finance lease commitments are as follows:

Minimum lease payments commitments Not later than one year 73,504 Later than one year but not later five years 294,017 Later than five years 589,346 Minimum lease payments 956,867 Less: Future finance costs (334,796) Present value of minimum lease payments 622,071

The present value of finance lease commitments is as follows:

Not later than one year 30,321 Later than one year but not later than five years 144,939 Later than five years 446,811 Present value of finance lease commitments 622,071

Classified as follows Current liabilities (Note 18) 30,321 Non-current liabilities (Note 18) 591,750 622,071

20. Contingencies and Guarantees

Contingent Liabilities and Assets

The Department had no material contingent liabilities and contingent assets as at 30 June 2010. 28 108 Transport NSW Annual Report 2009-10

DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

Guarantees

The Department holds guarantees of $32m from Pacific National as security for contractual performance in the company’s grain business for completion of the mandatory works specified in the New Works Deed.

In addition the Department also holds various performance bonds totalling $23m relating to the provision of bus services under the Metropolitan and Outer Metropolitan Bus System Contracts.

21. Budget Review

Net Cost of Services

The net cost of services for the 12 months ended 30 June 2010 was $4,782m compared to the budget of $4,464m, an overspending of $318m. The main factors contributing to this result are summarised below:

• Employee related expenses of $40m were in line with the budget. • At $45m other operating expenses were consistent with the budget. • Grants and subsidies of $3,747m were $284m higher than budget of $3,463m due to supplementations mainly provided for the South West rail link project. • Other expenses: Actual expenses of $955m were $41m higher than the budget of $914m due to supplementations provided for private and public bus transport operators. • Sale of services of $10m was above the budget of $9m due to increased services provided during the year. • Investment revenue ($4m) was above the budget ($3m) due to rising interest rates and bank balances. • Grants and contributions ($54m) were $4m above the budget ($50m) due mainly to higher recoupment of project costs.

Assets and Liabilities

The main changes in the Statement of Financial Position are set out below: • Cash was below the budget due to lower than expected cash flows from debtors.

• The Receivables exceeded the budget due to increased provision of services and Performance Financial recoupment of project costs, and lower than expected receipts from debtors. • Finance leased assets increased to reflect the acquisition of new buses under the metropolitan and outer metropolitan bus system contracts during 2009-10. • Borrowings increased to reflect amounts payable in regard to new buses acquired under the arrangements of the metropolitan and outer metropolitan bus system contracts during 2009-10.

Cash Flows

• Net cash outflows from operating activities were lower than the budget due to lower than expected receipts from debtors.

29 Annual Report 2009-10 Transport NSW 109 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

22. Reconciliation of Cash Flows from Operating Activities to Net Cost of Services as reported in the Statement of Comprehensive Income

$’000 Net Cash inflow from Operating Activities 23,336 Cash flows from Government/Appropriations (4,789,355) Non-cash revenue and expenses 3,613 Acceptance by the Crown Entity of Employee Entitlements (2,537) Depreciation and amortisation (29,388) (Decrease)/Increase in receivables 16,568 Decrease/(Increase) in creditors (4,303) Loss on disposal of assets (10) Net Cost of Services (4,782,076)

23. Non-Cash Financing and Investing Activities

During the period, the Department undertook the following non-cash financing and investing activities:

Employees entitlements and liabilities assumed by the Crown (Note 7) 2,537 Finance leased assets (Note 12 and 18) 203,733

24. Administered Assets and Liabilities

Administered Assets Cash (see note below) 162 Total Administered Assets 162

Administered Liabilities Payables (see note below) 162 Total Administered Liabilities 162

Note: This amount represents Crown revenue collected but not remitted to the Crown (Note 1(d)).

25. Administered Income

Private transport operators’ fees 14,165 Port cargo access charges 13,766 Fines 217 28,148

Administered income comprises revenue collected on behalf of the Crown Entity.

26. Administered Revenue - Schedule of Uncollected Amounts

There were no uncollected amounts for Crown revenue at 30 June 2010.

30 110 Transport NSW Annual Report 2009-10

DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE NotesDEPARTMENT to and Forming OF TRANSPORT Part of the AND Financial INFRASTRUCTURE Statements Notes to andFor Formingthe year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

27. Financial Instruments

The Department’s principal financial instruments are outlined below. These financial instruments arise directly from the Department’s operations or are required to finance the Department’s operations. The Department does not enter into or trade financial instruments, including derivative financial instruments, for speculative purposes.

The Department’s main risks arising from financial instruments are outlined below, together with the Department’s objectives, policies and processes for measuring and managing risk. Further quantitative and qualitative disclosures are included throughout these financial statements.

The Director General has overall responsibility for the establishment and oversight of risk management and reviews and agrees policies for managing each of these risks. Risk management policies are established to identify and analyse the risks faced by the Department, to set risk limits and controls and to monitor risks. Compliance with policies is reviewed by management on a continuous basis. The Financial Instruments Risk Management Policy is reviewed on an annual basis by the Audit and Risk Committee.

(a) Financial Instruments categories

Carrying Financial Assets Class Note Category amount $’000 Cash and cash equivalents 9 N/A 19,542 Receivables 10 Loans and receivables (at amortised cost) 25,099 Other financial assets 11 Loans and receivables (at amortised cost) 520 Financial Liabilities Class Payables 15 Financial liabilities (at amortised cost) 27,557 Borrowings 18 Financial liabilities (at amortised cost) 622,071

The above table does not include statutory receivables and payables, prepayments and unearned income as these are not within the scope of AASB 7. Performance Financial

(b) Credit Risk Credit risk arises when there is the possibility of the Department’s debtors defaulting on their contractual obligations, resulting in a financial loss to the Department. The maximum exposure to credit risk is generally represented by the carrying amount of the financial assets (net of any allowance for impairment).

Credit risk arises from the financial assets of the Department, including cash and receivables. No collateral is held by the Department. The Department has not granted any financial guarantees.

31 Annual Report 2009-10 Transport NSW 111 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE NotesDEPARTMENT to and Forming OF TRANSPORT Part of the AND Financial INFRASTRUCTURE Statements Notes to andFor Formingthe year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

Cash Cash comprises cash on hand and bank balances within the NSW Treasury Banking System. As such the Department’s risk exposure in this area is insignificant. Interest is earned on daily bank balances at the monthly average NSW Treasury Corporation (TCorp) 11am unofficial cash rate, adjusted for a management fee to NSW Treasury.

Receivables – trade debtors All trade debtors are recognised as amounts receivable at balance date. Collectability of trade debtors is reviewed on an ongoing basis. Procedures as established in the Treasurer’s Directions are followed to recover outstanding amounts, including letters of demand. Debts, which are known to be uncollectable, are written off. An allowance for impairment is raised when there is objective evidence that the Department will not be able to collect all amounts due. This evidence includes past experience, and current and expected changes in economic conditions and debtor credit ratings. No interest is earned on trade debtors. Sales are made generally on 30 day terms.

The Department is not materially exposed to concentrations of credit risk to a single trade debtor or group of debtors. The Department’s debtors are mainly other NSW Government agencies and as such are not considered impaired

The following debtors which are reported under “sale of services” in the receivables category of the Statement of Financial Position, are past due but are not considered impaired.

Past due but Considered As at 30 June 2010 Total not impaired Impaired Overdue $’000 $’000 $’000 Less than 3 months 2 2 - Greater than 3 but less than 6 months - - - Greater than 6 months 138 138 - 140 140 -

(c) Liquidity Risk Liquidity risk is the risk that the Department will be unable to meet its payment obligations when they fall due. As a budget dependent Department, the Department’s primary source of cash inflows is the Consolidated Fund allocation to meet current liabilities and operating and capital commitments, including commitments to other transport agencies as set out in the budget papers approved by the NSW Parliament. The Department is prohibited without Treasury approval from making payments in excess of its approved allocation. As such the Department’s exposure to liquidity risk including payment default is insignificant based on current Treasury policies and practices.

The liabilities are recognised for amounts due to be paid in the future for goods or services received, whether or not invoiced. Amounts owing to suppliers (which are unsecured) are settled in accordance with the policy set out in Treasurer’s Direction 219.01. If trade terms are not specified, payment is made no later than the end of the

32 112 Transport NSW Annual Report 2009-10 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010 month following the month in which an invoice or a statement is received. Treasurer’s Direction 219.01 allows the Minister to award interest for late payment.

Accounting for deemed finance leases which are reported as borrowings is detailed in note 1(k) (vi) and note 18.

(d) Market risk Market risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of changes in market prices. The Department is not exposed to this class of risk because, as reported above, its main source of cash inflows is the Consolidated Fund allocations. The Department does not hold financial instruments for trading purposes and as such is not exposed to market or price risks.

(e) Interest Rate Risk Interest rate risk is the risk that the value of the financial instruments will fluctuate due to changes in market interest rates. The Department’s deemed finance leases (reported under borrowings) have fixed interest rates and the interest rate earned on its bank balances is determined by Treasury after taking into account the monthly average NSW Treasury Corporation (TCorp) 11am unofficial cash rate less a management fee.

The Department’s exposure to interest rate risk is not material. The exposure to interest rate risk is set out below. The interest rate band of +/- 1% was advised by Treasury.

Interest rate changes -1% 1% 2010 Carrying amount Profit Equity Profit Equity $’000 $’000 $’000 $’000 $’000 Financial Assets Cash 19,542 (1,193) (1,193) 1,193 1,193 Receivables 25,099 - - - - Other financial assets 520 - - - - Total 45,161 (1,193) (1,193) 1,193 1,193

Financial Liabilities Borrowings 622,071 - - - - Payable 27,557 - - - - Total 649,628 - - - -

The carrying amounts of the Departmental financial instruments as set out in the table below are deemed to be equivalent to their fair value. Performance Financial

Total carrying amount Non Interest- As per Statement of Weighted average Interest-bearing bearing Financial Position Effective Interest rate $’000 $’000 $’000 % Financial Assets Cash 19,542 - 19,542 3.2 Receivables - 25,099 25,099 - Other Financial Assets - 520 520 - Total 19,542 25,619 45,161

Financial Liabilities Borrowings 622,071 - 622,071 7.4 Payables - 27,557 27,557 - Total 622,071 27,557 649,628

33 Annual Report 2009-10 Transport NSW 113 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

28. Administrative Restructure

As per Note 1(a) the Department on 1 July 2009 took over the responsibilities and roles (including assets and liabilities) of the former Ministry of Transport (Ministry) which was abolished on the same date. This note reports the comparative information for the statement of comprehensive income of former Ministry of Transport and discloses the assets and liabilities transferred.

Statement of Comprehensive Income of the former Ministry of Transport for the year ended 30 June 2009:

$’000 Expenses excluding losses Operating expenses Employee related 38,747 Other operating expenses 54,044 Depreciation and amortisation 18,619 Grants and subsidies 3,234,224 Finance costs 26,148 Other expenses 909,812 Total Expenses excluding losses 4,281,594

Revenue Sale of services 8,229 Investment revenue 5,343 Retained taxes, fees and fines 2,150 Grants and contributions 60,969 Other revenue 3,384 Total Revenue 80,075

Net Cost of Services 4,201,519

Government Contributions Recurrent appropriation 4,164,615 Capital appropriation 1,595 Acceptance by the Crown Entity of employee benefits and other liabilities 3,249 Total Government Contributions 4,169,459

(DEFICIT)/SURPLUS FOR THE YEAR (32,060)

Other comprehensive income - Other comprehensive income for the year -

TOTAL COMPREHENSIVE INCOME FOR THE YEAR (32,060)

34 114 Transport NSW Annual Report 2009-10 DEPARTMENT OF TRANSPORT AND INFRASTRUCTURE DEPARTMENTNotes to and Forming OF TRANSPORT Part of theAND Financial INFRASTRUCTURE Statements Notes to andFor Forming the year Part ended of the 30 Financial June 2010 Statements For the year ended 30 June 2010

Assets and Liabilities transferred from former Ministry of Transport as at 1 July 2009

$’000 ASSETS Current Assets Cash and cash equivalents 27,537 Receivables 15,740 Other financial assets 126 Total Current Assets 43,403

Non-Current Assets Other financial assets 241 Property, plant and equipment (Note 12) Leasehold improvements 89 Plant and equipment 1,624 Finance leased assets 418,338 Total Property, plant and equipment 420,051

Intangible assets (Note 13) 10,612 Private Sector Provided Infrastructure (Note 14) 29,095 Total Non-Current Assets 459,999

Total Assets 503,402

LIABILITIES Current Liabilities Payables 22,978 Provisions 4,018 Other 6,293 Borrowings 19,543 Total Current Liabilities 52,832

Non-Current Liabilities Payables 45 Borrowings 398,794 Total Non-Current Liabilities 398,839

Total Liabilities 451,671

Performance Financial Net Assets transferred to Department of Transport and Infrastructure 51,731

35 Annual Report 2009-10 Transport NSW 115

DEPARTMENTDEPARTMENT OF TRANSPORTTRANSPORT AND AND INFRASTRUCTURE INFRASTRUCTURE NotesNotes to to andand Forming PartPart of of the the Financial Financial Statements Statements ForFor thethe year endedended 30 30 June June 2010 2010

29. After Balance Date Events

Following the passing of the Transport Administration Amendment Act 2010 the Department of Transport and Infrastructure changed its name to Transport NSW with effect from 1 July 2010. The Transport Administration Act constitutes the following Statutory Authorities and sets out the functions of those Authorities.

• Roads and Traffic Authority • Rail Corporation • State Transit Authority • Sydney Ferries • Transport Construction Authority (formerly Transport Infrastructure Development Corporation) • Country Rail Infrastructure Authority (formerly Rail Infrastructure Corporation) • Public Transport Ticketing Corporation and • Sydney Metro

The recent change to the legislation also gives Transport NSW, through the direction of the Director General, responsibility for a limited range of functions covering the planning, procurement, delivery and coordination of transport services and infrastructure in NSW. Consistent with the Director General’s power of direction it is considered that Transport NSW has control for the purposes of preparing consolidated accounts for those agencies and will do so for the financial year 2010-11.

END OF AUDITED FINANCIAL STATEMENTS

36 116 Transport NSW Annual Report 2009-10 2009-20102009-10 Append HIGHLIGHTSices Contents

Appendix 1: Management and Structure – including Executive Performance Statements..119 Appendix 2: Significant Committees – Interdepartmental, State or National 2009/2010...120 Appendix 3: Performance Statements...... 124 Appendix 4: Funds granted to Non-Government Community Organisations...... 128 Appendix 5: Legal changes...... 130 Appendix 6: Management and Activities ...... 131 Appendix 7: Research and Development...... 132 Appendix 8: Major Works in Progress...... 134 Appendix 9: Human Resources...... 134 Appendix 10: Consultants...... 136 Appendix 11: Equal Employment Opportunity...... 136 Appendix 12: Disability Plans...... 138 Appendix 13: Land Disposals...... 138 Appendix 14: Promotion...... 138 Appendix 15: Overseas Visits...... 139 Appendix 16: Consumer Response...... 140 Appendix 17: Guarantee of Service...... 141 Appendix 18: Payment of Accounts...... 141 Appendix 19: Time for Payments of Accounts...... 141 Appendix 20: Risk Management and Insurance Activities...... 142 Appendix 21: Disclosure of Controlled Entities...... 144 Appendix 22: Disclosure of Subsidiaries...... 144 Appendix 23: Multicultural Policies and Services Plan (formerly Ethnics Affairs Priorities Statement (EAPS))...... 144 Appendix 24: Occupational Health and Safety...... 145 Appendix 25: Major Assets ...... 146 Appendix 26: Amendment to Code of Conduct...... 146 Appendix 27: After Balance Date Events...... 146 Appendix 28: Annual Report Costs and Availability Details...... 147 Appendix 29: Freedom of Information (FOI)...... 147 Appendix 30: Implementation of Price Determinations...... 155 Appendix 31: Privacy Management Plan...... 156 Appendix 32: Acts Administered by the Minister for Transport...... 157 Appendix 33: Departures from Subordinate Legislation ...... 158 Appendix 34: Electronic Service Delivery ...... 158 Appendix 35: Credit Card Certification by Director General...... 159 Appendix 36: Response to Matters raised by Auditor General...... 159 Appendix 37: Exemptions...... 159 Appendix 38: Contracting and Market Testing Policy...... 159 Appendix 39: Country Passenger Transport Infrastructure Grants Scheme...... 160 Appendix 40: Heritage Management...... 164 Appendix 41: Agreements with the Community Relations Commission...... 164 Appendix 42: Waste Reduction...... 164 Appendix 43: Bus Regions Map...... 165

118 Transport NSW Annual Report 2009-10 Appendix 1: Management and Structure – including Executive Performance Statements

Names, offices and qualifications of principal officers as at 30 June 2010.

Name Position SES Level Qualifications Les Wielinga Director General 8 BE (Civil), Grad Dip Mgmt (Technology Management) Joanna Quilty Deputy Director General, 6 BA, BSW, Masters of Interdisciplinary Transport Policy & Planning Studies. Peter Scarlett Deputy Director General, 6 B Ec Cert Commerce (Accounting Transport Corporate Services Procedures) Louise Hicks Director Corporate Counsel 5 Bachelor of Law (Hons), Bachelor of and Legal Economics Bill Grant Director, Service 4 BA (Hons) Development and Network Improvement Rodd Staples Director, Centre for Transport 4 Bachelor of Engineering (Civil), Planning Masters of Finance (Business) A/Deputy Director General, Infrastructure Division Natalie Pelham Director, Transport Policy and 4 Bachelor of Science, Respiratory Reform Therapy Diploma, Registered Respiratory Therapy License, Clinical Excellence and Leadership, Master of Science and Society, PhD Pauline Ross Director, Strategic 3 Bachelor of Arts, Master of Arts and Coordination Bachelor of Laws

Numbers of Executive Positions at Each Level for the Current and Prior Reporting Periods.

SES Level 2007-08 2008-09 2009-10 1 0 0 2 1 1 1 3 3 2 2 4 4 4 3 5 0 0 1 6 2 2 2 7 1 1 0 8 0 0 1 Female Executive Officers 3 2 4 Appendices

Annual Report 2009-10 Transport NSW 119 Appendix 2: Significant Committees – Interdepartmental, State or National 2009/2010

Committee TNSW Representative Position Australian Transport Data Action Tim Raimond Director, Transport Data Centre Network Barangaroo Planning Reference Joanna Quilty Deputy Director General Group Bays Precinct Steering Committee Mohini Nair Director Centre for Transport Planning and Product Development Bus Priority Infrastructure Program Peter Scarlett Deputy Director General, Transport Project Control Group Services Group Stephen Fox Director Service and Capital Funding Brendan Bruce Director Transport Planning Matthew James Manager Bus Priority and Infrastructure Planning Chief Executive Counter Terrorism Les Wielinga Director General Coordinating Group Elizabeth Zealand Deputy Director General CEOs Forum on Economic Les Wielinga Director General Development Joanna Quilty Deputy Director General Clean Air Healthy Communities Joanna Quilty Deputy Director General (CAHC) Subcommittee to the NSW Environmental Trust Fund Climate Change Adaptation Senior Helen Fitzgerald Principal Policy Officer Officers Group Russell Noakes Rail Policy Climate Change, Emissions Helen Fitzgerald Principal Policy Officer Reductions Senior Officials Group Russell Noakes Rail Policy (Commonwealth) Climate Change, Emissions Helen Fitzgerald Principal Policy Officer Reductions Senior Officer Group Russell Noakes Rail Policy Climate Change, Economic Helen Fitzgerald Principal Policy Officer Analysis Senior Officer Group Russell Noakes Rail Policy Commonwealth Grain Freight Joanna Quilty Deputy Director General Review Commuter Car Park Project Jenny Dempsey Program Manager Commuter Car Control Group Parks Stephen Fox Director Transport Planning David Hartmann Director Service and Capital Funding Data Centre Strategy CIO Keith Gregory Chief Information Officer Workshops Fleet Management Strategy Les Wielinga Director General John Karaboulis Deputy Director General Peter Warrington Senior Manager, Strategic Planning and Analysis Greater Western Sydney Regional Peter Warrington Senior Manager, Strategic Manager’s Network and RMC Planning and Analysis (cluster) Green Square Coordination Group Juliet Grant Manager Transport Planning Hunter Rail Project Control Group Simon Hunter A/Director Freight and Ports Strategy Interagency Electric Vehicles Helen Fitzgerald Principal Policy Officer Taskforce Russell Noakes Rail Policy

120 Transport NSW Annual Report 2009-10 Committee TNSW Representative Position Interagency Standing Committee Joanna Quilty Deputy Director General on Disability Interagency Steering Committee Juliet Grant A/Senior Manager Public Transport for Planning Reform Lane Cove Tunnel Public Transport Matthew James Manager Bus Priority and Committee Infrastructure Planning Level Crossings Strategy Council Joanna Quilty Deputy Director General Natalie Pelham Director, Transport Policy and Reform Major Transport Review Project Les Wielinga Director General Control Group Metropolitan Plan Review: Helen Fitzgerald Principal Policy Officer Environment, Climate Change Russell Noakes Rail Policy and Natural Resources Technical Working Group MyZone Project Control Group Elizabeth Zealand (Chair) CEO, PTTC Joanna Quilty Deputy Director General Ryan Park Deputy Director General Peter Rowley CEO, STA Rob Mason CEO, RailCorp David Callahan CEO, Sydney Ferries Frances Asher MyZone Program Manager, PTTC Kate Foy Executive Director, PTTC National Aviation Working Group Rob Carnegie Senior Policy Officer National Rail Level Crossing Group Helen Fitzgerald Principal Policy Officer Rail Services (until January 2010) National Transport Modelling Frank Milthorpe Senior Manager Working Group Transport Modelling, Transport Data Centre Newcastle City Centre Renewal Juliet Grant A/Senior Manager Public Transport Steering Committee Desmond Mow Transport Planning Officer Northern Sydney Freight Corridor Simon Hunter A/Director Freight and Ports Steering Committee Strategy NSW Bike Plan Steering Juliet Grant Manager Transport Planning Committee NSW Government Chief Les Wielinga Director General Executives Committee (CEC) NSW Spatial Council Tim Raimond Director Transport Data Centre NSW Statistical Coordination Tim Raimond Director Transport Data Centre Forum NSW Statistical Senior Officers Tim Raimond Director Transport Data Centre Group Passenger Information Review Jody Connor Director Stakeholder and Group Community Management Pinch Points Project Control Group Matthew James Manager Bus Priority and Infrastructure Planning Port Botany Logistics Taskforce Les Wielinga Director General Simon Hunter A/Director, Freight and Ports Strategy Premier’s Council for Active Living Juliet Grant A/Senior Manager Public Transport PTTC Board Les Wielinga Director General Joanna Quilty Deputy Director General Elizabeth Zealand Deputy Director General Appendices PTTC Interagency Steering Group Joanna Quilty Deputy Director General PTTC Senior Reference Group Joanna Quilty Deputy Director General

Annual Report 2009-10 Transport NSW 121 Committee TNSW Representative Position Redfern-Waterloo Human Services Caroline Mason Director Local and Community Plan – Implementation Senior Transport Officers Working Group (ISOG) Redfern-Waterloo Transport Mark Brimfield Senior Project and Liaison Officer Working Group Phil Drew Senior Project and Liaison Officer Mary Kerr Metropolitan Transport Coordinator Rollingstock PPP Project Review Peter Scarlett Deputy Director General, Transport Group Corporate Services SCOT - Transport Security Working Greg Nott Manager Security and Emergency Group Management South West Rail Link Project Gail Connolly Director Centre for Transport Control Group Planning and Product Terry Lee-Williams Senior Manager Public Transport Standing Committee on Transport Les Wielinga Director General (SCOT) Standing Committee on Transport Dimi Rigas A/Principal Policy Officer, National (SCOT) Standing Sub Committee – Policy Network Performance Standing Committee on Transport Dimi Rigas A/Principal Policy Officer, National (SCOT) Standing Sub Committee – Policy Productivity and Efficiency Standing Committee on Transport Dimi Rigas A/Principal Policy Officer, National (SCOT) Standing Sub Committee – Policy Environment Standing Committee on Transport Joanna Quilty Deputy Director General (SCOT) Standing Sub Committee – Safety State Aviation Capacity Steering Les Wielinga Director General Committee State Emergency Management Greg Nott Manager Security and Emergency Committee Management Strategic Coordination Group Les Wielinga Director General Joanna Quilty Deputy Director General Peter Scarlett Deputy Director General Ryan Park Deputy Director General John Karaboulis Deputy Director General Elizabeth Zealand Deputy Director General Suicide Prevention Strategy – Helen Fitzgerald Principal Policy Officer Infrastructure Working Group Russell Noakes Rail Policy Sydney Ferries Services Working Andrew Mogg Manager Policy, Ferry Reform Group Group Sydney Liquor Taskforce Joanna Quilty Deputy Director General Transport CEOs Cluster Group Les Wielinga Director General Transport CEOs Security Les Wielinga Director General Committee Transport Regulators Executive Les Wielinga Director General Committee Craig Dunn Director Transport Operations Victoria Road Upgrade Matthew James Manager Bus Priority and Infrastructure Planning

122 Transport NSW Annual Report 2009-10 Significant Committees – Agency

Executive Les Wielinga, Joanna Quilty, Peter Scarlett, Ryan Park, Elizabeth Zealand, John Karaboulis (commencing November 2009), Louise Hicks (commencing March 2010) NSW Transport and Infrastructure Audit and Risk Committee 1 July to 8 December 2009 Peter Scarlett, Joanna Quilty, Bill Grant, Craig Dunn 8 December 2009 – 30 June 2010 Joanna Quilty Bus Operations Committee Craig Dunn, Barry O’Neill, Ross Elson, David Tooze, Brian Solomon, Arthur Rogers Bus Driver Safety Committee Craig Dunn, Barry O’Neill, Ross Elson, David Tooze, Brian Solomon, Arthur Rogers, Greg Nott Wheelchair Accessible Taxis David Tooze Committee Information Management and Bill Dupesovski, Craig Dunn, Keith Gregory, Peter Scarlett, Technology Steering Committee Reno Lucarini, Tim Raimond, Bill Grant OHS Committee Craig Dunn, Tammy Umasaran, David Pond, David Finlay, Sharon Martin, Michael Cashman, Chuck Hamilton, Glenn Sheedy, Ahmed Youssef, Robert Williams, Ross Elson, Kevin Robinson, Patricia Anderson Staff Development Committee Pauline Ross, Peter Scarlett, Bill Grant, Reno Lucarini, Craig Dunn, Michael Cashman

Significant Committees Ceased

Committee Representative Function Freight and Logistics Council of NSW Rosemary Donley To provide advice on freight and (FALCONSW) –amalgamation of the Air Robert Carnegie logistics issues. and Sea Freight Councils Rural and Regional Bus Reform Joanna Quilty For the reform of bus services in rural Taskforce Deborah Sutton and regional NSW. CBD Metro Stations Working Group Terry Lee-Williams To implement CBD Metro Stations. Matthew James North West Metro Steering Committee Les Wielinga To provide advice on the North West Gail Connolly Metro project. Sydney CBD Bus Strategy – Brendan Bruce To progress the implementation of Implementation Working Group Matthew James Sydney CBD Bus Strategy. West Metro/M5 Steering Committee Les Wielinga To provide advice on the West Metro/ Gail Connolly M5 projects. Ferry Reform Steering Committee Les Wielinga To provide advice on Ferry Reform Joanna Quilty issues. Bill Grant Simon Carroll Andrew Mogg Matt Hunter Metropolitan Rail Expansion Joanna Quilty To provide advice on the Metropolitan Programme Steering Committee Rail Expansion Program Appendices

Annual Report 2009-10 Transport NSW 123 Appendix 3: Performance Statements

Performance Statements – Substantive Senior Executive Service staff, Level 5 and above as at 30 June 2010 Name: Les Wielinga Title: Director General Remuneration Package: $478,800 per annum Level: SES Level 8

The Minister has expressed satisfaction „„Commencing planning processes for with the performance of Mr Wielinga in the key projects identified in theMetropolitan reporting period to 30 June 2010. Transport Plan including a new express Mr Wielinga met the requirements of his rail service for Western Sydney, the Performance Agreement for 2009-10. A Barangaroo Pedestrian Link and the key deliverable was the development of Sydney Light Rail Extension. governance and organisational arrangements „„Overseeing the roll-out of 300 brand new across the transport portfolio for greater buses across Greater Sydney, the Illawarra, planning and project implementation activities, the Central Coast and the Hunter. These supported by a centralisation of a range of additional buses resulted in an increase in functions critical to the implementation of the services and have boosted the number of Metropolitan Transport Plan: Connecting the people travelling on public transport. City of Cities. In 2009-10, Mr Wielinga’s significant „„Implementing a new licensing regime for achievements included: taxis in metropolitan Sydney which will ensure that growth in the Sydney taxi fleet „„Successfully establishing an integrated keeps pace with growth in passenger transport organisation to deliver an effective demand in services and encourage a transport system that maximises benefits sustainable, viable taxi industry. for the community and the economy. The organisation brings together the delivery „„Successful implementation of MyZone, a of transport services, policy, planning, simpler and easier to use fare structure coordination, information and engagement which reduced the number of fare bands with the community as well as the across the public transport system: train development and maintenance of transport fare bands on the CityRail network were networks, infrastructure and assets. reduced from more than 20 to 5; all government ferry services’ fare bands „„Leading the portfolio-wide focus on were reduced from 5 to 2, and bus fare performance and service delivery to meet sections on all government and private the NSW State Plan transport priorities bus services in the metropolitan and outer and targets. This has resulted in targets metropolitan areas were reduced from 5 being consistently met for increasing to 3. MyZone is a much more integrated the share of commuter trips on reliable ticket system and included the launch of public transport system, improving the a weekly travel cap, multi modal tickets efficiency of the road network, the quality and a range of tickets that can be used of road infrastructure, road safety and the on government or private buses. development of strategies for increasing the walking and cycling mode share.

124 Transport NSW Annual Report 2009-10 Name: Peter Scarlett Title: Deputy Director General, Transport Corporate Services Remuneration Package: $300,776 per annum Level: SES Level 6

The Director General has expressed „„Developing an integrated transport budget satisfaction with the performance of Mr approach to support future delivery of Scarlett in the reporting period up to 30 June transport priorities and targets as outlined 2010. in the NSW State Plan and the Metropolitan Mr Scarlett met the requirements of his Transport Plan. Performance Agreement for 2009-10, „„Managing the financial aspects of delivering strategic oversight, coordination Government and Industry transport and management of the finances of the service providers to support continued transport portfolio. delivery of services. In 2009-10, Mr Scarlett’s significant achievements included: „„Overseeing the delivery of critical day-to- day corporate and information technology „„Meeting all statutory, budgeting and support functions to the organisation and reporting requirements and ensuring to other areas of the transport portfolio. compliance with applicable Accounting Standards.

„„Providing leadership and strategic level direction across the portfolio through coordination of forward estimates, allocation of infrastructure funding and financial management of major service and funding. Appendices

Annual Report 2009-10 Transport NSW 125 Name: Joanna Quilty Title: Deputy Director General, Transport Policy and Planning Remuneration Package: $267,651 per annum Level: SES Level 6

The Director General has expressed „„Overseeing the delivery of the $7 million satisfaction with the performance of Ms Level Crossing Improvement Program and Joanna Quilty in the reporting period to 30 the Commonwealth Government’s $42.77 June 2010. million Boom Gates for Rail Crossings Ms Quilty met the requirements of her Program. Performance Agreement for 2009-10, „„Publishing updated statistics on delivering policy and planning objectives for household travel and forecasts on truck transport services to support Government and light commercial vehicles, population, objectives for delivery of an integrated workforce and employment to support transport system. evidence-based transport planning. In 2009-10 Ms Quilty’s significant achievements included: „„Developing for Cabinet consideration options for improved taxi licensing „„Establishing the Transport & Logistics arrangements which has resulted in Workforce Advisory Group (TLWAG) legislative change and an annual release following agreement at the Australian and tender process for metropolitan Transport Council. The TLWAG aims to licenses. improve access to appropriate transport and logistics industry education and „„Progressing development of the training, workforce planning, recruitment Memorandum of Understanding to and retention practices and promote revitalise Sydney’s CBD with the Council collaboration in partnership with industry of the City of Sydney. and unions. „„Developing for Cabinet consideration „„Preparing the NSW Government options for simplifying and ensuring preliminary response to the more equitable fares, resulting in the Commonwealth Government’s Review of introduction of MyZone. the NSW Grain Network. Key actions within „„Commencing preparation of an integrated the response include the establishment of Transport and Land Use Plan as well a Grain Industry Forum, stabilisation of as model plans and Regional Transport the existing grain line network and review Strategies which will establish the strategic of access charges on the grain network. direction and provide a framework for achieving State Plan Targets and the initiatives identified in the Metropolitan Transport Plan.

126 Transport NSW Annual Report 2009-10 Name: Louise Hicks Title: General Counsel/Director Legal Services Remuneration Package: $258,725 per annum Level: SES Level 5

Ms Hicks acted in the role of General Counsel from March 2010 to date. The Director General has expressed satisfaction with the performance of Ms Hicks during her period of employment in 2009-10. Ms Hicks met the requirements of her Performance Agreement for 2009-10, with a key requirement being the establishment of a new Legal Services branch to support the activities of an integrated planning and coordination entity. In 2009-10 Ms Hicks’ significant achievements included:

„„Facilitating passage of the legislation to establish an integrated transport entity consistent with NSW Government objectives.

„„Providing quality and timely legal advice to support the ongoing corporate and operational needs of Transport NSW.

„„Providing legal advice and services in relation to major projects including taxi reform, light rail, bus layovers and MyZone. Appendices

Annual Report 2009-10 Transport NSW 127 Appendix 4: Funds granted to Non-Government Community Organisations

Community Organisations Home and Community Grand Total Community Transport Care Funds Programme $ $ Funds $ Accessible Bridge Svs Inc - Regional Coordination 295,652 295,652 Albury Community Transport (Kalianna Enterprises) 513,273 24,279 537,552 Auburn Community Transport (Baptist Community Services) 265,740 66,501 332,241 Awabakal Newcastle Aboriginal Co-op Ltd 185,238 185,238 Bankstown Community Transport Inc 821,173 821,173 Bathurst Community Transport Group Inc 308,999 72,038 381,037 Batlow Community Transport Service Inc 80,589 12,629 93,218 Bega Valley Community Transport Service Inc 287,384 22,075 309,459 Blacktown Community Transport Inc 938,689 50,240 988,929 Bland Community Transport 98,251 98,251 Blind and Vision Impaired Support Group 8,516 8,516 Blue Mountains Aboriginal Community Transport 58,566 58,566 Broken Hill Community Transport 92,424 20,326 112,750 Bungree Aboriginal Association Inc 120,210 120,210 CareWays Community Inc 502,801 34,541 537,342 CareWest Inc (formerly Orange Community Resource) 237,340 237,340 Cessnock Community Transport Inc 257,059 158,886 415,945 Clarence Community Transport Inc 921,699 87,366 1,009,065 Coalfields Neighbourcare Inc 184,372 184,372 Coastwide Community Transport Ltd 1,345,341 36,313 1,381,654 Coffs Harbour Bellingen & Nambucca Community Transport 1,044,965 139,996 1,184,961 Community Wheels Inc 911,703 121,801 1,033,504 Cowra Information & Neighbourhood Centre 95,308 42,492 137,800 Disabled Alternative Road Travel Services 324,697 324,697 Dubbo Community Services & Information Services Inc 367,215 11,725 378,940 Dungog & District Neighbourcare Inc 159,574 9,015 168,589 Gandangara Local Aboriginal Land Council 723,530 723,530 GREAT Community Transport Inc 1,134,680 70,704 1,205,384 Greater Inner West Community Transport Inc 889,238 889,238 Guriwal Aboriginal Corporation 69,663 69,663 Gwydir HACC Services Inc 170,074 18,466 188,540 Harden Community Transport (Murrumburrah-Harden) 42,077 3,094 45,171 Hastings Macleay Community Transport Service Inc 1,057,725 13,081 1,070,806 Holdsworth Street Community Care Inc 282,466 282,466 Hornsby Ku-Ring-Gai Community Aged/Disabled Transport 657,059 657,059 Inner West Community Transport Inc (+Ashfield) 829,865 829,865 Intereach Inc NSW 488,513 59,877 548,390 Lake Cargelligo & District Care For The Aged Assoc 104,421 7,486 111,907 Lane Cove Meeting House Association Inc 54,490 54,490

128 Transport NSW Annual Report 2009-10 Community Organisations Home and Community Grand Total Community Transport Care Funds Programme $ $ Funds $ Leichhardt Community Transport Group Inc 584,824 65,336 650,160 Lithgow Community Transport (Translinc) Inc 210,362 32,591 242,953 Liverpool District Combined Senior Citizens program 28,150 28,150 Lockhart & Districts Community Services Inc 67,349 12,052 79,401 Lower North Shore Community Transport Inc 561,758 35,867 597,625 Maitland Community Transport & Neighbour Aid Inc 577,667 67,122 644,789 Manly-Warringah Pittwater Community Transport Inc 626,676 39,419 666,095 Manning Valley & Area Community Transport Group Inc 972,033 123,059 1,095,092 Mercy Community Services 981,014 85,606 1,066,620 Namoi Community Transport 138,855 138,855 Newcastle Community Transport Group Inc 702,850 702,850 North East Tablelands Community Transport 238,908 238,908 North Western Slopes CT (Inverell HACC Services Inc) 177,117 7,339 184,456 Northern Illawarra Neighbour Aid Inc (NINA) 67,338 13,868 81,206 Northern Rivers Community Transport Inc 1,136,362 78,384 1,214,746 Oxley Community Transport Service Inc 369,606 100,887 470,493 Parkes & District Information And Neighbourhood Centre 191,000 46,102 237,102 Peak Hill Community Bus Committee Inc 23,164 23,164 Port Stephens Community Transport 470,775 89,638 560,413 Randwick-Waverley Community Transport Group Inc 952,904 952,904 Ryde-Hunters Hill Community Transport Association 517,387 517,387 Rylstone District Care and Transport 70,265 70,265 Scotland Island Residents Association Incorporated 15,526 15,526 Shoalhaven Community Transport Service Inc 756,940 167,080 924,020 Singleton HACC Services Inc 264,175 264,175 South East Neighbourhood Centre 276,485 276,485 South Sydney Community Transport Inc 877,631 71,098 948,729 South West Community Transport Inc 2,185,104 21,236 2,206,339 Southern Highlands Community Transport Inc 733,573 77,771 811,344 St George Community Transport Project Inc 1,032,946 41,764 1,074,710 Sutherland Shire Community Transport Inc 960,046 31,038 991,084 TransCare Hunter Limited 364,651 132,094 496,745 Tweed Byron Ballina Community Transport Project Inc 1,233,506 74,752 1,308,258 Upper Clarence Valley Health And Welfare Council 7,617 7,617 Wagga Wagga Community Services (Baptist Community) 225,210 225,210 Warren Community Transport Community Transport War 65,828 65,828 Weddin Community Services Inc 91,953 12,248 104,201 Wee Waa and District Home & community Care Assoc. 46,814 46,814 Western Region Community Transport Forum Inc 20,678 20,678 Western Sydney Community Forum 157,191 157,191 Wyong Community Transport (Community Transport Centre) 1,207,757 28,820 1,236,577

Young Community Transport Service Inc 126,903 15,151 142,054 Appendices TOTAL GRANTS TO NON GOVERNMENT COMMUNITY ORGANISATIONS 36,991,280 2,809,452 39,800,731

Annual Report 2009-10 Transport NSW 129 Appendix 5: Legal changes

1. Substantive changes to Legislation administered by Transport NSW in 2009-10.

Acts Passenger Transport Amendment (Taxi Licensing) Act 2009 (commenced 14 December 2009) Reform to taxi licensing regulation including the introduction of annual taxi licences, clarification of the status of pre 1990 and ‘nexus’ licences and provided a regime for determining the number and fee for annual taxi licences.

Regulations Rail Safety (Offences) Amendment Regulation 2009 (commenced 31 July 2009) Amendment of offences relating to graffiti and vandalism consequential upon commencement of Graffiti Control Act 2008. Rail Safety (General) Amendment (Exemption) Regulation 2009 (commenced 18 September 2009) Prescribing matters relating to the exemption of former Rail Infrastructure Corporation from accreditation requirements of Rail Safety legislation. Landmark reforms to the Transport Administration Act 1988, dealing with the establishment of Transport NSW were enacted during the reporting period and commenced in the 2010-11 reporting period.

2. Judicial decisions There have been no significant judicial decisions during the reporting period.

130 Transport NSW Annual Report 2009-10 Appendix 6: Management and Activities

Internal and External Performance The Committee also monitored management’s Reviews response to the NSW Audit Office’s reports: The Transport NSW Audit and Risk Committee „„Connecting with Public Transport directed an ongoing program of internal audits. In 2009-10, the Committee had oversight of an „„Improving the Performance of Metropolitan internal audit on the adequacy, effectiveness Bus Services and consistency of medical guidelines applied The Audit and Risk Committee was to the area of public passenger transport bus reconstitued during the year consistent services. The internal audit objectives were with the significant changes to the role achieved in accordance with the approved of Transport NSW. The Committee also internal audit plans. The internal audit ensured that Transport NSW complied with assessed the adequacy and effectiveness the requirements of Treasury Circular 09/08 of existing processes, identified weaknesses Internal Audit and Risk Management Policy and recommended how the risks can be and Treasury Policy and Guidelines Paper 09-5 treated or better controlled. An emphasis Internal Audit and Risk Management Policy. was placed on identifying opportunities for These requirements may be summarised as: improvements to assist staff effectively carry out their responsibilities. Implementation plans „„An internal audit function has been were developed based on the improvement established and maintained. recommendations arising from each audit. „„An audit and risk committee has been Management reports on progress plans are established. monitored by the Audit and Risk Committee until all actions are completed. „„The audit and risk committee has an During the year the Committee monitored independent chair and a majority of management’s response to internal audits of: independent members. The audit and risk committee has at least three members, „„Pre-tender arrangements concerning the and no more than five members. e-system for the taxi transport subsidy scheme. „„The audit and risk committee has a charter consistent with the content of the ‘model „„Policy and procedures for occupational charter’. health and safety. „„An enterprise risk management process „„Adequacy, effectiveness and consistency that is appropriate to the department has of medical guidelines applied to the been established and maintained. The area of public passenger transport bus enterprise risk management process is services. consistent with the current Australian Standards on risk management.

„„The operation of the internal audit function is consistent with the International Standards for the Professional Practice of Internal Audit and other requirements. Appendices

Annual Report 2009-10 Transport NSW 131 Management Improvement Plan The Strategic Management Calendar guided the main planning, budgeting and reporting processes over 2009-10 for Transport NSW. TNSW has an Information Management and Technology Steering Committee in place to ensure the cost effective application and management of information communication and technology systems and resources. The Committee meets bi-monthly and is comprised of members of the Executive, the Chief Information Officer and other senior officers of TNSW. In 2008-09, the then Ministry achieved certification to AS/NZS ISO/ IEC 27001 Information technology - security techniques - Information security management systems (ISO 27001). Risk assessment and management is a key component of this certification.

Appendix 7: Research and Development

Listed below is a summary of completed „„Metro Network Travel Model (MNTM): research, as well as continuing research and TDC took over the management of this development activities undertaken by the model which implements an enhanced Transport NSW Transport Data Centre (TDC) mode-choice model for modelling rail and to 30 June 2010. metro projects.

Primary Research „„Sydney Land-use Model: Key inputs to travel forecasts are small area forecasts „„Household Travel Survey: a continuous of where people will live and work in the survey that provides comprehensive future. TDC has implemented the new information on the travel patterns of improved model to produce small area residents of Sydney, Newcastle and population and employment forecasts Illawarra which is used to inform transport which reflect the Metropolitan Strategy planning and policy, and monitor NSW and Metropolitan Development program, State Plan targets for public transport and produce estimates for every one mode share. of TDC’s 2,700 travel zones across the „„Technical review of the sample design and Greater Metropolitan Area. estimation methodology of the Household „„Freight Movement Model: TDC has Travel Survey. implemented an improved model to produce estimates of current and future Model Development year road freight movements between all „„Strategic Travel Model (STM): TDC has travel zones in the Greater Metropolitan engaged RAND Europe to re-estimate Area. The model provides estimates the behavioural models in the STM using of truck and light commercial vehicle the latest information from the Household movements by time of day. Travel Survey. TDC has also enhanced the STM validation processes.

132 Transport NSW Annual Report 2009-10 Other Research „„TDC collaborated with the Centre for Listed below is a summary of completed Physical Activity and Health (CPAH) at the research, as well as continuing research and University of Sydney on a study that used development activities undertaken by the HTS data to examine trends in walking Centre for Transport Planning Product and and cycling in Sydney. Development (CTPPD) to 30 June 2010. Research and Development activities „„University of Sydney – research into have lead to the production of a range of existing travel publications and statistical products: CTPPD in partnership with the University of „„2008-09 Household Travel Survey Sydney’s Institute of Transport and Logistics Summary Report, 2010 Release Studies conducted research into the existing travel associated with the University of „„Employment Forecast Summary – Base Sydney’s operations. Year 2006 Forecasts to 2036 Travel data was sourced from the bus and „„Population Forecast Summary – Base train operators (STA, RailCorp) and analysed Year 2006 Forecasts to 2036 with the aim of understanding the impact of the University generated travel on the public „„Freight Forecast Summary – Base Year transport services at peak hours. The study’s 2006 Forecasts to 2036 aim was to contribute to the understanding and „„2006 Journey to Work Atlas Maps improvement of public transport in Sydney.

„„2007 Household Travel Survey Key Indicators by area

„„2007 Household Travel Survey Summary Report - 2009 Release Australian Transport Research Forum (ATRF) Conference Papers:

„„The Vehicle Kilometres Travelled (VKT) by Private Car: A Spatial Analysis Using Geographically Weighted Regression

„„Traffic Counts for Strategic Transport Model Validation: What Counts?

„„Making a Molehill Out of a Mountain – Spreading the Morning Peak with Flexible Working Hours

„„Household and Workplace Mobility: Implications for Travel

„„Evaluation of Bus Operations by Microsimulation in a Sydney CBD Corridor

„„A Load of Garbage! – A Study to Understand Movements of Waste Materials in an Urban Area Appendices

Annual Report 2009-10 Transport NSW 133 Appendix 8: Major Works in Progress

Information and Communications Technology Projects The Department’s business improvement program has continued to deliver both internal and industry/public-facing applications including enhanced bus contract payment systems, data systems for the RTA Public Transport Information and Priority System (PTIPS) and transport service delivery performance monitors and reporting.

Capital Works Other capital projects in progress include the works on the Light Rail extension and the Barangaroo Pedestrian Tunnel.

Appendix 9: Human Resources

During the reporting period the activities and focus of the Department in the Human Resources arena have focused on the development of transitional arrangements and preparation for the formation of the new “Super Department” Transport New South Wales. This activity follows the Government’s announcement introducing thirteen (13) “Super Departments” across the Sector. Whilst these activities have been key to the direction of Transport NSW maintenance of key Human Resource Services to the agency have been maintained for 327 staff. The following is a summary staffing population table representing staff by employment category.

134 Transport NSW Annual Report 2009-10 Percent of Total Staff by Level

Subgroup as Percent Subgroup as Estimated Percent of Total Staff at of Total Staff at each each Level Level

TOTAL STAFF

LEVEL (Number) Respondents Men Women & People Aboriginal Islanders Strait Torres Racial, from People Ethno-Religious Ethnic, Groups Minority Whose People Language First as a Child Spoken not English was with a People Disability with a People Disability Requiring Work-related Adjustment < $38,144 1 100% 100% 100.0% 100% $38,144 - $50,099 $50,100 - $56,008 10 70% 20% 80% 43% 29% 14% $56,009 - $70,873 61 75% 20% 80% 2.2% 26% 24% 7% 2.2% $70,874 - $91,652 95 56% 43% 57% 21% 25% 4% 1.9% $91,653 - $114,566 69 78% 51% 49% 33% 35% 6% 3.7% > $114,566 (non SES) 83 71% 71% 29% 1.7% 17% 15% 3% > $114,566 (SES) 8 38% 38% 63% TOTAL 327 68% 46% 54% 1.1% 24% 24% 5% 1.7% 0.9% to 20.7% to 20.5% to 3.4% to 1.2% to Estimate Range (95% confidence level) 1.8% 27.0% 27.0% 6.4% 2.7%

Following the Statutory and Other Officers As mentioned in the last reporting period Remuneration Tribunal determination SES work had commenced on the development Officers in Transport NSW with effect from of a number of key employment related 1 October 2009, an assessment of each of Policies. During the period these Policies the SES Officer’s performance during the were progressed to finalisation, following review period was undertaken. The review which consultation, through the formal Joint included consideration of the Officer’s Consultation Committee, occurred resulting individual performance agreement and their the introduction of a new Code of Conduct, contribution to achieving the organisations Conflict of Interest, Sick Leave, Purchased goals and objectives. Following this review and Leave and Anti Bullying and Harassment assessment process each of the Officers was Policies together with Sick Leave and awarded the allowable 2.5 per cent increase Grievance Management Guidelines. The as provided in the Statutory and Other Officers Policies were announced to staff by the Remunerations Tribunal determination. Director General and are readily available Staff of Transport NSW employed under to staff on the agencies intranet. Further, the provisions of the Crown Employee’s Managers and supervisors were provided (Conditions of Employment) Award were with training in grievance management. granted a 4 per cent increase in remuneration effective from 9 July 2009 as provided in the Crown Employee’s (Salaries) Award 2008. The increase of 4 per cent comprised a centrally funded component of 2.5 per cent and savings derived at Agency level comprising 1.5 per cent. Appendices

Annual Report 2009-10 Transport NSW 135 Appendix 10: Consultants

Consultants over $50,000

Name of Consultant Purpose $’000 Booz & Company (Aust) Pty Ltd Metropolitan Transport Plan 283 Glenn Smith Management Services Establishing Business Services Group in TNSW 156 SAHA International Limited NSW Freight Strategy 149 AECOM Australia Pty Ltd Newcastle City Centre Renewal TMAP 143 AECOM Australia Pty Ltd Gosford TMAP 133 SGS Economics and Planning Pty Ltd Metropolitan Transport Plan 133 Rand Europe Cambridge Sydney Strategic Travel Model 130 Price Waterhouse Coopers Analysis for release of new Taxi Licenses 75 Ernst & Young Financial Due Diligence 61 Parsons Brinckerhoff Blueprint Bus Strategy Development 56 Establishing Bureau of Transport Statistics and ABS implementation of a new website for Bureau of Transport 55 Statistics Consultants under $50,000 42 Engagements 854 Total 2,228

Appendix 11: Equal Employment Opportunity

Trends in the Representation of EEO Groups

% of Total Staff Benchmark EEO Group or Target 2007 2008 2009 2010 Women 50% 51% 53% 54% 54% Aboriginal people and Torres Strait Islanders 2.6% - 0.7% 1.2% 1.1% People whose first language was not English 19% 7% 9% 17% 24% People with a disability 12% 7% 6% 5% 5% People with a disability requiring work-related adjustment 7% 2.3% 1.7% 2.2% 1.7%

B. Trends in the Distribution of EEO Groups

Distribution Index Benchmark EEO Group or Target 2007 2008 2009 2010 Women 100 82 88 87 86 Aboriginal people and Torres Strait Islanders 100 - - - - People whose first language was not English 100 101 97 97 97 People with a disability 100 99 102 - - People with a disability requiring work-related adjustment 100 - - - -

136 Transport NSW Annual Report 2009-10 Following on from the resurvey of staff, on EEO Recruitment related data, and the updating of the data Transport NSW continues to recruit for gathered through the resurvey as reported in employment of permanent staff on the basis the last period, records have been maintained of and in adherence to the principles of merit in relation to new staff joining the agency selection. This is undertaken in accordance since the resurvey date. Whilst completion with the requirements of the Public Sector of the data form is not compulsory, staff are Employment and Management Act 2002 and informed of the reasoning and value that can in accordance with directives as issued from be gained from supply of the data. time to time from the Department of Premier and Cabinet.

Trainee Position Policies and Procedures As earlier mentioned and building on work Development Opportunities commenced in the last reporting period a In moving forward to the agency’s new number of employment related policies were organisational structure a number of developed and implemented in the current development and promotional opportunities reporting period following agreement from have been made available to staff. Whilst at this the Unions through the Joint Consultative stage the opportunities have largely been of a Committee. The Policies were announced to temporary nature, the opportunities continue staff by the Director General, as an indicator to be offered as widely as possible through of significance and importance of the Policies the circulation of “expressions of interest.” and included: The arena for circulation of “expressions of interest” for these opportunities has been „„Code of Conduct expanded to include staff in agencies from within the wider Transport portfolio. Selection „„Conflict of Interest of applicants responding to the “expressions „„Purchased Leave of interest’ is undertaken in adherence to the principles of merit. „„Sick Leave

Financial Assistance and Study Time „„Management of Sick Leave Transport NSW continues to provide staff with „„Anti Bullying and Harassment free access to financial assistance for undertaking workplace independent studies that have a relevance to their employment and or career. Applications „„Grievance Procedures for financial assistance are made to the Senior staff of the organisation were provided agency’s Staff Development and Training with access to workshops in grievance Committee. The Committee comprises management. The workshops were facilitated key senior staff members with an informed by a representative of the Anti Discrimination appreciation of the agency’s operations, Board. The workshops focused on the goals, objectives and future directions. Further management of a grievance and the to this, staff are provided with access to study identification of unacceptable behaviours and time as provided under the Crown Employee’s the sharing of strategies in how to effectively (Conditions of Employment) Award 2009. manage the grievance and positively influence unacceptable or inappropriate behaviours. Feedback on the workshops from staff was positive with suggestions being offered and where appropriate accepted for the modification and enhancement of the draft grievance policy. Appendices

Annual Report 2009-10 Transport NSW 137 Appendix 12: Disability Plans

Under the Commonwealth Disability Transport NSW represents NSW on two Discrimination Act 1992, Transport NSW Commonwealth forums: has statutory responsibility for coordinating „„The Accessible Public Transport National disability action plans in the NSW transport Advisory Committee which is made up portfolio. Transport NSW updates the NSW of government, industry and disability Accessible Transport Action Plan on an stakeholders. ongoing basis to provide guidelines on: „„The Accessible Public Transport „„The responsibilities of transport agencies. Jurisdictional Committee which is made „„The guiding principles towards integrating up of government stakeholders. accessible transport services.

„„Progress to date and future strategies for the provision of accessible transport services.

Appendix 13: Land Disposals

There were no land disposals during the reporting period.

Appendix 14: Promotion

Brochures/Flyers „„Premier Illawarra Network Survey „„TNSW Bike Plan Parramatta DL „„Dions Network Survey „„TNSW Bike Plan Liverpool DL „„Outer Metropolitan Region 1 Proposal „„TNSW Bike Flyer General DL Brochure Rover OCT 09 „„TNSW Bike Plan Penrith DL „„Outer Metropolitan Region 2 Proposal „„TNSW Bike Plan Western Sydney DL Brochure Hunter Valley Buses OCT 09 „„Bike Plan Facts Sheet „„Outer Metropolitan Region 3 Proposal Brochure Port Stephens Coaches OCT 09 „„TNSW 2010 Concession Card A5-Brochure A4-Poster „„Outer Metropolitan Region 4 Proposal Brochure Hunter Valley Buses OCT 09 „„TNSW Central Coast Fare Reform Brochure A4 „„Outer Metropolitan Region 6 Proposal „„TNSW Fare Reform Newcastle Brochure A4 Brochure Busways OCT 09 „„Metropolitan Transport Plan brochures „„Outer Metropolitan Region 7 Proposal „„TNSW Fare Reform Metro Brochure A4 Brochure Red Bus OCT09 „„TNSW Taxi Subsidy Scheme Leaflet A5 Trifold „„Busways Central Coast Review Document „„TNSW Coach Layover Flyer „„TNSW Fare Reform Brochure „„Family Funday Sunday Flyer „„Hunter Valley Proposal „„Outer Metropolitan Region Survey Form „„Fare Reform Price A4 sheet

138 Transport NSW Annual Report 2009-10 Appendix 15: Overseas Visits

Officer Name Date Destination Purpose Peter Hidas September - October 2009 Auckland To attend Australasian Transport Research Forum Lita Mendigorin September - October 2009 Auckland To attend Australasian Transport Research Forum Kerry Shaz September - October 2009 Auckland To attend Australasian Transport Research Forum Michael Tanner September - October 2009 Auckland To attend Australasian Transport Research Forum Julieta Legaspi March 2010 Manila To attend Public-Private Partnership 2010 Conference Appendices

Annual Report 2009-10 Transport NSW 139 Appendix 16: Consumer Response

Transport Info 131500 – Initiatives in The Transport Info 131500 mobile phone 2009-10 internet service enables passengers to access timetable and service information direct from Reliable and accurate transport information their mobile phones. There were 105,464 makes public transport more attractive to the visitors to the mobile site. This represents a public and supports increases in patronage. 62 per cent increase compared to the same This year, Transport Info 131500 continued period last year. to be the major source of transport related Call centre operators handled 2,429,455 information in NSW. transport information calls from customers. There were 14.8 million contacts made to the Over 28 per cent of the calls (696,766) Transport Info 131500 call centre and internet received through the call centre were resolved services, including all call types, emails and using the Interactive Voice Response system website visits. – representing a 2.4 per cent increase on There were 12,247,720 visitors to the 131500. 2008-09. com.au website with an average of 1,020,643 visitors a month. Service use peaked in April with over 1,179,177 visitors to the site.

Feedback Category During 2009-10 the feedback issues were in the following main categories.

Rate of Volume of Incidents Transport Info 131500 Call Cases Per year per 100,000 Centre (88,337) contacts Incorrect information from agents 191 7.9 Agent Rude/Unhelpful 77 3.2 Agent Compliments 163 6.71 Interactive voice response 90 3.7 complaints

Rate of Incidents Volume of per 100,000 131500.com.au Website Cases Per year contacts Complaints and suggestions 181 7.45 Compliments 55 2.26

140 Transport NSW Annual Report 2009-10 Appendix 17: Guarantee of Service

The Transport NSW Customer Service Code of Conduct also outlines customer Commitment was placed on the website and service expectations. may be viewed by going to www.transport.nsw. Through the Customer Service Commitment, gov.au/aboutus/customer-commitment.html. the Transport NSW Guarantee of Service is This Customer Service Commitment subject to periodic updates in order to ensure incorporates the Transport NSW Guarantee it remains appropriate to our customer needs. of Service, and should be read as such. The

Appendix 18: Payment of Accounts

Aged analysis at the end of each quarter

Between Between Current Less than 30 days and 60 days and More than (Within due date) 30 days 60 days overdue 90 days overdue 90 days Quarter $’000 $’000 $’000 $’000 $’000 September 2,230 - - - - December 473 - - - - March 902 - - - - June 1,474 - - - -

Appendix 19: Time for Payments of Accounts

Total Accounts paid on time Total payments Quarter Target % Actual % $’000 $’000 September 100 99.8% 997,299 999,378 December 100 99.8% 1,072,877 1,075,452 March 100 99.7% 1,232,573 1,235,679 June 100 99.8% 1,629,860 1,632,832 4,943,341 There were no instances in 2009-10 where the Transport NSW was charged interest for the late payment of accounts. Appendices

Annual Report 2009-10 Transport NSW 141 Appendix 20: Risk Management and Insurance Activities

Transport NSW is committed to the ongoing continuous development and implementation of effective control and assurance systems, policies and processes to manage risks that may impact on business objectives. Specific policies and processes are contained in the Corporate Governance Framework, the Financial Instrument Risk Management Policy and the Fraud and Corruption Prevention Strategy. This includes the protection of assets, funding and staff and to minimise liabilities, both personnel and public, against loss or incidents. The foundations of standard AS/NZS ISO. 31000:2009 are adopted and are reflected in the Corporate Governance Framework to manage risk. Corporate-wide risks and specific risks in the area of fraud and corruption prevention and information technology are regularly reviewed and risk treatments updated. Additionally, risks are regularly reviewed by the Transport NSW executive and the Audit and Risk Committee. Transport NSW continues to use the Treasury Managed Fund for its insurance purposes.

142 Transport NSW Annual Report 2009-10 Internal Audit and Risk Management Disclosure for the

2009-2010 Financial Year

I, Les Wielinga, am of the opinion that New South Wales Transport and Infrastructure has internal audit and risk management processes in place that are, in all material respects, compliant with the core requirements set out in Treasury Circular NSW TC 09/08 Internal Audit and Risk Management Policy. I am of the opinion that the Audit and Risk Committee for NSWTI is constituted and operates in accordance with the independence and governance requirements of Treasury Circular NSW TC 09-08. The Chair and Members of the Audit and Risk Committee are:

Name Term Commences Term Finishes Mr Jon Isaacs (Chair) 27 November 2009 26 November 2012 Ms Gerry Brus 19 November 2009 18 November 2011 Ms Joanna Quilty 20 November 2009 19 November 2012

I have established an in-house internal audit service delivery model after giving due regard to the following factors:

„„changes arising from the Transport Administration Amendment Act 2010.

„„the size of the department, in terms of both staffing levels and budget.

„„the complexity of the department’s core business.

„„the risk profile of the department’s operations.

„„the geographical and functional distribution of the department’s operations.

„„the viability of alternative service delivery models and the ability of the Department to attract and retain suitable staff, including professional staff for in-house service delivery, and experienced contract managers for out-sourced service delivery.

„„the overall cost of alternative service delivery models, including the salaries and overheads of in-house professional staff, and the costs of contract management and delivery for out- sourced service delivery.

„„the capacity of alternative service delivery models to deliver flexibility in the internal audit work-plan. These processes provide a level of assurance that enables the Senior Management of NSWTI to understand, manage and satisfactorily control risk exposures.

LES WIELINGA Appendices DIRECTOR GENERAL TRANSPORT NSW

Annual Report 2009-10 Transport NSW 143 Appendix 21: Disclosure of Controlled Entities

Transport NSW had no controlled entities as at 30 June 2010.

Appendix 22: Disclosure of Subsidiaries

Transport NSW had no subsidiaries as at 30 June 2010.

Appendix 23: Multicultural Policies and Services Plan (formerly Ethnics Affairs Priorities Statement (EAPS))

Transport NSW as a provider of services to the community of NSW has a range of print media available in different languages accessible on the agency’s internet site, www.transport.nsw. gov.au in fulfilment of the objectives of multicultural policies and services. A key communication and information source about Transport in NSW is available through the Transport Info 131500 service and includes access to multilingual transport information with feedback facilities in at lease 16 different languages. This will continue into 2010-11. During the reporting period a tender for the future provision of the outsourced Transport Info 131500 service contract was launched. The Transport NSW Driver Authority Manual includes procedures to ensure documents submitted in languages other than English can be considered when issuing Driver Authorities.

144 Transport NSW Annual Report 2009-10 Appendix 24: Occupational Health and Safety

Following on from the engagement of a – 2012 Strategy for the Public Sector.” independent party in the last reporting period, Significant efforts have been made with to undertake assessment of the adequacy of assistance of the Department’s Insurer Transport NSW processes and systems in to improve the management of workers promoting a safe working environment and compensation claims with a view to reducing compliance with the Occupational Health and time lost and implementation and ongoing Safety Act 2000 and the Occupation Health review of return to work programs. and Safety Regulation 2001, the findings and recommendations were referred, along with In support of staff and their families Transport management comment, to the Transport NSW NSW provides free of charge access to Audit and Risk Committee. an independent provider of an Employee Assistance Program. Usage of the program Consideration by the Audit and Risk is reported in broad terms to maintain Committee has resulted in a focused approach confidentiality. Whilst usage of the service to progressing key recommendations within is within the sector average, additional the agency to improve on safety aspects services have been sought from the provider along with the reduction of risk factors and to conduct critical incident debriefing and improved awareness of safety in the working support sessions as required during the environment. reporting period. A number of recommendations have been The intranet now includes access for staff to completed, whilst a small number of the eapdirect. This is an online service providing recommendations, those involving longer information on health and family issues and as lead and implementation timeframes, a portal to online counselling as required. The currently continue to be implemented. EAP provider has also supported with critical Reporting on the progress of these longer incident debriefing to staff in metropolitan and term recommendations to the Audit and Risk regional locations and with further support Committee occurs on a quarterly basis. During provided to Managers via ManagerAssist. the next reporting period, the focus in the area of Occupational Health and Safety will In March 2010, flu vaccinations were made include the development of an Occupational available to all staff of Transport NSW Health and Safety Strategic Plan which will approximately 200 staff were vaccinated include the principles and requirements of the with a view to reducing the risk of illness and centrally developed “Working Together 2010 reducing sick leave over the winter period.

2009 - 2010 Number of work related injuries occurring in the period 3 Number of journey to and from work injuries (outside the workplace) occurring in the period 0 Number of work related illnesses occurring in the period 0 Total weeks lost due to workplace-related injuries or illnesses occurring in the period 9.6 Total weeks lost due to journey to and from work injuries *(outside the workplace) occurring in the 0 period Number of worker’s compensations claims (from a workplace injury) lodged in the period 3 Number of worker’s compensations claims (from journey to and from work injury outside the 0 workplace) lodged in the period Number of prosecutions reported during the period 0

Prosecutions under the OH&S Act during the period 0 Appendices

Annual Report 2009-10 Transport NSW 145 Appendix 25: Major Assets

Transport NSW physical assets consist of office leasehold fit-outs, computer equipment and systems and office furniture. Transport NSW leases its motor vehicles and office space. In addition, Transport NSW also reports in its financial statement the NSW Government’s emerging interest in the Ultimo Pyrmont Light Rail, the extension to the Light Rail system, the Barangaroo Pedestrian Tunnel and the funding of new buses under the Metropolitan and Outer Metropolitan Bus System Contracts. The funding of these buses is deemed to be finance leased assets.

Appendix 26: Amendment to Code of Conduct

A new Code of Conduct was developed and implemented in Transport NSW. The Code was announced and introduced to staff through the Department’s electronic media and is readily available to all staff on the intranet.

Appendix 27: After Balance Date Events

Following the commencement of the Transport Administration Amendment Act 2010 the Department of Transport and Infrastructure’s name changed to Transport NSW with effect from 1 July 2010. Under the legislation the Director General of Transport NSW’s functions include planning, oversight and delivery of transport infrastructure and the coordination of transport services, across all transport services in NSW. Effectively Transport NSW is responsible for the coordination and integration of the activities of the following public sector transport agencies operating in NSW:

„„Roads and Traffic Authority

„„Rail Corporation

„„State Transit Authority

„„Sydney Ferries

„„Transport Construction Authority (formerly Transport Infrastructure Development Corporation)

„„Country Rail Infrastructure Authority (formerly Rail Infrastructure Corporation)

„„Public Transport Ticketing Corporation, and

„„Sydney Metro

As a result of these legislative changes Transport NSW will be preparing consolidated financial statements of these transport agencies for the year 2010-11. This landmark public sector reform was prepared during this reporting period, however came into effect after the balance date of 30 June 2010.

146 Transport NSW Annual Report 2009-10 Appendix 28: Annual Report Costs and Availability Details

Transport NSW printed 50 copies of the Transport NSW 2009-10 Annual Report, which is also available at www.transport.nsw.gov.au. In accordance with Treasury Circular TC 10/09, this annual report will appear on the Transport NSW website and will be submitted to the NSW Parliament in electronic form. This requirement is also consistent with the requirements of Clause 13 of the Annual Reports (Statutory Bodies) Regulation 2010, published in September 2010. At the time of publication, TNSW’s anticipated total external annual reporting cost is estimated to be in the area of $25,000. Cost has been minimised in accordance with Premier’s Memorandum 98-04, Production Costs of Annual Reports.

Appendix 29: Freedom of Information (FOI)

FOI Statistical Report Statistical Information This statistical summary is set out in Comparison with Previous accordance with the provisions of the Freedom Reporting Period of Information Act 1989, the Freedom of Transport NSW received 77 new Freedom Information Regulation 2005 and Appendix of Information applications in the 2009-10 B of the NSW Joint FOI Manual of the NSW reporting period compared with 50 in the Department of Premier and Cabinet and the previous year. NSW Ombudsman. Freedom of Information applicants requested Note that the Freedom of Information Act 1989 5 Internal Reviews, compared to 9 in 2008-09. was repealed on 1 July 2010, following the Of these matters, the Ombudsman’s Office proclamation of the Government Information reviewed 2 information requests, compared (Public Access) Act 2009. As such, NSW to 1 in the previous year. Transport NSW Government agencies no longer accept had no matters which were the subject Freedom of Information applications, however of an Administrative Decisions Tribunal applications for information can now be made review, compared to one such review in the under the Government Information (Public previous year. Access) Act 2009. The Transport NSW Annual Report for the next reporting period, 2010-11, will report against the reporting requirements for the Government Information (Public Access) Act 2009.

SECTION A - NEW FOI APPLICATIONS

NUMBER OF FOI APPLICATIONS How many FOI applications were PERSONAL OTHER TOTAL received, discontinued or completed? 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 A1 New (including transferred in) 9 2 41 75 50 77 A2 Brought forward 2 0 2 3 4 3 A3 Total to be processed 11 2 43 78 54 80 A4 Completed 9 2 33 50 42 52

A5 Discontinued 2 0 7 18 9 18 Appendices A6 Total processed 11 2 40 68 51 70 A7 Unfinished (carried forward) 0 0 3 10 3 10

Annual Report 2009-10 Transport NSW 147 SECTION B - DISCONTINUED APPLICATIONS

NUMBER OF DISCONTINUED FOI APPLICATIONS

Why were FOI applications PERSONAL OTHER TOTAL discontinued? 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 B1 Request transferred out to another 0 0 4 8 4 8 agency (s.20) B2 Applicant withdrew request 2 0 0 6 2 6 B3 Applicant failed to pay advance deposit 0 0 3 1 3 1 (s.22) B4 Applicant failed to amend a request that would have been an unreasonable diversion 0 0 0 3 0 3 of resources to complete (s.25(1)(a1)) B5 Total discontinued 2 0 7 18 9 18

SECTION C - COMPLETED APPLICATIONS

NUMBER OF COMPLETED FOI APPLICATIONS

What happened to completed FOI PERSONAL OTHER TOTAL applications? 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 C1 Granted in full 3 0 15 19 18 19 C2 Granted or otherwise available in part 5 2 10 10 15 12 C3 Refused 1 0 5 13 6 13 C4 No documents held 0 0 3 8 3 8 C5 Total Completed 9 2 33 50 42 52

SECTION D - APPLICATIONS GRANTED OR OTHERWISE AVAILABLE IN FULL

NUMBER OF COMPLETED FOI APPLICATIONS How were the documents made available to the applicant? PERSONAL OTHER TOTAL All documents requested were: 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 D1 Provided to the applicant 3 0 15 19 18 19 D2 Provided to the applicant’s medical 0 0 0 0 0 0 practitioner D3 Available for inspection 0 0 0 0 0 0 D4 Available for purchase 0 0 0 0 0 0 D5 Library material 0 0 0 0 0 0 D6 Subject to deferred access 0 0 0 0 0 0 D7 Available by a combination of any of the 0 0 0 0 0 0 reasons listed in D1-D6 above D8 Total granted or otherwise available 3 0 15 19 18 19 in full

148 Transport NSW Annual Report 2009-10 SECTION E - APPLICATIONS GRANTED OR OTHERWISE AVAILABLE IN PART

NUMBER OF COMPLETED FOI APPLICATIONS How were the documents made available to the applicant? PERSONAL OTHER TOTAL All documents requested were: 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 E1 Provided to the applicant 5 2 10 10 15 12 E2 Provided to the applicant’s medical 0 0 0 0 0 0 practitioner E3 Available for inspection 0 0 0 0 0 0 E4 Available for purchase 0 0 0 0 0 0 E5 Library material 0 0 0 0 0 0 E6 Subject to deferred access 0 0 0 0 0 0 E7 Available by a combination of any of the 0 0 0 0 0 0 reasons listed in E1-E6 above E8 Total granted or otherwise available 5 2 10 10 15 12 in part

SECTION F - REFUSED FOI APPLICATIONS

NUMBER OF COMPLETED FOI APPLICATIONS

Why was access to the documents PERSONAL OTHER TOTAL refused? 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 F1 Exempt 1 0 4 13 5 13 F2 Deemed refused 0 0 1 0 1 0 F3 Total refused 1 0 5 13 6 13

SECTION G - EXEMPT DOCUMENTS

NUMBER OF COMPLETED FOI APPLICATIONS Why were the documents classified as exempt? PERSONAL OTHER TOTAL Restricted documents: 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 G1 Cabinet documents (Clause 1) 0 0 1 6 1 6 G3 Documents affecting law enforcement 1 0 0 2 1 2 and public safety (clause 4) G6 Documents affecting personal affairs 3 0 5 4 8 4 (Clause 6) G7 Documents affecting business affairs 1 0 7 8 8 8 (Clause 7) Documents otherwise exempt: G19 Documents subject to legal 1 0 1 0 2 0 professional privilege (Clause 10) G20 Documents containing confidential 0 2 0 2 0 4 material (Clause 13) G24 Documents concerning operations of 0 0 0 0 0 0 agencies (Clause 16)

G25 Internal working documents (Clause 9) 0 0 0 1 0 1 Appendices G27 Total applications including exempt 6 2 14 23 20 25 documents

Annual Report 2009-10 Transport NSW 149 SECTION H - MINISTERIAL CERTIFICATES (S.59)

NUMBER OF MINISTERIAL How many Ministerial Certificates were CERTIFICATES issued? 2008/09 2009/10 H1 Ministerial Certificates issued 0 0

SECTION I - FORMAL CONSULTATIONS

How many formal consultations were NUMBER conducted? 2008/09 2009/10 I1 Number of applications requiring formal 16 22 consultation I2 Number of persons formally consulted 43 37

SECTION J - AMENDMENT OF PERSONAL RECORDS

NUMBER OF APPLICATIONS FOR How many applications for amendment AMENDMENT OF of personal records were agreed or PERSONAL RECORDS refused? 2008/09 2009/10 J1 Agreed in full 0 0 J2 Agreed in part 0 0 J3 Refused 0 0 J4 Total 0 0

SECTION K - NOTATION OF PERSONAL RECORDS

NUMBER OF APPLICATIONS FOR How many applications for notation of NOTATION personal records were made (s.46)? 2008/09 2009/10 K1 Applications for notation 0 0

SECTION L - FEES AND COSTS

What fees were assessed and received ASSESSED COSTS FEES RECEIVED for FOI applications processed (excluding applications transferred out)? 2008/09 2009/10 2008/09 2009/10 L1 All completed applications $2,420 $3,368 $1,620 $2,981

150 Transport NSW Annual Report 2009-10 SECTION M - FEE DISCOUNTS

NUMBER OF FOI APPLICATIONS (WHERE FEES WERE WAIVED OR DISCONTINUED) How many fee waivers or discounts were PERSONAL OTHER TOTAL allowed and why? 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 M1 Processing fees waived in full 0 0 0 2 0 2 M2 Public interest discounts 0 0 1 0 1 0 M3 Financial hardship discounts - 0 0 0 0 0 0 pensioner or child M4 Financial hardship discounts - non profit 0 0 0 0 0 0 organisations M5 Total 0 0 1 2 1 2

SECTION N - FEE REFUNDS

How many fee refunds were granted NUMBER OF REFUNDS as a result of significant correction of personal records? 2008/09 2009/10 N1 Number of fee refunds granted as a result of significant correction of personal 0 0 records?

SECTION O - DAYS TAKEN TO COMPLETE REQUEST

NUMBER OF COMPLETED FOI APPLICATIONS How long did it take to process completed applications? PERSONAL OTHER TOTAL (Note: calendar days) 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 O1 0 – 21 days - statutory determination 1 1 8 13 9 14 period O2 22 – 35 days - extended determination period for consultation or retrieval of 1 0 7 21 8 21 archived records (s.59B) O3 Over 21 days - deemed refusal where 7 1 2 3 9 4 no extended determination period applies O4 Over 35 days - deemed refusal where 0 0 16 13 16 13 extended determination period applies O5 Total 9 2 33 50 42 52

SECTION P - PROCESSING TIME: HOURS

NUMBER OF COMPLETED FOI APPLICATIONS

How long did it take to process PERSONAL OTHER TOTAL completed applications? 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 P1 0-10 hrs 2 2 8 31 10 33 P2 11-20 hrs 3 0 7 16 10 16 P3 21-40 hrs 3 0 4 3 7 3

P4 Over 40 hrs 1 0 14 0 15 0 Appendices P5 Total 9 2 33 50 42 52

Annual Report 2009-10 Transport NSW 151 SECTION Q - NUMBER OF REVIEWS

NUMBER OF COMPLETED REVIEWS How many reviews were finalised? 2008/09 2009/10 Q1 Internal reviews 9 5 Q2 Ombudsman reviews 1 2 Q3 ADT reviews 1 0

SECTION R - RESULTS OF INTERNAL REVIEWS

NUMBER OF INTERNAL REVIEWS 2009/10 PERSONAL OTHER TOTAL What were the results of internal reviews Original Original Original Original Original Original finalised? Agency Agency Agency Agency Agency Agency Grounds on which internal review Decision Decision Decision Decision Decision Decision requested Upheld Varied Upheld Varied Upheld Varied R1 Access refused 0 0 3 1 3 1 R2 Access deferred 0 0 0 0 0 0 R3 Exempt matter deleted from documents 0 0 0 1 0 1 R4 Unreasonable charges 0 0 0 0 0 0 R5 Failure to consult with third parties 0 0 0 0 0 0 R6 Third parties views disregarded 0 0 0 0 0 0 R7 Amendment of personal records refused 0 0 0 0 0 0 R8 Total 0 0 3 2 3 2

152 Transport NSW Annual Report 2009-10 STATEMENT OF AFFAIRS Under section 14 of the Freedom of Information Act 1989, it is a requirement that Transport NSW publish an annual Statement of Affairs, describing the structure and functions of Transport NSW, how these functions affect the public and how the public can participate in Transport NSW policy development. Additionally, the Statement of Affairs requires the inclusion of the categories of documents and how these can be accessed or amended by members of the public.

Structure and functions While not an exhaustive list, Transport NSW purpose is to:

„„Provide policy advice to the Minister for Transport and Minister for Roads in relation to bus, rail, ferry, taxi/hire car, light rail, regional aviation, transport security, freight, roads and other policy issues.

„„Provide reliable and up-to-date information on current and future travel patterns and employment and population trends through data collection and analysis; transport modelling; employment and travel forecasting; and population projections.

„„Formulate, develop and co-ordinate strategic transport policy and work collaboratively with other agencies in developing and implementing future directions for transport and roads policy and infrastructure development.

„„Co-ordinate the activities of agencies within the transport portfolio, including budget and funding for concession schemes, such as the School Student Transport Scheme.

„„Contract bus services in NSW.

„„Regulate private bus, taxi and hire car industries, including accreditation processes.

„„Co-ordinate Community Transport services across NSW, serving more than 100,000 transport disadvantaged people.

„„Provide strategic co-ordination services. Information on the structure and functions of the organisation is available publicly by visiting the Transport NSW website at www.transport.nsw.gov.au. Appendices

Annual Report 2009-10 Transport NSW 153 Effect of functions on members of the public The functions of Transport NSW have an effect on members of the public through the provision of policy advice and services. These services include the management of budget resources, delivering accreditation, compliance and enforcement activities for bus, taxi and hire car operations, delivering reform of the bus industry, implementing Government policies, providing specialist policy advice on roads, bus, rail and ferry transport, delivering effective passenger transport information and specialised services such as policy development and co- ordination across a range of transport functions to serve the people of NSW.

Categories of documents held by the department All policy documents of Transport NSW are published in the Government Gazette and online every six months in the Summary of Affairs, as required under the Freedom of Information Act 1989. A copy of the most recent Summary of Affairs can be found in the Government Gazette or by visiting www.transport.nsw.gov.au. Categories of documents include policy documents, internal administrative documents for Transport NSW, and policy and planning documents, which assist the Minister for Transport and Minister for Roads.

Accessing and amending documents Documents may be accessed in several ways, including via the internet at www.transport.nsw.gov.au. Members of the public may also contact the relevant officer, where shown in the Summary of Affairs, or alternatively by contacting the agency’s Information Unit. It should be noted that the Freedom of Information Act 1989 was repealed on 1 July 2010, following the proclamation of the Government Information (Public Access) Act 2009 (the GIPA Act). As such, NSW Government agencies no longer accept Freedom of Information applications. However, applications under the GIPA Act and privacy enquiries may be directed to Transport NSW’s Information Unit on:

Tel. (02) 8202 2200; Email: [email protected]

or in writing to: Principal Manager, Information and Privacy Transport NSW PO Box K659 Haymarket NSW 1240

154 Transport NSW Annual Report 2009-10 Appendix 30: Implementation of Price Determinations

Buses

Metropolitan and Outer-Metropolitan Buses The Independent Pricing and Regulatory Tribunal (IPART) determines maximum fares for buses in Sydney, Newcastle, Wollongong, the Blue Mountains, Central Coast and the Hunter, including services provided by the State Transit Authority and private bus operators. In December 2009, IPART determined the price of bus fares in all 25 contract regions increased by an average of 3.4% from 3 January 2010.

Rural and Regional Buses IPART determines maximum fares for rural and regional buses under Section 28J of the Passenger Transport Act 1990. In December 2009, IPART determined that maximum fares for rural and regional bus services rose by 1.2% from 3 January 2010.

Taxis and Ferries Under the Passenger Transport Act 1990, the Director General of Transport NSW is the determining authority for taxi and private ferry fares. Under a one year standing reference approved by the Premier on 7 September 2009, IPART provided recommendations to Transport NSW to assist the Director General to determine fares for private ferry and taxi services. In 2009-10, the Director General determined, based on IPART recommendations that taxi fares in urban areas increase by 4.2% and in country areas by 4.1% from 5 July 2009. In relation to private ferries and the Stockton ferry service IPART recommended a 1.3% decrease for slow private ferries services and no change to the fares for either the Stockton ferry service or fast private ferry services. However, in consideration of a number of changes in costs to private service providers that may impact on the viability of some operations the Director General decided to make no change to slow private ferry fares. IPART deferred its review of 2010 fares for Sydney Ferries while the ferry services market process is being conducted.

CityRail Under the Independent Pricing and Regulatory Tribunal Act 1992, IPART is the determining authority for CityRail fare determinations. In December 2009, IPART determined that CityRail fares increased by an average of 4.7% from 3 January 2010. Appendices

Annual Report 2009-10 Transport NSW 155 Appendix 31: Privacy Management Plan

Privacy Management Plan Section 33(3) of the Privacy and Personal Information Protection Act 1998 (PPIPA) requires NSW Government agencies to report on privacy compliance issues and to provide statistical details of any Internal Review carried out under Part 5 of the PPIPA. In compliance with the provisions of the PPIPA and the Health Records and Information Privacy Act 2002, Transport NSW has a Privacy Management Plan and has appointed a designated privacy officer. The Privacy Management Plan is available on the website at www.transport.nsw.gov.au. The Privacy Officer’s contact details are as noted above in Appendix 29. Privacy Internal Reviews During 2009-10 there were no internal reviews conducted by Transport NSW under Part 5 of the PPIPA. Transport NSW was involved with one privacy matter during the reporting period, which was the subject of an Administrative Decisions Tribunal review.

156 Transport NSW Annual Report 2009-10 Appendix 32: Acts Administered by the Minister for Transport

The following Acts were administered by the Minister for Transport as at 30 June 2010 „„Air Navigation Act 1938 No 9 „„Air Transport Act 1964 No 36 „„Broken Hill to South Australian Border Railway Agreement Act 1968 No 59 „„Civil Aviation (Carriers’ Liability) Act 1967 No 64 „„Glenreagh to Dorrigo Railway (Closure) Act 1993 No 65 „„National Rail Corporation (Agreement) Act 1991 No 82 „„Parking Space Levy Act 2009 No 5 „„Passenger Transport Act 1990 No 39 „„Rail Safety Act 2008 No 97 „„Railway Construction (East Hills to Campbelltown) Act 1983 No 111 „„Railway Construction (Maldon to Port Kembla) Act 1983 No 112 „„Transport Administration Act 1988 No 109 (except parts, jointly with the Minister for Roads, and parts, the Minister for Ports and Waterways)

In addition, the Minister for Transport administers the following Acts jointly with the Minister for Roads

„„Campbelltown Presbyterian Cemetery Act 1984 No 19 „„Driving Instructors Act 1992 No 3 „„Motor Vehicles Taxation Act 1988 No 111 „„Photo Card Act 2005 No 20 „„Recreation Vehicles Act 1983 No 136, Parts 4 and 6 (remainder, the Minister for Climate Change and the Environment) „„Road Transport (Driver Licensing) Act 1998 No 99 „„Road Transport (General) Act 2005 No 11 „„Road Transport (Safety and Traffic Management) Act 1999 No 20 „„Road Transport (Vehicle Registration) Act 1997 No 119 „„Roads Act 1993 No 33 (except parts, the Minister for Lands, parts, the Minister for Climate Change and the Environment, and parts, the Minister for Local Government) „„Sydney Harbour Tunnel (Private Joint Venture) Act 1987 Appendices No 49 „„Tow Truck Industry Act 1998 No 111

Annual Report 2009-10 Transport NSW 157 Appendix 33: Departures from Subordinate Legislation

There have been no departures from Subordinate Legislation during the reporting period.

Appendix 34: Electronic Service Delivery

Front Line Service and Customer Services The Department provides a range of web-based Front Line and Customer Services. Services divide into those provided to specific customers such as bus operators, passenger transport drivers, schools and staff, and those to the general public.

Customer Specific myRecords – on-line management of driver records for taxi and bus drivers and accreditation management for bus and taxi operators. DAIS – driver authority status inquiry system for bus operators and taxi operators. Student Misbehaviour – reporting application for bus operators to log student misbehaviour incidents. Bus Incidents – reporting application for bus operators to lodge bus incidents to , the Office of Transport Safety Investigations (OTSI) and the Police Assistance Line (PAL). TaxiKPI – reporting application for tax operators to report their Key Performance Indicator (KPI) information. Bus Reporting KPI (O/MBSC) – reporting application for bus operators to lodge their Key Performance Indicator (KPI) reports. R&R Bus Reporting KPI – reporting application for bus operators with rural and regional bus contracts to lodge their Key Performance Indicator (KPI) reports. ICTDS – Integrated Community Transport Data Set, enables NSW Health and the Department of Ageing, Disability and Home Care (DADHC) to collate data on community transport services. OSD – bus industry interface to the Operational Spatial Database (OSD) system for the management of transport data, The OSD database collects, validates and disseminates transport operational and spatial data for use within Transport NSW planning, 131500 Call centre systems, RTA Public Transport Information and Priority System (PTIPS) and Electronic Ticketing systems. Transit Stop Management Application – application to manage transit stop information for all bus operators.

158 Transport NSW Annual Report 2009-10 General Public Facing Bureau of Transport Statistics, Information Management – Application to manage the registration and subscription of BTS clients and the downloading of datasets. Includes a credit card gateway for payments. Secure Bicycle Lockers – Application to administer the management of secure bicycle lockers as well as the ability to search for and book a bike locker online. Includes credit card gateway. IFMS – complaints management system for the Taxi industry.

Appendix 35: Credit Card Certification by Director General

The Director General has certified that credit card usage in Transport NSW in 2009-10 was in accordance with Premier’s Memoranda and Treasurer’s Directions.

Appendix 36: Response to Matters raised by Auditor General

In the Statutory Audit Report for NSW Transport and Infrastructure for the year ended 30 June 2010, the Auditor General raised no matters of significance. At the time of publication of this Report, the Management Letter on the 2009-10 audit by the Auditor General had not been received.

Appendix 37: Exemptions

Transport NSW did not apply for, or receive, any exemptions from the reporting provisions.

Appendix 38: Contracting and Market Testing Policy

Transport NSW continued to source the following services through a contract arrangement:

„„Remote Network Management; and

„„Computer Help Desk. In May 2010 the Computer Help Desk contract was terminated and the service provision transferred to the RTA under an MoU between the agencies. Appendices Transport NSW follows the procurement guidelines set out by the NSW Government and the State Contracts Control Board.

Annual Report 2009-10 Transport NSW 159 Appendix 39: Country Passenger Transport Infrastructure Grants Scheme

State Project Grant LGA Electorate Proponent Description Town/s Approved Armidale Northern Armidale Bus Stop Poles Armidale $51,725 Dumaresq Tablelands Dumaresq & Timetable Council Information Blayney Bathurst Blayney Shire Henry St Blayney $4,000 Council Retirement Village Bus/Taxi Shelter Facility Byron Ballina Byron Shire Transport Maps South Golden $25,350 Council & Bus Route Beach, Ocean Markers Shores, New Brighton, Brunswick Heads, Mullumbimby, Byron Bay, Byron A&I Estate, Suffolk Park, Bangalow Lismore, Byron, Lismore, Northern Bus Stop Murwillumbah, $9,920 Ballina, Tweed, Ballina, Tweed, Rivers Social Signage for Lismore, Byron Clarence, Clarence, Coffs Development Transport Bay, Ballina, Richmond, Harbour Council Information Grafton, Casino, Kyogle, Coffs Pages - to Kyogle, Nimbin, Harbour existing J Poles, Coffs Harbour U Poles & Bus and other rural Shelters - 88 locations sites Deniliquin Murray Darling Deniliquin Henry St/ Deniliquin $10,592 Council Decimus St Bus Shelter Facility Dubbo Dubbo Dubbo City Upgrade 3 Dubbo $28,000 Council existing bus shelter facilities in accordance with Disability Standards Dubbo Dubbo Dubbo City Wheelers Lane Dubbo $20,000 Council Bus Stop Facility Forbes Dubbo Forbes Shire Templar Street Forbes $110,000 Council Taxi Rank Shelter Facility Gloucester Upper Hunter Gloucester Shire Denison St Gloucester $35,000 Council Weather Resistant Bus Shelter Facility Griffith Murrumbidgee Griffith City Transport Griffith, Yenda, $78,280 Council Infrastructure Hanwood, Improvement Yoogali, Tharbogang Great Lakes Myall Lakes Great Lakes Beach Street Forster $13,500 Council Taxi Shelter Facility

160 Transport NSW Annual Report 2009-10 State Project Grant LGA Electorate Proponent Description Town/s Approved Great Lakes Myall Lakes Great Lakes Pacific Highway Bulahdelah $22,000 Council (Nth of Blanch St - Nth Bound) Bus Shelter Facility Great Lakes Upper Hunter Great Lakes The Bucketts Stroud Road $34,000 Council Way Bus Shelter Facility Great Lakes Myall Lakes Great Lakes Myall Way (Wst Tea Gardens $34,000 Council of Settlers Way - Wst Bound) Bus Shelter Facility Inverell Northern Inverell Shire Inverell Bus Inverell $7,032 Tablelands Council Interchange SMS Message Board Inverell Northern Inverell Shire Bundarra Rd Gilgai $17,440 Tablelands Council Bus Shelter Facility Liverpool Plains Upper Hunter Liverpool Plains Quirindi Willow Tree, $15,743 Shire Council Community Wallabadah Public Transport Infrastructure Mid-Western Orange Mid-Western Mortimer St Taxi Mudgee $140,072 Regional Regional Shelter Facility Council Moree Plains Barwon Moree Plains Boston St Bus Moree $14,390 Shire Council Shelter Facility Moree Plains Barwon Moree Plains Anne St Wst Moree $14,390 Shire Council Bus Shelter Facility Moree Plains Barwon Moree Plains Stanley Village Moree $14,390 Shire Council Bus Shelter Facility Moree Plains Barwon Moree Plains Bus Stop Poles Various $9,172 Shire Council & Timetable Info - 16 Sites Murray Murray Darling Murray Shire Shetland Dr Bus Moama $26,000 Council Shelter Facility; Shetland Dr/ Aberdeen Way Bus Shelter Facility Muswellbrook Upper Hunter Muswellbrook Market St Muswellbrook $12,000 Shire Council Transport Interchange Bike Facilities Muswellbrook Upper Hunter Muswellbrook Brentwood St Muswellbrook $20,793 Shire Council Hospital Bus Shelter Facility Narrabri Barwon Narrabri Shire Narrabri West Narrabri $94,000 Council Bus Shelters

& Bus Stop Appendices Signage - 4 Sites

Annual Report 2009-10 Transport NSW 161 State Project Grant LGA Electorate Proponent Description Town/s Approved Narromine Dubbo Narromine Shire Dandaloo St Trangie $20,815 Council Bus Link Shelter Facility Orange Orange Orange City Anson St Orange $91,200 Council Community Passenger Taxi Shelter Facility Port Stephens & Upper Hunter Hunter Valley Plinth Singleton, $23,235 Singleton Buses Pty Ltd Information Salt Ash, Boards and Williamtown, Plinth Covers - Raymond 15 Sites Terrace, Tomago, Medowie Port Stephens, Upper Hunter Hunter Valley Bus Stop Poles Various $8,680 Maitland and Buses Pty Ltd and Flags - 17 Singleton Routes Shoalhaven Kiama Shoalhaven City Meroo St Bomaderry $206,300 Council Transport Interchange Shelters, Signs, Lines Singleton Upper Hunter Singleton Boonal St Bus Singleton $59,335 Council Shelter Facility Upgrade and Orchard Ave Bus Shelter Facility Upgrade Tamworth Tamworth Tamworth Johnston St Bus Tamworth $18,785 Regional Shelter Facility Council Tamworth Tamworth Tamworth Denman Ave Kootingal $16,785 Regional Bus Shelter Council Facility Tamworth Tamworth Tamworth Bridge St Taxi West Tamworth $3,475 Regional Rank Pole Council Courtesy Phone Upper Hunter Upper Hunter Upper Hunter Kelly Lane Scone $20,787 Council Secure Access, Seating and Bhima Dr/Gundy Rd Bus Shelter Facility Uralla Northern Uralla Shire Thunderbolt Bundarra $8,450 Tablelands Council Way CountryLink Bus Stop Facility Wagga Wagga Wagga Wagga Wagga Wagga Lloyd Rd Bus Springvale $17,000 City Council Shelter Facility Wagga Wagga Wagga Wagga Wagga Wagga Tumbarumba Ladysmith $7,000 City Council Rd Bus Shelter Facility Wagga Wagga Wagga Wagga Wagga Wagga Olympic Hwy/ Uranquinty $17,000 City Council Morgan St Bus Shelter Facility

162 Transport NSW Annual Report 2009-10 State Project Grant LGA Electorate Proponent Description Town/s Approved Wagga Wagga Wagga Wagga Wagga Wagga Sydney St Bus Tarcutta $17,000 City Council Shelter Facility Wagga Wagga Wagga Wagga Wagga Wagga Wagga Wagga Oura $5,300 City Council St Bus Shelter Facility Wagga Wagga Wagga Wagga Wagga Wagga Incarnie Cres Wagga Wagga $17,000 City Council Bus Shelter Facility Walgett Barwon Walgett Shire Euroka St Walgett, $23,124 Council Country link Bus Lightning Ridge Shelter Facility and Morika St Country link Bus Shelter Facility Wingecarribee Goulburn Southern Taxi Rank Bowral, $32,940 Highland Taxi Vandal Proof Mittagong, Service Passenger Call Moss Vale Phones - 6 Sites TOTAL $1,476,000 Appendices

Annual Report 2009-10 Transport NSW 163 Appendix 40: Heritage Management

Transport NSW holds no heritage assets, although operating entities may hold heritage assets.

Appendix 41: Agreements with the Community Relations Commission

No formal agreements were concluded with the Community Relations Commission under the Community Relations Commission and Principles of Multiculturalism Act 2000 in this reporting period. Transport NSW is subject to the NSW Public Sector Workforce Office policy entitledManaging Excess Employees, which requires that before any decision is made about the skills and competencies required and the positions which should be retained, created and abolished, Transport NSW should ensure that the requirements of the Community Relations Commission and Principles of Multiculturalism Act 2000 for delivery of appropriate services are met.

Appendix 42: Waste Reduction

Transport NSW has updated its Waste Reduction and Purchasing Policy in compliance with the NSW Government Waste Reduction and Purchasing Policy (WRAPP) guidelines. Transport NSW regularly recycles items which include furniture, workstations and workstation components to best manage office space fitouts. Transport NSW also sends mobile phones that are beyond economical repair to a recycling program initiated to prevent mobile phones ending up in landfill. Included in the recycling program are unusable batteries and other mobile phone accessories. All paper products used for printing and photocopying by Transport NSW have a recyclable content of mandated of not less than 80 percent. There is also a recycling program in place for photocopier, printer and fax machine toner cartridges. Discussions regularly take place with suppliers to assess the suitability of new and existing recyclable products on the market. The Transport NSW WRAPP policy statement is part of a broader approach to address the environmental concerns of both Government and the community and has been incorporated into the Sustainability Policy for the NSW Government released in 2008 (Premier’s Memorandum M2008-28). The Sustainability Policy outlines how the Government will lead by example in sustainable environmental practices, including waste management and sustainable purchasing and sets targets for these practices.

164 Transport NSW Annual Report 2009-10 Appendix 43: Bus Regions Map Appendices

Annual Report 2009-10 Transport NSW 165 2009-2010LOCATIONS HIGHLIGHTS AND CONTACTS All Correspondence to: Transport NSW PO Box K659 HAYMARKET NSW 1240 Business and service hours: 8.30am to 5pm on working days.

Offices of Transport NSW are located at:

Parramatta Office 16–18 Wentworth St Parramatta NSW 2150 Tel: (02) 8836 3100 Fax: (02) 8836 3199 Toll Free: 1800 227 774

Northern Region – Newcastle Office Ground Floor 239 King St Newcastle NSW 2300 Tel: (02) 4929 7006 Fax: (02) 4929 6288 Toll Free: 1800 049 983

Southern Region – Wollongong Office Level 6 NRMA Building 221–229 Crown Street Wollongong NSW 2500 Tel: (02) 4224 3333 Fax: (02) 4226 4117 Toll Free: 1800 049 961

Head Office New Offices – Lee Street 18 Lee Street Chippendale NSW 2008 Tel: (02) 8202 2200 Fax: (02) 8202 2209 Also at: 227 Elizabeth St Sydney NSW 2000 Tel: (02) 9268 2800 Fax: (02) 9268 2900 TTY: (02) 9268 2244 Email: [email protected] Website: www.transport.nsw.gov.au

Annual Report 2009-10 Transport NSW 167 Local and Community Transport Regional Coordinators

Region Telephone

Mid North Coast (02) 6648 7231 0438 255 543

South East (02) 6229 7811 0417 218 876

New England /North West (02) 6773 7015 0419 412 211

Orana (02) 6884 6626 0437 032 335 0434 073 568

Central West (02) 6339 4910 0419 619 003

Northern Rivers (02) 6621 9424 0419 685 385

Far West (08) 8087 7050 0458 283 556

Illawarra (02) 4224 3324 0438 659 139

Riverina/Murray (02) 6926 8620 0418 227 996

Central Coast (02) 4337 2313 0407 946 912

Hunter (02) 4928 8716 0408 679 202

Sydney Metro (02) 8836 3190

NSW Aboriginal Project and Liaison (02) 6621 9424 Officer – based at Lismore 0427 415 210

Telephone

Transport Info: 131 500 www.131500.com.au

Bus Operator Accreditation Renewal Hotline: 1800 227 774

Taxi Transport Subsidy Scheme (TTSS): 1800 623 724

Wheelchair Accessible Taxis: 1800 623 724

Taxi Complaints Hotline: 1800 648 478

Taxi driver, taxi operator licence and authorisation (02) 9891 8900 enquiries / renewals 1800 227 774

168 Transport NSW Annual Report 2009-10 Annual Report 2009-10 Transport NSW 169