<<

Assistive Listening: Device MOBILITY VISUAL HEARING available at Guest Relations TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY GUIDE FOR GUESTS Disabilities Disabilities Disabilities ATMs Presented by Chase Audio Description: Device Restrooms and Companion Restrooms with disabilities and up to five members of WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print Assistive Listening Utilizes Disney’s Handheld available at Guest Relations Cut the wait time in 2 easy steps: Restrooms at the Theme Parks, designated their party may enter through these entrances. Available for Rent (ECVs) available for rent. Available on a first-come, text to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Automated External Defibrillator by , offer facilities designed for access by The rest of the party should use the standard or Deposit first-served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. Guests with mobility disabilities. Companion- queue. Device to provide supplemental audio information Baby Care Center Handheld Captioning Utilizes Disney’s Handheld ® Insert your park ticket or If you have purchased Disney and narration at specific attractions and outdoor Hosted by Huggies assisted restroom facilities, designated by Dining and Shopping Locations Device to display text at select attractions. Annual Passport into the MaxPass service, you can , are also available at various locations Some counter-service and merchandise locations via an interactive audio menu. Closed Captioning: Activators Video Captioning Caption-ready monitors designated FASTPASS® machine or reserve digital Disney FASTPASS® in each Theme Park. Theme Park First Aid locations have narrow queues formed by Portable Tactile Maps Provides a tactile available at Guest Relations locations, designated by , have facilities representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. and you’ll receive a FASTPASS® selections on your mobile device. railings that may be difficult for Guests using Companion Restroom with additional space and privacy for wheelchairs. At these locations, we suggest and landmarks for each area of the Theme Parks. reminder ticket as a receipt. individuals who may need assistance that a member of your party order and Presented in a booklet format. Amenities available for $25 refundable deposit. Disney Characters from a member of their party with their transport the food, or contact a Cast Member See Times Guide for hours Come back during your return time and scan the same Amenities available for $25 refundable deposit. personal care needs. Companion Restrooms for assistance. ® Disney FASTPASS Service park ticket or Annual Passport. are located at: Accessible Transportation (Subject to availability) Rental Locations ® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. Guests with mobility- or queue-related assistance needs are • Main Street, U.S.A. - Left of City Hall The following option is available for Disney Vacation Club® Kiosk entrance plaza adjacent to the Disneyland ® Kennel. encouraged to use the Disney FASTPASS Service wherever possible. • Main Street, U.S.A. - First Aid Guests in wheelchairs or ECVs: Buses can accommodate various types First Aid* ® • - Enchanted Tiki Room Disney FASTPASS is not available for Star Wars : Galaxy’s Edge of wheelchairs and ECVs. The standard Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at select theater-type Guest May Remain in • Critter Country - Hungry Bear lift size is 30" x 48". The wheelchair or See map inside for locations indicated with . Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions Restaurant Amenities and Wheelchair/ECV Lockers Rentals available both inside Picnic Area A picnic area is located ECV must fit the lift without being forced Services for use to highlight key landmarks and attractions. Located onto a panel positioned in front of you. See a Cast Member • Theater Restrooms at the attraction for assistance. Guest Must be Ambulatory and outside the Parks. west of the Disneyland ® Park Main and be securely fastened in the restraints. at the Park next to Oswald’s Filling Station on Buena Vista • - near We recommend that Guests using ECVs Entrance for your convenience. We request Street and near the Guest Information Board in Written Aids Packets containing dialogue, narrations, flash- Guest Must Transfer Stroller Rentals are available in Auxiliary Entrance Limitations Some transfer to a bus seat while onboard. from ECV to Wheelchair that no food or beverage be brought inside Carthay Circle. lights, pen and paper are available at or near performance areas limited quantities. Please take all attractions have auxiliary entrances for Monorail system either Theme Park. can be accessed by or entrances for most shows and attractions. Guest Must Transfer Guests with mobility disabilities or with the elevators and/or ramps provided from Wheelchair/ECV personal belongings with you when leaving your stroller unattended. Disneyland Kennel Club Located service animals. These entrances are not at the Downtown Disney® station and Handheld Captioning: Device intended to bypass waiting lines. Guests More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park Hosts with basic abilities in Sign Language can be identified east of the Disneyland ® Park Main Tomorrowland station. available at Guest Relations Baby Care Center Hosted by Limited number available on a first-come, first-served services and options, please visit Guest Relations. with the appropriate language pin on their nametag. ® Entrance. No overnight facilities. Height Requirement Huggies Located on the northeast basis at the rental location. You may also obtain information, including parade Sign Language Interpretation end of Banking ATMs are located throughout Disney Check Look for this symbol at various locations on kids’ meals and other & show times and details about restaurant menus, Information Center Main Street, U.S.A. Must be 18 years of age or older to rent ECVs. Available at Disneyland ® Park on Mondays and Saturdays the Resort, presented by CHASE. Basic items that meet Disney Nutrition Guidelines. Visit www.DisneyCheck.com for by calling 407-827-7935. ® Guest Relations Resort Lost and Found Inquire at and at Disney California Adventure Park on Sundays and banking services and foreign currency more information. RESERVATIONS MAY NOT BE MADE IN ADVANCE. Fridays. Schedules are available at Guest Relations that list Kennel Resort Lost and Found, located west exchange are provided at City Hall in Available on a same-day basis. specific interpreted show times. of the Disneyland® Park Main Entrance. Special Dietary Requests We offer menu selections for all of our Guests seeking Locker Rentals Disneyland ® Park. well-balanced meals, snacks and beverages, as well as those with lifestyle dining Rental fee and refundable deposit required. For future visits to request confirmation of our interpreted Package Check Service Shop and Mobile Food & Beverage Payment Options requests or food allergies and intolerances. Please ask to speak with a chef upon performance schedule OR to request interpretation for other Ordering check your purchases for pickup later in The Disneyland® Resort accepts arrival at the restaurant. special events and shows, call a minimum of 14 days in the day at these locations: Stroller Shop (Main Package Check Service Disney® Visa® Cards, Disney Rewards advance at 714-781-4636 Option 1, Option 0. Entrance), The Star Trader (Tomorrowland) or Redemption Card, Disney Gift Card, Visa®, Parade Route Pioneer Mercantile (). Resort Hotel ® MasterCard®, Discover®, American Express®, BEYOND Safety in the Park Mobility Scooters/ECVs Guests may have purchases delivered to Bell Please keep your speed to the walking speed of SERVICE ANIMALS

L E G N D Diners Club®, JCB®, traveler’s checks, cash Physical Considerations Services for next-day pickup after 7 a.m. and Disney Dollars. those around you. Hotels/Reservations Disneyland® Hotels offer special equipment and facilities for Guests with Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an Certain restrictions apply. Adjust and lower speed while maneuvering through Picnic Area Travel Tips Should your vehicle become disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed individual with a disability, must be under the control of the owner at all times and should remain on a leash or in Pre-Charged Battery Kiosk enclosed spaces like restrooms, merchandise and a harness. Cast Members are not able to take control of service animals. Pre-charged Battery Kiosk disabled during your visit, the Automobile accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific food and beverage locations. Guests have the opportunity to swap Club of Southern California provides to individual Hotels, please call the Walt Disney Travel Company at 714-956-MICKEY. Service Animal Restrictions Due to the nature Service Animal Relief Areas Reflective Captioning or purchase a pre-charged portable battery Park your device in safe locations clear from complimentary towing and flat-tire services to of some attractions, service animals may not • Able to use any planter with a gate and connecting cords for their mobile device. Accessibility information and accommodations for the following locations: walkways and stairs. Reservations Accepted nonmembers during Park hours. ® be permitted to ride. At these locations, please • Main Entrance: Esplanade near • Disney California Adventure Park Guest Services locations at Disney California Evacuation inquire with a Cast Member about available Disneyland® Kennel Club Resort Lost and Found Adventure ® Park. In the event of an evacuation, Guests may be options, including a rider switch with a member of • Fantasyland: Planter across from • Recreation and Activities Accessibility will vary depending on the type and required to walk certain distances and navigate Restrooms PARK RULES your party or a portable kennel. “it’s a small world” Please comply with park rules, signs and instructions, including but not limited to: location of the activity. For specific information and service options, please contact stairs or narrow walkways. In this case, please • Big Thunder Mountain Railroad • Fantasyland/Hub: Planter on right leading from Service Animal Relief Area • All persons and bags are subject to screening a Cast Member at the location. have a member of your party assist you, or wait in a • Gadget’s Go Coaster Central Hub towards vehicle for assistance. Sign Language on Mon. & Sat. • Proper attire is required. Costumes may not be worn by Guests 14 years of age or older • Indiana Jones™ Adventure • : Fountain area planter on right Schedule in Times Guide and at • Matterhorn Bobsleds near Train Station and Guest Relations • No smoking, including vaping, allowed in the Theme Parks and Downtown Disney. Transfers Special Considerations for Attractions with a non-riding member of your party. Items lost while riding Some attractions require Guests to transfer from • Single Rider Service Designated smoking areas are located outside the screening areas. attractions may not be immediately retrievable. For your safety, do SAFETY: Please abide by all safety warnings and notices. their wheelchairs to the ride. Cast Members are not • Kennels For information, call 714-781-7662. (Subject to availability) • The following are strictly prohibited: not attempt to retrieve lost articles in any area. Please see Cast • —The Adventures Continue Supervise children at all times. Children under age permitted to physically lift Guests in the transfer. Stroller Rentals - Firearms, ammunition, knives and weapons, or objects that appear Member for assistance. ® 7 years must be accompanied by a person age 14 Hosted by Huggies to be weapons years or older. Physical considerations on designated attractions: Please contact a Cast Member for information and assistance. The seating and restraints of this - Alcohol, marijuana (including marijuana-enriched products) and any attraction may prohibit Guests illegal substances For your safety while on attractions, remain seated WARNING! For safety, you should be in good health of certain body shapes or sizes with hands, arms, feet and legs inside the vehicle. and free from high blood pressure, heart, back or neck - Strollers larger than 31” x 52” and any types of wagons from riding Supervise children. problems, motion sickness, or other conditions that could Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors ©Disney - Pets or other animals, except service animals be aggravated by this adventure. Expectant mothers Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized Wild About Safety This attraction may be All loose articles, such as mobile phones, hats/sunglasses, and frightening for children (i.e., dogs and miniature horses) should not ride. Enhance your visit! used extensively throughout Disney California extensively throughout the world and also within our Resorts. water bottles, should be securely stowed while riding or left Safety Tip: No stampeding, keep your Get the Disneyland app at disneyland.com/maps. Adventure ® Park. These effects include strobe These fields are generally no greater than you would experience Wheelchair Rentals Additional details and a complete listing of park rules are available for viewing at arms and legs inside, stay seated on Disneyland.com/Rules or at Guest Relations. lights and other effects such as simulated in any urban environment or may be exposed to through common Wi-Fi Hotspot rides, and keep your paws behind the Recycling Be Green! Recycling containers throughout the Parks now lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. accept plastic, paper, cans & glass. NOTE: If you or any member of your party have questions regarding the above, you may speak with a yellow line. *Emergency services available by calling 911. For more information, visit Guest Relations located at City Hall. (See map inside) Chat with us! @DisneylandToday | Facebook.com/DisneylandToday Guest Relations Cast Member for details. Information subject to change without notice. ©Disney – DLP-090619-ENG Main Street, U.S.A. New Orleans Square Frontierland Fantasyland Tomorrowland

54 ATTRACTIONS ATTRACTIONS ATTRACTIONS ATTRACTIONS ATTRACTIONS 53 1 Disneyland® Railroad 13 Pirates of the Caribbean 23 Pirates Lair on * Fantasy Faire 56 Finding Nemo GG Mickey’s Toontown Mobility Access: Enter through exit to the Mobility Access: Enter through standard 30 Royal Hall (Alternate experience ) Main Street Vehicles LEFT of Blue Bayou Restaurant. Proceed to the 52 queue. Many pathways are accessible for 31 Royal Theatre Mobility Access: Enter through accessible Star Wars : Galaxy's Edge (One-way transportation only) designated access gate on the left. Wheelchairs/ECVs. (See Times Guide for show times) queue. Guests must navigate a narrow 55 2 Horseless Carriage 14 Disneyland® Railroad 20 51 50 49 24 Fantasmic! 32 Pinocchio’s Daring Journey* stairway when boarding and disembarking or V 3 Fire Engine Mobility Access: Proceed up the exit ramp near (See Times Guide for show times) Mobility Access: Enter through exit. an accessible experience is available. U 4 Horse-Drawn Streetcars Haunted Mansion. Wheelchair/ECV accessible Transfer access vehicle available. 48 vehicle available. 25 The Golden Horseshoe Stage 57 Disneyland® Monorail W 47 5 Omnibus ( ) 33 Snow White’s Scary Adventures* 21 15 Haunted Mansion Holiday See Times Guide for show times Mobility Access: Enter through standard S T EE Opera House Mobility Access: Enter through main entrance. Mobility Access: Enter through exit. queue. Elevator is available. 22 46 26 Frontierland Shootin’ Exposition Transfer access vehicle available. 6 Disney Gallery Mobility Access: Enter through accessible queue. 58 Autopia ® Mobility Access: Gun positions on the LE 34 Bibbidi Bobbidi Boutique 7 The Disneyland Story presenting Transfer access vehicle available. powered by Honda. (Minimum height 32”/81 19 accommodate Guests using Wheelchairs/ECVs. 37 Great Moments with Mr. Lincoln 35  Walkthrough* cm and 54”/137 cm to drive alone) 45 DISNEY DINING 27 Mark Twain Riverboat* (Alternate experience ) Bumping may occur. 38 Mobility Access: Enter through access gate to the Mobility Access: Enter through standard queue. DD 36 FF 8 L Royal Street Veranda RIGHT of turnstile. Lower-level access only. Guests must navigate a continuous series of 59 Disneyland® Railroad 39 Mobility Access: Proceed to the top of the 32 35 41 44 M Blue Bayou Restaurant 28 * narrow, winding stairs or an accessible 40 DISNEY DINING experience is available. exit ramp. Wheelchair/ECV accessible 33 N Café Orléans (Operates weekends and select seasons only) vehicle available. 34 42 A Carnation Café Mobility Access: Enter through the access gate 36 * O French Market Restaurant 29 B Gibson Girl Ice Cream Parlor to the RIGHT of turnstile. Guests must navigate a Mobility Access: Enter through access queue. 60  Fantasyland Mint Julep steep series of stairs when boarding Wheelchair accessible bench available. R Refreshment Corner P Bar 17 C and disembarking. 37 Casey Jr. Circus Train presented by Hewlett Packard Enterprise 18 23 30 Market House 28 BB 56 57 D 29 Big Thunder Mountain Railroad 38 Dumbo the Flying Elephant 61 Hyperspace Mountain ® Critter Country Mobility Access: Enter through standard queue. 16 AA E Main Street Fruit Cart hosted by Cuties . (Minimum height 40”/102 cm) 27 43 Transfer access vehicle available. 31 58 F Little Red Wagon ATTRACTIONS Mobility Access: Enter through exit. Transfer (Minimum height 40”/102 cm) Q CC 3 HH 59 39 Mr. Toad’s Wild Ride* Critter Country Frontierland 26 2 4 16 Splash Mountain access vehicle available. Mobility Access: Enter through exit and follow G Plaza Inn Mobility Access: Enter through the access gate the arrows to the left. A transfer seat and RIVERS OF 5 (Minimum height 40”/102 cm) 25 Z 65 H Jolly Holiday Bakery Cafe DISNEY DINING to the RIGHT of entrance. separate loading area is available. AMERICA 60 Mobility Access: Enter through exit, across from 64 X River Belle Terrace 40 Peter Pan’s Flight* 23 24 Tomorrowland Pooh Corner. Transfer seat available. Mobility Access: Enter through exit. Transfer 62 Tomorrowland Theater 15 Y 17 The Many Adventures of Winnie Y Stage Door Café access vehicle available. H 63 Adventureland the Pooh Z The Golden Horseshoe 41 Mobility Access: Enter Mobility Access: Enter through standard K G queue. New Orleans Square X 9 II Mobility Access: Enter through standard queue. AA Rancho del Zocalo Restaurante using the exit ramp. Transfer access vehicle and 13 I F ATTRACTIONS Wheelchair accessible vehicle available. transfer seat available. BB Ship to Shore Marketplace 63 Star Tours — The Adventures Continue P O N J C JJ 9 Walt Disney's Enchanted Tiki Room 18 Davy Crockett's Explorer Canoes 42 Alice in Wonderland* 14 L 12 10 ® Mobility Access: Enter through the exit to the 62 presented by DOLE (Operates weekends and select seasons only) (Minimum height 40”/102 cm) B Mobility Access: Enter via exit ramp next to lower right of standard queue. Transfer access Mobility Access: Enter through standard E PACKAGED FOODS. (Continuous shows) Mickey’s Toontown vehicle available. Mobility Access: Enter through standard queue level stairs of . queue. Transfer access vehicle available. M 43 Mobility Access: Enter A D 61 10 ATTRACTIONS 64 Astro Orbitor DISNEY DINING through standard queue. 8 Mobility Access: Enter through exit. 48 Disneyland® Railroad Mobility Access: Manual wheelchairs enter 44 Matterhorn Bobsleds Wheelchair/ECV accessible boat available. Q Harbour Galley 49 Goofy’s Playhouse through standard queue. ECVs enter through Adventureland the exit ramp. 11 Indiana Jones™ Adventure R Hungry Bear Restaurant Mobility Access: Enter through standard queue. 11 (Minimum height 42”/107 cm) 50 Donald’s Boat 65 Buzz Lightyear Astro Blasters 7 6 Mobility Access: Enter through standard queue. (Minimum height 46”/117 cm) Star Wars: Galaxy's Edge 51 Gadget’s Go Coaster Transfer seat available. Mobility Access: Enter through the exit and ( ; Mobility Access: Enter through standard Minimum height 35”/89 cm 45 Storybook Land Canal Boats Viewing Options* proceed to the rotunda. Guests must navigate expectant mothers should not ride) queue. Wheelchair accessible vehicle 3 ATTRACTIONS available. CITY 4 5 steps when boarding and disembarking the vehicle. Mobility Access: Enter through exit. ® 19 Star Wars : Rise of the Resistance Mobility Access: Enter through exit. Disney FASTPASS Distribution HALL 2 12 Tarzan’s Treehouse™* 52 Chip ‘n Dale Treehouse 1 Opens January 17, 2020 DISNEY DINING Available near Frontier Landing. 53 Mickey’s House and Meet Mickey 46 “it’s a small world" 20 Millennium Falcon: Smugglers Run HH Galactic Grill Breakfast, Blue Bayou and River Belle Terrace** DISNEY DINING Mobility Access: Enter using the ramp to the (Disney FASTPASS® distribution at Matterhorn sandwiches, burgers, salads, desserts and Dinner packages include access to reserved Main Street, U.S.A. I Tiki Juice Bar RIGHT of Mickey’s House and proceed through (Minimum height 38”/97 cm) standard queue. Bobsled's Disney FASTPASS® distribution drinks from Galaxies Far, Far Away... viewing. The Tropical Hideaway J Mobility Access: Enter through standard queue. 54 Minnie’s House location.) Mobility Access: Enter through The Spirit of Refreshment Transfer access vehicle available. standard queue. Wheelchair accessible II Hungry Bear Restaurant** K Bengal Barbecue Mobility Access: Enter using the ramp to the right hosted by Coca-Cola ®. On-the-Go meals include access to the 21 Savi’s Workshop – Handbuilt Lightsabers of the front yard and proceed through standard boat available. viewing area. 22 Droid Depot queue. 47 JJ  - "A Better Place" 55 Roger Rabbit’s Car Toon Spin (See Times Guide for days and times) Pizza, pasta and salads. Non-ticketed Viewing Tram to Mickey & Friends and Shuttle buses to Buzz, Woody, *Attraction DISNEY DINING Mobility Access: Enter through standard queue. Available along the Rivers of America on a operating hours DISNEY DINING Pixar Pals Parking Jessie & Bullseye Lots S Kat Saka’s Kettle first come, first serve basis. may vary from DISNEY DINING CC Maurice’s Treats park hours. Please T Ronto Roasters GG Toontown Dining *Show Tickets and dining packages are limited. Downtown Disney® District and Shuttle buses to see location or Interactive Adventures in the Parks DD Red Rose Taverne U Docking Bay 7 Food and Cargo **Make reservations at Disneyland.com, 714- Hotels of the Disneyland® Resort satellite parking lots Information Centers Take your experience in Star Wars: EE Troubadour Tavern 781-DINE (3463) or by stopping by the restaurant. for more information. V Oga’s Cantina Galaxy’s Edge & other lands to the FF Edelweiss Snacks Entertainment may next level with Play Disney Parks, W Milk Stand vary and is subject a mobile app with fun games, ©Disney ©Disney/Pixar to change. Please activities, trivia and music! Reservations recommended for Mickey’s Toontown may close early *Select Fantasyland attractions may close early Tarzan’s Treehouse™ TARZAN™ Owned by Edgar Rice Burroughs, Inc. and used by Permission. COPYRIGHT ©1999 Edgar Rice Burroughs, Inc. and Disney Enterprises, Inc. All Rights Reserved. Roger Rabbit’s Car Toon Spin ROGER RABBIT Character ©Disney/ Savi’s Workshop – Handbuilt Lightsabers and Oga’s due to fireworks. Please visit an Information due to fireworks. Please visit an Information Center Amblin Entertainment, Inc. Finding Nemo Submarine Voyage is inspired by Disney•Pixar’s Finding Nemo. Indiana Jones™ Adventure, Star Tours: The Adventures Continue, and Star Wars: Galaxy’s Edge ©Disney/Lucasfilm Ltd. & ™ Lucasfilm Ltd.Buzz Lightyear see Times Guide for Astro Blasters is inspired by Disney•Pixar’s Toy Story 2. Attractions and entertainment may be seasonal and are subject to change without notice. Haunted Mansion Holiday is inspired by Tim Burton's The Nightmare Before Christmas. days and times. Visit Disneyland.com/Play to download. Cantina. Reservations available for Droid Depot. Center for operating hours. for operating hours.