Welcome to Offenbach We warmly welcome you to our city near the River Main. With Content Page this new citizens’ brochure, we would like to help you find your way around Offenbach and settle all the necessary formalities Start – First Things First 02 quickly. Thus you’ll have more time for the nice things in life. By the way, you can easily process many of our services via Online Services 04 the internet – please go to page 4 to find out more. Housing and Building 13 If you have any questions: The Municipality of Offenbach [Stadtverwaltung], the City’s util ities consortium and its Work and Business 20 service companies [Stadtwerke Offenbach Unternehmens- gruppe], the energy pro vider Ener gie versorgung Offenbach AG Training and Education 23 [EVO] and the savings bank Sparkasse Offenbach will be pleased to assist you. Leisure and Culture 27 You’ll find an overview of all the utility addresses and contact Transportation and Mobility 36 details in the address section at the end of this brochure. Health 41 Family, Community and Integration 45 Overview of addresses 49 S Sparkasse Offenbach 1 EVO informs you on the best tariffs, instalment payments and Tip: EVO offers energy advisory services every Have an easy start – in the citizens’ office billing procedures. You can also obtain further information 3rd Thursday of the month from 3.00 pm – about energy and energy saving here. 5.00 pm at the EVO service point. You will also find many useful tips on energy saving online at 9 www.evo-ag.de or 9 www.offenbach.de/ There are many things to get done when you are new in a city. The Offenbach citi- Citizens’ office [Bürgerbüro], Kaiserstraße 39 klimaschutz zens’ office [Bürgerbüro] will help you to soon become a real Offenbach citizen. Tel. 069 / 8065-4222 or 115 At the citizens’ office, you may register your new residence, change the registration (Mon – Fri 8.00 am – 6.00 pm) Re-registering If you are new to Offenbach and own a car, you must re- What do you need to bring with you? of your vehicle or apply for a residential parking permit. EVO, the energy provider of your car register it within one week – at the citizens’ office. ID or passport | motor vehicle registration Offenbach, with its EVO ServicePoint is located not far from the citizens’ office and Opening hours: certificates Parts I and II (replacing the former accepts registrations. To arrange an appointment simply use the You may reserve licence number of your choice online simply vehicle registration certificate and certificate telephone number of the citizens’ office by entering the search term “Wunschkennzeichen” [licence of title) | EVB-number | the previous number The citizens’ office offers its services from Monday to Friday by prior arrangement of mentioned above. number of choice] at www.offenbach.de and choosing your plates an appointment. Long waiting times – in particular for employees – are thus avoided. desired number. When the most important formalities have first been ticked off as settled, you can Tip: You can arrange an appointment online at relax and enjoy life in Offenbach. the Internet 9 www.offenbach.de/buergerbuero- Applying for Do you live somewhere central where street parking is subject What do you need to bring with you? termin. When you have received your appoint- a residential to a charge? Residential parking areas have been set up in the ID or passport | motor vehicle registration ment confirmation, you will also receive an parking permit centre of Offenbach to make parking easier for residents. certificate Part I (vehicle registration certifi- overview of which documents you need to bring Just ask for this service when re-registering your car. cate) 9 www.offenbach.de/bewohnerparken with you so that your issue can be dealt with. Waste collection ESO Stadtservice GmbH, which belongs to the City Service Tip: You can view the current Waste Manage- unit of Offenbach’s utilities consortium, is responsible for the ment Calendar at 9 www.offenbach.de/ disposal of waste in Offenbach. Its Offenbach Waste Manage- abfallkalender. You can also receive all the Once you’ve moved, The citizens’ office is located at the centre of Offenbach, ap- Tip: You will find in-depth information on the ment Calendar contains all collecting dates (residual waste, collection dates and lots of other useful city go to the citizens’ proximately 300 metres from the town hall. It is easy to access services provided, required documents, costs bio degradable waste, paper, yellow bin for recyclable mate- service information via an app. Download the office for most people, including those who have difficulty walking and other things worth knowing on relocation, rials) and provides tips for better waste prevention. The Waste free ESO app to your smartphone from your and families with pushchairs. At the citizens’ office, you may car registration, ID cards and passports online Management Calendar is displayed at the citizens’ office. app store. change the address on your personal identity card or passport at 9 www.offenbach.de/buergerbuero-termin (Germany) or on your Electronic Residence Permit [Elektro- In this way, many matters can be dealt with By calling the service number 069 / 840004-545, you can Tip: If you’re in a hurry, you can order the nischer Aufenthaltstitel, EAT] after your move. from the convenience of your own home. make an appointment for bulky refuse such as old furniture “Sperrmüll-Express” service for a fee, and the and electrical appliances to be collected free of charge. bulky items you want collected will then be Notification Move completed? Remember to register your new address What do you need to bring with you? picked up within three days. The cost depends of change within one week. ID or passport (one adult family member can on the amount to be collected, but the mini- of address register the entire family by presenting all their mum fee is € 40.00 plus VAT. You can take ID papers). smaller quantities of bulky refuse parts, electrical appliances and garden waste to the Registering for elec- Conveniently for you, your local energy provider – EVO – What do you need to bring with you? recycling centre in Dieselstraße. tricity, water, gas, Energieversorgung Offenbach AG – also have their offices ID or passport | name of previous tenant or district heating at the next to the citizens’ office. You can register for electricity, gas, previous owner or the meter number. Dog registration Dogs can also be registered directly at the citizens’ office The respective forms can be downloaded as EVO ServicePoint district heating and water supply during your visit. which will forward the completed forms to the res ponsible PDF files from 9 www.offenbach.de treasury and tax office. 2 Start Start 3 Secondary resi- A person with secondary residence in Offenbach who has to 9 www.offenbach.de –› Rathaus & Service –› Manage your dealings with the authorities online dence tax return pay taxes for this secondary residence may complete and file Online-Rathaus his tax return forms online. Food health and Those who work in the field of food preparation, sale or in the 9 www.offenbach.de –› Leben in OF –› The portal www.offenbach.de offers more and more services via the internet. Online, 9 www.offenbach.de/buerger-service safety instructions gastronomy business require instructions and a certificate Gesundheit you can make an appointment at the citizens’ office [Bürgerbüro], apply and pay for a according to the Infection Protection Act. An appointment for residential parking permit, a motor vehicle de-registration or re-registration. such an instruction can be made under www.offenbach.de. In order to make it easy for you to find what you are looking for, you can reach all on- line services of the city and its service companies under www.offenbach.de/buerger- Offenbach You can help us make Offenbach better! Report to us what 9 www.offenbach.de/maengelmelder service. Via this link, you will also find important information such as the annually up- defects reporter bothers you: Albeit a wild pile of bulky waste, some defective dated rent index, the wedding calendar of the registry office and the Offenbach de- [Mängelmelder] playground equipment or a broken kerbstone. Just download fects reporter. the app onto your smartphone or use the online form on the Energieversorgung Offenbach (EVO) [energy provider for Offenbach, abbreviated 9 www.evo-ag.de/digital website. EVO] has an all-in-one online service platform called EVO Digital. Customers can access all online services using this platform. Waste collection Our website can show you the dates on which rubbish is colle- 9 www.offenbach.de/abfallkalender calendar cted in your street. Or even easier: Download the free city ser- Citizens’ office Would you like to register a new place of residence or renew 9 www.offenbach.de/buergerbuero-termin vice app onto your smartphone. The app will not only inform online appointment your identity or vehicle documents? Feel free to arrange an ap- you of the collection dates but also remind you of the next coll- planner pointment at the citizens’ office. You may do so by telephone ection with a waste alarm. (115), at the reception or online. Waste in the city There is no need to get annoyed about illegally disposed wa- 9 http://stadtservice.soh-of.de –› Entsorgung Residential parking Do you need a residential parking permit or would you like to 9 www.offenbach.de/bewohnerparken area ste – better just contact the ESO City Service or report it via permit extend or change it? The city gives you the option of settling the Offenbach defects reporter.