CSR Report 2014 Corporate Social Responsibility Report
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CSR Report 2014 Corporate Social Responsibility Report Synergy, Innovation, and Speed SG Holdings Group Corporate Philosophy "Trust, Create, Challenge" Th e SG Holdings Group will: - Earn the trust of customers and society and grow together. - Create new value and contribute to social development. - Always take on the challenges presented to us, pursuing all possibilities. 2 SG HOLDINGS GROUP CSR Report 2014 CONTENTS 4 Business Outline 8 Message from the Chairman and President 10 Highlight 1 Corporate Responsibility toward Social Infrastructure: Large-scale disaster response. The future of BCP (Business Continuity Plan)/ BCM (Business Continuity Management) as seen through dialogue with stakeholders 14 Highlight 2 Growing the Company through the Strength of Women: Initiatives to promote the activities of women 16 CSR Activities Report 18 Safety 23 Environment 30 Society 36 Employees 39 Management 42 Foundation Activities 44 Global Group Company Business and CSR Activities 46 Third Party Opinions Regarding the SG Holdings Group "CSR Report 2014" 47 CSR Report 2013 Questionnaire Results Editing Policy Two versions of the SG Holdings Group CSR Report have been published: a printed version (signifi cant topics) and an online version (a detailed report). The printed version of CSR Report 2014 is intended for the general public and our many stakeholders, while the online version is for professional researchers of the environment and CSR. The printed version describes initiatives we particularly want to introduce to readers. The online version contains all information related to our group CSR activities, including numerical data. Highlights this year include initiatives concerning important topics within the SG Holdings Group. Additionally, the report page introduces the main initiatives we are focusing on, and includes comments we have received from experts in related fi elds. Each activity is based on and classifi ed by the seven core subjects of ISO26000, providing guidelines for international standards. Reference Guidelines Ministry of the Environment, "Environmental Reporting Guidelines 2007" GRI, "Sustainability Reporting Guidelines (3rd Edition)" Website http://www.sg-hldgs.co.jp/csr/ Report Period March 21, 2013 - March 20, 2014 * When reporting periods diff er, clarifi cation will be provided as needed. Organizations Subject to Reporting SG Holdings Group Companies and Foundations * Group-wide business initiatives are referred to as SG Holdings Group initiatives. Activities related exclusively to specifi c companies and organizations are clarifi ed as needed. SG HOLDINGS GROUP CSR Report 2014 3 Business Outline SG Holdings Group: Connecting People, Society, and the Future Company Outline SG Holdings Co., Ltd. is the pure holding company of the SG Holdings Group, which implements management strategies and administration functions for the entire group. Each group company focuses on a specifi c area of expertise. Name: SG HOLDINGS CO., LTD. Established: March 21, 2006 Business Content: Group management strategies, administration, and related business. Head Offi ce Location: 68 Tsunoda-cho, Kamitoba, Minami-ku, Kyoto, Japan Chairman and President: Eiichi Kuriwada Total assets: 559,469 million yen Net assets: 179,127 million yen Capital: 11,882 million yen Consolidated Performance (100 millions of yen) (100 millions of yen) 10,000 500 8,881 8,943 8,811 8,713 8,350 Other Operating Real estate 608 633 28 433 revenue 643 652 Logistics 500 by segment 8,000 519 503 498 400 583 Delivery 123 548 302 303 295 310 Operating income 6,000 300 4,000 7,752 7,809 7,664 7,534 7,094 200 Note: Since fiscal 2013 we have changed our calculations per segment to cover four businesses, including real estate, and adjusted 2,000 100 the figures for fiscal 2012 accordingly. The figures for fiscal years up to 2011 are based on the previous method of the three 0 0 business segments; delivery, logistics and 2009 2010 2011 2012 2013 (FY) other. Delivery Business Logistics Business Real Estate Business Other Operating revenue Operating income Operating revenue Operating income Operating revenue Operating income Operating revenue Operating income (100 millions (100 millions (100 millions (100 millions (100 millions (100 millions (100 millions (100 millions of yen) of yen) of yen) of yen) of yen) of yen) of yen) of yen) 10,000 500 750 10 200 50 750 50 43 263 8,000 363 400 600 8 160 40 600 40 31 31 6,000 300 450 6 120 30 450 30 5 4,000 200 300 4 80 20 300 20 652 583 7,534 7,094 498 548 123 2,000 100 150 2 40 10 150 10 5 -0.1 28 0 0 0 0 0 0 0 0 2012 2013 (FY) 2012 2013 (FY) 2012 2013 (FY) 2012 2013 (FY) 4 SG HOLDINGS GROUP CSR Report 2014 Main Domestic Companies Delivery Business (1) Sagawa Express Co., Ltd. Providing total logistics solutions in addition to a wide range of delivery activities with a particular focus on express delivery. (2) SG Moving Co., Ltd. Offers various installation and moving related services, including large furniture and home appliances. (3) World Supply Co., Ltd. Off ers delivery agency services to department stores, etc., 3PL*, and cooperative food delivery services. * A service that off ers comprehensive solutions through undertaking all customer logistics operations. Logistics Business (4) Sagawa Global Logistics Co., Ltd. Optimizes all aspects of the supply chain through 3PL operations, logistics processing, etc. (5) Sagawa Logistics Partners Co., Ltd. Offers total logistics support, ranging from inspection and needle detection, to storage and logistics processing. (6) SGH Global Japan Co., Ltd. Off ers comprehensive international transport services, from international logistics and shipping storage to domestic transport. Real Estate Business (7) SG Realty Co., Ltd. Provides management and lease business for real estate facilities owned by the Group. (8) SG Assetmax Co., Ltd. Makes real estate investments focusing on logistics facilities owned by the SG Holdings Group. Other (9) Sagawa Advance Co., Ltd. (13) SG Fielder Co., Ltd. Offers general services such as insurance agency, travel Offers outsourcing services of personnel for warehouse business, and retail business. related business. (10) SG Motors Co., Ltd. (14) SG Expert Co., Ltd. Offers various services including vehicle maintenance Brings together SG Holdings Group administration operations, support, new and used car sales, and body production. such as general aff airs, human resources, and accounting. (11) SG Systems Co., Ltd. (15) Nouvelle Golf Club Co., Ltd. An all-in-one logistics IT company off ering system development Manages a golf course in Oamishirasato, Chiba prefecture, and operation services, including a package tracking system. which respects and is in harmony with nature. (12) Sagawa Financial Co., Ltd. (16) Sagawa Foresty Co., Ltd. Off ers a variety of fi nancial services, including the "e-collect" Cultivates, preserves, and manages forests owned by the COD service. Group in Kochi and Tokushima prefectures. SG HOLDINGS GROUP CSR Report 2014 5 Business Outline Our Global Network: Connecting the World through Group Synergy Customer accounts 1 million China Korea Taiwan India Thailand Laos Cambodia Philippines Vietnam Malaysia Singapore Express packages handled Indonesia Vehicles in fleet 1,200 million (delivery trucks) 25,662 International Group Companies SG Holdings Global Pte. Ltd. z Shanghai Dazhong Sagawa Logistics Co., Ltd. The controlling company for the international business of the Focuses on express home delivery within Shanghai. Group that provides planning for international business, strategy Many of the packages handled are mail order products. COD formulation, fund raising, funding of international locations, and service and operate depots within the city are also provided. other management operations. z Sagawa Silox Shanghai Co., Ltd. Features a logistics center located in Shanghai's Waigaoqiao Free z Tianjin Poly-Sagawa International Trading Co., Ltd. Trade Zone, where various tasks are performed for textile goods, Focuses on trade operations and forwarding (*1). including spec confi rmation, needle detection, price tag attachment, Storage agency business for metal parts, automobiles, etc. is storage, high-speed sorting, store-specifi c classifi cation, and kitting. conducted in our company-owned bonded warehouse. z Sagawa Silox Qingdao Co., Ltd. *1 Forwarding: Agency work such as transport and customs procedures Features a 12,540 square meter, company-owned warehouse related to import/export for international business. within the Qingdao Free Trade Zone, where various tasks are z Shanghai Poly-Sagawa Logistics Co., Ltd. performed for textile goods, including spec confi rmation, needle Focuses on courier (*2), forwarding, and 3PL business to meet detection, price tag attachment, storage, high-speed sorting, customer demands. store-specifi c classifi cation, and kitting. *2 Courier (International Courier Service): A service where documents and z Sagawa Express (H.K.) Co., Ltd. parcels, etc. are sent in a short period of time, using international air mail. Focuses on forwarding, warehouse logistics, transport, courier z Poly-Sagawa Logistics Co., Ltd. tasks, and moving. Focuses on forwarding and logistics processing. z Sagawa Express International Taiwan Corp. Sales branches are located in Beijing, Dalian, Tianjin, Qingdao, Focuses on warehouse logistics, ocean transport, courier tasks, and Guangzhou. etc. Company-owned trucks are also used for small lot collection and delivery in the Taipei area. z Sagawa Logistics Korea Co., Ltd. Focuses on courier