1

2

Contents

Chapter Page

Introducon 4

Housing Need 7

Homes 17

People 27

Communies 36

Equalies Summary 42

‘We Will’ Summary 45

This document is available in Welsh / Mae’r ddogfen hon ar gael yn Gymraeg.

3

Introducon

Cardiff’s Shared Vision The Cardiff Liveable City Report (October The Council’s priories (see le) 2015) highlights Cardiff’s performance recognise the most important areas that Cardiff’s vision is ‘ to be Europe's most against these outcomes, showing where need to be addressed in the short to liveable Capital City ' - a great place to the city is doing well and where medium term. work and do business; which aracts and improvement is needed. retains the best talent; a place where This Housing Strategy supports each of people love to live; and a city of The 7 shared outcomes contribute to the these priories across a range of service opportunity for everyone, regardless of Naonal Well-being Goals set out in the delivery areas and indicates how Housing background. Well-being of Future Generaons (Wales) can contribute to the Liveable City

Act 2015, which requires public bodies to agenda over the next 5 years, whilst also Being a liveable capital city means adopt sustainable ways of working to preparing a longer-term approach to achieving the 7 shared outcomes improve the economic, environmental, planning. outlined in Cardiff’s Single Integrated social and cultural well-being of Wales. Plan, “What Maers”: Strategic Links

⇒ City of Cardiff Council Priories: People in Cardiff are safe and feel safe The Strategy acknowledges the priories

⇒ Cardiff has a thriving and prosperous outlined in the Welsh Government’s

economy Beer naonal planning policy, housing and Supporng educaon homelessness strategies. ⇒ People in Cardiff achieve their full vulnerable and skills potenal for all people It also responds to recent Welsh ⇒ Cardiff is a great place to live, work Government legislaon including the and play Housing (Wales) Act 2014, Social Services

⇒ People in Cardiff have a clean, and Well-being (Wales) Act 2014, and Creang Working aracve, sustainable environment more jobs, together to Renng Homes (Wales) Act 2016,

⇒ People in Cardiff are healthy and beer- transform together with changes in UK Government

paid jobs services policy, specifically around welfare reform. ⇒ Cardiff is a fair, just, inclusive society

4

Introducon

This Housing Strategy for Cardiff 2016- Key Aims Partners 2021 sets out how the City of Cardiff Key to the success of any strategy is Council and its partners will shape and ⇒ To develop a full understanding partnership working. The Council is deliver future housing services and of housing need in the city fortunate to have a wealth of partners provision across the city. (Housing Need ) who share the same values and priories, including: ⇒ To take a coordinated and

Vision evidence based approach to ⇒ local Housing Associaons (known developing and improving as Registered Social Landlords); We aim to deliver the best housing homes in Cardiff (Homes ) ⇒ private landlords and leng agents; outcomes for the people of Cardiff, ⇒ To ensure that the housing ⇒ third sector support providers; working together with our needs of the most vulnerable ⇒ statutory partners operang in the partners to ensure that all our are met (People ) city including Health, Probaon, cizens can access high quality , Police and Fire Service; ⇒ To improve neighbourhoods affordable and sustainable homes. and help build stronger ⇒ Welsh Government. communies (Communies ) Monitoring the Strategy This Strategy sets out a number of The Strategy has been developed in a Each key aim is addressed through a ambious acvies to be undertaken me of challenges: new legislave dues separate chapter under the headings of: over the next 5 years. These are listed as on local authories, connuing austerity ‘We Will’ commitments throughout the leading to unprecedented budget cuts ⇒ Housing Need document and are summarised on pages and an increasing demand for services. ⇒ Homes 45-46. A separate acon plan will be

developed and connually monitored Recognising these challenges, 4 key aims ⇒ People with partners to inform an annual report have been idenfied. ⇒ Communies of progress published each year.

5

Whole System Approach

It is recognised that aspects of the housing system overlap and that addressing one aspect can have implicaons for other factors. This Strategy has been developed using a ‘whole system’ approach that acknowledges this complexity, as shown in Housing Housing Need the following diagram: Market Assessment Under- Social Care Occupaon / Priories Over-Crowding Gypsy / Availability Private Traveller of Social Rented Needs Housing Sector Homes Housing Cardiff Local Assisted Management / Allocaon Development Home ASB Scheme Plan Ownership Neighbour- Community Cardiff Tackling Affordable Housing hood Benefits Housing Empty Regeneraon Development Strategy Properes Estate Energy Regeneraon Tenant Efficiency Improving Parcipaon Homes Communies Hubs / Reviewing and Housing Tackling Adapted Advice Homelessness Homes

Migang Housing Related Welfare Support Reform Independent Living Soluons People

6

Housing Need

To develop a full understanding of housing need in the city

7

Understanding housing need in the city Local Housing Market Assessment Dwelling Type for a 1 bedroom property, £689 for 2 Findings 31% of dwellings are terraced houses, bedrooms and £857 for 3 bedrooms. This 29% are semi-detached houses, 26% are compares to Local Housing Allowance In 2015, the Council commissioned a flats and 14% are detached houses (2011 rates of £450 (1 bedroom), £550 (2 Local Housing Market Assessment Census). The majority (72%) of social bedrooms) and £650 (3 bedrooms). (LHMA) to understand the nature and sector properes have 1 or 2 bedrooms, level of housing demand and need within whilst in the private sector 66% of Household Income and Affordability Cardiff. Over 13,000 households were properes have 3 or more bedrooms. 39% of exisng households have annual surveyed and secondary data, including incomes below £20,000, rising to 50% for populaon forecasts and Census data, House Prices and Rental Values concealed households (people living was analysed as part of the assessment. The average price paid for a detached within a household wanng to form a property in Cardiff was £341,177; a semi- separate household, for example adult Demographic Change detached cost £218,066; a terraced children living with parents). 51% of Welsh Government 2011-based property cost £179,879 and a flat cost exisng households earn below the UK projecons idenfy 142,802 households £142,888 (Land Registry 2014). The average of £26,135 per annum (63% for in Cardiff in 2011, rising to 201,792 by average private rent per month was £559 concealed households). 2036, an increase of 41.3%. Average household size will reduce from 2.33 to Tenure Changes Between Censuses 2.21 over the same period.

45.0% Tenure Profile 40.0% 35.0% 2011 Census data shows that the owner- 30.0% 25.0% occupier market has reduced since 2001 20.0% 15.0% from 69.2% to 59.2% of the city. Private 10.0% renng has almost doubled from 11.1% 5.0% 0.0% to 21.9%. The private rented sector is Owner Occupier Owner Occupier Private Sector Social Sector Shared Equity with M ortgage no M ortgage Rent Rent now larger than the social sector, which 2001 Census 41.0% 28.2% 11.1% 17.0% 0.7% has remained at around 17%. 2011 Census 32.7% 26.5% 21.9% 17.1% 0.4% 8

Understanding housing need in the city

The following table shows the single Availability of Social Housing Lets income thresholds required to purchase Between the 8 social landlords, an Stock Levels entry level (lowest quarle) properes in average of 1,644 lets are made each year. The Council and 7 partner Housing Cardiff, based on a 95% mortgage and Targets are applied to the 3 sub-lists Associaons have in total almost 24,000 lending rao of 3.5 mes gross income. (Homeless, Beneficial Transfer and units of social rented accommodaon. General) of the Cardiff Housing Waing Entry Level Sales – Income Thresholds (£) List to reinforce movement and maintain Linc Cymru United Sales Income HA, 823 Welsh HA, social stability by ensuring that a mix of 895 Level Threshold Taff HA, households in different situaons are

1 bed flat £85,000 £23,100 987 rehoused.

2 bed flat £105,000 £28,500 Hafod HA, 1,119 2 bed terrace £120,000 £32,600 City of Cardiff Housing Waing List Cadwyn HA, Source: LHMA March 2015 Cardiff 1,216 The Council and local RSLs operate a Council, common waing list for social housing, The thresholds for renng entry level 13,657 from which suitable applicants are properes (based on rent at 25% of gross offered available properes. income) are shown below: Cardiff Wales and Community For those wanng to join the list, Entry Level Rents – Income Thresholds (£) West HA, HA, 2,587 2,704 applicants must first aend a Housing

Rent Income Applicaon Interview where all suitable Social stock is predominantly located in Level Threshold housing opons are explained, including outlying parts of the city. Demand for all 1 bed flat £495 £23,800 joining the waing list. On average 69 wards is high and opportunies to 2 bed flat £650 £31,200 Housing Applicaon Interviews are develop affordable housing across Cardiff 2 bed terrace £650 £31,200 undertaken each week, with 89% are always being explored. New units are Source: LHMA March 2015 accepted onto the waing list. A quarter planned for the more popular wards of applicaons are from exisng social We Will: Update and refresh the adjacent to the city centre. tenants wanng to transfer properes. Housing Market Assessment data.

9

Understanding housing need in the city

Maps showing the availability of different types and sizes of accommodaon are used to give informed advice (see right for an example).

Band % Number Immediate 0.3% 38 Band A - urgent need with local connecon 6.4% 577

Band Bi - high need with local connecon 9.4% 991

The chart above shows the current stock levels by Band Bii - medium need with local connecon 33.6% 3487 number of bedrooms, compared to the bedroom need of Band C - urgent need, no local connecon 0.0% 0 applicants on the waing list and turnover in 2014/15. Band Di - high need, no local connecon 0.4% 54

The joint Cardiff Housing Allocaon Scheme priorises Band Dii - medium need, no local connecon 2.7% 269 applicaons based on housing need and a local Band E - no need with local connecon 43.4% 3856 connecon to Cardiff. All applicaons are placed within a Band F - no need, no local connecon 3.8% 300 Band in date order as shown in the table on the right: TOTAL 100% 9572 10

Understanding housing need in the city The Housing Waing List is comprised of Those registered in Bands E and F have Current Waing List Age Age Age Age households with differing housing needs. no idenfied housing need and account Applicants Aged 50+ 50-59 60-69 70-79 80+ Own their own These include applicants who: for almost half of the waing list. 7% of 6% 12% 17% 28% all applicants have no local connecon. home Are homeless Rent privately 37% 25% 11% 13% The Council has accepted a duty to The joint Allocaon Scheme is amended Rent social 34% 38% 49% 47% rehouse 221 households. as necessary informed by new policy and housing Are living in unsasfactory housing legislaon such as ongoing welfare Have adaptaons 13% 23% 36% 40% condions reforms and operaonal experience. Receive support 25% 23% 27% 23% • 2765 households (29% of the waing Interested in list) are overcrowded. Older People 84% 88% 79% 70% designated • 489 households (5% of waing list) Cardiff has an ageing populaon, with need to downsize and are on the implicaons for the required amount, Interested in 27% sheltered (but are 40% 48% 68% Beneficial Transfer sub-list. type and locaon of older people’s not Need to move on medical or welfare housing. Currently there are almost 2000 eligible) grounds applicants on the Housing Waing List move were poor health, difficulty with • 2477 households (26% of the waing aged over 50 wanng social housing. stairs, to live near friends and family and list) have a medical need. to be with people their own age thereby • 1621 households (17% of the waing The majority need 1 bedroom properes avoiding isolaon. list) need ground floor / li accessible but 5% require 2 bedrooms and 990 accommodaon. require ground floor or li accessible All available data on both need and older • 549 households on the Cardiff accommodaon. 151 of these applicants persons stock is currently being collated Accessible Homes list (89% of these will release larger social properes. to inform discussions with partners on also on General List). how best to address the housing needs Need to move to a parcular area to A survey of these applicants in 2014 of this client group. avoid hardship highlighted the following informaon Including people fleeing domesc abuse (see table). Respondents idenfied that We Will: Develop an Older Persons or affected by an-social behaviour. the most common reasons for wanng to Accommodaon Strategy for Cardiff. 11

Understanding housing need in the city Under-Occupaon / Over-Crowding 750 offers of smaller social housing were made. However, many tenants are Under-Occupaon and Over-Crowding reluctant to move and have refused Tenure Under-occupied Over-crowded suitable offers. This has resulted in the DHP being withdrawn, leaving some Owner occupied with mortgage 45.3% 3.5% households accruing rent arrears. Owner occupied without mortgage 63.4% 0.7% We Will: Connue to work with RSL Private Rented 9.6% 4.0% partners to develop soluons to Council Rented 12.5% 8.1% address under-occupaon. RSL Rented 3.1% 7.6% All Stock 35.6% 3.7% In addion, 16% of applicants on the Common Waing List aged over 50 have The above table shows the findings of the Tackling Under-Occupaon idenfied a wish to downsize. Many are Local Housing Market Assessment on Under the first phase of welfare reforms not affected by the bedroom tax but occupaon of accommodaon by tenure. a total of 4,194 social tenants of working could free up larger accommodaon for Around 2,000 social rented family units age were idenfied as being affected by those in housing need or over-crowded. with 2 or more spare bedrooms were the ‘bedroom tax’. 396 of these We Will: Offer incenves and idenfied - an under-occupaon level of households are currently on the Housing aracve accommodaon to older 12.5% or 1,673 properes in Council Waing List looking to downsize. people who can downsize . stock, and 3.1% or 324 properes in Housing Associaon stock. The Council and RSLs have used Tackling Over-Crowding Discreonary Housing Payments (DHPs) Currently 28% of households on the The number of over-crowded households to support affected households by Housing Waing List are over-crowded; in the social rented sector was idenfied contribung towards the shorall in rent the majority require 1 or 2 extra as 1,890. Over-crowding affected 10.9% whilst waing for an offer of housing. bedrooms but some are extreme cases of Cardiff’s BME households, compared requiring an extra 3 or 4 bedrooms. to 3.7% of the whole populaon. Between January and December 2015,

12

Understanding housing need in the city

The Allocaon Scheme has been revised The Scheme will be revised accordingly to Cardiff Accessible Homes Waing List to priorise the most severely over- ensure that those in greatest housing There are currently 510 households crowded households, however other need are given the necessary priority for waing for adapted social properes; soluons need to be explored. Potenal re-housing. The impact on available lets (many with disabled children). In 2014/15 opons could include: will need to be monitored. most lets were 1 bedroom properes:

Adapted Property Lets 2014/15 ⇒ Assisng over-crowded households to Reviewing Social Care Priories move to larger accommodaon by 1 bed 2 bed 3 bed 4 bed Total Learning Disabilies offering realisc soluons : help to Bungalow 13 7 0 1 21 access the private rented sector by Over the period 2015 to 2020 offering bonds; mutual exchanges. approximately 175 addional Learning Flat 70 33 0 0 103 Disability service users will require House 3 7 23 4 37 ⇒ Assisng adult children of over- accommodaon and support. Total Lets 86 47 23 4 161 crowded households to move out: financial and Into Work advice will be 10 service users per year will require bed Need 150 200 130 30 510 spaces in shared housing as part of the offered as well as bonds. ‘Closer to Home Project’, which aims to A review of the Cardiff Accessible Homes return service users from exisng out of ⇒ Working to migate the impact of project is underway with partner RSLs. county residenal placements and avoid overcrowding where a move is not This will evaluate how best to manage future placements outside Cardiff. possible : provision of bunk beds and households with specific medical needs;

storage facilies to free up space there are currently 1621 households on 25 service users per year will require within the home. the Common Waing List with a need for move-on housing (core and cluster either ground floor or li accessible model) from supported living, family accommodaon. We Will: Implement an acon plan homes with older carers and the to assist over-crowded households, Emergency Accommodaon Scheme. We Will: Review the way that having regard to the needs of BME accessible housing is allocated to households. best meet needs.

13

Understanding housing need in the city Reviewing Homelessness Homelessness Legislation Duty to Help to Secure Accommodation: With the changes to homeless legislation Where homelessness cannot be Rough Sleeping brought in by Part 2 of the Housing prevented, the Council must assist Cardiff has a variety of services to assist (Wales) Act 2014, local authorities have a households in finding suitable alternative those who ‘sleep rough’ in doorways, number of new duties to help anyone accommodation, and where necessary parks or other vulnerable settings. During seeking housing advice and assistance. offer interim housing. The duty to help to 2015/16, the weekly average of rough Since its introduction, Cardiff has met secure alternative accommodation has sleepers was 42. This high figure is due in these new duties in the following ways: been accepted for 1330 clients; 94 of part to the increase in European Economic these have been assisted into the private Area (EEA) nationals who can claim Job Duty to Provide Advice and Assistance: rented sector. Seekers Allowance but not Housing The Council has a duty to provide advice Benefit to pay for accommodation, due to and assistance to anyone including Duty to Secure Accommodation: a change in legislation in January 2014. persons from abroad. Since the inception This includes discharging duty into either of the legislation on 28 th April 2015, 3,373 private or social housing for those Over the year Cardiff has on average 15 clients have approached the Housing deemed in priority need. Many remain in long-term rough sleepers who either Options Centre for advice and assistance. interim accommodation whilst housing is refuse, or are too chaotic, to access being sourced. The duty to secure provision. Outreach teams are engaging Duty to Prevent Homelessness: accommodation has been accepted for with these individuals regularly. The Council is required to work with 392 clients in 2015/16. clients to try and prevent homelessness or secure alternative accommodation. There is no time limit on how long prevention We Will: work can be carried out for. Personalised • Develop a new Homelessness action plans detail what each party can do Strategy for Cardiff following a full to try and resolve the client’s housing needs assessment and review of situation. To date 528 households have services. been assisted, with 61% achieving a • Develop an acon plan to address positive final outcome. rough sleeping in the city.

14

Understanding housing need in the city Gypsies and Travellers addion a need has been idenfied for a Assisted Home Ownership transit site. Discussions are ongoing with Gypsy & Traveller Sites Waing List The Council keeps a register of first-me other South East Wales Local Authories The Council operates two sites: buyers interested in purchasing a part- to explore a regional soluon. Shirenewton has 59 pitches and Rover share (usually 70-80%) of new build

Way has 21 pitches. Currently there are properes specifically developed by Developing Addional Provision 16 households on the waing list for the partner RSLs or private developers. The Council is undertaking a Gypsy and Rover Way site and 27 households on the Traveller site selecon process to meet waing list for Shirenewton. In 2014/15, There are currently 832 households the short and long term need for pitches. 2 plots were let on Rover Way (1 to the waing to hear about new schemes or re- This process is referenced in the LDP waing list and 1 through homelessness) sales of exisng shared-equity properes, Monitoring Framework. with 2 further lets on Shirenewton (both which must be marketed to the register in from the waing list). We Will: Take forward delivery of the first instance. In 2014/15, 6 1-bed new addional Gypsy and Traveller sites to build flats were offered and 12 re-sales Gypsy & Traveller Needs Assessment meet short and long term need. were made; 4 1-bed flats, 7 2-bed flats The Council has undertaken an and 1 3-bed house. accommodaon needs assessment to plan for future site development. This has Black & Minority Ethnic Households We Will: Review addional methods involved interviewing all current residents to promote the Assisted Home The Local Housing Market Assessment Ownership Scheme. of both sites and projecng growth. examined the needs of Cardiff’s Black and Minority Ethnic (BME) communies. BME Future need has been forecast at 48 households were found to be more addional authorised pitches over the prevalent in the private rented sector and next 5 years, with 72 over the life of the also to experience higher levels of over- Local Development Plan (LDP) to 2026 crowding than the wider populaon. No (subject to Welsh Government approval). other disnct housing issues were This increases by a further 21 pitches if idenfied by the Assessment. Rover Way is ulmately replaced. In

15

Understanding housing need in the city Assessing Housing Need & Demand In-migrant demand over the period is Further analysis of local data is needed to esmated at 10,665, placing total demand determine the type and size of properes Following official guidance, the Local for market housing within the City at required at a ward level. This will ensure Housing Market Assessment calculated 29,976 households over the 3 years. the housing needs of the most vulnerable exisng housing need at 10,006 are met, whilst delivering sustainable households and annual newly arising need Affordable Housing communies. Housing’s role in making at 2,236 households. This includes those The Council regards the following types of Cardiff a liveable city will be explored and that lack their own accommodaon or live housing as affordable: a long-term plan established. in unsuitable housing and who cannot afford to meet their needs in the market. Social rented housing - provided on the We Will: basis of need by the Council or RSLs, with • Develop a ward by ward To meet demand, Cardiff needs to rent levels having regard to Welsh assessment of affordable housing build 2,024 affordable properes per Government guideline and benchmark need for Cardiff to inform future year for the next 5 years. rents. development. LHMA March 2015 • Develop a 30 year plan for housing Intermediate housing - provided on the in Cardiff in line with the Liveable basis of need where purchase prices or Cies agenda. Demand for Market Housing rents are above those of social housing The Market Assessment idenfies 11,010 but below market house prices or rents. In exisng households planning to move into Cardiff this includes: owner occupied housing and 3,150 ⇒ Intermediate Rented Housing , where planning to move into private rented rent levels are no more than 100% of housing between 2015 and 2018. Local Housing Allowance (inclusive of service charges) in perpetuity. 2,117 concealed households plan to move ⇒ Assisted Home Ownership shared into owner-occupaon and a further equity model where prices are at 3,034 into private rented housing. least 30 - 40% below market house prices.

16

Homes

To take a coordinated and evidence based approach to developing and improving homes in Cardiff

17

Developing and improving homes in Cardiff Implemenng the Local Development Measures to achieve this include: Delivering Affordable Housing Plan 2016-2026 (LDP) • Providing a range of dwelling sizes, The Council and partner RSLs are The LDP sets out a strategy for the types and affordability commied to connuing to deliver new delivery of housing growth in the city up • Providing facilies and infrastructure affordable housing units to meet need. A to 2026. The key proposals relang to for exisng and new communies 5 year development plan has been housing are: • Supporng regeneraon of deprived prepared to reduce the gap between communies and creang places that supply and demand (see next page). • Delivery of 29,201 new dwellings encourage social interacon. between 2014 and 2026 (6,646 to be Creave approaches are being taken to affordable) The Council uses its Affordable Housing facilitate delivery. The Council Land • 7 housing-led strategic sites by 2026 Policy to specify the number of Protocol has been set up to offer sites • Cardiff Central Enterprise Zone affordable units to be developed on suitable for affordable housing directly to (2,150 dwellings) private sites. For the life of the new LDP partner RSLs. Development of these sites • Gas Works (500 dwellings) this will mean that on sites of 5 or more may use funding from Welsh Government • North West Cardiff (5,000 dwellings) dwellings or 0.1 or more hectares, there Housing Finance Grant 2, Social Housing • North of Juncon 33 (2,000 will be a requirement for delivery of 30% Grant or Planning Gain. dwellings) affordable housing on greenfield sites • South of Creigiau (650 dwellings) The Land for Housing Scheme is a Welsh and 20% on brownfield sites. • North East Cardiff (4,500 dwellings) Government iniave providing interest- • East of Pontprennau Link Road “With a series of large scale housing free loan funding to support housing (1,300 dwellings) (See page 21 for developments at various stages in the delivery by RSLs through securing a land map of sites). planning process, we see Cardiff as the supply. A total of £12 million Financial most acve development area in Wales. Transacon funding was released in In delivering the strategic sites, the LDP Upgrading local infrastructure to cope is 2015/16. The Council has supported RSLs aims to respond to evidenced social need set to be one of the key constraints and in Cardiff to secure £6,130,000 of this through the development of sustainable challenges.” funding, increasing the opons available neighbourhoods, tackling deprivaon and Linc-Cymru Housing Associaon to them to acquire development sites to improving the quality of life for all. meet strategic housing need. 18

Affordable Housing 5 Year Development Plan Ancipated Delivery Method Descripon Funding units Social Housing This Welsh Government grant is a rolling 3 year programme for local authories to assist 2015/16 - £4.1M Grant RSLs to develop new social housing. The Council also holds details of further schemes that 2016/17 - £4.2M require idenfied funding. These ‘Reserve Schemes’ (totalling £15M) together with further 2017/18 - £4.2M 'Potenal Schemes' (totalling £14 M), are used to esmate development opportunies for 2018/19 - £4.2M 2018-2020. 2019/20 - £4.2M 1000 units

Housing Finance A Welsh Government loan facility which can be accessed by RSLs and local authories for the Equivalent capital Grant 2 development of affordable housing in line with Welsh Government development criteria as subsidy of £16.7M set for Social Housing Grant. This will not be available unl 2017-18, the details of which have not been finalised. Secon 106 Large strategic sites will deliver the agreed mix of affordable and market properes as well as LDP TARGET over plan 2770 units planning any community infrastructure such as roads, schools etc. Sites will also include the provision period 2013-2026. obligaons of specific accommodaon for older persons, Learning Disabilies schemes and adapted Para 4.153 = 554 housing for physical disabilies. Once negoated, the delivery of these properes will be at affordable housing the developer’s mescales. units pa Planning Gain (off- This will be used to bring forward schemes requiring funding, targeng specialist units or £1.7M c25 units site contribuons) schemes that bring 'addionality'. Housing Partnership The first 5 years of this 10 year programme will deliver a mix of affordable (40%) and market circa £15M over the 250 units Programme properes on a package of sites of Council owned land in partnership with Wates. 5 year period Addional HRA The Council is currently invesgang opportunies to finance and undertake a second Future Planning Gain c150 units developments and development programme to deliver new affordable housing. Council funded stock and potenally HFG2 refurbishment refurbishment schemes will also deliver new affordable housing units. Confirmed schemes and HRA Borrowing schemes include 150 Thornhill Road, Llanishen and Meteor Street, Adamsdown. Re-purchase of A protocol enabling the re-purchase of flats or houses previously sold through Right To Buy, or HRA Capital funding 25 units flats/properes sold to purchase properes for specific housing requirements. Properes need to be in areas of and Planning Gain under Right To Buy demand and suitable for immediate re-let with vacant possession. 5 YEAR TOTAL 4220

19

Health and Social Care 5 Year Development Plan Scheme type Descripon Proposed Funding Ancipated units Delivery of community living schemes and shared living schemes. This includes properes 36 flats and being delivered for the 'Closer to Home' project and for general LD need, incorporang SHG and HRA Capital 15 bedspaces Learning Disabilies some new build and some scheme refurbishments. (LD) SHG / S106 sites / An addional 124 units to be delivered through all available opportunies. 124 units Planning Gain

New build scheme as part of the wider Maelfa Regeneraon project. HRA Capital & 30 x 1 bed flats Older Persons SHG / HFG2 and RSL General need new build housing schemes developed by RSLs and the Council. c300 flats private finance Target of 10% of These are required to meet a range of idenfied needs. There are a number of child priority SHG, HFG2 & HRA Adapted properes RSL new build per cases outstanding due to the lack of availability of larger properes that can be adapted. Capital/borrowing year

Health and Social Care Plan Design Housing Partnership Programme The Plan outlined above will deliver All new social housing is required to meet The Council is using its Housing Revenue specialist accommodaon to meet Welsh Government Development Quality Account to fund development of new idenfied need. These units will be Requirements and Welsh Housing Quality Council housing. The Housing Partnership facilitated through the delivery routes Standards, and to be accessible, secure Programme will invest £33million to outlined in the 5 year Affordable Housing and sustainable. Incorporaon of Lifeme deliver homes in high demand areas. Development Plan on the previous page. Homes and Neighbourhoods for Life We Will: principles helps to create inclusive places Working with Wates Living Space, around that people want to live. • Deliver the 5 year Housing 1500 properes will be built on sites Development Plan including the totalling 30 hectares, of which 40% will be Health and Social Care units. The Council is currently developing Council owned. All properes will meet Supplementary Planning Guidance which • Invesgate other ways of exceponal levels of design, sustainability delivering affordable housing will set out the design principles for new and energy efficiency. Construcon is using innovave finance models. residenal development in Cardiff. due to commence in Winter 2016/17.

20

Ancipated Sites to Deliver Affordable Housing

21

Ancipated Housing Partnership Programme Sites

22

Developing and improving homes in Cardiff Improving Social Sector Homes Energy Efficiency reducing fuel bills, tackling fuel poverty The Standard Assessment Procedure and achieving affordable warmth. The The Welsh Housing Quality Standard (SAP) is the methodology used by the Council is targeng its lowest SAP rated (WHQS) developed by the Welsh Government to assess and compare the properes, undertaking visits to explain Government sets a common target for energy and environmental performance the benefits of, and encourage take-up the condion of housing. The aim is to of dwellings. The average SAP rang for of, energy efficiency improvements. provide homes that are: social housing stock in Cardiff is 75

♦Well managed ♦In a good ♦Located in (against a WHQS target of 65 or above). Case Study - Whole House Approach

state of aracve, safe repair environments 60% of the Council’s stock was built Wales and West Housing Associaon has

before the mid-1960’s. An element of this specialist staff to advise residents on ♦Adequately heated, housing was built using non-tradional energy usage and energy-related debt. fuel efficient and They have developed a whole house well insulated methods such as steel frames and ‘no- approach involving full property fines’ cast concrete shells. Generally ♦As far as possible assessments, recommending physical partner RSL stock is younger, benefing suited to specific improvements and behavioural changes. from modern design and ‘Fabric First’ household requirements (e.g. energy performance measures. ♦ Contain up-to- ♦Safe and New homes built through the Council’s around date kitchens secure Housing Partnership Programme will be and bathrooms disabilies). Energy efficiency works undertaken by energy efficient, sustainable and All social housing in Cardiff meets the social landlords include replacement affordable to heat. There will also be a WHQS. The focus now is on maintaining windows and doors, heang upgrades trial development of houses built to the Standard and addressing the number and lo insulaon. Larger scale schemes ‘PassivHaus’ standards. These innovave of ‘acceptable fails’. Social landlords are include solar panels, external wall properes will use minimal energy for required to have policies in place to verify insulaon and over-cladding. heang and cooling. ongoing compliance. Iniaves are also in place to maximise We Will: Evaluate the efficacy of the We Will: Carry out annual review of the benefits to tenants in terms of PassivHaus model for future WHQS compliance. developments. 23

Developing and improving homes in Cardiff Improving Homes in the Private Rent Smart Wales leng and management tasks. To obtain Rented Sector Part 1 of the Housing (Wales) Act 2014 a licence, applicants must be deemed ‘fit places new obligaons on private and proper’ and undertake approved The Council has powers to address landlords to register themselves and the training. Once licensed, they must standards in the private rented sector addresses of their rental properes with comply with a Welsh Government which impact on the health and safety of Cardiff Council, acng as the designated approved leng and management Code tenants; progressing from informal acon Licensing Authority for Wales. The of Pracce. It is esmated that more to statutory noces and ulmately Council will administer this work through than 15% of Welsh private sector prosecuon. The Housing Health and a new service called Rent Smart Wales. landlords operate in Cardiff, which has Safety Rang System is used to assess the 17% of the private rented sector stock. degree and likelihood of harm from reported issues such as dampness; excess It is recognised that Rent Smart will have cold; lack of space and poor hygiene. important implicaons for Regulatory Services across Wales. Councils will not Hazards are scored and classified as being only be responsible for promong and Category 1 (mandatory acon required) or enforcing the scheme’s licensing Category 2 (discreonary acon); Cardiff provisions, but will also absorb the has decided to always act upon Category ancipated extra demand for acon from 2 hazards of fire, security, structural tenants on poor housing condions. collapse and falling elements.

Rent Smart aims to secure beer Other than the wards where Addional We Will: Work in partnership with protecon for private tenants through Licensing has been introduced, the Rent Smart Wales and other improved property management overall condion of properes in the Councils to develop a consistent and pracces. sector has not been assessed since 2005. effecve private sector housing enforcement approach across We Will: Undertake a private sector All rental properes must have a licensed Wales. stock condion survey by 2021. landlord and/or agent to undertake

24

Developing and improving homes in Cardiff

Houses in Mulple Occupaon (HMO) Returning Empty Properes to Use Loan Scheme Outputs for Cardiff: Licensing Of the approximate 4,000 privately- Extra £1M All private properes with 5 or more £2.2M £200K owned empty dwellings in Cardiff, 1,300 allocated recycled awarded occupiers and 3 or more storeys must by WG have been vacant for over 6 months. have a HMO licence. This ensures that Properes brought back into use: These properes are a wasted resource landlords are fit and proper persons, and also aract an-social acvity and properes are well-managed and hazards impact on the appearance of the area. 11 4 are addressed. The Council has licensed 96 flats houses HMOs 900 such properes in Cardiff. The Council works with owners to help

bring their properes back into The Housing Act 2004 enables the 8 properes for sale, 103 to let. use, focussing on those that have been Council to extend licensing to other empty the longest. However, when this We Will: Review the approach taken HMOs. An Addional Licensing Scheme approach fails, consideraon is given to to tackling empty properes. operated in Cathays between 2010-15. Compulsory Purchase, Enforced Sale or ensuring an addional 1,664 properes other enforcement measures. In were licensed. This Scheme has been Case Study - Empty Property 2014/15, 91 long-term vacant properes extended for another 5 years. A Scheme were returned to occupaon through A 2-bedroom house in Rumney had been also operates in Plasnewydd. This will, in direct acon by the Council. empty for 6 years and needed complete conjuncon with the Cathays Scheme, refurbishment. The owner secured a bring around 50% of the City’s 8,000 Empty Property Loans Houses into Homes loan from the Council HMOs under effecve licensing control. Oen owners are unable to access the and was also referred to United Welsh Housing Associaon (UWHA) who sup- finances needed to make empty We Will: Evaluate the operaon of plied further funding. UWHA will now properes suitable for rent or sale. In the HMO Addional Licensing lease the property on the owner’s behalf, schemes and consider the case for 2012, the Welsh Government launched with the rental income received during extending city-wide. the Houses into Homes Scheme providing the term of the lease to cover the cost of funding to Councils to deliver 0% interest the works. loans to owners. 25

Developing and improving homes in Cardiff Developing Older Persons Housing These schemes will: Student Accommodaon

The availability of a range of specialist • be future-proofed for independent Cardiff’s student populaon is older persons housing, including sheltered living; approximately 78,000, around a fih of and extra care provision, is recognised as • be accessible and culturally inclusive; the whole populaon. It is esmated that important in maintaining people’s • include scooter charging and storage; there are 8,000 University-owned and independence. A number of older persons • include demena-friendly features 3,000 privately-owned student residences schemes are being brought forward by the • provide refurbished communal space. in the city. An addional 5,800 private Council and RSL partners and the need for residences are currently planned or under Work is currently underway at Sandown further provision is being explored. Plans construcon. A recent study indicated Court. Refurbishment plans have been include: that even with these new developments, drawn up for Clos Y Nant with further there was sll a shortage of provision. programmed upgrades to follow at the • A 22 unit Hafod Housing Associaon remaining schemes. scheme in Gabalfa, due for compleon It is important that the Council beer in 2018/19. We Will: Connue the refurbishment understands future plans to increase • A 50 unit scheme on Newport Road, of the Council sheltered schemes. student places in and around Cardiff, and due for compleon by Wales and West what accommodaon needs this will Housing Associaon in 2019/20. generate. Whilst new student development could free-up tradional Reconfiguring Older Persons Housing shared housing to the market, it does

The Council is considering how its older increase land values, making other types persons schemes are categorised and of development unviable, for example publicised. The terminology used is oen affordable housing. off-pung, therefore re-branding is key. Council sheltered housing schemes are We Will: Connue to work with being reviewed to ensure they are fit for developers to provide new student purpose and offer sustainable living. residences on appropriate sites Typical 1-bed accessible flat lounge layout within the city. 26

People

To ensure that the housing needs of the most vulnerable are met

27

Meeng the housing needs of the most vulnerable Ensuring Effecve Advice is Available

Community Hubs The City Centre Advice Hub and the roll out of the local community hub programme will mean that residents are able to access the advice and support they require at a me and place that is convenient for them.

The Hubs provide a range of services:

Proposed Powerhouse extension, Llanedeyrn

There are community hubs in St. Mellons, Services are regularly reviewed to meet

Ely, Llanrumney, Grangetown, Butetown, idenfied need.

Fairwater, and a partnership hub in

Rumney. Deprivaon indicators and needs We Will:

analysis have been taken into account in • Deliver 4 new community hubs.

determining future hub locaons. Planned • Extend the role of Housing

projects include Llandaff North, Splo, Soluons Officers in the hubs to

Llanedeyrn, Llanishen, and an extension assist with homelessness

to St. Mellons Hub. prevenon.

28

Meeng the housing needs of the most vulnerable Tackling Homelessness • Dedicated Account Management Case Study - Calon Leasing Scheme offering support, mediaon and advice A range of opons are used to prevent Cadwyn Housing Associaon runs the for landlord and tenant homelessness, including: Calon Residenal Leasing Scheme, which • Dedicated fast-tracked Housing Benefit sources and provides temporary • service and direct payments Mediaon between family members or accommodaon to homeless people between landlord and tenant • Provision of bonds referred by the Council. The scheme • Opportunity to adverse properes via • Target hardening measures for those offers private landlords a full www.cardiousing.co.uk fleeing domesc abuse management and maintenance service. • Provision of housing-related support Social landlords also work closely with • Mortgage and debt advice Calon, contribung properes for use as • Implemenng the naonal pathway to temporary accommodaon. support ex-offenders • Offering direct payments of Housing Benefit to landlords • Referral to independent housing advice • Referral into other advice and ‘into work’ services. a high demand market, people who are homeless or on low incomes can find it In addion, social landlords assist in hard to access suitable homes. In return, landlords are expected to tackling homelessness by supporng provide quality properes at reasonable tenants to avoid evicon (for example by The Council’s homelessness service rent levels (Local Housing Allowance addressing rent arrears or an-social supports private landlords to let to rates) and offer a minimum 6 month behaviour) and offering 40% of all their homeless households by offering: wrien tenancy agreement. available lets to homeless households. • A tenant finding and matching service

and accompanied viewings We Will: Review the support given to Private landlords play a very important • Property inspecon, inventory and private landlords to help them let role in meeng housing need. However, in Health and Safety Rang System checks properes to homeless households. 29

Meeng the housing needs of the most vulnerable Migang Welfare Reform Universal Credit lowered to £20,000 for families and Universal Credit began in Cardiff in £13,400 for single people during 2016/17. A joint approach has been taken by the November 2015, affecng new, single job This will affect a further 700 households in Council and RSLs to prepare for and seekers. Natural migraon to Universal Cardiff. implement welfare reform changes. Credit will take place aer a relevant Tenant profiling and effecve data sharing change of circumstances for anyone Local Housing Allowance rates will be protocols have allowed early idenficaon currently claiming Housing Benefit. New applied to social housing tenancies signed and acon to help those affected. st claims from all types of benefit claimants aer 1 April 2016, with Housing Benefit st will commence in 2018, with everyone entlement changing from 1 April 2018. Partners have developed iniaves to transferred by 2022. This will parcularly affect those aged manage the impact of reforms including under 35 as their Housing Benefit may be priorising tenants affected by the “Universal Credit is intended to mirror restricted to the Shared Accommodaon ‘bedroom tax’ for rehousing and the world of work and so...will be paid Rate, which is significantly lower than supporng those affected by the Benefit monthly in arrears as a single payment current rent levels. Supported housing, Cap with ‘into work’ services. for the household and will be paid direct to the claimant, including any assistance although inially included, has now been “Through close working substanal towards their rent. The payment must be exempted from this reform. progress has been made in migang the made into a bank account held by the impacts of Welfare Reform, allowing us claimant or the partner”. Landlords are assisng claimants to to assist affected residents, sustain Department for Work and Pensions understand and manage the changes tenancies and prevent homelessness. being introduced. Connued joint working will enable us to The Council provides face to face services prepare for future changes confident that We Will: through the Hubs, offering support to get a consistent approach is being • Closely monitor new welfare online, budgeng and ‘into work’ advice implemented across Cardiff”. reform changes and develop plans and help with opening a bank account. Wales and West Housing Associaon on for acon to address them.

behalf of all partner RSLs • Develop ‘single person housing’ Future Reforms soluons in partnership with RSLs. The household Benefit Cap will be 30

Meeng the housing needs of the most vulnerable Discreonary Housing Payment Fund Operang a Needs Based Allocaon This Fund is provided to local authories Scheme for Social Housing by Central Government to assist households with their housing costs. Local authories are required to have a Cardiff uses this funding to help those housing allocaon scheme. This should who are in financial need and have set the criteria for determining priories exceponal circumstances. in allocang available social housing, and the procedures to be followed. It forms Cardiff targets its funding towards helping the framework to ensure that a balance is those most in need find a sustainable achieved between: soluon. Each year the Council consults Scarce resources Applicant wishes

in with RSL and other partners on the best to mainta The need stainable lanced, su allocaon of the budget, allowing a ba es ds ommuni using nee c ividual ho The ind proacve and flexible approach as t to make pplicants quiremen of a The re funded a publicly priories change. Some of the ways the est use of b urce er reso duty to off The legal Fund has been used are shown on the e ability to ss and plicants th ring fairne ap ice Ensu xpress cho right : equity e

The Council publicises the DHP Fund through leaflets and on its website and through standard leers and forms. In January 2015 the Council and 7 main We Will: Connue to take a needs- RSLs with stock in the city adopted the based and flexible approach to Cardiff Housing Allocaon Scheme. This priorising the Discreonary Housing changed the way that social housing is Payment Fund with our RSL and priorised by using a needs-led approach, other partners. with length of me waing on the list a secondary consideraon. 31

Meeng the housing needs of the most vulnerable

The Scheme focuses on those with the Common Waing List Banding Criteria Homes service ensures that when greatest housing need, predominantly Immediate Priority: adapted social properes are re-let, they those who are homeless, over-crowded or Applicants in immediate housing need - go to those most in need. with a medical need to move. This is exceponal circumstances exist which require reflected in the bands (see right). an immediate offer of housing. Loans are made available, through a Applicants with idenfied housing need Welsh Government scheme, to ensure We Will: and a Local Connecon to Cardiff: that older people can maintain their own • Work with partner RSLs to ensure Band A homes to be warm, dry, safe and secure. the Allocaon Scheme assists Applicants with an urgent housing need We Will: Review the way that those in greatest housing need Band B disabled adaptaons are delivered to through regular review and Band Bi – Applicants with a high housing need ensure best value for money. scruny. Band Bii – Applicants with a medium housing • Amend lengs policies to support need Delivering Needs-Based Housing- those affected by welfare reform. Applicants with idenfied housing need but no Local Connecon to Cardiff: Related Support

Adapng Housing for Disabled Band C The Welsh Government provides Applicants with an urgent housing need Supporng People grant funding to assist People Band D vulnerable people to live independently The Council funds adaptaons in the Band Di – Applicants with a high housing need and prevent homelessness. The Council private sector and its own properes to Band Dii – Applicants with a medium housing need administers the funds and commissions ensure that people can remain Applicants with no idenfied housing services such as hostels, refuges, independent at home. Nearly 3,000 need: supported housing schemes and tenancy such adaptaons were carried out in Band E support. In Cardiff, a range of third sector 2014/15 with demand increasing annually. Applicants with a local connecon to Cardiff but support providers deliver 6,716 funded The Council has commied further no idenfied housing need units of housing-related support. A mul- resources to address this. RSLs can access Band F agency Regional Collaborave Commiee Welsh Government funding to adapt their Applicants with no local connecon to Cardiff for Cardiff and the Vale of Glamorgan own properes. The Cardiff Accessible and no idenfied housing need Councils oversees these arrangements. 32

Meeng the housing needs of the most vulnerable

Reduction in Supporting People Lead Need 2014/15

Grant Developmental Disorders Chronic Illnesses £22,000,000 Families £20,000,000 Care Leavers Physical Disabilities £18,000,000 Single Parent Substance Misuse / Drugs £16,000,000 Alcohol Dependency Single Person £14,000,000 Criminal Offending 11/12 12/13 13/14 14/15 15/16 16/17 Learning Disabilities

Refugee Issues As a result of the redistribuon of Young Person Domestic Abuse Supporng People funding across Wales Mental Health and reducons in the overall grant Older Person available, Cardiff’s allocaon has reduced Generic The way in which services are accessed significantly over recent years. All housing has also been reviewed and a number of -related support services are therefore single point of entry ‘gateways’ being reviewed to prepare for ongoing As a capital city, Cardiff aracts in many developed. This is to ensure that people budget cuts and make efficiencies in how individuals wanng to access its services. with parcular issues, such as being young services are accessed, used and For homeless people (included in and vulnerable, can access the service monitored. During 2014/15 a total of ‘Generic’ above), data shows a high best suited to their needs. By creang one 11,541 people were supported with the proporon of people accessing supported referral route into services, voids and following lead needs: housing schemes from outside Cardiff. usage can be beer monitored. Ulmately This has put addional demand on this data will show demand and the best services and the Council is working with performing projects, so that future the Salvaon Army to reconnect people provision can be properly procured. with their local services.

33

Meeng the housing needs of the most vulnerable Further pathways into support services for Delivering Independent Living Case Study - Young Person’s Gateway people with specific requirements will be Soluons for Older and Disabled This Gateway brings under one roof the developed as a need is idenfied. For People full range of advice, family mediaon, example, the Council is in discussion with support and accommodaon services for partners in Social Care and Health Cardiff’s Independent Living Service (ILS) young people. The facility is delivered in services to consider how best to support helps older and disabled people access a partnership between the Council’s those with mental health issues. This will wide range of support to live as Housing and Children’s Services along incorporate projects that can assist those independently as possible in their own with Llamau Ltd. with forensic needs as well as those with homes. The focus is on: specific behaviours such as hoarding. Where mediaon or other homelessness • Providing more joined up services. prevenon is not appropriate or is • Prevenng the need for care and unsuccessful, the young person is assessed by a Social Worker who will hospital admissions. determine the most appropriate • Reducing the me spent in hospital. accommodaon for them. Placements • Reducing the need for ongoing care. into all available support schemes are • Providing flexible services that develop managed by the Council. as the needs of the individual change. We Will: • Establishing a coherent, cost effecve • Establish refined support pathways In response to a gap in provision, 15 strategy for the provision of housing. for specific groups as necessary. training tenancies have been established • Promong independence and social for young people who are ready to take • Develop support service inclusion . the step towards independence, but who specificaons to prepare for • Reducing the cultural expectaons of need connued support to ensure they re-commissioning, starng with can meet their tenancy condions. The floang support and domesc social care. Council and RSLs have idenfied specific abuse in 2016/17. properes and Llamau deliver the • Develop a dedicated housing- The key elements of this service are support. Where successful the young related support service to work described over the page: person is given the tenancy. with hoarders.

34

Meeng the housing needs of the most vulnerable

Case Study - Mr & Mrs M

Having le hospital following a stroke, Mr M was struggling to get around his home One Point of Contact Accommodaon Soluons and garden. His wife contacted the The One Point of Contact mul-skilled The Accommodaon Soluons Team support Independent Living Service (ILS) for help. telephony and vising service is the first stop hospital staff to assess and plan for individual for all enquiries and requests for assistance, housing needs to assist a speedy and safe A home visit idenfied the need for rails including new social care requests. paent discharge. Informaon is also provided and external lighng and arrangements Independent Living officers provide a holisc to hospital staff and paents on housing, vising service advising on the wide range of income maximisaon and social inclusion. were made to have these installed. The help available. Stroke Associaon was asked to visit Mr M to provide guidance and support. The ILS Vising Officer also discussed the Adaptaons Independent Living Centre Preventave couple’s income and benefit entlement. Adaptaons can be installed, such as The Independent Living Centre stair lis, ramps and specialist Services for provides health professionals and Mr M can now safely access the garden bathing facilies for people with an Older and cizens with a unique ‘smart house’ and bathroom. The couple are geng idenfied need. Equipment can also facility that demonstrates a range of out more through the contact made with be provided from a service operated Disabled equipment which promotes the Stroke Associaon. They are also in partnership with Health and the People independent living. Vale of Glamorgan Council. £4,212 per annum beer off as they are now in receipt of Aendance Allowance.

Support in the Community Step-Down Accommodaon With the help of volunteer support, the third The Council has developed 6 flats for paents We Will: sector is acvely assisng the local authority who are ready for discharge from hospital but • Review older persons floang to tackle social isolaon. In addion, third unable to go home due to housing issues. The sector providers deliver housing-related flats were designed with Occupaonal support services funded through support in the home to those that need Therapists and are fied with adaptaons to Supporng People. assistance with housing issues. assist with reablement and promote • Review step-down accommodaon independence. and increase in line with need.

35

Communies

To improve neighbourhoods and help build stronger communies

36

Improving neighbourhoods and building stronger communies Managing Homes Effecvely Maximising Use of Social Housing Tackling An-social Behaviour (ASB) All rented properties will have a void An-social Behaviour such as graffi, With over 24,000 households in Cardiff period between tenants, whilst necessary excessive noise and drug-dealing affects renng their home from a social landlord redecoration, repairs or refurbishment is tenants, residents and communies. This and a further 31,000 renng from private undertaken. Social landlords aim to harmful and unacceptable behaviour is a landlords, there is a strong need for minimise these void periods to reduce key priority for acon by social landlords. effecve housing management pracces. loss of rental income, improve tenant Of the 1200 Council cases dealt with in

satisfaction and maximise the efficient use 2014/15: Renng Homes (Wales) Act 2016 of a scare resource. This new Act will simplify the legal framework for renng a home, replacing Similarly, social landlords need to identify all current tenancy types with just 2 and effectively tackle tenancy fraud to occupaon contracts. The changes are safeguard properties for those most in intended to offer greater consistency and need. Practices such as sub-letting entire clarity in the rights and responsibilies of properties; selling on keys and door entry tenants and landlords. The Act also covers fobs; acquiring tenancies by false means housing management issues such as and abandonment all impact on the assisng those fleeing domesc abuse, availability of social stock. tackling an-social behaviour, and managing succession, joint tenancies and abandonment. All contracts will change on a given date, requiring a great deal of The An-social Behaviour, Crime and planning and administraon by landlords. Policing Act 2014 reformed the powers available to landlords, focussing on a We Will: Ensure tenants are aware of vicm-led approach, and allowing changes in the Renng Homes Act professionals the flexibility to deal with a affecng their tenancies. range of situaons. Landlords have a number of remedies, but use early and 37

Improving neighbourhoods and building stronger communies informal approaches to resolve issues Case Study - Tackling Low Level Youth Maximising Community Benefits before taking more formal, legal acon. Annoyance and Employment Opportunies

Social landlords are keen to maximise the Tackling an-social behaviour effecvely The majority of Taff Housing Associaon’s training and employment opportunies requires a partnership approach between ASB work is around resolving low level offered to cizens as a result of landlords, the Police, Health and the youth associated ASB, especially in the wider neighbourhood. The Council and summer months. In one parcular area, a investment in developing new properes RSLs engage in a number of mul-agency large amount of complaints were received, and maintaining exisng stock. This meengs including monthly Quality of Life involving many children and resulng in increases the value of the Welsh £. meengs, Hate Crime Review Group and more serious secondary disputes between Forum, chaired by the Police. residents. Taff’s response included: The Council’s Building Maintenance • A programme of diversionary acvies Service Framework ensures that The Council acts as the Community • Mediaon between tenants involved in contractors undertaking domesc works secondary disputes Trigger Coordinator, with a senior comply with requirements to provide the • A scheme-wide ‘Resident Agreement’ manager taking on the role to ensure that following opportunies for each £1 following consultaon and detailing million contractual spend: vicms of an-social behaviour receive a clear rules for behaviour consistent standard of response. Once a • Liaison with the Police to target youths trigger has been acvated (following 3 causing the majority of the trouble and complaints in a 6 month period), relevant not responding to other efforts agencies are brought together to take a • Tenancy enforcement acon against joined-up approach to finding a soluon. persistent offenders, including formal wrien warnings and one Noce to We Will: Explore the opportunity to Secure Possession.

develop a joint policy between all These measures taken together resulted in social landlords to tackle an-social a significant drop in youth nuisance and behaviour, focussing on estate / associated tenant disputes. community-based responses.

38

Improving neighbourhoods and building stronger communies

The Housing Partnership Programme will Case Study - Li Scheme also deliver extensive community benefits by: Cardiff Community Housing Associaon hosts this Welsh Government project in the east of the city. This programme • Working with educaon providers to focuses on those who have spent more create work experience placements and than six months out of work or training iniaves for young people. and who face the greatest barriers to • Addressing unemployment or becoming employable, such as: economic inacvity as well as skills development, through creang • young single parent households recruitment and training opportunies. • households in which the adults have few • Creang supply chain opportunies, or no formal qualificaons working with SMEs and social • people with weak employment records enterprises. • individuals with disabilies.

The Council and RSLs offer placements and In Phase 1 of the Programme, 4106 also refer tenants who could benefit into training weeks will be delivered and a the scheme. minimum of 70% of local labour will be recruited. We Will: RSLs similarly have targeted training and • Monitor compliance with the recruitment clauses in their development community benefits clauses in the and maintenance contracts. Placements delivery of Phase 1 of the Housing within many of the trades result in real Partnership Programme. jobs and the ability to choose a more • Increase the visibility of addional office-based placement is also available. benefits gained through social housing.

39

Improving neighbourhoods and building stronger communies

• Cadwyn’s Tenants Sharing Talents Case Study - St. Mellons Housing Compact Promong Tenant and Resident Parcipaon and Involvement project, which helps tenants to set up and run special interest groups. Linc-Cymru and Hafod Housing Tenants and residents have a key role to Associaons jointly deliver the St. Mellons • WWHA’s ‘Have We Listened’ approach, play in shaping and improving housing Together Housing Compact. The Council delivering tailored services to residents. recently joined the group, bringing services. Tenant parcipaon and • The Council helps its tenants and together around 1,400 managed homes. community involvement is acvely household members pay for required Members’ tenant parcipaon acvies promoted by social landlords in Cardiff. training to access the job market. are co-ordinated, avoiding duplicaon of effort and ensuring limited resources are Most have dedicated resource centres Future priories include tenants targeted effecvely. Local knowledge and where tenants can work closely with influencing more services and increasing good pracce are shared to improve specialist officers. Engagement methods input by under-represented groups. service delivery. typically consist of special interest groups; tenant panels; sasfacon surveys; “The Housing Compact is a good example rewards schemes; conferences; training of what can be achieved when social and community events. Housing landlords work together.” (Hafod Housing Associaons also welcome tenants to Associaon) their Management Boards. Examples of iniaves include: Almost 100 people aended the Council’s • CCHA’s Tenant Service Inspector Team first Tenants Conference in 2015 (see which annually reviews key service above). The event allowed delegates to areas such as repairs. highlight what maered to them. • UWHA’s Together Community Fund which has supported 20 projects with We Will: Explore the feasibility to £27,000 of funding. extend Housing Compacts to other • Taff invites all staff members to engage parts of the City through regular joint in tenant-based community acvies. meengs with RSLs . 40

Improving neighbourhoods and building stronger communies Delivering a Programme of Estate amenies. Twelve projects comprise the Case Study - Beechley Drive Upper Shops and Neighbourhood Regeneraon current programme; these vary widely in scale and type, from public realm to A partnership between the Council and Estate Regeneraon Schemes community safety improvements. Cadwyn Housing Associaon has seen a These schemes focus on improving the major transformaon to Beechley Drive in environmental quality of Council housing Alley-gang Programme Pentrebane. In 2014-15, a run-down block estates. Investment is targeted at areas Alley-gang of rear lanes is an effecve of maisonees and shops were demolished with mulple problems of physical security measure, targeted at areas of and a £2million mixed-use redevelopment scheme delivered. decline, community safety and other high crime and an-social behaviour. issues. Efforts are made to engage all Priories are idenfied in consultaon The land was transferred to Cadwyn at nil residents in the scheme, regardless of with the police and area-based schemes value, who developed 4 new shop units tenure, for maximum impact. Works may are currently being delivered in parts of and 15 new affordable homes on the site. include defensible space measures; gulley Cathays and Gabalfa. Funding towards the retail provision was closures; lighng, street and parking granted under the Council’s Community improvements and courtyard renewal. We Will: Target funding at gang Shopping Centre programme. Current schemes include Hodges Square, lanes experiencing the most serious Butetown; Trowbridge Mawr, and problems . Trenchard Drive, Llanishen.

We Will: Develop an estate Community Shopping Centre regeneraon strategy to idenfy Regeneraon Schemes future priority areas. Local shopping centres form the heart of many communies, providing shops and services, employment and a focal point Neighbourhood Renewal Schemes for social interacon. Areas are priorised This programme delivers environmental for investment based on condion, enhancement schemes, improves and deprivaon and availability of alternave upgrades local community facilies and shopping facilies.

41

Equalies Summary Equalies Dues key in addressing these objecves from a Disability housing perspecve. • Independent Living Service to assist The Equalies Act 2010 places dues on disabled people to live independently public sector organisaons to eliminate Equality Impact Assessment Findings • Step-down flats developed to enable unlawful discriminaon, advance equality hospital discharge of opportunity and foster good relaons The Strategy’s Equality Impact Assessment • Allocaon of accessible housing to be on the basis of protected characteriscs - idenfied potenal differenal impacts for reviewed to best meet need disability; age; gender reassignment; age, disability and race. The acons taken • Disabled adaptaons service to be marriage and civil partnership; pregnancy or planned to address these impacts are reviewed to ensure best value and and maternity; race; religion or belief; sex summarised below: overall funding increased and sexual orientaon. Welsh language Age • Community Living schemes to be speakers’ needs are also promoted. • Separate Older Persons Accommodaon developed for learning disability clients

Strategy to be developed • Pathways into housing-related support In order to understand the diverse • New accommodaon to be developed to be established for people with housing needs of residents and to ensure in line with idenfied need mental health issues. equality of access, housing and related • Exisng stock to be refurbished and services should monitor characteriscs of re-categorised to best meet need Race people accessing services. • Independent Living Service created to • Acon plan on over-crowding to address We Will: Improve equalies assist older people to live independently the specific needs of BME households monitoring to beer understand • Older people’s floang support services • Addional Gypsy and Traveller sites to diverse housing needs and inform to be reviewed to improve accessibility be delivered to meet idenfied need. • future service delivery. Young People Accommodaon Gateway set up offering advice, support and No differenal impact was idenfied for The Council’s Strategic Equality Plan 2016- housing, including training tenancies the remaining protected characteriscs. 2020 sets out the Council’s commitment • ‘Single person housing’ soluons to be We Will: .Invesgate the slight under to equality, and idenfies a number of key developed with RSLs, in response to -representaon of certain ethnic equality objecves This Strategy will be benefit changes for the under 35s. groups on the housing waing list.

42

Accessible Services for All Cardiff is a mul-cultural and diverse Housing services provided by all partners This Strategy responds directly to the four capital city. Therefore, all services need to aim to be fair and transparent with a Council priories (see page 4) and be truly accessible, broadly promoted and focus on ensuring that the most acknowledges the areas that are currently reflect the communies served. vulnerable in society have opportunies the most important to the cizens of Communicaon with cizens and to seek help and be priorised for Cardiff. The following secon summarises between services should be clear and assistance. Using a client-centred how the Council and partners are simple, equitable and non-discriminatory. approach means that their views on the addressing the diverse needs of those services they require are also heard. requiring housing services:

Delivering Accessible Services Client-Centred Services Engaging and Listening • 7 community hubs established, In 15/16: • Dedicated tenant and resident tailored to each locality’s needs • 4696 people aended a Housing engagement events/acvies • 5 further hubs in development Applicaon Interview and had • Client choice embedded in the • All hubs have level access and their housing opons discussed joint allocaons scheme have flexible opening hours • 1499 households offered social • Suite of independent living • 18 different languages spoken tenancies through the new opons explored with clients by staff across the hub service needs-based allocaon scheme • Holisc home visits offered to • 9085 people assisted through Supporng those unable to access Hubs housing related support under vulnerable Beer people Working new needs arrangements educaon together to Supporng and skills transform vulnerable for all services Beer people Working Supporng Working Creang educaon together to vulnerable together to more jobs, and skills transform people transform and beer- for all services services paid jobs

43

Accessible Services for All

Tackling Poverty Addressing Needs of Specific Facilitang Independent Living In 15/16: Groups • Proposed development of 34 • £2,037,585 allocated through • Homeless households offered new units of accommodaon DHP to support those most greater support through new for those with learning affected by welfare reforms legislaon disabilies • Face to face into work advice • Development of gateways into • Development of older persons was provided 40,005 mes support for single homeless accommodaon strategy • 3722 people aend work people, those fleeing domesc • Proposed review of the Cardiff preparaon workshops held in abuse, with mental health Accessible Homes Scheme community hubs issues and those with substance • Young persons gateway making • 401 go on to enter employment misuse issues the best use of supported • £9m addional benefits gained • Needs assessment of Gypsies housing resources for clients through the hubs and Travellers undertaken • Delivery of training tenancies • Developing a new G&T young people to support move- allocaons policy on Supporng • Re-commissioning of domesc vulnerable abuse services planned Beer people Working educaon together to and skills transform Supporng for all services vulnerable Creang Supporng Working Beer people Working more jobs, vulnerable together to educaon together to and beer- people transform and skills transform paid jobs services for all services

44

‘We Will’ Summary

We will develop a full understanding of housing need by: We will develop and improve homes by: Updang the Housing Market Assessment data (every 2 years) Delivering a 5 Year Affordable Housing Development Plan • Deliver the 5 year Housing Development Plan including the Health and Developing an Older Persons Accommodaon Strategy for Cardiff Social Care units (March 2021) (September 2017) • Invesgate other ways of delivering affordable housing using innovave Addressing Under-Occupaon / Over-Crowding finance models (June 2017) • Work with RSL partners to develop soluons to address under-occupaon Improving Social Sector Homes (June 2017) • Carry out annual review of WHQS compliance (every April) • Offer incenves and aracve accommodaon to older people who can • Evaluate the efficacy of the PassivHaus model for future developments downsize (March 2017) (June 2020) • Implement an acon plan to assist over-crowded households, having regard to the needs of BME households (June 2017) Improving Homes in the Private Rented Sector • Undertake a private sector stock condion survey (March 2021) Reviewing the way that accessible housing is allocated to best meet needs • Work in partnership with Rent Smart Wales and other Councils to (March 2017) develop a consistent and effecve private sector housing enforcement approach across Wales (November 2017) Addressing homelessness • Evaluate the operaon of the HMO Addional Licensing schemes and • Developing a new Homelessness Strategy for Cardiff following a full consider the case for extending city-wide (September 2018) needs assessment and review of services (June 2018) • Review the approach taken to tackling empty properes (September • Develop an acon plan to address rough sleeping in the city (March 2017) 2017) Taking forward delivery of addional Gypsy and Traveller sites to meet Connuing with refurbishment of the Council sheltered schemes (March short and long term need (2021) 2018) Reviewing addional methods to promote the Assisted Home Ownership Connuing to work with developers to provide new student residences on Scheme (September 2017) appropriate sites within the city (March 2018)

Assessing Housing Need and Demand We will meet the housing needs of vulnerable people by: • Develop a ward by ward assessment of affordable housing need for Cardiff to inform future development (September 2016) Ensuring Effecve Advice is Available • Develop a 30 year plan for housing in Cardiff in line with the Liveable • Deliver 4 new community hubs (March 2018) Cies agenda (January 2018) • Extend the role of Housing Soluons Officers in the hubs to assist with homelessness prevenon (September 2017)

45

‘We Will’ Summary We will meet the housing needs of vulnerable people by: We will improve neighbourhoods and communies by: Reviewing the support given to private landlords to help them let Managing Homes Effecvely properes to homeless households (March 2017) • Ensure tenants are aware of changes in the Renng Homes Act affecng their tenancies (March 2018) Migang Welfare Reform • Explore the opportunity to develop a joint policy between all social • Closely monitor new welfare reform changes and develop plans for landlords to tackle an-social behaviour, focussing on estate / acon to address them (ongoing) community-based responses (March 2018) • Develop ‘single person housing’ soluons in partnership with RSLs (March 2017) Maximising Community Benefits and Employment Opportunies • • Connue to take a needs-based and flexible approach to priorising the Monitor compliance with the social inclusion clauses in the delivery of DHP Fund with our RSL and other partners (every April) Phase 1 of the Housing Partnership Programme (every June) • Increase the visibility of addional benefits gained through social housing Operang a Needs-Based Allocaon Scheme for Social Housing (every April) • Work with partner RSLs to ensure the Allocaon Scheme assists those in greatest housing need through regular review and scruny (quarterly) Exploring the feasibility to extend Housing Compacts to other parts of the • Amend lengs policies to support those affected by welfare reform city through regular joint meengs with RSLs (December 2017) (September 2017) Delivering a Programme of Estate and Neighbourhood Regeneraon Reviewing the way that disabled adaptaons are delivered to ensure best • Develop an estate regeneraon strategy to idenfy future priority areas value for money (March 2017) (January 2018) • Target funding at gang lanes experiencing the most serious problems Delivering Needs-Based Housing-Related Support (April 2017) • Establish refined support pathways for specific groups as necessary (March 2019) We will address equalies issues by: • Develop support service specificaons to prepare for re-commissioning, • Improving equalies monitoring to beer understand diverse housing starng with floang support and domesc abuse (March 2017) needs and inform future service delivery (March 2018) • Develop a dedicated housing-related support service to work with • Invesgang the slight under-representaon of certain ethnic groups on hoarders (March 2018) the housing waing list (March 2018) Delivering Independent Living Soluons for Older and Disabled People • Review older persons floang support services funded through Supporng People (March 2017) • Review step-down accommodaon and increase in line with need (March 2017)

46

47