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Strategic Plan 2013-2018 Achieving the Vision the Road Ahead

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Strategic Plan 2013-2018 Achieving the Vision the Road Ahead St Pauls Advice Centre The road ahead Strategic Plan 2013-2018 Achieving the vision The road ahead Contents Chair’s foreword 3 Core values 13 Our history 4 Strategic priorities 14 Our challenge 6 Strategic direction 20 Our services 7 Financial plan 22 Our future 8 Management team 24 Charitable aims 12 2 St Pauls Advice Centre has been a community resource at the heart of St Pauls for four decades. Our strategic plan sets out how we will continue to be one of Bristol’s key independent legal advice centres for the future. We have met and adapted to many Trustees and staff have worked changes in our time, while staying true together to agree five strategic to our core purpose of supporting priorities and a strategic direction, citizenship by providing reliable which will clarify the focus for our advice. The challenges we face now, future work and the outcomes we alongside many community groups, aspire to achieve. We will make this are unprecedented in their scale plan the backbone of SPAC, aligning and rapidity. This tough working our policies, procedures, services and environment is unlikely to change values with it. If we are to succeed significantly over the next five years. over the next five years, it is vital that the plan permeates all that we do We have reviewed our mission, taken a and is embraced by trustees, staff and fresh look at the values that underpin volunteers alike. our ethos and the vision that drives us. This review will be a firm foundation on Laura Corballis, Chair which we can build our future for the St Pauls Advice Centre benefit of clients and stakeholders. Our vision: to be the advice centre that best understands and serves the needs of local people. To improve lives and communities, and provide high quality, independent advice services that are trusted, in an environment where people feel welcome. 3 Our history St Pauls Advice Centre emerged from the radical politics and community activism of the late 1960s and early 1970s. We have always been centred in Albert Villa, a building at the heart of St Pauls, which housed a number of community groups from 1968 to 1978. Advice was initially provided by volunteers and jointly financed by other groups also located in Albert Villa, with the advice centre first opening its doors to the general public in June 1972. Increasing demand soon made it clear that paid staff were needed, and the first full time advice worker was appointed in March 1973. In keeping with the ethos of the time, the advice centre was an unincorporated association for some years, becoming a charity in 1978 and then a limited company in 2000. Providing advice gradually became the main focus of work in Albert Villa. Other groups moved out, and by 1978 the advice centre was the sole occupant. Local authority funding was secured for the first time in 1975. After the St Pauls uprising in 1980, the St Pauls Defence Committee was created and based at Albert Villa. The advice workers were centrally involved with the defence campaign, which strengthened the advice centre’s links with the local community. Targetted provision With insights gained from the development of identity politics in the 1980s, it became clear that disadvantage often limited access to services. In 1984, funds were secured to develop outreach work, targeting Black and minority ethnic people, disabled, and older people, with the aim of overcoming barriers to access. Additionally, a welfare benefits take-up scheme was developed to maximise the incomes of disabled people referred through Social Services. Bristol City Council became the sole funder of the advice centre’s core services when, in April 1996, the County of Avon was abolished and Bristol became a unitary authority. 4 Our history Quality mark In 1998, the advice centre obtained a Community Legal Service Specialist Quality Mark, enabling it to secure a legal aid franchise contract to deliver welfare benefits advice. This specialist service has expanded over the years and continues to the present day as part of a Bristol-wide advice consortium. Supporting new communities From around the turn of the century, Somali people began to live in St Pauls, and use the centre in significant numbers, and awareness of the needs of new communities grew. The advice centre was a partner in a multi-agency project addressing the need for bilingual advice. The eventual result was The Somali Advice Project (SAP), a unique bilingual generalist advice service which is now managed by St Pauls Advice Centre. This innovative service has been a great success and now provides advice to Somali residents throughout east and central Bristol. Financial advice The Financial Inclusion Fund, launched by central government in 2006, supports our specialist debt advice work as part of a city-wide network of advice providers addressing the enormous debt and credit problem that has developed over recent years. Two full time equivalent caseworkers continue this work today, now funded through the Money Advice Service. Extending provision In 2008 the advice centre won Big Lottery funding to develop an outreach benefits advice service based at Montpelier Health Centre, aiming to improve health by reducing poverty. While the links between health and poverty are complex and our aim was perhaps over-ambitious, it is clear that providing advice in health centres is effective and popular. PCT funding has enabled expanding to another outreach at the Wellspring Healthy Living Centre in east Bristol. In 2010, with the demise of East Bristol Advice Service, the advice centre successfully bid to provide advice services in east Bristol for Bristol City Council in addition to St Pauls. The advice centre is, at time of writing, half way through a three year commissioned service covering both areas. Today, 16 people work in our team, dealing with around 3000 enquiries per year, and we continue to see increasing demand. Consolidating services to these neighbourhoods under one umbrella advice service and delivering advice more effectively will be important aspects of the advice centre’s work in the period covered by the strategic plan. 5 Our challenge St Pauls Advice Centre works in some of the most deprived, diverse and vibrant inner city areas of Bristol. For the communities we serve, there is a high and increasing demand for free and independent legal advice services. With a population of nearly 50,000, Ashley, falls into the most deprived 10% nationally Easton and Lawrence Hill comprise one of for multiple deprivation. Greenbank, Hillfields the most deprived and densely populated North and Hillfields East fall in the most Neighbourhood Partnership areas in Bristol. deprived 11-20% nationwide. The area contains 21 Super Output Areas A quarter to a third of the population of Ashley, (SOAs), of which eight are ranked among the Easton and Lawrence Hill Neighbourhood most deprived 10% nationally. St Pauls, Stapleton Partnership area is made up of Black and Road, The Dings and Easton Road are also minority ethnic (BME) groups, the highest in the ranked among the most deprived 5% nationally, city. Of the three wards, Lawrence Hill has the with Easton Road SOA being the second most highest percentage of BME residents (31.7%). deprived in Bristol. St Agnes is the most income Further, St Pauls and Easton Road / Barton deprived SOA affecting older people in Bristol, Hill are the areas of the city with the largest followed closely by Easton and Stapleton Road concentrations of Somali nationals. Eastville, SOAs, indicating significant levels of deprivation Frome Vale and Hillfields has the third highest amongst older people. St Pauls is the most percentage of BME residents in Bristol at 11.1% income deprived SOA affecting children in Bristol, followed closely by Easton Road and Benefit claimant rates in both neighbourhood Barton Hill SOAs. It is known that high levels areas have risen as a result of the recession, and of poverty in childhood carry long term have not recovered; they are above average and detrimental effects. have climbed in the last year. They are highest in Easton Road, Stapleton Road, St Agnes, St Pauls, Compared to the England average, levels Barton Hill, and Gill Avenue SOAs. of deprivation are higher in most parts of the Eastville, Hillfields and Frome Vale Neighbourhood Partnership area. There is one pocket of deprivation, Gill Avenue SOA, that 6 Our services We provide independent and impartial legal advice to the general public. Our service is confidential, non-judgemental The services we provide are of high quality and free. We deal with a range of welfare and are carefully monitored and supervised. All benefits, debt, immigration, housing, our advisers are professionally trained and our employment and consumer enquiry issues. service possesses a Community Legal Service Specialist Quality Mark in welfare benefits and We strive to be accessible, welcoming all who a General Quality Mark in debt. The advice can benefit from our advice, and working to centre is a member of AdviceUK and Advice give whatever support is necessary. Centres for Avon. >> We deliver a range of drop-in and In the past year we have dealt with nearly appointment based advice sessions from 3400 enquiries. Monitoring reveals that 55% our main office in St Pauls of our caseload involved welfare benefit >> We run outreach sessions at venues issues, 28% debt issues, and the remaining 17% across St Pauls, Ashley and east Bristol involved other legal issues, including housing, >> Home visits can be arranged on request immigration, employment and consumer. Our work generated £1.1m of income gains for >> A daily reception service from our main poorer households last year, and we helped office provides brief information and a clients manage nearly £800,000 worth of debt.
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