level one

Presented by: Tori Moody - CPU ON-SITE [email protected] 209-296-0660 Is this the right class for you? • Do you have limited experience with computers – for example: job related or only? • Can you talk to a computer sales person with confidence? • Do you know the correct names for computer parts? • Do you know how and where to properly save your files? • Can you find something even if you forgot the file name? • Do you know the difference between hardware and software? • Are you familiar with the rules of etiquette for email? • Do you know how the Internet works? • Are you able to successfully find what you want on the web? • Do you know the best practices to avoid hacker attacks? CLASS OUTLINE • Terminology: The “Lingo” - 15 minutes

• Hardware vs. Software – 10 minutes

• How files are stored in your computer – 10 minutes

• Email Programs and Rules of Etiquette – 10 minutes

Break – 10 minutes

• The Web: What is a Browser? Which Browser to Choose? - 20 min

• Happy Surfing: How to get the most from Web – 20 min

• Internet Safety: – 10 minutes

• Questions and Answers – open discussion Will this class be appropriate for YOUR version of Windows? YES! Terminology -The Lingo: How to speak “Geek”

Computer terminology can seem confusing. But in reality, it is very logical.

Computer hardware is very similar to the human body.

Reference material: handout “Hardware Terminology” Hardware terms PARTS OF ALL COMPUTERS

MOTHERBOARD Central nervous system

All parts are connected to the Mother Board. All electrical current flows through it. HARD DRIVE Hardware terms PARTS OF ALL COMPUTERS

HARD DRIVE The “brain” – Long term memory All software programs and data created in the programs is stored here.

Programs Data Word Docs you create Email messages Mozilla Saved Bookmarks Hardware terms PARTS OF ALL COMPUTERS

CPU CHIP The spinal cord

Responsible or processing all the instructions received from the hard drive, keyboard, mouse and/or touch screen monitor. Hardware terms PARTS OF ALL COMPUTERS

RAM Randomly Accessed Memories – Short term memory

RAM is a holding area of files and instructions that are to be used temporarily. It allows the computer to multi-task. The more RAM, the better your computer can multi-task and the faster it will perform. Hardware terms PARTS OF ALL COMPUTERS KEYBOARD & MOUSE - hands

These are input devices. They input commands and information into the computer. Hardware terms PARTS OF ALL COMPUTERS

MONITOR - face

This is an output device. It has a screen which it uses to display what the computer is doing. Just like the human face shows different expressions. Touch screen – a monitor that is programmed to recognize a finger touch on the screen the same way a mouse is used. Input & Output Hardware terms PARTS OF ALL COMPUTERS

CD/DVD Drive

This is an input and output device. It can be used to both install programs or files, and output files to the disk for storage.

USB KEY – (Memory Key, Thumb Drive) Like the CD/DVD it is an input and output device. Most commonly used as an output for file storage or to easily transport files from one computer to another. Hardware terms PARTS OF ALL COMPUTERS

VIDEO CARD - EYES Puts the image to the screen. Is responsible for the quality of all images on the screen.

Expensive “high end” gaming video cards produce fast and crisp images that perform at lighting speed, as is needed when dodging a laser. Hardware terms PARTS OF ALL COMPUTERS

SOUND CARD (CHIP) Ears

Responsible for the audio we hear. The higher end (more costly) sound cards can produce a wide range of sound effects in addition to standard sound. Such as as surround sound and adjustable tonal quality. Hardware terms PARTS OF ALL COMPUTERS

SPEAKERS- Mouth

The similarity is rather obvious Hardware terms Types of Computers

DESKTOP Also called Tower, Workstation or CPU Unit. All parts are separate pieces. Upgradable

ALL-IN-ONE DESKTOP The computer is built-in behind the monitor. Most All-in-One units have a touch screen. Rarely upgradable Hardware terms Types of Computers - Portable

LAPTOP

The attached base contains the keyboard, mouse pad, and computer. Typical screen size is between 15” to 21”. May be a touch screen. May not have a CD rom drive. Hardware terms Types of Computers - Portable

NETBOOK

A smaller laptop designed primarily for Internet and Email. Screen size is typically 10” to 13”. May not include a CD rom drive, but will have a USB port to connect a USB Key or external CD rom Drive. Hardware terms Types of Computers - Portable

TABLET

Screen and computer in one. Typically no keyboard or mouse, although some offer a detachable keyboard. Designed for Internet and email. No CD Rom Drive. All are touch screen. SOFTWARE TERMINOLOGY

“Software” is the word to describe programs (now called Applications or APPS). Such as: Microsoft Windows, Mozilla Firefox, Windows Live Mail, Solitaire and Microsoft Word.

They are often installed from a download or CD/DVD disk, and once installed they cannot be physically touched in the computer, no more than you can touch a thought.

Refer to the handout “Software Terminology” SOFTWARE TERMINOLOGY

DOWNLOAD – To find a file or a full software program on the Internet and transfer it to your computer through your internet connection.

UPLOAD – To send a file from your computer to another computer via the Internet.

INSTALL – Each program, either downloaded or on a CD/DVD disk, contains one special file that when opened will fully install the complete program. The file is typically named SETUP.EXE or INSTALL.EXE, but any file with a .exe ending is an installation file.

LAUNCH – Also called RUN - To click the icon or word on a menu that STARTS the installed program. Microsoft Windows Operating Systems The Operating System is the main software program on the computer that ALL other programs function within. Microsoft has offered several Operating Systems over the years.

1985 – Windows 1990 – Windows 3.0 1993 – Windows 3.1 1995 - Windows 95 1998 - 2000 - Windows ME (Millenium Edition – 2000) 2002 - Windows XP 2007 - 2009 - 2013 - 2015 - – The current and final version – According to Microsoft there will be no further versions. Windows 10 will simply continue to evolve over the coming years with performance upgrades. Although Microsoft Operating Systems have evolved over the years, they all

• have icons on the desktop (pictures that represent programs you can use) • include a program to let you use Internet websites and Email • include a program for Photo Editing • include a program for Letter Writing (NotePad and WordPad programs) • allow you install or uninstall software programs of your choosing • have a Control Panel, Desktop, Icons, Task Bar, and File Explorer • save your personal files in the same organized manner. (next slide details)

Fact is, each Microsoft Operating System has contained basically the same features, but with a different look and feel, until Windows 10! This version is truly a revolution in Microsoft Technology – it is the FUTURE of Microsoft! So let’s take a look at the basic core of all Microsoft Operating System – How are files stored in your computer? WHERE ARE FILES STORED IN PC?

Think of it like a file cabinet

CABINET = has multiple drawers: HARD DRIVE C CD/DVD Drive D USB Drive E, etc

DIRECTORY or FOLDERS = inside the drawers. Drive C Windows Programs My Docs Pictures Music etc. FILE ORGANIZATION IS IMPORTANT!

Imagine trying to find a file, picture, document, or program if there were no organizational folders.

It would be like opening the drawer to find random items tossed everywhere.

Good luck finding what you need. The second class in this series will cover detailed instructions on how to organize your files and folders in a logical way.

Second class date: September 10,2016 UNTILTHEN

1.Documents = DOCUMENTS Folder 2.Pictures – PICTURES folder 3.Music – MUSIC folder

Desktop should be reserved for Program Icons, OR 1 or 2 folders that contain a mix of files you access frequently YOUR DESKTOP TERMINOLOGY

YOUR DESKTOP

ICONS

TASK BAR

START MENU

The DESKTOP is the main screen that contains icons EMAIL Software Programs

There are several software programs that you can install into your computer to send and receive email.

• WINDOWS MAIL – Included in Windows 10 • WINDOWS LIVE MAIL – Included in Windows 7 • – A product of Mozilla Corp – Creator of Mozilla Fire Fox Browser – can be downloaded from http://mozilla.org • Incredimail – Fun program with lots of background stationary for your email – but can be glitch – can be downloaded from http://incredimail.com • – Full program that does Email, , To Do List, Advanced Contact Manager Is included in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) • – Outdated program that came with Windows 98, XP and Vista – not recommended due to high security risks from hackers. WINDOWS MAIL – INCLUDED IN WINDOWS 10

Windows Mail is revolutionary. It allows you to access all your email accounts from one location.

Regardless of whether you have a Volcano Internet account, or a , Hot Mail, Outlook.com, Yahoo Mail, SBC Global.net, AOL.com, earthlink.com, or ANY other email account, all of them can be used from just this one program.

Specific details on how to setup your email account will be covered in the 2nd class in this instructional series Basic Computer Skills Level 2.

To access your email organization folders, click the FOLDER icon on the left edge.

Notice the GMAIL folder. Windows Live mail will allow you to work with ALL your email accounts from this one place.

You can have a Gmail Account, Yahoo Account, and Volcano Email account all with separate folders, all accessed from this one program.

More in-depth instructions will be provided in the 2nd class (September 10,2016). EMAIL – Online Email Services

You may also choose to use one of the many ONLINE email services. These do not require you to install or configure any software into your computer. Simply go to their website, click the link to sign up for an account, answer a few questions and you are ready to send and receive email.

The most common services are:

• Gmail – owned by Google • Yahoo Mail – owned by Yahoo • MSN Mail – owned by Microsoft • Hot Mail – officially now owned by Microsoft and replaced with OUTLOOK Mail – an online version of the Outlook Email software without the other advanced features found in the Microsoft Office Suite version.

We will preview GMAIL for this lesson, but rest assured that all email programs are very similar.

Why is Email Etiquette Important The Basics Subject Responding Tone Content Content Don’ts

[email protected] [email protected] [email protected] [email protected] [email protected] SPAM – Not the stuff in the can EMAIL DEMO - Gmail

CREATE EMAIL MESSAGE INSERT FILE

REPLY DELETE ONE MESSAGE

FORWARD DELETE RANGE OF MESSAGES INSERT PICTURE CREATE FOLDERS LIVE DEMO OF GMAIL ACCOUNT

1.Open your laptops: Click the Big Blue e for .

2.Enter the words gmail.com in the search box.

3.Login to Gmail account. 1.Look at the email address taped to your laptop. Enter this information to sign in to Gmail

4.Follow along with instructor. 10 MINUTE BREAK THE INTERNET – How does it work? THE INTERNET UNLIMITED POTENTIAL

The Internet is filled with individual computers that contain massive amounts of information. They are called SERVERS because they SERVE information to you.

HOSTING SERVERS, contain thousands of individual websites, each in their own folder.

DNS servers (Designated Name Servers) contain listings of which HOSTING SERVERS contain which Domain Names.

When you type a website name (amazon.com) in a URL field or search box, the request is routed through a DNS server, which directs it to the proper Hosting Server, then to the Amazon Folder, then to the file called index.htm. Presto! You see the website. All in less than a second! INTERNET LINGO

NETWORK – A group of computers connected to each other either wired, wireless or satellite INTERNET – a network of computer hardware sharing information worldwide WWW – World Wide Web – non-governed collection of independent websites BROWSER – Program that allows you to view web pages (Edge, FireFox, Chrome, , ) SEARCH ENGINE – WEBSITE that allows you to find stuff on the web (Google, MSN, Yahoo, Bing) SEARCH BOX – area that you can type in the words that match names or content of a web site DOMAIN NAME –The name of the website (cpu-onsite.com, Amazon.com, Facebook.com) URL – Uniform Resource Locator WEB SITE – One or more pages of content located under one domain name HISTORY – A record of where you have been on the Internet FAVORITES or BOOKMARKS – A listing of websites that you visit frequently, you control the list contents DOWNLOAD –To transfer a file from another computer to yours, via a network, typically the web BROWSERS A BROWSER is a software program that you download and install, (unless it was preinstalled on your computer).

It allows you to BROWSE the various websites on the Web. It cannot search for you. It provides you a format by which you can view a Search Engine WEBSITE that can search for you, such as Google, Bing, MSN and Yahoo.

The Google Chrome Browser cannot search by itself. You must go to a search engine website. And… it does not have to be Google.com! The best Browsers are:

BROWSERS – Why choose EDGE?

• Search Faster in the ADDRESS BAR

• Write on any web page

• Cortana and Microsoft Edge work together

• Safer – more secure! If you are using Windows10, Microsoft Edge is available.

When combined with Cortana Personal Assistant, Microsoft Edge is a superior browser.

Let’s do a quick review of just some of the best features in Microsoft Edge that even the beginning user can appreciate. PRODUCTIVITY FEATURES

• Add custom notes to web page - Then print, email or just save

• Read without distractions – remove all extra content from the page and leave only the articles.

• Used with Cortana – automatically get coupons for the retail websites you visit. STAY ORGANIZED

• Forget your passwords by using the built-in password manager tool

• Easily add links to your favorite websites to the tool bar

• Share the web sites you like with friends easily STAY SAFE

• Secured by design

• Allows Private Browsing

• Optional Popup Blocker

• Easy to clear your browsing history GOOGLE CHROME

Owned by Alphabet Corp – the true owners of all things Google.

Designed to enable Google Chrome to harvest and share the worlds browsing habits with Google.com marketing companies and thereby deliver ad content tailored to you. Now a feature has been added to turn off this marketing tactic.

Chrome is more polished in appearance. Possibly easier to navigate for a new user, but not very customizable. FIREFOX BENEFITS

Unlike Google Chrome, MOZILLA FIREFOX does not share your browsing history with third parties.

There are several ways to customize the look of FireFox

It is fast at loading web pages.

There are many add-on extensions to enhance your browsing experience, including the Ad-Blocker and Web of Trust (mywot.com) tool.

FireFox offers better privacy. This is one of my personal favorites! SEARCH ENGINES

Search Engines are simply websites that have a listing of many other websites, but not all websites, and the content within their pages. This allows you to search for specific words and find websites that contain those words. Truly, only a portion of the worlds websites are listed in the search engine websites.

GOOGLE.COM – most powerful search engine at this time

YAHOO.COM – uses the Google Search engine. Just has a different look filled with articles and ads

MSN.COM – primarily a news and marketing site that also allows you to search the web

BING.COM – owned by Microsoft and automatically installed in all Windows 10 computer – can be removed if you wish. Works hand-in-hand with Cortana for enhanced web searches.

* Do not confuse Google.com WEBSITE with the Google Chrome Browser SOFTWARE. They are owned by the same company, but you do not have to use both, or either one. INTERNET SAFETY RULE #1

If any message appears on your page that makes you nervous, anxious, worried or concerned, especially if it demands you do something such as click a link, make a phone call or download a program…

YOU ARE BEING SCAMMED!!!

Don’t click or do ANYTHING. Don’t even click to close the window!!! Call us ASAP. We will give you free honest advise on what to do. INTERNET SAFETY RULE #2

Do not click on the items on the right side of Facebook – often contain infections.

Nothing in the world if FREE. Everything has a catch. The secret is learning what the catch is and deciding if the “FREE” thing is worth it! INTERNET SAFETY RULE #3

Be VERY careful how you type a website name.

For example: craigslit.com (not craigslist.com) will deliver a red screen and a recorded voice telling you that your computer is being held for ransom. DON’T click ANYTHING – Call us!!! INTERNET SAFETY RULE #4 Be sure you are running a top recommended Anti-Virus Program, PLUS Malware Bytes Anti-Malware and Malware Bytes Ransom Blocker*