Vol 72, No 197 Vol Publication No PP227838/003 IN AUSTRALIA 2008 October

Russell Corporate Advisory a CMDA Sponsor … RCA JOINS CMAA TEAM CMAA Federal President BILL CLEGG, ACCM, with Russell Corporate Advistory Partner GREG RUSSELL ➣ ‘Game On’ … Anti-Gambling Debate Hots Up – P14-20 ➣ CMAA 2009 National Bursary Brochure – P29-32 ➣ What’s Happening In The Zone – P39-51

CLUB MANAGERS’ ASSOCIATION AUSTRALIA OFFICE BEARERS CMAA FEDERAL EXECUTIVE Publisher CMAA President WILLIAM CLEGG, ACCM Editor: Peter Sharp Randwick Labor Club Bill Clegg ACCM Phone: (02) 9643 2300 Federal President Mobile: 0410 140 036 Federal Secretary Email: [email protected] ALLAN PETER, ACCM Contributors: Henri Lach, Katie Cincotta. Vice President DANIEL MUNK, ACCM Advertising Manager: Penrith Rugby League Club Judy Rayner Executive Member Advertising Bookings: DAVID O’NEIL, ACCM ADMINISTRATION (02) 9332 2363 & 9360 6177 Castle Hill RSL Club Executive Officer Fax (02) 9361 5142 [email protected] Executive Member Terry Condon, CCM TIM McALEER, ACCM Administration Officer Printing and Design: Tradies @ Gymea Gerry Sarlemyn Allan Peter ACCM Daily Press Pty Ltd Federal Secretary Phone: (02) 9558 8419 CMA NSW STATE Senior Industrial Relations EXECUTIVE MEMBER Advocate Correspondence: DEBORAH FEENING, ACCM Peter Cooper The Editor, c/- Club Marconi Education Manager Club Managers’ Association Australia Ralph Kober, B.Ed. 67-73 St. Hilliers Road FEDERAL COUNCILLORS Career Development Auburn NSW 2144 Division A – City/Eastern Suburbs Administrator P.O Box 845 Auburn NSW 1835 Zone and Manly/Northern Suburbs Narell Harrison Phone (02) 9643 2300 Zone Fax (02) 9643 2400 Mario Machado, ACCM Training Course Administrators Assistant Chief Executive Officer Brad Jones, CCM Hornsby RSL Club Estelle McDonald Please address all business Danny Munk ACCM correspondence to the Federal Division B - St George/Cronulla Communication Services Manager Secretary Sutherland Zone and Inner West Peter Sharp Vice President Zone The Club Managers’ Association Accounts Officer Ian Todd, ACCM Australia is registered as an industrial Priscilla San Luis General Manager organisation of employees in the terms of Kingsgrove RSL Club Receptionist the Federal Workplace Relations Act, 1996, and The Club Managers’ Division C – Nepean Zone Carol Quirke Association is a registered Trade Union in Michael Wiezel Training & Venue Coordinator Secretary Manager Maria Hudson the terms of the New South Wales St Marys RSL Club Industrial Relations Act 1996. The CMAA Administration Assistant is affiliated with the Australian Council of Division D – Hunter Zone, Central Evonne Bosnich Trade Unions (ACTU) and the CMA is Coast Zone and Great Lakes Zone affiliated to the NSW State Branch of the Stephen Byfield, ACCM ACTU, The Labor Council of NSW. Chief Executive Officer David O’Neil ACCM Diggers @ The Entrance Life Members Federal Executive Member Division E – Far North Coast Zone, Harry Walker (decd.) Registered Office 67-73 St. Hilliers Road North West State Zone, Mid State Norm Robinson (decd.) Auburn NSW 2144 Zone and Mid North Coast Zone Arthur Justice (decd.) Gordon Rhodes, ACCM Phone (02) 9643 2300 Len Ewart (decd.) Chief Executive Officer Fax (02) 9643 2400 South Tweed Sports Club Lou O’Neill (decd.) P.O.Box 845 Auburn NSW, 1835 Peter Cameron (decd.) Email - [email protected] Division F – Illawarra Shoalhaven Zone and Far South Coast Zone Bob Harbutt (decd.) David Hiscox, ACCM Keith Nolan (decd.) Office Hours General Manager Fred Chubb, CCM (decd.) Monday to Friday 9am to 5pm Dapto Leagues Club Alan McDougall, MBE (decd.) Seven-day telephone answering service Division G – Gold Coast Zone, John Milne (decd.) Tim McAleer ACCM in operation. Brisbane Zone, Ipswich Darling Les Evennett Federal Executive Member Downs Zone, Sunshine Coast Zone, George Elliot, CCM “Club Management in Australia” is published monthly and the Central and Northern by the Club Managers’ Association Australia. All Peter Strachan, ACCM material is copyright and cannot be reproduced without Queensland Zone Hans Sarlemyn, ACCM the explicit permission of the Publisher or Editor. Steve Condren Editorial contributions relating to the club industry are General Manager Jim Henry, OAM, CCM welcome. Submitted copy should be typed and double Terry Condon, CCM spaced. We don’t accept any responsibility for keeping Southport Surf Life Saving Club and returning unsolicited material. Photographs Lew Cooper Division H – Victoria Zone, Riverina submitted must be captioned. Those sent without prior Barry Stevenson arrangement cannot be returned unless accompanied Murray Zone and the ACT Zone by a stamped, self addressed envelope. Views Grant Duffy, ACCM Greg Pickering, ACCM expressed in this magazine are not necessarily those of Secretary Manager John Allan, ACCM the Club Managers’ Association Australia. Although we do exercise the utmost caution, we don’t accept Numurkah Golf & Bowls Club Allan Peter, ACCM responsibility for claims expressed in advertisements Wayne Forrest, ACCM appearing in our issues. Deborah Feening ACCM Subscription rate is $55 a year. NSW State Executive Member ISSN 0045-7205

October 2008 www.cmaa.asn.au Club Management 1 SPONSORS OF THE CLUB MANAGERS’ CAREER DEVELOPMENT CENTRE

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Inside your October edition PAGES 12&13 PAGES 14-20 PAGES 34&35 If you’ve missed the media headlines over poker machines and problem gambling, then you must have been out of the country, or asleep for a long time. Anti-pokies Senator Nick Xenophon and his ally, Family First Senator Steven Fielding, continue to wage a war against gaming machines, the Club Industry and manufacturers. Their campaign has led to a Productivity The Club Security Management Australia’s political landscape shifted Commission national inquiry into Summit, staged at the CMAA Career like an earthquake had rocked the problem gambling, Senator Xenophon Development Centre in late August, nation during September. In Canberra, attacked the industry in his Federal was an opportunity to participate in a former merchant banking multi- Parliament maiden speech while world-class event with high-quality millionaire Malcolm Turnbull took over ClubsAustralia and ClubsNSW boss presenters and content not often the Federal Liberal Party reins from the David Costello spoke on behalf of the captured in an educational context embattled Dr Brendan Nelson, who Club Industry when he addressed the within the Club Industry. The CMAA called a spill to resolve the leadership. Senate Standing Committee on and the Barrington Group partnered In NSW, what seemed to be just Community Affairs investigating to bring together a number of the most another weekend, turned into a 48- research suggesting that targeted acknowledged leaders and experts hour bloodbath when Labor Premier changes can cut rates of excessive within crime and security in Australia. Morris Iemma and some of his closest gambling, and allow people to play Barringtons Executive Director Allen Cabinet allies were overthrown in a machines with "reduced harm" … Barry was Summit Master of party room coup that installed Nathan Ceremonies and said he was delighted Rees in the top job and saw former with the result of the Summit that dealt Illawarra Catholic Club President Kevin with issues that can occur beyond the Greene replace Graham West as the scope of normal, day-to-day security Gaming and Racing Minister. Across and risk management issues. The the nation in W.A., the Independents Summit was a forum for forward formed an alliance with the Coalition to thinkers in the risk management field throw the Allan Carpenter-led Labor and highlighted the threats to the Club Government out of power … Industry and corporate Australia …

4 Club Management www.cmaa.asn.au October 2008

President's Perspective with BILL CLEGG, ACCM machine taxation fight to a conclusion United voice essential to in the early days of his premiership and initiating the IPART Review for the industry. tackle industry adversaries The IPART Report and its 69 The need for a united industry voice recommendations will form the across all states has never been more David Costello foundation and direction that the club important. movement in NSW will take into the future. With the Senate Community Affairs Committee considering the three Bills I’m confident that history will show proposed by Family First Senator that this commitment to the long-term Steven Fielding and supported by “Anti- sustainability and Industry Plan will be Pokies” Senator Nick Xenophon, the the catalyst for a stronger and more- clear message to the Government and viable Club Industry in NSW. the Coalition Opposition must be that I’m also confident that the Australia’s Club Industry is a legitimate relationships and trust cultivated over player in the hospitality/leisure sector the past few years will continue with and makes an invaluable contribution to the new Premier Nathan Rees and our society and communities across Minister Kevin Greene. the nation. Minister Greene knows the Club The comments by David Costello, Industry from the inside and over a Executive Director of ClubsAustralia significant period. He has been and CEO of ClubsNSW, must be involved in the Club Movement since supported and endorsed. Throw in the total Family First Party he was 19 years old, through the David clearly stated to the Senate vote in of 56,376 and he claims a sporting organisation within the Committee that convened at the State mandate to initiate and deliver Illawarra Catholic Club - a club that Library on Sydney on September 12 legislation that impacts on all proudly boasts almost “iconic” that the bills are about reducing poker Australians, including millions outside community involvement. machine gambling - not reducing the state he represents. Mr Greene held the position of Club problem gambling. President until he joined the State The bills - if successful - would destroy That much-quoted and too-often- Cabinet. the Club Industry across Australia. accurate saying ... “a week is a long Premier Rees may be a relative time in politics” ... certainly rang true newcomer in political terms, but he Neither Victorian Senator Fielding or during the first weeks of September. South Australian Senator Xenophon has recognised the work clubs deliver have fully considered the negative On behalf of the Association, I place to their communities by publicly impact on the bread-winners and on record our appreciation to Graham supporting clubs from his electorate families that depend on the Club West, the outgoing Minister for and other western suburbs clubs at Industry and the extended negative Gaming and Racing and Minister for the Clubs Millennium Foundation Day consequence for the families that Sport and Recreation. when $55,000 was raised. benefit from club’s providing sporting Mr West has been moved to the With the Government considering and community facilities. Juvenile Justice, Youth, and implementing the IPART Report, Of course, the greatest concern when Volunteering portfolio in the shake-up Minister Greene has recommitted the dealing with the misuse of statistics is delivered by new Premier Nathan Government to a strong working that we know that statistic can mislead Rees in the aftermath of The Labor relationship with clubs to ensure the and even belie the truth and reality. Party dumping Morris Iemma. industry grows and prospers. Facts that Senator Fielding cannot Mr West came to the portfolio during I encourage all club managers to misquote is that he received only 2,519 a time of relationship renewal and welcome the Minister in his visits to primary votes out of a formal vote of reconstruction between the Club your clubs and tell him what he needs 2,996,594 in Victoria in the 2004 Industry and NSW Government to know to properly advance the Federal Election. following the lengthy battle over goals and future of the Club Industry. gaming machine taxation. Senator Steven Fielding Mr West was always open, direct and Kevin Greene determined to move forward with reform for the Club Industry. While there were significant reforms in all areas of his portfolio during his Gaming and Racing tenure, the spirit of his Department in working with the Club Industry for a stronger and better future will be a significant legacy. Former Premier Iemma lost the support of the Labor Party, resigned as the parliamentary leader and is expected to exit state politics by resigning as Member for Lakemba. The Club Industry will remember Mr Iemma for bringing the gaming

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The Executive Officer’s Desk with TERRY CONDON, CCM Never a dull moment in club management The Club Industry has November 10. And Peter Newell OAM, encourage all club managers, despite never shied away from ClubsNSW Chairman and our challenging times in the industry, to adversity and there has been ClubsAustralia President will address strongly consider the benefits of plenty happening since I last sat down to the National Press Club in Canberra on undertaking these opportunities. write this column. We have a new Wednesday, October 22, to present the Premier and leadership team in NSW Club Industry’s six-point plan for It’s been a while since I rolled up a politics, a new leader of the Coalition in addressing problem gambling. If you “toucher”, but I’m looking forward to a Canberra and a Coalition-Independent can’t make it to Canberra, the ABC will big day out west later this month to State Government IN W.A. New Premier broadcast the speech live. support one of the good guys of the Nathan Rees immediately delivered gaming and club industry. Paul sweeping changes to the ministry, I welcome Greg Russell and the Matthewson, greatly respected within including Kevin Greene replacing Russell Corporate Advisory team as the gaming business, has an enormous Graham West as Gaming and Racing the latest corporate partner to the challenge on his hands – but he won’t Minister. CMAA Federal President Bill CMAA. Greg is well-know and be tackling it single-handed. I’m proud to Clegg and Education Manager Ralph respected across the industry for his say that club managers across the state Kober joined Club Industry stakeholders ethical work in helping clubs address the have rallied to the appeal and will for a meeting with Mr Greene and senior legislative, legal and fiscal responsibilities support the Benefit Day for Paul – see Government officials in the next step to of managing a modern organisation. The story on Page 47. Club Mudgee will be CMAA is proud of the “family” of implement a blueprint for the future of overflowing with good people and good companies that support the CMDA the Club Movement. Bill reports only wishes on October 21 for the lunch, Career Development Centre and positive things from both Minister Greene bowls and dinner with an auction. Jamie CMAA’s National Bursary program and the discussions, which looked at Gallen will take care of the auction, but implementing IPART’s 69 and Russell Corporate Advisory fits comfortably into that impressive group. anything can – and probably will – recommendations. It’s a good start with happen once Paul’s Konami Australia a Minister who well understands the mates, Darryl Brohman and Gary significantly positive contributions clubs My congratulations to Allen Barry, Freeman, get hold of the microphone to make to their communities and the the Barrington Group’s Managing start the fun and action. Paul Gordon, challenges those same clubs face in Director, on a first-class presentation of from Narrabri RSL Club, is organising meeting legislative and governance the Club Security Management the auction, while Chris Chapman from issues. I want to wish Graham West Summit. I had the opportunity to sit in on Gilgandra Ex-Services Club and Larry well in his new portfolio and thank him the sessions and was amazed by the Mason from Konami are organising the for his time and interest in bringing about level of technical information that the dinner with Angela Martin. See you at change and consultation for the Club internationally recognised panel brought Industry. Like everyone in the industry, I to the club managers who were Club Mudgee. was greatly disappointed with the privileged to be present – see story on outcome of the ClubsNSW legal battle Pages 34 & 35. Allen is a passionate I’m also looking forward to the annual with NSW Health over partially covered supporter of the Club Industry and the ACE Awards and its move to Revesby outdoor areas related to non-smoking CMAA and he invested a lot of personal Workers Club on October 22. It’s legislation. NSW Supreme Court time and energy in co-ordinating, always a sell-out when the Club Industry Justice Peter McClellan backed NSW packaging and delivering a conference acknowledges and celebrates its best Health’s position, which means some that would not have been out of place in and most talented entertainers. It will be clubs face a difficult time reassessing any major international forum. The level unusual not to be at Canterbury and changing millions of dollars in work of hi-tech and technical expertise that Hurlstone Park RSL Club for the done to accommodate members and the presenters offered made my head showcase event, but it’s bound to as the anti-smoking laws. I want to thank spin, but reinforced the need for the big, bright and entertaining as always. I Dubbo RSL Memorial Club General Club Industry and clubs individually to be want to acknowledge Shayne O’Leary Manager Geoffrey Holland for his time informed, prepared and advised by and Peter Byrne for the behind-the- and diligence in front-running this issue expert organisations, such as scenes work they are doing to breathe on behalf club managers across NSW. Barringtons, in the strategies to avert new life into the club entertainment Senator Nick Xenophon continued his and combat corporate crime – scene. tirade against gaming machine particularly internet-related events. manufacturers and the Club Industry CMAA Education Manager Ralph Congratulations to Warren Hadley when he delivered his maiden speech in Kober is spending a lot of time with his on his 29 years at Coca-Cola Amatil. I Federal Parliament and Senator Steven CMDA team and experts such as Allen know he’ll be around - and CCA and the Fielding continues to pedal the Barry, Ken Burgin and the team at industry will be happier and better off for bandwagon. The Senate Community Southern Cross University assessing Warren’s experience and advice – but he Affairs Committee’s inquiry into bills by the needs of club managers to deliver has been an example of friendship and Senators Fielding and Xenophon events such as the Club Security professionalism during his time in and convened in Melbourne and Sydney with Management Summit, Club Food and around clubs. Darren Pressley and his ClubsNSW CEO David Costello Beverage Management Summit and a hospitality team are doing a great job professionally and directly presenting the new tertiary-level program that will be and Darren makes no secret of the fact Club Industry’s case. The bills, among unveiled in CMA Magazine next month that Warren has been a great mentor, other things, seek to impose a federal dealing with the high-level and ever- colleague and friend to him during his tax on gaming in clubs, impose changing issue of corporate governance. rise through the ranks. If Warren is restrictions on poker machines and ban These are exciting new programs and looking tanned and fit next time you see ATMs from clubs. The Committee’s final formats for education and career him, it’s because he and Maureen have report will be handed down on development with the CMDA and I just had another wonderful trip to Bali.

8 Club Management www.cmaa.asn.au October 2008

CMAA Sponsor Update Russell Corporate Advisory joins CMAA team Russell Corporate Advisory is a strong analytical skills. If the data is chartered accounting firm that puts not available, then it must be energy and discipline into business gathered. This applies to any strategy with creative solutions to ensure project - whether a complex new clients prosper into the future. business development, or CMAA President Bill Clegg, ACCM, assessing the effectiveness of a welcomed Russell Corporate simple promotion. Advisory (RCA) Partner Greg Russell Decisions should not be made to the CMAA’s family of sponsorship unless they can be justified. partners when they caught up at the “As part of this process, RCA Australasian Gaming Expo at Darling supplies relevant advice on market Harbour. “The CMAA is proud to trends, government regulations, welcome Greg and Russell planning and implementation,” Corporate Advisory as an Greg added. “Our support services Education Centre Sponsor, can include operational reviews, joining our impressive array of feasibility studies, workforce partners,” Bill said. restructuring, asset management RCA offers a unique range of [best use of surplus/non-core products and services that save assets] as well as expert guidance money, increase the efficiency on funding requirements, financial and effectiveness of operations submissions and corporate and provide peace of mind that governance.” all regulatory conditions have Registered clubs face unique been met when implementing planning considerations within the new proposals. limitations of their not-for-profit Greg Russell carries a wealth of status, which requires an understanding of their role in the experience in the hospitality and Greg Russell future so that a balance can be gaming sector, managing a team of created between social and qualified professionals who provide high- financial goals. Well-researched level, effective, commercial solutions. RCA acts in consulting and insolvency capacities for clients ranging from small information is the foundation of “We are committed to adding value to clubs to large multi-million dollar successful business planning, as is our clients’ businesses and exploring all enterprises. “We have the capability to communicating that information to key options to the benefit of all stakeholders” undertake large-scale appointments stakeholders. Greg said. “I’m pleased that we have while providing regular and concise RCA provides access to a multi- been able to form this alliance with the reports to stakeholders,” Greg said. “Our disciplinary team with a strong reputation CMAA because I have always work is conducted in consultation with as specialists in their fields. Our new supported the ethic and structure of the an extensive network of professionals, product “Business Intelligence Club Movement. In working closely with including solicitors, valuers, property Management” helps us to provide our clubs over many years, I understand the consultants, construction and services in a focused and meaningful important and significant contribution development companies, financiers, way. “Collectively, we hold qualifications that clubs, boards and managers make operations and facilities maintenance, in accounting, marketing, for the people who are their members insurers, suppliers and regulatory bodies. communications and business strategy,” within their communities. I look forward We have helped a number of clubs to Greg said. “We work closely with clients to a long and productive relationship with successfully amalgamate and have a to ensure we understand the challenges the Association and thank Bill Clegg for practical approach which can of their businesses. Our association with his warm welcome.” substantially reduce costs We are able to professional associations helps us RCA works for … initiate financial outcomes, such as remain aware of major updates, trends ➢ healthy businesses seeking to increase amalgamations and labour force and current topical issues.” profitability and strategically plan for the restructuring, which may not otherwise During 2007, RCA was awarded a highly future. be achievable for our clients.” prestigious Australian Research Council ➢ sluggish businesses needing to adapt to In challenging times for registered clubs Linkage Grant in conjunction with the the challenges of a changing operational and other labour-intensive industries, University of Sydney. The research environment. including restaurants, accommodation, investigated how gaming machine accessibility and memory of a gaming ➢ retail and aged care, RCA delivers distressed businesses that have machine experience might affect reached a level where formal insolvency effective business decisions to help meet the challenges of a changing operational irresponsible gambling. Study results will appointments need to be considered. assist in the preparation and evaluation environment. RCA provides the Through creative thinking, these of Local Impact Assessment studies, a expertise, information and analytical businesses can survive and succeed. proposed requirement for clubs and framework for sound decision-making. It’s vital these organisations seek help hotels seeking an increase in gaming while resources are still available. “We work closely with boards of machine entitlements. Solid research on ➢ financiers and other stakeholders with directors and operational managers to the predictors of irresponsible gambling an investment in business profitability create a blueprint for building business has national implications and will who require expert advice on financial success into the future,” Greg said. underpin a better assessment process issues and business viability. Sound decisions require solid data and for gaming machine applications.

10 Club Management www.cmaa.asn.au October 2008

The Political Landscape Rees overturns Iemma Nathan Rees as Greene replaces West It was done and dusted in the space of When, eventually, he did go, it was only 12 hours. NSW had a new Labor through working nights as a garbo. Government leadership team with His time as Water and Emergency Nathan Rees at the helm. Services Minister has been relatively The party room vote overturned Morris untainted, although he did work for the Iemma, Mr Rees took power and there shamed paedophile ex-minister Milton followed and immediate and major Orkopoulos, which has caused the Cabinet reshuffle - including a new State Government several political Gaming and Racing Minister. headaches in the past 12 months. The incumbent Graham West was Carmel Tebbutt, 44, retains her position shifted to Juvenile Justice, Youth, and as Deputy Premier. Ms Tebbutt, last Volunteering Minister and Kevin Greene year, took the unusual step of taking a took the portfolio that carries so much break from frontline politics at the peak consequence to the Club Industry. of her powers to spend more time with handed the high-profile Roads portfolio. Mr Greene, the Member for Oatley, in her six-year-old son, Nathan, and ease ➢ Jodi McKay is Tourism Minister his transition to a new school. Her Sydney’s south-east, who also will carry ➢ Virginia Judge is Fair Trading Minister. husband is Federal Labor MP Anthony the Sport and Recreation portfolio, ➢ brings with him some hope for ailing Albanese. Former Parramatta Mayor David Borger is the Housing Minister. and battling clubs as a former President Mr Rees handed the task of turning the ➢ of the Illawarra Catholic Club. Philip Costa is responsible for Water, state's economy around to two of his Rural Affairs and Regional Development. To add to the furore and chaos of the most controversial ministers - Treasurer ➢ Tony Stewart is Small Business and Iemma overthrow, newly appointed Eric Roozendaal and Finance Minister Science and Medical Research Minister Police Minister Matt Brown was sacked Joe Tripodi. and assists the Health Minister on three days into the job after admitting After announcing the members of the cancer. his role in a wild Parliament House frontbench, Mr Rees revealed the ➢ Linda Burney was elevated to party where he danced in his allocation of portfolios, appointing Community Services. underwear and simulated a sex act on himself Arts Minister. ➢ a female MP who is a grandmother. Ian Macdonald remains Primary ➢ John Della Bosca survived the “Iguana Industries, Energy and Mineral Industrial Relations, Emergency Joe’s” restaurant controversy to return as Resources, and State Development Services and Lands Minister Tony Kelly Health Minister, replacing Reba Meagher Minister. replaced Mr Brown. who quit Cabinet the night before the ➢ Barbara Perry is Local Government Nathan Rees is a self-styled coup. Minister and assists the Health Minister quintessential “westie”, for some time ➢ David Campbell (Transport Minister) and on Mental Health. regarded as the man most likely to Verity Firth (Education and Training ➢ Paul Lynch is Minister for Aboriginal succeed Morris Iemma and take Labor Minister) received substantial promotions. Affairs, Ageing and Disability Services. ➢ to the next election. John Hatzistergos remains Attorney- Mr Rees said his new team had a General. The Member for Toongabbie is well ➢ "great deal of work to do" both in Frank Sartor's Planning Minister restoring public confidence in the regarded as a straight-talking and responsibilities moved to Kristina down-to-earth minister and sharp- Keneally following Mr Sartor’s front- government, and retaining the state's thinking problem solver. bench sacking. all-important triple A credit rating. He talks up his “westie” credentials, ➢ Ms Tebbutt is Minister for Climate Lieutenant-Governor Jim Spigelman noting in his maiden speech that he Change and Environment as well as swore in the new NSW Cabinet in a was the only student at Northmead Commerce Minister. ceremony at Government House in High not to apply to go to university. ➢ Maroubra MP Michael Daley was Sydney.

Turnbull takes Libs leadership from Nelson Millionaire and former merchant banker Malcolm very short of money, I know what it's like to live Turnbull wants to be seen as a man of the in rented flats, I know what it is like to be raised people after wresting the Federal Liberal Party by a single parent,'' Mr Turnbull said. "I know leadership from Brendan Nelson in a party room Australians are doing it tough and some vote in mid-September. Mr Turnbull claimed the Australians, even in the years of greatest post in a 45-41 result - only slightly better than prosperity, will always do it tough. Our job as his previous bid for the leadership. He used his Liberals is to ensure that our society is a fair first press conference as leader to talk up his one, a society of opportunity, a society where credentials as someone who had lived through people can, like my father and I can take those tough times and understood the plight of cash- opportunities. We are a party of opportunities strapped Australians. "I do not come to the and this, my friends, is a land of opportunities. Malcolm Turnbull position of the leader of the Liberal Party from a We can do anything. Labor believes government lifetime of privilege. I know what it's like to be knows best … we are not so vain as Mr Rudd.''

12 Club Management www.cmaa.asn.au October 2008 The Political Landscape New Minister brings clubs heritage to portfolio Newly-appointed Minister for Gaming Mr Greene follows Graham West into the and Racing and Sport and Recreation new Ministry after Mr West was shifted Kevin Greene, MP, is no stranger to to the Juvenile Justice, Youth, and clubs and sport - as a participant, an Volunteering portfolio. official or an avid fan. Mr Greene’s Gaming and Racing The father of six and former school portfolio covers several agencies … principal is a keen cricketer and ➢ Casino, Liquor and Gaming Control President of the St George District Authority Cricket Association. Mr Greene also ➢ Club Industry Advisory Council manages his youngest son’s soccer ➢ Liquor Administration Board (LAB) team, the Forest Rangers, and has ➢ Bookmakers Revision Committee coached various junior cricket, soccer ➢ Department of the Arts, Sport and and netball teams. He is also a strong Recreation supporter of the St George Illawarra ➢ Greyhound and Harness Racing Dragons National Rugby League team. Regulatory Authority Gaming and Racing Minister Kevin Greene “Over the coming months I will visit clubs ➢ NSW Lotteries across the State to hear what people on The Member for Oatley, Mr Greene has School and had been a teacher for 18 the ground have to say about the future been a Member of the NSW Parliament years. A former President of the Illawarra of their clubs – from staff to patrons and since he was elected in 1999. Catholic Club at Hurstville, Mr Green is managers,” Mr Greene said. “The NSW an active member of his community and Government has helped secure the During his time in Parliament he has is the patron of many local organisations, future of clubs through practical law served as ... including the Mortdale RSL Sub Branch reform to reduce red tape and improve ➢ Legislative Assembly representative on and Oatley RSL Youth Club. club management, and by allowing clubs the Senate of the University of Sydney Mr Greene also has a passion for experiencing financial difficulties to defer ➢ Member of the Joint Standing charities and serves as the Co-ordinator payment of gaming machine tax. I look Committee Upon Road Safety (StaySafe) of the Southern Regional Red Shield forward to continuing the Government’s ➢ the Chairman of the Public Works Appeal – Salvation Army, Chairs the strong working relationship with clubs to Committee Hurstville Council’s Golf Day Ceremony, ensure the industry grows and Prior to he was elected, Mr Greene was which raises money for prostate cancer prospers.” the Principal of St Brendan’s Primary and is an active Lions Club Member.

October 2008 www.cmaa.asn.au Club Management 13 Problem Gambling – Senate Inquiry Costello presents Club Industry’s A Senate Inquiry into the impact of poker machines on problem gambling heard submissions from a variety of groups during sittings in Sydney and Melbourne last month. The inquiry, by the Senate's Standing Committee on Community Affairs, is looking into research suggesting that targeted changes can cut rates of excessive gambling and allow people to play poker machines with "reduced harm". The Committee also investigated Family First Senator Steven Fielding's Poker Machine Harm Minimisation Bill, introduced in February, which would place limits on ATM withdrawals in gambling venues to $100 a day per person. The Committee is expected to hand its report to the Senate on November 10. ClubsAustralia Executive Director and ClubsNSW CEO DAVID COSTELLO addressed the Inquiry in Sydney on September 12, this is Mr Costello’s submission on behalf of the Club Industry … Madam Chair, Senators, I would like borrowed money and not paid it back. to thank the Committee for the The 1999 Productivity Commission opportunity to speak today about the inquiry found the figure was 20%. impact of these three bills on the Club Senator Fielding claimed 36% of Movement. problem gamblers had sold property I am the Executive Director of to raise money to bet. The ClubsAustralia and CEO of Productivity Commission found the ClubsNSW, the industry associations figure was 10%. ClubsAustralia Executive Director and representing 4,000 licensed and Perhaps most misleading is Senator ClubsNSW CEO David Costello. registered clubs and 10 million Fielding’s and Senator Xenophon’s memberships in every state and claim, often also quoted by others, that internet, where substantial territory of Australia. one-in-seven, or two million Australians, inducements are offered to people to I would like to begin by stating that are affected by the behaviour of a entice them to gamble. the Club Movement is united in its problem gambler. This figure was State Government studies over the total opposition to these bills. They based on a survey which asked last 10 years have found that the are based on wrong information, the counsellors how many people they proportion of poker machine problem process for dealing with the issues is estimated had some adverse effects by gamblers has reduced by 50%, while completely irresponsible and the a problem gambler. The Productivity revenue has increased. Commission noted it was an estimate. impact would be disastrous. In other words, more people are These bills ignore the successful work ClubsAustralia deals every day with gambling and a lesser proportion of already done by State Governments this type of false and misleading use people are problem gamblers. of statistics. That’s why we support an and industry, which have reduced Poker machine gambling is problem gambling by around 50% in evidence based approach to policy making. entertaining, it is popular and it is the last 10 years. And the bills ignore better managed in clubs now than the positive steps taken by the current Now I respond to the rationale behind ever before. Federal Government. Those steps the bills, that gambling is a social evil that is out of control. ClubsAustralia believes the bills before include the re-formation of the this Committee are about reducing Ministerial Council on Gambling and Clubs in some states have operated poker machine gambling, not an updated study of all gambling by poker machines since 1956. They are reducing problem gambling. the Productivity Commission. a legitimate and extremely popular form of entertainment for millions of The Poker Machine Harm Reduction ClubsAustralia congratulates the Tax (Administration) Bill would end the Government on its resolve to look at Australians. We know this because clubs are community organisations, major source of revenue for the facts. We are glad that the thousands of clubs. Government and Opposition do not built on membership. Around expect industry to take a “suck it and Australia, clubs have 10 million The Poker Machine Harm see” approach, which would wipe out memberships and growing. Minimisation Bill would have a similar the jobs of around 70,000 Australians Australians like to gamble. If it not on impact, by making the operation of - just one of the impacts of the Bills Poker Machines, it will be on other machines financially unviable and tabled by Senators Fielding and forms of gambling: including, such poor entertainment, that no-one Xenophon. That’s a lot of families from wagering, casino table games such as would play them. all over Australia, who would be roulette and blackjack, sports betting, All the evidence shows that without an income. or at home unsupervised on the prohibition does not work. The bills before this Committee are based on misrepresentation of the “The bills before the Committee will not work facts. Senator Fielding claimed in his Second Reading speech that around because they are based on misinformation and have 52% of problem gamblers had nothing to do with reducing problem gambling …

14 Club Management www.cmaa.asn.au October 2008 Problem Gambling – Senate Inquiry clubs in NSW make an annual social like to gamble. If a member does not contribution of $811 million. Nationally, have cash, under Senator Xenophon’s position that figure would be at least $1.2 plan they would have to do an billion per year. In NSW, alone, clubs EFTPOS transaction for a $2 coffee. If Making poker machines financially provide a wide range of sporting they forgot they also wanted a $3 unviable for clubs or removing the amenities including, but not limited to sausage roll, that’s another entertainment value from them will 1,547 bowling greens, 366 golf transaction. A club like Penrith lead to an increase in less-regulated courses, 81 gyms, 66 swimming Panthers has 40,000 members forms of gambling. Internet gambling, pools and 165 sporting fields. through its doors every week. How where there are no staff with The clubs borrow against revenue to are clubs like that supposed to Responsible Conduct of Gambling buy new land and build new facilities. provide EFTPOS facilities in a timely training, no social interaction, no tax By legislating to ban poker machines manner for that many people? revenue and no community benefit will and reducing the revenue clubs can There have been a number of studies be the ironic beneficiary of these bills. earn from them, clubs will be unable specifically into this issue and all of Clubs are unique to Australia: not-for- to meet their liabilities and these them have found that the link between profit organisations built by people invaluable assets will be lost forever removing ATMs and reducing problem with common interests and open to from the community. gambling is intangible. Problem the public to apply for membership. What does that mean for the people gamblers will get money before they Clubs have 65,000 volunteers, people of the ACT, or Queensland with their get to the club. I quote from this who believe in their club and freely surf lifesaving clubs, for our returned year’s Tasmanian Socio-Economic give their precious time to it. They are servicemen and women across Impact Study into gambling: “ATMs the meeting place for local Australia, for the game of rugby are not available in hotels or clubs in communities, the home of the league in NSW and AFL in Victoria Tasmania, so it appears that people Returned Servicemen and women to and meeting places all over the may be using ATMs very close to remember fallen comrades and they nation? venues before they begin gambling.” provide a place for affordable entertainment and socialising for our The bills before the Committee will not Around 25% of Australia’s 25,000 aging population. work because they are based on ATMs are in a club or a hotel. misinformation and have nothing to For nearly 60 years, clubs have been Respondents in an ACT Government do with reducing problem gambling. earning revenue from poker machines study said club ATMs were safer than and applying the proceeds to the I would like to turn, very quickly, to the withdrawing money on the street, public good. Unlike casinos or hotels, issue of Automatic Teller Machines, conveniently placed and did not this revenue is reinvested into local which are dealt with by both Senator require them to walk the street at communities, providing services and Fielding’s and Senator Xenophon’s night with cash on hand. facilities that private business will not, Bills. Removing ATMs will not work to and in some cases, governments Let’s be clear where Senator reduce problem gambling but will cannot. Xenophon is coming from. He has severely affect recreational gamblers We are unapologetic that we want commented publicly that he wants to and non-gamblers in clubs. people coming to clubs and if they shut down pubs and clubs for good. choose to gamble, we would rather This is not the stance of someone ClubsAustralia has provided a six- have them spend their gambling who cares what the latest evidence point plan to further reduce problem money in clubs, where the money shows, who cares about the gambling using evidence from around goes back to the community, than entertainment of choice for millions of the world about what is effective and wind up in individuals’ pockets as Australians, or who cares about a not- building upon more than a decade of profit or dividends, which would be for-profit Club Movement that, for collaborative efforts with state and the outcome if Senator Fielding’s decades, has provided a massive territory governments. Poker Machine Harm Reduction Tax contribution to Australia’s social fabric But we can not accept the (Administration) Bill was passed. and its economy. devastating impact on the Club The NSW Independent Pricing and Clubs are cash businesses … they Movement that is presented by these Regulatory Tribunal recently found that sell drinks and meals and people do bills.

October 2008 www.cmaa.asn.au Club Management 15 Problem Gambling – Senate Inquiry Banks say bills will add costs and hurt consumers The Australian Bankers’ Association pressure on ATM direct charges (starting (ABA) has outlined the consequences of in March 2009) as it will impose proposals to regulate access to cash. technology compliance costs on the The ABA appeared before the Australian ATM deployer and ATM acquirer. Senate’s Community Affairs Committee ABA Chief Executive Officer David Bell to provide comments on two proposed said the ABA was concerned that further bills: restrictions on access to cash in gaming 1 - Senator Steve Fielding’s Bill which venues would transfer costs from the seeks a impose a $100 per day limit on sectors that benefit from gaming venues withdrawals from cash facilities (ATMs to banks and ultimately all their and EFTPOS) located in gaming venues; customers. 2 - Senator Nick Xenophon’s Bill which The ABA noted that this process was seeks to remove all ATMs and impose happening outside the Council of restrictions on access to cash from Australian Governments (COAG) EFTPOS in gaming venues. process, which has requested that the ABA Chief Executive Officer David Bell The ABA has identified three potential Productivity Commission update its 1999 outcomes resulting from the two Bills ... research into gambling. significant technology compliance costs. COAG, through the Ministerial Council Option 1: Remove ATMs from gaming This will also likely result in the removal of on Gambling, also has started venues … EFTPOS from gaming venues, given that investigating identifying strategies to help current technology does not enable Outcome: This will mean banks have to individuals set their limits. remove 57(1) ATMs. limiting access at certain merchants while enabling full access to other (1) The vast majority of ATMs in gaming venues are Option 2: Impose a $100 per day limit merchants. not operated by banks, but by third party ATM on cash facilities (ATM and EFTPOS) in deployers. Less than 1% (57) of ATMs in gaming gaming venues via the customer’s Option 3: Impose a $100 per day limit venues across Australia are bank-branded. account … on cash facilities (ATM and EFTPOS) in (2) Interchange fees are being removed in March gaming venues via these machines … 2009. Imposing ATM withdrawal limits at certain Outcome: This will place upward ATMs will partly offset savings from zero interchange, pressure on foreign ATM fees(2) due to Outcome: This will place upward creating upward pressure on foreign ATM fees. Gaming machine makers seek new approach Gaming machine manufacturers have were not based on real evidence and regimes, harm minimisation strategies, called for a new approach to the have, subsequently, been proven to be the efficacy of counselling and support development of research and regulations useless. services and possible future features of controlling the gaming industry in “Australians deserve better than this,” Mr gaming machines,” Mr Ferrar told the Australia. Ferrar said. “They deserve policy which Senate Committee. “There should be Addressing the Senate Community will provide help if and when it’s needed evidence-based research on the Affairs Committee Public Hearing in – and leave the rest of the Australian economic and social impact of gaming in Sydney, Gaming Technologies public to enjoy a legitimate, legal form of Australia - positive and negative. All Association (GTA) Chief Executive Officer entertainment.” research should be required to be conducted transparently and objectively. Ross Ferrar said Australia’s gaming The GTA is pleased that the Government jurisdictions are widely regarded as the has announced the Productivity “The result would be a body of most regulated in the world. Commission will review its 1999 Report knowledge that all stakeholders could “The companies that manufacture into Australia’s Gambling Industries. have confidence in and on which all governments could build policy and gaming machines work in a highly “We believe that this review will reinforce regulated and strenuously audited, total- regulation to protect and promote the the various analysis conducted by state interests of the whole community. compliance environment,” Mr Ferrar and territory governments since 1999, said. “No gaming machine products which have shown a decline in problem “We would all be protected from the enter the marketplace in Australia gambling in the community,” Mr Ferrar false opinions and claims without undergoing comprehensive added. “We hope that this will result in of self-interested testing and technical review. the use of current data on the incidence individuals whose “We have no complaint about the level of of problem gambling, instead of 10-year- motivations appear Government scrutiny that our members old statistics.” to us to lie in seizing a greater share of are subjected to. On the contrary, we Mr Ferrar called for a new on-going government believe that these high standards are national research body, funded by expenditure on important and that we can very federal, state and territory governments, research for their own confidently state that this industry to conduct a more-comprehensive and personal financial operates with great probity and integrity.” objective research program. It should benefit.” Mr Ferrar said much of what is involve operators, manufacturers and described as “harm minimisation related private sector businesses, as well Gaming strategy” in the various Australian as community and counselling sectors Technologies jurisdictions has not actually achieved and regulatory authorities. Australia Chief anything positive. He said many of the “This new body should examine all Executive measures introduced in the late 1990s aspects of gaming in Australia, including Officer Ross and early 21st century around Australia the effectiveness of current regulatory Ferrar.

16 Club Management www.cmaa.asn.au October 2008 Problem Gambling - ATM Legislation Xenophon introduces ATM restriction Bill South Australian Senator NICK XENOPHON has introduced the “ATMs and Cash Facilities in Licensed Venues Bill 2008” to the Federal Parliament. The purpose of the Bill is to limit and reduce the installation of automatic teller machines and cash facilities in licensed venues. This is the Explanatory Memorandum associated with the reading of this Bill …

Part 1 – Preliminary Part 3 – Civil Penalties threats, promises or otherwise, or, be Part 1 of the Bill relates to preliminary Part 3 of the Bill relates to civil in any way directly or indirectly matters, including the Bill’s penalties. It provides that the Minister knowingly concerned in, or party to, a commencement, objects, application may apply to the Federal Court for an contravention of a civil penalty and relationship with State and order that a wrong-doer pays the provision, or conspire to contravene a Territory law. It also provides for Commonwealth a pecuniary penalty civil penalty provision. If the Federal definitions. The Bill is intended to within six years of a contravention of a Court orders a person to pay a commence at the end of 28 days civil penalty provision. Further, it pecuniary penalty the Bill provides after the day on which it receives the provides that where a Court is that the provision is payable to the Royal Assent. It is not intended to satisfied that the wrong-doer has Commonwealth and the exclude or limit the concurrent contravened a civil penalty provision, Commonwealth may enforce the operation of any law of a State or the court may order that person to order as if it were a judgment of the Territory, unless the contrary intention pay to the Commonwealth the Court. The Bill also provides for appears. pecuniary penalty that the Court enforceable undertakings relating to determines appropriate for each contraventions of civil penalty Part 2 – Automatic teller machines contravention, but not more than the provisions. These provisions apply and other cash facilities where the Minister considers that an Part 2 of the Bill applies to action taken by a body any financial institution, corporate after the constitutional corporation commencement of Clause and person, body 14 contravened one, or corporate or corporation more, civil penalty that uses an eligible provisions. It provides that communications service to the Minister may, instead provide cash facilities. It of instituting proceedings provides that the above- in the Federal Court (as mentioned entities must described above), accept not install or operate an a written undertaking automatic teller machine or given by an executive other cash facility, or allow officer on behalf of the an automatic teller machine body corporate in relation or other cash facility to be to the action, in which the installed or operated on its body corporate behalf, at a licensed venue undertakes to pay a that allows a cardholder to specified amount within a obtain cash by means of that relevant amount specified for the specified period to the automatic teller machine or cash provision. In determining the Commonwealth or any other facility. The Bill does extend to private pecuniary penalty, the court must undertaking in connection with a and franchised ATM operators. have regard to all relevant matters contravention. It also provides that the Entities which breach those provisions including, the nature and extent of the executive officer, on behalf of the may be liable to pay a civil penalty of contravention, the circumstances in body corporate, may withdraw or vary up to 2,000 penalty units. Section which the contravention took place the undertaking at any time with the 4AA of the Crimes Act 1914 provides and whether the person has consent of the Minister. If the Minister that a penalty unit is $110. That previously been found to have considers that an executive officer equates to a maximum penalty of engaged in any similar conduct in who gave an undertaking or the $220,000 for a breach of those other proceedings under the Bill. relevant body corporate has breached provisions. Part 2 of the Bill also Where the conduct constitutes a any of the terms of that undertaking, provides for certain exceptions to the contravention of two, or more, civil the Court may direct the executive provisions outlined above. Those penalty provisions, the Bill provides officer or the body corporate to exceptions apply where the terminals that proceedings may be instituted comply with that term of the or facilities do not permit cash against a person in relation to the undertaking or make any other order withdrawals by, or cash advances to, contravention of any one or more of the Court considers appropriate. a cardholder or, where the Minister those provisions. However, the person has provided an exemption because will not be liable to pay more than one PART 4 – Miscellaneous there are no other cash facilities within pecuniary penalty in respect of the Part 4 of the Bill provides for the a 5-kilometre radius of the licensed same conduct. For the purposes of making of regulations prescribing venue. Any body that contravenes the this Bill, contravening a civil penalty is matters required or permitted by the exemptions may also be liable to pay not an offence. The Bill further Bill or necessary or convenient to be a civil penalty of up to 2,000 units (or provides that a person must not aid, prescribed for carrying out or giving $220,000). abet, counsel or procure or, induce by effect to the Bill.

October 2008 www.cmaa.asn.au Club Management 17 Problem Gambling - The Political Landscape The ‘X Factor’ puts Senate on notice Mr President, before I begin, let me offer In his maiden speech, Senator Nick Xenophon said he expected he you my sincere congratulations on your election to the office of President of the would be treated as "mad and dangerous" in the short term. He Senate. I look forward to your said he expected his new peers may, in the short term, think he independent, wise and even-handed was off-centre until his views were shared by the majority. The guidance in this chamber. South Australian independent Senator declared that his vote is Whilst this is my first speech in Federal “not for sale” and issues at the top of his agenda include the state Parliament, it is not actually my first speech in a parliament. Eleven years of the Murray-Darling Basin, abolition of poker machines and ago I decided to run as an Independent maintaining funding for the CSIRO, but claims he will not get for the upper house of the South involved in “horse-trading” to achieve his goals. Senator Australian parliament to highlight the devastating impact poker machines Xenophon will continue the fight he started while in the South were having in my state. I never Australian Parliament to rid Australia of poker machines. The expected to win. Unlike so many poker following is excerpts from Senator Xenophon’s maiden speech in machine players, I knew the odds and the Federal Senate of Australia … the odds were against me. But I ran to make a point and, thanks to an improbable series of preference deals, I was elected. I well remember making that first speech in the South Australian upper house. This cartoon in The Australian newspaper Back then I was awed by the task satirised Senator Nick Xenophon’s arrival in ahead, and today I have the same the Federal Parliament. feelings. A six-year term can seem like a long time but, after a decade in the South Australian Parliament, I know all too well there is never enough time to do everything that needs to be done. Especially while fighting for the rights of asbestos victims, I was painfully aware of the limitations of time. So as I stand here making my first speech I am actually thinking a lot about what I am going to say in my last speech. Will I have made a difference? Will I have fought the battles that needed fighting and helped those who needed helping? Will I have sought every opportunity to make life a little better for people, a little fairer for people and maybe even a little easier for people? According to the industry’s own figures, denials all echo the tactics used by the A lot of people ask me where I am on poker machines make more than 50% tobacco industry in decades past. I say the political spectrum: am I of their revenue from problem gamblers. enough is enough. The debate is over. conservative, or progressive? Apart from For a long time I have debated with the These machines are unsafe and need to a youthful indiscretion while at uni where industry, quoting studies, experts and be removed from the community. I flirted briefly with the Young Libs, for reports that quantify the devastating State governments have also become most of my life and in my political career effect these machines have on those addicted to these machines, thanks to I have tended not to see things in terms who become addicted. But I now realise the $4 billion a year they receive from of Left or Right. Instead, I try to think this has played in a way into the poker machine taxes. My decision to about what is right and what is wrong. gambling industry’s hands. I quote an run for the Senate was triggered on 11 On the issue of poker machines, that is expert and then all they do is quote September last year, when I read about not hard to do. Poker machines are an some other expert with some dubious the then-Opposition Leader’s views on unsafe product that causes untold harm figures in order to muddy the waters. poker machines. He said he hated them to the most vulnerable in the community. The industry does this not because they and that he knew something of the Today in this country there are hundreds want to win the argument - they know impact they have on families. I was of thousands of Australians who in they cannot; their position is untenable. encouraged. Not only was the now some direct way have been damaged Instead, all they really want to do is to Prime Minister right; the Australian by the poker machine industry. In my keep the argument going, because as people knew he was right on this and former life as a lawyer and since, I have long as they can do that they can keep many other issues. My message to the seen so many good people whose lives their machines running and take money Prime Minister is simple: I want to work have been ruined by these machines. I from problem gamblers and their constructively with him, his Government, could not stand by and say nothing. families. Their arguments and their the crossbenchers and the Opposition

18 Club Management www.cmaa.asn.au October 2008 Problem Gambling - The Political Landscape to eradicate this scourge from our same each time with progress. First they not owe allegiance to any one ideology. suburbs as well as internet gambling ignore you, then they say you’re mad, That is what I believe Independents from our lounge rooms. As Tim Costello then dangerous, then there’s a pause must do. An Independent must take says: “With online gambling, it’s now and then you can’t find anyone who every issue as it comes and ask, “If we possible to lose your home without ever disagrees with you.” change things, who might it hurt and actually having to leave it.” Poker This was my experience in state politics, who will it help?” and then hopefully machines are a litmus test of good and I hope on key issues I will make the right choice. I also do not government. If governments are willing experience the same here. So the poker believe in horse-trading. Horse-trading to sacrifice their own citizens for machine industry can consider itself put implies a willingness to vote for gambling taxes, what else are they on notice. something you do not believe in in order getting wrong? to get something else you want. When I also want to work constructively with people do try to horse trade they can When I first made it into the upper the Government, and indeed all my end up with a donkey or, worse still, end house in South Australia, a lot of colleagues, on what I believe is the up making an ass of themselves. politicians - state and federal - biggest crisis facing our nation and my approached me in the same sort of way state in particular -that is, the crisis The task ahead will not be easy. It is I suspect they would have approached facing the Murray-Darling Basin. It is too going to be hard work, but I have been the village idiot. I remember meeting the big and too important to be treated as a given the job and I am ready for the responsibility. I am acutely aware of the Hon. Philip Ruddock at a community partisan issue. This crisis not only expectations and obligations that face event in Adelaide in 1998, where he reflects environmental failures but also me. asked me what party I was from. I represents a failure of Federation. replied I was an Independent who had Anyway, I have probably said enough for run on a ‘no pokies’ platform. He looked A lot of people talk about the power of now. I am conscious of never taking at me stunned and said words to the this senator, or that senator, but none of more of the Senate’s time than I need to effect: “You actually got voted in on us have any power other than the power have my say. I have got the next six that?” His reaction and the initial reaction entrusted in us by the people, the years to get to know everyone here, but of a number of my state parliamentary voters. if you want the Reader’s Digest version colleagues reminded me of Tony Benn, They give us this power and they can of my approach to this job, here it is: I the old left-wing warhorse of the British take it away. That is why I do not swear would rather go down fighting than still Labour Party, who once said: “It’s the allegiance to a party and that is why I do be standing because I stayed silent.

The Treasurer confirmed clubs and Qld Govt clamps down on all-hours gaming hotels have until December 31 to The Queensland Government has Another 118 across the state are open conform. introduced legislation that will prevent for gambling between 8am and "The major reforms passed through play on poker machines before 10am. 3.30am. That means some non- the Parliament in mid-September and Clubs and hotels have until December casino gaming lounges are open for have overhauled the entire licensing 31 to conform and the Government up to 21.5 hours each day. system with the introduction of has promised to crack down on clubs Treasurer Andrew Fraser, the minister Elevated Risk Permits for serving and hotels that operate as virtual responsible for liquor licensing, said alcohol after midnight, with two 24-hour casinos in city suburbs. laws introduced into Parliament during separate regimes for the midnight to The Sunday Mail newspaper reported September would severely reduce the 3am period and 3am to 5am period. that eight venues in Brisbane, Logan, hours spent on poker machines. "The requirements for trading in the the Gold Coast and Townsville have "We don't believe the community early hours are now tougher and licences to operate pokies until supports drinking or gambling before many establishments have indicated 5.30am. Their opening times vary breakfast," Mr Fraser said. "That's publicly that they will not be pursuing from 8am to 10am. why, as a major component of our the new permits,” Mr Fraser said. "As Another two in Brisbane and one on liquor and gaming reforms, no pub or gaming machines can only be the Gold Coast stay open until club anywhere in Queensland will be operated when the liquor licence is 4.30am or 5am, with opening times permitted to have their poker operating, this will reduce gaming between 8am and 10am. machines turned on before 10am." machine times also."

October 2008 www.cmaa.asn.au Club Management 19 Problem Gambling - The Clubs View refer a patron to a counselling service if approached by a member of their One-armed opportunism family. While ultimately it should remain the individual's right as to how they With problem gamblers, our focus should be on the individual - not spend their money, a family member's the machine – wrote ClubsAustralia President PETER NEWELL. suspicion should be sufficient to require Also the ClubsNSW Chairman, Mr Newell was invited to contribute the venue to approach the gambler. to the Sun-Herald newspaper’s “By Invitation Only” section where Similarly, laws should prevent gambling operators from allowing known or people of influence have their say. The article, in early September, admitted problem gamblers to re-enter responded to sensational claims by South Australian independent a venue until they have been formally Senator Nick Xenophon and Family First Senator Steven Fielding released by their counsellor. in their campaign to rid Australia of gaming machines in clubs. If our focus should be on the individual and not the machine then we need to The following is the text of Mr Newell’s article … ensure venue staff are provided the A NEW cynical form of politicking has, converted their glib anti-pokie best training. While no amount of virtually without detection, been statements into sufficient votes to win a training will teach staff how to detect a creeping across Australia. I refer to it as seat in Parliament. problem gambler due to the lack of physical symptoms, staff can be taught pokie opportunism. A more recent convert to pokie how to best react when approached for A political aspirant calls a press opportunism is Family First Senator help. conference, makes numerous claims Steve Fielding. Elected to the Senate The NSW and Victorian state using phrases such as "pokies are on more than three years ago, he governments have mandated such every street corner" and then attacks managed to go the first 32 months of training. National standards need to be state governments for having the gall to his parliamentary career without introduced. Betting with a credit card is tax the machines and use the money to speaking in Federal Parliament about certainly the future of gambling if left fund the construction of billions of gambling or poker machines. unrestricted. It is also the present for dollars of public infrastructure. The two refuse to publicly acknowledge many problem gamblers. Operators The first and by far most unashamed that the incidence of problem gambling should not be able to take bets from pokie opportunist is Nick Xenophon, has fallen by more than 50% in the past people who are using someone else's who was sworn into the Senate last decade. Instead, they have focused on money. Put simply, credit card gambling month. His earlier success in the South modifying the behaviour of problem must be banned. Australian Parliament has inspired gamblers by changing the rules relating Quick-fix solutions advocated by dozens of imitators, although none to machines. opportunists are clearly not the only have Restricting machines to casinos and option available to state and federal race tracks, slower reel speeds, cards governments. The Prime Minister has that limit how much you can gamble in already indicated his preference for a day and banning ATMs in clubs and evidence-based action by asking the pubs are some of their quick-fix ideas. Productivity Commission to report on To suggest that problem gamblers are gambling in Australia. incapable of modifying their behaviour This will be the first such study in more to compensate for technology-based than a decade and will, at the least, attempts to limit their gambling goes force pokie opportunists to update their against local and overseas research. 10-year-old data. When maximum bets are imposed, The steps I have outlined might not be problem gamblers play faster. When glamorous but are based on machines are slowed, they play longer. independent, robust research. They When ATMs are removed, they arrive provide our political leaders with proven with money from a bank ATM. And measures that support problem when poker machines are not available, gamblers while not instigating they turn to another form of gambling. restrictions that punish the 99% of Does this mean we do nothing but adults who gamble responsibly and wait for people to admit they within their means. need help? Of course not. Under - PETER NEWELL, OAM, is current laws, gambling venues President of ClubsAustralia and are under no legal obligation to Chairman of ClubsNSW.

“Quick-fix solutions advocated by opportunists are clearly not the only option available to state and federal governments. The Prime Minister has already indicated his preference for evidence-based action by asking the ClubsAustralia and ClubsNSW boss Productivity Commission to report on gambling Peter Newell, OAM. in Australia …

20 Club Management www.cmaa.asn.au October 2008 Industry Issues OLGR amends hardship application criteria The Office of Liquor Gaming and on September 21, October 21 and application should identify the following Racing and ClubsNSW has moved to November 21. The concession applies factors: clarify conditions governing clubs for each club premises as each is ➢ Whether the club’s downturn is applying for hardship concessions from assessed for gaming machine tax directly related to the introduction of the NSW Government. ClubsNSW separately. This concession does not smoking bans and/or increases in recently circulated a memo regarding mean a reduction in a venue’s gaming gaming taxes. clubs receiving incorrect information duty obligations, but allows for an It will be necessary to: from a consulting firm covering the alternate payment schedule August 2008 quarter and beyond. ➢ Prepare a historical financial analysis What documentation is necessary for the past three years to show the ClubsNSW Circular 08:120 advised to support new applications? impact of smoking bans and/or that it’s more than 12 months since the ➢ increases in gaming taxes on the indoor smoking ban was introduced A signed statement from a suitably club’s financial performance and the hardship eligibility assessment qualified auditor/accountant that, criteria, previously based on a quarterly due to the impact of smoking bans ➢ Ensure the clubs undertakes comparison of gaming machine and/or increase in tax liability, the business solutions designed to revenue, has been revised. club’s solvency and ongoing financial ensure long-term sustainability viability is threatened The information supplied to clubs While one of these matters is relatively ➢ incorrectly stated the eligibility criteria A three-year profitability analysis that easy to calculate - the impact of involved comparison between shows the club’s financial gaming tax increases - other areas corresponding quarters, rather than the performance over time and require specific knowledge and annual comparison explained in quantifies the bottom line impact of research data. For many clubs, Circular 08:120. The change from the smoking ban and increased tax auditors and accountants, to prepare quarterly comparison to annual payments the necessary Hardship Application, comparison is necessary so that ➢ The club’s undertaking that business they will need an intimate knowledge months negatively impacted by the solutions designed to ensure long- of: indoor ban are not included in the term sustainability are being pursued > The Club Industry. comparison. ClubsNSW CEO David ➢ A copy of the latest Annual Report > The impact of changing player visit Costello advised that clubs should containing audited annual financial patterns to venues due to the review the information contained in statements. smoking bans. Circular 08:120 before applying for taxation hardship. Clubs should act quickly in collating the > The expected long-term impact of information, organising a suitably smoking bans on player visit The OLGR also issued advice regarding qualified auditor/accountant to analyse patterns. the rules change for clubs applying for its affairs to obtain the necessary the tax deferral concession. > Know the relatively differing smoking certification and lodge the application impacts on venues depending upon: Subsequent to a previous newsletter, by the due date. While clubs need to * The venue’s geographical the OLGR has reviewed and altered the undertake considerable work in location, e.g. coastal, country and previous quarterly concession preparing the initial application, they arrangement relating to clubs applying metro venues have experienced need only to obtain this evidence to differing impacts for the concession. support their initial application - New applicant clubs with a gaming subsequent applications. For * Venue size, e.g. venues of machine revenue downturn of 15% or subsequent quarters, clubs can differing sizes have experienced more for the 12 months ending August re-apply for the concession but do not differing impacts 31, 2008, compared to the need to provide the same documents * Whether the strategies and corresponding 12-month period ending or expert certifications. rectification actions the venue May 31, 2007, as assessed by the Although the concession provides undertakes are achievable in Centralised Monitoring System are short-term relief, it won’t solve a terms of the potential projections eligible to apply for the concession. venue’s ongoing viability problems. The used in the application and Clubs already approved for a deferral in failure of a club’s board and whether these actions are the May quarter should send an email management to consider and address sufficient to ensure the venue’s to the OLGR regardless of whether the underlying business plan of the future sustainability turnover is down 15% for the August venue and develop appropriate As the application is required to be 2008 quarter and it will be approved strategies may lead to the increased lodged with the NSW OLGR, there are automatically. This automatic deferral exposure of directors. areas of exposure for Directors, for approved clubs will apply until the auditors and accountants in not fully scheme is finalised. Issues facing Clubs & considering the factors outlined, auditors/accountants in particularly in making an incorrect What assistance is provided? preparing hardship applications assessment of the club’s on-going and Clubs eligible to apply can pay gaming The issue many Clubs and their future solvency, due to the venue machine tax in three equal monthly auditors/accountants face is analysing adopting incorrect rectification installments - without interest charges the data and determining the precise strategies. For more information, clubs for late payment – e.g. the Office of impact of smoking bans/increases in should contact the ClubsNSW State Revenue (OSR) will debit eligible gaming taxes in the past, and in the Member Inquiry Centre - 1300 730 clubs for August quarter tax future, on the venue’s trade. The club 001, or the OLGR – 02 9995 0468, or assessments in three equal installments and auditor/accountant preparing the go to www.olgr.nsw.gov.au

October 2008 www.cmaa.asn.au Club Management 21 Industry Issues

➢ declaration as State significant NSW disclosure laws change development or Part 3A project ➢ a concept plan or modification ➢ a Part 3A project for political donations, gifts ➢ development consent under Part 4 or The NSW Government has amended laws governing the disclosure modifications of consent The new requirements for disclosure of of political donations and gifts when it comes to Development political donations or gifts do not apply Applications (DAs). In this article, Thomson Playford Cutlers to applications for a complying Associate AMANDA KIELY explains how a political gift or donation development certificate or an application or request made by or on behalf of a is defined; who the new act applies to; what planning applications public authority. the act applies to; and how disclosure must be made … How must disclosure be made? To give, or not to give … that is the How is a political donation A disclosure statement of a reportable dilemma. or gift defined? political donation or gift must From September 15, 2008, if anyone A “reportable political donation” is a accompany a planning application or intends to lodge an application for donation made to a local councillor (or a submission if the donation or gift is development, a planning approval, or to candidate for election to council) totaling made before the application or make written submissions opposing or $1,000, or more in a financial year. submission is made. supporting a Development Application A “gift” to a local councillor or council If the donation or gift is made (D.A.), it’s essential to disclose any employee includes a disposition of afterwards, a disclosure statement must reportable political donations or gifts property, a gift of money or other valuable be sent to the relevant consent authority made by any person who has a financial or the provision of a service for no within seven days after the donation or interest in the relevant planning consideration or for inadequate gift is made. application. On September 15, 2008, consideration. the Local Government and Planning Disclosures of reportable political Legislation Amendment (Political Who does the Act apply to? donations and gifts are to be made Donations) Act 2008 (NSW) (the Act) The Act imposes obligations of disclosure available to the public within 14 days came into effect. The Act amends the of political donations and gifts on: after the disclosures are made on a website maintained by the Council or Environmental Planning & Assessment ➢ councils Department of Planning. Act 1979 (EP&A Act) and the Local ➢ elected councilors Government Act 1993. ➢ applicants for development Non-disclosure or false disclosure The aims of the legislation ➢ development-related matters - offences under the EP&A Act The Act requires applicants or persons ➢ persons who make written A person is guilty of an offence if the making submissions in relation to submissions in support of or in person fails to make a disclosure of a relevant planning applications, to opposition to a development reportable political donation or gift if the disclose any political donations or gifts. application or planning proposal persons knows, or ought reasonably to The object of the amendments is to ➢ any person who has a financial interest know, that the donation or gift was require the disclosure of relevant political in a relevant planning application, made and should make a false donations or gifts when planning including the applicant, the person on disclosure statement. applications are made to minimise the whose behalf the application is made, The maximum penalty for any such perception of undue influence by: the owner of the site and any offence is $22,000, or 12 months ➢ requiring public disclosure of the associated person or entity. imprisonment - or both. political donations or gifts at the time A disclosure must be made by any planning applications (or submissions person who has a financial interest in a What steps should be taken? relating to them) are made planning application and who has made a From September 15, 2008, if you intend ➢ providing the opportunity for reportable political donation in the two to lodge an application for development appropriate decisions to be made years before a planning application is or planning approval, or if you wish to about the person who will determine made and/or determined. make written submissions opposing or in support of a development application, or advise on the determination of the What planning applications you must ensure that your application or planning applications does the Act apply to? submission is accompanied by a The purpose of the legislation is to: “Relevant planning applications” include statement disclosing any reportable ➢ improve the transparency and applications made to the Minister, political donations or gifts made by you accountability of government Director-General or a Council for: or any associated person who has a ➢ reduce corruption ➢ an environmental planning instrument financial interest in the relevant planning ➢ minimise the perception of bias ➢ a development control plan application. ➢ identify any potential or actual conflicts of interest in the planning For questions regarding your obligations under this new legislation, contact approval process any of the Thomson Playford Cutlers professionals listed below … Political donations or gifts are not ➢ Melinda Graham, Partner: 02 8248 3410 relevant to the determination of any [email protected] such planning application, and the ➢ Genevieve Staff, Partner: 02 8248 3403 making of political donations or gifts [email protected] does not provide grounds for ➢ Amanda Kiely, Associate: 02 8248 3408 challenging the determination of any [email protected] such planning application.

22 Club Management www.cmaa.asn.au October 2008 Industry Issues Clubs lose covered outdoor areas case The Club Industry - under pressure Christopher Birch SC, Terence Lynch "I think the inspectors are pretty busy from anti-gambling, anti-drinking and SC and John Ralston from Pigott out there at the moment," Mr Krelle gaming taxes - could do with a win. Stinson. said. But it didn’t come in the NSW Supreme Mr Birch, SC, acting for Dubbo RSL Although the finding was not expected Court over partially covered outdoor Memorial Club, told the Dubbo hearing until the end of October, Justice areas related to non-smoking legislation that the regulation defined "roof" McClellan released his decision on introduced more than a year ago. broadly and the club should not be in September 19. Justice Peter McClellan handed down breach of the laws. ClubsNSW CEO David Costello said he his decision – that supported the NSW "It's clear, for example, that umbrellas was disappointed with the decision Department of Health’s position – that can constitute roofs in certain handed down in the Supreme Court. circumstances," Mr Birch told the court. some construction of outdoor smoking “ClubsNSW believes that the "If you had a completely open area with areas that clubs have undertaken do successful introduction of the indoor no roof in the commonly accepted not meet legislation guidelines. smoking ban can be largely attributed sense, but an awning over part of it, or ClubsNSW decided to challenge the umbrellas over part of it, that could to the establishment of outdoor areas,” NSW Health position and the case constitute a public space." Mr Costello said. went to the NSW Supreme Court Justice McClellan said he would have “Clubs that wish to give their patrons earlier this year with Dubbo RSL an area where it is legal to smoke in Memorial Club and its General Manager to consider the intent of the laws, which were aimed at providing a smoke-free many cases have built partially covered Geoffrey Holland running the test case environment for the majority of patrons. outdoor areas to provide some on behalf of ClubsNSW and the Club protection from the elements.” Industry. ClubsNSW Deputy Chief Executive Officer Wayne Krelle said at the Dubbo Mr Costello added that, despite the Justice McClellan heard evidence in hearing that many clubs had interpreted Court's decision, clubs remain Sydney before convening the Court in outdoor areas in the same way as committed to the indoor smoking ban Dubbo on September 11 and heard Dubbo RSL Memorial Club and health which was always intended to provide final submissions back in Sydney on inspectors were set to prosecute a people with the opportunity to sit inside September 12. large number of clubs if the ClubsNSW their local club without breathing in ClubsNSW was represented by Dr action failed. second-hand smoke.

October 2008 www.cmaa.asn.au Club Management 23 2008 ACE Awards

Sara Storer Adam Brand

Guy Sebastian Fiona shines spotlight on 2008 show Talented performer and choreographer theatre through to “Clubland” – Fiona is Phil Cass Fiona Gage will be the producer for sure to construct a truly spectacular the 2008 ACE Awards, show. The annual event will be presented at Fiona has been one of the most Revesby Workers Club on October consistent and successful dancers, 22. This will be the first time that the choreographers and producers in the ACE Awards have been held away from entertainment industry having worked its “spiritual home” at Canterbury alongside Paul Martell and Jane Scali Hurlstone Park RSL Club. as well as Stephen Fisher King and Danny Elliott for many years. There will, no doubt, be many It’s sure to be another remarkable night challenges ahead for Fiona in her high- of entertainment and a showcase of the profile role as producer. finest acts and performers in the With her vast experience - from musical business. The full list of nominees … ➢ Male Vocal Performer: David Campbell, Fallon, Stephen ➢ Country Female Performer: Donna Boyd, Kel-Anne Brandt, Fisher-King, Mike Mathieson, Tony Pantano, Adam Scicluna Beccy Cole, Melinda Schneider, Sarah Storer, Felicity Urquhart ➢ Female Vocal Performer: Belinda Adams, Karen Beckett, ➢ Country Group / Band: Buckshot, Chasing Bailey, Feral Lisa Crouch, S Eamus Earley, Marcia Hines, Deanna Vitagliani Swing Katz, The Flood, The McClymonts, The Wolverines ➢ Comedy Act: Darren Carr, Calvin DeGrey, Kenny Gr Aham, ➢ Solo Piano / Vocalist: Michael Bellemore, Brian King, Il Dago, Liz Layton, Paul Martell Robbie Krupski, Di Solomon, Franky Valentyn, John Watson ➢ Children’s Show: Marty & Emu Krazy Kids Show – Marty ➢ Solo Guitar / Vocalist: Chris Connolly, Fallon, Brian Gillett, Morton, Hi-5, The Hooley Dooleys, Murray Raine Puppets, Dean O’Leary, Franky Valentyn, Ziggy Zapata Montana Magic - Brendan Montana, New McDonald’s Farm ➢ Covers Band (2 or 3 person): Joey & The Boy, Just Jammin, ➢ Vocal Group: The Robertson Brothers, The Shy Guys, Dean O’Leary Duo/Trio, The Robertson Brothers, Take Two, Mahogany, TrIple Treat, Double Exposure, Cotton, Keays & The Williams Brothers Morris ➢ Covers Band (4 or more person): Dig This, Jellybean Jam, ➢ Variety Production Show: Carlotta’s Priscilla Show, Frogs On Dean O’Leary Band, Pyjama Party, Kami, The Shy Guys Toast, From Tamworth To Tennessee: David Bond & Paula ➢ Original Music Group: Evermore, Mental As Anything, Watt, Hot Opera: Stephen Fisher King, Italian Delight - Joey Noiseworks, The Angels, The Radiators, Thirsty Merc Fimmano, Magic To The Max - Brendan Montana ➢ Original Music Performer: Jimmy Barnes, Brian Cadd, Richard ➢ Showband: Jellybean Jam, Salsa Kingz, The Delltones, Kami, Clapton, Shannon Noll, Doug Parkinson, Guy Sebastian The Shy Guys, The Zips ➢ Technical Support: Noel Lightfoot & Bill Pringle (Bankstown ➢ Tribute Show: Abbalanche - The Australian Abba Show, Sports Club), Danny Zamor, Jack Zamor, Graham Harbour & Farnham Experience - Fallon, Elton Jack - Lance Strauss, Bill Cawthorn (Blacktown Workers Club), Toni Venditti Forever Diamond - Peter Byrne, Orbison: The Tribute: Dean (Petersham RSL Club), John Adams (Campsie RSL Club), Bourne, The Tom Jones Experience - Jacques Renay Richard Smith, Paul Kirk & Larry Sadlier (Souths Juniors), Michael Burton, Will Sweet, Ian Gerrard & Michael Orland ➢ Versatile Variety Act: Darren Carr, Danny Elliott, Joey (Canterbury Hurlstone Park RSL Club) Fimmano, Marty Morton, Liz Taylor, Shelly White ➢ ➢ Accompanying Band: All Star Trio (Blacktown Workers Club), Sight Act: Rex Allison & Wendy, Rick Allison, Darren Carr, Western Front (Mounties), Greg Hooper’s Patchwork, Phil Cass, Brendan Montana, Murray Raine Puppets Michael Bellemore Band, Trojans (Petersham RSL Club), ➢ Best New Talent: Melanie Askew, Betty Dargie, Christian Graeme Fisher Allstars (Smithfield RSL Club) Guerrero, Daniel Isaac-Jones, Robert Jeffrey, Juliana Melfi ➢ Most Outstanding Club Performer Of The Year: David ➢ Country Male Performer: Adam Brand, Troy Cassar-Daley, Campbell, Darren Carr, Lisa Crouch, Stephen Fisher-King, Travis Collins, Adam Harvey, Wayne Horsburgh, Marcia Hines, Il Dago, Paul Martell, Mike Mathieson, Melinda John Williamson Schneider, Adam Scicluna, Guy Sebastian, The Shy Guys

24 Club Management www.cmaa.asn.au October 2008 Club Industry Update

Conference Keynote Speaker Dr Allan Hawke.

Deputy PM raises curtain at ‘A New Tomorrow’ More than 200 delegates attended the speakers on a wide range of topics RSL & Services Clubs Association relating to management, human National Conference at Twin Towns resources issues, tourism, Services Club in late July. diversification in to aged care projects, Delegates came from RSL and the increasing competition from hotels, services clubs in NSW, Victoria, the changing face of gaming, Queensland, Tasmania and South reciprocal rights and creating the most Australia to discuss issues of national popular food in town. importance to RSL and services clubs. Keynote speeches were delivered by Aristocrat Technologies was the major the Deputy Prime Minister, Julia Gillard, sponsor for the event, supported by MP, on the “New Workplace Reed Hospitality, Bidvest, Tooheys, De Environment” and what it will mean for Bortoli Wines and Coca-Cola Amatil. the hospitality industry and Dr Allan Hawke, the Chancellor of the The conference was hosted by the Australian National University and Twin Towns Services Club and former Secretary of the Department of conference partner, the RSL & Defence and Department of Veterans Services Clubs Association (NSW). Affairs, who addressed delegates on RSL & Services Clubs Association future management practices. Chief Executive Officer Graeme Carroll Rounding out the conference was said the conference coincided with a Tony Mowbray, the fastest Australian regular meeting of the National Forum to sail solo non-stop and unassisted of the RSL and RSL & Services Clubs around the world, who, in an from the five states provided a report emotionally charged presentation, back to conference delegates during demonstrated the power of the course of the program. commitment required to achieve those Titled, “A New Tomorrow”, the goals and how they can be applied to program featured a strong line-up of your business. international and nationally recognised ➢ Julia Gillard’s Keynote Speech: P26&27

Aristocrat Technologies Sales Manager NSW/ACT John Gould.

October 2008 www.cmaa.asn.au Club Management 25 Club Industry Update Gillard captures spotlight at RSL Clubs Australia’s Deputy Prime Minister JULIA GILLARD was a Keynote Workplace relations reform and prosperity Speaker at the RSL & Services Clubs Association National Conference Of course, whilst clubs are great social and at Twin Towns Services Club in late July. Ms Gillard - the Minister for community assets, you are also businesses. Education, Minister for Employment and Workplace Relations and Therefore you need certainty not only about Minister for Social Inclusion – chose the topic, “New Workplace the economy and the welfare of their customers, but about important business Environment”, saying service clubs provide great enjoyment and matters like workplace relations. Our entertainment for millions of Australians and jobs for many thousands. workplace relations reforms have been Ms Gillard also spoke about providing economic certainty, protecting designed to give you this certainty and to promote Australia’s most important working and low-income families; workplace relations reform and economic objective – of lifting national prosperity; industrial relations transition and modernisation; the new productivity. Labour productivity has been workplace relations system and building trust through consultation. the key to raising living standards in Australia for the last 40 years. It enables This is the text of Ms Gillard’s speech to the Conference … businesses to stay competitive domestically and globally and to generate more wealth It’s always terrific to be associated with families is paramount in everything we do. for employers and employees alike. It is the Australia’s service clubs. They provide great Protecting working families is the key to enjoyment and entertainment for millions of ensuring both that we have an equitable key to building long-term prosperity. But Australians and jobs for many thousands. economy and that businesses like yours recently productivity has stalled. Workplace Not only is every Australian welcome to join, can maintain their turnover and reform is essential to getting it going again. all Australians can afford to join. And, of employment. To achieve this, the federal As you know, we went to the last election course, they’re run by and for their budget this year contained a $55 billion with a clear intention of replacing Work members to the benefit of past and present Working Families Support Package – with Choices, including AWAs. And we’ve servicemen and women and their tax relief, help with education costs, a Child delivered on that promise. In the dependents – and the whole community. Care Tax Rebate, help for homebuyers and Government’s view, we simply have to This makes service clubs democratic places renters and other forms of assistance. As a move beyond the destructive conflict-based in every sense of the word – and an result, a typical young family will be $51.54 model of workplace relations that was Work important part of Australia’s culture and per week better as a result of the Budget Choices and instead build a productive new social fabric. initiatives that kicked in on July 1. And it’s workplace relations system based on why we’re maintaining a strong safety net promoting consultation and cooperation at Providing economic certainty, and implementing innovative Social the enterprise level. Our intention has never protecting working and Inclusion policies. been to tilt the balance unfairly in the low-income families As you know through your own community opposite direction to Work Choices. It is to Like all parts of the hospitality industry, our assistance efforts, many low-income put the workplace relations pendulum clubs are highly dependent on discretionary Australians need extra help. For pensioners where it should be – the middle. Australia’s family income – especially the incomes of and those unable to work, we’re service clubs are all about recognising that working families. And this means you’re maintaining the value of welfare payments quintessential Australian concept of a ‘fair sensitive to the general fluctuations of the and other financial assistance. And for those go’ – our workplace relations reforms are economy. This is something we, the whose disadvantage has deeper causes, built on exactly the same concept. And Australian Government, are very aware of, our aim is always to give them the that’s what we’ve done and what we’re especially in the current economic education, skills and other capacities they doing. environment. That’s why our economic need to reconnect with the mainstream Transition and modernisation policies are geared to continuing Australia’s economy. Like you, we’re into community stable economic growth and why building as well as helping deserving And we’re doing it in a sensible and maintaining the living standards of working individuals. measured way. In March, 2008 the Workplace Relations Amendment – Transition to Forward with Fairness Act - commenced operation. The Transition Act guarantees the sensible transition arrangements we committed to before the election, namely: ➢ Businesses that entered into workplace arrangements in good faith would not be penalised as a result of the new workplace relations system; ➢ There is a stability in undertaking significant changes to the system; ➢ Everyone will have sufficient time to adjust to the changes that will be eventually introduced. And I’m happy to say that by-and-large, employers, employees and commentators have given the Government full points for delivering on our commitments. The main features of this Act include: ➢ Preventing the making of any new Australian Workplace Agreements Deputy Prime Minister Julia Gillard delivers her Keynote Address at the RSL & Services (AWAs); Clubs Association National Conference at Twin Towns Services Club in late July. ➢ Providing that Individual Transitional

26 Club Management www.cmaa.asn.au October 2008 Club Industry Update

will contain up to ten other minimum bargaining for a collective agreement and conditions such as overtime and penalty only once it has been approved by a Conference rates of pay. When a collective agreement is mandatory secret ballot. Unprotected made under the Government’s new industrial action will be dealt with swiftly and Employment Agreements (ITEAs) are workplace relations system, it will only be effectively. And secondary boycotts will available for those employers who approved by the independent umpire, Fair continue to be regulated by the Trade employed a worker on an AWA as at Work Australia, if it meets or exceeds the Practices Act. December 1, 2007, to ensure a smooth National Employment Standards and leaves transition to the new system in which the employees under the agreement "better Building trust through consultation there will be no provision for statutory off overall" when compared with an Our aim is to show the way to a more individual agreements of any kind; applicable modern award. Individual consultative workplace relations system by ➢ Establishing a genuine no-disadvantage common law arrangements will continue to practising what we preach. The test for workplace agreements to provide be available. However, these arrangements development of the new workplace relations better protection for employees. may only build on the safety net rather than legislation is being based on genuine undermine it. consultation with all stakeholders. We’ve The Act has also enabled the Australian The second is collective, enterprise-level established an extensive consultation Industrial Relations Commission to start the mechanism that includes all the major process of modernising industrial awards. bargaining underpinned by good faith bargaining obligations. Employers and workplace relations players, from the largest The modernisation of awards is a key corporations, to small businesses, to unions Government objective – and a reform I employees will be free to bargain collectively, in good faith, without excessive and the unemployed. We have know many of you – as employers and as representatives of the Australian Hotels an organisation - are keenly monitoring. As rules and regulations which tilt the balance in favour of one side or the other. Association on our Business Advisory you will be aware, the AIRC has identified Group, representatives of Accommodation hospitality as a priority industry for the Employees will be represented in collective bargaining if they so choose, but they will and Restaurants Association and COSBOA purposes of the award modernisation on our Small Business Working Group. The process. Public consultations are scheduled also be able to represent themselves and reach agreement directly with their Government has made it very clear that we before the AIRC for this industry in the are prepared to: second week of August. The Government employer, if that’s what they prefer. It will be ➢ believes firmly that award modernisation will prohibited for anyone to pressure an Meet with as many people as it takes; create a strong and simple safety net to employee about that choice. ➢ Work as hard as we need to … in order accommodate the flexibility that businesses The third is ensuring that everyone in the to achieve our workplace relations goals. and their employees both need and expect workplace is treated fairly and decently and It’s what we did to get the award in the 21st Century. that, when things go wrong, matters can be modernisation process underway and to dealt with quickly and effectively. This will develop the 10 National Employment The new workplace include a simpler unfair dismissal system relations system Standards, which I released last month. which balances the rights of employees to There is more consultation to take place The new workplace relations system will be be protected from unfair dismissal, with the before we can settle our new workplace fully operational by January 1, 2010. To need for employers, including small relations system. But one thing you can be bring this about, a substantial workplace business, to manage their workforce, and to sure of is that the changes will be sensible relations reform Bill will be introduced into ensure a faster, less costly and less and will be considered in the light of Parliament later this year. In the very complex process for all. The system will feedback we receive. Most importantly, our broadest terms, the new workplace also protect employees from unlawful changes will reflect the values of the relations arrangements will be a simple, dismissal on grounds such as family Australian people. balanced system that allows employers to responsibilities, pregnancy and disability. get on with business and employees to get There will be strong protections for freedom Conclusion on with their jobs. Its component parts are of association. It will be unlawful to dismiss I want to conclude with this point. As we straightforward. a person for belonging to a union or for strive to create a stronger national economy The first is a fair and simple safety net participating in collective bargaining, just as – and especially to ensure the gains from comprising National Employment Standards it will be unlawful to discriminate against the resources boom continue well into the and modern awards. In the new system, all them for not belonging to a union. future – we need a comprehensive employees will have the benefit of strong The fourth is an independent umpire – Fair approach to modernise our economy and and enforceable protections which can’t be Work Australia – to oversee the system and utilise the skills of every Australian. The stripped away. Both employees and maintain the safety net. Our new umpire will Government has a massive investment plan employers will have the benefit of a safety be a ‘one stop shop’, to provide practical to do just this. But: net that is simple and flexible – easy-to- information, advice and assistance to deal ➢ understand and easy-to-apply. The 10 No matter how much we invest in with workplace issues and to ensure human capital … legislated National Employment Standards compliance with workplace laws. For ➢ No matter what new infrastructure we announced in June will protect important example, Fair Work Australia would be able conditions like hours of work, public create … to provide employers and employees with holidays and redundancy entitlements as assistance and advice as to how they can ➢ Or what regulatory reforms we guide well as annual, personal, parental and long collectively bargain. Fair Work Australia will through the Council of Australian service leave. Importantly these National also have particular responsibility for Governments … Employment Standards usher in a new era ➢ of family friendly flexibility giving mums and encouraging the adoption of family-friendly If we, as a nation, fail to get workplaces dads the right to sequence their unpaid work practices. And all appointments to Fair operating at maximum efficiency, we will parental leave so that they can have a Work Australia will be made through a fail to maximise national productivity and parent at home for the first two years of transparent selection process. reach our full economic potential. their child’s life. Mums and dads will also The fifth and final component of the new The workplace relations system we are have the ability to request a return to flexible workplace relations system is strong ushering in, in consultation with bodies like and part time work to better balance work compliance measures to ensure all yours, will help us achieve this important and family life. The Rudd Labor Government participants comply with their obligations economic goal. It’s a massive opportunity will also provide $12 million to assist small under the law and to ensure stability of for Australia and one to which we must rise businesses develop innovative new ways to operations at the workplace. If they don’t, if we are to continue to increase national balance work and family life. Employees they will face stiff penalties. Under the new prosperity and provide all Australians with who earn $100,000 or less will also be system, industrial action will only be the high living standards they deserve in the protected by modern simple awards that protected when taken during good faith coming decades.

October 2008 www.cmaa.asn.au Club Management 27 Market Forces Aristocrat grapples with tough conditions Aristocrat Leisure, the world's his contract when it expires at the end second-largest maker of gaming of the year. machines, said first-half profit slumped Aristocrat is the largest maker of 44% as U.S. casinos cut purchases poker machines behind U.S.-based and a rising Australian dollar lowered International Game Technology the value of overseas sales. (IGT), which, on July 17, forecast Business Today at smh.com.au earnings that trail its previous reported net income fell to estimates and warned that economic $70.4 million, or 15.2 cents per share, Earnings before interest and tax from conditions are reducing gaming activity in the six months ended on June 30 North America, which accounts for into 2009. from $125.9 million - or 26.8 cents - a almost half of Aristocrat's sales, fell Earnings from the rest of the world, year earlier. 30% to $78.7 million. which includes Macau, Europe and An attempt to spur profit by investing Casino revenue in Las Vegas, the South Africa, fell 63% to $16.5 million. more on developing new games is largest U.S. gambling centre, fell 5.2% failing to counteract a stalled U.S. to $U.S.3.2 billion ($A3.7 billion) this economy discouraging casinos from year through June, according to buying new equipment. Nevada's Gaming Control Board. Former CEO Paul Oneile said that in The slump comes as U.S. consumers Australia, Aristocrat is facing struggle with higher fuel and food customers who are spending more prices, declining home values and job adjusting to smoking bans, instead of losses. buying machines. Australian earnings fell 37% to $25.2 "The first half of 2008 has been million as smoking bans, record fuel particularly challenging with prices and the highest interest rates replacement demand in our key since 1996 curbed consumer markets running at historic lows,'' said spending and prompted fewer orders Mr Oneile, who left the company on from clubs and hotels. September 29. Japanese earnings rose to $26.6 Gains in the Australian dollar cut million from a year ago when demand earnings by about $10 million during was curbed following the introduction the half, the company said. The of new rules governing the industry, currency rose 8.2% against the U.S. known as Regulation Five, in 2006. dollar this year, the fourth-best "Unit volumes were the key driver with performer among the 16 most-traded a total of 32,280 units sold, up from currencies. The dollar reached a 25- 11,063 in the prior corresponding year high of U.S.98.27 cents on July half,'' Aristocrat said of the Japan 15. scenario. The result beat the company's July 29 Paul Oneile, hired in December 2003, Former Aristocrat Leisure earnings forecast of $70 million. said last month he would not renew Chief Executive Officer Paul Oneile Aristocrat settles $144.5m class action Australia's largest shareholder class paid the legal fees and took the risk of costs in the GIO case. action has been be formally settled for an adverse costs order. Aristocrat told the Australian $144.5 million in the Federal Court In return, IMF expects to receive about Securities Exchange in May: “Under after plaintiff law firm Maurice $37 million from the settlement the terms of the proposed settlement, Blackburn and its target, Aristocrat proceeds. the group would incur a net cost after Leisure, jointly asked Justice expenses and tax of up to $40 million, Margaret Stone to approve a deal In the GIO case, the lead shareholder, they struck in May. Shane King, ran the risk that costs which will be funded by cash and would be awarded against him. available facilities”. Business Today at smh.com.au reported the settlement outstrips the The settlement involves Aristocrat Aristocrat declined to disclose where $112 million agreement struck by GIO paying $109 million to clients of the balance of the settlement funds shareholders in 2003. Maurice Blackburn who signed a would come from, but it is assumed to Unlike GIO, which settled before funding agreement with IMF and be covered by insurance. hearings began, the Aristocrat case $27 million to other shareholders. Former Aristocrat CEO Paul Oneile was settled after a full trial in October. The company will also pay $8.5 million said the $40 million expense had not Another difference is that the in legal costs. been recognised in the June accounts, Aristocrat case was supported by a This compares with $97 million in "given its contingent nature''. litigation funder, IMF (Australia), which compensation and $15 million in legal It will be recognised in the second half.

28 Club Management www.cmaa.asn.au October 2008 CMAA National Bursary Program 2009* *For current CMAA financial members only who have been a financial member for at least the last 12 months (September 2007-September 2008)

* Bursary sponsored by PETER CLAREBROUGH MEMORIAL GAMING BURSARY International Game TWO bursaries to attend the Global Gaming Congress in Las Vegas, tours of IGT’s Reno plant/facilities, Technology casino tours and 1 week of paid tuition with the University of Las Vegas in November 2009. Includes all travel (economy class), twin share accommodation, conference registration, and paid tuition at the UNLV. Each recipient is also entitled to US $1,000 in spending money. *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible as are previous winners of this bursary. ELIGIBILITY All senior management positions in particular Gaming /Poker Machine Managers. ACTIVITY A minimum of 40 points required within the last 12 months.

* Bursary sponsored by 82nd WORLD CONFERENCE ON CLUB MANAGEMENT BURSARY KPMG ONE bursary to attend the 82nd World Conference on Club Management, taking in New Orleans & Las Vegas. Bursary includes travel (economy class), twin share accommodation, conference registration, hospitality dinner & shows. The recipient is also entitled to US $1,000 in spending money. *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible. ELIGIBILITY All senior management positions. ACTIVITY A minimum of 40 points required within the last 12 months.

* Bursaries sponsored by ASIAN GAMING CONFERENCE & EXPO BURSARY Stargames, SIX bursaries for a study tour to the MACAU Gaming Conference & Expo in June 2009. Includes travel Russell Corporate Advisory, (economy class), twin share accommodation, conference registration costs, hospitality dinner and shows. Global Coffee Solutions, Each recipient is also entitled to US $500 in spending money. LPK Cleaning, GJW Consultancy and *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible. ILG ELIGIBILITY All senior management positions. ACTIVITY A minimum of 40 points required within the last 12 months.

Bursary sponsored by CHIGAGO NATIONAL RESTAURANT HOTEL-MOTEL SHOW STUDY Profitable Hospitality TOUR BURSARY* ONE bursary to attend America's leading Hospitality Conference & Trade Exposition in Chicago May 2009. The winner will join the six day Profitable Hospitality New Trends Study Tour, for an experience of a lifetime. Taking in the National Restaurant Hotel-Motel Show this bursary includes return airfares, six nights accommodation, educational content, sight seeing tour, and full meal allowance. *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible. ELIGIBILITY Executive/Sous Chefs, Operations, Restaurant, Catering/F&B Managers. ACTIVITY A minimum of 40 points required within the last 12 months.

* Bursary winners are required under the Rules & Conditions of the Bursary Awards 2009 Program to take up their bursary at the time and to the destination stipulated within the bursary, and to be also financial members of the CMAA at the time of taking up the bursary.

www.cmaa.asn.au CMAA National Bursary Program 2009 * Bursaries sponsored by CLUB GAMING MANAGEMENT EDUCATION BURSARY maxgaming THREE bursaries to attend the CMDA’s Gaming Management Program in 2009 at CMAA Auburn. Non Sydney metropolitan winners may apply for up to $800 per bursary to cover travel, accommodation and other course expenses incurred in undertaking the program. *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible. ELIGIBILITY All management positions in particular Gaming/Poker Managers. ACTIVITY A minimum of 20 points required within the last 12 months.

* Bursaries sponsored by PROFESSIONAL DEVELOPMENT EDUCATION BURSARY CMAA TWO bursaries valued at $2,000 each to attend CMDA courses or seminars at the CMAA Career Development Centre. Bursary covers registration fees only. *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible. ELIGIBILITY All management positions. ACTIVITY A minimum of 20 points required within the last 12 months.

Bursaries sponsored by BACHELOR OF BUSINESS IN CLUB MANAGEMENT DEGREE The Barrington Group BURSARY* TWO bursaries to the value of $3,000 each to undertake studies in the Southern Cross University Bachelor of Business Club Management Degree. *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible. ELIGIBILITY All management positions. ACTIVITY A minimum of 20 points required within the last 12 months.

* Bursaries sponsored by CMAA VISIONARY LEADERSHIP PROGRAM BURSARY Scott & Broad TWO bursaries to attend the CMAA’s Executive Leadership Development Program. Includes travel, accommodation, meals and registration fees. *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible. ELIGIBILITY All senior management positions. ACTIVITY A minimum of 20 points required within the last 12 months.

* Bursaries sponsored by CMAA EXECUTIVE LEADERSHIP CONFERENCE BURSARY enterprise development TWO bursaries to attend the CMAA Executive Leadership Conference at Conrad Jupiter’s, Gold Coast in July network 2009. Includes travel, accommodation, conference registration, and $500 spending money. *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible. ELIGIBILITY All management positions. ACTIVITY A minimum of 20 points required within the last 12 months.

* Bursaries sponsored by CLUB BUSINESS MANAGEMENT BOOTCAMP BURSARY Creating Synergy SIX bursaries to attend the CMAA Creating Synergy ‘Club Business Management Bootcamp’ scheduled for May 2009 at the CMAA Career Development Centre, Auburn. ELIGIBILITY All management positions. ACTIVITY A minimum of 10 points required within the last 12 months.

CMAA National Bursary Program 2009 www.cmaa.asn.au Submitting your Application ***Applications for bursaries are to be submitted no later than Friday 7 NOVEMBER 2008*** Applications should be marked: Private and Confidential and forwarded to: C/O The Education Manager, CMDA Board of Management Studies, Club Managers Association Australia PO Box 845, AUBURN 1835 NSW Telephone: (02) 9643 2300 Facsimile: (02) 9643 2400 Email: [email protected] Winners are required under the Rules & Conditions of the Bursary Awards 2009 Program to take up their bursary at the time and to the destination stipulated within the bursary and to be financial members of the CMAA at the time of taking up the bursary. Applicants must meet the eligibility criteria and complete the application requirements. Rules and Conditions An independent Selection Panel will assess an application on the basis of how successfully it meets the application criteria. The selection of award winners will be based on the merit of the application. The decision of the Selection Panel will be final and NO further correspondence or communication will be entered into. The awards are NOT transferable. The CMDA Board of Management Studies reserves the right to cancel or re-issue any bursary that cannot be undertaken by an award recipient. Other conditions may apply. Contact the CMDA for further clarification on any of these matters on (02) 9643 2300. Details of bursaries are accurate at the time of printing, but may change without notice. Successful applicants are required to be present for the Award Ceremony at Darling Harbour during the CMAA Annual Conference in March 2009. Application Criteria For current CMAA financial members who hold a minimum 12 months membership from the launch of the Bursary program. Applicants can apply for a maximum of two (2) awards of which only one (1) can be an Overseas Bursary. Provide the following information in this sequence Note that applications will be deemed incomplete if any of the criteria are not addressed as required.* *Refer to the Sample Bursary Application Layout CRITERIA - SECTION 1 – NOMINATION Include a letter from your General Manager / Secretary Manager or President indicating that the information submitted is correct. The letter should also indicate the level of support undertaken by the club i.e. that the club will assist you initially as an award winner with the financial costs and time from work to attend the CMAA Annual Conference Award Presentation Ceremony at Darling Harbour in March 2009 to receive the award, and importantly with the financial support and time from your workplace to undertake the bursary. CRITERIA - SECTION 2 – APPLICATION STATEMENT Overseas Bursaries 1. Applicants can apply for 1 overseas bursary only 2. A separate application statement must accompany any overseas bursary applied for (clearly identify the Bursary) 3. Describe in up to 500 words: i) How winning the bursary will assist you and your role within the club; and ii) The implications of your winning the bursary to your club operation and its future. Non Overseas Bursaries 1. If you are applying for more than 1 non-overseas bursary, indicate your bursary order of preference on your non-overseas bursary application statement 2. You can use the same application statement for more than 1 non-overseas bursary applied for. 3. Describe in up to 500 words: i) How winning the bursary will assist you and your role within the club; and ii) The implications of your winning the bursary to your club operation and its future. CRITERIA - SECTION 3 – EMPLOYMENT 1. Describe briefly your current role and attach your job description to all applications. List in chronological order from present to past your employment history – include titles, name of clubs, positions, levels, tenure, dot point summary of your duties and responsibilities; and 2. Insert a current organisation chart of your club’s management structure and highlight your position on it. CRITERIA - SECTION 4 - INDUSTRY and EDUCATION ACTIVITY List and provide evidence of your professional development activities over the last three years with regard to: 1. Industry activities – e.g. conferences, seminars, CMAA meetings, industry consultation meetings; and 2 Education activities – e.g. attendance on CMAA approved accredited and non-accredited courses.

www.cmaa.asn.au CMAA National Bursary Program 2009 Sample Bursary Application Layout In order for you to submit a complete application that meets all the CMAA 2009 Bursary Awards criteria, you are encouraged to format your application similar to the layout summarised below. Note that each Criteria – Section should be addressed on a separate page. REFER TO THE FULL APPLICATION CRITERIA Note: You Can Apply for a Maximum of TWO Bursaries only. If you are applying for an Overseas Study Bursary as well as a Non Overseas Bursary you will need to write and submit a separate application statement to support each application.

Page 1 Page 2 Page 3 Page 4 NOMINATION APPLICATION STATEMENT EMPLOYMENT INDUSTRY & EDUCATION ACTIVITY Ensure that you have, on club NON OVERSEAS Describe your current role Create two headings; one letterhead, a signed statement BURSARIES: briefly and verify it by supplying ‘Industry Activities’ the other from your General Manager or Rank in order of preference the your job description. If you do ‘Education Activities’. President verifying the not have a formal job awards you want to apply for if Under each heading list your information within your description to hand you will be you are applying for two non attendance at these activities. application is correct. required to create one. overseas bursaries e.g.: Ensure you include dates, Ensure that the letter has 1.Professional Development List, underneath your activity descriptor, and provider clearly highlighted the level of Education Bursary. description of your current job name. List the activities in support* your club will provide 2.maxgaming Club Gaming role, in order from present to order, most recent to past. you as an award winner as per Management Bursary. past, your employment history Examples of ‘Industry the full nomination criteria. as per the full employment Activities’* include CMAA Zone OVERSEAS BURSARIES: criteria. You must submit a separate meetings, industry consultation application statement Attach your club’s current meetings, CMAA office bearer supporting your application management or organisational e.g. Zone President & Zone for the overseas bursary. chart structure and ensure you Education Officer. highlight with a marker pen Remember you can only apply Examples of ‘Education your position within that for one overseas bursary. Activities’*include training with management structure.* Any application statement you CMAA or other accredited submit must meet the following providers such as TAFE, criteria: attendance at industry Describe, in no more than conferences, seminars and 500 words, how winning the workshops. bursary will assist you and your role within the club AND be specific* as to what are the implications i.e. the results of your winning an award to your club’s operations and it’s future.

*TIP – make sure the level of *TIP – be very specific in your *TIP – you can draw your *TIP – to work out your support is clearly defined explanation. management structure if you do Industry/Education activity otherwise you could find that not have access to a computer points for eligibility for any of you may not be able to take up generated organisation chart. the bursaries; refer to page 3 of the award without the club’s the CMAA 2009 Bursary support, financially or otherwise. Awards. You can confirm your activity points by logging on to the CMAA website www.cmaa.asn.au . Click onto Member Services and enter in your password (if you don’t have one contact Gerry Sarlemyn at the CMAA (02) 9643 2300). Access your member file and click on to the Other Info button. Click on to the CCM History button. Your activity will be recorded as will the points allocated to each activity. Note that it is up to members in the first instance to ensure that the CMAA is advised of any activities that are undertaken for entry onto your file. If you feel your CCM record does not reflect your activity contact Narelle Harrison at the CMAA (02) 9643 2300.

CMAA National Bursary Program 2009 www.cmaa.asn.au CMDA Update 2009 Training Calendar will meet member, Zone needs By RALPH KOBER, progression more accessible. “For me, the day was a wonderful CMAA Education Manager Contact Ralph Kober 02 - 9643 2300 success. The staff got a lot out of it or [email protected] to discuss and I have seen a marked The CMDA team continues to work at your Zone’s requirements. improvement in the effort and quality of ensuring CMAA members across service from our staff. I have also Australia have access to professional ➢ charged our stand-out staff with development opportunities and Customised Club Training & Development Plans ensuring all new staff are trained to activities. Here’s a few items for your follow the same standards and information … The CMDA can assist clubs who procedures - AND they want to do it. ➢ CMDA 2009 Training Calendar require guidance and advice on how to In summary, I recommend both the implement a club-wide training and Profitable Functions Workshop and The CMDA is in the process of development plan. A number of clubs compiling the 2009 Training Calendar. the Supervisor (two-day) Bootcamp, have utilised the CMDA’s knowledge but - if you can - definitely get Bill Due for release by end November, the and ability to customise and deliver Training Calendar will feature courses [Shirley] out to your venue for a whole training from line level through to day. Your staff will love you for it and, scheduled for delivery at the CMAA’s management-level courses. Growing in Career Development Centre at more importantly, you will get results. interest and focus for clubs is the Money well spent in my view.” Auburn along with selected regional Food and Beverage (F&B) sector and interstate venues in 2009. Having where opportunities to create new, or If you would like to have an obligation- had limited success in filling a refresh existing, revenue streams is free discussion with the CMDA and significant amount of regional courses becoming more evident in the face of Profitable Hospitality on how best to due to lack of numbers and support gaming revenue downturn and improve your F&B operations, contact during the past year, the CMDA customer desire to have clubs be more Ralph Kober 02 - 9643 2300 or welcomes Zones - through their of an entertainment destination. [email protected] Education Officers - to contact CMAA Partnering with Profitable Hospitality Education Manager Ralph Kober at Managing Director Ken Burgin, the ➢ ACCM Unit Manage the CMDA to request specific courses CMDA brings specialist knowledge Workplace Relations to be delivered in their Zones at venues and relevant information to a club that The CMDA is offering the and dates to best suit clubs within the will grow profits and ensure that staff THHGLE10B Manage Workplace Zone. This approach will ensure that and management working in these Relations course from September until more courses will run successfully and areas are equipped to meet the the end of the year in an abridged that members’ education and demands of the modern customer. format in response to member professional development needs will be Here is an excerpt of a testimonial from requests. The revamped three-day addressed. If you, as a Zone member, Wynnum Golf Club Assistant course will run over two days pre-2009 want specific CMDA courses to be Manager Damon Moody about how and the third day post-January, 2009 made accessible to you and your staff effective the CMDA - Profitable when the legislative changes to the - particularly if they are ACCM Hospitality courses were in his club … Award Modernisation process and Education Units - then contact your the Industrial Relations Zone Education Officer context will have been and Zone Committee determined. members to ensure your Participants will be requests are lodged now - required to complete all in time to be scheduled in three days to receive 2009. The CMDA the nationally endeavours to make its recognised Statement training courses available of Attainment. The to all members, however CMDA acknowledges the CMDA cannot facilitate that there are many these heavily subsidised aspiring ACCM training courses at a loss. applicants waiting to To maintain this financial complete this course to responsibility in offering satisfy the ACCM courses, the CMDA must award Education ensure minimum number Criteria and that this requirements per course movement forward will are met. The CMDA asks help achieve that goal. that members and their Contact CMAA Career Zone Committees, as Members of the CMDA’s Board of Management Studies recently attended one of a series of briefing sessions, presented by Roman Gaster at the CMAA’s Development Co- much as possible, support Training Centre at Auburn to invite feedback on the Association’s Purpose, ordinator Narell the CMDA’s capacity to Values and Behaviour Matrix. Board Members (from left) Cameron Provost, Harrison on make professional Tracey Van Rossum, Stuart Jamieson, Tony Lykakis, Chairman David O’Neil [email protected] development course with Roma Gaster and CMAA Education Manager Ralph Kober enjoyed a or 02 - 9643 2300 for essential for career productive session. dates and details.

October 2008 www.cmaa.asn.au Club Management 33 CMDA Update Club Security Management Summit High-impact crime highlights global threat Delegates at the recent Club Security This is an overview of the Club Management Summit are among Security Summit … some of the luckiest club managers in ➣ Dr Michael Kennedy, Senior the industry. Why? The Summit, Lecturer in Policing Studies, staged at the CMAA Career School of Social Science of the Development Centre in late August, University of Western Sydney took up the opportunity to participate delivered an extremely interesting in a world-class event with high-quality presentation on ‘The Shaping of presenters and content not often Crime & Deviance’. captured in an educational context Dr Kennedy’s extensive first-hand within the Club Industry. experience as an investigating police The CMAA and the Barrington Group officer for numerous Royal partnered to bring together a number Commissions into organised crime in of the most acknowledged leaders NSW and as an academic placed well and experts within crime and security to ask the question; Does ultimate in Australia. power corrupt?. Barringtons Executive Director Allen During his presentation Dr Kennedy Barry was outstanding in his role as discussed the development of criminal Summit Master of Ceremonies. behaviour and criminal cultures within Allan facilitated the workshops and organisations. He shared with some of presentation sessions, asking a series CMAA Executive Officer Terry Condon, his vast experience in dealing with CCM, welcomed Summit delegates of insightful and high-level questions of and presenters to the CMAA’s organised crime, from an investigative each presenter, which added value Education Centre at Auburn. role and dealing with corruption from and consequence to the information within, specifically from within the offered. how organisations can be infiltrated organisations that have been Allen said he was delighted with the and impacted. established to combat this cancer. result of the Summit that dealt with “The Club Industry’s reality, like all ➣ Deputy Commissioner Nick issues that can occur beyond the industries and organisations, is that an Kaldas APM of the NSW Police scope of normal, day-to-day security organised crime network in Russia can Force followed Michael Kennedy and risk management issues. damage or harm a business in and enthralled the audience with his “Much of the topic base was low- Australia without moving away from a take on ‘The History of Terrorism’ frequency but high-impact issues and computer keyboard.” and its place within the modern Australian context. scenarios for the Club Industry,” Allen Allen said the Summit was a forum for said. forward thinkers in the risk Terrorism is now a part of our lives and “Most of the speakers highlighted the management field and highlighted that Deputy Commissioner Kaldas has changing nature of the commercial threat to the Club Industry and been at the forefront of the fight and technological world, showing corporate Australia are much bigger against this modern day phenomenon. through case studies and scenarios than organisations are prepared for. Mr Kaldas provided a background to “The presenters – all world-class experts in their respective fields - drew attention to addressing the next level of operational risk management that clubs need to be thinking about,” he added. “We are facing the consequences of serious global economic threats because of high-level connectivity and the fact that organised crime – even terrorists – are using the internet to carry out crime and harm. “Local criminals are no longer the only immediate threat and these hi-tech criminals are much harder to contend with. “The Summit illustrated that risk managers around the world, not just in Australia, need to broaden their horizons. “The challenge is greater than ever before and the Summit delivered Barrington Group Managing Director Allen concepts and solutions to tackle the Dr Michael Kennedy Barry facilitated the Summit presentations. risk and threat.”

34 Club Management www.cmaa.asn.au October 2008 CMDA Update Club Security Management Summit to industry Paul Maihi with Allen Barry terrorism and how we have come to be where we are now. He discussed the current world situation and how it impacts on the western world, including Australia. He also discussed the roles and relationships that must be in place between business and government to ensure that the fight against terrorism continues. ➣ Moving towards a more organisational-specific area, Paul Maihi, Head of Crisis & Security Management of the Westpac Banking Corporation, provided participants with how the banking industry faces the challenges of ‘Financial Fraud’. “Much of the topic base was low-frequency but high-impact Mr Maihi detailed the fight against issues and scenarios for the Club Industry. Most of the organised crime, specifically in money speakers highlighted the changing nature of the commercial laundering, identity fraud and credit card fraud. and technological world, showing through case studies and ➣ Konrad Buczynski, CPP, CPRM, scenarios how organisations can be infiltrated and impacted … Chief Security Officer Business Continuity at Thales Australia organisational fraud and crime can feedback from one of the Club delivered his presentation on be pursued and brought to Security Summit participants - ‘Business Continuity’. account. Michael Ruggeri, Duty Manager at Konrad Buczynski is recognised Mr Coulthart explored the intricate Club Merrylands Bowling and around the world as an expert in this network of recovering electronic Sports Club: discipline. evidence, whether it be data and “Ralph, I am writing to express my An essential part of any risk password retrieval, analysis of data, thanks for the exceptional quality of management strategy is business hard drive imaging, email tracking. The Club Security Management continuity. How much information do our mobile Summit which I attended last week. I phones and blackberries hold? was impressed at the ambition of the The message was clear: if you don’t scope of subjects and the calibre of have a crisis management plan, then Mr Coulthart showed how information is retrieved from these devices and the presenters in attendance. I was able to your business is really in CRISIS! gain insight into areas that I didn’t ➣ latest techniques used to combat Gary Coulthart, from Maxwell industrial sabotage. even know I knew nothing about. Coulthart & Associates provided a Thank you for your continual delivery ➣ rare insight into ‘Computer The day concluded with a of the highest level of training at the Forensics’ and how it is evolving as presentation on ‘Drug Testing In CMA.” the vehicle that individual and the Workplace’ presented by Civil Liberties Council NSW President Regards, Michael Ruggeri Cameron Murphy. Cameron Murphy Drug testing in the workplace is gaining momentum. Have you stopped to think about the consequences? Have you considered what civil liberties might be breached by undertaking drug testing? Mr Murphy discussed these provocative questions from a civil liberties perspective and asserted that it is very difficult to rely conclusively on any form of drug testing methodology Commissioner Nick Kaldas and that it in its self is an infringement of an person’s rights. All in all, a rigorous and interesting day and one that the participants will not forget. The following is an excerpt of

October 2008 www.cmaa.asn.au Club Management 35

ACCM Update

CMAA Executive Officer Terry Condon, CCM, presents Orange St Johns Park Bowling Club Customer Service Manager/Senior Duty Ex-Services Club General Manager Cameron Provost with his Manager Ian Martin accepts his ACCM award and pin from CMAA ACCM award and pin. Federal Vice President Danny Munk. Another six of the best realise career ambitions It has been another big month with six Andrew Hoschke’s ACCM was CMAA members achieving the Active announced in the August edition of CMA Certified Club Manager awards. Magazine, he formally received his award And CMAA Career Development and pin when he attended the Manly Administrator Narell Harrison reports Northern Suburbs Zone meeting at Ryde that many more Association members Eastwood Leagues Club on July 24. are closing in on the coveted A “who’s who” of the Association was on achievement. hand to congratulate Andrew on his The latest list includes … achievement with Federal Executive Member and Board of Management ➢ HELLEN RYAN, ACCM - Assistant Studies Chairman David O’Neil, CMAA Manager and Human Resources Executive Officer Terry Condon, Division Manager at Hervey Bay RSL & A Federal Councillor Mario Machado and Services Memorial Club Zone President Ray Agostino on the ➢ NEALE VAUGHAN, ACCM - spot. Tony Snowsill, Andrew’s proud Operations Manager at Blacktown Blacktown Workers Club Group Operations General Manager at Chatswood RSL Workers Club Manager Neale Vaughan, ACCM. Club, also attended the Zone meeting ➢ IAN MARTIN, ACCM - Customer and presentation. Service Manager and Senior Duty Manager at St Johns Cameron Provost, a member of the CMDA Board of Park Bowling Club Management Studies realised a major career ambition when ➢ IAN WILLS, ACCM - Secretary Manager at Maclean & he received his ACCM award and pin from Terry Condon at District Bowling Club the CMAA’s Head Office at Auburn last month. ➢ CAMERON PROVOST, ACCM – General Manager at Cameron was in Sydney to attend a CMAA Purpose, Values Orange Ex-Services Club and Behaviour workshop and said he was proud to have ➢ LUKE WALKER, joined so many high-profile ACCM - General managers who have Manager - Hunter achieved the award. Region of the Panthers “I strongly believe in the Entertainment Group ethic of education and Neale Vaughan said he professional development was grateful to the CMAA and I believe that the for the opportunity to ACCM is a major achieve his ACCM status. achievement for any “It was a challenge, but manager in the Club one that I enjoyed and Industry,” Cameron said. “I was able to learn much made a commitment to from,” Neale added. improving the education “Thanks to the CMAA and opportunities for all club the CMDA for the great managers when I joined training program they have the Board of Management which allows managers to Studies and encourage all study for this award. Chatswood RSL Club Operations Manager Andrew Hoschke (centre) receives congratulations on achieving his ACCM award and managers who have not yet Although Chatswood RSL pin from Terry Condon, CCM, David O’Neil, ACCM, Ray Agostino, started to make the first step Club Operations Manager ACCM and Mario Machado, ACCM.. in achieving their ACCM.”

October 2008 www.cmaa.asn.au Club Management 37 CMDA Training Program October - November 2008 For full content details of each of the programs contact the CMDA or refer to the 2007 calendar on our website. Phone: (02) 9643 2300 www.cmaa.asn.au Email: [email protected]

COURSES OCTOBER NOVEMBER Provide Responsible Service of Alcohol (THHBFB09B) (LAB approved) ACCM Unit - 1 Day M 13 (City Tatts) W 22 M 3 (Tradies) (Mounties) W 5 (Wests Ashfield) W 19 (Mounties) Provide Responsible Gambling Services (THHADG03B) (LAB approved) ACCM Unit - 1 Day T 14 (City Tatts) T 4 (Tradies) Th 23 (Mounties) Th 6 (Wests Ashfield) Th 20 (Mounties) Business & Report Writing - 1 Day Th 6

Deal with Conflict Situations THHGCS03B - 2 Days For anyone who has to lead teams, resolve conflict with staff, customers and their peers. T 21 & W 22 Duty Management Development Program - 2 x 3 Day Sessions Content includes: HR Fundamentals, Cost Control, Leadership, (S1) M 20, T 21 (S2) M 17, T 18 & W 19 Compliance/Risk Management. Participants receive a self paced Computer Skills CD-ROM and a comprehensive Effective Business Writing & W 22 workbook. This program targets Duty Managers and Senior Supervisors. Food & Beverage Management Development Program - 2 x3 Day Sessions For Supervisors & Managers who want to learn about F&B Mgt, (S1) M 24, T 25 & W 26 Cost & Stock Control, Menu Design, Preparing Tenders, F&B Reporting, Managing Food Safety, Managing Wine & Espresso Coffee Service, Continues Dec. Combating F&B Fraud, Managing Poor Customer Service and more. Analyse & Report on Gaming Machine Data THHADGO1B ACCM Unit - 2 Days (Prerequisite for Gaming Management Development Program W 12 & Th 13 THHADG02A) Deals with the collection, analysis, reporting of EGM data per statutory requirements & variances through cash flow analysis. Financial Management ACCM Units - 5 Days (Prepare and Monitor Budgets THHGLE14B & Manage Financial Operations THHGLE15B) * (S1) W 29 & Th 30 (S2) M 10, T 11 & W 12 Financial Fundamentals is the prerequisite for this program. Marketing Fundamentals - 1 Day (Prerequisite for Develop & Manage Marketing Strategies THHGLE12B) M 10 & T 11 Roster Staff THHGLE05B - ACCM Unit - 1 Day Assists Managers in creating cost efficient base rosters that utilise the flexibility the award W 22 provides. Ideal for all managers. Recruit and Select Staff THHGLE07B - ACCM Unit - 2 Days This unit deals with the skills and knowledge required to recruit and select staff M 13 & T 14 within the framework of overall human resource plans. OHS Consultation –(Workcover Approved) ACCM Unit - 2 x 2 Day Sessions (Establish & Maintain a Safe & Secure Workplace THHGLE04B) (S1) M 24 & T 25 Meets the training requirements for OH&S Committees/OH&S Representatives, as stated in the OH&S Regulation 2001. Compulsory training for Continues Dec. all OH&S Committee members. Legal Knowledge Required for Business Compliance THHGLE20B ACCM Unit - 6 Days Covers the range of legislative compliance issues (S1) T 7 & W 8 (S2) W 5 & Th 6 including; Trade Practices, OH&S, Privacy, RSA, RCG and more. Continues (S3) Dec. Manage Quality Customer Service THHGLE11B ACCM Unit – 1 Day Deals with the skills and knowledge required to manage customer service M 17 quality in the workplace, focusing on the need to develop pro-active approaches to service quality issues. Manage Workplace Relations THHGLE10B ACCM Unit - 3 Days This unit deals with the skills and knowledge required to manage workplace M 13 & T 14 W 26 & Th 27 relations, from an industrial relations perspective. (Day 3 in 2009) (Day 3 in 2009)

Regional Training COURSES OCTOBER NOVEMBER Provide Responsible Service of Alcohol (THHBFB09B) (LAB approved) ACCM Unit - 1 Day Tweed Heads W 12 Provide Responsible Gambling Services (THHADG03B) (LAB approved) ACCM Unit - 1 Day Tweed Heads Th 13 Train the Trainer - 1 Day (THHGTR01B Coach Others In Work Skills) Ideal for supervisors & managers who are responsible for on-the-job Belconnen Nambour training of other staff members. Deals with planning & preparing for coaching sessions, conducting sessions in the workplace and following up (ACT) T 7 T 25 to monitor participant progress. Deal with Conflict Situations THHGCS03B - 2 Days For anyone who has to lead teams, resolve conflict with staff, customers and their peers. Plan & Establish Systems & Procedures THHGGA08B - 1 Day This unit enables participants to identify, plan, develop, establish and review Corrimal Ulladulla workplace systems and procedures assisting in operational requirements for their club. W 15 T 18 Analyse & Report on Gaming Machine Data THHADGO1B ACCM Unit - 2 Days (Prerequisite for Gaming Management Development Program Coffs Harbour THHADG02A) Deals with the collection, analysis, reporting of EGM data per statutory requirements & variances through cash flow analysis. M 27 & T 28 Marketing Fundamentals - 1 Day (Prerequisite for Develop & Manage Marketing Strategies THHGLE12B) Nambour M 27 & T 28 Roster Staff THHGLE05B - ACCM Unit - 1 Day Assists Managers in creating cost efficient base rosters that utilise the flexibility the award Albury provides. Ideal for all managers. W 1 Monitor Staff Performance THHGLE06B ACCM Unit - 2 Days Deals with the skills and knowledge required to monitor staff performance, Gosford includes skills in performance appraisal and counselling. M 20 & T 21 Recruit and Select Staff THHGLE07B - ACCM Unit - 2 Days This unit deals with the skills and knowledge required to recruit and select staff Melbourne Tweed Heads within the framework of overall human resource plans. M 27 & T 28 T 18 & W 19 Manage Quality Customer Service THHGLE11B ACCM Unit – 1 Day Deals with the skills and knowledge required to manage customer service Coffs Harbour Albury quality in the workplace, focusing on the need to develop pro-active approaches to service quality issues. M 13 M 10

Courses featuring a code prefixed by either BSB or THH are nationally recognised & accredited training units. Upon successful completion of assessment requirements, participants will be issued with a Statement of Attainment and/or a Qualification. For further information contact Estelle McDonald-Birch at the CMDA, either; Phone: (02) 9643 2300 or Fax: (02) 9643 2400.

38 Club Management www.cmaa.asn.au October 2008 In The Zone Brisbane & Gold Coast Combined Zones Meeting

Steve Condren with Stephen Byfield, Jan Walters and Tim McAleer. Dermot McEnroe with Sharlene Hall and Rob Aldous. Zones combine for forum, meeting, workshop, lunch Tim McAleer and Stephen Byfield Ipswich Darling Downs Zone, event was moved north to offer stirred plenty of debate and Sunshine Coast Zone and Central and Queensland members the opportunity conversation during their Members Northern Queensland Zone – Federal of a world-class conference without Forum at the Brisbane and Gold Coast Councillor, with Brisbane Zone extensive travel. Combined Zones Meeting in early President Jan Walters convened the Steve also congratulated members of September. General Meeting where CMAA both zones on the success of the Tim, the CMAA Federal Executive Communication Services Manager annual Charity Race Day at the Gold Member and General Manager of Peter Sharp presented the Head Office Coast Turf Club that was rained out Tradies at Gymea in Sydney, with Report. again in 2008, but raised more than Stephen, the CMAA Division D – During the Report, Tim McAleer spoke $30,000 for their preferred charities – Hunter Zone, Central Coast Zone and about the CMAA’s Purposes, Values Bravehearts and the Gold Coast Great Lakes Zone – Federal Councillor and Behaviour Matrix and invited input PCYC. and General Manager of diggers@ the from all members during the finalisation Ian’s workshop, “Little Things Make a entrance on the NSW Central Coast, stages of the process. Big Difference”, delivered the message flew to Brisbane for the meeting at Jan reported that Brisbane had that success is a function of habit and Wynnum Manly Leagues Club. decided to change the format of its that we can re-program ourselves for More than 50 members attended the Zone Bursary program, focusing on success. Forum, Zone Meeting and free sending more members to conferences The Queensland Bursary Presentations Education Workshop, presented by Ian in Sydney and the Gold Coast, rather - with the Brisbane Zone Christmas Harvey, who was one of the top-line than one member going overseas. Meeting and Luncheon - will be at presenters at the Mid Year Conference Steve took the opportunity to say how Broncos Leagues Club on Wednesday, at Conrad Jupiters in July. disappointed he was at the small November 26. Gold Coast Zone President Steve representation of Queensland-based Gold Coast Zone’s Christmas event will Condren, also the CMAA Division G – managers at the Mid Year Conference be at Burleigh Bears Club on Tuesday, Gold Coast Zone, Brisbane Zone, and he reminded members that the December 9.

More than 50 Association members attended the CMAA Forum Ian Harvey captured the attention of the members at the free presented by Tim McAleer and Stephen Byfield. Education Workshop.

October 2008 www.cmaa.asn.au Club Management 39 CMAA Register CMAA Zone Education Officers CMAA Federal Councillors ACT FAR SOUTH COAST DIVISION A Michael O’Sullivan, ACCM MARIO MACHADO, ACCM Paul Lander Milton Ulladulla Bowling Club Assistant CEO Canberra Southern Cross Club P: (02) 4455 1555 Hornsby RSL Club P: (02) 6283 7200 F: (02) 4454 0539 4 High Street HORNSBY. NSW 2077 F: (02) 6283 1553 RIVERINA MURRAY P: (02) 9477 7777 NSW Paul Barnes, ACCM F: (02) 9476 2637 e: [email protected] CITY EASTERN SUBURBS Moama Bowling Club Graeme Tonks P: (03) 5480 9777 DIVISION B Paddington-Woollahra RSL Club F: (03) 5480 9888 IAN TODD, ACCM P: (02) 9331 1203 SOUTHERN RIVERINA General Manager F: (02) 9332 3973 Craig Muir Kingsgrove RSL Club P.O. Box 57 KINGSGROVE. NSW 2208 MANLY NORTHERN SUBURBS Coomealla Memorial Club P: (02) 9150 6822 Luke Simmons P: (03) 5027 4505 F: (02) 9150 8466 North Sydney Leagues Club F: (03) 5027 4350 e: [email protected] P: (02) 9202 8888 NORTH WESTERN F: (02) 9955 7619 Sharon Goodhew ACCM DIVISION C MICHAEL WIEZEL INNER WESTERN SUBURBS Narrabri RSL Club Secretary Manager Michelle Dennington P: (02) 6792 1844 St Marys RSL Western Suburbs Leagues Club F: (02) 6792 1696 Mamre Road ST MARYS. NSW 2760 P: (02) 8752 2067 MID STATE P: (02) 9623 6555 F: (02) 9799 3696 Geoffrey Holland, ACCM F: (02) 9623 5689 Dubbo RSL Memorial Club ST GEORGE CRONULLA e: [email protected] Douglas Kirkham, ACCM P: (02) 6882 4411 DIVISION D Sutherland District Trade Union Club F: (02) 6882 4471 STEPHEN BYFIELD, ACCM P: (02) 9540-1933 VICTORIA Chief Executive Officer F: (02) 9526-2420 Jim Smith, ACCM Diggers @ The Entrance NEPEAN Maryborough Golf Club P.O. Box 124 THE ENTRANCE 2261 Joseph Bayssari, ACCM P: (03) 5460 4900 P: (02) 4384 8843 Seven Hills RSL Club F: (03) 5460 5230 F: (02) 4332 5717 P: (02) 9622 2800 e: [email protected] F: (02) 9621 8121 QUEENSLAND DIVISION E CENTRAL COAST BRISBANE GORDON RHODES, ACCM Dena Hynes Jason Lynch ACCM Chief Executive Officer Mingara Recreation Club Arana Leagues Club South Tweed Sports Club P: (02) 4349 7799 P: (07) 3354 1333 4 Minjungbal Drive TWEED HEADS SOUTH. NSW 2486 F: (02) 4349 7800 F: (07) 3355 1264 P: (07) 5524 3655 HUNTER IPSWICH DARLING DOWNS F: (07) 5524 4523 Ben Hamilton, ACCM Paul Phillips e: [email protected] Cardiff RSL Memorial Club Goondiwindi RSL Club DIVISION F P: (02) 4945 0766 P: (07) 4671 1269 DAVID HISCOX, ACCM F: (02) 4956 6627 F: (07) 4671 3330 General Manager GREAT LAKES SUNSHINE COAST Dapto Leagues Club Ltd Jason Stone Kym Nunan-Squier ACCM P.O. Box 15 DAPTO NSW 2530 Port Macquarie Panthers Maroochydore RSL Club P: (02) 4261 1333 P: (02) 6580 2300 P: (07) 5443 2211 F: (02) 4261 8853 F: (02) 6580 2301 F: (07) 5443 8105 e: [email protected] MID NORTH COAST GOLD COAST DIVISION G Glenn Buckley, ACCM Bryan Jones STEVE CONDREN Woolgoolga RSS&A Club Coolangatta Surf Life Supp Club General Manager P: (02) 6654 1234 P: (07) 5536 4648 Southport Surf Life Saving Club F: (02) 6654 0156 F: (07) 5536 1322 P.O. Box 13 Main Beach, Queensland, 4217 FAR NORTH COAST P: (07) 5591 5083 Phillip Mallon, ACCM QUEENSLAND F: (07) 5526 4220 Cabarita Beach Sports Club SUB ZONES e: [email protected] P: (02) 6676 1135 BUNDABERG DIVISION H F: (02) 6676 1245 Michael Hughes GRANT DUFFY, ACCM ILLAWARRA SHOALHAVEN RSL (Qld Branch) Maryborough Sub- Secretary Manager Dennis Skinner Branch Inc Numurkah Golf & Bowls Club Windang Bowls Club P: (07) 4122 2321 P.O. Box 190 NUMURKAH. VIC 3636 P: (02) 4296 4044 F: (07) 4121 2571 P: (03) 5862 3445 F: (03) 5862 1264 E: [email protected] ROCKHAMPTON GLADSTONE e: [email protected] Will Schroeder, ACCM Yaralla Sports Club P: (07) 4972 2244 F: (07) 4972 6355

40 Club Management www.cmaa.asn.au October 2008 In The Zone City Eastern Suburbs Quarterly Meeting

Zone President Lary Dorman with new members (from left) Ellie Fei, Ralph Kober with Bondi Icebergs Club Operations Manager Elenoa Faani and Grace Lydon. David Power and Lary Dorman. Spectacular backdrop and a buzz about politics There was a buzz around the room as Services Manager Peter Sharp looked Management Solutions Australia, made members gathered for the City Eastern at industrial relations and media a 10-minute presentation on strategies Suburbs Zone Quarterly Meeting at coverage of binge drinking and problem to reduce electricity usage across Bondi Icebergs Club. gambling issues. commercial properties to close the As the big seas pounded Bondi Beach Bill Clegg also addressed members meeting. on a perfect Spring morning, Zone about the Association’s Strategic Plan, Bondi Icebergs Operations Manager President Lary Dorman called to order the IPART Report and offered his David Power, who attended the the meeting of 28 members, including insights into new state Premier Nathan meeting, welcomed more than 80 CMAA Federal President Bill Clegg and Rees and new Minister Kevin Greene, guests to the spectacular luncheon. three new members – all from City of who he expected would bring a The Zone Christmas luncheon will be at Sydney RSL Club. Lary welcomed the broader understanding of the Club Randwick Labour Club on Tuesday, inner-city club trio - Gaming Co- Industry to the portfolio as a past November 25. ordinator Ellie Fei, Human Resoursces President of the Illawarra Catholic Club. Manager Elenoa Faani and Relief HR “I look forward to working with Mr Rees Manager and Keno Co-ordinator Grace and Mr Greene as they settle into their Lydon – to the meeting and invited new roles and responsibilities and we them to stay for the luncheon. investigate ways of stabilising and The buzz was about the overthrow of strengthening the Club Industry in NSW Premier Morris Iemma just a few NSW,” Bill told the meeting. days earlier along with questions and Education Officer Graeme Tonks speculation about new Premier Nathan reported the Zone would again support Rees immediately replacing Graham two $750 CMDA bursaries and two West with Kevin Greene as Gaming bursaries to attend the CMAA’s Mid and Racing Minister. Year Conference on the Gold Coast in In the Head Office Report, CMAA 2009. There was also discussion on Education Manager Ralph Kober the Zone’s Customer Service Course, focused on the Association’s education co-ordinated through the CMDA, that and professional development Zone Vice President Rocky Massaria opportunities - 2008 National Bursary would host at the NSW Bowlers Club Program - and the Purpose, Values and in late September. Behaviour Matrix, while Communication David Anderson, from Energy

Federal President Bill Clegg addresses his The City Eastern Suburbs Zone Committee “home” Zone Committee and members on listens to reports during the Quarterly the CMAA’s Strategic Plan. Meeting at Bondi Icebergs Club.

October 2008 www.cmaa.asn.au Club Management 41 42 Club Management www.cmaa.asn.au October 2008 In The Zone Far North Coast Zone Meeting Busy schedule for managers at Yamba There was a full complement of the Zone Committee for the Far North Coast Meeting at Ballina RSL Club in early September. Zone President Jon McGregor and host club manager Bill Coulter welcomed 25 members for the Zone Meeting that followed a free Education Workshop, presented by “Big Dave” Straughton, and Members Forum facilitated by CMAA Federal Executive Member Tim McAleer and CMAA Division D – Hunter Zone, Central Coast Zone and Great Lakes Zone – Federal Councillor Stephen Byfield. The meeting also welcomed two new members – Yamba Golf and Country Club General Manager Greg Acret and Woodburn Evans Head RSL Club Assistant Manager Daniel Fox. Perhaps the most travelled of all The Far North Coast Zone Committee (from left) Mark Bannerman, Gordon Rhodes, Jon McGregor, Phil Mallon, Darren Schipp and Nathan Whitehead. CMAA Federal Councillors, Division E – Far North Coast Zone, North West State Zone, Mid State Zone and Mid company’s newest range of products – The Far North Coast Zone’s next North Coast – Councillor Gordon “Maximize” and “Wheel of Fortune” - Meeting and Christmas Luncheon Rhodes, also the Zone Secretary, designs, game performance and returns to Yamba and the Bowling Club commented to the meeting on the purchasing arrangements. on Wednesday, December 10. success of the Members Forum, titled “Ensuring the CMA is relevant now and into the future”, and paid tribute to Tim McAleer’s energy and determination in delivering on the CMAA’s Strategic Plan’s goals and initiatives. Big Dave’s workshop focused on “doing everything you can with what you’ve already got … how to make the most of your club in tough times” and investigated strategies for making more sales, getting more members and have more fun. John Newson, Sales Manager for Maxgaming, the CMAA’s Career Development Centre major sponsor, spoke to members about the

Zone President Jon McGregor (centre) with new members Greg Acret and Daniel Fox. Jon McGregor with Big Dave Staughton and John Newson.

October 2008 www.cmaa.asn.au Club Management 43

In The Zone ACT Zone Workshop Media workshop builds on ACT network Showcasing the Club Industry’s vast and positive contribution to communities around Australia was the focus of a media workshop at Belconnen Soccer Club in early September. The “Communications and Media Relations” Workshop was the product of a a joint venture between the CMAA’s ACT Zone and ClubsACT. ACT Zone President Geoff Long and ClubsACT CEO Bob Samarcq joined forces to bring together three media consultants to discuss the challenges of securing media coverage and the strategies to establish a media network. CMAA Communication Services Manager Peter Sharp facilitated the three-hour workshop for 30 club managers and directors with Canberra- based media executives David Pembroke and Phil Lynch discussing ACT-peculiar issues. CMAA ACT Zone President Geoff Long (left) congratulates ClubsACT CEO Bob Samarcq David, who runs his own media on the success of their joint venture at Belconnen Soccer Club. consultancy, had just returned from the Beijing Olympic Games where was media co-ordinator for Australia’s rowing and kayak teams, while Phil is a veteran of four Olympic Games as a basketball commentator and was host of the Seven Network’s coverage of the Papal Mass at Randwick Racecourse during World Youth Day celebrations. Geoff Long described the workshop as a major milestone for the Zone and an important networking and relationship venture with ClubsACT. “We are working hard to reinvigorate the CMAA in the ACT and quality workshops such as this is a positive and constructive way of bringing club managers and directors together to discuss industry issues and build the network,” Geoff added.

October 2008 www.cmaa.asn.au Club Management 45 In The Zone Nepean Zone Meeting

CMAA Federal Vice President Danny Munk addresses members at CMAA Nepean Zone President John Turnbull (centre) with four of the the Nepean Zone Quarterly Meeting at St Marys Leagues Club. seven new members who attended the Quarterly Meeting. Full house for St Marys League Club events It was almost a “full house” when more that allows members to spend their consider rewarding and encouraging than 80 members packed the St Marys $1,500 bursary allocation to CMDA staff to further their education and Leagues Club Auditorium for the education course or to attend the professional development through Nepean Zone Quarterly Meeting last CMAA Mid Year Executive Leadership CMDA courses. month. Conference at Conrad Jupiters on the Danny also presented St Johns Park There were seven new members Gold Coast. Bowling Club Customer Service among the 83 who signed the meeting CMAA Federal Vice President Danny Manager and Senior Duty Manager Ian register and more than 160 guests later Munk, a Zone member, supported Martin with his Accredited Certified sat down to the Zone Luncheon. Communication Services Manager Club Manager (ACCM) Award and pin. Zone President and Treasurer John Peter Sharp in presenting the Head Office Report, while Division C – Club Plus Superannuation State Turnbull convened the meeting and got Members Services Manager Charlie unanimous support for his proposal to Nepean Zone – Federal Councillor Michael Wiezel also attended. Sala also briefly addressed the maintain the Zone’s Bursary program members before the meeting closed. Danny addressed the Association’s Strategic Plan along with the CMAA’s The Nepean Zone Christmas Luncheon Purposes, Values and Behaviour Matrix will be at Club Marconi on Thursday, and steered fellow managers to December 11.

46 Club Management www.cmaa.asn.au October 2008 In The Zone Paul Matthewson Benefit Day Mates roll up to help Paul take on challenge

The Club Industry has again embraced Paul Matthewson Paul’s status and respect within the “one of its own” with a Benefit Day for industry.” Konami Australia representative Paul CMAA Executive Officer Terry Condon, Matthewson. CCM, and Communication Services Paul, 45, has been diagnosed with a Manager Peter Sharp will be in Mudgee form of bone cancer and recently had for the events. surgery before beginning full treatment. “I’m proud to say that many club On top of Paul’s situation, his wife Lyn managers have contacted me already suffers from Multiple Sclerosis and making a commitment to support Paul, requires ongoing treatment. which shows that, even in these Some of Paul’s closest friends have challenging time for everyone associated organised a Benefit Bowls Day, Dinner with the Club Industry, what a generous and Auction to raise much-needed band of people club managers are,” funds for Paul, Lyn and their two Terry said. “I’m sure it will be an daughters. important and successful event for Paul, with all proceeds benefiting Paul and his Lyn and their children.” “Paul is a bloke well-known to most family. people in the Club Industry and we are If you want to donate an auction item, or “The response already has been terrific make a cash donation, contact Paul asking for financial, in-kind and moral but we are looking to book out all the support to help Paul and his family Gordon at Narrabri RSL Club on 02 accommodation in Mudgee and offer 6792 1844 or [email protected] tackle this challenge,” Narrabri RSL Club Paul all the financial support and best General Manager and CMAA North wishes that our industry is famous for,” To register for the Paul Matthewson West State Zone Vice President Paul Paul Gordon added. Benefit Day, RSVP or make Gordon said. accommodation inquiries, contact Konami Australia’s NSW and ACT Sales Angela Martin at Club Mudgee on The events will be held at Club Mudgee Manager Peter Black said he had visited on Tuesday, October 21 with a Paul recently in Orange after Paul was in 02 6372 1922 or barbecue lunch from 12 o’clock and Sydney for the AGE and more medical [email protected] by bowls to follow. treatment. Tuesday, October 7. Club Mudgee is the venue for the Dinner “He’s in very good spirits and Cheques should be made payable to and Auction from 6pm where Paul’s appreciates all of the calls and CMAA Mid State Zone. Konami mates Darryl Brohman and Gary messages of good luck from the many For more information about supporting Freeman will be Masters of Ceremonies, people who have come to know Paul this event, contact Chris Chapman at while Jamie Gallen will wield the during his 25 years in various roles of Gilgandra Services Club on 02 6847 auctioneer’s gavel after dinner. the industry,” Peter said. “All gaming 2135 or [email protected] Cost for the day, which includes manufacturers have indicated they will and Larry Mason at Konami Australia barbecue lunch, bowls, dinner and support all of the day’s events, including on 0409 365 531 or some refreshments, is $150 per person the auction, so that’s an indication of [email protected]

October 2008 www.cmaa.asn.au Club Management 47 In The Zone St George Cronulla Zone Meeting Tim presents Values Matrix summary CMAA Federal Executive Manager Ralph Kober Member Tim McAleer presented and Communication a full briefing on the Services Manager Peter Association’s Purpose, Values Sharp presented the and Behaviour Matrix at the St Head Office Report. George Cronulla Zone Meeting In his President’s Report, in early September. Ian touched on the Tim spoke to 38 members at success of the CMAA’s Club Engadine about the Mid Year Conference at significance of the Values Matrix Conrad Jupiters, the becoming “much more than a Zone’s Neville Worton wall plaque”. Golf Day and the CMAA’s To start the day, popular Values Matrix. The industry presenter Paul Lyons meeting also resolved took 25 managers through Zone Meeting dates and some of the interesting venues for 2009. scenarios that they encounter Before the meeting on daily basis dealing with the adjourned for lunch vast range personalities and where 90 guests enjoyed dispositions of their staff – and networking, Brett Jones, how to manage those personal and professional challenges. from ClubData Online, offered a presentation on the latest Zone President and Division B – St George Cronulla Zone statistics reflecting industry gaming trends since non-smoking and Inner West Zone – Federal Councillor Ian Todd convened legislation was introduced. the meeting, welcoming CMAA Life Member and past The Zone Christmas Meeting and Luncheon will be at St Federal President Les Evenett before CMAA Education George Sailing Club on Tuesday, December 2.

Paul Lyons with Ian Todd and Ralph Kober.

Gary Baudinette with Stuart Jamieson and Ian Todd.

48 Club Management www.cmaa.asn.au October 2008 In The Zone Neville Worton Memorial Golf Day

Les Evennett, Alicia Upton and Arthur Anderson at the barbecue and coffee stop during the Neville Worton Memorial Golf Day. Les keeps the troops happy on wet golf day Les Evennett’s sausage sandwiches looked after things back at the were as important as the birdies during clubhouse, while CMAA Life Member the annual Neville Worton Memorial and Past President Les Evennett and Golf Day at Kogarah Golf Club last his off-sider Arthur Anderson manned month. the barbecue and Amore Coffee The late September weather had been machine to provide warming snacks perfect leading up to the St George and refreshments for the weather-worn Cronulla Zone’s major fund-raiser for players. Victoria Zone 2008, but a wild windstorm with But golfers are a hardy lot and 145 100km/h winds that swept across players – club managers, directors and tees up for charity south-western NSW overnight industry trade supporters - teed off at The CMAA’s Victoria Zone has teed delivered showers and cooler 8.30am in the four-person Ambrose up a Charity Golf Day next month to temperatures than President and event. support Ronald McDonald House. Division B Federal Councillor Ian Todd “Despite the weather changing so Sandhurst Golf Club is the venue was hoping for. dramatically overnight, we’ve had a and Monday, November 10, is when Zone Publicity Officer Alicia Upton wonderful response, lots of laughs and club managers, directors and fun on the course and a very industry partners take to the successful day raising funds for our fairways and greens. Zone education and bursary program,” The Victoria Zone Meeting, Ian said. scheduled for Greensborough RSL Club on Wednesday, November 12, makes way for the charity golf day. The event – a four-person stableford Ambrose – starts at 7.30am with registration and breakfast before a “shotgun” tee-off and post-golf barbecue lunch at 2pm. Golf, cart, lunch, raffle tickets and beverages are included in the cost of $119 (individual) or $470 (team) with sponsorship support from Foster’s Group, the CMAA, Reed Hospitality and Angove Wines. Victoria Zone Secretary Kevin Morland is the golf event organiser and anyone interested in participating or supporting the event can contact Kevin at Numurkah Golf and Bowls Club – f: 03 5862 1265 – by October 31.

October 2008 www.cmaa.asn.au Club Management 49

In The Zone Central Coast Zone Conference Conference attracts 10 new members

The CMAA’s Central Coast Zone’s inaugural Conference was a major success for everyone involved. More than 100 delegates attended the two-day event, staged at Crowne Plaza, Terrigal. Apart from delivering quality speakers and workshops, the Conference also attracted 10 new members, including Matt Taperall, Aimee Tubnor, Lynn Butterworth, Simon Walshaw and Daniel Pinkstone from Mingara Recreation Club; Danny Coghlan, Mitch Quinn and Andrew Parkinson from Wyong RSL Club; Ron Stone from Norah Head Bowling Club; and Luke Stephenson from Ettalong Bowling Club.

October 2008 www.cmaa.asn.au Club Management 51

Market Forces ILG announces new Queensland management team Independent Liquor Group (ILG) has announced a new market well,” Bob said. “Roger has 25 years experience in management team for its Queensland operations. the industry and has sound relationships with liqour suppliers Experienced Queensland liquor trade executive Roger and retailers across Queensland. He was previously LeSauvage has been appointed ILG’s Queensland Manager, Queensland Trading Manager for Australian Liquor with John Rush and Dale Ledger joining him as Business Marketers and is returning to the industry after a 12-month Development Executives. Roger took up his appointment on break. Roger is widely respected and we’re very excited to August 18, while John and Dale started two have him at the helm of our Queensland weeks earlier. They will be based at ILG’s operation. “He’ll be well supported by John Queensland warehouse and distribution centre in Rush and Dale Ledger. John owned and Boundary Street, Richlands. ILG is a co- operated hotels around Queensland for many operative that supplies liquor to 176 shareholder years and has spent the last decade in liquor members in hotels, clubs and liquor stores in wholesaling, while Dale has spent almost 20 Queensland, trading mainly under the years in the industry, including time as a Liquorstop banner. It also has the important licensee.” Bob Bourne said ILG’s Queensland TABcorp account as preferred liquor wholesaler operation was positioned well for strong growth to the Conrad Treasury Casino in Brisbane, in 2008-09. “Our Queensland shareholder Conrad Jupiters on the Gold Coast, Jupiters Townsville and members are passionate about their role in providing Star City Casino in Sydney. ILG has a further 700 members customers with a competitive alternative to the major liquor with more than 1,000 outlets in NSW, and last financial year chains, and will get every support from the new management generated sales of $247 million. ILG Executive Chairman team to build on their success,” he said. “These Bob Bourne said the new Queensland management team appointments are part of a restructure of ILG that involves a had been appointed to build on ILG’s success in the much stronger focus on promotional activities to help our Sunshine State in recent years. “Roger, John and Dale are all Queensland shareholder members generate even stronger experienced executives who understand the Queensland sales in the coming financial year.”

Aruze builds first Clubs must address money laundering compliance casino in Manila It’s seven months since the Anti-Money collect and verify the identity of patrons Japanese game maker Laundering and Counter-Terrorism receiving “designated services” Aruze has announced Financing Act (AML/CTF) commenced. ➢ Staff inducted for their responsibilities plans to open its first This legislation requires registered clubs and requirements under the Act casino resort in Manila by and others to report to AUSTRAC. It Barrington Corporate Risk has developed 2010. The London appears that AUSTRAC is serious in Financial Times reported a program specifically for clubs to ensure policing the legislation and has, in recent compliance with the new AML/CTF that the Philippine times, started site audits of clubs. Amusement and Gaming Legislation. Corp (Pagcor) granted These site audits are the start of an audit That program includes facilitating: program that will encompass 80% of the Aruze a provisional gaming ➢ Developing procedures to collect and Club Industry. Additionally, AUSTRAC has license last month. Aruze report information regarding “suspicious started sending out non-compliance letters has acquired a 30-hectare activities” that carry the threat of breach notices. In property in Manila worth ➢ $300 million, signalling it December 2007, the Anti Money Develop procedures to collection and will move ahead with plans Laundering and Counter-Terrorism report information on “threshold to build its first casino Financing Act (AML/CTF) legislated by the transactions” resort estimated to cost at Australian Government in 2006 was ➢ Develop procedures to maintain records least $1 billion. The project detailed to the Club Industry. At that time, collected to comply with the AML/CTF includes a 2,000-room the CMAA and Barringtons issued a Act ensuring privacy, secrecy, recording hotel and a ferris wheel. briefing paper outlining the impact of this and storage compliance The project is estimated to Act on individual clubs, as reporting ➢ Train staff in procedures to mitigate risk have a budget of $15 billion entities providing “designated services”. associated with providing “designated and is expected to increase AUSTRAC, the managing government services” tourism numbers from ➢ Develop a management plan, including under 3,000,000 a year to body policing this legislation, sought to receive its first report from entities before nominating a “compliance officer” 15 million when the project ➢ is completed after five March 31, 2008. Assistance with preparing a Compliance years. Pagcor also granted The briefing paper pointed out that there is Report to be submitted to AUSTRAC a provisional gaming an obligation on organisations to If a club does not comply with AML licence to Travellers implement certain actions to satisfy the legislation, requires assistance developing International Hotel Group, report before submission. and/or implementing a compliance a joint venture of Philippine These include but are not limited to: program, or wants to discuss obligations property developer under the legislation, contact the ➢ Alliance Global and Star The assessment of risks associated with Barrington Group’s Corporate Manager Cruises, the world’s third- providing “designated services” Vince Valente - 0409 481 305 or biggest cruise ship ➢ Developing a Compliance Program to [email protected] operator.

October 2008 www.cmaa.asn.au Club Management 53

CMAA 2008 Diary

Day Date Meeting Venue Zone OCTOBER Tuesday - Saturday 11 – 14/10/2008 Gold Coast Convention Centre ClubsNSW Annual Conference Friday 24/10/2008 11:00 Bribie Sports Club Sunshine Coast Zone Charity Bowls Day Friday 24/10/2008 11:00 Dapto Leagues Club Illawarra Shoalhaven Zone AGM Sunday – Wednesday 26 – 29/10/2008 Hyatt Hotel, Canberra RSL & Services Clubs Association Annual Conference Thursday 30/10/2008 09:30 Auburn CMAA Executive Meeting NOVEMBER Thursday - Sunday 06 - 09/11/2008 Sheraton Mirage Resort, Gold Coast Leagues Club Association Annual Conference Monday 10/11/2008 07:30 Sandhurst Golf Club Victoria Zone Golf Day Tuesday 11/11/2008 10:00 North Beach Bowling Club Mid North Coast Zone Meeting Tuesday – Thursday 18 – 20/11/2008 Las Vegas Convention Centre Global Gaming Expo – G2E www.ccmtravel.com.au Tuesday 25/11/2008 09:30 Randwick Labor Club City Eastern Suburbs Zone Meeting Wednesday 26/11/2008 11:00 Cardiff RSL Club Hunter Zone Meeting Wednesday 26/11/2008 09:30 Broncos Leagues Club Brisbane Zone Meeting & Queensland Bursaries Friday 28/11/2008 09:00 Brighton Le Sands CMAA Executive Meeting Friday 28/11/2008 10:30 Brighton Le Sands CMAA Federal Council Meeting Friday* 28/11/2008 12:00 Brighton Le Sands CMAA Sponsors Appreciation Luncheon DECEMBER Tuesday 02/12/2008 09:00 St George Sailing Club St George / Cronulla Sutherland Zone Meeting Tuesday 02/12/2008 11:00 Caloundra RSL Club Sunshine Coast Zone Christmas Luncheon Wednesday 03/12/2008 09:30 Tamworth Club North West State Zone Meeting Wednesday 03/12/2008 09:30 Norths Leagues Club Manly Northern Suburbs Zone Christmas Meeting Wednesday 03/12/2008 09:30 North Haven Bowling Club Great Lakes Zone Meeting Friday 05/12/2008 15:00 Cruise Inner West Zone AGM Friday 05/12/2008 10:00 Doyalson Wyee RSL Club Central Coast Zone Meeting Friday 05/12/2008 11:00 Collegians Balgownie Illawarra Shoalhaven Zone Meeting Tuesday 09/12/2008 18:00 Burleigh Bears Gold Coast Zone Meeting TWednesday 10/12/2008 09:30 Yamba Bowling Club Far North Coast Zone Meeting Thursday 11/12/2008 12:00 Club Marconi Nepean Zone Christmas Luncheon Thursday 11/12/2008 09:30 Narooma Sports & Services Club Far South Coast Zone Meeting Thursday 18/12/2008 09:30 Auburn CMAA Executive Meeting Warren takes his bows among closest friends Warren Hadley doesn’t like to create a There were presentations and enough CCA’s Northmead offices a few days a fuss, so it was no surprise when he laughs and stories to keep Warren and week for some time, yet. marked his retirement with a small, his wife, Maureen, entertained for many “I have enjoyed my 29 years with Coke private farewell. hours. and, although I’m not finished just yet, After 29 years working with Coca-Cola A highlight for Warren was an feel that I am blessed to have had the – now Coca-Cola Amatil – the greatly international call – and musical tribute - support of Maureen and my family respected sales executive has decided from long-time friend Terry Condon, the along with the many good people that I it’s time to, at least, slow down. CMAA’s Executive Officer. have worked with during that time,” CCA’s Clubs and Hotels Team Manager But Warren’s wealth of knowledge and Warren told the gathering. Darren Pressley hosted a party of experience has not been lost to CCA, Warren’s family, friends and industry Darren, or the hospitality industry colleagues at The Epping Club in early because – after his 20th holiday in Bali September. with Maureen – Warren returns to

Darren Pressley pays tribute to Warren Hadley during his retirement gathering at The Epping Club. Warren Hadley with his retirement “trophy”.

October 2008 www.cmaa.asn.au Club Management 55 56 Club Management www.cmaa.asn.au October 2008 Market Forces Foster’s profit fall BREWING and wine major Foster's Group has posted a massive 88% Murphy’s man to fall in annual profit, with the company taking a $603 million “hit” to the value revamp Coles liquor of its global wine business while THE defection of one of Woolworths' offering investors little assurance that most senior liquor executives to its rival, things will improve this year. Coles, is tipped to trigger a price war as The Australian newspaper’s he brings tried-and-tested discount Business section reported net profit drinks strategies to the ailing retailer. for the 12 months ended June 30 Business Day on smh.com.au reported was $111.7 million after tax - down that at Coles, now owned by from $966.2 million a year earlier. Wesfarmers, he will oversee more than Excluding $602.9 million in one-off 10 times as many stores than at Woolies. charges relating to write-downs on David Crawford Industry watchers were surprised by the U.S. and Australian wine assets, net announcement that Tony Leon, the profit was down only 0.4%. Acting CEO Ian Johnston, called up former General Manager of Woolworths' from the board in July until a liquor chain Dan Murphy's, would Chairman David Crawford made no attempt to defend the company's permanent boss can be found, said become Coles liquor boss. Mr Leon only the company had failed to integrate announced his departure from performance, which claimed Chief Executive Trevor O'Hoy’s scalp in the Southcorp and Beringer wine Woolworths three months ago and he acquisitions into its brewing business. had not hinted at a move to its rival. It’s June when the wine write-downs believed he accepted the offer because were foreshadowed. "These results "Despite the things that we've done he is ambitious and "loves a challenge", do not meet our own expectations," to shoot ourselves in the foot, we're not because he was unhappy at Mr Crawford said. still holding our share, we've still got fantastic brands, we've got wines Woolworths. The job of revamping the The strength of the Australian dollar, that win medals ... we have Coles liquor business, which includes which rose 13% against to translate that into sales," the Liquorland, 1st Choice and Vintage the U.S. dollar over the he said. Cellars outlets, is a daunting task. It is course of the financial believed that Mr Leon, 50, aims to year, cut $70 million from Mr Crawford, who is replicate the strategies he used to build the wine division's leading a review of the wine the Dan Murphy's chain of low-priced, earnings. "Currency has division, said all options buy-by-the-case stores with his business been a factor in the deterioration of were being considered, including a partner, the late Dan Murphy. One our wine performance, both from a structural separation or sale of the industry figure said Coles was planning financial perspective and from the wine business, as well as the to take Woolworths on by opening more impact a strengthening currency has possibility of acquiring more wine large-format liquor stores under its had on the competitiveness of assets. 1st Choice brand. "There is going to be Australian products in the main He said a number of investors and a huge price war, no doubt," he said. export markets," Mr Crawford said. analysts had asked the company to When Mr Murphy and Mr Leon sold their "But we are where we are, and in consider acquisitions at the time the five stores to Woolworths a decade ago, dealing with all of the issues we can wine review was announced, on the Dan Murphy's annual turnover was see that we might have done better." grounds that asset prices were $100 million. Mr Leon stayed with currently very low. Woolworths, building the brand to 89 Beer, cider and spirits earnings in the stores across the country, with plans for core Australia and Asia-Pacific region Constellation Brands, owner of the 155 within the next three years. His new were up 8%, despite price increases Hardy's and Banrock Station labels, job at Coles will expand his responsibility and a sharp fall in sales of pre-mixed announced plans to dispose of more to 767 stores. spirits following a 69% rise in excise than $200 million of winery and on “alcopops”. vineyard assets in Australia.

approved gaming venues. The Victorian gaming industry Victoria opens Keno licence applications reforms include offering Keno as a single, stand-alone 10- The Victoria Government has started a key stage in year licence through a competitive licensing process with the restructuring the Victorian gaming industry. The Government, potential to extend Keno to hotels, clubs (with full club and in mid-September, invited Registrations of Interest (ROI) for a restricted club liquor licences) and wagering outlets that post-2010 Keno Licence. Applicants will be short-listed and express an interest. invited to apply for the licence. Gaming Minister Tony The Gambling Licences Review (GLR) is focusing on the Robinson said this was an important stage in Victoria’s wagering licence ROI - released later this year - and gaming gaming industry reforms, announced in April. machines arrangements legislation to be tabled in “We have established Keno as a stand-alone licence and Parliament. Mr Robinson said the probity and integrity of the opening it up to competition for the first time, which will allow GLR process is paramount, with the Review subject to two it to be fully developed as an alternative entertainment option levels of monitoring. Potential applicants planning to register for Victorians,” Mr Robinson said. Keno is offered in their interest should go to the Victorian Government Tenders approximately 300 clubs and hotels in Victoria that are website - www.tenders.vic.gov.au

October 2008 www.cmaa.asn.au Club Management 57 Clubs In Our Communities Tuesday, August 12, 2008 might have been a normal day for most people, but to Wenty Leagues Club members, this date marks one of the club’s most significant milestones. It was 50 years to the day that marked the club’s incorporation. Like many clubs of its kind, Wenty Leagues had humble beginnings and relied on volunteer working parties, traditional chook raffles and sponsorship from local businesses to establish and maintain revenue. From 46 members in September, 1958, the club has grown to boast more than 28,000 members a half-century down the track. Although it’s been 50 years since the Wenty Leagues clubhouse got the go-ahead, it’s been much longer since the concept had its origins. Between 1951 and 1952, club members first became interested, then keen, to build a place where they could socialise in a relaxed environment. At a time when few registered clubs existed – but many were being “born” - the idea of an exclusive clubhouse did Wenty celebrates 50 years not prove popular within the community and, subsequently, lapsed through lack of success and memories of committee support. In 1957, when players were being countless fund-raising events over the from its start as a rugby league club signed away by neighbouring clubs coming months, Wenty Leagues Club and the changes over the last 50 years with better payments and benefits, the raised enough money to purchase the have been unbelievable. need to provide financial support for a block of land on Smith Street. “On behalf of the Board of Directors, I Wenty Leagues clubhouse became Wenty Leagues President Trevor am confident our club is now an obvious. Oldfield, AM, said that to be the club’s integral part of the community and in a Sales from lifetime memberships President when celebrating such a strong position to continue to provide resulted in a bank account being major milestone was a proud moment. club facilities and community services opened and further funds from “Over the last 50 years, Wenty Leagues that are relevant to all generations,” barbecues, raffles and other fund- has achieved an enormous amount for Wenty Leagues Club’s next milestone raising efforts allowed Wenty Leagues its members and the whole local will be early in 2012 when it celebrates Club to register as a Limited Liability community … it’s an honour to have 50 years since former Australian Prime Company, on August 12, 1958. been part of it,” Trevor said. Minister Gough Whitlam opened the Through sheer determination and “Wenty Leagues has diversified greatly clubhouse in 1962.

58 Club Management www.cmaa.asn.au October 2008 Clubs In Our Communities Marconi Museum opening marks 50th anniversary Club Marconi marked its 50th official launch of Club Marconi’s Anniversary with a Gala Ball and official commemorative 50th Anniversary opening of the Marconi Museum. book, which is a historical recap of the Club Marconi celebrated on Saturday, club’s emergence and growth. August 2, in the club’s auditorium with The book included images and a Gala Dinner shared over live interviews with people involved in Club entertainment. Marconi’s growth and advancement. Hostess Maria Venuti added to the The book is on sale at club reception night’s celebrations, chatting with many with the soft-cover version available for members of the crowd and creating an $34.95 and a limited-edition hard-cover extravagant buzz in the room. version for $79.95. Many V.I.P. guests participated in A “gold collector’s version” of the festivities and celebration across the commemorative book was auctioned at evening, including Club Marconi the end of the night and fetched Foundation Members, Honorary Life $5,500. Members, current and past Board During the star-studded evening, the members, Fairfield City Councillors club’s Marconi Museum was officially Campolongo unveiled the nostalgic along with local and state politicians. opened in the Elettra Lounge. walk down memory lane and the club’s rich and diverse history was brought to The evening was capped off with the Club Marconi President Tony life with a myriad of memorabilia on display. The 50th Anniversary celebrations continued throughout the week with members and seniors functions marking the milestone. The events were a tribute to the people who have, from its beginnings, supported and assisted Club Marconi’s foundation, achievements and development. “It was a night to be remembered by all, where many old friends came together to celebrate countless great historical moments,” President Tony Campolongo said if the historical evening.

October 2008 www.cmaa.asn.au Club Management 59 Industry Issues AGE gaming event generates strong sales leads The annual Australasian Gaming Expo 16 to 18 - is the 20th anniversary of welcomed just under 10,000 visitors at Australasia’s premier trade show for the the three day exhibition and gaming industry. conference, staged at Darling Harbour GTA, which organises and hosts the last month. event, promises a spectacular gaming Gaming Technologies Association (GTA) show next year. – formerly Australian Gaming Machine “The gaming industry is global, with the Manufacturers Association (AGMMA) – Asia-Pacific region leading the charge Chief Executive Officer Ross Ferrar said for future growth while providing the that initial feedback from the Expo was experience and knowledge gained from “extremely positive”. decades of successful operations,” “Exhibitors were encouraged by the Ross said. attendance of quality buyers during the opportunities to catch up with their The 2008 AGE showcased more than show,” Ross added. industry peers and colleagues.” 200 exhibitors over three halls at the While attendance figures were down Ross said his tours of the Expo Sydney Convention and Exhibition slightly on the 2007 event, Ross said reflected that suppliers at the 2008 Centre, along with the AGE Gaming he was not surprised, given the current event are generally upbeat about the Conference. global and local economic downturn. future of the gaming and hospitality GTA hosts and operates the annual “We are pleased that exhibitors market and confident that the Asia Australasian Gaming Expo (AGE) and received strong sales leads from this Pacific region is at the forefront of the New Zealand Gaming Expo. year’s event,” he said. “Expo visitors technology. For more information about the AGE, enjoyed the conference and networking The 2009 AGE - scheduled for August go to www.austgamingexpo.com Clubs property rental spike Fraternity Club sparks approach to NSW Govt returns to receiver ClubsNSW has out $40,800, up from The Fraternity Club, near Wollongong, is asked the NSW $18,480. again in the hands of a receiver. Government to ClubsNSW argues Robert Brennan, the club’s administrator intervene in tense that not-for-profit when it went into $9 million worth of debt in rent negotiations clubs should be 2005, has been appointed receiver and between some of charged less than manager of the club by Banksia Financial its members and commercial Group, which loaned the club more than $5 the NSW Lands enterprises, given million. Department. that they provide The Illawarra Mercury newspaper reported In line with former valuable community Mr Brennan said he would go over the Treasurer Michael facilities like bowling club's financial details. "The club will Costa's edict that Michael Costa greens and golf continue to trade while we do an private enterprise courses. on crown land must pay market assessment of its finances and future," he Former Lands Minister Tony Kelly rent, the department wants to said. said he was bemused by the dramatically increase the rent The Fraternity Club’s Chief Executive Albert situation. He says ClubsNSW received from the 350 clubs which Palamera said the club would close its agreed to the rent policy last year. fall into this category, according to doors for good unless members endorsed a ClubsNSW. "While 23 larger clubs will lose $9 million offer to buy and redevelop the (rent) rebates, it is important to Sydney’s Sun-Herald newspaper land. The club's so-called saviour was 75- note that more than 60 smaller reported that, in the case of the year-old developer Frank Capocchano, who clubs will receive rebates for the Yamba Golf and Country Club, had offered to develop land next to the club first time,” Mr Kelly’s representative rent would increase into retirement villas or student said. “The NSW from $7,000 a year Tony Kelly accommodation. He would buy the club's Government believes to $75,000. land, then lease it back. smaller clubs with Club members have received a letter with At nearby Ballina, little, or no, gambling details of the $9 million offer and informing the bowling club is revenue should facing an increase receive more them of a General Meeting on September 9 of $59,000 - from assistance than clubs to vote on the deal. $11,000 to who generate more The offer was endorsed by the majority of $70,000. than $1 million in the club's board, but needed to be rubber- Munmorah United poker machine stamped by members to go ahead. Bowling Club's revenue alone each Mr Brennan declined to comment on where looking at forking year." the proposal stood now.

60 Club Management www.cmaa.asn.au October 2008