WELCOME
Welcome to Navy Gateway Inns & Suites Thank you for Choosing NGIS, we’re so glad to have you as our guest!
Our MISSION Provide quality, affordable lodging and hospitality services, which contribute to mission accomplishment and quality of life for a mobile Defense community.
Our VISION Navy Gateway Inns & Suites is YOUR preferred lodging choice.
Our BRAND PROMISE Creating comfortable guest services for those we serve: Today and Tomorrow.
GUEST SATISFACTION Please take a moment and complete a guest comment card located at the front desk, or the electronic survey sent after check out. Your feedback is appreciated —Thank You
LOCAL BASE INFORMATION
NAVAL AIR STATION JACKSONVILLE, FL Naval Air Station Jacksonville’s (NAS JAX) mission is to, “Enable Naval Aviation readiness by supporting the Fleet, Fighter and Family.” The station supports 110+ tenant commands, including Commander, Navy Region Southeast, Fleet Readiness Center Southeast, Patrol and Reconnaissance Wing Eleven, Naval Hospital Jacksonville, Fleet Logistics Center Jacksonville and Naval Facilities Engineering Systems Command Southeast. More than 21,000 military, civilian, and contract personnel work at NAS JAX. Welcome to Navy Gateway Inns & Suites, NAS Jacksonville. It is our pleasure to welcome you as our guest and we wish you a pleasant stay.
Our staff is committed to providing the highest level of customer service and we pledge to do our personal best to make your stay an enjoyable one.
Front Desk Associates are available 24 hours a day, 7 days a week at (904) 542- 3138/3139 (dial 0 on your room phone) to provide additional help or information during your stay.
The Guest Services Directory is provided to familiarize you with the services and amenities we offer at NGIS. If you have any concerns, comments, or suggestions feel free to contact the front desk.
We look forward to seeing you again!
Sincerely John Houdek, General Manager General Manager Branch Medical/Dental Center Housing Office 90 4-542-7300 904-542-2996
Chapel Legal 904-542-3051 904-542-2565
Child Development Center Navy Exchange 904-542-5529 904-777-7200
Commissary Post Office 904-542-5311 904-542-2338
Fleet & Family Service Center Air Terminal 904-542-5745 904-542-8165
Flight Line Café (Galley) Quarterdeck 904-542-4245 904-542-2338 GUEST SERVICES
NAVY GATEWAY INNS & SUITES We are committed to providing our guests with comfortable and safe lodging accommodations. We offer the following information for your awareness and convenience to ensure your stay is enjoyable, and that we meet your expectations!
Check-In. Guests may check in at any time if a room is available. Check-in time is 3:00 p.m. Check Out. 11:00 a.m. Early check-in and late checkout may be granted whenever possible.
Community Activities and MWR Dining. For more information, please visit the MWR website at https://www.navymwr.org/links or scan this QR code:
Forget Something? Complimentary items may be picked up at the front desk: razors, shaving cream, toothbrush, and toothpaste. Heating and Air-Conditioning System. Some thermostat settings are centrally operated by the Public Works Department with indoor temperatures between 66 and 78 degrees. Individual room thermostats should be set no higher than 78 degrees per DoD and Navy regulations. Housekeeping Services. Housekeeping services are provided 7 days a week. Linens are changed upon request or every 7th day. Amenities and bed/bath linens are available upon request.
Maintenance. Please let us know if your guest room requires maintenance service. Our Front Desk will provide assistance. Dial 0 from your guest room phone.
Payment Options. American Express, Discover, MasterCard, Visa, check/debit card, and traveler's checks. Personal checks are not accepted. NGIS no longer accepts cash. A form of payment is required at check-in. All guests must provide a valid credit card and government identification card at check-in.
Personal Mail. NGIS cannot receive personal mail. Please contact the Post Office or your local command if you have mail needs. STAY CONNECTED WIFI Instructions Internet Access. Complimentary wireless internet is provided in all guest rooms. For connection instructions, please refer to the Wi-Fi section in this directory. 1. Turn on your wireless-enabled laptop, tablet, smart-phone, or other device. 2. Choose “gowifi” from the list of available wireless networks. 3. Launch your web browser, and you will automatically be directed to the Wi-Fi homepage. 4. Select the plan that works for you. 5. Read the terms and conditions and accept to activate your internet connection. For additional support, please contact the Technical Support number below. For unresolved internet connectivity issues (open tickets), please provide your Trouble Ticket Number to the Front Desk upon checkout. ACCEPTABLE USE POLICY By using Navy Gateway Inns & Suites Internet Access, you agree to our Acceptable Use Policy. This means you will act legally, responsibly, and be considerate of others. We reserve the right, but do not bear the responsibility, to prohibit any conduct; communication; or content which, in our sole discretion, is determined likely to be unlawful or harmful to others. Please contact Viasat’s free 24/7 technical support team. Phone: 866-353-1607 Email: Support @gowifi.com
Telephone & Voicemail Instructions Local calls: No Charge Toll Free: No Charge Continental US: No charge Overseas/International Rates: Available at the front desk NOTE: All calls will be added to the guest’s bill before checkout Dialing To dial the Front Desk: Press 0 Local Calls: 9+1+ Area Code + Number Long Distance Calls: 9+1+ Area Code + Number Toll Free: 9+1+8 + Number International: 9+ 011+ Country Code + Number Emergency: 911 Room-to-Room Dialing: Call the Front Desk to transfer To call Room to Room: Dial the five-digit extension Voice Mail: Dial 8000 and follow prompts Wakeup Call: Dial 8000, option 8 and follow prompts. Time must be entered in a 24-hour format Snooze option for five minutes press 1 or 10 minutes by pressing 2
Please contact Viasat’s free 24/7 technical support team. Phone: 866-353-1607 Email: Support @gowifi.com
DISASTER PROCEDURES
Evacuation Planning: Advance planning is imperative to ensure the safety of our guests. When disaster conditions exist, an evacuation order may be called during Condition of Readiness (COR) 3. The goal is evacuate early to locate safe lodging accommodations outside the affected area. NGIS guests will be directed to vacate to a designated building. If you must prepare to evacuate, you should do the following: - Secure your room. - Disconnect electrical appliances. - If you have to leave your room - Do not walk through moving water. Hurricane: A tropical storm, which has intensified to 75 mph and has high tides, strong winds, and heavy rainfall. There are 5 categories of hurricane intensity. Evacuation Routes: Evacuation route is located on the back of your door Earthquake: If you are indoors when shaking starts: - “DROP, COVER AND HOLD ON.” If you are not near a strong table or desk, drop to thefloor against an interior wall and cover your head and neck with your arms. - Avoid windows, hanging objects, mirrors, tall furniture, large appliances and cabinets filled with heavy objects. - Do not try to run out of the structure during strong shaking. If you are in bed, stay there and cover your head with a pillow. - Do not use elevators. If you use a wheelchair, lock the wheels and cover your head. Tornadoes: Go to the lowest building level. If there is no basement, go to the center of a small interior room on the lowest level (closet, interior hallway) away from corners, windows, doors, and outside walls. Put as many walls as possible between you and the outside. Get under a sturdy table and use your arms to protect your head and neck. Watch out for flying debris. Flying debris from tornadoes causes most fatalities and injuries. Check for injuries. Do not attempt to move seriously injured people unless they are in immediate danger of further injury. Get medical assistance immediately. If someone has stopped breathing, begin CPR if you are trained to do so. Stop a bleeding injury by applying direct pressure to the wound. Have any puncture wound evaluated by a physician. If you are trapped, try to attract attention to your location. Flash Flooding: Flash floods can occur within a few minutes or hours of excessive rainfall, a dam, or levee failure. Listen to the radio or television for information. Be aware that flash flooding can occur. If there is any possibility of a flash flood, move immediately to higher ground. Do not wait for instructions to move. Be aware of stream, drainage channels, canyons and other areas known to flood suddenly. Flash floods can occur in these areas with or without typical warnings such as rain clouds or heavy rain.
TELEVISION CHANNEL LINEUP
Building 844 Channels Channel Title Channel Title 2 EPG 35 FSN-F 3 WJXT-JAX 36 NBC-SN 4 WJXX-ABC 37 ESPN NEWS 5 WJAX-CBS 38 ESPN U 6 WJCT-PBS 39 ESPN 7 WCWJ-CW 40 ESPN 2 8 WAWS-FOX 41 GOLF CHANNEL 9 WTLV-NBC 42 FOX NEWS 10 WPXC-ION 43 CNN 14 AMC 44 HEADLINE NEWS 15 ANIMAL PLANET 45 MSNBC 16 BET 46 CNBC 17 BLOOMBERG TV 47 WEATHER CHANNEL 18 BRAVO 48 USA NETWORK 19 CARTOON 49 TNT 20 CMT 50 TBS 21 COMEDY CHANNEL 51 A&E 22 C-SPAN 52 HGTV 23 E! 53 FOOD NETWORK 24 WE TV 54 LIFETIME 25 HISTORY 55 MTV 26 NATIONAL 56 TLC GEOGRAPHIC 27 UNIVISION 57 DISNEY 28 SPIKE TV 58 NICKELODEON 29 SYFY 59 ABC FAMILY 30 TRU TV 60 DISCOVERY 31 VH-1 61 TRAVEL 32 NFL NETWORK 62 FX 33 HBO 63 SEC NETWORK 34 SUN SPORTS
THIS LISTING IS NOT ALL INCLUSIVE, USE THE GUIDE FOR MORE CHANNELS TELEVISION CHANNEL LINEUP
Building 845 Channels Channel Title Channel Title 2 HBO 45 AMC 3 WJXT-JAX 46 TNT 5 WJXX-ABC 47 SYFY 6 WJAX-CBS 48 ESPN 8 WJCT-PBS 49 ESPN 2 9 WCWJ-CW 50 SUN SPORTS 10 WAWS-FOX 51 FSN 11 WTLV-NBC 52 GOLF CHANNEL 12 WPXC-ION 55 MTV-2 13 WJEB-TBN 56 VH-1 15 BRAVO 57 BET 16 THE WEATHER 58 MTV CHANNEL 17 TBS 59 A&E 18 LIFETIME 60 COMEDY 21 HGTV 81 CARTOON 22 DISNEY 103 BLOOMBERG TV 23 FX 109 NATIONAL GEOGRAPHIC 24 NBC SPORTS 114 BBC AMERICA 27 CSPAN-1 117 WE TV 28 WGN 119 LIFETIME MOVIE 31 USA 123 OXYGEN 33 FOX NEWS 136 OWN 34 E! TV 137 HALLMARK 35 CNN 172 UP 36 HLN 179 GSN 37 CNBC 192 HISTORY 38 DISCOVERY 200 WTLV-TC 41 ANIMAL PLANET 201 FCN WEATHER 42 NICKELODEON 208 QUEST 44 TV LAND 256 HALLMARK MOVIE
THIS LISTING IS NOT ALL INCLUSIVE, USE THE GUIDE FOR MORE CHANNELS ROOM EQUIPMENT INSTRUCTIONS
POWER Turns TV on from standby or off to standby.
CHANNEL UP/DOWN changes the channel.
MUTE switches the sound on or off.
VOLUME UP/DOWN controls the volume.
CC selects a closed caption.
PREV Tunes to the last channel viewed.
NUMBER BUTTON 0 to 9 digit keys: To select a TV channel. For a two-digit number, enter the channel number.
SLEEP enables the remote to turn off the TV after a period of 1 to 99 minutes.
1. Press and hold Power and Mute buttons at the same time until the red indicator remains on then release. 2. Press and release the Sleep button. 3. Input the time required 01 – 99 minutes. The red indicator light will blink off. 4. Leave the remote pointing towards the TV with an unobstructed path.
BUILDING 844 HVAC INSTRUCTIONS
STEP 1: TURN DIAL TO SELECT SPEED STEP 2: SELECT FAN SPEED TO TURN ON OR OFF STEP 3: ROLL THERMOSTAT DIAL TO DESIRED TEMPERATURE
OPTIMAL TEMPERATURE FOR SUMMER IS 75 DEGREES
OPTIMAL TEMPERATURE FOR WINTER IS 66 DEGREES
ROOM EQUIPMENT INSTRUCTIONS
POWER Turns TV on from standby or off to standby.
INFO Displays the current channel number and station call letters.
NUMBER BUTTON 0 to 9 digit keys: To select a TV channel. For a two-digit number, enter the channel number.
ENTER Tunes directly to a channel.
LAST Tunes to the last channel viewed.
VOLUME UP/DOWN controls the volume.
CHANNEL UP/DOWN changes the channel.
MUTE switches the sound on or off.
LANG Switches between languages and audio options for each channel.
BUILDING 845 HVAC INSTRUCTIONS
STEP 1: PRESS OFF TO TOGGLE POWER STEP 2: SELECT HEAT OR COLD STEP 3: USE ARROWS TO SELECT TEMPERATURE STEP 4: ADJUST FAN SPEED
USE “CONSTANT FAN” FOR OPTIMAL AIR CIRCULATION
DINING OPTIONS FOR ON AND OFF BASE
Dewey’s (CPO Lounge) Mulligans Restaurant & Bar Bldg. 608, Enterprise Avenue Bldg. 809, Mustin Road 904-542-3521 904-542-2936
Freedom Lanes Snack Bar Subway Bldg. 609, Gillis Street Bldg. 931, Birmingham Avenue 904-542-3493 904-772-8229 McDonalds Bldg. 910, Saratoga Avenue 904-777-0127
Millers Ale House Carabba’s Italian Grill Red Lobster 1756 Wells Road 8406 Blanding Blvd. 32 Blanding Blvd. 904-278-4600 904-777-2225 904-272-6357 Chili’s Olive Garden Trent’s Seafood 1664 Wells Road 6050 Youngerman Circle 4553 120th Street 904-264-6907 904-777-9827 904-908-4202 Cracker Barrel Chipolte Mexican Grill Irie Diner 4272 Eldridge Loop 8635 Blanding Blvd. 1177 Park Avenue Suite 9 904-264-2292 904-772-1322 904-375-9467 Longhorn Steakhouse Dicks Wings Tuptim Thai Sushi 6015 Argyle Forrest Blvd. 6055 Yougerman Circle 5907 Roosevelt Blvd. #700 904-777-4377 904-778-1101 904-503-0168 Metro Diner Domino’s Pizza China Buffet 4495 Roosevelt Blvd. 6003 Roosevelt Blvd. 6001 Argyle Forest Blvd. 904-999-4600 904-778-4295 904-779-9898 Outback Steakhouse Papa John’s Pizza Kyodai Sushi Rock Japan 1775 Wells Road 38C Blanding Blvd. 210 Orange Park Northway 904-269-9091 904-276-7272 904-215-8228 Mission BBQ Clarks Fish Camp The Brick Restaurant 8440 Blanding Blvd. 12903 Hood Landing Road 3585 St. Johns Avenue 904-712-0252 904-268-3474 904-387-0606 4 Rivers Smokehouse OP Fish House & Bar Hawkers Asian Street Food 220 Park Avenue 636 Kingsley Avenue 1001 Park Street 844-478-8377 904-579-3931 904-508-0342
OTHER INFORMATION AND SPECIAL NOTICES
Banking Services: A VyStar Credit Union is located in Building 39, at the corner of Langley Street and Saratoga Avenue. A Navy Federal Credit Union is located across from NAS Jacksonville – Yorktown gate, 7231 Golden Wings Road Business Services: Business services are available in Building 845. These services include NMCI computer with CAC access, stand-alone computer for those without CAC access, commercial and DSN phone, fax, copier and printer Dish Packs: Please contact the front desk if you require a dish pack for your stay. The kit includes a complete setting for four people. Upon check-out please ensure all dishes have been washed and replaced inside the tub and returned to the front desk Ice Machines: Available for use by registered guests only. Please be considerate, do not use all the ice to fill a cooler(s). Ice machines are located in the following areas: o Building 844, floors 2, 3, 4, and 5 o Building 845, floors 1 and 2 Laundry Facilities: Complimentary guest washers and dryers are available for cleaning of personal clothing. A valid guest room key is required to access laundry facilities. Guest washers and dryers are located in the following areas: o Building 844, all floors just south of the elevator o Building 845, center interior hallway of floors 2 and 3 Parking: Designated parking areas are located near or around the facility. Please do not park on the grass, in restricted areas, or block driveways, entryways or exits Religious Accommodations: The Navy makes every reasonable effort to accommodate the religious practices of our members, and places a high value on religious freedoms for all. Religious materials are available at the Installation Chaplain's Office Smoking: Designated smoking areas are located under the umbrellas on the west side of Buildings 844 and 845 and the deck behind Building 844 Transportation: We will be happy to arrange for taxi service or make a recommendation concerning your transportation needs Vending Machines: These are located in the lobby area of Building 845, as well as on floors 2, 3, 4, and 5 of Building 844. Hot/cold vending is located in the lobby area of Building 845 and on the third floor of Building 844.