Hall of Fame – 2015 All Nominees (alpha order), Answers to all supporting documentation questions

Table of Contents

Hall of Fame At A Glance…………………………………..……….………………………………………………………………………………………………………………………………………….2

Question 1: Detail your professional achievements………………………………………………………………………………………………………………………………………………6

Question 2: How have these achievements advanced the principles of franchising as a viable business strategy, and its positive visibility?....13

Question 3: List the leadership and/or committee/task force positions you have held at IFA……………………………………………………………………………18

Question 4: List other awards and honors bestowed upon you by the franchising community………………………………………………………………………….21

Question 5: Detail your history of community involvement………………………………………………………………………………………………………………………………..25

Question 6: Demonstrate how this has transcended commercial benefit and heightened the positive awareness of franchising…………………….34

Question 7: Provide details on any pertinent legal actions that concern franchise systems with which you have been affiliated………...... 39

Question 8: Include any other information that you believe may be helpful to IFA in its consideration of you as an honoree………………………….42

Question 9: Are there legal, financial or other issues or situations that your selection as the recipient of an IFA award might raise which have the potential to attract negative publicity or attention for the association and/or the franchising industry? ……………………….46

2015 Hall of Fame Award Documentation

Nominee Name Peter Cancro Jerry L. Clum, Jr. Tariq Farid Russ Frith

Title Founder & CEO CEO Co-Founder & CEO Former CEO

Top Ten Percent (TTP Company Name Jersey Mike’s Subs Edible Arrangements Lawn Doctor Franchising, Inc.)

Founder Yes Yes Yes No (Yes/No)

Industry Food: Restaurants Advertising/Direct Mail Food: Specialty Lawn, Garden and Agriculture

Units (number of 700 6 1100 460 units per brand) Years in Franchising 28 1 14 48 (company)

 Facilitator at the 13th Annual  Facilitator multiple leadership IFA Leadership Women’s Franchise Committee None and speaking sessions at IFA Chairman of IFA Positions: Leadership Conference during conferences the 2012 IFA Convention

 Past Marketing and Public IFA Committees No Relations Committee No Board Member of IFA  Past Franchise Forum

CFE (Yes/No) No No Yes Treasurer of IFA for 12 years

Jersey Mike’s is involved IFA Educational No N/A Chairman of the Finance through Professional Athlete Foundation Audit & Budget Franchising Initiative

Nominated By: Supplier-PR firm Supplier Supplier-PR firm Chairman of the Awards Committee

2015 Hall of Fame Award Documentation

Nominee Name John Galardi Cynthia Gartman John T. Hewitt Michael & Marian Ilitch

Title Founder President CEO Director, Chairman & CEO

Company Name Galardi Group Inc. IKOR, USA Liberty Tax Service Little Caesars

Founder Yes No Yes Yes (Yes/No)

Industry Food: Restaurants Health Aid Services Accounting/Tax Services Food: Pizza

Units (number of 57 24 4300 Over 3,673 units per brand) Years in Franchising 49 5 18 53 (company)

IFA Leadership N/A ICFE Board of Governors None None Positions:

IFA Committees None 2015 IFA Educational None None Foundation Board of Trustees

Co-Chair of the Women’s CFE (Yes/No) No Franchise Network, No No Philadelphia, PA

IFA Educational Vice-Chair; Chair of Fran- No N/A No Foundation Guard

Nominated By: Franchisor Minorities in Franchising Franchisor Franchisor Committee

2015 Hall of Fame Award Documentation

Nominee Name Jo Kirchner Gordon Logan Greg Longe Ron & Debra Lynch

President & Director of Title President & CEO CEO President Corporate Culture

Clean Brands - bizzie - 1800 Tilted Kilt Franchise Company Name Primrose Schools, Inc. Sport Clips, Inc. Dry Clean Operating LLC

Founder No Yes No No (Yes/No)

Industry Children’s Services Hair Salons & Services Dry Cleaning Food: Sports Pubs/Wings

Units (number of 300 1370 106 174 units per brand) Years in Franchising 27 20 15 9 (company)

 2015 Board of Directors  2015 Educational Foundation  Managed countless panel

IFA Leadership Board of Trustees discussions, seminars and None  IFA VetFran Committee; Vice workshops with the latest None Positions: Chair 2014-2015 project the new Northwood Degree.  Chair of VetFran Mentor Program 2013-present

 Educational Foundation Executive Committee IFA Committees None  IFA VetFran Committee None None  VetFran Mentor Program  IFA Board 2013-present CFE (Yes/No) No No Will Complete it August 2015 Yes IFA Educational N/A Yes - $100K pledge The Northwood Franchise N/A Foundation Management Degree.

Nominated By: Franchisor Corporate Supplier Franchisor Franchisor

2015 Hall of Fame Award Documentation

Nominee Name David McKinnon Greg Tanner

Chairman Title National Director & Co-Founder

Company Name Service Brands International Aaron’s, Inc.

Founder Yes No (Yes/No)

Home Furnishings: Retail, Industry Business Services Sales and Leasing

Units (number of 684 787 units per brand) Years in Franchising N/A 23 (company)

IFA Leadership  Board of Directors  Founder and Chairman of the None Positions: Technology Committee

 VetFran Committee  Franchise Firm Advisory Board  Membership Committee IFA Committees  Ambassador for new members  International Interest Group at numerous IFA conventions  Panel of the Pros for IFA Convention

CFE (Yes/No) No No

IFA Educational Contributor No Foundation

Nominated By: Franchisor Franchisor

Affiliated Questionnaire Response No. 1 Nominee Company Detail your professional achievements

Peter Cancro is founder and CEO of Jersey Mike’s Subs. In 1972, Peter was a high school student in Point Pleasant. He began working at the local sandwich shop, Mike's Subs, at the age of 14. He loved the authentic submarine sandwiches. But even more, he loved working behind the counter, interacting with his customers. He took pride in knowing their names and what they ordered.

When Peter was a senior in high school, he overheard the owner of Mike's Subs discussing selling the business. At the age of 17 — before he was legally able to slice a sub — Peter decided to buy the shop. He Jersey Mike’s asked his football coach, who also happened to be a banker, to help him out and, that coach came through Peter Cancro Subs and backed his loan.

Today, Jersey Mike’s is a sub sandwich franchise with more than 750 stores open and under development nationwide. Started at the Jersey Shore in 1956, Jersey Mike's continued its steady growth in 2012 opening 92 new restaurants throughout the country, a 33 percent increase in new store growth over 2011. In March 2013, Jersey Mike’s was #3 on Technomic Inc.’s list of the Ten Fastest-Growing Chains with Sales Over $200 Million. Additionally, the company was named one of the Top 5 Growth Chains in the 2012 Nation’s Restaurant News Second 100 ranking, listed as #1 in growth in U.S. Systemwide Sales (sandwich segment). Jersey Mike’s wins best sub awards in virtually every market it enters.

I have 18 years of franchising experience spanning all facets of franchising from Franchisor Founder/CEO of two franchise systems, Master Franchisee of two states, Franchisee of a dozen franchises, Franchise Consultant to franchisors and as a Franchise Broker.

I am the founder and ex-CEO/President of Comfort Keepers. I founded this company in 1998 and started franchising it in 1999. In less than eight years, I grew the company to nearly 700 locations in 48 states and Top Ten Percent eight countries with annual revenues in excess of $300 million. I handled all candidate calls, every (TTP Jerry L. Clum, Jr. discovery day and a large portion of the initial training and on-going support. (Since I sold the system, it is Franchising, Inc.) now over 750 locations an $350 million annually.)

I've also been a multi-unit franchisee of six franchise brands with a total of twelve franchised locations as well as an equity owner of Master Franchisee of two states. I spent five years as a franchise broker and three years as a franchise consultant to franchisors. I just recently founded a new franchise, Top Ten Percent. In approximately six months we have opened 10 new territories with another 12 under development. I was also bestowed the honor of Ernst and Young's Entrepreneur of the Year 2004 and inducted into the Entrepreneur Hall of Fame.

Growing up as an immigrant to the U.S. from Pakistan, I watched as my father worked three jobs to support our family. By my mid-teens, I had been bitten by the entrepreneurial bug and while still in high school opened a flower shop. With my younger brother and family members helping out in the store as needed, my one flower shop bloomed into four.

In the process, I realized that the existing software didn’t meet my needs, and created a customized Edible program to organize delivery and other aspects of the business. The software worked so well that I began Tariq Farid Arrangements selling it throughout the floral industry and created a computer company. The company has since evolved into Netsolace, Inc., which now sells software to franchise companies.

My next entrepreneurial effort would change my world and the gift industry forever. It was an inventive take on my flower bouquets made of carefully sculpted fresh-fruit. With my younger brother as my business partner, I launched Edible Arrangements from an East Haven, Conn., storefront in 1999. Two years later we opened our first franchise location. Today the company has close to 1,200 franchise locations in 14 countries.

 Acme Markets Inc. with whom I was promoted several times to various management positions and

was the youngest person to achieve the role of store supervisor responsible for all store

operations.

 I was the US and Canadian Marketing Manager for Cottman Transmissions and was a major player

Former CEO, in helping grow Cottman to the largest Transmission Company in Canada. Russ Frith Lawn Doctor  The majority of my professional career was with Lawn Doctor Inc. starting as Director of Marketing

and advancing to President & CEO. During my tenure the company grew from about 20 units to

just under 500 units and became the largest lawn care franchisor in the US. I continue to serve of Lawn Doctor's Board of Directors.

Mr. John Galardi was a pioneer among his peers in the Southern California fast food era of the 1950s and 1960s. Along with Ray Kroc of McDonald’s, Glen Bell of Taco Bell and the Snyder’s of the popular In n’ Out Galardi Group John Galardi chain, John was instrumental in developing the first drive through restaurant as a result of constantly re- Inc. engineering his hot dog operation to better serve customers with greater efficiency and a tasty, hot product.

As President of IKOR USA, a patient advocacy and guardianship company:  Launched franchise program, expanding from a single eastern Pennsylvania location to a 20-unit network of single- and multi-unit operators in 10 states and the District of Columbia, with more pending.  Co-owned and operated first franchise unit in Texas; co-owning franchise unit in Pennsylvania  Co-created three new unit-level revenue streams.  Created national purchasing program to improve unit-level operating costs.

As President/Chief Operating Officer of Country Place Living, an assisted living residence chain:  Launched new brand in residential Alzheimer’s care; prepared launch of two additional brands.  Sold and opened 14 locations and closed a 100-unit development agreement in the first 24 months of franchising.  Increased unit revenue by 8.5% and EBITDA by 5.6% via creation of two ancillary revenue streams. Cynthia Gartman IKOR, USA  Introduced innovative national purchasing systems to improve profitability.

 Overhauled brand, including website, support materials, manuals, training systems and more.  Created strategic partnership with Department of Labor, first nationally focused assisted living company to participate in a federal apprenticeship program. Garnered corporate and franchisee grants over $60,000 in the first year.

As Senior Franchise Consultant with The iFranchise Group:  Served as consultant and advisor to new and growing franchise systems.  As Senior Director of Franchise Support Services for Accor North America:  Part of three-person management team that grew franchise system from 30 units to 350+ units.  Led merger with Red Roof Inns.  Created franchisee extranet to increase customer service; projected savings of $200,000 and extensive personnel time annually.  Founder of Two of the Major Three Tax Franchise Companies: Liberty Tax CEO and Founder John T. Hewitt is the only person who has founded two franchise tax companies that are the second and third largest tax preparation companies in the industry. He has ushered in over 3000 franchisees into the tax industry.  Co-Founder of Stop Hunger Now: Fourteen years ago, John Hewitt’s vision was to start a new and

better tax company. At the same time, he renewed his personal challenge to eliminate world hunger John Hewitt Liberty Tax in his lifetime. In 1998, Hewitt and Reverend Ray Buchanan founded Stop Hunger Now, a non-profit Service 501(c) (3) international relief organization headquartered in Raleigh, North Carolina. Stop Hunger Now’s ultimate goal is to end the scourge of hunger and malnutrition. Since its inception, Stop Hunger Now has provided over $70 million worth of direct aid and 34 million meals to 72 countries worldwide.  Founder of Run for Food: Hewitt started a new hunger relief organization, Run for Food in late 2010.  Hewitt was named Entrepreneur of the Year for Virginia by Ernst & Young for 2003, and Entrepreneur of the Year by the International Franchise Association. He’s a veteran of 42 tax seasons with those companies, and with H&R Block.  Accounting Today has named John Hewitt one of the Top 100 most influential persons in the tax John Hewitt Liberty Tax industry ten times. Accounting Today also recognized Hewitt on its Top 100 list while he was CEO of (cont.) Service Jackson Hewitt Tax Service.

Michael and Marian Ilitch, the founders of Little Caesars, dreamed big, took risks and grew one pizza shop in Garden City, Michigan into an international pizza chain. They invested their life savings toward opening a single Little Caesars pizza shop in 1959. To grow the chain, Mike and Marian franchised their stores. That decision, and the growth of Little Caesars as a global franchise has provided business opportunities for many individual franchisees to operate their own family businesses, while at the same time providing employment opportunities for many thousands of individuals both in stores and the corporate office.

The rapid growth of the company continues today. In fact, Little Caesars is the world’s fastest growing pizza chain in the U.S, the largest carryout-only pizza chain in the world, and an internationally known brand, with locations in all 50 states and 18 countries and territories worldwide.

Little Caesars success has been fueled by innovation, even from day one. When they opened their doors in 1959, people thought a carry out restaurant without tables and chairs would fail, but Mike and Marian’s Michael & Little Caesars innovative idea paid off. Since then, Little Caesars has a long history of industry first and innovation Marian Ilitch including pioneering a two-for-one pizza deal later known as Pizza!Pizza!® Mr. Ilitch developed a conveyor oven specially designed to bake pizza quickly and consistently to keep up with customer demand. He created unique products like Crazy Bread®, which became a standard accompaniment to pizza and was mimicked by other pizza chains. Little Caesars also broke the status quo in introducing the revolutionary $5 HOT-N-READY concept, making pizzas ready when customers walk in, with no need to call ahead or wait in line. More recently, Little Caesars was also the first national chain to introduce Detroit-style deep dish pizza (DEEP!DEEP! Dish), a pretzel crust pizza, and a bacon wrapped pizza to its menu nationwide.

The success of Little Caesars allowed Mike and Marian to own other successful businesses in the food, sports and entertainment industries, including the Detroit Red Wings, Detroit Tigers, Fox Theatre, Olympia Entertainment, Olympia Development, Blue Line Foodservice Distribution, Champion Foods, Ilitch Holdings, Inc., Little Caesars Pizza Kit Fundraising Program, and a variety of venues within these entities. As president and chief executive officer of Primrose Schools®, I oversee strategic direction for the company and manage the company’s vision to deliver the best and most trusted education and care for children and families across the country. I am also responsible for guiding new business development and brand strategy while ensuring quality, sustainable growth and profitability in the more than 280 Primrose schools across the country.

I first began my career with Primrose Schools more than two decades ago as vice president and was later promoted to senior vice president before becoming president and CEO in 1999. Under my leadership as president and CEO, I have worked to grow the brand from four schools in metro Atlanta to more than 280 schools coast-to-coast, serving more than 60,000 children nationwide.

Jo Kirchner Primrose Professionally, I currently serve as a member of the Primrose Schools Education Advisory Board and Schools, Inc. oversee the Primrose Schools Board of Directors. I have helped pioneer the Primrose Schools Balanced Learning® curriculum, which is consistently delivered in all Primrose schools nationwide and designed to provide high-quality, educational experiences to support children’s social-emotional, cognitive, creative and physical development.

I also established the Primrose Promise, a corporate social responsibility program designed to bring the proven techniques of the Primrose School Balanced Learning® curriculum to at-risk children and in 2005, founded the Primrose Children’s Foundation which provides financial support to not-for-profit organizations benefitting young children.

 IFA VetFran Committee; Vice Chair 2014-2015  Chair of VetFran Mentor Program 2013-present  IFA Board 2013-present Gordon Logan Sport Clips, Inc.  Past President of International Salon/Spa Business Network (ISBN) (trade ass. representing ~20,000

chain and franchised salons and spas in the US and Canada): 2 terms 2009-2012

 Board of Directors, VFW Foundation (Sport Clips has funded over $2M to VFW programs for active duty and Veterans) I have spent the 3 decades in franchising. I have worked for Ziebart for 11 Years, rising from an entry level position to the executive committee, responsible for World Wide Development and two of the first automotive co-brand developments in existence. I’ve held the position of CEO at Molly Maid and Mr. Clean Brands - Handyman simultaneously. The latter of which I started from the first franchisee. I’ve co-founded my own Greg Longe bizzie - 1800 Dry companies under my “AFS” umbrella and purchased and developed AutoQual and Drive N Style which I Clean developed into national brands and then sold to Driven Brands and Ken Walker. I co-founded Dryer Vent Wizard, starting with the first franchisee and sold it to my partners in December after serving as the only

CEO for 8 years. I also purchased Zoup of North America, HandyPro International and more than doubled

their size before selling them back to their founders. I purchased Rooster’s Mens Grooming Centers and

tripled their size before selling it to Regis in 2010. I stayed on as president until December of 2012. I currently hold the position of COO at The Huntington Company, a multi-concept franchisor including the following franchises; 1-800-DryClean, bizziebox, Pressed4Time and Martinizing, in an effort to change the Clean Brands - dry cleaning industry. I developed the first ever Franchise Management degree at Northwood University Greg Longe bizzie - 1800 Dry from conception, to IFA introduction, accreditation and announcement at this year’s convention. Through (cont.) Clean the years my greatest professional accomplishments have been my involvement in the development of close to one thousand self-employment careers and professional careers in the franchise industry. For that I’m am truly grateful and honored.

Ron’s business and franchising experience is extensive, spanning four concepts and 25 years. He has been a multi-unit operator, a developer and a franchisee. His experience on all sides of the franchise business Tilted Kilt Ron & Debra model gives him a perspective few in the industry can boast. Ron and his team developed and opened over Franchise Lynch 100 Schlotzsky’s Deli franchises. For this effort he was named “Developer of The Year” five consecutive Operating LLC years. He also built a successful six-store sporting goods chain. Ron is a past president and current member of the Tempe Diablos.

 1984- Founded and built Molly Maid® into a $200MM U.S. brand with 250+ successful franchisees.  1998- Founded Service Brands International, a world-class multi-concept franchisor.  2000- Discovered a successful local handyman business, acquired rights, and built Mr. Handyman®

into a $50MM brand with100+ franchisees in North America.

 2008- Discovered a successful local painting business, acquired rights, and created the growing

Protect Painters® brand with 40+ franchisees.

 Brand Alumni (SBI Created, Built then Sold) David McKinnon Service Brands  2000- Discovered a successful local pick-up and delivery dry cleaning business, acquired the rights, International and created the 1-800 Dry Clean brand. Expanded 100+ units ($14MM). Sold to CRDN in 2013.  2001- Partnered with local business founder and created National Certified Restoration Dry- Cleaning Network (CRDN). Expanded to 120+ units ($50 MM). Sold the business back to the founder in 2007.  2004- Partnered with local business founder John Rotche (IFA Entrepreneur of the Year 2011) and created Ductz. Expanded to 60+ units ($45 MM). Sold to Belfor in 2007.

Other

 1996- Founded Ms. Molly Foundation (501(c)3 non-profit charity). Since inception, over $1.5MM has been distributed to over 140 local domestic violence shelters.  Currently an investor and serving on the Board of Directors for Purosystems.  2011 - Launched TriniD Capital, a high growth hedge fund, in Atlanta, Georgia with financial guru, David McKinnon Service Brands Alan Gotthardt. (cont.) International  The accomplishment that I am most proud of is my 34 year blissful marriage to Karen, and the fact that both our grown children are involved in the businesses and are making great contributions.

Greg is the co-founder and partner of the Tanner Franchise Group. He has sold more than 2,000 franchises in his career including 900 for Aaron’s, contributing more than $31 million in franchise fee income to the company. In 2007, Greg won the companywide Outstanding Achievement Award at Aaron’s. He has directed more than $100,000 in Aaron’s advertising supporting the Wounded Warrior Project. Greg is a member of the IFA’s VetFran committee. He led the Georgia effort to introduce the IFA’s Operation Enduring Opportunity at the State Capitol in November 2011 and 2012. He produced the winning “Franchising Votes” video for the September 2012 IFA Public Affairs Conference. Greg was named one of the Top 20 People to Watch in 2012 by Franchise Times magazine. In 2013, Greg was named to the Multi- Unit Franchise Convention Advisory Board. Greg also published a booklet of Tannerisms, wisdom that he has acquired over his franchising career. He generously offers the booklet at no charge to anyone Greg Tanner Aaron’s, Inc. interested in the franchising business. He has given away thousands of free copies and has a dedicated Website to make the booklet more accessible to aspiring entrepreneurs.

“Greg was my number one salesman when I ran sales for U-Save Auto Rental. When asked how to manage Greg I said simply, ‘Leave him alone, he's already wound up.’ A true professional at all times.”

Jay Mitchell, former VP National Director Franchise Sales at U-Save Auto Rental

“There’s no more experienced franchise professional. Everywhere he put a footprint, he brought back a deal.”

Todd Evans, EVP, Aaron’s

Questionnaire Response No. 2 Affiliated How have these achievements advanced the principles of franchising as a viable Nominee Company business strategy, and its positive visibility?

Jersey Mike’s was founded in 1956 as Mike’s Subs at a time when there were very few franchise restaurants or hamburger, pizza, chicken or taco chains. In fact, the submarine sandwich was a relatively new item in American society at that time. Back then, proprietors or mom-and-pop businesses would open their stores in basic storefront locations. To survive and thrive, they had to offer exceptional quality products, coupled with unparalleled service. This was paramount for Peter and became the platform for future growth.

Jersey Mike’s Peter Cancro For years after Peter bought Mike’s, he watched customers come in at the end of the summer to get Subs several giant subs wrapped for travel to carry back to their homes across the country. He saw the opportunity to expand the Jersey Mike’s experience and, in 1987, Peter began franchising. He changed the name from Mike's Subs to Jersey Mike's Subs to capture the authenticity of original store.

This model has served Jersey Mike’s well and has allowed the company to steadily replicate its success nationwide by finding exceptional operators who believe in Peter’s mission to bring customers the highest quality, freshest made sub in the industry and give back to their local community.

I have been fortunate to have had many successes in franchising and I believe even more fortunate to have seen franchising from nearly all perspectives. Due to my diverse experience and success in franchising, I've Top Ten Percent become a credible source to both new businesses wanting to franchise their operation and to the ten's of (TTP Jerry L. Clum, Jr. thousands of candidates I've had the pleasure of being able to consult with on the many benefits of Franchising, Inc.) franchise ownership. I've personally introduced and assisted well over a thousand individuals into franchise ownership who have created ten's of thousands of jobs and several billion dollars in revenues while dramatically improving their earning potential and lifestyle.

The global growth of Edible Arrangements through franchising and the success of our franchisees are shining examples of the strength of the franchise business model both as a tool for expansion for the franchisor and a pathway to business ownership for the franchisees. As a result of our success and the popularity of our product, we and our franchisees are frequently sought out by the news media, organizers Tariq Farid Edible of industry events and other high-visibility venues to tell our story. In every case, we take full advantage of Arrangements these opportunities to promote franchising and the role it has played in our growth and will play in the

future. As an example, in April I spoke about our growth through franchising to business leaders from

around the world at the Retail & Consumer Goods Executive Summit hosted by the Wharton School of

Business. This October, I will be a speaker at GE Capital’s 4th Annual Middle Market Summit where 1,100 Tariq Farid Edible business leaders, policy makers, academics and the media will discuss issues of importance to the “middle (cont.) Arrangements market”.

During my career I have always maintained a philosophy that franchisees are my business partners and

Former CEO, that any franchise system could only grow if both parties could benefit from corporate decisions. This Russ Frith Lawn Doctor approach allowed both franchisees and franchisor to focus on growing the revenue stream verses how to divide it. As a result the franchisees in our system promoted franchising as a viable means to achieve personal success.

John (like many entrepreneurs) was never satisfied with just one or two locations. He realized that the best way to grow his chain was through franchising. Between 1961 when he officially opened his first location in Galardi Group John Galardi Southern California until 1971 the chain saw tremendous growth to almost 400 locations within the Inc. decade. The franchise model assisted in this growth spurt and with his proven business model for serving up delicious Hot Dogs at value pricing, did the chain take off as it did!

Many if not all of these accomplishments are direct expressions of my appreciation of the franchising model and the opportunities it creates for enterprising individuals to get involved in a business of their own while having the support, systems and expertise of a “partner” in their operations who continually strives to perfect the business concept being franchised. They are similarly examples of my philosophy that well-developed franchise systems lead to more successful and happy franchisees, which leads to bigger and better franchise systems in a continuing cycle.

Along these lines, I am proud of my role in establishing the IFA’s Fran-Guard program. As Chair of the ICFE Cynthia Gartman IKOR, USA Board of Governors and Chair of the Fran-Guard Committee, I led a group of expert volunteers in creating

an improved compliance program that the IFA could roll out in various venues and through several

different mediums. The program launched in 2010. Aimed at presenting a clear and profitable business case for compliance, the program demonstrates that the franchise industry has the ability to self-regulate and does not need outside regulatory forces coming to bear upon it. I moderated sessions at IFA Conventions and Legal Roundtables in the last few years (about 16 presentations in all) and, with the assistance of other presenters, offered the Business Case for compliance to each attendee. We also created a “Train the Provider” process through which IFA members can become Fran-Guard providers and offer this program to more individuals. To date, we have trained more than 400 people from 185 companies.

Franchising is viable business strategy when it provides opportunity for others to start their own franchise operation, and/or be gainfully employed in a franchise operation. During his tenure in the franchise industry, Hewitt has recruited over 3,000 franchisees while CEO at Liberty Tax and Jackson Hewitt. He’s created thousands more jobs in various departments at corporate headquarters, and in tax offices

throughout the United States and Canada. John Hewitt Liberty Tax

Service Liberty Tax Service is the only top three tax company to demonstrate overall system growth during the challenging economic climate of 2011. Throughout this decade, Liberty Tax Service has demonstrated st significant gains in an industry formerly dominated by tax giant H&R Block, and, during the 21 century, Liberty has grown by more tax returns than both Jackson Hewitt and H&R Block combined.

Entrepreneurs thrive in the Little Caesars system because our support services focus on franchisee's business. For franchisees and franchise candidates, Little Caesars is rapidly expanding in markets throughout the world, providing an opportunity for independence in a franchise system. In addition, Little Caesars supports its franchisees through strong brand awareness with one of the most recognized brand characters in the country, Little Caesar.

Little Caesars Pizza is recognized among the value leaders in the foodservice industry. We pride ourselves on our winning concept and products that uniquely meet customers’ needs and create a strong value proposition. Being a value-based brand has had a positive impact on the company, its franchisees, and customers. For an unprecedented 8th year, Little Caesars has been named the “Best Value in America” Michael & among all major quick serve restaurant chains (Sandelman Research Quick Track Awards of Excellence). Little Caesars Marian Ilitch Little Caesars is constantly listening to our customers to make sure they get the most out of their experience with us.

Little Caesars innovative Hot-N-Ready concept has changed the competitive landscape. Customers really love our HOT-N-READY products, which can only be found at Little Caesars Pizza. Many customers don’t want to wait for their meal, so our unique position in the pizza segment gives us an advantage over our competitors. The Hot-N-Ready concept also translates into a simple operating model for our franchisees.

Little Caesars long history of innovation extends to franchising. For instance, the chain built stores where pizza was never served before, such as in sports arenas, college dormitories, and military bases – many of these long before the competition.

The growth of Primrose Schools from just four schools in Georgia more than 30 years ago to now more Jo Kirchner Primrose than 280 schools coast-to-coast has only been made possible by strategic focus and application of Schools, Inc. successful business principles. These principles including investing in an opportunity where you’ll see the greatest return; creating a consistent delivery model that ensures quality; and, collaborating with key stakeholders, are what have helped me guide the company to where it is today.

I have taken these same business principles and applied them to the Primrose franchising model. With Jo Kirchner Primrose national focus on high-quality early education and care for children, demand for high-quality providers has (cont.) Schools, Inc. grown. I believe it is incumbent upon Primrose as the industry leader to respond to this demand by opening more high-quality schools. In turn, I’m confident this can only bring positive visibility to the franchising industry through Primrose Schools’ applied consistent and successful business model.

VetFran is an important connection for Veterans, esp. those transitioning from military to civilian careers. Much remains to be done to enhance this program, and I am looking forward to becoming the Chair next Gordon Logan Sport Clips, Inc. year. As President of ISBN I got the CEOs of Great Clips and Fantastic Sams on our Board of Directors, joining Regis Corp. and Sport Clips as franchised business representatives. This has helped to raise the profile of franchised salons in the haircare industry to a significant degree. In many of the journeys above, I franchised new industries such as Mr. Handyman, HandyPro, (HP’s business format includes aging in place remodeling for seniors and people with debilitating diseases. Never Clean Brands - done before in a handy man environment). Other new industry’s with small niche’s like Dry Vent Wizard Greg Longe bizzie - 1800 Dry and Rooster’s Men’s Grooming we proved could be franchised and served as self-employment careers. Clean Most of the companies above were new industries or niche markets in existing industries proving the franchising model many times over. Now in its third year, the new degree at Northwood will bring new young talent to our industry every year!

Tilted Kilt We have provided opportunity for over 200 entities to own their own business(es). They, in turn, provided Ron & Debra Franchise job opportunity and job advancement opportunity to over 3,000 employees. Everyone employed by a Lynch Operating LLC franchisor or franchisee is exposed to the franchise model and its potential to be a successful business.

Under my leadership, Service Brands International has demonstrated over and over again that a local business providing a service with high demand, that delights customers, demonstrates profitability, and showcases a unit success formula can be transformed into a powerful brand, a successful national network, and a winning, profitable franchisor. Service Brands has lifted many lives over the decades. Our mission is to help others realize their Service Brands passionate dreams of successful business ownership. We're in the business of helping people lift up their David McKinnon International lives. Thousands of franchisees have experienced the monetary and intangible rewards of being one's own boss. Scores of thousands of Home Service Professionals and Technicians in our businesses, who often come from humble circumstances, have been happily and gainfully employed. Our customers, homeowners and business owners, have experienced greater pride of ownership, facilities that look better, and asset lives that are lengthened and enhanced. Greg has been in franchising for more than 40 years as a franchisor, franchisee and franchise development executive. He is using his professional experience, industry reputation and VetFran membership as a foundation and platform to promote the how-to and benefits of franchising to the next generation of entrepreneurs and transitioning military. Just in last several years alone he has represented Aaron’s and the franchise industry as President Obama signed the Americas Job Bill Act at The White House, on board the USS Intrepid for the Hiring Our Heroes program, spoken to the US Chamber of Commerce on several occasions, met with transitioning military personnel at Fort Benning in Georgia, participated in the 2012 Greg Tanner Aaron’s, Inc. Financial Services “Good Scout” Award ceremony in D.C., forged a working relationship with Medal of Honor recipient, Dakota Meyer, and advocated the rewards of franchising to VP Joe Biden, Dr. Jill Biden, NY Mayor Bloomberg, and Georgia Governor, Nathan Deal. He has tirelessly given his time and support to the IFA and its VetFran initiative. “In my twenty years of franchising I did not meet a more honest and straightforward individual than Greg Tanner. He has a way with people. They believe in him. And over the years he has created success for a more individuals and families than I can count.” - J. J. Moran, former president of Equity One, Check Express and Mr. Build

Affiliated Questionnaire Response No. 3 Nominee Company List the leadership and/or committee/task force positions you have held in IFA.

Jersey Mike’s Peter Cancro (see below to next question for IFA involvement company-wide) Subs

Top Ten Percent (TTP  Franchisor Forum 2005, 2006 Jerry L. Clum, Jr. Franchising,  Marketing Committee (Now Marketing and Technology) 2005, 2006. Inc.) I have successfully completed the Certified Franchise Executive program. I have also facilitated multiple Edible Tariq Farid leadership and speaking sessions at various IFA conferences. Arrangements

I have held many leadership positions at the IFA;

 Chairman of IFA  Board member of IFA  Member of the IFA Executive Committee  Treasurer of IFA for 12 years

Former CEO,  Chairman of the Finance Audit & Budget Russ Frith Lawn Doctor  Member of an earlier strategic planning committee  Chairman of the Awards Committee  Chairman of the Nominating Committee Chairman of the Convention Committee Chairman Past Chairman's Council  Member of IFA Education Foundation Board of Trustees  Treasurer of the IFA Educational Foundation

Mr. Galardi passed away in the Spring of 2013. As the Director of Franchise Development, I am currently on Galardi Group John Galardi the IFA International Committee to assist with the development and marketing of using international Inc. markets as a means to spur growth beyond our domestic borders.

 Co-Chair of the Women’s Franchise Network, Philadelphia, 2012 - Present  Member, Educational Foundation Board, 2013 - Present Cynthia Gartman IKOR, USA  ICFE Board of GovernorS, 2002 – Present; Current Chair, Past Chair of Fran-Guard Committee, Fran-

Guard Trainer/Moderator

 Member, Membership Committee, 2009 - Present

 Member, Social Networking Task Force, 2008 - 2010 Cynthia Gartman IKOR, USA  Mentor, Women’s Franchise Committee, 2006 - 2008 (cont.)  Past Chair, Minorities in Franchising Committee, 1998 - 2009  Board of Directors, Past Vice Chair, Diversity Institute, 2005 - 2006

 Member, Convention Committee, 2001 - 2004

Liberty Tax John Hewitt John Hewitt was the IFA Entrepreneur of the Year in 2005. Service

Mr. Ilitch has encouraged Little Caesars employees to be actively involved in the IFA. This includes regularly attending the IFA's Annual Conference, the IFA Legal Symposium and the Public Affairs Michael & Conference (together with our franchisee of the year). Our executives have spoken at the IFA Annual Little Caesars Marian Ilitch Conference. For example, two of our executives spoke at the IFA Annual Conference this year and one was on the Annual Conference Committee. Employees of Little Caesars have participated in the CFE program. Our executives have also contributed articles to IFA’s magazine, Franchising World.

Primrose Jo Kirchner Schools, Inc. I have not held any leadership positions on IFA’s committees and/or task forces.

 IFA VetFran Committee; Vice Chair 2014-2015 Gordon Logan Sport Clips, Inc.  Chair of VetFran Mentor Program 2013-present  IFA Board 2013-present

Clean Brands - Since 1990, I’ve managed countless panel discussions, seminars and workshops with the latest project the Greg Longe bizzie - 1800 Dry new Northwood Degree accomplished through the hard work of the NU staff and countless hours of Clean involvement by John Reynolds and the IFA Educational Committees.

Tilted Kilt Ron & Debra Franchise Ron and I have both moderated round tables at the IFA National Convention and the WFC. Lynch Operating LLC

 Board of Directors: two terms Service Brands David McKinnon  Founder and Chairman of the Technology Committee International  Ambassador for new members at numerous IFA conventions

Greg is an active and outspoken member of the IFA’s VetFran Committee. He spearheaded the Georgia Operation Enduring Opportunity program that was the prototype for other introductions around the country. He also served on the Panel of the Pros at the IFA Convention.

“I have known Greg Tanner for many years and he is a passionate, straight- forward, and professional representative of franchising. I have had the opportunity to observe him as he eagerly volunteers his time Greg Tanner Aaron’s, Inc. to teach the soldiers of the Warrior Transition Battalion (Wounded Warriors) at Ft. Benning, GA., about franchising. Greg explains the advantages and disadvantages of operating a franchised business versus going it alone when starting up a business. He is unbiased, never advocating one system over another, as he describes the franchising world to soldiers transitioning to the private sector. He truly believes that franchising is the best way to go for our military heroes.”

Bruce Kemp, founder and President, Royal Rents, Inc./Lifestyle

Affiliated Questionnaire Response No. 4 Nominee Company List other awards and honors bestowed upon you by the franchising community.

 International Foodservice Manufacturers Association (IFMA) first-ever Regional Chain Excellence Jersey Mike’s Peter Cancro Award (2009) Subs  Peter Cancro was presented with IFA’s Entrepreneur of the Year Award in Feb. 2013.

While I feel very lucky to have received many awards over the years, I do not recall any personal awards Top Ten Percent I've received specifically from the franchising community. The first franchise company I founded, Comfort (TTP Keepers, has achieved rankings in the Entrepreneur Franchise 500 as high as #57 on the top 500 list and #1 Jerry L. Clum, Jr. Franchising, in it's industry category, #58 in Fastest-Growing, #16 in Top Home-based/Mobile and #55 in America's Top Inc.) Global Franchises, as well as being #20 in Franchise Gator's Franchise 100. The Franchise Research Institute selected Comfort Keepers as a Certified World-Class Franchise.

 2008 IFA Entrepreneur of the Year Edible Tariq Farid  2009 Ernst & Young Entrepreneur of the Year in Retail and Consumer Products in Metro New York Arrangements  2011 Board of Governors of the Institute of Franchise Executives Certified Franchise Executive

Former CEO,  Honorary life member of the IFA Education Foundation Board of Directors Russ Frith Lawn Doctor  William Rosenberg Leadership Award

Mr. Galardi and Wienerschnitzel have been a spot light brand ranked by Franchise Times on numerous Galardi Group John Galardi occasions as well as voted Best Fast Food in Los Angeles in addition to receiving several “Telly” awards in Inc. advertising for excellence in TV commercials.

Cynthia Gartman IKOR, USA None

 John Hewitt was the IFA Entrepreneur of the Year in 2005. Liberty Tax Service is a member of IFA’s VetFran and MinorityFran programs.  In its summer 2011 issue, Small Business Opportunities magazine ranked Liberty Tax one of the “75 Hot Franchises to Get Into Now.”

Liberty Tax  In June, G.I. Jobs named Liberty Tax Service on its elite list of “Military Friendly” franchises. John Hewitt Service  In May 2011, Entrepreneur magazine ranked Liberty Tax Service the “Best of the Best” franchise in the tax industry.  In January 2011, Entrepreneur magazine ranked Liberty Tax Service #1 of the tax franchises on the Entrepreneur “Franchise 500.”  Liberty Tax Service is the only tax franchise on the Forbes “Top 20 Franchises to Start.” (2011)

 Recognition from Sandelman & Associates in their Quick-Track® “Awards of Excellence”, as the best value in America for the 8th year in a row amongst all quick-service restaurant chains  According to the June 2015 Nation's Restaurant News’ Top 100 report, Little Caesars was recognized for: o Little Caesars recorded the Largest % Sales Growth in the pizza segment. o Little Caesars is the #3 US pizza chain in Total US System-wide Sales, Total US Number of Units and Estimated Sales Per US Unit.

o Little Caesars is the #1 US pizza chain in Growth in US System-wide Sales and Growth in

Number Of US Units.

 Designated as a Top Veteran-Friendly Franchises by U.S. Veterans Magazine (June 2015)

Michael Ilitch has been recognized for: Michael & Little Caesars  NMA HALL OF FAME AWARD presented by the National Management Association for significant Marian Ilitch personal professional contributions to the developments of management and leadership through exemplary personal behavior.

 SILVER PLATE AWARD presented by the International Food Manufacturers Association for excellence

and outstanding achievement in the food service industry.

 GOLDEN PLATE AWARD presented by the American Academy of Achievement and inducted into the th Academy’s New Library of Living History featuring the extraordinary leaders who shaped the 20 century.  GOLDEN CHAIN AWARD presented by Nation’s Restaurant News for outstanding leadership, recent accomplishments, and career achievements among chain executives who have made significant contributions to their company and to the food service industry.  1999 EXECUTIVE OF THE YEAR – Presented to the Ilitch family by the Wayne State University School of Business for serving as role models to business students and making an impact in the world of business and the community.  JUNIOR ACHIEVEMENT OF SOUTHEAST MICHIGAN’S BUSINESS HALL OF FAME honored as an Michael & outstanding business leader. Marian Ilitch Little Caesars  BUSINESS STATESMAN AWARD presented by the Harvard Business School Club of Detroit for (cont) outstanding business leadership and performance, significant contributions to the climate of economic and commercial development in Michigan and substantial and dedicated service to the community.

Though not franchise-specific, I have received a number of awards and honors for entrepreneurship and business leadership including Catalyst magazine’s Top 25 Entrepreneurs in Atlanta, an award that recognizes business leaders for their strength, determination and perseverance. Additionally, in 2010, I was named the first international Excellence in Education Award Winner for accredited corporations for my leadership and contributions in promoting and advancing excellence in education, especially in serving young children. I was also selected to serve on the AdvancED Board of Trustees international board, Primrose Jo Kirchner becoming the first individual to represent early childhood education on the 12-member board. Schools, Inc.

Furthermore, I received Ernst & Young’s Entrepreneur of the Year Award in the service category in 2011. And, I was honored by Womenetics with a POW! Award, which recognizes women who have made significant contributions to Atlanta’s business and cultural landscape. More recently, I was named Female Executive of the Year as a winner of a Gold Stevie® Award for Women in Business which recognizes the achievements of women executives, entrepreneurs, and the organizations they run.

 IFA Distinguished Achievement Award in 1983 as a franchisee of Command Performance Salons.

Sport Clips: Gordon Logan Sport Clips, Inc.  #1 Franchise for Veterans, Military Times, 2013  One of top 10 (#2) franchises in category by Forbes Magazine, 2014  Entrepreneur Magazine Franchise 500 since 1999  Most Popular Franchise for Veterans (#3), Entrepreneur Magazine 2011  #1 Franchise, Franchise Gator 2014 I was unanimously elected to the Dryer Vent Wizard Hall of Fame. Prior to that most of the awards I’ve received were special achievement awards from my friends at Service Brands, Ziebart International, the Clean Brands - brands I’ve built through the years and many awards for performance from Franchoice and Frannet, Greg Longe bizzie - 1800 Dry Franchise Buyer and Matchpoint. Clean

My CFE will be complete in August 2015.

We began franchising in 2006. Through Ron’s leadership the franchise has been recognized by “Restaurants & Institutions” as Emerging Chains… 10 to track. They were also recognized as number 2 by Tilted Kilt “Restaurant Business Magazine” The Future 50 (2009) and number 3 in 2010. In addition, they were named Ron & Debra Franchise Number 17 in “Franchise Times” Jan. 2010 20 to Watch. In 2011 Technomic recognized the Tilted Kilt as Lynch Operating LLC number 207 in the Top 500 Leading US Chain Restaurants. For 4 consecutive years the Tilted Kilt Franchise Operating LLC has been named to the INC. 500/5000 list of the fastest-growing privately held companies in America. 116 locations projected to open by year end 2015.

 The Blue Chip Enterprise Award: 1995  Crain's Detroit Business "40 Under 40" Award: 1995  Microsoft Corporation's Windows World Open Awards: 1994 & 1995 Service Brands  David and Karen McKinnon were invited to the White House and were recognized for the work of the David McKinnon International Ms. Molly Foundation: 1997  IFA's Entrepreneur of the Year: 2001  Entrepreneur Magazine's Franchise 500: Mr. Handyman & Molly Maid were recognized: 2008, 2009, 2010, 2011, 2012 and 2013.

On June 20, 2014, in conjunction with the IFE, Greg received an award from Tom Portesy of MFV Expositions that read, “Greg Tanner, A True Rock Star! For his contributions to the Franchise Expos over the years, for his support of Veterans Initiatives and for his support of the entire Franchise Industry.” Greg was also recognized at the 2013 IFA Convention for his contribution to the IFA’s VetFran program.

“Greg was instrumental in helping me to see the value of franchising and the big picture for Aaron’s. When Greg Tanner Aaron’s, Inc. I signed my first agreement, my lofty ambition was to open five stores in five years. We just opened our 40th store in eight years and 10 months. Greg has been with us each step of the way. He helped me believe that I could achieve success and financial security in franchising. Our association has been a blessing for me and my family.”

- Spencer Smith, founder of the Smith Group and 2013 Multi-Unit Franchisee magazine Role Model Award winner

Affiliated Questionnaire Response No. 5 Nominee Company Detail your history of community involvement.

As a young entrepreneur, Peter learned the importance of giving to local causes by following the lead of other more established business people in his community. These mentors helped Peter shape his

philosophy that giving was important on a personal level, but also important to business success. Most

important to Peter was giving because it was the right thing to do.

Giving back to the community is a guiding principle at Jersey Mike’s, a philosophy that Peter emphasizes with each and every Jersey Mike’s store owner: support the community that supports you. Since 2010, locations throughout the country have raised more than $5 million for worthy local charities and distributed more than 500,000 free sub sandwiches to help numerous causes. Peter Cancro Jersey Mike’s Subs Recent programs include:

 This March, Jersey Mike’s is celebrating its 3rd Annual “Month of Giving,” a national fundraising campaign supporting 86 local charities. Since the program started three years ago, Jersey Mike’s and its generous customers have raised more than $1.5 million for local causes. In 2013, we hope to raise more than $1 million.  Jersey Mike’s “Christmas in July” national fundraising campaign raised $218,282 for Wreaths

Across America (WAA), which helped the organization lay more than 110,000 wreaths at Arlington

National Cemetery on December 15, 2012.

 Together with our customers throughout the country, Jersey Mike’s raised more than $100,000 for the FoodBank of Monmouth and Ocean Counties benefiting victims of Hurricane Sandy.

I've been invited to speak at various high schools and elementary schools to teach and encourage youth about the benefits of business and franchise ownership.

I've personally provided significant donations through my church to install over 1,000 water filtration Top Ten Percent systems in the homes of families in third-world countries and funds to rebuild an associated church in Jerry L. Clum, Jr. (TTP Zimbabwe that was completely destroyed by a hurricane. Franchising,

Inc.) I've had my franchised companies sponsor numerous youth baseball programs, built new dugouts and

concession stands. I've been actively involved with coaching youth baseball and with the Boy Scouts.

In my current franchise system we have created the TTP Foundation and 10% of our profits are earmarked for local and national charitable causes to include United Way, Feed The Children, Habitat for Humanity, Top Ten Percent ASPCA, American Cancer Society, Easter Seals, Catholic Charities USA, St. Jude Children Research Hospital, Jerry L. Clum, Jr. (TTP United Jewish Communities, Shriners Hospital and the American Red Cross. (cont.) Franchising, Inc.) Throughout my career, it has been important to me to consistently donate to various causes to ease the suffering of others. I now do so through my own private charitable foundation, the Tariq Farid Foundation. The Foundation funds numerous initiatives all over the US but particularly in my home state of Connecticut and in the northeastern region of Pakistan, the area from which my family emigrated.

In Connecticut, the Tariq Farid Foundation funds both direct relief efforts as well as programs that provide low-income children and adults opportunities for success in the future. Already this year, the Tariq Farid Foundation has committed over $75,000 to fight hunger through direct support to soup kitchens and food

pantries across the state of Connecticut. The Foundation also currently funds scholarships and summer

employment programs for low-income youth. Throughout 2014, the Foundation will be revamped,

updating its mission and putting in place plans to achieve more targeted and sustainable impact in its giving.

In the past few years, I have also donated $100,000 to support childhood cancer research at one the top research hospitals in the United States, Yale-New Haven Hospital and $100,000 to Integrated Immigrant and Refugee Services (IRIS), a local non-profit that resettles refugees from around the world (who have come from environments and situations unimaginable to most of us in the United States) in the New Tariq Farid Edible Haven, Connecticut area. Arrangements I have also founded a hospital in honor of my mother, Salma K. Farid, who passed away in 2005. The hospital is located in her hometown of Sahiwal, Pakistan and provides direly needed medical care—for free—for over 30,000 people annually.

Leadership on Charitable Giving at Edible Arrangements

Under the umbrella of “Edible Cares”, are a group of initiatives that encourage the health, happiness and

well-being of all staff at Edible Arrangements, as well as encourage and support franchisees across the US

and Canada to become engaged with their local communities and make charitable contributions whenever possible. Edible Arrangements’ franchisees regularly donate fresh fruit to area food banks, organize fundraising events for local schools and support a variety of causes and foundations.

Under Edible Cares, I have instituted a program that provides direct and immediate financial relief for franchisee employees experiencing financial hardship. These programs, as all Edible Cares initiatives, are funded by me.

Every other month, Edible Arrangements’ corporate office hosts a two-week training session, Edible University, for new Franchisees, Managers and Corporate employees. The training concludes with a “Live Store Day,” during which the newly trained franchisee staff prepare Edible Arrangements products. Corporate employees bid on the items (dipped fruit, arrangements and beverages) prepared by the newly trained franchisees and staff. All money raised during the Live Store Day Auction is donated to a local charity. Recipients have included the Smilow Cancer Center at Yale-New Haven Hospital, Master’s Manna (local food bank), St. Baldrick’s Foundation, the American Cancer Society as well as area food pantries and schools.

A national initiative of Edible Cares is the US franchise-wide involvement with the National Breast Cancer

Foundation. Every October, 10 percent of all sales from the Edible Arrangements’ pink-themed Breast Cancer Awareness collection are donated to National Breast Cancer Foundation.

Another program supports veterans. Under the Hero’s Welcome program, US veterans who are interested Tariq Farid Edible in opening an Edible Arrangements’ franchise are eligible to receive a 33% discount in the franchise fee. In (cont.) Arrangements addition to a sizable discount, veterans in this program receive mentoring from existing Edible Arrangements’ franchisees who are also veterans. One success story of this program is Maurice Welton, who notes that, “I cannot begin to describe all the benefits and inspiration I have gained from knowing him. At different points, he has been like a father, a brother, a mentor, an advisor, a coach and, most of all, a friend. He has taught me about business, people and commitment, and having passion for what you believe in – from the gut.”

In addition to the Hero’s Welcome program, we have donated over $125,000 the to the International

Franchise Association’s (IFA) VetFran program.

Finally, we also contributed $75,000 to support the first-ever IFA technology conference in Atlanta as well as the FranSocial and other IFA media/digital communications projects.

 Church accounting warden  Basketball referee  Soccer asst. coach  President of the Professional Lawn Carew Assoc. of America

Former CEO,  President of the Professional Lawn Care Assoc. Education Foundation Russ Frith Lawn Doctor  Lectured at La Salle University  Lectured at LSU  Lectured at Wharton School of Business  Finance committee for Pelican Sound Golf & River Club  Treasurer of Draw Bridge West Condo Assoc. Wienerschnitzel is deeply rooted in the Southern California community, especially Orange Courty where the corporate headquarters are located. The County of Orange provided recognition to Wienerschnitzel on Galardi Group John Galardi its 50th anniversary in 2011. Furthermore, Wienerschnitzel is involved in CHOC (Children’s Hospital of Inc. Orange County) where every Christmas season the entire corporate office goes and serves free Hot Dogs to the children, their families and hospital staff who care for these ill children. I have been active in state and national guardianship associations as well as several local guardianship organizations in Texas and Pennsylvania. These organizations help ensure the protection of seniors and the disabled. I am active in my local church, Mt. Vernon Mennonite Church, volunteering regularly in the Currency Commission, women’s ministry and missions work as well as teaching Sunday School.

Cynthia Gartman IKOR, USA I was a founding member of the Board of Directors of Parenting Alone, a 503c organization aimed at providing support and ministry to single-parent families. I served on this Board until 2009. I have also

served on other boards, such as The Mediation Council, was a Girl Scout Leader, Recording Secretary for a previous church and a counselor with the Camp Fire Girls.

American Red Cross Liberty Tax Service is a National Sponsor of the American Red Cross. To support the American Red Cross relief efforts in Japan after the earthquake and tsunami earlier this year, Liberty Tax waived tax preparation fees for first-time customers who contributed a minimum of $50 to the American Red Cross on Saturday, March 19, 2011. This day of free tax preparation took place at participating locations throughout the United States and raised $32,319.

National Sponsor of the American Cancer Society’s Relay for Life During 2010, Liberty Tax became a national sponsor of Relay for Life. We organized 61 teams and raised $27,000. This year, Liberty Tax had 67 teams and was ranked #17 of the 52 companies in the Relay For Life National Team Program. As of May 27, 2011, Liberty Tax had raised $30,500.

John Hewitt Liberty Tax Founder of Stop Hunger Now and Race for Food Stop Hunger Now was immediately involved in ground Service zero efforts for the aid to Haiti following the earthquake in 2010. Participating Liberty Tax Service offices made donations for every tax return prepared to Stop Hunger Now’s efforts to help crisis victims in Haiti. Liberty Tax Service has supported the Operation Sharehouse program, and John Hewitt has made substantial financial contributions to Stop Hunger Now. He started Run for Food, a hunger relief organization in late 2010. This new organization’s mission is to find innovative and sustainable solutions that will bring an end to world hunger.

Cell Phones for Soldiers In 2005, Liberty Tax Service joined forces with Cell Phones for Soldiers as a National Premier Partner. By recycling used cell phones our company, and has provided over 17 million minutes of calling time for our troops.

Hispanic Services Division and Free ITIN Preparation Liberty Tax Service first offered special in-house and outreach programs for its Spanish-speaking customers and communities in 2004. In June of 2008, Liberty Tax Service kicked off its new Hispanic Initiative program – Una Familia Sin Fronteras [A Family Without Boundaries] that focuses on educational services internally and to the Hispanic community at large. As a result, all students who successfully completed Liberty’s courses can now earn college credits for their efforts through this special alliance. Best of all, Liberty offers the entire curriculum free. We continue to provide free seminars to address questions about ITIN preparation accompanied by free preparation of

ITINs by bilingual preparers.

In May 2010, Liberty Tax Service announced the creation of the Una Familia Sin Fronteras Foundation, the first Foundation in the industry which specifically aims to contribute to Hispanic immigrants’ success through fiscal and financial education. John Hewitt Liberty Tax provide educational outreach programs that bring financial and fiscal education seminars and courses to (cont.) Service Hispanic communities across the nation, at no cost. Courses and seminars are taught in Spanish (and English as needed), and many qualify for college credits through the University of Phoenix. Franchise owners and their staff across the United States demonstrate their commitment throughout the year to Liberty’s Una Familia Sin Fronteras Hispanic educational initiative by their enthusiastic support and fulfillment of the educational initiatives spearheaded by Liberty’s national Hispanic Programs Team.

Our initiative has earned the respect and support of institutions and educational organizations including public school districts, the Mexican government’s Foreign Ministry’s Institute for Mexicans Abroad (IME, or Instituto de los Mexicanos en el Exterior), and national non-profit organizations. “Liberty has focused on ensuring that we provide special services that are very much needed by our new immigrant communities,” explains John Hewitt, CEO and Founder of Liberty Tax Service. “We believe that information provides options, and options provide empowerment. Our Una Familia Sin Fronteras initiative and Foundation were created specifically to bring these much needed values to our Latino neighbors across the U.S.”

At the heart of Little Caesars philosophy is a deep commitment to its franchisees, colleagues, and community members. In addition to efforts made by individual restaurants worldwide, Little Caesars Pizza is true to its belief in giving back to the communities in which it serves. Michael & Little Caesars Marian Ilitch Little Caesars Pizza and its franchisees are dedicated to countless organizations throughout the world. Our restaurants participate in school-related programs and have supported worthwhile charities, as well as community and neighborhood programs, through restaurant-sponsored fundraisers and in-store functions. Many of our franchisees and employees volunteer their time for numerous charitable causes and have raised millions of dollars all over the world.

One of the most significant corporate programs Little Caesars Pizza has funded is an award-winning, nationally recognized program called the Little Caesars Love Kitchen. Established by Little Caesars in 1985, the Little Caesars Love Kitchen is a mobile kitchen on wheels. It has traveled throughout the country for more than 30 years providing meals to more than three million homeless, hungry and displaced families.

Local Little Caesars franchise owners and company regional offices donate all food and labor costs for the Love Kitchen servings. An estimated 50,000 Little Caesars franchise owners and employees have volunteered their time over the years to support the program in their local communities. In addition to its regular servings at local shelters, the Little Caesars Love Kitchen has also responded to

disasters such as tornadoes and hurricanes, as well as the site of the World Trade Center attacks on Sept.

11, 2001, and the 1995 Federal Building bombing in Oklahoma City. Former Presidents Bill Clinton and

George H.W. Bush awarded The President's Volunteer Action Award Citation to Little Caesars for its volunteers' contributions to the Love Kitchen. Little Caesars also received a Presidential Citation for Private Sector Initiatives for the Love Kitchen program under the Reagan administration. It has received a certificate of appreciation from the State of Michigan, was recognized by the Detroit City Council for its Michael & efforts in the Gulf Coast region and most recently received Congressional Recognition from the Michigan Marian Ilitch Little Caesars House of Representatives for its 30 years of service to the communities in which it operates. (cont.) In 2006, Little Caesars introduced the Little Caesars Veterans Program as a way to thank our vets for the service they and their families have given to our country. The program provides franchise business opportunities to qualified, honorably discharged veterans transitioning to civilian life or seeking a career change.

Michael and Marian Ilitch began sponsorship of amateur hockey in the 1960s and started sponsoring the Little Caesars Amateur Hockey League in 1978. The league was created to increase the level of competitive play and provide more opportunities for metro Detroit youth hockey players. Little Caesars Hockey Program has grown into the nation’s largest amateur youth ice hockey league, and includes the AAA Hockey Club, Travel Hockey and the Little Caesars Amateur Hockey League (LCAHL).

The Ilitch family also established a non-profit foundation called Ilitch Charities in 2000. Ilitch Charities invests in our community's future by supporting innovative, collaborative, and measurable programs in the areas of community development, human services, education, and recreation through contributions from the Ilitch companies, their colleagues, and the generosity of others.

I have been extremely dedicated to advancing education for all young children and this in turn has led to multiple partnerships and service roles for both myself and the Primrose brand.

I have had the honor of serving on the Board of Directors for Reach Out and Read, a national nonprofit who partners with pediatricians to promote early literacy and school readiness to 4 million children

nationwide. Through this partnership, the Primrose Children’s Foundation has been able to raise and

donate more than $1.2 million to Reach Out and Read, placing more than 250,000 books directly in the

hands of 4 million at-risk children.

Additionally, I serve on the executive committee of the Early Care and Education Consortium, a non-profit

Primrose alliance connecting America’s national, regional and independent providers of high-quality child care and Jo Kirchner Schools, Inc. early education programs. I’m also a member of the ReadyNation Advisory Board, the early childhood

program of America’s Promise Alliance (a foundation founded by Colin Powell in 1997 to help children and

youth from all socioeconomic sectors in the United States).

Locally, I am an active member and partner with the Georgia Early Education Alliance for Ready Students (GEEARS) and a graduate of the Leadership Atlanta Class of 2011, the oldest sustained community leadership program in the nation. Leadership Atlanta connects and inspires leaders to strengthen metro Atlanta’s communities. I also previously served on the Board of Directors of Growing Leaders, a not-for- profit organization focused on youth leadership development, as well as Children’s Healthcare of Atlanta.

 Board of Directors, VFW Foundation (2011-present)  Georgetown Chamber of Commerce Philanthropy Award 2012  Georgetown Chamber of Commerce Large Business of Year Award 2013  Boys & Girls Club Milbank Award (multiple times)  Primary sponsor of Ride On Center for Kids (R.O.C.K.) - equine therapy for kids and Veterans, Georgetown, TX  Primary sponsor of Ageless Aviation Dreams – biplane rides for WWII Vets across US  Primary sponsor of Wounded Warriors Family Support High Five Tour 2013 Gordon Logan Sport Clips, Inc.  Sponsor of Honor Flights transporting WWII Veterans to Washington, D.C. to view the WWII Memorial and other military memorials.  Sponsor of Aleethia Foundation dinners for wounded warriors undergoing rehad at Bethesda Naval Hospital Past:  Board of Visitors, Southwestern University  Georgetown Chamber of Commerce Board  Georgetown Industrial Foundation Board  Georgetown Community Clinic Board

I am currently a member of several non- profit boards. In the city of Detroit, I’m on the executive board of Clean Brands - the Detroit Pastoral Council, comprised of clergy and business people producing and on-going effort to Greg Longe bizzie - 1800 Dry keep the Catholic Church open in the city. I created and co-chair the franchise advisory committee for the Clean franchise management degree at Northwood University. The first of its kind. I’m very active in the franchise community helping fellow franchisors around the state of Michigan and others in the industry.

Ron is past president and current member of the Tempe Diablos. The Diablos raise 800,000 - 1,000,000 each year for Tempe, AZ charities and schools. They award scholarships to Tempe students based on need and community volunteering. They also honor Tempe Elementary and High School Teachers. Ron is a supporter of ESGR: Employer Support of the Guard and Reserve (ESGR) is a Department of Defense (DOD) office that develops and promotes supportive work environments for service members in the Reserve Components through outreach, recognition, and educational opportunities that increase awareness of applicable laws and resolves employer conflicts between the service members and their employers. The Tilted Kilt Franchise system has awarded over 250,000 to the Folds of Honor Foundation. Ron was given Tilted Kilt Ron & Debra the 2015 “Community Impact” award by the Phoenix Business Journal. Franchise Lynch Operating LLC Before she spent 10 years in successful franchise development, Debra was a high school coach, elementary Physical Education teacher, head of a women’s fitness program and Intramural Coordinator for a major university. She served her community in many capacities including that of Red Cross Health Services Director. One honor she received was as the Hi Noon Business & Professional Women’s Club “Working Mother of the Year”. In her present position as Director of Corporate Culture for the Tilted Kilt corporate headquarters she oversees the annual convention planning, coordination of conferences and conventions attended by corporate staff, staff team building, costume development and wrangles her husband, Ron’s schedule.

My wife, Karen, and I founded the Ms. Molly Foundation in 1996 after discovering that many of our Molly Maid franchisee employees were calling in sick as a result of being abused by their husbands or boyfriends. We decided to identify a cause that franchisees, employees, customers and home office staff could all support. David McKinnon Service Brands International We founded Ms. Molly Foundation (501(c) 3 non-profit charity) in 1996. The Foundation funds domestic violence shelters across the country and works to eliminate domestic violence through public education and awareness. Molly Maid owners are encouraged to show their community support raising funds, collecting personal care items and by offering cleaning services to their local shelter. An annual drive is held each October during Domestic Violence Month with over $1.5 million raised to date for 140 local shelters across the United States. 100% of the proceeds flow to local domestic violence shelters.

Since 2009, Mr. Handyman International's franchise owners have donated nearly 3,000 hours of repair, David McKinnon Service Brands maintenance and improvement work to community organizations or members on the National Day of (cont.) International Service & Remembrance. Each September 11, many of our technicians, franchisees and Home Office team members spend the day at fire stations, military veteran's homes, domestic violence shelters and other local agencies in need of our assistance.

Greg is a longtime member of the VFW, the American Legion and the Southeast Franchise Forum. He continues to give of his time and contribute to the YMCA and to the Boys & Girls Club, where he collected bikes, had them repaired, and donated more than 100 annually to needy children at Christmas.

“I met Greg in 1988 while looking for a franchise in the Office Supply Industry, I and have been professional Greg Tanner Aaron’s, Inc. and personal friends with him ever since. I purchased a franchise from Greg and operated it for fifteen years until I sold it in 2004. All during those years Greg was a great help going well above and beyond the call of duty even after he left the Office Supply Industry. Greg is a man of his word and believes in building relationships not just selling a product and leaving a franchisee to sink or swim.” - Brad Graham, Owner, Advanced Claims Concepts, Inc.

Questionnaire Response No. 6 Affiliated Demonstrate how this has transcended commercial benefit and heightened the Nominee Company positive awareness of franchising.

Peter’s passion for giving has become contagious among franchisees and, as the law of attraction dictates, it has gotten the attention of many like-minded folks who care about people and want to be part of a greater purpose. The passion has grown to such great heights that this fervor for helping others has become a “must have” personality trait for prospective franchisees.

Peter’s authentic commitment to giving back has been widely recognized and his example has spurred on community outreach throughout the Jersey Mike’s organization. Award examples include: Peter Cancro Jersey Mike’s  36th Annual Joshua Huddy Distinguished Citizen Award, The Monmouth Council, Boy Scouts of Subs America (2009)  Limbs for Life Honoree (2010)  Community Service Award from the Greater Monmouth Chamber of Commerce (2011)  Boys & Girls Clubs in New Jersey Humanitarian Award (2011)  Susan G. Komen for the Cure® first ever Rookie of the Year Award (2012)  FoodBank Distinguished Citizens Award (2012)  Association for Retarded Citizens Honoree (2012)

I subscribe to the philosophy that you can have everything in life you want if you just help enough other Top Ten Percent people get what they want and this goes double for community involvement. All the success and money in (TTP the world doesn't hold a candle to the feeling you have helping others. Of course, for those community Jerry L. Clum, Jr. Franchising, involvement activities that we do under our franchise brand there is the added value to separate your Inc.) franchise brand from other businesses by showing you're a world-class business and one that gives back to the community.

Beyond the impact on the community, each of these programs brings heightened awareness to Edible Arrangements and, as a result, to the impact that a franchise company can have both locally and on a Edible Tariq Farid global scale. Through our Hero’s Welcome program and VetFran affiliation, especially, we are able to Arrangements promote the many opportunities that franchising provides individuals and the resulting impact they can have on their community.

Many of the above activities were givebacks to the community and only benefited franchising to the extent

Former CEO, that I was able to talk about franchising in an informal way. What did create a positive awareness in a more Russ Frith Lawn Doctor formal environment were my lectures at the three universities listed above. There I was able to talk about

the benefits of franchising and have positive impact on some bright young minds.

Through brand awareness by being in the public spotlight through these philanthropic efforts, it helps to Galardi Group John Galardi highlight that anyone who has the desire and initiative to become a small business owner can do so Inc. through proven business models provided through a franchised system.

It has been my long-held belief that two critical factors in the success of any franchise system are the strength and reputation of the franchise community as a whole. Driven by that belief, I have for many years committed time to participating in industry initiatives in addition to fulfilling the responsibilities of my position as a franchise executive. As an example, I was a member of the IFA Minorities in Franchising Committee from 1998 to 2009, and served as its Chairman in 2008. Throughout my tenure with this committee, we worked to foster franchise relationships and improve the number and success of minority participants in franchising, particularly with respect to franchisees. I am proud of the minority representation at IKOR even though we are a small system. Cynthia Gartman IKOR, USA Since January 2009 I have been heading up the IFA’s Fran-Guard™ program, an initiative being developed under the supervision and guidance of the ICFE Board of Governors. The Fran-Guard program is a revised and expanded franchise sales management and compliance program. Through this program, we demonstrate that when a strong business case for compliance is present inside a franchise organization, stronger franchisor-franchisee relations will be built. The program also was created to demonstrate that the franchise community has the ability to self-regulate and does not need outside regulatory forces coming to bear upon it. I have moderated more than 16 Fran-Guard sessions over the past four years.

When any franchise adopts a cause, it can mobilize its resources and make a difference on a national and even global scale. It’s powerful that most people associate major franchise names with major causes. When a franchise CEO puts his or her name and financial resources behind a major cause and John Hewitt Liberty Tax truly makes a difference, people develop positive impressions of these industry leaders, their companies Service and brand name products.

Our longest running cause is fighting hunger on a global scale. Liberty Tax Service CEO John Hewitt has

embraced fighting world hunger as his lifetime cause, co-founded Stop Hunger Now, and newest venture,

Race for Food. Even a CEO can’t make a difference alone. The franchise and corporate team effort are behind helping the cause through increased recognition and publicity, fundraising, promotions, and getting employees and franchisees involved. The more awareness created for any franchise brand by its involvement to make a difference, the better for the entire industry. Our company has demonstrated the ability to respond to a plethora of industry challenges and regulations during its most recent tax season and reports solid growth in both tax returns and revenue for the just- completed tax season. Throughout this decade, Liberty Tax Service has demonstrated significant gains in st an industry formerly dominated by tax giant H&R Block and, during the 21 century, Liberty has grown by

more tax returns than both Jackson Hewitt and H&R Block combined.

John Hewitt Liberty Tax (cont.) Service Liberty Tax Service prepared 11% more returns through April 19, 2011, compared to the same time period in 2010. System wide revenues increased 12%. We continued to offer competitive choices, allowing customers to choose between professional services in brick-and-mortar locations, and do-it-yourself online tax preparation with its eSmart Tax product at www.esmarttax.com.

Our company wouldn’t be as successful without the individual success stories of our franchisees who have followed our system to achieve their own financial and independent goals, and future franchisees who follow. Building a successful franchise brand that’s affordable and a valuable asset to its stakeholders heightens the positive awareness of the industry by example.

Michael Ilitch is recognized locally and nationally as a deeply committed community leader and has accomplished many great things for the community through his humanitarian spirit and personal dedication. His success with Little Caesars has made it all possible. Mr. Ilitch has shown by example that Detroit is an excellent place to do business and that the Little Caesars franchise is an outstanding business

opportunity around the world. Michael & Little Caesars Marian Ilitch He’s encouraged Little Caesars franchisees to share his love helping others and reach out to the communities where we do business. Little Caesars participate in school related programs and have raised thousands of dollars for worthwhile charities, as well as community and neighborhood programs, through restaurant-sponsored fundraisers and in-store functions. Furthermore, many of franchisees and employees volunteer their time for numerous charitable causes and have raised millions of dollars all over the world.

Now more than ever, the focus on the importance of high-quality early education for all children is strong. Jo Kirchner Primrose This in turn has created an opportunity for early educational franchisors to respond. Through my own Schools, Inc. community involvement and partnerships, I’ve been able to bring awareness to this national issue and successfully position the Primrose brand to respond to this demand.

And, as a franchise company, we’re able to respond more quickly to the demands for more high-quality early education and care centers. With this, it’s my priority to ensure high-quality and consistent standards Jo Kirchner Primrose across each one of our Primrose schools in 20 states nationwide. Our teachers receive extensive training (cont.) Schools, Inc. that is updated every year, as well as ongoing mentoring to keep them abreast of current research and best practices to ensure our children are receiving the best education possible. This attention to the quality of the business Primrose provides brings positive awareness to the franchise industry as a whole.

We are dedicated to giving back to our communities, with a focus on kids and Veterans. Our involvement has helped raise the positive awareness of franchising by unselfishly donating time and money to these Gordon Logan Sport Clips, Inc. causes, including the awarding of scholarships to Veterans through the VFW Foundation – 130 for spring and fall semesters in 2014. We are also actively involved with the Red Cross blood drives each August- September.

I think the most important project to heighten the positive awareness of the franchise industry is the work on the NU degree. I brought the idea to NU and 18 months later we have the first ever degree. The degree Clean Brands - is both a major and a minor and soon will be in all 3 campuses around the country. Next will be the adult Greg Longe bizzie - 1800 Dry education programs both on line and in class rooms for franchising and through NU. I was fortunate to Clean participate in the dedication of a new NU building in south eastern Michigan and interviewed on the news about the degree and NU.

I feel our involvement with all of the above organizations has heightened positive awareness of franchising because each recognition puts us in contact with people who may not truly understand the franchise Tilted Kilt Ron & Debra model and many times they want to talk about the Tilted Kilt, our business model and our success. We Franchise Lynch have had several restaurateurs come to us for advice about franchising their business and we are happy to Operating LLC sit down with them and share our experience. We especially have had lots of exposure because of Ron’s appearance on Undercover Boss (it continues to rerun all over the world).

There is a defining difference between Service Brands International and so many other franchisors due to our culture of caring about our Franchisees and stated commitment to community service.

David McKinnon Service Brands Our current three brands carry a fabulous family spirit that is contagious throughout the network. International Franchisees recognize and respond to the culture of our business by being generous with each other and with their communities at large. When Super Storm Sandy hit, at a franchisee's suggestion, we raised over $30,000 to subsidize the paychecks of unemployed Home Service Professionals and

Technicians. Words whisper; actions shout! The family spirit within our brands is incredible.

Molly Maid is committed to erase domestic violence through the Ms. Molly Foundation. Many prospective franchisees choose Molly Maid over other franchise opportunities because of that commitment. Home office encouragement of owners to be a part of the community where they live and do business is actually David McKinnon Service Brands a selling point for our brand. (cont.) International

Each year on the National Day of Service (the day before 9/11) our Mr. Handyman franchisees are

encouraged to complete meaningful projects. In 2012, for example, many franchisees aimed their service

at fire department facilities.

Greg has long said that before he retired he wanted to give back to the franchise industry. The time and financial support he has contributed to the IFA and to its VetFran committee is solely for the purpose of supporting the IFA, building visibility for its Operation Enduring Opportunity initiative, and ensuring that all stakeholders involved work together to achieve the program’s goals. Greg Tanner Aaron’s, Inc. "Greg, not only sells the franchise, he stays with you until you succeed. He is informative, instructive, positive and always ready to aid and assist."

- Dale Gardner Jacobs, President, Kimberlydale, Inc.

Questionnaire Response No. 7 Affiliated Provide details on any pertinent legal actions that concern franchise systems with Nominee Company which you have been affiliated.

Jersey Mike’s Peter Cancro None Subs

One of the most concerning proposed changes is the joint employer standard that the National Labor Relations Board has been proposing. This would be devastating to nearly all franchise models. I have Top Ten Percent taken an educational approach to this problem by writing letters to the congressman in my district and our (TTP state senator. I have had lunch meetings with other elected officials to discuss this proposal and to Jerry L. Clum, Jr. Franchising, educate them on the serious damage this could cause to the economy. I've found that many did not have Inc.) a good grasp on how franchised businesses were different than corporately owned and managed locations and often, when they fully understand the differences and the ramification of a policy such as this, they begin to come around.

As with any franchise system, there are occasionally issues and concerns that are raised by franchisees. Edible Tariq Farid Edible Arrangements is no different and in each situation our goal is to work closely with the franchisees to Arrangements resolve the issue internally.

Former CEO, Russ Frith None Lawn Doctor

Currently in the State of California there is litigation whereby plaintiff contends that the franchisor acted as an employer versus an independent entity that has significant legal implication on franchise systems not Galardi Group John Galardi only throughout California but also for the entire franchise industry. As a member of the ICSC Inc. (International Council of Shopping Centers), we are helping to fight such litigation and legislation that is not business friendly.

None. The one disclosure in IKOR’s current disclosure document was not a franchise event, but one that Cynthia Gartman IKOR, USA pre-existed establishment of the franchise system at IKOR USA, Inc. This action has been fully completed and dismissed.

H&R Block was ordered to pay Liberty Tax Service one half million dollars for false advertising in 2000, and did pay just over $800,000 in total damages, costs and attorney’s fees. Liberty Tax sued over a false and misleading advertising claim regarding Block’s "refund anticipation loan" product. The controversy surrounded the advertising that promoted Block’s "refund anticipation loan" as a "refund," "refund amount," and "a check in the amount of your refund." The Court ruled that H&R Block didn’t adequately disclose this product as a loan on a tax refund.

Liberty Tax Service had just opened in the Hampton Road area in 2000 with 25 offices. The suit was filed in John Hewitt Liberty Tax January 2000, and was tried in November 2000. The ruling stated that most of the ads by H&R Block in the Service Hampton Roads area were either literally false, or were literally true but misleading, and all other elements of a claim for false advertising were established. H&R Block acted "maliciously, willfully and in bad faith," and specifically targeted Liberty Tax Service.

The presiding judge entered a nationwide injunction against H&R Block mandating that they: (1) not use the term "Rapid Refund" in connection with their loan products; (2) not advertise again in violation of IRS regulations and; (3) not use the terms "advance," "refund amount," or check in the "amount of your refund," unless they prominently and clearly stated in the advertisement that the product is a "loan."

As with any franchisor-franchisee relationship, there have been some challenges throughout the years.

But Michael Ilitch has personally met each challenge head-on with truth, honesty and a commitment to Michael & Little Caesars resolve the issue quickly and fairly. He recognizes there must be a team approach taken that can benefit Marian Ilitch both parties. Mr. Ilitch encourages very open and frequent communication within the franchise system. Franchisees are included in the decision making process through various corporate-franchisee committees.

Primrose Jo Kirchner I have not been affiliated with any pertinent legal actions concerning franchise systems. Schools, Inc.

Other than minor routine legal actions that come with the territory in franchising (or any other business), Gordon Logan Sport Clips, Inc. we have involvement with very few legal issues.

Throughout the years I’ve only been party to one issue. During the financial crisis of 2008/2009 we lost arbitration to a disgruntled franchisee that landed what was left of an automotive company tied to cars Clean Brands - sales in bankruptcy. Both Micheal Seid and Lane Fisher and countless staff and friends can attest to the fact Greg Longe bizzie - 1800 Dry that I had no personal wrong doing in the issue. The name of the franchise was Collision on Wheels. All Clean matters have been settled between me, the franchisee and the trustee without any wrong doing on my part.

Tilted Kilt Ron & Debra Concerned about Obamas broadening overtime pay. Franchise Lynch Concerned with NLRB Joint Employment decision. Operating LLC

I am very proud of the fact that since 1989 none of our affiliated brands have had any material legal Service Brands David McKinnon activities. We are proud of our track record and our ability to work with all our franchisees in a very International

positive manner.

Greg Tanner Aaron’s, Inc. None

Questionnaire Response No. 8 Affiliated Include any other information that you believe may be helpful to IFA in its Nominee Company consideration of you as an honoree.

Despite his title, Peter still jumps behind the counter to test his skills (he is still one of the fastest slicers in Peter Cancro Jersey Mike’s the company!) and demonstrate his passion for the product and the customer. He tries to instill that Subs passion in every store he enters and with every franchisee he meets.

Top Ten Percent Authored the now sold-out book, "Zero to $100 Million in Five Years". This book promotes and encourages (TTP franchise ownership. Since it has been completely sold out for about nine years now, used copies are Jerry L. Clum, Jr. Franchising, selling on Amazon.com for $100-450 each. Best selling author and motivational speaker Brian Tracy as well Inc.) past IFA President Matthew Shay endorsed this book.

As I have stated on numerous occasions during appearances on national news programs and to national news outlets, I am a living example that the American Dream is alive and well. My brother and I immigrated to the United States as children and were able to turn a small shop in Connecticut into a global Edible chain with more than 1,200 locations worldwide. In the process, we created a new category within a highly Tariq Farid Arrangements competitive industry. None of this could have been accomplished if not for franchising and the opportunities it creates for both the franchisor and the franchisee. I have always been -- and will continue to be – an advocate and champion for the franchising model due to the opportunities it provides for individuals, this country and the global community each and every day.

I believe that my long term involvement in the IFA has made a material difference in were the IFA is today.

Former CEO, I was instrumental in moving IFA from a position of no money or long term view of its role to one of Russ Frith Lawn Doctor financial stability and focused objectives. I was also a board member when we cast the vote for franchisee

inclusion.

John Galardi was truly a pioneer if only by the company he kept. His close friendship with Glen Bell truly Galardi Group John Galardi elevated his position as a franchise ambassador. To be associated with giants in this fast food niche speaks Inc. volumes of who he was as an individual.

Cynthia Gartman IKOR, USA N/A

The Liberty Tax story started with an already successful entrepreneur ready to take the risk again in the tax industry. John Hewitt envisioned his new company, Liberty Tax Service as a tax franchise that would be the world’s biggest and best. The business model would feature a fresh approach to tax preparation with a winning combination of superlative customer service and cutting-edge technology. Hewitt purchased a Canadian tax company, and opened for business in June of 1997. Using his blueprint for success, Hewitt inaugurated U.S. operations in January 1998 with 5 U.S. offices. Today there are over 3800 Liberty Tax Service offices operating in the United States and Canada.

In 1969, when Hewitt was a college student, he took the H&R Block tax course, started as a tax preparer, and started his climb up the H&R Block management ranks. Hewitt advanced to a position as Regional Director, the youngest ever in the Block operating system. Hewitt managed over 2,000 preparers in 250

offices in one of Block’s largest districts. John Hewitt Liberty Tax Service In the early 1980’s, he and his father developed a decision-tree tax interview program that generated individual responses to tax interview questions. It was the first PC tax software of its kind in the industry. Hewitt was optimistic that he could market this futuristic product to his present employer. H&R Block was not a taker, so Hewitt took steps to found a new tax company. In 1988, the company became Jackson Hewitt, utilizing the unique “Hewtax” tax interview program.

By 1986, IRS personnel also had designs on the positive effects that computerized tax preparation could have on the filing process. This was the first year that the IRS tested the electronic filing process to allow taxpayers to directly file their taxes, bypassing the mailing of returns entirely. The timing was right. Hewitt took Jackson Hewitt public in 1994. The company, a solid second to Block, subsequently sold for $483 million in 1997.

Franchising is built on the same relationship principles that families grow from. Michael and Marian Ilitch raised their 7 children with the same family values that became the Little Caesars philosophy.

In spite of his numerous successes, Michael Ilitch has remained humble. He possesses a high degree of honesty and integrity and is a shining example of what hard work, dedication and perseverance can Michael & achieve. He willingly shares his success with employees by providing a fun environment in which to work Little Caesars Marian Ilitch with competitive benefits and tremendous growth opportunities. Franchisees have been able to operate successful businesses for themselves due to the strong Little Caesars brand created by innovative and successful marketing and a quality product at a great value. Mr. Ilitch’s eagerness to help our nation’s youth and those less fortunate speaks volumes about his caring heart and community spirit. Mr. Ilitch would be fitting to be inducted into the IFA Hall of Fame and a testament to the type of individual that brings pride to the franchise community.

According to FRANdata and the Franchise Business Review, only 38 percent of franchised enterprises remain after five years. At Primrose, our Franchise Owners are viewed as CEOs of their independently own and operated schools and many have been a part of our company for more than 10 years.

How we do this is by ensuring that our Franchise Owners are passionate about the opportunity and more importantly the focus and direction of our company. Moreover, we look for Franchise Owners who understand and value the same business principles that have helped drive the Primrose brand, in turn Primrose Jo Kirchner furthering the growth of the business. Schools, Inc.

Primrose Franchise Owners stay because of the success they find not only with an average school annual revenue of approximately $1.6 million; but, also, with the personal benefits they receive in contributing to a greater cause by helping our children build the right foundation for future learning and life.

I’ve made it my mission to continue to draw on bright and passionate entrepreneurs to grow the Primrose franchise opportunity through purposeful innovation and transformation.

I started as a franchisee of Command Performance salons in 1979. Served on the Creditors’ Committee during that franchisor’s Chapter 11, and was subsequently elected to the Board of Directors to represent franchisees for two terms in the 1980s. Later I was elected President and Executive Director of our

franchisee association, which was disbanded after another franchisee and I bought the franchisor in 1991.

We helped the franchisees of that system make an orderly exit from a failed system before starting Sport Gordon Logan Sport Clips, Inc. Clips in 1993 with our first prototype salon. After two years, began franchising in November 1995 with no outside funding, and today our family controls 90+% of the company (some key employees own the balance). We have always put a high value on training and support, which is validated by our success rate…..only 3 stores closed since 2010, and two of those were leases not renewed due to shopping centers having problems with anchors closing.

I have dedicated my life to franchising and I am a long way from done. I have owned a number of very successful franchise companies. I have operated several successful franchises myself and with my family Clean Brands - and through it all, I have focused on the people. The staff, the franchisees, their staff, our vendors and Greg Longe bizzie - 1800 Dry fellow franchise industry professionals. I always try to make time for the people for without whom there is Clean no industry or business in franchising. It always has been a relationship, human resource business and industry.

My husband Ron was the General for this Tilted Kilt journey. I have been with him all the way, but there would be no Tilted Kilt Franchise without the Vision, Guts, Tenacity, Creativity, Leadership, Intelligence and Tilted Kilt Integrity that he possesses. (and, he’s a bit of a gambler too). Ron & Debra Franchise The Tilted Kilt brand is fueled by his commitment to The Code of the Clan Tilted Kilt by which he expects Lynch Operating LLC every person at every level of the organization to operate. The code embodies the values of pride, integrity, respect, strong work ethic and fun. Ron believes in building customer loyalty through exceptional service and commitment to family and community

Our relationship with all our brand franchisees is very positive. I know that our franchisees would be proud Service Brands David McKinnon of the fact that I am being considered for this award. I am proud of the track record of our franchisees and International find it affirming that today many of the Molly Maid owners have built a business they are passing on to

their children.

Greg has spent his entire career in franchising mentoring franchisors, franchisees and development managers in better performing their responsibilities. He believes that we all succeed if the each of us is passionate and thoroughly prepared to excel in this business.

Greg Tanner Aaron’s, Inc. “I had the opportunity to work directly with Greg as a Regional Director – Franchising for Aaron’s. Thanks to my 10 years working for Greg, I am today VP, Director of Franchise Sales for Buddy’s Home Furnishing. This would not be possible without the sales, management and people skills I learned from Greg. He has been an important role model in shaping my professional career. I will forever be grateful.” - Ben Green, VP, Director of Franchise Sales, Buddy’s Home Furnishings

Questionnaire Response No. 9 Are there legal, financial or other issues or situations that your selection as the recipient of an IFA award might raise which have the Affiliated potential to attract negative publicity or attention for the association and/or the franchising Nominee Company industry? Please describe.

Peter Cancro Jersey Mike’s None Subs

Top Ten Percent (TTP Jerry L. Clum, Jr. None Franchising, Inc.)

Edible Tariq Farid None Arrangements

Former CEO, Russ Frith I have no legal of financial issues that would cast a negative light on franchising or the IFA. Lawn Doctor

Galardi Group John Galardi None that I am aware of. Inc.

Cynthia Gartman IKOR, USA None

John Hewitt Liberty Tax None Service

Michael & Little Caesars N/A Marian Ilitch

Primrose Jo Kirchner There are no legal, financial or other issues or situations that would raise or attract negative publicity or Schools, Inc. attention for the IFA or franchising industry.

Gordon Logan Sport Clips, Inc. None

Clean Brands- Greg Longe None bizzie

Tilted Kilt Ron & Debra Franchise No Lynch Operating LLC

Service Brands David McKinnon None International

Greg Tanner Aaron’s, Inc. None