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The Coaching Kaleidoscope: Insights from the Inside “The Coaching Kaleidoscope provides a terrifi c overview of the most recent ideas in leadership development and coaching. In this book, scholars and practitioners, recognized authorities and rising stars in leadership thought, paint a colourful and multifaceted picture of how clinical perspective can help not only transform individuals and teams, but also create better places to work. Impressive in the range of techniques and cases discussed, solid in its theoretical underpinnings, and yet accessible, this book will guide you through the journey of becoming a more effective coach and a more refl ective leader.” —Natalia Karelaia, Assistant Professor of Decision Sciences, INSEAD “The Coaching Kaleidoscope brings together the refl ections of different practitioners as a way to promote learning and help executives discover their ‘inner journey’. Manfred Kets de Vries takes the ‘clinical perspective’ one step further in establishing a coaching culture in organizations, taking the reader where they have not been before.” —Jean-Claude Noël, Adjunct Clinical Professor of Management & IGLC Programme Director, INSEAD, former Group COO, Christie’s “Drawing on years of experience in leadership coaching Professor Kets de Vries, and his team of brilliant co-authors and contributors, invite us to move beyond the focus on coaching for just a lucky few in a management team. To make an organization vital, innovative, and the best place to work, organizations need to create a coaching culture. By allowing employees to share a conversation, an organization will create an environment in which knowledge is shared, employees’ voices are heard, and where employees are engaged and empowered.” —Svetlana N. Khapova, Associate Professor of Career Studies & Director of Doctoral Education, VU University Amsterdam, The Netherlands Copyright material from www.palgraveconnect.com - licensed to University of California-CDL - PalgraveConnect - 2011-04-14 - PalgraveConnect of California-CDL - licensed to University www.palgraveconnect.com material from Copyright 10.1057/9780230281790 - The Coaching Kaleidoscope, Edited by Manfred Kets de Vries, Laura Guillén, Konstantin Korotov and Elizabeth Florent-Treacy 9780230239982_01_prexlii.indd i 6/9/2010 6:18:41 PM INSEAD Business Press J. Stewart Black & Allen J. Morrison SUNSET IN THE LAND OF THE RISING SUN Why Japanese Multinational Corporations Will Struggle in the Global Future J. Frank Brown THE GLOBAL BUSINESS LEADER Practical Advice for Success in a Transcultural Marketplace Lourdes Casanova GLOBAL LATINAS Latin America’s Emerging Multinationals David Fubini, Colin Price & Maurizio Zollo MERGERS Leadership, Performance and Corporate Health Manfred Kets de Vries, Konstantin Korotov & Elizabeth Florent-Treacy COACH AND COUCH The Psychology of Making Better Leaders Manfred Kets de Vries, Laura Guillén, Konstantin Korotov & Elizabeth Florent-Treacy THE COACHING KALEIDOSCOPE Insights from the Inside Manfred Kets de Vries SEX, MONEY, HAPPINESS AND DEATH The Quest for Authenticity Michael McGannon & Juliette McGannon THE BUSINESS LEADER’S HEALTH MANUAL Tips and Strategies for getting to the top and staying there Renato J. Orsato SUSTAINABILITY STRATEGIES When Does it Pay to be Green? James Teboul SERVICE IS FRONT STAGE Positioning Services for Value Advantage Jean-Claude Thoenig & Charles Waldman THE MARKING ENTERPRISE Business Success and Societal Embedding Rolando Tomasini & Luk Van Wassenhove HUMANITARIAN LOGISTICS - 2011-04-14 - PalgraveConnect of California-CDL - licensed to University www.palgraveconnect.com material from Copyright 10.1057/9780230281790 - The Coaching Kaleidoscope, Edited by Manfred Kets de Vries, Laura Guillén, Konstantin Korotov and Elizabeth Florent-Treacy 9780230239982_01_prexlii.indd ii 6/9/2010 6:18:41 PM THE COACHING KALEIDOSCOPE Insights from the inside Manfred Kets de Vries Clinical Professor of Leadership Development and the Raoul de Vitry d’Avaucourt Chaired Professor of Leadership Development, INSEAD Global Leadership Centre, France Laura Guillén Assistant Professor, European School of Management and Technology, Germany Konstantin Korotov Associate Professor, European School of Management and Technology, Germany Elizabeth Florent-Treacy Associate Director, Research, INSEAD Global Leadership Centre, France Copyright material from www.palgraveconnect.com - licensed to University of California-CDL - PalgraveConnect - 2011-04-14 - PalgraveConnect of California-CDL - licensed to University www.palgraveconnect.com material from Copyright 10.1057/9780230281790 - The Coaching Kaleidoscope, Edited by Manfred Kets de Vries, Laura Guillén, Konstantin Korotov and Elizabeth Florent-Treacy 9780230239982_01_prexlii.indd iii 6/9/2010 6:18:41 PM © Manfred Kets de Vries, Laura Guillén, Konstantin Korotov & Elizabeth Florent-Treacy 2010 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identifi ed as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2010 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries ISBN 978–0–230–23998–2 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress. 10 9 8 7 6 5 4 3 2 1 19 18 17 16 15 14 13 12 11 10 Printed and bound in Great Britain by CPI Antony Rowe, Chippenham and Eastbourne Copyright material from www.palgraveconnect.com - licensed to University of California-CDL - PalgraveConnect - 2011-04-14 - PalgraveConnect of California-CDL - licensed to University www.palgraveconnect.com material from Copyright 10.1057/9780230281790 - The Coaching Kaleidoscope, Edited by Manfred Kets de Vries, Laura Guillén, Konstantin Korotov and Elizabeth Florent-Treacy 9780230239982_01_prexlii.indd iv 6/9/2010 6:18:41 PM CONTENTS List of fi gures and tables x List of contributors xi Preface xvii Acknowledgments xxv Introduction: Holistic Organizational Coaching xxvi Manfred F. R. Kets de Vries and Alicia Cheak PART ONE: SETTING THE STAGE 1 THE PROOF OF THE PUDDING: AN INTEGRATIVE, PSYCHODYNAMIC APPROACH TO EVALUATING A LEADERSHIP DEVELOPMENT PROGRAM 3 Manfred F. R. Kets de Vries, Elizabeth Florent-Treacy, Laura Guillén, and Konstantin Korotov THE PROGRAM FRAMEWORK AS A FRAMEWORK FOR EVALUATION 5 THE EXPECTED OUTCOMES OF THE PROGRAM 6 360-DEGREE INSTRUMENTS AS EVALUATION TOOLS 12 DIRECTIONS FOR FUTURE RESEARCH 16 FINAL THOUGHTS 16 2 BRINGING THE CLINICAL PARADIGM INTO EXECUTIVE EDUCATION PROGRAMS: FANTASIES, ANXIETIES, AND HOPES 20 - 2011-04-14 - PalgraveConnect of California-CDL - licensed to University www.palgraveconnect.com material from Copyright Konstantin Korotov EXECUTIVE DEVELOPMENT AND THE CLINICAL PARADIGM 21 TRANSFORMATIONAL EXECUTIVE EDUCATION PROGRAMS 22 CHALLENGES OF BRINGING 360-DEGREE FEEDBACK INTO EXECUTIVE EDUCATION PROGRAMS 24 CHALLENGES OF BRINGING GROUP LEADERSHIP COACHING INTO EXECUTIVE EDUCATION PROGRAMS 29 v 10.1057/9780230281790 - The Coaching Kaleidoscope, Edited by Manfred Kets de Vries, Laura Guillén, Konstantin Korotov and Elizabeth Florent-Treacy 9780230239982_01_prexlii.indd v 6/9/2010 6:18:42 PM CONTENTS CHALLENGES OF INTRODUCING PEER COACHING TO EXECUTIVE EDUCATION PROGRAMS 33 THE CHALLENGE OF HAVING THE RIGHT FACULTY AND PROGRAM DIRECTORS 35 3 ARE YOU FEELING MAD, BAD, SAD, OR GLAD? 38 Manfred F. R. Kets de Vries A PUZZLING TALE 38 PROJECTIVE IDENTIFICATION 41 “GOOD ENOUGH” PARENTING AND CONTAINMENT: THE ORIGINS OF SUBLIMINAL COMMUNICATION 42 SUBLIMINAL COMMUNICATION 43 TRANSFERENCE 44 COUNTERTRANSFERENCE 46 THE ACTION TRAP: “I ACT, THEREFORE I AM” 47 ALIGNMENT 50 PART TWO: CREATING REFLECTIVE PRACTITIONERS 4 CASE STUDIES OF SELF-AWARENESS AND CHANGE 59 Elizabeth Florent-Treacy INSIDE THE IDENTITY LABORATORY 60 THE RESEARCH SETTING 61 THE CCC PROGRAM DESIGN 61 PARTICIPANTS’ STORIES 63 WHY USE WRITTEN TEXTS? 63 THE REITERATIVE RESEARCH PROCESS: IDENTIFYING ORGANIZING THEMES AND RED THREADS 65 THE LAB REPORT 67 CONCLUSION: WHAT ARE THE SURPRISES? 68 5 SOMETHING FROM NOTHING: THE USE OF TRANSITIONAL SPACE AND HOW GROUP COACHING CHANGES PEOPLE 71 Graham Ward Copyright material from www.palgraveconnect.com - licensed to University of California-CDL - PalgraveConnect - 2011-04-14 - PalgraveConnect of California-CDL
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