5/15/2019 HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program
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HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program
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English (US) Program expanded in January 2019. It is essential to recheck your battery, even if you did so previously and were informed that it was not affected. If you have already received a replacement battery, you are not affected by this expansion. Contact Us
Phone In January 2019, in cooperation with various government regulatory agencies, HP announced an expansion to its a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018. Email
These batteries have the potential to overheat, posing a re and burn hazard to customers. For this reason, it is essential to recheck your battery, even if you did so previously and were informed that it was not affected. CPSC Announcements However if you have already received a replacement battery, you are not affected by this expansion. CPSC Announcement
Batteries affected by this program may have been shipped with specic HP Probook 64x (G2 and G3), HP Health Canada ProBook 65x (G2 and G3), HP ProBook 4xx G4 (430, 440, 450, 455, and 470), HP x360 310 G2, HP ENVY M6, HP Announcement Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations sold worldwide from December 2015 through April 2018. They were also sold as accessories or provided as Additional Content replacements from December 2015 through December 2018 for the above products, as well as additional products through HP or an authorized HP Service Provider, including certain HP Mobile Thin Client products. Battery Safety Mode / Bios Update Information Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorized technician at no cost. HP is also releasing an update Replacement Option to the BIOS to add batteries affected by the program expansion. The updated BIOS places the battery in Information "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into "Battery Safety Mode".
Battery Safety Mode is only applicable to HP products affected by this recall. If the validation process identies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted. During the reboot process, an option will be presented to enable Battery Safety Mode. Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled. HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor. For more information please refer to the FAQs tab on this website.
HP’s primary concern is for the safety of our customers. HP is proactively notifying customers, and will provide replacement battery services for each veried, eligible battery, at no cost. For customers with 5 or more potentially affected batteries, HP has put in place a process to assist with validation and ordering . For details please refer to the FAQs tab on this website.
Getting Started
Note: Not all batteries in all HP ProBook 64x, HP ProBook 65x, HP ProBook 4xx, HP x360 310 G2, HP ENVY, HP Pavilion x360, HP 11 notebooks, HP Thin Clients, and HP Zbook mobile workstations are affected by this recall.
The HP Battery Program Validation Utility will check if the battery in your notebook computer is affected. Validation using the utility generally takes less than 30 seconds
Download HP Battery Validation Utility
Minimum system requirements for the utility are: · Windows Operating System · Microsoft .Net Framework 4.5.2 · HP Software Framework If you do not meet minimum requirement's, please download the fully loaded battery validation utility that will install the required frameworks. https://batteryprogram687.ext.hp.com/en-US/ 1/2 5/15/2019 HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program After installation click this icon on your desktop to check your battery:
Notebook Product Names for batteries that may be affected
The following products may have been shipped with affected batteries
ProBook HP Probook 640 G2 HP ProBook 640 G3 HP ProBook 645 G2 HP ProBook 645 G3 HP ProBook 650 G2 HP ProBook 650 G3 HP ProBook 655 G2 HP ProBook 655 G3 HP ProBook 430 G4 HP ProBook 440 G4 HP ProBook 450 G4 HP ProBook 455 G4 HP ProBook 470 G4 ZBook HP ZBook 17 G3 HP ZBook 17 G4 HP ZBook Studio G3 x360 HP x360 310 G2 Pavilion HP Pavilion x360 ENVY HP ENVY m6 HP 11 HP 11 Notebook PC
The following products are compatible with, but were not shipped with, affected batteries. Customers may have purchased a battery as an accessory or received a replacement battery through services that is affected by the recall.
ProBook HP ProBook 430 G5 HP ProBook 440 G5 HP ProBook 450 G5 HP ProBook 455 G5 HP ProBook 470 G5 ZBook HP ZBook Studio G4 ENVY HP ENVY 15 Mobile Thin Client HP mt20 HP mt21 HP mt31
Country/Region : United States
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