2010

vol.3 Thistle The Magazine of

Half Yearly Results Reflect Group’s Strong Performance > page 3

Group Chairman Pays Special Visit to Astra > page 5

Gammon Scores Big on Safety > page 22

Jardine OneSolution – At the Cutting Edge of Southeast Asia’s IT Growth Going Strong

As the Group’s excellent half yearly results indicated, we are in a strong position with good performances across our major operating units compared to the more challenging first six months of last year. With our core businesses focused on East Asia, the Group is well placed to make the most of the region’s growth and development.

Jardine OneSolution (JOS), the subject of the feature on pages 14-19, is an excellent example of a Group business which has grown and developed within the region to become one of its leading Integrated IT Solution and Services Providers. Driven by its corporate culture of ‘Play to Win’, JOS has successfully developed a model that encompasses both direct end-user and distribution businesses. In the process it has expanded from its base into mainland China, Macau, and .

Anthony Nightingale At the Centre 2 Tenth Anniversary Milestones in Performance Awards Tele-Pharmacy on Show at Stores in Hong Kong China Forum … 7

Leadership 8 Rise in New Installation Business for Jardine Schindler Group Jardine Lloyd Thompson Limited Name Change Underlines Specialized Services Mandarin Oriental Makes an Impact in Macau JEC Contracts Reflect Diverse Range of Expertise …

Feature 14 Jardine OneSolution – At the Cutting Edge of Southeast Asia’s IT Growth CONTENTS

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Performance 20 Dairy Farm Little Green Ambassador Scheme Grows Even Bigger Wins ALB In-House Law Award Again Hong Kong Maximizes Online Platforms for ‘Shrek’ Campaign 25 Asia Brand Award for 7-Eleven Singapore …

Spirit 26

Official Opening of MINDSET Place MINDSET Fun Day 2010 Marks Eighth Anniversary 2010 Jardine Scholars Begin their Degree Courses Gammon Leads Walk to Guangzhou in Support of Charity …

People 32 Directors Fly High Astra Celebrates 53rd Anniversary Senior Management Appointments 32 Enterprise at Work … PT Hero Tbk Tenth Anniversary Milestone for

Pride in Performance Awards

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Successful New Venture

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AT THE CENTRE 3

Tenth Anniversary Milestone for Pride in Performance Awards

2011 is a milestone year for the Pride obstacles to achieve success. Their At the Centre in Performance Awards as it marks efforts demonstrate how they have the 10th anniversary of the launch of taken the Jardines core values – the programme. Enterprise, Energy, The Right People and Performance – and put them into Inviting submissions from Jardine action,” said Mr Nightingale. Matheson Group companies and business units, Managing Director The five award categories for the Anthony Nightingale said that 2011 PIP Awards are: taking ‘pride in performance’ had • Customer Focus

Business Outperformance always been a defining element of • Marketing Excellence Jardines’ companies. • Successful New Venture • Innovation and Creativity “It is a quality that is strongly • Business Outperformance reflected in our work, our attitude and our achievements. Over the last The deadline for entries is nine years, PIP award winners have 7th January 2011. surpassed expectations and overcome

Half Yearly Results Reflect Group’s Strong Performance

The Jardine Matheson Group’s half Operating conditions improved for Jardine Cycle & Carriage produced yearly results reflect its strong Jardine Pacific’s businesses leading to a good set of results as trading performance throughout the first a good result for the period. Jardine conditions remained positive for most half of 2010 compared to the more Motors’ profits rose strongly in the six of its business interests. Its directly challenging first six months of 2009. months compared with the first half held motor interests in Singapore Significantly increased contributions of 2009. Despite low interest rates suffered from government measures to were received from all major operating and a subdued rating environment, restrict demand, but profit growth was units, most notably Hongkong Land Jardine Lloyd Thompson produced a recorded in Malaysia, and and Astra in Indonesia. satisfactory profit increase. . Astra’s activities, in particular its automotive, financial services Underlying profit for the first six Hongkong Land enjoyed an excellent and heavy equipment operations, months of 2010 was US$664 million, first half with an impressive profit were supported by growth in the an increase of 70% over the same contribution from its residential Indonesian economy. period in 2009. Underlying earnings development activities. Dairy Farm per share were 68% higher at US$1.85. maintained its expansion programme “While the Group’s overall Group turnover including 100% during the first half of the year and performance in the second half is of the turnover of associates and added 127 outlets to reach a total unlikely to exceed that of 2009, a joint ventures was US$22.8 billion, of some 5,200 stores. Occupancy in satisfactory result is expected for the compared to US$15.7 billion in the Mandarin Oriental’s hotels benefited full year,” said Group Chairman Sir first half of 2009. An increased interim from increased demand in the first Henry Keswick. dividend of US¢30.00 per share was half of 2010 with the strongest declared, up 20%. performances being seen in Asia, particularly Hong Kong. Mainland China Vice Minister Meets Group Chairman in London

A delegation from mainland China led by Vice Minister Jiang Zengwei met with Jardine Matheson Group Chairman Sir Henry Keswick at Mandarin Oriental Hyde Park, London during a visit to the United Kingdom.

The delegation, which was visiting the UK for trade talks, met Sir Henry and Group Directors Lord Leach, Simon Keswick and Martin Barrow over breakfast at the hotel. During their meeting Mr Jiang, who has a special interest and responsibility Centre left: Jardine Matheson Group Chairman Sir Henry Keswick with (centre right) Jiang Zengwei, Vice for the sector, was briefed on Minister, Ministry of Commerce, The People’s Republic of China; and, from left, Jardine Matheson Group Jardines’ interests in China including its Director Lord Leach; Madam Xiang Xin, Director General, Market Supervision, Ministry of Commerce, China; and Zhou Xiaoming, Minister Counsellor, Chinese Embassy; and (at back) Hua Xiong, Third retail businesses. Secretary, Chinese Embassy; and Jardine Matheson Group Directors Simon Keswick and Martin Barrow.

Group Managing Director Visits Mainland China Projects

Group Managing Director Anthony from Government departments for Mayor Zhu Wei. Later, the Mayor of Nightingale accompanied by Jardine further investment in Chengdu, Chongqing, Huang Qifan, described the Matheson (China) Chairman Y K Pang particularly in Jinjiang District. Danzishi site as the ‘crown jewel’ of the visited a variety of Group projects new Central Business District when he during a recent three-city trip to In Chongqing, after breakfast with hosted a lunch for Mr Nightingale. mainland China. Madam Zou Xiaoping, Director of Chongqing China Council for the Mr Nightingale also visited Hongkong In Chengdu, Mr Nightingale met Zhou Promotion of International Trade, Land’s first project in Chongqing, Siyuan, Party Secretary of Jinjiang Mr Nightingale and his team visited Bamboo Grove and called in at one of District where Jardines has a presence Hongkong Land’s latest property Mannings’ health and beauty stores in through two Zung Fu Mercedes- development in the city, Danzishi in Nan the city. Benz dealerships, Mannings health An District, where they were greeted and beauty stores and a number of by officials led by Nan An District Party In Shanghai, his final destination, Starbucks outlets. Mr Zhou offered the Secretary Xia Zeliang as well as the Mr Nightingale visited various real Jardine Matheson Group every support District Mayor, Liu Baoya and Vice estate projects and was received by Shanghai Vice Mayor Tang Dengjie at the City Hall. Mr Nightingale told the Vice Mayor that the Group is developing a number of businesses in Shanghai including shipping, insurance, hotels, health and beauty stores, IT and finance, and that Hongkong Land is investigating opportunities in real estate.

Mr Nightingale also toured the Group’s activities at World Expo 2010 in the company of Maxim’s Group Chairman and Managing Director Michael Wu Centre: Anthony Nightingale and Chongqing Mayor Huang Qifan with the Jardine Matheson Group delegation and municipal officials. and its board of directors. 5

Group Chairman Pays Special Visit to Astra Lord Powell Meets Senior Mainland China Officials Group Chairman Sir Henry Keswick Following a meeting with At the Centre made a special visit to Astra Mr Sugiarto and lunch with Astra’s Matheson & Co Director Lord Powell International during his trip to Board of Directors and Mr Prasetio, of Bayswater met senior Party leaders Southeast Asia earlier this year. the party, accompanied by Astra during visits to Chongqing and Beijing. Chief of Corporate Communications Sir Henry, accompanied by Jardine Arief Istanto, visited the Astra Lord Powell held discussions with Cycle & Carriage Managing Director Museum. There, they viewed Astra’s Li Yuanchao, Politburo member and Ben Keswick, Deputy Chairman milestones and remembered former Head of the Communist Party of China Y C Boon and Indonesia Country President Director Michael D Ruslim, Organisation Department; Bo Xilai, Chairman Jonathan Chang, was who died in January, by watching ‘His Politburo member and Chongqing greeted by President Director of Spirit Lives On’, a video tribute to Party Secretary; and Hu Chunhua, Prijono Sugiarto his life. Party Secretary of Inner Mongolia. Lord and PAMA President Director Powell also met with Liu Mingkang, the Sudiarso Prasetio. Banking regulator, Zhang Ziyun, the Vice Minister for Foreign Affairs, and Jardine Matheson Group Chairman Li Zhiqun, Chairman of State-owned Sir Henry Keswick accompanied by Assets Supervision and Administration President Director Commission of the State Council, of Astra, Prijono Sugiarto and the supervisory board of the state- Jardine Cycle & owned industries. Carriage Managing Director Ben Keswick look at While in Chongqing, Lord Powell visited Astra’s milestones during their visit to the Danzishi site, Hongkong Land’s the Astra Museum. latest development project in the city.

Deputy Prime Minister of Vietnam Visits Jardine Matheson in London

The Deputy Prime Minister of Vietnam, Street in London during a trip to the Pham Gia Khiem visited the Jardine United Kingdom for the signing of Matheson Group offices at 3, Lombard a UK-Vietnam Strategic Partnership declaration with the First Secretary of State, William Hague. Matheson & Co Director Lord Powell with Politburo member and Chongqing Party Secretary Bo Xilai. Mr Khiem met with Group Chairman Sir Henry Keswick and Directors Simon Keswick and Lord Leach of Fairford. The occasion was an opportunity to outline the Group’s existing and planned investments in Vietnam. Vice Minister of Foreign Affairs Nguyen Quoc Cuong, the Vietnamese Ambassador in Left: The Deputy Prime Minister of Vietnam, Pham Gia Khiem and Jardine Matheson Group Chairman London, Tran Quang Hoan and the Sir Henry Keswick exchange gifts during Mr Khiem’s British Ambassador in Hanoi, Mark visit to the Jardine Matheson Group offices at Lord Powell meets with Politburo member and Head of 3, Lombard Street in London. Kent, also attended the meeting. CPC Organization Department Li Yuanchao in Beijing. Tele-Pharmacy on As well as sourcing locally available Show at Mannings construction materials, Gammon Stores in Hong Kong also had to negotiate the import of Impressive Jardine sophisticated equipment.

Matheson Group “As construction practices and Presence at World Expo building regulations in Shanghai 2010 Shanghai and Hong Kong are different, good communication with the Expo Several Jardine Matheson Group organization and local authorities companies have enhanced their was essential to ensure that approval presence in China with their processes did not hinder the involvement in World Expo 2010 challenging construction programme,” Shanghai, which opened in May and said Gammon Contracts Manager closed at end of October. Charlz Yan.

Gammon Construction designed and Gammon worked closely with built the Hong Kong pavilion, Maxim’s its consultants and the HKSAR catered for many thousands of visitors Government’s Architectural Services to Expo and Astra was a key sponsor Department to incorporate various of the Indonesian pavilion. ‘green’ features into the pavilion in keeping with the ‘Better City – Better Awarded the contract by the Hong Life’ theme of Expo. These included folded and perforated aluminium Mannings’ innovative and first-to-market ‘Tele- Kong SAR Government to turn Pharmacy’ booth provides customers with real- the winning entry in a design cladding to facilitate natural light and time consultations with registered pharmacists. concept competition into keep the structure cool, solar panels reality and build the Hong Kong pavilion, Jardine Matheson Group Managing Gammon’s solution Director Anthony Nightingale visited was a contemporary, three Mannings stores including the three-storey structure recently opened flagship store at with three-dimensional the Hang Lung Centre in Causeway characteristics. The Bay, as part of his annual tour of the group’s involvement Group’s Hong Kong operations. included every aspect of the project and also During the visit, the Mannings encompassed the senior team showed Mr Nightingale pavilion’s fitting out, new initiatives implemented at audio-visual packages, store level and demonstrated the interactive games, innovative and first-to-market landscaping and ‘Tele-Pharmacy’. maintenance.

‘Tele-Pharmacy’ provides shoppers Construction had to be with pharmaceutical advice completed within a tight through a teleconference system timeframe and at its peak link to a pharmacist stationed at more than 150 workers another Mannings outlet. This is and supervisors from designed to address the needs of both mainland China and Maxim’s Group was the only Hong Kong representative in the Chinese the increasing number of health Culinary Zone at World Expo 2010 Shanghai where it presented the Hong Kong were on site. best of Asian food to Expo visitors. conscious consumers. 7

western restaurant in Shanghai and

recently opened the first two Genki At the Centre Sushi outlets in Shenzhen.

“We see many potential opportunities in China and made the most of Expo to learn more about the taste profiles of Mainland diners,” said Mr Sham.

Astra’s contribution of US$1 million towards the Indonesian Pavilion reflected its corporate culture of being a valuable asset to the nation and supported the Government’s efforts to build a positive image of Indonesia in the eyes of the world. Visitors to the Hong Kong Pavilion at World Expo Shanghai China 2010 were impressed by the many different elements which reflected Hong Kong’s dynamism and enthusiasm. Regular audio-visual presentations of and a living green insulation blanket In preparation for Expo, the group the group’s corporate profile and the on the roof in the form of heat- recruited more than 300 people, prominent display of Astra’s logo gave absorbing vegetation. most of them hospitality and catering the group an ongoing presence in the students from Shandong College of pavilion. By the end of Expo, it was “The Hong Kong pavilion attracted Tourism and Hospitality, and put them estimated that some six million people some 11,000 visitors per day during through a rigorous training programme had visited the pavilion, two million of Expo and enhanced Gammon’s including topics on food safety, service those in the first 50 days alone. presence both in mainland China and and image and etiquette. on the world stage,” said Mr Yan. “Astra was pleased to have been Maxim’s has had a presence in mainland able to play a part in showcasing Meanwhile Maxim’s Group promoted China since 2005 when it introduced Indonesia’s richness and diversity and Hong Kong’s unique culinary culture Mei-Xin Cakes to Guangzhou. It its positive development over the last at Expo with Chinese and overseas now has over 60 Mei-Xin outlets in few decades,” said President Director visitors enjoying Hong Kong, Asian Guangzhou, Shenzhen and Foshan, a Prijono Sugiarto. and Western delicacies in its 20,000 square foot food hall. The group was also the only representative from Hong Kong to partake in the ‘Chinese Culinary Zone’ where the emphasis was on presenting the best of Asian food to Expo visitors.

“Maxim’s was selected as an Expo caterer following fierce competition,” said John Sham, General Manager, Maxim’s Fast Food, Food Production Centre, Group Quality Assurance. “Our persistent pursuit of quality and extensive experience in professional catering for many international and large-scale events were key factors in our selection.” Astra was a key sponsor of the Indonesian pavilion, which attracted millions of Expo visitors. Rise in New Installation Business for Jardine Schindler Group

LEADERSHIP 9

Rise in New Installation Business for Jardine Schindler Group Leadership Jardine Schindler Group (JSG) has at the highest Platinum level use property complex, Kuningan City recorded a 69% rise (in units) in new under the Leadership in Energy in , while in the Philippines, the installation business in the first half and Environmental Design Core Grade A Green office Zuellig Building of 2010 over the same period in 2009. and Shell Programme (LEED-CS ) in the heart of Metro Manila, which JSG’s top range high-speed elevators of the US Green Building Council. received a pre-certified Gold level also achieved more than 120% growth The 36-storey mixed-use office and under LEED-CS, will be equipped with (in units) compared with the first retail building will be equipped with 25 Schindler products including 17 half of last year. The outstanding 53 Schindler escalators. Schindler 7000 high-rise lifts. performance was supported by JSG’s successes in the low to mid rise In Vietnam, the Crescent Mall in Hanoi, Finally, Vattanac Tower will be the first residential and high-rise segments in which will be the largest shopping and building in Cambodia to be equipped the South East Asia region. entertainment centre in the country with Schindler’s traffic management when completed, will be equipped system. The 38-storey headquarters Among the contracts won are Hysan with 44 Schindler lifts and escalators. of Vattanac Bank is located in the Place in Hennessy Road, the first In Indonesia, Schindler will supply 79 heart of Phnom Penh and is poised to building in Hong Kong pre-certified units lifts and escalators to the mixed- become a city landmark.

Jardine Lloyd Thompson Limited Name Change Underlines Specialized Services

JLT Group subsidiary, Jardine Lloyd insurance market from 4% Thompson Limited (JLTL), is to change to its current position of its name to JLT Specialty Limited from 20%, making it the third 1st January 2011 in a move which largest aviation broker in the reflects its position as one of the world and well on the way world’s leading specialty brokers to achieving its objective of and underlines its expertise and becoming number one. In the experience and the highly specialized last 18 months alone, JLT has services it provides to clients. won some 30 new aviation clients. These have comprised Jonathan Palmer-Brown, who joined a concentration of wins in the the JLT Group earlier this year, has Asian region, but also new been appointed Chairman while Martin business in North and South Hiller, who has led the transformation America and Europe. of the business over the last five years as Chief Executive Officer of JLTL, will “Our efforts to increase our continue as CEO of JLT Specialty. distribution through the JLT Group network complemented JLTL’s existing specialty portfolio by dedicated resources and includes sectors such as Construction, the hiring of acknowledged Marine, Energy, Communications & industry leaders has paid off,” Technology, Life Sciences, Real Estate said JLT Re Group Chairman and Financial Risks. To this will be and CEO Alan Griffin. “Most added the rapidly emerging Aerospace importantly, the market capabilities, which will be transferred has started to move and from JLT Reinsurance Brokers Limited. JLT is ever closer to its goal of becoming the leading Over the last five years, JLT has aviation insurance broker by Jardine Lloyd Thompson is now the third largest aviation insurance broker in the world and well on the way to increased its share of the aviation any measure.” achieving its objective of becoming number one. THACO Launches New Facilities to Enhance Operations

Truong Hai Auto Corporation (THACO), in which Jardine Cycle & Carriage has a 28% interest, has launched several new facilities to enhance its operations in Chu Lai Open Economic Zone, Vietnam.

At an event which was attended by THACO’s Board of Directors, dealers, press and media agencies, guests and THACO staff, two new factories were officially opened – one a steel processing factory and the other a Among the new facilities opened by Truong Hai Auto Corporation (THACO) to enhance its operations in Chu Lai mechanical automobile factory and a Open Economic Zone, Vietnam are mechanical automobile and steel processing factories. groundbreaking ceremony was held for Tam Hiep Port. Tran Ba Duong. “The new port will of Labor, Invalids and Social Affairs, also benefit THACO’s operations as Tran Ngoc Nhi officially launched “These new factories will enable well as other enterprises in the region the establishment of another THACO THACO to produce more components and is part of our commitment to project, a vocational college in Chu of a higher quality and at a lower cost making Chu Lai a modern multi-sector Lai Truong Hai. This will train and which, in turn, will help it to contribute economic zone.” supply staff for THACO’s operations as further to the localization process part of its priority to develop human of Vietnam’s automotive industry,” During the event, Quang Nam resources in the area. explained THACO Group Chairman Province’s Director of the Department

Mandarin Oriental Makes an Impact in Macau

Mandarin Oriental Hotel Group announcement that it is also to The 213-room Mandarin Oriental, (MOHG) is making an impact in introduce the first branded Mandarin Macau opened at the end of June to Macau with the opening of the new Oriental residential concept to open great fanfare with fashion designer Mandarin Oriental, Macau and the in Asia. and Mandarin Oriental ‘fan’ Vivienne Tam among the prominent guests. The hotel is located at One Central on the Nape waterfront, a prestigious mixed- use Hongkong Land joint venture development with Shun Tak Holdings.

The Residences & Apartments in Macau will comprise 56 luxurious residences and 36 apartments located on the 15 floors immediately above the hotel. Owners will enjoy easy access to the luxurious facilities of Mandarin Oriental, Macau as well as direct access to the One Central Macau shopping centre and lifestyle destination MGM Grand.

Vida Rica is a stunning new restaurant and bar at Mandarin Oriental, Macau, which opened at the end of June. 11

JEC Contracts Reflect Diverse Range of Expertise 7-Eleven Singapore

Celebrates Milestone of Leadership Jardine Engineering Corporation (JEC) has won three contracts in Hong Kong which reflect the diverse range of expertise within the group. 500th Store

• In the first, JEC is to install the Transfer Screening Feed System at Hong Kong International Airport (HKIA), as part of the Airport Authority’s Baggage Handling System capacity enhancement. The work will provide a new conveyer arrangement for transfer baggage, which will be subjected to security screening and sorting processes similar to newly checked-in bags.

The contract includes conveyer route design and Electrical & Mechanical (E&M) equipment and system installation. It is the latest in a series of contracts awarded to JEC to improve the Baggage Handling System.

• In another ongoing partnership, JEC has been awarded five new contracts from The Link Management (The Link). JEC will provide maintenance

for water supply and fire service installations in seven districts and for 7-Eleven Singapore celebrates the opening of its electrical installations in two. Under the new contracts, JEC will service the 500th store. shopping centres, car parks, markets and cooked-food stalls within the dedicated districts. 7-Eleven Singapore has celebrated Prior to the new contracts, JEC had been in partnership with The Link for over a major milestone with its 500th four years providing operations and maintenance services for its mechanical store opening. ventilation and air-conditioning systems. Last year, JEC was asked to extend its service to The Link’s full property portfolio. This means that JEC is fully The store is located in the supporting facilities that serve 40% of Hong Kong’s population. Pinnacle@Duxton, which is the first-ever 50-storey public housing • In the third HK$210.8 million (US$27 million) contract awarded by the project in Singapore with 1,848 Drainage Services Department, JEC is to supply and install E&M equipment apartments in seven tower blocks. for the latest stage of the upgrade of Tai Po Sewage Treatment Works. The licensor, 7-Eleven Inc senior “We will bring the engineering expertise and experience JEC has gained management team, business partners from Sha Tin and Shek Wu Hui Sewage Treatment Works to deliver the and team members attended the official highest performance and quality to this latest project,” said JEC Chief opening, which included a series of Executive Alex Newbigging. in-store activities and entertainment for residents. Three special deals were also available on the day at all 7-Eleven stores in Singapore to thank consumers for their support over the years.

The same evening more than 700 team members, franchisees, business partners and guests came together to celebrate the milestone, which makes 7-Eleven the largest chain in Singapore.

Jardine Engineering Corporation has been awarded five new contracts from The Link Management in Hong Kong. Onwards and Upwards for Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group Meanwhile, the Royal Suite at (MOHG) has announced another Mandarin Oriental Hyde Park, new hotel in the Middle East and London is setting a new standard in enhanced facilities in several existing the capital following an extensive properties. renovation. The three-bedroom suite remains true to its elegant Victorian MOHG will manage a new luxury city architectural heritage but introduces centre hotel and serviced apartments a fresh, contemporary style. Raised in Doha, the capital of Qatar. ceilings and streamlined furnishings

Mandarin Oriental, Doha will be the are complemented by a sweeping The Royal Suite at Mandarin Oriental Hyde Park, London is group’s second hotel in the Middle balcony that runs the entire length setting a new standard in the capital following an extensive renovation, which has introduced a contemporary style while East following its announcement of the suite. remaining true to its elegant Victorian architectural heritage. earlier this year that it will open Mandarin Oriental, Abu Dhabi in At Mandarin Oriental, Singapore, In a reflection of its Oriental values, 2013. the swimming pool and deck MOHG is sponsoring ‘The Emperor’s have been transformed to form an Private Paradise: Treasures from The property, which is being area surrounded by lush tropical the Forbidden City’, a landmark US developed by owners DOHALAND, is landscape and raised to different exhibition organized by the Peabody scheduled to open in 2014 and will levels to emphasize the spectacular Essex Museum in partnership with be located in Musheireb adjacent to views of Singapore’s city skyline. the Palace Museum, Beijing, and Souk Waqif and the city’s business The revamped area has also in co-operation with the World centre in West Bay. Mandarin benefited both dining and event Monuments Fund. Oriental, Doha will feature 160 facilities, which include a new luxurious guestrooms and suites, as casual lounge offering breathtaking Never before seen by the public, the well as 95 serviced apartments. vistas and sunsets. artistic treasures from the private retreat of the celebrated Qianlong “Our vision to create a spectacular Emperor (r.1736-1796) were revealed and prestigious luxury hotel will form for the first time at the Peabody Essex the centrepiece of the new Musheireb Museum in Salem, Massachusetts in urban development,” said MOHG September. The exhibition will also Director of Operations, Europe, travel to The Metropolitan Museum of Middle East & Africa Christoph Mares. Art in New York and the Milwaukee Art Museum in 2011. In the USA, Mandarin Oriental, Miami has celebrated its 10th anniversary Meticulously restored from the with the completion of an extensive Qianlong Garden complex deep within renovation. The enhancements the Forbidden City, the 90 objects include the redesign of its 295 unveil the contemplative life and guestrooms, a rejuvenated Oasis refined vision of one of history’s most Beach Club and a newly renovated influential figures. 20th floor Presidential Suite.

“We are especially proud to support “This significant investment in this public exhibition, which is directly Mandarin Oriental, Miami will ensure engaged with the issues of cultural that the hotel continues to be at preservation and conservation that are the forefront of luxury hospitality in The new swimming pool and deck area of so critical to our times,” said MOHG South Florida,” said General Manager Mandarin Oriental, Singapore has been raised Chief Executive Edouard Ettedgui. Jorge Gonzalez. to different levels to emphasize the spectacular views of Singapore’s city skyline. 13

Hongkong Land Joint Mannings China Celebrates Anniversary

Venture Sponsors and Growth Leadership Singapore 2010 Youth Mannings China has celebrated its currently has 18 stores and hopes to Olympic Games sixth anniversary and continuing have almost doubled that number by growth in mainland China with a the end of the year. Raffles Quay Asset Management, themed ‘Go Green Life’ event at the company which markets and Infiniti Plaza, Shanghai. “More and more Shanghai customers manages Hongkong Land joint venture are attracted by our high-quality development Marina Bay Financial Since Mannings opened its first store products, professionalism, pleasant Centre (MBFC) in Singapore, showed in China in 2004, the business has store environment and attentive its support of the inaugural Singapore steadily grown to over 154 stores services,” said Mannings China Chief 2010 Youth Olympic Games with a in 22 cities. In Shanghai, Mannings Executive Officer Jenny Lee. donation of SG$200,000 (US$153,740). The sponsorship helped illuminate the skyline through the use of cannon spotlights and fireworks and enhanced the central fountain with laser effects.

The event, which exemplified the Olympic values of excellence, friendship and respect, brought together more than 5,000 athletes aged between 14 and 18 from around the world to compete in 26 different sports. The opening and Mannings China staff celebrate the company’s 6th anniversary and continuing growth in mainland China. closing ceremonies were held at The Floating Platform at Marina Bay.

MBFC sits on a prime waterfront site at Jardine Motors Group UK Secures Landmark the heart of Singapore’s new downtown London Location for McLaren Automotive and comprises three office towers with nearly 3 million square feet of prime Jardine Motors Group (JMG) in McLaren London showroom, which is Grade A office space, two residential the United Kingdom has secured to be located at One Hyde Park, The towers comprising 649 luxury a landmark London location for Residences at Mandarin Oriental. apartments and penthouses as well as the European flagship of McLaren approximately 176,000 square feet of Automotive, which it has been “One Hyde Park will establish retail space at Marina Bay Link Mall. chosen to represent in the UK capital the showroom as a landmark and Southeast England. development and give us a home that is befitting of McLaren’s sports JMG will begin selling the long- cars,” said JMG UK Chief Executive awaited McLaren MP4-12C sports Alun Jones. car from the Spring of 2011 at the

Jardine Motors Group has secured a prime location at One Hyde Park, The Residences at Mandarin Oriental in London for the European flagship of McLaren Automotive. Robert Garman, Director of Marina Bay Financial Centre (MBFC), runs along Raffles Avenue in the Olympic torch relay held as part of the inaugural Singapore 2010 Youth Olympic Games, which MBFC supported with a sponsorship donation. Jardine OneSolution – At the Cutting Edge of Southeast Asia’s IT Growth

Feature 15

Jardine OneSolution – At the Cutting Edge of Southeast Asia’s IT Growth Feature

From its earliest days Jardine services and support. The group’s OneSolution (JOS) has been a leader operations actively serve over 20,000 in information technology (IT) in business customers, ranging from Southeast Asia. Starting out as a large corporate enterprises to small marketing and sales division of the and medium businesses, as well as Jardine Matheson Group distributing government and education sectors. Canon brand cameras and office Over the years, JOS has built and equipment in the 1960s and 70s, the nurtured enduring relationships with JOS’ reputation for reliability and quality is reflected in the long list of awards and accreditations which business unit then expanded into IT many of these customers, providing the group has received. products distribution in the mid-1980s. IT products and related services and Keeping pace with the rapid advances support to cater for their business Last year MIS Magazine listed JOS as of IT through the 1990s, the company needs as they have expanded into new one of the most strategically important which became Jardine OneSolution operating bases around the region. top 20 regional IT companies in Asia, in 2000 has developed and grown JOS has also established many long- while this year JOS has picked up through key acquisitions to its position term relationships with its vendors, several awards, including in Hong today as one of the region’s leading among them global household names Kong the e-brand Awards 2010 – integrated IT solution and services such as Avaya, Cisco, Hewlett-Packard, ‘The Best of Consulting & Systems providers, covering Hong Kong, IBM, Lenovo, Microsoft and Oracle. Integration Service Provider’. mainland China, Macau, Singapore and Malaysia. JOS’ relationships with its customers JOS has also received many accolades, and vendors, as well as its reputation which reflect its preferred partner JOS is the only player in Asia to have for reliability and quality, are reflected status with its vendors. In Hong successfully developed a business in the long list of awards and Kong, the group is a Microsoft – Gold model comprising both direct end- accreditations which the group has Certified Partner and in 2009 was user and distribution businesses. received. Among the most recent are named Adobe – Top Creative Suite These are focused on the core areas ISOs for JOS’ quality management and Reseller of the Year. In Singapore, of computer and office products, professional services in Hong Kong, recent accolades include HP ProCurve enterprise systems, and technical Singapore, Guangzhou and Shanghai. 2008/2009 Best Distributor For Market Share Growth and Certified Lenovo Premium Business Partner in 2009, while in Macau and China, JOS is a Cisco Gold Certified Partner.

With a corporate culture of ‘Play-To- Win’, JOS is currently engaged in a drive to expand and grow its business in existing markets while selectively seeking opportunities in new ones.

“We are very focused on reinforcing our core competencies and enhancing our strengths and thus our competitive edge,” explained JOS Chief Executive Officer Steve Lo. “We are also well prepared to take up new business opportunities in line with our desire to JOS’ operations actively serve over 20,000 business customers in Hong Kong, mainland China, Macau, Singapore and Malaysia. win attitude.” Keeping Hong Kong Ahead

JOS commands one of the largest JOS Transforms the IT Power, Lloyds TSB, MTR Corporation, market shares in the sophisticated, Infrastructure of Hong Kong Standard Chartered Bank and The well-established IT marketplace Enterprises Hong Kong Jockey Club, have turned of Hong Kong where it has its to JOS to gain the benefits of the latest headquarters. With its roots in Hong Kong, JOS technology. Services provided have has one of the largest teams of IT ranged from IT maintenance, managed For over 20 years, the group has professionals in the territory available services and the implementation of IT been one of the largest distributors to support customers and meet infrastructure to the procurement of in the SAR, is a key supplier to the their various IT requirements and IT and office products. For clients from Hong Kong Government and currently needs. For more than two decades, small to large-sized enterprises, JOS services over 90% of Hong Kong’s these customers, which cover a has delivered value-added services financial services businesses. wide range of business sectors and and helped to create the dynamic industries and include the Hong IT environment necessary for their Kong SAR Government, China Light & business growth and success.

Strong Presence in Singapore

JOS has had a presence in Singapore of a high performance IBM DCS9900 advanced water-cooling technology since 1998 where it has diversified and storage system and a water-cooled is expected to save NTU about grown its capabilities in line with the system for the university’s new data 30% – 40% a year in running costs on citystate’s aspirations as a regional centre. The storage system, which cooling alone. technology hub. Today, JOS is the is one of the fastest available today, preferred partner of many technology manages and protects all of NTU’s “As a frontrunner in the IT industry, leaders with clients that reflect Asia’s critical research data and enables JOS recognizes the need to design growth and development. The group quick search and retrieval. The HPC and deploy more responsible green is a key supplier to the Singapore system also delivers energy savings IT solutions for environmentally Government and tertiary education for NTU by dynamically calibrating conscious clients like NTU,” said JOS sectors and also has strong coverage its power consumption to the level of Managing Director Southeast Asia of the financial sector. performance required. In addition, the Fred Tan.

JOS Contributes to University’s Research Capability

As one of the world’s top 100 universities and a key contributor to Singapore’s National Research Agenda, the Nanyang Technological University (NTU) of Singapore decided to acquire a High Performance Computing (HPC) system to support its growing research needs.

JOS Singapore won the contract from a highly competitive field with its proposal to replace the university’s existing system with an integrated, end-to-end solution. This encompassed the installation and configuration of JOS Singapore provided a High Performance Computing system, which incorporated green IT solutions, for Nanyang Technological University, one of the world’s top 100 universities and a key contributor to Singapore’s hardware and software, the provision National Research Agenda. 17

Providing Key Services in Malaysia Feature

Headquartered in the IT infrastructure of Cycle and with branch offices in Penang & Carriage Bintang, one of the and Bahru, JOS Malaysia is country’s leading automotive a key supplier to the Government companies and a subsidiary of of Malaysia in both the State and Jardine Cycle & Carriage. Federal sectors. It also has a strong market presence in the financial The US$80,270 (RM250,000) and manufacturing sectors and upgrade involved JOS Malaysia extensive experience and expertise in consultants working closely with merchandising and procurement. JOS Cycle & Carriage’s IT Department to Malaysia has been one of the country’s define and then execute the step- leading distribution specialists for over by-step migration process. The end 20 years with an unrivalled portfolio result was an upgraded system of products. that allows all user management to be carried out through a JOS Upgrade Streamlines single management console and Operations for Cycle & addresses the technical limitations Carriage Bintang of the previous set-up.

A need for a highly robust IT “JOS’ consultancy experience really infrastructure that could help paid off as it enabled us to avoid streamline its operations, save costs, potential pitfalls,” said the then increase efficiency and support first- C&C MIS Manager Goh Eng Teck. JOS Malaysia consultants worked closely with Cycle & class customer service led to JOS “The results more than justified Carriage Bintang’s IT Department during a US$80,270 upgrade of the Jardine Cycle & Carriage subsidiary’s Malaysia’s appointment to overhaul the effort taken.” IT infrastructure.

Expanding in Mainland China

While JOS has been active in mainland JOS China Keeps Standard and branches. Migration of existing China since the early 1990s utilizing Chartered Bank Well- applications to the new network had its local knowledge and resources to Connected to be achieved without disruption to serve the needs of large Hong Kong, either users or bank customers. regional and international companies When Standard Chartered Bank operating there, its business took was looking for an advanced, stable JOS’ recommendations, which a significant step forward with the and easily scalable IT system to included the latest Cisco networking establishment in 2007 of wholly-owned support its expanding business and IP technology, offered Standard Jardine OneSolution China Company and new headquarters in China, it Chartered China an ideal solution, Limited. Headquartered in Shanghai approached JOS, with which it had a superior in terms of cost efficiency and with branch offices in Beijing, well established relationship both as and performance. Guangzhou and Shenzhen, JOS China a strategic IT vendor and through JOS’ has strengthened its local delivery of provision of hardware. “The IP technology keeps Standard services and customer support, while Chartered Bank staff across the responding to emerging business Following a competitive tender, Mainland well-connected and is opportunities in new locations, such as JOS China was awarded the benefiting both the Bank’s expansion China’s second tier cities. In addition to US$1.96 million (RMB13 million) strategy and its customers,” said its comprehensive suite of IT products contract, which required that the JOS China Managing Director and service solutions, JOS China has new system could be seamlessly Thomas Wan. also moved into product importation synchronized and compatible with that and distribution. of Standard Chartered’s other offices Major Player in Macau

JOS is a market leader in Macau as a systems integrator and has worked closely with many of the world’s most renowned brand names. JOS Macau is also a major partner with ADCKrone, Hewlett Packard and Microsoft in serving enterprise clients in the enclave.

Over the last decade, JOS Macau has played a major role in building the IT infrastructure for many of the enclave’s gaming and hospitality industry enterprises. Key projects include the set up and implementation of IT infrastructure, IP and data voice converging for a mega HK$145 million (US$ 18.7 million)casino/hotel resort/retail JOS Macau provided the secure IP network which acts as a conduit for guest services and mall project. supports the latest generation of ‘smart room’ technology available to guests at the new Mandarin Oriental, Macau.

Investing for the Future

Almost more than any other industry, revamping key business processes and standardization of business information technology is constantly through the adoption of industry processes and operating systems. Key evolving and changing, both in terms best practices. Performance Indicators (KPIs) were of its markets and customers’ needs. established for around 40 business In 2008, to address the need to A substantial investment was made processes as objectives to be achieved stay abreast of these changes, JOS to replace and consolidate legacy in terms of operational excellence. embarked on its own Enterprise systems within JOS with a new Resources Planning (ERP) project modernized technology platform “The new system enables us to track with the objective of reviewing and to support the implementation and closely monitor our performance against the KPI established for each process. It will also ensure that we are continuously making improvements,” said JOS Chief Information Officer Joseph Cagliarini.

Having established these best practices, JOS is now rolling them out across the group with the aim of becoming an even more efficient and effective organization.

The key to effective processes and systems lies with the people involved. JOS has invested heavily in a range of programmes and tools to promote communication and people development within the group. These include a competency and JOS Macau has played a major role in building the IT infrastructure for many of the enclave’s gaming and hospitality industry enterprises. performance assessment mechanism 19

Feature to facilitate the identification of management development programmes “Our people are key to our future potential leaders, the acquisition of for executives. In addition, there success. We build winning teams talent through management trainee are various other training and by helping them to maximize and service engineer programmes, and certification programmes to enhance their potential,” said JOS Director, the development and enhancement both managerial competency and Corporate Services Carmen Tse. of competencies and organizational the functional expertise of the effectiveness through established general workforce.

Driving Business Growth

The last decade has been a turbulent customers’ needs and the breadth and one in Asia for the IT business as it depth of its IT products. has been hit by a succession of crises which have included the bursting of In an initiative launched last year, the Dot Com bubble, the aftermath JOS is currently focusing on growth in of 9/11, SARS and, most recently, the the mid-market segment, following Global Financial Downturn. Many on from the impressive customer businesses have collapsed as a result base which it has built in the or adopted a defensive strategy in larger corporate segment over the order to survive. last decade.

“It has been a difficult time,” said “Many medium-sized companies Steve Lo, “as many businesses have are facing challenges regarding had to hold back on investment and their IT requirements, but lack the trim resources. At JOS, however, we are expertise and resources to manage driving our business growth forward.” and support them,” explained Mr Lo.

“JOS can advise on strategy and help As this advertisement demonstrates, JOS is While competitive pricing is essential, these customers to deal with change currently focusing on aggressive growth in the mid-market segment with a broad offering of IT JOS believes that it offers added through our wide range of IT products and office products and solutions tailored to suit value through its core competencies and services.” medium-sized companies. in the areas of technical services and support, efficient and effective Already the initiative is producing growth compared with the same logistics, a strong understanding of results with close to 50% business period last year.

JOS prides itself In the longer term, JOS aims to on the level of support and service expand its customer base in existing which it provides to customers including locations, introduce more products an ITIL-compliant and services in response to market Customer Service Centre. This demands and move into new locations HK$10 million as opportunities arise. investment offers support across a comprehensive “We are focusing on what we do portfolio from telecommunications best as part of our corporate mission and IT to office of ‘creating value through service’, equipment. while exploring opportunities that will facilitate our growth in line with our ‘Play-to-Win’ strategy,” concluded Mr Lo. Dairy Farm Little Green Ambassador Scheme Grows Even Bigger

Performance 21

Dairy Farm Little Green Ambassador Scheme Grows Even Bigger

Dairy Farm Group companies 7-Eleven, children think about environmental North Asia & CEO, Dairy Farm China Performance IKEA, Mannings and Wellcome Hong conservation and express their own Caroline Mak. Kong have launched their largest ever vision of Green Living. Another activity, Little Green Ambassador Scheme, which the Eco-learning Tour, invites students aims to inspire the younger generation to tour a simulated home setting at to reflect on green living and learn how IKEA Bay Store at MegaBox. to put it into practice through a series of Through interactive games reflecting interactive life-wide learning activities. everyday scenarios in familiar settings, they learn how to practice Green Living. Now in its third year, the 2010 scheme targets 440,000 Hong Kong “As a leading pan-Asian retailer, kindergarten and primary school Dairy Farm has always worked hard Some 20 primary school students attended the students. The highlight of this year’s to contribute to the promotion launch ceremony for the Little Green Ambassador scheme, a ‘Green Living’ creativity of environmental conservation,” Scheme at the new IKEA Kowloon Bay Store at MegaBox and took part in an Eco-learning Tour on competition, is designed to make said Dairy Farm Regional Director, how to practice ‘Green Living’ in their everyday lives.

JDI Wins Superbrand Award for Solignum

Jardine Distribution, Inc (JDI) has won a ‘Superbrand’ certificate for Solignum Wood Preservative, a product it has marketed in the Philippines for over 40 years.

Solignum was recognized by Superbrand Philippines, Inc., an internationally recognized authority and arbiter on branding, for its dominant market position Centre right: Alex Newbigging, Chief Executive, Jardine Engineering Corporation presents the and longevity in the Philippine market. ‘Superbrand’ certificate awarded to Solignum to (centre left) Paul Goydan, President of Osmose, Through JDI, Solignum leads the market in the leading wood preservation company in the USA and owner of the Solignum brand, watched by (left) S H Wu, JEC Chief Operating Officer; (second right) Ian Mc Connell, Chief Executive, terms of sales and product innovations. Protim Solignum which manufactures Solignum; and JDI General Manager Edwin Hernandez.

Hongkong Land Wins ALB In-House Law Award Again

The Legal Services team of outstanding achievement in Hong Hongkong Land has been Kong’s leading law firms and in- named ‘Real Estate In-House house legal teams. Team of the Year’ at the Asian Legal Business (ALB) awards for “It is an honour to win this award the third time. Hongkong Land against keen competition from previously won the ALB Award in other leading companies,” said 2006 and 2009. David P. Lamb, Hongkong Land Executive Director and Group Initiated by Asian Legal Counsel. “It truly reflects the Business Magazine in 2000, contribution and dedication the ALB Hong Kong Law Awards of the Hongkong Land Legal Hongkong Land’s Legal Services team celebrates winning the recognize excellence and ALB Award for the third time. Services team.” Gammon Scores Big on Safety

Gammon Construction’s priority focus on safety in all its projects has been recognized by a raft of awards in both Hong Kong and Singapore.

In Hong Kong, Gammon won a total of 17 awards, including three gold, at the Construction Safety Forum and award presentation ceremony organized by the Occupational Safety & Health Gammon Singapore Council. Winning projects included won seven trophies at the prestigious Tamar Development, the Workplace Safety & Health Practices the Harbour Area Treatment Scheme Awards 2010. Stage 2A and the redevelopment of 31 Queen’s Road Central. the upgrading of the Woodsville reflected Gammon’s innovative Interchange and ITE College West. approach to supporting the project’s For the first time, Gammon Singapore deep excavation and retaining walls, has won the coveted Royal Society Recognition was also given to which dramatically reduced the for the Prevention of Accidents Gammon’s Mole Removal Phase II exposure of workers to excavation- award from the United Kingdom project in Singapore, when the project work related risks. for their excellent performance in team won the Workplace Safety health and safety on four projects. & Health Practices (WSH) Awards Gammon also received six other Gold Awards were presented to the 2010 ‘Outstanding Achievement awards at the WSH event. Chinatown Underground MTR Station, and Innovation’ category. The award

Accolades for 7-Eleven Hong Kong Reflect Popularity

A series of prestigious accolades ‘Hang on to your loveable memory Campaign, which has won the ‘Metro for 7-Eleven Hong Kong recognize Hello Kitty Charms’ campaign won the Creative Awards 2010 – The Best its effective marketing campaigns Bronze trophy at the prestigious EFFIE Creative Ad’. and popularity as one of the SAR’s 2010 Awards, which are organized by favourite brands. the 4As (Association of Accredited Meanwhile, for the eighth consecutive Advertising Agents of Hong Kong). year, 7-Eleven Hong Kong’s great brand appeal has won it the Retail Chain “The EFFIE Awards are the only category of the Yahoo! Emotive Brand advertising award that uses Awards 2009-2010. Some two million effectiveness against business goals Hong Kong citizens voted 7-Eleven one as the key judging criteria,” explained of the top three favourite retail chains 7-Eleven Head of Marketing (Hong in the online poll organized by Yahoo Kong & Macau) Rose Yeung “This Hong Kong Limited. award reaffirms that 7-Eleven Hong Kong’s marketing campaigns do 7-Eleven Hong Kong has also won ‘Top achieve real business results and reach 3 Yahoo! Asia Emotive Brand Award our target audiences.” (Hong Kong & Taiwan)’. This is the first time that Yahoo! has presented this Another example of 7-Eleven Hong award, which reflects the top three Rose Yeung, 7-Eleven Head of Marketing (Hong Kong Kong’s marketing success is the regional brands in a poll of both Hong & Macau), with the trophy for the ‘Metro Creative Awards 2010 – The Best Creative Ad’. Maruko Chan Mini-stationery Kong and Taiwan consumers. 23

Cycle & Carriage Wellcome Hong Kong Maximizes Online Campaign Promotes Kia Platforms for ‘Shrek’ Campaign ‘Soul’ Searching Performance Wellcome Hong Kong made the most example, bloggers were invited to of online and social networking join media representatives at the platforms when it launched a new launch event, their blog highlights redemption programme, which saw sparking off an enthusiastic it partner with Hollywood studio online response. DreamWorks for the first time. Wellcome also placed online ‘Shrek and Other Friends from advertisements on Facebook and DreamWorks’ plush toy series information was uploaded to the redemption programme was Wellcome Hong Kong homepage and launched to tie in with the screening electronic InfoKiosk at stores. of the latest ‘Shrek’ movie and was the first and only one of its kind in Asia.

Pinpointing the Cycle & Carriage launched the all-new Kia Soul in Singapore with a campaign, which reflected the 11 younger target trendy colours in which the car is available. customer, Wellcome launched a comprehensive ‘Soul searching’ was the common marketing plan theme of Cycle & Carriage’s six-week that focused on pre-launch of the new Kia Soul in popular online and Singapore. social networking There was an enthusiastic response from media representatives and platforms. For bloggers at the launch of the Wellcome Hong Kong ‘Shrek’ campaign. Interest in the stylish new hatchback was generated in a wide variety of ways including radio and Facebook South China 7-Eleven Celebrates 7-Eleven Day advertising, a showroom display and a convoy of six of the new cars being South China 7-Eleven marked During this period, 7-Eleven driven around Singapore. 7-Eleven Day, which occurs on 14th promoted a range of special offers July, with a four week-long promotion to reward long-term customers. At Over the weekend of the pre-launch called ‘7-Eleven Day Carnival’. the same time, all office staff and of the car, body stickers and graffiti the management team participated were used to reflect the 11 trendy in the routine work of the busiest colours in which the Kia Soul is 7-Eleven stores to support their available. A graffiti artist ‘redesigned’ operations. the showroom façade, which was decorated according to the body “While distributing Slurpees, sticker theme and attracted wide fast food and promotion leaflets, interest. People queued to test drive staff learnt more about customer the Kia Soul and on launch day itself, requirements and store operations, a very happy buyer, the winner of a which will help us further improve lucky draw, was presented with a pair our overall support to stores,” of match tickets to the FIFA World explained Design Specialist Ka Tam Cup finals. South China 7-Eleven Deputy General Manager of South China 7-Eleven’s Sales and Victor Xu helps out in a store during the ‘7-Eleven Day Carnival’ promotion. Marketing Department. Cycle & Carriage Throws Appreciation Party for Mercedes-Benz Customers

Cycle & Carriage (C&C) in Singapore threw a two-night party in appreciation of its customers’ support of the Mercedes-Benz E-Class, transforming the level two showroom in its Mercedes-Benz Center into three different country themes – Germany, Russia and Singapore.

The event provided the C&C sales team with the opportunity to introduce guests to the new E-Class Coupe.

A range of the new E-Class saloon and coupe variants were on display during the two party nights, which included a lucky draw with MercedesBoutique merchandise. Guests were also treated to fine wines, cuisine and entertainment from the three countries. Cycle & Carriage customers in Singapore were attracted to the new Mercedes-Benz E-Class Coupe during the two appreciation nights.

Guardian Malaysia Customers Vote for Most Trusted Brands

Guardian Malaysia customers have increase brand equity among Guardian an overwhelming response of more chosen their most trusted health and Malaysia’s customers and to recognize than 10,000 qualified entries from beauty product brands through the brand building as an integral part around the country. ‘Customers’ Choice Awards’, which are of business investment for both the in their tenth consecutive year. This brand owner and Guardian. Awards were presented in 88 year L’Oreal was voted top brand. categories, which included 210 The winning brands were selected by participating brands and 320 products The Awards were first launched Guardian’s customers through a ‘Vote ranging from hair, face and personal in 2000 to establish a platform to & Win’ contest, which this year elicited care, to cosmetics, beauty, hygiene, supplements and medication, mother and child products, confectionery, and home and accessories.

“Achieving a Guardian Customers’ Choice Award is a genuine recognition of consumers’ approval,” said Guardian Malaysia Chief Operating Officer Loi Liang Tok.

As well as voting for their favorite brands, customers also have the opportunity to win prizes, which this year had a value of more than RM30,000 (US$9,679).

Centre standing: Guardian Malaysia Chief Operating Officer Loi Liang Tok with L’Oreal Malaysia Managing Director Andrew Stanleick and the L’Oreal team after L’Oreal was voted top brand by Guardian Malaysia’s customers for the third consecutive year. 25

Asia Brand Award for 7-Eleven Singapore Schindler Lifts Achieve A-class Energy

7-Eleven Singapore has been Performance conferred with ‘Asia’s Best Efficiency Rating Employer Brand Award’ by the Schindler lifts have achieved Grade Employer Branding Institute, along A energy efficiency rating. This is with the World Human Resources the highest under the VDI 4704 Development Congress. classification, a new voluntary guideline developed by the Association of German More than 3,300 employers from Engineers to define energy measurement over 24 countries in the Asia Pacific procedures and an energy efficiency region including Singapore, Hong label in an easily understandable Kong, Australia and Malaysia were manner. The VDI 4707 is widely applied nominated. 7-Eleven Singapore in Europe and quickly gaining popularity was one of only two retailers to in other parts of the world. be recognized at the event, which took place at Suntec Singapore Left: Victor Chia, Chief Executive Officer, 7-Eleven Schindler is committed to continuously International Convention and Singapore, receives Asia’s Best Employer Brand Award 2010 from Bhaskar Chartterjee Ias, Chairman improving the environmental impact Exhibition Centre. World Human Resources Development Congress. of its products and processes and has been offering energy-efficient products for more than a decade, including the Hongkong Land Sponsors Harbourfront flagship Schindler Traffic Management Planning Competition and Destination Control System.

In support of the Hong Kong Government’s policy to beautify and revitalize Since the first unit was installed in harbourfront areas, Hongkong Land has donated HK$100,000 to sponsor the Hong Kong 15 years ago, more than Western District Harbourfront Planning Competition. 5,500 units of the Schindler Traffic Management System have been sold Organized by the Working Group on Beautification & Enhancement of Central worldwide, bringing green technology & Western District Harbourfront assisted by the Development Bureau and into some of the most prestigious Harbourfront Commission, the competition aims to gather professional and landmarks around the world. local ideas for the development of the Western District harbourfront.

Schindler lifts have achieved a Grade A energy Centre: Clement Lau, Head of Development & Valuations, Hongkong Land presents the cheque to (right) efficiency rating, the highest under the VDI 4704 Stephen Chan, JP, Vice Chairman and (left) Chan Hok Fung, Member, Central & Western District Council. classification, based on actual on-site measurement. Official Opening of MINDSET Place

SPIRIT 27

On Mental Health from

the Jardine Ambassadors Spirit

Official Opening of MINDSET Place

MINDSET Place, MINDSET’s first self- MINDSET Place provides a comfortable, financed residential home in Hong caring and homely Kong to support the chronic mentally environment for the 38 service users who ill and their families, has been live there as well as officially opened. The ceremony was professional care services, engagement attended by project partner New Life programmes and training in social and Psychiatric Rehabilitation Association communication skills. (New Life), Jardine Matheson Group companies, professional advisers and special guest Hong Kong SAR Secretary for Food and Health Dr York Chow.

MINDSET Place has been designed Speaking at the opening ceremony, Corporation, IKEA Hong Kong and to provide a comfortable, caring and Jardine Matheson Group Managing Jardine OneSolution, as well as the homely environment for 38 long Director and MINDSET Chairman Jardine Ambassadors. stay residents and to assist them Anthony Nightingale reflected in reintegrating into society. New on the efforts involved in making “As a result of the enthusiasm and Life will provide round-the-clock the decision to open a residential commitment of those here today, staffing support and also organize home a reality. He thanked all I believe we shall make a real daytime activities and training to those involved, among them Group difference in the lives of those who help make the lives of the residents companies Hongkong Land, Gammon will call MINDSET Place ‘home’ in the more fulfilling. Construction, Jardine Engineering years to come,” said Mr Nightingale.

New Jardine Ambassadors Take Up the MINDSET Mantle

Over 100 guests attended a ceremony The new Ambassadors who will take up which lie ahead. This included a hosted by Jardine Matheson the mantle as mental health advocates series of team-building exercises and Group Managing Director Anthony spearheading MINDSET initiatives, a workshop, which covered various Nightingale to officially welcome attended a two-day orientation camp aspects of mental health. 34 new Jardine Ambassadors and to prepare them for the challenges to extend appreciation to those who had served their two-year tenure.

Centre: Jardine Matheson Group Managing Director and MINDSET Chairman Anthony Nightingale with the new Jardine Ambassadors. Mini-MINDSET Days Promote Social Inclusion

The 2010 mini-MINDSET days involved Jardine Ambassadors, colleagues from a large number of Jardine Matheson Mandarin Oriental Group companies in a wide range of Hotel Group and Jardine Lloyd activities designed to promote social Thompson and inclusion and interaction between service users from St. James’ Settlement Group staff and people suffering or gather on the upper deck at the beginning recovering from mental illness. of their junk trip on . • Ten-pin bowling proved a popular activity.

Gammon Construction hosted service users from the Mental Health Association of Hong Kong to a day of Ambassadors, volunteers from Jardine • There were other experiences too. ‘Bowling with Fun’, while service users Aviation Services Group and Hong of the Richmond Fellowship of Hong Kong Air Cargo Terminals Limited Jardine OneSolution colleagues and Kong enjoyed a day of bowling with along with service users from Castle service users from Caritas Community colleagues from Hongkong Land and Peak Hospital, visited LSG Sky Chef at Mental Health Care Service spent an Jardine Schindler. Hong Kong International Airport. There enjoyable Sunday in a lavender garden they were given a guided tour of the in Fanling. process of making in-flight meals and invited to sample one. Finally, on a perfect summer’s day 30 participants including Jardine • Visits to museums were another Ambassadors, colleagues from highlight. Mandarin Oriental Hotel Group and Jardine Lloyd Thompson and service These included a trip to the Hong Kong users from St. James’ Settlement Museum of Coastal Defence organized enjoyed a junk trip on Victoria Harbour. by Jardine Engineering Corporation and Jardine Shipping Services for “The relaxing environment and unique 24 members of the Phoenix Club, coastal scene coupled with delicious and a visit to the Hong Kong Science food from The Excelsior Hotel allowed Museum for 20 service users of everyone to put aside worries and

Staff from Gammon Construction help participants New Life Psychiatric Rehabilitation prejudices facilitating the building up at their ‘Bowling with Fun’ Mini-MINDSET Day with Association accompanied by of friendships and acceptance,” said some basic bowling techniques. Zung Fu staff. Jardine Ambassador Leo Ko. • Practical activities also featured.

Dairy Farm organized a trip for ten families from the Boys’ & Girls’ Club Association of Hong Kong to the Calbee crisps factory at Tseung Kwan O industrial park where participants learnt all about the process of making ‘chips’. On a similar theme, 20 participants from both Kwai Chung Hospital and Jardine Restaurant Group enjoyed a pizza-making session Ten families from the Boys’ & Girls’ Club Association of Hong Kong enjoyed a visit to the Calbee Crisps at Tsing Yi Pizza Hut, while Jardine factory at Tseung Kwan O industrial park organized by Dairy Farm. 29

MINDSET Fun Day 2010 Marks Eighth Anniversary Spirit

MINDSET’s eighth anniversary was called for co-operation and planning marked by MINDSET Fun Day 2010, to ensure that the various predefined which was held in June. checkpoints were achieved.

Led by Jardine Ambassadors, more “The whole event, which ended with than 155 Jardines’ staff together with tea at the Gammon Technology Park, representatives from the Baptist helped to promote social inclusion and Oi Kwan Social Service and the Phoenix to enhance understanding within the Clubhouse gathered to promote Jardine Matheson Group of the needs reintegration of the ex-mentally ill. of rehabilitated people,” explained Jardine Ambassador Ray Wong Participants were formed into teams of Gammon. Participants toast their success in the MINDSET Fun in a game of city orienteering, which Day city orienteering event.

Moon Festival Cheer for MINDSET Place Residents

Some 40 Jardine Ambassadors visited MINDSET Place, the organization’s first long-stay care home for people recovering from the effects of chronic mental illness.

Bringing with them boxes of moon cakes, chocolates and fruit, the Jardine Ambassadors wished to show the service users that they were being remembered on the festive occasion. Together they sang, danced and played games with the appreciative service users.

“Mid-Autumn Festival is a special occasion when we should show love and care not only to our families, but also to those in need,” Jardine Ambassadors and service users at MINDSET Place share said Jardine Ambassador Frankie Yau. “I am glad that our presence some festive cheer during the Ambassadors’ visit to celebrate Mid-Autumn Festival. brought happiness to MINDSET Place’s service users.”

Experiences Shared at Health in Mind Events

Student advocates shared their Jardine Ambassadors at a workshop games to help the participants develop experiences through board displays on ‘Self Image and Eating Disorders’, a greater awareness of the unhealthy and performances of song, speech and which was led by Dr Antoinette Lee, nature of many advertisements about drama at the 2008-10 Health in Mind Assistant Professor, Department of ‘ideal’ bodyweight and shape, and to Programme Finale, which was attended Psychiatry, University of Hong Kong. understand their adverse impact on by over 200 participants. The workshop used exercises and self-esteem and mental health.

Health in A total of 19 students were awarded two Mind student to four-week long summer internships advocates share some at various Jardine Matheson Group units of their in appreciation of their outstanding experiences through efforts in promoting mental wellbeing. song at the 2008-10 programme Experiences were also shared by finale. some 120 students and a group of 2010 Jardine Scholars Begin their Degree Courses

Six new Jardine scholars have begun their degree courses in a wide variety of subjects. Two of the students come from Singapore and the others from China, Malaysia, Thailand and Vietnam.

Both Singapore scholars have Left: Jardine Matheson Group Managing Director Left: Jardine Matheson (Vietnam) Country Chairman Alain Cany and Anthony Nightingale presents Jardine Scholar (right) Jardine Matheson (Vietnam) Administration Executive Phi gone up to Oxford – Daniel Loh Guanyao Xu from China with his certificate. Yen Nguyen with Jardine Foundation Scholar Minh Ngoc Nguyen. to read Philosophy, Politics and Economics at Exeter and Scott Tan to read Law at Queen’s, Oxford. He will be joined there by Yih Woon Peh from Malaysia who will read Molecular and Cellular Biochemistry.

Three of the scholars have gone up to Cambridge – Left: Jardine Matheson Group Chairman Sir Henry Keswick presents commemorative certificates to Jardine Scholars Scott Tan (left) and Daniel Loh (right) from Singapore. Guanyao Xu from China and Pomdee Chua from Thailand to Peterhouse to read Engineering and Natural Sciences (Biological) respectively and Minh Ngoc Nguyen from Vietnam to Magdalene to read Social and Political Sciences.

Right: Jardine Matheson (Malaysia) Country Right: Jardine Matheson (Thailand) Country Chairman Datuk Syed Tamim Mohamed presents Chairman Dr Pisit Leeahtam presents Jardine Scholar Jardine Scholar Yih Woon Peh with her certificate. Porndee Chua with her certificate.

Infants and Toddlers Join Cold Storage Kids Run 2010

The 2010 Cold Storage Kids Run in Singapore had an extra dimension this year with the introduction of a unique new running category that targeted children between the ages of six and 23 months. The ‘Gain IQ Stroller Chase’ was a non-competitive 800 metres fun run specially tailored for parents and their infants and toddlers.

Now in its third year, the Cold Storage Kids Run 2010 reached out to all children including those with special needs who were encouraged to take part in the various non-competitive running categories alongside other physically able children.

“The Kids Run continues to inspire every child and is an extraordinary event for the young and the growing,” said Cold Storage Parents and their infants and toddlers were new participants in Chief Executive Officer Lim Boom Cheong. the 2010 Cold Storage Kids Run. 31

Healthy Dining for Kids from Maxim’s Caring Chefs Spirit

Maxim’s Group has held two more of its successful Caring Chefs programmes for children.

The first took place at Maxim’s simplylife FOODPLACE for children from the Hong Kong Family Welfare Society, and the other at the headquarters of Po Leung Kuk for children living in their homes.

At both events, Maxim’s chefs prepared a savoury buffet and invited the children to participate in cooking activities and games that shared messages Participating children, Maxim’s Group chefs and volunteers show their enthusiasm at one of of healthy dining and green eating habits. the Caring Chefs programmes.

Gammon Leads Walk to Guangzhou in Support of Charity

A Gammon Walkathon in support participants from Tai Po in Hong The 34 Gammon staff, teachers and of the Hong Chi Association, which Kong to Guangzhou, a distance of students of Hong Chi Association provides services to people with 60 kilometres and raised HK$190,000 departed from the Association’s intellectual disabilities, took (US$24,486). Pinehill Village at Tai Po and walked via Shenzhen Airport and the ‘world’s factory’ area of Chang’an to the finish line at the CITIC Bank Building in Guangzhou, which was constructed by Gammon in 1996.

“Apart from raising funds for charity, this event also provided an excellent opportunity for participants to broaden their horizons along the way and to Gammon staff pause for a group photograph with Hong Chi Association friends during the Walkathon mingle with Hong Chi friends,” said from Tai Po to Guangzhou. Gammon Chief Executive Thomas Ho.

‘A Light in the Dark’ from IKEA Hong Kong

IKEA Hong Kong is participating in a programme called ‘A Light in the Dark’. For every SUNNAN work lamp IKEA Hong Kong customers buy, one is donated to UNICEF to give to children who cannot draw, write or read after sunset in Pakistan and India.

“We wish to help create a world where we take better care of the environment, the earth’s resources and each other,” said IKEA Hong Kong Marketing Director Janet Lai.

As part of IKEA’s ongoing contribution to protecting the environment, the company already keeps costs low and tries to use resources wisely when designing a product. It also provides recycling collection points in its IKEA Hong Kong’s participation in ‘A Light in the Dark’ programme will contribute towards helping children in Pakistan and India to stores for discarded packaging, spent batteries and low-energy bulbs. draw, write or read after sunset. Directors Fly High

PEOPLE 33

Directors Fly High People

As part of the 2010 Director Construction, Zung Fu, Hactl and their observations on the leaders they Development Initiative (DDI), 12 Jardine Matheson. met and companies they visited. senior executives from around the Jardine Matheson Group visited Among the companies visited were “This programme has made me 20 CEOs of major companies in British Airways, HSBC, M&C Saatchi, look at things very differently,” said England and Denmark. Delegates The Economist Group, Chartis, G4S, participant Rico Setiawan, President included representatives from ISS, Maersk, Lego and Carlsberg. Director of PT Tunas Ridean in Dairy Farm, Hongkong Land, The group also spent extended Indonesia. “The chance to have face- Mandarin Oriental, Tunas Ridean, periods of time at The Royal Military to-face meetings with such senior Jardine Lloyd Thompson, Jardine Academy Sandhurst and Ashridge chief executives was a unique and Engineering Corporation, Gammon Management College consolidating hugely rewarding experience.”

Dairy Farm Develops Next Generation of Leaders

Dairy Farm Singapore’s commitment first-ever programme specifically Malaysia pharmacist/store managers to develop the next generation designed to groom a new generation were recognized for their exceptional of leaders this year is focused on of Guardian Health & Beauty accomplishments. two programmes – Executives In pharmacists. Development (EID) and Pharmacists Guardian in Malaysia has also Leadership Programme (PLP). “This is critical in upholding the established a memorandum of leadership and competitive edge of understanding with University Over ten months, the 24 participants our Guardian pharmacists,” said Dairy Kebangsaan Malaysia and the on the EID programme will develop Farm Singapore Human Resources International Medical University to skills on business execution, Director Carol Yong. facilitate a Community Pharmacy leadership, communication and Attachment programme. project management. They will also Meanwhile in Malaysia, over 80 acquire technical skills on finance, Guardian pharmacists furthered “Pharmacy students will undergo visual merchandise and other their professional development at a structured training experience to retail knowledge. a one-day seminar and workshop develop the skills required to work tailored to provide the latest updates in a community pharmacy such as Nine pharmacists were selected for the on healthcare. At a dinner following Guardian,” said Guardian Malaysia PLP, which is Dairy Farm Singapore’s the event, 13 outstanding Guardian Chief Operating Officer Loi Liang Tok.

Left: Guardian Malaysia General Manager Pharmacy Practice Wan Hwei Yen and General Manager Operations Ricky Spoon and (far right) Chief Operating Officer Loi Liang Tok with Guardian Malaysia pharmacists who have achieved good results in 2009/10. Rain Fails to Dampen Enthusiasm at JSA Sports Carnival

Despite heavy rain, the 2010 Jardine Results were as follows: Sports Association (JSA) Sports By Group By Company Carnival was a great success with more than 4,000 staff and their Champion Jardine Matheson – Jardine OneSolution families from across the Group Head Office/Jardine Pacific attending, including over 850 1st Runner-up Dairy Farm Zung Fu participating athletes. 2nd Runner-up Jardine Motors Group Dairy Farm – Head Office

As well as 12 track and field events, 3rd Runner-up Hongkong Land Hongkong Land other activities ranged from popular children’s game booths to the opening Law Chun Kin of Pizza Hut and Records were broken by the 7-Eleven ceremony, which incorporated a lively Yeung Yuet Kwan of Mannings took Hong Kong Mixed and the Dairy rhythmic gymnastics performance the individual men’s and ladies’ Farm-Head Office Ladies’ 4 X 100M by a cast of national level stars. The championships respectively. Relay teams. Fancy Dress Senior Managers’ 4 X Runners in the 1500 metres 50M Relay and the cheerleading event at the 2010 Jardine Sports competition also provided great Association Sports Carnival included from left: Chris Tsang, entertainment. Philip Pun, Simon Chung and Calvin Leung of Jardine OneSolution (JOS); Joe Wan of This year JSA introduced the new Schindler Lifts (HK) Ltd; categories of overall winner by group Daniel Yim of JOS; Parcon Joseph Anthony of Mandarin Oriental and by company in order to generate Hotel Group and Spencer Lee more competitiveness. of Zung Fu.

Astra Tribute to Former President Director

Astra has paid tribute to the memory Foundation. The name change reflects Executives of Astra Group companies as of its late President Director Michael D. Mr Ruslim’s work through the Astra well as principals and teachers of Astra- Ruslim, who died in January this year, community services programme in the supervised schools, recipients of Astra by renaming the Astra Bina Pendidikan country’s education sector. scholarships and winners of National Foundation, which has been active Education Day competitions. Mr Ruslim’s in providing assistance to schools in The official announcement of the name widow, Trisni Puspitaningtyas, and less privileged areas of Indonesia, change was held on the day that Astra elder brother Sathyadharma Ruslim Astra – Michael D. Ruslim Education held its annual commemoration of were also present. A plaque bearing National Education the new foundation name and signed Day. The event by Astra Group President Director was attended Prijono Sugiarto was presented to by Indonesia’s Trisni Puspitaningtyas. Deputy Minister of Education Fasli Jalal Deputy Minister of Education and North Jakarta Mr Jalal expressed the government’s Mayor Bambang appreciation for Astra’s contribution Sugiyono together towards the nation’s education, in with provincial particular Astra’s assistance to the and municipal government in its efforts to embrace From Left: Sathyadharma Ruslim, elder brother and Trisni Puspitaningtyas, wife, of Michael D. Ruslim; student representatives; Deputy Minister of officials, Boards the 4-5% of the population that do not Education, Fasli Jalal; Chief of Astra – Michael D. Ruslim Education Foundation, of Commissioners, have access to the standard nine-year Yusnani Tjandrawati; and Astra President Director Prijono Sugiarto after the inauguration of the Michael D. Ruslim Education Foundation. Directors and basic education. 35

Astra Celebrates 53rd Anniversary People

Astra celebrated its 53rd anniversary at During the event, the first screening of the William Soeryadjaya Hall, which is a video tribute to Mr Ruslim who died named after one of its founders. in January this year, was shown. Long service awards were presented to Astra Among those who attended the event employees who had worked for the group were Astra’s Board of Directors, a for 10, 20 and 35 years and the winners of representative from the group’s Board Astra’s ‘Unique Story Competition’ were of Commissioners and employees announced. In addition, Astranet kiosks from numerous branches and affiliated were launched through Astranet Sales companies. Trisni Puspitaningtyas, wife, Operations. These facilitate internet and Sathyadharma Ruslim, brother, of From left: Astra President Director Prijono Sugiarto, access for some 11,000 Astra employees the late Michael D. Ruslim, President Chief of Corporate Communications Arief Istanto, and across Indonesia by providing 267 Chief of Corporate Human Capital Development FX Director of Astra were also present. Sri Martono at the launch of the Astranet kiosks. Astranet kiosks in their workplaces.

John Lang Rejoins Group in Bermuda

John Lang has rejoined the Group as President of Jardine Matheson International Services Limited in Bermuda, taking over the position made vacant by Harry Wilken’s untimely death in January.

Mr Lang first joined Jardine Matheson in 1974 and served in a number of senior positions during his 30-year career with the Group. His last appointment from 1997 was as Chairman and Chief Executive of Jardine Engineering Corporation. He was also a Director of Gammon Construction and Jardine Schindler. Mr Lang Right: During a courtesy call following his appointment as President of Jardine Matheson International Services Limited in Bermuda, John Lang left the Group in 2004 and for the past five years has been the presents a copy of the Jardine Matheson Group’s history ‘The Thistle and Executive Director of The Fettes Foundation based at Fettes The Jade’ to Bermuda’s recently elected Premier and Minister of Finance, The Hon. Paula Cox JP MP watched by (second left) Financial Secretary College in Edinburgh. Donald Scott and Jardine Matheson Director Giles White.

Senior Management Appointments

At Jardine Lloyd Thompson Simon management positions within the Mawson has been appointed Group Jardine Matheson Group, most recently Finance Director. Mr Mawson was until as Executive Director of Hongkong Land. recently Director of Astra International responsible for Finance, Risk Management At Mandarin Oriental Hotel Group, and Information Technology. He has also Emily Snyder has been appointed worked for Jardine Matheson in various Vice President of Sales and Marketing financial positions in Hong Kong. Simon Mawson Mark Whitehead for The Americas. Ms Snyder has been promoted to the role from her Mark Whitehead has been appointed previous post as Director of Sales and Managing Director of Hong Kong Air Cargo Marketing at North American flagship Terminals Limited (Hactl). He replaces Mandarin Oriental, New York. She Anthony Wong who has retired after 11 will be responsible for all aspects of years as Managing Director, but remains Mandarin Oriental’s sales efforts in the an adviser to the company. Over the last Americas and for building new business 23 years Mr Whitehead has held numerous Anthony Wong Emily Snyder relationships in the region. ENTERPRISE AT WORK ... PT Tbk

PT Hero employees embrace the theme of the 2010 national conference, ‘The Year of Attack’.

Creating a team with one set of objectives was the main “They then have to meet the CEO within their first month of challenge of the turnaround of PT Hero Supermarket Tbk employment and explain how they personally are going to (PT Hero) instigated in 2007. Traditional barriers between assist with achieving the company’s objectives and goals,” and within the four business units of Giant, Hero, Guardian said PT Hero Human Resources Director Yudhi Komarudin. and Starmart needed to be broken down and the group’s 13,000 employees encouraged to believe that success was PT Hero’s dedicated training centre has also embraced a possible and performance would be rewarded. more practical approach. A notable success has been the induction programme for new Giant staff, Under the new slogan ‘One Team One Company’, developing which focuses on store and customer service training. a winning culture covered all aspects of the business. “At the new Giant Bintaro hypermarket, for example, “The first stage was to restructure the organization and frontline staff were much better prepared to cope with the create one central support team for all business units,” crowds and demands of the store’s opening,” said Giant explained PT Hero Chief Executive Officer John Callaghan. Hypermarket Operation Director Ruald Swart. “In addition, we initiated a change in culture from top down to the bottom up, making our stores, the reason we exist, Management training too has undergone a review and the focus of our business.” managers from the smaller business formats are being encouraged to move across various business units as part of Another challenge was that individual business units all had their career progression. different bonus and reward schemes. At all levels, staff are encouraged to submit ideas and “To address this, we implemented one scheme for everyone suggestions for improvement. from Chief Executive Officer down,” said Mr Callaghan. “This is related to the overall performance of the group and “We want everyone to understand that we work together, provides a common incentive to achieve results.” share our burdens and support each other,” said Mr Callaghan. Evidence of how effective this can be was seen last year when most PT Hero employees received their highest bonus The results to date are most encouraging. Underlying for a decade following the group’s good performance. profit has more than trebled in the last three years and the business has consolidated its leadership position. “These bonuses were a clear indication that performance is, indeed, rewarded,” said Mr Callaghan. “We will need to develop further as PT Hero continues to expand but we are now One Team One Company with all of Generating a team culture from day one of employment with us responsible for the results achieved,” said Mr Callaghan. PT Hero has been another priority and all new recruits now spend their first week working in a store. Please address your comments or suggestions regarding Thistle to the Thistle Editor, c/0 Group Corporate Affairs, Jardine Matheson Limited, 48/F Jardine House, Central, Hong Kong [email protected]

Thistle is published by Jardine Matheson Limited on behalf of the Jardine Matheson Group. www.jardines.com