Staff Guide to Fares and Ticketing from 2Nd January 2016

Total Page:16

File Type:pdf, Size:1020Kb

Staff Guide to Fares and Ticketing from 2Nd January 2016 Staff Guide to fares and ticketing From 2nd January 2016 Book 2: Types of tickets and ways to pay For staff use only The Staff Guide to Fares and Tickets is split into three separate booklets plus appendices: Book 1: Fares and tickets Book 2: Types of tickets and ways to pay Book 3: Photocards and discount schemes Appendices: includes maps and where to buy tickets Types of tickets and ways to pay This guide describes • the different tickets available and ways customers can pay to travel on TfL and most National Rail services in London • paying for travel on river services and Emirates Air Line Our ticketing system is complicated and we know it can be difficult for our customers to choose what’s best for them. This guide should help you understand the range of options available and in turn be able to advise customers to help them make the right choice. We offer a number of ways to pay, but for most customers using pay as you go with a contactless payment or Oyster card is best for value, flexibility and convenience. It means they can travel all over our network at all times, secure in the knowledge that they have a valid authority to travel. This guide provides detailed information about: • Ticket types • Ways to pay • Buying tickets • Using Oyster and contactless payment cards • Revenue Inspection • Customer support Customer information is also available on the Fares and Payments pages of our website: tfl.gov.uk/fares Contents Types of tickets and ways to pay - contents Section Page Helping customers choose the right ticket Pay as you go 1 Day tickets 1 When are season tickets best value 1 Oyster or contactless? 2 Only here for a short visit? 2 Flexible and part-time travel 2 Families 2 Visitors 2 Ticket types Ticket types 3 Fare Zones 3 Single tickets and pay as you go 4 Day and season tickets 4 Pay as you go 4 Pay as you go with capping 4 Pay as you go on buses and trams 5 One more journey using Oyster 5 Tram pay as you go fares and feeder buses 6 Pay as you go on Tube, DLR, London Overground, TfL Rail 6 and National Rail services Peak and off-peak pay as you go fares 6 Off-peak fares during the evening peak 6 Pay as you go on National Rail services 7 Where is pay as you go valid on National Rail services? 7 Where isn’t pay as you go valid on National Rail? 7 Pay as you go tariffs on National Rail 7 Pay as you go on river services 9 Pay as you go on Emirates Airline services 9 Contents Types of tickets and ways to pay - contents Section Page Ticket types Capping 9 Daily capping 9 Peak and off-peak capping 10 Daily capping from stations north of Chorleywood and 10 Hatch End Monday to Sunday capping 11 Bus & Tram Passes 11 One Day Bus & Tram Pass 12 One Day Bus & Tram Pass on an Oyster card 12 Printed One Day Bus & Tram Pass 12 Bus & Tram Pass season tickets 12 Bus Saver 13 Travelcards 13 Day Travelcards 14 Travelcard season tickets 15 Printed 7 Day and monthly Travelcards 15 Travelling beyond a Travelcard’s validity 15 Group tickets 16 Group Day Travelcards 16 Group tickets for travel on DLR only 16 Paper single tickets 16 On buses and trams 16 Tram paper single tickets and feeder buses 16 On Tube, DLR, London Overground, TfL Rail and some 17 National Rail services Paper single tickets on National Rail services 17 Validity of paper single and return tickets on Tube, DLR, London Overground, TfL Rail and some National 18 services Contents Types of tickets and ways to pay - contents Section Page What are contactless payment cards? What are contactless payment cards? 20 Contactless payment cards issued in the UK 20 Contactless payment cards issued outside the UK 21 Overseas transaction fees 21 Pre-paid cards 22 Joint accounts 22 Other methods of contactless payment 22 Barclaycard Contactless Mobile 22 bPay 24 Apple Pay 26 Customer support 29 Oyster What’s available on Oyster? 30 Where can customers get an Oyster card? 30 Issuing Oyster cards and Oyster photocards 30 Registering and protecting Oyster cards 31 When can customers register their Oyster cards? 31 Where can customers register their Oyster cards? 32 Who must register their Oyster cards? 32 Are Oyster cards transferable? 32 Paper tickets Day Travelcards 33 Group Day Travelcards 33 One Day Bus & Tram Pass 33 Single and return tickets 33 Paper season tickets and photocards 34 Contents Types of tickets and ways to pay - contents Section Page Visitor Oyster cards Visitor Oyster cards 35 Where can customers get a Visitor Oyster card? 35 Young Visitor discount 36 Visitor attraction admission tickets 37 Where to buy and top-up Oyster card Oyster online and telesales 38 Tube, London Overground and TfL Rail stations 38 National Rail stations 39 DLR stations 39 Visitor Centres 39 Oyster Ticket Stops 40 Oyster Sales Service 41 How to pay 41 Cash 41 Cheque 41 Credit/debit cards 41 Buying tickets in advance 42 Using Oyster and contactless payment cards to travel Where are Oyster and contactless payment cards 43 accepted for travel Buses and trams 43 Tube, DLR and London Overground 43 National Rail 43 Thames Clippers River Buses 44 Emirates Air Line 44 Using Oyster and contactless payment cards 44 Pay as you go on buses and trams 45 Contents Types of tickets and ways to pay - contents Section Page Using Oyster and contactless payment cards to travel Pay as you go on Tube, DLR, London Overground, TfL Rail, National Rail, Thames Clipper River Buses and 45 Emirates Airline Card clash 46 Fares charged using a contactless payment card 46 Unpaid fares 47 Declined payments 47 Maximum fares 48 Incomplete journeys 48 Touching in and out if the gates are open 49 Automatic completion of incomplete journeys 49 Checking for incomplete journeys 49 Refunds on incomplete journeys 49 Refunds online 50 Differential charging for pay as you go journeys 50 Alternative routes for Travelcard customers 51 Changing trains – touching in and out 52 Pink card readers 52 What do pink readers look like? 52 Stations with pink card readers 53 Travelling between Tube stations at Heathrow 53 Selective auto completion 53 Journey history 54 Auto top-up 55 Out of station interchange (OSI) 55 Maximum journey times 56 Same station exits 58 Contents Types of tickets and ways to pay - contents Section Page Revenue Inspection Penalty fares and prosecution for irregular travel 60 Inspection of contactless payment cards on buses 60 Inspection of contactless payment cards on rail and tram 61 Failed Inspection: Valid contactless payment card 61 Failed Inspection: contactless payment card is not 63 valid Refunds Service delay refunds 64 Customer Support On system support 65 TfL online account 65 Benefits 66 How to sign up 66 My cards 67 Notifications 68 Card ready for travel 69 Today’s travel 69 Travel statement (journey and payment history) – 69 contactless payment card Journey history – Oyster 70 Self serve refunds 73 Pay unpaid fares 74 Customers without a TfL online account 74 Signing up for a TfL online account 75 Customers with joint accounts 75 TfL customer services 76 Card issuers 77 Helping customers choose the right ticket Our ticketing system is complicated and we know it can be difficult for our customers to choose the right ticket. Pay as you go For most customers, using pay as you go is best for value, flexibility and convenience. It means they can travel all over our network at all times, secure in the knowledge that they have a valid authority to travel. Customers can use a contactless payment or O ys ter card for pay as you go travel. If they make many journeys in a day, the cost of their travel is automatically capped. Pay as you go may not be best value if they: • are eligible for free or discounted travel • travel regularly over longer periods • travel on Gatwick Express services Day tickets Pay as you go with daily capping is usually cheaper than a Day Travelcard or One Day Bus & Tram Pass. And if they don’t make enough journeys to reach a daily cap, it will cost less. When are season tickets best value? Traditionally, Travelcard and Bus & Tram Pass season tickets offered best value if customers made a return journey every day over a period. However for many, this is no longer true: • If they only make a return journey on five days a week or less, a 7 Day Travelcard or Bus & Tram Pass will usually be more expensive than two pay as you go journeys per day • We charge more at busy times, so if they travel during the off peak, pay as you go is usually better value. Season tickets are priced to include travel during peak hours - 1 - Helping customers choose the right ticket Oyster or Contactless? Pay as you go on Oyster offers daily capping. Customers can also add 7 Day, monthly and longer period Travelcard and Bus & Tram season tickets to an Oyster card. Contactless payment cards can only be used for adult-rate pay as you go travel and offer daily and Monday to Sunday capping; season tickets and discounts can’t be added. Only here for a short visit? Pay as you go is the best option if customers already have a contactless payment or Oyster card. If they don't have one of these, they should be advised to consider getting an Oyster card which they can use whenever they visit London.
Recommended publications
  • Oyster Conditions of Use on National Rail Services
    Conditions of Use on National Rail services 1 October 2015 until further notice 1. Introduction 1.1. These conditions of use (“Conditions of Use”) set out your rights and obligations when using an Oyster card to travel on National Rail services. They apply in addition to the conditions set out in the National Rail Conditions of Carriage, which you can view and download from the National Rail website nationalrail.co.uk/nrcoc. Where these Conditions of Use differ from the National Rail Conditions of Carriage, these Conditions of Use take precedence when you are using your Oyster card. 1.2 When travelling on National Rail services, you will also have to comply with the Railway Byelaws. You can a get free copy of these at most staffed National Rail stations, or download a copy from the Department for Transport website dft.gov.uk. 1.3 All Train Companies operating services into the London Fare Zones Area accept valid Travelcards issued on Oyster cards, except Heathrow Express and Southeastern High Speed services between London St Pancras International and Stratford International. In addition, the following Train Companies accept pay as you go on Oyster cards for travel on their services within the London National Rail Pay As You Go Area. Abellio Greater Anglia Limited (trading as Greater Anglia) The Chiltern Railway Company Limited (trading as Chiltern Railways) First Greater Western Limited (trading as Great Western Railway) (including Heathrow Connect services between London Paddington and Hayes & Harlington) GoVia Thameslink Railway Limited (trading as Great Northern, as Southern and as Thameslink) London & Birmingham Railway Limited (trading as London Midland) London & South Eastern Railway Company (trading as Southeastern) (Special fares apply on Southeaster highspeed services between London St Pancras International and Stratford International).
    [Show full text]
  • Making Rail Accessible: Helping Older and Disabled Customers
    TfL Rail Making rail accessible: Helping older and disabled customers May 2016 MAYOR OF LONDON Contents Our commitment to you page 3 Commitments page 5 Assistance for passengers page 6 Alternative accessible transport page 9 Passenger information page 10 Fares and tickets page 12 At the station page 16 On the train page 17 Making connections page 19 Accessible onward transport page 20 Disruption to facilities and services page 21 Contact us page 23 Station accessibility information page 24 Contact information back page 2 Our commitment to you TfL Rail is managed by Transport for London (TfL) and operated by MTR Crossrail. We operate rail services between Liverpool Street and Shenfield. At TfL Rail, we are committed to providing you with a safe, reliable and friendly service. We want to make sure that you can use our services safely and in comfort. 3 Our commitment to you (continued) We recognise that our passengers may have different requirements when they travel with us and we are committed to making your journey as easy as possible. This applies not only to wheelchair users, but also: • Passengers with visual or auditory impairment or learning disabilities • Passengers whose mobility is impaired through arthritis or other temporary or long term conditions • Older people • Passengers accompanying disabled children in pushchairs • Disabled passengers requiring assistance with luggage We welcome your feedback on the service we provide and any suggestions you may have for improvements. Our contact details are shown on the back page of this
    [Show full text]
  • Music on PBS: a History of Music Programming at a Community Radio Station
    Music on PBS: A History of Music Programming at a Community Radio Station Rochelle Lade (BArts Monash, MArts RMIT) A thesis submitted for the degree of Doctor of Philosophy January 2021 Abstract This historical case study explores the programs broadcast by Melbourne community radio station PBS from 1979 to 2019 and the way programming decisions were made. PBS has always been an unplaylisted, specialist music station. Decisions about what music is played are made by individual program announcers according to their own tastes, not through algorithms or by applying audience research, music sales rankings or other formal quantitative methods. These decisions are also shaped by the station’s status as a licenced community radio broadcaster. This licence category requires community access and participation in the station’s operations. Data was gathered from archives, in‐depth interviews and a quantitative analysis of programs broadcast over the four decades since PBS was founded in 1976. Based on a Bourdieusian approach to the field, a range of cultural intermediaries are identified. These are people who made and influenced programming decisions, including announcers, program managers, station managers, Board members and the programming committee. Being progressive requires change. This research has found an inherent tension between the station’s values of cooperative decision‐making and the broadcasting of progressive music. Knowledge in the fields of community radio and music is advanced by exploring how cultural intermediaries at PBS made decisions to realise eth station’s goals of community access and participation. ii Acknowledgements To my supervisors, Jock Given and Ellie Rennie, and in the early phase of this research Aneta Podkalicka, I am extremely grateful to have been given your knowledge, wisdom and support.
    [Show full text]
  • The Role of Rail in Unlocking Housing Supply London First Mark Carne CEO Network Rail 6 September 2016
    The role of rail in unlocking housing supply London First Mark Carne CEO Network Rail 6 September 2016 Britain’s railway is a success story Rail is seldom out of the news. Over the last few months there has been an inspection of the British rail industry in the media, driven by the debate around nationalisation. Britain's railway is a huge success story. Over the last 20 years, the number of people travelling by rail in this country has doubled. This comes after almost a century of decline. We’ve witnessed a massive transformation in Britain's rail. Today, we're Europe's fastest growing railway and in the last decade, we've reduced the cost of running the infrastructure of Britain's railway by 40 percent. And we’re investing more in our railways than any other country in Europe, and we're Europe's safest railway too. But we are facing a capacity challenge This is a remarkable success story on which we can now build. But there is a challenge. A result of the success of Britain's railways is that the passenger growth we’ve seen is beginning to put serious strain on the network. Almost any major city today will have trains coming into it where passengers have had to stand for extended periods of time. So, we must address how we best support the country to unlock economic growth potential from the people who would like to use our rail network - but are currently put off by congestion, and from people who do already travel on the network - but would like to be more productive while on it.
    [Show full text]
  • A Relational Syntax Study on Movement and Space at King’S Cross and Piccadilly Circus Underground Stations, London, UK
    Movement Navigator: A Relational Syntax Study on Movement and Space at King’s Cross and Piccadilly Circus Underground Stations, London, UK Rapit Suvanajata, Ph.D. ´Ã. þԱµÂì ÊØÇÃóЪ¯ Faculty of Architecture, King Mongkut’s Institute of Technology Ladkrabang ¤³Ðʶһѵ¡ÃÃÁÈÒʵÃì ʶҺѹ෤â¹âÅÂÕ¾ÃШÍÁà¡ÅÒà¨é Ò¤é س·ËÒÃÅÒ´¡Ãкѧ Abstract The article explores the design and analytical method Relational Syntax [1], using both a syntactical approach as well as on-site observations. The architecture of King’s Cross and Piccadilly Circus Underground stations in London is used as the laboratory in which a theoretical discussion on movement and dimensional relations in architectural space is conducted. The two stations are among the most well-known and used in the London Underground system. Observations were made at these highly-used stations in order to establish an overall understanding of the spatial mechanism through social and natural movement. Considering the case studies as both texts and experiences, the article shows that spatial analysis and bodily movement can be explained, compared and put into sets of relations that can be pre-established or scripted during architects’ design activities. It is argued that the concept of ‘script’ [2] can be used bi-directionally in both the design and analysis of architecture. The research and arguments presented in this paper are being developed to form the basis of an application tool. Based on the theory of Relational Syntax, this application tool can be used to process building requirements generated from the design or analysis of a piece of architecture into scripts in order to systematically and aesthetically describe and generate spatial relations in buildings.
    [Show full text]
  • Your Staff Guide to Fares and Ticketing
    Staff Guide to Fares and Ticketing From 2nd January 2017 Book 1: Fares and tickets Fares and tickets Fares and tickets The Staff Guide to Fares and Tickets is divided into three separate booklets plus Appendices: Book 1: Fares and tickets. This booklet: • summarises the range of ticket types and ticket media that are accepted on TfL and National Rail services in London • details fares and ticket prices for all services, split down by main passenger types • ONLY INCLUDES A GENERAL GUIDE TO SINGLE FARES ON TfL’s RAIL SERVICES IN ZONES 1-9. Please use single fare finder to check the fare between any two named stations Book 2: Types of tickets, ways to pay and how to use Oyster and contactless payment cards Book 3: Discounts and concessions Appendices: includes maps and tables of where to buy each ticket type What has changed since September 2016? • The following fares are frozen until 2020 o All fares on buses and trams o All single pay as you go fares and paper single tickets on Tube and DLR services o Most single pay as you go fares and paper single tickets on London Overground and TfL Rail services • Pay as you go fares set by Train Operating Companies will change, including: o TfL/NR through fares o journeys on former Greater Anglia London Overground routes and TfL Rail, between: – Liverpool Street and Cheshunt (and intermediate stations) – Shenfield and Zone 2 or Zone 3 Fares and tickets • Cash single fares set by Train Operating Companies will increase: o TfL/NR through fares o most TfL Rail o most London Overground journeys on the former Greater Anglia routes and from Shadwell southwards • Rail/all modes caps have changed • Travelcard prices have changed o Zones 2-9 and Zones 4-9 will be withdrawn.
    [Show full text]
  • An Ipswich Case Study: How Does Local Broadcast Media Value, Esteem and Provide Voice to a Rapidly Changing Urban Centre?
    An Ipswich Case Study: How Does Local Broadcast Media value, esteem and provide voice to a rapidly changing urban centre? Doctor of Philosophy Ashley Paul Jones Graduate Diploma of Media Production Master of Arts in Media Production 2016 i ABSTRACT Radio is part of our everyday life experience in various rooms around the home, in the car and as a portable device. Its impact and connection with the local community was immediate since its inception in Australia in 1923. Radio became directly part of the City of Ipswich in 1935 with the birth of 4IP (Ipswich). Local people were avid consumers of broadcast media and recognised that, in particular, 4IP was something that they could both participate in and consume. It gave people a voice; historically 4IP broadcast local choirs, soloists, produced youth programs and generally reflected the community in which it existed. The radio station moved out of Ipswich and established itself in Brisbane during 1970s. This move resulted in a loss of a voice in the local area through broadcast radio. Similarly, the place, Ipswich City changed dramatically and is confronted with significant population growth and the emergence of an old and new Ipswich that is potentially problematic for the local council to manage. The aim is to provide a sense of localism that was strongly present in the early decades of Ipswich as evidenced by the interactions with 4IP; the identity of the two is remarkable because of their parallel flux. My thesis will provide a unique insight into the relationship between a community, that community’s membership and local radio services.
    [Show full text]
  • E X P R E S S
    337624_Newsletter_315 12/5/06 1:30 pm Page 1 ewsrail EXPRESS315 WEEK ENDING 27 May 2006 ITEM FOR TRAIN NN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail London Bus Pass (PlusBus) and new PlusBus schemes ✓ ✓ ✓ 2 GNER Web Discount ✓ ✓ ✓ 3 Midland Mainline MML News ✓ ✓ ✓ 4TransPennine Express Saver Restrictions 3Y and 3L Saver Restrictions 2M and 2L ✓ ✓ ✓ National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. *To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. 337624_Newsletter_315 12/5/06 1:30 pm Page 2 ADDITIONAL PUBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office. 1. ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME SENT NEWSRAIL TO EXPRESS NUMBER None 2. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: 0870 850 2149 Fax: 0870 600 5533 3. DISTRIBUTION DATABASE – FOR RAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: 0870 850 2149, Fax: 0870 600 5533, E-mail: csatoc@tso.co.uk 2 337624_Newsletter_315 12/5/06 1:30 pm Page 3 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 1 TRAVEL AGENTS ✓ London Bus Pass (PlusBus) and new PlusBus schemes PlusBus is a combined train and bus ticket giving unlimited bus travel for one day and Season Tickets (where available) within pre-set zones around participating National Rail stations.
    [Show full text]
  • Oyster Conditions Of
    Conditions of Use on National Rail services 1 October 2015 until further notice 1. Introduction 1.1. These conditions of use (“Conditions of Use”) set out your rights and obligations when using an Oyster card to travel on National Rail services. They apply in addition to the conditions set out in the National Rail Conditions of Carriage, which you can view and download from the National Rail website nationalrail.co.uk/nrcoc. Where these Conditions of Use differ from the National Rail Conditions of Carriage, these Conditions of Use take precedence when you are using your Oyster card. 1.2 When travelling on National Rail services, you will also have to comply with the Railway Byelaws. You can a get free copy of these at most staffed National Rail stations, or download a copy from the Department for Transport website dft.gov.uk. 1.3 All Train Companies operating services into the London Fare Zones Area accept valid Travelcards issued on Oyster cards, except Heathrow Express and Southeastern High Speed services between London St Pancras International and Stratford International. In addition, the following Train Companies accept pay as you go on Oyster cards for travel on their services within the London National Rail Pay As You Go Area. Abellio Greater Anglia Limited (trading as Greater Anglia) The Chiltern Railway Company Limited (trading as Chiltern Railways) First Greater Western Limited (trading as Great Western Railway) (including Heathrow Connect services between London Paddington and Hayes & Harlington) GoVia Thameslink Railway Limited (trading as Great Northern, as Southern and as Thameslink) London & Birmingham Railway Limited (trading as London Midland) London & South Eastern Railway Company (trading as Southeastern) (Special fares apply on Southeaster highspeed services between London St Pancras International and Stratford International).
    [Show full text]
  • Review of Tfl Rail DPPP
    Annette Egginton Head of Competition and Consumer Policy Directorate of Railway Markets & Economics Email: annette.egginton@orr.gsi.gov.uk 24 October 2016 Steve Murphy Managing Director MTR Crossrail Dear Steve, Review of MTR Crossrail (trading as TfL Rail) Disabled People’s Protection Policy (Condition 5 of your Station Licence and GB Passenger Statement of National Regulatory Conditions) Thank you for providing updated versions of your Disabled People’s Protection Policy (DPPP) documents for review. A copy of your revised DPPP is attached to this letter, and will be published on our website along with a copy of this letter. I confirm that we have reviewed your DPPP against the 2009 Guidance “How to write your Disabled People’s Protection Policy: A guide for Train and Station Operators” (the guidance) and can confirm that your revised DPPP meets the requirements of Condition 5 of your station licence and GB Passenger Statement of National Regulatory Conditions (SNRP). We welcome your commitments to the following: ‘Turn Up and Go’ policy which means that customers can turn up at any TfL Rail station without pre-booking and staff will provide assistance, including assistance with luggage. Since your DPPP was originally submitted to ORR we have had some exchanges in the intervening period in order to bring about the changes required to make it fully compliant with the Guidance. The main area where you clarified your policy during our review was regarding Passenger Assist. In recognition of the fact that you manage both trains and stations you are required to participate in Passenger Assist.
    [Show full text]
  • Investigating Paper Ticket Usage on London Underground's Network
    Investigating Paper Ticket Usage on London Underground’s Network Tolulope Mohammed1 Taku Fujiyama2 Abstract Whilst smartcard ticketing systems are increasingly available, traditional paper tickets are still in use on many public transport systems. As metro stations are becoming more crowded than ever, usage of station spaces for paper ticket facilities and services could be reviewed. To inform station planning and operations, this study examined the paper ticket usage on London Underground. It was found that a 18% of station entries across the London Underground Network were made using paper tickets. Stations connected to mainline railway termini or near to sightseeing locations in Central London had high percentages of overall paper ticket entries with Marylebone’s 44% being the highest. Stations adjacent to London Heathrow Airport had high percentages of Adult Single paper ticket entries. This paper then classified the stations according to their proportions of paper ticket entries, and recommendations were made for each group regarding the facilities and services required for paper tickets. The results would be useful for station planning and management. Key words: Paper ticket, London Underground, Station Planning, Ticket barrier throughputs, Entry/exit counts 1 Introduction In recent years there has been major evolution in ticketing methods available to passengers on public transport networks across the globe and electronic tickets and payment systems are increasingly popular (EC Smartcards Study Consortium, 2011). Different ticket types impose different requirements for station operations and facilities. Whilst there are many reasons why electronic tickets can be cost effective for operators (for example, see Ferreira et al 2013), provision of facilities and services for paper ticket users can be cost ineffective in various ways.
    [Show full text]
  • GP London 2013 Travel Guide
    GP London 2013 Travel Guide London welcomes you all! We hope you all have a great experience. Here is some useful information for you to digest to make your trip a little bit more informed and comfortable. If there is anything else you would like to know about travelling to or staying in London, please do not hesitate to contact any one of us: James Back – jayennbee2k@hotmail.com Thomas Ralph – magic@thomasralph.com Ray Wat – raymondwat8@gmail.com Table of Contents 1. Easiest way to fly into the city 2 2. Tournament venue location, and how to get there from the airports 3 3. Hotels near the event site 6 4. Cheaper Accommodation 6 5. How is the public transportation system? 8 6. Helpful information about local security rules to follow carefully when arriving at the airport. 9 7. Popular Tourist Spots 10 8. Less well Known places 11 9. Local Game Stores 14 10. Food & Drink 14 11. Tips 16 1 1. Easiest way to fly into the city There are six major airports in London, which in order from most convenient to least for the venue are: London City (LCY), Heathrow (LHR), Gatwick (LGW), Southend (SEN), Stansted (STN), and Luton (LTN). LCY and LHR are only used by traditional carriers, SEN, STN, and LTN are primarily used by low-cost carriers, and LGW has both. The first two mentioned airports are within the London fare zones, LCY being in zone 3 and LHR in zone 6. An alternative to flying is the Eurostar train, which leaves from Paris Nord, Brussels- Midi/Zuid, Lille, and a few other places, arriving in London St Pancras station.
    [Show full text]