Vol. XV No. 3; March 2019 A DDP PUBLICATION Pages: 28 ddppl.com d TravTalkMiddleEast.com

March 6-10, 2019 Media Partner All roads lead to Germany ITB Berlin 2019, to be held We are participating at ITB Berlin for the 22nd consecutive year and this represents a fresh opportunity for us to showcase from March 6-10 at Messe the finest aspects of Sharjah’s heritage, adventures, architec- ture and other offerings. This year, during our participation, we Berlin, attracts six will focus on Sharjah’s ecotourism, outdoor activities and branded hotels with the aim of attracting more tourists and from the UAE with Expo 2020 investors from Germany, a major source market, and other participating nations. The event will help boost our efforts to and Saudi Arabian meet our target of attracting 10 million visitors by 2021. Our contingent this year will comprise Ramada Hotel, Sharjah General Investment Authority Airport Travel Agency, Coral Beach Hotel, Sharjah Museums as new additions from Department, Sharjah International Airport, Cozmo Travel, The Act Hotel, Environment and Protected Areas Authority, Sheraton Hotels, Al Bait Hotel, Sharjah Collection, Centro the Middle East. HE Khalid Jasim Al Midfa Chairman, Sharjah Commerce and Tourism Development Authority Sharjah by Rotana and Orient Tours. SHEHARA RIZLY

Ras Al Khaimah Tourism Development Like every year, the German tourism board will have a Authority has exceeded its target of attracting large stand at ITB Berlin to meet with our valued partners one million visitors by 2018 by reporting from all over . We look forward to strengthening 1,072,066 visitors from domestic and key relations with the travel trade and tourism partners to international markets. Germany continues to be update the tourism community about the latest industry our leading international source market with trends and marketing activities to promote ‘Destination 83,605 visitors to Ras Al Khaimah in 2018, Germany’. Our Dubai-based office will be attending ITB to followed by Russia and the UK. At ITB Berlin, we connect with German partners like hotels, regional will be showcasing a virtual reality experience of tourism boards or any other travel-related service Jebel Jais Flight - the world’s longest zipline, providers and woo them to take part in our GCC-wide which has welcomed over 25,000 flyers since its marketing activities. To promote ‘Destination Germany’ Haitham Mattar opening about a year ago. We will be updating Sigrid de Mazieresm Chief Executive Officer Director—Gulf Countries, and for the travel trade industry to explore our country, we Ras Al Khaimah Tourism visitors on the culture and heritage projects German National Tourism organise Germany Travel Mart every year whilst offering a Development Authority Board including the pearl farm and restoration of old range of pre-scheduled educational tours. pearl farming village of the 17th century. Contd. on page 3

NEWS MARCH 2019 TRAVTALK 3 Riyadh preps for travel fair Luring the Europe market Contd. from page 1 Sheikh Imran Hafeez, Director of Sales & The event provides us with an excellent opportunity to network with our trade partners and our peers as well as the Marketing, ASAS Exhibitions and Conference local, regional and international press. This year, we will be Organizing Company, shares details of Riyadh highlighting our pipeline of property launches. In particular, we will be promoting our debut property under the TIME Express Travel Fair that is being held from March 28-30. Hotels brand - TIME Express Hotel Al Khan, a three-star property in Sharjah featuring 55 keys and scheduled to open in TT Bureau April 2019. Expansion will remain key for us throughout 2019 Mohamed Awadalla with a range of new openings planned across the UAE as well s one of the biggest Riyadh Travel Fair expects Chief Executive Officer as other properties throughout the wider MENA region. Atravel and tourism over 50 countries with a TIME Hotels events in the Kingdom total of 300 exhibitors from Crucial for hotels in the UAE, the German market is of Saudi Arabia, Riyadh across the world and over focused on leisure as it offers volume throughout the year, Travel Fair provides a great 25,000 visitors. including the summer season. Mövenpick Hotel Ibn Battuta networking platform for Gate Dubai continues to work closely with this market. ITB all those in the business In terms of new exhibitors, Berlin is a great networking platform for us. We aim to of tourism and hospitality. a considerable amount strengthen our existing partnerships with Germany to Over the past years, the of new destinations have increase business volumes whilst taking this opportunity to source new ones. Additionally, promoting and selling in- trade fair has been growing been added on to its list destination services together with our room rate is another Fadi Sallit exponentially. The Kingdom and some of them are Azer- area we look forward to enhancing during this show. Director - Sales Leisure of Saudi Arabia is one of Sheikh Imran Hafeez baijan Tourism, Malaysia Mövenpick Hotel Ibn Director of Sales & Marketing Battuta Gate Dubai the most lucrative markets ASAS Exhibitions & Conference Tourism, Maldives, South Organizing Company due to its habitual outbound Africa, etc. “The number of The German market and Central Europe as a whole vacations along with its & Conference Organizing visitors keep increasing to represent a 21 per cent share of arrivals to Dubai, and the German market in particular represents UAE’s largest trading great spending power. Company, says, “The rea- the destination with partici- partner that has consistently generated an influx of inbound son to advance the dates to pation at the Riyadh Travel visitors. As a home-grown management company, we are The event this year has March is because the holy Fair increasing by 30 per focusing on the German market since a long time for its been preponed from April month of Ramadan will be- cent every year. We have stability and economic growth. We are showcasing our new to March. Sheikh Imran gin earlier over the next two always witnessed a posi- brand as Two Seasons Hotels from the viewpoint of Dubai Hafeez, Director of Sales & years, as it advances by 10 tive increase every year,” Freddy Farid enjoying two seasons - winter and summer. We are expecting Managing Director, Marketing, ASAS Exhibitions days every Islamic year.” concludes Hafeez. Two Seasons Hotel & to increase our brand awareness. Apartments Dubai GUESTCOLUMN The future of travel tech EDITORIAL While no one has a crystal ball that can envision the future, accurate forecasting or the ‘making of predictions’ is an important aspect of business New wave of tourism planning. 9RONDQdDùVDO, CEO, Adphorus, enlists three of his predictions. ermany has always been at the forefront of the travel trade and We will stop fearing that the sumers to the instant messenger- G robots will eat our jobs and YouTube is already style interfaces as a way to conduct travellers alike. As the world gathers embrace Artificial Intelligence commerce, including booking travel. in Berlin to interact with international Fear of the all-knowing and all- the de facto juggernaut in Apple has already provided the buyers and sellers to display and network seeing AI-powered dark overload the space and Facebook is apps on your iPhone a gateway to to promote destinations, ITB Berlin will fade. Consumers will find that now one of the top connect via its text messaging appli- makes sure to provide an opportunity auto-correction and grammar- cation. Android and Facebook have checking tools have morphed into platforms for video ads that also made similar types of tools to facilitate discussions on the pressing auto-sentence completion tools and is sustaining unprecedent- available. For a new mobile-first issues concerning travel and tourism they will find them useful at improv- generation, conducting commerce like overtourism, global warming and ing typing on a phone. They will like ed engagement rates with a chatbot from their favourite sustainability. In addition to these, this new consumer-friendly face of brand, airline or hotel makes sense. customer experience, luxury travel and AI as it makes all simple things, that all sizes, 2019 will be the year when It takes time for brands to catch up, are actually complex, on a computer programmatic video breaks out. but expect their early experiments future mobility are other topics that will simpler. Artificial Intelligence has YouTube is already the de facto jug- with chatbots to start to gain traction have a focus at the event. probably passed through the ‘trough gernaut in the space and Facebook with consumers in 2019. The Middle East is a key contributor which of disillusionment’ in the Gartner is now one of the top platforms hype cycle and it’s now finding a for video ads that is sustaining (The views expressed offers myriad customer experiences for are solely of the author. variety of ways it can be useful in, unprecedented engagement rates. travellers of today. Dubai together with the The publication may or may not like data-mining past aircraft mainte- Netflix is now testing simple static subscribe to the same.) has been a leader in nance logs to improve a mechanic’s promotions, of what one could call the travel, tourism and hospitality sectors ability to diagnose and fix airplanes house ads, for its own programming with its authentic experiences to the instead of replacing them. on its platform. I don’t expect them European markets. to open that up to advertisers next A perfect storm of new year, but given their rising level of Expo 2020 in Dubai will nonetheless be an technology, consumer adoption debt (more than $20 billion), mon- extraordinary event that is set to be a game and low-cost creation tools put etising that inventory will be a priority programmatic video advertising for Netflix at some point, soon. changer in the geography of the region. The on the media plan in a big way new area being developed especially for the AT&T acquired the largest inde- Chatbots and instant event will add on to the rich books in history. pendent advertising exchange messengers will make an impact The recently-concluded Global Investment AppNexus last year and they have as marketing distribution tools in Aviation Summit proved that Dubai will big plans for programmatic televi- This has already happened outside be the aviation hub of the world. The new sion this year. With free video editing in some regions, particularly in software in the cloud and an assort- China. We’re now only starting to aviation district developed over the past few ment of low-cost video advertising see this trend take hold with average 9RONDQdDùVDO years is now booming due to its convenient platforms available to business of consumers. This will push more con- CEO, Adphorus locations for the sector to execute the requirements to either refuel, MRO services or even serve as a VIP destination. Fujairah Rotana Resort & Spa spreads love The new branding of Dubai International Airport by His Highness Sheikh Mohammed Fujairah Rotana Resort & Spa visited Dibba Hospital’s Paediatric Ward as bin Rashid , Vice President part of the Rotana Corporate Social and Prime Minister of the UAE and Ruler of Responsibility initiative with the aim of spreading love to the children. The Dubai, will elevate the customer experience team interacted with the kids through activities such as face painting, indoor in its drive towards becoming the busiest games and distribution of and best airport in the world. Dubai is striving gifts courtesy of Fujairah Rotana Resort. The hotel regularly engages in to become a smart city and a gateway to Corporate Social Responsibility initia- innovation and technological transformation. tives under its corporate sustainability platform, Rotana Earth.

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ir India Express launched its with arrival into Sharjah at 02:15 Afirst international operations am on Tuesdays and Sundays. recently from Sharjah to Surat The service will be upgraded to with a twice-weekly service. four flights a week in the summer K Shyam Sundar informed schedule. The Sharjah-Surat that the service will be the 47th service will be on Mondays, direct connection of Air India Wednesdays, Thursdays and Express between India and the Saturdays and in the return direc- Gulf region. “Flight IX – 172 will tions, the service will operate on depart from Sharjah at 7:35 pm Tuesdays, Thursdays, Fridays and arrive in Surat at 11:45 pm on and Sundays,” Sundar said. Mondays and Saturdays. Flight IX – 171 from Surat to Sharjah will Air India Express is set to further summer schedule from March Kozhikode-Riyadh sector in the year 2018 witnessed addition of depart from Surat at 12:30 am expand its operations in its 31, 2019. Operating with a fleet summer schedule of 2019 instead two more aircraft, bringing the of 25 Boeing 737-800 NG aircraft, of the present four services per total fleet strength of the airline to the airline will have 653 weekly week. The additional flight will 25 Boeing 737-800 NG aircraft. Flight IX–172 will depart from Sharjah at 7:35 pm departures in the new schedule as operate on Fridays at the The airline has plans to further and arrive in Surat at 11:45 pm on Mondays & Saturdays. against 621 departures per week existing timings.” expand its fleet with necessary currently. Sundar further informed, approvals. UAE continues to be The Surat to Sharjah flight will depart at 12:30 am with “Summer 2019 will witness ad- Sundar reiterated that Kannur- the most important market for Air arrival into Sharjah at 2:15 am on Tuesdays & Sundays ditional capacity being deployed Sharjah will become a daily ser- India Express with services to/ to strengthen the network between vice from Sharjah and would also from UAE accounting for about K Shyam Sundar the Gulf and Kerala. The airline offer two flights from Abu Dhabi, 65 per cent of the airlines’ capac- CEO, Air India Express will operate five flights on the making it a five-day service. The ity and revenue. EXHIBITIONS In-destination services @ITB ITB Berlin, from March 6-10, 2019, will lay emphasis on promoting and selling in-destination services, as a result of which tours, technology and activities will remain a key focus, shares Dr Martin Buck, Senior Vice President—Travel & Logistics, Messe Berlin.

Shehara Rizly

What new can visitors expect special emphasis on adventure at ITB Berlin 2019? travel and sustainable tourism. We The Technology, Tours & Activities are seeing a trend towards seclu- (TTA) segment is new at ITB Berlin sion and exclusiveness in the luxury 2019 with an emphasis on pro- travel segment. Customers want moting and selling in-destination to experience something that is services. Both major players and out of the ordinary that can range small start-ups will be able to present from an underwater hotel to an their products at the new meeting exclusive treehouse. area in Adventure Travel Hall. The TTA marketplace will be the place Who will be exhibiting from to head for providers of tours, tour the Middle East this year? guides, technology and apps, re- Demand from the Middle East has sellers, intermediaries and destina- been especially high this year. Dubai tions. Exhibitors and trade visitors Dr Martin Buck itself has increased its participation can also establish new contacts and Senior Vice President—Travel & Logistics at ITB Berlin. Oman, the partner Messe Berlin exchange experiences at networking country of ITB Berlin 2020, will be events. This year, ITB Berlin Conven- represented in larger numbers, as tion will take place at CityCube, the The ITB Berlin Con- will Fujairah, the last country to join new multi-purpose congress and the Emirates. Egypt, Palestine, Jor- trade fair venue. vention will address topics dan and Qatar will also present their on overtourism, global tourism highlights at the exhibition. The eTravel World continues to The United Arab Emirates can also expand with the travel technology warming, sustainability, be found in the hotel hall, alongside segment gaining more space. Visi- new customer expectations Lebanon and Iraq. New exhibitors tors interested in new technologies, include the Saudi Arabian General digital marketing and social media in the luxury travel market Investment Authority and Expo have a short distance to reach the and future mobility 2020 Dubai. exclusive displays. Besides in- destination services, another focus What are the key areas of What role does the Middle East at TTA Forum is the topic of payment focus this year? play at ITB Berlin? solutions. Related events will include Malaysia, as the official partner Countries from the Middle Eastern sessions with Amazon Pay, Paypal country, is organising a big specta- region are fast-growing tourism desti- and Wirecard. Last but not least, we cle during the event. The ITB Berlin nations and the demand for exhibition will launch an ITB Virtual Reality Lab convention will address key topics space at ITB Berlin is particularly high where top-speakers will give excit- on overtourism, global warming, this year. In the Middle East markets, ing insights into the importance of sustainability, new customer expec- there is a thriving middle class with augmented and virtual reality for the tations in the luxury travel market a growing buying power and new travel industry. and future mobility along with a consumer behaviour. DMCA’s workshop for yacht companies

In line with its strategy to enhance the quality of various services in Dubai’s maritime sector and ensure customers’ happiness through collaboration with the private sector, the Authority (DMCA) organised an extensive workshop for private companies in the yacht industry. The workshop is the first of a series following the recent launch of ‘Sea Dubai’ initiative aimed at enhancing the competitiveness of Dubai as a world-class destination in this major sector. The workshop was recently held on the at Mina Rashid, which witnessed wide participation by private companies providing related services.

8 TRAVTALK MARCH 2019 AVIATION Exploring new strategies in aviation The maiden Global Investment in Aviation Summit 2019 (GIAS), recently held at InterContinental , is considered as a qualitative leap in the aviation industry that requires an estimated global investment reaching $1.8 trillion by 2030.

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ith the demand for air trans- Mohammed Al Suwaidi, Director for future delivery.” He expects Wport projected to increase General, General Civil Aviation the aviation sector to account for by an annual average of 4.3 per Authority (GCAA), inaugurated 20 per cent of the UAE’s GDP cent, the aviation industry has the Global Investment in Aviation over the next few years. become one of the most impor- Summit. The two-day summit tant economic sectors globally. saw many business transactions Dr Olumuyiwa Benard Aliu, Coun- This growth can be attributed to and signing of MoUs. With a core cil President, International Civil Avia- successive developments in the objective to explore and present tion Organization (ICAO), believes market as well as increasing air investment opportunities within that aviation is a global industry as travel demand around the world, the aviation sector, the summit it connects people, cultures and especially in India, China and the witnessed an attendance of more business across continents. “Our Middle East. than 750 investors, leaders, gov- sector is responsible today for ernment officials, financiers and providing meaningful employment H E Eng Sultan bin Saeed Al key aviation stakeholders from and sustainable careers to over 65 Mansouri, UAE Minister of Econ- around the world. million men and women worldwide, omy and Chairman, General Civil while contributing more than $2.7 H E Eng Sultan bin Saeed Al H E Saif Mohammed Al Suwaidi Dr Olumuyiwa Benard Aliu Aviation Authority, in the presence The UAE has been ranked 0DQVRXUL trillion to global GDP,” he claimed. of His Highness Sheikh Ahmed number one in Quality of Air Bin Saeed Al Maktoum, Chair- Transport Infrastructure Index by – both scheduled carriers and sion in our national development Suwaidi called for stakeholders man, Dubai Airports; President, International Institute for Manage- award-winning corporate airlines; plans. Today, some 882 aircraft from around the world to join the Dubai Civil Aviation Authority; ment Development, informed a rapidly developing aviation are registered in the UAE of which second edition of the summit in Chairman and CEO Al Mansouri in his welcome support infrastructure and a long- more than half are registered Abu Dhabi next year whilst creat- of Emirates Group adaddress.d He said, “We have term commitment to the industry under UAE national carriers and ing further optimal investments andand H E Saif woworld-classr airports and airlines which is evidenced by its inclu- a further 630 aircraft are on order in the sector. Network in an investors’ ecosystem TheThe maidenmaide Global IInvestmentnvestmen in Aviation SSummitummit hosted more than 500 delegates,dele 200 global iinvestors,nvestors 200 aviation ssenior-levelenior-le attendees, 80 spespeakersa from the rregion’segion’ airlines and avaviationiatio organisations. QUICKBYTES MARCH 2019 TRAVTALK 9 Relax, revive and rejuvenate Given its rich history of Ayurveda treatments, Sri Lanka demonstrates holistic therapies to living a healthy lifestyle. Here’s a sneak peek into the insights from a few wellness experts…

Shehara Rizly

Six of Sri Lanka’s leading With a rich history in Arab Health was a good wellness resorts participated at wellness tourism, Sri Lanka platform to network and share Arab Health for the first time. I showcased its wellness resorts our treatment plans. Currently, a believe that it is a very good available especially for the lot of people are looking at start at expanding our tourism Middle Eastern clientele. Our holistic health programmes offerings to the world at large. participation in the event is a including natural foods, natural This is one of the largest gateway to this region to learn medicine and natural practices exhibitions in the world with over about the many tourism offerings for the physical, mental and Dr Rajitha Senaratne 4000 exhibitors from 160 H E Charitha the country has to attract Asoka Hettigoda spiritual health. The programmes Minister of Health, Nutrition and countries and 250 local and Yattogoda different types of tourists to the Managing Director, Hettigoda we offer are not only based on Indigenous Medicine Consul General of Sri Lanka Industries, Siddhelepa Group international speakers in Dubai nation and its emergence as a Ayurvedic treatments but also on specialising in health and wellness sectors. wellness tourism destination. health food, yoga and meditation.

Our resort is built with At Heritance Ayureda Maha Located 20 minutes away nature itself and it is a wonderful Gedara, we have different from the international airport in experience to guests who prefer programmes for different people Uswetakeiyawa between a wellness holiday amidst a very depending on their necessities Colombo city and the airport, natural environment. We have a —to relieve stress, shed weight, our wellness resort offers natural very personalised service which rejuvenate or detox. With treatment solutions such as can be tailor-made to the adequate time of staying in the magnesium floating tanks, salt requirements of guests. We’d hotel, these treatments can be caves, hyperbaric and like to invite the Middle East Shelly Thenuwara performed well to help guests as Janaka hyperthermia machines, Upul Gamage travellers to come and indulge Managing Director people are now looking at Buddhakorala detoxing machines, etc. We also General Manager Tree of Life Nature Resort General Manager, Heritance Kaya Health and Wellness in an unforgettable experience Kandy changing their lifestyles to make Ayurveda Maha Gedara have the kaya cuisine to indulge Resort, Uswetakeiyawa in a cool climate. them more healthier. Beruwela in healthy eating options. 10 TRAVTALK MARCH 2019 ATTRACTIONS

Culture of hospitality: Tatarstan Bordering seven regions lying at the centre of the European part of Russia is the Republic of Tatarstan. It is an active region with a growing economy, leading in many international and national rankings, and in factual data in many industries. Tatarstan owns an oil deposit and three petrochemical plants.

Shehara Rizly

ost of who may have been Minterested in FIFA 2018, Warmheartedly, I welcome inhabitants of the UAE may be familiar with Kazan, the and other Middle East countries to Tatarstan! We enjoy a sports capital of Russia which not only hosted football but also very close connection with the emirates: governmental, FINA 2015, Summer Universiade economic and cultural cooperation is flourishing! Each 2013, etc. In terms of business, one may remember the annual year, Tatarstan builds one of the biggest stands at AIM international economic summit, (Annual Investment Summit) in Dubai to greet all our KazanSummit and Halal Expo Russia which are the only world- friends and make new ones. If you haven’t heard about scale Islamic forums in Russia Tatarstan or Kazan yet, it is now the right time to use the organised by Kazan annually in April or May. This year, they have sign and check-in the next flight to get to hospitable one more onboard in August — Tatarstan for business or leisure! And if you wish to Taliya Minullina World Skills 2019. Member of the Government of the Republic of Tatarstan, Chief Executive Officer of Tatarstan Investment Development Agency know more, connect with the representative office of Feel at home in Tatarstan in Dubai. I invite you to try Tatarstan, visit Tatarstan culture pleases the eyes in Palace, Jameh Mosque and the Tatarstan and invest in Tatarstan! Middle Eastern travellers are clothes, interiors and decora- biggest printed Quran in the always on the look-out for new tion. Shops offer a wide range world. The legendary mosque destinations. Tatarstan with its of halal products and fashiona- Kul Sharif draws to Tatarstan’s Park Inn by Radisson, Tasigo rich heritage and culture and 30 ble modest clothing. Namaz can capital – Kazan. There are three and ibis. Apart from this, multi- FactCheck per cent of its population follow- be done in one of around 1500 UNESCO World Heritage sites ple countries invest in Tatarstan ing Islam has everything these mosques or special rooms. in Tatarstan – Kazan Kremlin, with Turkey leading the list. The /DQJXDJHVVSRNHQ travellers require. Tatarstan is Bulgarian Historical and freshest example is the five-star - Russian and Tatar halal-friendly. Restaurants, cafes Immerse yourself in Architectural Museum-Reserve Kazan Palace Hotel by Tasigo. %HVWWLPHWRWUDYHO and hotels are certified to inter- history and culture and Assumption Cathedral Arabic network, Alliance Busi- - April to September national standards. Tatar cuisine Northern Mecca – the ancient and Monastery of the town- ness Center, offers a premium &RQQHFWLYLW\ is rich in Turk tribes’ traditions city Bolgar – annually attracts island of Sviyazhsk. class business centre. Largest - From Dubai and Sharjah and diverse in tastes of meat thousands of pilgrims striving to in GCC construction companies Total Area and baked dishes. Its national see the Muslim shrines – Khan’s Easy connections like Emaar and Al Habtoor show - 68,000 sq km Direct flights connect active interest. Kazan with Dubai 5HOLJLRQV and Sharjah, UAE, Ideal for bleisure - Islam, Russian orthodox, other orthodox, Christians and Antalya, Once in Tatarstan, any Turkey, Teheran, entrepreneur would start Iran. GCC is linked a business here! Men of with Kazan through affairs are attracted by , too. The Kazan, machine build- Moscow-Kazan flight ing capital Naberezhnye takes an hour only. Chelny, oil extraction capitalal Almetyevsk and petrochemi-mi- Hotels galore cal capital Nizhnekamsk. Inn Some of the interna- terms of leisure, the many tional hotel chains shopping and entertain- in the country ment areas along with include DoubleTree sightseeing could be by Hilton, Marriott, added on the list. NTO MARCH 2019 TRAVTALK 11 Live life the German way Each year, the German National Tourist Board plans out its global campaign and a more focused one for the Gulf Corporation Council countries in both B2B and B2C segments. 6LJULGGH0D]LHUHV, Director—Gulf countries, German National Tourist Office, shares an insight to the board’s plans.

Shehara Rizly

Could you tell us about the diversity. The country is What itinerary do you lesser extent, travel is conducted latest campaign for UAE? replete with myriad offerings suggest to UAE travellers? for business. Medical tourism is ’The German National Tourist in terms of recreation and Our aim is to highlight the great also an important segment. Board (GNTB) entered the year nature, sightseeing and enter- variety Germany has to offer 2019 with its worldwide campaign tainment in our many exciting all year round and to inspire What are the latest plans on the centenary of the founda- cities like Berlin, Frankfurt, travellers to explore other places for marketing to the UAE? tion of the legendary Bauhaus Düsseldorf or Hamburg, or like the North with its unspoiled We have joined forces with the movement in Weimar. In addition shopping in our beautiful coastline, historic castles in tourist boards of Switzerland and to the worldwide ‘100 years of pedestrian highstreets or Lower Saxony or Berlin and its Austria and are inviting travel trade Bauhaus’ campaign, the German state-of-the-art designer outlets. surrounding areas. GCC tourists to our ‘Heart of Europe Travel Sum- National Tourist Office for the Gulf generally love driving from one mit’ just a few days ahead of ATM, countries is also launching a wide Last year, how many city or region to the other, as we and just after the Marhaba France range of market-specific B2B visitors from the UAE offer great infrastructure and Workshop with which we are also and B2C campaigns to promote travelled to Germany? many themed scenic routes like closely cooperating. Our travel ‘Destination Germany’ and we Our statistics sum up all GCC the German Alpine route, Sabian trade workshop will bring together look forward to working closely countries and evaluate only Sigrid de Mazieres Spa route and also the German over 70 leading product provid- Director—Gulf countries with our trade partners through- GCC nationals, not expats. In German National Tourist Office Fairytale route. ers from Germany, Austria and out the GCC. 2018, we had over 1.69 million Switzerland, and will be the perfect overnight stays from the region top 15 source markets What type of travellers do platform for buyers from the region What attracts the UAE and are positive about attracting for Germany and the third you receive from GCC? to do business in an attractive tourist to Germany? more GCC travellers to Germany largest non-European source Majority of tourists from the GCC environment at the beautiful Sofitel Germany’s greatest USP is its in 2019. The GCC is one of the market after China and USA. are leisure travellers, and to a Dubai The Palm. 12 TRAVTALK MARCH 2019 FAMILYALBUM 1000+ tour operators at MATKA ’19 Nordic Travel Fair (MATKA), held in Messukeskus, Helsinki in Finland this year, marked 30 years as one of the biggest travel industry events in Northern Europe with 940 exhibitors and 86 destinations on the theme ‘Hidden Treasures’. Buyers and suppliers, especially from Finland and Nordic countries, focused on workshops and networking.

Wyndham Garden Ajman attracts Germans Wyndham Garden Ajman Corniche has been riding on high growth ever since its opening in the summer of 2018. The number of visitors from Germany to the property remains robust.

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reaking all barriers, He says, “We have been BWyndham Garden Aj- able to not only succeed man Corniche is a shining in our endeavours from a example of team work, business perspective but relationships and yielding also from a reputation point profits. The property bagged of view as we have got an a number of awards for its excellent number of online exceptional service excel- reviews. They speak about lence whilst enjoying the the experience of guests highest occupancy in the and this, for us, is an Ajman area within just six authentic feedback.” months of operation. This is Iftikhar Hamdani attributed to the vision and Cluster General Manager, The success of the team is Ramada Hotel and Suites strategic planning of Iftikhar Ajman, Ramada Beach primarily attributed to care- Hamdani, Cluster General Hotel Ajman and ful planning and dedica- Wyndham Garden Ajman Corniche Manager, Ramada Hotel and tion. Aggressive marketing Suites Ajman, Ramada Beach campaigns, good long-term relationships Hotel Ajman and Wyndham Garden with corporates, agents and operators Ajman Corniche. provide a lucid flow in business. NEWS MARCH 2019 TRAVTALK 13 Curbing overtourism with WTACH While tourism contributes immensely to a country’s GDP, it is important that regulations be put in place to curb overtourism, failing which the ethos and sanctity of heritage and culture of a place may be damaged.

TT Bureau he World Tourism Associa- Ttion for Culture and Heritage (WTACH) has been launched to protect local cultures, heritage and historical sites that are in peril from overtourism. The new association will promote ethical WTACH is the brainchild of its Social media and mobile practices and better manage- founder and CEO, Chris Flynn, devices aren’t helping. Carolyn ment relating to culture and a former director for the Pacific Childs, CEO of MyTravel- heritage destinations that are region at the Pacific Asia Travel Research.com, and a member now buckling due to unrestrict- Association, a role he held for 15 of the WTACH advisory spe- ed visitor growth. WTACH will years. He says, “WTACH works cialising in analysing data and also encourage the implemen- with destinations to provide trends, says it is no coincidence tation of sustainable practices Chris Flynn Carolyn Childs development strategies and that WTACH is being born at a Founder and CEO CEO at locations that are still in the WTACH MyTravelResearch.com policy framework recommenda- time when ‘selfie’ culture and honeymoon phase of tourism tions to avoid the kind of tourism the promotion of ‘Instagram- development. The creation of The global economy grew launched with 15 specialist advi- meltdown we are seeing at able’ travel is sweeping the WTACH comes at a time when 3.7 per cent in 2018, says sors from diverse backgrounds, Angkor Wat, Phi Phi Island and world. On the supply side, the UNWTO reports that inter- UNWTO, propelling international who will work with destinations Mount Everest. It’s time for the WTACH believes that destina- national tourism arrivals hit 1.4 tourism arrivals growth to six per that need help now or want to tourism industry to take a step tions should no longer billion in 2018, two years ahead cent for the year. To advance put plans in place before run- back and look at the long-term make arrival numbers their of its previous forecast of 2020. its agenda, WTACH has been ning into trouble. impact of its decision making.” holy grail. 14 TRAVTALK MARCH 2019

Sharjah casts a spell on with its pool of attractions & activities

The emirate of Sharjah, cultural capital of the UAE, has something to offer to every kind of traveller. In addition to historical monuments and museums that embody the emirate’s culture and traditions, Sharjah has a wide array of leisure and recreation options that can be enjoyed by the entire family.

cenic beaches, wildlife Qasimi in Kalba, located near Al The new Sharjah Museum of houses a number of attractions areas with jungle gyms, slides and public parks, and Kalba fort, directly on the east Islamic Civilization was opened for children, including a wildlife and rope ladders, where chil- attractions such as coast of the Arabian Gulf. One in June 2008 after moving the centre, botanical gardens, a dren can have lots of fun. What’s SKalba, Al Majaz Water- of the most beautiful heritage extensive collections of the first children’s farm and more. A visit more, this is the ideal location front, Eye of the Emirates and Al houses in the UAE, first opened Islamic Museum to the impres- to Arabia’s Wildlife Centre will be for an unforgettable family picnic Noor Mosque are only some of its doors as a museum on De- sive traditional Souq Al Majarrah an opportunity to see rare native and barbecue. Sharjah’s major attractions. We cember 5, 1999. Built between building, to be reinterpreted and wildlife species up close, before compile a list of locations you 1898 and 1901, this museum redisplayed. Home to thousands unravelling the region’s geologi- Feel the thrill can enjoy in the emirate along was formerly the residence of of rare and important Islamic cal and botanical secrets at the Al Montazah Parks recently with your family or solo along Sheikh Saeed and his family. artefacts, the museum offers a Sharjah Natural History and the opened its gates to visitors with a slew of activities they are More centrally, Sharjah Heritage true reflection of the Islamic civi- Islamic Botanical Garden. Those with a grand celebration famous for. Be assured - you Museum, which opened in 2005 lisation’s timeless achievements looking to enjoy the outdoors, after undergoing a complete will never run out of things to do in the Heritage Area and later re- and its universality, presenting the Sharjah National Park covers overhaul and rebranding in Sharjah! opened in 2012 after renovation an ideal opportunity to learn an area of nearly 630 thousand process to feature two unique in the Heart of Sharjah, is dedi- about aspects of Islamic faith, square feet and features play offerings in one destina- Soak up in cated to highlighting Sharjah’s science, discoveries and culture. Emirati culture authentic heritage and the rich Sharjah is home to a number of culture of Emirati people. The ar- Amidst the greens award-winning museums, which tefacts preserved here embody & beings is a testament to its reputation the value of deep-rooted Those looking to learn more as the cultural capital of the Arabic customs and traditions, about the flora and fauna of the Arab world. Visitors wanting giving visitors a glimpse of region must visit the Sharjah to gain an authentic insight ancestral legacy. Desert Park, a specialised into how the prosperous rulers nature reserve that also of Sharjah once lived should visit Bait Sheikh Saeed Bin Hamad Al ATTRACTIONS MARCH 2019 TRAVTALK 15

also known for its beautiful lagoons and creeks, in addition to scenic, beautifully-landscaped parks such as Al Hamriya Beach which fea- tures a 1,300-metre jogging track, a service building and an interlock walking track that is three metres wide and a wide range of facilities available at its service building. The Al Khan Beach, the first public beach in Sharjah with various amenities designed for sports en- thusiasts, is an ideal place to enjoy kayaking, kite surfing, parasailing, banana boat rides, fly board ride visitors and much more. Indulge in tailor-made stays A myriad of premium hotels and properties offering best-in-class hospitality is perhaps the most remarkable aspect of Sharjah’s tion. Witness the spectacular by countries like Spain, Italy, tourism sector. For instance, the rides and facilities at Island of France, London, China and Al Bait hotel, opened in early Legends, an amusement park the Netherlands. Here, visitors 2018, is a five-star luxurious that takes you on a trip around travel through time to explore retreat that blends tradition with nine different countries. Pearls Hercules’ adventures cel- modernity to offer authentic Kingdom offers splashing ebrated in Greek mythology or Emirati hospitality. A thought- entertainment to seekers of partake in a Spanish carnival. ful vision to revive the region’s wonder in water. Al Montazah One can test their courage by heritage through the preserva- Parks is centrally located close facing the Scottish Loch Ness tion of the historic fabric within to Flag Island on Khalid lagoon monster in addition to enjoying the city and the emirate at large across the Central Souq. Since many other thrilling activities. is reflected here. Furthermore, its opening, Pearls Kingdom DoubleTree by Hilton Sharjah, has been receiving a great Better at the beach a desert park resort in the turnout of visitors to experi- Thanks to its location on the Ara- Mahthab area along with the ence its 35 new slides, which bian Gulf, the city of Sharjah has Tulip management hotel and take the little ones to a magical many public and private beaches Ramada feature 134, 210 and wonderland. Island of Legends for visitors. Besides, the region is 493 rooms, respectively, all bear has 26 new attractions inspired testimony to Sharjah’s reputa- tion as a holiday and business destination beyond compare. 16 TRAVTALK MARCH 2019 SPECIALFEATURE

Luxury has a new address BurJuman Arjaan by Rotana is set amidst the historical district of and surrounded by rich culture and heritage. The apartment hotel is part of a multifunctional complex that includes a shopping mall and an upscale office tower. 8OULFK +RIIPHLVWHU, General Manager, BurJuman Arjaan by Rotana – Dubai, shares more details.

Shehara Rizly tanding tall and growing in We have a number ties that will have everything one Sdemand every day, BurJu- could find at home, informs man Arjaan by Rotana – Dubai of corporate long-stay Hoffmeister. “It ushers in a sense is housed in a multi-purpose guests who prefer this of personalisation for both leisure complex offering a residential and corporate travellers. Creating winters. Today, due to the many ef- especially Saudi Arabia who tend and business tower with a com- property as it has all the a stay that can be considered a forts by Dubai Tourism and Com- to spend their summers for a few prehensive shopping mall that conveniences within a five perfect ‘home away from home’ merce Marketing and the vision of days or even weeks. The Euro- stores all leading international is quite a challenge especially His Highness Sheikh Mohammed pean market is also increasing,” brands. The hotel is a concept to 10-minute radius as Dubai enjoys a very diverse bin Rashid Al Maktoum, Vice he adds. With the structure of the of all suites and apartments fully long-stay guests who prefer this offering of beautiful rooms, suites President and Prime Minister of hotel as a deluxe apartment, ma- equipped with kitchen, cooking property as it has all the conveni- and apartments for any tourist. the UAE and Ruler of Dubai, it has jority of the bookings received are essentials, washing machine, ences within a five to 10-minute What stands out at BurJuman become an all-year destination for from the corporate segment and dryer and refrigerators. radius. For those who prefer to Arjaan by Rotana is the fact that it tourists. “India remains the num- those who are staying long-term race against the traffic to get to has perfect spaces that can really ber one market for Dubai over the to make a home away from home The property is located minutes the business or leisure destina- provide the concept to all guests past many years and the property concept where guests can cook away from the consular district, tions, the entrance leading to the not merely by offering the space does receive quite a good footfall their own food. corporate street or more rightly metro is a quick way to discover but also the exceptional service,” from this source market due to bank street which has the key the beautiful metropolis.” he shares. its close proximity to the popular Behind the scenes international banks, schools, Meena Bazaar. It’s a location In today’s context, traditional the historical or heritage sites Home away Demand for convenient for both business and travel agents and tour operators of Dubai such as the gold souk from home key markets leisure,” Hoffmeister states. to the more recent online travel and creek. Hoffmeister adds, The property boasts of 148 suites Dubai used to be a seasonal tour- agents comprise a considerable “We have a number of corporate equipped with modern ameni- istic destination with a large influx “The key market for these part of obtaining business for the of tourists especially during the apartments are GCC families, properties. As Dubai has a con- siderable amount of hotel rooms which has gone way above 100,000 rooms to be filled on a daily basis, these agents are the core to providing the business required by any property or des- tination. Hoffmeister reiterates, “No hotel or tourism operator can work without agents. We see them as partners and these are relationships that have been nur- tured for quite a while for over 25 years as there is a lot of mutual support.” EXHIBITIONS MARCH 2019 TRAVTALK 17 RAK showcases diversity at Fitur In a continuous effort to strengthen Ras Al Khaimah’s popularity in European markets, Ras Al Khaimah Tourism Development Authority (RAKTDA) increased its participation in key European travel trade exhibitions in the first month of 2019.

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hey started off the year by concluded its second Tparticipating in Fitur, Spain, appearance at the for the very first time, alongside MATKA Nordic Travel co-exhibitors Rixos, Ritz Carlton, Fair held at Helsinki Waldorf Astoria, Department of in January this year. Museums and Antiquities and Toro Verde UAE, where the team The RAKTDA was honoured to showcase Ras stand was graced Al Khaimah and its key attractions by HE Noora to the king and queen of Spain, Mohammed Juma, the who visited the RAKTDA stand UAE Ambassador to Finland and RAKTDA also exhibited at the from all over Europe. Further- Travel trade and public visi- on the opening day. European HE Abdulla Al Neyadi, the Head FESPO exhibition in Zurich, more, in addition to offering tors were introduced to Ras Al visitors are a key focus for of Economic, Political & Media Switzerland, a leading consumer an insight into our unique Khaimah’s diverse and spectacu- Ras Al Khaimah’s tourism Affairs Section, Embassy of the travel trade exhibition attracting adventure offering on Jebel lar beach, desert, mountain, and promotion strategy in a bid to at- UAE, Helsinki, who interacted more than 60,000 visitors. Jais, we are also using these adventure offerings, including tract 1.5 million visitors by 2021. with key trade representatives to international travel fairs to a unique Virtual Reality experi- discuss Ras Al Khaimah’s future Haitham Mattar, CEO, RAKTDA, promote the successful summer ence which gave them a taste of Following in from the success of and contribution to the global said, “We believe our unique campaign ‘kids go free,’ which the breathtaking experience of its inaugural participation in the tourism industry. Furthermore, combination of authentic Arabian saw visitors to Ras Al Khaimah Jebel Jais Flight - world’s longest Vakantiebeurs trade show in the Emirates Airline was among hospitality, pristine beaches, and increase by 15 per cent in the zipline at Jebel Jais, the UAE Netherlands at the beginning of the key co-exhibitors at the outdoor adventure pursuits have summer of 2018 versus the and Ras Al Khaimah’s highest January, RAKTDA also recently RAKTDA stand. great appeal to holidaymakers same period in 2017.” mountain peak. 18 TRAVTALK MARCH 2019 HOTELS Benefits of a strategic location As part of Gulf Hotels Group Bahrain’s global expansion plans, the location of 270-roomed four-star Gulf Court Hotel amidst the business and leisure precinct in Dubai is sure to lure many visitors, claims 9RONHU0DQGORZVN\, General Manager of the property.

Shehara Rizly

ahrain’s leading home-grown Tasteful spaces checking out a venue for a leisure square, Dubai Financial Centre, Bhospitality provider, Gulf Ho- The property offers a wide range or even a business event, the and La Mer. tels Group (GHG) presented the of room categories and suites banquet hall will arrange all your latest addition to its portfolio with with a canal view, aesthetically requests to host various func- He further comments, “When you Gulf Court Hotel Business Bay in decorated to provide every guest tions — from a birthday party work in a competitive city such as Dubai. The new hotel is the first a personal space of luxury and to a brand launch event. Not Dubai, you have to pay attention part of GHG’s regional expan- comfort. Mandlowsky says, “The forgetting the many health and to what is changing around you. sion plan which will include Saudi 270 elegantly stylish inventory recreational facilities including a In today’s world, the greatest Arabia and other GCC countries. consists of 48 standard rooms, swimming pool, kid’s pool and challenge is to keep up with new The 270-roomed four-star deluxe 39 superior rooms, 92 deluxe fitness centre, spa, nightclub, and trends and adapt to them. We Volker Mandlowsky hotel ideally situated within one of rooms, 60 grand deluxe rooms, karaoke rooms.” have listed out each feature of General Manager Gulf Court Hotel Business Bay Dubai’s most impressive projects, 25 executive suites, four luxury our product or service and the the Dubai Water Canal, just 15 suites and two penthouse suites. Ideal for bleisure benefit it could provide to our minutes away from the Dubai The property also boasts of six In today’s hospitality sector, target market/partners. We have In today’s hospi- International Airport, will be a different F&B outlets such as locations play a pivotal role as also determined what features much looked forward to property Café Delices, Al Waha Restau- Dubai has witnessed a consider- are appealing that would fit into tality sector, locations in the area. The hotel will cater to rant, Naisa Oriental Restaurant, able amount of bleisure visitors. our targets’ lifestyle.” play a pivotal role as business and leisure travellers, Sports On 4, The Canal Lounge “As the World Trade Centre is and provide easy access to and The Other Office Karaoke. within a short drive or a metro ride Valuable partnerships Dubai has witnessed a Dubai Mall. For business travellers, the five away, more visitors who attend Agents and partners are very considerable amount of meeting room areas are an exhibitions here also check out important to any property excellent space for quick . Our property is around the world — traditional bleisure visitors review meetings or ideally located just a few minutes or online — both equally trainings. For away from Dubai Mall, La Mer, contribute towards filling up expand into, where we spend our those World Trade Centre and Financial occupancy in every property. money, and if they are capable Centre,” Mandlowsky says. He Mandlowsky reiterates, of proactively building a sales believes that it is the perfect “Understanding and adapting process for our business. With location for bleisure travellers who to market trends today is most the plethora of choices nowadays could make their stay profitable in critical. Our sales strategy is available for guests, we have to business and leisure, especially based on these factors and keep up with the changes and as the hotel provides a free shut- evolves as the business evolves mark our presence in all tle service to Dubai Mall, Emaar — evaluating which market we sales channels.”

20 TRAVTALK MARCH 2019 ATTRACTIONS

Ras Al Khaimah for thrill seekers & adrenaline junkies With magnificent landscapes and over 7,000 years of fascinating history and culture, Ras Al Khaimah – the northern-most emirate of the United Arab Emirates – is a relaxing, engaging and reinvigorating getaway.

isitors can soak up near sorts and waterfront golf along the Visitors also have a wide choice of Seafood restaurants are also is also home to the world’s longest Vyear-round sunshine against emirate’s 64 kilometres of white, accommodation – from ultra-lux- available in abundance – with zipline, Jebel Jais Flight – an ex- spectacular backdrops — from sandy beaches. There’s kayaking urious beach resorts managed by the catch having been fished just hilarating experience to definitely breathtaking coastlines, lush through the mangrove forests some of the most notable names hours before from Ras Al Khaimah tick off your bucket list. You will mangrove forests, rich terracotta with hidden bird and marine life. in hospitality to family-friendly city shores – though meat dishes, soar with unparalleled speed over desert and fertile green oases The adventure of a desert safari and beach resorts, city centre predominantly goat and mutton, the UAE’s highest mountain peak to the awe-inspiring vistas of the tackling huge dunes, camel and properties and resorts for the more also make appearances in the and land on a transparent platform stark Hajar mountains, including horse-back riding tours take in the laidback adventure seekers. traditional family restaurants. that will be suspended completely the country’s highest peak – Jebel emirate’s ancient and intriguing in air. The Jebel Jais Viewing Deck Jais – where temperatures are heritage and culture, including You’ll also be able to taste local You can also live the ultimate de- Park is perfect for those looking for around 10 degrees lower than the its passion for local cuisine and food throughout the emirate – sert experience in Ras Al Khaimah. a more laidback experience. With UAE norm. adrenalin-packed hiking, trekking, from the luxury of hotel restaurants Enjoy a wide range of traditional several viewing platforms, visitors cycling and ziplining across to the abundance of local cafes Arabic activities with dune bash- can enjoy panoramic views of the The myriad of landscapes offers the ravines of Jebel Jais, which and food stalls. For a more ‘tradi- ing, belly dancers, Arabic Tanoura, majestic Hajar Mountains. up a host of activities for all rises to just short of 2,000 metres tional’ dining experience, head to camel riding as well as Arabic interests and all ages with water above sea level. Al-Fanar Restaurant & Cafe, where barbecue. Desert camps also Much of Ras Al Khaimah’s popu- sports,sportst , family and luxury beach re-re the ambience resembles that of an provide facilities to experience an larity also comes from the ease Emirati family home in the 1930s overnight stay for those who wish with which it can be reached. By with a pure UAE menu. Round to camp under the stars. road, Ras Al Khaimah is a mere 45 off the meal with a stop at Ras Al minutes from Dubai International Khaimah’s oldest ice-cream shop If you enjoy mountains and Airport. Visitors from Dubai can Ashuk, renowned for its signature cycling, spend a day mountain also reach Ras Al Khaimah within creamy dessert packed with fruits. biking on the UAE’s highest 25 minutes via the sea Don’t miss the chance to sip local mountain, Jebel Jais, and take plane service. Meanwhile, an tea ‘karak’ from one of the tea and part in a guided hikes with three increasing number of charter coffee stalls. adrenaline-filled ziplines with the operators are now flying into the Via Ferrata experience. Jebel Jais easy-to-navigate RAK airport. MARCH 2019 TRAVTALK 21

TECHNOLOGYNEWS Powered by More agents on-board NDC Following the successful implementation of its NDC roadmap during 2018, Travelport has completed the onboarding of the first group of travel agencies to receive access to NDC content.

TT Bureau K-based travel agency in air content distribution. He UMeon Valley completed the We’ve taken great care in managing the elaborated, “We’ve provided first live booking using NDC feedback to Travelport as we content through Travelport’s roll-out of our NDC booking capability through work together to refine the NDC Smartpoint desktop in October Smartpoint; this has allowed us to learn as we go work-flow so that it best serves 2018. The next phase of Travel- and refine our NDC solution the agents who will use it.” port’s NDC roadmap involved onboarding a larger group has allowed us to learn as we Business Travel. “NDC is an Travelport recently shared of travel agencies. To ensure go, listen to the feedback from important step in advancing insights from the first phase NDC works for all parts of the our customers and refine our airline offers and fare options, of implementation of its NDC travel ecosystem, Travelport NDC solution to ensure it pro- which we believe should booking solution, as part of its has implemented its booking vides an integrated choice.” remain focused on deliver- commitment to ensure NDC solution with a wide variety of ing value to corporate clients works for all parts of the travel agencies of different sizes, Working with key parties is and not as a means to limit industry. These learnings high- including American Express Nick Dagg integral to delivering access access to content, add cost lighted the importance of agent Senior Vice President—Agency Global Business Travel, dnata, Commerce, Travelport to all content with a focus on or force new and costly airline familiarity, workflow integration, Gray Dawes Group, Global improving traveller experience, connectivity. We look forward a considered roadmap, the Travel Management, Meon Nick Dagg, Senior Vice Presi- controlling cost, maintaining to continuing to engage with demand for NDC content and Valley Travel, Premier Holidays, dent—Agency Commerce, full end-to-end servicing, as Travelport, airline partners, and the need for broad industry col- TAG, Travel Counsellors and Travelport, said, “We’ve taken well as transparent fares, pric- others,” he said. laboration. Travelport will follow Travel & Transport Statesman. great care in managing the ing and comparison shopping, up with Smartpoint enhance- roll-out of our NDC booking feels John Bukowski, Director, According to David Bishop, ments along with an API NDC Commenting on this milestone capability through Smartpoint Content and Distribution, Commercial Director, Gray connection channel through of Travelport’s NDC delivery, to our agency customers. This American Express Global Dawes, NDC is a major shift Travelport’s Trip Service API. More ways to chat at Four Seasons ith chatting apps trend- Since its launch, Four Sea- touchpoint in the travel multi-channel messaging Wing and conversational sons Chat has exchanged journey and paves the path platform in 2017 without the commerce on the rise, Four over 3.5 million messages, to our continued innova- use of chatbots. The service Seasons Hotels and Resorts allowing guests to connect tion in the mobile space,” is 100 per cent powered by has once again expanded with real people on property said Christian Clerc, humans and translates over its multi-channel chat service in real time. “Integrating President—Worldwide Hotel 100 languages in real time, with the recent addition of new technology as part of Operations, Four Seasons allowing for response WhatsApp, the world’s most our celebrated chat service Hotels and Resorts. Four times averaging 90 popular messaging platform. adds further value at each Seasons launched its seconds or less. 22 TRAVTALK MARCH 2019 NEWS 900 investment experts at AHIC The Arabian Hotel Investment Conference (AHIC) 2019 has unveiled its programme for the 15th edition of the forum, which will bring more than 900 hotel investors, owners and operators together at the AHIC Village in Ras Al Khaimah.

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onathan Worsley, Chairman Sheikh Saud Bin Saqr Al Qasimi, last month. A dedi- Jof Bench Events and Founder UAE Supreme Council Member cated plenary session of AHIC, said, “This year’s pro- and Ruler of Ras Al Khaimah, a entitled ‘Uncovering gramme has been painstakingly keynote AHIC Talk by Sébastien The Kingdom’ will developed in consultation with Bazin, Chairman & Chief Execu- take a deep dive hotel owners, investors, operators tive Officer, AccorHotels, who will into the KSA market, and consultants from across address the topic ‘What is Your discussing opportuni- the region. Time and again, they Compass in Times of Disruption, ties for international have told us that amid challenges Innovation and Global Turmoil?; investors, govern- of new supply, more needs to and Jay Rosen, Head of Invest- ment support for the be done to educate the market ment & Finance at The Red Sea industry and how the and synchronise the efforts of Development Company, who market is dealing with all stakeholders. The agenda will be speaking on ‘Sustainable the increase in supply. is designed around our theme Investment Tourism Development Dr Badr Al Badr -RQDWKDQ:RUVOH\ -D\5RVHQ Haitham Mattar ‘Synchronised for Success’, for the Future’. Mega Projects in Ahead of the event, with content streams targeted Saudi Arabia such as the Red Dr Badr Al Badr, CEO, Dur This blueprint for economic Haitham Mattar, CEO of Ras Al specifically for hotel developers, Sea destination, expected to Hospitality, commented, “In Saudi diversification earmarks tourism Khaimah Tourism Development owners, and investors.” add $5.86 billion to the King- Arabia, all key stakeholders in as a growth sector crucial to the Authority, said, “We are delighted dom’s GDP, will form a focus at the hotel investment industry are Kingdom’s long-term success, to be hosting AHIC 2019, bringing Programme highlights include the AHIC 2019, following on from benefitting from Vision 2030, with and savvy hospitality companies together world-class speakers and Official Opening by Conference the success of the Saudi Hotel the wheels for socio-economic are aligning their development key players from the hospitality Host and Patron His Highness Investment Forum (SHIC) held transformation already in motion. strategies to this vision”. sector to share their insights.” Hyatt House debuts in Saudi Arabia The opening of Hyatt House Jeddah Sari Street in the Kingdom of Saudi Arabia is a significant step towards increasing Hyatt’s footprint in the extended-stay segment and growing its brand presence in the Middle East with innovative hospitality offerings in key locations and gateway cities.

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he Hyatt House brand is Omelet Bar where breakfast is Trooted in extensive cus- Our aim is to offer guests and families a served daily for guests from chef- tomer insights which indicate that inspired options that rotate daily guests seek casual and authentic comfortable stay in the heart of Jeddah and provide with where guests can make their hospitality with purposeful service high-quality service standards for which the Hyatt own custom creations. The and seamless experiences that H Market meets the everyday accommodate their lifestyles and House brand is known needs of guests, from snacks familiar routines. This, coupled and sundries to freshly-prepared with a smartly designed, tech- and provide high-quality service fitness centre and prayer rooms, salads and sandwiches, with forward and contemporary envi- standards for which the Hyatt provide an ideal home-away- a 24-hour work-out room ronment, allows guests to feel at House brand is known.” from-home setting. equipped with TechnoGym cardio home at Hyatt House properties. and strength training equipment, Hyatt House Jeddah Sari Street The guest rooms range from including treadmills, ellipticals, “We are thrilled to announce the is conveniently located in the Al spacious studios to one-bedroom stationary bikes and free weights, opening of Hyatt House Jeddah Salamah District, in close proxim- Kitchen Suites with fully equipped an outdoor, temperature-con- Zulkifl Bhatti General Manager Sari Street, marking the Hyatt ity to Madinah and Thaliaya kitchens, gathering rooms with trolled rooftop swimming pool Hyatt House Jeddah Sari Street House brand’s arrival to the re- Streets, which connects to the more than 500 square feet (50 with stunning views of Jeddah. gion,” said Zulkifl Bhatti, General Corniche, Jeddah’s coastal square metres) of flexible meeting A 24-hour business centre is such as foosball, pool table Manager, Hyatt House Jeddah resort area. The 102 residentially spaces and free Wi-Fi throughout equipped with computer work and video games. The property Sari Street. “Our aim is to offer inspired upscale guest rooms, the hotel. H Lounge is a cosy stations as well as printers, a also has three floors of shaded guests and families a comfort- studio and one-bedroom kitchen space featuring a delicious selec- game room available for all parking space dedicated to hotel able stay in the heart of Jeddah suites, along with restaurant, tion of home comfort food and guests with different activities guests, with prayer rooms.

24 TRAVTALK MARCH 2019 HOTELS

It is overwhelming to see more properties NEW HOTELS opening in the UAE in the first quarter of 2019 New outlook for 2019 so that by the end of next year, they will be ready for the world event of Enjoying a healthy footfall of Expo 2020. We take a peek at the ones scheduled to be opened and the ones already open. tourists, ibis Styles Dubai Jumeira is now looking to maximise its online presence whilst curating innovative experiences for guests.

Mandarin Oriental TT Bureau Jumeira, Dubai Rooms/Suites inventory: bis Styles Dubai Jumeira has been enjoying a good oc- 178 rooms & 78 suites Icupancy rate over the past three years since its opening. Opening Date: Maintaining 92 per cent is no easy task in the emirate as February 2019 competition is quite high in the mid-market segment. One Located in the heart of Dubai with views of the beach, urban architecture and chic design, the property is of the benefits the property enjoys is its location, as it is set to bring a new wave of luxury to Dubai. The rooms were conceived as individual retreats on the Arabian located between the business and leisure areas in Dubai. Gulf. Mandarin Oriental Jumeira, Dubai is also home to six unrivalled restaurants and bars, all of which are Some of the stronger markets for the hotel over the past noteworthy additions to Dubai’s dining scene. year have a good nationality mix. UAE still holds on to the

JA Lake View Hotel Dubai Rooms/Suites inventory: 348 rooms & suites Opening Date: September 2019

The hotel is the third unique property in the 128-acre experience-packed JA The Resort in . Promising to add exciting restaurant concepts driven by chefs with Michelin-star acclaim, three additional outdoor swimming pools and a contemporary rooftop bar with views over the golf course and Arabian sea, JA Lake View Hotel will add unforgettable experiences for modern travellers.

Muhammad Mujtaba Haider General Manager, ibis Styles Dubai Jumeira

We ended another remarkable year; we were able to achieve highest occupancy Leva Hotel Apartments, Dubai of 89 per cent among our direct competi- Rooms/Suites inventory: tors (mostly four-star hotels) and four per 178 rooms cent higher than last year Opening Date: February 2019 number one position, followed by India, Russia, Saudi Ara- The four-star hotel property is tucked between Al Wasl Road and Sheikh Zayed Road. Located in Mazaya centre, Leva stands in the midst of celebrated tourist attractions. Open in space and spirit, Leva offers bia, France, Great Britain, Germany, Turkey, Kazakhstan and a living environment where design and technology blend together seamlessly. The artistically designed Egypt. Muhammad Mujtaba Haider, General Manager, ibis rooms span across three different categories - studios, 1BHK and 2BHK. Styles Dubai Jumeira, says, “We ended another remarkable year; we were able to achieve highest occupancy of 89 per cent among our direct competitors (mostly four-star hotels) and four per cent higher than last year. ”

The hotel is preparing new strategies to further develop its revenue. Haider says, “Product-wise, we will not have anything new to offer but the hotel is changing drastically in terms of business. In other words, we have spotted new Andaz Dubai La Mer markets and are working on further seeking new markets to Rooms/Suites inventory: ensure more growth in revenue.” 156 rooms & suites Opening Date: For 2019, the hotel will look to enhance its ranking on OTAs 2020 and social media platforms by using new digital marketing The property will become the first Andaz-branded hotel in Dubai and the second Andaz hotel in the United techniques. “We are encouraging our associates to gather Arab Emirates, joining Andaz Capital Gate Abu Dhabi. Delivering thoughtful service to guests in search of innovative ideas, implement the selected ones and convert local experiences, Andaz Dubai La Mer will offer distinct experiences that immerse them in the sights, sounds these into unique guest experiences. We’re teaching values and tastes of Dubai. The hotel will also offer easy access to globally recognised landmarks to all our associates to be thankful and happy, as 2019 has been marked as the year of tolerance,” concludes Haider. FAMILYALBUM MARCH 2019 TRAVTALK 25 Over 4500 exhibitors at Arab Health’19 Over the past few years, there has been a rapid increase in visitors, exhibitors and countries participating at Arab Health. This year, the event witnessed over 4500 exhibitors from 160 countries, as well as 250 local and international speakers specialising in the health and wellness sectors. MOVEMENTS Sabre 7UDYHOSRUW 6LQJDSRUH Dubai Sabre Corporation has appointed Abdul-Razzaq Iyer as Vice President Travelport appointed Kerry Koutsikos as Managing Director of the to lead Sabre Travel Network’s Middle East business. The new Middle East and Africa (MEA) region. Koutsikos joins Travelport from appointment will help drive business growth for both Qlik, a leader in visual analytics, where he Sabre and its customers in the regions. In his spent more than six years in leadership new role, Iyer will be responsible for increasing roles including, most recently, as Sabre’s footprint in the Middle East, including Vice President—Middle East, Africa, high-growth markets such as Saudi Arabia Mediterranean, Eastern Europe and and Kuwait. Most recently, he has worked the Baltics. In 2018, he led his regional as a senior director in the Strategic Business team to achieve double-digit growth Development team in Sabre’s Singapore office. and secure a record number of ‘market Leading a substantial sales organisation, defining’ new business wins. At Travelport, he helped achieve significant Koutsikos will be responsible for leading the growth for Sabre in APAC. company’s operations across MEA. He replaces Matthew Powell, who has been appointed to a newly formed global role.

&DPSEHOO*UD\+RWHOV +LOWRQ&DSLWDO*UDQG$EX'KDEL London Abu Dhabi Alan O’Dea has been appointed as Managing Director of Campbell Hans Schiller takes control of Hilton Capital Grand Abu Dhabi as General Gray Hotels. With 20 years of experience in the hospitality sector, Manager. Schiller has more than 26 years of hospitality experience, O’Dea has held a number of senior positions within traversing the pan Arab region, including UAE, globally-recognised hospitality groups including, Qatar, Egypt, Nigeria and the Kingdom of Saudi most recently, spending 12 years with Mövenpick Arabia. After his repeated success as Cluster Hotels & Resorts. He will oversee the day-to- General Manager of Hilton Abu Dhabi and day running of the company and ensure the Hilton Al Ain, Schiller will continue to focus continued high-performance of its six hotels and on guest engagement, hotel standards its Campbell Gray Living arm. He joins the team and overall guest experience at Hilton at a particularly exciting time as a Capital Grand. He joined the Hilton family number of new properties have in 2008 as Director of Operations for recently joined the Campbell Hilton Alexandria Green Plaza Gray Hotels portfolio. in Egypt.

&LW\PD[+RWHOV +\DWW5HJHQF\'XEDL *DOOHULD 5DV$O.KDLPDK Dubai Citymax Hotels designated Ahmad Taher as Hotel Manager at the Hyatt Regency Dubai & Galleria has appointed Nikhil Satwani as newly-opened Citymax Ras Al Khaimah. Taher has joined the home- Director of Sales & Marketing. In his new position, Satwani will oversee grown hotel group’s senior management team and strategise sales, marketing, revenue and and is heading up the first new-look property for events initiatives to support the hotel’s the brand. His core responsibility will revolve business goals. He began his career as around the operations of the hotel as well as an Events Executive with Courtyard by growing the guest occupancy at the Ras Al Marriott, Ahmedabad, in India. In 2010, he Khaimah property. With a significant hospitality moved to The Oberoi Group as Assistant experience – from being part of pre-opening Sales Manager—National Sales. In 2012, management teams, F&B management, to he joined Grand Hyatt Dubai as a Convention becoming a Hotel Manager – Taher has Sales Manager. Later, Satwani held various played a key role in the properties he has leadership roles including Associate previously worked in. Director of Event Sales and Director of Event Sales at Hyatt Regency Dubai & Galleria.

)DLUPRQW$MPDQ )DLUPRQW)XMDLUDK %DE$O6KDPV'HVHUW5HVRUW 6SD %HDFK5HVRUW Dubai Ziad Sleiman has been appointed as Executive Assistant Manager— $MPDQ )XMDLUDK Operations at Bab Al Shams Desert Resort & Spa. In his role, Sleiman will Galia Baker has been appointed as manage all aspects of the resort’s operations, Cluster Public Relations Manager its food and beverage service and culinary for Fairmont Ajman & Fairmont departments. Furthermore, he will be Fujairah Beach Resort. She will be overseeing the hotel’s in-room dining, responsible for working closely with banquet food and beverage operations the Cluster Director of Marketing in addition to eight restaurants and and Communications in reaching the lounges. The Lebanese national started his targeted goals of the hotels as defined professional career in 1999 and is bringing in the marketing and communications to this award-winning luxury desert resort plan while managing the Public more than 20 years of experience in the Relations function of the hospitality sector in Lebanon and the two hotels. Kingdom of Saudi Arabia.