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Quality of Care Timboon and District Healthcare Service quality of care report 2013/2014 2013-2014 quality of care report 1 contents Preparing this Report 1 Welcome 23 Standard 5: Patient Identification and Procedure 2 Our Rural Health Service Timboon and District Healthcare Matching 3 Overview of Our Services to Service’s Quality of Care 25 Standard 6: Clinical Handover Report has been compiled from the Community 26 Standard 7: Blood and Blood contributions by a diverse group 5 Standard 1: Governance Products of staff dispersed throughout for Safety and Quality in the organisation with input Health Service Organisations 28 Standard 8 Preventing and Managing Pressure Injuries from volunteers and community 11 Standard 2: Partnering with members. We are confident that Consumers 29 Standard 9 Recognising and this report gives a comprehensive Responding to Clinical 20 Standard 3: Preventing and overview of our services provided Deterioration in Acute Health Controlling Healthcare to consumers throughout 2013- Care Associated Infections 2014. 30 Standard 10 Preventing Falls 22 Standard 4: Medication Safety and Harm from Falls Community Health Clients by Township Inpa%ent Numbers by Township Number of Inpatients by Township Number of Community Health Clients by Township Timboon /Nullawarre 275 Timboon /Nullawarre 461 Timboon /Nullawarre Scotts Creek Timboon /Nullawarre 29 Scotts Creek 30 Sco2s Creek Port Campbell / PrincetownSco2s Creek 47 Port Campbell / Princetown 74 Port Campbell / Princetown Peterborough Port Campbell / Princetown21 Peterborough 30 Peterborough Peterborough Cobden / Simpson Cobden / Simpson 99 Cobden / Simpson Cobden / Simpson333 Camperdown Camperdown 2 Camperdown Camperdown35 Terang / Corangamite North Terang / Corangamite North Terang / Corangamite North 4 Terang / Corangamite North 4 Colac Otway Shire Colac Otway Shire Colac Otway Shire Moyne Shire 10 Colac Otway Shire Moyne Shire6 Moyne Shire Warrnambool 18 Moyne Shire Warrnambool10 Other Victoria including Melbourne Other Victoria including Melbourne Warrnambool Not Stated 17 Warrnambool 6 Interstate / Overseas Other Victoria including Melbourne 9 Other Victoria including Melbourne 8 Interstate / Overseas 5 Not Stated 34 Vision Values To be a leader in rural health care providing a Accountable consumer centred, multi-disciplinary service, We show pride, enthusiasm and dedication in everything responding to the needs of our community. that we do. We ensure quality patient care and use resources appropriately. We accept professional responsibility for all our decisions and actions. Excellence We create opportunities for education and are committed Mission to continuous development. We enable everyone to make To provide a consumer-centred, multi- knowledge-based decisions for service excellence. disciplinary, quality healthcare service working collaboratively within the regional Respectful health system to promote and provide for a We consult and collaborate with others and respect the comprehensive range of services supporting diverse knowledge and skills of our partners, working as health and wellbeing throughout the a team we ensure the best inter-professional patient care. continuum of life via centre and community- We are courteous and respectful to patients, families and based models of care. each other. Integrity We engage others in a respectful, fair and ethical manner, fulfilling our commitments as professionals and employees. We ensure the highest degree of dignity, equity, honesty and trust. Compassion We will accept people as they are and display kindness and sensitivity to them. Back cover: Geoff Drayton and his daughter 2 TimboonLinda &Berry District with Healthcare great grandaughter Service – In Ella partnership Drayton with Our Community welcome We are delighted to present the 2013-2014 Quality Timboon and District Healthcare Service is committed to of Care report for Timboon and District Healthcare consumer participation. We have an active Community Service. At Timboon and District Healthcare Service, Participation in committees and we regularly review our patients, residents and clients are the focus of feedback from patients. We exist to provide you with the everything we do. Staff and patients are constantly best possible care, and what you tell us matters. By listening reminded of our commitment to this through our values to feedback, we have been able to make changes to what of Accountable, Excellence, Respectful, Integrity and we do and how we do it. It is an essential component in our Compassion. quality management process. Timboon and District Healthcare Service has an ongoing This Quality of Care Report is a means through which we commitment to improving and enhancing the quality can inform the community about our various services – and safety of the healthcare we provide to our diverse Primary care services, Acute hospital services, Residential community. This report outlines what we have done over Aged Care, Urgent care and Community services. the past year to meet the National Standards for high The report contains information on standards and quality, safe healthcare that have been developed by the benchmarks and how Timboon and District Healthcare Australian Commission on Safety and Quality in Health Service measures up against those requirements. It also Care and incorporated into the Australian Council on Health highlights many of the projects and activities we have Care Standards (ACHS) accreditation requirements. It is undertaken over the past 12 months to enhance the quality with great pleasure that we can relate Timboon and District of care provided at Timboon and District Healthcare Service. Healthcare Services’ success in the review undertaken Most importantly, this report contains many interesting by ACHS in August 2013 that led to us achieving a very stories on the people who use our services and on the satisfying result across the organisation including 17 Met staff who provide the care to our patients. I hope you enjoy with Merit acknowledgements, recognising the dedicated reading them as much as we enjoy sharing them with you. work by all our staff and volunteers. In this regard, we aim to constantly improve our services to ensure that we continue to provide quality healthcare outcomes for all patients, residents, clients and their families. Our staff are passionate about the quality of care provided and this is reflected in our vision and values. Every day our staff demonstrate their Respect, Compassion, Integrity, Excellence and Accountability skills as they strive John Renyard Gerry Sheehan to achieve ‘Excellence in healthcare’. Chair Board of Management Chief Executive Officer Board of Management Chair John Renyard (left) with CEO Gerry Sheehan. 2013-2014 quality of care report 1 Our Rural Health Service Timboon and District Healthcare higher than other areas in regional ABOUT TIMBOON AND DISTRICT Service provide services Victoria but lower than average for Our catchment area of the southern within the southern half of the both Victoria and Australia. The half of the Corangamite Shire Corangamite Shire and the Timboon and district area has 3% extends from Cobden in the north south eastern section of Moyne unemployment. Timboon and District to the Great Ocean Road coastline, Shire. Key towns within the Healthcare Service is an integrated which encompasses the tourist catchment area include Timboon, health service administered under icon of the Twelve Apostles. The Cobden, Simpson, Nullawarre, the multi-purpose service model of area provides diverse employment Port Campbell, Princetown and care for rural health services. through a range of primary Peterborough. Timboon and District Healthcare industries, with dairying being most This area comprises a catchment Service provides acute, residential predominant along with tourism population of approximately 7700 and community aged care and a along the coast. Timboon, although with 50.1% male and 49.9% comprehensive suite of primary care a small town of some 1000 provides female. The age demographics of services. Acute and residential aged a service hub for the southern part the catchment largely mirror that of care services are provided within 14 of the catchment and Cobden Victoria as a whole but unlike many flexible beds and a 6 day-stay bed serves the northern most section of small rural communities, we do not complex with an operating theatre the catchment area. have a larger than average aged suite and urgent care centre. Primary population. Our catchment has a care services are provided both in high percentage of 10-14 year-olds, house within the community health as well 45-49 year-old residents, services wing and externally through with lower numbers of 20-24 year- community outreach programs. The olds. Our future projections are for a Timboon and District Healthcare rapidly ageing population. Service jointly manage the Timboon Within the population 0.1%, or seven Medical Clinic and contract General individuals, are of Aboriginal of Torres Practitioners, these facilities being Strait Islander descent, 7.5% of our adjacent to the Health Service. population were born overseas, Timboon and District Healthcare with 0.2% stating that they do not Service is a partner in the speak English well. The top three Corangamite Health Collaborative birthplaces outside Australia were with Terang, Cobden and South United Kingdom, New Zealand and West Healthcare Camperdown the Netherlands. A total of 42% of Campus. The model aims to residents currently own their homes coordinate service
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