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Annual Report Our Service What you can expect from us You can lodge your comment: Charter • Provision of cemetery facilities that are peaceful, By telephone welcoming, comfortable, safe and well maintained. Altona Memorial Park (west main office) 9362 6600 • Staff who are knowledgeable in all aspects of burials, Fawkner Memorial Park (north main office) 9355 3100 cremations, entombments and memorialisation. Keilor Cemetery 9331 5926 Lilydale Memorial Park (east main office) 9737 2300 • Thorough and thoughtful preparation for burial, cremation, Preston Cemetery 9467 8322 entombment and commemoration ceremonies. Templestowe Cemetery 9846 6569 • Prompt and helpful responses to all telephone, written, Werribee Cemetery 9355 3150 electronic or personal enquiries. In writing • Respect for the values, beliefs and customs of all members The Greater Metropolitan Cemeteries Trust of the community as they relate to our services. PO Box 42, Fawkner VIC 3060 • Availability of open and accountable information about By email all aspects of The GMCT’s facilities and operations. [email protected] • Secure identification and storage of cremated remains until notification of the originator’s wishes, within the In person guidelines of the Cemeteries & Crematoria Act 2003. At any of our locations. Visit www.gmct.com.au for address details. • Access to necessary records of all burials, cremations, entombments and memorials through our cemetery If a matter is still not resolved: offices and website. If we are not able to resolve your issue, the next avenue is to refer the matter to the Ombudsman • Non-disclosure of any information about you without Victoria on 03 9613 6222. your consent, except as permitted by law. To enquire about the services offered at one of our • We will keep abreast of community expectations, cemeteries or memorial parks, please contact the and continue to develop innovative and creative ideas location directly or visit www.gmct.com.au to meet community needs. annual report: 2011/2012 contents: our values 03 our mission 03 our vision 03 our strategic objectives 05 key achievements 05 locations and lifecycle 06 our locations 07 cemetery reform 08 our services 08 chair’s report 09 ceo’s report 10 key performance 11 our organisation 12 organisational chart 15 our workforce 15 leading by example 16 planning for our future 18 connecting with our communities 21 developing our people 24 governing with integrity 26 financial statements 31 disclosure index 77 The Greater Metropolitan Cemeteries Trust 1187 Sydney Road Fawkner VIC 3060 PO Box 42, Fawkner, VIC 3060 ABN 89 704 536 022 03 our values Responsiveness our Respect and Dignity Integrity mission Leadership To provide caring and respectful Compassion memorial services to our diverse communities. To apply best Accountability and Impartiality practice to every aspect of our Human Rights stewardship of tranquil memorial places in perpetuity. our vision Guardian of Enduring Memorials THE GREATER METROPOLITAN CEMETERIES TRUST AnnuAl REPORT 1 July 2011 – 30 JunE 2012 6,198 cremations 20cemetery sites 603.3 hectares 180 fast facts: staff 3,249 4,293 chapel services burials 25 18,000 community events trees planted twice 23 800 a week public toilet blocks bins emptied maintained daily 04 05 our strategic objectives To achieve our mission to provide 1. Providing strong leadership 3. Enhancing relationships with caring and respectful memorial - by developing, operating the community, clients and services to our diverse communities and maintaining our parks stakeholders - providing and our vision to be the Guardian of and facilities as best practice exceptional customer service, Enduring Memorials we are focussed memorial sites, we are able to a range of quality services on five strategic areas: provide services which meet and facilities, and improving the changing needs of our communication are key areas of community. focus for meeting the needs of our clients and communities. 2. Building a viable and sustainable organisation - 4. Developing our people and undertaking operations which workforce - ensuring our are environmentally friendly workforce is flexible and skilled and sustainable in perpetuity is to meet challenges enables us important in ensuring we are able to grow as an organisation and to provide quality services to our continually improve our services. clients from now into the future. 5. Demonstrating strong governance and accountability - improving our processes and business systems to ensure efficient and effective utilisation key of resources is essential to our ability to be accountable and conform with government and achievements legislative requirements. • Completion of the Lilydale administration building • Commencement of operation of the Northern Memorial Park Commemoration Centre • Review of the finance function • Completion of six capital works projects totalling $4.8m – Lilydale administration building, grave infrastructure, replacement of the Fawkner Cremator Stack, roadworks program, Book of Remembrances, and the Commemoration Centre Gardens (Tanderrum) • Completion of a signposted heritage walk at Coburg Pine Ridge Cemetery • Planning for the Fawkner Chapel Redevelopment THE GREATER METROPOLITAN CEMETERIES TRUST AnnuAl REPORT 1 July 2011 – 30 JunE 2012 locations and lifecycle The cemetery lifecycle moves through a number of stages: Virtual – the initial identification of new land for cemetery use Establishment – planning for the development of new greenfield sites and acquired land Peak – the operation of cemeteries which have high visitation and large numbers of sales Decline – the maintenance of cemeteries which have limited space available and low visitation rates Perpetual – the ongoing maintenance of the cemetery into perpetuity. Cemetery lifecycle Fawkner/Northern Memorial Park Templestowe Keilor Cemetery Cemetery Altona Memorial Park Coburg Cemetery Williamstown Cemetery Burwood Cemetery Northcote Cemetery Plenty Valley Lilydale Memorial Park Truganina Cemetery Melton West Preston Cemetery Lilydale Lawn Cemetery Anderson’s Creek Cemetery Healesville Cemetery Yarra Glen Cemetery Emerald Cemetery Werribee Cemetery ESTABLISHMENT PEAK DECLINE • High infrastructure cost • Minimal new infrastructure • Limited sales • High design costs • Sales and visitation peak • Visitation declining • Low annual income • Peak maintenance costs • Heritage/preservation a priority • Low staff numbers • Peak staff numbers • Increasing genealogical enquiries 06 07 THE GMCT IS MADE UP OF 18 cemeteries AND MEMORIAL parks IN THE north, east AND West OF MELBOURNE. our locations 18 7 12 10 6 8 4 13 19 9 20 11 2 14 Melbourne 15 • 1 17 3 16 5 1 Altona MEMORIAL PARK 2 Anderson’S CREEK CEMETERY 3 BURWOOD CEMETERY 4 Coburg PINE RIDGE CEMETERY 5 EMERALD CEMETERY 6 FaWKNER MEMORIAL PARK 7 Healesville CEMETERY 8 Keilor CEMETERY 9 LILYdale LAWN CEMETERY 10 LILYdale MEMORIAL PARK 11 Northcote CEMETERY 12 Northern MEMORIAL PARK 13 Preston CEMETERY 14 TemplestoWE CEMETERY 15 TRUGANINA CEMETERY 16 Werribee CEMETERY GREENFIELD SITES 17 WilliamstoWN CEMETERY 19 PlEnTy VAllEy - yAn yEAn 18 Yarra GLEN CEMETERY 20 melton West THE GREATER METROPOLITAN CEMETERIES TRUST AnnuAl REPORT 1 July 2011 – 30 JunE 2012 cemetery reform In July 2008, the State Government announced reforms to the 14 major metropolitan and regional cemetery trusts that report to Parliament under the our Financial Management Act 1994. The reforms have been enacted as amendments to the Cemeteries and Crematoria Act 2003. The changes primarily affect the services 10 reporting trusts in the metropolitan area. The GMCT provides a broad range of services to Two metropolitan cemetery trusts were created as communities across the north, east and west of a result of the cemetery sector reform. The Greater metropolitan Melbourne. The following quality services Metropolitan Cemeteries Trust (GMCT) covers the are delivered in a caring and culturally sensitive manner, north, west and eastern metropolitan areas and respectful of all values and beliefs: is made up of 18 sites previously managed by the following eight trusts: - Cremation • The Trustees of the Altona Memorial Park - Interment • The Anderson’s Creek Cemetery Trust - Entombment • The Trustees of the Fawkner Crematorium - Memorialisation and Memorial Park - Chapel services • The Keilor Cemetery Trust - Historical and heritage record • The Lilydale Cemetery Trust - Garden design, landscape and maintenance management • The Preston Cemetery Trust - Service catering and functions • The Templestowe Cemetery Trust • Wyndham Cemeteries Trust And two greenfield sites: • Melton West • Plenty Valley – Yan Yean Responsible Bodies Declaration In accordance with the Financial Management Act 1994, I am pleased to present the Report of Operations for the Greater Metropolitan Cemeteries Trust for the year ending 30 June 2012. Catherine Brown Chair The Greater Metropolitan Cemeteries Trust 30 June 2012 08 09 chair’s report: The GMCT is evolving into a truly Major achievements for the 2011/12 hard to meet families’ expectations. integrated organisation. This has been year have included the completion In preparation for the future, we are through careful planning and, most of the Lilydale administration and doing specific work on green end of life significantly, through learning and client services building; the receipt of options and on meeting the needs of reflecting as the merged cemetery trust a certificate of occupancy for the top our multicultural community. I would has taken shape. floor of the Preston
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