Right on the beach Chalets Caravans Camping

No hidden extras Welcome to St Ives Set in undulating sand running down to a magnificent sandy three mile long beach. The park looks out over St Ives Bay with St Ives to the left and lighthouse to the right. Awesome setting All in value The holiday park is set in sand There are no hidden costs. The on-site shop, Special Offers dunes running down to its own bistro, bars and food outlets are reasonably golden sandy beach*. Many units priced. FREE entry to pool facilities and bars. have stunning sea views. Two Person** For two people only. Best choice of Families first accommodation We work best for families and couples. A huge choice of units We offer caravans, chalets, pods, camping and We don’t offer group bookings to houses. 18 different unit types - something to same-sex or similar parties. at special prices. suit everyone’s taste and budget.

*Access to the beach from the Park is not suitable for buggies and wheelchairs. We can let you know about other beaches in the area. Young Family** Four persons in total. Maximum of 2 adults + 2 children under 9 or a maximum of 3 children under 9 where there is only 1 adult.

**Babies (maximum of 2) of 18 months or under do not count as a person. Availability limited. Offers do not apply in conjunction with any other offer.

See page 13 for prices.

Fantastic park…… everything “was clean, tidy, well kept. The shop stocked all family needs 4.6 994 reviews* and more...... with the beach a ten minute walk at most. The site swimming pool was brilliant and staff very friendly everywhere. Highly recommend. 897 reviews* From facebook 82% Excellent ” or very good

*At time of printing 3 Caravans

Raven interior Most of our caravans are set in natural undulating duneland which overlooks the sea. Some are in sheltered groups about 750 yards from the beach. Many have superb sea views. Caravans are graded (our lowest) to Every caravan has: (our highest grade)** giving you an • Shower room with toilet ****indication of age and status. All our caravans • Gas water heater, cooker and fridge We stayed in a Raven caravan are well maintained and older units have had • Duvets and linen except Seahaze which was spotless on arrival, which have blankets only “ much refurbishment. There are many more it was very spacious and pictures of all our units on our website. • Free electricity, gas, was superbly fitted out with mains water and disposal everything you would need… • Colour TV Many caravans have the option of a deck The views out across the bay • Lounge fire at an additional cost of £70 per week were fabulous … food excellent Bed sizes are generally 4ft 6in OR 5ft for Please note: value and service was very doubles and 2ft 6in for singles but some units Towels are not provided in any of our good. The cleanliness of have 3ft singles – see unit descriptions. units and we do not make beds. the site was good and I will definitely stay here again From 798 reviews on TripAdvisor” 4 Please visit www.stivesbay.co.uk for full details and photos of our caravans and the park. Eagle **** Sirocco *** Brand new for 2019. 14ft wide units located at the beach end. Offering 12ft wide with high ceilings. Located beach end or middle of the park. more space and comfort, these are a lodge style caravan constructed All have sea view, a pitched roof and bay windows. Unit is double NEW 2019 in timber. Equipment includes duvets, fridge freezer, and microwave. glazed, with microwave, duvets are provided, and has heaters in both 14ft x 40ft Lounge fire and heaters in all bedrooms are electric. All have sea views. bedrooms. Some of the best positions on the park. BEACH END Sleeps 7 3 bedrooms Size Sleeps 6 2 bedrooms Size

Location 1 x double 5ft with en- 40ft x 14ft Location 1 x double 28ft x 12ft Sea views suite shower & toilet Optional extras Sea views/Located 1 x twin Optional extras Closest units to the beach 1 x twin 2 x 3ft Deck, travel cot (lounge towards the beach end 1 x bed settee Deck, travel cot, high chair 1 x single 3ft only), high chair All linen included 1 x bed settee All linen included Sunrise *** With bay windows and high ceilings these units are in the middle of the Osprey **** park in an area that looks out over the dunes. Distant sea views from Mostly close to beach, all with sea views. Super wide 13ft units. the immediate area but no sea view from inside! Quality timber (lodge style) caravans with vaulted timber ceilings which Sleeps 6 2 bedrooms Size add to a feeling of space. With duvets, fridge freezer and microwave. 1 x double 28ft x10ft Warmer and quieter than traditional caravan with heaters in all bedrooms. Location Central location/ 1 x twin Optional extras Sleeps 8 3 bedrooms Size close to facilities 1 x bed settee Travel cot, high chair Linen included Location sea views/ 1 x double 36ft x 13ft mostly beach end of park 2 x twin Optional extras 1 x bed settee Deck, travel cot, high chair All linen included Seahaze ** Units with bay windows and high ceilings in a sheltered area Seafarer **** of the park. Close to the shop, laundrette, Dynamite bar and office. New in 2016. Quality timber lodge style units. 12ft wide with duvets, Most economical six berth unit. Blankets provided. Please bring or fridge freezer, microwave, heaters in all three bedrooms. Spacious units hire linen! with vaulted timber ceilings. Views of Godrevy Lighthouse. The third Sleeps 6 2 bedrooms Size bedroom has a 3ft single only. Location 1 x double 28ft x 10ft Sleeps 7 3 bedrooms Size Central location/ 1 x twin Optional extras Location 1 x double 36ft x 12ft close to facilities 1 x bed settee Travel cot, high chair Sea views/Located 1 x twin Optional extras Linen hire towards the beach end 1 x single 3ft Deck, travel cot, high chair 1 x bed settee All linen included Easy Access **** New in 2013 for those needing wheelchair access. Quality timber (lodge Raven **** style) wide caravans. Small Deck (no charge) is included in access ramp. New in 2014 and 2015. Lodge style units offering ensuite toilet Vaulted timber ceilings which add to a feeling of space. Duvets, fridge and 5ft beds in main bedroom. Quality timber 12ft wide caravans. freezer microwave and heaters in bedrooms. Price as Sirocco. Duvets, fridge freezer, microwave, heaters in both bedrooms. Sleeps 5 2 bedrooms Size Vaulted timber ceilings which add to a feeling of space. Location 1 x double 5ft 37ft x 12ft Sleeps 6 2 bedrooms Size High up towards 1 x single Optional extras 1 x bed settee Location 1 x double 5ft 33ft x 12ft beach end Travel cot, high chair All linen included Sea views/mostly beach 1 x twin Optional extras end or middle of the park 1 x bed settee Deck, travel cot, high chair All linen included Sunset **** (Wed-Wed) New in 2018. Quality timber lodge style units. 12ft wide with duvets, Crofty **** fridge freezer, microwave, heaters in all bedrooms. Duvets and linen New in 2017. Quality 12ft wide timber built lodge style unit. included. Main bedroom has a 5ft bed. Spacious units with vaulted Mostly beach end or middle of the park. Has 5ft bed in main bedroom. timber ceilings. Do not have sea views. Main bedroom is slightly smaller than raven. Duvets and linen included. Sleeps 6 2 bedrooms Size Fridge freezer, microwave and heaters in both bedrooms. Vaulted Location 1 x double 5ft 31ft x 12ft timber ceiling adding to a feeling of space. Middle of the park 1 x twin Optional extras Sleeps 6 2 bedrooms Size without sea views. 1 x bed setee Travel cot, High chair All linen included Location 1 x double 5ft 31ft x 12ft Mostly beach end 1 x twin Optional extras of the park 1 x bed settee Deck, travel cot, high chair All linen included Book online www.stivesbay.co.uk or call 0800 317713 5 A4* Chalets Chalets

A4* interior

Our chalets are grouped in grassy areas, most are located at the entrance to the park and do not have seaviews.

Chalets are graded A* (Highest) to C (lowest) Every chalet has: giving an indication of age and status. • Free electricity Duvets and linen are provided in all A & B • Full size cooker A2 interior grade chalets. Chalets are located at the • Fridge entrance to the park and do not have sea • Convector heater views (except some A5*). • Colour TV • Bathroom shower only Please visit our website for more detailed • Duvets and linen (except descriptions and more pictures of all our units. C4 units which have Single and bunk beds are 2ft 6’ wide, doubles blankets only) are 4ft 6’ except where indicated. Cots do not fit in bedrooms. Please note: Towels are not provided in any of our units and we do not make beds.

6 A5 Chalets A4 interior Please visit www.stivesbay.co.uk for full details and photos of our chalets and the park. A6 A2 Three decent sized bedrooms will suit many families. A patio door A one bedroom unit with one double that had been completely make these units light and airy in the lounge/dining area. The units refurbished. Bedroom is a good size as these units once had 2 are in a sheltered area. bedrooms and were converted to one. On the outside the unit has a Sleeps 6 Location 3 bedrooms Includes new pitched roof and has been reinsulated and reclad. On the inside Garden views/ 1 x double Microwave the unit has been refitted including new kitchen.

quiet location 2 x twin All linen Sleeps 2 Location 1 bedroom Includes Garden views 1 x double Microwave All linen

A5* C4 Spacious timber clad units at the top of the park overlooking A small chalet with two bedrooms. Refurbishment for 2018 includes the bay. Some have limited sea views. Bathrooms are shower only. recladding and pitched roof. Main bed is 4ft only and bedrooms are New lounge carpets for 2019. Very popular chalet. Book early! small. New bathrooms and kitchens for 2018. Please bring or hire linen. An economic unit now much improved. Sleeps 5 Location 2 bedrooms Includes Beach end/ 1 x double Microwave Sleeps 4 Location 2 bedrooms Includes

some with views 1 x single with All linen Garden views/ 1 x double Blankets and 1 x bunk Close to 1 x twin pillows only facilities

A5 B4/5 Spacious comfortable timber clad unit that has had much refurbishment Wed – Wed booking units. Reclad and reroofed for 2014 and over the years. Close to play areas. These chalets are grouped with recent bathrooms. These units are very reasonably priced and around grass areas allowing kids to play. New kitchens, sofas and travelling on a Wednesday will help to beat the traffic. Spacious and lounge carpets for 2017. economical units. Sleeps 5 Location 2 bedrooms Includes Sleeps 4 to 5 Location 2 bedrooms Includes Garden views/ 1 x double Microwave Garden views/ 1 x double  Microwave Close to 1 x single with All linen Close to 1 x twin All linen facilities 1 x bunk facilities or 1 x double 1 x single + bunk A4* Recent rebuild and refurbishment. All timber chalets. Most spacious and modern chalet on the park. Grouped around grassy areas with parking close by. See pictures opposite. Sleeps 4 Location 2 bedrooms Includes Garden views/ 1 x double Microwave Close to 1 x twin All linen Absolutely brilliant. facilities “Beautiful park in a beautiful part of the A4 All timber units as pictured. Recently reclad and reroofed these are comfortable and popular chalets. Big bay windows add to a feeling world with so many of space. New kitchens for 2018. places to see. Sleeps 4 Location 2 bedrooms Includes Garden views/ 1 x double Microwave Feedback from our website Close to 1 x twin All linen ” facilities

Book online www.stivesbay.co.uk or call 0800 317713 7

Pitch Prices Camping include Unit sizes - All unit types 4 people The maximum footprint of your unit is 5m x 8m to allow for fire separation. This includes all awnings, extensions and gazebos. Maximum length for a caravan or motorhome is 8m. If you are unable to comply you will need to book 2 pitches. Glamping Extra pitches are not available in peak weeks. Please see terms & conditions (page 14, para Camping Pods. Introducing a pod of our own 18) for further details. design which is more comfortable than most. Sleeping 4 in one double and one bunk our Pitch prices (on page 13) include 2 adults pods are surprisingly spacious and will and 2 children (or 4 adults where there are save you the effort of putting up a tent when no children), and one car. Extra charges apply you arrive. Bring your own cooking equipment when there are more than 4 people unless and bedding as you would camping. Pods have under 10 years. There is a maximum of 6 a TV, fridge, and a paved area outside with people and 2 cars on any pitch. There are table & chairs. Cooking is not allowed in the no reductions for small units which occupy pods! Toilets showers and wash up facilities are part pitches. available in our toilet blocks. Pictures on our website. Pitch types are: Unserviced / Serviced / Sat-Sat hookup / Sun-Sun hookup / Pods. Love this campsite. Booking is recommended in peak weeks and is from Saturday to Saturday except for “Stunning beach and Sunday to Sunday Hookups. a lovely atmosphere. From facebook ”

8 Book online www.stivesbay.co.uk or call 0800 317713 Wolf and Longships Holiday Houses There are three houses on the Park. accommodate ten people in four bedrooms Wolf and Longships are right at the front with two bathrooms (one with shower but of the Park close to the pool and the Sands no bath). The sleeping arrangements are Bar. These properties are in a stunning one double, one twin and two rooms with position, only a stones throw from the twin bunk and one single. Offering a standard beach with uninterrupted views from St Ives above anything else on the Park, these units to Godrevy Lighthouse. Semi-detached, would probably suit two families. they have living rooms upstairs with full length balconies looking out to sea. All houses are spacious with fitted kitchens including fridge freezer, washing machine, Pendeen has similar accommodation space dishwasher, double oven (electric fan), large to the other two houses, but it is all on one electric hob and microwave. level. This may suit a party with someone who is less able or disabled. Ring or see Please note: our website for details. The houses have Towels are not provided in any of our units their own patio area. All three houses and we do not make beds.

Brilliant time, “lovely views and very handy for the beach and club house. There were nine of us and there was loads of room. Pendeen Feedback from our website ” Wolf and Longships

9 10 Fun, Food and Entertainment

Activities Entertainment What to do on the park? St Ives bay is an out We have family and children’s entertainment* doors kind of place with a huge beach and from Whitsun weekend to the first week of hundreds of acres of sand dunes. It is stunning September mainly in the Dynamite. This varies at any time of year – even when the weather and is generally a mix of the items shown. All is not co-operating! ages are welcome! The park has: • Bingo nights • Indoor pool • Family disco • Surf school • Cabaret • Tennis court • Children’s entertainment • Children’s play areas • Bands • Crazy golf • Magic • Amusements • Beach games • Pool room • Football crazy Indoor Swimming Pool Food and drink For opening times see page 12. Entry is free Our Bay Bistro in the conservatory offers and limited to those staying on the park. freshly made food from 9.00am - 9.30pm The main pool measures 60ft x 30ft and is 7ft in peak weeks with shorter hours out of peak at the deep-end. The children’s pool is 20ft x (advertised). Food is freshly prepared and 30ft and 2ft 9in deep. Children under 14 and reasonably priced. The bistro has its own non-swimmers must be accompanied by an following and Facebook page! Our shop adult. Pool staff cannot look after individuals. has a bakery. The conservatory adjoins the pool and incorporates the Bay Bistro, and forms Please note: We do not run any kids clubs a family area for the Sands Bar at night. or offer any daytime childrens entertainment. Surf School St Ives Bay has a resident surf school which is independently run by Shore Surf. Instructors Laurence and Pete have 50 years experience between them and offer group and individual lessons which include the use of high quality equipment. Wetsuits and boards are also available on hire. All instructors are British Surfing Association level 4 qualified and fully insured. Visit the Surf School’s own website to leave a message, make a booking or get more information. www.shoresurf.com

*Dates on page 12.

11 Information Important Dates - 2019 Booking Your Holiday Cots The Park Bookings can be made online from our In all our caravans except Eagle & Easy Access, Open 19th April – 2nd November 2019 website: www.stivesbay.co.uk. Provisional one of the single beds folds away to allow space (Limited facilities for early and late season) bookings can only be made by calling our for a travel cot which can be hired at time of booking hotline 0800 317713. Provisional booking. Office Swimming pool bookings are held for 7 days and may be Cot linen is not provided. Cots do not fit in April & October 19th April – 3rd May, 9am – 1pm confirmed by telephone or by completing the any other bedroom in the caravans or any Open: Mon – Sat. 8.30am – 5pm (except Saturdays) booking form on page 15 of this brochure of the chalets. We do not supply bed rails. May to September 4th May – 27th September, 9am – 6pm Beds cannot be removed from any units to Payment Open Daily: 8.30am – 5pm th st On confirmation of your booking, we will accommodate cots. 29 September – 1 November, 9am – 1pm take a deposit by cheque, credit or debit Staff available outside of office hours (except Saturdays) card. The balance of payments due must be Pets via intercom at reception. We’re sorry but pets are not allowed on made 8 weeks prior to your holiday start date. Bay Bistro site with the exception of Registered Guide No reminders will be sent for outstanding Park shop th th or Assistance dogs. (Please bring relevant Open Daily: 19 April – 27 September balances which may result in bookings th st paperwork with you). Open Daily: 19 April – 1 November (Limited opening times early & late season) being cancelled.

Single sex groups Sands bar Launderette Your holiday dates St Ives Bay Holiday Park provides a relaxed The majority of our accommodation is th th th th environment tailored to the needs of families Open Evenings: 4 May – 27 September Open Daily: 19 April – 15 September booked on a Saturday to Saturday basis. and couples. As such we do not offer bookings We do however have a limited number for single sex groups, workmen/workwomen Dynamite bar of caravans & chalets available from and or other similar groups. th th Wednesday to Wednesday and a small Open Evenings: 25 May – 6 September number of camping pitches available (Separate entertainment for adults & Facilities children every night) Sunday to Sunday. St Ives Bay offers all you would expect on a modern holiday park. Staff are on duty 24

Getting to the holiday park Hours for your security, and the park entrance The Holiday Park is located in is barrier controlled at night. Our facilities are approximately ½ mile from the A30 providing for the use of our guests only. good access from all parts of the UK. Your accommodation is normally available • Laundrette after 4pm on the first day of your holiday. • Toilet and shower blocks Linen • Shop Bed linen and duvets are provided in our • Beach car park RNLI lifeguards on site houses and most chalets and caravans. • Travel cots and high chairs for hire Blankets only are provided in all other • Night security accommodation – please check your individual accommodation information • Washing up areas for details. Linen may be hired on site for a • Electric hook up small charge. Please note we do not provide • WiFi in conservatory towels but they can be hired on arrival. Cashback available at reception We do not hire duvets, and we do not • make beds in any of our units.

12 Our Prices for 2019 - Prices include VAT, electricity, gas and TV, linen included except C4 and Seahaze. Houses A6 A5 A5 A4 A4 A2 C4 Eagle Osprey Seafarer Raven Crofty Sirocco Sunrise Seahaze Pod Pitch Wed to Wed Chalets Caravan charges Units B4/5 Sunset **** **** **** **** **** *** *** ** per night* up to 4 or 5 Sleeps up to 10 6 5 5 4 4 2 4 7 8 7 6 6 6 6 6 4 2 bedroom up**** to 6

Four person supplement ------100 90 90 70 - - - - Includes 1 May 218 254 2 Adults 8 May 218 254 Two person supplement - - - 20 70 20 - - - 80 80 80 60 50 20 - - & 2 Children 15 May 218 254 Easter 19 April, 8 days 1033 497 388 365 371 353 242 - - 599 480 480 430 380 - - - 12 22 May 360 509 27 April - 4 May, 7 days 596 279 242 235 240 223 180 - - 311 285 285 264 245 - Pool open AM only 10 29 May 247 356 4 May 827 337 294 281 300 281 191 219 - 430 401 409 388 305 211 196 - 10 5 June 247 356 11 May 845 337 294 281 300 281 191 219 - 430 401 409 388 305 211 196 165 10 12 June 247 407 18 May 845 337 294 281 300 281 191 219 - 430 401 409 388 305 211 196 165 10 19 June 276 407 25 May 1375 521 493 463 474 438 277 322 903 753 654 654 629 606 388 374 295 27 26 June 370 458 1 June 951 389 380 315 346 300 256 257 681 567 431 423 395 305 295 234 199 13 3 July 413 458 8 June 951 418 294 315 346 300 268 283 681 567 474 465 425 387 326 234 199 13 10 July 454 458 15 June 995 474 407 319 346 317 274 327 826 689 519 495 466 407 366 264 199 13 17 July 454 458

22 June 1023 521 427 360 376 360 274 337 931 776 583 540 514 458 386 276 199 13 24 July 611 815

29 June 1060 567 488 380 407 380 274 343 998 831 616 571 545 509 413 305 199 13 31 July 611 815

6 July 1266 651 578 422 458 412 279 402 1060 883 751 661 631 611 558 305 199 17 7 August 611 815

13 July 1481 682 661 422 458 412 279 402 1122 935 822 661 631 611 558 305 199 17 14 August 611 815

20 July 1753 821 779 549 579 549 349 542 1387 1156 997 899 899 713 657 458 509 24 21 August 582 713

27 July 1753 821 779 755 768 715 430 542 1387 1156 997 977 914 831 657 633 509 38 28 August 370 407

3 August 1753 821 779 755 768 715 430 542 1387 1156 997 977 914 831 657 633 509 38 4 September 227 356

10 August 1753 821 779 755 768 715 430 542 1387 1156 997 977 914 831 657 633 509 35 11 September 227 305

17 August 1753 821 779 755 768 715 430 542 1387 1156 997 899 896 799 657 633 509 32 *Pitches: prices shown include the use of all park facilities such as the pool and clubs. 24 August 1718 757 724 680 703 634 377 487 1244 1036 949 899 848 699 612 593 443 27 Showers and hot water are free. Extras listed below. 31 August 1104 431 400 386 400 319 249 237 843 703 649 582 534 368 346 254 217 10

7 September 845 377 291 272 313 265 232 209 539 449 423 399 399 375 237 221 217 10 Pitch: Extras (per night) 14 September 736 323 237 232 254 225 200 184 366 319 307 307 297 285 209 192 - 10 Hookup, 16 amp 5.50 21 September 736 288 237 232 254 225 200 184 366 305 285 285 275 265 209 192 - 10 Serviced Pitch 7.50 28 September - 19 October 596 285 237 232 240 223 180 - 366 305 279 285 264 245 - Pool open AM only Extra Car 3.00 26 October - 2 November 809 294 264 258 263 246 200 - 452 376 317 323 264 267 Bar & Bistro closed (p.12) - Extra Person, 9.00 Extras: Decking £70 per week. Cots £10.00 per week. High Chairs £10.00 per week. Deposits per week £70.00 and Houses £200. 10 years old or over Special Two Person/Family Offers (see page 3) In the red boxes offer prices apply. For chalets take the A2 price and add the supplement shown Under 10 Free Offers at top of the chart. For caravans take Seahaze price and do the same. If no supplement is shown, there is no offer. Showers Free

Hot Water Free

Book online www.stivesbay.co.uk or call 0800 317713 13 5. Non availability 13. Pets 19. Shore Surf School Booking conditions Where accommodation booked by the Client becomes THE PARK DOES NOT ACCOMMODATE PETS EXCEPT GUIDE Is an independent surf school licensed to operate from St Ives unavailable due to circumstances beyond the Company’s control OR ASSISTANCE DOGS BY ARRANGEMENT. Please bring the Bay Holiday Park. Any agreement to hire or purchase goods Our booking conditions are the basis of your contract with the Company reserves the right to supply accommodation of relevant paperwork with you. or services from the surf school is with the surf school only. It us. It is important that you read, understand, and agree with a similar, or better grade to that booked, or to refund monies is a condition of booking that St Ives Bay Holiday Park is not them. By booking your holiday with us you are agreeing with 14. Responsibility for children and Under 18s paid to the Company in full. Under these circumstances special Clients who bring children or young people on holiday are responsible for any accident or loss resulting from such an our conditions. Please do not hesitate to contact us in writing requests for units may not be fulfilled. agreement or from any actions of the surf school. (at [email protected]) if you wish to clarify any of our responsible for them at all times. They must ensure that Under conditions. We may change our conditions at any time. Our latest 6. Family holiday park 18s do not consume alcohol on the Park. They are responsible 20. Photography conditions will be posted on our website. Conditions below are UNSUITABLE PERSONS AND UNREASONABLE BEHAVIOUR. for ensuring that all Under 18s return to their unit by midnight. St Ives Bay will occasionally take photographs in the park or correct at the time of printing this brochure. The Company reserves the right to refuse a booking, to refuse Noise which disturbs others after midnight is not acceptable. on the beach for promotion of the park. By booking with the entry, or to eject from the Park and its accommodation any Clients who do not respect this condition and who disturb company you understand and agree to this. The photographer 1. Booking contract person (or persons) who in the opinion of the Management of the others, or who have children or young people in their party who will normally ask your permission to use such pictures of you and St Ives Bay Holiday Park is owned by Porthvan Enterprises Company is (are) unsuitable to take charge of the accommodation disturb or cause a nuisance to others or the staff on the Park, your family. The company agrees that it will not use or will make Limited. The renting of a Chalet, Caravan or Touring Pitch (the or who during their stay cause a danger, nuisance or disturbance WILL BE OBLIGED TO LEAVE THE PARK. THERE WILL BE NO all efforts to cease the use of any such picture on request of the Accommodation) will form a binding contract between the to other persons on the Park. In such cases monies shall NOT be REFUNDS IN THIS CASE. Some activities and entertainment client at any time. person (the Client) making the booking and staying in the party refunded to the Client. The contract shall be deemed discharged including playground equipment are provided for children. (who must be 21 years old or more) and Porthvan Enterprises when the Client has left the Park. The Company does not There are no child minding facilities provided by the Company. Limited (the Company). The contract is made between the Client accept bookings from all male or all female groups, workmen/ Children are the responsibility of parents and/or guardians at and the Company on the basis of the information online and workwomen or similar groups. The roads on the park are subject all times and must be supervised when enjoying the activities Cancellation Cover in the brochure including the booking conditions. The Client to the laws of the Highway Code. and entertainment and on the play equipment provided by We recommend taking out this cover: may not sub-let the accommodation or assign the booking to 7. Circumstances beyond the control of the Company the Company. Children under the age of 14 are not allowed in another party. The Client accepts responsibility of the actions (Force Majeure) the Pool building without supervision. The Pool staff have the Benefits of all persons who will occupy the accommodation and who The Company is relieved of legal and financial liability where absolute authority to eject any person from the pool area. i) Refund of any deposit monies in full must all be named on the booking form. A contract is agreed damages arise which are due to circumstances beyond its 15. Arrangements and facilities for less able guests ii) Refund of any balance of accommodation charges when a deposit is paid and the Company has provided written control. These shall include but not be limited to riots, civil These are limited (but improving) at St Ives Bay Holiday Park. or other monies confirmation. It is the responsibility of the Client to check that disturbance, terrorist activity, industrial dispute, epidemic, storm, In particular we draw your attention to doorways which are iii) Relief from any further liability under your contract with the written confirmation is correct. Where a payment is made fire, water or power cuts. too narrow for wheelchair users. Please ring and discuss your the Company for accommodation booked and balance of charges due. by card the company reserve the right to pass on any 8. The Company’s liability requirements with our staff, and confirm them in writing at the processing charges. Except where a statutory liability arises in circumstances of time of booking. Special arrangements cannot be guaranteed Period of cover 1.1 Antisocial behaviour and registered abuse death and personal injury the Company’s liability to the Client unless confirmed in writing. The cover operates from the day the reservation deposit When submitting a booking you are confirming that no member shall be limited to the price paid for the holiday as detailed in 16. Times of occupation and vacation of accommodation payment is received in our office up to but not including of your party is subject to any order or on any register indicating the brochure. It is an express condition of this booking that the The Company will endeavour to have accommodation ready the day of arrival. antisocial behaviour, or abuse which might be a danger to others Company is relieved of liability for any other accident or loss or for the Client by 4pm on the arrival date. In very busy weeks Persons covered or detrimental to the enjoyment of the park and its facilities by damage which may be sustained by Clients or their property. or in circumstances beyond the control of the Company, Only those persons named on the reservation form for that others. In case of breach of this condition we reserve the right, to Clients should make their own arrangements for the insurance of accommodation may be available later but this will normally individual booking. cancel your booking. St Ives Bay does not tolerate verbal abuse personal property. be available by 6pm. Accommodation should be vacated by Items covered or violence to staff. Such behaviour will result in appropriate 9am on the departure date. If accommodation is not vacated 9. Weapons Illness, quarantine, jury service, death, disablement by bodily action being taken by the company which may include by 10am then the Company (by Management decision) may Firearms, air guns, knives, BB Guns, Laser Pens or similar injury, medical advice following pregnancy and redundancy termination of our agreement, and involvement of police. remove all personal possessions from the accommodation and weapons are not allowed on the Company’s Property. If found the for any person named on the booking. 2. Balance of monies Management will remove them to safe custody. will make reasonable efforts to safeguard the property for the Items excluded The Client will notify the Company of any delay in forwarding collection by the Client as soon as is reasonably possible. A 10. Breakages Insanity, suicide, being under the influence of drugs or the balance of monies by the due date (56 days, ie 8 weeks) late departure charge of £25 per hour will be made for anyone All breakages or damage must be reported to the office. alcohol, any defect or infirmity or illness which existed at the prior to the holiday. If the Company is not notified it will assume still in their accommodation or pitch after 10am. The Company reserves the right to charge for damage caused time the cover becomes operative. Special offer deposits that the holiday is cancelled. The Company will retain any 17. Comments and complaints although it will not normally do so where damage is accidental. are not covered. money and re-let the accommodation. The Park reserves the right to charge the Client’s credit/debit If you have a comment or complaint about St Ives Bay Claims 3. Cancellations card or send an invoice for the relevant amount. We may also Holiday Park then please bring it to the attention of our Claims must be notified without undue delay and confirmed Cancellation of bookings should be advised to the Company’s charge for cleaning carpets/upholstery & curtains as a result of staff immediately. They will normally be able to help you. in writing before the time of arrival, and must be office immediately and then confirmed in writing. The Company smoking in the units or for other reasons. Otherwise please forward your comments within 14 days of substantiated by a Doctor’s certificate where applicable, will transfer monies already paid (including deposits) to another your departure. In the event of a complaint it is unlikely that 11. VAT the Company will be able to help you at a later date when the or by authoritative proof. holiday in the same or following season. Your attention is drawn All charges quoted are inclusive of VAT at the current rate but problem could have been solved on the spot. We ask that you Receipts/acceptance payment to the cancellation cover scheme offered. Please note the the Company reserves the right to amend this or any other tax read our brochure carefully. Although it is supposed to give a The receipt of payment will be acknowledged on the specific areas covered. No monies except those covered under element in the event of a change of tax rate. the cancellation cover schemes are refunded. All amendments general impression it does contain much specific written and reservation invoice and such acknowledgement confirms to bookings must be put in writing and an admin charge of £10 12. Amenities and entertainment pictorial information on which you base your holiday choice the Company’s acceptance of the risk. The payment must will be made on 2 or more amendments. No refunds will be The Company will make every effort to provide facilities, and sign a binding agreement with us. be received at the time of booking and cannot be added given to anyone wishing to depart early. amenities and entertainment as specified in the brochure. 18. Camping and touring unit sizes at a later date or refunded once paid. The cover is for the However if due to sickness, lack of support from performers, All unit types. The maximum footprint of your unit is 5m x specific booking and cannot be transferred to other booking. 4. Claiming your accommodation breakdown of equipment or other similar circumstances which 8m to allow for fire separation. This includes all awnings, Cost The Company must be paid in full before the accommodation are out of control of the Company it may at times be necessary to extensions & gazebos. Maximum length for a caravan or £12 per week per chalet, holiday house, caravan or touring is made available to the Client. Accommodation should be withdraw a service or close an amenity or facility without notice. motorhome is 8m. If you are unable to comply you will need to pitch paid with deposit. This does not cover your personal claimed within 24 hours of the arrival time. There are no refunds The Company reserves the right to withdraw or alter a service book 2 pitches. Extra pitches are not available in peak weeks. possessions. Your own personal insurance or household on unclaimed accommodation. Please advise the office of facility or amenity and to change the entertainment program Fire gaps are marked on the ground. You can park a car on the insurance may cover personal accident, loss of money, delayed arrival. Management reserve the right to re-let the without notice or refund monies to the Client. We do not offer any fire gap. Pitches booked together may pitch on the fire gap luggage etc. Please check this prior to your holiday. accommodation at midday on the day following the due daytime entertainment or any kids clubs. arrival day. between the units but must maintain a separation of 2 metres. Anyone pitching on the designated fire gap or in the wrong area will be asked to move. Fire pits are not allowed. 14 Book online www.stivesbay.co.uk or call 0800 317713 Booking form

Title...... Initials...... Surname...... The party will consist of the following people Address...... (Please supply names of all those in your party, with ages of those under 21) Age ...... Title Full Name (if under 21)

...... Postcode......

Telephone......

Email address......

Car registration......

Dates

1st choice from 4pm to 9am

2nd choice from 4pm to 9am

Accommodation or camping pitch type

1st choice 2nd choice Your provisional booking reference: Cot No. High chair No.

Special requests (Cannot be guaranteed!) Cheques: Should be made payable to St. Ives Bay Holiday Park. Cheques will not be accepted if less than 8 weeks prior to arrival.

Please check the dates and opening times for various facilities on the park. All Bars & The Bistro are closed early and late season. Dynamite Bar with entertainment is open from end of May to end of August, no entertainment is provided outside of those dates. Please note we do not offer any children clubs or daytime entertainment.

Bookings can be made on line via www.stivesbay.co.uk or by calling 0800 317713, payment can be made by debit/credit card with no charge. For official use only To pay by cheque or Postal order please complete the booking form and post to the address below. Unit No.

Invoice

Name...... 1st week £

2nd week £ Address ...... Deck charge £ ...... Cots £

...... Postcode ...... High chairs £

I have read and understood the booking conditions on page 14 of this Cancellation cover £ brochure. I accept responsibility for all persons in my party (all named on this booking form) and agree that all persons in my party will be Total £ bound by the booking conditions. I enclose my deposit (Cheque/PO) in favour of St Ives Bay Holiday Park. (balance due 56 days, i.e. 8 weeks, Deposit £ prior to arrival). Discount/credit £

Signature...... Date ...... Balance due £ 15

Please return to: St Ives Bay Holiday Park, Upton Towans, Hayle, TR27 5BH T: 01736 752274 F. 01736 754523 [email protected] www.stivebay.co.uk Return Address: St Ives Bay Holiday Park, Upton Towans, Hayle, Cornwall TR27 5BH

Chalets / Caravans / Camping www.stivesbay.co.uk 0800 317 713