2013 Annual Report What's Your Mission?

2013 Annual Report

What’s Your Mission? What’s Your Mission?

Everyone knows the Goodwill “Smiling G” Logo. This 2013 Annual Report is designed to help you match faces, names and … smiles to Goodwill’s mission of helping individuals prepare for, ﬁnd and retain employment in Summit, Portage, Medina, Ashland and Richland Counties.

In the following pages, Goodwill proudly shares its key 2013 achievements - serving more than 9,000 individuals, placing more than 489 individuals in positions, growing Mission Services 266% in Ashland and Richland Counties, achieving an 11th consecutive CARF recertiﬁcation (33 years) and its 3rd certiﬁcation to ISO 9001:2008.

All these things and so much more were made possible by the power of a smile. SMILE . . .

It costs nothing but creates much.

It enriches those who receive without impoverishing those who give.

It happens in a ﬂash and the memory of it sometimes lasts forever.

None are so rich they can get along without it and none are so poor but are richer for its beneﬁts.

It creates happiness in the home, fosters goodwill in a business and is the countersign of friends.

It is rest to the weary, daylight to the discouraged, sunshine to the sad, and nature’s best antidote for trouble.

Yet it cannot be bought, borrowed or stolen, for it is something that is of no earthly value to anyone until it is given away.

And if in the course of the day some of your friends should be too tired to give you a smile, why not give them one of yours?

For nobody needs a smile so much as those who have none left to give . . . SMILE! – Author Unknown

Thank you for smiling on Goodwill. Thank you for donating, shopping, procuring services or volunteering. Your smile makes a positive difference each and every day!

Sincerely,

Barry E. Thoman, CPA Nancy Ellis McClenaghan Chairman of the Board President & CEO C. Allen Nichols Pedro Barnes 1st Vice Chair Vice President, Retail Operations Gary L. Rickel Janet Morrison 2nd Vice Chair Vice President, Contract & Logistics Services Margaret D. Jordan, J.D. M.S. Gregory H. Morton Secretary Vice President, Mission Services & Public Relations Brent R. Thompson, CPA, MT Timothy H. Sisler Treasurer Advisory Chief Financial Ofﬁcer “Now I have choices on the direction to take my future.”

“With the skills I have learned, I can reach my full potential.”

“I have the ability to earn a wage and improve the quality of my life.”

“Having a job helps me build conﬁdence, self- esteem and independence.”

1 Mission Services Helping Individuals Rise Above Barriers to Employment

Mission Services is at the heart of Goodwill. The agency is proud of all the The group facilitates and provides accomplishments of the individuals it employment, job training and other serves and believes their stories can provide community-based programs for individuals inspiration to others in similar situations. with disabilities and others facing challenges This year Goodwill recognized 13 individuals to finding employment. The Mission Services for their achievements in 2013 at its Annual team believes work creates the economic Meeting and Celebration of Champions event. energy that builds strong families and The hope is to help all participants gain the communities as well as helps build confidence, courage and determination self-confidence, friendships and needed to move them forward on their independence. Everyone deserves to have journey in life. In addition the event those things in life and Goodwill provides recognized businesses that have partnered that chance through the following services: with Goodwill to provide skills training opportunities, hired Goodwill graduates, •Vocational evaluations to identify or used the agency’s services to help job interests, abilities and aptitudes recruit qualified applicants. • Pre-employment testing to determine Meet Douglas Dawson the skill level and performance match When Douglas came to Goodwill he was to a variety of occupations homeless and working temporary positions. • Youth employment opportunities As he went through the line at a local food designed to give at-risk and foster kitchen he reached out for help. The care youth a chance to participate volunteer at the food kitchen was familiar in self-sufficiency and employment with Goodwill’s services and referred him programs to better ensure success to the agency for job search assistance. in life Douglas was interested in any type of employment in order to obtain a stable job • Skills training in resume preparation, and income. He had the barrier of a criminal completion of applications and background that included a period of time interviewing spent in prison. With the assistance of • Work experience programs Goodwill’s job placement services, Douglas was contacted by a cleaning company for • Job coaching support an interview, and shortly after was offered a job. With dedication and hard work at his new job, along with a strong support team, Douglas was able to persevere and overcome his barriers.

2 Celebration of Champion Honorees • Douglas Dawson Meet Eva Stephenson • Eric Edwards When Eva was referred to Goodwill she • Stacy Fuson described herself as being as low as a • Larry Grant woman could go in life. She had no place to live, had not worked since 1989, did • Amy Johnson not graduate from high school and had • Alec Lopano lived with an abusive husband for more • Darren Lynn than 30 years. Due to Eva’s circumstances, • Anthony Petak it was imperative that she ﬁnd housing and • Violet Ramunni employment as soon as possible. She worked with Goodwill to build a resume, ﬁll out job • Cassandra Robertson applications as well as learn interviewing • Monica Schnitzler and job search skills. Eva found a job last • Jennifer Seman year with a cleaning company and now has • Eva Stephenson her own place to live. While still building her skill sets, she is well on her way to leading a more stable life.

Community Partner Honorees Community Collaboration • Automated Packaging Systems, Inc. Many times an individual with a barrier to For example, this past year Goodwill ﬁnding employment is also dealing with a collaborated with agencies in Richland, • Community Collaboration on Employment Expo in Richland, multitude of issues. This is why Goodwill Crawford and Ashland Counties to host Crawford and Ashland Counties: creates strong partnerships in the communi- an Employment Expo on Sept. 19, 2013. ties it serves. On a regular basis the agency Approximately 55 employers participated * Jonnie Barnes Richland County Job and works closely with other non-proﬁts, local in the expo that was attended by more Family Services/OhioMeansJobs city and state government agencies and than 200 job seekers. Prior to the expo, Richland County many businesses across Summit, Portage, job seekers were offered a series of job * Lori Bedson (Team Leader) Medina, Ashland and Richland Counties. search classes in order to make the best Richland County Job and Family impression on employers Services/OhioMeansJobs participating in the job fair. Richland County In planning, Goodwill met on * Lisa Brown a monthly basis with a team Richland County of individuals from agencies Job and Family Services/ in Richland, Crawford and OhioMeansJobs Richland County Ashland Counties. Each agency * Larry Corn (Team Leader) brought their area of expertise Workforce Specialist, East Region to this collaborative event and 3 (Medina, Summit, Ashland, it was such a success, plans Wayne and Holmes Counties) are in the works for the 2014 * Rich Pate Employment Expo. Ashland - Pump House Ministries * Patty Sheppard Ashland County Job and Family Services

• Parsec Enterprises 3 Contract Services Providing Quality Products and Services as well as Work Experience

Since 2004, Goodwill has been a valued programs for individuals with disabilities partner to Automated Packaging Systems, as well as others facing challenges to Inc., a world leader in designing and finding employment.” manufacturing flexible bag packaging The Contract Services group, comprised systems for more than 50 years. The of the Assembly and Sewing departments, company, headquartered in Streetsboro, works currently with 63 customers – and the Ohio, works with Goodwill to make custom list is growing from firms in the automotive hoppers and carts for its automated industry, consumer products, government packaging systems. In 2013, Goodwill agencies and many others. Not only can the worked on more than 700 hoppers team customize a solution to fulfill needs and 300 carts through the teamwork in assembly, collating, die-cutting, sewing, within its Contract Services group, packaging and more, but builds work skills which is certified to ISO 9001:2008. in program participants, preparing them for “Goodwill has always had a strong jobs in the community. Typically the group focus on customer satisfaction and has between 40 to 50 individuals in training that is one of the reasons why each day. When working with the Contract Automated Packaging Systems Services group, customers receive quality continues to grow its business products and services as well as invest in there,” said Dick Waterman, supporting job growth in the community. buyer, Automated Packaging Systems, Inc. “We like the fact we are supporting the Contract Services local community by providing Certified to ISO 9001:2008 job experience opportunities for individuals in training • Assembly at Goodwill. In addition, the revenue it earns is • Collating used to provide employ- • Die-cutting ment, job training and • Sewing other community-based • Heat Shrinking • Packaging • Kitting • De-manufacturing • Re-work • Sorting • Labeling • Prototyping

4 Malinda Mason, program participant, packaging a hopper for Automated Packaging Systems, Inc.

Program participants from Contract Services and Retail operations as well as Goodwill case managers and mentors.

5 Retail Operations Turning Generous Donations into Job Search Support

Throughout the year more than one million Whether shopping or donating to Goodwill, shoppers visited Goodwill’s retail stores and you are helping people in the community shopgoodwill.com; and of every dollar spent, ﬁnd jobs. $0.88 funds the mission to help individuals Retail’s Participation in Junior prepare for, ﬁnd and retain employment. League of Akron’s Designer The generous donations Goodwill receives ShowHouse 2013

from the community allow it to provide The Designer ShowHouse is a Junior customers quality items at affordable League tradition and Goodwill was proud prices. The rewarding part of shopping to have participated in decorating the and donating is the investment in the master bedroom for the 2013 event. The community it provides. For example, room design had a Havana/Key West ﬂavor each store serves as a training site for using a unique mix of furnishings from Goodwill’s work experience program. Goodwill’s retail stores and donation centers. On a daily basis program participants In addition, different materials, colors and assist with daily operations such as textures were used to create a relaxing donation processing and hanging bedroom retreat. clothes while they build valuable work skills for future community The team from Goodwill that designed employment. In addition, the room included: Heather Hydel, a job search station is Shannon Bernard, Chris Brauning, available in each of the Don Cauley, Dee Gillespie, Dan Goodhart, retail stores, offering free Aimee Linderholm, Jocelyn Mellinger, Internet access for job Jessica Prusak and Ashley Ward. seekers during store hours.

6 Retail Operations

• $0.88 of every dollar spent in retail funds Goodwill’s mission • Stores: 13 • Attended Donation Centers: 6 • Outlet Store • shopgoodwill.com • eBooks

7 Goodwill’s mission, by the numbers Helping individuals prepare for, ﬁnd and retain employment. Serving Summit, Portage, Medina, Ashland and Richland Counties. Dollars distributed through Elizabeth Clark Emergency Fund: $89,828 Total served in 2013 Local businesses served by Goodwill’s VOCATIONAL EVALUATIONS, 63 Contract Services: 918 } ASSESSMENTS & ADJUSTMENTS

Value for 2013 jobs: 198 } YOUTH PROGRAMS $11.8

WORK EXPERIENCE million 247} [Training within Goodwill’s Retail and Contract Services operations]

JOB SKILLS CLASSES 3,017} & WORKSHOPS*

3,025} JOB FAIRS

489} JOB PLACEMENT SERVICES

JOB SEARCH ASSISTANCE 30} AND JOB COACHING

OTHER SERVICES 700 } [Bus passes, Elizabeth Clark Emergency Fund gift cards and Radio Reading]

EMPLOYER SERVICES 380} [Recruitment, screening, testing, training, outplacement, etc.] 9,004 Some services are partially funded by the Summit County Department of Job & Family Services and United Way of Summit County

8 Hours donated by volunteers: 31,785

Generous donors: 434,911

Tons of clothing and household items donated: 20,711

Pounds of computer equipment recycled (Dell Reconnect): 433,940

Pounds of material recycled through salvage: 7,662,000

Cents from every dollar spent at Goodwill stores that funds mission: $0.88

Hours worked by participants in Goodwill’s Retail and Contract Services operations: 1,000,074 141,874

9 Donors Thank you for Supporting Goodwill’s Mission

General Operating Fund Asuama and Ebony Paul & Diana Bonardi Charles W. Flagg Jerod R. Marker Yeboah-Amankwah $10,000 + Cheryl Bowers Christine Fontaine Joseph and Sara Marulli, Jr. Amer Insurance Veronica Boyle Lee Framer Kelley Mauthe Anonymous Glenn R. & Alice V. Boggess Denise Bracken Julius Franklin Angela M. McCann Lucy & Emily Beasley Memorial Foundation Charitable Trust Chris and Michael Brauning Shalonda L. Frederick Ricky McDaniel City Scrap & Salvage Ann and David Brennan Debi Furgerson Patrick A. McGrath $5,000 – $9,999 Clara Weiss Fund Kimberly Bricker Jean F. Gadd McKay Insurance Agency, Inc. Lloyd L. & Louise K. Smith Karen and George W. Thomas R. Briggle Marian Geiser Pat McKay Foundation Daverio, Jr. Rick and Linda Brouse Thomas and Geraldine R. Margaret Medzie GPD Group Gentry $1,000 – $4,999 James M. Brown Jocelyn Mellinger Dr. Susan C. Hanlon Bill Ginter Lawrence and Donna Barton Pamela Lyn Buehrie James Merklin J.C. Whitlam Manufacturing Robert Burns Rachel T. Graves Laura Mervine BCG & Company/ Company BCG Systems Jeffrey W. Byrd Erin Grzegorek J.J. Mesko-Kimmich Margaret McBride Bober Markey Fedorovich Edward P. Calame Jeffrey and Barbara Hale Tracie Miller Jackie and Greg McDermott Pattie Campbell Jeanine M. Harvey Gerry Millings Bridgestone Americas & Family Tire Operations Mario Caponi Hattie Larlham, Inc. John and Tina Mogen W. Paul Mills and Thora J. Jill Anisa Hendricks Lisle M. Buckingham Mills Memorial Foundation Jeffrey J. Casto Janet Morrison Endowment Fund Nancy Herchler Greg and Kimberly Morton Paul Catania Judy Moyer Mary S. and David C. Virginia A. Hill Myers Industries Lawn and Donald Alan Cauley Angela M. Neeley Corbin Foundation Garden Group Brenda S. Cavanaugh Joe and Mary Ellen Hinkle Linda Nice Fifth Third Bank Charles and Therese Peter Ron Cerosky James Horvath Mary Anne and C. Allen FirstMerit Bank Thomas J. Raymond Kevin Cherry Deb Housholder Nichols William and Mary Glaeser Roger and Judy Read Chestnut Street Baptist Antoinette Howard Richard Nunez Fred S. Hatherill Trust Joe Saporito Church Luanita Humphrey Adam O’Donnell JAH Foundation Chas, Kim, Sarah and Child Guidance & Family Heather Hydel Rita O’Neill Morris B. Jobe and Zachary Schreckenberger Solutions Julieann Ivasku Lisa A. Osterhage Maxine G. Jobe Trust Tim & Elaine Sisler Bill Cocain J.O.G. our WAY Marcella Pace Kurt Lutz Summa Health System Community Support Services George and Dottie Janes Jan Panella Eric and Nan McClenaghan S.C. Thomas & Regina G. Conti John and Karen January Victoria Paris Meaden & Moore, Ltd. Associates, CPA County of Summit ADM Cheryl Ann Jelinek W. Stuver Parry The Millennial Group, LLC Well…Now, LLC Board Gizelle Jones Barbara Patterson The Laura R. & Lucian Q. Angela Dawn Wells County of Summit Board Julie and Mike Moldvay Robert Gregory Pelle Mofﬁtt Foundation Chad Welty of DD Susan Kaforey Pauline Person R.C. and Katharine M. Jerry H. Welty County of Summit Dept. Susan Kapela Judy Pier Musson Charitable of Job & Family Services Mark and Sue Whitlam Ardith M. Keck Beth Piglia Foundation Cheryl J. Crabtree John E. Keeney Michele Pitman National Machine Co. $0 – $499 Betty and John Dalton Kathleen Kellett Portage County Board of Oak Associates, Ltd. Pauline Adams Terry and Sharon Dalton KeyBank Foundation Developmental Disabilities OMNOVA Solutions, Inc. Dr. Raj Aggarwal Michelle and Brian Davids Kenn Kim Jessica Prusak Charles E. & Mabel M. Akron Bar Association Elizabeth Davis Danielle J. Kimmell Vicki Prussak Ritchie Memorial Akron Public Schools Bruce DeBarr Matthew D. Quirk Foundation Brett L. Kimmell Stavros P. Androulakakis Susan DeCarlo Fran Ransom Roetzel & Andress Douglas L. Klein Anonymous Michael L. Deiwert Larry A. Rapsard Jean C. Schroeder Michael and Cathy Klein Don Baker Joseph and Marianne Louise Reinhoehl Signet Development, Ltd. Dr. Mary Beth Kluge Pamela S. Ballinger Doman Brian W. Richardson SS&G Financial Services, Inc. Anna Kovalycsik Pedro Barnes Donna Donaldson Gary L. Rickel and W3 Wealth Jim and Rhonda Kroeger James Barsella Mario Donatelli Karen Krino Management, LLC Cheryl Lynn Kukwa Kelley Behrens Anthony and Helene Dunne David and Joann Robb Welty Building Company, LLC Sandra L. Laktash Clarence and Mary Belknap Elizabeth Edmiston Patricia L. Robinson White Hat Management Megen Lanham Richard D. Bell Edwin Shaw Rehabilitation Brandon Russell Samuel Reese Willis Eileen Leiby Marilyn Bender Institute Dobkins Center Foundation Debra Mae Lemke Rori Santiago Brenda Eich Aaron Berke Alice Lewis Albert B. Sardelle, Jr. Sandra Farr $500 – $999 Jeanine Black Aimee Linderholm Charles K. Schmalix, Jr. Patricia K. Farrell-Jenny ABC Therapy, Ltd. Kevin Blakely Michael Lupica Philip M. Schuchter George M. Finkes Akron Children’s Hospital Grace E. Boldt Kerry A. Macomber Dana Schultz Jennifer Fiocca Akron General Health Sue Manges John Shannon System

10 Thomas and Eleanore The Welty Family Foundation Beverly’s Invitations & Lucia’s … the salon on main Saffron Patch in the Valley Sharkey WITAN Stationery Lucky Shoes Inc./ Pat Sargent Larie Shaw Proceeds from the Employee Boy Scouts of America, New Balance Kim Schreckenberger Steve and Cherie Shechter of Distinction Luncheon Great Trail Council, Camp Lucy Desi Center for Comedy Tadd Schwarz Gina J. Shook Generous individuals from Manatoc, Peninsula, Ohio Luigi’s Italian Restaurant Jean Shanholtz the community Jill Hinig Skapin Chris and Michael Brauning Kurt Lutz Shaw JCC of Akron Donald L. Smith Brennan, Manna & MAPS Air Museum Sheraton Suites Akron/ Ralph Alexander Diamond, LLC Sheryl Smith Scholarship Fund Mayatux Cuyahoga Falls Britton Gallagher Jim Smith Kelley Bush Eric and Nan McClenaghan George and Beth Sherwood Bunker Hill Golf Course Mary Steenrod Janet Morrison J.J. Mesko-Kimmich Shulan’s Fairlawn Jewelers by Jeff Winer Sarah K. Stem Alan Morton Metro Parks serving Summit Silver Lake Country Club Daniel P. Steuer Cabot Creamery Cooperative County Stan Hywet Hall and Stephen L. Strayer Rev Carter The Cake Lady METRO Regional Transit Gardens Summit County Executive Endowment Fund Callatis Spa Authority Jeff and Renee Starr Russell M. Pry Bob and Susan Berk Canton Ballet Microsoft Sterling Jewelers, Inc. Danielle and Jeff Cantrell Myers Industries Lawn & Summit Workforce Solutions Service Center Fund Jeff Stevenson - Campbell Carrie Stranger Dog Garden Group Construction Courtney Leigh Svoboda Jerry J. Davis Danyelle Sweitzer Grooming at Booney The National First Ladies Kevin D. Strickland, Sr. Michael A. Eny and Pooch Barry and Heather Thoman Library The Studio Chic Chick-ﬁl-A Montrose Brent Thompson Vintage Collection C. Allen Nichols Summit County Historical The Children’s Museum Walter Tletski Canton Woman’s Club, Inc. NIKE, Inc. Society of Cleveland James D. and Sandra L. Tracy Keenan NSK Industries Sushi on the Roll The Cleveland Browns Troxell Laura Miller Adam O’Donnell and Tallmadge Chamber of Cleveland Botanical Garden Teri L. Turrentine Patricia Cantrell Commerce WEYE Radio Reading Cleveland Metroparks Zoo UBS, Inc. Ohio Wine Producers The Bakery at Hattie’s Café Timothy Binkley Cleveland Orchestra/ Association United Methodist Women The Valley Café Paul J. Boncaldo Severance Hall Papa Joe’s Linda Urda The Wilds Kenneth L. Calhoun Connecting Touch Therapy Vicki Paris Maureen Van Duser Barry and Heather Thoman Charitable Trust and Wellness Center, Inc. The Peanut Shoppe Paul Verderico T-Mobile Benjamin A. Harris, Jr. Cortland Banks Pearl Coffee Company Russ Vernon TTI Floorcare JAH Foundation Deer Pass Golf Course Pine Lakes Golf Club Maria Waller The University of Akron Captain Bill and Nancy Don Pablo’s Pita Pit Cheryl L. Watkins University Catering at Meyer Downtown Akron Partnership Portage Country Club Dave Welty The University of Akron Falling Waters Spa Vicki Prussak Thomas D. Whitacre Youth Employment Russ Vernon Funny Stop Comedy Club Reserve Psychological Kimberly Wiandt Opportunities to Work Vitamix Gardner Pie Company Consultants, Inc. Gail Wild KeyBank Foundation Wal-Mart of Fairlawn Gavin Scott Salon & Spa ReWorks Frank and Esther Williamson Walt Disney World Co. In-Kind Good Time Entertainment Gary L. Rickel and Karen Thomas C. Woodruff Weathervane Community The 356th Fighter Group Goodwill Retail Stores Krino Playhouse Karen Wright Akron Art Museum Goodwill Team Rinky Dink Family Fun West Point Market George G. Zembar, Jr. Akron Colonial Florist, Inc. The Goodyear Tire & Center Western Reserve Historical Rubber Company Robert J. – Events & Catering Elizabeth Clark Akron Heat Professional Society Emergency Fund Basketball Team G. Bertrand Harper Rockin Robin’s Amazone The Western Reserve School BJ’s Charitable Foundation Akron Life Magazine International Soap Box Derby Family Entertainment of Cooking Center The Henry V. & Frances W. Akron Racers Women’s Jo-Ann Fabric and Craft Westﬁeld Bank Christenson Foundation Professional Fastpitch Stores Roetzel & Andress Woodland at Robinson Mary and Dr. George L. Softball Team Gizelle Jones Sacks Thrift Avenue Demetros Charitable Trust Akron RubberDucks Margaret Jordan Joseph and Marianne Akron Symphony Wayne Kaipainen In Memory of Doman Akron Zoo Kalahari Resorts, Sandusky Lynda A. Ramsey Charles A. Barragato & Co. LLP The Dominion Foundation Allen Marketing Ken Stewart’s Grille Hermann, Cahn & Schneider, LLP Robert O. & Annamae Orr Asuama Yeboah-Amankwah Kent State University Levy Holm Pellegrino & Drath LLP Family Foundation Anonymous Danielle J. Kimmell Robert & JoAnn Ellis Nan and Eric McClenaghan Steve and Cherie Shechter Apple American Group Kiraly Fencing Academy R.J. and Laura Nemer The Sisler McFawn Arrowhead Golf Club Mary Beth Kluge James D. and Sandra L. Troxell Foundation Stephanie Ballinger Little Tikes Patricia Ann Gough Beverly Sherrard BCG & Company Little City Grill

11 Leadership Members of the board of directors are elected for a three-year term with members rotating off annually. The board provides leadership, guidance, support and assistance to Goodwill in its mission fulﬁllment.

Board of Directors Karen C. Lefton, Esq. Tia Stathopoulos James E. Merklin, CPA, CFE Dr. Raj Aggarwal, CFA The Lefton Group, LLC Community Volunteer Leader Bober Markey Fedorovich University of Akron Kurt Lutz Jeff Stevenson Cynthia K. Misheff, Retired Asuama Yeboah-Amankwah Westﬁeld Bank Campbell Construction Educator Myers Industries Kerry Macomber Kevin D. Strickland, Sr. Donald T. Misheff, Retired Lawn & Garden Group The City of Ravenna Akron Heat Ernst & Young Aaron S. Berke Alisa Moore Barry E. Thoman, CPA Angela M. Neeley, MBA Vorys, Sater, Seymour & FirstMerit Bank, N.A Meaden & Moore, Ltd. White Hat Management Pease, LLP Shelby D. Morgan Brent R. Thompson, CPA, MT Patrick J. Oaks Geoffrey Belz W3 Wealth Management, LLC Meaden & Moore, Ltd. Welty/Boldt Joint Venture ® GOJO Industries, Inc. C. Allen Nichols Honorary Charles Schreckenberger, AIA Jeanine P. Black Akron Bar Association Board Directors Braun & Steidl Architects Bober Markey Fedorovich Adam O’Donnell Becky Babcox (1951-2012) Steven B. Shechter Richard Bromley, Retired The Goodyear Tire & Rubber Company Babcox Publications Evans Insurance Agency Inc. United Airlines Victoria A. Paris Parker Berry II, CIC John L. Shulan Dr. Pleas R. Chambers III Signet Enterprises, LLC Seibert-Keck Insurance Shulan’s Fairlawn Jewelers Brown Mackie College Victoria Prussak, CWPM, CWC, ACE James Bunnell Raymond E. Stankard, Retired Terrence Dalton Well...Now, LLC Austin Tape & Label Loral Systems Group Community Support Services, Inc. Belinda M. Richardson, M.A. Edward P. Calame, Retired Sarah K. Stem Joseph P. Doman Jr. Cuyahoga Community College First National Bank Fifth Third Bank UBS Financial Gary L. Rickel James M. Dannemiller, CPA Stephen L. Strayer William Glaeser, Retired CB Richard Ellis, Inc. SS&G Financial Services PNC Bank Northeastern Educational Kim Schreckenberger Susan Hanlon, PhD Michael A. Sweeney Television of Ohio, Inc. Braun & Steidl Architects University of Akron Brouse McDowell Gizelle Jones, LISW-S Harold M. Schwarz III Dorothy O. Jackson, Retired Larry Uhl Jewish Family Service Stark & Knoll Co., L.P.A. City of Akron West Point Market Margaret D. Jordan, J.D. M.S. Jean Shanholtz, Retired John January Russell Vernon, Retired SS&G Financial Services County of Summit Executive’s Dept. Mogen Real Estate Company West Point Market Danielle J. Kimmell, CPA of Finance/Budget Purchasing Dan Marchetta, Sr., Retired Jerry H. Welty, Retired Bober Markey Fedorovich George K. Sherwood, Retired Marchetta Construction Company Welty Building Corporation Douglas Klein, CPA, EA B.F. Goodrich Corporation Jackie McDermott Mark A. Whitlam SS&G Financial Services Jill Hinig Skapin Alcatel-Lucent University J.C. Whitlam Manufacturing Co. Dr. Mary Beth Kluge, Retired Summit County Executive Patrick A. McGrath, Retired Steven D. Wilt Akron Public Schools Russell M. Pry’s Ofﬁce Catholic Social Services CAPTRUST Financial Advisors

12 2013 Financials (un-audited)

Support & Revenue

Donated Goods Numbers Served $12,308,835 10 Workforce Development $3,601,407 19.59% 8

Contract Services 6 $1,817,158 8,689 7,771 7,263 9,152 9,004 66.97% 9.89% 4 1.55% Contributions 2 $285,708

1.31% thousands 0 2009 20102011 2012 2013 Interest and Other income $241,368 0.68% United Way of Summit County $125,580 Placement Rate

100 Total Support and Revenue $18,380,056 80

Expenses 60 83% 98% 90% 92% 94% 40

percent 0 2009 20102011 2012 2013 Program Services $15,325,016

Management & General 87.73% 11.24% $1,963,589

0.70% 90-Day Retention Rate Fundraising 100 $122,114

0.33% 80 Debt Service $58,320 60 78% 84% 90% 82% 83% 40 Total Expenses $17,469,039 20

percent 0 Change in Investments ………………………………………………… $817,226 2009 20102011 2012 2013 Change in Net Assets ……………………………………………… $1,728,243 Net Assets Beginning 2013 ……………………………………… $11,282,156 Net Assets Ending 2013 ………………………………………… $13,010,399

13 Events and Volunteer Services Outreach to Support the Mission

Each year Goodwill has a set of key events help of Co-chairs Randy Katz of City Scrap & Taste of Vintage to educate, support and raise funds for its Salvage and Mary Ann Roach of Bridgestone In 2013 Goodwill’s gala fundraiser, led by mission. The key events include: Americas Tire Operations, 51 outstanding Honorary Event Chairs George and Beth employees from 25 area companies were Sherwood, raised more than $65,000. Goodwill Week recognized. The top winners included: Nearly 600 guests attended the event full A week is set aside each year to help educate Aretha (AJ) Brown, cognitive enhancement of food tastings offered by a variety of the public on Goodwill’s mission, including therapy administrator restaurants and specialty businesses, tours and special events. Last year more than Community Support Services, Inc. silent and live auctions, as well as an 100 tours were provided at its headquarters. outstanding showcase of fashions from Steve Case, senior clinical consultant - Goodwill’s Vintage Collection. In addition, Employee of Distinction Luncheon co-occurring disorders Jerry H. Welty’s philanthropic efforts in the The elements most often missing from an Child Guidance & Family Solutions employer’s compensation package are greater Akron community were honored Rodd T. Coker, vice president business recognition and appreciation. Goodwill along with a special dedication to Rebecca development/community engagement offers this luncheon to area employers as Babcox (1951 – 2012) for making a White Hat Management an opportunity to give their stellar employees difference through outstanding service the recognition and appreciation deserved. Diane Harold, senior coordinator/ﬁnance to Goodwill’s fund development and Every honoree is acknowledged at the event, systems/info technology marketing programs. The agency couldn’t listed in the commemorative program, and in Bridgestone Americas Tire Operations have achieved this success without the help the running to be named one of the top ﬁve Lamonte Wilborn, laborer of its many sponsors, restaurants/specialty Employees of Distinction. Last year, with the City Scrap & Salvage businesses, models and volunteers.

Above: Shown from left, are: (front row) Steve Case, Rodd Coker and Aretha Brown; (second row) Lamonte Wilborn, event emcee Ray Horner and Diane Harold.

Above right: Samantha Bricker Right: Jerry Welty and Maria Waller

14 2013 Menu Sponsors

Thank you to the following sponsors that supported all of Goodwill’s events throughout 2013.

• BCG & Company/BCG Systems

• Bober Markey Fedorovich

• Eric & Nan McClenaghan

• Fifth Third Bank

• FirstMerit Bank

• Meaden & Moore

• Roetzel & Andress

Taste of Vintage guests during live auction • The Rubber City Radio Group, Inc.

• W3 Wealth Management, LLC

• White Hat Management Volunteer Services

Goodwill would like to thank the 2,483 volunteers that spent time helping at its facilities throughout 2013. They provided the agency 31,785 hours of service. The volunteers 2014 Event Calendar included many area colleges, universities, high schools, church groups and other individuals. In addition, the agency would like to make special mention of its Good Turn Day volunteers Scouts on the Move: from the Boy and Girl Scouts. During the two Good Turn Days in March and November, March 22 - April 19 the scouts provided more than 145,000 pounds of donations. Annual Meeting and Celebration of Champions: March 27 Event Chairs: Kim and Chas Schreckenberger

Goodwill Week: May 5 – 10

Employee of Distinction Luncheon: September 3 Event Co-chairs: Mary Ann Roach and Maureen Van Duser

Good Turn Day: November 1

Taste of Vintage: November 20 Honorary Event Chairs: George and Beth Sherwood

Girl Scouts on Good Turn Day in November

15 Estate Pickup Service Creating More Options for Donors

In 2013 Goodwill launched its Estate • Passing of a loved one Pickup Service for Summit, Portage and • Remaining items from an estate sale Medina Counties. While still in the early • Caretaker making room to accommodate stages of growth, it had nearly 60 pickups an individual moving into their home totaling 60,000 pounds of treasures from private individuals, businesses, In addition to this service, Goodwill accepts organizations and community events. donations of cars, trucks, motorcycles, campers, trailers, recreational vehicles and The service requires two rooms, or a boats. For more information visit the website minimum of ten pieces of furniture, and a at www.goodwillakron.org or for Estate large quantity of gently-used bagged or Pickups call 800-989-8428 and vehicle boxed household goods or clothing. The donations call 800-826-0980. These Estate Pickup Service is an ideal solution for services provide additional options for families during transitional times such as: donors to support Goodwill’s mission to • Downsizing into a smaller home or condo help individuals, like those shown on the • Transitioning to a retirement community, facing page, prepare for, ﬁnd and retain assisted living or nursing home employment.

16 Larry Amy Douglas

Alec Cassandra Anthony

Jennifer Eric Eva

17 Stacy Darren Violet Retail Stores/ Donation Center Donation Center Locations Only Locations Akron – 570 E. Waterloo Rd. Akron – 420 South Hawkins Ave. Akron Outlet Store – 570 E. Waterloo Rd. (Saint Sebastian Parish, Byrider Hall parking lot) Ashland – 1611 Claremont Ave. Coventry Township – 3235 Manchester Rd. Brunswick – 1733 Pearl Rd., Ste. 101 (Acme parking lot) Cuyahoga Falls – 1725 State Rd. Ellet – 2420 Wedgewood Dr. Kent/Ravenna – 2528 State Route 59 (Acme parking lot) Lakemore – 1500 Canton Rd. Fairlawn – 565 S. Cleveland-Massillon Rd. (Grace Church parking lot) Mansfield/Ontario – 2154 W. Fourth St. Hudson – 5381 Darrow Rd. Medina – 3500 Medina Rd. (Behind Regal Cinema) Northfield – 10333 Northfield Rd., Ste. 6 Mansfield – 1280 Lexington Ave. Streetsboro – 9278 Market Square Dr. Auto Donations Tallmadge – 15 Midway Plaza 800.826.0980 Twinsburg – 10735 Ravenna Rd. Estate Pickup Service Wadsworth – 170 Great Oaks Trail 800.989.8428

Store Hours: Monday – Saturday: 9 a.m. – 9 p.m. Sunday: 10 a.m. – 6 p.m.

570 East Waterloo Road Akron, OH 44319 Tel: 330.724.6995 Toll Free: 800.989.8428 www.goodwillakron.org

Certiﬁed to ISO 9001 : 2008

Design: David Flynn Design Photography: Lee Spencer