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Fall 2005 Executive Education

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Fall 2005 Executive Education Fall 2005 executive education Strategic Human Resource Leadership Explore the new HR Value Proposition with a who’s who of human resource thought leaders. The Ross School of Business Redefining HR for the 21st century is pleased to announce the The human resource field is being split, as traditional transactional and administrative HR functions—payroll, benefits, return of David Ulrich from training, etc.—are being outsourced, reengineered and automated, leaving HR professionals with more strategic a three-year sabbatical. Dave responsibilities and roles. Recognizing this seismic shift, and informed by insights gained from the Ross School of Business was recently ranked #2 in Human Resource Competency Study with a global database of 30,000 HR professionals (the world’s largest), the Center the 2005 Excellence 100 for for Strategic Human Resource Leadership is actively defining the future of HR. HR leadership, excellence and consulting, and was Center faculty Wayne Brockbank and Dave Ulrich have developed a novel way of defining, assessing and expanding the role HR Value Proposition named the #1 management of HR in the 21st century organization. Their now guides the Center’s executive development programs educator and guru by and research agenda, presenting and exploring new ways to help HR professionals deliver value to both internal and external Business Week in 2001. He constituencies. Their work will help employees be more competent and committed, line managers accomplish their business resumed his faculty position strategies, customers buy more and investors gain confidence. as Professor of Business in July 2005 and also will PROGRAMS co-direct two executive education programs for the » Advanced Human Resource Executive Program Center for Strategic Human Michigan’s preeminent program for senior HR executives Resource Leadership. DATE: October 31–November 11, 2005 » FEE: $18,900 » Human Resource Executive Program Preparing HR managers to become strategic partners DATES: December 5–16, 2005 | March 13–24, 2006 » FEE: $18,300 » Strategic Human Resource Planning Integrating your business challenges with HR strategies DATES: October 10–14, 2005 | April 10–14, 2006 » FEE: $7,600 To learn more or to register, visit us at www.execed.bus.umich.edu or call our Customer Service Department at 734.763.1000. CONTENTS FEATURES Tom Jones: Transforming BBA Education 16 Grateful Alumnus 24 1st Target Donates $10 Million Case Retired insurance executive Tom Competition Jones, BBA ’68, MBA ’71, says the success of his gift—the largest dona- Pitching business solutions to retail execu- tion ever to an undergraduate busi- tives is the real deal for BBA seniors. ness program—will be measured by the impact it has on students’ lives. 32 Building a 20 “Our Brains Power-packed Were in Overdrive” Roster The world becomes a much bigger An inside look at the and a much smaller place for under- Ross School’s strategy graduates who view corporations to scout and attract top through a global lens. faculty talent. 36 Nanotechnology: Climate Change Small-tech World Bubbles with Business 26 The Debate Heats Up: Potential Scientists, entrepre- Jobs, Trade and neurs and venture National Security capitalists gathered this spring to talk Businesspeople join policymakers, environ- about business oppor- mentalists and scholars to reframe how we tunities emerging from view and talk about climate change. discoveries on a microscopic scale. Learn how scientific breakthroughs and 30 The Erb Family: business skills lead to market solutions. Shaping the Future $10 million gift supports global 29 New “Gas Mileage sustainable enterprise. Game” Fuels 31 Senator Proposes Rx for Understanding of America’s “Allergy” to Environmental Policy Students take on roles Global Warming Treaties of auto firms, govern- Carl Levin: “This is an economic issue, a ment and NGOs. values issue and an issue about our obliga- tion to leave the Earth as we received it.” DIVIDEND 1 FALL 2005 CONTENTS INTELLECTUAL 13 Quote Unquote CAPITAL Ross School of Business faculty 8 Business Can Foster members provide Dean: Robert J. Dolan expert commentary Director of Communications: Cynthia Shaw to media on every- and Profit from Executive Editor: Mary Jo Frank thing from breaking Sustainable Peace news to business Class Notes and Copy Editor: Fred P. Wessells Looking at the link trends. Read about who is saying Designer: U-M Marketing Communications between corruption, what—and where. Photographers: Grace Augustine, D. C. Goings, violence and a Joel Hill, David Kilkenney, Steve Kuzma, nation’s propensity 14 Alumni at Large Marcia L. Ledford, Ming Photography, for war. Melissa Pinard, Eric Neuman, Charles Accentuating Spiekerman, Martin Vloet and James Walsh the Positive Printer: University Lithoprinters A profile of John Vol. 36, No. 2: ©2005 Kim, BBA ’83, presi- Stephen M. Ross School of Business at the University of Michigan. dent of Prudential DEPARTMENTS This publication is produced twice a year by the Retirement. Office of Communications and made possible through the generosity of private donations. Banking on For more information, contact Dividend, 3 Across the Board Relationships Stephen M. Ross School of Business University of Michigan A short news A profile of J. Michael 701 Tappan, Ann Arbor, MI 48109-1234. Davis, MBA ’93, roundup, including ✷✷✷ an update on new president and CEO facilities…American of National City The University of Michigan Regents: Customer Satisfaction Bank of Michigan. David Brandon, Laurence B. Deitch, Olivia P. Index marks 10th Maynard, Rebecca McGowan, Andrea Fischer anniversary…faculty 43 Alumni Activities Newman, Andrew C. Richner, S. Martin Taylor, honored for research, teaching and Katherine White; Ex-Officio Member, Mary service…landmine survivor tells Club news from Sue Coleman, President, University of Michigan. his story to fellow grads…2005 Chicago, Germany, class gift sets record…adapting is India, Indonesia, The University of Michigan, as an equal key, says DaimlerChrysler’s Dieter Minnesota, New opportunity/affirmative action employer, com- Zetsche…Janet Weiss named grad- York, Singapore, plies with all applicable federal and state laws uate school dean…and more. Shanghai and regarding nondiscrimination and affirmative Southeast Michigan. action, including Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973. The University 10 Faculty Research 45 Class Notes of Michigan is committed to a policy of non- The goings-on of friends, classmates discrimination and equal opportunity for all Mapping the and colleagues. persons regardless of race, sex, color, religion, creed, national origin or ancestry, age, marital Best Route to status, sexual orientation, disability or Vietnam- Technological 52 Obituaries era veteran status in employment, educational Breakthroughs programs and activities, and admissions. 56 Alumni Network Update Inquiries or complaints may be addressed to Gautam Ahuja the Senior Director for Institutional Equity shares strategies to and Title IX/ Section 504 Coordinator, Office fuel innovation, create technologi- Although Dividend strives for accuracy, for Institutional Equity, 2072 Administrative cal advantages and produce profits. we fell short in the Spring ’05 issue when Services Building, Ann Arbor, MI 48109-1432, we misspelled the name of the chair of 734-763-0235, TTY 734-647-1388. For other PLUS: News about how consumer the Alumni Society Board of Governors University of Michigan information call warnings can backfire and the and reported an incorrect graduation date 734-764-1817. effect of earnings surprises on for her in an article on page 15. We apol- Wall Street. ogize to all our readers, particularly to Stephen M. Ross School of Business Jacquelyn A. Levin, MBA ’87, president Web site: www.bus.umich.edu and CEO of AFB International. DIVIDEND 2 FALL 2005 such as telecommunications and airlines, have struggled. The ACSI also predicts GDP growth Across the Board from consumer spending. The degree of satisfaction people get from shopping, buying and consuming tells us how they CONSTRUCTION For all students, it will be business as spend their money, more so than income, usual in the recently renovated Kresge wealth, credit, consumer confidence or Facility Plans Library. The Executive Residence dining any other economic variable, says Fornell, room will become the student lounge professor of business administration and Move Forward with expanded food service, and faculty of marketing. Over the years, the financial implica- eams of Ross School faculty, staff and program offices will move to former tions of customer satisfaction have and students worked closely with Executive Residence hotel rooms. T become much clearer. “Customer satis- architects this spring and summer on a In February, Regents approved the faction enhances repeat business,” says schematic design for new facilities to be Ross School’s $145 million proposal for Fornell. “It tends to lower employee presented to the Regents this fall. a new facility and the hiring of Kohn turnover and marketing costs, creates Upon final Regental approval of the Pedersen Fox Associates PC (KPF) of cross-selling opportunities and puts price project and completion of fundraising, New York as project architect. pressure on the competition.” what promises to be a hectic but exciting More than half the cost of the project Fornell dispels misconceptions about two years of construction on the west will be funded by $75 million of a $100 the causes of customer
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