Sancor Seguros Group 2012/2013 Sustainability Report

Close to people, committed to the future.

Corporate Social Responsibility Process

ISO 26000 / GRI G4 / AA1000SES / AA1000AS / GLOBAL COMPACT - Advanced COP level

SUMMARIZED VERSION PROFILE OF THE COMPANY + SUSTAINABILITY STRATEGY

OUR COMPANIES MISSION To offer personal and property protection to our insured § SANCOR COOPERATIVA DE SEGUROS LTDA. through a highly qualified, creative and socially committed work ŸSANCOR SEGUROS S.A. URUGUAY team which identifies with the Group. ŸSANCOR SEGUROS DEL PARAGUAY S.A. VISION Y VALUES at www.gruposancorseguros.com ŸSANCOR SEGUROS DO BRASIL SERVIÇOS Letter From The President TÉCNICOS S.A. A GLOBAL AND COMPREHENSIVE STRATEGY ON SUSTAINABLE ŸSANCOR SEGUROS DO BRASIL S.A. DEVELOPMENT ŸSANCOR SEGUROS PARTICIPAÇOES S.A. Our Sustainability Strategy is based on the creation of economic, ŸSANCOR SEGUROS COLOMBIA SERVICIOS social and environmental value, with long term vision and TÉCNICOS S.A.S. considering the sustainable development of our community and § PREVENCIÓN RIESGOS DEL TRABAJO of future generations. The pillars on which our strategy is based § are the following ones and are put into practice through our CSR PREVENCIÓN SALUD Process: § A contribution to ALIANZA INVERSORA S.A. Ÿ Long-term vision. § PUNTO SUR MANAGEMENT INC. (Broker de Ÿ Dialogue with stakeholders. Alfredo Panella Reaseguros) Ÿ Innovation in the development of sustainable products sustainable human President § PUNTO SUR Sociedad Argentina de and services. Reaseguros S.A. Ÿ The development of CSR initiatives related to the development § SOCIEDAD ARGENTINA DE REASEGUROS insurance activity. S.A. Ÿ The systematization and measurement of our economic, § GRUPO SS S.A. (Sociedad Gerente de social and environmental performance. Fondos Comunes de Inversión) Ÿ The continuous improvement in CSR management. During this 2012/2013 period, the outlook for the insurance Due to our cooperative essence, values such as social commit- § GRUPO SANCOR SEGUROS INTERNACIONAL Ÿ Belief, passion, knowledge and perseverance in our acts. market has posed menaces and provided opportunities as well. ment, cooperation, mutual help, responsibility, ethics and SOCIEDAD DE INVERSIÓN S.A. The former includes the rocketing accident rate, the increase in integrity are deeply rooted in our corporate culture. These same § FUNDACIÓN GRUPO SANCOR SEGUROS costs derived from inflation and the large amount of litigation values have led us to make a strong commitment on the Argentina, Paraguay, Uruguay, Brazil related to Occupational Risks. As regards opportunities, it is adoption of preventive measures against money laundering and important to highlight the launch of the 2012-2020 Insurance terrorist financing, developing a corporate policy in line INSURED IDENTIFIED 480 Strategic National Plan (PlaNeS, by its Spanish acronym), its therewith. As we are aware that some of the transactions in the OFFICES PRESENCE IN ARGENTINA 3,140,000 implementation and our challenge to encourage Corporate insurance activity can be used to facilitate money laundering AND THROUGHOUT THE Social Responsibility as a key tool of insurance companies' procedures, we have assumed the responsibility to work OWN BROKERS AMERICAN CONTINENT OFFICES 50 ADVISORS management model. towards the detection of suspicious or unusual operations, 5,400 providing our staff with the necessary training.

EMPLOYEES In this context, our goal is to keep on contributing to sustainability 1,915 with the commitment of all hierarchical levels of our Organization. Showing a maximum level of commitment to society, the Thus, we have carried out a self-evaluation process based on the environment and the future generations, and in agreement with seven Core Subjects of Social Responsibility set forth in ISO 26000. the advances registered as regards business transparency and This Materiality Analysis, which was useful to detect strengths sustainability, we have migrated to new GRI (Global Reporting and opportunities for improvement and to identify priority Initiative) G4 Guidelines for the preparation of this Report, Material Issues, relied on the participation of the highest complying with the “In accordance” criteria and reaching the governance bodies of the company (Administrative Council and Core option which is characterized by concentrating the analysis Top Management), of the Corporate Social Responsibility in the economic, social and environmental impacts as well as by

m Strategic Group (GERSE, by its Spanish acronym) and the CSR the implementation of mechanisms for the follow-up of o c . s

o Representatives from the different Business Units in the country. improvement actions. Moreover, we have followed other r u g

e international standards, such as the ISO 26000 Standards, the s r o

c AA1000 Accountability series and the 10 Principles of the United n

Presence Head Office a Facing the future, and under the premise that it is always Brokers s

in the world Federal Capital Branch o Nations Global Compact.

Advisors p

Main Offices u possible to make improvements into one's own conduct, we will Offices r g Representatives . Sales Offices w face the challenge of keeping on developing the value chain and w promoting the respect for human rights, while seeking to work With the certainty that with our daily conduct we can make a t w i s i on risk matrices and keep dialogue at the core of the CSR valuable contribution to sustainable human development, we

LEADERSHIP DIVERSIFICATION e v s a

e Process. Moreover, we have begun to expand its scope so as to shall keep on following the road of Social Responsibility, INSURANCE MARKET SHARE GROWTH AND PRODUCTION l

p reach companies that our Group has in foreign countries remaining faithful to the values that guide our actions since our u o JUNE 2013 r (Uruguay, Paraguay and Brazil). beginnings. s G o r

AGRICULTURAL u

4% e r S o

PERSONAL c n 9% INSURANCE a e S h

PROPERTY t u

31% INSURANCE o b e a r o OCCUPATIONAL t m 56% RISKS u 7.52% 8.50% 9.33% 9.77% .82%

9 d o n

June 2009 June 2010 June 2011 June 2012 June 2013 i

o f SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 1 T PROFILE OF THE COMPANY + SUSTAINABILITY STRATEGY

m Strategic Group (GERSE, by its Spanish acronym) and the CSR the implementation of mechanisms for the follow-up of o c . s

o Representatives from the different Business Units in the country. improvement actions. Moreover, we have followed other r u g

e international standards, such as the ISO 26000 Standards, the s r o c AA1000 Accountability series and the 10 Principles of the United n

Presence Head Office a Facing the future, and under the premise that it is always Brokers s in the world Federal Capital Branch o Nations Global Compact.

Advisors p

LEADERSHIP DIVERSIFICATION e v s a

e Process. Moreover, we have begun to expand its scope so as to shall keep on following the road of Social Responsibility, INSURANCE MARKET SHARE GROWTH AND PRODUCTION l p reach companies that our Group has in foreign countries remaining faithful to the values that guide our actions since our u o JUNE 2013 r (Uruguay, Paraguay and Brazil). beginnings. s G o r

AGRICULTURAL u

4% e r S o

PERSONAL c n 9% INSURANCE a e S h

PROPERTY t u

31% INSURANCE o b e a r o OCCUPATIONAL t m 56% RISKS u 7.52% 8.50% 9.33% 9.77% .82%

9 d o n

June 2009 June 2010 June 2011 June 2012 June 2013 i

o f SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 1 T The content of this Report is organized in The following chart shows the 12 ISSUES that Relevant ISO 26000 Related Report Page chapters according to the 7 Core Subjects of we have identified as MATERIAL for Sancor Position Issues Core Subjects (Complete version) M a t e r i a l Social Responsibility set forth in ISO 26000 Seguros Group. These issues are prioritized Company governance participation in the CSR Process. Organizational governance. International Standard: Organizational according to their average level of importance I s s u e s t h a t Transparency (Anticorruption, Code of Ethics and Accountability). Fair operating practices. Governance, Human Rights, Labor Prac- in order to facilitate the understanding of Fair operating practices. impact on the tices, Environment, Fair Operating Prac- which have been identified as the most signi- Development of CSR in the value chain (Insurance brokers advisors, suppliers and customers). Sustainability tices, Consumer Issues and Community ficant ones. However, all these material issues Employee participation in CSR programs. Labor practices. are of extreme relevance for the company. In Involvement and Development. The other Training and development of employees. Labor practices. of our Business turn, they have been related to both the 7 chapters account for the work done during Core Subjects proposed by ISO 26000 Business planning to adjust to world changes (in the medium and long term). Organizational governance. the process of this Report and the eco- International Standard on Social Responsi- Economic-financial performance (solvency, solidity, support). Fair operating practices. This 2012/2013 Sustainability Report nomic, social and environmental perfor- bility and the Features of the GRI (Global presents information identified as mance indicators we present. Social programs on prevention and safety related to the sphere of influence. Community involvement and material and relevant as regards the Reporting Initiative) G4 Guidelines. The list of development. Human rights. Through this new Materiality Analysis we the GRI G4 Material Features identified to impact of our business on our stake- Innovation in products including sustainability trends (micro insurance, environmental insurance, etc.). Consumer issues. holders. have worked in the re-identification of define the contents of this Report, are MATERIAL ISSUES that nowadays have a presented in the GRI Chart (Chapter 9) and in Dialogue with the sphere of influence as core of the CSR Process. Organizational governance. high impact on our business, the insurance the Involvement with Interested Parties Chart Road safety as the core of CSR programs. Human rights. industry and our stakeholders. (Section 2.4) in the complete version. Environmental impact management. Environment.

Ÿ Selection of relevant issues for the Sancor Seguros Group. Ÿ Stakeholders involvement in the prioritization of material issues: “Once the organization has iden- Ÿ Application of the Principles so as to define the We have prepared this report following the holders. the CSR Representatives from the different employees, top management, tified the broad range of issues Report's content: Context of Sustainability, insurance brokers advisors, CSR recommendations of the GRI (Global The exercise of identification, prioritization Business Units in the country) and EXTERNAL Materiality, Completeness and Stakeholder representatives of leading relevant to its decisions and activ- Inclusiveness. Reporting Initiative) G4 Guidelines while and validation of the Material Issues includes stakeholders (Insurance Brokers Advisors and a companies in Argentina. Ÿ Analysis of the impact of material issues on ities, it should carefully analyze complying with the “In accordance” criteria the Group's operations in Argentina. Those group of Experts and CSR Representatives of Ÿ stakeholders. Identification of the impact of of these Guidelines and achieving the Core made in foreign countries have not been other companies). the identified issues and develop Ÿ material issues on the business of List of material issues defined by GRI Sancor Seguros Group. Option, the ISO 26000:2010 Standard on included in this analysis yet. However, during Internal and external variables were taken into N P a set of criteria so as to determine based on Sancor Seguros Group's IO RIO AT R Social Responsibility and the Principles of 2013, we began the CSR Process in our account as basis for the analysis: the Group's relevant issues. IC IZ Ÿ Selection of the information F A which issues are the most signifi- I T T Materiality, Completeness and Responsive- Group's operations in Paraguay. On the other I and contents for each sustainability agenda, the Governance's com- N O cant ones and have greater ness proposed by the AccountAbility hand, in Uruguay we have begun implemen- E N relevant issue. mitment to sustainable development, the local D I importance for the organization". (AA1000) standards. The Materiality Princi- ting some measures and we shall then con- and world considerations of sustainability in the Extract from Section 7.3.2.2 “De- ple of the GRI G4 Guidelines establishes that tinue carrying out this Process with Brazil. insurance industry, the relevant issues identified Ÿ Revision of the final the Report must include the features that This Materiality Analysis relied on the partici- by the internal and external stakeholders in the termining significance”, ISO contents of the 2012/2013 Ÿ reflect the most relevant economic, social pation of both INTERNAL stakeholders previous years, the expectations of the different Validation of the contents that 26000:2010 International Stan- Sustainability Report. the Administrative Council and environmental impacts of the Organiza- (HIGHEST GOVERNANCE BODIES of the stakeholders who participated in the dialogues, Ÿ dard. Guidance on Social Respon- Support measures in the shall include in the 2012/2013 tion, and that exert a significant influence company – Administrative Council and Top greater social expectations and the influence of external verification process Sustainability Report. sibility (official translation). First on the evaluations and decisions of stake- Management, the CSR Strategic Group and the Organization's value chain, among others. of indicators. Ÿ Selection of Management Approaches edition 2010-11-01. and indicators to be reported for each material issue.

includes two axes: “Importance for eholder

ak Road safety as the core of CSR Programs stakeholders”, with the participation of the t

internal stakeholders (CSR Representatives or s Transparency (Anticorruption, Code of Ethics, Accountability) from Business Units), the value chain with Business planning to adjust to world changes (in the medium and long term) Insurance Brokers as well as CSR experts and ance f representatives from companies; and “Impact Environmental impact management

on Business”, with the participation of the Import Development of CSR in the value chain (Insurance brokers advisors, suppliers and Administrative Council, the Top Management customers) and the company's CSR Strategic Group Training and development of employees (managers) due to their ample knowledge of the business. Economic-financial performance (solvency, solidity, support) Average Impact on the business score

2 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 3 The content of this Report is organized in The following chart shows the 12 ISSUES that Relevant ISO 26000 Related Report Page chapters according to the 7 Core Subjects of we have identified as MATERIAL for Sancor Position Issues Core Subjects (Complete version) M a t e r i a l Social Responsibility set forth in ISO 26000 Seguros Group. These issues are prioritized Company governance participation in the CSR Process. Organizational governance. International Standard: Organizational according to their average level of importance I s s u e s t h a t Transparency (Anticorruption, Code of Ethics and Accountability). Fair operating practices. Governance, Human Rights, Labor Prac- in order to facilitate the understanding of Fair operating practices. impact on the tices, Environment, Fair Operating Prac- which have been identified as the most signi- Development of CSR in the value chain (Insurance brokers advisors, suppliers and customers). Sustainability tices, Consumer Issues and Community ficant ones. However, all these material issues Employee participation in CSR programs. Labor practices. are of extreme relevance for the company. In Involvement and Development. The other Training and development of employees. Labor practices. of our Business turn, they have been related to both the 7 chapters account for the work done during Core Subjects proposed by ISO 26000 Business planning to adjust to world changes (in the medium and long term). Organizational governance. the process of this Report and the eco- International Standard on Social Responsi- Economic-financial performance (solvency, solidity, support). Fair operating practices. This 2012/2013 Sustainability Report nomic, social and environmental perfor- bility and the Features of the GRI (Global presents information identified as mance indicators we present. Social programs on prevention and safety related to the sphere of influence. Community involvement and material and relevant as regards the Reporting Initiative) G4 Guidelines. The list of development. Human rights. Through this new Materiality Analysis we the GRI G4 Material Features identified to impact of our business on our stake- Innovation in products including sustainability trends (micro insurance, environmental insurance, etc.). Consumer issues. holders. have worked in the re-identification of define the contents of this Report, are MATERIAL ISSUES that nowadays have a presented in the GRI Chart (Chapter 9) and in Dialogue with the sphere of influence as core of the CSR Process. Organizational governance. high impact on our business, the insurance the Involvement with Interested Parties Chart Road safety as the core of CSR programs. Human rights. industry and our stakeholders. (Section 2.4) in the complete version. Environmental impact management. Environment.

Average score Social programs on prevention and safety related to the sphere of influence M a t e r i a l i t y Participation of employees in CSR programs M a t r i x C h a r t Participation of the company's governance bodies in the CSR Process This Materiality Matrix, in which the MATERIAL Innovation in products including sustainability trends (micro-insurance, environmental ISSUES are identified and prioritized for Sancor s insurance, etc.) Seguros Group's Sustainability Strategy, Dialogue with the sphere of influence as core of the CSR Process includes two axes: “Importance for eholder ak Road safety as the core of CSR Programs stakeholders”, with the participation of the t internal stakeholders (CSR Representatives or s Transparency (Anticorruption, Code of Ethics, Accountability) from Business Units), the value chain with Business planning to adjust to world changes (in the medium and long term) Insurance Brokers as well as CSR experts and ance f representatives from companies; and “Impact Environmental impact management on Business”, with the participation of the Import Development of CSR in the value chain (Insurance brokers advisors, suppliers and Administrative Council, the Top Management customers) and the company's CSR Strategic Group Training and development of employees (managers) due to their ample knowledge of the business. Economic-financial performance (solvency, solidity, support) Average Impact on the business score

2 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 3 CHAPTER 1 CHAPTER 2 Ÿ High Governance Bodies: they include the Group's Administrative Council Launched in 2005, the CSR Process comprises the analysis, orga- and Top Management. These bodies take part in the CSR final decision-making nization and systematization of all the processes necessary within process and are kept informed of its advances and results. The members of the the company to put Corporate Social Responsibility into practice Corporate these bodies receive and/or do specific training on sustainability and CSR so as CSR to be updated as regards trends and keys issues of the CSR Process. One of the MANAGEMENT and manage our Sustainability Strategy. These measures are Governance most important steps taken in this period has been the participation of interrelated and are developed through dialogue with our diffe- Advisors and Directors in the Materiality Analysis carried out in order to WITH ISO 26000 rent internal and external stakeholders, the preparation of action validate and prioritize the relevant issues to be dealt with and strategically AND GRI G4 plans related to sustainability and the publication of the results of planned within the Organization. this process in a Sustainability Report. Ÿ Internal Control Committee: it is composed of the President of the Adminis- GUIDELINES trative Council of Sancor Seguros, the Controller, the Director of Institutional Affairs (the last two are members of the Top Management), the General Manager of Sancor Seguros and the Internal Audit Manager. Its role is to work with the essential controls for the whole Organization, providing the basis for Sustainability Context for the evaluation –with independent judgment– of the most important Sancor Seguros Group processes and contributing to assure the operational efficiency through the In 2012, our Insurance Group implemented a new organizational structure, minimization of risks on property and the fulfillment of organizational plans Our Corporate Social Responsibility Process incorporates princi- adopting a holding model according to the present positioning of the and objectives. ples, recommendations and practices from an important series of Cycle of the CSR Process company and the magnitude of its business. Its objectives include, among Ÿ Ethics Committee: it is composed of three members of the Administrative international guidelines such as ISO 26000, GRI G4 Guidelines, ISO 26000 – GRI G4 – Global Compact others: to consolidate said positioning, to strengthen the development of Materiality, Completeness and Responsiveness Council and the Director of Institutional Affairs. It holds quarterly meetings in United Nations Compact and AA1000 series of standards. In this Principles (AA1000) regional and international undertakings and to design a new corporate order to safeguard the interests of the Code of Ethics. governance model for strategic decision making. Within this structure, the way, this CSR Process and the result of this Sustainability Report Ÿ CSR Strategic Group: it is composed of the Operations and Technology Material Issues of the Business Top Management, composed of three members, reports directly to the are based on the experience of these international guidelines to Management, the CSR, HR, Marketing, Commercial, Health Prevention, Internal Listen Measure Administrative Council. Hygiene, Safety and Environment Managements / Executive Management of enrich our management in sustainability. Our primary objective is Preparation Analyze Verify Identify Incorporate Communicate We rely on a space for Strategic Management the aim of which is to Fundación Iberoamericana de Seguridad y Salud Ocupacional (FISO); and the to manage the key subjects for the insurance industry, to respond Risk Management; and is coordinated by the CSR Manager. It is in charge of to the business agenda of our Organization and to our stake- communicate, focus on and align the Organization with the general promoting, managing, contributing and validating the CSR Process and strategy in order to comply with the Mission and Vision. In this sense, the programs, approving the strategic projects that involve stakeholders, holders' expectations. Cycle Closing – Review Committee is defining the new Strategic Map, in which the sustainability evaluating and approving the expectations arising from the dialogues with objective –included in 2012– shall be a framework that transversally the latter so as to submit them to the High Governance Bodies and therefore integrates all statements in said map. That is why it will also be part of the constitute a sustainability framework for decision making within the As we have done in previous occasions, as panel in the “Portal of Strategic Projects” of the company Intranet. Organization. part of our social commitment to promote Our CSR Process receives permanent feedback from the results of Ÿ CSR Management / CSR Team: it is in charge of the transversal CSR Process Management in all the Sancor Seguros Group. the principles and recommendations pro- the previous year. The management stages are: posed by ISO 26000 International Standard Ÿ Inter-sector and inter-regional work teams: they are coordinated by MEETING on Social Responsibility, this year we have members of the CSR Team and are composed of: 1. Internal preparation - Identify: a diagnosis of sustainability ŸInternal Auditing included –based on the expectations of our in our company is made, stakeholders' expectations are ADMINISTRATIVE COUNCIL ŸFoundation and CSR - CSR ComprometeRSE Group: composed of 7 members of the Organization stakeholders– a new resource created by analyzed and the material features to be managed through ŸSecretariat who carry on the programs that meet employees' expectations. Sancor Seguros Group: a seal inspired by the logo used by the our CSR Process are reviewed; ADMINISTRATION AND - GRI Group: it consists of 4 sectors which collect, process and feed the international group in charge of the study of the ISO 26000:2010 SANCOR SEGUROS GROUP FINANCE OFFICE (Luciano Mo) Process' GRI indicators system. 2. Listen - Analyze - Incorporate: stakeholders are listened to HOLDING TOP MANAGEMENT Standard during its development process. Its meaning is associ- so as to understand their opinions and expectations and - CSR Representatives from the Business Units: it is composed of 13 work Holding CEO (Néstor Abatidaga) LEGAL AFFAIRS OFFICE ated with the balance that transcends with the Yin and Yang in analyze, validate and incorporate the results into our CSR Controller (Juan Carlos Gilli) (Francisco Campo) teams of 33 representatives from different sectors in the Federal Capital order to identify each of the sections of the Sustainability Report in Director of Institutional Affairs (Norberto Cipollatti) Process; Branch, the Head Offices and Branches in the country, which contribute to which issues of said standard are being adopted. Through this copy the CSR Process and the programs across the country. 3. Measure - Verify - Communicate: based on the work OPERATIONS AND TECHNOLOGY design we distinguish the Core Subjects of ISO 26000 and within OFFICE (Claudio Borra) carried out in the CSR Process during this past year, we each Subject, the corresponding Issue that the Standard suggests. present the Sustainability Report including the results, HUMAN RESOURCES In this Summarized Version of the Report we only make reference goals and indicators of our economic, social and environ- HEALTH SANCOR SANCOR MANAGEMENT PREVENTION SEGUROS SEGUROS to the Core Subject, identifying the section with the corresponding mental performance. HEAD GENERAL INTERNACIONAL CSR governance functional diagram seal. OFFICE MANAGEMENT HEAD OFFICE MEDICAL MANAGEMENT (Edgardo Bovo) (Raúl Bessone) (Alejandro Simón) The Issues are detailed in the Complete Version of said Report. Once the annual cycle concludes, the process closes for review ETHICS and then restarts. MARKETING MANAGEMENT COMMITTEE

P.R. AND PUBLICITY HIGH GOVERNANCE MANAGEMENT BODIES (Administrative Council and Top CORE SUBJECT CORE SUBJECT Management) INTERNAL Fair operating practices Human rights CONTROL CSR STRATEGIC COMMITTEE GROUP CSR Governance (Managements) CORE SUBJECT CORE SUBJECT CSR MANAGEMENT Labor practices Community involvement and development The CSR Management reports directly to the company's highest gover- CSR Team nance body: the Administrative Council. This strengthens the commit- CORE SUBJECT Consumer issues CORE SUBJECT ment to sustainability that we have undertaken within the Group and Environment that we renew every day. The Council members take active part in the INTER-SECTOR AND INTER-REGIONAL CSR Process and the programs that are created based on stakeholders' WORK TEAMS expectations and that they include in their agendas. The CSR Govern- CSR CSR Representatives ment includes multiple actors that follow participative work practices: ComprometeRSE from the Core Subject “Organizational Governance” has not been assigned Group Business Units a seal yet as it has not been dealt with in “Issues”.

GRI Group

4 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 5 CHAPTER 1 CHAPTER 2 Ÿ High Governance Bodies: they include the Group's Administrative Council Launched in 2005, the CSR Process comprises the analysis, orga- and Top Management. These bodies take part in the CSR final decision-making nization and systematization of all the processes necessary within process and are kept informed of its advances and results. The members of the the company to put Corporate Social Responsibility into practice Corporate these bodies receive and/or do specific training on sustainability and CSR so as CSR to be updated as regards trends and keys issues of the CSR Process. One of the MANAGEMENT and manage our Sustainability Strategy. These measures are Governance most important steps taken in this period has been the participation of interrelated and are developed through dialogue with our diffe- Advisors and Directors in the Materiality Analysis carried out in order to WITH ISO 26000 rent internal and external stakeholders, the preparation of action validate and prioritize the relevant issues to be dealt with and strategically AND GRI G4 plans related to sustainability and the publication of the results of planned within the Organization. this process in a Sustainability Report. Ÿ Internal Control Committee: it is composed of the President of the Adminis- GUIDELINES trative Council of Sancor Seguros, the Controller, the Director of Institutional Affairs (the last two are members of the Top Management), the General Manager of Sancor Seguros and the Internal Audit Manager. Its role is to work with the essential controls for the whole Organization, providing the basis for Sustainability Context for the evaluation –with independent judgment– of the most important Sancor Seguros Group processes and contributing to assure the operational efficiency through the In 2012, our Insurance Group implemented a new organizational structure, minimization of risks on property and the fulfillment of organizational plans Our Corporate Social Responsibility Process incorporates princi- adopting a holding model according to the present positioning of the and objectives. ples, recommendations and practices from an important series of Cycle of the CSR Process company and the magnitude of its business. Its objectives include, among Ÿ Ethics Committee: it is composed of three members of the Administrative international guidelines such as ISO 26000, GRI G4 Guidelines, ISO 26000 – GRI G4 – Global Compact others: to consolidate said positioning, to strengthen the development of Materiality, Completeness and Responsiveness Council and the Director of Institutional Affairs. It holds quarterly meetings in United Nations Compact and AA1000 series of standards. In this Principles (AA1000) regional and international undertakings and to design a new corporate order to safeguard the interests of the Code of Ethics. governance model for strategic decision making. Within this structure, the way, this CSR Process and the result of this Sustainability Report Ÿ CSR Strategic Group: it is composed of the Operations and Technology Material Issues of the Business Top Management, composed of three members, reports directly to the are based on the experience of these international guidelines to Management, the CSR, HR, Marketing, Commercial, Health Prevention, Internal Listen Measure Administrative Council. Hygiene, Safety and Environment Managements / Executive Management of enrich our management in sustainability. Our primary objective is Preparation Analyze Verify Identify Incorporate Communicate We rely on a space for Strategic Management the aim of which is to Fundación Iberoamericana de Seguridad y Salud Ocupacional (FISO); and the to manage the key subjects for the insurance industry, to respond Risk Management; and is coordinated by the CSR Manager. It is in charge of to the business agenda of our Organization and to our stake- communicate, focus on and align the Organization with the general promoting, managing, contributing and validating the CSR Process and strategy in order to comply with the Mission and Vision. In this sense, the programs, approving the strategic projects that involve stakeholders, holders' expectations. Cycle Closing – Review Committee is defining the new Strategic Map, in which the sustainability evaluating and approving the expectations arising from the dialogues with objective –included in 2012– shall be a framework that transversally the latter so as to submit them to the High Governance Bodies and therefore integrates all statements in said map. That is why it will also be part of the constitute a sustainability framework for decision making within the As we have done in previous occasions, as panel in the “Portal of Strategic Projects” of the company Intranet. Organization. part of our social commitment to promote Our CSR Process receives permanent feedback from the results of Ÿ CSR Management / CSR Team: it is in charge of the transversal CSR Process Management in all the Sancor Seguros Group. the principles and recommendations pro- the previous year. The management stages are: posed by ISO 26000 International Standard Ÿ Inter-sector and inter-regional work teams: they are coordinated by MEETING on Social Responsibility, this year we have members of the CSR Team and are composed of: 1. Internal preparation - Identify: a diagnosis of sustainability ŸInternal Auditing included –based on the expectations of our in our company is made, stakeholders' expectations are ADMINISTRATIVE COUNCIL ŸFoundation and CSR - CSR ComprometeRSE Group: composed of 7 members of the Organization stakeholders– a new resource created by analyzed and the material features to be managed through ŸSecretariat who carry on the programs that meet employees' expectations. Sancor Seguros Group: a seal inspired by the logo used by the our CSR Process are reviewed; ADMINISTRATION AND - GRI Group: it consists of 4 sectors which collect, process and feed the international group in charge of the study of the ISO 26000:2010 SANCOR SEGUROS GROUP FINANCE OFFICE (Luciano Mo) Process' GRI indicators system. 2. Listen - Analyze - Incorporate: stakeholders are listened to HOLDING TOP MANAGEMENT Standard during its development process. Its meaning is associ- so as to understand their opinions and expectations and - CSR Representatives from the Business Units: it is composed of 13 work Holding CEO (Néstor Abatidaga) LEGAL AFFAIRS OFFICE ated with the balance that transcends with the Yin and Yang in analyze, validate and incorporate the results into our CSR Controller (Juan Carlos Gilli) (Francisco Campo) teams of 33 representatives from different sectors in the Federal Capital order to identify each of the sections of the Sustainability Report in Director of Institutional Affairs (Norberto Cipollatti) Process; Branch, the Head Offices and Branches in the country, which contribute to which issues of said standard are being adopted. Through this copy the CSR Process and the programs across the country. 3. Measure - Verify - Communicate: based on the work OPERATIONS AND TECHNOLOGY design we distinguish the Core Subjects of ISO 26000 and within OFFICE (Claudio Borra) carried out in the CSR Process during this past year, we each Subject, the corresponding Issue that the Standard suggests. present the Sustainability Report including the results, HUMAN RESOURCES In this Summarized Version of the Report we only make reference goals and indicators of our economic, social and environ- HEALTH SANCOR SANCOR MANAGEMENT PREVENTION SEGUROS SEGUROS to the Core Subject, identifying the section with the corresponding mental performance. HEAD GENERAL INTERNACIONAL CSR governance functional diagram seal. OFFICE MANAGEMENT HEAD OFFICE MEDICAL MANAGEMENT (Edgardo Bovo) (Raúl Bessone) (Alejandro Simón) The Issues are detailed in the Complete Version of said Report. Once the annual cycle concludes, the process closes for review ETHICS and then restarts. MARKETING MANAGEMENT COMMITTEE

GRI Group

4 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 5 The following chart shows the results of our CSR management taking into account the ISO 26000 core subjects, their evolution at the time of Evolution of dialogues and Reports of the CSR Process since its beginnings publication of this Report and the section in which its progress and results can be observed:

ISO 26000 MAIN FEATURES 2011/2012 STATUS CORE SUBJECT INCLUDED CHALLENGES 2012/2013 Dialogue Telephone ---- Face-to-face Face-to-face Face-to-face Face-to-face Face-to-face Face-to-face methodology conversation. dialogue. dialogue. dialogues and dialogues and dialogues and dialogues and Organizational Sustainability management. Ÿ 2 annual training courses on sustainability issues addressed at telephone written telephone enquiries by e- Governance Strategy. the Administrative Council. interviews. surveys. interviews. mail. Dialogues. Ÿ Risk Management integration into the Strategic Group. Dialogue Trademark, ---- Road Safety Social Report. Reputation, Social Report Materiality of the Material Issues CSR Process Background. issues Prevention and (31 CSR and and Report and of the Business, Corporate governance. Ÿ Work on economic-financial, social and environmental risk Safety and CSR expectations). Prevention and Improvements Communication ISO 26000 matrices. (2,804 Safety. (53 in process. and Relation; Subjects and expectations). expectations) Management and the Service and CSR Sustainability with Strategic Report. Fair business Economic performance. Ÿ Implementation of the Ethics Line. Allies (161 practices Anti-corruption. Ÿ expectations). CSR in the value chain. Inclusion of Global Compact Principles in supplier contracts. Ÿ Updating of supplier databases across the country. Guidelines AA1000 GRI ---- AA1000AS GRI AA1000SES GRI AA1000SES- ISO 26000 ISO 26000 ISO 26000, 2002. G3 “C”. G3 “C”. Global AA1000AS GRI AA1000SES GRI AA1000SES GRI AA1000SES Ÿ CSR Development Plan for Suppliers. Compact. G3 “C+”. Global G3 “C” 2011 G3 “B+” 2011 AA1000AS, GRI Compact. GRI Technical GRI Technical G4Global Protocol Global Protocol Global Compact Compact Compact (Advanced COP Labor practices Employment and employment Ÿ Implementation of training in sustainability, CSR Process and (Advanced COP (Advanced COP level). relationships. programs through an e-learning platform for all employees. level). level). Conditions of work and social Ÿ protection. Implementation of the fifth stage of the CSR Program Publication CSR Report Social Report CSR Report Social Report Sustainability Sustainability Social Report Sustainability Social dialogue. “ComprometeRSE”. and (printed (printed (printed (printed (printed and Report Report (printed Report (printed Health and safety. Ÿ publication version). version). version). version). online version, (printed and and online and online Launch and implementation of the Volunteering project. format printed version, printed version, printed Development and training. summary) online version, summary in summary in printed Spanish and Spanish and Ÿ summary). English). English). Consumer Sales Channels Customers. Enlargement of the e-learning platform to include Insurance issues Products and Services. Brokers Advisors. Consumer education, health and safety. Ÿ Monitoring of Micro insurance program. Verification Yes No Yes No Yes No Yes Yes Data Privacy. Ÿ Development of Focus Groups with beneficiaries of the Micro Insurance Program. Ÿ More information and communication of CSR actions.

Human rights Right to life. Ÿ Re-launch of the Program for Prevention of Road Accidents Vulnerable groups and “Roads in Red”. Change of name from “accidents” to “losses” in equality. all communications, responding to the requests of NGOs, Self-evaluation regarding the adoption of ISO 26000 Programs with employees. refurbishing its mobile information stations and implementing a This year we have taken a step forward in the adoption of ISO 26000 Value chain. new work methodology. International Standard, expanding the scope of the evaluation in our Community, company. 570 State and Civil Society. In this case, we have worked with hierarchical levels of the Organization dialogue participants Ÿ in order to carry out a self-evaluation process based on the core subjects Community Community partnerships. Development of the Social Protection and Labor Market Project involvement and Fundación Grupo Sancor with CIPPEC. of ISO 26000. This exercise relied on the participation of the CSR Strategic development Seguros. Ÿ Group (GERSE, by its Spanish acronym), the members of which met in Participation in a research project together with Instituto Education. Cooperativo de Enseñanza Superior (I.C.E.S.). order to examine the core subjects and issues of ISO 26000, reflect on the 3,049 Ÿ Work to support young people and national cinema together level of adoption by Sancor Seguros Group and, at the same time, detect expectations with the Academy of Arts and Cinematographic Sciences of the strengths and opportunities for improvement. Argentina.

Prevention of Sustainable use of resources. Ÿ Leed Certification for the corporate building of our company in environmental Environmental conformity of Sunchales. impact products and services. Governance Ÿ Implementation of the Program Commitment to the 4 Prevention of pollution. Environment in the rest of the Business Units across the country. As part of the process of analyzing the adoption of ISO 3 3,0 Ÿ Joint work with other companies in sustainable programs, such Community Human 26000 recommendations for our company, we have as “Rubbish is useful”. involvement and 3,0 rights development 2 developed a survey –together with CSR representatives 3,7 from other companies– on ISO 26000 core subjects, which See in the complete version of this Report, the sections in which reference is made to the challenges that have been met. 1 was answered based on the information included in the 0 2011-2012 Sustainability Report. Dialogue with stakeholders 3,6 Labor Stakeholders' involvement Consumer In order to find out about the detailed results of this issues 3,8 practice In this new cycle we have carried out different dialogue sessions with internal and In section 2.4 of the Report (Complete Version), we present exercise, see Chapter 2 of the complete version of the external stakeholders to listen to their opinions and expectations about our an analysis of the impact of each one of the Material 2,7 Sustainability Report. Sustainability Report. The participants in these sessions included: internal stakeholders Features identified for Sancor Seguros Group and its (Employees of Sancor Seguros Group, the CSR Strategic Group – GERSE– and the CSR relation to the Material Aspects proposed by GRI G4 Guidelines. Furthermore, the internal and external impacts 3,3 Representatives from the Business Units) and external stakeholders (CSR representatives of these features on our stakeholders have been analyzed. Fair operating Environment from other companies). To get to know the expectations held about the Report's aspects practices and our answer, see Section 2.3.2. of the Complete Version of this Sustainability Report. 6 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 7 CHAPTER Anti-corruption Promotion of Social Responsibility Dialogue with, response to and training of FAIR in the value chain: commitment to suppliers Suppliers have been the stakeholders identified as a priority in the last two Fair operating PRACTICES our suppliers cycles and with whom we have talked in our last Dialogue Processes: IN THE practices INSURANCE Human Ÿ 70 suppliers received our Sustainability Report with responses to MARKET rights their 53 expectations. Ÿ Fair operating 84 suppliers (strategic allies) took part in a second dialogue session Prevention of Money Laundering practices and received the Report with the record of their expectations. and Terrorist Financing (PLAFT, Ÿ More than 2,200 suppliers received 4 newsletters with 12 articles by its Spanish acronym) At Sancor Seguros Group we rely on a network of more than 24,900 about company and CSR issues. suppliers who guarantee an essential feature of the quality of our services. In order to promote the local and regional economic We are committed to the adoption of preventive development of each one of the cities in which we operate, we have At present we are working in three strategic processes that involve measures against money laundering and terrorist privileged, within the suppliers' selection process, the procurement of communication, training and sustainable selection of suppliers: Economic performance financing, as in most cases these incidents come products or services of each area. from organized crime (drug trafficking and/or arms 2010/2011 2011/2012 2012/2013 trade, human trafficking, etc.) which affects society Ÿ Updating of suppliers database across the country. as a whole. Some operations of the insurance activity Ÿ Inclusion of a sustainability clause in supplier contracts. Financial can be used to facilitate laundering procedures. Ÿ Cash and banks and investments U$S 553,375,478.13 U$S 669,155,639.63 U$S 751,438,212.60 Thus, it is our responsibility and duty to be alert to Supplier invoice payments per province Communication of the United Nations Global Compact Principles in Stockholders' equity U$S 164,771,074.69 U$S 187,682,387.56 U$S 159,212,048.06 any suspicious or unusual operations, within the supplier contracts. framework of the policies and tools provided by our Profits U$S 49,294,339.82 U$S 40,676,903.60 U$S 2,625,640.59 2011/2012 2012/2013 Risk Management through the Area of Prevention of Province % % Customers Money Laundering. This Office includes three Areas Suppliers can call different toll-free numbers to make their claims. These Santa Fe 71.90 70.04 Annual turnover U$S 1,031,019,852.85 U$S 1,330,649,884.87 U$S 1,583,185,119.08 (Prevention of Money Laundering; Operational Risks claims are registered in our CRM and receive the corresponding follow-up. Federal Capital 10.11 11.21 Loss rate 64.50% 66.35% 71.25% and Business Continuity) which cover all the Córdoba 3.90 3.87 Employees companies of Sancor Seguros Group. Buenos Aires 2.92 3.41 Number of employees 1,438 1,638 1,800 The total number of employees who have received Entre Ríos 0.82 1.01 training in anti-corruption during this fiscal year Amount of claims Remunerations and contributions U$S 49,545,920.21 U$S 68,089,311.58 U$S 79,432,120.50 0.78 amounts to 357. They represent a 20% of the total Mendoza 0.78 Suppliers employees of Argentina. The members of the Neuquén 0.38 0.53 Number of suppliers 21,906* 23,268* 24,975 Highest Governance Bodies also took part in these Chubut 0.37 0.44 Supplier invoicing U$S 154,759,821.37 U$S 212,148,797.90 U$S 248,213,935.59 training courses: 100% of the regular members of the Other* 1.50 1.72 Training to service suppliers Public sector Administrative Council and of the Top Management. No district ** 7.30 6.99 In turn, 100% of the members from the Highest The Group's supplier carrying out the surveillance and cleaning provided Total amount of taxes paid U$S 75,069,589.85 U$S 91,134,302.43 U$S 118,180,804.60 Total turnover 100.00 100.00 Governance Bodies were notified of the policies its staff with a series of training courses. In this way, we have confirmed Economic value corresponding to the PLAFT. *It includes the provinces of: Río Negro, Chaco, La Pampa, Misiones, Corrientes, Tierra del that one of our suppliers is also committed to issues related to preven- Direct economic value generated U$S 1,316,799,117.06 U$S 1,832,094,807.62 U$S 2,026,971,363.94 Fuego, Santiago del Estero, Tucumán, Santa Cruz, San Luis, San Juan, Salta, Jujuy, Formosa, La Rioja and Catamarca, in said order. tion, safety and human rights. U$S 1,290,809,641.35 U$S 1,819,705,790.28 U$S 2,061,344,284.80 Direct economic value distributed **It corresponds to the suppliers whose district information has not been loaded into the More details on the subjects and hours of training are found in the Com- Economic value retained U$S 25,989,475.70 U$S 12,389,017.35 U$S -34,372,920.86 system. plete Version of this Report, page 29. Community Fraud Prevention Social investment U$S 993,578 U$S 1,438,230 U$S 1,360,670 We have analyzed all those losses that could have an * The data reported in 2010/2011 and 2011/2012 were wrong. Thanks to a change in the way of obtaining evidence/a component of fraud. They are them, we can now obtain more specific data. automatically alerted by our systems and then manually reported by the broker of each area.

CSR Suppliers Development Program – Stage 1 / Evaluation on Sustainable Management

As an answer to the expectations surveyed in the dialogue held with our suppliers, we have decided to design a Suppliers' Development Accidents with evidence of fraud analyzed Program within our CSR Process.

Sancor Prevention The main objective is to make, in this first stage, an evaluation to improve CSR management and the relationship with the value chain of Seguros Occupational Risks Sancor Seguros Group, while raising supplier's awareness about the importance of sustainability in the development of his business and encouraging him to improve his social and environmental performance. Amount of losses (last 12 Training on PLAFT in Sunchales. 262,515 141,222 months as of 30/06) The issues to be dealt with in this process have been selected taking into account the core subjects of ISO 26000 International Standard on Social Responsibility. The results will be presented in our next Sustainability Report. Automatic and/or manual 86,000* 43,772 * alerts

After the first screening 32,000 * 12,694 *

*Approximate values. During the 2011/2012 period, 161 expectations were collected arising from the dialogues with suppliers. To find out about the state of compliance with said expectations, see the complete version of this Report, Section 3.3.1

8 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 9 CHAPTER Anti-corruption Promotion of Social Responsibility Dialogue with, response to and training of FAIR in the value chain: commitment to suppliers Suppliers have been the stakeholders identified as a priority in the last two Fair operating PRACTICES our suppliers cycles and with whom we have talked in our last Dialogue Processes: IN THE practices INSURANCE Human Ÿ 70 suppliers received our Sustainability Report with responses to MARKET rights their 53 expectations. Ÿ Fair operating 84 suppliers (strategic allies) took part in a second dialogue session Prevention of Money Laundering practices and received the Report with the record of their expectations. and Terrorist Financing (PLAFT, Ÿ More than 2,200 suppliers received 4 newsletters with 12 articles by its Spanish acronym) At Sancor Seguros Group we rely on a network of more than 24,900 about company and CSR issues. suppliers who guarantee an essential feature of the quality of our services. In order to promote the local and regional economic We are committed to the adoption of preventive development of each one of the cities in which we operate, we have At present we are working in three strategic processes that involve measures against money laundering and terrorist privileged, within the suppliers' selection process, the procurement of communication, training and sustainable selection of suppliers: Economic performance financing, as in most cases these incidents come products or services of each area. from organized crime (drug trafficking and/or arms 2010/2011 2011/2012 2012/2013 trade, human trafficking, etc.) which affects society Ÿ Updating of suppliers database across the country. as a whole. Some operations of the insurance activity Ÿ Inclusion of a sustainability clause in supplier contracts. Financial can be used to facilitate laundering procedures. Ÿ Cash and banks and investments U$S 553,375,478.13 U$S 669,155,639.63 U$S 751,438,212.60 Thus, it is our responsibility and duty to be alert to Supplier invoice payments per province Communication of the United Nations Global Compact Principles in Stockholders' equity U$S 164,771,074.69 U$S 187,682,387.56 U$S 159,212,048.06 any suspicious or unusual operations, within the supplier contracts. framework of the policies and tools provided by our Profits U$S 49,294,339.82 U$S 40,676,903.60 U$S 2,625,640.59 2011/2012 2012/2013 Risk Management through the Area of Prevention of Province % % Customers Money Laundering. This Office includes three Areas Suppliers can call different toll-free numbers to make their claims. These Santa Fe 71.90 70.04 Annual turnover U$S 1,031,019,852.85 U$S 1,330,649,884.87 U$S 1,583,185,119.08 (Prevention of Money Laundering; Operational Risks claims are registered in our CRM and receive the corresponding follow-up. Federal Capital 10.11 11.21 Loss rate 64.50% 66.35% 71.25% and Business Continuity) which cover all the Córdoba 3.90 3.87 Employees companies of Sancor Seguros Group. Buenos Aires 2.92 3.41 Number of employees 1,438 1,638 1,800 The total number of employees who have received Entre Ríos 0.82 1.01 training in anti-corruption during this fiscal year Amount of claims Remunerations and contributions U$S 49,545,920.21 U$S 68,089,311.58 U$S 79,432,120.50 0.78 amounts to 357. They represent a 20% of the total Mendoza 0.78 Suppliers employees of Argentina. The members of the Neuquén 0.38 0.53 Number of suppliers 21,906* 23,268* 24,975 Highest Governance Bodies also took part in these Chubut 0.37 0.44 Supplier invoicing U$S 154,759,821.37 U$S 212,148,797.90 U$S 248,213,935.59 training courses: 100% of the regular members of the Other* 1.50 1.72 Training to service suppliers Public sector Administrative Council and of the Top Management. No district ** 7.30 6.99 In turn, 100% of the members from the Highest The Group's supplier carrying out the surveillance and cleaning provided Total amount of taxes paid U$S 75,069,589.85 U$S 91,134,302.43 U$S 118,180,804.60 Total turnover 100.00 100.00 Governance Bodies were notified of the policies its staff with a series of training courses. In this way, we have confirmed Economic value corresponding to the PLAFT. *It includes the provinces of: Río Negro, Chaco, La Pampa, Misiones, Corrientes, Tierra del that one of our suppliers is also committed to issues related to preven- Direct economic value generated U$S 1,316,799,117.06 U$S 1,832,094,807.62 U$S 2,026,971,363.94 Fuego, Santiago del Estero, Tucumán, Santa Cruz, San Luis, San Juan, Salta, Jujuy, Formosa, La Rioja and Catamarca, in said order. tion, safety and human rights. U$S 1,290,809,641.35 U$S 1,819,705,790.28 U$S 2,061,344,284.80 Direct economic value distributed **It corresponds to the suppliers whose district information has not been loaded into the More details on the subjects and hours of training are found in the Com- Economic value retained U$S 25,989,475.70 U$S 12,389,017.35 U$S -34,372,920.86 system. plete Version of this Report, page 29. Community Fraud Prevention Social investment U$S 993,578 U$S 1,438,230 U$S 1,360,670 We have analyzed all those losses that could have an * The data reported in 2010/2011 and 2011/2012 were wrong. Thanks to a change in the way of obtaining evidence/a component of fraud. They are them, we can now obtain more specific data. automatically alerted by our systems and then manually reported by the broker of each area.

CSR Suppliers Development Program – Stage 1 / Evaluation on Sustainable Management

After the first screening 32,000 * 12,694 *

8 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 9 CHAPTER Main benefits provided by the Insurance Trade 2011/2012 Year 2012/2013 Year Benefits People People Union: subsidies for school attendance; agree- Amount in U$S reached Amount in U$S reached ments with stores for discounts, vacation camp and LABOR Loans Labor practices celebrations for Child's Day, free gym classes; U$S 706,566.25 309 U$S 757,749.09 310 PRACTICES personal loans through the Mutual Association of Tourism* U$S 130,119.05 641 U$S 159,347.80 696 Insurance Workers (AMTRAS); coverage of medical and pharmaceutical allowance through OSSEG Vacation camp U$S 9,045.69 93 U$S 11,303.66 92 Human rights (Social Insurance for the Insurance Industry, by its Schooling allowance Spanish acronym); increase in the amount of U$S 64,784.93 548 U$S 78,223.64 632 childcare allowance, free nursing and emergency Childcare ------U$S 93,549.23 100 service; discounts in hotels (special rate); tourism allowance** Benefits for our people: insurance discounts, for retirees; union and legal counseling. Workers Birth allowance** ------U$S 8,601.35 46 bonus policy based on employee's seniority, affiliated to the OSSEG are also granted birth, snacks for personnel, birthday presents, adoption and death allowances. * It includes: tourism and wedding tourism for the year 2011/2012. For the 2012/2013 period, it contemplates Christmas present, Insurance Day celebration the two above mentioned ones and the new tourism plans: retirees and events. dinner, discounts in boutique, Emergency **New allowances granted as from the year 2012/2013. Assistance in Protected Area, personal loans to personnel at differential rates, special discounts 1,876 employees received a total Labor indicators chart As of 30/06/2011 As of 30/06/2012 As of 30/06/2013 on the purchase of home furniture, automo- biles, electronic equipment, entertainment, amount of U$S 1,108,775 Number of employees 1,438 1,638 1,800 education and stays at the SPA hotel in the Executive positions (men) 84% 82% 81% Province of Córdoba; 50% scholarships for Executive positions (women) 16% 18% 19% employees or their children studying at Instituto Managerial positions (men) 97% 97% 98% Cooperativo de Enseñanza Superior (I.C.E.S., Managerial positions (women) 3% 3% 2% Sunchales, Santa Fe), Tertiary Education; flu A new stage for ComprometeRSE Employees' Health and Safety Indicators Non-managerial positions / male executives 54% 50% 48% vaccination campaign. In the city of Sunchales Women Men We have reactivated the CSR Program Casualty rate and 2010/2011 2011/2012 2012/2013 Non-managerial positions / female executives 46% 50% 52% (Santa Fe) and the Federal Capital city, the Group labor loss 2012/2013 2012/2013 Employees of less than 30 years of age 26% 28% 34% has cafeterias for the staff. “ComprometeRSE – Supporting what is ours”. Number of employees 865 935 Between 30 and 50 69% 69% 60% Conceived as a space of interaction between the 1,438 1,638 1,800 6 7 More than 50 4% 4% 6% company and its collaborators, it seeks to encourage Number of accidents 6 8 13 % under collective bargaining agreement 76% 77% 75% the participation of all employees in the different Occupational 0 0 1 1 0 ACTIVE BREAKS: labor breaks to make relaxation diseases % outside collective bargaining agreement 24% 23% 25% exercises given by qualified professionals issues related to Corporate Social Responsibility. Days lost due to 97 64 % employees under Insurance Trade Union 85% 95% 83% engaged by our Group. They take place twice a During this year we have begun with the implemen- occupational accidents 54 122 161 Employees trained in different training week and last 15 minutes each. Employees' tation of the fifth stage focusing on “Health: diet and Days lost due to programs 948 1,592 1,235 participation is voluntary. They reach 1,097 sports”. The four previous stages had dealt with occupational 0.0375 0.0794 0.0894 0.1121 0.0684 accidents/man Hours of training 3,363.5 4,783 3,637 employees in Sunchales and 529 of the rest of issues such as road safety, physical security, nutrition and health. Up to the present time, 4,437 Number of 0 0 0 0 0 For further information –with the labor indicators broken down into gender, age, rotation and geographical the areas. casualties location– see the Annex in Section 9.4.1. in the Complete Version of this Report. employees have participated in the program while Accident incidence 4.17 5.21 7.22 6.93 7.48 14,600 leaflets, health manuals and other training rate per thousand per thousand per thousand per thousand per thousand A.M.E.S.S.: The Mutual Association of materials have been handed out. Employees of Sancor Seguros' main mission is to A.M.E.S.S. 2010/2011 2011/2012 2012/2013 administer the “Additional Benefits System” for Number of members 1,438 1,618 1,748 retirees (pension and retirement beneficiaries) Number of delegates present in the of our companies, so as to grant supplementary 95 101 125 Meetings benefits to the ones given by the Pension and Financial aid 3 3 2 Retirement Fund System (SIJP, by its Spanish Granted amount of financial aid U$S 4,176.90 U$S 4,457.32 U$S 2,624.72 acronym). The additional benefit consists in a Number of mortgage loans granted 38 52 57 monthly amount equivalent to the sum Amount of mortgage loans granted U$S 641,982.46 U$S 956,734.71 U$S 931,725.62 necessary to cover the difference that may exist between the pension amount received from the SIJP and the 70% of the net salary that the CSR in the Business Units employee received at the time of retirement. Third Meeting of CSR Representatives Monitoring indicators of Employee Assistance Program The System is financed mainly by contributions from our company and its members. Category Concepts 2010/2011 2011/2012 2012/2013 General Total enquiries made 186 249 282 In order to expand the CSR process towards the Business training in the new CSR trends, updating of concepts and information Utilization rate* 14.47% 17.30% 15.70% Employee Assistance Program (EAP): this is a Units and achieve a transversally sustainable management, new standards. Besides, a materiality analysis of the Legal 50.54% 39.76% 28.37% Type of the strictly confidential service, without cost for a Meeting for CSR Representatives acting in each of them relevant issues was carried out. We then shared the enquiry Financial 42.47% 56.22% 69.15% personnel. It provides legal and financial advice was held. evolution of our Group as regards Sustainability and a space Informative 6.99% 4.02% 2.48% was generated to listen to what each of the Business Units for all employees and direct family (hus- The meeting was attended by members of the had achieved as regards CSR. Status of the Employees 180 244 275 band/wife and children up to 25 years of age Administrative Council, the whole CSR Team and 20 person seeking advice Relatives 6 5 7 living with them and financially dependent). Representatives from the Business Units of the whole At present, there are 33 CSR Representatives across the country. During said meeting, participants received country. Usefulness of the Very useful / useful 95.24% 99.19% 100% advice Little useful / useless 4.76% 0.81% 0%

* The calculation of the quarterly utilization rate is based on the amount of enquiries registered in the third quarter, multiplied by 100. The result is divided by the average of employees.

10 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 11 CHAPTER Main benefits provided by the Insurance Trade 2011/2012 Year 2012/2013 Year Benefits People People Union: subsidies for school attendance; agree- Amount in U$S reached Amount in U$S reached ments with stores for discounts, vacation camp and LABOR Loans Labor practices celebrations for Child's Day, free gym classes; U$S 706,566.25 309 U$S 757,749.09 310 PRACTICES personal loans through the Mutual Association of Tourism* U$S 130,119.05 641 U$S 159,347.80 696 Insurance Workers (AMTRAS); coverage of medical and pharmaceutical allowance through OSSEG Vacation camp U$S 9,045.69 93 U$S 11,303.66 92 Human rights (Social Insurance for the Insurance Industry, by its Schooling allowance Spanish acronym); increase in the amount of U$S 64,784.93 548 U$S 78,223.64 632 childcare allowance, free nursing and emergency Childcare ------U$S 93,549.23 100 service; discounts in hotels (special rate); tourism allowance** Benefits for our people: insurance discounts, for retirees; union and legal counseling. Workers Birth allowance** ------U$S 8,601.35 46 bonus policy based on employee's seniority, affiliated to the OSSEG are also granted birth, snacks for personnel, birthday presents, adoption and death allowances. * It includes: tourism and wedding tourism for the year 2011/2012. For the 2012/2013 period, it contemplates Christmas present, Insurance Day celebration the two above mentioned ones and the new tourism plans: retirees and events. dinner, discounts in boutique, Emergency **New allowances granted as from the year 2012/2013. Assistance in Protected Area, personal loans to personnel at differential rates, special discounts 1,876 employees received a total Labor indicators chart As of 30/06/2011 As of 30/06/2012 As of 30/06/2013 on the purchase of home furniture, automo- biles, electronic equipment, entertainment, amount of U$S 1,108,775 Number of employees 1,438 1,638 1,800 education and stays at the SPA hotel in the Executive positions (men) 84% 82% 81% Province of Córdoba; 50% scholarships for Executive positions (women) 16% 18% 19% employees or their children studying at Instituto Managerial positions (men) 97% 97% 98% Cooperativo de Enseñanza Superior (I.C.E.S., Managerial positions (women) 3% 3% 2% Sunchales, Santa Fe), Tertiary Education; flu A new stage for ComprometeRSE Employees' Health and Safety Indicators Non-managerial positions / male executives 54% 50% 48% vaccination campaign. In the city of Sunchales Women Men We have reactivated the CSR Program Casualty rate and 2010/2011 2011/2012 2012/2013 Non-managerial positions / female executives 46% 50% 52% (Santa Fe) and the Federal Capital city, the Group labor loss 2012/2013 2012/2013 Employees of less than 30 years of age 26% 28% 34% has cafeterias for the staff. “ComprometeRSE – Supporting what is ours”. Number of employees 865 935 Between 30 and 50 69% 69% 60% Conceived as a space of interaction between the 1,438 1,638 1,800 6 7 More than 50 4% 4% 6% company and its collaborators, it seeks to encourage Number of accidents 6 8 13 % under collective bargaining agreement 76% 77% 75% the participation of all employees in the different Occupational 0 0 1 1 0 ACTIVE BREAKS: labor breaks to make relaxation diseases % outside collective bargaining agreement 24% 23% 25% exercises given by qualified professionals issues related to Corporate Social Responsibility. Days lost due to 97 64 % employees under Insurance Trade Union 85% 95% 83% engaged by our Group. They take place twice a During this year we have begun with the implemen- occupational accidents 54 122 161 Employees trained in different training week and last 15 minutes each. Employees' tation of the fifth stage focusing on “Health: diet and Days lost due to programs 948 1,592 1,235 participation is voluntary. They reach 1,097 sports”. The four previous stages had dealt with occupational 0.0375 0.0794 0.0894 0.1121 0.0684 accidents/man Hours of training 3,363.5 4,783 3,637 employees in Sunchales and 529 of the rest of issues such as road safety, physical security, nutrition and health. Up to the present time, 4,437 Number of 0 0 0 0 0 For further information –with the labor indicators broken down into gender, age, rotation and geographical the areas. casualties location– see the Annex in Section 9.4.1. in the Complete Version of this Report. employees have participated in the program while Accident incidence 4.17 5.21 7.22 6.93 7.48 14,600 leaflets, health manuals and other training rate per thousand per thousand per thousand per thousand per thousand A.M.E.S.S.: The Mutual Association of materials have been handed out. Employees of Sancor Seguros' main mission is to A.M.E.S.S. 2010/2011 2011/2012 2012/2013 administer the “Additional Benefits System” for Number of members 1,438 1,618 1,748 retirees (pension and retirement beneficiaries) Number of delegates present in the of our companies, so as to grant supplementary 95 101 125 Meetings benefits to the ones given by the Pension and Financial aid 3 3 2 Retirement Fund System (SIJP, by its Spanish Granted amount of financial aid U$S 4,176.90 U$S 4,457.32 U$S 2,624.72 acronym). The additional benefit consists in a Number of mortgage loans granted 38 52 57 monthly amount equivalent to the sum Amount of mortgage loans granted U$S 641,982.46 U$S 956,734.71 U$S 931,725.62 necessary to cover the difference that may exist between the pension amount received from the SIJP and the 70% of the net salary that the CSR in the Business Units employee received at the time of retirement. Third Meeting of CSR Representatives Monitoring indicators of Employee Assistance Program The System is financed mainly by contributions from our company and its members. Category Concepts 2010/2011 2011/2012 2012/2013 General Total enquiries made 186 249 282 In order to expand the CSR process towards the Business training in the new CSR trends, updating of concepts and information Utilization rate* 14.47% 17.30% 15.70% Employee Assistance Program (EAP): this is a Units and achieve a transversally sustainable management, new standards. Besides, a materiality analysis of the Legal 50.54% 39.76% 28.37% Type of the strictly confidential service, without cost for a Meeting for CSR Representatives acting in each of them relevant issues was carried out. We then shared the enquiry Financial 42.47% 56.22% 69.15% personnel. It provides legal and financial advice was held. evolution of our Group as regards Sustainability and a space Informative 6.99% 4.02% 2.48% was generated to listen to what each of the Business Units for all employees and direct family (hus- The meeting was attended by members of the had achieved as regards CSR. Status of the Employees 180 244 275 band/wife and children up to 25 years of age Administrative Council, the whole CSR Team and 20 person seeking advice Relatives 6 5 7 living with them and financially dependent). Representatives from the Business Units of the whole At present, there are 33 CSR Representatives across the country. During said meeting, participants received country. Usefulness of the Very useful / useful 95.24% 99.19% 100% advice Little useful / useless 4.76% 0.81% 0%

* The calculation of the quarterly utilization rate is based on the amount of enquiries registered in the third quarter, multiplied by 100. The result is divided by the average of employees.

10 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 11 CHAPTER Training provided to our Brokers Advisors 2011 2012 2013 Courses Courses Courses CONSUMER Support Program for the injured and/or Number of Brokers ISSUES Advisors 1,379 1,312 1,189 family members Training hours per Broker 6.5 6.5 6 Consumer issues Advisor In order to prevent litigation and offer a differential quality General average of the service, there is a Professional for Accompaniment and score granted 9.18 9.14 8.95 Orientation (PAO, by its Spanish acronym) whose duties are:

Ÿ To accompany the injured and/or their families: this implies becoming sensitive to the situation they are Technology for Brokers Advisors going through due to the occupational accident Commitment to our sales channels (mourning, hospitalization, etc.) and listening to and We rely on a set of applications aimed at Insurance Brokers Advisors guiding them along the process with the Labor Risks which enable the integration of actors connected to the business and Our business is based on the Insurance Broker Advisor (PAS, by its Insurance (ART by its Spanish acronym) forging a represent solutions sustainable over time for the integral management Spanish acronym) as our major sales channel. In Argentina, positive bond with the company. Uruguay, Paraguay and Brazil, we follow a policy of loyalty and of the insurance activity. In relation to these technological products, we offer training courses and have a direct 0-800 available for our Brokers Ÿ To inform injured and/or their relatives about the continuous professionalization of our vast network of insurance Advisors providing technical counseling. rules of Labor Medical Centers and the benefits agents as strategic partners to develop the business in each one of granted according to the Occupational Risks Act. the places where we operate and to be close to our insured. Our main commitment to the sales force consists in increasing Ÿ To detect and get involve at an early stage in competitiveness in the current markets, adding value to its situations that could result in litigation. commercial and operational management. To this end, we Ÿ To channel the injured's claims. constantly promote their training and offer updated IT tools, Commitment to our customers simplifying their work and strengthening its portfolio of customers. Number of Customers and Insured Depending on the level of complexity of the accident, of the need of accompaniment as a consequence of the situation Total Brokers Advisors across the country: 4,740. Concept / Year arising from the occupational accident and of the risk of litigation, it has been decided that the PAO shall prioritize the 183,328 197,235 210,661 Number of companies most serious accidents and those with deaths involved. In the Number of individuals 718,670 800,382 914,508 other accidents, the PAO may take part on demand, that is to Number of insured 1,535,316 1,583,112 1,553,985 say, that any person involved in an accident may request his Cycle of our product/service and position of and role played by our stakeholders employees participation. At present, this figure is present in five Labor Note: the values differ from those in the previous report because in this occasion we offer the Medical Centers: Federal Capital, Rosario, Córdoba, Santa Fe Group's consolidated data, gathered from a new system. and Mendoza. The role is performed by health professionals INSURANCE BROKERS such as psychologists, social assistants and occupational ADVISORS therapists. Results of surveys made to customer companies on the knowledge and Help importance of the CSR Process and Programs Assist Response % Add value Advise CUSTOMERS SANCOR SEGUROS GROUP Orient INDIVIDUALS/COMPANIES Knowledge on the implementation of a CSR Process by the Sancor Access to essential services: security for low-income sectors – Seguros Group “Micro insurance” Yes 19.00 28.00 18.05 Innovate Produce Enjoy No 80.25 72.00 79.25 We go on with the Micro insurance joint project with Planet Finance and Guide Dream DK/NA 0.75 --- 2.70 Impulso Argentino. The program offers a life insurance on debit balances Achieve goals Commit destined to low-income micro-entrepreneurs. It covers death of the Engage in Feel calm Importance assigned to the implementation of a CSR Process in Sancor dialogues Feel good Seguros Group borrower, apart from providing an additional indemnity for funeral Protect expenses in order to help his family face such expenses. Very important 38.25 50.50 47.25 Important 57.00 40.20 47.20 Less importante 2.25 --- 4.25 Characteristics of the Benefits obtained that allow Not importante – DK/NA 2.50 9.30 1.25 * vulnerable groups reached their progress

Knowledge of the programs implemented by Sancor Seguros Group Ÿ They are under the Ÿ Very affordable premium. poverty line. Ÿ Adjusted to their needs and Prevention at Schools – 15.23 29.00 21.00 Preveniños Ÿ They have irregular and income. SUPPLIERS LO SUPPLIERS SSES Roads in Red 12.58 15.90 21.00 limited income. Ÿ Protection against risks (in case of a loss)* (loss prevention) Prevention First 8.17 16.80 26.00 Ÿ They are exposed to a (death). Restore Prevent *HEALTHCARE PROVIDERS, None 64.02 58.90 ** large number of risks. Ÿ Simple and quick compensa- PHARMACISTS, TOW TRUCKS, Recondition Advise tion. MECHANIC'S SHOPS, Repair Prevent losses Ÿ They are unbanked. ADJUSTERS, * In 2012/2013 the variable was DK/NA. 2012/2013 average sample: 107 customers of Replace Prevention of Occupational Risks (companies from Sancor Seguros were not included in this Ÿ No health-related exclusions. AMONG OTHERS. sample) Ÿ They exclude themselves ** The survey specifically included the names of the CSR Programs. In the 2012/2013 year, from the financial sector. Ÿ Easy access. the total sample included 1,143 effective cases. The increase in size of the sample is due to research done on a national level. 12 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 13 CHAPTER Our strategic allies –the entities offering microfinancing– are: Civil Activities requiring Costs of prolonged medical attention, the disappearance of Avanzar, Mega, Demos, Famalia, Horizontes, Kolping, Omla, Predio ergonomic studies breadwinners, the costs of funerals or the loss of income due to Abierto, Fundación Nuevo Surcos, Asociación Civil Desarrollo Local PROMOTION disability can lead families to poverty, while damaging also the Sustentable, Asociación Civil Pasitos, Asociación Civil Lapacho, OF HUMAN assertion of economic, social and cultural rights, which are essential to Fundación Desafíos, Consejo para la Producción y el Desarrollo de their dignity and the free development of their personality. At Sancor Coronel Suárez (Civil Association), Asociación Civil de Fomento Vecinal RIGHTS IN THE Seguros Group we are committed to this cause and work in favor of San Lorenzo - La Banda, Asociación Civil Enlace Social, Cooperativa INSURANCE Road Safety trying to reach all these vulnerable sectors and other Agropecuaria y Artesanal Unión Quebrada y Valles Limitada (C.A.U stakeholders of our company. Thus, we seek to raise the community's QUE.VA Ltda.), FIE - Gran Poder SA. INDUSTRY awareness of the importance of road safety and the need to revert the scourge that affects the whole society while suggesting solutions for this change. Insured Granted Place amount loans % Capital Federal U$S 2,967,421.87 1.748 40.45 Santa Fe U$S 551,102.15 796 18.42 Chaco U$S 179,186.05 536 12.40 Human rights Misiones U$S 181,331.20 369 8.54 The relationship with our employees and Buenos Aires U$S 159,239.23 266 6.16 human rights Santiago del Estero U$S 45,630.77 222 5.14 Our Program on Prevention of Occupational Risks –“Prevention of Road Córdoba U$S 73,299.87 209 4.84 Manufacturing Administration Services Organizations have the potential to effectively affect human Accidents in the Labor Environment”– aims at motivating Sancor San Luis U$S 62,501.47 89 2.06 rights, whether directly or indirectly. The respect for human Seguros Group employees to prevent road accidents. An average 1,100 Tucumán U$S 42,100.97 55 1.27 rights implies taking positive steps to guarantee their non- employees have taken part in the training meetings, reaching 61% of our Jujuy U$S 32,493.19 31 0.72 vulnerability through both passive acceptance and active staff, with an average 9.13% satisfaction. participation. In this sense, Sancor Seguros Group complies with Totales U$S 4,294,306.77 4,321 100.00 91 Road Trainers were formed. They plan projects and specific initiatives Article 3 of the Universal Declaration of Human Rights of the for different situations related to road safety. U.N.: “Everyone has the right to life, liberty and security of 41 jobs were person” which is also embodied in Principles 1 and 2 of the U.N. We have worked in the Great Buenos Aires and Northern Argentina evaluated reaching Global Compact: “Businesses should support and respect the because they are the regions with higher poverty levels due to their protection of internationally proclaimed human rights”, “and Impact indicators of “Prevention of Road Accidents in the Labor workers Environment” program structural features. At present we have 4,321 insured, 7 of which have 215 make sure they are not complicit in human rights abuses”. suffered accidents and received our coverage. Change of conduct after the session: 88.98%. Commitment to transmit the message: 98.75%.

Education, health protection and safety of the insured Protection and privacy of the insured's data Human rights: to promote and care together with our Insurance We rely on a team of more than 300 highly qualified Risk Advisors, We follow a protection strategy that develops aspects such as Vulnerable groups and equity: Brokers Advisors Hygiene and Safety Professionals whose mission is to evaluate the work infrastructure control, environment definition and restricted access to Road Safety The sales channel plays a crucial role in the support of the different environment and give advice to employers on the control of risks and the information and awareness-raising of collaborators. With a high Corporate Social Responsibility programs we run. In this sense, the development and implementation of preventive programs. During the participation of the Group's members, Training Courses on Information According to the WHO (World Health Organization), the numerous lines of action of the National Program for Prevention of 2012/2013 year, these professionals have carried out 142,384 visits to Security –including 64 classroom and online courses– were run in decrease in injuries caused by road accidents can contribute to Road Accidents “Roads in Red” are implemented with the support and companies engaged in different economic activities, with an average of Argentina and Uruguay reaching 1,468 collaborators. achieve the Millennium Development Goals, that is to say, to participation of a wide network of Insurance Brokers Advisors on which 11,866 monthly visits. Risk advisors have provided, in said companies, reduce extreme poverty by half and child mortality in a significant way. According to this organization, the notion of we rely. During the last year, 33 cities were visited with the Roads in technical counseling to employers in order to prevent occupational Red vehicle, with the participation of 72.73% of our Brokers. accidents and diseases. Their work took the form of 355,960 safety equity is essential to reduce the load of mortality and injuries recommendations. caused by road accidents. Vulnerable groups significantly Furthermore, the Association Organizers Sancor Seguros (AOSS, by its affected by accidents are: Spanish acronym) has entered into an agreement with CESVI (Center for Experimentation In Road Safety, by its Spanish Acronym) to offer Ÿ Poor sectors representing most victims have limited courses on defensive driving to its members. 300 Risk Advisors. access to emergency services after an accident and lack 142,348 visits to companies. Awareness-raising and training course in Sunchales, Santa Fe. permanent support in case of long-term injuries. 11,866 monthly visits. Ÿ Young adults between 15 and 44 years of age, many of whom are the breadwinners of their families. 355,960 recommendations on security. The relationship with the insured and Ÿ Children. human rights Ÿ People over 60, with higher chances of dying or becoming seriously disabled as they have generally less We keep on strengthening the “Prevention of Road Accidents in the Prevention First classroom courses resilience. Labor Environment” program, the objective of which is to train workers in the role of responsible users of the public road, attenuate the Concept 2010/2011 2011/2012 2012/2013 exposure to this risk and reduce the incidence rate of road accidents.

Number of courses 243 403 354 2011/2012 2012/2013 Number of workers 5,416 7,126 9,200 Number of companies 1,041 954 1,016 Companies reached 24 26

Workers reached 6,488 11,300

14 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 15 CHAPTER Our strategic allies –the entities offering microfinancing– are: Civil Activities requiring Costs of prolonged medical attention, the disappearance of Avanzar, Mega, Demos, Famalia, Horizontes, Kolping, Omla, Predio ergonomic studies breadwinners, the costs of funerals or the loss of income due to Abierto, Fundación Nuevo Surcos, Asociación Civil Desarrollo Local PROMOTION disability can lead families to poverty, while damaging also the Sustentable, Asociación Civil Pasitos, Asociación Civil Lapacho, OF HUMAN assertion of economic, social and cultural rights, which are essential to Fundación Desafíos, Consejo para la Producción y el Desarrollo de their dignity and the free development of their personality. At Sancor Coronel Suárez (Civil Association), Asociación Civil de Fomento Vecinal RIGHTS IN THE Seguros Group we are committed to this cause and work in favor of San Lorenzo - La Banda, Asociación Civil Enlace Social, Cooperativa INSURANCE Road Safety trying to reach all these vulnerable sectors and other Agropecuaria y Artesanal Unión Quebrada y Valles Limitada (C.A.U stakeholders of our company. Thus, we seek to raise the community's QUE.VA Ltda.), FIE - Gran Poder SA. INDUSTRY awareness of the importance of road safety and the need to revert the scourge that affects the whole society while suggesting solutions for this change. Insured Granted Place amount loans % Capital Federal U$S 2,967,421.87 1.748 40.45 Santa Fe U$S 551,102.15 796 18.42 Chaco U$S 179,186.05 536 12.40 Human rights Misiones U$S 181,331.20 369 8.54 The relationship with our employees and Buenos Aires U$S 159,239.23 266 6.16 human rights Santiago del Estero U$S 45,630.77 222 5.14 Our Program on Prevention of Occupational Risks –“Prevention of Road Córdoba U$S 73,299.87 209 4.84 Manufacturing Administration Services Organizations have the potential to effectively affect human Accidents in the Labor Environment”– aims at motivating Sancor San Luis U$S 62,501.47 89 2.06 rights, whether directly or indirectly. The respect for human Seguros Group employees to prevent road accidents. An average 1,100 Tucumán U$S 42,100.97 55 1.27 rights implies taking positive steps to guarantee their non- employees have taken part in the training meetings, reaching 61% of our Jujuy U$S 32,493.19 31 0.72 vulnerability through both passive acceptance and active staff, with an average 9.13% satisfaction. participation. In this sense, Sancor Seguros Group complies with Totales U$S 4,294,306.77 4,321 100.00 91 Road Trainers were formed. They plan projects and specific initiatives Article 3 of the Universal Declaration of Human Rights of the for different situations related to road safety. U.N.: “Everyone has the right to life, liberty and security of 41 jobs were person” which is also embodied in Principles 1 and 2 of the U.N. We have worked in the Great Buenos Aires and Northern Argentina evaluated reaching Global Compact: “Businesses should support and respect the because they are the regions with higher poverty levels due to their protection of internationally proclaimed human rights”, “and Impact indicators of “Prevention of Road Accidents in the Labor workers Environment” program structural features. At present we have 4,321 insured, 7 of which have 215 make sure they are not complicit in human rights abuses”. suffered accidents and received our coverage. Change of conduct after the session: 88.98%. Commitment to transmit the message: 98.75%.

Number of courses 243 403 354 2011/2012 2012/2013 Number of workers 5,416 7,126 9,200 Number of companies 1,041 954 1,016 Companies reached 24 26

Workers reached 6,488 11,300

14 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 15 · Road Safety Theme Park Ÿ Prevention at School – Preveniños Impact indicators of “Prevention of Road Accidents in the (www.parqueseguridadvial.com) Labor Environment” program (insured companies) In 2007 we launched the Preveniños Program aimed at promoting the Destined to children from 5 to 12 years, this park facilitates the implementation of specific practices with a didactical and pedagogical value of risk prevention among children. 10% reduction of road accidents rate (at the time of the approach which promote the value of life, allow visitors to learn from closing of this year, the program was still being Virtual community www.preveninos.com: the Preveniños club is a implemented). their own experiences and offer answers to the road-safety problems. meeting space for identification and interaction with specific values, Visits have different approaches depending on the students' age or such as respect for one's own life and that of others and health care. school grade: “I am safely driven”, aimed at 5-year old children and 1st grade of Primary School; “Walking Safe”, for children in 2nd and 3rd Educational institutions surroundings: since 2012, we have been Care and promotion of human rights in the grade of Primary School and those attending the 2nd Cycle of Special implementing different measures for improving road safety conditions partnership with the State and civil society Education and “Safe with the bike”, for children in 4th to 7th grade of in schools surroundings through improvements in road infrastructure Primary School and those in the 3rd Cycle of Special Education. We also and raising awareness of parents, school bus drivers and neighbors of receive visits from schools, from families of the Sancor Seguros Group Consultation Committee of the National Agency on Road Our work with the community and the and, in some cases, we open our doors to the Community. We have the schools involved. In this period, four conferences were held. They received 3,255 visitors (2,806 students, 187 teachers, 31 parents and were attended by 163 people who gave them a score of 9.64. Safety future generations in relation to human 231 general adult visitors). This Committee is formed by more than 100 representatives of non- rights governmental agencies with a renowned history and standing in the business, academic, scientific and labor worlds and in all areas committed to road safety. Its role is to assist the National Agency on Road Safety by cooperating and providing advice related to this issue. 364,262 children reached by the programs: Road Impact indicators of the training sessions of the “I am safely driven” “Prevention at School” program The issues are dealt with through three working teams: 1) human rights Safety Theme Park – Preveniños – Growing Safe in It is aimed at 5-year old children and justice in road safety, 2) businessmen and experts in road safety and Santa Fe and First Priority: Children. from kindergarten and first grade in Change of conduct after the session: 94.69% 3) education and research on road safety and its promotion. their role as transported person/passenger. Commitment to transmit the message: 100% As an insurance company committed to road safety, we participate in the three groups and take active part in the Permanent Secretariat of the Advisory Committee, cooperating in this way on the design of a Ÿ National Program for the Prevention of Accidents “Roads in related policy that shall include all social actors so as to raise Red” “Walking safe” consciousness as a social value and reduce the high road accidents rate in our country. Since 2007, we have been raising awareness across all sectors of For children in 2nd and 3rd grade of Primary School and those society in order to contribute to the reduction of one of the main attending the 2nd Cycle of Special Ÿ My First License scourges that affect our society: road insecurity. The Program Education in their role as Agreement with CESVI for Road Safety Education “Roads in Red” has been declared of interest by the National Agency pedestrians. Since 2012, this course, which is part of our PRE Generation program, is Sancor Seguros Group, together with the Experimentation and Road on Road Safety in 2011 and has reached, since its launch, more than aimed at forming young drivers and users of the public road who are Safety Center (CESVI) and the Government of Santa Fe, supports the 7,030,372 people through its lines of action: 1) a vehicle that travels development of the program “Growing Safe in Santa Fe”. This road throughout the country carrying out cognitive and psychophysical about to get their first driving license and attend the last year of prevention initiative led by specialized educational psychologists aims driving tests; 2) TV programs; 3) training sessions; 4) a website “Safe with the bike” Secondary School. 114 students from different districts of the province at making the little ones adopt a responsible attitude towards traffic. In (www.rutasenrojo.com.ar); 5) the program Trainer of Trainers for For children from 4th to 7th grade of Santa Fe have participated in said course. the 2012 edition, different issues were tackled under the motto “The kindergarten and primary school teachers; and 6) Road of Primary School and those in the bicycle is not a game”. Students attending 2nd grade from 85 schools of Commitment, a higher course on road safety. 3rd Cycle of Special Education (evaluating their mobility level) in the city of Santa Fe took part in this initiative, which, in its closing day their role as cyclists. received 4,000 children who expressed through recreational activities all they had learnt during the program. Impact indicators of the Impact indicators of the training sessions for the National “My first license” program Program “Roads in Red” Change of conduct after the session: 95.79% “First Priority: Children” Change of conduct after the session: 89.99% Commitment to transmit the message: 96.84% For the fourth consecutive year we continue participating in this Commitment to transmit the message: 97.60% (54% to family, 42% to friends, 4% to acquaintances). campaign developed by the Government of the City of Buenos Aires (GCBA). It consists of a visit to the Micro-classroom, where a video of Preveniños is showed, followed by an exercise where some students pretend to be pedestrians and others, drivers. At the end of the day children are given educational training material. Participants include state schools and children attending the vacation camp of the Inclusion Secretariat (Secretaría de Inclusión). The campaign also includes the activities developed on the track for children from slums. Visits to the Roads in Red vehicle. Activities at the Road Safety Theme Park. My First License course in Sunchales, Santa Fe.

Participants

2010/2011 2011/2012 2012/2013

Participating schools 70 156 111 Participating students 3,966 7,447 6,703*

* The number decreased because the track was closed for almost two months due to repairs.

16 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 17 · Road Safety Theme Park Ÿ Prevention at School – Preveniños Impact indicators of “Prevention of Road Accidents in the (www.parqueseguridadvial.com) Labor Environment” program (insured companies) In 2007 we launched the Preveniños Program aimed at promoting the Destined to children from 5 to 12 years, this park facilitates the implementation of specific practices with a didactical and pedagogical value of risk prevention among children. 10% reduction of road accidents rate (at the time of the approach which promote the value of life, allow visitors to learn from closing of this year, the program was still being Virtual community www.preveninos.com: the Preveniños club is a implemented). their own experiences and offer answers to the road-safety problems. meeting space for identification and interaction with specific values, Visits have different approaches depending on the students' age or such as respect for one's own life and that of others and health care. school grade: “I am safely driven”, aimed at 5-year old children and 1st grade of Primary School; “Walking Safe”, for children in 2nd and 3rd Educational institutions surroundings: since 2012, we have been Care and promotion of human rights in the grade of Primary School and those attending the 2nd Cycle of Special implementing different measures for improving road safety conditions partnership with the State and civil society Education and “Safe with the bike”, for children in 4th to 7th grade of in schools surroundings through improvements in road infrastructure Primary School and those in the 3rd Cycle of Special Education. We also and raising awareness of parents, school bus drivers and neighbors of receive visits from schools, from families of the Sancor Seguros Group Consultation Committee of the National Agency on Road Our work with the community and the and, in some cases, we open our doors to the Community. We have the schools involved. In this period, four conferences were held. They received 3,255 visitors (2,806 students, 187 teachers, 31 parents and were attended by 163 people who gave them a score of 9.64. Safety future generations in relation to human 231 general adult visitors). This Committee is formed by more than 100 representatives of non- rights governmental agencies with a renowned history and standing in the business, academic, scientific and labor worlds and in all areas committed to road safety. Its role is to assist the National Agency on Road Safety by cooperating and providing advice related to this issue. 364,262 children reached by the programs: Road Impact indicators of the training sessions of the “I am safely driven” “Prevention at School” program The issues are dealt with through three working teams: 1) human rights Safety Theme Park – Preveniños – Growing Safe in It is aimed at 5-year old children and justice in road safety, 2) businessmen and experts in road safety and Santa Fe and First Priority: Children. from kindergarten and first grade in Change of conduct after the session: 94.69% 3) education and research on road safety and its promotion. their role as transported person/passenger. Commitment to transmit the message: 100% As an insurance company committed to road safety, we participate in the three groups and take active part in the Permanent Secretariat of the Advisory Committee, cooperating in this way on the design of a Ÿ National Program for the Prevention of Accidents “Roads in related policy that shall include all social actors so as to raise Red” “Walking safe” consciousness as a social value and reduce the high road accidents rate in our country. Since 2007, we have been raising awareness across all sectors of For children in 2nd and 3rd grade of Primary School and those society in order to contribute to the reduction of one of the main attending the 2nd Cycle of Special Ÿ My First License scourges that affect our society: road insecurity. The Program Education in their role as Agreement with CESVI for Road Safety Education “Roads in Red” has been declared of interest by the National Agency pedestrians. Since 2012, this course, which is part of our PRE Generation program, is Sancor Seguros Group, together with the Experimentation and Road on Road Safety in 2011 and has reached, since its launch, more than aimed at forming young drivers and users of the public road who are Safety Center (CESVI) and the Government of Santa Fe, supports the 7,030,372 people through its lines of action: 1) a vehicle that travels development of the program “Growing Safe in Santa Fe”. This road throughout the country carrying out cognitive and psychophysical about to get their first driving license and attend the last year of prevention initiative led by specialized educational psychologists aims driving tests; 2) TV programs; 3) training sessions; 4) a website “Safe with the bike” Secondary School. 114 students from different districts of the province at making the little ones adopt a responsible attitude towards traffic. In (www.rutasenrojo.com.ar); 5) the program Trainer of Trainers for For children from 4th to 7th grade of Santa Fe have participated in said course. the 2012 edition, different issues were tackled under the motto “The kindergarten and primary school teachers; and 6) Road of Primary School and those in the bicycle is not a game”. Students attending 2nd grade from 85 schools of Commitment, a higher course on road safety. 3rd Cycle of Special Education (evaluating their mobility level) in the city of Santa Fe took part in this initiative, which, in its closing day their role as cyclists. received 4,000 children who expressed through recreational activities all they had learnt during the program. Impact indicators of the Impact indicators of the training sessions for the National “My first license” program Program “Roads in Red” Change of conduct after the session: 95.79% “First Priority: Children” Change of conduct after the session: 89.99% Commitment to transmit the message: 96.84% For the fourth consecutive year we continue participating in this Commitment to transmit the message: 97.60% (54% to family, 42% to friends, 4% to acquaintances). campaign developed by the Government of the City of Buenos Aires (GCBA). It consists of a visit to the Micro-classroom, where a video of Preveniños is showed, followed by an exercise where some students pretend to be pedestrians and others, drivers. At the end of the day children are given educational training material. Participants include state schools and children attending the vacation camp of the Inclusion Secretariat (Secretaría de Inclusión). The campaign also includes the activities developed on the track for children from slums. Visits to the Roads in Red vehicle. Activities at the Road Safety Theme Park. My First License course in Sunchales, Santa Fe.

Participants

2010/2011 2011/2012 2012/2013

Participating schools 70 156 111 Participating students 3,966 7,447 6,703*

* The number decreased because the track was closed for almost two months due to repairs.

16 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 17 CHAPTER 2) School Cooperativism: through the “Promotion of School Health and Physical Activity SportSalut, whose contents are in line Work alongside the CIPPEC (Center for the Implementation of Cooperativism” Project, we promote and sponsor the creation of with the Group's aim of preventing diseases and generating healthy COMMUNITY Public Policies for Equity and Growth) in the execution of a School Cooperatives in different parts of the country. We have spon- habits in aspects such as nutrition, physical activity, rest and posi- social protection project. Its main goal is to contribute to a sored 87 School Cooperatives, formed by students of Primary and tive mental attitude. In 2011, the workshops were successfully INVOLVEMENT greater equity and justice in the access of Argentineans to quality Secondary levels, including Special Education institutions and rural performed in more than 40 schools of the Federal Capital, reaching AND social protection, regardless of their occupation within the labor schools, from Misiones to Tierra del Fuego. This Project has been 12,000 students. In 2013, the Group's challenge is to extend this market. www.cippec.org declared of Educative Interest in January 2011, by the Ministry of action, taking the proposal to schools in the cities of Córdoba, Santa DEVELOPMENT Education of the Nation through Resolution No. 15 SE. It also has Fe, Rosario and Mendoza. In 2013, we already visited 30 schools in the support and adhesion of the Higher Catholic Education Com- Buenos Aires, reaching around 3,600 children, and started visiting Work Team “Business and Human Rights” of the Argentine mittee (CONSUDEC). This proposal is already being implemented in educational institutions in other provinces. Network of the United Nations Global Compact. The mission of other countries, such as Uruguay, where a School Cooperative was this Group, presided over by our company, is to help members of created in rural School No. 26 “Batoví”, called “Sembrando los niños”, Ÿ We continue working with Fundación Leo Messi: we offered the the local network to understand and subsequently apply the to maintain a greenhouse, which was sponsored by Organización de Mobile Medical Unit to do different medical examinations to 200 United Nations Guiding Principles on Business and Human Seguros Guerrero and Sancor Seguros Uruguay, with the support of children and supported 18 children who traveled to Spain to partici- Rights. To facilitate this exercise, the team uses the Guide pate in a tournament. Community involvement our Foundation. and development “Promote, Respect and Remedy: We all Win” prepared by the Argentine Network of the Global Compact and promoted by our At the moment, we are working in the Virtual Campus for Ÿ Prevention and Sustainability together with Ruta 40. Together Organization together with some members of said Network. School Cooperatives, a digital space of knowledge with Fundación Ruta 40 –which works with 23 schools throughout Human rights management and interaction among the different School the country to promote equal education opportunities–, we orga- Cooperatives sponsored by the Foundation, to further nized a course aimed at principals from 11 rural schools in 6 provIn- consolidate Cooperativism as a community development ces of the country. Participants received training on voice care, first model. aids, road safety and environmental education. In addition, they Sancor Seguros Group Foundation received a Prevention at Schools kit, a copy of the book “En Center for Technological, Business and Bicicleta”, and printed and audiovisual material, which reached From its creation in 2007, Sancor Seguros Group Foundation carries out Social Innovation (CITES, by its Spanish 1,218 students from the attending institutions. The same kit was actions with the solid objective of transmitting cooperative values, acronym) 3) International Cooperative Exchange: maintaining the solid objective mailed to the other 12 schools in the provinces that did not attend mainly among children and young people, and encouraging each of exchanging experiences and promoting School Cooperativism We are working on the development of this center which will allow the training, reaching more than 730 students. community where our insurance company is present to share knowledge within our country and abroad, young people, students and teachers us to contribute, in the medium term, to the socio-economic and and experience. To achieve this aim, the three mainstays that guide the travel to different places, being worth mentioning the visits to the technological developments that will have an impact on different actions of our Foundation are: Work Culture; Practice What You Preach; South of Brazil (Nova Petrópolis, Maringá and Curitiba). In return, we productive sectors. The CITES shall rely on the productive applica- Invest in Education. tions of the areas of biotechnology, nanotechnology, IT and received delegations from this region. engineering. We have also planned for development in the The main courses of action of the entity are: following sectors: agricultural, livestock, dairy, metalworking Education and Culture industry, renewable energies, medicine, pharmaceutical and 1) Instituto Cooperativo de Enseñanza Superior (ICES) www.ices.com.ar: cosmetics industries, software and telecommunications, among this educational institution offers two teaching levels, Secondary and Ÿ Young People and National Cinema. Within the framework of an others. This proposal shall provide support to entrepreneurs from Tertiary education, and courses of studies such as Computer Analyst, agreement made with the Ministry of Education and the Organiza- the point of view of both the business and technology, facing the Accountancy and Management Analyst, and Management of Cooper- Working for Children's Growth and Health tion of Ibero-American States (OEI), we sponsored many events. In creation of new companies under an integral concept. atives and Mutual Associations. In addition, it offers the Diploma this occasion, the proposal was to promote national cinema, pre- Course on Cooperative Association and Mutual Association; Higher Ÿ PRE Generation. Through this program, we began discussing with senting the movie “Infancia Clandestina” in Ushuaia, Tierra del Course on Road Safety; Diploma Course on Road Safety; and Diploma adolescents how to avoid certain risks (addictions, infectious dis- Fuego. Almost 100 students attended the presentation. Course on Cooperativism. Framework Cooperation Agreement with the eases, road accidents) and how important prevention is at the workplace. To open dialogue, we chose music as a bridge to com- Ÿ Optional Subject on Farming Insurance. In 2013, we offered the 8th Universidad Nacional del Litoral municate our main idea: listening to one another. We created a edition of the optional subject “Farming Insurance” in the Faculty of Sancor Seguros Group and the Center for Technological, Business For 27 years, ICES has been developing educational activities web site to offer information on risk prevention; we used social Agricultural Sciences of Esperanza (Santa Fe), which depends on the and Social Innovation (CITES) have entered into, with the related to the training of Technicians, with 7 courses of networks to share the program objectives, tips, campaigns, among Universidad Nacional del Litoral. We participate through engineers, Universidad Nacional del Litoral (UNL), a Framework Cooperation studies approved, 3 of which are in progress; 200 students in other contents; and we developed the “It depends on me” and “I experts and the Farming Insurance Manager of our Group. Agreement and a letter of intent, respectively. These agreements full activity and 322 graduates who perform their drive” prevention campaigns to educate young people. allow the creation of a space of mutual cooperation in order to professional duties in companies in Sunchales and the Ÿ Corporate Social Responsibility Seminar in the Law Degree. We strengthen all those activities in which our Group, the CITES and region, especially in cooperatives. Ÿ Preveniños and The Recipe of Champions. Preveniños was incor- continue with the Corporate Social Responsibility subject in the Law the UNL participate, so as to offer better services to society. porated to a project organized by the Latin American Association of Degree of the Catholic University of Santiago del Estero.

Prevention and Sustainability Meeting together with Fundación Ruta 40. Representatives of Fundación Leo Messi and Sancor Seguros Group. Meeting of School Cooperatives, District of Morón, Buenos Aires.

18 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 19 CHAPTER 2) School Cooperativism: through the “Promotion of School Health and Physical Activity SportSalut, whose contents are in line Work alongside the CIPPEC (Center for the Implementation of Cooperativism” Project, we promote and sponsor the creation of with the Group's aim of preventing diseases and generating healthy COMMUNITY Public Policies for Equity and Growth) in the execution of a School Cooperatives in different parts of the country. We have spon- habits in aspects such as nutrition, physical activity, rest and posi- social protection project. Its main goal is to contribute to a sored 87 School Cooperatives, formed by students of Primary and tive mental attitude. In 2011, the workshops were successfully INVOLVEMENT greater equity and justice in the access of Argentineans to quality Secondary levels, including Special Education institutions and rural performed in more than 40 schools of the Federal Capital, reaching AND social protection, regardless of their occupation within the labor schools, from Misiones to Tierra del Fuego. This Project has been 12,000 students. In 2013, the Group's challenge is to extend this market. www.cippec.org declared of Educative Interest in January 2011, by the Ministry of action, taking the proposal to schools in the cities of Córdoba, Santa DEVELOPMENT Education of the Nation through Resolution No. 15 SE. It also has Fe, Rosario and Mendoza. In 2013, we already visited 30 schools in the support and adhesion of the Higher Catholic Education Com- Buenos Aires, reaching around 3,600 children, and started visiting Work Team “Business and Human Rights” of the Argentine mittee (CONSUDEC). This proposal is already being implemented in educational institutions in other provinces. Network of the United Nations Global Compact. The mission of other countries, such as Uruguay, where a School Cooperative was this Group, presided over by our company, is to help members of created in rural School No. 26 “Batoví”, called “Sembrando los niños”, Ÿ We continue working with Fundación Leo Messi: we offered the the local network to understand and subsequently apply the to maintain a greenhouse, which was sponsored by Organización de Mobile Medical Unit to do different medical examinations to 200 United Nations Guiding Principles on Business and Human Seguros Guerrero and Sancor Seguros Uruguay, with the support of children and supported 18 children who traveled to Spain to partici- Rights. To facilitate this exercise, the team uses the Guide pate in a tournament. Community involvement our Foundation. and development “Promote, Respect and Remedy: We all Win” prepared by the Argentine Network of the Global Compact and promoted by our At the moment, we are working in the Virtual Campus for Ÿ Prevention and Sustainability together with Ruta 40. Together Organization together with some members of said Network. School Cooperatives, a digital space of knowledge with Fundación Ruta 40 –which works with 23 schools throughout Human rights management and interaction among the different School the country to promote equal education opportunities–, we orga- Cooperatives sponsored by the Foundation, to further nized a course aimed at principals from 11 rural schools in 6 provIn- consolidate Cooperativism as a community development ces of the country. Participants received training on voice care, first model. aids, road safety and environmental education. In addition, they Sancor Seguros Group Foundation received a Prevention at Schools kit, a copy of the book “En Center for Technological, Business and Bicicleta”, and printed and audiovisual material, which reached From its creation in 2007, Sancor Seguros Group Foundation carries out Social Innovation (CITES, by its Spanish 1,218 students from the attending institutions. The same kit was actions with the solid objective of transmitting cooperative values, acronym) 3) International Cooperative Exchange: maintaining the solid objective mailed to the other 12 schools in the provinces that did not attend mainly among children and young people, and encouraging each of exchanging experiences and promoting School Cooperativism We are working on the development of this center which will allow the training, reaching more than 730 students. community where our insurance company is present to share knowledge within our country and abroad, young people, students and teachers us to contribute, in the medium term, to the socio-economic and and experience. To achieve this aim, the three mainstays that guide the travel to different places, being worth mentioning the visits to the technological developments that will have an impact on different actions of our Foundation are: Work Culture; Practice What You Preach; South of Brazil (Nova Petrópolis, Maringá and Curitiba). In return, we productive sectors. The CITES shall rely on the productive applica- Invest in Education. tions of the areas of biotechnology, nanotechnology, IT and received delegations from this region. engineering. We have also planned for development in the The main courses of action of the entity are: following sectors: agricultural, livestock, dairy, metalworking Education and Culture industry, renewable energies, medicine, pharmaceutical and 1) Instituto Cooperativo de Enseñanza Superior (ICES) www.ices.com.ar: cosmetics industries, software and telecommunications, among this educational institution offers two teaching levels, Secondary and Ÿ Young People and National Cinema. Within the framework of an others. This proposal shall provide support to entrepreneurs from Tertiary education, and courses of studies such as Computer Analyst, agreement made with the Ministry of Education and the Organiza- the point of view of both the business and technology, facing the Accountancy and Management Analyst, and Management of Cooper- Working for Children's Growth and Health tion of Ibero-American States (OEI), we sponsored many events. In creation of new companies under an integral concept. atives and Mutual Associations. In addition, it offers the Diploma this occasion, the proposal was to promote national cinema, pre- Course on Cooperative Association and Mutual Association; Higher Ÿ PRE Generation. Through this program, we began discussing with senting the movie “Infancia Clandestina” in Ushuaia, Tierra del Course on Road Safety; Diploma Course on Road Safety; and Diploma adolescents how to avoid certain risks (addictions, infectious dis- Fuego. Almost 100 students attended the presentation. Course on Cooperativism. Framework Cooperation Agreement with the eases, road accidents) and how important prevention is at the workplace. To open dialogue, we chose music as a bridge to com- Ÿ Optional Subject on Farming Insurance. In 2013, we offered the 8th Universidad Nacional del Litoral municate our main idea: listening to one another. We created a edition of the optional subject “Farming Insurance” in the Faculty of Sancor Seguros Group and the Center for Technological, Business For 27 years, ICES has been developing educational activities web site to offer information on risk prevention; we used social Agricultural Sciences of Esperanza (Santa Fe), which depends on the and Social Innovation (CITES) have entered into, with the related to the training of Technicians, with 7 courses of networks to share the program objectives, tips, campaigns, among Universidad Nacional del Litoral. We participate through engineers, Universidad Nacional del Litoral (UNL), a Framework Cooperation studies approved, 3 of which are in progress; 200 students in other contents; and we developed the “It depends on me” and “I experts and the Farming Insurance Manager of our Group. Agreement and a letter of intent, respectively. These agreements full activity and 322 graduates who perform their drive” prevention campaigns to educate young people. allow the creation of a space of mutual cooperation in order to professional duties in companies in Sunchales and the Ÿ Corporate Social Responsibility Seminar in the Law Degree. We strengthen all those activities in which our Group, the CITES and region, especially in cooperatives. Ÿ Preveniños and The Recipe of Champions. Preveniños was incor- continue with the Corporate Social Responsibility subject in the Law the UNL participate, so as to offer better services to society. porated to a project organized by the Latin American Association of Degree of the Catholic University of Santiago del Estero.

18 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 19 CHAPTER

Purchase of Renewable Wind Energy Requested electronic policies (RWE) and Carbon Credits THE The New Corporate Building (NCB) has covered 1,610,000 kWh ENVIRONMENT of electricity consumption with renewable sources in the form of Certificates for Renewable Wind Energy clean generation. At Environment the same time, and through this purchase, the NCB has allowed us to offset carbon dioxide and Greenhouse Gases equal to 306 metric tons.

Sustainable Use of Growth in policies and certificates vs. less proportional Resources growth in printouts Environmental Conformity No. Current Current Year printouts Policies Certificates Green Building of Products and Services 2007-2008 26,799,659 696,744 3,758,327 We are working on the LEED Certification for the New Corporate 2008-2009 29,349,479 902,727 4,493,383 Building in Sunchales (Santa Fe). The LEED Standard is an Implementation of Electronic Policy 2009-2010 30,345,844 969,081 5,314,295 international certification standard that was created in 1998 as a In 2011 we began to implement the electronic policy service, to 2010-2011 30,725,756 1,056,047 6,646,808 tool for the evaluation and acknowledgement of efforts aimed help preserve the environment by reducing the use of printed 2011-2012 34,297,641 1,216,427 7,167,989* at designing, building and operating sustainable buildings. It paper. 2012-2013 41,254,921 1,346,077 7,187,180 grants points for more than 100 aspects (called Credits); each Crecimiento entre building chooses in which aspects it wants to participate and, 2007-2008 y 2012- 54 % 93 % 91 % according to the total points earned, the certification is granted 2013 in four levels: Certified, Silver, Gold and Platinum. Since we Other Actions * There was a typo on the information provided in the Sustainability Report of Cycle 4. Environment - Investments began the LEED Certification process in August 2012, we have made many investments that improve even more the operation Ÿ We eliminated informative documents for Item Amount invested in U$S of the New Corporate Building and that allow us to keep on intermediaries. We eliminated the physical delivery of working and, at the same time, taking care of the environment. Change of bathroom fixtures 683.86 95,000 printouts per month. Artificial grass for gabions 9,272.02 Ÿ In order to work in awareness raising with our employees, they We no longer send banking operations renewals for Number of deliveries and recycled bags reused Scales to weigh waste 2,023.64 were invited to participate in a survey that was answered by particular products of Personal Insurance and other Year 2012/2013 Correspondent's Office remodeling 881.68 21.6% of total employees, which included questions to assess lines, which resulted in the delivery of 10,000 policies Partial energy meters 8,621.78 the responsible use of resources. less per month (around 80,000 monthly printouts). Purchase of anemometer to measure wind speed 796.08 Ÿ We started to unify mailings of different lines, thus saving 13,929 250,554 264,483 Meter placed in irrigation pump 1,565.66 in the use of packages and brochures sent together with Measurement of carbon footprint 4,160.43 deliveries. Other 3,916.23 TOTAL 31,921.38 Measurement of Carbon Footprint in

Board Meeting – March 2013 Recycled bags Regular bags Total Results of employees surveys We decided to use as reference event a Board Meeting, specifically the meeting held on March 2013. This measurement Responsible use Responsible use of WATER of ENERGY is a starting point for our Group, with the aim of beginning to Prevention of 82.70% work in the organization of green events to take care of the environment, reduce CO2 emissions and incorporate any other 77.50% action with the same purpose, including training and awareness Pollution raising on the subject. As general results, the report shows that emissions generated in the event are equal to: Consumption Indicators Ÿ The emissions generated by 2,998 liters of gasoline. Consumption Central Consumption 2011/2012 CO Emissions 2012/2013 CO Emissions Ÿ The emissions generated by the electricity consumption Office and Sunchales BU 2 2 Variation % of 1.1 homes per year. Ÿ The carbon dioxide captured by 2.4 hectares of pine trees Electricity 20,287.57 GJ 1,709.62 Tn 21,094.71 GJ 1,777.66 Tn 4% .50% 17.30% 22 in a year. Water* 11,995 m³ --- 14,776 m³ --- 23% Natural Gas 1,243.79 GJ 39.77 Tn 833.72 GJ 46.77 Tn -33%** YES YES A carbon footprint is «the total sets of greenhouse gas Waste 11.24 Tn --- 149 Tn --- 1.226%*** (GHG) emissions directly or indirectly caused by an Implementation at home of Implementation at home of organization, event, product or person». Such * This value is calculated considering the m3 consumption information included in monthly bills paid for the service. some measure related to the some measure related to the responsible use of energy. responsible use of water. environmental impact is measured by making an ** This value is lower because higher temperatures were registered during the reported year. Consequently, it was not necessary to put heating equipment inventory of GHG emissions, following recognized into full operation, which significantly reduced consumption. international regulations. *** The increase was due to the installation of two cafeterias for employees.

20 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 21 CHAPTER

20 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 21 CHAPTER Recycling and Actions to Reduce Impact Commitment to the United Nations Global Compact: We continue implementing the “Commitment to the Environment” Program, aimed at taking care of and preserving our environment SUSTAINABILITY COP advanced level through an organized process of awareness creation and rationalization MEASUREMENT Through this document, we present our fifth “Communication on Progress” (COP), showing our commitment to in the use of elements, within the company, each family and the AND this CSR international initiative for the adoption and progress towards the implementation of the 10 universal community. To learn about the measurements of our indicators by places principles related to human rights, labor rights, environment and anti-corruption. Once again, we have reached and types of waste (organic, paper, plastic, cans, toners), see Section VERIFICATION the COP advanced level, fulfilling the 21 criteria proposed by the United Nations regarding: United Nations 8.3.2. in the Complete Version of this Report. REPORT objectives and themes, human rights, labor rights, environment, anti-corruption, value chain, transparency and verification. In this sense, we explain in detail how we have fulfilled these principles related to GRI guidelines and the new ISO 26000 Standard on Social Responsibility. Co2 Emissions This summarized version only We promote the implementation of videoconferences to organize includes the Table of GRI G4 To learn more, please visit: www.pactoglobal.org.ar and meetings among people separated by great geographical distances: in Indicators with general www.onu.org.ar. 2012/2013, 424 videoconferences were held, as compared to the 388 contents (General Standard Disclosures) that refer to pages and 260 videoconferences held in the two previous periods. in the complete version of the report. Table of performance Indicators: GRI, Global Compact and ISO 26000 Adaptation to Climate Change This section of the summarized version includes extracts from Chapter 9 of the Sustainability Report. This region of the world has been roughly affected by climate change in GRI G4 Guidelines Indicators - General Contents (General Standard Disclosures) the last five years. For this reason, we have analyzed the impact it has had United General Contents Page/Answer External Nations Global on our business (farming risks) and have taken the corrective measures Verification Compact necessary for the countries with which we are directly involved. These Strategy and Analysis measures can be summarized as follows: G4-1: Statement from the most senior decision-maker 6-7 Ÿ Changes in risk underwriting. about the relevance of sustainability to the organization Ÿ Adjustments in rates and coverage conditions. and the organization's strategy. Organizational Profile Ÿ Readjustment of reinsurance contracts. G4-3: Name of the organization. 2 Ÿ Reanalysis of business-centered technologies. G4-4: Primary brands, products, and services. 2-3 Ÿ Recalculation of our Probable Maximum Loss. G4-5: Location of the organization's headquarters. Sancor Seguros Group headquarters are located in Sunchales, province of Santa Fe. G4-6: Number of countries where the organization 2-3 We have organized meetings with the other insurance companies that operates. operate with agricultural or farming risks in Argentina, and have G4-7: Nature of ownership and legal form. 2-3 gathered 14 companies with which we represent 90% of market G4-8: Markets served. 2-3, 39-40, 42 27,445 kg turnover, in order to implement changes in the underwriting of such G4-9: Scale of the organization. 2-3, 21 Recycled paper risks. G4-10: Breakdown of the organization's employees. 88 Principle 6 G4-11: Percentage of employees covered by collective 31 Principle 3 5,981 kg In addition, we began to notice climate changes that also affect the Fire bargaining agreements. Recycled plastic and Operational All Risk insurances. For this reason, we have G4-12: Description of the organization's value chain. 39 implemented some measures aimed at correcting the loss results and G4-13: Significant changes during the reporting period 27 which are specified below: regarding the organization's size, structure, ownership, During this period there were no significant changes in the organization's and value chain. size, structure, and ownership. Ÿ Increase of premium rates. G4-14: Description of how the organization has adopted a 2, 69 Ÿ Application of deductibles to those insurances that did not have precautionary approach or principle. any, and increase of deductibles in case the existing ones were not G4-15: Externally developed economic, social and Inside front cover, 1, 13-16, 28, 47-49, 53-57, 58-59, 61, 62-67, 72, 74, 76- enough. environmental principles or programs. 77, 79 Ÿ Implementation of safety measures to prevent damages upon the G4-16: Principal memberships of associations and/or 58-59, 62 Scientific Research Project occurrence of any climatic phenomenon (for example, storing national or international entities supported by the The Meteorological Station in Sunchales was created products above floor level to prevent damages caused by flooding, organization. thanks to an agreement between the National Meteoro- etc.). Identified Material Aspects and Boundaries G4-17: List of entities included in the organization's Inside back cover logical Service (NMS) and Sancor Seguros Group. In this Ÿ Accumulation of risks analysis. financial statements. Ÿ Catastrophe reinsurance contracts. period, the Meteorological Station was chosen by the G4-18: Process for defining the Report content and Inside front cover, 1, 19 Network Department of the NMS and researchers of the boundaries. Department of Atmospheric and Ocean Sciences, Fa- G4-19: List of material aspects. 19, 79-87 Detail of losses caused by climatic phenomena and disbursements G4-20: Material aspect boundaries within the organiza- 19 culty of Exact and Natural Sciences, University of Buenos generated by them: Aires, to make special observations for a research pro- tion. G4-21: Material aspect boundaries outside the 19 ject. Line No. of Payment + Reserve organization. pending – E.g.: Losse G4-22: Effect of any restatements of information provided 2012/2013 The clarifications on measurement techniques and information in previous reports. restatement are made throughout the Report. Fire 205 U$S 4,970,508 G4-23: Significant changes from previous periods in the Inside back cover scope and boundaries of the Report. The clarifications on significant changes from previous periods in the scope Operational All Risk 357 U$S 15,286,358 and boundaries of the Report are made throughout the Report.

Verified. See External Verification To access the complete information with GRI, Global Compact and ISO 26000 performance indicators, please see Chapter 9 in the complete version of this Report. Report on pages 91 to 93, in the 22 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT complete version of this Report. SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT / 23 CHAPTER Recycling and Actions to Reduce Impact Commitment to the United Nations Global Compact: We continue implementing the “Commitment to the Environment” Program, aimed at taking care of and preserving our environment SUSTAINABILITY COP advanced level through an organized process of awareness creation and rationalization MEASUREMENT Through this document, we present our fifth “Communication on Progress” (COP), showing our commitment to in the use of elements, within the company, each family and the AND this CSR international initiative for the adoption and progress towards the implementation of the 10 universal community. To learn about the measurements of our indicators by places principles related to human rights, labor rights, environment and anti-corruption. Once again, we have reached and types of waste (organic, paper, plastic, cans, toners), see Section VERIFICATION the COP advanced level, fulfilling the 21 criteria proposed by the United Nations regarding: United Nations 8.3.2. in the Complete Version of this Report. REPORT objectives and themes, human rights, labor rights, environment, anti-corruption, value chain, transparency and verification. In this sense, we explain in detail how we have fulfilled these principles related to GRI guidelines and the new ISO 26000 Standard on Social Responsibility. Co2 Emissions This summarized version only We promote the implementation of videoconferences to organize includes the Table of GRI G4 To learn more, please visit: www.pactoglobal.org.ar and meetings among people separated by great geographical distances: in Indicators with general www.onu.org.ar. 2012/2013, 424 videoconferences were held, as compared to the 388 contents (General Standard Disclosures) that refer to pages and 260 videoconferences held in the two previous periods. in the complete version of the report. Table of performance Indicators: GRI, Global Compact and ISO 26000 Adaptation to Climate Change This section of the summarized version includes extracts from Chapter 9 of the Sustainability Report. This region of the world has been roughly affected by climate change in GRI G4 Guidelines Indicators - General Contents (General Standard Disclosures) the last five years. For this reason, we have analyzed the impact it has had United General Contents Page/Answer External Nations Global on our business (farming risks) and have taken the corrective measures Verification Compact necessary for the countries with which we are directly involved. These Strategy and Analysis measures can be summarized as follows: G4-1: Statement from the most senior decision-maker 6-7 Ÿ Changes in risk underwriting. about the relevance of sustainability to the organization Ÿ Adjustments in rates and coverage conditions. and the organization's strategy. Organizational Profile Ÿ Readjustment of reinsurance contracts. G4-3: Name of the organization. 2 Ÿ Reanalysis of business-centered technologies. G4-4: Primary brands, products, and services. 2-3 Ÿ Recalculation of our Probable Maximum Loss. G4-5: Location of the organization's headquarters. Sancor Seguros Group headquarters are located in Sunchales, province of Santa Fe. G4-6: Number of countries where the organization 2-3 We have organized meetings with the other insurance companies that operates. operate with agricultural or farming risks in Argentina, and have G4-7: Nature of ownership and legal form. 2-3 gathered 14 companies with which we represent 90% of market G4-8: Markets served. 2-3, 39-40, 42 27,445 kg turnover, in order to implement changes in the underwriting of such G4-9: Scale of the organization. 2-3, 21 Recycled paper risks. G4-10: Breakdown of the organization's employees. 88 Principle 6 G4-11: Percentage of employees covered by collective 31 Principle 3 5,981 kg In addition, we began to notice climate changes that also affect the Fire bargaining agreements. Recycled plastic and Operational All Risk insurances. For this reason, we have G4-12: Description of the organization's value chain. 39 implemented some measures aimed at correcting the loss results and G4-13: Significant changes during the reporting period 27 which are specified below: regarding the organization's size, structure, ownership, During this period there were no significant changes in the organization's and value chain. size, structure, and ownership. Ÿ Increase of premium rates. G4-14: Description of how the organization has adopted a 2, 69 Ÿ Application of deductibles to those insurances that did not have precautionary approach or principle. any, and increase of deductibles in case the existing ones were not G4-15: Externally developed economic, social and Inside front cover, 1, 13-16, 28, 47-49, 53-57, 58-59, 61, 62-67, 72, 74, 76- enough. environmental principles or programs. 77, 79 Ÿ Implementation of safety measures to prevent damages upon the G4-16: Principal memberships of associations and/or 58-59, 62 Scientific Research Project occurrence of any climatic phenomenon (for example, storing national or international entities supported by the The Meteorological Station in Sunchales was created products above floor level to prevent damages caused by flooding, organization. thanks to an agreement between the National Meteoro- etc.). Identified Material Aspects and Boundaries G4-17: List of entities included in the organization's Inside back cover logical Service (NMS) and Sancor Seguros Group. In this Ÿ Accumulation of risks analysis. financial statements. Ÿ Catastrophe reinsurance contracts. period, the Meteorological Station was chosen by the G4-18: Process for defining the Report content and Inside front cover, 1, 19 Network Department of the NMS and researchers of the boundaries. Department of Atmospheric and Ocean Sciences, Fa- G4-19: List of material aspects. 19, 79-87 Detail of losses caused by climatic phenomena and disbursements G4-20: Material aspect boundaries within the organiza- 19 culty of Exact and Natural Sciences, University of Buenos generated by them: Aires, to make special observations for a research pro- tion. G4-21: Material aspect boundaries outside the 19 ject. Line No. of Payment + Reserve organization. pending – E.g.: Losse G4-22: Effect of any restatements of information provided 2012/2013 The clarifications on measurement techniques and information in previous reports. restatement are made throughout the Report. Fire 205 U$S 4,970,508 G4-23: Significant changes from previous periods in the Inside back cover scope and boundaries of the Report. The clarifications on significant changes from previous periods in the scope Operational All Risk 357 U$S 15,286,358 and boundaries of the Report are made throughout the Report.

We must emphasize the high External Verification Report (extract) High Principle Application application of the Materiality We have based the preparation of this Report on ISO 26000 To Sancor Seguros Group stakeholders Adequate and Responsiveness principles, International Standard as guidance to integrate social Principle Application and the need to reinforce the responsibility into our values and practices. Additionally, we Medium Principle Application application of the Inclusivity have used AccountAbility principles (AA1000SES and AA1000AS Verification Scope standards), applying the principles of materiality, stakeholders Low Principle principle, basically reflected by The main responsibility of Bureau Veritas was to provide a statement of Application the process limitation to the inclusiveness, sustainability context and completeness. accuracy on the information contained in the 2012/2013 Sustainability Materiality Completeness Responsiveness Inclusivity Report implemented by Sancor Seguros Group, in accordance with the activities of Sancor Seguros As a novelty, we have migrated to the new GRI (Global requirements of the following international standards: Group in Argentina, and the lack of a comprehensive view on the value chain Reporting Initiative) G4 Guidelines complying with the “In material aspects. accordance” criteria of this Guide and reaching the “Core” Ÿ GRI (Global Reporting Initiative) G4 Guidelines option. Ÿ AccountAbility (AA1000). AA1000, AA1000AS and AA1000SES Series Ÿ Global Compact Highlights As every year, we have presented the criteria of the Communication on Progress (COP) –advanced level– showing Ÿ ISO 26000:2010 Ÿ We verified the application of regulatory schemes (ISO26000, AA1000, our continuous support to the United Nations Global Compact. GRI G4, Global Compact) as tools to reinforce CSR management. We have also considered the recommendations of the The methodology was defined, which included verifying the different stages Ÿ We must emphasize the in-depth Materiality Analysis and the application document “Making the Connection”, linking the ten principles of the process, as well as the contents of this Report, including performance of an effective methodology for such purpose. of the Global Compact with the indicators of the Global data and data sources of those indicators defined for verification. Ÿ Continuous and permanent willingness to consider stakeholders' Reporting Initiative (GRI), as well as the documents that refer to Such statement of accuracy provides stakeholders with an external and expectations, giving answers and making commitments in that sense. the relation of the ISO 26000 Standard with the Global Compact independent opinion on the information contained in the Report, based on Ÿ We observed significant progress towards systematization to obtain and GRI. objective evidence obtained throughout the process. indicators. Top Management has shown its commitment to and interest in external and Ÿ The independence of corporate social responsibility management by independent verification by providing all required information. Sancor Seguros Group and Sancor Seguros Group Foundation has been The information verified is limited to Sancor Seguros Group operations in the defined more clearly. Argentine Republic.

Areas of Improvement Open dialogue with our stakeholders Ÿ On ISO 26000: www.iso.org/iso/social_responsibility Verification Methods Ÿ To improve value chain (suppliers) development and training on Social Our work was to verify data sources, data consistency based on objective Responsibility and human rights. Ÿ On GRI: www.globalreporting.org evidence obtained, application of AA1000 principles: Inclusivity, Materiality Ÿ Human rights To strengthen Sustainability Strategy management from Top Ÿ On AA1000SES: www.accountability.org/aa1000ses and Responsiveness, and application of the Materiality Principle from GRI-G4 Management, reinforcing Corporate Governance involvement and Guidelines. knowledge. Ÿ On AA1000AS: www.accountability.org/aa1000as For such purpose, we verified relevant documents provided by Sancor Ÿ To improve the identification of action impact indicators, in line with the Ÿ Fax - toll-free number: 0800-444-2850 Ÿ On the United Nations Global Compact: Seguros Group, searched information systems, held interviews with key Sustainability Strategy. people to generate indicators, accessed records of dialogue stages, and Ÿ E-mail: www.pactoglobal.org.ar Ÿ To continue developing mechanisms to unify the commitment to Social verified, through sampling, the consistency of the quantitative and [email protected] Responsibility at all Organization levels. qualitative information included in the Report. Ÿ To improve the identification of significant environmental issues related Ÿ Postal address: Terms Glossary to activities, services and processes. Área Responsabilidad Social Empresaria Conclusions Ÿ To define a plan to include business units operating abroad, so that they Grupo Sancor Seguros In order to facilitate the understanding by our stakeholders, Based on our verification work, we have concluded that the 2012/2013 know and commit to Sancor Seguros Group Sustainability Strategy. Ruta Nacional Nº 34 Km 257 we have included –in the Complete Version– a glossary with Sustainability Report was prepared following the “In accordance” criterion CP 2322 – Sunchales the explanation of some of the terms most frequently used in of GRI-G4 Sustainability Reporting Guidelines. Lic. Gabriel Pickholz Santa Fe – Argentina this report. The following graphic shows the application level of the Principles Bureau Veritas Argentina established by the international tools used: September, 2013

24 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT Stakeholder Engagement G4-24: List of stakeholder groups engaged by the organization. Inside front cover, 1, 19 G4-25: Basis for identification and selection of stakeholder groups Inside front cover, 1, 19, 27 with whom to engage. This is the Summarized Version of the eighth Sustainability G4-26: Organization's approach to stakeholder engagement. Inside front cover, 1, 13-15, 17-19, 28, 32-33, 34, 36-37, 40-44, Report of Sancor Seguros Group which covers the period from 55-56, 89-90 July 2012 to June 2013 (corresponding to economic year of the G4-27: Key topics and concerns that have been raised through 13-15, 17-19, 28, 32-33, 34, 36-37, 40-44, 55-56, 89-90 S C O P E A N D Group in Argentina). stakeholder engagement, and how the organization has responded to those key topics and concerns. G U I D E L I N E S The information included in this report is a summary of what is Report Profile published in the Complete Version where we have attempted G4-28: Reporting period for information provided. Inside back cover OF THIS REPORT to transmit the most relevant issues and indicators. G4-29: Date of most recent previous Report. Inside back cover G4-30: Reporting cycle. Inside back cover The scope of this new 2012/2013 Sustainability Report G4-31: Contact point for questions regarding the Report or its Inside back cover comprises all the entities of Sancor Seguros Group in contents. Argentina. The figures of the companies in Uruguay, Paraguay G4-32: Level attained, GRI Table of indicators, and reference to the Inside back cover The information contained in this and the one recently created in Brazil have not been included Report external verification. in the Sustainability Report. In 2013 we launched a training G4-33: Policy and practice with regard to seeking external verification. 91-93 Report has been externally verified stage to progressively integrate the subsidiaries in foreign Corporate Governance according to AA1000AS standard. countries into the CSR Process. In our next Report we shall G4-34: Governance structure of the organization, including its 9-10 present the progress made in this field. committees. Ethics and Integrity Furthermore, in order to determine the scope of this Report, G4-56: Mission statements, values and codes of conduct. 2-3, 22 the Materiality Analysis introduced at the beginning has been carried out including all the sphere of influence.

24 / SANCOR SEGUROS GROUP / 2012-2013 SUSTAINABILITY REPORT FIND OUT MORE ABOUT US AT: ABOUT THE SUSTAINABILITY REPORT

Ÿ Format: this 2012/2013 Sustainability Report is offered to Our website www.gruposancorseguros.com readers in three versions: complete, summarized (Spanish Ÿ Our previous Sustainability Reports: and English) and online. Distribution: free and within the reach of those stakeholders who shall request it. Access: the document in electronic format and in its online version is available at www.gruposancorseguros.com. Printed copies may be requested to [email protected]

ACKNOWLEDGEMENTS As usual we would like to expressly thank the contribution of our team of collaborators who make this publication possible, and those stakeholders who have taken part in this year of work and in the preparation of this Report.

PREPARED BY Corporate Social Responsibility Area of Sancor Seguros Group. External facilitator of the CSR Process: ReporteSocial, for Spirit Solution Network. Sunchales, Province of Santa Fe, Argentina September, 2013.

This document is a summary of the Sancor Seguros Group 2012/2013 Sustainability Report. The complete version is available on-line at our corporate site www.gruposancorseguros.com. A printed copy may be requested to [email protected]