B R AV E HEROES 2020 Annual Report & Community Benefit Summary ABOUT THE COVER Mario Ovando Colleen Hordesky Cesar Galang Sandra Wilson Jintoorkar Phlebotomy Technician Director, Infection Control Maintenance Mechanic Visitor Relations Associate Levindale Carroll Hospital Sinai Hospital Northwest Hospital “I talk to the patients while “Everything I do throughout “To CARE BRAVELY, you “When people come I’m doing my work. I my day directly and have to be confident and through the doors, I explain everything and indirectly affects the care for everyone around greet them with a smile, tell them they don’t have patients, the associates you. I’m an electrical although they can’t see to be scared. A lot of and my community.” engineer. I grew up in the it with the mask now. I times, I’ll go to the grocery Philippines and worked in answer their questions and store and someone will Saudi Arabia for 30 years. help them with anything say, ‘Mario, how are you I came to the U.S. two they need. I’ve been here at doing?’ I’ll recognize their years ago. This is my first Guest Relations for seven face, and they’ll say, ‘You time working at a hospital, years. I love my team and used to come to my room and I like it. We work as coming in here every day; every morning.’” a group, and we’re like a I love what I do. This is not family in my department.” like work for me.” Some photos in this report were taken before COVID-19 restrictions went into effect. 2020 Annual Report & Community Benefit Summary 1 Dear Friends, with Baltimore City Schools to create a Letter from This year, while in the midst of new health sciences middle school in the CEO dealing with a pandemic, we welcomed Park Heights. Even though we couldn’t three new hospital presidents to our bring our community together with leadership team. Their collective health fairs and community events, we experience in healthcare will guide provided education and connection with LifeBridge Health’s mission and vision dozens of virtual events and seminars. and continue to allow us to expand our I’m beyond proud of how LifeBridge standards of excellent care. Health has dedicated ourselves to CARE Across the system, we have BRAVELY for our people, patients and undertaken $125 million in capital communities, and I am excited to share improvement projects that will improve with you some of the incredible things our facilities and patient care, including we’ve achieved in the past year. the emergency department refresh, construction at Grace Medical Center and breaking ground on the Center for Hope at Sinai Hospital, to name a few. And we didn’t stop caring bravely Sincerely, for our community. Through our local hiring initiatives, we created pathways for talented local people to participate in training and career advancement opportunities. We pushed forward in our Neil M. Meltzer commitment to education by partnering President and CEO, LifeBridge Health 2020 Annual Report & Community Benefit Summary 2 Capital budget and project update $125M LifeBridge Health has a $125 million-baseline Ending fiscal year 2020 in a global pandemic Northwest hospitals and Levindale, finalizing budget for ongoing existing projects to improve is the last thing we thought would happen construction at Grace Medical Center that facilities, the quality of clinical care we deliver and when we planned our spending last year. will make it a free-standing medical facility patient experience. However, LifeBridge Health was set up for and completing phase one of the new tower success, and we are coming through COVID- and breaking ground on the nursing home 19 with a positive outlook on our capital construction at Carroll Hospital. We will projects and spending. also be installing the “tap and go” provider “It wasn’t surprising to see how we really sign-in that Carroll already uses at Sinai stepped up and seamlessly pivoted our focus and Northwest. to COVID, but I am proud of how well we James Roberge, vice president of capital did it. The way we were able to equip our improvements and support services at facilities with PPE and resources to safely LifeBridge Health, says, “We are by no means take care of patients while reacting as fast as grinding to a halt. As an organization, we’re any other healthcare system in helping our focusing on spending the money allocated communities was extremely impressive,” says to capital projects in an efficient way that David Krajewski, executive vice president and benefits many areas of patient care. We’re chief financial officer at LifeBridge Health and also looking forward to our recovery efforts From left: James Roberge, vice president of president at LifeBridge Health Partners. and hope that we’re continuously in a better capital improvements and support services, To help improve our patient experience position to put money back into our facilities.” and David Krajewski, executive vice president and facilities across the system, the capital and chief financial officer, LifeBridge Health and president, LifeBridge Health Partners, at the projects that are already underway will not Sinai Hospital construction site of the neonatal be hindered by the fiscal impact of COVID- intensive care unit (NICU) renovations. 19. We have a $125 million-baseline budget Once completed, the new NICU at the for those ongoing existing projects, and that Herman & Walter Samuelson Children’s Hospital budget could increase the faster we recover at Sinai will be a 12,000-square-foot state-of- from COVID-19. the-art facility with 21 beds/bassinets. Across the system, we have undertaken Designed in collaboration with the NICU projects that will improve our facilities and Parent Council, the NICU is based on a hybrid patient care, including the Emergency model, which will provide babies and families Department refresh, NICU construction, who need more stimulation with an open environment in the bays. For those who would behavioral health unit in Mt. Pleasant 2, like more privacy, there are several family rooms infrastructure upgrades and breaking ground (including a twin room) where parents can spend on the Center for Hope at Sinai Hospital, the night with their little ones. renovations of inpatient floors at Sinai and 2020 Annual Report & Community Benefit Summary 3 Renovations at Levindale Levindale recently completed the renovation which stimulates the senses with lovely of its Hall 1 and Hall 2 dining rooms. Deborah flowers, aromatic herbs, rustling leaves and Graves, LifeBridge Health senior vice fishpond fountains. president and Levindale president, says that The garden represents Levindale’s Eden the area will be used for dining, activities and Alternative philosophy, which seeks to ensure gatherings post-COVID-19, but for now, it’s that people are free from depression, social being used as a staging area for providing isolation and anxiety. Graves says, “This is fresh, hot meals to residents and patients in why the visitor center area and garden are the Halls area of Levindale. so important to us — working to connect Additionally, Levindale’s beautiful Sensory families with loved ones while we all work to Garden Visitation Center is now complete live our best during this demanding and very and officially meets all Maryland Department limiting moment created by the pandemic. of Health guidelines. The center is located The Visitor Center carries a full schedule within the Sensory Garden, a beautiful and every week, which absolutely delights heartfelt gift from the Levindale Auxiliary, everyone here at Levindale.” During the pandemic, we learned that we could connect, learn and thrive using Together, remote technology. Even though COVID-19 kept us physically apart, we used remote virtually technology to continue our community outreach efforts, including a community health fair and virtual 5Ks. A participant runs in the first virtual Race for Our Kids. 2020 Annual Report & Community Benefit Summary 4 LifeBridge Health launched the Center for will oversee trauma response programming for Center for Hope, the first comprehensive violence community members from children to seniors. intervention and prevention center in the “When Baltimore Child Abuse Center joined nation that is part of a large regional health the LifeBridge Health family last year, we were Hope system. To celebrate the launch, LifeBridge more than ready to become part of a far- Health held a socially distanced ceremonial reaching, renowned health system that offers groundbreaking for the Center for Hope’s new care, compassion and support to all they treat building, the first facility to be built on Sinai throughout the community,” says Rosenberg. Hospital’s expanded campus, located next to “I am privileged to have a seasoned team the Pimlico Racecourse. of professionals who are hitting the ground The new Center for Hope will address running to turn this new concept into a reality. violence affecting people of all ages. The I am confident the Center for Hope will make a Center will merge LifeBridge Health’s strong, positive impact in the Greater Baltimore community violence programming into one area and beyond.” location. It will include: The Center for Hope will be headquartered in a brand-new innovative • Baltimore Child Abuse Center (BCAC), building on Sinai Hospital’s expanded Baltimore’s nationally accredited child campus, and it is expected to open in early advocacy center 2022. The $12 million, 32,000-square-foot • The domestic violence hospital response two-story facility will be home to trauma- program at Sinai and the DOVE program focused programs, with a team ready to at Northwest Hospital, one of the first respond to abuse 24 hours a day. The hospital-based domestic violence building will intentionally be designed to programs in Maryland welcome children, youth and adults into a • The Kujichagulia Center, which includes space that fosters hope, safety and wellness the Street Violence Intervention Program above all else.