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Imreview 2020 21 IM GROUP RESPONDS IMReview 06 TO COVID-19 ISUZU UK LOOKS FORWARD 30 WITH THE ALL-NEW D-MAX 2020 IM PROPERTIES FORGE AHEAD 32 AT MERCIA PARK 21 imgroup.co.uk THE ALL- NEW ISUZU D - MAX SUBARU UK In January we launched the all new Forester to the UK market, advertising on TV, radio and digital channels. We also entered a partnership with the Guardian, launching ISUZU UK a series of content focused Dramatic and designed to create around our core brand pillar: excitement around the all-new safety. We sell some of the D-Max pick-up truck that will safest cars on the road today go on sale in March 2021, this and safety messaging has striking advertisement couldn’t been integral in our marketing fail to create a buzz among COMING SOON TO A communications in recent dealers, existing customers and SHOWROOM NEAR YOU years. Throughout 2020, prospective buyers! Unashamedly safety in all elements of a ‘next-level’ pick-up that is Stay updated. Visit isuzu.co.uk for more information. everyday life has become a smarter, stronger and safer than particularly hot topic – making predecessors – and competitors the content that we’ve created – the message is register now to with the Guardian more avoid missing out on an amazing relevant than ever. This advert vehicle... And those who do was published in January, register their interest ensure they reinforcing the award- receive a steady flow of updates winning safety credentials on what the all-new D-Max offers. of our newest model. IM GROUP Andrew Edmiston ver the past few years, one of teams worked hard, remotely, to make the more common words written sure we understood the impact the UK Oin these pages has been the ‘B’ lockdown would have on our business, word – Brexit. In this, of all years - the plus the different approaches taken in one where we actually left the EU and the Nordic region, China and the USA. are in the process of either doing or not We also instinctively knew that doing a leaving deal – the ironic twist communication amongst the has been that this B-word has hardly management team was going to be been uttered here. Instead, a totally new critical. We set up a daily 11am Teams word has arrived. Covid-19. My, how call where all senior management we’ve discussed that particular topic! would log-on and make sure we The novel coronavirus announced didn’t lose touch with one another. its arrival with extreme force. When This turned out to be oh-so-important original reports were coming out of because, as the lockdown story ANDREW EDMISTON, MANAGING DIRECTOR, IM GROUP China about this new disease, I guess twisted and turned, we’d had so much we were similar to much of the western conversation ‘under our belts’ that we world in imagining, like the 2002 SARS knew exactly how each other felt. As epidemic, we would be spared. Soon, time wore on we had discussed what discussing in 2019 the values within though, the first-hand details we began we needed to do over what seemed the company. “When tough times to receive from our own China office like a hundred different eventualities. come, your values guide your actions made certain that we should prepare. instinctively”. I had no idea those words Our first instinct was not to close the were going to be so relevant, so soon. One of our reporters, Doug Wallace, business but think about our customers, learned while undertaking interviews for especially those who would need This edition of IM Review showcases this Review that a common theme across our services and were involved in key how the company has risen to the all parts of the IM Group was that nobody industries or were key workers. While unique challenge Covid has brought panicked. By the time UK Prime Minister so many companies simply drew down to us. There are still no guarantees, Boris Johnson announced his March 23rd the shutters, we felt we could not and we have no-doubt had some ‘help lockdown, we had already laid plans responsibly do that. From that initial from above’, but I want to publicly say about how to keep the business secure, thought, so many of the key decisions how much I am grateful to our amazing operational and effective, even if the then we made became more natural. staff for working together to put the threat turned into a global pandemic. group in such a positive situation. You never know the real strength of your Two more ‘C’s’ became even more company until it meets a stern test: 2008 critical than normal - cash and was one. This was most certainly another! communication. We knew that we would have to plan our cash flow, We are not perfect. But our culture and assuming no income for three months values – integrity, respect, commitment and substantially reduced income and togetherness – have really been for some time after that. Our finance in evidence this year. I remember 1 Contents IMReview 2020/21 32 GIANT MACHINES CARVE THE WAY FOR JOBS Work paves the way for one of Britain’s largest-ever 77 04 pre-let deals. WANT ACTION? 04 JOHN’S YOUR MAN 36 WELCOME TO 51 Subaru UK’s new Managing SHAREEN JILKA – A DAY THE NEW NORMAL Director is relishing the IN THE LIFE IM Group’s response to the challenge ahead. A baptism of fire for IM Group’s Covid-19 crisis. 51 64 Head of Risk & Governance. 84 A NEW ERA FOR SPITFIRE IT’S ALL ABOUT GIVING 10 CHINA BUSINESS 38 The award-winning IM staff’s magnificent response DOUBLE TOP AWARDS POWERING BACK COVID BOOSTS housebuilder is set for a major in face of pandemic’s demands. FOR FORESTER Business Development looks OUTREACH WORK revamp in 2021. Yet more awards for Subaru’s 66 to expand opportunities in Grace Foundation and Forester e-BOXER in 2020. 56 IM NORDIC GIVES COVID-19 China market and beyond. IM staff ensure youngsters 26 GREAT STAFF, GREAT THE COLD SHOULDER 14 are not forgotten. 87 BUSINESS, GREAT FUTURE The Malmö-based team HASELEY MANOR - THE FUTURE IN FOCUS 40 Specialist Motor Finance overcame extreme challenges ENDING OF A CHAPTER Andrew Edmiston THIRD BITE BY find new ways of working. in six countries. The final luxury apartments looks to the future. ‘BILLION DOLLAR MAN’ at Haseley Manor to be 60 70 Gymshark take a third unit at KEEPING THE CAR FLAGSHIP CENTRE EMERGES sold in early 2021. Blythe Valley Park. BUSINESS ROLLING STRONG 16 44 Nothing stops the work Corners of Brookfield AND THE WINNER IS… D-MAX KEEPS ON of the Sheerness Vehicle became a beacon of hope Another big year of awards for DELIVERING… Import Centre. for thousands of Americans. the Isuzu D-Max. Isuzu’s D-Max helps to keep 74 18 Britain going through the SUBARU IRELAND PIONEERS ANDREW’S WEEKLY VIDEOS tough times. A vital communication tool NEW WAY OF SELLING 48 A brand new online during the pandemic. 20 YEARS AND COUNTING purchasing system for 20 David Challinor on 20 years at Subaru Ireland customers. 77 A MILLION STORIES OF HOPE the IM Group. The incredible plan for a unique structure near IM 20 Group’s former HQ. 26 PICK UP AND CARRY ON How Isuzu’s D-Max met challenges head on. 56 2 3 IM GROUP continually move forward. Maybe prepared. Social lives and businesses Covid has also Charles Miller the ‘new normal’ is a combination of will bounce back – we are seeing it now home and office working, although and I’m very optimistic about the future.” accelerated change, WELCOME my final consideration is just how focused attention on Pat Hanlon, IM’s Treasury and Banking many people say they feel stifled Consultant and a director Specialist how businesses operate by only working at home with its Motor Finance, says that Covid has across the Group and ovid-19 has infected countless TO THE restricted human interaction.” “shone a very bright light on our opened opportunities to millions of people worldwide Tim Wooldridge, Managing Director business and how we operate.” and claimed in excess of new ways of working. C of IM Properties, points to the “We have learnt some hugely-important 1.5 million lives. It’s wrecked economies ‘NEW NORMAL’ fast-growing trend of a new work/life lessons by what we did during the and caused huge social disruption. balance – a kind of ‘new living’ national Covid lockdown. A key lesson And the IM Group has not been beyond just ‘new normal’ working. being that we must keep in closer immune to the dreadful disease. He explains: “Many people are no contact with all our customers, not Yet IM, just as everyone in the UK and longer wedded to the office. Some of just the ones who may be in arrears... beyond, has had to learn to live with the this was going on anyway but Covid has “What we found was that staff terrible virus lurking in the back of every pushed it along. People in big cities, worked equally hard and efficiently aspect of the business. Covid has also such as London, might only spend two at home. We learnt how important accelerated change, focused attention or two-and-a-half days at their office internal communications were and on how businesses operate across the and the rest of the time work at home. we are planning to survey our staff Group and opened opportunities to on a range of topics which could new ways of working.
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