Table of Contents Editing Principles................................................2 Our Ultimate Commitment ..................................3 Shouldering 1.1 CPC Current Status ............................................8 1.2 Operation Achievement ..................................12 Responsibility 1 1.3 Company Management ..................................19 1.4 Communicating with Stakeholders....................27 1.5 Outlook of CPC ...............................................30 Working Together to 2.1 Green Management........................................33 2.2 Fulfilling Environment Protection........................36 Cherish the Earth 2 2.3 Achievement on Greening ...............................52 2.4 Green Products ...............................................55 2.5 Green Energy..................................................56 Special Edition 1 The Green Vanguard- Special Edition CPC’s Green Building Gas Stations ....................57 Special Edition 2 Glorious Hero-Kaohsiung Refinery New Beginning, New Outlook ...........................61 Refueling for the 3.1 Customers and Us ............................................67 3.2 Affiliated Partners ............................................70 Love of Taiwan 3 3.3 Sustainable Workplace ....................................73 3.4 So Good to Have You.......................................79 3.5 Cheering for Love ............................................84 Appendix 1 Global Reporting Initiative(GRI) G4 Reference Table and Appendix Supplementary Guides..................................................................88 Appendix 2 UN Global Compact Reference Table ............................................94 Appendix 3 Reference Table for ISO26000 Social Responsibility Guide.................94 Appendix 4 Assurance Statement from 3rd Party................................................96 CPC Corporate Sustainability Report 2016 01 Table of Contents Editing Principles................................................2 Our Ultimate Commitment ..................................3 Shouldering 1.1 CPC Current Status ............................................8 1.2 Operation Achievement ..................................12 Responsibility 1 1.3 Company Management ..................................19 1.4 Communicating with Stakeholders....................27 1.5 Outlook of CPC ...............................................30 Working Together to 2.1 Green Management........................................33 2.2 Fulfilling Environment Protection........................36 Cherish the Earth 2 2.3 Achievement on Greening ...............................52 2.4 Green Products ...............................................55 2.5 Green Energy..................................................56 Special Edition 1 The Green Vanguard- Special Edition CPC’s Green Building Gas Stations ....................57 Special Edition 2 Glorious Hero-Kaohsiung Refinery New Beginning, New Outlook ...........................61 Refueling for the 3.1 Customers and Us ............................................67 3.2 Affiliated Partners ............................................70 Love of Taiwan 3 3.3 Sustainable Workplace ....................................73 3.4 So Good to Have You.......................................79 3.5 Cheering for Love ............................................84 Appendix 1 Global Reporting Initiative(GRI) G4 Reference Table and Appendix Supplementary Guides..................................................................88 Appendix 2 UN Global Compact Reference Table ............................................94 Appendix 3 Reference Table for ISO26000 Social Responsibility Guide.................94 Appendix 4 Assurance Statement from 3rd Party................................................96 CPC Corporate Sustainability Report 2016 01 Editing Principles About this Report Verification of the Report Since CPC started publishing Corporate Sustainability All the information in the report is verified by the Report (CSR) in 2007, 2016 CSR is the eighth edition of renowned British Standard Institution (BSI). It meets GRI the report. From the perspectives of economy, G4 Core and AA1000 Assurance Standard. BSI environment and society, and with related data and verification report can be seen in appendix and it is detailed description, this report would show CPC’s presented in international general index. If there is any promise and effort on corporate social responsibility in estimation, it would be mentioned in the chapter Our Ultimate Commitment 2015. notes. In this report, Chinese Petroleum Corporation, Taiwan Transformation and Strengthening to Build would be simplified as CPC. All the critical wording, Publishing Schedule phrases, abbreviations, or proper nouns would be Sustainable Competitiveness described in notes shown in the corresponding page. CPC annually publish CSR Latest English version: September, 2016 Previous version: July, 2015 Scope of the Report and Statistics Basis Next version: Jun, 2017 (estimated) International oil prices have fallen significantly since mid-2014, declining by up to 70%. CPC has This report covers CPC’s corporate social responsibility consequently incurred huge losses due to its mandated practice of adjusting the price of gasoline at the pump effort and results from Jan. 1, 2015 to Dec. 31, 2015. accordingly on a weekly basis, the real cost not being reflected until much later. Refinery operations were Some of the contents also cover information before CSR Contact Information severely impacted as various units in the Kaohsiung complex – closed by end-2015 in fulfillment of a pledge and after 2015, and some of the contents related to given to the government – were wound down. The resulting rise in refining costs had a severely negative effect later on policies, goals and plans are also mentioned. Please contact us if you have any question or sugges- on CPC's overall operational efficiency in 2015. The data covers CPC headquarter and its related oper- tion for the CSR. Please refer to the following contact ation system and activities. For the data and items not information. Despite numerous external challenges and the limitations of presented in this report and the material provided in Chinese Petroleum Corporation, Taiwan. operating as a state-owned enterprise under government control, the report, please visit our official company website for CPC is unwavering in its commitment to certain key aims: seeking more information. overseas sources of oil and gas, upgrading its refinery Most of the statistic data for this report comes for No.3, Songren Rd., Sinyi District, Taipei City 11010, operations and technology, diversifying the scope of business, implementing more efficient financial CPC’s internal data collection, research and inquisi- Taiwan (R.O.C.) tion. For the financial data, it is public information and practices and optimizing the use of human it is audited and verified by Deloitte & Touche. Some of Tel: 886-2-87258282 capital. We would like to achieve a transformative breakthrough from the statistic data is cited from public information from Fax:886-2-87899018 government websites, for example, Environmental the current situation, our aim being Protection Administration, and Council of Labor Email: [email protected] to boost our operational efficiency and develop new forms of energy Affairs, Executive Yuan. All the numbers are presented Website: new.cpc.com.tw in common description. ISO 14064-1, Greenhouse gas that support sustainable develop- emission data, ISO 14001, OHSAS 18001 are checked m e n t . M e a n w h i l e , C P C h a s and verified by Bureau of Standards, Metrology and actively met duties and responsi- Inspections, Ministry of Economic Affairs. Compared to bilities to all the stakeholders. 2015 report, there is no information re-editing and no noticeable difference in the scope of the report. You are more than welcome to download the com- Referred Guidelines and Principles plete CSR in PDF format from the CPC official website, http://new.cpc.com.tw/csr/report/ Global Reporting Initiative (GRI) Version 4 Oil and Gas Industry Information Revelation Guidelines AA1000 Assurance Standard ISO26000 Social Responsibility Standard Guidelines UN Global Compact Hand in hand cherish the Earth The report was printed with environmental friendly Soy ink 02 CPC Sustainability Report 2016 CPC Corporate Sustainability Report 2016 03 Editing Principles About this Report Verification of the Report Since CPC started publishing Corporate Sustainability All the information in the report is verified by the Report (CSR) in 2007, 2016 CSR is the eighth edition of renowned British Standard Institution (BSI). It meets GRI the report. From the perspectives of economy, G4 Core and AA1000 Assurance Standard. BSI environment and society, and with related data and verification report can be seen in appendix and it is detailed description, this report would show CPC’s presented in international general index. If there is any promise and effort on corporate social responsibility in estimation, it would be mentioned in the chapter Our Ultimate Commitment 2015. notes. In this report, Chinese Petroleum Corporation, Taiwan Transformation and Strengthening to Build would be simplified as CPC. All the critical wording, Publishing Schedule phrases, abbreviations, or proper nouns would be Sustainable Competitiveness described in notes shown in the corresponding page. CPC annually publish CSR Latest English version: September, 2016 Previous