TH 19 ANNUAL January/February 2016

FACES OF SUCCESS

Rebecca Lee Bella Luci Poughkeepsie, NY Beate Assmuth-Ong and Kendall Ong Mane Attraction Scottsdale, AZ

Jessica Greene Elements Salon Fernandina Beach, FL

Pascal Ibgui Pascal pour Elle Glencoe, IL

Frank and Belinda Gambuzza Salon Visage Knoxville, TN

Sarah Wisda and Christy Vowers Aura Salon and Day Spa Scottsdale, AZ

SALONTODAY.COM A MODERN SALON PUBLICATION You’re Sublime

A spirited round of applause to the 104 Aveda Salons who made the Salon Today 200.* Your style, service and mindfulness make you a sublime force in the world of beauty. We’re honored that you choose Aveda to accompany you on your journey to the top. Not on the list yet? Create a plan to get there — visit experienceaveda.com or call us at 888.688.6659. Remember, you don’t have to do it alone.

ALABAMA CONNECTICUT INDIANA inspire salon TEXAS tonya jones salonspa a new beginning rejuve salon spa Weldon Spring 360 the colour bar salon Birmingham Bethel Carmel philip johnson salon & spa El Paso escape salon & spa solaris avant salon spa ARIZONA St. Louis salon estique Bethel Evansville salon fleur de lis Austin breeze salon & day spa Phoenix FLORIDA IOWA St. Louis the root salon aura salon adara salon and spa Georgetown NEW YORK Phoenix Jacksonville Johnston asanda spa lounge dv8 the salon avantgarde salon spa w Grapevine CALIFORNIA New York adora salon and studio Destin Des Moines scott j garbo a salon Oceanside elements salon serenity couture salon spa New York Austin anasa hair studio Fernandina Beach West Des Moines hue salon NORTH CAROLINA leaf salon and spa trixie’s salon Houston Temecula aabani salon & spa Brooksville Des Moines josephine’s day spa & salon atelier studio Asheville maggie the salon Houston San Jose KANSAS savvy salon and day spa Pembroke Pines leif’s hair studio karen allen salon and spa charisma inner beauty - Cornelius Riverside nuovo salon outward Houston OHIO lux salon spa Sarasota Wichita vanity salon bella capelli sanctuario Houston Fullerton panache salon & spa eric fisher salon Westlake St. Augustine Wichita von anthony salon metro for men canvas salon and skin bar Irvine primp planet hair Frisco Powell Winter Park Wichita COLORADO head quarters salon UTAH rituals centre salon, aveda academy denver & KENTUCKY & spa Clearwater fashion place pure talent salons 501 salon & spa Westlake salon estetica Murray Denver Bellevue john robert’s hair Riverview aveda institute omagi salon & spa studio & spa VIRGINIA Denver the changing room Louisville Mayfield Heights mango salon centre salon hair design pure salon spa nurtur the salon Richmond Aventura Lakewood Louisville Columbus tulip salon and spa truu salon centre salon & spa Fredericksburg Hollywood LOUISIANA OREGON Arvada paris parker gervais salon & day spa WASHINGTON centre salon & spa GEORGIA Hammond Eugene caruh salon & spa Westminster on the green salon and spa mizan Seattle day spa PENNSYLVANIA centre salon & spa, habitude salons and spa Lafayette bella salon & day spa tiffany plaza St. Marys North East Seattle Denver salon 124 MARYLAND nvs salon & spa evolve salon & spa WISCONSIN headlines-the washington Grayson Bel Air Center Valley ecco salon park salon HAWAII salon secrets spa Fitchburg Denver the black cat salon + spa MICHIGAN Kennett Square impressions la tierra salon & day spa Kailua brown & deline Mequon Highlands Ranch Ann Arbor TENNESSEE ILLINOIS neroli salon & spa namaste pure design jon alan salon allure designs in beauty MINNESOTA Milwaukee salons Nashville Libertyville kai salon Denver Champlin onu salon CANADA avalon salon and day spa three cutters Murfreesboro brio salon Deer Park michelle kenric hair & spa Denver Sartell origina salon spa Lethbridge, Alberta jonathan kane salon & spa zinke knoebel hair studio Franklin red bloom salon Flossmoor taj salon & spa Boulder Brooklyn Park tangerine salon and spa Calgary, Alberta salon soca Murfreesboro sin 7 salon Chicago MISSOURI true blue salon White Rock, British Columbia spa bleu ginger bay salon & spa Nashville West Dundee & South Barrington Kirkwood

* Salon Today, January 2016. 19TH ANNUAL

The Many Faces of Success

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1. Jessica Greene 2. Rebecca Lee 3. Beate Assmuth-Ong and Kendall Ong 4. Frank and Belinda Gambuzza 5. Pascal Ibgui 6. Sarah Wisda and Christy Vowers Elements Salon Bella Luci Mane Attraction Salon Visage Pascal pour Elle Aura Salon and Day Spa Fernandina Beach, FL Poughkeepsie, NY Scottsdale, AZ Knoxville, TN Glencoe, IL Scottsdale, AZ

28 salontoday.com January/February 2016 IMPRESSIONS JOSEPHINE’S Mequon, WI DAY SPA & SALON impressionsdayspa.com Houston, TX Kitty Tierney josephinesdayspa.com Staff of Neroli Vivian Yeh Salon & Spa in SQUARE FEET: 4,800 Milwaukee, WI. TOTAL EMPLOYEES: 44 SQUARE FEET: 5,600; 3,000; AVERAGE CUT & STYLE: $45 1,000 Additional Honorees AVERAGE STYLIST INCOME: TOTAL EMPLOYEES: 51 Allure Designs in Beauty, Libertyville, IL $50,000 to $59,999 AVERAGE CUT & STYLE: $60 Avenue Hair Design, Venice, FL BEST-SELLING RETAIL: AVERAGE STYLIST INCOME: Bella Capelli Sanctuario, Westlake, OH Pureology, Redken, Aveda $50,000 to $59,999 Blo, Raleigh, NC COLOR: Redken, Pravana, BEST-SELLING RETAIL: Aveda Centre Salon & Spa, Westminster, Westminster, CO Goldwell COLOR: Aveda Ginger Bay Salon & Spa, St. Louis, MO TECH SUPPORT: TECH SUPPORT: Mikal, SalonBiz, Habitude, Seattle, WA Demandforce Demandforce John Robert’s Spa, Mayfield Heights, OH ASSOCIATIONS: CC, NCA, PBA ASSOCIATION: PBA Mane Attraction Salon, Phoenix, AZ Mango Salon, Richmond, VA “Our wellness plan promotes “To support benefit enrollments Neroli Salon & Spa, Milwaukee, WI health. Qualifying programs and related activities, we Nurtur the Salon, Columbus, OH include smoking cessation, have a benefits administrator, RedBloom Salon, Calgary, Canada weight-reduction programs, alongside a third party Salon Estique, Phoenix, AZ health clubs, yoga, private trainer insurance vendor, to facilitate Salon Laurie & Co, Baltimore, MD and race-entry fees. A $25-per- updates and changes. We Spa Mizan, Lafayette, LA month bonus reward is offered make sure someone is always Three Cutters, Denver, CO to full-time individuals. One local available to our employees Tulip Salon & Spa, Fredericksburg, VA health club matches my $25 for for questions, concerns or Vanity Salon, Houston, TX a $50-per-month fee reduction.” emergencies.”

PAUL KENNETH SALON VISAGE SAVVY SALON TYLER MASON SALON & SPA Knoxville, TN AND DAY SPA SALON SPA Woburn, MA salonvisage.com Cornelius, NC Indianapolis, IN pksalon.com Frank and Belinda Gambuzza savvysalonanddayspa.com tylermason.com Paul Costa and Jackie Maniaci Toni P. Helmandollar Tammie Baker SQUARE FEET: 6,500 SQUARE FEET: 3,700; 1,600 TOTAL EMPLOYEES: 85 SQUARE FEET: 6,200 SQUARE FEET: 5,000 TOTAL EMPLOYEES: 16 AVERAGE CUT & STYLE: $55 TOTAL EMPLOYEES: 42 TOTAL EMPLOYEES: 36 AVERAGE STYLIST INCOME: AVERAGE STYLIST INCOME: AVERAGE CUT & STYLE: $43 AVERAGE CUT & STYLE: $44 $60,000 to $69,999 $50,000 to $59,999 AVERAGE STYLIST INCOME: AVERAGE STYLIST INCOME: AVERAGE CUT & STYLE: $70 BEST-SELLING RETAIL: $50,000 to $59,999 $40,000 to $49,999 BEST-SELLING RETAIL: PK Kerastase BEST-SELLING RETAIL: BEST-SELLING RETAIL: Davines, Professional, and PK EcoChic COLOR: L’Oréal Professionnel Kerastase, Bumble and Benniefactor COLOR: Matrix, L’Oréal TECH SUPPORT: SalonBiz, Bumble, Aveda COLOR: Davines Professionnel Demandforce, Branded App COLOR: Wella, L’Oréal TECH SUPPORT: SalonBiz, TECH SUPPORT: Milano, ASSOCIATION: Intercoiffure Professionnel Demandforce, Constant Contact DemandForce TECH SUPPORT: SalonBiz, ASSOCIATIONS: Intercoiffure, PBA “Our program has six levels of Demandforce, Constant Contact “We have a four-level pricing commission and price increase ASSOCIATIONS: PBA system to give our guests “Our stylists have a wealth- based on performance in four a choice according to their building journal they use key indicators: client count, “At daily huddles we update budget, and to also create a everyday in the salon to allow average service ticket, product the team on goals and what career path for our stylists. them to plan the guests who units per client and prebooking. each individual must achieve Stylists fill out weekly are on their books, their add-on While there are many things to reach them. Weekly, each productivity logs so they always goal with each guest, the totals we could measure, we believe employee has a one-on-one know how their performance from the previous day and a these four metrics best gauge with a team leader to review compares to the goal for their section for personal budgeting.” an individual’s professional achievements and assist in specific level.” performance.” reaching assigned goals.”

salontoday.com January/February 2016 37 INTERLOCKS LUX SALON SALON + SPA Fullerton, CA Newburyport, MA luxsalon.com interlockssalon.com Wade Zylstra and James Cook Ginny Eramo Employee Education classes SQUARE FEET: 3,000 at Charles SQUARE FEET: 4,300 TOTAL EMPLOYEES: 34 Penzone Salons in Powell, OH. TOTAL EMPLOYEES: 46 AVERAGE CUT & STYLE: $75 AVERAGE CUT & STYLE: $65 TRAINING PROGRAM: 24 TRAINING PROGRAM: 24 months Additional Honorees months EDUCATION $ PER PERSON: A New Beginning Inc., Bethel, CT EDUCATION $ PER PERSON: $1,500 Avant Salon Spa, Austin, TX $4,000 BEST-SELLING RETAIL: Aveda Charles Penzone Salons, Powell, OH BEST-SELLING RETAIL: Oribe, COLOR: Aveda Clive and Co., Dallas, TX Shu Uemura, Thermafuse TECH SUPPORT: SalonBiz, Elements of Style Salon & Day Spa, Eldersburg, MD COLOR: Wella, Goldwell Demandforce, Groupon The Fixx Hair Studio, New Braunfels, TX TECH SUPPORT: STX ASSOCIATION: PBA Ginger Bay Salon & Spa, St. Louis, MO ASSOCIATION: PBA Impressions, Mequon, WI “Each service provider can earn Josephine’s Day Spa & Salon, Houston, TX “The education we obtain money toward professional de- Mango Salon, Richmond, VA via travel provides exciting velopment through their Lux Pro Michael Helene Salon Gallery, Dulles, VA opportunities with other salons. bank account. They earn credits Neroli Salon & Spa, Milwaukee, WI We have attended Cosmoprof through retail commissions, Paul Kenneth Salon & Spa, Woburn, MA Bologna, SALON in London, anniversary awards, teaching Progressions Salon Spa Store, Rockville, MD Tracy Cunningham’s Mane bonuses, etc. For many young Spa Mizan, Lafayette, LA Addicts in Miami, the Wella team members, this is their first Vanity Salon, Houston, TX Studio in New York and several experience with a checks and industry trade shows.” balance system.”

PURE SALON SPA TAJ SALON & SPA THREE CUTTERS WESTSIDE HAIR CARE LLC Louisville, KY Brooklyn Park, MN Denver, CO Hackettstown, NJ puresalon-spa.com tajsalonspa.com threecutters.com westsidehair.com Laura Watkins Jeanne Strandin Justin Williams, Brad VanDyke Maureen Kimble

SQUARE FEET: 1,600 SQUARE FEET: 5,000 SQUARE FEET: 750 SQUARE FEET: 1,700 TOTAL EMPLOYEES: 20 TOTAL EMPLOYEES: 42 TOTAL EMPLOYEES: 8 TOTAL EMPLOYEES: 8 AVERAGE CUT & STYLE: $36 AVERAGE CUT & STYLE: $46 AVERAGE CUT & STYLE: $66 AVERAGE CUT & STYLE: $43 TRAINING PROGRAM: 9 months TRAINING PROGRAM: 3-9 TRAINING PROGRAM: 8 months EDUCATION $ PER PERSON: EDUCATION $ PER PERSON: months EDUCATION $ PER PERSON: $1,000 $750 EDUCATION $ PER PERSON: $1,500 BEST-SELLING RETAIL: Redken BEST-SELLING RETAIL: Aveda $1,500 BEST-SELLING RETAIL: Aveda COLOR: Redken COLOR: Aveda BEST-SELLING RETAIL: Aveda, COLOR: Aveda TECH SUPPORT: Envision TECH SUPPORT: SalonBiz, Pureology, Unite TECH SUPPORT: SpaBiz ASSOCIATION: PBA Demandforce, Web Openings COLOR: Aveda ASSOCIATION: PBA TECH SUPPORT: Millennium, “At the end of the year, we “We have streamlined our Demandforce “During our quarterly team develop an education plan for training program so our new ASSOCIATIONS: NCA, PBA, I/SPA meetings, staff members who the next year for the salon as team members can provide have recently passed any a whole, but we also sit down paid services faster. They start “We support hands-on activities to additional education courses with each service provider training on shampoo and style help service providers build their are encouraged to share their to set up their individual and then all the add-on services skills. This includes our yearly experience with the team and goals. It’s important for us to that guests can choose from Taj Mode’ Fashion Show charity pass along their most valuable know that our team is always the upgrade menu. This module event. We transform volunteers piece of information.” learning, growing and bettering takes about 30 days.” into fashion models for the night. themselves.” The hair and makeup is critiqued and the winning models and stylist win prizes.”

salontoday.com January/February 2016 41 CENTRE SALON, CHARISMA INNER EVOLVE SALON AND SPA SCOTT J. AVEDA SALON FASHION PLACE BEAUTY — OUTWARD Center Valley, PA New York, NY Murray, UT Wichita, KS evolvesalonspa.com scottj.com centresalon.com charismainnerbeauty.com Alan Robell and John Riniker Scott Buchannan James F. Pacifico Robin Wolfe SQUARE FEET: 3,700 SQUARE FEET: 2,800 SQUARE FEET: 1,400 SQUARE FEET: 5,000; 2,500 TOTAL EMPLOYEES: 34 TOTAL EMPLOYEES: 220 TOTAL EMPLOYEES: 12 TOTAL EMPLOYEES: 33 AVERAGE CUT & STYLE: $55 AVERAGE CUT & STYLE: $75 AVERAGE CUT & STYLE: $32 AVERAGE CUT & STYLE: $47 RETAIL INVESTMENT: $35,000 RETAIL INVESTMENT: $50,000 RETAIL INVESTMENT: $65,000 RETAIL INVESTMENT: $28,000 BEST-SELLING RETAIL: Aveda BEST-SELLING RETAIL: Aveda BEST-SELLING RETAIL: Aveda BEST-SELLING RETAIL: Aveda COLOR: Aveda COLOR: Aveda COLOR: Aveda COLOR: Aveda TECH SUPPORT: SalonBiz, TECH SUPPORT: SalonBiz, TECH SUPPORT: SalonBiz, TECH SUPPORT: Mikal, Demandforce Demandforce Demandforce Constant Contact ASSOCIATION: PBA ASSOCIATIONS: Intercoiffure, PBA “We meet with our “We selected the member “Peter Millard, author of manufacturer’s salon of our team who is the most Reinventing Space for Salons “Our product organization development partner three enthusiastic about product and and Spas, taught us that lining system within our software is times a month. The meetings has excellent retail sales to up more products across, designed with the counter in range from product knowledge be part of our Aveda mentor versus just deep, gives the mind. It’s all entered by where classes, updating shelves for program. She attends meetings illusion of abundance. It’s a it lives on the shelf in the salon. changing schematics, coaching with our DSL to learn about new bigger investment, but it helps You don’t have to know the employees on successful products and how ingredients sell more.” category, just where it sits on retailing and event planning.” are sourced. She shares what the shelf. So anyone can count she’s learned with the staff and product.” leads product launches.”

SIN 7 SALON STUDIO 700 White Rock, BC SALON & SPA Additional Honorees sin7salon.com Corona, CA Courtney Clark and studio700corona.com Bii Hair Salon, West Dundee, IL Katherine Ross Tamra Segert Blo, Raleigh, NC Canvas Salon and Skin Bar, Powell, OH SQUARE FEET: 1,200 SQUARE FEET: 1,800 Ginger Bay Salon & Spa, St. Louis, MO TOTAL EMPLOYEES: 13 TOTAL EMPLOYEES: 12 Habitude Salons and Spa, Seattle, WA AVERAGE CUT & STYLE: $48 AVERAGE CUT & STYLE: $55 Interlocks Salon + Spa, Newburyport, MA RETAIL INVESTMENT: $40,000 RETAIL INVESTMENT: $8,000 Jon Alan Salon, Nashville, TN BEST-SELLING RETAIL: Aveda BEST-SELLING RETAIL: Eufora Josephine’s Day Spa & Salon, Houston, TX COLOR: Aveda COLOR: Eufora Michael Helene Salon Gallery, Dulles, VA TECH SUPPORT: Milano, TECH SUPPORT: Insight, Maggie the Salon, Pembroke Pines, FL Hootsuite, Survey Monkey, Constant Contact Maxime Salon, Hingham, MA MailChimp ASSOCIATION: PBA Neroli Salon & Spa, Milwaukee, WI Nuovo Salon Group, Sarasota, FL “Products that aren’t hot sellers “It’s really important to change Nurture the Salon, Columbus, OH still need to move, so we merchandising displays once Roots Salon, Greendale, WI encourage guests to sample a month. We have clients Salon Soca, Chicago, IL products before buying if it’s booking every four to six Schardein’s, Oklahoma City, OK something new to them. We’ve weeks, and I want them to see Serenity Couture Salon Spa, West Des Moines, IA also enjoyed good success and experience new visuals Solaris, Evansville, IN rates with in-salon Try-Me each time they visit our salon.” Spa Bleu, West Dundee & South Barrington, IL feature displays.” Spa Mizan, Lafayette, LA Voga Salon, Inc., Overland Park, KS Zanya Spa Salon, Lambertville, NJ

salontoday.com January/February 2016 43 JÓN ALAN SALON MANGO SALON Nashville, TN Richmond, VA jonalansalon.com mangosalon.com Jon and Alan Snetman Patrick and Roberta Heaney

SQUARE FEET: 3,200; 2,500; SQUARE FEET: 4,000; 2,000 1,900 TOTAL EMPLOYEES: 98 Retail area TOTAL EMPLOYEES: 38 AVERAGE RETAIL $/TICKET: $42 of Interlocks Salon + Spa, AVERAGE RETAIL $/TICKET: $22 RETAIL AS % OF SALES: 13% Newburyport, MA RETAIL AS % OF SALES: 28% AVERAGE CUT & STYLE: $79 AVERAGE CUT & STYLE: $50 BEST-SELLING RETAIL: Aveda, BEST-SELLING RETAIL: Aveda Bumble and Bumble Additional Honorees COLOR: Aveda COLOR: Aveda Avalon Salon and Day Spa, Deer Park, IL TECH SUPPORT: STX TECH SUPPORT: Millennium, Bii Hair Salon, West Dundee, IL ASSOCIATIONS: Intercoiffure, Constant Contact Dolce Salon & Spa, Scottsdale, AZ PBA, 2 to 10 Network ASSOCIATION: PBA Ginger Bay Salon & Spa, St. Louis, MO Habitude Salons and Spa, Seattle, WA “We added sinks to our “During our Guest Appreciation The Hair Company, Leonardtown, MD retail area to allow guests to Month, we run specials focused Hollywood Hair Salon and Spa, Centralia, IL experience scrubs and body on new products. Guests can Interlocks Salon + Spa, Newburyport, MA washes prior to purchasing, take $2 off a product they Josephines’s Day Spa & Salon, Houston, TX as well as makeup displays have never tried before, which Maggie The Salon, Pembroke Pines, FL featuring testers of our entire is great for recently released Michael Helene Salon Gallery, Dulles, VA collection. We offer hand and products. Hair treatments are Progressions Salon Spa Store, Rockville, MD arm massages to expose marked down to $10, making Signature Salon, Macon, GA guests to our lotions, and a them an easy add-on to any Solaris, Evansville, IN finishing touch of makeup to service.” test drive new colors.”

NEROLI SALON & SPA PASCAL POUR ELLE SALON SECRETS SPA TEDDIE KOSSOF Milwaukee, WI Glencoe, IL Kennett Square, PA SALON SPA nerolispa.com pascalpourelle.com salonsecretsspa.com Northfield, IL Susan Haise Pascal Ibgui Tiffany Lahn teddiekossof.com Teddie Kossof and Alan Kossof SQUARE FEET: 7,600; 5,200; SQUARE FEET: 7,000 SQUARE FEET: 5,500 4,800; 4,200; 1,300 TOTAL EMPLOYEES: 78 TOTAL EMPLOYEES: 33 SQUARE FEET: 17,000 TOTAL EMPLOYEES: 200 AVERAGE RETAIL $/TICKET: $35 AVERAGE RETAIL $/TICKET: $57 TOTAL EMPLOYEES: 88 AVERAGE RETAIL $/TICKET: $18 RETAIL AS % OF SALES: 10% RETAIL AS % OF SALES: 21% AVERAGE RETAIL $/TICKET: $39 RETAIL AS % OF SALES: 18% AVERAGE CUT & STYLE: $85 BEST-SELLING RETAIL: Aveda RETAIL AS % OF SALES: 12% AVERAGE CUT & STYLE: $47 BEST-SELLING RETAIL: Oribe, COLOR: Aveda AVERAGE CUT & STYLE: $50 BEST-SELLING RETAIL: Aveda Kérastase, Living Proof TECH SUPPORT: Millennium, BEST-SELLING RETAIL: Rene COLOR: Aveda COLOR: Goldwell, Redken, Wella Demandforce Furterer, Moroccanoil, TECH SUPPORT: Millennium, TECH SUPPORT: Rosie, Keratin Complex Constant Contact Demandforce “In February, we had a ‘Pucker COLOR: Goldwell, Wella, ASSOCIATIONS: Intercoiffure, Up’ contest. At the end of every Keratin Complex ISBN, NCA, PBA “We have created software that service the guest was given a TECH SUPPORT: Millennium, enables clients and our staff sample of lip color and asked to Demandforce “Strategic partnerships have to use our website via mobile kiss a piece of paper and write ASSOCIATIONS: CC, The Day rolled into our merchandising. devices or in-salon iPads. their name on it. The lip prints Spa Association, PBA For Father’s Day we partnered The interactive software asks were displayed at the front with a neighboring men’s the user questions regarding desk, and both the guest and “We gave our vendors the clothing store. Often people their specific hair type and the stylist were entered into a dimensions of the retail space don’t think of the salon when issues, then it guides them to drawing to win a spa service. and had each create a planogram buying for dad, but our joint particular products and services Those were the best makeup so we would know how to design display supported a 5% growth to meet their individual needs.” sales we had to date.” the footprint for the shelves. We in Father’s Day sales in 2013 mapped out the space using and 2014.” each vendor’s recommendation on how their products sell best.”

salontoday.com January/February 2016 49 INTEGRITY LASH NAMASTE PURE DESIGN Pasadena, CA SALONS integritylash.com Denver, CO Additional Honorees Tussanee Luebbers namastehair.com The Black Cat Salon + Spa, Kailua, HI Rick Van De Riet and Blo, Raleigh, NC SQUARE FEET: 2,000 Tommy Pernell Brown & DeLine, Ann Arbor, MI TOTAL EMPLOYEES: 12 Canvas Salon and Skin Bar, Powell, OH AVERAGE LASH SERVICE: $105 SQUARE FEET: 1,600; 800; 450 The Circle Salon, Chicago, IL CULTURE: integrity, innovative, TOTAL EMPLOYEES: 35 Clive and Co, Dallas, TX professional AVERAGE CUT & STYLE: $45 Cortello Salon, Jacksonville Beach, FL BEST-SELLING RETAIL: Bella CULTURE: “I honor you.” DV8 the Salon, Grapevine, TX Lash, Revitabrow BEST-SELLING RETAIL: Aveda Elements of Style Salon & Day Spa, Eldersburg, MD TECH SUPPORT: Booker, COLOR: Aveda Evolve Salon and Spa, Center Valley, PA Locbox, MailChimp TECH SUPPORT: SalonBiz Habitude Salons and Spa, Seattle, WA ASSOCIATIONS: PBA, NEESA ASSOCIATION: PBA Impressions, Mequon, WI John Robert’s Spa, Mayfield Heights, OH “Aside from daily huddles, “Our culture is going the extra Lux Salon, Fullerton, CA we also have monthly team mile to honor people. For Neroli Salon & Spa, Milwaukee, WI meetings where we take the example, if we hear one of Nuovo Salon Group, Sarasota, FL staff out to a nearby resaurant, our long-term guests is going Nurtur the Salon, Columbus, OH buy lunch and spend some through chemo, we offer them Paul Kenneth Salon & Spa, Woburn MA time looking at the bigger six weeks of free massage. Progressions Salon Spa Store, Rockville, MD picture. At these meetings we If we are out of a specific RedBloom Salon, Calgary also share the Employee of the product, we will locate it at Scott J Aveda Salon, New York, NY Month.” one of our other locations and Studio Be Salon, Ft. Collins, CO deliver it to the guest’s home.” Tangerine Salon and Spa, Murfreesboro, TN

PARIS PARKER SALON LAURIE SIGNATURES SALON SPA BLEU SALONS & SPAS & COMPANY Lake Charles, LA West Dundee and South Hammond, LA Baltimore, MD signaturessalon.biz Barrington, IL parisparker.com salonlaurie.com Wendy White-McCown spa-bleu.com Debra Neill Baker and Laurie K. Schroeder Tammy Coakley Edwin Neill SQUARE FEET: 1,500 SQUARE FEET: 1,100 TOTAL EMPLOYEES: 24 SQUARE FEET: 3,600; 2,900 SQUARE FEET: 8,800; 6,800; TOTAL EMPLOYEES: 22 AVERAGE CUT & STYLE: $40 TOTAL EMPLOYEES: 70 1,900; 600 AVERAGE CUT & STYLE: $69 CULTURE: family, integrity, AVERAGE CUT & STYLE: $65 TOTAL EMPLOYEES: 214 CULTURE: “Unlike any other!” efficiency CULTURE: passionate, caring, AVERAGE CUT & STYLE: $48 BEST-SELLING RETAIL: Aquage, BEST-SELLING RETAIL: Bumble accountable CULTURE: inspired, educational, private label and Bumble, Intelligent BEST-SELLING RETAIL: Aveda supportive COLOR: Goldwell Nutrients COLOR: Aveda BEST-SELLING RETAIL: Aveda TECH SUPPORT: Millennium, COLOR: Wella, Pravana TECH SUPPORT: Millennium, COLOR: Aveda Demandforce TECH SUPPORT: SalonBiz, Demandforce TECH SUPPORT: SalonBiz, ASSOCIATION: PBA Demandforce ASSOCIATION: PBA Demandforce ASSOCIATIONS: ISBN, PBA “Being a team-based pay salon “In May, our salon was “After Serious Business, a creates the team atmosphere extensively damaged when a group of five team members “Our culture is very influenced right from the beginning. Our drunk driver plowed through our approached the management by Qnity, which teaches beauty annual salon retreat is all about front entrance. Within an hour team about developing Spa professionals how to build the team! Each year I create of the crash, our salon team Bleu Ambassadors. There is their individual businesses in competitions that produce some came together ready and willing one from each department ways that are in line with our of the funniest ‘smack talk.’” to do anything to help clean up. and they attend and run our practices. Each team member Within 48 hours, we worked to monthly calls, and take turns goes through the program and salvage what we could and set presenting ideas for building we’ve added their tools to our up a temporary location.” team culture.” culture.”

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