GVL Annual Report 2018/19 3.7 MB PDF File

Annual Report 2018/19 Our Vision We connect, empower and inspire our communities.

Our Mission To deliver library services that are accessible, relevant and support the social, cultural and economic needs of our communities.

Our Values

Community Teamwork Innovation Respect Annual Report 2018/19 1

Contents

From the Chairperson 2

From the CEO 3

About Goulburn Valley Libraries 4

Our Board 5

Governance 7

Our People 8

Highlights 11

Library Operations 12

Online Library 20

Collections 22

Library Performance 2018/19 26

Directory 32 2 Goulburn Valley Libraries

From the Chairperson

I am pleased to provide this report We have been very supportive of as Chairperson of Goulburn Valley the state wide “Libraries Change Libraries for my second term. Lives” advocacy campaign. It is clear that our libraries contribute Our libraries are continuing to so much to our communities as provide much need services to demonstrated by the “Libraries our communities as they evolve Work” report that showed that for to provide many community every $1 the community spends on services and life long learning Public Libraries $4.30 of benefits opportunities, beyond the is returned to the community. traditional lending services. We will continue to lobby and Our Board have supported the advocate for better funding for removal of overdue fees and libraries as they struggle to meet a fairer fee structure for our community needs and expectations community meeting rooms. We in our growing communities. will continue to focus on removing I would like to thank our dedicated barriers to participation in our staff for their continued service, libraries. advice and commitment to our The Board welcomes Cr Kate communities throughout the year. Stothers from Strathbogie Shire I commend this report to all our and said farewell to Cr Debra stakeholders. Bower who had served on the Board for many years including stints as Chairperson and Deputy Seema Abdullah Chairperson. Chairperson

We have overseen progress in the plans for new library developments at Tatura and Yarrawonga and look forward to the opening of much better facilities in coming years. Annual Report 2018/19 3

From the CEO

2018/19 has been another year of • Approval of our new Enterprise continued progress for Goulburn Agreement 2018 by the Fair Valley Libraries in the delivery of Work Commission our Library Plan 2018-22, despite • Implementation of a new online very tight financial constraints. Our rostering and timesheet system staff have worked hard to deliver “Deputy” services for our communities. • Implementation of a new online Highlights of the year have collections management system, included: “Collections HQ” • Increased membership and • Recognition of Cobram growth in loans Library in National and State • Continued growth and use in Architectural Awards our eResources • Working with new VAGO • Continued improvements in appointed auditors to ensure collection quality proper financial governance of the Corporation. • Launching the statewide Libraries Change Lives campaign Finally, I would like to thank our dedicated management team • Further development of the and staff who have continued to plans for a new Yarrawonga support positive change for the Library benefit of our member Councils • Successful funding application and communities. for the redevelopment and expansion of the Tatura Library Kevin Preece and commencement of detailed CEO design

• Review of our fees and charges including the removal of overdue fees

• Adoption of a standardised and revised meeting room fee schedule that removed fees for community groups 4 Goulburn Valley Libraries

About Goulburn Valley Libraries

Goulburn Valley Libraries provides library services We operate 10 libraries by agreement in the towns to the communities in the municipalities of Greater of Cobram, Euroa, Mooroopna, Nagambie, Nathalia, Shepparton City Council, Moira Shire and Strathbogie Numurkah, Tatura, Violet Town, Yarrawonga and the Shire. We serve a population of 105,5131 people over city of Shepparton. We also operate a Mobile Library an area of 9,7721 square kilometres. service that serves smaller towns and communities within the region.

A Central Administration centre in Shepparton supports the library operations by providing shared support services and logistics.

Library Mobile library service

Bearii Moira Shire Strathmerton Cobram

Barmah Picola Katunga Waaia Yarrawonga Nathalia Katamatite

Numurkah Tungamah

Tallygaroopna St James Katandra West

Sirius College Dookie Merrigum Shepparton Greater Mooroopna South Shepparton Shepparton Tatura

Toolamba

Murchison

Violet Town Strathbogie Nagambie Euroa Shire

Longwood Strathbogie

Avenel

1 ABS Population statistics, June 2018 Annual Report 2018/19 5

Our Board

Moira Shire Strathbogie Shire Greater Shepparton City Council

Cr Gary Cleveland Cr Debra Bower Cr Seema Abdullah Deputy Chairperson (Retired November 2018) Chairperson

Ms Sally Rice Cr Kate Stothers Mrs Kaye Thomson Executive representative (Joined November 2018) Executive representative

Ms Alex Monk Mr David Roff Mr Derek Poulton Community representative Executive representative Community representative

Ms Amanda Tingay Community representative 6 Goulburn Valley Libraries

Our Corporation is governed by the Goulburn Board Meeting Attendance Valley Libraries Board. The Board is made up of nine representatives: a Councillor from each municipality, an Executive representative from each Shire and a Community representative from each Shire. The Board met on six occasions throughout 2018/19.

Cr Seema Abdullah was re-elected Chairperson from

November 2018. Cr Gary Cleveland was elected Meetings Board attended Finance & Audit Committee meetings attended CEO Performance Matters Committee Deputy Chairperson. Cr Seema Abdullah 5 - 1

Cr Debra Bower retired as Strathbogie Shire Councillor Cr Gary Cleveland 5 - 1 representative in November 2018 and Cr Kate Stothers was nominated to replace her. Cr Debra Bower 1 - -

The Finance and Audit Committee membership is Cr Kate Stothers 3 - - made up of the three Senior Executive representatives David Roff 5 5 1 from each member Council. The current membership includes David Roff (Chairperson), Ms Kaye Thomson Sally Rice 4 5 - and Ms Sally Rice. Kaye Thomson 4 3 -

The CEO Performance Matters Committee is formed Derek Poulton 5 - - from the Chairperson and Deputy Chairperson Alex Monk 2 - - and a Shire Executive Officer, currently David Roff, ensuring representation from each Council. This Amanda Tingay 4 - - committee meets as and when required to review CEO performance, remuneration and contract. Board members also attended numerous community and associated library events and other library project meetings.

“The library allow me to use internet and apply for the jobs. It is useful sources.” New resident Annual Report 2018/19 7

Board Meeting Attendance

“The library is a great place to relax with a good book.”

Governance

Equal Employment Opportunity Freedom of Information

We continue to have a strong focus on equal The public has the right under the Freedom of employment opportunity with measures in place to Information Act to apply for access to Corporation ensure the workplace is free of discrimination and information, including viewing documents and/or harassment. obtaining personal copies. No formal requests were received during 2018/19. In addition the Corporation No complaints have been lodged with the Equal makes available the required documentation pursuant Opportunity Commission about the Corporation’s to the Local Government Act 1989. activities.

Protected Disclosure How We Managed Our Risks The Corporation manages some of its more significant We are committed to the aims and objectives of the risks through appropriate insurances. We have placed Protected Disclosure Act 2012 which are designed to our required insurances with: protect people who come forward with a disclosure about improper conduct by public bodies or public –– MAV Insurance Liability Insurance for Public and sector employees. We do not tolerate improper Products Liability and Professional Indemnity conduct by employees or Board members, nor the –– Jardine Lloyd Thompson Pty Ltd for Industrial taking of reprisals against those who come forward Special Risks (i.e Assets), Directors’ and Officers’ to disclose such conduct. During 2018/19 there were Liability, and Personal Accident – Corporate Travel no disclosures, matters, requests or applications –– EML Insurance for Workcover Insurance made under the provisions of the Act. The Board –– Zurich for Motor Vehicle Insurance also adopted a new Protected Disclosures Policy that superseded our previous Whistleblowers Policy. During 2018/19 the Board again reviewed the Corporate Risk Register and risk management plans. 8 Goulburn Valley Libraries

Our People

We employed a team of 71 full time, part time Staff turnover and casual employees across our static libraries, 2017/18 2018/19 our administration and shared services building and our Mobile Library. In the past year, seven staff New employees 8 7 have ceased employment with seven commencing. Resignations / Retirement 7 7 Providing opportunities for young people (including casual) to experience employment continues to be important, particularly for the libraries where we employ juniors to restock shelves (currently We farewelled Justus Hagan, who retired after in 4 libraries). We also have student work 29 years with Goulburn Valley Libraries. We experience placements and have accommodated welcomed Julie Best as Aboriginal Library Officer, students completing volunteering for different Margaret Maconachie to the Euroa Library organisations. Coordinator position and new casual staff including Natasha Bell and Maggie McCafferty.

2017/18 2018/19 Length of service at GVL Total employee numbers 71 71 0-5 years – 35 11-20 years – 14 Permanent employees 6-10 years – 11 21 years & over – 11 10 11 full time Age breakdown (%) Permanent employees 32 33 part time 2% Casual employees 29 27 14% 15-19 3% Full time equivalents 25.63 25.76 20-29 32% 30-39 Male 12 13 14% 40-49 Female 59 58 50-59 60-69 13% 70-79 22% Annual Report 2018/19 9

Gender breakdown The Leadership Team

Kevin Preece – Chief Executive Officer 7 8 FT - female 3 Jenny Wyllie – Library Services Manager 3 PT - female Alexandra Andrew – Communications and Information Casual - female Technology Manager Cindy Decker – Human Resources Coordinator and 30 FT - male acting Technical Services Manager 20 PT - male Jan Sutton – Senior Projects Librarian Casual - male

Training and Development Summary of the number of staff by department, employment type and gender The Corporation encourages staff in their professional development, providing opportunities for attendance at seminars and conferences. While distance and timing can often be restrictive, two opportunities were presented for online learning.

Branching Out Family History Online training gave staff the skills to assist with this popular pastime.

Library Services Services Technical ICT Corporate Services and Administration Total Reaching Readers is designed for frontline staff to Permanent FT - develop skills in planning and implementing reader 3 1 4 8 female development activities and programs. Staged over six Permanent FT - months, we had 6 staff complete the training. 1 - 2 3 male Two staff are progressing towards completion of Permanent PT - 25 3 2 30 tertiary qualifications. female

Permanent PT - Other professional development activities included: 3 - - 3 male –– Attendance at PLV Special Interest Group meetings Casual - 20 - 20 female –– Auslan training – 3 staff

Casual - –– Conference: Adult Literacy Connect 7 - - 7 male –– Seminar: Early Childhood Learning Total 59 4 8 71 –– Grant writing workshops – 4 staff –– Seminar: LibMark – On The Same Page Note: Junior casual employees that restock shelves comprise approximately 37.5% of the casual staff pool. A high proportion of –– Conference: Innovation in Adult Literacy – 2 staff the workforce continues to be female and employed in a part time –– Conference: Libraries, Democracy and Social or casual capacity. Inclusion –– Conference: Stronger Together –– Zart Art workshops – children’s activities –– Report Writing – 2 staff 10 Goulburn Valley Libraries

Organisational Structure

Board CEO Seema Abdullah Kevin Preece (Chairperson)

Technical Library CIT Human Senior Services Services Alexandra Resources Projects Cindy Decker Jenny Wyllie Andrew Cindy Decker Jan Sutton (acting)

Branch Technical CIT Libraries Services Services

Mobile Library

Programs “Libraries fostered my love of reading… and I still love to read today.”

Matt Dowling, ABC Goulburn Murray and Libraries Change Lives Champion Annual Report 2018/19 11

Highlights

Tatura Library refurbishment and Overdue Fees – gone! extension One week before Christmas 2018 we announced Greater Shepparton City Council applied and to the world that Goulburn Valley Libraries now has received approval for a $600k Living Libraries “no overdue fees”! The removal of overdue fees Infrastructure Fund grant. Detailed design removes a significant barrier to library participation work commenced for a 250m2 extension and by many people. At the same time we forgave all refurbishment of the old library. This will effectively long standing overdue fee debt. As a result we double the size. Pending Council approval, work will have welcomed many long lost patrons back to the commence late 2019 and we hope the new library library. We also introduced one “automatic renewal” will be open by July 2020. of items that are overdue to help people manage their returns. Incentive to return items is retained by continuing to charge for replacement of items that Yarrawonga community consulted are lost. on library location The Moira Shire progressed further with the planning Libraries Change Lives! for a new library at Yarrawonga and consulted An exiting new campaign to promote the value of with the local community on preferred options. public libraries and advocate for improved funding Respondents to a community survey overwhelmingly and resources commenced in September 2018. chose a greenfield library site at the rear of the Goulburn Valley Libraries had our own Libraries existing Town Hall as the preferred option over Change Lives launch event at the Shepparton Library including the library within the Town Hall itself. on 31 October 2018. Local ABC radio presenter and Council will now further develop a precinct Master our own local library champion, Matt Dowling made Plan and Concept Plans for the new library with a a great presentation and we have also had many view towards an application for funding in mid 2019. Libraries Change Lives themed events held at our other libraries. The campaign has gained momentum New Enterprise Agreement 2018 and will continue to be at the forefront of our approved promotional efforts going forward. Following negotiation and submission of our new Enterprise Agreement, the Fair Work Commission Award winning Cobram Library! approved the agreement on 24 December 2018. Cobram Library opened in November 2017 and Just in time for Christmas. The key agreed employee was shortlisted for two major awards. The library outcome is for a pay increase of 1.5% per year reached the top four and was highly commended with a minimum of $18 per hour for four years, in the National Australian Library and Information commencing 1 July 2018. Association Library Design Awards and the top two of the Victorian Architectural Awards. A great eBook use keeps on growing! achievement competing against bigger, well-funded urban projects and a tribute to the architects, Cohen We continue to see phenomenal growth in eBook Architects. and eAudio book use, and we have continued to grow our collection to meet this demand. Borrowbox is the preferred platform with 80% of all use on this platform. 12 Goulburn Valley Libraries

Library Operations

Operations Shepparton Library had CCTV installed to provide a greater level of safety and security for staff and A highlight of the year was the exhibition Let Me patrons. All branches have now been issued with Be Myself: the story of Anne Frank, held at the personal safety devices to improve safety for staff Shepparton Library December 2018 - March 2019. working alone. We received a grant from the Greater Shepparton City Council and assistance from Soroptimists Shepparton, We continue to provide a range of activities for and the Friends of the Shepparton Library to cover children. Several branches enjoyed performances of the cost of bringing the exhibition to Shepparton. Immersion Puppetry, while Mooroopna hosted Playing This was the first time an exhibition of this size has with Poems. Nagambie hosted two children’s sessions been held at the library. A preview evening and also a provided by Strathbogie Shire, and Emma Kennedy community launch was held, with excellent coverage continued our partnership with Greater Shepparton on television. City Council to provide Story Time in the Park. Author Kaye Baillie joined Rhyme Story Time at Shepparton Christmas came early for Goulburn Valley Libraries where she read her book Message in a Sock. members when we removed overdue fees in December 2018. Not only were fees no longer Staff absences due to illness and injury, although imposed, but those already accrued were cleared challenging, have provided opportunities for from membership records. This action met with professional development. Many staff have embraced positive feedback from patrons. On the morning it the challenges afforded them, undertaking eLearning was announced, a family of three returned to the and Craft & Coffee sessions, working in different Shepparton Library, knowing that the $300 accrued in branches and experiencing different roles. overdue fees would no longer be payable.

Let me be myself: the story of Anne Frank Annual Report 2018/19 13

The community borrowed 15,387 items from the Mobile Library service in 2018/19.

Self Print and Pay We installed new software and a Self Print and Pay station at the Shepparton Library in March 2019. This will also enable wireless printing. Shepparton Library has the most traffic at the PC and printer and required Public PCs a staff member to be at the desk at all times to release We replaced public PCs with new ones at Euroa, print/copies and accept payments. Mooroopna, Shepparton and Yarrawonga. The The new system enables self print release at a public remainder at Mooroopna, Shepparton and Numurkah PC station and a cash deposit/change machine at the will be replaced early in 2019/20. printer. Patrons will also be able to pay at the counter via EFTPOS. The new system will release staff from the desk enabling better on-floor service and assistance. Mobile Library - Serving our Small Communities The Mobile Library experienced a slight alteration to NBN the schedule when Invergordon Primary School closed. We began the replacement of our internet modems This provided an opportunity to attend at Katamatite at every branch and Administration with a Managed Primary School. Despite some mechanical issues Infrastructure option and upgraded to NBN. This has during the year, there was only one occasion when the resulted in a better data and communications service Mobile was unable to reach its scheduled destination. and reduced data and communications costs. At the Two extreme fire danger days also saw the Mobile stay end of June we have upgraded the Administration off the road, in the interests of safety for both library office as well as Violet Town, Numurkah, Cobram and staff and patrons. Yarrawonga libraries. We are exploring ways to improve services to small Nathalia has been upgraded to the new infrastructure communities into the future as needs and technology – NBN is available in 2020. change. 14 Goulburn Valley Libraries

Community Engagement The past twelve months has been a time of and Programs embedding adult programming into branch schedules. Staff are now more confident to undertake sessions, We were excited to be selected as a venue for a introduce new programs and reach out to the heat of Poetry Slam at Nagambie Library in July. This community. vibrant and dynamic event saw poets from a wide area Our programming is continually being reviewed, to converge on Nagambie for a night of poetry and fun, ensure we are meeting the needs of our communities; with the host Joel McKerrow kicking off the evening new programming has included Human Book Club, with a poem of his own. The two winners then and Movie and Popcorn days. The structure and went on to compete at the state Poetry Slam final in frequency of eLearning has been reviewed in response Melbourne, which two staff members also attended. to demand. One-on-one tech assistance is now being As usual, the Nagambie community fully supported offered in place of a regular eLearning sessions in this event, and the feedback was overwhelmingly some branches positive. The host commented that the audience was even larger than that at city heats. Our participation in community events, such as the Out In The Open Festival in Shepparton, Numurkah We successfully applied for a grant from the Law Show and the Community Halloween celebration at Foundation Victoria and offered a program of events Nathalia requires commitment by staff to work outside across five branches during Law Week, including Coffee rostered hours. Sew A Softie was in partnership with with a Cop; Seniors Wills, Power of Attorney and Estate SAM, we collaborated with our member Councils Planning; Justice of the Peace Signing Station and during the Senior’s Festival, and held several activities Australian Visas and Migration Law Basics. Mooroopna during the Shepparton Festival for the first time. branch partnered with Mooroopna Education and Activity Centre for a well-attended information session, Primary Care Connect and the Shepparton Library “Seniors and the Law”. collaborated in board games and film nights, we expanded our audience for the Sydney Writers Festival Other funding came from Social Seniors grants which streamed live into Shepparton Library over three and Moira Shire Cultural Diversity Week grants. days, and a Big Morning Tea at Nagambie Library A mini-festival at Shepparton Library focused on raised over $630 for cancer research. environmentally friendly topics.

Coffee with a Cop Annual Report 2018/19 15

“Our Friday morning group is the one day of the week I look forward to; I have made some lovely friends.”

Friends of the Library

Celebrating We continue to enjoy the support of Friends of the NAIDOC Week Library groups, who fund-raise through book sales and at Shepparton raffles. Friends groups have purchased new couches Library at Numurkah, Yarrawonga and Mooroopna branches, continue to support our children’s activities, subscribe to magazine titles and provide refreshments for author Aboriginal Community visits and other events at the library. The Friends of Euroa Library continue a busy schedule of author Shepparton branch hosted “Finding Your Mob”, visits, hosting Rosalie Ham and David Astle, as well as a talk by staff from the Koori Records Unit at Public continuing to support library programs and have also Records Victoria. refurbished the courtyard at Euroa Library. The Goulburn Valley has a relatively large indigenous Perhaps the most important role the Friends undertake population, and Goulburn Valley Libraries identified is assistance in the delivery of the Home Library Service, this community as one which could be better which could not go ahead without their support. served by our library service. The permanent part- time position of Aboriginal Library Officer was We appreciate the support Friends groups and created to provide opportunities to interact with volunteers provide for our programs, both materially our indigenous community, identify what this and financially. community needs from the library service and how we can encourage participation. Julie Best, a local Yorta Yorta woman, is employed for two days per Book Clubs week. Her role to date has primarily been building There are 27 Book Clubs across the region. There are networks within the indigenous community, to 11 Book Clubs in Shepparton, one in Tatura, three in raise awareness of the library and our services. Yarrawonga, three in Cobram, three in Numurkah and Julie has undertaken outreach visits to schools six in Euroa. and kindergartens, Rumbalara Homework Club Two preview sessions, one in the afternoon and one and Rumbalara Aged Care as well as participation in the evening, were held at Euroa Library on Tuesday in community events such as St Georges’ Road 2 October 2018, for all the Library Book Clubs in Festival. Julie also supports the administration of the Euroa to look at a copy of all the books on the Book Dungala-Kaiela Writing Awards, and will be fully Club Titles List for 2019. A similar preview session trained in library duties so that she is available for for the Library Book Clubs in Numurkah was held at work in our branch libraries. Numurkah Library on Thursday 11 October 2018. 16 Goulburn Valley Libraries

“We have a weekly group that meet for a friendly game of scrabble – as seniors, this is a marvelous way to keep our minds young and active.” Adult Programs

Number of Programs Number of Programs Name of Program in libraries in the community Number of attendees

All Abilities Programs 105 1 715

Author Visits 30 0 825

Adult Programs* 96 0 464

Book Club/Book Chat 43 0 344

Friends of the Library 100 4 1,063

Knitting Group 83 0 568

eLearning 103 0 377

Craft Programs 113 0 820

Library Tours 19 0 190

Indigenous Programs 13 9 178

Invigilation 4 0 4

Events 55 1 951

Multicultural 31 1 178

Openings/meetings 80 2 419

Total 875 18 7,096

* Includes study groups, scrabble club and crochet group

There has been a 16% increase in the number of program sessions offered in 2018/19. The 75% increase in library tours reflects, in part, the interest in the Anne Frank exhibition. Annual Report 2018/19 17

Children’s and Youth Programs

Number of Programs Number of Programs Name of Program in libraries in the community Number of attendees

Baby Rhyme Time 58 0 2,270

Rhyme & Story Time 309 1 7,571

Preschool & Children’s Centres 72 24 1,079

Kindergarten Visits 159 19 3,519

Primary School Visits 90 3 2259

School Holiday Programs 70 1 2,479

Special Development Schools 71 0 668

New Mum’s Groups / Maternal and 39 0 504 Child Health

Community Events* 22 13 1,028

Digital Literacy 75 0 858

Secondary Schools 4 0 44

Other** 63 0 879

Tours 3 0 57

Indigenous Programs 11 9 598

Total 1,046 70 23,813

* Includes Community Reading Day, Agricultural Show, Story Time in the Park and other community-based programs ** Includes chess and book clubs, halloween, film night and Harry Potter night

Summer Book Bingo replaced the Summer Reading Club, and saw an increase in participation across the region. There were 92 entries in the main prize draw, where one lucky winner received an iPod.

Indigenous programs are being recorded since the employment of the Aboriginal Library Officer and reflect the outreach nature of the position.

1000 Books Before School continues, we have now recorded 1,400 registrations since November 2016. 18 Goulburn Valley Libraries

Authors visit our Libraries Leo Kennedy During the year, 14 visiting authors gave a total of Leo Kennedy spoke about his new book, Black Snake: 30 talks about their books at branch libraries across the Real Story of Ned Kelly, at Euroa, Nagambie, the region. Cobram and Shepparton Libraries. Leo Kennedy is the great-grandson of Sergeant Michael Kennedy and he Jenny Old was raised in the shadow of his great grandfather’s murder. Jenny Old spoke about her memoir, Back of Beyond, at Shepparton Library. Jenny grew up on a farm Ross McMullin outside Deniliquin in the Riverina in NSW. Award-winning historian and biographer Dr Ross Rick Morton McMullin visited Goulburn Valley Libraries twice in 2018/19. He spoke on Villers-Bretonneux: What Really Award-winning journalist and social affairs writer for Happened, at Numurkah, Shepparton, Euroa and The Australian, Rick Morton, spoke about his memoir, Nagambie Libraries. One Hundred Years of Dirt, at Shepparton Library Rick’s writing in The Australian has a particular focus Dr McMullin also spoke about his book Farewell Dear on those issues affecting marginalised groups. People: Biographies of Australia’s Lost Generation at Euroa, Shepparton, Cobram and Numurkah Libraries. Gabrielle Chan

Gabrielle Chan spoke about her new book Rusted Jill Barclay Off: Why Country Australia is Fed Up at Shepparton Jill Barclay spoke about her book, The Illustrator, at Library. In 1996, Gabrielle, the city-born daughter Numurkah Library. of a Chinese migrant, moved to a sheep and wheat farm in country New South Wales. Her book provides Joan Atherton Hooper a window into the community where she raised her Joan Atherton Hooper gave a talk about her children, and reflects on its lessons for the Australian autobiography Nothing to Cry About: a Memoir at political story. Shepparton Library. Annual Report 2018/19 19

2018 Joseph Furphy 2018 Dungala-Kaiela Writing Awards Commemorative The Dungala-Kaiela Writing Awards are open to Aboriginal and Torres Literary Prize Strait Islander people with a connection to our region. The Dungala-Kaiela Writing Awards were inaugurated in 2012 to provide an opportunity The Joseph Furphy for writing and self-expression in the local Aboriginal and Torres Strait Commemorative Literary Prize Islander communities. The generous sponsors are the Fairer Futures Fund, was inaugurated in 1993 to Rumbalara Aboriginal Co-operative, Viney Morgan Aboriginal Medical commemorate 150 years since Service, Greater Shepparton City Council, Moira Shire Council and the the birth of Joseph Furphy. This Shepparton Region Reconciliation Group. year was the twenty-sixth year of the Literary Prize. The Furphy The Presentations and Celebrations Evening was held on Friday Foundry Pty Ltd generously 2 November 2018 at the Rumbalara Football and Netball Club in donates the prize money for this Shepparton. The evening was well attended, with some 75 people annual writing competition. attending. Katrina Mohamed was the MC for the evening.

This year, 48 Junior short stories, The 2018 winners were: 17 Youth short stories, 30 Open short stories, 31 Youth poetry Story/Yarn/Article/Play entries and 41 Open poetry Elder entries were received, a total of Margie Tang – Freckled Oranges Down the West 167 entries. Open The 2018 winners were: Lena-Jean Charles-Loffel – Sadie Youth Short Story Mazz Post – Stolen Open Junior Margaret Guppy – Orphanage Kiarra Egan – The Black Girl with White Skin Days Aboriginal Languages of this Region Youth in any written form Grace Sandles – Red Open Junior Narida Miller – Ellara Emily Davies – Cabin Catastrophe Junior Jayden Lamb – Special Ian Clarke – The Day I Killed a Turkey Poetry Krystal Oelfke – How I Got My Spikes Open Leanne Wicks – Mirror Poem/Lyric/Rap Youth Elder Riley Wooster – Our Feathered Elsie Anderson – My Very Special Moments are Known to Me as “Dreams” Friends Open Denise Charles – Radi Youth Miranda Cox – The Traveller Junior Vanessa Harbrow – My Culture 20 Goulburn Valley Libraries

Online Library

We now have an ever growing suite of eResources for Plus our patrons can enjoy access to many free digital patrons to enjoy, including: resources via our web portal such as:

–– Borrowbox –– Ancestory.com eBooks and eAudiobooks –– Computer School –– Wheelers –– Transparent Languages eBooks –– Storybox Library –– RB Digital –– Kanopy eBooks, eAudiobooks and eMagazines. –– Road to IELTS (International English Language Testing System) –– Worldbook eResource loans

eBooks eAudiobooks eMagazines

30,000

25,000

20,000

15,000

10,000

5,000

0 2014/15 2015/16 2016/17 2017/18 2018/19 Annual Report 2018/19 21

Website visits

2016/17 2017/18 2018/19

20,000

15,000

10,000

5,000

0 Jul Jan Jun Oct Feb Apr Sep Dec Nov Mar Aug May

Internet and WiFi use

Internet 2017/18 Internet 2018/19 WiFi 2017/18 WiFi 2018/19

5,000

4,000

3,000

2,000

1,000

0 Jul Jan Jun Oct Feb Sep Apr Dec Nov Mar Aug May 22 Goulburn Valley Libraries

Collections

The collection at Goulburn Valley Libraries continues The library collection continues to be refreshed and to improve in quality with an increase from 46.3% expanded, with 15,762 new physical items added. to 50.01% of the age of the collection 5 years old This year the community borrowed 491,104 collection or less. Physical items make up 95.6% of our total items. collection with eResources making up the other 4.4%. Highest demand collections continue to be DVDs There has been a 6.5% increase in eResources in the and eAudios with turnover rates of 7.5 and 6.6 last year as we chose to spend a higher percentage of respectively. This is followed by eBooks, audios, adult the budget on this in-demand collection. fiction and picture books.

Collection type

1% - LOTE 1% - Local history

2% - eAudiobooks 1% - eMagazines

2% - eBooks 0.5% - Reference

3% - Audiobooks 24% - Junior books

4% - Magazines

5% - Young adult books

8% - DVDs

9% - Large print

21% - Adult fiction books 19% - Adult non-fiction books Annual Report 2018/19 23

Total Loans 460,034 - Physical loans 20,389 - eLoans 491,104

Kanopy, a video streaming resource, provide Goulburn Valley Libraries has recently purchased an on-demand video streaming service for our collectionHQ, an evidence based collection library members to gain access to 26,000 movies, management tool, as an essential resource for staff documentaries, foreign films, classic cinema, to effectively understand the collection at their independent films and educational videos that inspire, library and also see it as part of the whole service. enrich and entertain. We are looking forward to utilising this tool to its full potential. Kanopy Kids has been running for just over a year and is where kids are free to explore enriching, educational Being part of the SWIFT consortium continues to and entertaining films and TV series. benefit both our communities and libraries within the consortium. Goulburn Valley Libraries members Our eResources are promoted on our website, via borrowed 40,068 items and we loaned 54,703 items Facebook and in the promotional TV and radio to our SWIFT partners. advertisements. A great way of catching multiple audiences. Our members borrowed 243 collection items on interlibrary loan from other library services. Goulburn Valley Libraries loaned 743 items to other non-SWIFT libraries.

Kanopy gives our members access to 26,000 video streaming titles. 24 Goulburn Valley Libraries

Most Most borrowed Most borrowed Most borrowed novels or non-fiction borrowed DVD titles picture books books audiobooks

Junior Junior picture books Junior Junior –– The Wiggles –– I’m Australian Too –– Guinness World –– James and the Giant –– Peppa Pig –– Hickory Dickory Dash Records Peach –– Thomas and Friends –– Rodney Loses It –– The Book of –– The Magic Finger –– Fireman Sam –– A Walk in the Bush Australian and New –– Orchard Book of –– Octonauts –– The Very Noisy Baby Zealand Reptiles Nursery Stories –– Anne Frank –– The Magic Pudding Teen Junior –– Minecraft: Guide to –– Pearlie and the Lost –– Bleach –– Diary of a Wimpy Kid PVP Minigames Handbag –– Miss Peregrine’s Home –– Geronimo Stilton –– Dinosaurs for Peculiar Children –– The Bad Guys Teen –– I Kill Giants –– Weirdo! Teen –– The Fugitive –– Tomorrowland –– The Storey Treehouse –– My Beautiful Struggle –– Harry Potter series –– Beauty and the Beast series –– The Diary of a Young –– On the Jellicoe Road Girl –– Point Blanc TV Series Teen –– Learn to Crochet –– Wintergirls –– Outlander –– Harry Potter series –– Girl Stuff –– A Place to Call Home –– All the Boys I’ve Loved Adult –– WWE: Absolutely –– Game of Thrones Before –– The Target Everything you Need –– Midsomer Murders –– The Hunger Games –– Hercule Poirot in to Know –– Poldark series Dumb Witness –– Felix and Zelda series Adult –– The Dressmaker Movies –– Found –– Back of Beyond –– The Castlemaine –– The Greatest –– Barefoot Investor Murder Showman Adult –– Working Class Boy –– Mercy Street –– The Dressmaker –– The Midnight Line –– Any Ordinary Day –– The Guernsey Literary –– The Fix –– One Hundred Years and Potato Peel Pie –– Past Tense of Dirt Society –– The Dry –– Finding Your Feet –– Two Kinds of Truth –– Darkest Hour Annual Report 2018/19 25

Items in Collection

June June June June June June 2014 2015 2016 2017 2018 2019

Print and Audio Visual Resources 211,646 198,681 160,596 158,589 154,420 154,903

eResources 1,788 3,420 4,959 5,557 6,654 7,087

Total 213,434 202,101 165,555 164,146 161,074 161,990

% Physical collection 35.5% 35.94% 41.93% 42.11% 45.3% 47.7% less than 5 years old

Collection additions

2014/15 2015/16 2016/17 2017/18 2018/19

Adult 3,273 2,993 3,343 3,461 3,427 Fiction Junior / Young Adult 2,390 1,919 1,622 1,736 1,581

Adult 1,995 1,881 1,978 2,027 1,693 Non-fiction Junior / Young Adult 529 392 496 779 518

Junior Picture 1,257 965 918 781 727

Large print 891 1,220 985 1,402 1,323

Adult 1,045 945 1,490 1,470 1,884 Audio Visual (inc DVD’s) Junior 283 397 547 844 715

Laungage Other Than English (LOTE) 226 66 528 386 119

Premiers Reading Challenge 2,061 2,567 2,752 2,164 2,159

Magazine titles 96 77 85 78 88

Discarded items 34,634 67,508 18,469 13,518 14,185

These figures do not include eResources, which are reflected elsewhere. Individual magazine editions and donated items are not included in this table.

“When I feel lonely I come to the library to read papers and enjoy the company.” 26 Goulburn Valley Libraries

Library Performance 2018/19

Holds / In-house Branch Members Loans Visits Requests Internet use WiFi

Greater Shepparton

Mooroopna 2,295 33,123 24,614 4,651 4,116 2,528

Shepparton 13,558 163,786 112,419 20,564 14,903 18,966

Tatura 1,119 19,230 11,663 3,429 935 1,364

Total 16,972 216,139 148,696 28,644 19,954 22,858

Moira Shire

Cobram 3,709 60,764 40,938 11,549 5,035 5,034

Nathalia 912 10,733 7,813 2,056 291 892

Numurkah 1,999 34,575 22,483 6,754 2,161 2,240

Yarrawonga 3,235 49,536 46,048 9,508 3,543 4,940

Total 9,855 155,608 117,282 29,867 11,030 13,106

Strathbogie Shire

Euroa 2,524 42,614 53,987 7,723 4,799 4,842

Nagambie 902 16,546 11,066 4,013 1,539 1,495

Violet Town 403 7,788 7,581 1,847 301 920

Total 3,829 66,948 72,634 13,583 6,639 7,257

Other

Mobile Library 1,056 15,387 6,811 2,580 14 324

Administration / HQ 212 6,804 - 3,415 - -

eLoans - 30,218 - - - -

Total 2018/19 31,924 491,104 345,423 78,089 37,642 43,545

Total 2017/18 31,389 480,423 350,957 82,118 41,695 24,839

Variance 535 10,681 -5,534 -4,029 -4,053 +18,706

% change +1.7% +2.2% -1.6% -4.9% -9.7% +75.3% Annual Report 2018/19 27

Comparative Performance Summary 2015-2019

2014/15 2015/16 2016/17 2017/18 2018/19 Total region population 101,165 102,012 102,497 105,513 106,451 Memberships 29,531 28,974 30,286 31,389 31,924 New members 4,035 3,946 4,508 3,923 3,741 Active members 16,994 12,642 14,357 13,117 13,564 Membership as % of population 29.19% 28.40% 29.55% 29.75% 29.99% Visits 346,853 364,147 363,123 350,957 345,423 Visits per capita 3.42 3.57 3.54 3.33 3.24 Operating expenditure1 $2,746,375 $3,069,809 $3,046,825 $3,171,629 $3,304,898 Operating expenditure per capita $27.15 $30.09 $29.73 $30.06 $31.05 Attendance at programs/events – 24,598 29,183 31,632 30,909 Website visits – 138,280 130,475 157,281 185,028

Total staff numbers 67 71 75 69 76 Total FTE6 staff 24.16 25.16 26.66 25.63 25.76 FTE6 per population 1/4187 1/4055 1/3845 1/4117 1/4132 Total FTE6 qualified staff 13 13 12.6 13.2 14.52 Qualified FTE6 per population 1/7782 1/7847 1/8135 1/7993 1/7331

Expenditure on library materials2 $273,471 $302,006 $356,665 $421,843 $394,104 Expenditure on library materials per capita $2.70 $2.96 $3.47 $4.00 $3.70

Number of physical collection items 198,516 160,596 158,589 154,420 154,903 Physical collection items per capita 1.96 1.57 1.55 1.46 1.45 % Collection purchased in past 5 years – 35.92% 41.94% 42.1% 45.3% 47.7% physical items % Collection purchased in past 5 years inc. – – 44.1% 46.3% 50.01% eResources Number of eResource collection items 3,420 4,959 5,557 6,654 7,087 Total number of collection items 201,936 165,555 164,1464 161,074 161,990 eResources as % of total collection 1.7% 3.0% 3.39% 4.1% 4.37% Loans physical items 449,893 455,956 451,938 460,034 460,886 Loans eResources – – 14,294 20,389 30,218 Loans total – – 466,2325 480,423 491,104 Loans per capita 4.44 4.47 4.545 4.555 4.61 Loans per member 15.23 15.73 15.395 15.35 15.38 Loans per visit 1.29 1.25 1.285 1.375 1.42

Turnover – Loans per collection items 2.27 2.83 2.845 2.985 3.03

Number of public access internet PC’s 46 47 56 52 52 Number of PC’s per population 1/2199 1/2170 1/1830 1/2029 1/2047 Customer satisfaction Not undertaken 8.934 Not undertaken Not undertaken 8.84%4

1 Total operating expenditure less depreciation 2 Expenditure on bookstock, AV materials only (excludes plant, vehicle, CIT, furniture, fixtures etc) 3 In house satisfaction survey. 4 Nexus Regional Libraries Syndicate Community Survey. 5 Includes eResources 6 Full time equivalent 28 Goulburn Valley Libraries

Loans

Branch 2014/15 2015/16 2016/17 2017/18 2018/19

Greater Shepparton

Mooroopna 32,065 30,840 30,373 30,544 33,123

Shepparton 145,132 151,568 153,045 159,029 163,786

Tatura 20,750 18,749 19,029 18,521 19,230

Total 197,947 201,157 202,447 208,094 216,139

Moira Shire

Cobram 51,736 52,819 52,982 63,095 60,764

Nathalia 10,285 11,010 11,082 11,424 10,733

Numurkah 39,799 38,420 33,722 32,973 34,575

Yarrawonga 54,353 51,407 50,048 50,029 49,536

Total 156,173 153,656 147,834 157,521 155,608

Strathbogie Shire

Euroa 52,207 49,551 50,336 45,445 42,614

Nagambie 19,881 18,276 16,745 17,246 16,546

Violet Town 6,073 6,102 7,009 6,571 7,788

Total 78,161 73,929 74,090 69,262 66,948

Other

Mobile Library 18,070 16,374 15,316 13,275 15,387

Administration / HQ 6,703 7,987 9,075 9,433 6,804

eLoans 8,484 14,294 30,218

Total 473,977 449,893 455,956 466,232 491,104

2014-15 2015-16 2016-17 2017-18 2018-19

50,000

40,000

30,000

20,000

10,000

0 Jul Jan Jun Oct Feb Sep Apr Dec Nov Mar Aug May Annual Report 2018/19 29

Members

Branch 2014/15 2015/16 2016/17 2017/18 2018/19

Greater Shepparton

Mooroopna 2,206 2,167 2,233 2,294 2,295

Shepparton 13,016 12,664 12,858 13,290 13,558

Tatura 1,146 1,133 1,133 1,137 1,119

Total 16,368 15,964 16,224 16,721 16,972

Moira Shire

Cobram 2,437 2,365 3,187 3,509 3,709

Nathalia 851 912 934 959 912

Numurkah 1,944 1,948 1,981 1,993 1,999

Yarrawonga 3,101 2,999 3,050 3,152 3,235

Total 8,333 8,224 9,152 9,613 9,855

Strathbogie Shire

Euroa 2,466 2,411 2,448 2,530 2,524

Nagambie 808 807 821 873 902

Violet Town 303 360 389 414 403

Total 3,577 3,578 3,658 3,817 3,829

Other

Mobile Library 1,110 1,074 1,082 1,049 1,056

Administration / HQ 143 134 170 189 212

Total 29,531 28,974 30,286 31,389 31,924

2014-15 2015-16 2016-17 2017-18 2018-19

32,000

31,000

30,000

29,000

28,000 Jul Jan Jun Oct Feb Sep Apr Dec Nov Mar Aug May 30 Goulburn Valley Libraries

Visits

Branch 2014/15 2015/16 2016/17 2017/18 2018/19

Greater Shepparton

Mooroopna 27,644 24,627 25,836 25,487 24,614

Shepparton 98,889 112,734 109,576 107,747 112,419

Tatura 11,910 12,274 12,045 11,991 11,663

Total 138,443 149,635 147,457 145,225 148,696

Moira Shire

Cobram 55,214 56,920 53,419 44,859 40,938

Nathalia 8,579 8,353 8,997 8,731 7,813

Numurkah 26,253 25,028 23,702 22,212 22,483

Yarrawonga 44,378 44,425 46,273 45,672 46,048

Total 134,424 134,726 132,391 121,474 117,282

Strathbogie Shire

Euroa 50,740 52,770 57,130 57,743 53,987

Nagambie 11,609 13,017 12,386 12,059 11,066

Violet Town 3,907 6,613 8,037 7,783 7,581

Total 66,256 72,400 77,553 77,585 72,634

Other

Mobile Library 7,730 7,406 5,722 6,673 6,811

Administration / HQ - - - - -

Total 346,853 364,147 363,123 350,957 345,423

2014-15 2015-16 2016-17 2017-18 2018-19

40,000

30,000

20,000

10,000

0 Jul Jan Jun Oct Feb Sep Apr Dec Nov Mar Aug May Annual Report 2018/19 31

Local Government Reporting Framework

Greater Moira Strathbogie Branch Shepparton Shire Shire Total Indicator Utilisation Measure LB1. (19) Library Collection Usage

Number of library collection item loans 233,609 173,078 84,418 491,104

Number of library collection items 68,405 58,052 35,532 161,990

Loans per collection item 3.42 2.98 2.38 3.03

Notes: Mobile Library and HQ collection items and loans allocated equally between Municipalities. Includes eBook items loans.

Indicator Resource Standard Measure LB2. (20) Standard of Library Collection

Number of library collection items purchased 33,997 28,995 18,024 81,017 in the last 5 years

Number of library collection items 68,405 58,052 35,532 161,990

% of collection less than 5years old 49.7% 49.9% 50.7% 50.01%

Notes: Mobile Library and HQ collection Items and loans allocated equally between Municipalities. Includes eBook items.

Indicator Service Cost Measure LB3. (21) Cost of Library Service

Direct cost to council of library service $1,229,378 $579,328 $198,572 $2,007,278

Number of library visits 150,966 119552 74,904 345,423

Cost per visit $8.14 $4.85 $2.65 $5.81

Notes: Mobile Library visits allocated equally between Municipalities. Council share of Mobile Library costs and HQ costs included in direct cost proportion. Direct cost to councils less share of capital and depreciation. Costs are based on 2018/19 approved budget costs.

Indicator Participation Measure LB4. (22) Library Collection Usage

Number of active library members 6,402 4,681 2,482 13,564

Municipal population 66,007 29,799 10,645 106,451

% Active members per capita 9.7% 15.7% 23.3% 12.7%

Notes: Active members are defined as members who have borrowed or renewed a collection item within the last 12 months. Includes members who have borrowed eBooks or other eResources. Mobile Library, HQ members and members who have borrowed eResources only allocated equally between Municipalities. Population based on ABS Population data June 2019. 32 Goulburn Valley Libraries