Singapore's Smart Nation

Smart Nation and Digital Government

28th May 2019

Automation e-services Efficiency Digitalization

1980s 2000s 2010s 2015 - ongoing Automation of Delivered > 90% Integrated service Transformational data, processes and services online delivery, breaking changes with focus systems down agency silos on the citizens (cf “needs-based holism” - Dunleavy and Margetts 2013,

Re-imagining libraries Solving daily commute Bringing ‘real-time’ to beyond physical woes, passing the citizens, anywhere in spaces for books toothbrush test Singapore

“Smart Nation is about Singapore taking full advantage of IT. Using IT comprehensively to create new jobs, new business opportunities, to make our economy more productive, to make our lives more convenient. To make Singapore an outstanding city in which to live, work and play.”

– Prime Minister Lee Hsien Loong at the National Day Rally on 20 Aug 2017

SMART NATION & DIGITAL GOVERNMENT GROUP

Digital Government Smart Nation Government Before Government Technology Policy Programme Technology May Directorate Department Office Agency (GovTech) 2017

Deputy Prime Minister Minister Minister Minister Senior Minister of State TEO CHEE HEAN DR VIVIAN BALAKRISHNAN S ISWARAN CHAN CHUN SING DR JANIL PUTHUCHEARY

Chairman Member Member Member Member

Minister-in-charge of Minister-in-charge of Minister in-charge of Minister-in-charge of GovTech the Smart Nation Initiative Cybersecurity Public Service

DIGITAL DIGITAL ECONOMY DIGITAL SOCIETY #1 #2 GOVERNMENT #3

GOAL

SINGAPORE AS A LEADING DIGITAL ECONOMY WHICH CONTINUALLY REINVENTS ITSELF STRATEGIC PRIORITIES ACCELERATE COMPETE TRANSFORM

DIGITALISING INTEGRATING INDUSTRIALISING SCAN TO ACCESS INDUSTRIES ECOSYSTEMS DIGITAL Accelerate Grow Singapore’s Developing the next Digital Economy digitalisation competitiveness by gen digital industry as Framework for Action of existing sectors fostering new ecosystems, an engine of growth enabled by digital

ENABLERS TALENT

RESEARCH & INNOVATION

POLICY, REGULATIONS & STANDARDS

PHYSICAL & DIGITAL INFRASTRUCTURE

2 PRINCIPLES 3 STAKEHOLDERS 6 OUTCOMES 6 STRATEGIES

SCAN TO ACCESS Digital Government Blueprint

Parents Parents Parenting (from pri school ▪ ▪ Parenting (from birth to early registration to completion of PSLE) childhood education) Citizens in Bereavement General Business ▪ Death & Bereavement (from Licensing & Regulatory Journey ▪ planning  death  post-death) (F&B) Patients Property Developers ▪ Outpatient Journey in Public Health From purchase of land to TOP ▪ institutions Seniors / Active Ageing Overseas Singaporeans ▪ Active Ageing through healthy and Singaporeans travelling and ▪ assisted living residing overseas General Public Officers Working Adults ▪ From on-boarding to running typical Seeking suitable job and staying ▪ daily duties as public officers relevant in a job NS Men ▪ From Pre-enlistment to MINDEF CopyrightReserve © 2018 (MR) 12 of 46 Digital Readiness Blueprint – A Smart Nation for all Singaporeans

SCAN TO ACCESS Digital Readiness Blueprint Info Booklet

CODEX: Smart Nation National Digital E-Payments Smart Urban Moments of Life Re-engineering Sensor Platform Identity Mobility Government

2017: Successful 2017: MyInfo Oct 2018: MyInfo for 110 Future Plans: MyInfo bank pilot Developers & government services and Platform for digital Partners portal 60 private sector services signatures launched Oct 2018: SingPass Mobile Single login for 2017: MyInfo basic Government, banking profile implemented and hospital service

2017: Launch of PayNow & Aug 2018: PayNow 2019: 50,000 Unified E-payments in hawker centres Corporate POS terminals

Sep 2018: Launch of 2019: Non-bank FAST Nationwide QR code access standard

Sensors & Data exchange Analytics Communications

Data that Smart Lamp Posts can collect:

Which will enable:

ABOUT SINGAPORE URBAN MOBILITY SOLUTIONS

sq km Data Business model innovation 720 Empowering commuters On-demand shared transport Land Area

5.61m Population Analytics New technologies Optimising network Self-driving vehicles 0.96m Vehicles

19 Copyright © 2018 Image credit: Freepik, Eucalyp ; Source: LTA(2017) , SingStat (2017) 1 2 3 4 5 6 Moments of life (MOL): A single, integrated platform for citizen & business needs EXAMPLES FOR ILLUSTRATION

GOING TO WORK GETTING HAVING AGEING RETIREMENT SCHOOL MARRIED CHILDREN

GOVT DATA ARCHITECTURE COMMERCIAL GOVT TECH STACK CLOUD

WOG data Move selected Govt Use of common management strategy systems to commercial components across and data architecture cloud, and use best-in- WOG in developing and to streamline data class tools and services running digital sharing hosted on it applications

CODEX: Smart Nation National Digital E-Payments Smart Urban Moments of Life Re-engineering Sensor Platform Identity Mobility Government

Copyright © 2018 Evolving Challenges & Vulnerabilities of a Small State Leifer (2000), Maniam (2011) Security basic services (& digits in the economy) Scarcity cost-efficiency Volatility institution building Complexity change-readiness, adaptivity Diversity citizen engagement & centricity Copyright © 2018 Ongoing Challenges • Change & Transition Management • Internal: Bureaucracy vs Hacker-style Entrepreneurialism • External: Citizen expectations • Talent & Expertise • Particularly engineering & coding capacity; eroded under marketisation reforms in the 1980/90s (NPM) • Procurement • Linear, precedent-focused Vs agile, outcome-focused • Capacity-building vs outsourcing (hollow/agent/substitute/franchise states – Milward, Provan) • Cyber & Data Security • Recent health data breaches • Governance in Ordered vs Unordered Spaces • Experiments & probes (Snowden and Boone 2007) • Overall – a Leadership Challenge – wicked problem, managing polarities