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Urban and Peri-Urban Water Supply and Sanitation Sector Report 2017

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Urban and Peri-Urban Water Supply and Sanitation Sector Report 2017 NATIONAL WATER SUPPLY AND SANITATION COUNCIL Urban and Peri-Urban Water Supply and Sanitation Sector Report 2017 NORTHERN Kasama Chinsali Mansa MUCHINGA LUAPULA Solwezi Ndola NORTH-WESTERN COPPERBELT Chipata EASTERN Kabwe CENTRAL Mongu Lusaka WESTERN LUSAKA Choma SOUTHERN WSS Sector Report 2017 Table of Contents List of Abbreviations and Acronyms ............................................... ii Chienge Kaputa Foreword ............................................................................................ v Mpulungu Nsama NchelengeMbala Mporokoso Nakonde Executive Summary.......................................................................... vi Mwansabombwe Kawambwa Mungwi Isoka Chipili Chinsali Mafinga Mwense Luwingu KASAMA Solwezi Mansa 1 Summary of Performance for CUs for the Year 2017 ..................... 1 Chilubi Shiwan'gandu Chama Ikelenge MANSA Samfya New Institutional Arrangements Chembe 2 Water Sector: ............................11 Mwinilunga Lunga Milenge Mpika SOLWEZI Chililabombwe Mufulira CHINGOLA Chitambo Lundazi 3 Service Provision to the Low Income Areas ..................................15 KITWE Manyinga Lufwanyama Kalulushi NDOLA Chavuma Luanshya Masaiti Serenje Mambwe CHIPATA 4 The National Water Supply and Sanitation Council (NWASCO) ...19 Mpongwe Zambezi Kabompo Mufumbwe Kasempa Mkushi Kapiri Katete Mitete Ngabwe Petauke Mposhi Chadiza Vubwi Lukulu KABWE Luano Nyimba Sinda 5 Integrity in Water Supply and Sanitation Service Delivery ...........33 Kalabo Kaoma Chibombo Sikongo Chisamba CU Headquarter Limulunga Nkeyema Mumbwa ufunsa Luampa Chilanga Chongwe Serviced To wn 6 Progress on Meeting Service Level Agreements and MONGU Shibuyunji Luangwa Itezhi-tezhi LUSAKA Chambeshi WSC Nalolo Kafue Adherence to Service Level Guarantees ........................................37 Namwala Mazabuka Senanga Chikankata Eastern WSC Shangombo Mulobezi Monze Chirundu Kafubu WSC Siavonga Kalomo Lusaka WSC Pemba 7 Comparative Performance of Commercial Utilities .......................43 Sioma CHOMA Gwembe Lukanga WSC Sesheke Mwandi Kazungula Sinazongwe Luapula WSC Mulonga WSC 8 Performance of Private Schemes....................................................85 Zimba Nkana WSC Livingstone North Western WSC Southern WSC 9 Regional Benchmarking of Large WSS Utilities ............................87 Western WSC 10 Conclusion ........................................................................................93 i WSS Sector Report 2017 List of Abbreviations and Acronyms CEO-Chief Executive Officer LPWSC-Luapula Water and Sewerage Company CHWSC-Chambeshi Water and Sewerage Company LWSC-Lusaka Water and Sewerage Company CU-Commercial Utility MCA-Millennium Challenge Account DANIDA-Royal Danish Embassy MDGs- Millennium Development Goals DTF-Devolution Trust Fund MEWD-Ministry of Energy and Water Development ESAWAS-Eastern and Southern Africa Water and Sanitation MLG-Ministry of Local Government EWSC- Eastern Water and Sewerage Company MWSC-Mulonga Water and Sewerage Company GF-General Fund MWDSEP-Ministry of Water Development, Sanitation and Environmental Protection GIZ-Deutsche Gesellschaft fuer Internationale Zusammenarbeit NRW-Non-Revenue Water KfW- Kreditanstalt fuer Wiederaufbau NUWSSP-National Urban Water Supply and Sanitation Programme KWSC-Kafubu Water and Sewerage Company NWASCO- National Water Supply and Sanitation Council LA-Local Authority NWSC-Nkana Water and Sewerage Company LGWSC-Lukanga Water and Sewerage Company ii WSS Sector Report 2017 NWWSC-North-Western Water and Sewerage Company WWG-Water Watch Group O&M-Operation and Maintenance WWSC-Western Water and Sewerage Company PEF-Performance Enhancement Fund ZABS-Zambia Bureau of Standards PS-Private Scheme ZAWAFE-Zambia Water Forum and Exhibition PTI-Part-time Inspector ZEMA-Zambia Environmental Management Agency SI-Service Indicator ZPPA-Zambia Public Procurement Authority SLA-Service Level Agreement SLG-Service Level Guarantee SWSC-Southern Water and Sewerage Company WARMA-Water Resources Management Authority WSC-Water and Sewerage Company WSS-Water Supply and Sanitation iii WSS Sector Report 2017 Ensuring Better Services and Fair Value Report publishing supported by: All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without prior permission of the copyright owner. © 2018, NWASCO iv WSS SectorU r b aReport n a 2017n d P e r i - U r b a n W a t e r S u p p l y a n d S a n i t a t i o n S e c t o r R e p o r t 2 0 1 7 F O R E W O R D The year 2017 came with some relief after going through a challenging 2016. That notwithstanding, the year 2017 had its own challenges. The cholera outbreak The economy stabilised with interest rates and inflation dropping. Further, there that hit Lusaka in the latter part of the year was one such challenge that brought was consistency in power supply and also sufficient water resources both ground out the need for sound ground water management, safe sanitation and proper and surface. waste disposal. Ultimately, protection of water resources by utilising nature- friendly solutions should be prioritised. With the foregoing, the sector saw a positive trend in a number of indicators such as improved water supply and sanitation service coverage, increased collection The high Non-Revenue Water (NRW) remained daunting to the sector despite it efficiency and cost coverage. This has been possible because of our relentless showing a slight positive trend. Efforts to curb it have not yielded the much desired efforts together with those of the Government, Commercial Utility (CU) Companies results. Implementation of the National NRW strategy has been slow due to lack of and the Cooperating Partners. resources and concerted efforts among various sector players. NWASCO resounds the call for all stakeholders to join forces in combating the alarming levels of NRW. Remarkable in the year was that the average sector performance met the Workable solutions need to be found to overcome the aforementioned challenges. benchmarks for hours of supply and Operation and Maintenance (O&M) cost coverage, calling for a revision of such benchmarks to make them more challenging Corporate Governance was another issue that had a negative impact on the for the CUs, as we propel the sector to greater heights and meet the national operations of the CUs. It is regrettable that all, apart from two CUs, operated targets and aspirations of Government. without a Board of Directors. This is not only unacceptable but it also does not support the critical pillar of good Corporate Governance in the sector. Efforts to enhance maintenance management systems (MMS) through the development and implementation of annual maintenance plans for CUs for their Our aim as NWASCO is for the country to achieve that which has been set out in assets yielded results of reduced down times. It is a requirement for each CU the 7th National Development Plan and ultimately Vision 2030. to have a MMS in place. This, coupled with the GIS mapping of water supply installations which we are spearheading through the NWASCO Water Data Centre, will go a long way in improving the management of water supply and sewerage assets. In a bid to expedite customer complaints resolution, the MyWatSan Quickfix, an Kelvin Chitumbo integrated complaints platform, which was launched in 2017, took root with at least 5 CUs fully utilising the system. Director-NWASCO v WSS Sector Report 2017 EXECUTIVE SUMMARY This 2017 Urban and Peri Urban Sector Report gives the reader an insight attainment of 7th National Development Plan targets on WSS and the Vision on the new institutional setup after the creation of a new Ministry of Water 2030. Chapter Six is a synopsis of the performance of the CUs on the Service Development, Sanitation and Environmental Protection. It also brings to the Level Guarantees and Agreements. fore salient topics such as Integrity Management. The performance of the water service providers for the period 1st January to 31st December 2017 is Chapter Seven is the main thrust of the report which elaborates the also highlighted in this report. performance of the Commercial Utility companies. Out of the nine key indicators on which CU performance is assessed, there was improvement in This Report is structured as follows: Chapter one provides a summary of five namely Collection efficiency, Operation and Maintenance cost coverage, the performance of the Water supply and sanitation sector focusing on the staff efficiency, water and sanitation coverage. urban and peri urban areas. Chapter Two elaborates the new institutional setup and functions following the creation of Ministry of Water Development, Chapter Eight is a review of the performance of the Private Schemes while Sanitation and Environmental Protection. Chapter Three and Four focus on Chapter nine highlights the performance of large Water Supply and Sanitation the activities of the Devolution Trust Fund (DTF) and National Water Supply Service providers across the Eastern and Southern Africa regions. An and Sanitation Council respectively. indication of the future outlook is presented as a conclusion in Chapter Ten of the report. Chapter Five discusses integrity in water and sanitation service delivery with emphasis on the effect of corruption on service delivery and ultimately vi WSS Sector Report 2017 1 SUMMARY OF PERFORMANCE FOR COMMERCIAL UTILITIES FOR THE YEAR 2017 1 Summary of Performance for CUs for the Year 2017 WSSWSS Sector ReportReport 2017
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