2013 ICSC Whistler Conference

iSocialyze 2.0: Online Retail Revolution

Directory

January 27 – 29, 2013 Fairmont Chateau Whistler Resort Whistler, BC

#WHISCONF

ICSC would like to thank the Sponsors of the 2013 Whistler Conference

Monday, January 28

7:30 am ‐ 5:00 pm REGISTRATION Fairmont Chateau Whistler

8:00 – 8:45 am BUFFET BREAKFAST Harmony Ballroom Foyer, Four Seasons Hotel No breakfast service after 8:30 am.

8:00 – 9:00 am Sunday, January 27 BOX BREAKFAST Frontenac Ballroom Foyer, Fairmont Chateau Whistler

1:00 pm – 5:00 pm 8:00 – 9:00 am REGISTRATION RETAILERS SPECIAL INDUSTRY GROUP Fairmont Chateau Whistler Singing Pass, Four Seasons Hotel

4:30 – 6:00 pm This session is reserved for retailers only. MEMBER‐HOSTED WELCOME RECEPTION Brokers representing retailers are not permitted. MacDonald Foyer, Fairmont Chateau Whistler Admittance by ICSC Photo Name Badge only. 8:00 am – 5:00 pm NETWORKING & SOCIAL MEDIA LOUNGE We wish to thank the following hosts of this evening’s reception: MacDonald Ballroom Foyer, Fairmont Chateau Whistler Abbarch Architecture Inc. Anthem Properties Group Ltd. Take advantage of this informal environment to discuss your deals with Avison Young Real Estate colleagues. Unassigned tables are available on a first‐come, first‐served BCLC basis. ICSC Photo Name Badges are required for entry. Boughton Law Corporation WiFi access is available using the Fairmont Wifi network login details The Cadillac Fairview Corporation Limited below: Cameron Development Corp. (South Ed. Common)

Chandler Associates Architecture Inc. Wifi Name: Fairmont Cushman & Wakefield Ltd. Group Code: ICSC Whistler First Capital Realty Inc. Password: Whistler Genco Development Corp. GoodLife Fitness Screens will also be placed throughout the lounge with Twitter and social Grosvenor Americas media updates. Be sure to use our HASHTAG #WHISCONF and join the Ivanhoé Cambridge, Inc. Whistler Conference discussion! Kasian Architecture Interior Design and Planning Ltd. Ledcor Group of Companies 8:00 am – 5:00 pm Morguard NEW! CITIES OF CANADA PAVILION SHOWCASE MXD Development Strategists Ltd. MacDonald Ballroom Foyer, Fairmont Chateau Whistler Resort Northwest Atlantic (Canada) Inc. Oberfeld Snowcap Advantage HOPE Omicron Canada Inc. City of Castlegar Onni Group of Companies City of Cold Lake Oxford Properties Group Town of Conception Bay South Park Royal Shopping Centre & Morgan Crossing City of Dauphin (Economic Development) Primaris Retail REIT EDABC / Linx BC Property Development Group Leduc‐Nisku Economic Development Authority Qualico Developments West Ltd. City of North Battleford Shindico Realty Inc. Strathcona County, Economic Development & Tourism Sitings Realty Ltd. City of Weyburn SmartCentres Solo Liquor 9:00 am – 5:00 pm Triovest MEET THE RETAILER Wensley Architecture Ltd. Frontenac Ballroom Foyer, Fairmont Chateau Whistler

Experience a series of informal one‐on‐one sessions with leading retailers Shuttle bus provided between the and take away valuable information and contacts.

Fairmont Chateau Whistler and Four 9:00 – 11:30 am BROWN’S SOCIAL HOUSE BROWN’S RESTAURANT GROUP Seasons Hotel from 7:00 am to 4:00 pm 11:30 am – 2:00 pm 2:15 – 4:30 pm STRUCTUBE 8:45 – 9:00 am 9:30 am – 5:00 pm WELCOME / OPENING REMARKS DEAL MAKING EXHIBIT Harmony Ballroom, Four Seasons Hotel MacDonald Ballroom and Frontenac Ballroom Fairmont Chateau Whistler NEENA ARORA (Doors open to exhibitors at 8:00 am) ICSC 2013 Whistler Conference Program Planning Committee Co‐Chair 10:45 – 11:45am ICSC Provincial Retail Chair NEW! CONCURRENT EDUCATIONAL WORKSHOPS Starbucks Coffee Canada Four Seasons Resort Whistler , BC

Check out these intimate and interactive educational JAMES SMERDON sessions with leading experts in the industry. ICSC 2013 Whistler Conference Program Planning

Committee Co‐Chair Colliers International A. Optimum Performance: How Managing Energy Vancouver, BC Crescendo, Four Seasons Resort Whistler

9:00 – 9:15 am Rather Than Time is the Secret of High Achievers In a world of 24/7 WELCOME MESSAGE FROM THE MAYOR accessibility and need‐it‐yesterday mind‐sets even the best time managers struggle. We expected technology to save us time and yet many Harmony Ballroom, Four Seasons Resort Whistler of us are drawn to check for the latest text, e‐mail or message. Terms like

crazy and overwhelmed are commonplace to describe our everyday lives. MAYOR NANCY WILHELM‐MORDEN

Whistler, BC If you could wake up tomorrow with significantly more positive and

focused energy to spend at work and with your family, what impact would

it have on your life? Managing energy rather than time is the secret of

high performance. The number of hours in a day are set, but the amount 9:15 am – 9:30 am of energy and the quality of that energy is not. In the new world, energy is OUTLOOK FOR RETAIL REAL ESTATE our most precious resource. Harmony Ballroom, Four Seasons Hotel In this session we will explore how to protect, maintain and build energy KAREN FLAVELLE using proven success strategies of professional athletes and top ICSC Trustee performers. Owner & CEO Purdy’s Chocolatier Workshop Leader Vancouver, BC VICTORIA BROWN Executive and Personal Leadership Coach 9:30 – 10:30 am Vancouver, BC OPENING GENERAL SESSION Harmony Ballroom, Four Seasons Hotel B. Crisis Communications Retail Icons Symphony, Four Seasons Resort Whistler

In today’s social media and digital world it has never been cheaper to When a crisis hits — will you be ready? When reporters and cameras are promote a brand. When food trucks and pop‐up retailers can have as swarming your property — do you have a plan? many ‘followers’ as national chains do, how does a business decide what is important engagement – both digitally and in‐person? This panel of Attend this workshop to learn the six “must haves” for communicating in experienced retailers who have stood the test of time will bring their crisis. Hands‐on activities will help you test your readiness and learn how insights into social networking, and building physical places for human to build a plan from the ground up. engagement.

Moderator: This workshop will be facilitated by Nancy Spooner, a veteran FAZIL MIHLAR communications professional with 30 years’ experience in media Editor relations, issues management, communications strategy, and crisis The Vancouver Sun communications planning and response. Companies who have benefited from Nancy’s counsel include A&W, Capers Community Markets, Chevron, ICBC, , City of Richmond, and YWCA. Panelists: JOSH CAMPBELL, CMA Workshop Leader Director, Store Development, Western & Central Canada NANCY SPOONER Starbucks Coffee Canada Nancy Spooner Consulting Inc. West Vancouver, BC KEN OTTO Chief Operating Officer Boston Pizza

DELANEY SCHWEITZER EVP Retail Operations Lululemon

C. Retail is a Social Business shopping mall. His columns and editorials have appeared in The New York Singing Pass, Four Seasons Resort Whistler Times, Money Magazine and The Wall Street Journal, among others. He is an expert on global consumer trends. Today, he is known as one of the Retailers have been flocking to social media with varying degrees of era’s foremost shopping anthropologists. success. Connecting digital relationships with purchasing behaviors and in‐store success has proven more difficult than imagined, and shifting 2:30 – 2:45 pm dollars from traditional media such as weekly flyers has proven risky and NETWORKING BREAK often costly. In this session Ben Watson, VP Marketing of , takes Harmony Ballroom Foyer, Four Seasons Resort Whistler a look at some winning and losing strategies and provides thoughtstarters, guidance and some proven case studies for effectively 2:45 – 3:45 pm engaging shoppers in the social sphere. You will learn some best practices NEW! CONCURRENT EDUCATIONAL WORKSHOPS for picking your team, your goals and your battles when it comes to the Four Seasons Resort Whistler brave new world of retail and B2C interactions in social media. Check out these intimate and interactive educational sessions with Workshop Leader leading experts in the industry. BEN WATSON Vice President, Marketing D. Transforming Online Traffic into Foot Traffic HootSuite Crescendo, Four Seasons Resort Whistler

The shift has happened and there is no going back. Over 90% of 11:45 AM – 12:15 PM Consumers confirm that they have engaged in some form of online LUNCH SERVED research activity prior to making a purchase decision. According to BIA Kelsey, 54% of all retail transactions in 2011 were influenced by an online Harmony Ballroom, Four Seasons Hotel information source. Today open access to information is the expectation (No lunch service after 12:15pm) — and consumers want to access this information where, when, and how

they want it. With Digital Technology affecting our businesses every day

— how can you get the most business value out of these changes? The 11:45 AM – 12:15 PM Retail CRE industry is in fact uniquely positioned to be able to deliver BOX LUNCH extremely exciting executions using combined Mobile, Social and Local MacDonald Ballroom Foyer, Fairmont Chateau Whistler Resort strategies.

12:15 – 1:30 pm In this session we will be looking at an array of tools and strategies that RETAILER’S PODIUM can be used to help deliver increased business value in a multi‐channel Harmony Ballroom, Four Seasons Resort Whistler Retail world. As a Retailer or Property Owner/Manager how can you best reach consumers online and drive them to your physical locations? As Hear hot retailers talk about their future plans. Learn about corporate well, what are the ways in which you can begin to blend the physical and goals, expansion plans, space requirements and branding strategies in this the online world to deliver a richer shopping experience? fast‐paced multi‐media session. Workshop Leader Moderator IAN CRUICKSHANK JILL KROP Chief Revenue Officer Global BC Wishpond Vancouver, BC

Participating Retailers: E. Why a Website Isn’t Enough: Benefits of Social Media Simons Symphony, Four Seasons Resort Whistler While a Website is a good place to start, today’s consumer demands more Mr. Mike’s than just a one‐sided conversation where all they do is listen. Consumers T&T Supermarkets now want to engage with you and find social proof why they should buy from you, work with you, and invest in your brand. They want a two‐way 1:30 – 2:30 pm conversation where they can add their own opinions, comments and LUNCHEON KEYNOTE ADDRESS question – a conversation where their input is responded to and valued. Harmony Ballroom, Four Seasons Resort Whistler People are out there talking about you, whether you’re in on the conversation or not. Isn’t it time you tuned in to listen? Take control of The Science of Shopping 101: How Store Planning your online identity and learn how Facebook and Twitter can benefit your company, before your competition does. This interactive workshop gives Affects Store Performance you the tips and tools you need to get started with social media right

away, including post‐conference reference material. PACO UNDERHILL

President & Founder Workshop Leader Envirosell CARLEY BAKKER New York, NY President

CKK Internet Marketing Paco Underhill is the founding president of Envirosell, the New York‐based Vancouver, BC behavioral research and consultancy firm focused on commercial environments. His first book, Why We Buy: The Science of Shopping, was an internationally recognized bestseller and has been published in 27 languages. Call of the Mall: The Geography of Shopping was released in 2004 and has been called a humorous walking tour of an American He co‐founded Braun/Allison Inc. in January 2005, and was simultaneously Tuesday, January 29 appointed VP Marketing for an international luxury real estate development marketing firm with 600 offices in 45 countries around the 8:00 am – 3:00 pm world. He has personally led teams on resort, residential, commercial and masterplanned community projects in Vancouver and throughout the NEW! RETAILER DAY! lower mainland, Calgary, Edmonton, Montreal, Phoenix, Texas, Atlanta, Costa Rica, the Caribbean, and Mongolia. 8:00 am – 3:00 pm REGISTRATION 8:30 – 9:30 am Fairmont Chateau Whistler BOX BREAKFAST Frantenac Ballroom Foyer, Fairmont Chateau Whistler 8:00 am – 3:00 pm No breakfast services after 9:00 am. NETWORKING & SOCIAL MEDIA LOUNGE MacDonald Ballroom Foyer, Fairmont Chateau Whistler 9:00 am – 3:00 pm DEAL MAKING EXHIBITS Take advantage of this informal environment to discuss your deals with MacDonald Ballroom and Frontenac Ballroom; colleagues. Unassigned tables are available on a first‐come, first‐served Fairmont Chateau Whistler basis. ICSC Photo Name Badges are required for entry. (Doors open to exhibitors at 8:00 am)

WiFi access is available using the Fairmont Wifi network login details 9:00 am – 11:30 pm below: MEET THE RETAILER Wifi Name: Fairmont Lobby C, Fairmont Chateau Whistler Group Code: ICSC Whistler Password: Whistler 9:00 – 11:00 am NOODLE BOX 11:00am – 1:00 pm CUPCAKES Screens will also be placed throughout the lounge with Twitter and social media updates. Be sure to use our HASHTAG #WHISCONF and join the 11:45 am – 12:30 pm Whistler Conference discussion! BOX LUNCH Frontenac Ballroom Foyer, Fairmont Chateau Whistler 8:00 am – 3:00 pm No lunch service after 12:30 pm. NEW! CITIES OF CANADA PAVILION SHOWCASE MacDonald Ballroom Foyer, Fairmont Chateau Whistler Resort 3:00 pm CONFERENCE ADJOURNS Advantage HOPE City of Castlegar City of Cold Lake Town of Conception Bay South City of Dauphin (Economic Development) EDABC / Linx BC Leduc‐Nisku Economic Development Authority City of North Battleford Strathcona County, Economic Development & Tourism City of Weyburn

8:00 – 9:30 am NEXT GENERATION PROGRAM AND BREAKFAST The Mallard Lounge, Fairmont Chateau Whistler

THIS REVERSES EVERYTHING: Winning the Branding & Communications Game in 2013

Guest Speaker DAVID ALLISON Director Braun/Allison Inc. Vancouver, BC

David Allison is a Director of Braun/Allison Inc., a multiaward‐winning real estate development branding and communications company. He stepped down as President in 2012, after leading the company for 8 years. Since 1986 he has been in the business of providing strategic marketing and creative services for the biggest brands and the largest firms in Canada.

Program

Committee

Co‐Chairs

NEENA ARORA ICSC 2013 Whistler Conference Program Planning Committee Co‐Chair ICSC British Columbia Provincial Retail Chair Starbucks Coffee Canada

JAMES SMERDON ICSC 2013 Whistler Conference Program Planning Committee Co‐Chair Colliers International

Committee

TARA BROCKELMANN JANA KALYNYCH Bentall Kennedy LP Churchill Property Corporation

SHELBY CAMMER KIARA LeBLANC Starbucks Coffee Canada SAJE Natural Wellness

DAN CLARK EVI MUSTEL Sitings Realty Ltd. Mustel Group

ALISON MILES CORK MAURO PADULA Grosvenor Americas SmartCentres

MEGAN GRAYSTON GEORGE SAWATZKY Concord Pacific Developments Inc. Omicron Canada Inc.

BRODIE HENRICHSEN AJAY SHAH Northwest Atlantic Omicron Canada Inc.

KIERON HUNT GAIL SPURGEON MXD Development Strategists Ltd. Colliers International

Sponsors

Abbarch Architecture Inc. Anthem Properties Group Ltd. Avison Young Real Estate BCLC Boughton Law Corporation The Cadillac Fairview Corporation Limited Cameron Development Corp. (South Ed. Common) Chandler Associates Architecture Inc. Cushman & Wakefield Ltd. First Capital Realty Inc. Genco Development Corp. GoodLife Fitness Grosvenor Americas Ivanhoé Cambridge, Inc. Kasian Architecture Interior Design and Planning Ltd. Ledcor Group of Companies Morguard MXD Development Strategists Ltd. Northwest Atlantic (Canada) Inc. Oberfeld Snowcap Omicron Canada Inc. Onni Group of Companies Oxford Properties Group Park Royal Shopping Centre & Morgan Crossing Primaris Retail REIT Property Development Group Qualico Developments West Ltd. Shindico Realty Inc. Sitings Realty Ltd. SmartCentres Solo Liquor Triovest Wensley Architecture Ltd.

Speaker

Biographies

DAVID ALLISON is a Director of Braun/Allison Inc., a multi‐award‐ JOSH CAMPBELL is the Director of Development for Starbucks Coffee winning real estate development branding and communications Canada, a wholly own subsidiary of Starbucks Corporation. Starbucks is company. He stepped down as President in 2012, after leading the a roaster, marketer and retailer of coffee operating in 60 countries company for 8 years. Since 1986 he has been in the business of with over 17,000 locations and a market capitalization of $40 billion. providing strategic marketing and creative services for the biggest Prior to joining Starbucks, Josh held various positions at several Bay brands and the largest firms in Canada. He co‐founded Braun/Allison Street firms with a focus on mergers and acquisition advisory and high‐ Inc. in January 2005, and was simultaneously appointed VP Marketing net worth asset management. Following this Josh worked in the for an international luxury real estate development marketing firm southern US where he rolled our retail concept stores in , with 600 offices in 45 countries around the world. He has personally Arizona and Southern . He is a Certified Management led teams on resort, residential, commercial and master‐planned Accountant and holds an Honors Business degree from Wilfrid Laurier community projects in Vancouver and throughout the lower mainland, University. Josh currently resides in Vancouver. Calgary, Edmonton, Montreal, Phoenix, Texas, Atlanta, Costa Rica, the Caribbean, and Mongolia. David is the author of two books on real IAN S. CRUICKSHANK is the Chief Revenue Officer for Wishpond estate development marketing, has a degree in Journalism, and earned Technologies Ltd., a provider of digital marketing solutions for retailers his CAAP certification from the Institute of Canadian Advertising. He and shopping centres. He joined the company after 10 years with two taught undergraduate and post‐graduate marketing courses at the of the largest media companies in Canada. In his last role as the head University of Calgary, is a frequent keynote speaker and media of Digital Advertising at Pacific Newspaper Group, a division of commentator, and is a journalist and blogger for mainstream and real PostMedia, he and his team were regularly looked to for ideas, estate development industry media. David has volunteered on various guidance and training, company wide. With a passion for Digital committees at the Vancouver Art Gallery, including a term of four years Media, and a Masters in Business and IT Management, Ian moved to on the Acquisitions Committee. He served two terms on the Board of the entrepreneurial world of Local Product Search and Social the Contemporary Art Gallery, one as Vice‐President, and two terms on Commerce. Every step of the way Ian has been working with retail the Board of the Canadian Photographic Portfolio Society. David is clients helping to find solutions for their business problems. This has currently on the Boards of the Urban Development Institute Pacific given him a unique perspective of the changing wants and the new Region, and the Canadian Council for Aboriginal Business. He is a tactics of shoppers within the merging digital and physical shopping member of the Metis Nation, making Braun/Allison the only aboriginal‐ environments. owned real estate development communications firm in the world. David has been an avid collector of contemporary art since 1985. He KAREN FLAVELLE is CEO and Chocolate Connoisseur, Purdy’s lives in downtown Vancouver with his partner Chris Nicholson, a high Chocolatier. Many different experiences have provided the tool box for school teacher who specializes in special‐needs children. Karen to successfully lead Purdys, the largest Chocolatier in Canada. A B.Comm from Queen's, living in Japan and Asia for 2 years, speaking VICTORIA BROWN is a results focused executive and leadership coach fluent French, being trained in classic packaged goods marketing at who works with individuals and teams to help them achieve General Mills, developing innovative new products at Product breakthrough success, gain clarity, align with their strengths, live a Development Partnership in the UK, and growing a popular chain of passionate life and work more out of their sweet spot every day. 140 restaurants: Swiss Chalet. Sport, particularly endurance sports like Victoria optimizes performance of leading professionals which allow running, road biking, roller blading and skiing, give Karen the high them to manage stress, implement strategic solutions, work efficiently energy she is known for. At over 105 years old, Purdys is a delicate and face their fears head on. Victoria is a former national sales balance between tradition and innovation, giving customers their manager with an extensive marketing, management, sales and retail favourites while exciting them with new ideas and chocolates. Giving background spanning over 32 years. Specialties include leadership back to Africa, where 70% of the world's cocoa comes from, is an development, career transition and advancement, sales, work‐life integral part of Purdys. Currently Purdys is working to educate farmers balance, communication skills, conflict, management, staff motivation, in the Ivory Coast to help them increase their incomes through growing corporate training, public speaking, and creating a life plan. Victoria more productive farms with better quality beans, and helping the Brown is a certified co‐active coach trained at Coaches Training women be more successful in their businesses. In addition, Purdys Institute, known as the Harvard of coaching. With its rigorous face to contributes to many, many local Canadian organizations with a focus face training and supervision, coaches trained in this program are said on helping children and their families. Karen is currently active on the to be in the top 15 per cent of the world’s best trained coaches. International Council of Shopping Centres’ Board of Governors. Karen’s Victoria also had trained at The Centre For Right Relationship past Board positions include: Retail Council of Canada, BC Business (Organization and Relationship Systems Coaching) to assist groups and Council Board of Governors, BC Business Laureate Hall of Fame Board corporations create dynamic, high performing teams and partnerships. of Governors, Canadian Association of Family Enterprises (Personal Advisory Group Chair), Confectionary Manufacturing Association of Canada, International Council of Shopping Centres (Provincial Retail Chair), Retail Merchants Association of BC, Young Presidents’ NANCY SPOONER is a veteran communications professional with 30 Organization (BC Forum Chair, WIN Regional Chair, WIN GCC Chair). years experience in media relations, issues management, Business awards: Influential Women in Business Award, Centennial communications strategy, and crisis communications planning and Recognition Award – International Council of Shopping Centres, response. Companies who have benefitted from Nancy’s counsel Business Hall of Fame – Vancouver Board of Trade, #1 – Golden Plate include A&W, Capers Community Markets, Chevron, ICBC, Intrawest, Readers’ Choice Award, BC Hall of Fame for Excellence in Food City of Richmond, and YWCA. Processing (Lifetime Achievement Award), One of the Biggest BC Businesses Owned by Women, “One of Top 50 Companies to Work for PACO UNDERHILL is the CEO and Founder of Envirosell, a behavioral in Canada”, Henry Singer Award for Excellence in Retailing, and WXN research and consulting firm with 10 offices globally. Paco and Top 100 of the Most Powerful Women in Canada. Envirosell’s work has been featured in The New York Times, 20/20, National Public Radio, Smithsonian Magazine, Wall Street Journal, and JILL KROP has been working with Global BC’s online/social media team other major news media. Paco is also the author of What Women for the past year; sharing 25 years’ worth of Journalism skills with the Want, which was published in soft cover edition by Simon & Schuster in web team, who in turn have been schooling her on the finer points of July 2011; Call of the Mall, a walking tour of the American shopping social media and navigating the web! On March 14th, 2013 Global BC mall; and Why We Buy, the bestselling book about retail in history. In will launch BC1. A 24 hour news and information channel, BC1 will addition, Paco’s columns include regular features in major trade provide British Columbians with the very latest in breaking news and publication DDI Magazine, as well as Robin Report, Goldman Sachs’ in‐ updated information along with a handful of new programs. Jill is house publication. Paco’s programs have been popular with Fortune excited to have been chosen to host a flagship talk show that will air 500 corporate groups, trade associations and business schools around Monday to Friday at 9am. the world. His training programs have been given at such schools as IMD International Business School in Lausanne, Switzerland; IESE FAZIL MIHLAR is the associate editor of The Vancouver Sun. Previously, Business School in Spain; Maastricht University in the Netherlands; Yale he was editorial page editor and columnist. Mihlar has been nominated University; Columbia University Business School; The Federal University twice for a National Newspaper Award for best editorial writing in of Pernambuco in Recife, Brazil; and many others. Paco is an expert on Canada. Before joining The Vancouver Sun in 1999, Mihlar managed global consumer trends. Today, he is known as the inventor of The the Royal Bank Financial Group’s public affairs department for B.C. and Science of Shopping. the Yukon. He was also director of regulatory and labour market studies at the Fraser Institute and managed the small business BEN WATSON is the VP, Marketing of HootSuite where he is focused consulting group at Simon Fraser University. Mihlar holds a B.A. in on marketing technology and the agile delivery of a platform for Economics from Simon Fraser University, an M.A. in Public customer success. Formerly a principal customer experience strategist Administration from Carleton University and a Marketing Diploma from in the digital marketing space at Adobe, he was responsible for working the Chartered Institute of Marketing in London, England. He also across the Adobe organization to optimize the enterprise customer completed a Certificate Course on Risk Management at Harvard journey and define Adobe’s industry leading customer experience University. Mihlar is the author and co‐author of several studies, platform. Prior to joining Adobe, Watson served as director of product including The Cost of Regulation in Canada, Federal Regulatory Reform: strategy for Yahoo! and as a leader for developer and platform Rhetoric or Reality?, The Rational Consolidation of Banking in Canada, evangelism at Microsoft. He also spent several years in the advertising Debunking the Myths: A Review of FTA and NAFTA and Increasing Risks agency and publishing space in varied roles such as creative director for and Decreasing Return: The impact of the 20% foreign content rule in format::idea and CTO for Toronto Life and FASHION Magazine. Twitter: RRSP investments. His articles have appeared in several newspapers, @bitpakkit including The Vancouver Sun, The Calgary Herald, The National Post and The Globe and Mail. He has testified as an expert witness at the NANCY WILHELM‐MORDEN was born and raised in Kitchener, . House of Commons and Senate committees. He sits on the boards of She came to Whistler in 1973 for a two‐week holiday and soon made the Minerva Foundation and The Vancouver Sun Children’s Fund. He Whistler her permanent home. Throughout the 70s, she attended can be reached at: [email protected] Capilano College and Simon Fraser University on a part‐time basis while living and working in Whistler. She held a variety of different jobs KEN OTTO joined Boston Pizza International in June 2004. In his during that period including working as a server, a first aid attendant, position as Chief Operating Officer, Otto is responsible for the ongoing and working as part of the highway drilling, blasting and flagging crew. strategic development of the Boston Pizza brand in Canada, food When Nancy and Ted (her future husband) arrived in Whistler, housing services operations, purchasing, construction and design, and was in short supply so they lived in a rustic cabin for four years. Nancy franchising. Previous to joining the organization, Ken was employed by completed her law degree at the University of British Columbia in 1983 the Airport Terminal Restaurants division of Cara Operations Ltd. and was called to the bar a year later. She practiced law in Vancouver where he held a number of positions, including Chief Operating Officer until her first daughter was born and relocated her practice to Whistler (2001 – 2004), Assistant Vice‐ President (1999 – 2000) and General in 1987. The following year, she became a partner in Race and Manager (1998 – 1999). Ken held senior management positions with Company, a law firm based in Whistler. Nancy has served on four Moxie's Restaurants, including Director, Franchise and Corporate councils over the years: December 1984 ‐ December 1986 (2 years), Development from 1997 to 1998 and Regional Manager from 1996 ‐ December 1988 ‐ December 1990 (2 years), December 1996 ‐ 1997. From 1987 to 1996, Otto worked as a consultant to Canada's December 1999 (3 years), December 2005 ‐ December 2008 (3 years). hospitality industry with the firms Price Waterhouse and Panel Kerr Nancy and her husband Ted have two daughters; Sarah and Jessie. In Forster. Ken has lived and worked in Calgary and Vancouver, and he addition to downhill skiing, she enjoys cross‐country skiing, running currently resides in Toronto with his wife Julie and two children, Alex and hiking. She is an avid gardener, loves being in the kitchen and and Jack. An avid skier in the winter, Ken enjoys time on the water enjoys travelling. during the summer months with his family.

Cities of Canada

Pavilion Directory

Advantage HOPE EDABC / Linx BC PO Box 37, 345 Raab Street 402, 44550 South Sumas Road Hope, BC V0X 1L0 Chilliwack, BC V2R 3Y1 Contact: Tyler Mattheis Contact: Dale Wheeldon Tel: 604.860.0930 Tel: 604.858.7199

City of Castlegar Leduc‐Nisku Economic Development 460 Columbia Avenue Authority Castlegar, BC V1N 1G7 5911 ‐ 50 Street Contact: John Malcolm Leduc, AB T9E 6S7 Tel: 250.365.8951 Contact: Gail Scott Tel: 780.986.9538 City of Cold Lake 5513 ‐ 48 Avenue City of North Battleford Cold Lake, AB T9M 1A1 1291 ‐ 101st Street Contact: Jill Northey North Battleford, SK S9A 2Y6 Tel: 780.594.4494 x7926 Contact: Denis Lavertu Tel: 306.445.1718 Town of Conception Bay South 106 Conception Bay Highway Strathcona County, Economic Conception Bay South, NL A1W 3A6 Development & Tourism Contact: Jennifer Lake 2001 Sherwood Drive Tel: 709.834.6518 Sherwood Park, AB T8A 3W7 E‐mail: [email protected] Contact: Randy Richards, Manager, Website: www.conceptionbaysouth.c Commercial Development

Tel: 780.464.8259 City of Dauphin (Economic Mobile: 780.242.6373 Development) E‐mail: [email protected] 100 Main Street South Dauphin, MB R7N 1K3 City of Weyburn Contact: Carissa Caruk‐Ganczar SE Regional Economic Development Authority Tel: 204.622.3229 11 Third Street Weyburn, SK S4H0W51 Contact: Jeff Richards Tel: (306) 842‐8001

Deal Making

Directory

20 VIC Management Inc. Altus Group Limited Bentall Kennedy LP 1 Queen Street East, Suite 300 1040 W. Georgia Street, Suite Suite 1800 ‐ 1055 Dunsmuir Toronto, ON M5C 2W5 630 Street Tel: 416.955.0595 Vancouver, BC V6E 4H1 Vancouver, BC V7X 1B1 Fax: 416.955.0569 Tel: 604.683.5591 Tel: 604.661.5000 Contact: Normie Burn Fax: 604.683.5594 Fax: 604.661.5055 Booth: 302, 304 Contact: Jonathan Bloomfield Contact: Bonney Rempel Booth: 207 Booth: 909, 911

A & W Food Services of Canada Inc. Anthem Properties Bird Construction 300 ‐ 171 W. Esplanade 300 ‐ 550 Burrard Street Company North Vancouver, BC V7M 3K9 Vancouver, BC V6C 2B5 5403 Eglinton Ave. West Tel: 604.988.2141 Tel: 604.689.3040 Etobioke, ON M4C 5K6 Fax: 604.988.5531 Fax: 604.689.5642 Tel: 416.620.7122 Contact: Edgar Hahn Contact: Karoline Monkvik Fax: 416.620.7121 Booth: 1204 Booth: 403, 405 Contact: Mark McLaren Booth: 607

A1 Counting Solutions Arcturus Realty Corp. Inc. 425 Bloor Street East, Suite 400 BKDI Architects Toronto, ON M4W 3R4 201 Spinnaker Way, Unit 12 300 ‐ 640 8 Avenue SW Tel: 416.232‐3020 Concord, ON L4K 4C6 Calgary, AB T2P 1G7 Fax: 416.232‐3021 Tel: 905.669.4095 Tel: 403.233.2525 Contact: Catherine McKenna Fax: 905.669.3769 Fax: 403.262.2055 Booth: 609, 611 Contact: Jessica Faza Contact: Stephen Bugbee

Booth: 407 Booth: 512

Avison Young Real Estate ABBARCH Architecture Inc. Blackstone Commercial Inc. Suite 2800, Bell Tower, 10104‐ #1, 6204 6A Street SE 103 Avenue NW Calgary, AB T2H 2B7 505 Burrard Street, Suite 1830, Edmonton, AB T5J 0H8 Tel: 403.313.5305 Bentall One Tel: 780‐702‐5828 Fax: 403.214.0244 Vancouver, BC V7E 6N6 Fax: 780.424.5815 Contact: Shane Olin Tel: 604.669.4041 Contact: Leanne Gouweleeuw Booth: 1011 Fax: 604.683.5338 Booth: 608, 610 Contact: Letitia Weatherill

Booth: 1109

Deal Making

Directory

Blackwood Partners Cameron Development Cobalt Properties 2153 Central City ‐ 10153 King Corporation 55 Union Street, Suite 700 George Boulevard 10180 ‐ 111 Street Saint John, NB E2L 5B7 Surrey, BC V3T 2W1 Edmonton, AB T5K 1K6 Tel: 506.202.7245 Tel: 604‐588‐5127 Tel: 780.424.8008 Fax: 506.202.1111 Fax: 604.588.8124 Fax: 780.424.2288 Contact: Troy Nesbitt Contact: Michelle Mackay Contact: Tony Rota Booth: 504 Booth: 708, 710 Booth: 810, 812

Colliers International BLJC Orange Camgill Enterprises Ltd. 19th Floor 200 Granville Street 7400 Birchmount Road, P.O. Box 201 ‐ 9894 42 Avenue Vancouver, BC V6C 2R6 4800 Edmonton, AB T6E 5V5 Tel: 604.661.0878 Markham, ON L3R 4E6 Tel: 780.430.0529 Fax: 604.661.0849 Tel: 905.943.4218 Fax: 780.433.3449 Contact: Mary Lou Francis Fax: 905.470.4580 Contact: Ivan Topolnitsky Booth: 402, 404 Contact: Lenora Gates Booth: 912 Booth: 303, 305 CREIT Management LP CBRE Limited Suite 1040 ‐ 1185 W. Georgia Burger King #600 ‐ 1111 West Georgia Street Street 1707 17 Sudbury Street Vancouver, BC V6E 4M3 Vancouver, BC V6E 4E6 Toronto, ON M6J 8W6 Tel: 604.662.5177 Tel: 604.683.1185 Tel: 416.670.0056 Fax: 604.684.9368 Fax: 604.683.1183 Fax: 416.626.6691 Contact: Angela Hiebert Contact: Robert O'Brien Contact: Jacquie McGregor Booth: 1003, 1005 Booth: 1104 Booth: 1308

Central Okanagan Crombie Reit The Cadillac Fairview Economic Development 5935 Airport Road, #810 Corporation Ltd. Missisauga, ON L4V 1W5 Commission 20 Queen Street West, 5th Floor Tel: 905‐671‐6043 1450 K.L.O Road Toronto, ON M5H 3R3 Fax: 905‐612‐8206 Kelowna, BC V1W 3Z4 Tel: 416‐598‐8500 Contact: Gary Finkelstein Tel: 250.469.6280 Fax: 416‐598‐8500 Booth: 406 Fax: Contact: Jennifer Jutare Contact: Corie Griffiths Booth: 803, 805 Booth: 1108

Deal Making

Directory

Currents of Windemere Devimco Inc. DTZ, a UGL Company 005, 11523 ‐ 100 Avenue 6000 boul. De Rome #410 401 Bay Street, Ste #2500, Edmonton, AB T5K 0J8 Brossard, QC J4Y 0B6 Toronto, ON, M5H 2Y4 Tel: 780.428.4894 Tel: 450.645.2525 Tel: 416.865.5078 Fax: 780.482.6080 Fax: 450.445.4915 Fax: Contact: Heather Camp Contact: Chantal Brunet Contact: Robyn Stafl Booth: 908 Booth: 108, 110 Booth: 707

Cushman & Wakefield Dollar Tree Canada Econo‐Malls 700 ‐ 700 W. Georgia Street #206 ‐ 3185 Willingdon Green Management Vancouver, BC V7Y 1A1 Burnaby, BC V5G 4P3 Corporation & RDH Tel: 604.640.5811 Tel: 757.321.5388 Property Group Inc. Fax: 604.684.4602 Fax: 757.321.5220 1 Westmount Square, Suite 1900 Contact: Cathy Furnival Contact: Rick Caynor Westmount, QC H3Z 2P9 Booth: 1010, 1012 Booth: 1305 Tel: 514.938.2266

Fax: 514.938.2200

Daoust Vukovich LLP Contact: Joanne Marcone Downtown Kelowna Booth: 1004 20 Queen Street West, Suite 200 ‐ 287 Bernard Ave. 3000 Kelowna, BC, V17 6N2 Toronto, ON M5H 3R3 Tel: 250.862.3515 City of Edmonton Tel: 416.597.6888 Fax: 250.862.5204 Fax: 416.597.8897 Contact: Peggy Athans Sustainable Development Contact: Natalie Vukovich Booth: 1110 10250 ‐ 101 Street Booth: 807 Edmonton, AB T5J 3P4 Tel: 780‐496‐6211 Downtown Surrey Contact: Rod Heinricks Delcon Development Booth: 1107 Business Improvement Group Ltd. Association 400, 10508 ‐ 82 Avenue 300 ‐ 10524 King George Blvd. Edmonton, AB T6E 2A4 Fieldgate Commercial Surrey, BC V3T 2X2 Tel: 780.497.3250 Properties Tel: 604.580.2321 Fax: 780.429.4778 5400 Yonge Street, Suite 501 Fax: 604.580.6321 Contact: Bill Winter Toronto, ON M2N 5R5 Contact: Elizabeth Model Booth: 910 Tel: 416.227.9005 Booth: 1106 Fax: 416.227.9007

Contact: Eleanor Lazaga‐David Booth: 1103, 1105

Deal Making

Directory

First Capital Realty Habitat Systems Inc. Lease Eagle #240 ‐ 3671 Westminster 3762 Napier Street 15 New England Executive Park Highway Burnaby, BC V5C 3E5 Burlington, MA 01803 USA Richmond, BC V7C 5V2 Tel: 604.294.4224 Tel: 408.414.7464 Tel: 604.242.9046 Fax: 604.294.4002 Fax: 781.685.4601 Fax: 604.278.3364 Contact: Jeff Musson Contact: Lee Trevena Contact: Renee St. Germaine Booth: 1111 Booth: 1307 Booth: 306, 308

Harvard Developments MacDonald Commercial Form Retail Advisors Inc. Inc. Real Estate Services Ltd. 1280 ‐ 333 Seymour Street #202, 200 Barclay Parade S. W. #301 ‐ 1770 West 7th Avenue Vancouver, BC V6B 5A6 Calgary, AB T2P 4R5 Vancouver, BC V6J 4Y6 Tel: 604.638.2121 Tel: 403.268.6640 Tel: 604.714.4769 Fax: (604) 638‐2122 Fax: 403.264.9851 Fax: 604.736.7976 Contact: David Morris Contact: Cameron J. Costley Contact: Romana Vana Booth: 401 Booth: 906 Booth: 1009

Graham Group Ltd. ICR Commercial Real Minden Gross LLP 10840 ‐ 27 Street SE Estate 145 King Street West, Suite 2200 Calgary, AB T2Z 3R6 #100, 261 ‐ 1st Avenue Toronto, ON M5H 4G2 Tel: 403.570.5000 Saskatoon, SK S7K 1X2 Tel: 416.362.3711 Fax: 403‐570‐5030 Tel: 306.664.6116 Fax: 416.864.9223 Contact: Kees Cusveller Fax: 306.664.1940 Contact: Stephen Messinger Booth: 1206 Contact: Phill Elenko Booth: 904

Booth: 711

Grosvenor Americas Morguard

2000 ‐ 1040 West Georgia Street 400 ‐ 333 Seymour Street Vancouver, BC V6E 4H1 Ivanhoé Cambridge Vancouver, BC V6B 5A6 Tel: 604.683.1141 95 Wellington Street West, Suite Tel: 604‐602‐6429 (direct) Fax: 604.684.5041 300 604‐649‐8211 (cell) Contact: Alison Miles Cork Toronto, ON M5J 2R2 Fax: 604.685.0161 Booth: 309 Tel: 416.369.1388 Contact: Gene Fisher Fax: 416.369.1328 Booth: 703, 705 Contact: Suzanne Mair Booth: 600, 602

Deal Making

Directory

MXD Development Northrup Group Onni Group Strategists 479 Rothesay Avenue 300 ‐ 550 Robson Street Suite 200 ‐ 11120 Horseshoe Saint John, NB E2J 2C6 Vancouver, BC V6B 2B7 Way Tel: 506.634.3401 Tel: 604.602.7711 Richmond, BC V7A 5H7 Fax: 506.634.2236 Fax: 604.688.7907 Tel: 604.272.6937 Contact: Heather MacNeil Contact: John Middleton Fax: 604‐272‐6934 Booth: 208 Booth: 409 Contact: Chris LeTourneur Booth: 107 Northwest Atlantic Oxford Properties Group Canada Inc. 130 Adelaide St. West, Suite NAI Commercial 650‐1090 West Georgia 1100 100 ‐ 535 Thurlow Street Vancouver, BC V6E 3V7 Toronto, ON M5H 3P5 Vancouver, BC V6E 3L2 Tel: 604.602.8985 Tel: 416.350.7803 Tel: 604.691.6643 Fax: 604.602.8984 Fax: 416.868.3681 Fax: 604.691.6688 Contact: Kendrah Tempro Contact: Shannon Douglas Contact: Greg McPhie Booth: 104, 106 Booth: 202, 204 Booth: 1309

Northwest Properties Park Royal Shopping North American ‐ 406 ‐ 4190 Lougheed Hwy Centre Centrecorp Burnaby, BC V5C 6A8 2002 Park Royal South 2851 John Street Tel: 604.220.3517 West Vancouver, BC V7T 2W4 Markham, ON L3R 5R7 Fax: 604.922.5517 Tel: 604.922.3211 Tel: 905.968.3103 Contact: Kelly Richter Fax: 604.922.3217 Fax: 905.968.3168 Booth: 1112 Contact: Maria Holly Contact: Nancy Quattromini Booth: 704, 706 Booth: 804, 806 OMICRON Fifth Floor, 595 Burrard Street Parlee McLaws LLP Northern Vision Realty Vancouver, BC V7X 1L4 3400, 150 ‐ 6th Avenue SW Tel: 604.632.1166 Calgary, AB T2P 3Y7 Advisors Inc. Fax: 604.632.3351 Tel: 403.294.7000 479 Shannon Way Contact: Tammy Stephen Fax: 403.265.8263 Delta, BC V4M 2W6 Booth: 100 Contact: Richard Mask Tel: 604.727.6578 Booth: 811 Fax: 604.943.8483 Contact: Michael Anderson Booth: 105

Deal Making

Directory

PCL Construction Primaris REIT Rocket Retail Advisory Management Inc. 1 Adelaide Street East, Suite 900 2227 St. Johns Street 2882 ‐ 11th Street NE Toronto, ON M5C 2V9 Port Moody (Vancouver), BC Calgary, AB T2E 7S7 Tel: 416.642.7800 V3H 2A6 Tel: 403.250.4800 Fax: 416.640.7697 Tel: 604.880.2400 Fax: 403.250.2332 Contact: Karen Thomas Fax: Contact: David Passingham Booth: 203, 205 Contact: Matt Dunn Booth: 907 Booth: 506, 508

Property Development PenEquity Group Shape Properties Corp. 10 Dundas Street East, Suite 428 ‐ 755 Burrard Street 2020 ‐ 505 Burrard Street 1002 Vancouver, BC V6Z 1X6 Vancouver, BC V7X 1M6 Toronto, ON M5B 2G9 Tel: 604.699.3595 Tel: 604.694.7459 Tel: 416.408.3080 Fax: 604.696.5157 Fax: 604.681.2378 Fax: 416.408.1625 Contact: David Coon Contact: Natanya Funk Contact: Leger Xavier Booth: 109 Booth: 307 Booth: 206

Qualico Developments Sitings Realty Ltd. The Plaza Group West Ltd. 1595 ‐ 650 West Georgia Street Vancouver, BC V6B 4N8 90 Morgan Road, Suite 200 100, 5716 ‐ 1st Street S. E. Tel: 604.684.6767 Baie D'Urfe, QC H9X 3A8 Calgary, AB T2H 1H8 Fax: 604.684. 6765 Tel: 514.457.7007 Tel: 403.212.6333 Contact: Stephen Knight Fax: 514.457.0220 Fax: 403.212.5209 Booth: 604, 606 Contact: Shama Jouve Contact: Brent MacKay

Booth: 808 Booth: 1006, 1008

SmartCentres Powell River Town Centre Rice Commercial Group 700 Applewood Cres., Suite 100 Vaughan, ON L4K 5X3 #200 ‐ 1687 West Broadway 15 Gormley Industrial Avenue, Tel: 905.760.6200 Vancouver, BC V6J 1X2 Box 215 Fax: 905.760.6220 Tel: 604.738.1111 Gormley, ON L0H 1G0 Contact: Sandra Kaiser Fax: 604.738.8116 Tel: 905‐888‐1277 ex. 222 Booth: 603, 605 Contact: Jack Barr Fax: 905.888.1440

Booth: 103 Contact: Erin Lindsay

Booth: 712

Deal Making

Directory

Sobeys Developments Tommy Gun’s Original Warrington PCI 5935 Airport Road, #810 Barbershop Management Missisauga, ON L4V 1W5 271 Burnt Park Drive 1700 ‐ 1030 West Georgia Street Tel: 905‐671‐6043 Red Deer County, AB T4S 0K7 Vancouver, BC V6E 2Y3 Fax: 905‐612‐8206 Tel: 403.342.5055 Tel: 604.331.5209 Contact: Gary Finkelstein Fax: 403.347.7759 Fax: 604.688.2328 Booth: 406 Contact: Jason Volk Contact: John Chasmar Booth: 1300 Booth: 102

Starbucks Coffee Canada #110 ‐ 2930 Virtual Way Trilogy Management Wesgroup Properties Vancouver, BC V5M 0A5 Services Ltd. 2000 ‐ 1055 Dunsmuir Street Tel: 604‐630‐5236 130 ‐ 8960 University High Street Vancouver, BC V7X 1L5 Fax: 604.708.2216 Burnaby, BC V5A 4Y6 Tel: 604.648.1792 Contact: Meaghan Jantzi Tel: 604‐601‐2761 Fax: 604.632.1737 Booth: 1202 Fax: 604‐684‐5859 Contact: Amanda McDougall

Contact: Terry Lui Booth: 500, 502

Booth: 510 Strathallen 1001 ‐ 2 Bloor Street West West Edmonton Mall Toronto, ON M4W 3E2 Trinity Development Property Inc. Tel: 416.646.7369 #3000, 8882 ‐ 170 Street Fax: 416.922.6667 Group Inc. Edmonton, AB T6M 2E5 Contact: Jessica Hughes 3250 Bloor Street West, Suite Tel: 780.444.8126 Booth: 209 1000 Fax: 780.444.8130 Toronto, ON M8X 2X9 Contact: Dean Shaben Tel: 416‐255‐8800 Booth: 1007 T & T Properties Fax: 416‐255‐8355 Contact: John Ruddy #103 ‐ 14505 Bannister Road SE Booth: 809 Calgary, AB T2X 3J3 City of Wetaskiwin Tel: 403.225.5975 Box 6210 Fax: 403.225.5949 Wetaskiwin, AB T9A 2E9 Contact: Ian MacKay Triovest Tel: 780.361.4404 Booth: 709 Suite 1200, 40 University Avenue Toronto, ON M5J 1T1 Fax: 780.3361.4402 Contact: Ronald Holland Tel: 416.362.0045 Fax: 416.362.9646 Booth: 408 Contact: Mike Pelyk Booth: 903, 905

Deal Making

Floor Plans

FRONTENAC BALLROOM

MACDONALD BALLROOM

THRILLING ASTONISHING MESMERIZING CAPTIVATING

FROM THE PEOPLE WHO BROUGHT YOU OVER 60 PARAMOUNT SHOPPING CENTRES GLOBALLY

COMING 2014

200,000 SQ. FT. EXPANSION 50 NEW STORES NEW ENTERTAINMENT COURT RE-DESIGNED FOOD COURT 3 NEW ANCHORS INCLUDING LEGOLAND® DISCOVERY CENTRE (OPENING 2013)

AN IVANHOÉ CAMBRIDGE PRODUCTION STARRING: J. CREW FACTORY • HUGO BOSS FACTORY STORE • MICHAEL KORS OUTLET • TRUE RELIGION OUTLET • THE NORTH FACE • JUICY COUTURE OUTLET • BANANA REPUBLIC FACTORY STORE • LACOSTE OUTLET • UGG AUSTRALIA OUTLET • HOLT RENFREW LAST CALL • • LULULEMON • BCBG MAX AZRIA OUTLET • CALVIN KLEIN OUTLET VAUGHAN MILLS IS PROUDLY CANADIAN AND IS OWNED AND MANAGED BY IVANHOÉ CAMBRIDGE. IVANHOÉ CAMBRIDGE IS ONE OF THE 10 LARGEST REAL ESTATE COMPANIES IN THE WORLD, WITH A PORTFOLIO COMPRISED PRIMARILY OF SHOPPING CENTRES, OFFICE BUILDINGS AND MULTIRESIDENTIAL PROPERTIES. FOR FURTHER INFORMATION, PLEASE VISIT IVANHOECAMBRIDGE.COM

AE CAUTION: ADRENALINE EXPECTED DIGITAL sound New additions are appropriate for all Vaughan Mills shoppers. MOTION PICTURE

VMS-2317-A01F AD5 CANCONF AD.indd 1 9/19/12 4:22 PM

ICSC Wifi Network Code

ICSC is pleased to provide Whistler Conference Attendees with free Wifi access at the Fairmont Chateau Whistler Hotel!

Wifi Name: Fairmont Group Code: ICSC Whistler Password: Whistler

PLEASE NOTE THAT BOTH THE NETWORK NAME AND PASSWORD ARE CASE SENSITIVE

SEE YOU NEXT YEAR! January 26 – 28, 2014