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World Bank Document 111016 REV PAKISTAN PROGRAM-FOR-RESULTS PAKISTAN NATIONAL SOCIAL PROTECTION PROGRAM Public Disclosure Authorized Environmental and Social Systems Assessment (ESSA) Public Disclosure Authorized FINAL REPORT Public Disclosure Authorized The World Bank January 26, 2017 Public Disclosure Authorized PAKISTAN National Social Protection Program Environmental and Social Systems Assessment (ESSA) Table of Contents EXECUTIVE SUMMARY ....................................................................................................1 I. INTRODUCTION: SCOPE OF PROPOSED PROGRAM, PDO AND DLIs ............17 A. Background: ................................................................................................................................... 17 B. Program Development Objective(s) ............................................................................................... 18 C. Disbursement Linked Indicators: ................................................................................................... 21 II. ESSA METHODOLOGY ...............................................................................................29 III. SOCIAL EFFECTS OF THE PROPOSED PROGRAM ..........................................31 A. Social Benefits ............................................................................................................................... 31 B. Major Social Issues and Risks: ....................................................................................................... 33 IV. POLICY & LEGAL FRAMEWORK FOR MANAGING SOCIAL IMPACTS OF THE PROPOSED PROGRAM ...........................................................................................41 A. Introduction .................................................................................................................................... 41 B. Measurement of Poverty by the Government of Pakistan .............................................................. 41 C. Benazir Income Support Programme (BISP) Act 2010 ................................................................. 41 D. Operation Manual BISP, 2010 ....................................................................................................... 42 E. Social Mobilization Manual, 2014 version (updating the previous versions) ................................ 47 i F. BISP Waseela-e Taleem (Primary Education Co-Responsibility Cash Transfer Program) Social Mobilization Guidelines, 2012 ............................................................................................................ 48 G. Waseela-e-Taleem Co-responsibility Cash Transfer Program: Operations Guidelines for Communication and Public Information Campaign (PIC), 2012 ........................................................ 49 V: CAPACITY ASSESSMENT FOR MANAGING SOCIAL EFFECTS RELATED TO PROGRAM ...........................................................................................................................51 A. Introduction .................................................................................................................................... 51 B. Existing Institutional Framework of BISP ..................................................................................... 51 C. Institutional Capacity: Presence, Service Delivery and Outreach .................................................. 52 VI: COMPARATIVE ANALYSIS OF BORROWER SYSTEMS AND BANK POLICY CORE PRINCIPLES ............................................................................................................56 A. Introduction .................................................................................................................................... 56 B. Core Principle 1: ............................................................................................................................. 56 B. Core Principle 2 .............................................................................................................................. 60 C. Core Principle 3 .............................................................................................................................. 60 D. Core Principle 4 ............................................................................................................................. 60 E. Core Principle 5 .............................................................................................................................. 61 F. Core Principle 6 .............................................................................................................................. 63 VII: STAKEHOLDER CONSULTATIONS .....................................................................64 VIII: RECOMMENDATIONS AND PROPOSED ACTIONS ........................................66 A. Introduction .................................................................................................................................... 66 ii B. Recommendations and Proposed Actions ...................................................................................... 66 Annex I: List of References ..................................................................................................69 Annex II: People Involved in the Assessment ....................................................................70 Annex III: Methodology Toolkit .........................................................................................72 Annex-IV: Concept Paper for New Payment Model .........................................................90 4.1 Agent On boarding criteria ........................................................................................................ 93 Annex-V: Case study Religious Minorities: Punja Sahib, Sikh community of Pakistan and BISP ..............................................................................................................................105 Annex VI: Sample Picture of BDC Showing No Identification of Card Owner ...........107 Annex VII: BISP Office Case Study of Investigating Fraud ..........................................108 Annex-VIII: Mobilizing Agency Framework of Social Mobilization (WeT) ................113 Annex IX: BISP Balochistan Beneficiary Data (As of June 13, 2016) ...........................114 Annex X: Structure of BISP Institutional Setup in Balochistan ....................................115 Annex XI: Geographical Zones Div. Directorate Hyderabad, Sindh ............................116 Annex XII: Environmental and Social Risk Matrix ........................................................117 Annex XIII: Poster Displayed at BISP Office in Quetta for Raising Awareness Against Frauds ..................................................................................................................................125 Annex XIV: Newspaper Clipping Showing the Announcement of Helpline in Balochistan ..............................................................................................................................................126 Annex-XV: Social Protection Vocabulary Used in Govt. Documents- An Overview ..127 iii TABLES Tables 1.1 and 1.2: Disbursement Linked Indicators Table 4.1: Monitoring Indicators and Formula for Social Mobilization Process Table 5.1: BISP Staff Status (as on October 01, 2016) Table 6.1: Distribution of Nature of Grievances Table 6.2: Percentage Distribution of Processing Stage by Type of Grievance FIGURES Figure 4.1: Evaluate Potential Indicators, Prioritize and Decide. Figure 6.1: GRM Cases Accepted, Rejected and Pending BOXES Box-1: The Non Beneficiary Kalash Widows of Rumbur Valley, Chitral The ESSA was conducted by Salma Omar, Senior Social Development Specialist, World Bank. Assistance was provided by Dr Maleeha Aslam and Mr Imran ul Haq. The ESSA Team would like to acknowledge the valuable assistance provided by BISP staff in undertaking field research. iv ABBREVIATIONS AND ACRONYMS AC Assistant Complaints AD Assistant Director BDC Benazir Debit Card BISP Benazir Income Support Program BBC BISP Beneficiaries Committee CNIC Computerized National Identity Cards DD Divisional Director DLI Disbursement Linked Indicator ESSA Environmental and Social Systems Assessment FATA Federally Administered Tribal Area GoP Government of Pakistan GRM Grievance Redress Mechanism HDR Human Development Report IP Indigenous People IPF Investment Project Financing IT Information Technology KPK Khyber-Pakhtunkhwa M&E Monitoring and Evaluation MIS Management Information System MRV Mobile Registration Vehicle NADRA National Database and Registration Authority NGO Nongovernmental Organization NSER National Socioeconomic Registry NSPP National Social Protection Program OM Operation Manual OW Operations Wing PAD Project Appraisal Document PAP Program Action Plan PCMS Payment Complaints Management System PCR Physical Cultural Resources PDO Project Development Objectives PforR Program for Results i PIC Public Information Campaign PMT Proxy Means Test POS Point of Sale RBF Results Based Financing SMC Social Mobilization Coordinator SO Social Organizer SOP Standard Operating Procedure TA Technical Assistance UNDP United Nations Development Program VfM Value for Money WeT Waseela-e Taleem ii PAKISTAN NATIONAL SOCIAL PROTECTION PROGRAMME Environmental and Social Systems Assessment (ESSA) EXECUTIVE SUMMARY Purpose Of ESSA 1. The Environmental and Social Systems Assessment (ESSA) has been prepared by the World Bank for the proposed National Social Protection Program (NSPP). The ESSA focused on social aspects only as the
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