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2020 Report to Our Community

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2020 Report to Our Community 2020 REPORT TO OUR COMMUNITY bendigoprimarycarecentre.com.au Contents Report from the Chair of the Board ................................... 4 General Manager’s Report .................................................. 5 Welcome Dr Emonson ........................................................ 6 Clinical Director Report ...................................................... 7 Bendigo Primary Care Centre is Financial Report from Manager, Business Services ............ 8 located on the traditional lands of A Day in the Life of our GP Dr Andrei Cheng .................... 9 the Dja Dja Wurrung and Taungurung peoples. We pay our respects to Our GP’s and Allied Health Team ....................................... 10 their Elders both past and present Organisation Chart ............................................................. 11 and acknowledge all Aboriginal and Torres Strait Islander peoples as the Training Report ................................................................... 12 first people of this nation. Client Services Report ........................................................ 13 We celebrate their rich heritage Nursing Report ................................................................... 14 and continuing culture. Bendigo Primary Care Centre is committed Chronic Disease Management Report ................................ 16 to achieving equality in health status Celebrating a Culture of Occupational Health & Safety .... 18 between Aboriginal and Torres Strait Keeping our Largest Asset Paid ......................................... 19 Island peoples and non-indigenous Australians. Financial Report .................................................................. 20 Our Partners ........................................................................ ISBC LIVING OUR VALUES: THE NEEDS OF THE PATIENT COME FIRST. Bendigo Primary Care Centre BendigoBendigo Primary Primary CareCare Centre Meeting the needs of the growing Bendigo Community MeetingMeeting the needs needs of ofthe the growing growing Bendigo Bendigo Community Community 15 $4,959,880 15 $4,959,880 YEARS TEACHING Patient billings YEARS TEACHING Patient billings STUDENTS STUDENTS 12,920 12,920 THIS YEAR: COVID-19 THIS YEAR: COVID-19 Telehealth Telehealth 400 appointments Q4 400 appointments Q4 MEDICAL STUDENT MEDICAL STUDENT TEACHING HOURS TEACHING HOURS 9 9 480 GPs in training 480 GPs in training NURSING STUDENT NURSING STUDENT PLACEMENT HOURS 184 PLACEMENT HOURS 184 Medical student Medical student placements placements 65,665 GP CONSULTATIONS 65,665 GP CONSULTATIONS 12,283 REGISTRAR APPOINTMENTS 12,283 REGISTRAR APPOINTMENTS 3,559 ALLIED HEALTH CONSULTS 3,559 ALLIED HEALTH CONSULTS 4,265 NURSE APPOINTMENTS 4,265 NURSE APPOINTMENTS 37 37 STAFF MEMBERS STAFFBendigo MEMBERS Primary Care Centre provided Bendigo Primary Care Centre provided 16 6,90116 Vaccinations 6,901 Vaccinations GENERAL 2,893GENERAL GP Management Plans 2,893 GP Management Plans PRACTITIONERS PRACTITIONERS1,705 Mental Health Plans 1,705 Mental Health Plans 1,723 Aged Care Consults 1,723 Aged Care Consults 5 5 1,667 Procedures 1,667 Procedures ALLIED HEALTH ALLIED HEALTH bendigoprimarycarecentre.com.au bendigoprimarycarecentre.com.au 2bendigoprimarycarecentre.com.auBendigo Primary Care Centre Limited Annual Report 2019-2020 Bendigo Primary Care Centre Limited Annual Report 2019-2020 3 We value our relationships with the people of Bendigo immensely Meeting the needs of the growing Bendigo community We value our relationships with the people of Bendigo immensely Meeting the needs of the growing Bendigo community When I originally sat down to write this letter, I was in my office, thinking about how to describe The past year has been like no other many of us have experienced, but I couldn’t be prouder of the events of 2019/20 and what Bendigo Primary Care Centre achieved last year. Today that how the management and staff of Bendigo Primary Care Centre have navigated the disruption and seems a distant reality. adversity and demonstrated their resilience and commitment to serving the greater Bendigo community. Instead, I write to you in isolation from home, like millions of other people. Since March 2020, the During a time of global pandemic our team has not only maintained but increased the level of coronavirus has overtaken our lives and transformed our world, presenting an unprecedented health service provision. We were able to pivot quickly to the telehealth model and provide medical, economic and human challenge. The implications of the coronavirus outbreak for every excellent continuity of care for our patients. nation and for our patients, employees and members are profound, and they will reverberate for We thought outside the box when it came to finding safe ways to provide necessary services such as flu vaccinations and set up drive through clinics with many staff coming in on the weekends to years to come. help with this. We have maintained our commitment to being a teaching facility with record To ensure we could continue to care for our patients, despite the pandemic, was the aim for the numbers of GP registrars and medical students benefiting from the expertise available at Bendigo Bendigo Primary Care Centre team. Our team’s commitment to each other, to our patients and Primary Care Centre. Staff have adapted to working from home when necessary but have to our shared sense of purpose has bound us together during this difficult period and enabled us maintained their professionalism and commitment to keeping the ‘doors open’ and to delivering the highest level of care. “Whether you’re a to continue to serve our patients in our Bendigo and surrounding communities. young family or are The 2019/20 financial year has been one of the most challenging years for Bendigo Primary Care “We are deeply The financial year 2019/20 was very busy as we set record after record: about to become one. Centre. Bendigo Primary Care Centre has provided health services to more members of our engaged“We are in deeply ideas, engaged “Whether you’re a young Whether you’re busy community than ever before, and our ninth year has more than delivered on the vision: innovationin ideas, innovation and and • Total patient billings by GPs, registrars and allied health teams increased five per cent from year family or are about to activities that are making to year from $4,730,000 in 2019 to $4,959,880 in 2020. andbecome active, one. managing activities that are • To be Bendigo’s Centre for Excellence in Primary Health Services and Health a healthy difference in the • Telehealth was introduced late in March 2020 as a result of COVID-19 and has complexWhether health you’re busy and making a healthy Profession training lives of families, friends continued to be accepted by patients as a new modality in customer care. conditionsactive, managing or seeking complex and neighbours across the health conditions or seeking difference in the • COVID-19 hit in the last quarter of the financial year, by June 2020 Bendigo Primary Care Centre This year Bendigo Primary Care Centre has delivered a record 84,676 appointments (last year region.” balancebalance as as you you age; age; we can lives of families, had done 12,920 appointments by telehealth for total patient revenue of $565,000. 80,558) for patients with our general practitioners (GPs), nurses, specialists and allied health wesupport can support you.” you. friends and • In May 2020 we filled 7,943 appointments and in August 2019 7,879 appointments were filled. practitioners. Leigh Watkins neighboChair urs across These were our two busiest months pre and post COVID-19. Average appointment count were DrDr Steve Steve Cooper, Cooper The region-wide GP shortage but more significantly, the continuing difficulty in securing trainee 7,056 appointments per month. General Manager the region.” General Manager GP placements resulted in a reduction in revenue performance, compared to the previous year. • Quality Accreditation planning is a continuing focus for the next accreditation assessment due in However, prudent management of employee-related expenses has the Bendigo Primary Care 2021. We continue to excel in the standard of quality care and risk management as required by Centre result overall $208K better than the prior year. the Royal Australian College of General Practitioners. Leigh Watkins, • Bendigo Primary Care Centre has had a continuing partnership with Monash School of Medicine We welcomed Dr Steve Cooper early in the 2019/2020 financial year, as the new General Chair to work on the STAREE research project, a long-term, international study that seeks to Manager. Steve brings a wealth of practice and medical experience to Bendigo Primary Care understand the effects of Statin drugs in the elderly. Centre. Changes to our complement of clinicians saw the addition of: • Currently, Bendigo Primary Care Centre are working with Monash University in research of 1. Dr Sheriden Emonson, Clinical Director ASPREE-XT. The ASPREE study addressed a lack of evidence about aspirin’s benefit in older, 2. Dr Asma Chowdhury and Dr Sanchari Saha as new GPs; healthy people. Very few primary prevention aspirin studies have included people aged over 70. 3. Mr Jarrad Badcock our replacement Dietitian; The follow-up ASPREE-XT study will examine the longer-term incidence of cancer, cognitive 4. Mr Justin Williams took over podiatry; and decline and frailty. ASPREE-XT also aims to identify demographic, health, genetic and 5. Ms Sue Radford, Mental Health Social Worker and Family Therapist.
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